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Budget Hotels Construction and Management Standards
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Topic
Page
General Rules of Operation
1 2 3 4 5 6 7 8 9
Front Desk Policies On Premise Residence Uniform Standards Smoking Considerations Pet Policy Fees & Commissions Methods of Payment Budget Hotels Owners Council Waiver Handling
8 10 10 10 10 11 11 11 12
10
Privacy & Security Policy
12
Guest Facilities
11 12 13 14 15 16 17 18 19 20 21
Public Restrooms Swimming Pool • Indoor & Outdoor Exercise Room Meeting Room • Optional Business Center/Library Guest Laundry Whirlpool • Optional Hotel Services Complimentary Newspaper Telephone Services Television Services High Speed Internet Access (HSIA)
12 13 14 14 14 14 15 15 15 16 16
E ng ng li li sh sh S it it es es
22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54
Forgot Something Program Facsimile Machine Cribs, Play Yards & Rollaway Beds Laundry/Valet Services Vending Services Complimentary Coffee & Hot Tea Guest Service Programs & Standards Guest Satisfaction Programs Guest Service Standards Guest Complaints Housekeeping & Maintenance Service Standards Marketing Programs Budget Privileges Rewards Program Airline Frequent Traveler Program Budget Hotels Gift Cards Budget Hotels Directories Other Directories Guest Amenities & Supplies Code Compliance Guest Room Amenities & Supplies Guest Bath Amenities & Supplies Terry Staffing & Training Convention & Regional Meetings Hotel Technology & Reservation Standards Budget Hotels Property Management Systems Reservations Quality Assurance Safety, Security & Risk Control Life Safety Systems Entry Door Accessories Racks Safe Deposit Boxes Front Desk Entry Emergency Listing Insurance Coverage
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Food and Beverage Operations Standards
55
General
46
56 57 58 59 60 61 62 63 64 65 66 67 68 69 70 71 72 73 74 75 76 77 78 79 80 81 82 83 84 85 86 87 88 89 90 91 92 93
Customer Service & Breakfast Attendant Standards Facility Food & Beverage Selection Dishware/Utensils Equipment Requirements Presentation Food Safety & Storage Training Cleanliness & Maintenance Construction / Project Management Purpose & Scope Licensee Responsibilities Code Compliance Insurance Requirements Submittal Process Initial Submittals Preliminary Plan Submittal • 30% Final Plan Submittal • 100% Interior Design Submittal Construction Site Observations Reports Architecture and Engineering Purpose and Scope Introduction Approach General Site Hardscape Requirements Landscape Requirements Lighting Requirements Building Characteristics Signage Welcome Vestibule • Optional Lobby Welcome Center / Front Desk Area Elevator Lobby Public Restrooms Public Space Food Service Coffee Shop Serving Area
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Meeting Space
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Meeting Room
72
Public Space Circulation Passenger Elevator Guest Suite Corridor Guest Facilities Guest Laundry Vending Areas Business Center / Library Pantry Recreation Exercise Room Swimming Pool • Indoor & Outdoor Whirlpool • Optional Public Space Finishes Public Space Material Matrix Guest Suite Room Mix/Types Guest Suite Guest Bath Design Accessories & Plumbing Fixtures Guest Room/Bath Finishes Guest Room/Bath Material Matrix Administration Employee Break Room Employee Restroom Workroom Office Back of House Food Service Kitchen • Food Preparation Housekeeping Laundry/Linen Storage Auxiliary Linen Storage (Floors 2 and Above) Storage Room Back Of House Circulation Stairwells Service Elevator • Optional Engineering
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122 123 124 125 126 127 128 129 130 131 132 133 134 135 136 137 138 139 140 141 142 143 144 145 146 147 148 149 150 151 152 153
Pool Equipment Room/Building Pool Storage Room/Building Electrical Room Mechanical Room Elevator Equipment Room Back of House Materials Matrix System Information Sound Transmission Coefficient (STC) Heating, Ventilation & Air Conditioning (HVAC) Plumbing Electrical Telecommunications Internet Access Television Life Safety Interior Design Purpose and Scope Introduction Welcome Vestibule Lobby / Living Room Welcome Center / Front Desk Area Elevator Lobby Public Restrooms Public Space Food Service Coffee Shop Serving Area Meeting Space Meeting Room Public Space Circulation Passenger Elevator Guest Suite Corridor Guest Facilities Guest Laundry Vending Areas Business Center / Library Pantry Recreation Exercise Room
95 96 96 97 97 98 98 99 99 99 100 100 100 100 101 101 102 102 102 103 104 104 105 106 107 108 108 109 110 110 111 111
154 155 156 157 158 159 160 161 162 163 164 165 166 167 168 169 170 171 172 173 174 175 176 177 178 179 180 181
182 183 184 185
Swimming Pool • Indoor & Outdoor Whirlpool • Optional Public Space Finishes & Furnishings Vinyl Wall Covering Carpet, Carpet Base & Carpet Pad Ceramic Tile & Base Window Covering Furniture Construction & Upholstery Fabric Lamp/Sconce Lighting Artwork Graphics Public Space Fixtures, Furnishings & Equipment Matrix Guest Suite Guest Suite Types & Inventory Bedding Standards Guest Suite Fixtures, Furnishings & Equipment Guest Bath Terry Standards Guest Bath Fixtures, Furnishings & Equipment Guest Suite Finishes & Furnishings Guest Suite Finishes Guest Suite Finish Standards Guest Suite Fixtures, Furnishings & Equipment Matrix Guest Bath Finishes & Standards Guest Bath Finishes Guest Bath Finish Standards Administration Employee Break Room Employee Restroom Workroom Offices Back of House Food Service Kitchen • Food Preparation Housekeeping Laundry/Linen Storage Auxiliary Linen Storage (Floors 2 and Above) Back of House Circulation Stairwells Back of House Finishes & Furnishings
112 113 114 114 114 116 116 116 116 116 117 117 117 118 120 122 122 123 124 125 125 125 125 127 127 128 129 129
130 130 131 131
186 187 188 189 190
Vinyl Wall Covering Carpet & Base Carpet Pad Ceramic Tile & Base Sheet Vinyl
132 132 132 132 132
191
Back of House Fixtures, Furnishings & Equipment Matrix
133
Service Marks/Signage
192 193 194 195 196
Purpose and Scope Service Marks & Usage Signage Vehicle Graphic Standards Compliance
133 133 137 138 138
200.2 Facility A. Breakfast Area Breakfast serving area has a great impact on your guests' attitude in the morning. The setting, food display and overall atmosphere of the area should contribute to creating a warm, welcome start to the day. 1. Location The breakfast area should be separate from the lobby and conveniently located for guest access. The area must be decorated to coordinate with other public areas of the hotel. 2 . Si ze The size of the breakfast area must be a minimum of 10 square feet per guest suite. 3. Buffet The breakfast must be presented on a permanent counter or cabinet integrated in a permanent pantry or "breakfast nook" type setting. Only the approved serving pieces, signage (See Section IV of the Breakfast Manual) and vases of flowers and/or plants are permitted on the buffet. No decorative pieces such as figurines or tip jars are allowed. B. Pantry Area 1. A hand sink must be provided in the pantry area. Paper towels and liquid antibacterial soap must be located at the sink. 2. If a hand sink is not provided in the pantry/prep area, a liquid waterless antibacterial soap and paper towels must be provided. 3. The pantry area must have a fire extinguisher and a stocked first aid kit in for emergency purposes. Depending on the food you serve, additional requirements may be necessary to meet all sanitation and health codes. It is the Licensee's responsibility to ensure adherence to all applicable local, state and federal laws.
C. Furnishings & Seating 1. The breakfast area should offer ample comfortable seating. The 25% rule of the industry - one (1) seat per four (4) guest suites - is required. 2. Breakfast area should be of high quality and resistant to stains, burns, abrasions and abuse. 3. Chairs are an important part of the design and must have fabric upholstery and finishes that create a non-institutional look. 4. Tables are to be commercial grade with high-pressure laminate tops to coordinate with the rest of the breakfast area. 5. The design should reflect a definite theme yet must complement the adjacent public areas. 6. The serving area/line shall have operable doors, shutters or partitions to conceal the serving area/line. 7. Each property is required to make seating provisions available for guests traveling with children. At least one high chair and one booster chair must be provided per property, but more should be available according to the needs of your guests.
150.2 Guest Room Amenities & Supplies
Quantity
One (1)
Item Wastebasket made of Budget Hotels International approved plastic or vinyl, 13 qt. rectangular. It is recommended that a 28 qt. wastebasket be placed in the living area of each suite.
Logo Required No
Optional
At least two (2) per bed
Ten (10)
One (1)
One (1)
Four (4)
G la s s e Three (3) s o r a p p r o v e d p ol y st y r e n e t u m bl e rs , w r a p p e d a s fo ll o w s: 1. T h e m i
nimum size of the polystyrene tumbler is 9 oz. 2. The glasses must be bagged, covered with a top (stancap), or cling wrap. The minimum size of the glasses is 8 oz. The glasses (tumblers) are to be placed next to the ice bucket on the room tray, or in the bath vanity area. Removable Hangers are required in all guest suite closets. Six of the hanger bars are to be non-slip and the other four hangers must have skirt/trouser hanger clips. Hangers must be manufactured from wood or heavy duty contoured plastic; wire or metal hangers are not permitted.
N o No
Ice Container: A minimum 3 qt. size insulated ice container with a lid must be placed on the room tray with the tumblers. Paper or cardboard containers are not permitted. Room Tray: A rectangular plastic tray, with a minimum size of 10" x 12", or a round tray with a minimum diameter of 14", must be provided for the placement of the ice bucket and tumblers. The tray must be matched to the amenities package and be located on the credenza or on the vanity.
N o
No
Ashtrays (Only in smoking guest suites) must be provided. The ashtrays must have a minimum size of either 3 1/2" square or 4 1/2" round. The ashtrays must match and be manufactured of either glass or china. The use of plastic ashtrays is not permitted Matches: Matches are not required in each guest suite, but a supply must be readily available, upon request, at the hotel's front desk. A placard must be placed in each guest suite to notify the guest of the availability of the matches. Guest Stationery: Sheets of writing paper and envelopes are required for each guest suite. The minimum size stationery is 6" x 7", with standard 6 3/4" envelopes. The stationery package shall be located in the desk drawer or in the in-room organizer.
Ye s
No
No
