AA14 Movitel-Mozambique 2012 03 29 for BILATERAL

GSM Association Official Document AA14

Movitel Mozambique MOZVG Restricted

International Roaming Agreement - Individual Annexes 5.0 October 2007

This is a non binding permanent reference document of the GSM Association.

Security Classification Category (see next page) Members Restricted to Associate Members NOTE: The normal security markings for RESTRICTED documents are waived on this document to allow for ease of duplication. This waiver does not release the control requirements for GSM Association RESTRICTED documents.

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Date:29 March 2012 Submitted by:

Dang Trung Hien – IR Commercial Manager



Restricted Information Access to and distribution of this document is restricted to the persons listed under the heading Security Classification Category*. This document is confidential to the Association and is subject to copyright protection. This document is to be used only for the purposes for which it has been supplied and information contained in it must not be disclosed or in any other way made available, in whole or in part, to persons other than those listed under Security Classification Category* without the prior written approval of the Association. The GSM Association (“Association”) makes no representation, warranty or undertaking (express or implied) with respect to and does not accept any responsibility for, and hereby disclaims liability for the accuracy or completeness or timeliness of the information contained in this document. The information contained in this document may be subject to change without prior notice. Copyright Notice Copyright © 2012 GSM Association GSM™ and the GSM Logo™ are registered and the property of the GSM Association. Document History Version 3.1.1 3.2.0 3.2.1 3.3.0 3.4.0

Date August 1998 September 1998 September 1999 April 2000 October 2000

3.4.1

March 2001

3.4.2

September 2001

3.5.0 3.6.0

November 2001 January 2002

3.7.0

April 2002

3.8.0

July 2002

3.9.0

October 2002

3.10.0

November 2002

3.10.1

December 2002

3.11.0

April 2003

Brief Description Document Classification Scheme Changes due to SMS new principles approved Plenary #40 Inclusion of CAMEL and HSCSD under Bearer Services. NS CR #4 The change requests approved/noted at Plenary 43 were incorporated. Changes due to GPRS roaming included as approved by Plenary 44. Implementation of BARG Documents: Doc Doc 91/00, Doc 196/00, and Doc 198/00. Plenary Doc 152/00Rev 1 NSCR #10 – Inclusion of the Update and Application dates and changes to the subheadings of Annex I.3.1 (I.3.1.1 and I.3.1.2) NSCR #11 Change in the title of Annex I.3.1 and deletion of sub-section I.2.3, I.3.1.3 and I.3.1.4. Reference to IOT in Annex I.2 CR 13 – To cater for 3G Services. CR 14 – BARG Doc 242/01 regarding SMS Welcome and Data Privacy for SMS Welcome and CR 15 – BARG Doc 266/01 regarding Picture Messaging. CR 16 – BARG Doc 019/02 Rev 3 regarding the inclusion of a CAMEL Invocation Fee. CR 17 – BARG Doc 033/02 was withdrawn during BARG # 56 (Subject: Limitation to Long Call Duration) CR 18 – BARG Doc 039/02 Rev 1 regarding the implementation of the GPRS IOT Template. SCR 19 – BARG Doc 100/02 to add a new sub section to Annex I.1 which will now include a comprehensive contact list. SCR 20 – BARG Doc 101/02 regarding changes to the Revision Sheet and an additional sheet where operators are to record changes effected. CR 21 – BARG Doc 102/02 regarding the rounding rules applied to partial GPRS CDRs. SCR 25 – BARG Doc 174/02 to remove all references to X.25 as per action point 57/13 raised in BARG #57. SCR 27 – BARG Doc 177/02 to include the HPMN Operator’s Customer Care numbers for cases where the roaming subscriber needs to be referred back to the home Public Mobile Network. SCR 26 – BARG Doc 176/02 rev 1 to amend wording of Annex I.3 with special emphasis on Premium Numbers. SCR 28 – BARG Doc 178/02 rev 2 to introduce a new Annex I.5.3 dealing with Relevant Miscellaneous Technical Details. NSCR 29 – BARG Doc 224/02 to introduce two formats for the presentation of International Tariffs in Annex I.3 NSCR 30 – BARG Doc 275/02 to include reference to SMS Interworking in Annex I.4.4 NSCR 31 – BARG Doc 278/02 Rev 1 to quote the maximum charge of Premium Numbers. SCR 32 – BARG Doc 029/03 Rev 1 to cater for WLAN Roaming.

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GSM Association Official Document AA14 Version 3.12.0

Date August 2003

3.13.0 3.13.1 3.13.2

September 2003 October 2003 February 2004

3.14.0 14.1

March 2004 November 2004

15.0 16.0

February 2005 May 2005

17.0

November 2005

18.0

May 2006

19.0

November 2006

20.0

May 2007

4.0

15 August 2007

5.0

October 2007

Movitel Mozambique MOZVG Restricted Brief Description SCR 33 – BARG Doc 106/03 to include a threshold for SMS indicated only in case APMN and HPMN have signed and executed Annexes 2 and 3 of an SMS IW. SCR 034 (BARG Doc 116/03Rev3) Move to Technology Neutral Agreement NSCR 036 BARG 209/03, clarification of information needed for GPRS. Approval by the EMC of CR 37 (BARG 63/021) regarding the inclusion of the Single Band GSM 850 MHz and Dual Band GSM 850/1900. SCR 039 (BARG 63/061), inclusion of Call Type Levels. NSCR 042, BARG Doc 64_069 Removal of Recognition Column in the Revision Sheet. SCR 043, BARG Doc_10 To support combined HUR and a single SDR level. mCR 044 – BARG Doc 65_019 Inclusion of contact details for Agreement Management. mCR 045 – BARG Doc 65_046 Clarification of GPRS IOT. mCR 047 – BARG Doc 65_ 051 Inclusion of CAMEL Phase required to b e supported for own subscribers. mCR 048 – BARG Doc 65_052 Clarification of kilobyte and megabyte. MCR 049 – BARG Doc 65_054 Bring AA. 14 in line with BA. 12. mCR 050 – BARG Doc 65_057 Inclusion of Bank Account Details on invoices. MCR 051 – BARG Doc 66_015 Inclusion of options for the support of Electronic Invoicing. MCR 052 – BARG Doc 66_023 Rev 1 Inclusion of Call Type Levels for CAMEL MCR 053 – BARG Doc 66_ 029 Inclusion of the Billing & Transfer to Annex I.8. MCR 054 – BARG Doc 66_035 Removal of SMS Welcome Sections. mCR 055 – BARG Doc 66_042 Inclusion of SMS MT records. MCR 056 – BARG Doc 67_025 Deletion of Annex I.5.3 Miscellaneous Technical Details MCR 057 – BARG Doc 67_026 Deletion of Place Name Database Information and change in the wording for SMS Interworking MCR 058 – BARG Doc 67_027 Introduction of Security Features in a n ew format MCR 059 – BARG Doc 67_028 Update to the Billing & Transfer Information MCR 060 – BARG Doc 67_029 Update to the Revision Sheet MCR 061 – BARG Doc 67_031 Update to Annex I.7 Fraud Prevention Procedures MCR 062 – BARG Doc 67_033 Introduction of the need to state the full list of prices for Premium Numbers MCR 063 – BARG Doc 67_034 Removes the need to state tariffs in minute intervals – Annex I.3.1 MCR 064 – BARG Doc 67_035 Removes the need to state tariffs in minute intervals – Annex I.3.1.2 mCR 065 – BARG Doc 68_009 Rev 1 Removal of Services Definitions MCR 066 – BARG Doc 68_015 Inclusion of additional fields in I.8.1 and Inclusion of BID Information. MCR 067 – BARG Doc 68_017 Inclusion of HSDPA in the Services List mCR 068 – BARG Doc 69_046 Inclusion of old Data Requirements in I.8.1 mCR 070 – BARG Doc 69_015 Network Extensions/Additional networks to be represented mCR 071 – BARG Doc 69_062 Rev 1 Addition of NRTRDE versions and provider MCR 072 – BARG Doc 70_006 Rev 1 Introduction of Regulation. Changes approved through an email vote during July 200 7 to support the introduction of regulation. MCR 073 – BARG 70_023 Change to all the Services Section I.2 MCR 074 – BARG 70_024 Inclusion of Maximum and Minimum tax rates in I.3 MCR 075 – BARG 70_025 Rev 1 Inclusion of Payment I nformation in I.3.5. MCR 076 – BARG 70_026 Changes to I.3.3 and I.6.2. MCR 077 – BARG 70_027 Changes to I.8 for RAEX and NRTRDE Implementation Dates. MCR 078 – BARG 70_071 Rev 1 Changes to I.7.

Changes Since Last Version MCR 073 – BARG 70_023 Change to all the Services Section I.2 MCR 074 – BARG 70_024 Inclusion of Maximum and Minimum tax rates in I.3 MCR 075 – BARG 70_025 Rev 1 Inclusion of Payment Information in I.3.5. MCR 076 – BARG 70_026 Changes to I.3.3 and I.6.2. MCR 077 – BARG 70_027 Changes to I.8 for RAEX and NRTRDE Implementation Dates. th





Version Date Brief Description MCR 078 – BARG 70_071 Rev 1 Changes to I.7.

Other Information Type

Description

Document Owner Revision Control Document editor/company

BARG Semi-annual Anthony Pizzuto – Vodafone Group

Feedback This document is intended for use by the members of GSMA. It is our intention to provide a quality product for your use. If you find any errors or omissions, please contact us with your comments. You may notify us at mailto:[email protected]. Your comments or suggestions are always welcome.

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Table of contents Annex I.0 Revision Sheet for Individual Annexes MOZVG ........................................................................... 6 I.0.1 Changes Since Last Version ................................................................................................................. 6 Annex I.1 Agreement Management Principles ...............................................................................................7 I.1.1 Contact Points for Agreement Management ......................................................................................... 7 I.2 International Roaming Contact List ................................................................................................................ Annex I.2 Services ............................................................................................................................................9 GSM CS and/or 3GSM CS Services Provided for Roaming Subscribers (Public Domain) ................................9 I.2.1 Services Supported ...............................................................................................................................9 I.2.1 Services Requested.............................................................................................................................11 Annex I.3. I.3.1 I.3.2 I.3.3 I.3.5

Billing and Accounting .................................................................................................................. 13 International Roaming Inter Operator Tariffs ....................................................................................... 13 Mailing List for TAP and Bulk SMS Data Transfer .............................................................................. 18 Mailing List for Inter PMN Operator Invoices ........................................................................................... Payment Information................................................................................................................................

Annex I.4 Customer Care ...............................................................................................................................18 I.4.1 Inter Operator Customer Care Contact ............................................................................................... 19 I.4.2 Customer Service Numbers ................................................................................................................19 Annex I.5 I.5.1 I.5.2 I.6.1 I.6.2 I.6.3

Technical Aspects..........................................................................................................................20 Contact Points for Handling Test SIM and/or USIM Cards ................................................................. 21 Security ................................................................................................................................................ 21 National Requirements for Data Privacy for HPMN Operator Subscribers .........................................21 National Requirements for Data Privacy for VPMN Operator Subscribers .........................................21 Other national Requirements ...............................................................................................................21

Annex I.7 Fraud Prevention Procedures ....................................................................................................... 23 I.7.1 Information on Fraud Prevention Procedures .................................................................................... 23 Annex I.8 Billing Annexes .............................................................................................................................. 24 I.8.1 Billing and Transfer Information ..........................................................................................................24

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GSM Association Official Document AA14 Annex I.0


Revision Sheet for Individual Annexes MOZVG

Individual Annex name Annex no: Section name

0 I I.1 1.2 2 2.1 2.2 3 3.1* 3.2 3.3 3.4 3.5 4 4.1 4.2 4.3 4.4 5 5.1 5.2 6 6.1 7 7.1 8 8.1

Revision Sheet Agreement Management Principles Contact Points for Agreement Management International Roaming Contact List Services Services Supported Services Requested Billing and Accounting International Roaming Inter Operator Tariffs Mailing list for TAP and Bulk SMS Data Transfer Mailing list for Inter PMN Operator Invoices Application of Taxes Payment Information Customer Care Inter Operator Customer Care Contact Customer Services Numbers Customer Care Contact Numbers General Customer Care Information Technical Aspects Contact Points for Handling Test SIM and/or USIM Cards Security Data Privacy National Requirements Impacting Subscribers Fraud Prevention Procedures Information on Fraud Prevention Procedures Billing Annexes Billing & Transfer Information

Page 6 of 24

Annex Reference

Revision status

Enter TADIG Code/s and IOT represented)

(date)

Revised this Version

MOZVG

MOZVG

MOZVG Standard IOT

MOZVG

MOZVG

MOZVG MOZVG MOZVG

2012-03-29

Yes



Agreement Management Principles (Operator Confidential) MOZVG I.1.1

Contact Points for Agreement Management (Operator Confidential)

MOVITEl,SA (MOZVG) Av Guerra Popular e Ammed Sekou T, No.2586, Maputo City Mozambique

All updates of AA14, IR 21, IOT notifications, Roaming Agreement Amendments, new NDC notifications, requests for information, questionnaires, etc. Please send to the below-mentioned email address: [email protected] IR Commercial Manager Mr. Dang Trung Hien Mobile : +258 866 111 111 Email: [email protected]

INTER OPERATOR CONTACT(S) FOR:

CAMEL/GPRS: [email protected] SMS/MMS IW: [email protected] GSM3G/Others: [email protected] I.1.2 International Roaming Contact List (Operator Confidential)

General Postal and Delivery Address: Movitel, SA Att: Ms. Linda Fernando – IR Coordinator [email protected] Interconnection Department. Movitel, SA Av Guerra Popular e Amed Sekou T, No.2586 Maputo, Mozambique Tel: +258 864000818

International Roaming: [email protected] Inter PMN Operator Invoices: [email protected] Fraud Prevention Aspects: (NOT for High Usage Reporting) Email: [email protected]

Page 7 of 24



Mr. Luu Ha Nam

Mr. Nguyen Dinh Dat

Mobile:

Mobile: +258 86 0105224

+258 86 0100301

Email: [email protected]

Email:

[email protected]

Mr. Vu Gia Luyen Mobile:

+258 86 0100195


Tape Delivery and Tape Return Address /Enquiries and Complaints about Tapes or EDI :

Email:

[email protected]

Mr Luu Ha Nam

Mr Nguyen Dinh Dat

Mobile:

Mobile: +258 86 0105224

+258 86 0100301


Email:

[email protected]

Mr. Vu Gia Luyen Mobile:

+258 86 0100195


IREG Testing /Public Mobile Network Faults:

Email:

[email protected]

Mr. Le Ha Nam Mobile:+258 864001988 Email: [email protected]

Mr. Nguyen Dinh Dat Mobile: +258 860105224 Email: [email protected]

Contact Point for TADIG testing:

Email:

[email protected]

Mr. Luu Ha Nam

Mr. Vu Gia Luyen

Mobile:

Mobile:

+258 86 0100301


+258 86 0100195


Page 8 of 24


I.2.1


Services Enter TADIG Code/s of operator represented: MOZVG

Services Supported Services provided as per: Year-Month-Date The IOT is indicated in Annex I.3.1

FEATURE

RAN

AUTHENTICATION SIM

USIM

EAP-SIM

GSM

UTRAN (UMTS)

CIRCUIT SWITCHED Services

X

Planned

N/A

X

Planned

Telephony

X

N/A

N/A

X

N/A

Emergency Calls

X

N/A

N/A

X

N/A

Short Message Service MT/PP

X

N/A

N/A

X

N/A

N/A

Short Message Service MO/PP

X

N/A

N/A

X

N/A

N/A

Voice Messaging

X

N/A

N/A

X

N/A

N/A

Alternate speech and facsimile gr. 3

X

N/A

N/A

X

N/A

N/A

Automatic facsimile gr. 3

X

N/A

N/A

N/A

N/A

N/A

Asynchronous Data

X

N/A

N/A

X

N/A

N/A

X

N/A

N/A

N/A

N/A

N/A

X

N/A

N/A

X

X

N/A

CAMEL

X

N/A

N/A

X

X

N/A

CAMEL PHASE 1

X

N/A

N/A

X

X

N/A

CAMEL PHASE 2

X

N/A

N/A

X

X

N/A

CAMEL PHASE 3

X

N/A

N/A

X

X

N/A

N/A

N/A

N/A

N/A

N/A

N/A

Please indicate that the Service is supported and therefore available by marking the appropriate box with an ‘X’. Where ‘N/A’ is shown, this indicates ‘Not Applicable’ and therefore information is not required.

Synchronous Data

Note: This is the relevant bearer for CS Video Telephony PACKET SWITCHED Services Note: This Includes GPRS

CAMEL PHASE 4 SUPPLEMENTARY SERVICES

Page 9 of 24

WLAN

N/A


FEATURE


RAN

AUTHENTICATION

Calling line identification presentation (CLIP)

X

N/A

N/A

X

X

N/A

Calling line identification restriction (CLIR)

X

N/A

N/A

X

X

N/A

Connected line identification presentation (CoLP)

X

N/A

N/A

X

X

N/A

Connected line identification restriction (CoLR)

X

N/A

N/A

X

X

N/A

Calling Name Presentation (CNAP)

X

N/A

N/A

X

X

N/A

Call forwarding unconditional (CFU)

X

N/A

N/A

X

X

Call forwarding on mobile subscriber busy (CFB)

X

N/A

N/A

X

X

N/A

Call forwarding on no reply (CFNRy)

X

N/A

N/A

X

X

N/A

Call forwarding on mobile subscr. Not reachable (CFNRc)

X

N/A

N/A

X

X

N/A

Call waiting (CW)

X

N/A

N/A

X

X

N/A

Call hold (HOLD)

X

N/A

N/A

X

X

N/A

Multy party (MPTY)

X

N/A

N/A

X

X

N/A

Closed user group (CUG)

X

N/A

N/A

X

X

N/A

Completion of Calls to Busy Subscribers

X

N/A

N/A

X

X

N/A

Call Deflection

X

N/A

N/A

X

X

N/A

N/A

N/A

N/A

N/A

N/A

N/A

Barring of all outgoing calls (BAOC)

X

N/A

N/A

X

X

N/A

Barring of all outgoing international calls (BOIC)

X

N/A

N/A

X

X

N/A

Barring of all outgoing international calls except (BOIC-ex HC)

X

N/A

N/A

X

X

N/A

Barring of all incoming calls (BAIC)

X

N/A

N/A

X

X

N/A

Barring of all incoming calls when roaming outs. HPMN Operator (BAIC-Roam)

X

N/A

N/A

X

X

N/A

N/A

N/A

N/A

N/A

N/A

N/A

USSD /MO

X

N/A

N/A

X

X

N/A

USSD /MT (i.e. network initiated)

X

N/A

N/A

X

X

N/A

EMLPP (Enhanced Multi-Level Procedure and Pre-emption)

X

N/A

N/A

X

X

N/A

Explicit Call Transfer

User to User Signalling (UUS)

Page 10 of 24



FEATURE

AUTHENTICATION

RAN

N/A

N/A

NETWORK FEATURES

HSCSD Assymetric

X

N/A

N/A

N/A

N/A

N/A

HSCSD Symmetric

X

N/A

N/A

N/A

N/A

N/A

ECSD

N/A

N/A

N/A

N/A

N/A

N/A

EDGE

X

N/A

N/A

X

N/A

N/A

UDI

N/A

N/A

N/A

N/A

N/A

N/A

HSDPA

N/A

N/A

N/A

N/A

X

N/A

HSUPA

N/A

N/A

N/A

N/A

X

N/A

ADDITIONAL NETWORK FEATURES

N/A

Multicall LCS

N/A

X

N/A

N/A

X

X

N/A

N/A

N/A

N/A

N/A

N/A

N/A

RAN AVAILABLE TECHNOLOGIES

GSM

Frequency Bands

0 5 8

N/A

Supported

UTRAN (UMTS)

0 0 9

0 0 8 1

X

X

0 0 9 1

N/A

0 5 8

N/A

0 0 1 2

X

WLAN 0 0 1 2

N/A

0 0 4 2

N/A

Short Codes Services VPMN indicates what Short Codes are supported Maximum number of short codes per HPMN Operator:

N/A

Limitations to short code implementation:

Yes

Short codes starting with * or # supported:

Yes

Short codes starting with 0 supported:

No

Short codes with variable long codes (e.g. part of MSISDN) supported:

Yes

I.2.2

Services Requested Services requested as per: Year-Month-Date

Page 11 of 24

0 0 0 5

N/A


FEATURE This is a list of the Services requested for the roaming subscribers of HPMN. Indicate that the Service is requested by marking the appropriate box with an ‘X’. Where ‘N/A’ is shown, this indicates ‘Not Applicable’ and therefore information is not required.


AUTHENTICATION

RAN

SIM

USIM

EAPSIM

GSM

X

Planned

N/A

X

X

N/A

X

N/A

N/A

X

X

N/A

CAMEL PHASE 1

X

N/A

N/A

X

X

N/A

CAMEL PHASE 2

X

N/A

N/A

X

X

N/A

CAMEL PHASE 3

X

N/A

N/A

X

X

N/A

CAMEL PHASE 4

N/A

N/A

N/A

N/A

N/A

N/A

CIRCUIT SWITCHED Services Requested PACKET SWITCHED Services Requested

UTRAN WLAN (UMTS)

CAMEL PHASES REQUESTED

Requested Short Codes

Short Code

Long Code

Short Codes which the HPMN Operator would like to have implemented for its customers in the VPMN Operator: Voicemail

N/A

N/A

Customer Care Consumer

156

+258 860 860 860

Requested Local Services

Short Code

Long Code

Customer Care Help Line (GSM telephone)

156

+258 860 860 860

Customer Care Help Line (From a PSTN or GSM telephone)

N/A

N/A

International SOS

112

N/A

Local Services which the HPMN Operator would like to have implemented for its customers in the VPMN Operator:

Page 12 of 24

GSM Association Official Document AA14 Annex I.3.

I.3.1


Billing and Accounting (Operator Confidential) MOZVG International Roaming Inter Operator Tariffs

Does a regulated roaming IOT apply to all roaming partners Does a regulated roaming IOT apply to some roaming partners

No No

IOT’s represented within this Annex: IOT Type Standard Regulated

IOT Name Standard IOT N/A

I.3.1.1. IOT for Circuit Switched Traffic: Standard IOT IOT updated on IOT applicable as from Currency used

2012-03-26 2012-04-01 USD (US DOLLAR)

Taxes Application: Tax applicable Tax Rate Minimum tax rate (if applicable) Maximum tax rate (if applicable) Application description: Tax is included in the stated tariffs If no please describe application details: Tax is not included in the tariffs and should be applied: - To the Total Charge - To the Airtime only - To the Long-Distance Tariff only - Others (Please describe if applicable.)

No N/A N/A N/A No

No No No

List of all applicable UTC Time Offsets UTC Offset of the billing system:

GMT +2

Day Categories (National & International): Standard Reduced (Weekend): Other Day Categories (if applicable):

N/A N/A

Time Bands (National & International): Peak: Off Peak: Other Time Bands (if applicable):

N/A N/A N/A

Charging Intervals Initial Charging Interval (The minimum charging interval of the call) Subsequent charging interval

60 seconds 60 seconds

Page 13 of 24



Yes (applied to ONLY operator which charges MTC unconditionally as stated in their AA14)

Charging of incoming calls

Charging of Emergency Services - 112

No

CAMEL Invocation Fee Charging of CAMEL Invocation Fee

No

National holidays and non working days of the VPMN Operator’s Country: New Years Day Heroes’ Day Mozambican Woman’s Day Labour Day Independence Day Victory Day Armed Forces Day Day of Peace Reconciliation Christmas Day

1 January 3 February 7 April 1 May 25 June 7 September 25 September 4 October 25 December

Destination

Incoming Calls / MTC:

0.58

National Outgoing calls:

0.55

INTERNATIONAL OUTGOING CALLS: Zone 1 Zone 2 Zone 3 Zone 4 (Inmasat & Other Satelite)

0.70 1.40 2.00 4.50

GSM FAX SMS – MO SMS – MT

Charged as telephony service 0.20 USD per SMS Free of Charge

Call center (156 or +258 86086080) PDP context

Free Free

Zone 1:

Botswana (267), Lesotho (266), Malawi (265), Namibia (264), Seychelles (248), South Africa (27), Swaziland (268), Congo - The Democratic Republic (243), Mauritius (230), Tanzania - United Republic (255) 1 Zone 2 : Angola (244), Australia (61), Austria (43), Bahamas (1242), Belgium (32), Brazil (55), Burundi (257), Cape Verde (238), Central African Republic (236), Cote D'Ivoire (225), Guinea Bissau (245), India (91), Kenya (254), Portugal (351), Rwanda

Page 14 of 24



(250), Sao Tome and Principe (239), Sierra Leone (232), Togo (228), Uganda (256), United States (1), Zambia (260), Zimbabwe (263); Zone 3: Rest of the world Zone 4:

Satelites. IMMARSAT (870, 871, 872,873,874), IRIDIUM, THURAYA & OTHER SATELLITE DESTINATIONS (881,882..)

Page 15 of 24

GSM Association Official Document AA14 I.3.1.2


IOT FOR GPRS, WLAN AND/OR 3GSM PS TRAFFIC Standard IOT (Operator Confidential)

IOT updated on OT applicable as from Currency used

Year-Month-Date Year-Month-Date USD (DOLLAR)

Taxes Application: Tax applicable Tax Rate Minimum tax rate (if applicable) Maximum tax rate (if applicable) Application description: Tax is included in the stated tariffs If no please describe application details: Tax is not included in the tariffs and should be applied: - To the Total Charge - To the Airtime only - To the Long-Distance Tariff only - Others (Please describe if applicable.)

No N/A N/A N/A No

No No No

As a minimum, details of GPRS, WLAN and/or 3GSM PS Roaming tariffs in IOT (if applicable) are the following: Day Category: N/A Time Bands: N/A Unitisation 10KB

TAP Partial Records Number of TAP partials generated per 24 hrs per PDP context (including the criteria used) •

1 consolidated event per 24 hrs per PDP context. No criteria applicable

TAP partial charging: Minimum charge applied per partial? If yes, is this applied even where data volumes are zero on the TAP partial? No Incoming/Outgoing data volumes separately charged? No Are TAP partials independently rated and rounded or is rounded volume carried over to subsequent partial? Charge applied to total of all partial for a particular PDP context. •

•

•

The unrounded (ac tual) volume of each partial is added up in the single cdr that is transferred via TAP Rules if the VPMN Operator terminates session (idle time or duration) The unrounded (actual) volume of each partial is added up in the single cdr that is transferred via TAP. •

Page 16 of 24



Volume based Tariff: • • • • •

•

•

For clarification: 1 Megabyte (MB) = 1024 Kbytes (KB) and 1 Kbyte (KB) = 1024 bytes Volume based tariffs are quoted in: (MB, KB, etc) Minimum Charge of 0.07 USD applicable for 10kb Zero KB sessions will not be charged A minimum charge equivalent to 10kb will be charged per session (where the session is started and completed on the same day) A session that spans two or more calendar days will be split into partial sessions for each calendar day and the minimum charge rule will be applied to each partial session The tariff will be the same for both “Home Country Access” and “Visiting Country Access”.

Time Based Tariffs: Not Applicable

Page 17 of 24

GSM Association Official Document AA14 I.3.2


Mailing List for TAP and Bulk SMS Data Transfer (Operator Confidential)

Transferred Account Procedure When EDI is Used: [email protected] Contact person at Movitel’s Premises Mr. Luu Ha Nam

Mr. Vu Gia Luyen

Mobile:

Mobile:

+258 86 0100301


+258 86 0100195


Email address: [email protected]

I.3.3

Mailing List for Inter PMN Operator Invoices (Operator Confidential) Inter PMN Invoices shall be sent to: GSM Invoices: MOVITEL,SA (MOZVG) Mr Tran Duc Hoang Tung Mobile: +258 86 0100109 Email: [email protected] [email protected] Movitel, SA

Av Guerra Popular e Ammed Sekou T, No 2586 , Maputo City Mozambique

Contact person for questions and assistance related to tax or taxes refunds: Mr Tran Duc Hoang Tung Mobile: +258 86 0100109 Email: [email protected] [email protected] Movitel, SA

Av Guerra Popular e Ammed Sekou T, No 2586 , Maputo City Mozambique

Address for Payment: Bank Name : Milennium (BIM) Bank Address: Av: Zedequias Manganhela 496 Caixa Postal 2657 – Maputo Payment Currency : USD Bank Account : 238354124 NIB : 000 1 000 000 238354124 57 Swift Code: BIMOMZMXXXX Page 18 of 24


Annex I.4


Customer Care (Operator Confidential) MOZVG

I.4.1

Inter Operator Customer Care Contact (Operator Confidential)

Movitel, SA Av Guerra Popular e Ammed Sekou T, No 2586, Maputo City Mozambique

Network Faults & SMS Interworking: Email: [email protected] Mr. Le Ha Nam Mobile: +258 86 4001988 Email: [email protected]

Mr. Nguyen Dinh Dat Mobile: +258 86 0105224 Email: [email protected]

Service hours: Monday – Friday 8.00 a.m – 05.30 p.m (GMT +2) For critical network issues outside of these hours, please contact Network Operations Centre (NOC): Mobile: +258 860 797979 Email: [email protected]/[email protected] Service hours: 24/7

Other optional contact points: Marketing matters/ Further cooperation on expert level Mr. Dang Trung Hien Mobile : +8258 866 111111 Email: [email protected] I.4.2

Customer Service Numbers (Public Domain) Emergency Calls

112

Other customer service numbers including value added service numbers: Customer Care Help Line:

156

International SOS

112

Website:

http://www.movitel.co.mz

The charges are indicated in Annex I.3.1. I.4.3

Customer Care Contact Numbers Page 19 of 24



(Public Domain)

Movitel, SA Av Guerra Popular e Ammed Sekou T, No 2586, Maputo City Mozambique

Visitor Customer Care (for your customers roaming on our Public Mobile Network) Telephone: From GSM (National) 156/860860860 From PSTN (National) 860860860 Service hours: 24/24 hours Email: [email protected] Mr. Nguyen Dung tien Manager of Call Center Av Guerra Popular e Ammed Sekou T, No 2586, Maputo City, Mozambique Mobile: +258 860100135


I.4.4

GENERAL CUSTOMER CARE INFORMATION (PUBLIC DOMAIN) I.4.4.1 Website (Public Domain) Content URL

Language

Permission to create a link

http://www.movitel.co.mz

Portuguese/English

Yes

I.4.4.2 Handset Display (Public Domain) Movitel 64303 MOZ03 MOZVG

I.4.4.3 SMS Interworking (Operator Confidential) Sending of SMS to other PMN Operator's subscribers: Allowed

Reception of SMS from other PMN Operator's SMSCs: Allowed

Annex I.5

Technical Aspects (Operator Confidential) MOZVG Page 20 of 24

GSM Association Official Document AA14 I.5.1


Contact Points for Handling Test SIM and/or USIM Cards (Operator Confidential)

Movitel, SA Att: Mr Dang Trung Hien Av Guerra Popular e Ammed Sekou T, No 2586, Maputo City Contact person:

Mr. Dang Trung Hien Mobile: +258 866 111111 Email: [email protected] / [email protected] Ms. Linda.Fernando Mobile: +258 864000818 Email: [email protected] Ms. Archana Mobile: +258 Email: [email protected]

I.5.2

Security (Operator Confidential) In the Public Mobile Network of Movitel, SA the following security functions are implemented.

Authentication

Ciphering

TMSI

•

•

•

ANNEX I.6

DATA PRIVACY (Operator Confidential) MOZVG

I.6.1

I.6.2

I.6.3

National Requirements for Data Privacy for HPMN Operator Subscribers Sending of SMS messages on home short codes

allowed

Sending of SMS messages on local services

allowed

Sending of SMS messages on commercial services

allowed

National Requirements for Data Privacy for VPMN Operator Subscribers Sending of SMS messages on home short codes

not allowed

Sending of SMS messages on local services

not allowed

Sending of SMS messages on commercial services

not allowed

Other national Requirements Page 21 of 24



N/A

Page 22 of 24



Annex I.7

Fraud Prevention Procedures (Operator Confidential) MOZVG

I.7.1

Information on Fraud Prevention Procedures Definition of criteria of suspected fraud: Circuit Switched Traffic, Packet Switched Traffic,

50SDR

SMS traffic*, Content Transactions. Applicable to any and all usage when any one traffic type or combination of traffic type exceeds the defined SDR level. *Applicable only where APMN and HPMN have signed and executed Annexes 2 and 3 of an SMS Interworking Addendum AA.19.

Prefered method of receiving High Usage Reports (HURs) •

•

1st priority:

Via secure email

Email:

[email protected] /[email protected]

2nd Priority: Fax:

Via fax (only in the case that the 1st priority can not help) N/A

Inter Operator Contact Point for combating fraudulent use of GSM services

Postal and Delivery Address: Av Guerra Popular e Ammed Sekou T, No 2586, Maputo City, Mozambique Contact person:

Mr. Luu Ha Nam Mobile: +258 86 0100301 Email: [email protected]

I.7.2.

Mr. Vu Gia Luyen Mobile: +258 86 0100195 Email: [email protected]

Information on NRTRDE procedures

Av Guerra Popular e Ammed Sekou T, No 2586, Maputo City Mozambique Contact person: Luu Ha Nam Direct line: + 258 86 0100301

e-mail: [email protected]/[email protected] Page 23 of 24

GSM Association Official Document AA14 Service hours:

Annex I.8

Movitel Mozambique MOZVG Restricted 08h00 to 17h30: Monday to Friday (GMT+2)

Billing Annexes MOZVG

I.8.1

Billing and Transfer Information

PMN Operator’s Name

MOVITEL, SA

Name in handset display

Movitel, MOZ03, 64303, MOZVG

Country Abbreviation

MOZ

Mobile Country Code

643

Mobile Network Code(s)

03

Country Code (ITU E. 164)

258 MOZVG

TAP Source Code(s) (TD.13) TAP version(s) able to send

3.11

National Destination Code International Direct Dialing Access Code

86

“00” or “+”

TAP version(s) able to receive

3.11

Preferred TAP Currency to receive

SDR SDR

Preferred TAP Transfer frequency to send

Daily

Preferred TAP Transfer frequency to receive

Daily

Preferred TAP Currency to send

Yes Yes US Dollar Yes No No

Receipt of SMS MT TAP records required Receipt of SMS MT NRTRDE records required Preferred Settlement Currency on Invoices Receipt of Paper Invoices required Electronic Invoicing able to send Electronic Invoicing able to receive

50 SDR/IMSI/24 hours

Definition of Criteria for Suspected Fraud Old Data (non-MTC) acceptable days without contact Old Data (MTC) acceptable days without contact Old Data (non-MTC) maximum acceptable days with contact Old Data (MTC) maximum acceptable days with contact UTC Information in list format

+02:00

NRTRDE Implementation Date

2011-12-31

NRTRDE version(s) able to send

TD.35 version 2.1 TD.35 version 2.1 N/A N/A N/A

NRTRDE version(s) able to receive RAEX Implementation Date RAEX AA.14 version(s) able to send RAEX AA.14 version(s) able to receive

Page 24 of 24

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AA14 Movitel-Mozambique 2012 03 29 for BILATERAL

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