Complete Guide to E-Commerce Technology

Mail Marketing • Fulfillment Services • Mobile Commerce • Online Video • Order Management • Payments Processing • Personalization • Sear

ngine Marketing • Shopping Portals/Comparison Sites • Site Search Solutions • Social Media/Marketing • Supply Chain Solutions • Web Analytic

eb Hosting • Web Site Design • Web Site Performance Monitoring • Web Site Services • Affiliate Marketing • Consulting/Research • Conte

2012

anagement • Customer Service • Data Systems • Delivery Services • E-Commerce Systems • E-Mail Marketing • Fulfillment Services • Mob

EDITION

mmerce • Online Video • Order Management • Payments Processing • Personalization • Search Engine Marketing • Shopping Portals/Comparis

tes • Site Search Solutions • Social Media/Marketing • Supply Chain Solutions • Web Analytics • Web Hosting • Web Site Design • Web Site Performan

onitoring • Web Site Services • Affiliate Marketing • Consulting/Research • Content Management • Customer Service • Data Systems • Delive

rvices • E-Commerce Systems • E-Mail Marketing • Fulfillment Services • Mobile Commerce • Online Video • Order Management • Payme

ocessing • Personalization • Search Engine Marketing • Shopping Portals/Comparison Sites • Site Search Solutions • Social Media/Marketin

pply Chain Solutions • Web Analytics • Web Hosting • Web Site Design • Web Site Performance Monitoring • Web Site Services • Affiliate Marketi

Consulting/Research • Content Management • Customer Service • Data Systems • Delivery Services • E-Commerce Systems • E-Mail Marketin

lfillment Services • Mobile Commerce • Online Video • Order Management • Payments Processing • Personalization • Search Engine Marketin

opping Portals/Comparison Sites • Site Search Solutions • Social Media/Marketing • Supply Chain Solutions • Web Analytics • Web Hosting • W

te Design • Web Site Performance Monitoring • Web Site Services • Affiliate Marketing • Consulting/Research • Content Management • Custom

Complete Guide to E-Commerce Technology

rvice • Data Systems • Delivery Services • E-Commerce Systems • E-Mail Marketing • Fulfillment Services • Mobile Commerce • Online Vide

rder Management • Payments Processing • Personalization • Search Engine Marketing • Shopping Portals/Comparison Sites • Site Search Solutio

ocial Media/Marketing • Supply Chain Solutions • Web Analytics • Web Hosting • Web Site Design • Web Site Performance Monitoring • Web S

rvices • Affiliate Marketing • Consulting/Research • Content Management • Customer Service • Data Systems • Delivery Services • E-Comme

stems • E-Mail Marketing • Fulfillment Services • Mobile Commerce • Online Video • Order Management • Payments Processing • Personalizati

Search Engine Marketing • Shopping Portals/Comparison Sites • Site Search Solutions • Social Media/Marketing • Supply Chain Solutions • W

nalytics • Web Hosting • Web Site Design • Web Site Performance Monitoring • Web Site Services • Affiliate Marketing • Consulting/Researc

ntent Management • Customer Service • Data Systems • Delivery Services • E-Commerce Systems • E-Mail Marketing • Fulfillment Service

obile Commerce • Online Video • Order Management • Payments Processing • Personalization • Search Engine Marketing • Shopping Porta

mparison Sites • Site Search Solutions • Social Media/Marketing • Supply Chain Solutions • Web Analytics • Web Hosting • Web Site Design • W

te Performance Monitoring • Web Site Services • Affiliate Marketing • Consulting/Research • Content Management • Customer Service • Da

stems • Delivery Services • E-Commerce Systems • E-Mail Marketing • Fulfillment Services • Mobile Commerce • Online Video • Order Manageme

Payments Processing • Personalization • Search Engine Marketing • Shopping Portals/Comparison Sites • Site Search Solutions • Social Med

arketing • Supply Chain Solutions • Web Analytics • Web Hosting • Web Site Design • Web Site Performance Monitoring • Web Site Services • Affili

arketing • Consulting/Research • Content Management • Customer Service • Data Systems • Delivery Services • E-Commerce Systems • E-M

arketing • Fulfillment Services • Mobile Commerce • Online Video • Order Management • Payments Processing • Personalization • Search Engi

arketing • Shopping Portals/Comparison Sites • Site Search Solutions • Social Media/Marketing • Supply Chain Solutions • Web Analytics • W

osting • Web Site Design • Web Site Performance Monitoring • Web Site Services • Affiliate Marketing • Consulting/Research • Content Manageme

Customer Service • Data Systems • Delivery Services • E-Commerce Systems • E-Mail Marketing • Fulfillment Services • Mobile Commerce • Onli

deo • Order Management • Payments Processing • Personalization • Search Engine Marketing • Shopping Portals/Comparison Sites • Site Sea

lutions • Social Media/Marketing • Supply Chain Solutions • Web Analytics • Web Hosting • Web Site Design • Web Site Performance Monitorin

eb Site Services • Affiliate Marketing • Consulting/Research • Content Management • Customer Service • Data Systems • Delivery Service

Profiles, Products and Pricing lutions • Web Analytics • Web Hosting • Web Site Design • Web Site Performance Monitoring • Web Site Services • Affiliate Marketing • Consultin of 1,200 Solutions Providers for Building, search • Content Management • Customer Service • Data Systems • Delivery Services • E-Commerce Systems • E-Mail Marketing • Fulfillme rvices • Mobile Commerce • Online Video • Order Management • Payments Processing • Personalization • Search Engine Marketing • Shoppi Managing and Marketing Retail Web Businesses rtals/Comparison Sites • Site Search Solutions • Social Media/Marketing • Supply Chain Solutions • Web Analytics • Web Hosting • Web Site Desi

Commerce Systems • E-Mail Marketing • Fulfillment Services • Mobile Commerce • Online Video • Order Management • Payments Processin

rsonalization • Search Engine Marketing • Shopping Portals/Comparison Sites • Site Search Solutions • Social Media/Marketing • Supply Cha

Web Site Performance Monitoring • Web Site Services • Affiliate Marketing • Consulting/Research • Content Management • Customer Service • Da

stems • Delivery Services • E-Commerce Systems • E-Mail Marketing • Fulfillment Services • Mobile Commerce • Online Video • Order Manageme

Payments Processing • Personalization • Search Engine Marketing • Shopping Portals/Comparison Sites • Site Search Solutions • Social Med

arketing • Supply Chain Solutions • Web Analytics • Web Hosting • Web Site Design • Web Site Performance Monitoring • Web Site Services • Affili

arketing • Consulting/Research • Content Management • Customer Service • Data Systems • Delivery Services • E-Commerce Systems • E-M


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COMPLETE GUIDE TO E-COMMERCE TECHNOLOGY — 2012 EDITION

COVER STORY

Mega tech mergers

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6

As e-commerce matures, many vendors that have spent years refining their specialties—such as order management, analytics and performance monitoring—are finding new homes within larger organizations that offer increasingly complete assortments of e-commerce tools. MARKET RESEARCH

Spend more to generate more

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In 2012, web merchants will invest in better applications that will strengthen their core e-commerce infrastructure and integrate their e-commerce platforms more effectively with other information management systems. Online merchants will also spend more on software, systems and specialists that will help them build more robust mobile commerce and social media sites, according to the latest Internet Retailer survey. FEATURE

Taming analytics

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Ask any retailer, and they probably have a story to tell about managing analytics data. It’s a chore many dread, with either not enough data to do much good, or so much data that it’s impossible to decide what to do with it all. These days it’s more likely to be the latter, as retailers seek to make sense of data streaming in from multiple channels. EXPERT ADVICE

The democratization of e-commerce . . 20 While there are still definite distinctions between e-commerce capabilities and technology that a large enterprise business needs and what is practical for a small or medium-size merchant, a lot of today’s must-have functionality has become quite affordable for the smaller companies.

Reduce load time

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If there’s one thing a web retailer should know by now about their customers, it’s that they are impatient. And in recent years, as Internet connections have gotten faster, and more online activities compete for their time and attention, their expectations for a smooth and speedy experience on an e-commerce site have grown. 2 Internet Retailer

SERVICES AND TECHNOLOGY Affiliate Marketing . . . . . . . . . . . . . . . . . . . . . . . . . . . 32 Consulting/Research . . . . . . . . . . . . . . . . . . . . . . . . 36 Content Management . . . . . . . . . . . . . . . . . . . . . . . 50 Customer Service . . . . . . . . . . . . . . . . . . . . . . . . . . . 69 Data Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84 Delivery Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93 E-Commerce Systems . . . . . . . . . . . . . . . . . . . . . . 102 E-Mail Marketing . . . . . . . . . . . . . . . . . . . . . . . . . . . 132 Fulfillment Services. . . . . . . . . . . . . . . . . . . . . . . . . 157 Mobile Commerce . . . . . . . . . . . . . . . . . . . . . . . . . . 305 Online Video . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 175 Order Management . . . . . . . . . . . . . . . . . . . . . . . . . 178 Payments Processing . . . . . . . . . . . . . . . . . . . . . . 185 Personalization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 209 Search Engine Marketing . . . . . . . . . . . . . . . . . . . 218 Shopping Portals/Comparison Sites . . . . . . . . 244 Site Search . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 250 Social Media/Marketing . . . . . . . . . . . . . . . . . . . . 254 Supply Chain . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 258 Web Analytics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 274 Web Hosting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 282 Web Site Design . . . . . . . . . . . . . . . . . . . . . . . . . . . . 286 Web Site Performance . . . . . . . . . . . . . . . . . . . . . . 298 Executive Directory and Index . . . . . . . . . . . . . . 353 URL Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 409 Index to Advertisers . . . . . . . . . . . . . . . . . . . . . . . . 415


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EDITOR’S LETTER

More technology buyers—and sellers

H

appy Holidays indeed. The 2011 Christmas shopping season saw stunning growth as consumers turned to the Internet for their gift-giving needs. Consumers spent more than $19.6 billion with online retailers between Nov. 1 and Dec. 4, up by 15.3% from more than $17 billion spent at the same point in 2010, says comScore Inc. More online shopping yields more spending and that means web retailers have a greater need to keep their e-commerce sites humming. And that requires more technology tools to help e-retailers meet demand. Running stride for stride with e-commerce growth, we present the expanded 2012 Complete Guide to E-Commerce Technology—a comprehensive resource that helps technology buyers of all sizes make prudent and more informed purchasing decisions. The new edition is setting some records of its own:  Listings for 1,213 technology software and services providers, up by 57% from 775 in the previous edition.  Mobile Commerce alone exploded from 14 vendors in the previous edition to 183 companies—a leap of 1,207%.  4,000 provider executive names, a 60% increase from 2,500 in the 2010 edition. This edition of the Complete Guide to E-Commerce Technology couldn’t have come at a better time as more retailers turn to the Internet for an increasing share of their business, and look for new, more efficient or better technology tools and services. No other segment of retailing is so completely dependent on technology to run its business, including marketing, merchandising and fulfillment. And no other segment can use technology to analyze marketing and sales results in real-time, and use those results to make virtually instant adjustments to product offerings, inventory and functionality. Nowhere else can retailers find more relevant information on the thousands of products and services available to successfully expand their e-commerce operations. Retailers of any size can find a range of providers who specialize in their specific area of need or include the technology they seek in a larger package. Many providers in the Complete Guide to E-Commerce Technology are identified as specializing in technology for small to medium-size retailers. Others are targeting the biggest e-retailers. Each listing in this, the fourth edition of our e-commerce technology guide, includes a description of the vendor’s key products, pricing information, customers and names of executives in charge of business operations, marketing and technology, date launched and full company information. Each listing also includes an objective profile of the company that serves as an overview of its products and services, written by one of our professional journalists. As in the previous editions, this resource is the result of a focused research process. The data-gathering process includes reaching out to hundreds of vendors in multiple categories to gather and verify company and product information, then assembling and editing it to its final form. Special thanks to researchers Nesli Karakus and Laura Berrigan for their handiwork in managing data on more than 1,200 providers, and to our tireless profile writers Linda Punch and Mary Colby. Thanks also to our designer and art director Jason Smith for his usual energetic efforts to make the editorial and research look good on the printed page. The all-new Complete Guide to E-Commerce Technology comes at a perfect time for retailers of all stripes as they seek to add, maintain, upgrade or replace technology components that make their web sites go. As the 2011 holiday shopping season has shown, the market is coming to them and they need to be ready to make online shopping faster and easier than ever before. Bill Briggs, Senior Editor, Research 4 Internet Retailer


Publisher: Jack Love [email protected] Associate Publisher: Molly Love Rogers [email protected] 847-543-1520 (phone) 847-543-1570 (fax) Editor in Chief: Kurt T. Peters [email protected] Editor: Don Davis [email protected] Managing Editor: Paul Demery [email protected] Managing Editor, Mobile Commerce: Bill Siwicki [email protected] Senior Editor, Conferences: Mary Wagner [email protected] Senior Editors: Bill Briggs, [email protected] Thad Rueter, [email protected] Allison Enright, [email protected] Kevin Woodward, [email protected] Zak Stambor, [email protected] Associate Editor: Jonathan Love, [email protected] Research Director: Mark Brohan [email protected] Senior Editor, Research: Nesli Karakus [email protected] Research Analyst: Stefany Moore [email protected] Production Director: Thomas Chambers [email protected] 312-362-9531 Northeast Advertising Manager: Nancy Bernardini [email protected] 312-572-6276 (phone) 866-979-4389 (fax) West Region Advertising Manager: Dave Cappelli [email protected] 312-362-0063 (phone) 866-979-4392 (fax) Southeast Region Advertising Manager: Judy Dellert [email protected] 312-572-6279 (phone) 866-979-4394 (fax) Midwest Region Sales Manager: Cindy Wilkins [email protected] 312-572-6247 (phone) 866-979-4510 (fax) Classified Sales Manager: Oliver Love [email protected] 312-572-6251 (phone) 866-979-4504 (fax) Director of Marketing: Erin Dowd [email protected] 312-572-6280 Web Production Editor: Farnia Ghavami [email protected] 312-362-0804 Exhibition Coordinator: Steve Rogers [email protected] 312-362-0062 (phone) 866-979-4507 (fax) Conference Coordinator: Eileen O'Neill [email protected] 312-572-6248 Exhibit & Sponsorship Sales Manager: Rob Fogel [email protected] 312-572-6255 Director of Administration: Sue Kroeger [email protected] 312-362-0076 Circulation Manager: Chaz McCrobie-Quinn [email protected] 312-362-0107

Vertical Web Media

President: Jack Love Executive Vice President: Kurt T. Peters

2012 Complete Guide to E-Commerce Technology Special Edition Internet Retailer (ISSN 1527-7089) is published monthly by Vertical Web Media LLC, 125 S. Wacker Drive, Suite 2900, Chicago, IL 60606. Periodicals Postage Paid at Chicago, IL, and additional mailing offices. (USPS 019-477) POSTMASTER: Send address changes to Vertical Web Media, P.O. Box 29, Congers, NY 10920. For advertising information, call 631-329-7024. Mail subscription orders or changes to Vertical Web Media, PO Box 29, Congers, NY 10920. For subscription information, call 800-371-1777. For editorial reprints or web rights, call Ellen Gribbin 631-226-1404 or e-mail [email protected]

The views expressed herein may not be concurred in by editors or members of our editorial board. No part of this magazine may be reproduced in any form by microfilm, xerography, or otherwise, or incorporated into any information retrieval system, without the written permission of the copyright owner. This publication is designed to provide accurate and authoritative information in regard to the subject matter covered. It is sold with the understanding that the publisher is not engaged in rendering financial, legal, accounting, tax or other professional service. Internet Retailer is a registered trademark used herein under license. Subscription price: USA, U.S. possessions and Canada—$102.95 annually; elsewhere—$128.95 annually. Direct any editorial inquiries, manuscripts, or correspondence to Internet Retailer, 125 South Wacker Drive, Suite 2900, Chicago, IL 60606. Phone: 312-362-0107. ©Copyright 2012 Vertical Web Media LLC. All Rights Reserved.

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Mega tech mergers E-retailers must recalibrate their technology strategies as vendors consolidate BY ALLISON ENRIGHT

E

-retail technology executives are growing increasingly accustomed to learning that one of their technology vendors is being bought or buying another company. As e-commerce matures, many vendors that have spent years refining their specialties—such as order management, analytics and performance monitoring—are finding new homes within larger organizations that offer increasingly complete assortments of e-commerce tools. These large companies argue that they can handle the complex technical challenges of selling online so retailers can focus on retailing. That’s the promise, for example, coming out of IBM Corp., which in the last two years picked up order management vendor Sterling Commerce for $1.4 billion, web analytics firm Coremetrics for an undisclosed price, marketing technology vendor Unica for $480 million and data warehouse provider Netezza for $1.7 billion; the company says it’s earmarked another $20 billion for acquisitions globally over the next few years. Oracle Corp., which closed its $1 billion cash deal for e-commerce software vendor Art Technology Group Inc. in January 2011, makes a similar pledge to let retailers focus on what they do best. Plenty of more deals abound: eBay Inc. closed its $2.4 billion deal to buy e-commerce services vendor 6 Internet Retailer

GSI Commerce Corp., which itself had been on a buying spree, acquiring ad firm Fetchback, e-mail marketing provider e-Dialog and others; eBay also announced in July 2011 plans to acquire open-source e-commerce platform company Magento Inc. Adobe Systems Inc. strengthened its e-commerce portfolio with its $1.8 billion purchase of analytics provider Omniture. RedPrairie Corp. picked up Escalate Retail, Monsoon Commerce Inc. snagged Stone Edge Technologies, MyBuys Inc. acquired Veruta. The list goes on and activity shows no signs of slowing. There have been more than 1,200 marketing technology acquisitions since 2008, more than half occurring from February 2010 to August 2011, says investment advisory firm Petsky Prunier. The 333 transactions in the first eight months of 2011 are


nearly equal to the full-year total of 338 in 2010. The acquired companies figure prominently among the top vendors to the retailers in the Internet Retailer Top 500. What will vendor consolidation mean for Top 500 retailers and their smaller peers? Many retailers are optimistic that vendors will provide products and services that fit together more smoothly and will have more funds to invest in innovation. But some web merchants fear they’ll be too small to get much attention from tech giants. In the former group is Steven Dee, chief information officer at multi-site e-retailer Hayneedle Inc., No. 77 in the Top 500 with approximately $265 million in 2010 sales. He looks forward to working with fewer vendors, hoping that will free up resources to work on pressing consumer-facing initiatives www.internetretailer.com

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MEGA TECH MERGERS like mobile commerce, and allow for more long-term technology and growth planning. Hayneedle operates 280 product-specific e-retail sites like Hammocks.com and Daybeds.com. Among the wary is Carrie Allen, director of operations at apparel, media and fitness e-retailer Gaiam Inc., No. 285 with approximately $38 million in sales last year. She’s not convinced a company the size

integrate with Hayneedle’s existing systems than another vendor’s tool that is marginally better. “The hardest part of any implementation is the integration,” he says. “When you are looking at best-in-breed services, you have a lot of options and it’s great—up to the point where you figure out you have to get, say, Oracle to integrate with ATG. While having the variety is nice, if

growth of his business. Dee says he left the meeting impressed, but made no commitments. “The major components were very well thought out, but they couldn’t really get into the weeds with me,” Dee says. “But it made it easier for me to say we should continue investigating this.” If Hayneedle were to go all in with Oracle and ATG, Dee sees the potential for cost savings because

‘While having a variety of vendors to choose from is nice, if I can avoid doing an integration I’ll do that. I’d love for that to be somebody else’s problem.’ STEVEN DEE, CHIEF INFORMATION OFFICER, HAYNEEDLE INC.

of an IBM or Oracle will pay much attention to Gaiam. “It tends to be our experience that a very large firm doesn’t have the time for us as a midlevel retailer,” Allen says. In this case it’s the retailers who are the customers, and they’ll reward vendors that deliver as technology contracts come up for renewal over the next few years. Meanwhile, vendors say they’ll be working to show that they can provide products that fit together more easily and can introduce new technology at a faster rate—in some cases because, having been acquired, they no longer have to focus on short-term profitability in order to boost profits in advance of going public.

Large retailers Hayneedle’s Dee says he wants both ease of integration and the most compelling technology for his e-commerce sites. He says the e-retailer leans heavily toward deploying the technology it views as best serving its customers, but might favor a product that’s easier to 8 Internet Retailer

I can avoid doing that integration I’ll do that. I’d love for that to be somebody else’s problem.” Hayneedle uses Oracle software for order management and accounting. The e-retailer doesn’t use any ATG services—yet. Dee says he called his Oracle representative the day Oracle announced the ATG deal and asked what the product integration plan looked like. His representative didn’t have an answer. “We might have jumped the gun on it,” Dee says. “I don’t think they understood when we started asking questions.” Oracle began in early 2011 laying out to clients its plans for combining ATG and Oracle. Since then, Hayneedle’s existing Oracle representative and an ATG representative visited Dee at headquarters and pitched him on ATG’s services. The representatives explained in general how Oracle and ATG were mapping out their software integration plan, but didn’t dive further into the details of how they would work out system processes to support the


Oracle and ATG would be responsible for the integration and maintenance of the sister services. That could free up funds for Hayneedle to invest in improved services. Top 100 e-retailers like Hayneedle may opt for nearly allin-one services like those marketed by Oracle and IBM because the fierce competition those big web merchants face drives them to continually innovate, says Gene Alvarez, vice president of research in the customer relationship management practice at research and consulting firm Gartner Inc. “Because of the amount of revenue tied to the top e-retailers, there is tremendous pressure for customer experience, and those e-retailers are more apt to make that move because it would free them to focus on customers,” he says. “What happens is that the list of functional requirements gets so long, they have to do 15 to 25 integrations to complete the customer experience. Now they want one vendor who can sell them a broad set of capabilities.” www.internetretailer.com

MEGA TECH MERGERS Dee says Hayneedle realized that kind of benefit when the vendor it uses to monitor its web site performance, Gomez, was acquired in 2009 by Compuware Corp., a provider of a broad range of information technology services to businesses and government. With its contract with a previous data center monitoring vendor set to expire, Hayneedle, a Gomez client since 2007, decided to extend its contract to include Compuware’s data center monitoring service. The bundled services cost a bit less, but Dee says the real win was that the Gomez interface improved with Compuware’s help, and service improved. For example, a Gomez account representative and engineer paid Dee a visit post-acquisition, which had never happened before. “They went out and started to be more proactive in their communication,” Dee says.

profitability. Now, with Compuware it has money to invest and fuel growth in a way that it hasn’t been able to before.” Similarly, a company like order management firm Sterling Commerce, now part of IBM, can innovate more quickly than it could on its own, says John Stelzer, worldwide industry executive for retail, B2B and commerce solutions for IBM Software Group, who joined IBM after 27 years as an executive at Sterling Commerce. What’s more, he says, e-retailers that engage IBM’s e-commerce services—which now include the assets of Coremetrics, Unica, Netezza and Sterling Commerce— will be able to respond more quickly to changes in consumer behavior and competitor moves because IBM will be managing the technology and investing for the future. “You will not outgrow us,” Stelzer says.

capital for growth and product development, or be acquired by larger firms in the next 12 months. At office and business supply e-retailer ReStockIt.com, No. 354 in the Top 500 with approximately $26 million in 2010 sales, CEO David Redlich says he’s excited about the future relationship his company will have with its order management vendor Stone Edge Technologies, which Monsoon Commerce acquired in early 2011. He says Stone Edge founder and president Barney Stone called him shortly after the acquisition to discuss it with him, and that kind of service is what makes him stay with the vendor. “We chose Stone Edge for a reason, and the opportunity for them to do even more is exciting, but that has to come with a checklist,” Redlich says. “They have to keep their identity and their culture. Is Barney still there? Will

‘If a company you have an existing relationship with comes to you with something that is relevant, you want to hear it.’ DAVID REDLICH, CEO, RESTOCKIT.COM

Gomez has more money now to invest in customer service because the company, which made no secret before the Compuware deal that it planned to go public, no longer has to prioritize painting an attractive profit picture for Wall Street, says Eric Schurr, who joined Gomez prior to its acquisition and is now senior vice president of marketing for Compuware Gomez. “Gomez was a lean and mean company that was headed for an IPO,” Schurr says. “It was managing every penny to optimize for growth and www.internetretailer.com

“We have the agility to respond to, keep up with and get ahead of what’s happening, and that’s limited in the vendor marketplace.”

Selection and service Nor does all the acquisition activity involve vendors to Top 100 e-retailers. Firms that sell primarily to smaller and midsized e-retailers also are consolidating, and some e-retailers say they expect to benefit from those mergers. Alvarez says he expects more smaller vendors to either go public, giving them

we have the same level of service? The answer, in this case, is yes.” Redlich says he hasn’t gotten a sales call from Monsoon Commerce, which helps retailers sell on online marketplaces, about offering those services to ReStockIt.com, but he’s anticipating one. “Most customers would be anxious for that call because everyone is looking for an advantage to grow,” he says. “If a company you have an existing relationship with comes to you with something that is relevant, you want to hear it.”


Internet Retailer 9

MEGA TECH MERGERS Donald Cohen, founder and managing partner of Tool King LLC, No. 337 in the Top 500 with $27.5 million in 2010 sales, says he expects ToolKing.com and other small and midsized retailers will reap benefits from eBay Inc.’s acquisition of Magento. Tool King has sold on eBay’s marketplace for at least a decade, Cohen says, and rebuilt ToolKing.com on Magento’s e-commerce platform in 2009. Cohen believes eBay’s financial backing will help Magento develop more advanced tools that might otherwise be out of its financial reach. “If done right, it will be a coup for

Adobe representative locally, but a different, non-local Adobe rep manages the Omniture account, and that representative changes frequently because of employee turnover. Since Adobe acquired Omniture after Gaiam inked its contract for Scene7, Allen hopes to use Gaiam’s position as a customer for two Adobe services as leverage to negotiate a better deal when her Scene7 contract is up for renewal in 2012. But she isn’t confident that will work because Gaiam already gets a good rate on Omniture that MarketLive negotiates on its behalf based on MarketLive’s client portfolio of more

a little concerned that they won’t support the software at all or will want us to upgrade.” Allen says Gaiam is weighing whether to seek bids from other software vendors or look more closely at an upgrade with Escalate. “Not knowing if Escalate will continue to support our existing software brings up the urgency quite a bit,” she says. RedPrairie did not respond to a request for comment on its support plans for Escalate Retail products. Communication with clients about mergers and technology plans is often hit or miss, Alvarez says. “Vendors’ communication to

‘EBay’s bigger pockets should give Magento the resources to move some more innovation forward.’ DONALD COHEN, FOUNDER AND MANAGING PARTNER OF TOOL KING LLC

small to medium-sized e-commerce companies that are looking for a platform,” he says. “EBay could make it more affordable because of its larger scale and bring some resources to Magento that Magento wouldn’t have on its own.” But not all e-retailers are as confident about their vendors becoming part of much bigger companies. At Gaiam, Allen says her contact with larger vendors, such as Adobe Systems and Escalate Retail, is inconsistent. Gaiam has a direct contract with Adobe to use its Scene7 imaging and design tools—Scene7 itself was a 2007 Adobe acquisition—and an indirect contract for Adobe’s Omniture analytics tools that is managed by Gaiam’s e-commerce services vendor, MarketLive Inc. She says her Scene7 account is managed by an 10 Internet Retailer

than 100 web retailers, including eight in the Top 500. Gaiam began working with Escalate Retail when the company formed in 2006 through the merger of Ecometry, which Gaiam used, and GERS Retail Systems. Gaiam uses Escalate Retail for order management and fulfillment, and Allen describes account support as mediocre, which she partly ascribes to the e-retailer using the older Ecometry version of Escalate’s software. Allen notes that Escalate did reach out by e-mail and phone to alert Gaiam to its acquisition by RedPrairie, although it wasn’t made clear if the combined companies would support the software version Gaiam uses. “Overall, our communication isn’t super strong,” Allen says. “I’m not sure that the acquisition will do us any favors. We are


their customers as a result of this acquisition market has been low and in some cases unclear. Either they have to get in front of their customers or their customers are going to turn to others.” Given the pace of change they face, e-retailers can ill afford any such uncertainty, Alvarez says, pointing to how quickly online social networks and mobile commerce are reshaping retailing. Web retailers must move quickly in areas like that, he says, and if that means relying on vendors that provide pre-integrated services, it makes sense to go that route. Hayneedle’s Dee concurs. “We want to focus on how we allow our customers to find the product that is right for them,” he says. “We’re not integrators. We lose some competitive advantage when we have to focus differently.”  www.internetretailer.com

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THE INTERNET RETAILER SURVEY: E-COMMERCE TECHNOLOGY SPENDING

Retailers will spend more to generate more from their e-commerce systems BY MARK BROHAN

I

nternet retailers are ratcheting up their information systems spending and expect to budget significantly more resources for e-commerce technology and services in 2012. In particular web merchants will invest in better applications that will strengthen their core e-commerce infrastructure and integrate their e-commerce platforms more effectively with other information management systems. Online merchants will also spend more on software, systems and specialists that will help them build more robust mobile commerce and social media sites, according to the latest Internet Retailer survey. The survey shows that many web merchants are in a mood to invest in more e-commerce systems and services. In 2012, 79.4% of merchants will increase their e-commerce technology spending. Among that group, 19.5% will spend at least 5% more, 53.3% between 5.1% and 15%, 7.8% from 15.1% to 20%, 5.3% from 20.1% to 25% and 14.2% from 25.1% to 50%. “Online is the channel where the growth is coming from, so that’s where more retailers are going to keep on investing the most technology dollars,” says Brian Walker, vice president and principal analyst for e-business and channel strategy at Forrester Research Inc. “Some multichannel retailers plan to close 12 Internet Retailer

Topping the list What are your top e-commerce technology budget priorities? (Check all that apply) E-commerce platform Mobile commerce Social media Content management system Order management system Customer reviews/ratings Customer service software Customer relationship management Site search Web analytics Performance monitoring Video/Rich media Data storage Web server infrastructure Cloud computing

All

Chain

Catalog

Web

Manufacturer

59.8% 45.4% 41.2% 22.7% 33.0% 21.6% 15.5% 22.7% 29.9% 32.0% 21.6% 14.4% 7.2% 14.4% 15.5%

54.5% 72.7% 45.5% 18.2% 27.3% 9.1% 18.2% 18.2% 36.4% 46.5% 45.5% 9.1% 18.2% 27.3% 9.1%

70.0% 40.0% 20.0% 60.0% 30.0% 10.0% 20.0% 0.0% 40.0% 20.0% 20.0% 10.0% 10.0% 0.0% 40.0%

54.7% 43.8% 43.8% 18.8% 40.6% 28.1% 15.6% 23.4% 29.7% 31.3% 20.3% 14.1% 6.3% 10.9% 15.6%

76.9% 38.5% 38.5% 23.1% 0.0% 15.4% 15.4% 46.2% 23.1% 38.5% 7.7% 23.1% 7.7% 30.8% 0.0%

more stores or scale back on other information technology, but they will continue to upgrade and expand their web infrastructure.” For most merchants the single biggest priority is purchasing a better e-commerce platform, followed by making a bigger investment in mobile commerce and social media. The survey results, which include a response from 70 web-only merchants, 15 chain retailers, 14 catalog companies and 14 consumer brand manufacturers, reveal that a new e-commerce platform is the top spending priority for 59.8% of merchants, compared with 45.4% that are budgeting more money for mobile commerce, 41.2% for more social media, 33% for a better


order management system, 32% for advanced web analytics, 29.9% for better site search, 22.7% for a more effective customer relationship management system, and 21.6% for customer reviews and ratings tools or enhanced web performance monitoring. Respondents could choose more than one answer. “Where retailers are going to spend the most money next year is on those tools and programs that make it easier and faster for consumers to shop, research and make a purchase from their smartphone or tablet, and share the experience with their family and friends on Facebook and elsewhere,” says Walker. “There’s a sense of urgency on the part of many retailers that mobile and social technologies are www.internetretailer.com

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THE INTERNET RETAILER SURVEY

E-Commerce Technology Spending What is your primary business? 9.4%

Chain retailer

What are your top e-commerce technology budget priorities? (Check all that apply)

When do you plan to replace your e-commerce platform? Less than 6 months

22.9%

6 months to 1 year

13.5%

1 year to 2 years

19.8%

Catalog

11.5%

E-commerce platform

59.8%

Web-only merchant

66.6%

Mobile commerce

45.4%

Consumer brand manufacturer

12.5%

Social media

41.2%

Content management system

22.7%

Order management system

33.0%

Customer reviews/ratings

21.6%

Customer service software

15.5%

Customer relationship management

What type of e-commerce platform are you planning to deploy?

22.7%

24.1%

Site search

29.9%

Internal design and implementation

Web analytics

32.0%

Performance monitoring

21.6%

Move to e-commerce platform hosted by a vendor, managed in-house

36.8%

14.4%

Move to e-commerce platform hosted and managed by a vendor

12.6%

Off-the-shelf application from a vendor

12.6%

Software-as-a-service from a vendor

13.9%

What is the size of your annual e-commerce budget? $50,000 or less

39.2%

$50,001 to $100,000

18.6%

$100,001 to $150,000

5.2%

$150,001 to $200,000

5.2%

$200,001 to $500,000

6.2%

Video/Rich media

$500,001 to $750,000

1.0%

Data storage

$750,001 to $1 million

6.2%

Web server infrastructure

14.4%

$1 million to $2.5 million

8.2%

Cloud computing

15.5%

More than $2.5 million

10.2%

Will you increase your spending on e-commerce technology and services next year? Yes

79.4%

No

20.6%

By what amount will you increase your spending? 5% or less

19.5%

What are your main reasons for spending more on e-commerce technology? (Check all that apply) 60.8%

Generate more web traffic

32.0%

Increase conversion rate

63.9%

Increase ticket size

18.6%

How much will you invest in mobile commerce in 2012?

Reach more buyers through social media

29.9%

$5,000 to $25,000

55.9%

Generate more traffic and sales through mobile commerce

$26,000 to $50,000

19.1%

32.0%

$51,000 to $75,000

5.9%

40.2%

$76,000 to $100,000

4.4%

8.2%

More than $100,000

14.7%

10.1% to 15%

24.7%

Other

15.1% to 20%

7.8%

20.1% to 25%

5.2%

25.1% to 50%

14.2%

10% or less

10.5%

More than 10%

15.8%

14 Internet Retailer

Will you invest in mobile commerce, either in-house or via a vendor, in 2012?

Generate more sales from repeat customers

Better site performance

73.7%

37.5%

68.0%

28.6%

Our spending will remain flat

6.3%

No plans to replace

Attract new customers

5.1% to 10%

By what amount will you decrease spending?

7.2%

More than 2 years

What are the main challenges you face implementing better e-commerce technology? (Check all that apply)

Yes

71.9%

No

28.1%

With which systems is your e-commerce platform integrated? (Check all that apply)

Lack of funds

52.6%

Inventory management

57.7%

Not enough experienced staff

37.1%

Supply chain/Fulfillment

50.5%

Too many older systems to integrate

27.8%

47.4%

Getting management’s consensus with too many options to choose among

Customer relationship management/Call center

20.6%

Enterprise resource management

25.8%

Multi-state sales tax management

22.7%

Other

20.6%

Other

14.4%



THE INTERNET RETAILER SURVEY: E-COMMERCE TECHNOLOGY SPENDING

Which of these e-commerce applications do you expect to add or replace in the next 12 months? (Check all that apply)

fundamentally changing the ways consumers are interacting with themselves and how they shop online. To keep pace with their customers, merchants tell us they have to keep investing in better technology.”

Will you hire more e-commerce technology workers next year?

Bigger audience

Yes

54.6%

No

45.4%

Content management

30.9%

Customer service/CRM software

22.7%

Customer reviews and ratings

23.7%

Site search

30.9%

How many e-commerce technology workers will you add?

Live chat/click to call

26.8%

1 employee

26.9%

Order management

23.7%

2 to 5 employees

51.9%

Web analytics

32.0%

5 to 10 employees

9.6%

Rich media/Video

21.6%

More than 10 employees

Mobile commerce

52.6%

Content delivery

17.5%

Comparison engine feeds

13.4%

What are your top technology hiring priorities? (Check all that apply)

Marketplace management

13.4%

E-commerce director

12.4%

E-mail marketing

39.2%

Developer/Programmer

36.1%

Search marketing

15.5%

Designer

19.6%

Payment security

16.5%

Paid search/SEO specialist

20.6%

Mobile commerce director

8.2%

E-mail marketing specialist

9.3%

Which of these e-commerce services do you expect to add or replace in the next 12 months? (Check all that apply)

Social media specialist

11.6%

11.3%

Affiliate marketing specialist

9.3%

Other

9.3%

E-mail marketing

30.9%

Site design

45.4%

Affiliate marketing management

22.7%

Social media

34.0%

Who is the top e-commerce technology decision maker in your company?

Search engine marketing management

25.8%

CEO/president

57.3%

Web site performance monitoring

19.6%

16.7%

Payments processor

21.6%

Chief information officer/ EVP/SVP/VP/ Director of information technology

Web hosting

12.4%

EVP/SVP/VP/Director e-commerce

15.6%

Security certification

14.4%

Chief financial/operations officer

3.1%

17.5%

Chief marketing officer/ EVP/SVP/VP of marketing

4.2%

Other

3.1%

Fulfillment How big is your current full-time e-commerce technology staff? 1 employee

29.2%

2 to 5 employees

38.5%

5 to 10 employees

14.6%

10 to 20 employees

4.2%

20 to 50 employees

2.1%

More than 50 employees

6.3%

None. Our vendors perform all services

5.1%


What is the annual sales range of your online retail business? Less than $1 million

36.5%

$1.1 million to $5 million

28.1%


8.3%


11.5%

$25.1 million to $50 million More than $50 million

5.2% 10.4%

For 68% of merchants, attracting new customers is the main reason to increase spending on e-commerce applications and services, followed by 63.9% that see a bigger investment in technology as a way to boost conversion rates, 60.8% that want to generate more sales from repeat customers, 32% aiming to attract more traffic and sales through mobile commerce, 29.9% that want to reach more buyers through social media, and 18.6% hoping to increase ticket size. For Market America Inc., an online retailer of private label cosmetics, health and beauty aids, and related merchandise and also operator of comparison shopping engine Shop.com, spending on technology will increase between 15% and 20% in 2012, says chief technology officer Michael Brady. The online retailer’s biggest priority is migrating to a universal e-commerce platform that features more than 30 million products, faster site search, an enhanced shopping cart that lets consumers purchase merchandise from participating retailers directly on the Shop.com marketplace, and more content such as buyer guides and other tools. When work on the fully integrated platform is complete sometime in the first quarter of 2012, Market America shoppers also will be able to use their customer loyalty perks to make purchases on Shop.com, including the “Paid to Shop” program that awards customers 2% to 50% back on all purchases made on MarketAmerica.com and its sister sites, the company says.


Internet Retailer 15

THE INTERNET RETAILER SURVEY: E-COMMERCE TECHNOLOGY SPENDING The retailer is currently working on integrating the customer histories and profiles of more than 3.6 million shoppers from Market America and Shop.com, says Brady. Market America won’t be adding any new applications to its updated e-commerce platform—Market America acquired Shop.com for an undisclosed sum in December 2010, largely for its advanced technology. With a better e-commerce infrastructure in place, Market America’s next e-commerce spending priorities are to add on mobile commerce and expand further into social media. “When the platform is fully operational our shoppers will be able to shop both MarketAmerica.com and Shop.com with better navigation and an enhanced shopping cart, and do it how and when they want with mobile and social commerce,” says Brady. But in order to completely integrate Shop.com’s technology and roll out new mobile or social features, Market America also needs to hire more web designers, programmers and other e-commerce specialists. “We’re looking to add at least a dozen people,” says Brady.

Help wanted Hiring more e-commerce employees is a budgeting priority for other online retailers as well. The survey, which Internet Retailer conducted in October 2011 with readers of its IRNewsLink newsletter and in conjunction with marketing and survey technology provider Vovici Corp., finds that 54.6% of web merchants plan to expand their e-commerce staffs next year. Of those, 26.9% will add 1 new employee, 51.9% from 2 to 5 employees, 9.6% from 5 to 10 and 11.6% more than 10. Most online retailers taking part in the survey operate their e-commerce program with a small staff—29.2% have just one full-time 16 Internet Retailer

Great expectations Which of these e-commerce applications do you expect to add or replace in the next 12 months? (Check all that apply) Content management Customer service/CRM software Customer reviews and ratings Site search Live chat/click to call Order management Web analytics Rich media/Video Mobile commerce Content delivery Comparison engine feeds Marketplace management E-mail marketing Search marketing Payment security

All

Chain

Catalog

Web

Manufacturer

30.9% 22.7% 23.7% 30.9% 26.8% 23.7% 32.0% 21.6% 52.6% 17.5% 13.4% 13.4% 39.2% 15.5% 16.5%

27.3% 27.3% 9.1% 36.4% 18.2% 18.2% 45.5% 27.3% 81.8% 27.3% 18.2% 9.1% 27.3% 18.2% 9.1%

40.0% 40.0% 20.0% 50.0% 0.0% 30.0% 10.0% 0.0% 40.0% 10.0% 20.0% 10.0% 30.0% 10.0% 10.0%

29.7% 17.2% 26.6% 28.1% 28.1% 21.9% 32.8% 23.4% 48.4% 15.6% 12.5% 14.1% 40.6% 18.8% 20.3%

38.5% 38.5% 23.1% 30.8% 46.2% 38.5% 38.5% 23.1% 7.7% 15.4% 0.0% 0.0% 46.2% 0.0% 15.4%

employee, compared with 38.5% from 2 to 5, 14.6% from 5 to 10, 4.2% from 10 to 20, 2.1% from 20 to 50 and 6.3% more than 50. (5.1% outsource e-commerce entirely and have no employees dedicated to the web.) But regardless of their size most web merchants are looking to hire specialists, especially programmers. 36.1% of retailers say their biggest personnel need is for more programmers, followed by 20.6% with a top priority of hiring more search engine marketing or site optimization employees, and 19.6% need more designers. The top e-commerce decisionmaker at 57.3% of companies participating in the survey is the CEO or president. But hiring more seasoned e-commerce professionals or bringing in talented newcomers that can be trained on the job is just one item on a big list of technology spending decisions the top e-retailing manager will make in 2012. E-commerce executives will also be deciding how best to expand mobile commerce, fully integrate their e-commerce infrastructure and deploy a new platform. The survey finds 71.9% of merchants will invest more in mobile commerce next year, including


14.7% that will spend $100,000 or more on mobile shopping initiatives. 56.2% of merchants also expect to replace their e-commerce platform in the next 24 months, including 13.5% in the next year and 22.9% within six months. With online retail sales expected to once again grow by double digits in 2012 and more consumers permanently shifting a bigger portion of their shopping from stores and catalogs to online, web merchants will be ramping up their spending on better e-commerce systems and services for at least the foreseeable future, says Michael Griswold, a research vice president and e-commerce technology analyst with Gartner Inc. “The pace of e-commerce technology development will do nothing but accelerate going forward and the retailers that want to keep bringing the best customers to their e-commerce, mobile and social media sites will keep on investing in better systems,” says Griswold. “For retailers that keep on making timely and well thought out decisions about future investments in their e-commerce infrastructure, better technology will give them a big competitive advantage.”  www.internetretailer.com

Taming analytics Massive data flows can make analytics a beast, but new techniques put retailers back in control BY PAUL DEMERY

A

sk any retailer, and they probably have a story to tell about managing analytics data. It’s a chore many dread, with either not enough data to do much good, or so much data that it’s impossible to decide what to do with it all. These days it’s more likely to be the latter, as retailers seek to make sense of data streaming in from e-commerce sites, bricks-and-mortar stores, contact centers, e-mail, mobile devices and social networks. It’s one of the toughest jobs in retailing, but if done well it can produce big rewards by attracting customers ready to buy what’s offered them. The key to success, says David Zucker, chief marketing officer of trendy flash-sale retailer Gilt Groupe Inc., is starting out with information that merchandisers and marketers can effectively put to use as they reach out to a broad range of consumers, then building on that data and expertise to run more sophisticated campaigns targeting segments of shoppers with the products they’re likely to buy. Take on too much data, too soon, and merchants and marketers can get overwhelmed. “Getting acclimated with data is step one,” Zucker says. “Otherwise, people’s eyes glaze over and their heads explode. Merchandising people who aren’t accustomed to looking www.internetretailer.com

at statistics all day have to first get comfortable with analytics.” As Gilt and other retailers and analytics experts have learned, however, the tools and services for accessing and using analytics data are becoming both more sophisticated and easier to use. “One of the challenges I had for years as a retailer was managing the massive amount of data about customers from web analytics, call centers, e-mail marketing, and our own segmentation of customers,” says Eric Tobias, a former co-owner of Batteries.com and now president of iGoDigital, a firm that helps retailers use customer data in marketing and merchandising. “It was difficult to bring all that information together and get a single view of a customer.”

To be sure, accessing and using multiple sources of customer data remains a significant challenge for many retailers. A recent study by Unica Software, a unit of IBM Corp. that provides online marketing technology and services, for example, found that 60% of marketers listed “measurement, analysis and learning” at the top of their I.T. wish lists; more than 60% said “turning data into action” was a big organizational issue. But today, Tobias and others say, new technology and more sophisticated outside services make it more possible for retailers to gather and use data from multiple data sources. With the right mix of technology and expertise, retailers of different types and sizes are finding they



TAMING ANALYTICS can get a better handle on multiple sources of customer data and put it to use to build customer relationships and sales.

Rosetta Stone lifts conversions One retailer taking advantage of updated analytics software is Rosetta Stone Inc., a publisher and retailer of electronic and interactive languagelearning programs. The retailer, which sells online and in physical stores, is using the Online Marketing Suite from Adobe Systems Inc. to better understand where its online customers come from, how they shop on its e-commerce site, and what kind of merchandising and marketing pitches they’re likely to respond to, says Shane Li, Rosetta Stone’s senior web analyst. Using the Online Marketing Suite, which makes use of the analytics technology that Adobe acquired in 2010 when it bought Omniture Inc., Rosetta Stone has produced an 8% to 9% lift in its online conversion rate, resulting in a 4% increase in average order value and a 13% rise in revenue per visitor, Li says. “We have tracking for each marketing channel, so we know where people came from, and we know which groups of visitors were recent demo takers versus which were purchasers,” Li says. That’s important, he adds, because Rosetta Stone can then respond with the marketing offers shown to be most effective with each customer segment. Rosetta Stone has learned, for example, that visitors to RosettaStone.com who click a product demo are far more responsive to e-mail offers than visitors that did not view the product demonstration. “Conversion rates are a lot better if we send the e-mail after they view a demo,” Li says. To build on that kind of customer activity, the company now places prominently on the lead page for each language an 18 Internet Retailer

invitation for visitors to enter their e-mail address so they can view an introductory video of its new Rosetta Stone Version 4 TOTALe computer-based language programs. Rosetta Stone also has found that it can improve conversion rates and sales by placing more videos as well as customer testimonials on other pages of its web site. And it’s gleaned some surprising insights about how its customers shop and respond to online content. The data shows, for example, that

David Zucker, chief marketing officer, Gilt Groupe Inc.: ‘Merchandising people who aren’t accustomed to looking at statistics all day have to first get comfortable with analytics.’

of-sale systems along with online data to get a singular, cross-channel look at customers to build more effective online content, says Tobias of iGoDigital, which compiles multichannel shopping data for hhgregg to support its e-commerce strategy. “Web site analytics alone wasn’t really providing the necessary insight to properly merchandise products on the web site,” he says. “So we worked with them to get a more singular view of customers across channels.” IGoDigital’s software uses a unique identifier for each tracked customer, usually an e-mail address the customer provides when making an online or offline purchase. By combining data on daily store sales with web browsing data, hhgregg learned, for example, how some customers purchased TVs or other items in stores, including the specific model and the price, after having researched similar products on hhgregg.com. Knowing which price points and model a customer finally purchased in the store, he adds, has enabled the retailer to sharpen its online merchandising to capture more sales online, Tobias says.

Gilt reaches out shoppers reviewing materials for one foreign language will often switch to another language program if presented with content about it, helping to reduce cart abandonment. “When shoppers search for a German program, then see an offer for French as well as German, they may switch to French,” Li says. Analytics data can be especially powerful when it comes from more than one sales channel, such as bricks-and-mortar stores and a retailer’s web site. Multichannel retailer hhgregg Inc., a chain of about 175 stores selling consumer electronics and household appliances across the southeastern U.S., is using customer data from its store point-


Gilt Groupe, the members-only, flash-sale retailer of designer fashions, has used analytics data to expand its market reach after it figured out it was missing the mark in terms of persuading women to buy men’s goods. “Women tend to buy stuff for men, but we were under-performing,” says Zucker, the chief marketing officer. To turn that around, Gilt worked with customer analytics data compiled by Mu Sigma, the retailer’s analytics service provider, to build predictive models of women shoppers most likely to respond to pitches for men’s products. Mu Sigma combined such data as demographic profiles of women known to purchase men’s products www.internetretailer.com

TAMING ANALYTICS with information about how women shop on Gilt.com. Mu Sigma then helped to identify segments of shoppers most likely to respond to particular promotions. Women within certain age and income ranges, and from particular areas of the United States, for example, might be more likely than other women to shop for gifts such as men’s cufflinks. Zucker adds that Gilt also knew from web site analytics data that many women shoppers do their impulse buying at noon—which turned out to be a good time to present them with offers for men’s products. When Gilt sends e-mail offers for men’s products to segments of female shoppers that it deems mostly likely to respond, the online retailer experiences a 10% to 25% increase in the rate of shoppers who respond to those offers and make a purchase, Zucker says.

Giacomazzi relies on constant and real-time updates of online shopping activity on her site that she can view through an analytics dashboard from Spring Metrics, a company that caters to small retailers. In addition to showing which Internet search terms visitors may have used to arrive at CastCoverz.com, the dashboard lets Giacomazzi drill down into the actual on-site browsing paths shoppers took, and whether those paths led to a sale. She can also see a visitor’s geographic location.

Small-retailer view While Gilt has developed in just a few years into a top-50 online retailer, with 2010 web sales of $425 million by Internet Retailer estimates, much smaller e-retailers also are finding ways to use analytics data effectively. CastCoverz, a small web-only retailer that sells decorative and waterproof covers for medical casts placed on broken arms and legs, has learned from its analytics applications that what it had thought of as a tiny niche is bigger than expected, and that consumers shop for these products in unanticipated ways. “When building this business I had expected it to be a lot of onetime sales, and that I wouldn’t have a lot of repeat customers—but I was wrong,” says Annette Giacomazzi, who launched CastCoverz.com after her daughter needed a cast for a broken bone. Analytics, she says, has enabled her to build customers’ interest in a variety of products and generate repeat orders, she says. www.internetretailer.com

Annette Giacomazzi, owner, CastCoverz: ‘It’s all about selling to customers when they’re ready to buy.’

The dashboard, which she pulls up on her computer screen daily, also continually updates the number of visitors to the site and sales conversion rates. “I can watch all this in real time,” Giacomazzi says. Spring Metrics provides its analytics software through JavaScript links to client sites and in three pricing tiers: A free version provides basic information; more sophisticated versions range from $29 to $99 per month, based on the level of analytics detail users can drill down into, according to marketing manager Ron Carson. Giacomazzi reads off details of a recent site visit: “From Stamford, Conn., on the site for 17 minutes, 18 seconds, viewed 10 pages,” she

says. “It shows how much time spent on each page, and how the visitor went to sections on Legs, Boots, and About Us, but not to Arms.” By combining that kind of specific visitor information with broader aggregated visitor data, including conversion rates and sales, she says, CastCoverz learns about consumer interest in product mixes, and demand from different regions of the country. By monitoring how many visitors click the About Us section, she learns how many visitors want to know more about the company as well as its products. The retailer also gathers customers’ e-mail addresses when they check out with Google Checkout, the only payment method offered on its site. That helps it track customers’ repeat activity. And it learns through social media and other communications with customers that many come back repeatedly to buy cast covers as gifts, such as when a friend or someone in their son’s or daughter’s local high school suffers a sports injury. By combining such information with Spring Metrics data on how visitors arrive at its site and shop for products, CastCoverz can more effectively promote product combinations on its site and through targeted marketing campaigns, Giacomazzi says. For example, it may promote packages of products likely to sell in certain regions and during particular seasons, such as decorative and waterproof leg-cast covers promoted in winter e-mails to customers in northern areas, a customer segment that orders leg cast covers more often than consumers who live in less icy climes. “It’s all about selling to customers when they’re ready to buy,” Giacomazzi says. That’s what analytics can help retailers do, if they’ve got the technology and expertise to bring their data to heel. 



The democratization of e-commerce BY BERNARDINE WU

W

hile there are still definite distinctions between e-commerce capabilities and technology that a large enterprise business such as Best Buy or Macy’s needs (and can afford) and what is practical for a small or medium-size merchant, a lot of today’s must-have functionality has become quite affordable for the smaller companies. Each year, the barriers to enter the e-commerce marketplace for vendors gets significantly lower and, therefore, so does the technology barrier to entry for retailers. There are more vendors with more applications that are easier to use, cheaper to implement and contain more functionality than even 18 months ago. Open source software has become increasingly popular for smaller retailers. And while there is a tendency to think that open source means “free,” that is not the case. Nor is open source going to be an end-to-end solution to technology challenges. But open source does provide retailers with comprehensive and cost-effective options. The challenge with open source is to be sure you either have the programming skills in-house or you choose a developer or systems integrator that can do the job. The prevalence of Software-asa-Service and “cloud,” or network, applications can lower or defray 20 Internet Retailer

Many options exist for retailers who want to “go big” by taking advantage of the capabilities of other storefronts, shopping channels or dropshippers. Amazon Marketplace, eBay Stores, Etsy, the Facebook Shopping Mall and Google Commerce are among the big players.

the expense of a good application. Not actually owning the software or hardware is now viewed as increasingly acceptable and less risky, from senior management’s perspective. It may even be viewed as the more desirable option. Online merchants today seldom need to develop, buy or host the software, especially since almost every e-commerce technology, including complex back-end systems, can now be obtained as SaaS. More and more, smaller retailers are looking for end-to-end e-commerce systems. They are viewing their business more holistically and often, more as multichannel


than previously. The more frontto-back functionality that an application can provide, the easier the integration and, usually, the more cost-effective. For example, e-commerce platforms with order management system capabilities are becoming standard requirements. In other cases, retailers are looking for vendors that offer technology, fulfillment and customer service in one.

The market drives innovation Since the number and variety of e-commerce and multichannel businesses is also expanding, more vendors are innovating and www.internetretailer.com

69

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Our numbers speak for themselves. Ai is committed to transactional intelligence. That means planning, designing and developing ecommerce solutions that deliver big results. Visit us online to learn more: www.why.ai

Alexander Interactive | 149 Fifth Avenue, 2nd Floor | New York, NY 10010 [email protected] | www.why.ai | 877.629.6752

THE DEMOCRATIZATION OF E-COMMERCE handling the many special needs of e-commerce. One could always sell anything online, of course. But now, more vendors have tools for retailers of specialty verticals such as subscriptions and continuity programs, sharing, and others. E-commerce’s rapid growth and increasing importance to the bottom line are making it cost-effective for vendors to include more and more features and functionality in their “out of the box” applications, making these applications available to smaller retailers within their price range. As the needs of the big players become

the norm, they become standards for smaller merchants, and that demand allows for vendors to invest in turning those features into commodities. Many affordable applications now contain the tools a small or medium-size retailer needs, right out of the box–such as search engine optimization capabilities, advanced search, guided navigation and rich imaging. Also available is functionality that includes more robust merchandising, promotions, and basic personalization, account management, order management and improved reporting.

10 ways to be a successful smaller merchant Don’t put all your eggs in one employee’s basket. You can’t afford to have your hardwon business collapse if your webmaster gets hit by a bus. Cross-train, communicate, define your standard operating procedures—and have a Plan B in case Plan A fizzles. Know your competition. Don’t necessarily compare yourself against Target or Saks. Find the other smaller merchants that would appeal to your customer. Define your voice. Having a voice is an smaller merchant advantage. Don’t let it go to waste. Look at Woot or ThinkGeek. They aren’t small and independent anymore, but their personalities shine throughout their site. They take a conversational tone in product descriptions, FAQs and e-mails. This can help create a loyal following. Find your niche. You can’t be all things to all customers. If you’re selling T-shirts, “curate” your products to reflect your image. If you’re selling home goods, sell the ones that map to your customer base. Turn “small” into an advantage. Take advantage of accessible technology; react quickly to changes in the marketplace. Focus on your business needs before your technology. While very important in achieving your goals, don’t put the technology cart before the business horse until you know what you need. “Best in class” might be more than you need. Be realistic when assessing your needs and your limitations, and find an application that fits where you are now and where you want to be over the next few years. Tempting as it may seem, don’t necessarily go for a Cadillac application when a Ford will do the trick. KISS. Keep it simple. Don’t over-design or over-engineer. Prepare for reasonable contingencies but don’t try to prepare for everything. Complicated systems are hard to implement and hard to maintain. Things change at the speed of light. A 10-year plan will be useless in three years, unless the plan for year two is: reassess the 10-year plan. Plan your multichannel needs for three years out. Then revisit. Multichannel success requires people, not just technology. Technology is a necessary tool but it is only as good as the people using it. Be sure that you are continuously evaluating, developing and enhancing your team. 22 Internet Retailer


Even better, retailers are taking advantage of out-of-the-box integrations with popular third-party vendors from marketplaces such as Amazon and eBay to social sites like Facebook to tools such as analytics and ratings and reviews.

Exploring other alternatives Many options exist for retailers who want to “go big” by taking advantage of the capabilities of other storefronts, shopping channels or dropshippers. Amazon and eBay have always been available as partners for smaller merchants. If auction sites are losing their popularity, there are more online shopping malls for retailers of all types and sizes. Etsy.com, for example, is a relatively new but well-known site for producers of handmade products, and Facebook and Google are burgeoning shopping portals. The difference in the costs of doing it yourself vs. outsourcing is significant and yet another equalizer for small to mid-size merchants. Many retailers now work with dropshippers, rather than purchasing inventory and fulfilling orders themselves. This gives them more product options and requires less of an investment, in part because there are no warehousing costs or pick, pack and ship staff needed. Of course, the downside is you lose control. Finding the right partner is imperative. Having an international presence is more accessible to smaller merchants now. Before, they were limited to using the postal service. Now, as shipping internationally becomes more common, there are vendors that enable retailers to ship without having to know and deal with all the rules of international shipping, or deal with internal technical integrations. Today, there is a good deal of competitive intelligence that was www.internetretailer.com

THE DEMOCRATIZATION OF E-COMMERCE previously only available to the big players who could afford to pay for it. There is a wealth—or maybe a deluge—of information available to anyone who bothers to look for it, and a lot of it is free. Whitepapers, webinars, articles on the Internet, along with tradeshows and conferences, all provide the data and knowledge to everyone, regardless of the size of their company. There are several web sites that provide information about companies, such as Hoovers and Dun & Bradstreet, some of it free, some of it relatively inexpensive. Government web sites, such as the U.S. Securities and Exchange Commission’s repository of public company filings at SEC.gov/edgar, can be a treasuretrove of data. E-commerce marketplace data-gathering companies such as Hitwise, comScore and Google Trends can provide insightful information, enabling merchants to compare themselves against companies in their vertical and those that are of comparable size. The key to real success is translating all that data into actions that match your business strategy.

Challenges for the smaller merchants So, while new, cheaper technologies are providing advantages to the smaller merchants that didn’t exist previously, there are still challenges. The sophistication of online shoppers results in their expectation of the same quality user experience, regardless on the size of the merchant. After all, the beauty and the curse of the web is that a small business can appear to be a big one. Therefore, the customer will not accept a sub-par shopping experience, from the usability and design of the site to the ease and reliability of delivery. Smaller retailers understand the importance of customer acquisition and spend a lot of money on search www.internetretailer.com

engine marketing. They understand how to buy keywords on Google and do so with abandon. SEO is more of a challenge, which requires the comprehensive and ongoing effort to embed keywords into all aspects of the web site. Some of this is a technology issue, some of it is having the right people (and right number of them) to do the work, analyze the results, test and repeat. Also, smaller merchants tend not to focus on customer retention and increasing the average order value.

Bernardine Wu is CEO of FitForCommerce, an e-commerce consulting and research company.

They worry more about getting the first customer and compete on price for that customer and don’t focus on creating loyal customers. Often, they don’t maximize their use of e-mail marketing, which is a very costeffective tool with high ROI. Improving loyalty can be laborintensive and smaller merchants often don’t have people with the bandwidth or perhaps skills for this. More effective merchandising, appropriate upsells and cross-sells, promotional strategies, database segmentation, the right e-mail marketing, analysis of demographics, and how to market to them all require honed skills. Smaller merchants often have employees

who wear many hats, because they have smaller budgets. Unfortunately, this sometimes leads to people who are jacks of all trades but masters of none. Basic skills can take a merchant part of the way down the road to success but more expertise is needed to take reach the destination. Customer service is a critical function that is hard to do well. It’s costly and most smaller merchants can’t afford the comprehensive, high-quality customer service that a larger competitor can. For example, Bed Bath and Beyond will send a return authorization with every order; Newegg will do so for selected orders (those with high return rates); most smaller retailers cannot afford to do either. Sometimes, the desire to squeeze every dollar out of a sale (and to give the minimum amount back) results in unfortunate policies that smaller merchants could avoid, including charging a restocking fee and forcing customers to go to the manufacturer with a return after 15 days. These can hurt customer retention. Performing customer service inhouse provides the opportunity to have a more personalized service, to keep a store’s personality, and to better resolve any issues based of staff expertise. Also, it is a great opportunity to up-sell. But handling returns makes it more difficult, logistically. Live chat is becoming increasingly popular with smaller merchants but most of the bigger retailers seem to shy away from it. Perhaps they have invested so much in an effective customer service function that they don’t feel live chat is a worthwhile or necessary tool. Live chat is a helpful tool, but can be expensive if deployed across the whole site and can be annoying to shoppers if it is too intrusive. Create appropriate rules that will initiate chat if a customer is abandoning their cart or they are stuck in



The democratization of e-commerce checkout beyond a certain number of minutes. And give the customer the option to initiate chat at any time. Insight into inventory is another challenge for most smaller merchants. Their real-time knowledge of their inventory can range from non-existent to not optimal. The smaller the business, the harder it is to have current information on inventory, and often it is a manual process. This is not only an ordering problem but it almost always becomes a customer service problem. Often, the main problem is lack of communication between the front end and the back end.

Technology, security and legality Smaller merchants also tend not to pay enough attention to their current technology–whether homegrown or purchased. By not keeping up with technology developments and upgrades, merchants’ systems quickly achieve “legacy” status, leading to bigger technology investments in the future in order to compete with their peers. A common failure for smaller merchants is scalability. While their technology can handle their business most of the year without incident, any sudden spike (Christmas, the “Oprah effect”) can render their system inoperable and often unable to quickly recover. Another danger of using dated technology is not being up to date with security. Unfortunately, hackers and viruses are up to date, so it’s imperative that small online merchants provide the same quality of security as any big company. While big companies have certainly had their own security problems, they understand that it is their responsibility to address security. Sometimes, smaller merchant businesses do not focus on it as much as they should. Often, security tools are included 24 Internet Retailer

in provider applications but smaller merchants need to make it a priority and be sure to build it into their inhouse-developed technologies. Another potentially daunting aspect of e-commerce for a smaller merchant is the increasingly complex legal environment of doing business on the web. Different states (not to mention different countries)

For example, it’s quick and easy to leverage social media. Sometimes, smaller merchants can do this better than large companies because they are not so restricted in determining their voice. There is no corporate image to contend with, no large committee of stakeholders to approve every action and no legal department to sign off. The CEO can just decide and do.

By their nature smaller and more nimble merchants can react more quickly to new trends in the e-commerce world. have different laws, raising such questions as: Where to collect sales tax? What is PCI-compliance? How to handle customs issues? These are issues for any e-commerce business– the rules apply equally to the under $1 million business as they do to the $1 billion merchant. In some ways, it is even tougher for the smaller merchants because they don’t have legal and tax departments dedicated to figuring all this out to their best advantage.

The advantages of being small Given the availability of stateof-the-art technology, it does not take that much for someone with ambition and an idea to create a viable e-commerce business. Many providers have tools that enable small retailers to get an e-commerce site up in days, making it hard for shoppers to tell if a merchant is a mom-and-pop business or a bigger player. By their nature smaller and more nimble merchants can react more quickly to new trends in the e-commerce world.


Smaller merchants also can get mobile quickly. From mobile marketing to a mobile app to a mobile web site, there are quick and relatively inexpensive options for getting in the game and competing with the big stores. There also is strength in numbers and retailers can join forces with other smaller companies. There are sites like Etsy that create a common marketplace for companies with niche products. And there are affiliate marketing programs that can help you expand your reach— for a fee. Other marketplaces for getting products to the consumers include Amazon and Buy.com. Given all these options, the temptation might be for an smaller merchant to overestimate the opportunity and the revenue potential of e-commerce growth, and to underestimate the amount of preparation, work and money required. It is important for you to understand what your strategy is, define your objectives, determine your requirements and create your plan. Then execute. l www.internetretailer.com

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Reduce load time to strengthen your brand and increase conversions BY PAUL COOK

I

f there’s one thing you should know by now about your customers, it’s that they are impatient. And in recent years, as Internet connections have gotten faster, and more online activities compete for their time and attention, their expectations for a smooth and speedy experience on your web site have grown. Yet to compete for their mindshare and loyalty–and their dollars– you’ve taken steps to make your web

a “tag,” or tracking code, that gets placed on your site so you can better track visitors’ activities, measure the performance of your campaigns, and glean valuable data to help improve your target-marketing efforts. But all of this comes at a price– it slows down your web site. And that can have serious implications. Even a one-second delay in page load speed will result in increased site abandonment and a 7% loss in conversions, according to a 2008

Also, when your site suffers latency, or page-loading delays, due to the number of marketing campaign tags, it can cause friction with your information technology department, which is often charged with improving your site’s performance. They point the finger at you for causing all the slow-downs, and you get frustrated by their inability to make improvements. Maybe they’ve even gone so far as to set limits on what campaigns you can

A one-second delay in page load speed will result in increased site abandonment and a 7% loss in conversions. 40% of visitors abandon a site if it takes more than three seconds for its pages to load. 80% of retailers surveyed admitted they are concerned or very concerned about page load times, yet only 14% feel they have optimized their site speed. 25% of respondents said they have not taken any steps to improve site speed, while the majority have taken some steps but feel they could do more.

site flashy and eye-catching, and full of rich content to give them as much information as possible about their potential purchases. You’ve probably also implemented a number of online campaigns to increase awareness of your brand and deliver a more personalized experience. And with each of those campaigns comes 26 Internet Retailer

study by Aberdeen Group. Another study, by KISSMetrics, estimates that 40% of visitors abandon a site if it takes more than three seconds for its pages to load. Furthermore, Google factors web site speed into its ranking algorithm, so a slow-loading site will suffer lower ranking in web searches.


launch (and therefore what tags can be put on your site), and that just adds to the problem. In a survey we conducted earlier this year, 80% of respondents admitted they are concerned or very concerned about page load times, yet only 14% feel they have optimized their site speed; and www.internetretailer.com

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2012

EDITION

Complete

Profiles, Products and Pricing of 1,200 Solutions Providers for Building, Managing and Marketing Retail Web Businesses

2012

EDITION


Profiles, Products and Pricing of 1,200 Solutions Providers for Building, Managing and Marketing Retail Web Businesses

Marketing • Shopping Portals/Comparison Sites • Site Search Solutions • Social Media/Marketing • Supply Chain Solutions • Web Analytics • Web Hosting • Web Site Design • Web Site Performance Monitoring • Web Site Services • Affiliate Marketing • Consulting/Research • Content Management • Customer Service • Data Systems • Delivery Services • E-Commerce Systems • E-Mail Marketing • Fulfillment Services • Mobile Commerce • Online

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REDUCE LOAD TIME 25% of respondents said they have not taken any steps to improve site speed, while the majority have taken some steps but feel they could do more. The reasons most site owners and marketers haven’t taken adequate measures may include a deficit of time and resources, and budget constraints that prevent them from purchasing tools and technologies. A general lack of understanding about what corrective measures to take is also a contributor. If the scenario above sounds at all familiar, then keep reading. This article is intended to shed some light on how to address latency, by

offering advice on how best to measure site performance and providing some practical steps you can take to improve the speed of your site.

Where to look for performance issues In order to accurately measure page load speed–and determine the right “fix”–there are a variety of factors to consider: Server-side vs. client-side performance. You can address the server side by adding more servers or using acceleration technologies, but you don’t have a lot of control over client-side issues. For example,

OUTCOMES RESULTING FROM SLOW-LOADING SITES Reduced conversions

51%

Visitor abandonment

46%

Perceived negative brand experience

47%

Reduced repeat visits

49%

Switching to competitive sites

40%

Other mentions: negative impact on search engine optimization

KEY STEPS TO IMPROVED SITE PERFORMANCE: Optimize page code

63%

Improve performance monitoring

56%

Reduce page weight

55%

Reduce or remove third-party tags

35%

Add more web servers/locations

22%

Implement site acceleration technologies

22%

Unsure or “other”

12% Source: TagMan, 2011



do pages load differently on different browsers, or different devices? If so, you can work with your web designer to overcome some of those problems. How about different connection speeds? Does a significant portion of your customers live in areas where high-speed broadband connectivity is still limited? If so you might want to tailor your site to them–unless they represent only a small portion of your customer base. Where your visitors are. Are your visitors in your backyard, or across the country? Or even overseas? You should use testing services that will show site performance for various access nodes and paths, so you can tell if your site performs well for local traffic but is quite a bit slower for traffic coming from other, far-off places. This might indicate that you need to have platform servers in other locations to accommodate those visitors. Peak and off-peak traffic times. What are the variations in traffic load that your site can accommodate, and when are you more likely to see peak traffic numbers? If you can pinpoint certain times of day, or even specific dates when traffic volumes spike, you can enact temporary adjustments to improve performance during those times– while keeping your site intact during other, less busy periods. Look beyond the home page. Different features and functionalities will load on different pages of your site, so don’t assume that the way your home page loads is a good representation of your whole site. You need to evaluate different pages separately, and consider any applications that might be slowing particular pages down, such as user reviews on product pages or too many images on search results pages. Evaluate whether tags are slowing down your site. You can determine if third-party tags, used by external www.internetretailer.com

REDUCE LOAD TIME data-tracking providers, are slowing down your site by simply switching them off. This is not recommended as a permanent fix because of the loss of tracking data, but it can show you if tags are contributing to site latency. For example, one of our clients’ thirdparty tags were affected by Hurricane Irene this past summer, and they saw their web site speed up considerably when they were forced to turn the tags off. There are providers that can evaluate the amount of time tags take to load; and tools that simulate a slow-loading tag, which will give you an idea of the potential drag on your site’s performance. As you’re evaluating the areas outlined above, it’s important to remember that you should never look solely at performance averages–a mistake people often make. If you only consider average performance you may have a false perception that your site performs just fine, and you can miss out on determining the real problems. As an example from work conducted by web analytics consultancy Semphonic, a look at Site A’s page transmission speeds shows that the average was 1,021 Kbps— kilobits per second—which isn’t too bad compared to its competitor sites, which ranged from 880 Kbps to 2,810 Kbps. Yet a closer look at Site A’s site statistics shows that the maximum transmission speed was 1,642, and the minimum was 31 Kbps. This is a pretty big variation–and the worst-case scenario is quite a bit slower than the average. So look at the full picture, not just the average.

Measuring latency: Four steps to acceleration So, given all that’s been discussed above, how can you go about speeding up your site beyond some of the simple tweaks you might already have made? There’s no simple, black and white answer–the most www.internetretailer.com

important thing to remember is that you need to balance the user experience, and all the features and applications you’re using to enhance usability, with site performance. How to strike that balance will differ for every retail site. There are ways to improve performance without sacrificing the experience, but it’s important to first look at the trade-offs people are currently making between functionality and the negative impacts of slow page loads. In our recent

Paul Cook is CEO of TagMan, a provider of tag management services.

survey, respondents listed the most undesired outcomes resulting from slow-loading sites, led by reduced conversions, visitor abandonment and perceived negative brand experience (see chart). Respondents also identified the key steps they’ve taken to improve site performance, including optimizing page code, improving performance monitoring and reducing page weight. There are many ways marketers currently address page load speed, all of which are effective, except the idea of reducing or removing thirdparty tags–a common misperception. While nearly three-quarters (71%) of respondents said they’re

aware that optimization of thirdparty marketing pixels/tags can hasten page load times, more than one-third addressed the impact of tags by reducing or removing them altogether–which means that all that valuable tracking data has gone out the window. When tags are removed, marketers have no idea how well their campaigns are performing and what contribution they’re making to an actual purchase. Before you jump the gun and remove all the third-party tags from your site, strip your product pages of compelling images or add a bunch of servers where they may not be needed, consider the following five options, which might give you the performance boost you need now. 1. Optimize page code. This was the number one response people gave on our survey for how they’re addressing latency. Optimizing page code, or shrinking the Javascript, involves merging the separate sets of instructions that tell the page what to do. It stands to reason that downloading lots of small scripts takes longer than downloading one large script. Marketing professionals might have some trepidation, given that this is in the domain of the I.T. team. But quick fixes can be done, even by those with limited programming knowledge. All that needs to be done is to open the Javascript files and copy and paste them all into one file. If this sounds a bit daunting, there are a number of online resources that provide an easy guide to merging files dynamically, such as Smarty.net. 2. Address site functionality. Site performance will vary from page to page, depending on what applications and functionalities you have–such as site search, shopping cart, check-out, live chat, etc. This can be particularly true if you rely on hosted solutions. For example,



Reduce load time if your site search pages load slowly and you use a hosted provider, you can ask them what options they have for improving their speed, or consider switching to a different provider. Or, as was the case with one company, perhaps the additions to your installed internal search database grew by volumes over recent years, to a point that it dramatically limited performance–in which case, a clean-up of the database would likely speed up performance. 3. Reduce the weight of social media apps. Social media plug-ins, while increasingly popular for their potential viral impact, have recently been identified as a contributor to site latency. For example, in a study we did in conjunction with Catchpoint, we determined by looking at a number of sites that Facebook’s ‘Like’ plug-in stalls page load time by approximately 0.2 seconds–which might not sound like much, but when it’s combined with other plug-ins (like Twitter, Google +1, etc.) and third-party tags it can drag down performance. Google has taken proactive measures to improve the speed of its +1 plug-in, but again, when it’s combined with other plug-ins the impact can still be significant. 4. Optimize third-party tags. Every online marketing application or campaign includes a tiny piece of tracking code–or “tag”–that sits on your site. There are tags for display ads, paid search, SEO, retargeting, e-mail marketing, affiliates, site analytics and more. Each individual tag can take up to one quarter of a second to load. Our research shows that the average e-commerce web site has more than 20 different tags, many on the same page. Most e-commerce sites incorporate five to seven tags per page. As marketers invest more in online marketing, their growing 30 Internet Retailer

need to accurately track performance has increased the proliferation of tags, which has contributed greatly to latency in site performance. As previously mentioned, many marketers address this problem by significantly reducing, or even removing altogether, the tags on their site. One major U.S. retailer removed all its tags during the holiday season and reported a sales gain of 15% just because their pages

relevant to particular visitors are loaded, rather than loading them all every single time. Finally, you should make sure any old tags that are no longer in use are removed from your site. Often, tags get put on a site and are then forgotten, and the accumulation of them can drag down performance. 5. Start at the top. When it comes to how your pages should load, always work your way from

loaded faster. However, the downside to removing the tags was that the retailer gave up the ability to track their customers’ marketing activities, which resulted in an incalculable loss of customer data. That’s a very difficult trade-off, and one most marketers don’t want to make. A better approach to third-party tags is to optimize them–something you can achieve through use of more sophisticated tag management systems (which put all tags in one container, so they’re more easily implemented and managed). There are several ways to optimize your tags. For example, you can configure your tag management system to perform parallel tag loading, which loads all tags in parallel rather than in sequential order, where slower loading tags can hold up the rest, thus reducing the total time necessary for the page to complete. You can also set limits so that any tags exceeding a certain amount of time to load can be timed out, and set your system so that only tags

the top down, loading items above the fold first. Taking this approach with all the properties on your site– including images, content and even tags–demonstrates to your visitors that you value their time and enables them to get started with their shopping experience right away, rather than waiting for items to load that they’re not even readily able to see. When you take a comprehensive view of your site’s performance and how it’s measured, you can easily find areas for improvement without having to take drastic measures that compromise usability and campaign tracking. Whatever you do, be sure to test your site’s performance regularly so you’re better able to determine when problems arise, and how to address them. Doing so will ensure that you deliver the smooth, streamlined experience your customers expect, and will help strengthen your brand reputation, improve search engine rankings, reduce site abandonment and lead to more purchases. l

When you take a comprehensive view of your site’s performance you can easily find areas for improvement without having to take drastic measures.



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2012 Complete Guide to E-Commerce Technology

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es • Site Search Solutions • Social Media/Marketing • Supply Chain Solutions • Web Analytics • Web Hosting • Web Site Design • Web Site Performan

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mparison Sites • Site Search Solutions • Social Media/Marketing • Supply Chain Solutions • Web Analytics • Web Hosting • Web Site Design • W

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Payments Processing • PersonalizationAffi • Search Marketing Site Search Solutions • Social Med liate Engine Marketing . . . . •. Shopping . . . . . . . Portals/Comparison . . . . . . . . . . . . . .Sites . . . •32 arketing • Supply Chain Solutions • WebConsulting/Research Analytics • Web Hosting • Web • Web Site Services • Affili . . Site . . . Design . . . . . •. Web . . . Site . . . Performance . . . . . . . . .Monitoring 36 Content Management . . . . . .• .Data . . . .Systems . . . . . •. Delivery . . . . . . .Services . 50 • E-Commerce Systems • E-M arketing • Consulting/Research • Content Management • Customer. Service Customer Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69 • Personalization • Search Engi arketing • Fulfillment Services • Mobile Commerce • Online Video • Order Management • Payments Processing Data Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84 arketing • Shopping Portals/Comparison Sites • Site Search Solutions • Social Media/Marketing • Supply Chain Solutions • Web Analytics • W Delivery Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93 osting • Web Site Design • Web Site Performance Monitoring • Web Site. Services • Content Manageme E-Commerce Systems . . . . . .•.Affi . . liate . . . .Marketing . . . . . . . •. Consulting/Research . . 102 Customer Service • Data Systems • Delivery Services • E-Commerce E-Mail Marketing . . . . Systems . . . . . .• E-Mail . . . . . .Marketing . . . . . . . .• Fulfi . . . .llment . 132Services • Mobile Commerce • Onli Fulfillment Services . . .• .Search . . . . Engine . . . . . .Marketing . . . . . . . •. Shopping . . . . . 157 deo • Order Management • Payments Processing • Personalization Portals/Comparison Sites • Site Sear Mobile Commerce . . .Analytics . . . . . . •. Web . . . Hosting . . . . . .•.Web . . .Site . . .Design . . 305• Web Site Performance Monitorin lutions • Social Media/Marketing • Supply Chain Solutions • Web Online Video . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 175 b Site Services • Affiliate Marketing • Consulting/Research • Content Management • Customer Service • Data Systems • Delivery Service Order Management . . . . . . . . . . . . . . . . . . . . . . . . . . . 178 Commerce Systems • E-Mail Marketing • Fulfillment Services • Mobile Management • Payments Processin Payments Processing . . . . Commerce . . . . . . . .• .Online . . . . .Video . . . .•.Order . . 185 rsonalization • Search Engine Marketing • Shopping Portals/Comparison Personalization . . . . . . . . . . .Sites . . . •. Site . . . Search . . . . .Solutions . . . . . . •. Social 209 Media/Marketing • Supply Cha Marketing . . . . . .Monitoring . . . . . . . .•.Web . . .Site . . .Services . 218 • Affiliate Marketing • Consultin lutions • Web Analytics • Web Hosting •Search Web Site Engine Design • Web Site Performance Shopping . .•.E-Commerce . . . . . . . . . Systems . 244 • E-Mail Marketing • Fulfillme search • Content Management • Customer Service •Portals/Comparison Data Systems • Delivery Sites Services Site Search . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 250 rvices • Mobile Commerce • Online Video • Order Management • Payments Processing • Personalization • Search Engine Marketing • Shoppi Social Media/Marketing . . . . . . . . . . . . . . . . . . . . . . . 254 rtals/Comparison Sites • Site Search Solutions • Social Media/Marketing • Supply Chain Solutions • Web Analytics • Web Hosting • Web Site Desi Supply Chain . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 258 Web Site Performance Monitoring • WebWeb Site Services • Affiliate Management • Customer Service • Da Analytics . . . Marketing . . . . . . . .• .Consulting/Research . . . . . . . . . . . . . .• .Content . . . . 274

stems • Delivery Services • E-CommerceWeb Systems • E-Mail Hosting . . Marketing . . . . . . . .• Fulfi . . . .llment . . . . Services . . . . . .•.Mobile . . . . .Commerce . . . 282 • Online Video • Order Manageme Web Site Design . . . . . . . . . . . . . . . . . . . . . . . . . . . . 286 Payments Processing • Personalization • Search Engine Marketing • Shopping Portals/Comparison.Sites • Site Search Solutions • Social Med Web Site Performance . . . . . . . . . . . . . . . . . . . . . . . . 298 arketing • Supply Chain Solutions • Web Analytics • Web Hosting • Web Site Design • Web Site Performance Monitoring • Web Site Services • Affili

arketing • Consulting/Research • Content Management • Customer Service • Data Systems • Delivery Services • Internet E-Commerce Systems www.internetretailer.com Complete Guide to E-Commerce Technology Retailer 31 • E-M


AFFILIATE MARKETING

A

AffiliateTraction Entry Level/Typical Pricing: Monthly fee plus percentage of affiliate channel revenue driven by agency Representative Clients: Forever21, ModCloth, SKECHERS, Ultra Diamonds, West Marine, SOCCER.com, Spencer Gifts

2125 Delaware Ave., Suite E Santa Cruz, CA 95060 831-464-1441 AffiliateTraction.com Established: 1999 Product Information Products/Services: Affiliate marketing and other services

Management Greg Shepard, CEO Marty Bickford, Managing Director, US Operations

A

AvantLink.com 1200 Iron Horse Drive Park City, UT 84060 435-608-0294 AvantLink.com Established: 2005

Representative Clients: 800-Ski-Shop.com, Alli Sports, Altrec.com, AppOutdoors.com, Backcountry.com, Berg’s Ski and Snowboard Shop, ModCloth, MyCleaningProducts.com, StCroixShop.com, SportsMemorabilia.com

Product Information Products/Services: Affiliate marketing network Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing

Management Scott Kalbach, Founder/CEO Gary Marcoccia, Founder/CMO Paul Kalbach, Founder/VP, Sales

Commission Junction 530 E. Montecito St. Santa Barbara, CA 93103 877-617-1100 CJ.com Established: 1998 Product Information Products/Services: Affiliate, media and tracking services Entry Level/Typical Pricing: Pricing based on performance; pricing for network access includes

setup fee plus per-transaction fee based on 30% of publisher commissions Representative Clients: Amazon.com, Apple, Best Buy, Dell, Gap Direct, The Home Depot, HP Home & Home Office Store, HSN, Liberty Media, Musician’s Friend, Newegg, Overstock.com., Redcats USA, Sears Holdings, SonyStyle.com Management Kerri Pollard, GM Dave Osman, SVP, Operations Kim Riedell, VP, Client Development, East

Direct Agents Digital Marketing Entry Level/Typical Pricing: Performance-based payment plans including CPA/CPL/CPM/CPC Representative Clients: bloomspot, LendingTree, Samsung, ServiceMaster Brands

740 Broadway, Suite 701 New York, NY 10003 212-925-6558 DirectAgents.com Established: 2003 Product Information Products/Services: Affiliate marketing, prospect e-mail marketing, lead generation, search marketing, targeted display, Facebook advertising, strategy and creative


ffiliate Traction has created affiliate marketing programs for more than 10 years. As an agency of record, the company can negotiate significant discounts from multiple advertising channels. Affiliate Traction’s program managers develop campaigns, creative materials and relationships with publishers and networks. Real-time updates help web retailers’ programs become viral through social media. The company attracts and engages affiliates through newsletter communications.

Management Dinesh Boaz, Managing Director Josh Boaz, Managing Director Lyle Srebnick, SVP, Sales


vantLink.com is an affiliate marketing network, offering two service levels and several one-time products for qualified merchants. The company accepts web retailers with a functioning web store with good conversion rates, a technically sound platform and a dedicated program manager. AvantLink.com does business with established merchants that offer niche products and popular brand-name items, select new merchants and web retailers that provide resources to grow and maintain affiliate programs.

C

ommission Junction, a ValueClick company, builds and supports relationships between advertisers and publishers. Operating one of the world’s largest affiliate networks, Commission Junction provides affiliate services, including network access, relationship management, program management, pay-per-call, product catalog, creative services and agency services, as well as tracking and media services. The company partners with agencies to develop and manage performance marketing programs for their clients.

D

irect Agents is a performance-based interactive advertising agency, providing brand advertisers with customized online advertising campaigns, which it helps clients develop, implement and maintain on its network of more than 10,000 affiliates. Affiliate marketing services include outsourced program management, lead generation, prospect e-mail, search engine marketing, Facebook advertising, targeted display and creative services. Pricing options are performance-based. www.internetretailer.com

AFFILIATE MARKETING Direct Response Technologies 730 Holiday Drive Pittsburgh, PA 15220 412-921-6881 DirectTrack.com Established: 1994 Product Information Products/Services: DirectTrack

Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: AIG, Fox Mobile, Intuit, Legalzoom, Publishers Clearing House Management Joel Ronning, CEO Jim Wehmann, SVP, Global Marketing, Digital River Christopher Rence, CIO, Digital River

Product Information Products/Services: Epic Marketplace Premium, EpicSocial and Epic Direct Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing

Representative Clients: AT&T, Chili’s, Coca-Cola, Dell, Disney, eHarmony, FTD, General Motors, H&R Block, Jenny Craig, Six Flags, Universal Orlando Management Don Mathis, President/CEO Michael Sprouse, CMO Richard Okin, CIO

Product Information Products/Services: Search and affiliate marketing services Entry Level/Typical Pricing: Platform Account: $1,500 initial deposit; monthly fee is 20% of commission earned by existing Inuvo publishers, or

10% earned by other publishers; minimum monthly fee of $250; other options available Representative Clients: B&H Photo-Video-Pro Audio, Intuit, Langham Hotels, March of Dimes, MGM Grand, Microsoft Affiliate Network, StubHub, TicketsNow Management Richard K. Howe, President/CEO Trey Barrett, SVP, Corporate Strategy & Business Development Craig A. G. Dillon, CTO

Product Information Products/Services: Online marketing services for affiliate marketing, lead generation and search marketing (PPC) Entry Level/Typical Pricing: Affiliate marketing services are typically a percentage of sale plus


nuvo is a provider of performance-based advertising and technology applications. The Inuvo platform uses behavioral targeting technology to analyze and predict fraud, rate individual publisher and advertiser traffic quality, and provide targeted offer recommendations to its users. The site offers an e-book to help clients new to affiliate marketing learn the basics. Topics include important affiliate marketing terms, key steps to a successful launch and how to communicate with affiliates.

L

LinkShare 215 Park Ave. South, 9th Floor New York, NY 10003 646-943-8200 LinkShare.com Established: 1996

pic Advertising and Connexus Corp. merged in 2010 to form Epic Media Group, a digital marketing partner to brands and agencies. Its Epic Marketplace network enables brands and advertisers to leverage social media, mobile advertising, premium display targeting, video and rich media. In 2011, Epic Marketplace migrated to a new cross-channel ad serving platform that seamlessly integrates all Epic Marketplace’s distribution channels. The platform has an enhanced attribution analytics engine.

I

Inuvo 15550 Lightwave Drive, Suite 300 Clearwater, FL 33760 727-324-0046 Inuvo.com Established: 2004

irect Response is the provider of the DirectTrack affiliate marketing and affiliate software tracking platform. Its tracking methodologies feature post-back tracking, or cookie-less, server-to-server tracking for situations where typical cookies are not available, such as the European Union. It also feature thirdparty server-to-server tracking that allows affiliates and publishers to piggyback and add their pixels to a campaign using the affiliate interface.

E

Epic Media Group 512 Seventh Ave., 12th Floor New York, NY 10018 212-308-8509 EpicAdvertising.com Established: 2000

D

a monthly fee ($500 minimum); no monthly fees for lead generation, a flat fee for qualified leads; search marketing services are a percentage of spend Representative Clients: 1-800-Flowers.com, American Express, Avon Products, J.C. Penney, Macy’s Management Yasuhisa “Yaz” Iida, Co-President Scott Allan, VP, Marketing Rohinee Mohindroo, SVP, Technology Operations

inkShare is a provider of performancebased marketing services. Clients can tailor LinkShare’s products to their needs using LinkShare Complete to let the company manage their entire affiliate marketing channel or LinkShare Exchange to use the company’s technology to manage their own program. LinkShare Exchange Managed Services enables clients to choose specific services and LinkShare Exchange Growth Services offers ongoing recruitment and optimization support.



AFFILIATE MARKETING

M

MediaTrust Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: AT&T, AcademixDirect, Norvax

404 Park Ave. South, 2nd Floor New York, NY 10016 310-322-5600 MediaTrust.com Established: 2004

Management Peter Bordes, CEO Keith Cohn, President Art Welch, CIO/CTO

Product Information Products/Services: CPC Bid Exchange for performance marketing

M

MGECOM 2425 Kildaire Farm Road, Suite 102 Cary, NC 27518 866-494-7183 MGEcom.com Established: 2006

Entry Level/Typical Pricing: Starting at $4,500/mo.; varies by program complexity Representative Clients: 1SaleADay, Beauty Choice, Brooks Running, Heels.com, JellyBelly.com, Motorycle Super Store

Product Information Products/Services: Outsourced affiliate marketing program management

Management Matt Enders, CEO Jeff Cress, VP, Business Development & Marketing

115 W. 30th St., Suite 900 New York, NY 10001 212-981-2700 NetX.com Established: 2001

Entry Level/Typical Pricing: $5,000-$10,000/mo. plus performance commissions Representative Clients: Audible.com, Dick’s Sporting Goods, Hot Topic, Red Roof Inn, Total Gym

Product Information Products/Services: Affiliate and search marketing services

Management Peter Figueredo, CEO/Co-Founder Chris Kramer, Co-Founder David Herscott, Managing Partner


etX is an online performance-based direct marketing agency that builds custom partnership networks for web retailing clients. The 2010 Affiliate Benchmarks study for advertisers—the third such study conducted by its research division—discusses affiliates’ experiences with different types of ad performance, site visitor demographics, technology and communication preferences, reasons for joining an affiliate program, experiences with emerging technology and other issues.

P

Pepperjam

Product Information Products/Services: Affiliate marketing and other services including PPC management, SEO, web design, creative design, mobile marketing and online media buying

GECOM is an affiliate agency for outsourced affiliate marketing management and affiliate marketing program services. The agency takes a customized, comprehensive approach to each program it manages. Full outsourced management services include recruitment, activation, optimization, reporting, communication, strategy, design and launch or re-launch, brand name protection, terms and conditions development, program rules enforcement, conflict resolution and relationship building.

N

NetX

The Innovation Center @ Wilkes-Barre, 7 S. Main St., Floor 3 Wilkes-Barre, PA 18701 570-408-9861 PepperjamNetwork.com Established: 1999

ediaTrust provides performancebased marketing services through its PerformanceExchange (MTPX) platform, which connects advertisers with prospective new customers through real-time bid exchange. MTPX allows the company’s partners to create and deploy pay-for-performance marketing campaigns. MTPX’s proprietary algorithms optimize based on performance by serving ads with the highest probability to convert. Clicks are priced and routed based on real-time bids and click quality metrics.

Entry Level/Typical Pricing: 30% fee per commission for merchants; pay-for-performance model for services Representative Clients: Apple Bottoms, Crutchfield, eBay, FijiWater, FlyCell, Foreclosure.com, igourmet, Jelly Belly Candy, NetShops, Newline Cinema, PetMed Express, Phat Fashions Management Stephen Denton, President/CEO Michael Jones, Co-Founder/GM Wes Hablett, CIO


epperjam is an Internet marketing services agency offering Pepperjam Elite, a comprehensive management option and Pepperjam Prime, a self-service program. Tools include Pepperjam Chat, enabling publishers and merchants to communicate; Pepperjam Recruit, allowing merchants to research and partner with affiliates that best fit their vertical; and Pepperjam Creative Reporting Tool, which helps merchants and publishers to optimize inventory and test multiple creative links. www.internetretailer.com

AFFILIATE MARKETING

P

ProfitRank 1320 Tower Road, Suite 151 Schaumburg, IL 60173 800-713-0462 ProfitRank.com Established: 2004

Representative Clients: Class Watch, Executive Essentials, FYE Transworld Entertainment, Irv’s Luggage, Potpourri Group, Replacement Retainers, Whimsical Watches, WholesaleCostumeClub

Product Information Products/Services: Outsourced affiliate marketing management Entry Level/Typical Pricing: $2,500-$3,500

Management Michael Gunn, CEO Karen McMahon, Affiliate Manager Jason Williscroft, VP, Operations

Schaaf-PartnerCentric 919 Congress Ave., Suite 460 Austin, TX 78701 888-854-7770 Schaafpc.com Established: 2000 Product Information Products/Services: Affiliate program management services Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing

Representative Clients: 21st Century Auto Insurance, Payless Shoesource, Quicken Loans, Stamps.com Management Brook Schaaf, CEO Forrest Schaaf, COO Stephanie Harris, Director, Affiliate Management/Junior Partner

Product Information Products/Services: Performance Marketing Network

Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: AC Lens, Beach Audio, CSN Stores, Jones Soda, Random House Management Brian Littleton, President/CEO David Zelken, Director, Sales

chaaf-PartnerCentric, a provider of outsourced affiliate program management services, manages more than 40 affiliate programs. In 2010, Schaaf Consulting acquired PartnerCentric, which had launched in 2004. The company works with coupon and content affiliates, as well as paid search and comparison shopping engine affiliates. It also recruits and activates new or emerging affiliates, detects and reverses the effects of fraud and keeps it merchants informed of affiliate channel trends.

hareASale is a provider of e-commerce tracking and affiliate management applications for web retailers. The company offers affiliate program guidance and consulting options. ShareASale helps build the foundation for an affiliate program, from initial recruiting to uploading product data feed. The company will also review a retailer’s affiliate program and find areas for improvement. ShareASale will provide a list of high-potential affiliate recruits selected for the retailer’s niche.

Z

zanox 921 E. Fort Ave., Suite 200 Baltimore, MD 21230 877-926-6987 Zanox.com Established: 2000

Representative Clients: 1&1, Amazon.com.uk, Creditplus Bank, Deutsche Telekom, Emirates, Esprit, Expedia, Jamster, La Redoute, Neckermann, O2, Quelle, Strato, Swarovski, T-Home, Vodafone, VW Bank

Product Information Products/Services: zanox Affiliate Marketing, zanox Web Services, zanox Landing Page Optimization, Global Alliance Partner Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing

Management Philipp Justus, CEO Michael Hartwig, CMO Daniel Keller, CTO


S

S

ShareASale 15 W. Hubbard, Suite 500 Chicago, IL 60654 312-321-0487 ShareASale.com Established: 2000

rofitRank provides outsourced affiliate marketing management on a revenuesharing basis to web retailing clients. The company’s integrated package of Internet marketing services includes usability optimization to convert web site visitors into sales, and a combination of affiliate marketing, organic and sponsored search marketing to drive more qualified traffic to retailers’ sites. ProfitRank offers pay-for-performance pricing, so web retailers pay only when products or services are sold.

anox, a performance-based online marketing company offers zanox Affiliate Programs, which allows clients to run cost-per-acquisition programs, and zanox Campaigns, which allows clients to plan and run cost-per-lead campaigns. The zanox network generates more than 130 transactions per minute. Services include affiliate program and campaign set-up, account management, selection of relevant publishers, payment and billing service, and quality assurance of publisher traffic.



CONSULTING/RESEARCH

A

AberdeenGroup Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Abbott, Campbell Soup, FedEx, Hallmark Cards, L’Oreal, Michelin Tires, Microsoft, Texas A&M University, U.S. Postal Service, Xerox

451 D St., Suite 710 Boston, MA 02210 617-854-5200 Aberdeen.com Established: 1988 Product Information Products/Services: Express microsites, vault research library, webcast program, interactive benchmark assessments, localization

Management Andrew Boyd, President Julie Zadow, VP, Marketing Kevin Martin, SVP, Research Operations

A

Accenture Ltd. Representative Clients: Alzheimer’s Assoc., KLM Royal Dutch Airlines, Michelin, Nextel, Volkswagen

1345 Avenue of the Americas New York, NY 10105 877-889-9009 Accenture.com Established: 2001 Product Information Products/Services: Consulting, technology and outsourcing Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing

Management Pierre Nanterme, CEO Roxanne Taylor, Chief Marketing & Communications Officer Kevin M. Campbell, Group Chief Executive, Technology

ccenture, a global management consulting, technology services and outsourcing company, uses its industry knowledge, service-offering expertise and technology capabilities to identify new business and technology trends. The firm’s research helps clients enter new markets, increase revenue in existing markets, improve operational performance and deliver their products and services more effectively and efficiently. Accenture also offers business transformation outsourcing.

A

Affinion Group Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Company declined to disclose customer names

6 High Ridge Park Stamford, CT 06905 203-956-1000 Affinion.com Established: 1973

Management Lloyd Wirshba, President, North America Bill Graham, EVP, Marketing Services

Product Information Products/Services: PrivacyGuard

Altman Dedicated Direct 853 Academy St. Rural Hall, NC 27045 336-969-9538 AltmanDedicatedDirect.com Established: 1999 Product Information Products/Services: Direct response marketing consulting services Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing


berdeen Group, a Harte-Hanks Co., is a provider of technology market research, intelligence and demand generation services to online retailers and other clients. Research coverage includes business intelligence, communications, customer management, enterprise applications, financial management, global supply management, human capital management, IT infrastructure, IT security, manufacturing, product innovation and engineering, retail and banking, service management and supply chain management.

Representative Clients: Amazing Goods, Guthy-Renker, Integrity Global Marketing, Innovative Direct Response, Nicklaus Golf Equipment, Notion Music, Perfectly Sweet, Pool Gear Plus, ProStrong, Raleigh, Reflect.com, Slendertone Distribution, Stowright, The Dialogue, The Garden Works, Ultrawellness, Verilux, VIOlight, Vital Intentions Management Shari Altman, President


ffinion Group, held by Apollo Management and General Atlantic Partners, designs, markets and services customer engagement and loyalty programs for web retailers and others. The firm provides programs in subscription-based lifestyle services and personal protection, points program management and insurance for more than 5,550 marketing partners worldwide. Affinion holds the ISO 27001 certification for the highest information security practices, is PCI compliant and Cybertrust certified.

A

ltman Dedicated Direct provides direct response marketing consulting services to web retailers. The company helps online retailers meet a range of challenges, including merchandising, development strategy and planning, new product development, catalog and web merchandising planning, and brand identity programs. Altman offers consulting in the areas of strategy and assessment, merchandising and product development, promotion planning and execution, and customer relationship management. www.internetretailer.com

CONSULTING/RESEARCH

B

B2C Partners 303 Elm St. Kingston, MA 02364 781-585-0750 B2Cpartners.com Established: 2007 Product Information Products/Services: E-commerce strategy, vendor selection, consulting

Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Company declined to disclose customer names Management Bill Mirabito, Founder/Principal Consultant

C

Catalina USA 200 Carillon Pkwy. St. Petersburg, FL 33716 877-210-1917 CatalinaMarketing.com Established: 1996 Product Information Products/Services: Data management, marketing program design and analytics

Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Colgate-Palmolive, Gerber, Reckitt Benckiser, Toys ‘R’ Us Management Jamie Egasti, CEO Rick Frier, EVP/CFO Eric Williams, EVP/CIO

Clicks & Mortar Consulting Inc. 60 State St., Suite 700 Boston, MA 02109 800-330-3302 Multi-channelRetail.com Established: 2000

Entry Level/Typical Pricing: Pricing for services range from $50,000-$100,000 Representative Clients: Aerosoles, Barnes & Noble, Best Buy, Claire’s, J. Crew, OfficeMax, Pier 1 Imports, Urban Brands, Winn-Dixie

Product Information Products/Services: Spend management optimization, retail information technology, financial planning, interim executive management and supply chain services

Management Dennis Veltre, President/Founder Matthew E. Barron, Systems Implementation Chuck Carstens, Practice Leader, Multi-Channel Retailing, Strategy & Interim CIO Services

atalina tracks the evolving purchase histories of more than 75% of U.S. shoppers and 130 million health care consumers, the company says. It uses transaction-level insight to help retailers and others develop customized, measurable campaigns to acquire, maximize and retain their most valuable consumers. Catalina’s in-store network consists of 50,000 food, drug and mass merchant locations worldwide, including 26,000 locations in the U.S. It has operations in the U.S., Europe and elsewhere.

C

licks & Mortar Consulting helps online retailers handle the challenges of the multichannel retailing environment, including store operations; point-of-sale selection and implementation; gross margin planning and control; inventory management of units and dollars; return on inventory investment analysis and training; and international cash management. The company offers expertise in merchandise management in such areas as forecasting and merchandise classification structures.

C

comScore Inc. 11950 Democracy Drive, Suite 600 Reston, VA 20190 703-438-2000 comScore.com Established: 1999

Representative Clients: AOL, Baidu, BBC, Best Buy, Carat, Deutsche Bank, ESPN, France Telecom, Financial Times, Fox, Microsoft, MediaCorp, Nestle, Starcom, Terra Networks, Universal McCann, Verizon Services Group, ViaMichelin, Yahoo

Product Information Products/Services: comScore Media Metrix Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing

Management Magid M. Abraham, President/CEO Gian Fulgoni, Executive Chairman Mike Brown, CTO


2C Partners is a research firm specializing in e-commerce application evaluation and product selection. The firm assists web retailers with business planning, vendor scorecards, delivery management and professional staffing. The firm’s exclusive focus is optimizing global e-commerce and cross-channel integration, including online marketing, resource planning, strategic procurement, project delivery, merchandising/sales, fulfillment/logistics and customer care.

omScore is a provider of global Internet information, maintaining proprietary databases that provide continuous real-time measurement of the ways in which the Internet is used and activities occurring offline. The company designs fully integrated marketing strategies with syndicated and custom applications in online audience measurement, e-commerce, advertising, search, video and mobile. ComScore ARS creative pre-testing and the comScore AdEffx suite measure digital and cross-media campaigns.



CONSULTING/RESEARCH Consumer Centric Consulting 20 Kate’s Glen, Suite 100 Plymouth, MA 02360 216-533-9606 ConsumerCentricConsulting.com Established: 2008

Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Body Central, Carhartt, Dick’s Sporting Goods, Gordman’s, Jos. A. Bank, Pamida, rue 21, QVC, Vera Bradley Retail Stores

Product Information Products/Services: Retail management consulting

Management Robert Antall, Managing Partner Steve Biciocchi, CIO/CTO

onsumer Centric Consulting provides management consulting services for online retailers. The company’s clients develop and sell consumer goods across multiple channels of distribution, including e-commerce, retail, catalog and wholesale. Areas of expertise include multichannel integration, change management, product innovation and lifecycle management, process and productivity improvement, customer relationship management, software, inventory optimization, and store and e-commerce applications.

C

Conversys Inc. Representative Clients: The Bay, Best Buy, Future Shop, Home Hardware, Home Outfitters, Loblaws, Shoppers Drugmart, Sobeys, Staples Canada, The Home Depot, Zellers

45 King St., Suite 62 London, ON Canada N6A 1B8 888-503-5106 ConversysInc.com Established: 2000 Product Information Products/Services: Print-to-web solutions Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing

Management Mark Baldwin, VP, Digital Operations Dan Hurrell, GM, Digital Operations John Leidl, VP, Information Technology

Crandall Associates Inc. Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Company declined to disclose customer names

6 Litchfield Road, Suite 316 Port Washington, NY 11050 516-767-6800 CrandallAssociates.com Established: 1973

Management Wendy Weber, President

Product Information Products/Services: Digital, interactive and direct response recruitment agency

Deloitte Consulting LLP Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Company declined to disclose customer names

1633 Broadway New York, NY 10019 212-489-1600 Deloitte.com Established: 1895 Product Information Products/Services: Consulting services for operational, organizational and technological improvements for direct-to-consumer businesses


C

Management Joe Echevarria, CEO


onversys is a digital promotions marketing provider that helps web retailers host, display and manage their digital promotions. Conversys’ proprietary software and digital toolbox—e-mail, social media, mobile and shelf talkers—help web retailers leverage their print publications into online publications through the company’s advanced digital publishing application. It then distributes those assets across multiple awareness channels and segments key audiences, while refining reach.

C

randall Associates provides digital, interactive and direct-response recruitment services. Online, interactive marketing and social media positions have become an increasingly large portion of its practice. Areas of expertise include digital, database, online, social media, interactive, directresponse TV, e-commerce, multichannel, direct response, customer relationship management and e-marketing. Crandall Associates recruits for B2B direct marketing corporations and advertising agencies.

D

eloitte Consulting provides consulting services to web retailers and other clients on topics such as online retailer operational excellence, e-commerce strategy, implementation and business process re-engineering, content management and multichannel integration. Deloitte consultants work with web retailing clients to evaluate and resolve complex issues. The firm provides regular industry insights and analysis on a variety of topics, such as surviving retail globalization. www.internetretailer.com

CONSULTING/RESEARCH Digital Evolution Group 10801 Mastin Blvd., Suite 130 Overland Park, KS 66210 913-498-9988 DigitalEv.com Established: 1999 Product Information Products/Services: Interactive web development and content management, integrated e-commerce, enterprise application development and targeted e-marketing services

Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: American Red Cross, Capital City Bank, Gordman’s, Hallmark, Liberty Hospital, New Balance, Pizza Hut, The Kansas City Zoo, The University of Kansas School of Business Management Neal Sharma, CEO/Principal Jeff Eden, Chief Sales Officer/Principal Jasvindarjit Singh, CTO/Principal

EcommerceRecruiter.com 130 Saddle Creek Court, Suite 200 Roswell, GA 30076 404-281-2025 EcommerceRecruiter.com Established: 2005

Entry Level/Typical Pricing: 20% of candidate’s first year base salary Representative Clients: adidas, BodyShop, Columbia Sportswear, LandsEnd.com, REI, Williams-Sonoma

Product Information Products/Services: Executive search

Management Harry Joiner, CEO

the e-tailing group Inc. 1444 W. Altgeld St. Chicago, IL 60614 773-975-7280 e-tailing.com Established: 1994 Product Information Products/Services: Merchandising and strategic consulting services, go-to-market strategies, primary research Entry Level/Typical Pricing: 3-tier pricing for site indexing with merchant scorecard starting at $999;

conversion audit and best practice audits begin at $3,000; gotomarket services begin at $5,000 Representative Clients: Adobe, Aldo Shoes, ATG, Barneys, Champion, Crate & Barrel, HP Home and Home Office Store, MyBuys, PETCO Animal Supplies, Power Reviews, Scholastic, Staples, The Museum of Modern Art, Toys ‘R’ Us Management Lauren Freedman, President Kylee Magno, Sr. Analyst Lynn Pregont, Partner Affiliate

Product Information Products/Services: Experian Hitwise Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing


igital Evolution is a consulting agency, serving web retailers and others. Services include interactive web development and content management, integrated e-commerce, enterprise application development, and targeted e-marketing services. Interactive web development services include an enterprise content management system, customized electronic customer relationship management platforms, corporate intranets and extranets, corporate dashboards and custom software applications.

E

commerceRecruiter.com is a recruiting agency for online retailers and others. The agency specializes in contingency-based manager, director, vice president, senior vice president, chief executive officers, chief financial officers, chief information officers and similar executive searches for transactional multichannel e-commerce. All of EcommerceRecruiter’s candidates specialize in selling products, services and/ or content online. Clients include adidas and The Body Shop.

T

he e-tailing group is a niche, crosschannel e-commerce consulting group that conducts annual mystery shopping on 100 e-commerce sites, fact-finding merchant surveys and fields online consumer research to understand what works for industryleading retailers. The e-tailing group creates “voice of the merchant” marketing initiatives for web retailers and others, incorporating proprietary consumer research and merchant outreach. This includes briefs, white papers and webinars.

E

Experian Hitwise 300 Park Ave. South, 9th Floor New York, NY 10010 212-380-2900 Hitwise.com Established: 1997

D

Representative Clients: Best Buy, Cabela’s, Howstuffworks.com, Vans Management Simon Bradstock, SVP/GM Chris Morgan, VP, Sales Erin McDaniel, VP, Strategic Accounts & Client Engagement

xperian Hitwise, an online competitive intelligence company, provides Internet measurement data to web retailers and others. Hitwise measures 25 million web users worldwide, including 10 million in the U.S., allowing clients to understand Internet behavior and competitive activity. Products and services include Clickstream, custom data and analytics, demographics, lifestyle, rankings and search intelligence. Clickstream reports on where traffic comes from and goes to for a specific web site.



CONSULTING/RESEARCH F. Curtis Barry & Co. 2104 Willowick Lane Richmond, VA 23238 804-740-8743 FCBCo.com Established: 1983 Product Information Products/Services: National consultants for e-commerce, catalog and retail businesses that focus on direct commerce systems (order management, warehouse management, ERP), warehouse and distribution, forecasting and inventory management,

strategic business planning, benchmarking, and reduction in inbound/outbound freight costs Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Art Institute of Chicago, Backcountry.com, Bella Bliss, Cheap Joe’s Art Stuff, Country Curtains, Crutchfield, Gardener’s Supply Management Curtis Barry, President Jeff Barry, Marketing Manager Paul Sobota, VP

First Annapolis Consulting Inc. Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Company declined to disclose customer names

900 Elkridge Landing Road, Suite 400 Linthicum, MD 21090 410-855-8500 FirstAnnapolis.com Established: 1991

Management Marc Abbey, President/Managing Director Paul Grill, Partner John Grund, Partner

Product Information Products/Services: First Annapolis Consulting is a full service management consulting firm that specializes in the financial services industry

. Curtis Barry & Co. provides e-commerce, catalog, retailer operations and fulfillment consulting services to web retailers. Services focus on warehouse management systems; order management systems services; warehousing and distribution; contact center services and benchmarking; forecasting and inventory management; strategic, operational and financial planning; merger and acquisition services; and freight analysis. The company also hosts benchmarking share groups and executive forums.

F

irst Annapolis Consulting offers consulting and merger and acquisition advisory services to clients, including web retailers, with a specialty in the payments industry. The firm offers strategic and tactical advice to financial institutions and service providers in the retail, travel, entertainment and affinity group segments. First Annapolis partners with software and service vendors, including Salesforce.com, Sterling Commerce, Big Machines and Cast Iron.

F

FitForCommerce 40 Highland Ave. Short Hills, NJ 07078 973-379-7399 FitForCommerce.com Established: 2007

eCommerceKnowhow.com (e-commerce knowledgebase and vendor directory) Entry Level/Typical Pricing: $20,000-$200,000 Representative Clients: Bed, Bath & Beyond, Epson, Modell’s, Talbots, Timberland, Tory Burch, Victoria’s Secret, Warner Brothers

Product Information Management Products/Services: E-commerce, m-commerce, Bernardine Wu, CEO multichannel strategy, vendor selection/RFP consulting, e-marketing consulting, implementation Danielle Savin, VP, Multichannel Marketing & Retail coaching, organization assessment, recruiting;

Fosina Marketing Group 51-53 Kenosia Ave. Danbury, CT 06810 203-790-0030 FosinaMarketingGroup.com Established: 2003

Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Direct Brands, Disney Book Club, NPD Research, Guthy-Renker, Frontier, WebLoyalty/Affinion

Product Information Products/Services: Online marketing agency specializing in direct-to-consumer, direct response and continuity

Management Jim Fosina, President/CEO Ron Lichwalla, COO Barbara Nicotera, CFO


F


itForCommerce is an e-commerce consulting company that helps web retailers and other clients define their detailed functional and technical requirements; assess their e-commerce needs and strategies; design wireframes and site navigation; benchmark against industry best practices; write an effective e-commerce request for proposal and analyze responses; evaluate e-commerce technology offerings to find the best fit; and ask and answer the right questions.

F

osina Marketing Group, an online marketing agency, specializes in strategy, consulting and online management for direct-to-consumer businesses, including web retailers. Offerings include e-mail, banner site placement, two-step lead generation and co-registration, landing pages, web site design and e-commerce optimization, and ad and affiliate networks management. The agency provides the necessary data services to support retailers’ legally required opt-out databases. www.internetretailer.com

CONSULTING/RESEARCH

G

Gartner Inc. 56 Top Gallant Road Stamford, CT 06902 203-964-0096 Gartner.com Established: 1979

Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Company declined to disclose customer names

Management Eugene A. Hall, CEO Product Information Products/Services: Information technology research Michael Yoo, SVP Darko Hrelic, SVP/CIO and consulting

G

Glenbrook Partners 1100 Alma St., Suite 101 Menlo Park, CA 94025 415-305-6660 Glenbrook.com Established: 2001 Product Information Products/Services: Consulting on payments acceptance strategies, acquirer selection, and cross-border expansion; Payments Boot Camps for ongoing education about payments acceptance; e-commerce market analysis reports

Entry Level/Typical Pricing: Pricing and fees vary by product; consulting assignments are custom priced based on the client assignment; Payments Boot Camps are $1,995 for a two-day workshop; market analysis reports are $2,995 with volume discounts available Representative Clients: Company declined to disclose customer names Management Allen Weinberg, Partner Russ Jones, Partner Jay DeWitt, Partner

J.C. Williams Group Ltd. 350 W. Hubbard St., Suite 240 Chicago, IL 60654 312-673-1254 JCWG.com Established: 1974

Entry Level/Typical Pricing: $5,000-$100,000 and up Representative Clients: Crate & Barrel, Gap, Limited Brands, Lowe’s Cos., U.S. Navy Exchange, Sears, Timberland, Walgreen, Williams-Sonoma

Product Information Products/Services: Strategic planning, branding, multichannel, merchandising, research, technology, real estate

Management John Williams, Founder, Strategy/Operations Maureen Atkinson, Sr. Partner, Market Research John Torella, Sr. Partner, Branding & Marketing

Product Information Products/Services: Management consulting and market research, specializing in retailing and consumer products marketing


lenbrook Partners, a payments consulting and research company, helps web retailers with strategy definition, product development and the application of technology to solve financial service industry problems. The firm offers an international e-commerce payment assessment that helps web retailers learn about markets in countries in North America, Eastern and Western Europe, Asia and Latin America. Topics include market size and demographics, and current and emerging online payment methods.

J

.C. Williams Group, a global retail consulting company, offers services in strategic planning, branding, multichannel merchandising, research, technology and real estate. Practice specialties include: strategy and concept development; market research; branding and marketing; multichannel and e-commerce; merchandise management and pricing; operations and productivity; human capital management; real estate and shopping centers; legal services; and urban marketing collaboration.

K

Kantar Retail 245 First St., Suite 1000 Cambridge, MA 02142 800-370-3261 KantarRetailIQ.com Established: 2001

artner is an information technology research and advisory company that often studies trends that affect web retailing. Gartner media products help web retailers and others increase response rates, generate leads and strengthen their brand, while its custom newsletter programs reach decision makers with co-branded electronic newsletters that feature objective Gartner research and the retailer’s messages. Gartner’s monthly audio program helps clients stay up-to-date on key issues.

Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Lowe’s, Macy’s, Pfizer, S.C. Johnson, Target, Wal-Mart Stores Management Dan Stanek, EVP Katherine Clarke, VP, Marketing

antar Retail iQ provides strategic insights to web retailers and other clients. Areas of focus include shopper/ consumer attitudes, behaviors, expectations and preferences; retailer growth, trends and key performance strategies; and competitor position, strengths, weaknesses and actions. The firm offers advice on how to avoid pitfalls and capitalize on opportunities, understand why and how shoppers act as they do and understand the implications of industry shifts for their business.



CONSULTING/RESEARCH Key Lime Interactive Entry Level/Typical Pricing: $25,000 Representative Clients: Barnes & Noble, La-Z-Boy, Wal-Mart

3901 N.W. 79 Ave., Suite 263 Doral, FL 33166 305-809-0555 KeyLimeInteractive.com Established: 2009 Product Information Products/Services: Usability testing, user research, parallel design, surveys, eye tracking, mobile research, user experience optimization, market research

Management Ania Rodriguez, CEO Jennifer Knodler, SVP

Product Information Products/Services: Management consulting firm specializing in retail and consumer products industries; focus on strategic, operational and technology decisions

Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Charming Shoppes, e-Bay, Macy’s, PetSmart Management Chiheb Mahjoub, CEO Madison Riley, Head of North American Retail & Consumer Products Group Eric Tirlemont, Head of CIO Advisory Group

Product Information Products/Services: E-commerce development strategy, media

Entry Level/Typical Pricing: $60,000 and up Representative Clients: Bench Canada, Ecko Unltd. Canada, Parasuco Jeans, Zutano Management Michael Bliah, President/Co-Founder Michael Benhaim, Strategy Director Christopher Hart, Technical Director

Product Information Products/Services: Global provider of content and technology solutions designed specifically for professionals in the legal, risk management, corporate, government, law enforcement, accounting and academic markets


e Site is a web site design and web strategy agency for online retailers and others. The agency seeks to provide clients with a strategy, supported by strong technology and unique design. The strategy phase includes planning, enforcement and surveillance. Le Site builds its technology on the foundations of open source projects. The agency makes the source code it creates available to the open-source community. Le Site combines web design with new technologies.

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LexisNexis 125 Park Ave., Suite 2400 New York, NY 10017 800-437-8674 LexisNexis.com Established: 1973

urt Salmon Associates, a global consulting and project management company provides information and services on consumer products suppliers and retailers, I.T., business strategy, value chain improvement and customer-optimized retail execution. Retail and consumer product services include merchandising and planning, product development and sourcing, supply chain, store operations and I.T. Issues include productivity improvement, business growth and inventory efficiency.

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Le Site Inc. 55 Mont-Royal West, Suite 730 Montreal, QC Canada H2T 2S6 514-759-7115 LeSite.ca Established: 2007

ey Lime Interactive is a user research firm that helps make the web site, mobile or social media applications of web retailers and other clients easier for customers to use. The firm specializes in user testing and user experience optimization. Key Lime Interactive conducts customer user experience research and makes recommendations to its clients. Methods include usability lab studies, eye tracking, focus groups, analytics review, competitive research and prototype testing.

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Kurt Salmon 1355 Peachtree St. Northeast, Suite 900 Atlanta, GA 30309 404-892-0321 KurtSalmon.com Established: 1935

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Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Company declined to disclose customer names Management Mike Walsh, CEO, LexisNexis Legal & Professional Barbara Cooperman, Global CMO,LexisNexis Legal & Professional Jeff Reihl, EVP/CTO, LexisNexis Legal & Professional


exisNexis, a unit of Reed Elsevier, is a global provider of content and technology software designed for professionals in the legal, risk management, corporate, government, law enforcement, accounting and academic markets. LexisNexis provides its clients with access to billions of searchable documents and records from more than 45,000 legal, news and business sources. The company’s Total Solutions offering provides products and services to address specific customer needs. www.internetretailer.com

CONSULTING/RESEARCH LJM Freight Auditing & Consulting 1 Huntington Quadrangle, Suite 3S04 Melville, NY 11747 631-844-9500 MyLJM.com Established: 1998

Entry Level/Typical Pricing: Free costs savings analysis; pricing is contingency based on a percentage of savings Representative Clients: Company declined to disclose customer names

Product Information Products/Services: Consulting services that help reduce parcel costs with auditing and rate analysis programs

Management Ken Wood, President/Founder Kevin DiCapua, VP/Co-Founder

Lyons Consulting Group 405 W. Superior St., Suite 300 Chicago, IL 60654 312-506-2020 LyonsCG.com Established: 2003

Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Blu Dot, Callaway Golf, Hello Kitty, Maui Jim, Oneida, Radio Flyer, Warner Brothers

Product Information Products/Services: E-commerce design, implementation, integration and support

Management Richard Lyons, President/CEO David Barr, EVP

McMillan | Doolittle LLP 350 W. Hubbard St., Suite 240 Chicago, IL 60654 312-822-9145 McMillanDoolittle.com Established: 1986 Product Information Products/Services: Retail consulting Entry Level/Typical Pricing: $25,000-$200,000

Representative Clients: Best Buy, Carrefour, J.C. Penney, Metro, Nordstrom, Robinson Department Stores, Sears, Target Management Will Ander, Sr. Partner Anne Brouwer, Sr. Partner Mara Devitt, Sr. Partner

JM Consultants audits UPS and Federal Express invoices and helps web retailers and other clients negotiate more competitive agreements. LJM Consultants offers a range of third-party logistics services, focused on driving down shipping costs. The firm audits UPS and Federal Express invoices with a 45-point auditing engine, recovers refunds, identifies rate improvements and negotiates better rate and accessorial discounts. The firm charges a percentage of the money saved as a fee.

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yons Consulting Group provides customer-focused I.T. consulting services to web retailers and others. The firm’s e-commerce technology offerings include platform selection, search engine marketing and optimization, customer relationship management, mobile applications, enterprise resource planning and business intelligence integration. Other services include web design consultation on platform, user interface, technology, strategy, e-mail marketing, banner advertising and site analytics.

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cMillan Doolittle specializes in retail strategy development, and aims to generate results through processes and proprietary models that can be profitably implemented and sustained. The company evaluates and optimizes retail concepts, strategies and businesses, including feasibility studies of start-ups and new concepts; performance improvement for existing concepts; and due diligence activities for mergers and acquisitions. The company also develops retail concepts and formats.

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Molecular Inc. 343 Arsenal St. Watertown, MA 02472 617-218-6500 Molecular.com Established: 1994

Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Bank of America, The Finish Line, Hewlett-Packard, Meijer, Monster, Reebok, Talbots, The Yankee Candle

Product Information Products/Services: Digital strategy; experience design; Internet technology planning and implementation

Management Don S. Bell, Managing Director Scott Savitt, SVP, Sales & Marketing Cameron F. Logan, VP, Engagement Director/Engineering Discipline Lead


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olecular is an interactive agency that helps web retailers and others develop a strategy for their online sales channel. Service offerings include digital strategy, experience design, engineering and project management. Digital marketing services include content management, data and analytics, emerging interactions and mobile strategies and applications. Digital strategy applications include behavioral segmentation, and business case and roadmap development.



CONSULTING/RESEARCH

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Moving Minds LLC 12 Hammock Beach Pkwy., Suite 101A Palm Coast, FL 32137 386-864-8403 MovingMindsLLC.com Established: 2002 Product Information Products/Services: Strategic marketing and Internet consulting Entry Level/Typical Pricing: Based on scope and type of engagement; time and material as well as

project-based pricing; hourly rates run between $125 and $225 depending on resources Representative Clients: AnComm, Baptist Health, CoStar Group, e-Zassi, Enterprise Communications, Fannie Mae, Siemens LeadAmerica, GTSI, Halifax Health, HealthSouth, Lucky Dog Films, MasterCard, Round Table Group Management Lou Hughes, Principal/CMO Kathryn Hughes, Principal/Chief Strategy Officer Sam Rooeintan, VP, Design & Development

Navigo Consulting Group Inc. Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Company declined to disclose customer names

5030 E. 2nd St., Suite 205 Long Beach, CA 90803 562-621-0830 NavigoInc.com Established: 1995

Management Tim Sailor, Principal

Product Information Products/Services: Transportation spend management

Phase 2 International Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: ABC Stores, NASA, Progressive, Subway, Silverleaf Resorts

1067 Alakea St., Suite 300 Honolulu, HI 96813 800-254-9715 Phase2.com Established: 2002

Management Kevin Doherty, President/CEO Adam Smith, VP, Marketing Mike Devine, CFO

Product Information Products/Services: Hosted Lotus Notes 8.5 and Microsoft applications

Entry Level/Typical Pricing: Based on service and scope; prices range from $5,000-$60,000 or more Representative Clients: Company declined to disclose customer names

Product Information Products/Services: Benchmark research on retail business/technology alignment


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avigo is a procurement service provider for clients of all sizes and industries, including retailers, health care, financial services, automotive, software, entertainment and service organizations. The company’s resources, category expertise and infrastructure help clients use transportation strategically. Navigo specializes in cost reduction of parcel freight and mail services, principally through supplier contract negotiations. Its service is contingency-based with no upfront costs.

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hase 2 International delivers business software applications via a Softwareas-a-Service model for small to mediumsized retailers. The company hosts business software from IBM and Microsoft in its data center, offering a monthly subscription plan where the client only pays for a peremployee, per-application. The subscription includes all licenses, storage, bandwidth, and technical support and training. Phase 2 also hosts BlackBerry Active Sync, ShareMeeting and Linux Server.

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RSR Research LLC 8725 N.E. 10th Court Miami, FL 33138 305-757-1357 RSRResearch.com Established: 2007

oving Minds, a strategic marketing and Internet consultancy, offers integrated marketing services in the areas of marketing and growth strategy; thought leadership; customer acquisition and demand generation; customer satisfaction, retention and loyalty; customer experience; and product design and commercialization. Other areas of expertise include market research and intelligence; marketing automation; social media; and search engine marketing and optimization.

Management Brian Kilcourse, Managing Partner Nikki Baird, Managing Partner Paula Rosenblum, Managing Partner


SR Research, a research company run by retailers for the retail industry, focuses on technology. The company covers store operations, merchandise optimization, cross-channel and multichannel issues, and private label management. RSR Research delivers benchmark reports on the state of the industry and analysis of breaking news. RSR also offers custom research for niche markets or applications. All the company’s research is available to qualified retailers and their business partners. www.internetretailer.com

CONSULTING/RESEARCH Sedlak Management Consultants Inc. Metropolitan Plaza, 22901 Millcreek Blvd., Suite 600 Highland Hills, OH 44122 216-206-4700 JASedlak.com Established: 1958

Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Bed, Bath & Beyond, DSW, Eddie Bauer Fulfillment Services, Gymboree, J. Crew, Kellogg, Lakeshore Learning Materials, Omaha Steaks, PetsMart, Plow & Hearth, QVC

Product Information Products/Services: Distribution consulting, design and systems integration services

Management Jeffrey B. Graves, President Ned N. Sedlak, EVP Patrick S. Sedlak, VP

Product Information Products/Services: E-commerce research and consulting

Entry Level/Typical Pricing: Based on membership Representative Clients: Company declined to disclose customer names Management Vicki Cantrell, Executive Director/SVP, Communities Libby Landen, VP, Strategic Marketing

Sloan Center for Internet Retailing A. Gary Anderson Graduate School of Management, University of California, Riverside Riverside, CA 92521 951-827-4848 Sloan.UCR.edu Established: 2003

research lab and online panel for the study of online behavior Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Wal-Mart Stores, Lands’ End, FedEx

Management Donna L. Hoffman, Co-Director Product Information Thomas P. Novak, Co-Director Products/Services: Industry research group that offers roundtables, seminars and eLab 2.0, a virtual

SmartIcon Technologies LLC 2701 Colonial Pkwy. Fort Worth, TX 76109 817-224-2295 SmartIconTechnologies.com Established: 2006

Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Courierboard.com, Dallas Cowboys, First Legal Support, Maryland Messenger, Speedy Messenger

Product Information Products/Services: SmartLogin

Management Kirk M. Godby, Founder/Manager Rob Slack, Director, National Sales


edlak Management Consultants is a supply chain consulting firm, specializing in distribution consulting. Services include supply chain/distribution strategy, facility design and deployment, I.T. selection and implementation, and overall process improvements and cost reductions. Other services include strategy development, distribution network optimization, workforce optimization, operations assessment and productivity improvement, and information systems selection and implementation.

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Shop.org 325 7th St. Northwest, Suite 1100 Washington, DC 20004 202-783-7971 Shop.org Established: 1996

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hop.org, the digital division of the National Retail Federation, is a forum for digital retail executives. The organization has more than 700 member companies and focuses on challenges such as Web 2.0 and its effect on online shoppers; best practices in online marketing and merchandising; analytics and how to make findings work for a business; customer-focused web site design; and multichannel integration. Shop.org sponsors an annual summit and hosts a member-only online community.

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he Sloan Center for Internet Retailing is a university research center, located at the University of California, Riverside, and focuses on improving the effectiveness of online retailing. The center includes the UCR eLab, a virtual research lab and online panel for the study of online consumer behavior; and the eLab Global Panel, a community of Internet users who participate in Sloan Center-conducted Web surveys and experiments about consumer behavior in the digital world.

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martIcon Technologies, the developer of the SmartLogin one-click auto-login technology application, is a technology and consulting company that delivers brand awareness and consumer convenience. SmartLogin places a retailer’s logo on the consumer’s personal computer desktop, Internet browser and quick launch toolbar. When consumers click on the retailer’s logo, they are automatically logged into the retailer’s application with no user name or password required.



CONSULTING/RESEARCH

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SMI Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Company declined to disclose customer names

28 Atlantic Ave., 236 Lewis Wharf Boston, MA 02110 617-557-0010 SMIVision.com Established: 1991

Management Winfried Teiwes, Partner Product Information Products/Services: SMI Experiment Suite 360°, eye Eberhard Schmidt, Partner tracking solutions

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Sophelle Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Company declined to disclose customer names

600 Worcester Road, 4th Floor Framingham, MA 01702 508-875-5700 Sophelle.com Established: NA Product Information Products/Services: I.T. strategy, management and consulting services

Management Doug Weich, Founder/CEO Paul Butka, President Eric Johnson, COO

Representative Clients: 1800Contacts.com, 1800Flowers.com, BlueNile.com, Crutchfield.com, Diapers.com, eBags.com, Footlocker.com, Gilt.com, GNC.com, Wayfair.com, Wine.com, Zappos.com

27 W. 20th St., Suite 400 New York, NY 10011 866-867-6322 STELLAService.com Established: 2009 Product Information Products/Services: STELLAService seal, customer service performance data Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing

Management Jordy Leiser, Co-Founder/CEO John Ernsberger, Co-Founder/VP, Sales Mike Herring, Lead Engineer

Tobii Technology Inc

Product Information Products/Services: Eye tracking and eye control


ophelle is an I.T. consulting firm that helps major web retailers plan and implement technology initiatives. Sophelle offers two proprietary testing products: Accelerator, which increases the efficiency of testing many retail applications, including e-commerce and point-of-sale; and Continuous Quality, which monitors the web site’s end-user experience to help uncover and resolve purchasing obstacles. Functional and user interface testing, and performance monitoring are included.

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STELLAService

510 N. Washington St., Suite 200 Falls Church, VA 22046 888-898-6244 Tobii.com Established: 2001

ensoMotoric Instruments, or SMI, is a developer and marketer of computer vision applications, or eye and gaze tracking systems. It was an early adopter of visionbased three-dimensional eye-tracking systems and has, since its founding in 1991, installed more than 4,000 systems worldwide. Its major fields of expertise are eye and gaze tracking systems in retailing, research and industry, high-speed image processing, and eye tracking and registration applications in ophthalmology.

Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Company declined to disclose customer names Management Henrik Eskilsson, CEO John Elvesj, CTO/Deputy CEO


TELLAService provides customer service ratings to online retailers. The company, founded in 2009, operates a nationwide network of mystery shoppers who review e-commerce sites. Retailers that achieve a high level of service earn a seal to display on their web sites. 50% of evaluated sites earn the seal, the company says. In November 2011, the company said it had raised $5 million in a funding round. STELLAService planned to use the capital to hire employees and develop products.

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obii Technology is a vendor of eye tracking and eye control technology, which makes it possible for computers to know where users are looking. The company provides eye tracking components to e-commerce businesses and companies in health care, diagnostics, vehicle safety, gaming, and computer manufacturing. It also offers a range of products with its patented eye tracking technology to various industries. The technology can be used to create handsfree computers. www.internetretailer.com

CONSULTING/RESEARCH

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Trinity Insight LLC 32 N. Front St. Philadelphia, PA 19106 866-535-8807 TrinityInsight.com Established: 2005

Entry Level/Typical Pricing: $2,000 monthly minimum on ongoing engagements, project based pricing offered Representative Clients: Davids Bridal, Harry & David, Liberty Travel, Overstock.com, Quicken Loans, Ross-Simons, ShopNBC, Siemens

Product Information Products/Services: E-commerce strategic planning, Management Craig Smith, CEO search marketing and optimization, web analytics Nate Ende, CTO management, and multivariate/usability testing services

Usability Sciences Corp. 909 Hidden Ridge, Suite 575 Irving, TX 75038 800-820-1222 UsabilitySciences.com Established: 1988 Product Information Products/Services: Usability Sciences delivers user experience research methodologies including usability testing, online behavioral research tools, contextual inquiries and focus groups

Entry Level/Typical Pricing: Projects range from $10,000-$40,000 Representative Clients: Academy Sports, Ann Taylor, Cisco, The Container Store, Grainger, J.C. Penney, Kohls, Macy’s, Microsoft, The North Face, Office Depot, Oracle, REI, Sony Management Jeff Schueler, Founder/President Sam Elliott, EVP, Sales & Marketing Roger Beynon, Chief Strategy Officer

1815 S. Meyers Road, Suite 1000 Oakbrook Terrace, IL 60181 630-320-3900 UserCentric.com Established: 1999

Representative Clients: Absolut, Baxter Healthcare, CDW, Chicago Museum of Science and Industry, Crutchfield, Delta Airlines, Motorola, The New York Times, Starwood Resorts, TV Guide, Western Union

Product Information Products/Services: User experience consulting Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing

Management Gavin Lew, Managing Director Robert Schumacher, Managing Director


sability Sciences provides customer experience programs to web retailers, with services including usability testing, focus groups, competitive testing, online usability testing and web site assessments. The company uses a proprietary rating system for the usability of rich media features—such as the ability to zoom in on products, and audio and video—and combines it with analytic data to generate reports and recommended actions for clients. Focus groups and field studies also are employed.

ser Centric provides consulting to retailers that focuses on improving user experience. Its consulting services include usability testing, eye tracking, expert evaluations, remote user testing, user-centered design and online surveys. User Centric uses a special monitor with infrared technology to capture the location of the eyes while looking at stimulus, offering insight into the processes involved in user interaction with computer interfaces, physical products and printed material.

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Valtech

Product Information Products/Services: Digital marketing consulting

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User Centric Inc.

19111 N. Dallas Pkwy., Suite 300 Dallas, TX 75287 972-789-1200 Valtech.com Established: 2000

rinity Insight helps retailers with their e-commerce operation. Services include consulting on e-commerce strategic planning, search marketing and optimization, web analytics management, and multivariate and usability testing services. Trinity helps retailers identify, prioritize and execute opportunities within the technology, marketing and usability aspects of their e-commerce store. Trinity will define the tests, recruit respondents, administer the test and analyze the results.

Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Audi, Kuoni Travel, YouSee Management Jonathan Poole, CEO Nathan Slippen, Chief Technologist

altech is an international technology consulting company for web retailers and others. Services include e-business consulting, global sourcing, I.T. consulting and learning services. E-commerce offerings include online marketing, search engine optimization, the development of primary applications, web sites, Internets, intranets, extranets and enterprise portals powered by a content management system. Valtech starts with standard software, and then tailors it to its clients’ needs.



CONSULTING/RESEARCH

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Yankee Group One Liberty Square, 7th Floor Boston, MA 02109 617-598-7200 YankeeGroup.com Established: 1970 Product Information Products/Services: Research and analysis of information technology companies, products and services


Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Company declined to disclose customer names Management Terry Waters, President/CEO Shirley Macbeth, VP, Marketing & Product Development Gigi Wang, Chief Research Officer


ankee Group is an independent technology research and consulting company. The company’s core offering is proprietary research and analytics on the attitudes, behaviors and usage patterns of mobile users. Based on this research, Yankee Group provides data insights and advice to its web retailing clients and others. Consulting services include market and technology prioritization, customer segmentation, competitive benchmarking, market education and market services.


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The compa Beatson, CEO Resea Products/Serv g • Supp Management • Online Video ices: gComm ent erce ny has expert in consumer Chris Caouett rch • Content r Managem le Commerce l Media/Marketin V4.0 ise e, VP, Busines Resea electro Orde Socia Mobi • • • ces lting/ nics, ions Video s e consu Servi Mark Chequer, • Consu mer products, • Onlin entertainment Search Solut CIO l Media/ le Commerce liate Marketing media such as ison Sites • Site Services • Affi Services • Mobi music and Solutions • Socia video, softwa Portals/Compar • Fulfillment • Site Search re, telecommun toring • Web Site ces • Affiliate ail Marketing ications, health rmance Moni mparison Sites care and securi Systems • E-M • Web Site Servi ing Portals/Co • Web Site Perfo ty. GlobalWare E-Commerce ail ce Monitoring eting • Shopp also offers payment proces ery Services • Site Performan ce Systems • E-M h Engine Mark Web sing • mmer Searc n • for www. 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2012

EDITION

F


F

E-COMMERCE SYSTEMS

F

Flashecom Inc. 320 N. Palm St., Suite D Brea, CA 92821 888-282-1000 Flashecom.com Established: NA Product Information Products/Services: eLink, eConnect

Entry Level/Typical Pricing: eLink: Standard level is $99/mo., Expert level is $149/mo., Enterprise level is $199/mo.; setup is $49; eConnect custom design: $2,879, pre-made design: $1,299 Representative Clients: CompuSave Direct, DelTech.com, LA Computer Center, RakSource Management Raymond Sanchez, Senior Account Executive

F

ng ucts and Prici , Profiles, Prod rs for Building ions Provide esses b of 1,200 Solut tail We Busin Re ng eti rk d Ma Managing an

G

F

Fluid Inc. 222 Sutter St., 8th Floor San Francisco, CA 94108 415-263-7700 Fluid.com Established: 1990 Product Information Products/Services: Fluid Retail merchandising products, e-commerce store design and development, product customization expertise and social media for e-commerce

lashecom’s eLink e-commerce software provides tools retailers need to develop, design and manage an online store, ship and track orders, and accept and process payments in real time. Features include multiple storefront templates, coupon manager, related items, quantity discounts, multiple image upload and views, advanced reporting and sales tools, export to major shopping portals, and e-marketing and promotion tools, title and Meta tags, and upload of categories and products.

Entry Level/Typical Pricing: Products start at $10,000/yr.; service fees based on project Representative Clients: Benefit Cosmetics, Elie Tahari, Jones Apparel Group, The North Face, Reebok, Roots, Soap.com, Sur La Table, Theory.com, The Timberland Co., UGG Australia, Wag.com Management Kent Deverell, CEO Peter Goldie, SVP/GM, Marketing

luid Retail’s Interactive Merchandising and Social Shopping products are designed to build shopping sites with interactive product displays; dynamic pages with user-driven product design and configuration, such as customer-designed sneakers personalized with school colors; and merchandising strategies that leverage social networking and blogs. Fluid’s products also use existing data, such as analytics, sales volume and customer reviews to automate merchandising strategies.

F

Product Information Products/Services: Open Commerce Platform (J2EE Management e-commerce framework); consulting, strategy and Rudy Pataro, President Faruk Abdullah, VP, Strategy & Marketing marketing, web design and development, data Peggy Pulliam, VP, Professional Services analysis and reporting, managed services and hosting services

ry Inc. is an e-commerce design, development and managed services provider. Its Open Commerce platform enables retailers to develop online stores and create or expand their e-commerce businesses. Fry provides a range of services for retailers and consumer goods manufacturers to help enhance their direct-to-consumer channels across the retail value chain, including strategic planning, creative design, technical development, managed hosting services and ongoing operational support.

GlobalWare Solutions

G

Fry Inc. 650 Avis Drive Ann Arbor, MI 48108 800-379-6858 Fry.com Established: 1994

200 Ward Hill Haverhill, MA 01835 978-469-7500 GlobalWareSolutions.com Established: 1978

Entry Level/Typical Pricing: Ranges from $50,000$3 million and up, based on client requirements Representative Clients: Cabela’s, Charming Shoppes, Eddie Bauer, Meijer, United States Tennis Association, Vera Bradley, Whirlpool

Entry Level/Typical Pricing: Starting at $18,500 Representative Clients: Dell, Disney, Polar, RIM, Schlage, Rhino.com

...with Internet Retailer E-Prints Product Information Products/Services: gCommerce V4.0


Management David Beatson, CEO Chris Caouette, VP, Business Mark Chequer, CIO

lobalWare is a provider of e-commerce and supply chain management services, including e-commerce technology, fulfillment and customer service, business management and strategy, professional services and digital marketing. The company has expertise in consumer electronics, consumer products, entertainment media such as music and video, software, telecommunications, health care and security. GlobalWare also offers payment processing for Visa, American Express, Discover and PIN-less debit cards.


Reprints of the Complete Guide to E-Commerce Technology are available in both print and PDF formats For further information, please contact:

Ellen Gribbin 631-226-1404



[email protected]


CONTENT MANAGEMENT

A

Adobe Scene7 Entry Level/Typical Pricing: Fees start at a few hundred dollars per mo., based on site traffic and options chosen Representative Clients: Amazon.com, Harrods, La-Z-Boy, Lands’ End, Levi Strauss, Macy’s, Office Depot, Polo Ralph Lauren, QVC

601 Townsend St. San Francisco, CA 94103 877-723-6370 Scene7.com Established: 1999 Product Information Products/Services: Dynamic imaging, e-catalogs, visual configurators, targeted e-mail and print, web to print, e-video streaming, media portal

Management Doug Mack, VP/GM, Consumer & Hosted Solutions Sheila Dahlgren, Sr. Director, Product Marketing Peter Noel, Sr. Director, Adobe Scene7 Technology & Operations

A

Adobe Systems Inc. Representative Clients: Associated Northcliff Digital, Boehringer Ingelheim, Dalhousie University, European Southern Observatory, Government of New Brunswick, MailOnline, Metra, Prénatal, Simon Fraser University, Scottrade, University of Oklahoma

345 Park Ave. San Jose, CA 95110 408-536-6000 Adobe.com Established: 1982 Product Information Products/Services: Adobe Web Experience Management Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing

Management Shantanu Narayen, President/CEO Ann Lewnes, SVP, Global Marketing Kevin Lynch, CTO

Akamai Technologies 8 Cambridge Center Cambridge, MA 02142 877-425-2624 Akamai.com Established: 1998

Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Amazon.com, Best Buy, Cabela’s, MSNBC, Pacific Sunwear, Sierra Trading Post, Sony Ericcson, Victoria’s Secret

Product Information Products/Services: Akamai Application Performance, Akamai Dynamic Site, Akamai Security & Compliance, Akamai Advertising, Akamai HD Video, Akamai Software & Games Delivery, Services & Support

Management Paul Sagan, President/CEO Robert Hughes, EVP, Global Sales, Services & Marketing Mike Afergan, CTO

dobe offers the Adobe Digital Publishing Suite in several editions, including the Single Edition for small to mid-sized design studios and freelance designers; the Professional Edition, offthe-shelf tablet publishing software for business publishers and ad agencies; and the Enterprise Edition. The Professional Edition is for creating and publishing interactive content for a variety of marketplaces and devices, such as the iPad, Android and BlackBerry Playbook tablets.

A

kamai Technologies is a provider of cloud-based services for optimizing web content and applications. The company’s Intelligent Internet Platform is made up of nearly 100,000 service points, deployed in 72 countries and spanning most of the networks within the Internet. The Akamai Shopper prioritization helps online retailers identify and prioritize shoppers in the purchase funnel based on customer-defined criteria, such as active login, active shopping cart or visiting history.

A

ARS Interactive Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Procter & Gamble, Sears, Tractor Supply, Whirlpool

220 N. Smith St., Suite 310 Palatine, IL 60667 423-648-5838 thinkARS.com Established: 1994 Product Information Products/Services: ARS DataConductor for Content Management, OnDemand content management system (e-commerce, mobile technology, marketing, & advertising services)


dobe Scene7 is hosted software for managing, enhancing, publishing and delivering dynamic and rich visual merchandise to the web, mobile, e-mail, Internet-connected displays and print. The company’s creative services group offers a range of production services including image authoring for dynamic rendering, dynamic image production for zoom and spin, template creation for personalization, viewer skin development, custom reporting and targeted e-mail services.

Management Jay Heavilon, President Marc Serrano, VP, Content Management


RS Interactive is a full-service interactive marketing agency for retailers with online and mobile sites. The company’s services include marketing, advertising, design, technology and product content. ARS Interactive on-demand product content management technology enables retailers to create, catalog, standardize, modify, import and export content. It works with a retailer’s marketing staff to create information, descriptions and images for selling products. www.internetretailer.com

CONTENT MANAGEMENT

A

Autonomy Corp. One Market Plaza Spear Tower, Suite 1900 San Francisco, CA 94105 415-243-9955 Autonomy.com Established: 1996 Product Information Products/Services: Infrastructure software Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing

Representative Clients: AstraZeneca, AT&T, BMW, Compuware, Ferrari, Fox Sports, General Motors, Nestle, Pfizer, Safeway, Sprint, Texas Instruments Management Michael Lynch, Founder/CEO Nicole Eagan, CMO Peter Menell, Chief Research Officer

B

BlueKey Inc. 127 King St., Suite 202 Charleston, SC 29401 866-215-8927 BlueKeyInc.com Established: 2000 Product Information Products/Services: Cerulean Content Management System; also, web design and search engine optimization solutions

Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Blue Ridge Parkway, Bluestone Winery, Classic Kitchens, Gardencity.com, Shenandoah Caverns, Whitehouse Foods, YardLover.com Management Ben Cash, Managing Director/Chief Creative Officer Danny Beckley, Managing Director/CTO Kirsten Gresk, Director, Client Delivery

Product Information Products/Services: Online news agency specializing in content marketing solutions

Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Deluxe, National Insurance Services Management Tom Agnew, VP Patrice Scott, Account Manager, Content Marketing

CDNetworks Co. Ltd. 130 Rio Robles San Jose, CA 95134 408-228-3700 CDNetworks.com Established: 2000

Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: The Container Store, Forbes, Flixster, Hyundai, LinkedIn, The Onion, Samsung, Texas Instruments, Yelp

Management Product Information Products/Services: Global content delivery, web site Samuel Ko, Founder/CEO Chris Wong, VP, Sales, Americas & EMEA acceleration, rich media delivery


lueKey works with web retailers and companies in other vertical markets to design sites, build e-commerce applications and develop content management systems. Its system features web-based password protection, a robust page editor, user accounts with multiple levels of access and editorial review, and an events calendar with Google map integration. BlueKey’s content management system also comes with other advanced tools, including home page content, and event and news teaser tools.

B

Brafton Inc. 1 Winthrop Square, 5th Floor Boston, MA 02110 888-268-0107 Brafton.com Established: 1998

utonomy e-commerce technology offers directed parametric navigation, a customized interface which allows buyers to find products by filtering information from a series of drop-down options. Automatic Query Guidance clusters results into relevant product groups. When buyers select a category, AQC automatically suggests further products through the clustering of complementary items. Autonomy also creates customized customer profiles based on customer interaction with the site.

rafton is an online news and content agency that offers integrated content marketing services. The company’s editorial staff writes news, blogs and articles for business web sites, paired with in-house search engine optimization and social media marketing expertise to help customers build their brands online. Custom articles are written by in-house journalists and delivered automatically to a retailer’s web site daily through e-mail, social media and search engines.

C

DNetworks is a Seoul, South Koreabased content delivery network. Founded in 2000, CDNetworks has subsidiaries in the U.S., United Kingdom, France, China and Japan. It provides a suite of technology for video streaming, large-volume file downloads and image caching. The company’s Web Performance Suite integrates a range of web performance tools to accelerate web content delivery and application performance. CDNetworks also offers dynamic web and network acceleration software.



CONTENT MANAGEMENT ChannelAdvisor Corp. Representative Clients: Dell, Drs. Foster & Smith, eForCity, J&R Electronics, Jos. A. Bank Clothiers, Lumber Liquidators, Musician’s Friend (Guitar Center ), Orvis, Under Armour, Victoria’s Secret Direct (Limited Brands )

2701 Aerial Center Pkwy. Morrisville, NC 27560 866-264-8594 ChannelAdvisor.com Established: 2001 Product Information Products/Services: Marketplaces, paid search, comparison shopping, web stores, rich media Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing

Management Scot Wingo, CEO/Co-Founder Aris Buinevicius, CTO/Co-Founder David Spitz, President/COO

hannelAdvisor is a provider of e-commerce channel management applications. The ChannelAdvisor Webstores application offers product updating capability. When an online retailer makes changes to a product in ChannelAdvisor, or the quantity is automatically updated based on sales in another channel, the changes are reflected on their storefront more quickly, ensuring that web store shoppers are viewing the most up-to-date and accurate product information.

C

CNET Channel Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: CDW, Dell, Microsoft, OfficeMax, PC World

235 Second St. San Francisco, CA 94105 877-276-5560 CNETChannel.com Established: 1998 Product Information Products/Services: DataSource, Intelligent CrossSell, ChannelOnline, ContentCast, PartnerAccess

Management Steve Parrott, President/GM Debbie Andrews, VP, Products

NET Content Solutions provides products and services, including standardized and normalized product information, suggested selling products and hosted services, and professional review and ratings. CNET’s products include DataSource, comprehensive product information available for custom data sheets, refined searches, side-by-side product comparisons and other applications, and Intelligent Cross-Sell, a product that simplifies the automating and optimizing of the cross-selling of accessories.

C

Commerce Guys Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Company declined to disclose customer names.

3105 Wildwood Ave., Suite C Jackson, MI 49202 888-827-7142 CommerceGuys.com Established: 2008

Management Frédéric Plais, CEO Mike O’Connor, CMO Damien Tournoud, CTO

Product Information Products/Services: Drupal 7 powered web site development

ommerce Guys is a provider of e-commerce web site development, web site maintenance and support, web-site hosting, e-commerce training and on-demand e-commerce services. The company works with Drupal, an open source content management system. Commerce Guys developers and programmers can design web applications and modules to fit retailers’ specific needs. It also can work with web agencies on themes and user interface, focusing on core e-commerce features, such as web site architecture.

C

Comosoft Inc. Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Bass Pro Shop, Globetrotter, J.C. Penney, The Swiss Colony

2601 Network Blvd., Suite 430 Frisco, TX 75034 469-633-1650 Comosoft.com Established: 1994 Product Information Products/Services: LAGO, a content management and production workflow system for catalog, Internet and retail media


C

Management Randy Evans, President, Business Development, North & South America Manfred Ossenbeck, Managing Director Sven Jacken, Executive Director


omosoft provides integrated, multichannel media planning, product information and production workflow management for large multichannel retailers. The company’s LAGO application uses a centralized database and a set of application services to manage content (product images, copy and marketing content) and its relation to product attributes (factual data about products and product groups) and media usage information. The LAGO applications are integrated with the retailers’ other systems. www.internetretailer.com

CONTENT MANAGEMENT Computer Pundits Corp. 5001 American Blvd., Suite 310 Bloomington, MN 55437 888-786-3487 ComputerPundits.com Established: 1991

Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Black Forest Imports, Burch Fishing Tackle, Kinsey’s Archery, Quality Fasteners, Trane

Product Information Products/Services: Catalog Builder, eCommerce 21

Management Prashubh Batham, President/Founder

Product Information Products/Services: Conduit Platform Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing

Representative Clients: Chelsea Football Club, Fox News, Groupon, iVillage, Major League Baseball, Time Warner Cable, Travelocity, Univision Management Ronen Shilo,Co-Founder/CEO Dror Erez, Co-Founder/CTO

Product Information Products/Services: Contendo Cloudlet

Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Bayer AG, ReadingGlasses.com, Shopzilla, Viadeo, Vistaprint Management Ronni Zehavi, CEO/Co-Founder Ido Safruti, VP, Product Strategy David Drai, CTO/Co-Founder

otendo offers web and mobile acceleration services from 30 global distributed points of presence. Its single-platform software includes acceleration services for dynamic web applications, static and dynamic web content, Secure Sockets Layer (SSL), advanced domain name system, adaptive image compression performance monitoring and real-time reports and analytics. Cotendo software can speed delivery of content such as specific product recommendation and special offers and promotions.

C

CrossView 550 Front St. San Diego, CA 92101 619-928-9501 CrossView.com Established: 1997

Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Advance Auto Parts, Junk Food Clothing, Michele.com, Moosejaw, Scholastic, Vineyard Vines

Product Information Products/Services: Crossview’s Web Store, Mobile Commerce Store, Intelligent Advisor, Search, RMC (Retail Management Console)

Management Mark Fodor, CEO Leila Ashley, VP, Marketing Darl Crick, CTO


onduit is a network of web and mobile application publishers, with more than 260,000 members and 250 million end users. The Conduit Network allows publishers to create, exchange and distribute apps and to collaborate through business partnerships. The company also enables publishers to encapsulate and deploy content to browsers, web sites and all major mobile devices. Publishers can distribute and exchange their apps directly or through the Conduit App Marketplace.

C

Cotendo Inc. 530 Lakeside Drive, Suite 140 Sunnyvale, CA 94085 866-749-6462 Contendo.com Established: 2008

omputer Pundits is a developer and marketer of Catalog Builder software, Catalog-Ready Content and other product content management services. Its eCommerce21 modules enable retailers to design and manage online stores. Features include enterprise-wide content management that allows retailers to optimize, update and secure an online database; an inventory exchange module; an online product configuration model; a shopping cart module; and content development module.

C

Conduit Ltd. 400 S. El Camino, Suite 375 San Mateo, CA 94402 650-340-1550 Conduit.com Established: 2005

C

rossView provides cross-channel commerce software that enables an online retailer to focus on one channel or span multiple channels, such as the web, point-of-sale and call center. Its integrated cross-channel platform offers a single view of customers, orders, inventory, products, pricing, promotions and marketing activities. The Cross-Channel Web Store is built on IBM WebSphere Commerce, and allows retailers to promote products on sites like Amazon, Google and Traffic Leader.



CONTENT MANAGEMENT CrownPeak Technology Representative Clients: Arthritis Foundation, Defenders of Wildlife, Eli Lilly, Heifer International, InterContinental Hotel Group, MetLife, Prudential, Skype, Winn Dixie

5880 W. Jefferson Blvd., Studio G Los Angeles, CA 90016 800-887-1944 CrownPeak.com Established: 2000 Product Information Products/Services: Web content management and optimization application delivered as a SaaS (SaaS) Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing

Management Jim Howard, CEO Soumya Das, VP, Marketing Carl Sutter, CTO

Entry Level/Typical Pricing: $2,500 Representative Clients: B&H Photo, Bongo, Pitney Bowes Management Ron Lackey, President

Product Information Products/Services: Landed cost international duties, taxes, rules and regulations

USTOMSInfo and its sister company Global Data Mining help businesses optimize global trade management systems and streamline global trade automation. The company provides duty and tax content for international e-commerce. Areas of expertise include customs classification research, customs auditing and trade data analytics/ business intelligence. The companies provide a comprehensive trade data repository delivered via a web-based subscription, application programming interface web services or data.

D

Digital Element Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: 4 Wheel Parts, AllRecipes.com, CinemaNow, Edmunds.com

155 Technology Pkwy., Suite 800 Norcross, GA 30092 877-201-3593 Digital-element.net Established: 1999

Management Rob Friedman, EVP Susan Daw, Director, Marketing Jeff Burdette, Director, Research & Development

Product Information Products/Services: NetAcuity IP Intelligence

1220 Huron Road East, 7th Floor Cleveland, OH 44115 216-812-3200 Easy2.com Established: 1999 Product Information Products/Services: MYO (Make-Your-Own) Demo Builder + Distribution Entry Level/Typical Pricing: $100/mo. per demo or $4,000/mo. unlimited usage

igital Element is a developer of customized visualization tools and mobile phone applications. It specializes in high-end three-dimensional and two-dimensional visualization work, binary runtime environment for wireless and Java development, cross-platform and proprietary platform development, and low-bandwidth Internet projects. The firm also creates custom software for PC, Macintosh, and mobile, and custom artwork for landscape architecture, film and computer games.

E

Easy2 Technologies


rownPeak is a provider of web content management and optimization technology delivered as Software-as-a-Service. It Cloud web content management systems is designed for non-technical users, with simple tools to enable speedy content updates. Its web CMS software includes features like mobile content management, social media management, purpose-built templates, multilingual content management and management of multiple web sites. It also features management of blogs and user-generated content.

C

CUSTOMSinfo Inc. 2935 Powder Mountain Road, P.O. Box 1182 Eden, UT 84310 877-583-4949 CustomsInfo.com Established: 1992

C

Representative Clients: Britax American Holdings, Callaway Golf Interactive, D-Link, De’Longhi, DeWalt (The Black & Decker ), Frigidaire (AB Electrolux), General Electric, InSinkErator, KitchenAid, Kmart, Lowe’s Cos., MTD Products, Samsung, Sears Holding, Toys ‘R’ Us, Whirlpool Management Ethan Cohen, CEO Jerry Spelic, Director, Marketing


asy2 Technologies ’ Make-Your-Own Application allows manufacturers to build, publish and syndicate interactive demos to their corporate site. The MYO Product Selector application allows consumers to filter product attributes that are customized for a manufacturer’s products, including features, price, colors application and other relevant fields. The company’s technology helps web sites sell products through custom product demonstrations, configurators and product selectors. www.internetretailer.com

CONTENT MANAGEMENT ECOPYWRITERS LLC 400 S. Sierra Ave., Suite 102 Solana Beach, CA 92075 619-928-2679 eCopyWriters.com Established: 2009

Entry Level/Typical Pricing: Pricing is on a per word basis; entry level is $0.05/word and goes up to $0.15/word Representative Clients: 1-800-Pet-Meds, Cash4Gold, HP, Proflowers, Toyota, Victoria Secret

Product Information Products/Services: Content creation service

Management Cody Maher, President/CEO/CTO Dino Adamou, CMO

Product Information Products/Services: Ektron CMS400.NET Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing

Representative Clients: AMC Theaters, American Heart Assoc., Aramark, Citigroup, ESPN, IGA, Jackson Hewitt, Sydney Opera House, University of Virginia, Wal-Mart Management Bill Rogers, Founder/CEO Tom Wentworth, CMO William Cava, CTO

45940 Horseshoe Drive, Suite 100 Sterling, VA 20166 888-242-8356 Enterworks.com Established: 1996

Entry Level/Typical Pricing: Pricing and fees vary, from subscription pricing to enterprise license Representative Clients: United Stationers, Publishers Clearing House, Johnstone Supply, Mouser Electronics, Interline Brands

Product Information Products/Services: Enterworks Enable, product information management and multichannel publishing program for print, web and mobile media

Management Bob Lewis, President/CEO Warren Jones, VP, Marketing Kerry Young, SVP, Customer Implementation & Success


nterworks provides content management technology for multichannel catalog publishing, product information management, master data management and enterprise workflow. The commerce suite offers advanced tools for purchasing, order tracking and other e-commerce requirements. It also offers enterprise portal applications that support productivity and collaboration in critical business processes. Enterworks’ PIM capabilities integrate product data from multiple sources into a central repository.

E

EPIServer Inc.

Product Information Products/Services: EpiServer CMS, EpiServer MobilePack and MobileCenter Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing

ktron’s web content management platform offers search features based on Microsoft Search Server, including faceted navigation and dynamic search relevancy tuning. Developers can build the templates and develop functional widgets needed by marketing departments to build web pages. Users make content changes directly on the site in-context or in browser-based content authoring form. The company also offers Ektron eMobile Tools for managing mobile web content.

E

Enterworks

2 Mid America Plaza, Suite 600 Oakbrook Terrace, IL 60181 630-974-3000 EPiServer.com Established: 1994

COPYWRITERS provides a web application and copywriters to create web content for e-retailers and other online businesses. The company also lets editors review each piece of content for accuracy and originality. Retailers can add keywords to their order and specify densities in which they want them used. Merchants also can design a unique page format via a dropand-drag approach or select from a predetermined format and let the copywriter decide what works best.

E

Ektron Inc. 542 Amherst St., Route 101A Nashua, NH 03063 866-435-8766 Ektron.com Established: 1998

E

Representative Clients: Anne Frank House, Avon, Bancorp, British Gas, Memorex, NorthShore University Healthcare System, Relic, Simple Truth Management Martin Henricson, CEO Bob Egner, VP, Product Mangement & Global Management Per Ivansson, CTO

PIServer provides web content management, online social community, mobile and e-commerce platforms through a partner network of more than 460 companies in 30 countries. Using the EPIServer commerce platform, retailers can personalize web content based on who customers are and what is relevant to them. Groups can be defined by geo-Internet Protocol, pages visited, number of visits, time of day, referring search word from Google, user profile, recent orders, products in basket or other criteria.



CONTENT MANAGEMENT

E

Equilibrium 3 Harbor Drive, Suite 100 Sausalito, CA 94965 855-378-4542 Equilibrium.com Established: 1989

Representative Clients: Adidas, Amazon.com, Birkenstock, Bluefly.com, Chrysler, Direct TV, Izod, Kraft, Levy Restaurants, Metropolitan Museum of Art, NBC, Nikon, Phillip-Van Heusen, Revlon, Warner Bros.

Product Information Products/Services: MediaRich ECM for SharePoint, MediaRich Server, MediaRich Hot Folders Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing

Management Sean Barger, Founder/CEO/Chairman Peer Blumenschein, Managing Director, European Sales

E

Etilize Inc. 3800 Kilroy Airport Way, Suite 430 Long Beach, CA 90806 888-608-1212 Etilize.com Established: 2000

Entry Level/Typical Pricing: $6,000 Representative Clients: Amazon.com, Best Buy, Buy.com, D&H Distributing, eBay, HP, Ingram Micro, Microsoft, Newegg.com, Overstock.com, Pricegrabber, Staples, S.P. Richards

Product Information Products/Services: Spex Plus, an annual product data subscription service that connects customers to a database of product information, product images, technical specifications, merchandising features, and online sales tools

Management Azhar Hameed, Founder/CEO/President Ken Schwartz, VP, North American Business Operations Markus Schuster, VP, European Business Operations

625 2nd St., Suite 101 San Francisco, CA 94107 415-625-0500 Extole.com Established: 2007

Entry Level/Typical Pricing: Initial setup fee plus monthly fee starting at $5,000 Representative Clients: 1800Flowers.com, AAA, Folica.com, GameFly, Godiva, Kate Spade New York, Shoes.com, Shutterfly, Vistaprint, Zazzle

Product Information Products/Services: Social referrals, social sharing, social coupons, social testimonials and social sweepstakes

Management Brad Klaus, CEO Trevor Legwinski, Director, Marketing Blake Hayward, VP, Products


xtole is the creator of the “Refer-AFriend” program that shares referrals socially, tracks actions and offers rewards to customers. The company’s SocialBuilder allows retailers to offer customers and their friends custom-branded sweepstakes on the retailers’ Facebook pages. The Software-asa-Service product includes program design, optimization, customer service, legal fulfillment and other features. Extole also offers social marketing services, with features such as strategic planning.

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Fits.me

Product Information Products/Services: Fits.me Virtual Fitting Room

tilize is a provider of e-commerce data for products spanning multiple industries, including information technology, consumer electronics, office supplies, white goods, outdoor equipment and professional photography. It delivers highly structured and standardized product content for e-commerce functions such as side-by-side comparison and suggestive selling. Data provided includes product data, marketing text, product images, rich product content and detailed product attributes.

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Extole Inc.

Veereni 24c Tallinn, Estonia 10135 866-595-4897 Fits.me Established: 2010

quilibrium’s EQ Network, a hosted service, automates personalized video delivery and monetization via advertising from any web video. The EQ Network enables content owners to quickly deploy a Media Delivery Bar on their site allowing visitors to request personalized videos prepared and delivered via an Ad-Per-View Software-as-a-Service. The Media Delivery Bar provides content owners the tools to hyper-target advertisements to individuals based on voluntary demographic information they supply.

Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Barbour by Mail, Gilt Groupe, Hawes & Curtis, Otto.de, Pretty Green Management Heikki Haldre, CEO Diana Saarva, Marketing Executive Peeter Ilumae, CIO


its.me is the developer of a virtual fitting room for online clothing retailers. The technology was developed by experts from diverse fields, including apparel design, anthropometrics, robotics and engineering from Tartu University and Tallinn Technical University in Estonia and Human Solutions GmbH in Germany. Fits.me allows shoppers to “try on” clothes before buying, reducing risk for the consumer and reducing costs for retailers through fewer returns due to poor fit. www.internetretailer.com

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FlipSeek LLC P.O. Box 24482 Lyndhurst, OH 44124 440-368-9347 FlipSeekLivePrint.com Established: 2006 Product Information Products/Services: FlipSeek Liveprint offers interactive catalogs, brochures, magazines, circulars and manuals; Live Link Video offers interactive video

Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: The Metropolitan Museum of Art (NYC), Payless Shoes, Things Remembered, Skymall, Southwest Airlines, State of Colorado-Division of Wildlife Management Adam Marino, President/Founder Ken Adamic, VP, Sales

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Gigya Inc. 1975 Landings Dr. Mountain View, CA 94043 650-353-7230 Gigya.com Established: 2006 Product Information Products/Services: SaaS-based technology for making web sites social Entry Level/Typical Pricing: Pricing and fees vary; starting at $1,500 per month

Representative Clients: ABC, NBC, CBS, Turner Networks, Fox News, The Home Depot, Car & Driver, Verizon, Garmin, Frito Lay, Golf.com, Mobil, MGM Resorts, MTV, PC World, Pep Boys, Scholastic, Sports Illustrated, Tesla Motors, TV Guide Management Patrick Salyer, CEO Brian Sullivan, VP, Client Services Eran Kutner, Co-Founder/CTO

4 Robert Speck Pkwy., Suite 1500 Mississauga, ON Canada L4Z 1S1 905-364-5327 GroupFiO.com Established: 2007

Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: De Luca’s, GotYaCard, Hancock Fabrics, Linen Chest, Pure Fragrance, Terra Chem

Product Information Products/Services: PRETAIL on-demand web site content management system

Management Ravi Srinivasan, President/CEO Tom McGregor, VP, Client Services


roup FiO provides industry-specific platforms addressing the needs of e-commerce companies: a web merchandiser and multichannel retailing. The web merchandiser allows any e-commerce site owner to manage every aspect of what their customers see, including content and multiple landing pages to enrich the customer’s shopping experience. Group FiO also offers online storefront platforms with features such as a live, dynamic shopping cart, secure online payment gateway and built-in web analytics.

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IFeelGoods Inc.

Product Information Products/Services: Facebook credits incentives

igya is Software-as-a-Service technology that allows online retailers to integrate their businesses with the top social networks and identity providers including Facebook, Twitter and LinkedIn. It allows retailers to apply friend and profile data to drive social registrations, word-of-mouth marketing and community interaction. Gigya supports more than 280 million users each month across more than 50,000 sites. The company also provides analytics, consulting and support to retailers.

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Group FiO Inc.

713 Santa Cruz, Unit 1 Menlo Park, CA 94025 650-376-0005 Corp.IFeelGoods.com Established: 2010

lipSeek offers LivePrint, a service that converts print catalogs and brochures into an online, interactive piece of media. Shoppers are able to flip through a publication on their computer—complete with links to related web pages, embedded video, zoom features and other content. LivePrint is designed to help retailers create a bridge between online and print, bringing a publication to life and making it easier for potential customers to learn about product online.

Entry Level/Typical Pricing: Technology fees and commissions Representative Clients: 1-800-Flowers.com, FTD, Gap, GE, Ice.com, Shoebuy.com Management Michael Amar, Co-Founder/CEO Scott Silverman, Co-Founder/VP, Marketing Vida Ha, Co-Founder/Lead Engineer

feelgoods provides technology that allows retailers to offer promotions using relevant digital goods and virtual currencies in place of traditional promotions such as discounts, coupon codes or gifts with purchase. The Ifeelgoods platform is a hosted application that manages retailer virtual goods promotion offers, redemption and customer service. Its Facebook Credits incentive allows retailers to offer customers Facebook credits by signing up for e-mail or enter a contest.



CONTENT MANAGEMENT

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Insite Software 110 N. 5th St., 8th Floor Minneapolis, MN 55403 866-746-0377 InsiteSoft.com Established: 1998

Representative Clients: Archipelago Botanicals, Berkshire Hathaway, Bill Hicks, Franke Kindred Canada, Great Northern, Natori, Par Aide Products, Riedell Skates, S.C. Johnson, Sprint Nextel

Product Information Products/Services: InsiteCommerce, v.3.01 Entry Level/Typical Pricing: $100,000 for software and services includes web design, SEO, CMS and integration to back end systems

Management Brian Strojny, CEO Kevin Cooper, VP, Sales & Marketing Tom Frishberg, CTO

Integration New Media Inc. 1600 Rene-Levesque Blvd. W, Suite 900 Montreal, QC Canada H3H 1P9 514-871-1333 INM.com Established: 1989 Product Information Products/Services: Web, CD/DVD and kiosk applications; INM Impressario, INM VizionDB Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing

Representative Clients: Central Illinois Homes Guide, Churchill Downs, Fox Broadcasting Co., Johnsonville Sausage, McGraw Hill, Michelin Tires, PC Magazine, Prima Games, Sony UK, Swarovski Cyrstals, Tahiti Tourism Board, The Louvre Museum, Universal Music Management Vahe Kassardjian, President Laurent Brigaut, GM/Director, Operations Kristen Banham, Marketing Manager

Interpro Translation Solutions 4200 Commerce Court, Suite 204 Lisle, IL 60532 630-245-7169 Interproinc.com Established: 1995 Product Information Products/Services: E-commerce web content translation, web application translation, training material and elearning/CBT localization, complex multilingual desktop publishing, translation, editing and proofreading in any modern language

Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Aon Hewitt, Armstrong International, Bally Technologies, Equitrac, Honeywell, Infor Global Solutions, JDA Software, Laureate Education, Lions Clubs International, Manhattan Associates, Merck, Midtronics, MKS Software, NAVTEQ, NOW Foods, OCLC, Ogilvy, Panduit, Tivoli Audio Management Ralph Strozza, CEO

Kaon Interactive Inc. 5 Clock Tower Place, Suite 120 Maynard, MA 01754 978-823-0111 Kaon.com Established: 1996

marketing message components, but purchase costs for the Kaon v-OSK (Kaon’s flagship product, a high-definition, large-format display with built-in touch-screen interactivity) begin at $12,000 Representative Clients: BD, Ciena, Cisco, EMC, Juniper, MEDRAD, Oracle, Waters

Product Information Products/Services: Kaon v-OSK, Kaon v-Brief, 3D Product Models Entry Level/Typical Pricing: Pricing and fees vary by number, virtual products, animations and


Management Gavin Finn, President/CEO David Yager, VP, Worldwide Sales Joshua Smith, CTO


nsite Software is a provider of businessto-business and business-to-consumer e-commerce platforms and shipping applications. It offers integration with a variety of enterprise resource planning, customer relationship management, content management systems, payment gateways, tax calculation services, parcel shipping carriers, rating services and cloud computing. It features advanced site search capabilities, including faceted search and a product configurator.

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ntegration New Media’s INM Impressario provides support for Authorware and Adobe Director, a platform for the creation of interactive games, demonstrations, prototypes, simulations and eLearning courses. Features include full Unicode support for localizing applications, support for the AEGIA PhysX engine for advanced, real-world motion and native rendering with DirectX for creation of game environments and realistic simulations. Impressario features include PDF creation and customization.

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nterpro Translation Solutions provides language translation, software localization, multilingual desktop publishing and project management applications that enable clients to deliver multilingual products to global audiences. The company specializes in web sites, manuals, presentations, graphics, documentation and the issues involved in localizing them. Its teams of engineers develop customized solutions and all client translation products developed remain the property of the client.

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aon Interactive is a vendor of threedimensional marketing applications for retailers, product manufacturers and distributors. Its Kaon 3D catalog provides realistic, interactive product models coupled with product messaging. Customers can investigate moving parts, view products from every angle, sample color options and explore unique product features. It can also deliver consistent multichannel branding and messaging. Kaon also offers 3D PDFs for sales sheets, specification and user manuals. www.internetretailer.com

InsiteCommerce is the leading B2B ecommerce platform for manufacturing, distribution and retail enterprises. We provide unique functionality not found in B2C solutions—exceeding expectations while creating the ecommerce experience that shoppers have come to expect.

Learn more about InsiteCommerce at www.insitesoft.com/B2Becommerceleader Insite Software is the leading provider of B2B ecommerce platforms and shipping solutions, serving more than 900 customers, design agencies and .NET development firms across the globe. insitesoft.com

866.746.0377

[email protected]

CONTENT MANAGEMENT

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KSC Kreate Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Burger King, Chico’s, Coca-Cola, DSW, HunterDouglas, Mr. Coffee, Pepsi, Rubbermaid, Soma, Sunbeam, White House Black Market

3850 N. 29th Terrace, Suite 101 Hollywood, FL 33020 954-322-7600 KCSKreate.com Established: 2007 Product Information Products/Services: Creative agency specializing in visual content and digital asset management

Management Brad Tuckman, President Shona Tuckman, CEO

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Lionbridge Technologies Inc. 1050 Winter St., Suite 2300 Waltham, MA 02451 781-434-6000 Lionbridge.com Established: 1996

Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Canon, eBay, Expedia, Johnson & Johnson, Porsche, Rolls-Royce, Samsung, Sony, Verizon, Volvo

Product Information Products/Services: Customer support management, employee eLearning, localization of promotional materials, translation services, applications development and testing services

Management Rory J. Cowan, Chairman/CEO Marc Osofsky, SVP, Marketing Mark Nesline, SVP, Engineering

ionbridge, a provider of globalization and testing services, offers the Logoport language technology platform and Freeway, a free, web-based translation management platform. Logoport provides a web-based translation memory technology and related linguistic production and quality assurance tools. It has more than 52,000 individual client translation memories and 14,000 individual translators. It maintains centers in 26 countries and provides services under the Lionbridge and Veri Test brands.

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LiquidPixels Inc. 9 Royale Drive, Suite 103 Fairport, NY 14450 866-808-4937 LiquidPixels.com Established: 2000

on-site imaging server, with comprehensive enterprise solutions quoted based on project size and scope Representative Clients: Oracle/ATG, Cars.com, Crutchfield, GSI Commerce, Heritage Autions, J. Hilburn, Lids.com, Potpourri Group, Staples

Product Information Products/Services: LiquiFire, on-demand dynamic imaging and digital asset management solutions Entry Level/Typical Pricing: Available as a hosted service starting at $250/mo. or as fully-supported

Management Stephen H. Kristy, CEO David K. Jones, VP, Sales & Marketing Marc D. Spencer, CTO

TOP 500

Mirror Image Internet Inc. Two Highwood Drive Tewksbury, MA 01876 781-376-1100 Mirror-Image.com Established: 1997

Entry Level/Typical Pricing: Monthly minimum is $1,000, dependent on amount of traffic customer expects to deliver and the type of service Representative Clients: Cache, Camping World, HSN, Oakley

Product Information Products/Services: Globally distributed Edge Computing network, Edge Computing capabilities, audio and video streaming, and content delivery

Management Gustav Vik, CEO/President Jim Hart, VP, Sales & Marketing Robert P. Andrews, COO


SC Kreate provides visual content and software for online retailers. It works with Beyond 360 Imaging to offer 360-degree rotation technology that allows customers to view online products from every angle. The platform doesn’t require plug-ins and is functional with all browsers and mobile devices. By joining Beyond 360, KSC also will be able to offer the Kontent content management system, MerchTrack merchandise and product sample tracking software and mobile Quick Response Code applications.


iquidPixels is a marketer of dynamic imaging applications for e-commerce and mobile commerce sites. Retailers use LiquidPixels for personalized products, customized e-mail, product configurators, interactive zoom, automated imaging and print production. Its LiquiFire platform is available as a hosted service or via fully supported on-site enterprise server appliances. The company also offers consulting, support and services to help retailers implement the LiquidPixel programs.

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irror Image is a provider of Internet infrastructure and content delivery services. It provides content delivery, streaming media, and edge computing and reporting technology. Its services allow online retailers to accelerate, customize and control the delivery of content and rich media. It features a real-time traffic monitor to quickly identify problems before they impact business and integrates with most analytical tools through automated delivery of industry standard web logs. www.internetretailer.com

CONTENT MANAGEMENT

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MotionPoint Corp. 4661 Johnson Road, Suite 14 Coconut Creek, FL 33073 954-421-0890 MotionPoint.com Established: 2000

Entry Level/Typical Pricing: Pricing and fees vary by language and size of web site Representative Clients: Akamai, Best Buy, Delta Air Lines, PUMA, Sears, Verizon, Victoria’s Secret

Product Information Products/Services: Web site translation and optimization services

Management Will Fleming, CEO Ben Field, VP, Sales Enrique Travieso, CTO

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Nxtbook Media 480 New Holland Ave., Suite 9000 Lancaster, PA 17602 866-268-1219 Nxtbookmedia.com Established: 2003 Product Information Products/Services: Digital communications interface to present information as a double-page document optimized for computer screens, using hyperlinks, animation, sounds and videos

Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Concoran, Holland America, Lending Tree, Syracuse University Management Michael Biggerstaff, Partner/CEO Roxanne Edwards, Partner/VP, Production Jim Lewis, Partner/VP, Operations

Product Information Products/Services: Open Text ECM, Livelink ECM Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing

Representative Clients: AAA, Birkenstock, BMW France, Motorola, Pabst Brewing Co., Sprint, Trinity College, truTV Management Tom Jenkins, Executive Chairman/Chief Strategy Officer John Shackleton, President/CEO Paul McFeeters, CFO

Product Information Products/Services: Ocentric, concept guidance, user experience design, development, integration, hosting and support


pen Text is a provider of enterprise content management software. The company offers full-text indexing and string search technology that supports standard generalized markup language and searchers user-defined documents. It also structures site search without loss of performance. Its ECM Suite allows retailers to add social media capabilities to content. It also features digital asset management for creating and managing rich media for the web, print, broadcast and other marketing channels.

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Optaros 10 Milk St., 11th Floor Boston, MA 02108 617-227-1855 Optaros.com Established: 2004

xtbook Media provides services that convert print materials into dynamic online publications. Partners include the YGSGroup, a reprint marketer and fulfillment manager for 250 publishers and 600 magazines; Javien Digital Payment Solutions, which provides monetization applications for digital content; and Cambridge Docs, developer of the xDoc cross-platform Java-based product for converting Microsoft Word, Hypertext Markup Language, Adobe PDF and FrameMaker files into Extensible Markup Language.

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Open Text Corp. 275 Frank Tompa Drive Waterloo, ON Canada N2L 0A1 800-499-6544 OpenText.com Established: 1991

otionPoint manages web sites in more than 30 languages, serving more than 1 billion pages annually. MotionPoint’s technologies are designed to translate and globalize retailers’ web sites, optimize user experiences for each target market and help drive traffic to the sites. The company’s translation teams are native speakers of the language into which they are translating. They must have prior translation experience or worked in an in industry related to the field they will translate.

Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: 36 Boutiques, Puma, Rue La La, Washington Times Management Robert Willms, President/CEO Mavis Chin, SVP, Global Delivery

ptaros is a global, e-commerce software company for content management, commerce and community applications. E-commerce platforms include the OCentric platform and Magento. Applications include private sales, social loyalty, interactive shopping magazines, social merchandising, customer portals, new product launch, 100 microsite/ application software and friend recommendations. Capabilities include application support, managed cloud application services and custom web application development.



CONTENT MANAGEMENT

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Oracle Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Costco Wholesale, Giorgio Armani S.p.A., Shop NBC (ValueVision Media ), Sony Pictures, The Home Depot, Procter & Gamble

500 Oracle Pkwy. Redwood Shores, CA 94065 650-506-7000 Oracle.com Established: 1995 Product Information Products/Services: Oracle Content Management Solutions

Management Larry Ellison, CEO, Oracle

Ortery Technologies Inc. 33 Hammond, Suite 211 Irvine, CA 92618 949-859-5580 Ortery.com Established: 2003 Product Information Products/Services: Photosimile 50, Photosimile 100, Photosimile 200, Photosimile 300, Photosimile 400, Photosimile 5000, PhotoCapture 360, PhotoCapture 360M, PhotoCapture 360L, PhotoCapture 360XL, 3D PhotoArm 2000, 3D

PhotoArm 3000, and Ortery TruView 3D and Ortery TruView 360 Entry Level/Typical Pricing: $2,000 Representative Clients: 3M, Best Buy, Bloomingdale’s, Coca-Cola, Columbia, Cummins, General Electric, Guess, Intel, Macy’s, Mattel, Kohl’s, Nike, Nordstrom, Newegg, Omega, Panasonic, RIM, Saks Fifth Ave, Sony, Timex, Unilever Management Sam Shearer, Managing Director Mike Atman, Business Development Executive

Photoscramble.com Entry Level/Typical Pricing: Basic package is $95/ contest Representative Clients: BnBFinder.com

10850 E. Traverse Hwy., Suite 2225 Traverse, MI 49684 231-932-0855 PhotoScramble.com Established: 2010

Management Michael Connors, CEO

Product Information Products/Services: Photo contest software

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rtery Technologies is the provider of PhotoSimile technology, a do-it-yourself mini photography studio connected to and controlled by an office PC. The technology is designed to be user friendly, with no photography skill required. The light box and camera are fully controlled by PhotoSimile. The software optimizes camera settings for lighting inside the light box. The mini-studio is placed on a desk and connected to a PC’s USB ports. The software can prepare images for web site use.

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hotoscramble.com’s online software enables web retailers, companies and other groups to create photo contests. To host a contest, retailers sign up for an account, establish the parameters of the contest via the software and place it on their web sites. Photoscramble contents are customizable. Package levels include basic service with Photoscramble branding, Pro White Labeled service for transparent hosting and corporate branding tailored to a retailer’s branding requirements.

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Powerfront Representative Clients: Cleancare, Foghorn, LG Electronics, Ted’s Camera Stores, ToysRUs, VanHeusen

285 Lennox St., Level 1 Richmond, Melbourne Australia VIC 3121 1300-795-520 Powerfront.com Established: 2000 Product Information Products/Services: Content management system Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing


racle’s content database lets retailers use their Oracle database as a central repository to manage their unstructured content instead of storing the information on file servers and desktop computers. The company’s WebCenter content allows retailers to publish documents and web pages as web sites. Content can be updated by content creators based on reusable templates, code and content. Oracle acquired FatWire Software, a content management provider, in 2011.

Management Hadar Paz, CEO Michael Browitt, Director, New Business Development Greg Platt, CTO


he Powerfront content management system is viewable in all major browsers, Windows, Macintosh and mobile phones. It features an online marketing platform, flash dynamic Extensible Markup Language segments and a customization development service. The technology is browser-based and gives retailers unlimited pages. It uses Microsoft Word-like content editor, an automatic menu system and full linkage integrity to eliminate “pages not found.” The system also can handle PowerPoint, animated content and other rich content. www.internetretailer.com

CONTENT MANAGEMENT

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Preface Media Inc. 825 Market St., Building M, Suite 250 Allen, TX 75013 972-996-4717 PrefaceMedia.com Established: 2003

Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: BMW, Cincinnati Bell, Daimler Chrysler, Herbalife International, Nokia, Pencils for Kids

Product Information Products/Services: Web design and development, rich media and mobile application development

Management Kevin Yao, CEO Sam Chakravarty, VP, Business Development Mike Sokoryansky, Chief Solutions Architect

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Prepress India A-64 Nizamuddin East New Dehli, India 110013 212-729-5065 PrepressIndia.com Established: 2000 Product Information Products/Services: Photoshop services, image editing, clipping paths, product and fashion photo retouching, online data entry, BPO services, Indesign and Quark layout services

Entry Level/Typical Pricing: Pricing varies based on project size and scope, typical ranges are $10/hour and project size $1,000 to $50,000 Representative Clients: Adidas, American Color, ASDA, Clarks, IKEA, Matches Fashion, Oakley, Quiksilver, Reebok, Sony, Tescos Management Mani Singh, President/CEO

Product Information Products/Services: e2VC (eProcurement to Virtual Communities) and Vwala! (Monetization of User Generated Content)

Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Company declined to disclose customer names Management Ariel Wada, CEO/Co-Founder Theresa Klinger, COO/Co-Founder

Product Information Products/Services: Business reputation tracking, monitoring and enhancement


ure Verticals’ platform allows content creators and site owners to place targeted ads and product endorsements within usergenerated content and receive a percentage of each transaction or ad engagement. Visitors to a site can purchase products directly from the user-generated content. Vendors, retailers and advertisers participate by uploading products and ads through Pure Verticals’ BrandBazaar.com, an online marketplace. BrandBazaar includes tools for advertisers to create business rules.

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RatePoint Inc. 145 Rosemary St., Suite D Needham, MA 02494 888-777-1636 RatePoint.com Established: 2006

repress India is an outsourcer of Adobe Photoshop, Illustrator and other publishing services to web retailers and others. Services include image clipping paths, Adobe InDesign and Quark layout services, photo retouching, ad production services, image master to vector and document to portable document format conversions. Additional services include Photoshop image cut-outs, image masking services, color correction services and document preflighting services.

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Pure Verticals Inc. 2964 Alvarado St., Suite B San Leandro, CA 94577 707-751-5833 PureVerticals.com Established: 2007

reface Media is the provider of a rich media platform that allows online retailers to develop customized rich media online applications by aggregating existing media assets such as video tutorial, advertising videos, photo gallery, printed material and usages guidelines into a single product presentation. Customers can zoom and pan products as well as read literature pertaining to the item. The platform features 360-degree spin photography that allows customers to magnify products up to 500%.

Entry Level/Typical Pricing: Free 30 day trial; $50/ mo or $500/year Representative Clients: Company declined to disclose customer names Management Keith W. Cooper, President/CEO Yvonne Gaudette, Director, Marketing Mike Rowan, Co-Founder/CTO

atePoint is an online rating and review service for local businesses. Its system automatically scans the web to gather up-todate information on what an online retailer’s customers are saying. Using RatePoint, retailers can contact negative reviewers before reviews are published online. RatePoint gathers business review data from top review and ratings sites, including Yelp, Google, Yahoo, Bing and Citysearch. Retailers are automatically alerted by e-mail about negative information.



CONTENT MANAGEMENT

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RateVoice LLC 705 N. Pacific Coast Hwy. Redondo Beach, CA 90277 888-216-2045 RateVoice.com Established: 2008

Entry Level/Typical Pricing: Free 30 day trial; Starter package is $29.95/mo. Representative Clients: Briggs & Riley Travelware, Heels.com, Inspired Shades, SeatingZone.com, ToolUp.com

Management Product Information Products/Services: Interactive customer review and David Strager, Co-Founder/CEO Tim Collins, Co-Founder rating software with threading capabilites

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Servio 625 2nd St., Suite 250 San Francisco, CA 94107 866-861-7317 Serv.io Established: 2009 Product Information Products/Services: Servio creates and translates written and video content including product descriptions, articles, and VidPosts

Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Adorama, Akkadian Ventures, Business.com, eBay, JobFox, Lombardi Sports, Salesforce.com, SitterCity, Softonic, SoundHound, Target, Walgreens, Video Jug Management Alex Edelstein, CEO/Founder Mark Chatow, VP, Marketing Jordan Ritter, CTO/Co-Founder

Product Information Products/Services: Product Image Exchange; image gathering; image library management; e-commerce Hosting

Entry Level/Typical Pricing: Product Image Exchange is free, optional e-commerce hosting is $99/mo. Representative Clients: Briggs & Riley, Columbia Sportswear, Crutchfield, CSN Stores, CVS, Foot Locker, Grainger, Kohl’s, Lowe Alpine, Micro Center, Panasonic, Radio Shack, REI, Rockport, SkyMall, Target Management Mike Lapchick, CEO/Founder Meg Robinson, COO

Product Information Products/Services: SimpleFeed Social Media Publishing and Analytics


hotfarm offers retailers a single place to search for and download product images and information. The company provides a free product image exchange that allows manufacturers to distribute product images and information to all retail partners. Members can also host their web site images directly from Shotfarm’s library with the company’s Rich Media Hosting, which displays images on e-commerce sites via an HTML5 viewer that supports alternate images, deep zoom and 360-degree spin.

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SimpleFeed Inc. 289 S. San Antonio Road, Suite 205 Los Altos, CA 94022 650-947-7555 SimpleFeed.com Established: 2004

ervio provides document translation, online proofreading and professional proofreading services to web retailers and others. Content application services for web retailers include content and search engine optimization from creation to translation. Content creation services include articles, blog posts, press releases, resumes, product descriptions, video and rewrite services. SEO services include article production, blog production, link building, keyword services and site analysis.

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Shotfarm 417 N. Ashland Ave. Chicago, IL 60622 312-239-0495 Shotfarm.com Established: 2008

ateVoice is a provider of interactive customer review and rating software with threading capabilities that can be installed on any e-commerce platform or shopping cart. Threading capabilities give reviewers and commenters the ability to respond to one another directly and display those comments in a conversational format. RateVoice runs from a retailer’s web browser and is customizable. It has built-in search engine optimization features and complete reporting and tracking.

Entry Level/Typical Pricing: $4,000/mo. Representative Clients: Hewlett-Packard, Sears, Toyota Management Mark Carlson, CEO Alik Eliashberg, CTO


impleFeed enables retail managers to create, manage, mash-up and measure really simple syndication feeds from any corporate content source, including search results, web pages and data feeds. Companies use SimpleFeed to publish feeds for subscription by customers and prospects in RSS Readers and to syndicate content into web sites, social networks, search engines, widgets and applications throughout the Internet. SimpleFeed also features tools for analysis of feeds and social content. www.internetretailer.com

CONTENT MANAGEMENT

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Sitecore 591 Redwood Hwy., Bldg. 4000 Mill Valley, CA 94941 415-380-0600 Sitecore.net Established: 2001

Representative Clients: Ball State University, Dollar Rent-A-Car, Duck Brand, Green Mountain Coffee Roasters, Mount Hood Meadows Ski Resort, Omni Hotels, Pandora Jewelry, Panasonic, Sara Lee, Sealy

Product Information Products/Services: Web content management (CMS) and online engagement Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing

Management Michael Seifert, CEO Paul Markum, CMO Lars Neilsen, SVP, Technical Marketing

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Snap36 3 Grant Square, Suite 236 Hinsdale, IL 60521 630-920-1070 Snap36.com Established: 2008 Product Information Products/Services: 360° Spin Photography Studio Services and Robotic Hardware Sales

Entry Level/Typical Pricing: $50-$250 for photography services, $7,000 for robot Representative Clients: Charbroil, Home Depot, Itemmaster, Lids, OFM, Pure Hockey, Wal-Mart Management Christine Hunt, Principal Colleen Ehrhardt, Director, Sales Michael Dreas, Director, Photography & Technology

Product Information Products/Services: STEP Platform Entry Level/Typical Pricing: $100,000 and up

Representative Clients: AcuSport, B&B Tools, Fujitsu, General Electric, Sears, Siemens, Target, Thule Management Mikael Lyngsø, CEO Andreas Lorenzen, President Charlie Lawhorn, SVP, Business Development

Product Information Products/Services: Virtual fitting room and body scanner


tibo Systems, formerly Stibo Catalog, is a global provider of product information management and master data applications. Its STEP master data platform enables businesses to aggregate raw master data from partners and disparate sources in a central repository; enrich and manage data; make consistent data available throughout the company; and deliver approved data throughout the product lifecycle, from procurement to multiple sales and support channels.

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Styku 5527 E. Slauson Los Angeles, CA 90040 323-726-3836 Styku.com Established: 2011

nap36 provides professional full-service three-dimensional spin photography, including the sale or rental of professional grade robotic equipment. The company also provides installation and specialized training either at the Snap36 studio or the retailer’s facility. Snap36 will provide services a la carte, train staff or handle all aspects of a photo shoot. Its studio equipment is modular and mobile and can be moved off site to a retailer’s facility or other locations.

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Stibo Systems 3550 George Busbee Pkwy. Northwest, Suite 350 Kennesaw, GA 30144 770-425-3282 StiboSystems.com Established: 1974

itecore is a provider of .NET web content management system and portal software. Its online marketing suite unifies web content management capabilities, web analytics and marketing automation for customer personalization. The suite provides web analytics out-of-the-box, without coding. Content editors can profile content upon creation, establish the relevancy for segmentation analysis and the delivery of targeted content. The software automatically develops profiles on-site.

Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Avirate, Billy Blues Management Raj Sareen, CEO Trent Maclean, EVP, Retail & Business Development Iva Sareen, President

tyku is a developer of virtual fitting room technology that enables consumers to virtually try on a garment using an avatar. The company’s expertise in 3D apparel technology, cloth stimulation physics, CAD technology and Web 2.0 applications to enhance retailer’s ability to give shoppers a more real sense of how garments look, feel and fit their particular body shapes. Styku is a unit of Tukatech, a Los Angeles-based company that provides pattern making software, 3D apparel prototyping systems and manufacturing equipment.



CONTENT MANAGEMENT

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SundaySky 242 W. 27th St., Suite 6A New York, NY 10001 212-929-8111 SundaySky.com Established: 2006

Representative Clients: Ashford, Discovery Channel, Hanley Wood, History Channel, Office Depot, On the Beach, Organize.com, Overseas Adventure Travel, Overstock, Sawbuck, T-Mobile

Product Information Products/Services: Online video platform Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing

Management Shmulik Weller, Founder/CEO Daphna Tsachor, VP, Product & Marketing Yaniv Axen, Founder/CTO

Testimonial Director 6 Grove Ave., Suite 302 Ottawa, ON Canada KIS 3A6 877-364-2438 TestimonialDirector.com Established: 2001 Product Information Products/Services: Testimonial Director

Entry Level/Typical Pricing: $364/yr. Representative Clients: The Essential Message, The Extraordinary Team, JohnAssaraf.com, Kingsbridge Disaster Recovery Management Colleen Francis, President/Founder Chris Voice, CTO/Founder

Textbroker International LLC 9500 W. Flamingo Road, Suite 202 Las Vegas, NV 89147 702- 534-3832 Textbroker.com Established: 2008 Product Information Products/Services: Custom content writing

Entry Level/Typical Pricing: Pricing starts at $1.20 per 100 words Representative Clients: Company declined to disclose customer names Management Phillip Thune, CEO, Americas

Product Information Products/Services: Digger Tags, Digger Topics, Digger Keywords


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estimonial Director helps online retailers automatically collect testimonials from their web site. Retailers open an account, and create a form for their sites using a wizard. Then they place a link to the page and customers can provide written, audio and video feedback. Retailers receive e-mail alerts when new testimonials arrive so they can review and approve them for their sites. Retailers also can publish posts directly to Twitter, Facebook and LinkedIn accounts.

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extbroker International is a provider of custom-written content for Internet retailers and others. Retailers can request content on any topic, which will be written by U.S.-based writers. Retailers can place multiple orders for web site localization and search engine optimization using the company’s web interface. Content can range from snippets for web sites to well-researched white pages. The company also has launched the service for Frenchspeaking countries.

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TextDigger 12 S. 1st St., Suite 620 San Jose, CA 95113 408-416-3142 TextDigger.com Established: 2007

undaySky’s Software-as-a-Service-based video generation platform extracts the content from any e-commerce site and converts it into high-quality, professional video clips. The technology automatically generates clips to remain current with changing content on a web site. The video clips include clickable links, directing users to appropriate site pages or other video clips. Clips can be embedded on any web page with size, shape and colors branded to each retailer.

Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Company declined to disclose customer names Management Tim Musgrove, CEO Bernard Picot, Director, Marketing


extDigger is a semantic profiling, text mining and search tools company. TextDigger’s applications include hosted semantic search, automated content tagging and topic generation, and optimized keyword generation. Its Digger.com tool provides reasonable variations on a search query by analyzing the context and relationships of words and content on the web. TextDigger’s related search system suggests alternative, related or equivalent words for a site visitor’s search query. TextDigger was founded by former CNET executives. www.internetretailer.com

CONTENT MANAGEMENT Transcend People Ltd. 06 Thang Long St., Ward 4, Tan Binh District Ho Chi Minh City, Vietnam 650-472-2233 TranscendPeople.com Established: 2004 Product Information Products/Services: Customized, flexible business process outsourcing programs

Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Company declined to disclose customer names Management Mark Tran, Managing Director David Tang, Operations Manager Felix Schopp, Project Supervisor

Product Information Products/Services: GlobalLink OneLink, GlobalLink Suite, Alchemy, ABREVE, Astoria Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing

Representative Clients: Armani Exchange, Abercrombie & Fitch, BlueNile.com, Rockport, Polo, Gap, ShopBop.com, Oakley, UPS, United States Postal Service, Jimmy Choo, IKEA, Gucci, Hasbro, Colgate-Palmolive, Unilever, Gillette, Target, Wal-Mart, Casio, Teleflora Management Phil Shawe, Co-CEO Martha Ferro Geller, VP, Strategic Accounts Mark Hagerty, CTO

Product Information Products/Services: Publishing digital content

Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: HomeScape, PlusPets, ThinkFashion, Wealthy Geek Management Ted Hastings, President/CEO Chris Varney, COO Greg Pague, CTO

Product Information Products/Services: Content creation services and SEM consulting


savo Media, a start-up company providing content management, has a portfolio that includes more than 300 unique web sites and blogs in North America and global markets. More than 30 million users visit the company’s network of sites. Its portfolio focuses on highly rated search categories including technology, finance, education, home and garden and lifestyles offering facts, news, commentary and professional services. The company also offers monetization service to third-party publishers.

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Ugam Interactive 2290 BellaVista St. Denver, CO 80109 720-334-8426 UgamInteractive.com Established: NA

ranslations.com provides language services in more than 100 languages from offices in 70 locations worldwide. The company maintains a practice group dedicated to e-commerce and retail that focuses on maintaining brand voice in any market for any type of product or service by using in-country linguists who are also subject matter experts. Translations.com aims to cut project management and overall translation costs through the company’s GlobalLink technology platform.

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Tsavo Media 150 Caroline St., #406 Waterloo, Ontario Canada N2L OA5 866-669-9320 Tsavo.com Established: 2008

ranscend People Ltd is a privately owned business process outsourcing provider based in Ho Chi Minh City, Vietnam. It offers customized and flexible services, including content management, photo editing, order processing, search engine marketing and link building. The company is managed by industry professionals from the U.S. TPL works closely with online merchants and auction sites to learn their processes for orders and puts together a team of professionals to manage orders.

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Translations.com Three Park Ave., 39th Floor New York, NY 10016 212-689-1616 Translations.com Established: 1999

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Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Company declined to disclose customer names Management Sunil Mirani, CEO Madhav Mirani, CMO Vishal Katial, VP, IT

gam Interactive provides competitive intelligence to online retailers. Its offerings include content services, data feed management and search engine optimization applications. PriceTrac, the company’s price tracking software, tracks and gauges competitor prices, promotions and an assortment of products and categories online that are susceptible to change. It uses proprietary web crawlers, combined with teams of analysts, to track and retrieve information from competitors’ web sites.



CONTENT MANAGEMENT

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Vendaria Media 911 Western Ave., Suite 206 Seattle, WA 98104 206-774-3200 Vendaria.com Established: 1999

Representative Clients: Amazon.com, Bed Bath & Beyond, Cabela’s, Costco, Crate & Barrel, Fry’s, J.C. Penney, Kohl’s, Office Max, Pottery Barn, Sam’s Club, Sears, Wal-Mart, Williams-Sonoma

Product Information Products/Services: Rich media merchandising programs and guided selling tools Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing

Management Jennifer Hurshell, CEO Jane Culliton, VP, Interactive Services Joe Barrett, VP, Major Accounts

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Web Spiders 1001 Avenue of the Americas, Suite 1125 New York, NY 10018 800-385-1422 WebSpiders.com Established: 2000

Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Atkins, Century 21, Mitsubishi Motors, Philips, Samsung, Singapore Tourism Board, SingTel

Product Information Products/Services: Mobile and Internet applications, content management, security testing and Snocklles, an application for social networking and colloboration

Management Siddharth Jhunjhunwala, CEO/Founder

Representative Clients: Chanel, Eastman Kodak, Hewlett-Packard, Olympus, Sony

462 Seventh Ave., 9th Floor New York, NY 10018 212-563-2112 WebCollage.com Established: 1999 Product Information Products/Services: WebCollage Content Publisher Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing

Management Scott Matthews, CEO Eilon Reshef, VP, Product Management, Research & Development/Co-Founder Don Care, EVP, Technology & Services


ebCollage offers a content syndication monitoring system using web performance monitoring and testing from Gomez, a provider of web application management services. The service enables WebCollage to simulate the way retail web site users interact and view marketing content by measuring and tracking how its syndicated content performs on retail web sites. The Gomez service runs tests from multiple geographic locations, 24 hours a day, providing a user’s point of view.

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YellowBrix

Product Information Products/Services: ArchiText Category Creation

eb Spiders is a niche software consulting company focusing on delivering rich applications for enterprise mobile and Internet platforms. Its employees develop enterprise applications, applications on BlackBerry, iPhone, Windows Mobile, Symbian and desktop-style Web applications. Web Spiders’ services include enterprise-scale application development on Flex, Silverlight, AJAX and systems integration services for products in the areas of web content and document management.

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WebCollage

200 North Glebe Road, Suite 1025 Arlington, VA 22203 888-325-9366 YellowBrix.com Established: 1997

endaria provides merchandising technology for retailers, manufacturers and others. Tools include 360-degree spin, image magnify/zoom, integrated spin/zoom, and product demo/video players. The company’s product-level offerings include enhanced product merchandising copy and interactive product videos. Category-level offerings include product selectors and configurators. All are designed to extend shopper engagement, improve product discovery and increase purchase intent.

Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: ConAgra Foods, ConocoPhillips, Northern Trust, Sprint Management Jeffrey P. Massa, President/CEO Mason Cheng, VP, Technology Development


ellowBrix is a provider of content analytics, content syndication services and content management technologies. It provides business, industry and financial markets news and general consumer information for web sites, intranets, wireless devices and telephony services. YellowBrix ArchiText is a web-based Software-as-a Service program that allows users to create or customize their news categories. Its content analytics services help companies interpret real-time business news and information. www.internetretailer.com

CUSTOMER SERVICE

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24-7 INtouch 136 Market Ave., 4th Floor Winnipeg, ON Canada R3B 0P4 800-530-1121 24-7INtouch.com Established: 1966 Product Information Products/Services: Inbound 24x7 contact center services, toll-free customer service, order taking, sales, live chat, e-mail response, click-to-call Entry Level/Typical Pricing: Small-medium business phone packages starting at 1,000 minutes

($0.81 per minute); chat packages starting at 500 minutes ($0.65 per minute); dedicated agents, pricing varies Representative Clients: BedBathStore.com, The Children’s Place, ShopNBC, Netflix, Nokia, T-Mobile Management Greg Fettes, President/CEO Chris Wallace, VP, Sales, Enterprise Solutions Jeff Fettes, COO

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Activa Live 25701 Jefferson Ave. St. Clair Shores, MI 48081 888-424-2844 ActivaLive.com Established: 2007

Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: American Apparel, Best Buy, Hilton Grand Vacations, Rooms To Go, Procter & Gamble, Spencer’s

Product Information Products/Services: Activa Live Chat —enterprise level, on-demand and SaaS (SaaS) live chat, online visitor interaction and conversion programs

Management Jeffrey Kazmierski, President

Product Information Products/Services: Interactive marketing services for multiple industries; services include consumer data and analytics, information technology, data integration and consulting programs to develop

marketing across digital, Internet, e-mail, mobile and direct mail channels Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Company declined to disclose customer names Management Scott E. Howe, CEO/President Tim Suther, CMO/SVP

Product Information Products/Services: Agendize Conversion Tools: click-to-call, live chat, book an appointment, form builder, save & share


cxiom, a global interactive marketing services company, uses consumer data, analytics, information technology, data aggregation and integration, and consulting to help online retailers manage direct marketing programs. Services include direct mail, e-mail, mobile advertising, display advertising, social media and web-site personalization for site visitors. The company also offers multichannel marketing, information management services and riskmitigation services.

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Agendize 3981 Blvd. St-Laurent, Suite 210 Montreal, QC Canada H2W 1Y5 514-289-7007 Agendize.com Established: 2003

ctiva Live is a provider of on-demand live chat technology. Its Intelligence Rules feature helps retailers target and engage key visitors and customers. When used with automated chat invitations, retailers can specify criteria that must be met before the invitation to chat is offered. Retailers also can use Intelligence Rules when setting up live chat buttons and links. Activa Live also offers an option allowing retailers to determine the animation and position of chat invitations.

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Acxiom Corp. 601 E. Third St. Little Rock, AR 72201 888-322-9466 Acxiom.com Established: 1969

4-7 INtouch, a multichannel contact center provider, offers customer service support in a variety of European, Asian and Middle Eastern languages in addition to English. The company’s primary products are the outsourcing of inbound call center services and live online customer support applications. Its services support sales and customer acquisition, customer care and retention, live chat sales and service, recruitment and retention, direct and e-mail response, and agent assist sales.

Entry Level/Typical Pricing: Agendize pricing plans include monthly plans for SMB/Professional for $19-$39/mo. or Enterprise accounts that start at $500/mo.; and a “pay as you go” option is also available Representative Clients: Desjardins, Marketplace 365, Videotron, Yellow Pages Management Alex Rambaud, CEO Nancy Essebag, Marketing Communications Manager Matt Fogel, VP, Product

gendize offers a suite of conversion software tools, including click-to-call, live chat, share, comment and rate, call tracking and send to phone. Click-to-call features detailed reporting of data such as call durations, phone numbers and referral sources. Retailers pay only for calls they receive. Live chat offers configuration of predefined responses for frequently asked questions. It also tracks keywords that invite chatting customers to a retailer’s site as well as detailed reporting.



CUSTOMER SERVICE

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Allegiance Representative Clients: EMC, jetBlue, Gap, PetSmart, Pier 1 Imports, Recreational Equipment, Right Aid, Toys ‘R’ Us, Target, Williams-Sonoma

10713 S. Jordan Gateway, Suite 230 South Jordan, UT 84095 866-794-4785 Allegiance.com Established: 1997 Product Information Products/Services: Engage Platform 7.1 Entry Level/Typical Pricing: Generally ranges from $10,000 to $50,000 depending upon application selected

Management Adam Edmunds, CEO Chris Cottle, EVP, Marketing & Products Jason Taylor, EVP, Development

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Alpine Access 1120 Lincoln St., Suite 1400 Denver, CO 80203 303-279-0585 AlpineAccess.com Established: 1998

Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: AAA, Internal Revenue Service, Office Depot

Management Christopher M. Carrington, President/CEO Product Information Products/Services: Virtual contact center programs Cynthia Phillips, VP, Marketing and services employing home-based customer care Michael Kleck, VP, IT professionals working entirely over the Internet

Product Information Products/Services: Inbound and outbound IVR, Angel Caller First Analytics

Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: AstraZeneca, Cosi, Macy’s, Pfizer, Princeton University, Qwest, Reader’s Digest Management David Rennyson, President/COO Don Keane, VP, Marketing & Business Development Prakash Durgani, VP, Engineering & Operations


Management Gary A. Pudles, President/CEO Product Information Products/Services: Contact center services including inbound and outbound IVR, e-bound services, voicemail, auto-attendent, reservationless conference calling and fulfillment


ngel.com is a provider of on-demand business voice products such as a Virtual Call Center. The call center features fully customizable system prompts, enhanced voice recognition, VIP or priority caller management and flexible transfer options. VIP management shortens hold times for priority callers. Angel.com also offers Site Builder, a web-based toolkit that aids in voice menu design through a simple Internet connection. SiteBuilder technology enables complete integration with databases.

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AnswerNet 2325 Maryland Road, Suite 150 Willow Grove, PA 19090 800-411-5777 AnswerNet.com Established: 1998

lpine Access is a provider of virtual outsourcing software and services. The company’s platform uses 4,500 home-based employees in the U.S. and Canada. Alpine Access also offers a suite of distributed workforce software and capabilities, including Software-as-a-Service-based recruiting and online learning platforms, security applications and consulting services. Its inbound applications include customer service, sales, technical support, collection and rapid response.

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Angel.com 1850 Towers Crescent Plaza Tysons Corner, VA 22182 888-692-6435 Angel.com Established: 1999

llegiance helps retailers and other companies translate customer feedback into actionable business intelligence. Allegiance combines any form of voice of the customer data with any operational data (CRM, financial, other) to create actionable customer intelligence. Feedback collection includes ad-hoc, transaction, relationship and customer experience surveys, solicited feedback through web sites and phone, and unsolicited, unstructured feedback from social media.


nswerNet is a provider of inbound, outbound and other contact center services. It operates more than 50 contact centers throughout North America and provides a range of systems to optimize order entry, telephone answering services, sales, lead qualifications, market research and other contact management applications for a client base of 35,000. It offers call center services in language, time zone and dialect preference. Technicians are available 24 hours a day. www.internetretailer.com

CUSTOMER SERVICE antarctica | DIGITAL Marketing Ltd. 112-828 Harbourside Drive North Vancouver, BC Canada V7P 3R9 866-232-2124 AntarcticaDigital.com Established: 2007 Product Information Products/Services: Antartica Integrated, Captivate, Cultivate

Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Company declined to disclose customer names Management Peter Steele, CEO Peter Hrabinsky, VP, Marketing Michael Preradovic, VP, Technology

Product Information Products/Services: Inbound sales, technical support, customer relationship management, chat features and e-mail response

Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Amazon.com, Acuvue, Best Buy, Hearst Publishing, LensDirect.com Management Allen Cohen, Co-Founder

Product Information Products/Services: Call center benchmarking (iBenchmark), training and consulting

Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Company declined to disclose customer names Management Bruce Belfiore, CEO/Senior Research Executive Jeff Robertson, VP, Sales & Marketing Sean Vierling, President

Product Information Products/Services: B2B and B2C Internet retailing applications, hosting services, branding and marketing services, creative design and data integration


enchmarkPortal is an independent research firm specializing in contact center best practices. Benchmark offers call center certification, call center training, call benchmarking, call center assessments and call center industry reports. Training includes call center quality assurance certification, social media certification, onsite training, online training and call center agent training courses. BenchmarkPortal also offers call center consulting services. The company has been in business since 1995.

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Blue Hue 1985 Lookout Drive North Mankato, MN 56003 877-233-0774 BlueHueInteractive.com Established: 1993

rk Teleservices is a provider of outsourced customer contact services, including outbound and inbound, Internet services, interactive voice response, data and document processing and market research. The company’s core focus is on customer care, inbound sales, technical support, customer relationship management chat features and fast e-mail response. Retail clients can combine Ark’s shopping cart application and fulfillment services to create a turnkey operation.

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BenchmarkPortal Purdue Research Park, 3000 Kent Ave. West Lafayette, IN 47906 800-214-8929 BenchmarkPortal.com Established: 1995

ntarctica DIGITAL Marketing offers relationship lifestyle marketing, including sweepstakes, contests, coupons, list rentals and viral marketing for acquiring customers. Its Marketing Campaigns Dashboard enables advertisers to view and track real-time results of who is responding to digital campaigns and find out what works best for continuous campaign improvements. Marketers also can see aggregated results across all digital touchpoints, such as coupons, surveys, contests and e-mails.

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Ark Teleservices 2 E. Merrick Road Valley Stream, NY 11580 800-898-5367 ArkTele.com Established: 1992

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Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Dakota State University, JNBA Financial Advisors, Lindsay Window & Door, Nike Factory Store, Rockland Flooring, Schwan’s, Xerox Management Brian Olsem, Services and Technology President Angie Kopischke, President, Blue Hue Sarah Ruggless, VP, Blue Hue

lue Hue Interactive develops and implements e-commerce sites and offers a creative and hosting agency. Blue Hue can optimize user interface, produce web videos, create rich media, execute results-oriented e-mail campaigns, write brand messaging documents and content, position a site through search engine optimization and consult on web analytics. It also offers back office integration through its accounting/ enterprise risk management/customer relationship management application.



CUSTOMER SERVICE

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Bold Software LLC 1938 N. Woodlawn, Suite 410 Wichita, KS 67208 316-630-9933 BoldSoftware.com Established: 2003 Product Information Products/Services: BoldChat V7.1 Entry Level/Typical Pricing: $10/mo.

Representative Clients: Abt Electronics, ApplianceZone.com, Corel, FansEdge, International Software Systems Solutions Management Steve Castro-Miller, President/CEO Ross A. Haskell, VP, Marketing Jack Squires, VP, Technology TOP 500

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Cloud Conversion P.O. Box 3656 Park City, UT 84060 435-901-2130 CloudConversion.com Established: 2008 Product Information Products/Services: eCommSource Entry Level/Typical Pricing: Starting at $70/mo.

Representative Clients: Bike Wagon, TheDeepDiscount.com, DJ’s Board Shop, Dyscern, Gazelle, Gem Stone King, GSI Commerce, Liquidation.com, Lunatic Shopper, Optoro, PapaShoe.com, ReCellular, RC Hobby Estore, Riders Discount, Skuandy, Sophia’sStyle.com, Trainz, Tackle Discounts, Technology Solutions, Unique Square, Value Pet Supplies, Voodoo Tactical Management Jon Jessup, CEO

Product Information Products/Services: Interactive digital characters that engage and guide web site visitors Entry Level/Typical Pricing: $20,000-$50,000 depending on scope and requirements

Representative Clients: Charles Schwab, MetLife, Pikes Peak Community College, Pizza Hut, Scottish Stained Glass, Taco Bell, Symmeetree, University Health Network Management Dennis McGuire, CEO Tony DeLollis, COO/CTO Neil Lamoureux, VP, Engineering

Product Information Products/Services: Inbound and outbound tele-services, e-mail response, live chat, crisis management, third-party upsell and fulfillment services


odeBaby creates a fully animated, expressive digital character—a CodeBaby—that engages customers at key points in their visit to a retailer’s e-commerce site. A CodeBaby conversation is designed to optimize lead capture; cross-sell/upsell; click-to-buy; web navigation; customer support and other functions. The CodeBaby interacts with web site elements, for example, highlighting or flashing a button, circling something on a page, connecting to shopping carts or simulating clicks or mouseovers.

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The Connection 11351 Rupp Drive Burnsville, MN 55337 800-883-5777 The-Connection.com Established: 1981

loud Conversion provides applications for e-commerce customer relationship management, as well as consulting services to help both large and small companies convert to cloud-based computing. Its eCommSource platform supports its CRM application, which is also available to eBay sellers, allowing companies to manage all customer service and support operations from a single source and within Salesforce.com’s Service Cloud2. Other products include ChannelAdvisor CRM.

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CodeBaby Corp. 111 S. Tejon St., Suite 107 Colorado Springs, CO 80903 719-434-3833 CodeBaby.com Established: 2001

old Software’s BoldCCM and BoldChat software allow customer service agents to manage multiple customer interactions from one screen. BoldCCM features short message service capabilities in addition to live chat, click-to-call, e-mail management, active co-browsing and remote control features. SMS features include intelligent prepared messages, SMS threading and history, and auto responses to customers. BoldChat offers proactive invitations and adaptive messaging feedback to agents.

Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Company declined to disclose customer names Management Fred Weiner, President/CEO Tim Austrums, VP, Sales & Marketing Ken Unruh, VP/CTO


he Connection is a U.S.-based contact center providing outsourced sales and customer service call center services. It supports inbound calling for over 15 types of interactive voice response applications to supplement live operators. The IVR applications include name capture, recorded messages, information delivery, call routing and transfers. Retailers also can use The Connection’s e-mail services, which utilize eGain Mail and eGain Live software, for e-mail correspondence and text chat. www.internetretailer.com

CUSTOMER SERVICE

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Customer Direct 714 Spirit 40 Park Drive, Suite 100 Chesterfield, MO 63005 800-332-3756 CustomerDirect.com Established: 1997 Product Information Products/Services: Outsourced call center support

Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Company declined to disclose customer names Management Robert Nolan Jr., President/CEO Kate Asquith, Client Services Manager Bob Schweiss, CTO

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The DelFin Project Del Mar Office Park, 7301 W. Palmetto Park Road, Suite 210B Boca Raton, FL 33433 561-361-7887 DelFinProject.com Established: 1998

Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: American Credit Report Management Mike Makar, CEO Kevin Collins, CMO

Product Information Products/Services: TeamSalesAgent.com, chat sales technology and PopClickCash.com, a way to monetize abandoned traffic

eGain Communications Corp. 345 E. Middlefield Road Mountain View, CA 94043 888-603-4246 eGain.com Established: 1997

Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: AT&T Wireless, Barclays, Brookstone, DaimlerChrysler, General Electric, Staples, Timberland, Virgin Mobile, Vodafone

Product Information Products/Services: eGain Interactive Sales Suite and eGain Service Suite

Management Ashutosh Roy, Chairman/CEO Anand Subramaniam, VP, Marketing Promod Narang, SVP, Products & Technologies

Product Information Products/Services: Envision Centricity, software applications for quality monitoring, online learning, analytics and workforce management


he DelFin Project’s Team Sales Agent technology uses virtual agents in a chat box to contact shoppers who abandon shopping carts or otherwise leave an online retailer’s site. Team Sales Agent provides personalized and relevant customer support, answering questions shoppers may have about products or services. Virtual sales agents also can offer cross-selling services. Retailers have access to campaigns through a user console, which provides market intelligence based on performance reports.

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s a company, eGain provides multichannel customer service and knowledge management software onsite and on-demand. With the company’s Solution-as-a-Service, retailers choose from a set of self-service interaction options, including chatbot, dynamic and contextual frequently asked questions, search, browse, guided help, chat or e-mail. It hosts the eGain SelfService software, processes related to content and customer interactions, self-service interaction options and provides self-service usage reports.

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Envision Telephony 901 5th Ave., Suite 3300 Seattle, WA 98164 206-225-0800 Envisioncom Established: 1994

ustomer Direct is an outsource call center. Its domestic and international client base includes web retailers, software companies, not-for-profit organizations, financial services, direct marketers, health care providers and hotels. It provides help desk, customer care and fulfillment services. All services are provided via a web-based browser. The company offers detailed statistical reporting on average wait times, talk times, service levels and abandon rates. Customer Direct opened in 1997.

Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Company declined to disclose customer names Management Rodney Kuhn, CEO/Founder Arun Thomas, Director, Engineering

nvision is a provider of call center software and services. The Envision Performance Suite offers features such as a common agent portal, which delivers all call center training, coaching and scheduling information to agents in a central location. It also provides a single schedule for quality monitoring, e-learning and workforce management. The company’s Click2Coach software integrates quality monitoring and management, e-learning, automated coaching, analytics and performance management.



CUSTOMER SERVICE eOn Communications Corp. 1703 Sawyer Road Corinth, MS 38834 800-288-3132 eOncc.com Established: 2000

Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Aramark Parks & Resorts, B&H Photo-Video-Pro Audio, Lillian Vernon, PetSmart, U-Haul

Product Information Products/Services: eQueue Multimedia Contact Center Solution, eConn IP Messenger, eConn IP-PBX, Millennuim Converged Communication Platform

Management James W. Hopper, CEO/Director Keith Nansteel, Director, eQueue Sales Jim Taylor, Director, Millennium Engineering

s a company, eOn Communciations, a developer of customer service applications, offers online retailers Internet Protocol communications platforms and integrated multimedia contact center software. The eQueue Multimedia Contact Center software features automatic call distribution, skillsbased routing, interactive voice response, voice recording, e-mail and web-based interaction management capabilities. The eQueue can be integrated with customer relationship management and other contact center applications.

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Etech Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Company declined to disclose customer names

1903 Berry Drive Nacogdoches, TX 75964 936-559-2200 EtechTexas.com Established: 1997 Product Information Products/Services: Customer interaction services including inbound/outboud voice, e-mail and chat programs

Management Dilip Barot, CEO Sarah Schwitters, Chief Marketing Strategist, Global Development Ronnie Mize, VP, ETECH Technology Solutions


290 Garry St. Winnipeg, MB Canada R3C 1H3 800-758-6055 FineLineSolutions.com Established: 1978

Management Polly Craik, President/CEO David Rattray, VP, Sales Jocelyn Chipman, COO

Product Information Products/Services: Inbound 1-800 services, Narrowcast (online weekly TV show), e-mail management, live chat and mail/payment processing

tech is a provider of business-toconsumer and business-to-business customer interaction services, such as customer acquisition, outbound call management, cross-selling/upselling, voice-based data entry, order entry, order follow-up, and customer experience with each contact. The company also offers account acquisition services such as new account sales, lead generation and management, and customer win backs. Etech’s live chat tool is backed by a full support system.

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FineLine Solutions

ineLine Solutions provides strategic call center and response services, including contact services, scripting, training, quality assurance and call-volume reporting. The company offers three plans: Customer Fundamentals, Customer Focused and Customer Driven. Retailers can custombuild their own call-center program. Features include full service support, phone and e-mail management, live chat, interactive voice response and IVR self service, crosssell/upsell and customer surveys.

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Global Response Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Chegg.com, Crate & Barrel, David’s Bridal, Hershey’s, Lacoste, The Land of Nod, Lane Bryant, Lord & Talyor, J.C. Penney, Tory Burch, Toyota, TruGreen, Urban Outfitters

777 S. State Road 7 Margate, FL 33068 800-537-8000 GlobalResponse.com Established: 1974 Product Information Products/Services: Call centers, e-commerce and fulfillment services


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Management Herman Shooster, Founder/Chairman


lobal Response uses web-based technology to receive customer communications, deliver script changes to agents, and compile marketing data and performance reports in real time once the service call has been initiated. Retailers can send service call overflow or outsource their entire call center operations for such functions as order taking, sales, e-commerce support, lead generation and help desk. They also can use Global Response to manage customer satisfaction groups and set up hotlines. www.internetretailer.com

CUSTOMER SERVICE Guthy Renker Fulfillment Services LLC 1845 Brevard Road Arden, NC 28704 828-684-4300 GRFS.com Established: 1978 Product Information Products/Services: Plus+Sales call center; FulfillPro’s Custom*Continuity order management application

Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: ProActive Management Jeff Baker, President Walter Gross, SVP, Fulfillment Operations Bruce Dowdy, Business Development Manager

InfoCision Management Corp. 325 Springside Drive Akron, OH 44333 330-668-1400 InfoCision.com Established: 1982 Product Information Products/Services: Call center specializing in fundraising, B2B, B2C, fulfillment and direct mail

Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Company declined to disclose customer names Management Carl Albright, President/CEO Ken Dawson, CMO Mike White, CTO

IntelliResponse Systems 425 Adelaide St. West, Suite 200 Toronto, ON Canada M5V 3C1 866-454-0084 IntelliResponse.com Established: 2001

Representative Clients: American Airlines, Harris Bank, Charter Communications, Enbridge, Bell, ING, Royal Bank, TD Bank, Harris Bank, Harvard University, Stanford University, John Hopkins University, University of Toronto

Product Information Products/Services: The IntelliResponse Answer Suite Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing

Management David Lloyd, CEO Mike Hennessy, VP, Marketing Paul Smith, VP, Sales, Commercial

Product Information Products/Services: Service experience management (SEM) offerings include SEM Agent Desktop, Web Self-Service and Experience Analytics


uthy Renker is a marketing company offering a range of services including product fulfillment, contact center applications, presort mailing and custom continuity fulfillment. The company also offers creative packaging and custom kitting and assembly. Guthy/Renker can enter initial orders via its customer service agents or import orders from the retailer’s order management system or Internet order service. It can obtain payment card authorization prior to shipping.

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nfoCision Management Corp. operates 37 call centers that use predictive dialing, call blending and interactive voice response. It can custom-build a customer-relationshipmanagement application for a web retailer or integrate its system into the retailer’s existing applications. The company’s proprietary customer relationship management product, Inscription, features comprehensive customer profiles, screen pops and script on screen. The company services B2B and B2C clients.

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ntelliResponse Systems is a provider of web self-service software to web retailers and others. The IntelliResponse Answer Suite includes Web Answers, Mobile Answers, Social Answers, Agent Answers and Product Showcase. Web Answers is a question-andanswer platform that delivers responses to customer questions in conversational language on the web retailer’s site. Web Answers can be deployed as a virtual assistant, chat-style avatar, live customer agent or standard answer agent.

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KANA Software 181 Constitution Drive Menlo Park, CA 94025 800-737-8738 KANA.com Established: 1996

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Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: American Express, AT&T, Bank of America, Cigna, Citibank, Dillards, JetBlue, Kodak, Priceline.com, Sears, Sony, Target, Verizon, Xerox Management Mark Duffell, Chairman/President/CEO James Norwood, SVP/CMO Mark Angel, EVP/CTO

ANA Software is a provider of multichannel customer service technology. KANA’s ResponseLive technology alerts customer service agents to problems and allows them to engage in multiple live chat sessions simultaneously. Problems are automatically routed to relevant agents in sales or technical support. The customer service chat technology automatically routes messages to the right queues, pre-formats replies and supports quick conferences with full session transcripts.



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LiveChat Representative Clients: Adobe, Air Asia, Better Business Bureau, Bosch, KIA Motors, LG Electronics, Kaspersky Lab, Netgear, Salomon, ROKU, Unicef

405 North St. Chapel Hill, NC 27514 919-913-8287 LiveChatinc.com Established: 2002

Management Mariusz Cieply, CEO Szymon Klimczak, CMO Krzysztof Gorski, CIO

Product Information Products/Services: LiveChat Entry Level/Typical Pricing: 1 seat, $36/mo.

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LivePerson Entry Level/Typical Pricing: Pricing and fees vary: small and mid-size business programs start at $500 per month; enterprise platform fees range from $5,000-$15,000+ per month Representative Clients: 1-800-Flowers.com, BackCountry.com, Crate & Barrel, Discover, EarthLink, Home Depot, IBM, Patagonia, QVC

475 10th Ave., 5th Floor New York, NY 10018 212-609-4200 Solutions.Liveperson.com Established: 1995 Product Information Products/Services: LivePerson Chat, LivePerson Marketer, LivePerson Insights, LivePerson Voice

Management Robert LoCascio, CEO/Chairman Eli Campo, EVP/GM, Technology Operations, Israel

ivePerson is a provider of online communication platforms, including the intelligent engagement platform that integrates LivePerson’s chat, voice and content applications for social media, mobility, customer relationship management, and advertising and marketing. LiveEngage supports a personalized user experience by engaging visitors wherever they want to interact with a retailer’s brand for real-time chat and relevant contextual content delivery.

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LiveSalesman Entry Level/Typical Pricing: Starting at $300/mo. per seat Representative Clients: Company declined to disclose customer names

A-72, Sector-2 Noida, India 201301 91 1204332621 LiveSalesman.com Established: NA

Management Saurabh Dadu, CEO

Product Information Products/Services: Live Chat, e-mail and voice support

Marketing Alternatives Representative Clients: Allstate Insurance, Allsteel, Bridgestone Firestone, Domino Sugar, EarthBox, Farmer Brothers Coffee, Figi’s, Illinois Bureau of Tourism, Mustela, Sara Lee Coffee & Tea, Seta Corporation/Palm Beach Jewelry

300 Exchange Drive Crystal Lake, IL 60014 815-444-8161 MktAlt.com Established: 1981 Product Information Products/Services: Integrated contact center and fulfillment services Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing


iveChat provides live chat software for web retailers and others. Its software includes chat invitation triggers and a sales conversion meter to help web retailers convert chats with customers into sales. LiveChat can be integrated with external applications, including Google Analytics, Facebook, Magento, Skype and Salesforce. A documentation section of the web site provides tutorials and guides on getting started, application programming interface information and a glossary.

Management Gary Stanko, Chairman/CEO Ram Patibandla, EVP/CIO


iveSalesman is a provider of live chat, e-mail support, and voice/click-totalk services. Its live chat services include customer relationship management implementation, operator recruitment and training, offshore operations, and reporting and analytics. The company’s e-mail support can be used for sales or customer service in addition to technical support. The click-tocall service automatically routes a request to agents when customers enter their telephone numbers.

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arketing Alternatives is a provider of outsourced marketing communications, call center and fulfillment services. The call center, based in the central Midwest, is staffed with professional, neutral accent agents and supervisors who receive ongoing training for each retailer’s program. The call center can manage any inbound, outbound or other program. Types of programs managed include customer service, dealer loyalty, help desk, loyalty and retention programs, and sales, cross-sell/upsell. www.internetretailer.com

CUSTOMER SERVICE Marketing Support Network 200 Old Pond Road Bridgeville, PA 15017 800-887-8874 MarketingSupportNetwork.com Established: 1982


Management Lin Cook, President/Founder Product Information Products/Services: Contact call center also offering Reba Schenk, Marketing Manager Matthew Davison, Technology Services Manager fulfillment services and data entry

Product Information Products/Services: Telemarketing contact center and services

Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Acceller, Boesen Flowers, Highlights for Children, Medicap Pharmacy, Pay Pal Management Kourtney Keough, President/CEO Justin Simbro, Director, Business Development

Product Information Products/Services: Order taking, customer service, market research, customer satisfaction surveys, e-mail Entry Level/Typical Pricing: Base pricing complemented with performance based incentives;

clients’ volumes range from 40 calls per day to 2,000 calls Representative Clients: Bebeautiful.com, Casual Male Retail Group, Compact Appliances, Green Mountain Coffee Roasters, J&P Cycles, Johnston & Murphy, KarmaLoop, Orientalfurniture.com, Woolrich Management Cordell Brooks, VP Roger Nolan, Business Development Manager Brian Tuley, IT Manager


Management Kaushal Mehta, Founder/CEO Product Information Products/Services: Customer and business support, Bhavesh Patel, Director, Information Technology fraud prevention, social media services, research and analytics


idco Connections trains its agents to offer retailers personalized and customized service. Retailers can monitor live training and service calls from their offices. Agents are trained using one-to-one meetings, online learning modules and test calls. To ensure quality training, Midco coaches split their time between monitoring the performance of agents with their group and providing one-on-one instruction. Coaches monitor live calls, listening to agents and to the customer.

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Motif 300 N. Bayshore Blvd. San Mateo, CA 94401 917-903-5485 Motifcom Established: 2000

arketlink is a provider of outsourced outbound and inbound call center and telemarketing services, including data and list management, scripting and reporting, to retailers and other businesses. The company offers business-to-consumer and businessto-business services to clients ranging from large international entities to mid-size companies targeting niche audiences. Marketlink has seven locations in Iowa and Minnesota and more than 500 telemarketing professionals on staff.

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Midco Connections 4901 E. 26th St. Sioux Falls, SD 57110 800-843-8800 MidcoConnections.com Established: 1982

arketing Support Network’s full-service contact centers provide services that include inbound and outbound call management, live chat and web response services. The company also provides technical support, customer care, online customer care, outbound services, business process outsourcing, fulfillment, data entry and customer relationship management consulting. It offers multichannel customer response through voice, chat and e-mail. The channels can be integrated or used as stand-alone services.

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Marketlink 4313 Fleur Drive Des Moines, IA 50321 515-285-3420 MarketlinkInc.com Established: 1992

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otif offers business process outsourcing and knowledge process outsourcing services across the U.S., Asia and Europe through global delivery centers in Costa Rica, India and the Philippines. Services include customer support, fraud prevention, social media services, research and analytics and business services for e-commerce, online retail, travel, telecom and financial services companies. Customer support services include online transaction support, sales support and billing support.



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Netop Entry Level/Typical Pricing: $39 per operator/mo. Representative Clients: Apollo Travel, Danish Post, ITSRx, Scandinavian Airlines, Storage Express

15725 S.W. Greystone Ct., Suite 225 Beaverton, OR 97006 866 725-7833 Netop.com/live-guide Established: 1981

Management Kurt Groth Bager, CEO Marcus Kaber, EVP, Sales & Marketing Kent Madsen, CTO

Product Information Products/Services: Netop Live Guide live chat software

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OKS-Ameridial Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: AARP, Ameritech, American Cancer Society, Cole Vision, Blue Cross/Blue Shield, Olympic Health Care, Quest Diagnostics

4535 Strausser St. Northwest N. Canton, OH 44720 800-445-7128 OKSAmeridial.net Established: 1987 Product Information Products/Services: Inbound/outbound telemarketing, third party verification, data entry, mining and collection

Management James A. McGeorge, Chairman Steven Trifelos, VP, Sales & Marketing Terri Peterman, GM

KS-Ameridial is an inbound/outbound telemarketing call center. It offers webenabled agents for e-mail response and live chat, direct marketing support and programs such as script-writing and data delivery. The company uses Automatic Number Identification Service to support toll-free numbers and route calls to the correct representative. Dialed Number Identification Service allows retailers to track response rates by specific advertising medium such as direct mail or paid search.

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omniONE USA Entry Level/Typical Pricing: Basic profile starts at 1 certificate for $2.95/mo. for up to 5 omniFEEDBACK requests/mo. Representative Clients: Ausilium, Bed & Me, Groupo Pagliaro, Le Sablon

200 Parkway Drive South, Suite 300 Hauppauge, NY 11788 630-954-0600 OmniFeedback.com Established: 2009

Management Product Information Davide Lombardi, Founder/CEO Products/Services: omniFEEDBACK validates a vendor’s customer satisfaction rating that is verified by an independent third-party platform

mniONE is the developer of a platform for customer satisfaction rating certification. The omniFEEDBACK certificate is an official validation of a vendor’s customer satisfaction rating verified by the company’s independent third-party platform. The satisfaction rating is updated with each actual customer’s evaluation, after it goes through omniONE’s cross-check system. Feedback is left only by those buyers who actually purchase a product or use a service. The company has been in business since 2009.

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OnBrand24 100 Cummings Center, Suite 306L Beverly, MA 01915 855-662-7263 OnBrand24.com Established: 1981

Representative Clients: Alpha Software, The Black Dog, ChemPoint, Dancing Deer Baking Company, Legal Sea Foods, Mettler-Toledo, Sappi Fine Paper, SodaStream, Tampa General Hospital, Virgin HealthMiles

Product Information Products/Services: Outsourced call center services for inbound and outbound Entry Level/Typical Pricing: Inbound: $0.80 cents/ minute; Outbound: $34/hour

Management Mark Fichera, CEO Rhonda Rohtstein, VP, Business Development Paul Bernardo, Director, IT


etop provides remote engagement tools for communications and customer service. Netop’s Live Guide is a live chat application, delivered in a Software-as-aService-based mode, which means Netop hosts the chat technology that connects with the retailer’s site through an Internet link. The Netop technology enables retailers to initiate two-way text chat, audio and video. Agents can also redirect a shopper’s web browser to the appropriate page on the retailer’s web site to answer his questions.


nBrand24 is a Massachusetts call center services provider, serving web retailing clients and others in the Boston area, New England and nationwide. Services include domestic, fully outsourced telemarketing, telesales, inbound order processing, help desk, outbound business-to-business lead generation and appointment setting. OnBrand24’s phone system offers custom reporting, efficient agent scheduling, agent call recording and monitoring, custom reporting and results analysis. www.internetretailer.com

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One World Direct 10 First Ave. East Mobridge, SD 57601 800-337-3839 OWD.com Established: 1994 Product Information Products/Services: Call center and order fulfillment Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing

Representative Clients: Better Homes & Gardens, Cesar Milan, Dacor, Dogeared, Kathy Smith, Linens & Things, Sony Management Thomas Unterseher, CEO Amber LaFramboise, Director, Client Services Stewart Buskirk, VP, IT

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Respondez 33 Wood Ave. South, Suite 600 Iselin, NJ 08830 732-200-0900 Respondez.com Established: 1995 Product Information Products/Services: Contact center and back-office services

Entry Level/Typical Pricing: Pricing for services ranges from $10 to $26 per representative per hour depending on the type of process and if implementation is domestic (U.S.) or offshore location Representative Clients: Haband, Ubisoft Management Anil Wadhwa, CEO/Executive Director Kelly Noel, VP, Marketing Hemant Mehta, SVP, IT

RightNow Technologies 136 Enterprise Blvd., P.O. Box 9300 Bozeman, MT 59718 406-522-4200 RightNow.com Established: 1997 Product Information Products/Services: RightNow CX software suite includes: RightNow Web, RightNow Social, RightNow Contact Center and RightNow Engage delivered on the RightNow Cloud Platform

Entry Level/Typical Pricing: Prices begin at $110/ user/month for the RightNow Customer Experience Suite Representative Clients: Bass Pro Outdoor Online, HauteLook, LeapFrog Enterprises, Overstock.com, ShopNBC.com, The Men’s Warehouse, BeachBody.com, The Container Store, Audible.com Management Greg Gianforte, CEO/Founder Jason Mittelstaedt, CMO Laef Olson, CIO

espondez, a global contact center and international business process outsourcing division of Spanco Telesystems and Solutions Ltd., provides support for multichannel retailers. In addition to staffing a call center, Respondez assists retailers with order management, collections and other customer-service tasks. Its customer service functions include inquiry management, order management and tracking, phone-based customer service, e-mail response management and live chat.

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ightNow provides customer service technology including web self-service, mobile, chat, e-mail management and contact center service. Its on-demand customer relationship management includes agent scripting, a desktop add-in framework and guided assistance. The agent scripting feature walks an agent through a call script to ensure consistent handling of all customer interactions. It gives retailers control over format and layout and the ability to capture and validate data within scripts.

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Social Annex 12408 Sanford St. Los Angeles, CA 90066 866-802-8806 SocialAnnex.com Established: 2010

Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: CityPass, DriversEd.com, EyeBuyDirect.com, Lazybones, PoolCenter.com, Rate Alert, SameDayDr.com, Swatch

Product Information Products/Services: Social commerce platform that includes social sharing, merchandising, engagement and analytics

Management Al Lalani, Director


ne World Direct offers direct-toconsumer fulfillment, call center and e-commerce services. The staff consists of career call center agents who are trained in sales techniques. One World works with retailers to develop scripts that amplify their brands’ personalities. Its agents are continually trained and tested on each retailers’ products. Its inbound services include sales, service and tech support, while its outbound services include surveys, sales and research.

ocial Annex provides technology enabling online retailers to integrate social media into everyday e-commerce functions. The Social Commerce platform includes Social Sharing, Social Merchandising, Social Engagement and Social Analytics. Social Sharing features Share & Save, Refer a Friend, Social Wishlist, Social Compare, Social Virtual Gift and Social Tagging. Social Merchandising includes Social Product Discovery, Most Shared Products and others.



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Strata BPO Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Company declined to disclose customer names

3400 Cahuenga Blvd. West, Suite 114 Los Angeles, CA 90068 310-751-7975 StrataBPO.com Established: NA Product Information Products/Services: Business process outsourcing services include customer, technical, sales and administrative support utilizing telephone, e-mail and live chat

Management Aina Dumlao, CEO

SupportSave Solutions Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Company declined to disclose customer names

11132 Ventura Blvd., Suite 420 Studio City, CA 91604 323-417-0800 SupportSave.com Established: 2004 Product Information Products/Services: Customer service, call center, offshore call center and live chat support services

Management Chris Johns, Founder/Chairman Beatrice White, Operations Manager David Foot, Director, IT

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upportSave provides customer service functions at its center in the Philippines. Its facilities feature an on-site American management team, fully redundant voice and data links to the U.S., and enterprise grade network infrastructure. Retailers can access a SupportSave.com’s surveillance system to view its call center and employees from eight live streaming cameras. SupportSave.com’s business model is designed to make outsourcing affordable. The company was founded in 2004.

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Taction Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Atkins Nutritionals, Century Novelty, LaTienda, McGraw Hill Children’s Publishing, Settler Bears, Vital Choice

251 Jefferson St. Waldoboro, ME 04572 800-458-5461 Taction.com Established: 1983 Product Information Products/Services: Contact center services including inbound and outbound sales, customer service, literature request entry and sales support

Management Ralph S. “Steve” White, Founder/CEO Theresa Jones, VP/GM Christopher Blum, IT Manager

action offers a comprehensive menu of contact center services such as direct-toconsumer and business-to-business sales and service including inbound and outbound sales; customer service; literature request entry; inbound and outbound sales to businesses; and sales support for sales teams. Support services include upselling, crossselling and replacement-selling programs; custom reporting; credit card verification and authorization and dealer and retailer location information.

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TARGUSinfo 8010 Towers Crescent Drive, 5th Floor Vienna, VA 22182 800-682-7487 TARGUSinfo.com Established: 1993

Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Charming Shoppes, HBO, Jenny Craig, Murad, Nordstrom, Progressive, Saks Fifth Ave, ShopNBC, Sylvan, Ticketmaster

Product Information Products/Services: On-Demand Identification, On-Demand Verification, On-Demand Scoring, OnDemand Location

Management George Moore, CEO Paul McConville, SVP, Sales & Marketing Craig Schmackpfeffer, VP, Engineering


trata BPO provides business process support services to web retailers and others. Business process outsourcing services include customer, technical, sales and administrative support, utilizing telephone, e-mail and live chat. Additional services include legal, accounting, engineering, sales, graphic design, data entry, market research, online research and billing. The company designs custom packages for its clients, providing technology, script refinement and group training advice.


ARGUSinfo’s On-Demand Verification service allows retailers to instantly analyze the validity, accuracy and depth of the relationship between name, address and phone information. Using the TARGUSinfo application, online retailers are able to determine whether or not a link exists between a customer’s name, address and phone number. With a single click, they are also able to retrieve detailed data that will give additional insight into the overall risk of a particular order. www.internetretailer.com

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TeleSoft Systems 657 Montroyal Blvd. North Vancouver, BC Canada V7R 2G2 604-986-4116 TeleSoftSystems.ca Established: 1996

Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Mark Anthony Wine Group, Polaris Water,Tourism Whistler, Vancouver Art Gallery, Vancouver Symphony Society

Product Information Products/Services: Call center process improvement consulting; call center agent hiring and training programs

Management David Filwood, Founder/Principal

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TouchCommerce 30501 Agoura Road, Suite 203 Agoura Hills, CA 91301 818-575-2100 TouchCommerce.com Established: 1999 Product Information Products/Services: RightTouch Entry Level/Typical Pricing: $150,000 and up

Representative Clients: 24 Hour Fitness, American Telecast, Carrefour, Comcast, MetroPCS, Guthy Renker, Sprint Management Bernard Louvat, CEO Steve Dille, SVP, Marketing Jim Van Baalen, CTO

TTC Marketing Solutions 3945 N. Neenah Ave. Chicago, IL 60634 800-530-7189 TTCMarketingSolutions.com Established: 1984 Product Information Products/Services: Call center, lead generation, customer reactivation and inquiry conversion services

Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: ADT Security Services, Dr. Newton’s Naturals Management Mary Shanley, President Noreen Shanley, VP

ouchCommerce is a provider of a pay-for-performance conversion model for online retailers. Retailers pay TouchCommerce only for actual conversions, whether new customer acquisition, existing customer upsell and cross-sell, online account openings, e-billing sign-ups or call deflections—answering a customer issue via chat so they don’t have to call the company’s call center. TouchCommerce uses real-time analytics to identify shoppers likely to abandon their sessions.

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TC Marketing is a provider of call center services for retailers, including Internet and catalog merchants. The company also offers lead generation, contact of shopping cart abandoners, customer reactivation, sales and verification, reservations, customer service and upsell sales. TTC Marketing takes online inquiries in real-time and calls customers back within minutes of their request for information. The company also offers full-service inbound customer service.

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UpSellit.com 5655 Lindero Canyon Road, Suite 702 Westlake Village, CA 91362 805-384-6974 UpSellit.com Established: 2005

technology that combines artificial intelligence chat engine with live support representatives Entry Level/Typical Pricing: Revenue share model Representative Clients: Coca-Cola Store, Lifelock, Shop HBO, Sports Authority, TransUnion

Product Information Products/Services: UpSellit provides a suite of payfor-performance site abandonment applications that utilize chat, e-mail and survey technologies; Help Interactive provides online customer support

Management Tom Kogler, President/Co-Founder Jeremy Aaronson, VP, Business Development Chris Wampler, CTO/Co-Founder


elesoft Systems works with retailers to devise call center programs that improve the quality of customer contact across multiple service points, including interactive voice response, live chat, text chat, self-service channels and e-mail. Telesoft can help retailers devise work force management strategies and implement call center technologies, such as intelligent call routing, to increase agent productivity. Telesoft also works with retailers to develop effective human resource practices.

pSellit’s automated chat technology, SmartAgent, understands everyday speech at a structural level to deliver accurate sales reports and prevent shopping cart abandonment. UpSellit’s proprietary virtual chat technology proactively and personally engages customers at predetermined points of action in a campaign. It uses natural language parsing and approved company messaging. UpSellit’s virtual agents can interact simultaneously with up to 10 million customers.



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Upsource P.O. Box 1687 West Tisbury, MA 02575 866-853-1234 Upsourceinc.com Established: 1996

programs include back-office account processing, dispute resolutions, loyalty calling and escalations Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Company declined to disclose customer names

Product Information Products/Services: Customer service, inbound sales, billing, technical support, outbound campaigns, informational requests using voice, e-mail, fax and web chat channels; outbound

Management Joan Chaput, President/CFO Michelle Steinmeyer, VP, Operations Charles Miller, CTO

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USA Fulfillment Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Company declined to disclose customer names

313 Talbot Blvd. Chestertown, MD 21620 800-777-8872 USAFill.com Established: 1983

Management Shirley Moore, Founder/President Product Information Products/Services: Fulfillment, call center, inventory Sheila Roy, Director, Sales & Marketing and order management services

SA Fulfillment offers customized fulfillment technology, real-time access for clients, a full service call center and an expandable, large capacity warehouse. It can provide a hosted shopping site directly tied into its operations to reduce the cost and time of fulfilling orders. Orders are converted into USA’s system electronically, followed by e-mail acknowledgement and shipping confirmation. Services include e-commerce fulfillment and data processing and entry.

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USA800 9808 E. 66th Terrace Kansas City, MO 64133 800-821-7539 USA800.com Established: 1976

Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Brookstone, Chadwicks Crickett Wireless, Hickory Farms, People’s Health, Sun Setter Awnings

Product Information Products/Services: Inbound and outbound sales, lead generation and qualification, reservation and appointment setting

Management Tom Davis, President/CEO Michelle Melland, VP, Client Services Mike Douglas, CIO

SA800 can designs call center programs offering inbound customer care, Internet live chat, click to call and e-mail. It is a leading provider of outsourced customer communications to the catalog industry. USA800’s three call centers are in Kansas. No calls are transferred overseas. Its call centers are capable of processing more than 100,000 calls in a day. 90% of its business is inbound and 10% outbound. Retail customers include Brookstone and Hickory Farms. The company was founded in 1976.

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Velaro 8172 Lark Brown Road, Suite 101 Elkridge, MD 21075 800-983-5276 Velaro.com Established: 2000

Entry Level/Typical Pricing: Live Chat SaaS: $52.95/mo. per agent to $119.95/mo. per agent Representative Clients: Experian, Epicor Software, LG, Livemercial, ProStores by eBay, SkillSoft, T-Mobile, Toro

Product Information Products/Services: Live Chat SaaS (5.8)

Management Alex Bloom, President


psource is a provider of custom contact center applications to web retailers and others. Applications include customer service; inbound sales; billing; technical support; outbound campaigns; informational requests using voice, e-mail, fax and web chat channels; and outbound applications, including back-office account processing, dispute resolutions, loyalty calling and escalations. The company offers after-hours and weekend support, as well as seasonal spike protection.


elaro is a provider of live help/live chat software as a hosted, Software-as-aService product. It features real-time visitor monitoring, shared messages, complete customization, co-browsing and joint form fill, web conferencing, and advanced routing and workflow. Velaro’s proactive chat allows agents to sent chat invitations manually as they monitor visitor behavior or can be triggered automatically based on pre-set rules using Velaro’s Livefluence technology. www.internetretailer.com

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Vovici 196 Van Buren St., Suite 400 Herndon, VA 20170 703-481-9326 Vovici.com Established: 2006 Product Information Products/Services: EFM Community

Entry Level/Typical Pricing: $9,995 to $49,995 Representative Clients: Cisco, General Motors, United States Air Force Management Greg Stock, Chairman/CEO Dave Capuano, VP, Marketing Steve Elliott, CTO/VP, Products

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Warrantech 2200 Highway 121 Bedford, TX 76021 800-833-8801 Warrantech.com Established: 1983 Product Information Products/Services: Extended service contracts

Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Company declined to disclose customer names Management Bruce Saulnier, President Mark Gunn, VP, Marketing Tom Fontanetta, EVP, IT

Product Information Products/Services: Alive Chat Entry Level/Typical Pricing: $29.95/mo.

Representative Clients: Acxiom, Bluehost, Boston Bruins, Bridgestone Golf, Dallas Mavericks, Denver Nuggets, LA Galaxy Live Nation, Loews Hotel, MacMall.com,Magellan Jets, NY Knicks, NY Yankees, Ooma, Philadelphia Flyers, Royal Caribbean Cruises, Shadow Creek Ranch, The San Francisco 49ers, Seattle Seahawks, Toronto Maple Leafs Management Adam J. Stass, CEO/Partner Dustin Yu, CTO/Partner

Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: HSN, ShopNBC

Management Rod Kempkes, President Bob Heeks, VP, Partnership Marketing Product Information Products/Services: Outsourced call center services; Mark Pettay, SVP, Information Services suite of agent and technology-based customer care and customer acquisition program


ebsite Alive is a provider of live chat and mobile chat services to online retailers. Its services feature chat transcripts, visitor tracking and invitation pop ups, chat collaboration, visitor recorder and an operator report suite. Website Alive’s products also offer efficient call routing, pre-chat and end-of-chat surveys, multiple chat lines, and call transfer. Among chat features are past chats lookup, typing indicator, hotkeys phrases and page tagging. Entry level pricing starts at about $30 per month.

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West Direct LLC 11808 Miracle Hills Drive Omaha, NE 68154 800-862-1000 WestDirect.com Established: 1986

arrantech provides the underwriting and administration of service contracts and extended warranties to retailers and other businesses. Warranties cover a range of consumer products, such as consumer electronics, computers and accessories, power tools, fitness equipment, jewelry, and appliances. The company’s online reporting and processing system, WCPSOnline, is designed to reduce administration costs, minimize administration errors and improve processing speed.

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WebsiteAlive 2100 West Loop South, Suite 900 Houston, TX 77027 888-696-4513 WebsiteAlive.com Established: 2004

ovici is a software provider of platforms for online customer communities and advisory panels. Its tools enable businesses to collect feedback, build and manage proprietary panels, leverage corporate social networks and utilize survey analytics and reporting. Vovici partners with companies like Clarabridge, The Phelon Group, Ipsos and Verve to provide services to retailers and other businesses. Verint Systems, a consumer analytics platform developer, acquired Vovici in July 2011.

est Direct LLC is a provider of outsourced call center services to web retailers and others. The company offers a set of agent- and technology-based customer care and customer acquisition applications. DirectConnect, its virtual call delivery technology, allows clients to route their callers to multiple call centers or home-based agents. This helps clients increase their call handling capacity, delivering calls to the best available agent based on predetermined criteria.



DATA SYSTEMS Accudata Technologies Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Company declined to disclose customer names

800 N. Waters Drive Allen, TX 75013 972-390-2610 AccuDataTech.com Established: 1989 Product Information Products/Services: AccuSure Internet Lead Validation and Working Telephone Number services

Management Greg Smith, CEO

ccudata Technologies provides database services for telecommunication, credit card validation, landline number validation, and lead validation and verification, as well as voice over Internet protocol identification and voice over IP CNAMM—or caller name information—services. Information includes name and address verification, carrier type and operating company name. A subsidiary, Privus Mobile, allows smartphone users to receive the name associated with the incoming calls on their smartphones.

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Acentris LLC Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Company declined to disclose customer names

2840 Morris Ave. Union, NJ 07083 908-964-2420 Acentris.com Established: 2010

Management Kurt D. Olender, Founder Michael J. Feldman, Founder

Product Information Products/Services: 360Privacy; design and integrate privacy and information security into all aspects of data collection, maintenance and protection and I.T. security

centris provides data privacy and information security consulting services to web retailers and others. The company’s relationship with OlenderFeldman LLP, a corporate information technology and litigation law firm, gives clients attorney-client privilege and access to litigation services when needed. Acentris provides administrative, technical and physical security compliance. Services include analysis, discovery and assessment, implementation, ongoing compliance and security incident response.

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AddressDoctor Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: LateRooms.com, Nintendo, Omni Hotels & Resorts, Sabre Travel Network

208 S. Wilimington St., Suite 200 Raleigh, NC 27601 866-402-2800 AddressDoctor.com Established: 1991

Management Sven Schrieber, Founder

Product Information Products/Services: AddressDoctor 5; postal address data software

ddressDoctor provides international address data quality software to web retailers and others. The company’s interactive web services validate postal addresses directly during the customer registration or purchase process. If the address is entered incorrectly, appropriate correction proposals are made automatically. The procedure can only continue once the address is correct, meaning clients work with correct billing and delivery addresses from the start. Customers include retail and travel companies.

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Dasient Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Company declined to disclose customer names

1196 Borregas Ave., Suite 201 Sunnyvale, CA 94089 408-400-2200 Dasient.com Established: NA Product Information Products/Services: Web Malware Analysis Platform


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Management Paul Stich, President/CEO Ameet Ranadive, Co-Founder/ VP, Products Neil Daswani, Co-Founder/CTO


asient is an Internet security company that helps protect web retailers and others from losses of traffic, reputation and revenue caused by web-based malware attacks. The company’s technology is behavioral-based. Dasient Web Malware Protection software detects malware through hourly, daily and weekly scans using multiple scanning approaches, such as browser emulation and virtual machine emulation, while checking against blacklists and anti-virus engines. www.internetretailer.com

DATA SYSTEMS Datamatics Global Services Ltd. 31572 Industrial Road, Suite 400 Livonia, MI 48150 800-717-9153 Datamatics.com Established: 1975

Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Gate Gourment, Jet Airways (India) Ltd., Tata Power, Union Bank of India

Management Product Information Lalit S. Kanodia, Founder/Chairman Products/Services: i-Architect, application Rahul L. Kanodia, Vice Chairman/CEO blueprinting and health check programs; DARTS, Datamatics Automated Regression Testing Solution; Dartenium, test automation program

Product Information Products/Services: Dovetail CRM

Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Company declined to disclose customer names Management Stephen Lynn, President/CEO Emily Lewis, Director, Marketing Gary Sherman, CTO/VP, Products

Product Information Products/Services: Application performance management

Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: AutoTrader.com, BonTon, Macy’s, Travelport, Zappos.com Management John Van Siclen, CEO Blair Drenner, VP, Business Development Bernd Greifeneder, CTO/Founder

eBridge Connections 777 Walkers Line Burlington, ON Canada L7N 2G1 800-755-6921 eBridgeConnections.com Established: 1993 Product Information Products/Services: Accounting Integration for e-commerce, EDI, and customer response management


ovetail develops, maintains, hosts and provides access to marketing for retailers. Dovetail Support Suite software capabilities include data import/export, custom integrations, advanced technical training and automated web testing for customizations. Deployment options include on-premise, with vendor-managed installation, configuration and upgrades and flexible licensing options; and a hosted option, which adds preventive maintenance and flexible subscription options with free upgrades.

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dynaTrace Software 400 Totten Pond Road, 2nd Floor Waltham, MA 02451 781-768-4900 dynaTrace.com Established: 2005

atamatics Global Services is a global I.T. and business process outsourcing organization for web retailers and others. Capabilities include content and editorial services, analytics, social media enablement, imaging services, portal management and enhancement, and mobile application development. Datamatics helps web retailers develop search engine-optimized content and assists with intelligent cataloging to help enhance user experience for each login to the client’s portal.

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Dovetail Software 4807 Spicewood Springs Road, Building 4, Suite 200 Austin, TX 78759 512-610-5400 DovetailSoftware.com Established: 1995

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Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Company declined to disclose customer names Management Colin Brown, CEO Dave Malda, Maketing & Sales Manager Alex Stewart, COO

ynaTrace Software is an application performance management and application performance monitoring company for web retailers and others. The company’s PurePath technology gives clients a detailed view of application behavior that delivers code-level diagnostic depth for each transaction at every stage of the application lifecycle. Clients can view and optimize transaction performance by customer, by type of action, by geography, order size or other factors.

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Bridge Connections provides accounting integration software that connects and automates business systems for web retailers and others. Services include electronic data interchange integration, customer relationship management integration and web store integration. The company’s web store integration software enables e-retailers to synchronize inventory information, order details and customer information with their accounting package. The Canadian company was founded in 1993.



DATA SYSTEMS

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Edgenet Entry Level/Typical Pricing: Per item per month fees apply for Ezeedata Solutions, pricing for other programs is provided upon request Representative Clients: 3M, AutoZone, Bing, Duraflame, eBay, Honeywell, Moen, Samsung, Sears, Google, Zenith

12 Cadillac Drive, Suite 300 Brentwood, TN 37027 877-334-3638 Edgenet.com Established: 1995

Product Information Products/Services: Ezeedata Commerce, Ezeedata Management GDSN, Ezeedata Search, Guided Selling, Cad Quest, Tom Frederick, CEO/President Joe Czarnecky, EVP/SVP, Sales & Marketing Catalog Composer Ron Rudolph, CTO/Data Officer

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Epicor Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Famous Footwear, La Senza, Orvis, Priceline, Reitmans, Simply Fashion, Tommy Bahama

7683 Southfront Road Livermore, CA 94551 800-999-1809 Epicor.com Established: 1972

Management Product Information Pervez Qureshi, President/CEO Products/Services: Enterprise resource planning, point of sale, supply chain management and human John Hiraoka, EVP/CMO capital management software programs

Experian Marketing Services Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Company declined to disclose customer names

Experian.com 300 Park Ave. South, 9th Floor New York, NY 10010 Phone: 888-246-2804 Established: NA

Management Matt Seeley, Group President, Experian Marketing Services North America

Product Information Products/Services: Experian Marketing Services

picor provides software for web retailers and others. Epicor Retail POS software includes applications for point-of-sale, merchandising and cross-channel order management. The software also can integrate retailers’ sales channels, order management, inventory and other operations. Epicor serves specialty and general merchandise retailers in industries including apparel, footwear, discount, general merchandise, automotive aftermarket, lumber and building materials, nursery, and pharmacy.

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xperian is an information services company providing data and analytical tools to web retailers and others in more than 80 countries. Core services include helping companies manage credit risk, prevent fraud and better target their marketing offers. The company’s key divisions include credit services, division analytics, marketing services and interactive. Experian manages large and comprehensive databases containing the credit applications and repayment histories of consumers and businesses.

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Experian QAS 125 Summer St., Suite 1910 Boston, MA 02110 888-727-8330 QAS.com Established: 2001

data updates and technical support; Software-asa-Service model is also available Representative Clients: Overstock.com, Saks Fifth Avenue

Product Information Products/Services: QAS Pro Web Entry Level/Typical Pricing: Pricing is available per transaction or per processor annual basis with volume discounts which provides access to regular


dgenet collects, organizes and optimizes product data for web retailers and others. The Edgenet Network delivers enriched data from supplier product data feeds to web retailers for use in e-commerce, store and supply chain systems. Retailers in the network can review and receive optimized product data feeds. Edgenet’s Ezeedata supports global data synchronization network source data, marketing data and private data for clients’ product data management strategy needs.

Management Thomas Schutz, SVP/General Manager, Experian QAS North America Beatriz Santin, Sr. Director, Marketing & Product Management


xperian provides postal address verification services for web retailers and others. QAS Pro Web software checks addresses for accuracy while customers enter them during checkout, so the customer is still available for interaction. QAS Pro Web automatically standardizes addresses and checks for spelling mistakes before passing the address to the web retailer. The verification tool is written in HTML codes and utilizes local postal authority data. Pricing includes pertransaction and other options. www.internetretailer.com

DATA SYSTEMS Fusion Multisystems 2855 E. Cottonwood Pkwy., Suite 100 Salt Lake City, UT 84121 801-424-5500 FusionIO.com Established: 2005 Product Information Products/Services: ioDrive2 and ioDrive2 Duo

Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Alibris, Lockerz, MySpace, Wine.com, Xbox LIVE, Zappos.com Management David A. Flynn, CEO/President Rick C. White, CMO Stephen G. Wozniak, Chief Scientist

Entry Level/Typical Pricing: Starting at $500/mo. Representative Clients: Company declined to disclose customer names Management Tom Jennings, President/CEO

Product Information Products/Services: Cloud and hosted services, colocation and hosting services, data backup, voice, internet, data, VPN and managed network services and I.T. and telecom consulting

2050 N. Greenville Ave. Richardson, TX 75082 866-275-4526 KBMG.com Established: 1997

Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: AT&T, Ford, Humana, John Deere, Michelin, Papa John’s Pizza, Sprint, United Health Group, Verizon

Product Information Products/Services: IMPACT Database Marketing System

Management Gary S. Laben, CEO Barbara Palmer, SVP/Head of Marketing Andy Rutberg, President, Global Services

Marketing Software Co.

Product Information Products/Services: Database design and management, data processing and enhancements, e-marketing, modeling and analytics


Tquotes is a provider of I.T. and telecom applications to web retailers and others. Products include cloud and hosted services, colocation services, data backup, voice, Internet, data, virtual private network and managed network services, and I.T. and telecom consulting. Other services include voice, voice and data, voice over Internet protocol, audio conferencing, video conferencing, web conferencing, wholesale bandwidth, wholesale voice, satellite and fixed wireless.

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KBM Group

6200 Canoga Ave., Suite 102 Woodland Hills, CA 91367 818-346-1600 MSCNet.com Established: 1975

usion-io provides shared data decentralization services to web retailers and others. The company’s storage memory platform helps improve processing capabilities within a data center by moving processcritical data closer to the central processing unit. Fusion’s ioMemory software can help web retailers achieve the performance needed to accommodate load spikes, by eliminating database latency with a high-capacity memory tier that can provide retailers a higher return on investment.

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ITquotes 134 8th St., Suite B Hermosa Beach, CA 90254 866-289-8352 ITquotes.com Established: 2000

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Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Guitar Center, HotelReservations.com, Leslie’s Swimming Pool Supplies, Reebok, Relax The Back, Sprint, Trader Joe’s Management Larry Sacks, CEO Kevin Blayne, President/CMO Gary Abrams, VP/CTO

BM Group provides knowledge-based marketing software to web retailers and others. Services include business strategy, data integration, analytics, reporting and measurement, channel marketing, digital services, program management and outsourcing. Marketing strategy and analytic services include data assessment, performance improvement, data-centric strategy development and analytic insights. KBM Group’s Infrastructure Roadmap is a methodology that helps clients build a marketing infrastructure.

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arketing Software is an integrated database marketing services firm for web retailers and others. Services include database design and development, modeling and analytics, data processing and enhancements, e-mail broadcast services and mobile applications. Data processing services include file conversion and data parsing, address standardization, national change of address, locatable address conversion system, delivery point validation and real-time address correction.



DATA SYSTEMS

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Mashery Entry Level/Typical Pricing: Accelerator edition starts at $2,500/mo. plus implementation fees; prices vary for Platform and Unlimited editions Representative Clients: Alibris, Best Buy, Bluefly, Body Media, CaféPress, eMusic, Expedia, Gifts.com, Hotwire, Netflix, The New York Times

717 Market St., Suite 300 San Francisco, CA 94108 415-684-7200 Mashery.com Established: 2006 Product Information Products/Services: Mashery API Management Solution

Management Oren Michels, Co-Founder/CEO Randi Barshack, VP, Marketing Heather McKelvey, VP, Engineering & Operations

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Melissa Data Corp. 22382 Avenida Empresa Rancho Santa Margarita, CA 92688 800-635-4772 MelissaData.com Established: 1985 Product Information Products/Services: WebSmart Contact Data Quality Web Service

Entry Level/Typical Pricing: WebSmart Web Service is $2,900 to $8,900/yr. depending on volume of address records processed Representative Clients: CXT Software, Dansko, Disney, Frito-Lay North America, Lithographic Communications, Nestle, Shari’s Berries, Toyota, Verizon Communications Management Raymond Melissa, President Gary Van Roekel, COO

elissa Data is a developer of contact data verification and mail management applications for web retailers and others. Data enhancement services include national change of address list cleanup service, e-mail append, phone append, address append, global address verification, other postal enhancements, suppression services, demographic enhancements and data management. Data quality and address verification tools for the web include international address verification and correction.

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MicroStrategy 1850 Towers Crescent Plaza Tysons Corner, VA 22182 703-848-8600 MicroStrategy.com Established: 1989

Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Aeropostale, Cabela’s, David’s Bridal, eBay, Facebook, GEICO, Godiva, Hallmark, Levi Strauss, Starbucks, Sprint Nextel

Product Information Products/Services: MicroStrategy 9, a fully integrated business intelligence platform

Management Michael J. Saylor, Chairman/President/CEO Donald W. Hunt, EVP, Worldwide Sales & Operations Jeffrey A. Bedell, EVP, Technology/CTO

icroStrategy provides business intelligence technology to web retailers and others. The company’s integrated reporting, analysis and monitoring software allows companies to analyze the data stored across their enterprise and delivers information to business users via e-mail, web and mobile devices, including the iPhone, iPad and BlackBerry. MicroStrategy supports five distinct business intelligence application patterns that assist clients’ monitoring, reporting and analytical needs.

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Oracle Corp. 500 Oracle Pkwy. Redwood Shores, CA 94065 650-506-7000 Oracle.com/retail Established: 1977

Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Canon, Clarins Canada, Eastman Kodak, HBO, J.M. Smucker, Land O’ Lakes, Pella, The RoomPlace, Welch Foods

Product Information Products/Services: SPARC SuperCluster T4-4

Management Lawrence J. Ellison, CEO


ashery provides application programming interface management, infrastructure and strategy to web retailers and others. The API Control Center allows clients to manage API access and deployment with tools that include configurable key provisioning, settings change history, timeout notifications, API versioning, partner configurations, custom response codes, maintenance notification configurations, secure sockets layer support, signature authentication and OAuth 1.0 and 2.0 Accelerator support.


racle provides retail applications and server and storage software for web retailers and others. Oracle Retail In-Store Operations software enables multichannel retailing by supporting key business functions, including point of sale, store labor management, customer order management and store inventory management. Users can gain insights into planning, pricing, forecasting, merchandising, supply chain management and marketing. They also can connect customer interactions across all channels. www.internetretailer.com

DATA SYSTEMS

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PivotLink One Post St., Suite 900 San Francisco, CA 94104 866-625-9884 PivotLink.com Established: 1998 Product Information Products/Services: PivotLink 5 Business Intelligence Platform and PivotLink ReadiMetrix for Retail

Entry Level/Typical Pricing: Subscription-based pricing Representative Clients: CamelBak Products, Car Toys, Guardian Home Care Holdings, REI, Novell, Party City, Rossignol, Shaklee, Taleo, Timbuk2, Zones Management Bruce Armstrong, CEO Ching Wan, CTO/Founder Thomas Muise, CFO

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PriceManager.com 145 Ayers Ct. Teaneck, NJ 07666 800-574-0130 PriceManager.com Established: NA Product Information Products/Services: Subscription-based price tracking, data warehouse, security and reporting services

Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Company declined to disclose customer names Management John Swatek, President

570 Lake Cook Road, Suite 100 Deerfield, IL 60015 877-761-9990 ProSourceDev.com Established: 2001

Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Flat Rock Furniture, LuckyVitamin.com, Safe-Way Garage Doors,Tea forté

Product Information Products/Services: ProSource Multi-Channel Commerce Solution

Management Rick Zipf, CEO


roSource provides software applications for web retailers and others. E-commerce services include an integrated web store that allows users to set up item and pricing data just once and make it available to all channels. Features include item category management, shared pricing and item logic between the back-end and the web, as well as integrated order fulfillment and financials posting. Web store integration to upsell and cross-sell data in the back end eliminates duplicate data entry.

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QuantiSense

Product Information Products/Services: The QuantiSense Suite, including QuantiSense Merchandising, QuantiSense Direct and QuantiSense Store Ops Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing

riceManager.com provides price comparison software to web retailers and others. The subscription-based service monitors and tracks pricing on competitors’ products and compares them to the client’s pricing. The company’s WebCrawlers “spider” combs through public storefronts to collect competitive data relative to the client’s products. The data is cleansed and loaded into a central data warehouse. Users can generate standard reports or enlist PriceManager to develop customized reports.

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ProSource

3350 Riverwood Pkwy., Suite 1700 Atlanta, GA 30039 866-880-4200 QuantiSense.com Established: 2001

ivotLink provides business intelligence software for web retailers and others. The PivotLink Business Intelligence Platform is delivered in a Software-as-aService model that combines data regardless of format from any on-site or off-site source. Users can add new data sets, change data relationships and build new reports, and add totals, calculations and other user features to a report. They can navigate to transaction-level detail or switch between tabular and graphic views.

Representative Clients: Big Five, Burlington Coat Factory, Carter’s, Casual Male Retail Group, Five Below, Guitar Center, Hallmark, Hudson’s Bay Company, Lululemon Athletica, Men’s Wearhouse, Michaels, The Navy Exchange Service Command, Pacific Sunwear of California Management Jeff Buck, CEO Juan Esteban Pereira, Chief Architect Andy Winans, President

uantiSense provides business intelligence software for web retailers and others. Its retail analysis software is available in three modules: QuantiSense Merchandising, QuantiSense Direct and QuantiSense Store Ops. QuantiSense integrates retailers’ audited sales data into the QuantiSense warehouse to allow slice-and-dice analyses across geography, location, time and vendor. The software integrates pre-audit sales data for “flash sales” results with the ability to substitute audited data.



DATA SYSTEMS

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Quest Software 5 Polaris Way Aliso Viejo, CA 92656 949-754-8000 Quest.com Established: 1987

Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: ADT, DaimlerChrysler, Dell, HBO, Home Depot, MGM Mirage, Microsoft, Priceline.com, Shell, Stride Rite, Verizon, Vodafone

Product Information Products/Services: Quest vRanger 5.3, Change Auditor, Foglight, NetVault, Quest One Identity Management, Toad

Management Douglas F. Garn, CEO/President Steve Dickson, SVP, Product Management Carl Eberling, CTO

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Relevate Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Company declined to disclose customer names

6883 Commercial Drive Springfield, VA 22159 800-523-7346 RelevateGroup.com Established: 2009

Management Steven Rao, CEO Gay Bitter, VP, Marketing Larry Webb, VP, Client Services & Production

Product Information Products/Services: Data append, enhancement, acquisition (including proprietary new mover and auto owner data), hygiene and database management

Retail Information Systems Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: American Apparel, Cartridge World, Flip Flop Shops

2555 Westhollow Houston, TX 77082 800-347-3020 RetailInfoSys.com Established: 1993 Product Information Products/Services: Retail Pro V9- point-of-sale and inventory management software

Management David Alston, Owner

Riversand Technologies Representative Clients: Bed Bath & Beyond, Bluestem Brands, Overstock.com, PC Connection, VF

9800 Richmond Ave., Suite 140 Houston, TX 77042 713-934-8899 Riversand.com Established: 2001 Product Information Products/Services: MDMCenter Version 6.1 Entry Level/Typical Pricing: Entry price is $50,000


uest Software provides information technology management and systems management software for web retailers and others. The company’s database management products span multiple platforms and help retailers diagnose database performance issues. Clients can establish benchmarks, collect metrics, review real-time and historical analyses, and monitor activity. SharePlex offers data comparison, synchronization and monitoring functionalities, streamlining data replication to deliver only what’s needed.

Management Upen Varanasi, CEO Andrew Simpson, VP, Business Development Anil Kini, CTO


elevate provides data appending, data enhancement and real-time data applications for web retailers and others. Its behavioral targeting and data driven software, delivered through flexible digital and traditional delivery platforms, uses customized client-driven business rules. Services include phone append, reverse append, consumer and business data append, new connects, e-mail append and e-mail campaign management, merge/purge, data analytics and database management.

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etail Information Systems provides point-of-sale and inventory management software to web retailers and others. Retail Pro Version 9 software includes POS and store operations, merchandising, payment applications, planning and business intelligence modules. LightSpeed is a retail POS application for single or multi-store operations. RetailNEXT is business intelligence software. VisualRetailing is a virtual reality tool for building interactive threedimensional stores and designing shop floors.

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iversand Technologies provides product information management and master data management software for web retailers and others. The company’s PIM application is designed to handle all product-related workflows and data management needs across an enterprise, while the MDM software allows enterprises to manage their master data across product, trading partner, asset and material entities. PIM for MultiChannel Retailing publishes product information to customers and channel partners. www.internetretailer.com

DATA SYSTEMS Runner Technologies 6530 W. Rogers Circle, Suite 31 Boca Raton, FL 33487-2753 877-784-0003 RunnerTech.com Established: 1997

Entry Level/Typical Pricing: CLEAN_Address varies between $600 to $11,990/yr. for a hosted or in-house application, depending on address volume Representative Clients: AstraZeneca, Sprint, Stage Stores, Tupperware, WebMD

Product Information Products/Services: CLEAN_Address

Management Kevin Runner, CEO Barry Allweiss, VP, Sales& Marketing

Product Information Products/Services: MailRoom ToolKit Architect Entry Level/Typical Pricing: $2,500-$10,000

Representative Clients: AFLAC Insurance, Blue Cross and Blue Shield Association, Federal Reserve Bank of Dallas, JP Morgan Chase & Co., Kaiser Permanente, Mutual Federal Savings Bank, Rite Aid Corp., Social Security Administration, U.S. Senate, U.S. Dept of Veteran Affairs, U.S. Mint Management Hugh Rogovy, President/Co-Founder Joseph Skop, SVP, Worldwide Sales Randy Hoefer, SVP, Research & Product Strategy

atori Software provides contact data management and mailing preparation applications. Its MailRoom ToolKit Architect offers a comprehensive set of address management tools and is certified for address correction and postal presorting. The system is designed to integrate with most applications that collect, store or use address data. Functions include validating addresses at the point-of-entry, cleaning and updating addresses in client databases, and integrating postal presorting.

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TAM Retail 10609 W. 159th St. Orland Park, IL 60467 708-460-0999 TAMRetail.com Established: 1980

Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: The Shop at the Historic New Orleans Collection, The Wash Tub

Product Information Products/Services: The Assistant Manager

Management Brian Lode Sr., President Bruce Lode, EVP

AM is a retail management application. ETAM, the company’s e-commerce software, allows retailers to publish products and services to their web store; eliminate manual or duplicate entry of members, products and orders; generate customized sales and customer reporting; integrate directly with common shippers for rate calculation and shipping labels; and integrate to sales reporting, inventory and accounting modules. TAM is payment card industry-data security standards compliant.

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TeleSign Corp. 4136 Del Rey Ave. Marina Del Rey, CA 90292 310-740-9700 TeleSign.com Established: 2005

Entry Level/Typical Pricing: Transaction based model: entry level price $0.001 cents per transaction Representative Clients: Company declined to disclose customer names

Product Information Products/Services: Telephone Verification, Twofactor Authentication, PhoneID

Management Steve Jillings, CEO Brenna LeNoir, Marketing Manager Charles McColgan, CTO


unner Technologies provides Oraclebased technology for address verification and web-based applications. Services include data quality software, survey management, customer relationship management sales and systems, human resources performance management and development tools. CLEAN_Address verifies and standardizes global addresses in real-time or batch, using a procedural language/structured query language procedure call that saves data entry time and protects against fraud.

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Satori Software 1301 5th Ave., Suite 2200 Seattle, WA 98101 800-553-6477 SatoriSoftware.com Established: 1982

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eleSign provides phone-based authentication and verification services for web retailers and others. Telephone Verification helps prevent fraud by verifying users in real time, using their phone. Its Two-Factor Authentication prompts users to log in with their user name and password. TeleSign then sends an automated voice call or short message service signal to the phone number on record with a one-time code, which users enter for authentication. PhoneID determines the type of phone being used.



DATA SYSTEMS

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V12 Group Representative Clients: Acxiom, AutoNation, Bank of America, Canyon Ranch Spa, Equifax, FantasticSams, Guitar Center, ING, Jo-Ann Fabrics, Microsoft, Reebok, Sprint, Wynn Resorts

141 W. Front St., Suite 410 Red Bank, NJ 07701 866-842-1001 V12Groupcom Established: 2002 Product Information Products/Services: Database management and marketing services Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing

Management Paul Chachko, CEO Jeff Berke, EVP, Sales & Marketing Ray Estevez, CIO

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Webgility LLC 301 Howard St., Suite 950 San Francisco, CA 94105 877-753-5373 Webgility.com Established: 2007 Product Information Products/Services: eCommerceConnector (eCC) Entry Level/Typical Pricing: Basic plan is $19.95/mo. plus an initial license fee of $99

Representative Clients: Beauty Clicks, Bella Vita Bags, Energetic Nutrition, LifewearCouture.com, ThereThere.com, The Wine Cellarage Management Parag Mamnani, Founder/CEO Brenda Le, Marketing Manager Prem Alvares, Director, Technology

Product Information Products/Services: ENCORE


ebgility provides QuickBooks e-commerce integration software with desktop, web-based and mobile applications to web retailers and others. Its flagship product, eCommerceConnector, integrates with more than 20 e-commerce platforms, all PC editions of QuickBooks, major shipping processors and payment gateways. A companion iPhone app, eCommerceConnector Mobile, integrates with e-commerce platforms to allow businesses to manage their online store on the go.

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Wipro Ltd. Sarjapur Road, Doddakannelli Bangalore, India 560 035 91 802844-0011 Wipro.com Established: 1945

12 Group provides database management applications to web retailers and others. Retail industry services include customer profiles, modeling and analytics, consumer data, business data, data enhancement, acquisition, e-mail marketing and a data management platform. V12 Group’s multichannel consumer database is a hybrid file built from compiled and proprietary data sources and combines postal, e-mail, phone and mobile data, as well as more than 260 selects to help improve targeting.

Entry Level/Typical Pricing: Depending on the requirements pricing starts at $8,000 and up Representative Clients: Company declined to disclose customer names Management TK Kurien, CEO/IT Business & Executive Director Ratnesh Pandey, Marketing Manager


ipro provides information technology business services, consulting, systems integration and outsourcing services to web retailers and others. The company helps retailing clients integrate legacy investments and troubleshoot systems used to manage operations, including customer relationship management, enterprise resource planning, data warehousing, predictive data analytics and price optimization. Wipro is an Oracle Retail Tier 1 Partner. Additional services include analytics and information management.


DELIVERY SERVICES

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Act Fast Delivery 4730 Broom St. San Antonio, TX 78217 877-650-3278 ActFastDelivery.com Established: 1977


Management Mike Miller, President Product Information Products/Services: Logistics management company providing intrastate and interstate ground courier and air freight transportation services across the U.S.

A

AdShip.com 1000 5th St., Suite 400 Miami Beach, FL 33139 305-462-3744 AdShip.com Established: 2008 Product Information Products/Services: Pay-per-ship advertising

Entry Level/Typical Pricing: Shippers paid about 50 cents per shipment Representative Clients: Company declined to disclose customer names Management Patrick Blanchet, Founder/CEO Jose Li, VP, Business Development & Marketing Jim O’Reilly, Director, Technology

Product Information Products/Services: REDe

Entry Level/Typical Pricing: Basic plan starts at $200/mo. Representative Clients: Company declined to disclose customer names Management Fadi Ghandour, Founder/CEO Lina Shehadeh, CMO Samer Awajan, CTO

Product Information Products/Services: Argix’s retail sort center has the capacity to induct, label, sort and dispatch over 220,000 cartons per day to 41 store delivery terminals nationwide


ramex offers web retailers global transportation options, including international and domestic express delivery, freight forwarding, logistics and warehousing, publication distribution, and specialized shopping services, such as theShop and Ship U.S. mailbox and Shop the World catalog shopping. The Aramex-led Global Distribution Alliance brings together 40 independent express companies from around the world, each specializing in their own region. The network is backed by Aramex’s tracking system.

A

Argix Direct 100 Middlesex Center Blvd. Jamesburg, NJ 08831 732-656-2550 ArgixDirect.com Established: 1980

dShip.com is an online marketplace that allows advertisers to pay shippers to promote their products or services. AdShip’s Pay-Per-Ship service allows web retailers to cut shipping costs by including an ad from one of AdShip’s partners. The retailer receives a discount or rewards points for including the ads. Retailers can redeem AdShip rewards points for prizes or cash. Shippers also can access the multi-carrier shipping systems for free from a single online resource.

A

Aramex 182-21 150th Ave. Springfield Gardens, NY 11413 718-553-8740 Aramex.com Established: 1982

ct Fast Delivery is a logistics management company providing intrastate and interstate ground courier and air freight transportation services nationwide. The company provides contract drivers with vehicles at a flat monthly rate. It also provides on-demand service for retailers, with rates varying according to the requested transportation. Act Fast Delivery has formed strategic alliances with ground and air transportation companies. Dispatchers check each scheduled route daily.

Entry Level/Typical Pricing: Pricing and fees vary by client, based on the required solution Representative Clients: Company declined to disclose customer names Management Ken Wappel, CEO/Chairman of the Board Mike Guerriero, EVP, Sales Nino Silvano, CIO

rgix Direct’s consumer-direct program serves e-commerce, catalog, seasonal, and small parcel shipping and delivery needs. Merchandise is received at the Argix retail sort center, which can induct, label, sort and dispatch more than 220,000 cartons per day to 41 store delivery terminals nationwide. Its processes and facilities incorporate proprietary technology to pull merchandise through the network at high speed, which the company says achieves 98% on-time deliveries.



DELIVERY SERVICES

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BorderJump Representative Clients: Company declined to disclose customer names

631 Second Ave. South, Suite 200 Nashville, TN 37210 615-346-9373 BorderJump.us Established: 2008 Product Information Products/Services: BorderShip, BorderPay Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing

Management Bobby Frank, President/CEO Chris Chamberlain, Partner/Director, Business Development Chuck Bryant, CTO

B

Brokers Worldwide 701C Ashland Ave. Folcroft, PA 19032 800-624-5287 BrokersWorldwide.com Established: 1986 Product Information Products/Services: Brokers Worldwide is a full-service international and domestic mail and parcel company specializing in the preparation and

distribution of books, magazines, journals, catalogs, promotional mail, personalized correspondence, invoices and parcels worldwide. Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Company declined to disclose customer names Management Michael Hastings, CEO

Canada Post Borderfree Representative Clients: Company declined to disclose customer names

4 Queen St., 5th Floor St. Catharines, ON Canada L2R 5G3 905-688-2615 Canadapost.ca Established: 1867 Product Information Products/Services: Admail, Borderfree, GeoPost, Lettermail, PosteCS, SmartFlow, Xpresspost, crossborder logistics and returns management Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing

Management Deepak Chopra, President/CEO Laurene Cihosky, SVP, Direct Marketing, Advertising & Publishing Business André Turgeon, SVP/ Chief Information Technology Officer TOP 500

Product Information Products/Services: International parcel logistics


rokers Worldwide is a domestic and international mail and parcel service company, serving web retailers and others. Services include international mail service, international parcel service, domestic mail service, lettershop and mail preparation services, fulfillment services and data processing services. The company offers discounts on air mail, parcels, foreign express and USPS services. Each web retailing client has access to a dedicated account manager and customer service representative.

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anada Post, Canada’s national postal administration, offers Borderfree software that helps U.S. retailers manage each step of a Canadian customer’s order from checkout to last-mile delivery and post-order customer service. Borderfree manages Canadian cost quoting, including duties, taxes and Canadian currency conversion; cross-border parcel preparation and electronic customs clearance; cross-border delivery directly to customers; and Canadian returns through Canada Post’s returns facility.

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Canadaplus.com 6220 Westar Drive LaSalle, ON Canada N9J 0B5 519-734-0292 Canadaplus.com Established: 1991

orderJump provides international delivery and logistics services for web retailers and others. The company’s integrated technology platform provides duty calculation, shipping, logistics, returns, payments, marketing and globalization tools for web retailers looking to expand into new markets. BorderShip allows customers to see only products for sale in their market, prepaying all duties and taxes at checkout. BorderMedia connects retailers with a prequalified Latin American buyer base.

Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: American Eagle, Bass Pro Shops, Crate & Barrel, Hammacher Schlemmer, Mattel, Office Depot, J.C. Penney, Sunbeam Management Scott Lane, VP, Canadian Operations


anadaplus.com is an international parcel logistics company connecting U.S.-based web retailers with their Canadian customers. Logistics management services include parcel, less-thantruckload freight and truckload freight. Canadaplus.com deals with border issues, such as ensuring the lowest possible duties and taxes and eliminating cash-on-demand charges at the time of ordering. The company generally achieves delivery within two to five days of fulfillment. www.internetretailer.com

DELIVERY SERVICES

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DHL Express 1200 S. Pine Island Road, 4th Floor Plantation, FL 33324 800-225-5345 DHL-USA.com Established: 1969 Product Information Products/Services: Shipping solutions include DHL WebShip and CorporateShip; DHL Import Express Online; DHL EasyShip Professional, DHL EasyShip Professional Plus; DHL EasyShip Enterprise; Vendor

Partner Solutions and developer tools that integrate with a customer’s shipping system Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Hard Rock International, MyUS.com, U.S. Department of Defense Management Ian Clough, CEO Christine Nashick, VP, Marketing Pablo Ciano, CIO

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DHL Global Mail 2700 S. Commerce Pkwy. Weston, FL 33331 866-546-5200 DHLGlobalMail.com Established: 1969 Product Information Products/Services: Domestic and International Shipping

Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Company declined to disclose customer names Management Patrick Martin, SVP, Global Marketing & Commercial USA

Direct Link Worldwide 700 Dowd Ave. Elizabeth, NJ 07201 908-289-0703 DirectLink.com Established: 1986 Product Information Products/Services: Direct mail, distribution, business and finance mail solutions

Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Company declined to disclose customer names Management John Cucciniello, President

Distribution Management Group 15105-D John J. Delaney Drive, Suite 002 Charlotte, NC 28277 DMGIncorporated.com Established: 2004 Product Information Products/Services: Small Parcel Spend Management System and shipping advisory services


HL Express is an international delivery and logistics company serving web retailers and others. Services include international express, air and ocean freight, road and rail transportation, contract logistics and international mail services. DHL has four divisions: Express, Global Forwarding/ Freight, Supply Chain and Global Mail. A Global Customer Solutions area works closely with the company’s top 100 customers in key industry sectors including consumer products and services.

Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Boys & Girls Club of America, Eddie Bauer, Hamilton Beach, MyPublisher.com, Perry Ellis Management Mitch Felts, President/CEO Gary Schwake, Director, Business Development

HL Global Mail is a provider of expedited mail and shipping services for high-volume mailers, including web retailers. DHL Global Mail offers businessto-commerce and parcel shipping applications, and works with many web retailers, mail order businesses, wholesalers, catalog companies, and brick and mortar retailers. In addition to its mail and parcel products, DHL Global Mail offers optional domestic and international mail services and mail management tools.

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irect Link Worldwide, a unit of Sweden Post Group, provides international mail services and software to web retailers and others. Direct Mail Solutions include targeting, distribution, production and response services. Distribution Solutions include fulfillment, distribution, orders and returns services. Business Mail Solutions include planning, distribution, preparation and feedback services. Finance Mail Solutions include file handling, distribution, production and undeliverables services.

D

istribution Management Group provides cloud-computing distribution services to web retailers and others who ship small parcels. The company’s Small Parcel Spend Management System provides retailers with the information needed to manage their shipping costs. Small parcel business intelligence tools include spend management and reporting, invoice auditing, optimization and analysis, a carrier proposal comparison tool, and advisory services through the company’s affiliate.



DELIVERY SERVICES

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DYMO Endicia 385 Sherman Ave. Palo Alto, CA 94306 800-576-3279 Endicia.com Established: 1982 Product Information Products/Services: Endicia Professional, Endicia Premium, Endicia for Mac, Endicia Label Server (100% web services), Platinum Shipper, DAZzle Express, Envelope Manager LE, Internet Move Updating, PictureItPostage, and XML Address Validation

Entry Level/Typical Pricing: Electronic postage service is free for first 30 days and then varies from $9.95-$34.95/mo. Representative Clients: ABOL, ChannelAdvisor, Creative Logistics, Dydacomp, Harvey Software, iShip, NetSuite, NewHaven Software, OZ Development, Stone Edge, U-Pic, V-Technologies Management Amine Khechfe, GM Emma Johnson, Director, Marketing Harry Whitehouse, CTO

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Eastern Connection Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Company declined to disclose customer names

60 Olympia Ave. Woburn, MA 01801 800-795-2872 EasternConnection.com Established: 1983

Management Jim Berluti, President/CEO Product Information Products/Services: Overnight shipping and logistics Steve Lavigne, EVP, Operations Dennis Villano, VP, IT

astern Connection is a regional transportation and logistics provider for web retailers and others. Shipping and freight services include ground, priority, sameday courier, expedited mail, international shipping, and transportation logistics and warehousing. Clients can go to the company’s web site to track or ship a package, view service maps, rate a package, view a zone locator, view an event schedule, apply for an account, contact sales or view fuel surcharges.

E

Ensenda Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Amazon.com

580 California St., 2nd Floor San Francisco, CA 94104 415-277-2000 Ensenda.com Established: 2000 Product Information Products/Services: Last-mile logistics services in the U.S. and Canada

Management Rob Howard, CEO Brandon Mah, Director, National Accounts Shermann Min, VP, Technology

nsenda provides logistics services, including pool distribution and same day/ next day delivery, delivered as a Softwareas-a-Service, to web retailers and others. The company’s technology platform allows clients to standardize data interactions across multiple logistics providers. Functionality includes single portal tracking, standardized data exchange, cost management and data tools, payment processing, a single point for data injection, and uniform pricing and service levels.

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FedEx 942 S. Shady Grove Road Memphis, TN 38120 800-463-3339 FedEx.com Established: 1971

Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Zephyr Sports, ThinkfastToys.com, The Wooden Rainbow, My Shoe Outfitters

Product Information Products/Services: FedEx Express (express commercial and residential service, US and international), FedEx Ground, FedEx Home Delivery, FedEx SmartPost, FedEx Freight (LTL service), FedEx Supply Chain Services

Management Frederick W. Smith, Chairman/President/CEO T. Michael Glenn, EVP, Market Development & Corporate Communications Robert B. Carter, EVP, FedEx Information Services/CIO


YMO Endicia’s PC and Macintosh applications allow retailers to print postage and shipping labels for all domestic and international mail classes that can be purchased at the USPS retail counter. Functionality includes the PC postage discount for delivery and signature confirmation and discounted parcel insurance. Endicia’s application programming interfaces and web-based services allow developers to integrate postage printing into a variety of applications and web sites.


edEx provides shipping, freight and delivery services to web retailers and others. Services include FedEx Ground for commercial service, FedEx Home Delivery for residential service and FedEx SmartPost, a low-weight residential parcel consolidator service. FedEx Get Ahead is a program for small businesses that offers shipping ideas and tips to expand their businesses and achieve their goals. An educational section of the web site offers Shipping 101 and knowledge sharing. www.internetretailer.com

DELIVERY SERVICES

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FreightCenter 2049 Welbilt Blvd. Trinity, FL 34655 800-716-7608 FreightCenter.com Established: 1998 Product Information Products/Services: TMS transportation system software; API provides freight rating and booking capabilities; shipping calculator provides freight pricing

Entry Level/Typical Pricing: Free with FreightCenter.com as the shipping provider to price-per-use and subscription-based monthly fees Representative Clients: GoDaddy.com, SMC3 Management Matthew Brosious, CEO/Co-Founder Sylvia Pankiewicz, Marketing Manager Doug Walls, CIO

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MSI Worldwide Mail 22370 Davis Drive, Suite 100 Sterling, VA 20164 800-377-4196 MSIWorldwideMail.com Established: 2006 Product Information Products/Services: International and domestic mail and parcel services

Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Company declined to disclose customer names Management Chris Taylor, CEO Nehal Vazquez, VP, Administration & Client Services Bill Sickenberger, CFO

Product Information Products/Services: Regional overnight package delivery

Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Company declined to disclose customer names Management Mark Cronkrite, VP, Operations

Refund Retriever LLC P.O. Box 31020 Houston, TX 77231 713-401-7906 Refund-Retriever.com Established: 2006 Product Information Products/Services: UPS and FedEx shipment auditing and logistics analysis


SI Worldwide Mail is a U.S.-based international and domestic mail services company serving web retailers and others. The company’s parcelONE technology for e-commerce features one payment at the point of purchase and elimination of customs clearing processes. It’s designed to be trackable, and help reduce errors, returns and loss. With parcelONE, clients receive a postal-like price for an express-type service with three- to nine-day transit times to more than 65 countries worldwide.

O

OnTrac 3401 E. Harbour Drive Phoenix, AZ 85034 800-334-5000 OnTrac.com Established: 1991

reightCenter is a freight logistics company, providing web-based freight shipping management services to web retailers and others. FreightCenter allows clients to compare rates from different carriers, book online and track paperwork. Technology tools include freight bill auditing, transportation management services, application programming interface web services, and technology and industry partnerships. Logistics services include less-than-truckload shipping and supply chain applications.

Entry Level/Typical Pricing: Commission-based; no sign-up or monthly fees Representative Clients: Company declined to disclose customer names Management Brian Gibbs, CEO

nTrac is a regional overnight package delivery service covering California, Arizona, Nevada, Oregon, Washington and Utah. Features include late evening pickups, early delivery times and a pricing structure that can be as much as 40% less than national carriers. OnTrac recently invested in new facilities, equipment upgrades and wide-area communications technology. It has added more than 1,100 drop boxes throughout its service area and offers new account setup.

R

efund Retriever is a logistics company whose services include refunds for applicable late shipments, refunds on mischarged or additional fees—such as bogus address corrections—and identification of possibly overcharged or high-cost shipments. Refund Retriever audits every package for late deliveries, bogus address corrections, residential versus commercial surcharge mistakes, incorrectly weighed packages, unshipped/ uninvoiced packages, and duplicate invoices or charges.



DELIVERY SERVICES Shipsurance Insurance Services 18757 Burbank Blvd., Suite 212 Tarzana, CA 91356 866-852-9956 Shipsurance.com Established: 2003

Entry Level/Typical Pricing: 90% savings off carrier rates; Shipsurance rates can get as low as $0.10 per $100 of coverage with no minimums Representative Clients: Electrified Discounters, Shipwire.com

Product Information Products/Services: Shipping Insurance; Cargo Insurance

Management Ariel Shmorak, VP


Product Information Products/Services: International mail distribution company specializing in hand delivery of mail and periodicals into Latin America

Management Albert P. Hernandez, CEO A.J. Hernandez, COO Diego Moreano, Director, IT

Product Information Products/Services: Business-to-residential lightweight package delivery

Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Company declined to disclose customer names Management Randy Clark, President/CEO Rick Rover, SVP, Operations Martin Larson, SVP, Sales & Marketing

Product Information Products/Services: Transportation and logistic services


treamlite is a business-to-residential lightweight package delivery company serving web retailers and others. The company’s service is time-defined, guaranteed to arrive in five business days or less, and economically priced. Streamlite is an asset-light organization, using existing transportation capacities—equipment already on the roadways—providing an environmental advantage. The Delivery Stream is Streamlite’s package management process, from pickup to final delivery.

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TransExpress 7801 N.W. 37th St. Doral, FL 33166 305-592-0839 TransExpress.com Established: 1983

kyPostal Networks is an international mail distribution company that specializes in offering hand delivery of mail and periodicals into Latin America. Services include priority mail and hand delivery, international parcel service, bulk service, remail, European postal injection, mail bag transfer, global direct USPS access, electronic returns, physical returns and signature proof of delivery. A web-based tracking system allows clients to track their mailings from hub reception to delivery.

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Streamlite 3000 Centre Pkwy., Suite 100 Atlanta, GA 30344 800-920-5494 Streamliteinc.com Established: 2005

hipsurance Insurance Services is a private shipping insurance provider that offers coverage for packages sent via the major shipping carriers at up to 90% off carrier rates. Shipsurance provides shipping insurance for the small parcel and large cargo shipping market. It also allows the occasional shipper to insure a shipment immediately via its web site. The company’s paperless claims management system allows policyholders to file claims electronically, attaching any pertinent information.

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SkyPostal Networks 7805 N.W. 15th St. Miami, FL 33126 866-759-7678 SkyPostal.com Established: 2001

S

Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Company declined to disclose customer names Management Jamie Basagotia, GM


ransExpress is a global e-commerce logistics company serving web retailers and others. The company’s global web site allows customers to check rates in any country, and provides a shipping calculator. TransExpress calculates taxes depending on information provided by the country in question. Special rates for each country can be obtained on the company’s web site. The site provides information on payment, restricted products, re-packing, documentation and shipping calculation. www.internetretailer.com

DELIVERY SERVICES U-PIC Insurance Services 29800 Agoura Road, Suite 200 Agoura Hills, CA 91301 800-955-4623 U-Pic.com Established: 1989 Product Information Products/Services: Discount shipping insurance

Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Company declined to disclose customer names Management Walt Moscoso, Director, Sales

55 Glenlake Pkwy. Northeast Atlanta, GA 30328 800-742-5877 UPS.com Established: 1907

Entry Level/Typical Pricing: Rates are subject to change and based on shipping volume Representative Clients: Gilt Groupe, Coconut Grove, Knives and Tools Online, Regatta Sport, Scuba Toys, Very Vera

Product Information Products/Services: Online shipping tools, Quantum View, CampusShip, returns exchange, WorldShip, UPS billing vendor and international shipping

Management D. Scott Davis, Chairman/CEO Allan Gershenhorn, CMSO, Worldwide Sales & Marketing David Barnes, SVP/CIO

UPS Mail Innovations

Product Information Products/Services: UPS Mail Innovations handles the pick-up, processing, and sorting of outbound mail pieces and applies postage to the mail pieces before final delivery by postal authorities

Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Company declined to disclose customer names Management Brad Mitchell, President, Global Logistics and Distribution, UPS Mail Innovations Mike Delaney, SVP, Operations


Management Patrick R. Donahoe, Postmaster General/CEO Product Information Products/Services: Every Door Direct Mail, Express Paul Vogel, President, Mail, Priority Mail, Critical Mail, Parcel Select, Media Chief Marketing & Sales Offices Mail, Global Express Guaranteed


PS provides package delivery services for web retailers and others. The company in 2011 launched UPS My Choice, placing greater control over home delivery in the hands of the consumer. The service increases the likelihood of a successful delivery on the first attempt by providing delivery alerts, specific delivery timeframes, reroute options, visibility tools and electronic signature release, all through a computer or mobile phone. A premium membership is available for $40 per year.

U

PS Mail Innovations is a high-volume mailing services provider for web retailers and others. Domestic mail services include flexible pickups, UPS transportation, automated processing, list verification, address verification and correction, customized reporting, cost center billing, web access to shipment data, return endorsements, advanced technology and bonded transportation professionals. International mail services include the ability to postmark mail in the client’s choice of country.

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USPS.com 475 L’Enfant Plaza, Room 1141 Washington, DC 20260 252-237-9300 USPS.com Established: 1775

-PIC Insurance Services is an insurance provider offering full coverage for packages shipped through most major carriers while offering discounts of up to 80% off competitor pricing. Customers can purchase insurance for a single package or apply for an account. Claim services include filing a claim online, checking a claim’s status and viewing existing claims. USPS and standard claim forms can be downloaded on the site. U-PIC coverage rules and fraud policy can be accessed online.

U

UPS

12380 Morris Road Alpharetta, GA 30005 800-500-2224 UPSMailInnovations.com Established: 2001

U

SPS.com is the web site of the U.S. Postal Service. The USPS’s Business Customer Gateway is a single access point for the Postal Service’s online business offerings. Products that support Intelligent Mail Full Service Mailing include PostalOne!, FAST (Facility Access and Shipment Tracking), CLDS (Customer Label Distribution System) and Mailer IDs (MID). Track and report services include delivery confirmation, mailing activity management and product performance reports.



DELIVERY SERVICES

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XPO 3541 Lomita Blvd. Torrance, CA 90505 866-784-8444 XPOMail.com Established: 2003 Product Information Products/Services: International and domestic mailing services


Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Company declined to disclose customer names Management Kelly Martinez, CEO


PO (eXpress Postal Options) is a provider of international and domestic mailing services for web retailers and others. International services include air first class, air printed material, periodicals, express parcels, XPO priority parcel, economy parcels, global courier, air freight, international priority airmail, international surface air lift, list hygiene and address correction, and customized business reply. Domestic services include first class presort flats and expedited small parcel.


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E-COMMERCE SYSTEMS

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6th Street 2400 Boston St., Suite 354 Baltimore, MD 21224 410-276-4600 6thStreetCommerce.com Established: 2008

Entry Level/Typical Pricing: $25,000+ for enterprise version Representative Clients: Crafts2u, First Birst, Forest Hill Lacrosse, Greenbrier Resort, Scrapmasters

Product Information Products/Services: SalesWarp, a complete e-commerce platform that automates product inventory feeds, pricing, publishing, promotions and SEO

Management David Potts, CEO/Founder David Anderson, VP, Marketing Michale Spinosa, VP, Sales, Software Services

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Ability Commerce 1300 Park of Commerce, Suite 200 Delray Beach, FL 33445 561-330-3151 AbilityCommerce.com Established: 1986

Representative Clients: American Musical Supply, Casual Male Retail Group, Daniel Smith, Fahrney’s Pens, Get Organized, Hancock’s of Paducah, Mack’s Prairie Wings, Rimmer Bros.

Product Information Products/Services: Ability SmartSite Entry Level/Typical Pricing: $50,000-$300,000

Management Diane Buzzeo, CEO/Founder Jennifer Tonisson, Marketing & Training Manager

Product Information Products/Services: Enterprise Solution with AbleCommerce 7.0; AbleCommerce 7 Asp.Net Shopping Cart; CommerceBuilder

Entry Level/Typical Pricing: AbleCommerce software begins at $995, with full source available for an additional $495; other options include development server licenses ($195 per installation) and AbleCommerce upgrade subscriptions, $195/ yr.; quantity pricing available Representative Clients: Anne Geddes, BonsaiOutlet.com, Boston Acoustics, Gypsy Tea, Timex Management Logan Rhodehamel, President

Product Information Products/Services: iabol 2.0


bleCommerce offers a comprehensive software program that allows web retailers and others to sell shippable or digital goods on the Internet. Version 7.0 is written on the Asp.Net 2.0 framework. It provides retailers with a custom dashboard that allows them to chart such information as sales volume over the last seven days and the last six months, and the most popular categories. The software is certified under the Payment Card Industry data security standard.

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ABOL Software 413 Creekstone Ridge Woodstock, GA 30188 678-494-3172 ABOLSoftware.com Established: 1994

bility Commerce is a provider of e-commerce software for catalogers and direct marketers. Its Ability SmartSite e-commerce technology allows retailers to custom-design sites using a .NET-based framework. It features built-in search engine optimization, conversion, shopping cart and customer care features like product reviews. Using SmartSite, retailers can use merchandising tools like custom site icons and display different content for different customer segments.

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AbleCommerce P.O. Box 873249 Vancouver, WA 98687-3249 866-571-5888 AbleCommerce.com Established: 1994

th Street Commerce, a division of 6th Street Inc., provides e-commerce applications and services to retailers looking to capture a larger share of the online retail market. The company’s e-commerce platform, SalesWarp, was designed to automate the processes needed to run an e-commerce business, including order processing, shipping, customer management, product publishing and search engine optimization. It also can help retailers integrate their fulfillment centers with their online stores.

Entry Level/Typical Pricing: $14.99 Representative Clients: Company declined to disclose customer names Management Maik Goettel, President/CEO Joerg Schmidt, CIO


BOL software serves the logistics and transportation industry. The company specializes in custom manifest systems, web-based shipping systems, multi-carrier tracking services and custom logistics software. ABOL shipping systems allow retailers to manage shipping activities through the web and support DHL, FedEx and USPS services. Its applications are designed for retail stores and shippers with less than 500 pieces per day. ABOL offers an iPad application for USPS shipping. www.internetretailer.com

E-COMMERCE SYSTEMS

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Acadaca 636 Broadway, Suite 100 New York, NY 10012 212-505-5885 Acadaca.com Established: 2002 Product Information Products/Services: E-commerce platforms (proprietary Java and PHP/Magento) Entry Level/Typical Pricing: Customization plus $7,500+/mo.

Representative Clients: Alice + Olivia, Andrew Marc, Ariat, Chrome Bags, Discount Coffee, Diptyque, Havaianas, Judith Ripka, Kidrobot, Lifted Research Group, Michael C. Fina, Milly, The Port Authority of New York & New Jersey, Portero Luxury, Steiner Sports, Victoria’s Secret Pink on Campus Management Jason Feingold, Founder Frank Weil, President Dawn Trenson, Director, Sales & Marketing

Access Technology Solutions 5252 N. Edgewood Drive, Suite 275 Provo, UT 84047 801-420-9200 AccessTS.com Established: 2003 Product Information Products/Services: International e-commerce technologies and logistics

Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Cabela’s, CosmeticMall.com, UnbeatableSale.com Management Chris Boyle, President/CEO

cadaca is a privately held boutique e-commerce platform company that provides clients with key platform essentials, such as order processing, streamlined checkout, catalog management, content publishing, inventory and fulfillment management, and marketing and promotions. Acadaca also offers a full-featured Facebook-type code base which offers an integrated customer-to-customer experience. Features include customer profiles, internal messaging, image/video uploading, blogging, and user ratings.

A

ccess Technology’s e-commerce platform includes a localized shopping cart, billing in local currency, direct bank transfer payment systems and consolidated shipping. The international shopping cart calculates a total cost—including shipping, customs and duties—to the consumer. Payment is collected in local currency and paid to the retailer in U.S. dollars. Retailers ship products to a U.S. consolidation center and Access handles shipping to the international destination.

A

Entry Level/Typical Pricing: Starting at $40,000 Representative Clients: Black Swan Home, Cases By Source, Choose Hope, Dinewise, Duluth Trading, Growing Tree Toys, PoolDawg, ProClip USA, Steve Spangler Science, Tandy Leather Factory, The University of Wisconsin Alumni Association, Product Information Products/Services: Modular e-commerce platforms Wisconsin Alumni Research Foundation, Vintage Parts with web content management, GravityMarket and Acumium content management systems, Management e-marketing applications, custom business Dan Costello, Founder/President applications and consulting services

cumium’s Gravity Market platform is designed to support search marketing with text-based, search-optimized web addresses, unique title tags and keyword-rich content. Acumium also provides web content management, e-marketing applications and web analytics along with e-commerce platform technology. Acumium’s Web Content Management System is fully web-based, requiring only a browser to manage content. It allows online management of files, images and other downloads.

Adgregate Markets

A

Acumium LLC 5133 W. Terrace Drive, Suite 300 Madison, WI 53718 608-310-9700 Acumium.com Established: 2001

28 Liberty Ship Way, Suite 2800 Sausalito, CA 94965 415-315-9098 Adgregate.com Established: 2008 Product Information Products/Services: ShopAds, ShopFans, SecureAds


Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: GameStop, Hayneedle, Sally Beauty Management John Underwood, COO

dgregate Markets’ ShopAds affiliate program enables any retailer or web site owner to earn money by posting transactional rich media units on their web site or blog. ShopAds widgets allow site visitors to browse and securely purchase products without leaving an affiliate’s web site. Retailers can register as an affiliate to post ShopAds widgets on their sites. The company also offers ShopFans, a program allowing customers to make secure purchase transactions directly in Facebook.



E-COMMERCE SYSTEMS

A

Aivea Corp. 14631 S.W. Millikan Way Beaverton, OR 97006 800-779-7506 AiveaCommerceServer.com Established: 2003

Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Borsheims Fine Jewelry, Gold Canyon, Fonts.com, Intel, Mattress Firm, Old Time Candy, Printerland, Vistek, Yarn Country

Product Information Products/Services: Aivea Commerce Server

Management Tisson Mathew, CEO

ivea’s Commerce Server is an architecture web-services based e-commerce software platform with built-in integration to Microsoft Dynamics CRM and GP. It is built on ASP.NET 3.5, C#, WF, WCF and SQL Server 2008/2005 languages and code. The platform is payment card industry Level 1 compliant, allows for the creation of multiple merchant web sites and has builtin administration, operations, reporting, key performance indicators and customer service dashboards.

A

Product Information Products/Services: Amazon Webstore unifies merchandising and sales across web, phone, stores Management Sebastian Gunningham, SVP, Seller Services and online marketplaces Chuck Moore, VP, Amazon E-Commerce Products Adrian Agostini, VP, Sales

mazon Services is a provider of thirdparty e-commerce services to big chain retailers. Its Amazon Commerce offers applications to manage in-store, web site, and catalog orders, and customer service and fulfillment. Amazon also can provide smaller retailers with a single tool set to create their own branded web site through its Webstore platform. It’s a single interface for managing product information, inventory and orders, and is backed by Amazon.com’s marketplace technology.

Americaneagle.com

A

Amazon Webstore Entry Level/Typical Pricing: $59.99/mo., 4% sales commission, plus 2.5% credit card processing and 0.5% fraud protection Representative Clients: bebe Stores, Benefit Cosmetics, BMG, Marks & Spencer, Mothercare, Precor, Soloflex, Sony, Starbury, Target, Timex, ToyWatch, Warehouse Deals, Warner Music Group

2201 Westlake Ave., Suite 500 Seattle, WA 98121 206-266-9270 AmazonServices.com/amazoncommerce Established: 2003

1 S. Northwest Hwy., 5th Floor Park Ridge, IL 60068 847-699-0300 Americaneagle.com Established: 1978 Product Information Products/Services: Web site design and development built on idev E-commerce Platform; also idev content management system, idev Broadcast E-mail, idev Search, mobile applications, PCI-compliant hosting, and web site maintenance

Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Beretta, Body Central, Caswell Massey, Chicago Bears, Chicago Transit Authority, Chiasso, Colonial Candle, Dale Carnegie, DaySpring, GUM Brand, Hobby Lobby, Mardel Management Anthony Svanascini, CEO Michael Svanascini, President Ryan McElrath, CTO

A

Ariba 910 Hermosa Court Sunnyvale, CA 94085 650-390-1000 Ariba.com Established: 1996 Product Information Products/Services: Ariba Commerce Cloud


mericaneagle is a web site design, development and hosting company. Americaneagle offers services such as search engine marketing, multimedia, streaming, and audio and video. It also offers web design and branding and strategic consulting services. The Americaneagle.com idev e-commerce platform supports functions such as online purchases and sales transactions, merchandising, customer management, order management, shipping and order confirmation, order history and loyalty programs.

Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Best Buy, CVS, The Home Depot, Levi Strauss, Saks, Staples Management Robert M. Calderoni, Chairman/CEO Kevin Costello, President Bhaskar Himatsingka, CTO


riba is a provider of expense management services. Its global Commerce Services professional staff speak more than 25 languages and offer retailers assistance in driving return on investment through lower costs, higher sales and optimized cash flow, including advice on best practices, change management, content and connectivity, customer support, education and training, technology, and working capital management. Ariba develops custom-tailored business commerce programs. www.internetretailer.com

E-COMMERCE SYSTEMS

A

Arvato Systems 1700 Broadway, 26th Floor New York, NY 10019 212-782-0335 US.ArvatoSystems.com Established: 1978

Representative Clients: adidas, Aramark,Benefit Cosmetics, Dior, Taylormade, P&G, Novation, Deluxe, TriaBeauty, L’Oréal, Reebok, Sony Music, Harley Davidson, Transunion, Crescent, Scott Sports

Product Information Products/Services: Global Commerce Service Provider Entry Level/Typical Pricing: $650,000 (entry)

Management Frank O. Zimmermann, CEO Martin K. Guersoy, Senior Director, Sales & Marketing Christian Neeb, Chief Solutions Architect

A

At Auction 1200 Lakeside Pkwy., Suite 450 Flower Mound, TX 75028 972-316-4800 AtAuction.com Established: 2001

Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Army & Air Force Exchange Service, PropertyRoom.com, ShopNBC.com, uBid

Product Information Products/Services: Online auction software platform and auction e-commerce managed services

Management John House, President/CEO Mike Coming, CTO

t Auction is a provider of business-toconsumer Internet auction managed services and technology. Its Private Label Auction program enables online marketers to add a branded consumer auction marketplace to their site or subset of their site at no cost. At Auction builds, supplies and fulfills inventory for the private label auction site at no cost. The private label auction site features include $1 start bids and no reserves auctions on items such as jewelry, electronics and sporting goods.

A

Avetti Commerce 92 Caplan Ave., Suite 206 Barrie, ON Canada L4N 0Z7 705-797-2105 AvettiCommerce.com Established: 1986

Entry Level/Typical Pricing: $.03 cents/EC2 Compute Unit per hour for Cloud Editions, or $5,000-$10,000/server/yr. for datacenter editions Representative Clients: Bradford Exchange, Canada Post, Fuji Film, Harlequin

Product Information Products/Services: Avetti Commerce v8

Management David Sopuch, E-Business Director

BigCommerce Pty. Ltd. 2711 W. Anderson Lane, Suite 200 Austin, TX 78749 888-699-8911 BigCommerce.com Established: 2003

Entry Level/Typical Pricing: Bronze: $24.95/mo., Silver: $39.95/mo., Gold: $79.95/mo., Platinum: $149.95/mo., Diamond: $299.95/mo. Representative Clients: Dead Zebra, Gibson Guitar, Original Moxie, Pandora

Product Information Products/Services: BigCommerce Software

Management Eddie Machaalani, Co-CEO Mitchell Harper, Co-CEO Lee Sellers, Head, Sales


rvato is a provider of services for e-commerce and multichannel retailing, including development of online shops and fulfillment for business-to-business and business-to-consumer clients. Services include online marketing, such as search engine marketing/search engine optimization, e-mail marketing, address and lead generation, affiliate marketing, and display ad; web shop setup and design, content and shop management, and web analytics; social media monitoring; and online market research.

vetti Commerce is a provider of e-commerce platforms for retailers of all sizes. Its platform supports site management, including control of multiple web sites from one administration panel; multiple languages and currencies; multiple domains per store; built-in content management scheduling; and A/B split testing and content sequencing. The platform also offers a built-in template editor for customizing design and layout, as well as category/ product thumbnails and detailed images.

B

igCommerce is a developer of content management, shopping cart, knowledge management and e-mail marketing software for small to medium-sized businesses and digital agencies. BigCommerce software offers credit card processing and is compliant with the Payment Card Industry data security standard. A variety of plans and pricing are available to retailers. BigCommerce also has a staff of designers and developers to help retailers redesign or design sites.



E-COMMERCE SYSTEMS

B

BIONIQ Entry Level/Typical Pricing: $20,000-$80,000 Representative Clients: Bruyere.org, CCRProcessProducts.com, Dymonmine.com, HuntingtonProperties.ca, KidsFitnessLeague.ca, KnowledgeQuestBooks.ca, KuttersKnives.com, YegendorfLawfirm.ca

28 Deakin St., Suite 202 Ottawa, ON Canada KE28B7 613-321-0027 Bioniq.ca Established: 2005 Product Information Products/Services: eCommerce: Magento: magentocommerce.com; Web Content Management System: ExpressionEngine: expressionengine.com; Retail Point of Sale: LightSpeed: lightspeedretail.com

Management Russell Coltess, President/Solution Architect Serge van der Lingen, CTO

B

BirdDog Software Entry Level/Typical Pricing: Software-as-a-Service pricing, 0.5%-3% transaction fees or purchase option: $15,999 Representative Clients: BobDrake.com, Morel-Eyewearusa.com, Omplabs.com, Pacergroup.net, RoscoVision.com, Sportsmith.net, SuppliesNow.com, TPCWire.com, Voxprint.com

8277 S. Walker Ave. Oklahoma City, OK 73139 877-794-5950 BirdDogSW.com Established: 2001 Product Information Products/Services: BirdDog Enterprise, includes e-commerce platform and content management systems

Management Robin Zwirtz, President Jeremy Moberly, VP, Sales

Blueport Commerce 580 Harrison Ave. Boston, MA 02118 781-693-2150 Blueport.com Established: 2009 Product Information Products/Services: Platform includes custom system integration, online merchandising and marketing, order tracking and other components; other services include marketing strategy,

catalog services, fraud intercept and technology development Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Flooring America, Leon’s Furniture, Lighting One, ProSource, RoomStore, The RoomPlace Management Carl Prindle, President/CEO Morgan Woodruff, COO

Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Airsoft Atlanta, EcoMowers.com, Global Hemp, RuggedBear.com

Management Kevin Harman, President/Co-Founder Product Information Products/Services: Brand Labs Complete, an online Dane Downer, Creative Director store based on a Volusion platform; search engine marketing services; call center services; fulfillment


irdDog offers e-commerce software, including standalone enterprise software and Macola Software. The company’s products include business-to-consumer and business-to-business software, product management, out-of-the-box templates and custom design software, shipping software, payment processing software, security, hosting, marketing and e-commerce hosting. Customer tools include save carts feature, recent browse history, built-in search, view related products and browse products by category.

B

lueport Commerce provides managed e-commerce applications. The Blueport Commerce technology platform includes all components needed for an online retail platform, providing specific tools such as custom system integration, franchise modules and store intranet sites to enable seamless multichannel commerce applications. Blueport uses technology developed for Furniture.com, where consumers quickly browse, compare and buy brand-name furniture and accessories, and use interactive design tools.

B

Brand Labs 360 South St., Suite 300 Rochester, MI 48307 877-837-4792 BrandLabs.us Established: NA

IONIQ offers a portfolio of services for web retailers in the areas of multichannel retail commerce, web-based point of sale, web content management systems, and web design and development. BIONIQ uses Magento, an open-source e-commerce application as the core of its e-commerce technology. Magento gives retailers some control over the look, content and functionality of their online store. For web content management, BIONIQ builds on the WordPress and Expression Engine applications.


rand Labs works with retailers and manufacturers to operate and grow their e-commerce businesses. Its suite of e-commerce services is built around the Volusion e-commerce shopping cart, and offers search engine optimization, pay per click, affiliate marketing, comparison shopping engine management, Google Analytics and store merchandising. Brand Labs will create a custom PPC program based on the specific needs of a business, including keyword and competitive analysis. www.internetretailer.com

E-COMMERCE SYSTEMS

S

Bridgeline Digital 10 Sixth Road Woburn, MA 01801 800-603-9936 iApps.com Established: 2000

Entry Level/Typical Pricing: $ 1,200/mo. for Commerce SaaS and $ 30,000 for Commerce Perpetual Representative Clients: DataQDirect, Hoveround, L’Oreal, Songbird Hearing

Product Information Products/Services: iAPPS Commerce is global e-commerce capable and features a unified content management system, faceted product catalog management, SEO and comprehensive reporting

Management Thomas Massie, CEO/Chairman Tony Pietrocola, EVP, Business Development Brett Zucker, EVP/CTO

B

BroadVision 1600 Seaport Blvd., Suite 550, North Building Redwood City, CA 94063 650-331-1000 BroadVision.com Established: 1993 Product Information Products/Services: BroadVision Commerce Agility Suite; BroadVision Business Agility Suite (formerly BroadVision Portal); BroadVision Content Services; eMerchandising; SaaS solutions: eMerchandising Uplift, Clearvale Enterprise Social Network

Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Audible.com, Baker Hughes, Bell Micro, BlueCross/BlueShield, Canon, EFG Bank, Epson America, Fiat, Hilti, Honeywell, Iberia Airlines, Indian Railway Catering and Tourism Management Pehong Chen, CEO/Founder Erin Curtis, VP, Marketing Ralph Lentz, VP/GM, Americas

Product Information Products/Services: BV Commerce 6

Entry Level/Typical Pricing: Hosted service starting at $49/mo.; licensed software: $2,499 Representative Clients: Knowledge Adventure, lynda.com, Mystic Tan, Pebble Beach, Sage Software Holdings, Susan G. Komen for the Cure Management Marcus C. McConnell, Founder/President

V Software designs and develops e-commerce applications for retailers. Key shopping cart software features include search engine optimization, the ability to create rich products without programming, image swap when choices change, software built for ASP.NET 2.0, full source code, and automatic and custom Uniform Resource Locator rewriting. Other features include drill-down categories, custom banners, custom icons, custom descriptions and marketing tools such as e-mail templates.

C

CDC Software 56 Temperance St., Suite 700 Toronto, ON Canada M5H 3V5 866-840-8134 CDCeCommerce.com Established: 1998

Representative Clients: Dell Financial Services, Major League Baseball, Nambe, National Hockey League, Orscheln Farm & Home, SiriusXM Satellite Radio, Starwood Hotels & Resorts, United Airlines, Wolford

Product Information Products/Services: CMS—Commerce Management System Entry Level/Typical Pricing: Typically $150,000 setup, $10,000-$15,000/mo. based on requirements

Management William Green, President, CDC Software Enterprise Julie Bevacqua, VP, Worldwide Marketing Kevin Butler, Marketing Programs Manager


roadVision is a provider of rules, tools and infrastructure for retailers wanting to do business on the web. Its Clearvale software is a cloud-based social networking application that allows retailers to create separate social networks for employees, customers or partners. Clearvale Express includes basic collaboration capabilities, file sharing and activity streams for a single network. Clearvale Enterprise includes blogs, wikis, forums and polls, mobile access and other features.

B

BV Software 9702 Gayton Road, #241 Richmond, VA 23238 804-476-0030 BVSoftware.com Established: 2001

oftware vendor Bridgeline is the provider of the iAPPS e-commerce product suite. Bridgeline’s iAPPS Product Suite is a Software-as-a-Service application that combines content management, e-commerce, e-marketing and analytics capabilities. Features include a content preview feature within iAPPS Content Manager search results and the ability to access that content in a single click, using icons that display within the search results. Comments within iAPPS Content Manager can be edited.

DC Software offers the eCommerce CMS platform and the eCommerce CMS Auction platform. The eCommerce program provides functions that include search and merchandising, shopping cart, business intelligence and back office services. The merchandising engine features advanced site search, guided navigation, keyword/product promotions, path dependent promotions and rule-based campaigns. The auction platform allows retailers to create eBay auctions, in-site auctions and loyalty programs.



E-COMMERCE SYSTEMS Celerant Technology Corp. Representative Clients: DiversDirect.com, JaysSportingGoods.com, RobertWayne.com, TennisExpress.com, TheToySpace.com

4830 Arthur Kill Road Staten Island, NY 10309 718-605-7733 Celerant.com Established: 1999

Management Ian Goldman, CEO Robert Goldman, CIO John Heiser, CFO

Product Information Products/Services: Celerant Command Retail Entry Level/Typical Pricing: Entry level: $7,500; typical price $25,000-$30,000

Channel Intelligence 1180 Celebration Blvd., Suite 101 Celebration, FL 34747 866-559-2300 ChannelIntelligence.com Established: 1999

Entry Level/Typical Pricing: Revenue share and subscription based models depending on the service selected Representative Clients: Best Buy, HP, Kimberly Clark, Neiman Marcus, Philips, Target

Product Information Products/Services: Product search, paid search, display advertising, shopping engines, marketplaces, where-to-buy, web store

Management Robert Wight, Director/President/CEO Frank Lane, SVP/CMO Robert Sefick, CTO

ChannelAdvisor Corp. 2701 Aerial Center Pkwy. Morrisville, NC 27560 866-264-8594 ChannelAdvisor.com Established: 2001

Representative Clients: Dell, J&R Electronics, Jos. A. Bank Clothiers, Lumber Liquidators, Musician’s Friend, Drs. Foster and Smith, Tiger Direct, The Orvis Co., Under Armour, Victoria’s Secret Direct

Product Information Products/Services: Marketplaces, paid search, comparison shopping, web stores, rich media Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing

Management Scot Wingo, CEO/Co-Founder Aris Buinevicius, CTO/Co-Founder David Spitz, President/COO

Product Information Products/Services: Circle Commerce Manager


elerant’s Command Retail software manages all areas of a retail organization in a single, integrated system, including point of sale, inventory management, warehouse, distribution center, allocation, e-commerce, data mining and advanced reporting. The point of sale software is written in Java and manages multiple locations in real time. Using the Command system, retailers can manage and market inventory for web sites, including product descriptions and online orders.

C

hannel Intelligence is a product data technology and marketing company. CI’s product database can store, manage, optimize and analyze hundreds of products every day. The database powers product data for manufacturers and retailers in computing, home improvement, appliances, consumer electronics, toys and other consumer product industries. With CI’s SellCast Managed Services, each retailer is assigned a consultant to manage the day-to-day aspects of shopping engine programs.

C

hannelAdvisor, a provider of e-commerce channel management applications, offers an inventory-driven search feature for marketing a comprehensive catalog of products through paid search. The feature allows retailers to create unique ads, keywords and ad groups for each product while ensuring that only in-stock products are being advertised. Also included in ChannelAdvisor’s 2011 spring release was an enhanced product updating capability for ChannelAdvisor’s Webstores application.

C

Circle Commerce 50 Avon Meadow Lane Avon, CT 06001 800-554-2472 CircleCommerce.com Established: 2011

C

Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Cargo Largo, Vermont Teddy Bear, C.C. Filson Management Frank Hanshaw, Principal


ircle Commerce was formed in 2011 by Avexxis, a vendor in the multichannel industry, and a group of .NET developers. The Circle Commerce Manager allows retailers to manage their businesses and sell across multiple channels via a centralized data repository using one set of business rules. This eliminates the need for multiple databases, multiple points of entry and maintenance of information, as well as the need to reprogram business rules in multiple environments. www.internetretailer.com

E-COMMERCE SYSTEMS

C

Cleverbridge 360 N. Michigan Ave., Suite 1900 Chicago, IL 60601 312-922-8693 Cleverbridge.com Established: NA Product Information Products/Services: Cleverbridge platform

Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: DivX, FastBill, Incomedia Management Christian Blume, CEO Craig Vodnik, VP, Marketing

I

CommerceNow 27 W. 20th St. New York, NY 10011 212-710-1337 CommerceNow.com Established: 1996 Product Information Products/Services: CommerceNow

Entry Level/Typical Pricing: $5,000/mo. Representative Clients: Beyond Retro, Blue, Health Home, Myakka, Radley London Management Ravi Damani, CEO Chetan Damani, COO

Product Information Products/Services: CommerceV3

Entry Level/Typical Pricing: $295 per month Representative Clients: HancockGourmetLobster.com, MoHotta.com, PilotMall.com. Management Nathan Focht, President

Entry Level/Typical Pricing: Monthly, fixed plus transaction-based fee starting at $1,499 and upfront implementation fee starting at $19,999 Representative Clients: 3Balls, Duncraft, Fort Western Stores, Genius Jones, Ghirardelli Chocolate, Home Office Solutions, Island Trends, Klutz, Loser Kids, Miami Golf

Product Information Products/Services: CORESense Cloud-based, All In One E-commerce and Retail Management Software Management Chris Martin, President/CEO Solutions Scott Kuhne, Director, Sales & Marketing Bill Laviolette, CTO/VP, Development


ommerceV3 is an on-demand e-commerce service that allows directmail merchants to build a web store. CommerceV3 integrates with many order management systems and also offers tools to customize pages, drive traffic, manage online inventory availability, process orders and track revenue. CommerceV3 provides merchants direct access to all web store functionality, as well as support, design, production and marketing services tailored to specific budgets and needs.

C

CORESense 125 High Rock Ave. Saratoga Springs, NY 12866 866-229-2804 CoreSense.com Established: 2000

mano provides, hosts and manages e-commerce systems. Its CommerceNow Software-as-a-Service platform is customizable and scalable. CommerceNow recognizes where shoppers are located based on the information from the Internet Protocol address, and automatically displays pages localized to the shopper’s country of origin. All prices are shown in local currency, ensuring the customer is always aware of the amount billed. The platform includes a crossselling and upselling engine.

C

CommerceV3 P.O. Box 2428 Pensacola, FL 32513 912-964-7848 CommerceV3.com Established: 2000

leverbridge is an e-commerce provider offering features that include a checkout process with custom logos, colors, graphics, styles and other options. Retailers can create checkout processes by region, language, product or price. The company offers multivariate testing, or A/B/C testing, to contrast and compare marketing campaigns, workflows or prices and to track, record and report on checkout variations. Retailers can segment product lists, set discount pricing or set pricing structures.

oreSense is a provider of on-demand, multichannel retail management software for small and medium-sized retailers, including comprehensive e-commerce, order management and retail software for online, multichannel, and brick and mortar retailers. It also provides software to brand manufacturers, wholesalers and distributors in markets such as wine, sporting goods, fashion and apparel, books and electronics. Software service features include marketing, merchandising and reporting.



E-COMMERCE SYSTEMS CREATETHE GROUP Representative Clients: Alexander Wang, David Yurman, Donna Karan, DKNY, Jurlique, kate spade new york, La Perla, Marc Jacobs, NARS, Neiman Marcus, Oscar de la Renta

116 W. Houston St., 5th Floor New York, NY 10010 212-375-7900 CreatetheGroup.com Established: 2004 Product Information Products/Services: CTS PLATFORM Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing

Management James Gardner, Co-Founder/CEO Gail Scibelli, VP, Marketing Allen Kung, CTO/Co-Founder

C

reatethegroup, a full-service digital commerce provider for retail brands, develops e-commerce web sites, strategic online marketing campaigns, and software and Software-as-a-Service tools. The company’s e-commerce platform integrates asset management and content management functions. It supports international product catalogs and complex non-product content including marketing content, video and media galleries. The platform also translates single content into multiple languages.

C

Management Pancham Prashar, Co-Founder/President, Product Information Sales & Marketing Products/Services: E-commerce design, development and marketing; Magento development David Jirman, CTO Entry Level/Typical Pricing: Man hour rate: $35$50; typical e-commerce store development project starts at $20,000

ue Blocks offers web site development and Internet marketing services, including search engine marketing and social media marketing. Its search engine tools include search engine optimization, link building, pay-per-click management, local search marketing, online reputation management, content syndication and comparison shopping engines. CueBlocks is a full-service Magento development and integration company specializing in e-commerce stores for small and medium-sized retailers.

Demandware

D

Cue Blocks Technologies Pvt. Ltd. Representative Clients: BathRobeShoppe.com, FIEL.com, Momzelle.com, OnlineSports.com, PajamaHeaven.com, PajamaMania.com, SleepyHeads.com

S.C.O. 822 1st & 2nd Floor, NAC Mani Majra Chandigarh, India 160101 323-786-0190 CueBlocks.com Established: 2005

Representative Clients: adidas, Boot Barn, Columbia Sportswear, Crocs, Frederick’s of Hollywood, Lands’ End, Marks & Spencer, Solstice, Theory

5 Wall St. Burlington, MA 01803 781-425-1500 Demandware.com Established: 2004

Management Thomas Ebling, President/CEO Jamus Driscoll, SVP, Marketing Wayne Whitcomb, VP, Engineering & Technology

Product Information Products/Services: Demandware Commerce platform Entry Level/Typical Pricing: Pricing starts at $60,000

D

Digital River 10380 Bren Road West Minnetonka, MN 55343 952-253-1234 DigitalRiver.com Established: 1994

Representative Clients: Acer, Adobe, Autodesk, Electronic Arts, Kodak, Lenovo, Logitech, Microsoft, Nuance Communications, Philips, SanDisk, Smith Micro, THQ, Trend Micro, Ubisoft, Western Digital

Product Information Products/Services: Digital River Global Commerce Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing

Management Joel Ronning, CEO Jim Wehmann, SVP, Global Marketing Christopher Rence, CIO


emandWare is the provider of DemandWare Commerce, an on-demand e-commerce platform offering merchandising, search promotions, crosschannel integration and site performance functionality. Active Merchandising, a datadriven online selling engine, controls and automates merchandising interactions across search, personalization, analytics, promotions and catalog. It is triggered by such merchandising data as online shopping behavior, inventory positions and product margins.


igital River offers fully managed enterprise e-commerce through its Global Commerce platform, including site development, customer acquisition, transaction processing, export controls and product fulfillment. It also offers Commerce Express for self-managed global enterprise e-commerce, designed for mid-market companies. Other services include Digital River Global Payment Services and Business to Business, which included private purchase portals and financing options. www.internetretailer.com

E-COMMERCE SYSTEMS

D

Double Prime 33 W. Lancaster Ave., Suite 201 Ardmore, PA 19003 800-718-9330 DoublePrime.com Established: 2001 Product Information Products/Services: Custom domestic and international e-commerce, mobile and application development, design services, usability testing, strategy and information architecture

Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Bobbi Brown Cosmetics, Clinique, Estee Lauder, Mac Cosmetics, Origins Management Michael Tarquinio, Sales Director

eFashionSolutions LLC 80 Enterprise Ave. South Secaucus, NJ 07094 201-601-4200 eFashionSolutions.com Established: 2000

Entry Level/Typical Pricing: Revenue share model Representative Clients: Apple Bottoms, Ashley Stewart, Baby Phat, Ben Sherman, Carolee, Coast London, Dereon, Karen Millen, Mandee and Annie sez, New Era Caps, Paul Jr. Designs, Playboy Store, Rocawear, Sean John, SteinMart

Product Information Products/Services: eFashionSolutions e-commerce Management platform; web design, marketing and creative services; merchandising; photo & video production; Edward P. Foy Jr., Founder/CEO Steve Silano, New Business Director order processing, fulfillment and customer care

Elastic Path Software 800-1045 Howe St. Vancouver, BC Canada V6Z2A9 800-942-5282 ElasticPath.com Established: 2000 Product Information Products/Services: Elastic Path Java E-Commerce Platform 6.3.1, consulting and advisory services

Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Aeroplan, Google, RIM, Symantec, Time, Virgin Media Management Harry Chemko, Co-Founder/CEO Matt Dion, VP, Marketing Sal Visca, CTO

eSSENTIAL Accessibility 658 Danforth Ave., Suite 201 Toronto, ON Canada M4J 5B9 416-364-2501 EssentialAccessibility.com Established: 2008

Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Canadian Tire, Home Hardware, Readingglassess.com, Spinmaster.com

Product Information Products/Services: eSSENTIAL Accessibility

Management Simon Dermer, Managing Director


oublePrime’s e-commerce platform hosts more than 125 retailer sites globally, doing business in more than 30 countries. Its system can be modified to meet business or technical requirements, and can support mobile initiatives, including application development and mobile commerce through application programming interface interaction. The platform supports integration to third parties such as payment gateways, social networking sites, site monitoring, analytics or strategic marketing partners.

E

Fashion Solutions is a provider of comprehensive e-commerce services for apparel, accessories, lifestyle and entertainment brands. Its proprietary technology and services include an e-commerce platform, creative services, site design, merchandising, photo and video production, online marketing and data analysis, fulfillment, customer service, and reporting and business intelligence. The company ships internationally to more than 120 countries and more than 4,000 cities.

E

lastic Path provides services to companies that sell media, software, games and other digital content online. Services include research and strategy, implementation of programs, and optimization through multivariate testing and analytics programs. The Elastic Path e-commerce platform is Javabased and built on open source technology for easier customization and integration. Features include application programming interfaces, integration tools, and script building and test suites.

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SSential Accessibility ensures that a retailer’s web site is accessible to individuals with physical disabilities. The only required implementation step is display of the eSSential Accessibility symbol on the home page as a clickable icon through which any visitor can download the technology they require free of charge. eSSential Accessibility can be easily downloaded and installed on a standard personal computer for anyone who has difficulty typing, moving a mouse or reading a web page.



E-COMMERCE SYSTEMS

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Fifth Gear Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Company declined to disclose customer names

9100 Purdue Road, Suite 400 Indianapolis, IN 46268 800-227-4462 InFifthGear.com Established: 1982 Product Information Products/Services: SigmaCommerce, on-demand e-commerce and order management; Controller + Order Management System (legacy product)

Management Al Langsenkamp, Chairman/CEO Steve Warren, VP, Business Development TOP 500

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Flashecom Entry Level/Typical Pricing: eLink: Standard level is $99/mo., Expert level is $149/mo., Enterprise level is $199/mo.; setup is $49; eConnect custom design: $2,879, pre-made design: $1,299 Representative Clients: CompuSave Direct, DelTech.com, LA Computer Center, RakSource

320 N. Palm St., Suite D Brea, CA 92821 888-282-1000 Flashecom.com Established: NA Product Information Products/Services: eLink, eConnect

Management Raymond Sanchez, Senior Account Executive

lashecom’s eLink e-commerce software provides tools retailers need to develop, design and manage an online store, ship and track orders, and accept and process payments in real-time. Features include multiple storefront templates, coupon manager, related items, quantity discounts, multiple image upload and views, advanced reporting and sales tools, export to major shopping portals, and e-marketing and promotion tools, title and Meta tags, and upload of categories and products.

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Fluid 222 Sutter St., 8th Floor San Francisco, CA 94108 415-263-7700 Fluid.com Established: 1990 Product Information Products/Services: Fluid Retail merchandising products, e-commerce store design and development, product customization expertise and social media for e-commerce

Entry Level/Typical Pricing: Products start at $10,000/yr.; service fees based on project Representative Clients: Benefit Cosmetics, Elie Tahari, Jones Apparel Group, The North Face, Reebok, Roots, Soap.com, Sur La Table, Theory.com, The Timberland Co., UGG Australia, Wag.com Management Kent Deverell, CEO Peter Goldie, SVP/GM, Marketing

luid Retail’s Interactive Merchandising and Social Shopping products are designed to build shopping sites with interactive product displays; dynamic pages with user-driven product design and configuration, such as customer-designed sneakers personalized with school colors; and merchandising strategies that leverage social networking and blogs. Fluid’s products also use existing data, such as analytics, sales volume and customer reviews to automate merchandising strategies.

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Fry Entry Level/Typical Pricing: Ranges from $50,000$3 million and up, based on client requirements Representative Clients: Cabela’s, Charming Shoppes, Eddie Bauer, Meijer, United States Tennis Association, Vera Bradley, Whirlpool

650 Avis Drive Ann Arbor, MI 48108 800-379-6858 Fry.com Established: 1994 Product Information Products/Services: Open Commerce Platform (J2EE e-commerce framework); consulting, strategy and marketing, web design and development, data analysis and reporting, managed services and hosting services


ifth Gear is a single-source provider for order-fulfillment services, contact center services, e-commerce management and Internet marketing. The company works with retailers and manufacturers that sell directly to consumers. Fifth Gear’s technology and administrative headquarters are based in Indianapolis, with major fulfillment and contact centers in Louisiana and Missouri, as well as additional software facilities in India. Services include custom packaging design, embroidery and engraving.

Management Rudy Pataro, President Faruk Abdullah, VP, Strategy & Marketing Peggy Pulliam, VP, Professional Services


ry is an e-commerce design, development and managed services provider. Its Open Commerce platform enables retailers to develop online stores and create or expand their e-commerce businesses. Fry provides a range of services for retailers and consumer goods manufacturers to help enhance their direct-to-consumer channels across the retail value chain, including strategic planning, creative design, technical development, managed hosting services and ongoing operational support. www.internetretailer.com

E-COMMERCE SYSTEMS

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GlobalWare Solutions 200 Ward Hill Haverhill, MA 01835 978-469-7500 GlobalWareSolutions.com Established: 1978 Product Information Products/Services: gCommerce V4.0

Entry Level/Typical Pricing: Starting at $18,500 Representative Clients: Dell, Disney, Polar, RIM, Schlage, Rhino.com Management David Beatson, CEO Chris Caouette, VP, Business Mark Chequer, CIO

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GoECart.com 10 Middle St. Bridgeport, CT 06604 203-336-2284 GoECart.com Established: 2000

Representative Clients: Decorating With Lace Outlet, Echelon, Elsevier Business Intelligence, My Wedding Reception Ideas, Pitney Bowes, Sears, Teach for America

Product Information Products/Services: GoECart E-Commerce Platform Entry Level/Typical Pricing: Middle market solutions starting at $999.95/mo.

Management Manish Chowdhary, CEO

he GoECart e-commerce platform has a web-based configuration, enabling a retailer to offer one-page checkout. Returning shoppers sign in to their account, enter their credit card information and select their shipping method. Their billing and shipping information is retrieved from a secure database that shoppers can edit before placing the order. GoECart incorporates Google Checkout, which enables customers to store all billing and credit information within the secure Google Checkout server.

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GSI Commerce 935 First Ave. King of Prussia, PA 19406 610-491-7012 GSICommerce.com Established: 1999

and variable ongoing fees, transactions-based models, and rate structure for professional services Representative Clients: Aéropostale, Bath & Body Works, Dick’s Sporting Goods, RadioShack, Ralph Lauren Media

Product Information Products/Services: E-commerce platform including order management, payment processing, fulfillment and customer care; interactive marketing services Entry Level/Typical Pricing: Pricing models include percent of revenue with no setup costs, fixed initial

Management Chris Saridakis, President Marialena Dragan Ziska, VP, Corporate Marketing Jim MacIntyre, Head, E-Commerce Technology

TOP 500

SI Commerce is a provider of e-commerce and interactive marketing services, including fulfillment and customer care. GSI’s e-commerce technology platform offers a web store, multichannel order management and operations. Web store features include search engine optimization, social shopping, guided product discovery, personalization, checkout service, site management tools and analytics. GSI owns and operates 2.7 million square feet of fulfillment space and four call centers globally.

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hybris software 1000 N. West St., Suite 1200 Wilmington, DE 19801 302-295-5067 Hybris.com Established: 1997

Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: adidas, Bobcat, Brightpoint, Checkpoint, Conrad, Norgren, Pirelli, Reebok, Rexel, Toys´R´ Us, Waterstone

Product Information Products/Services: Hybris package contains hybris Commerce, hybris PCM (content management) and hybris Print; can be installed separately

Management Ariel F. Lüdi, CEO Carsten Thoma, COO


lobalWare is a provider of e-commerce and supply chain management services, including e-commerce technology, fulfillment and customer service, business management and strategy, professional services and digital marketing. The company has expertise in consumer electronics, consumer products, entertainment media such as music and video, software, telecommunications, health care and security. GlobalWare also offers payment processing for Visa, American Express, Discover and PIN-less debit cards.

ybris offers multichannel commerce and communications software. Its multichannel commerce software integrates product content, commerce operations and the extended channel to help retailers and manufacturers create a more seamless cross-channel experience for customers. Hybris offers software for business-to-consumer commerce, business-to-business commerce, mobile commerce, multichannel commerce, global commerce, product content management, customer service and database publishing.



E-COMMERCE SYSTEMS IBM Enterprise Marketing Management 170 Tracer Lane Waltham, MA 02451 866-277-7488 IBM.com Established: 1911

Representative Clients: 1-800-Flowers.com, Batteries Plus, Best Buy, Citrix, Costco Wholesale Group, Land’s End, Macy’s, Newegg.com, Office Depot, OfficeMax, ProFlowers, QVC, Orvis, US Cellular, Williams-Sonoma

Product Information Products/Services: IBM Unica, IBM Coremetrics Entry Level/Typical Pricing: Subscription based, with a monthly service fee based on usage

Management Yuchun Lee, GM, IBM EMM Paul McNulty, Director, Marketing, IBM EMM

BM Corp. provides merchandising, supply chain management, business intelligence, customer relationship management, kiosk and payment card industry compliance technology to multichannel and online retailers. IBM WebSphere Commerce provides a platform for online and cross-channel commerce, as well as Web 2.0-based business user tools for marketing, promotions, catalog management and merchandising. Companies can leverage the IBM platform to integrate back-end systems.

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Iksula Entry Level/Typical Pricing: $5,000-$25,000 Representative Clients: CSN Stores, Guthy Renker, LivingDirect, OnewayFurniture, Tabcom, Tata

224 W. 35th St., Suite 1212 New York, NY 10001 607-330-0797 iksula.com Established: 2007 Product Information Products/Services: Product Conversion Rate Optimization Solution: product catalog engineering, image editing and enhancement, editorial content services, price tracking solution, channel management solutions

Management Samarjeet Singh, President Daanish Butt, Business Development Manager Neerav Parekh, CTO

ksula Services is an e-commerce application and service provider for direct commerce and e-retail companies. Offerings include strategic outsourcing services for companies globally. Services offered include strategy and business management services; back office services; agency services; platform technology; product engineering; infrastructure management; system integration; and comprehensive business management services. For the back office, Iksula provides order management support.

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Interapptive Entry Level/Typical Pricing: $14.95, $29.95, $49.95 depending on monthly shipment volume Representative Clients: Company declined to disclose customer names

140 Enchanted Pkwy., Suite 200 Manchester, MO 63021 314-596-0110 interapptive.com Established: 2000

Management Wes Clayton, President Brian Nottingham, CTO

Product Information Products/Services: ShipWorks

nterapptives’ ShipWorks application connects to an online store or seller account and downloads orders, enabling retailers to create shipping labels, manage customers and e-mails, and update the online status of each order. It has integrated support for major shipping carriers and applications including DHL, Endicia DaZzle, FedEx, UPS, UPS WorldShip, Stamps.com and the U.S. Postal Service. ShipWorks can print invoices and generate reports. It automatically e-mails tracking numbers to customers.

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Internap 250 Williams St., Suite E-100 Atlanta, GA 30303 404-302-9700 Internap.com Established: 1996 Product Information Products/Services: Enterprise IP, content delivery network, colocation, managed hosting and cloud hosting


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Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Apple, Carbonite, Cedars-Sinai, Citrix, SAP, Costco, JP MorganChase, Logitech, McGraw Hill, Microsoft, Neiman Marcus, New York Times, Nokia, Salesforce.com, Sony, Southwest.com, Zynga Management Eric Cooney, President/CEO Mandira Mehra, SVP, Marketing


nternap is a global provider of comprehensive Internet business software, including an on-demand cloud computing service. The service is part of its I.T. Infrastructure portfolio, which includes performanceoptimized enterprise Internet protocol, Content Delivery Network, colocation, managed hosting and cloud services. A “payas-you-go” web-based service, the offering is based on the OpenStack open source cloud platform and provides on-demand scaling of computing capacity. www.internetretailer.com

E-COMMERCE SYSTEMS International Checkout 7950 Woodley Ave., Suite C Van Nuys, CA 91406 818-855-5157 InternationalCheckoutSolutions.com Established: 2003

Representative Clients: BeachAudio.com, bebe.com, DestinationMaternity.com, eHobbies.com, Jockey.com, Jomashop.com, Meijer.com, MyJewelryBox.com, Organize.com, StacksandStacks.com, UnbeatableSale.com

Product Information Products/Services: International Checkout Entry Level/Typical Pricing: No cost of entry; service fees charged on the value of merchandise sold

Management Saskia Chiesa, CEO

Product Information Products/Services: Enfinity Suite 6. Modules include: Content Channel, Consumer Channel, Business Channel, Partner Channel, Supplier Channel, Procurement Channel

Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Channel21, Mir Knigi, Redwing Management Henry Göttler, CEO

33228 W. 12 Mile Road, Suite 128 Farmington Hills, MI 48334 800-421-7393 Invesp.com Established: 2006

Entry Level/Typical Pricing: Standard: $3,000 Representative Clients: CampusBooks.com, HomeGalleryStores.com, HowStuffWorks.com, Oreilly.com, Skis.com, SwissOutpost.com

Product Information Products/Services: Pii: Conversion optimization software

Management Khalid Saleh, CEO Ayat Shukairy, Co-Founder/VP, Client Solutions


nvesp Consulting designs and deploys e-commerce web sites and has completed more than 200 conversion optimization projects. Invesp has developed and tested conversion frameworks to standardize the process of conversion rate optimization. Invesp’s optimization services rely on the framework, which optimizes every element on a site including site navigation, user interface design and copy through “personas.” The Conversion Framework measures a web site against 250 optimization elements.

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Island Pacific

Product Information Products/Services: Merchandising products

ntershop’s Enfinity Suite 6 is packaged software for Internet sales with services including comprehensive online marketing consulting. Intershop also acts as a business process outsourcing provider, covering all aspects of online retailing, including fulfillment. Enfinity Suite 6 is modular and can be customized for specific e-commerce strategies, including directto-consumers and business-to-business. Retailers also can integrate suppliers into the e-commerce environment.

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Invesp

17310 Red Hill Ave., Suite 320 Irvine, CA 92614 800-994-3847 IslandPacific.com Established: 1978

nternational Checkout is a comparison shopping engine that allows shoppers worldwide to browse and add items to their shopping cart directly on the web retailer’s site. The shopper clicks the International Checkout button, transferring the contents of the cart to the single-page checkout. Customers receive real-time price quotes in their local currency and the option to include duties and taxes at a guaranteed rate. International Checkout receives and inspects the merchandise.

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Intershop 282 2nd St., Suite 303 San Francisco, CA 94105 415-844-1500 Intershop.com Established: 1992

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Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Joules Clothing, Kitson, The Perfume Shop, Urban Outfitters Management Richard Gaetano, COO

sland Pacific develops software applications that enable retailers to manage their operations, including point-of-sale, customer relationship management, vendor relationship management, merchandising, demand forecasting, planning, replenishment, allocation and event planning. Island Pacific Planning is an integrated planning tool for merchandise, assortment and multichannel planning. Assortment Manager allows assortments, ranges and collections to be visually built.



E-COMMERCE SYSTEMS

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Ixtens Representative Clients: Alliance Distributors, Amazon.com, Beach Camera, eSupply Systems, Lifetime Brands, MTV Networks, MyDeco.com, Wizard of Math

355 Lexington Ave., 4th Floor New York, NY 10017 646-588-4910 Ixtens.com Established: 2004

Management Tommaso Trionfi, CEO Dawn Verbrigghe, Director, Marketing Eugene Nikiforov, Co-Founder/CPO

Product Information Products/Services: Ixtens eCommerce Platform: Ixtens Marketplace, Ixtens Central Entry Level/Typical Pricing: $20,000-$50,000 discovery/starting price depending on solution

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Jagged Peak 3000 Bayport Drive, Suite 250 Tampa, FL 33607 800-430-1312 JaggedPeak.com Established: 2000 Product Information Products/Services: EDGE v6i.6.3 Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing

Representative Clients: AIG SunAmerica Retirement Markets, Biostem Medical, CWI Medical, Dolce Gusto, LVMH/Fresh.com, Nestle Canada/Nestle Seasonal Confectionary, Nespresso, Newsmax/Medix Health,RG Barry/ Dearfoams, TAGHeuer Management Paul Demirdjian, President/CEO Vincent Fabrizzi, Chief Sales & Marketing Officer Ron Surfield, VP, Professional Services

agged Peak is a provider of the EDGE eCommerce platform, fulfillment services, professional I.T. services, web development services and e-marketing. Retailers, manufacturers, distributors and consumer brand companies can opt for either outsourced services or comprehensive services. Edge, a fully web-based enterprise e-commerce platform and order management system, is the cornerstone of Jagged Peak’s services. It provides real-time order visibility throughout the entire order lifecycle.

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Junction Solutions 9781 S. Meridian Blvd., Suite 220 Englewood, CO 80112 303-327-8800 JunctionSolutions.com Established: 2002

Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Daisy Brands, Cable Shopping Network, Miles Kimball, Peet’s Coffee & Tea, Swell

Product Information Products/Services: JunctionEOD eCommerce on Demand, Junction for MCR for Multichannel Retail, JunctionFB for Food & Beverage, JunctionDS for Distribution

Management Jeff Grell, President/CEO Chris Hafenscher, VP, Alliances George C. Casey Jr., CIO

unction Solutions’ e-commerce on demand application, JunctionEOD, is a hosted-commerce platform. JunctionEOD offers tools for management of merchandising and web site storefronts. It can be used as a standalone or integrated with any of Junction Solutions products for retail applications including point-of-sale and cross-channel retail. JunctionEOD enables retailers to build a web store and reproduce their brands within professionally designed storefronts.

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Kalio Representative Clients: Dover Saddlery, Garrett Wade, Military Shopping Channel, The Republic of Tea, Tretorn (a division of Puma), Van Dykes Restorers

19330 Stevens Creek Blvd., Suite 100 Cupertino, CA 95104 408-550-8040 Kaliocom Established: 2000 Product Information Products/Services: KalioCommerce Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing


xtens is the provider of a multipurpose hub for e-commerce connectivity and automation. For merchants and manufacturers, it offers an application that can make their e-commerce operations multichannel. For merchants that want to become marketplaces, it provides content aggregation. And for merchants that require re-pricing mechanisms or catalog enhancement service, it provides customer business process management applications. It also automates connectivity to third-party sales channels.

Management Jonathan Lee, CEO/Chairman Mark Richards, COO


-commerce software firm D.M.insite in February 2011 merged with IT services firm Moyo Group to form Kalio The company provides services in the direct marketing, retail and mail order catalog fields. Kalio’s Software-as-a-Service e-commerce platform, KalioCommerce (formerly Mercury Platform), allows retailers to manage, design and promote their sites. The company also offers KalioMail, software for e-mail segmentation, automation and deliverability; KalioMobile; and KalioSocial. www.internetretailer.com

E-COMMERCE SYSTEMS

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kCentric Technology 1605 Laval Highway West, Suite 203 Laval, Quebec Canada H7L 3W3 800-523-6874 k-ecommerce.com Established: 2001 Product Information Products/Services: k-eCommerce

Entry Level/Typical Pricing: $2,950 startup cost, $79/mo. Representative Clients: Amerisafe, ACEP, BuroPlus, GCS Supply, NHLPA, Second Cup, Zebra Pen Management Laurent Allardin, President/CEO Dominique Caron, VP, Sales/Marketing Pierre-Luc Tremblay, VP, Research & Development

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Knotice 526 S. Main St., Suite 705 Akron, OH 44311 330-922-0855 Knotice.com Established: 2003 Product Information Products/Services: Concentri Entry Level/Typical Pricing: $275/mo. plus usage

Representative Clients: BuildDirect, Canon USA, Crocs, Fender Musical Instruments, Oreck, Tea Forte, Telltale Games Management Brian Deagan, Co-Founder/CEO Patti Renner, Director, Marketing Bill Landers, Co-Founder/CTO

33176 1st Ave. Mission, BC Canada V2V 1G4 604-287-2292 LemonstandApp.com Established: 2009

Entry Level/Typical Pricing: $299.98 for nonexpiring site license; 3 support tickets included, additional support tickets available Representative Clients: Ecoya, Edgeware Products, Telltale Games, UNICEF

Product Information Products/Services: LemonStand 1.2

Management Danny Halarewich, CEO Aleksey Bobkov, CTO


emonStand is a provider of e-commerce technology. The software features include reporting and analytics, content management, customer management, security, performance, order management, marketing and promotion, checkout, payments processing, shipping, technical support, and a marketplace of modules and themes. Retailers have access to unlimited content blocks on any page unlimited product images, categories and subcategories.

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LWS Media

Product Information Products/Services: Web site development, SEO, Internet marketing, customer response management and call center services

notice’s Concentri software features applications for testing, data segmentation, landing pages and microsites, forms, surveys, planning and reporting. Concentri SiteTarget allows retailers to define and edit live zones on a web site and inject targeted content and tests specific to web site visitors. Its “what you see is what you get” editing environment allows non-technical users to create and manage zone content. Concentri also enables retailers to test any live zone using embedded tools.

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LemonStand

148 Connaught Road Central, Suite 18B Hong Kong China 001-203-434-5620 LWSMedia.com Established: NA

Centric is a provider of e-commerce software. The company offers both on-demand and on-premise e-commerce technology for business-to-consumer and business-to-business retailers. The software features include custom designs, content management systems, multi-language/ multi-site/multi-currency/multi-warehouse capabilities, a product configurator, real-time order-tracking dashboards, cross-selling and upselling, live chat and simultaneous management of multiple shopping carts.

Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Fun Entertaining, Skin Remedies, Tek Guys Management Adam Shaffer, CEO Anthony Layug, President Raymond Jamin, VP, Technology

WS Media is a custom service provider offering consulting, I.T. services, creatives, Internet marketing, customer management and outsourcing. Its web designers use a variety of tools and technologies including Dreamweaver, Adobe Photoshop, Graphical User Interface, Macromedia Flash, Swift 3D and others. LWS also offers search engine optimization services, such as competitive web site study, site analysis, keyword research, SEO content modification and web site load time studies.



E-COMMERCE SYSTEMS

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Magento Entry Level/Typical Pricing: $12,900 Representative Clients: Bonobos, Ford, Nokia, Medline, Samsung

10441 Jefferson Blvd., Suite 200 Culver City, CA 90232 310-498-9824 MagentoCommerce.com Established: 2001

Management Roy Rubin, Co-Founder/CEO Bob Schwartz, President Yoav Kutner, Co-Founder/CTO

Product Information Products/Services: Magento Enterprise Edition

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MarketLive 617B Second St. Petaluma, CA 94952 707-780-1600 MarketLive.com Established: 1995

Representative Clients: Armani Exchange, Beach Body, Cuddledown, Gaiam, H20+, Helzberg Diamonds, Neutrogena, Party City, Perricone MD, Sport Chalet, Sundance, Simon Pearce, Title Nine, Totes

Product Information Products/Services: MarketLive Intelligent Commerce Platform Entry Level/Typical Pricing: $175,000

Management Mark Pierce, CEO Ken Burke, Founder/Chairman Barry Coleman, CTO

arketLive is an e-commerce software and services provider for mid-sized merchants. The MarketLive on-demand e-commerce platform offers features such as merchandising, marketing, social marketing, analysis and optimization, and one-to-one consulting services. Its merchandising software provides guided navigation and on-site search, content publishing and experience tools, product showcasing tools, catalog management, site administration and personalization and multi-site capabilities.

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McMurry Representative Clients: Amtrak, Aon, UPS, Ulta, American Le Mans Series, Chubb, Northern Arizona University, Massage Envy, 24 Hour Fitness

1010 E. Missouri Ave. Phoenix, AZ 85014 888-626-8779 McMurry.com Established: 1984

Management Chris McMurry, CEO Michael Barber, President, Interactive David Gallello, VP, Client Services

Product Information Products/Services: Web development services Entry Level/Typical Pricing: $15,000-$75,000

cMurry, a full-service marketing communications company, specializes in custom media, traditional and digital advertising, interactive, professional development and public relations. Services offered include web design, search marketing, e-mail marketing and social media. The company also offers the Webedge content management system. With three offices in Arizona and New York, McMurry offers a range of marketing communications services to a variety of clients.

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Microsoft Corp. One Microsoft Way Redmond, WA 98052 425-882-8080 Microsoft.com, Microsoft.com/CommerceServer Established: 1975 Product Information Products/Services: Microsoft Commerce Server 2009: Enterprise Edition, Standard Edition Entry Level/Typical Pricing: Commerce Server 2009 Enterprise Edition: $20,218/processor; Commerce Server 2009 Standard Edition: $7,075/


agento e-commerce platforms offer a range of tools for marketing promotions, analytics and reporting, search engine optimization, site management, catalog management, catalog browsing, product browsing, mobile commerce, international support, checkout, shipping, payment, customer service, customer accounts and order management. It offers several editions of the platform including the Enterprise Edition, Professional Edition, Community Edition and Magento Go.

processor; requires Windows Server 2008, Windows Server 2003 with SP2, or Windows Server 2003 R2 with SP2 software and Windows critical updates Representative Clients: Best Buy, Costco Wholesale, GameStop Management Steve Ballmer, CEO Ray Ozzie, Chief Software Architect Qi Lu, President, Online Services Division


n November 2011, Microsoft transferred development of its e-commerce platform product, Microsoft Commerce Server, to Ascentium, a digital technology and services agency. According to a prepared statement from Microsoft and a notice on the Ascentium web site posted in November, Microsoft will continue to honor “mainstream” and extended support of Microsoft Commerce Server 2009 through 2014 and 2019, respectively. Microsoft will continue to include Commerce Server 2009 on its official price list until July 2012. www.internetretailer.com

E-COMMERCE SYSTEMS

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MICROS-Retail 30500 Bruce Industrial Pkwy. Cleveland, OH 44139 440-498-4414 Micros-Retail.com Established: 1977 Product Information Products/Services: CWSerenade Java Order Management, CWDirect Order Management, eOne Web Commerce, Fry OCP, Product Information Manager, CWValueCard Gift and Stored Value Card, Locate Cross-channel Inventory Broker, Xstore

Java POS, XBR Loss Prevention and Store Analytics, Relate Retail CRM, Enterprise Merchandising Entry Level/Typical Pricing: $250,000 Representative Clients: Armani Exchange, Chelsea & Scott, Chico’s, Fetchdog, GameStop, Hello Direct, Isabella Oliver, Leslie Pools, Omaha Steaks, Orchard Brands Management John Gularson, Managing Director Chris Sarne, VP, Sales Jane Cannon, CTO

mindSHIFT Technologies 309 Waverley Oaks Road, Suite 301 Waltham, MA 02452 617-243-2700 mindSHIFT.com Established: 1999 Product Information Products/Services: Web hosting and web site design, managed hosting, web and e-business application development and integration

Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Boy Scouts of America, Computer Associates, FragranceNet.com Management Paul W. Chisholm, Chairman/CEO Mona Abutaleb, President/COO Larry Ingeneri, CFO

Product Information Products/Services: Miva Merchant 5.5 Production Release 8 Entry Level/Typical Pricing: DIY SaaS from $49.95$129.95/mo. in a shared hosting environment; from $449.95/mo. in a dedicated hosting environment;

distributed licenses for $995 for the first year and $349/yr. after (customer hosts); custom built sites (including Professional Services) average about $12,000, starting at $500 for a customized template and up to $50,000+ for a complete custom build Representative Clients: AllergyBuyersClub.com, Headblade.com, LittmanBros.com, PioneerAthletics.com, RestaurantDepot.com Management Russ Carroll, CEO Jon Burchmore, CTO

Mobular Technologies 4035 Chris Drive, Suite E Huntsville, AL 35802 256-882-9011 Mobular.com Established: 1999 Product Information Products/Services: mobileCatalog, mobileBrochure


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indSHIFT Technologies is a provider of I.T. infrastructure and software services for small and medium-sized businesses, including a virtualization-as-a-service application, which provides deployment, management and support for virtualized server architectures as well as a data replication capability for disaster recovery. MindSHIFT’s Server Virtualization Service charges a single monthly fee for all the hardware, software and management costs of servers and data replication.

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Miva Merchant 5060 Shoreham Place, Suite 130 San Diego, CA 92122 800-608-6482 MivaMerchant.com Established: 1997

ICROS-Retail is a global company offering strategic consulting and business operations expertise in combination with e-commerce, retail store and direct commerce technologies. In addition to order management, e-commerce and point of sale products, MICROS offers customer relationship management, loss prevention and analytics software as well as web design and consulting services. MICROS’ Open Commerce Platform uses analytical processing of consumer actions to deliver appropriate content.

Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Benetton, Dick’s Sporting Goods, JoAnn Stores, MacConnection, Office Furniture USA, PC Connection, Staples, West Marine Management Allen Dillard, CEO

iva offers e-commerce applications, including payment application data security standard-validated shopping cart software, payment card industry-compliant e-commerce hosting, credit card processing services, and custom web site design and development. Its platform can handle multiple products, categories and product options, and support inventory configurations with multiple levels of attribute inventory options. A web developer network and in-house professional services are available.

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obular offers four e-commerce applications. The White Label product includes one document, basic navigational functionality and a base graphic. Silver Label provides a greater number of documents, using eKit and eLibrary to consolidate documents into a single microsite for distribution. Gold Label allows customers to include add-on features like real simple syndication feeds, live chat and other options. Platinum Label provides the highest degree of customization and a variety of feature sets.



E-COMMERCE SYSTEMS Monsoon Commerce Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Company declined to disclose customer names

1250 45th St., Suite 100 Emeryville, CA 94608 877-254-2747 MonsoonCommerce.com Established: 1998 Product Information Products/Services: Monsoon Seller Suite: Hub, Connect, Edge and Pro; Stone Edge Order Manager

Management Brian Elliott, CEO Casey Carey, VP, Marketing Kanth Gopalpur, President, Monsoon Commerce/GM, Monsoon Seller Solutions

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onsoon, a provider of online marketplace software for retailers, enables businesses of all sizes to manage each aspect of selling products through online marketplaces. Monsoon software, including Monsoon Seller Edge and Seller Pro, is installed on the retailer’s computer. Monsoon’s Dynamic Pricing Engine allows retailers to automatically and quickly price and re-price their inventory according to current market conditions and maintain a competitive position.

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Product Information Products/Services: InOrder Enterprise Management Management System (version 9.0) James L. Morse, President Entry Level/Typical Pricing: Entry price of about James F. Henry, National Account Executive $50,000 for a 10 user system Anthony J. Marchese, VP, Software Systems

orse Data’s InOrder Enterprise Management Systems is designed to help multichannel retailers integrate their sales channels, including web site, point-ofsale, call center and catalog sales. InOrder offers a complete e-commerce package, including order tracking, status, history, opt-in/opt-out, repeat orders, gift cards/ shopping, wish lists and loyalty programs. InOrder’s features also include customer response management, web site content management and management reporting.

Mountain Media

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Morse Data Corp. Representative Clients: Biblica USA, CJ Pony Parts, Guthy-Renker ProActive Skincare Products European operation, Jann’s Netcraft, Lancaster Archery Supply, International Risk Management Institute, Original Parts Group, Rod’s Western Palace, Seed Savers, Ship-Right Solutions

16 Pierce St., Suite 4 Dover, NH 03820 888-667-7332 GetInOrder.com Established: 1975

32 Clinton St. Saratoga Springs, NY 12866 518-583-0300 MountainMedia.com Established: 1998

Entry Level/Typical Pricing: Complete site development starts at $4,995 Representative Clients: Canini, Christmas Night, Gunzo’s Hockey Headquarters, Ros Hommerson Shoes

Product Information Products/Services: Mountain Commerce PCI Level 1 DSS certified e-commerce platform, search engine marketing, secure e-commerce hosting, payment gateway

Management James Curley, CEO Melanie Beam, Director, Business Development Scott Fultz, CTO

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NCR 3097 Satellite Blvd. Duluth, GA 30096 803-237-0127 NCR.com/emarketing Established: 1884 Product Information Products/Services: APTRA eMarketing Solution (formerly CustomerPower) supports e-mail, short message service, ATM/Kiosk, banner ads, survey, print, contact management and evolving Web 2.0 channels


ountain Media is a web design and development company. The Mountain Commerce suite provides upselling and cross-selling features, order management and fulfillment, pricing and promotions handling, payment processing and catalog management on a secure platform. The company offers commercial web services, such as search engine marketing, graphic design and web hosting. Mountain Media also offers other support products and services, including web analytics.

Entry Level/Typical Pricing: Cloud-based Softwareas-a-Service model: setup starts at $1,500, CPM starts at $3 for transactional and marketing messages; in-house license starts at $50,000 Representative Clients: Dillards, O.co (formerly Overstock.com), Lifetime Fitness, Blockbuster Express Management Bill Nuti, President/CEO Sundeep Kapur, VP, Marketing, NCR E-Commerce Brett Chandler, GM/Co-Founder, NCR E-Commerce


CR eCommerce Managed Hosting Services provides secure protection of customer data for businesses running applications over the Internet. NCR also offers APTRA eMarketing, featuring personalized, relevant messaging through e-mail marketing, such as interactive e-mails, embedded coupons and membership updates. It also helps retailers reach consumers across all channels through campaign management, online banner ads and surveys, mobile messaging, on-demand printing and social media channels. www.internetretailer.com

E-COMMERCE SYSTEMS

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NetSuite 2955 Campus Drive, Suite 100 San Mateo, CA 94403 650-627-1000 NetSuite.com Established: 1998 Product Information Products/Services: NetSuite, NetSuite eCommerce Edition

Entry Level/Typical Pricing: NetSuite starts at $499 and $99/user/mo.; NetSuite eCommerce starts at $799 and $99/user/mo. Representative Clients: Beyond the Rack, GoPro Camera, Groupon, Igloo Coolers, Magellan GPS, Wine.com Management Zach Nelson, President/CEO David Downing, CMO Evan Goldberg, Founder/CTO/Chairman

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New Madison Ave 263 Tresser Blvd. Stamford, CT 06901 203-536-0604 NewMadisonAve.com Established: 2003 Product Information Products/Services: E-business strategy creative and implementation services: multichannel, e-commerce, social, search and business intelligence; IBM Websphere Commerce partner

Entry Level/Typical Pricing: $250,000-$3 million Representative Clients: Company declined to disclose customer names Management Ed Cannon, General Partner Keith Fairclough, Partner Rob Kingston, Partner

785 Grand Ave., Suite 216 Carlsbad, CA 92008 800-914-6161 Nexternal.com Established: 1999

Entry Level/Typical Pricing: Starting at $250/mo. Representative Clients: Alcoa, Boudin Bakery, Cameron Hughes Wine, The Hershey Co., The University of North Carolina at Greensboro, USA TODAY

Product Information Products/Services: Nexternal E-Commerce Software

Management Alex Gile, President Craig Ross, VP, Sales


external provides web-based e-commerce shopping cart software. Nexternal’s shopping cart comes equipped with a search engine friendly catalog. NexTag creates datafeed files in the appropriate format and sends them overnight. Nexternal’s software also has its own built-in affiliate marketing module and integrates with most third party affiliate programs. The shopping cart software comes equipped with a bulk e-mail wizard. Nexternal’s e-commerce software includes an order management system.

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Nox Solutions LLC

Product Information Products/Services: Nox Enterprise Commerce

ew Madison Ave provides marketing technology services to clients, including online retailers. The company provides a package of services that aims to help retailers design, develop and maintain e-commerce, multichannel and mobile sites. It specializes in IBM’s WebSphere Commerce e-commerce software. Projects managed by New Madison Ave for clients include installing a multichannel system, with a call site, web site and point-of-service, and an e-commerce and social networking integration.

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Nexternal Solutions

1642 Westwood Blvd., Suite 202 Los Angeles, CA 90024 310-444-5562 NoxSolutions.com Established: 2001

etSuite offers cloud computing business management software that enables companies to manage core key business operations in a single system, which includes enterprise resource planning, customer relationship management and e-commerce. NetSuite’s real-time dashboard technology gives retailers a view into up-to-date, rolespecific business information. The NetSuite e-commerce platform allows retailers to integrate almost any e-commerce product into NetSuite.

Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: BillOReilly.com, DennisMillerRadio.com, Leatherup.com, Xuast.com Management Payam Zarabi, CEO

ox e-commerce software is designed to help retailers build online stores. Services include strategy, design, web site analytics, online and database marketing, customer relationship management and account management. Nox contact center applications support online shopping with a live agent on the phone, or via e-mail or chat. Customer care teams have real-time access to all of the information needed to help customers complete a purchase, or request other service or support assistance.



E-COMMERCE SYSTEMS

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Oracle/ATG Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Amazon.com, Dell, Hanover Direct, Macy’s, Nordstrom, Office Depot, Redcats USA, Vistaprint, Walgreen, Williams-Sonoma

500 Oracle Pkwy. Redwood Shores, CA 94065 650-506-7000 Oracle.com Established: 1977 Product Information Products/Services: Oracle ATG Web Commerce 10, Oracle Live Help Chat On Demand, Oracle Recommendations On Demand

Management Lawrence J. Ellison, CEO Robert Shimp, Group VP, Product Marketing Mark Sunday, CIO/SVP

OrderDynamics Corp. Entry Level/Typical Pricing: Software-as-a-Service: $5,000-$15,000/mo.; SaaS professional services: $75,000-$500,000 Representative Clients: American Diabetes Association, Henry’s Camera, Pilot Pen, Walking On A Cloud Shoes

70 East Beaver Creek Road, #43 Richmond Hill, ON Canada L4B 3B2 866-559-8123 OrderDynamics.com Established: 2000 Product Information Products/Services: OrderDynamics On-Demand eCommerce Platform

Management Michael Benadiba, CEO Michael Turcsanyi, President

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rderDynamics is an on-demand e-commerce platform provider for highgrowth business-to-consumer and business-tobusiness companies. OrderDynamics’ Dynamic Merchandising product offers multiple site control and microsites; search engine optimization and meta data control; product merchandising and catalog management; personalized web site content; and mobile commerce. Its eBusiness Manager product features e-commerce management and metrics, an order management system and call center support.

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OrderStorm Entry Level/Typical Pricing: 5 price plans available from no cost to $158/mo.; typical costs are $49 or $99/mo. Representative Clients: A Straight Up Fence Co., EdMcCaffrey.com, New Town Builders, PursuitZone.com, Rigid Global Buildings, SportsEddie.com

11757 W. Ken Caryl Ave., F-272 Littleton, CO 80127 720-280-3149 OrderStorm.com Established: 2009 Product Information Products/Services: OrderStorm WordPress e-Commerce, a cloud-based, PCI compliant shopping cart plugin with gateways, order management, drop-shipping and CRM.

Management Jodie Barr, President Dan Sallis Jr., COO

rderStorm is a provider of cloud services for WordPress, including WordPress E-commerce, shopping cart software and mobile marketing using a Software-as-aService platform. OrderStorm also offers WordPress hosting on its cloud servers. The OrderStorm WordPress stores categories and products in an external SQL database. It integrates customer relationship management into the order process. The company also offers call center services on a contract basis from Panama City, Panama.

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Parse3 13 First St. Warwick, NY 10990 845-988-5002 Parse3.com Established: 1997

Representative Clients: The California Healthcare Foundation, Church & Dwight, Eyesave, Maker’s Mark, Old Navy, OxiClean, Ramsey Outdoor, Trojan Condoms, Wigwam Mills, Thomson Reuters

Product Information Products/Services: Custom software and web development; certified Sitecore partner Entry Level/Typical Pricing: Price range: $50,000$400,000

Management Peter Ladka, President/CEO Alex Romano, Director, Marketing Jay Oliver, CTO


racle’s ATG on-demand web commerce application accelerates the delivery of e-commerce sites for mid-sized and enterprise level merchants.The application combines a storefront with capabilities for personalization, search merchandising and guided navigation. Software features include live help, recommendations, merchandising and marketing, customer service, analytics and testing, a personalization engine and content management. Oracle/ATG also offers consulting.


arse3’s strategic-level experts look at a web site and its profit potential and then develop ways to help drive more traffic to the site, increase conversions, and boost average sales. Parse3 integrates a retailer’s system from customers’ orders to fulfilling those orders through to administrative functions. It also will spearhead marketing initiatives and cultivate partner relationships. Parse3 will pinpoint inefficiencies and then offer potential solutions, aiming to improve site maintenance and customer support. www.internetretailer.com

E-COMMERCE SYSTEMS

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PDG Software 1751 Montreal Circle, Suite B Tucker, GA 30084 866-433-4734 PDGSoft.com Established: 1997

Entry Level/Typical Pricing: One time cost: $599$1,799 Representative Clients: KayakAcademy.com, KleanKanteen.com, Lunchville.com, TheMusicZoo.com

Product Information Products/Services: PDG Commerce Version 5

Management Karen Snyder, Owner/CEO Doug Blackburn, Director, Sales

Phoenix Systems Group 755 Boardman-Canfield Road, Building G Boardman, OH 44512 330-726-6500 BCFcommerce.com Established: 1994 Product Information Products/Services: BCF Commerce Net Store

Entry Level/Typical Pricing: $60,000-$160,000 and up, based on client responsibilities Representative Clients: J-B Wholesale Pet Supplies, Sierra Trading Post, Speedway Motors Management Jeffrey G. White, President/CEO/Co-Founder Bryan Holsinger, Director, E-Commerce/CTO/Co-Founder

Entry Level/Typical Pricing: $3,000 development, $.010/minute Representative Clients: Company declined to disclose customer names

Management Nicolas Dourassoff, CEO Product Information Products/Services: Prosodie Interactive IVR, speech Ross Krisel, VP, Marketing recognition and cloud routing

Product Information Products/Services: ProStores Four Product Tiers: Starter, Business, Advanced, Enterprise

Entry Level/Typical Pricing: Subscription for Starter tier starts at $16.95/mo. with a 1.5% successful transaction fee; Business tier: $29.95/mo., Advanced tier: $74.95, and Enterprise tier: $249.95, each with a 0.5% transaction fee Representative Clients: Advatum Services, AmericanChateau.com, BiggSports.com, eGizmo, GreatRussianGifts.com, Magna Case, PeppyParents.com, Touch of Pink Cosmetics Management Alexis van de Wyer, Director, Advertising & ProStores


hoenix Systems is the developer of the BCF Commerce Net Store, built on the Microsoft ASP.Net 2.0 platform. BCF Commerce Net Store features search engine optimization, site content management, a promotion engine, cross selling and back selling, product and image management, and back office integration. The content management feature enables retailers to manage ad campaigns and promote special sale items. Retailers also can change home pages to feature a new product.

rosodie Interactive specializes in interactive voice response, call routing, virtual automated call distributors and predictive dialing. Its multichannel software encompasses acquisition, alerting, call allocation, automation and analysis. The company offers numerous interactive voice response applications with access methods ranging from basic touch-tone to automated speech recognition. It also develops call-routing and virtual automatic call distributor applications.

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ProStores 2145 Hamilton Ave. San Jose, CA 95125 866-747-3229 ProStores.com Established: 2005

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Prosodie Interactive 855 S.W. 78th Ave., Suite 100 Plantation, FL 33324 866-776-7634 ProsodieInteractive.com Established: 1986

DG Software is a provider of Internet storefront and e-commerce shopping cart technology. Its e-commerce shopping cart products for businesses of all sizes include PDG Commerce, a payment card industry, payment application data security standardcertified application that offers real-time QuickBooks synchronization. Numerous merchant account/payment processing options are available. Retailers can display products within multiple storefront categories and display many product images.

roStores offers customizable e-commerce software for small and medium-sized businesses. The software includes modules for e-commerce hosting, storefront, shopping cart software, e-commerce design templates, payments, shipping and sales tax, and QuickStart for eBay sellers. A promotions module provides search engine optimization, Google Base feed, shopping sites feed, in-store promotions and upsell merchandising. The management module features web store inventory and orders.



E-COMMERCE SYSTEMS

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pureCommerce Entry Level/Typical Pricing: $50,000 Representative Clients: GE, GreatArrivals.com, iRobot, LuggageGuy.com, S&P

One West Exchange St. Providence, RI 02903 401-274-8991 pureCommerce.com Established: 1994

Management Mark Shapiro, President Kim Tests, EVP Roger Spense, SVP, Finance

Product Information Products/Services: pureCommerce V11.3

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Quova Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: BBC Worldwide, CyberSource, Major League Baseball Advanced Media, Oracle, RSA

401 Castro St. Mountain View, CA 94041 650-528-3700 Quova.com Established: 2000

Product Information Products/Services: GeoPoint: data service providing Management Marie Alexander, CEO IP geolocation to detect transaction fraud, localize Miten Sampat, VP, Product Strategy web marketing and advertising, and enforce compliance and legal screening

Representative Clients: Batteries Plus, Cowboys Stadium, Harbor Freight Tools, Nintendo, Planet Fitness, The Salvation Army, Timex, Yankees Stadium

3925 Brookside Pkwy. Alpharetta, GA 30022 877-794-7237 RadiantSystems.com Established: 1985 Product Information Products/Services: CounterPoint POS & Inventory Management Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing

Management Bill Nuti, CEO Andy Heyman, SVP, Hospitality & Specialty Retail Scott Kingsfield, VP/GM, Retail

RedPrairie/Escalate Retail

Product Information Products/Services: RedPrairie Commerce Suite


uova, a provider of Internet geolocation data, offers Quova On-Demand, a web service that enables online businesses to integrate Quova’s Internet protocol geolocation data directly into their web applications. The simple object access protocol-based web service allows online businesses to write geolocation-based business rules that dictate actions such as displaying local store locations or weather. Rules also can be written to check for identity theft or fraud in an online transaction.

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Radiant/NCR

3905 Brookside Pkwy. Alpharetta, GA 30022 678-639-5000 RedPrairie.com Established: 1975

ureCommerce offers a range of currency services from dynamic currency conversion to straight multi-currency credit card processing. Multi-currency credit card processing allows a retailer to bill customers in their home currency. The retailer prices goods in the foreign currency and customers select the currency they want to be billed in. There is no currency conversion if the customer selects their home currency to be billed in. PureCommerce also offers multicurrency payment processing.

Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: The Buckle, J. Crew, Kohl’s Management Michael Mayoras, CEO Carol O’Kelley, CMO Joe Juliano, President, Americas


adiant Systems, a wholly owned subsidiary of NCR Corp., is a provider of e-commerce software and web hosting. Its CPOnline software is an e-commerce and web-hosting service designed for CounterPoint V7 and CounterPoint SQL merchants. Retailers can create a web store without using templates and wizards without coding. The software keeps an integrated inventory between online and bricks-andmortar stores and automates FedEx, UPS, and USPS shipping calculations.

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scalate Retail, which was acquired by Red Prairie in early 2011, is a provider of cross-channel retail technology to specialty online retailers, direct marketers, and big-ticket retailers, including e-commerce, mobile-commerce, kiosks, relationship marketing and order management. Products include Blue Martini, a personalizedshopping e-commerce platform; Ecometry, a direct-commerce platform; and Enterprise 1 Big Ticket, a platform for big-ticket retailers. www.internetretailer.com

E-COMMERCE SYSTEMS

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SAP 3999 W. Chester Pike Newtown Square, PA 19073 610-661-1000 SAP.com Established: 1972 Product Information Products/Services: SAP for Retail Solution Suite, NetWeaver platform

Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Kenneth Cole Productions, Kirkland’s, Northern Group Retail, Town Shoes Management Robert Courteau, President, SAP North America Steve Winter, COO

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Savtira Corp. 2109 E. Palm Ave. Tampa, FL 33605 813-402-0123 Savtira.com Established: 2010

Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: eGloboMall.com, NexBoom Universe, OME Media Distribution

Management Timothy Munro Roberts, CEO/Chairman Product Information Products/Services: SaaS e-commerce platform and Mike Hansen, COO shopping cart; Entertainment Distribution Network Geoff Bicknell, CFO streams digital media

Product Information Products/Services: SearchFit Ecommerce Platform Entry Level/Typical Pricing: $79

Representative Clients: ATFCO Bluewater, Hobby Lobby International, State Street Products, Wicked Temptations Management Wolfgang Reile, President Tim Scott, Director, E-Commerce Stanley Stanev, Lead Programmer/Architect

Product Information Products/Services: SSL Certificates, PCI Compliance Solutions Entry Level/Typical Pricing: $25


earchfit provides an e-commerce platform and marketing services, including web design and development, a shopping cart system, hosting and domain registration. The company builds web sites designed to produce targeted traffic. Its user interface includes Ajax panels that allow quick changes and a shortcut menu that allows retailers to define navigation. It also features product filters that enable customers to navigate the site based on a combination of desired attributes, such as brand.

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Secure128 349 Pine Grove Road Roswell, GA 30075 877-824-6434 Secure128.com Established: 1998

avtira is an e-commerce platform offered as a Software-as-a-Service model. The company develops custom e-stores supporting payment gateways, e-mail notifications, serial keys, taxes and multiple languages. Savtira has deals with major content providers of digital and physical goods to create product catalogs. The company has full rights to sell digital music, video games, e-books, movies, audio books and software. Savtira’s Tier1 network is optimized for digital downloads and streaming.

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SearchFit 5858 Edison Place Carlsbad, CA 92008 888-398-4703 SearchFit.com Established: 2003

AP’s NetWeaver Portal allows retailers to integrate third-party applications, legacy systems, databases, unstructured documents, internal and external web content, and collaboration tools. It uses open standards, web services and tight integration with other SAP NetWeaver components to support systems from major technology providers. It has built-in support for Java 2 Platform Enterprise Edition and Microsoft .NET technology. The portal supports UNIX and Microsoft Windows.

Representative Clients: LPL Financial, Hewitt Associates Management Anthony Ricci, CEO John Monnett, SVP, Sales Anthony Capodicasa, SVP, Customer Account Management/ Business Development

ecure 128 is a provider of security software and a wholesaler of VeriSign, GeoTrust and Thawte secure sockets layer certificates. It offers a variety of SSL certificate brands, payment card industry compliance software, domain registrations and web site marketing tools at wholesale prices to retailers and resellers. RatePoint’s customer feedback and Internet marketing tools collect, manage and promote customer feedback. Secure 128’s prices are between 30% and 60% off retail, the company says.



E-COMMERCE SYSTEMS

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Shopatron Representative Clients: Adams Golf, Berkley, BRP, Cannondale, Ducati, Gund, HO Sports, K2, JL Audio, Johnson Outdoors, Kawasaki, Melissa & Doug, Mizuno, MK Diamond, Peavey, PIAA, Polaroid, PSE Archery, Roland, Rossignol, Sport Chalet, Suzuki, Testors, Thule, TireBuyer.com

825 Buckley Road, Suite 200 San Luis Obispo, CA 93401 866-625-5050 Shopatron.com Established: 2001 Product Information Products/Services: Shopatron Confident Order Exchange (Coex) Entry Level/Typical Pricing: $1,990 (SimpleStart) to $29,990 (Enterprise) implementation fee

Management Ed Stevens, Founder/CEO Mark Grondin, SVP, Marketing Dave Cumberland, VP, Systems Engineering

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Shopping Cart Elite Entry Level/Typical Pricing: $99 Representative Clients: Auto Accessory Store, CampioniShop, JDM Exotics, SecretWeaponPerformance.com

28 Van St. Staten Island, NY 10310 800-401-8296 ShoppingCartElite.com Established: 2007

Management Igor Soshkin, CEO Nick Soshkin, CIO

Product Information Products/Services: Shopping Cart Elite (v2.21)

Shopster E-Commerce Representative Clients: The Camera Bin,Cell Monsters, Flatscreen Mania, Mini Sports Helmets, MyTechShack, The PSP Superstore, purePASSIONATE, Shop.i4u, The Silly Puppy Store, Top Kitchen Gadgets, webOverStocked

1300 Clay St., Suite 600 Oakland, CA 94612 800-979-0276 Shopster.com Established: 2004 Product Information Products/Services: Shopster Network, Shopster PowerMerchant Entry Level/Typical Pricing: Free; upgraded account available at $69.95/mo.

Management Sarath Samarasekera, CEO Ryan Wuest, EVP, Marketing Paul McCluskey, Chief Product Officer

hopping Cart Elite provides software to support online wholesalers and retailers, including a web site, back office support, hosting and hardware, a secure socket layer certificate, unlimited e-mails, and a monthly software and features upgrade. Retailers can customize their content management system with themes, color and layouts. No knowledge of cascading style sheets or hypertext markup language is required. The shopping cart offers advanced search, including searches by brand or price.

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hopster’s PowerMerchant e-Commerce product offers customizable, search engine friendly stores. It also offers more than 1 million Merchant Network products, which can be sold alongside the retailer’s products. Shopster PowerMerchant is designed to give small businesses inventory and resources traditionally only available to larger retailers. The Shopster warehouse makes available drop ship products, including electronics, toys, books and sporting equipment.

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ShopVisible Representative Clients: Alpha Industries, Bluemercury, Case-Mate, Ed Hardy, London Fog, Office Depot Canada, Paul’s TV, Tempur-Pedic

945 E. Paces Ferry Road, Suite 1475 Atlanta, GA 30326 866-493-7037 ShopVisible.com Established: 2006 Product Information Products/Services: ShopVisible E-Commerce Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing


hopatron is a provider of global e-commerce applications for the consumer goods industries. Orders placed on Shopatron merchant web sites are fulfilled through a managed, distributed network of fulfillment partners, typically local retailers. Local fulfillment speeds delivery, motivates fulfillment partners to stock more inventory and allows in-store pickup by online shoppers. Shopatron operates Coex Freedom, an order exchange with more than 600 merchants.

Management Sean Cook, CEO Kendrick Woolford, Marketing Manager Josh Lloyd, CTO


hopVisible is a provider of e-commerce platforms and services, including custom e-commerce development, dedicated project management, e-commerce marketing strategy and execution, e-commerce user experience and design, search engine optimization, strategic e-commerce consulting, total managed e-commerce, and training and education. The ShopVisible platform features include channel management, mobile commerce, order management, payment options and a social commerce platform. www.internetretailer.com

E-COMMERCE SYSTEMS

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Smart Online 4505 Emperor Blvd., Suite 320 Durham, NC 27703 800-578-9000 SmartOnline.com Established: 1993

Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: URAssociation

Management Dror Zoreff, Interim President/CEO Bob Dieterle, GM/VP Product Information Products/Services: iMart Direct Selling Architecture, Thaddeus Shalek, CFO iMart Direct Marketing Architecture, commercial mobile applications

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Solid Cactus 106 S. Lehigh St. Shavertown, PA 18708 888-361-9814 SolidCactus.com Established: 2001 Product Information Products/Services: Solid Cactus eCommerce

Entry Level/Typical Pricing: $34-$249/mo. Representative Clients: Frigidairecanadastore.com, WWNstore.com Management Peter Heming, GM Jane Landon, CIO

69 Reservoir St., Level 6 Surry Hills, Australia NSW 2010 Solutionists.com.au Established: 2003

Representative Clients: Barkers Menswear, Burnsco Marine, Elite Fitness, Lisa Ho, Mi Piaci, Nicholas Jermyn, Overland Footwear, Sabatini, Wallace Cotton, Zambesi

Product Information Products/Services: Max 5 E-commerce Platform Entry Level/Typical Pricing: $12,000-$24,000

Management Frank Gilbert, Managing Director Staci Scott, Marketing Manager Tony Schollum, CIO


ased in Australia and New Zealand, Solutionists are e-retailing and integration specialists. Their products and services include e-commerce, web site development, web design, web store packages, e-commerce software, content management systems, search engine optimization, web hosting, training and support, and software upgrades. The company offers four web store models: small retailer, multi-store retailer, fast fashion retailer and fashion designer. It will also customize storefronts.

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SysIQ

Product Information Products/Services: On-demand e-commerce for IBM WebSphere commerce and commerce for Intershop Enfinity; designs and implements e-business applications for multichannel retailers and direct marketers, including web design,

olid Cactus provides web site and e-commerce store design and programming, pay-per-click ad management, search engine optimization, affiliate program and e-mail marketing management, call center and virtual office services, and Software-asa-Service products. Its storefront provides for mobile commerce, Doba integration, built-in marketing, digital downloads, secure payment options, order notifications, recurring billing, shipping options, analytics and reports, and third-party integration.

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Solutionists Ltd

550 15th St., Suite 31 San Francisco, CA 94103 800-591-4710 SysIQ.com Established: 2000

martOnline serves customers in the direct marketing and direct selling industries, including building online infrastructure to support business models, distributor marketing support, branded marketplaces and loyalty programs, and administration and reporting. Key offerings are direct marketing and selling; web site design and implementation; online subscription services; distributor marketing; and domains, e-mail addresses and supporting tools such as business cards.

site search and guided navigation, rich media applications and dynamic imaging Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Action Village, Diageo, Moosejaw Mountaineering, Noble Sales, PartsTown/Reedy Industries, Sam Ash Quikship Management Igor Gorin, Founder/CEO Chris Kullar, Customer Engagement Manager Ilya Vinogradsky, CTO

ysIQ designs and implements comprehensive e-business applications and services for multichannel retailers and direct marketers, including web design, site search and guided navigation, rich media applications and dynamic imaging, managed hosted services and ongoing business support. On-demand software is designed to grow with the client, offering retailers flexibility and customization. The company offers monitoring, support and maintenance for all aspects of retailers’ web sites.



E-COMMERCE SYSTEMS UniteU Technologies 12 Pine Cone Drive Pittsford, NY 14534 866-786-4838 UniteU.com Established: 1999

Representative Clients: Dick’s Sporting Goods, Dolce Vita, Forplay Catalog, Houston Rockets, In-n-out Burger, IParty, Johnson Outdoors, Pharmaca, Portland Trailblazers, Princeton University, Safeway

Product Information Products/Services: UniteU Connected Commerce, UniteU Mobile Connected Commerce Entry Level/Typical Pricing: Software-as-aService entry point: $15,000 setup, $500/mo.; cost depends on complexity

Management Soumen Das, President/CEO Kevin Oliver, Business Development & Marketing Manager Lou Leone, CTO

Entry Level/Typical Pricing: Flat monthly fee, $14,000/site Representative Clients: Altec Lansing Management, Anthropologie, Conde Nast, Jimmy Choo, JVC, Kellwood, The Metropolitan Museum of Art, Sharp, Tesco, TJX Group, Uniden, Urban Outfitters

1500 Broadway, 18th Floor New York, NY 10036 212-808-4004 Venda.com Established: 2001 Product Information Products/Services: Venda Enterprise 5.0: web, mobile and social commerce suite; international commerce; fulfillment

Management Jeffrey Max, CEO James Cronin, CTO

1851 Alexander Bell Drive, Suite 150 Reston, VA 20121 703-689-2121 Virid.com Established: 1999

Representative Clients: A’GACI, Bakers Shoes, Barneys New York, Cole Haan, Giggle, Hats.com, Johnston & Murphy, Journeys, Kangool, Liz Claiborne, Ralph Lauren Media, Ron Herman, Timberland, Tory Burch, Via Spiga Milano, Zippo

Product Information Products/Services: The marketAgility Platform, mA Mobile, creative design Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing

Management Steve Deller, President/CEO Bill Kern, Director, Business Development

irid ’s e-commerce platform technology allows retailers to make changes to their web store when and where they choose. The platform supports a customer review section, product categories and loyalty programs, as well as gift registries that track sales made outside the web store. For example, online gift registries can be linked to in-store kiosks. The loyalty program application identifies shoppers as they come into the web store through a tracking cookie.

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Volusion


enda is a provider of e-commerce services. Its network-based e-commerce storefronts can build multiple, branded sites with functions such as a web-based control panel, order management, multilingual/multicurrency, customer relationship management/accounting tools, merchandise management, dynamic categories, predictive selling engine, pricing management, transactional e-mails, product promotion engine, wish list and registry, payment card industry Level 1 security, and secure checkout.

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Virid

Product Information Products/Services: Volusion E-commerce

niteU Technologies is a provider of integrated, on-demand e-commerce and mobile commerce applications, including a mobile shopping platform, filtered navigation search, streamlined shopping cart checkout, product reviews and ratings, and multistore features. The company offers managed hosting, web analytics, e-business consulting and web-marketing services. Other e-commerce features include product catalog management, inventory control and stock messaging, and secure payment processing.

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Venda

8911 Capital of Texas Hwy., Suite 1200 Austin, TX 78759 800-646-3517 Volusion.com Established: 1999

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Entry Level/Typical Pricing: 14-day free trial; prices range from $19/mo. to $149/mo. Representative Clients: 3M, Kinerase, Nalgene, National Geographic, The University of Oregon Management Kevin Sproles, Founder/Chairman Clay Olivier, CEO David Mitzenmacher, Chief Customer Officer


olusion is a provider of all-in-one e-commerce software. Its shopping cart software features Social Store Builder, which enables online merchants to offer social shopping as a way to push products onto social networking sites. Volusion’s web-based software provides broad shopping cart applications designed to help retailers increase profitability, such as ready-to-use templates, integrated one-page checkout, product comparison, numerous product options and product photos. www.internetretailer.com

E-COMMERCE SYSTEMS

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Product Information Products/Services: Warp 9 Enterprise Internet Commerce System (ICS), Warp 9 Mobile Commerce, Management William Beifuss, President/CEO Warp 9 Virtual Catalog Sytem (VCS), Andrew Van Noy, Director, Sales & Marketing Jone Lin, Director, Engineering

arp 9 provides enterprise-class e-commerce platforms and services to mid-sized businesses in the catalog and retail industry. Warp 9 offers software platforms and technologies for online catalogs, e-mail marketing and interactive visual merchandising. The company offers e-commerce software services on a Software-as-a-Service basis. Warp 9’s professional services offer graphic design, programming and integration services, product submission, marketing and search engine optimization.

WebJaguar

A

Warp 9 Entry Level/Typical Pricing: ICS: $1,600$14,000/mo.; mCommerce: $1,000-$10,000/mo.; VCS: $1,200-$2,900/catalog; EMS: $500$2,000/mo. Representative Clients: BeingTrue, Edwards Luggage, Lehman’s, Magellans, Mangelsen, Shape fx, Upper Deck

6500 Hollister Ave., Suite 120 Santa Barbara, CA 93117 805-964-3313 Warp9inc.com Established: 1996

Entry Level/Typical Pricing: Setup $10,000$50,000, starting at $499/mo., add-on modules available on demand Representative Clients: A1Tarps.com, ArtisanIdeas.com, BestHandbagWholesale.com, BinStyle.com, ChocolateOctopus.com

6 B Liberty, Suite 145 Aliso Viejo, CA 92656 888-718-5051 AdvancedEMedia.com Established: 2000 Product Information Products/Services: Cloud-based WebJaguar eCommerce, CRM and online marketing platform; Partner Program for application providers

Management Bachir Kassir, President/Founder Kelly Gesselman, VP, Sales Shahin Naji, Director, Technology & Products Development

WebLinc eCommerce 22 S. 3rd St., 2nd Floor Philadelphia, PA 19106 215-925-1800 WebLinc.com Established: NA

Representative Clients: Brooklyn Industries, Calvin Klein Underwear, Dylan’s Candybar, K&L Wines, LightsOnline.com, Maui Divers, Oneida, Smashbox Cosmetics, Smith & Wesson, Urban Outfitters

Product Information Products/Services: WebLinc Direct Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing

Management Jen Oliver, Director, Sales & Marketing

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ebLinc is a developer of custom online shopping applications for clients such as AAA, Trump and Urban Outfitters. Its proprietary e-commerce platform, WebLinc Direct, lets clients manage their online stores and boost search engine visibility, with the goal of generating traffic and sales. WebLinc services include e-commerce design, development and maintenance; web design and branding; web development; search engine marketing and search engine optimization; and content and product management.

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Webloyalty.com Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Company declined to disclose customer names

101 Merritt 7, 4th Floor Norwalk, CT 06851 203-846-3300 Webloyalty.com Established: 1999 Product Information Products/Services: Reservation rewards, shopper discounts and rewards, TravelValues Plus, Wallet Shield


dvanced’s WebJaguar e-commerce server is a hosted, on-demand, cloud-based application offering front- and back-office services. Features include a shopping cart, content management system, catalog manager, products manager, import/export manager, migration tools, customer manager, inventory manager, special pricing per customer, quick re-order forms, frequently asked questions and support manager, template manager, e-mail manager and advanced search engine optimization features.

Management Richard Fernandes, CEO/Founding Partner


ebloyalty.com offers customized membership programs that help build loyalty for online retailers. For example, its Travel Values Plus membership program, gives members assistance in making arrangements and running errands. By dialing an 800 number or sending an e-mail, members can connect with a team of professional personal assistants who can aid in a variety of requests. The company’s product portfolio includes Reservation Rewards and Shopper Discounts & Rewards. www.internetretailer.com

E-COMMERCE SYSTEMS Yahoo Small Business 701 First Ave. Sunnyvale, CA 94089 866-781-9246 Smallbusiness.Yahoo.com/ecommerce Established: 1994 Product Information Products/Services: Yahoo Merchant Solutions Entry Level/Typical Pricing: Service fee starts at $39.95/mo.

Representative Clients: Directron.com, Gojane.com, Jomashop.com, Mattress USA, Organize.com, RockBottomGolf.com, Skin-one.com, Xoxide.com Management Tom Byun, GM Rochelle Ross, Director, Marketing Paul Boisvert, Director, Product Management

Product Information Products/Services: Web design and development, dealer tools, e-commerce platforms Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing

Representative Clients: Competitive Cyclist, Filson, Endurance Marketing, Holly Yashi Jewelry, Horny Toad Clothing, M.S. Rau Antiques, NAU Apparel, Nixon, Patagonia Management Reed Gregerson, President Dean Hamilton, VP, Finance Henry Roberts, VP, Creative

8760 Orion Pl., Suite 1200 Columbus, OH 43240 888-755-5541 Znode.com Established: 2003

Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: LoJack, Waste Management, Wawa, Channellock, Arbor Day Foundation, Sonos, Fechheimer

Product Information Products/Services: MultiFront: single-store or multi-store

Management Vish Vishwanathan, EVP/GM Travis Williams, Director, Marketing David Chu, SVP, Technology


node is the vendor of MultiFront, a .NET e-commerce platform with multi-store management capability. Using the MultiFront e-commerce shopping software, retailers can build and manage numerous branded storefronts using a single shared database. Retailers can aim to increase conversions by dividing their business to reach targeted customers, and seek improved Google quality scores for pay-per-click advertising, with the goal of increasing customer relevance and reducing comparison shopping.

Z

Zoovy

Product Information Products/Services: Basic, Flex, Complete Entry Level/Typical Pricing: Basic: $39.99/mo.; Flex: $200/mo.; Complete: $400 mo.; provisioning fees based on project type and certain minimums apply

he ZaneRay Group offers the Z-Foundation ZCommerce Suite, which is database and operating system-independent. The package includes ZProduct, software for managing and selling online product offerings. ZProduct accommodates simple to complex products and offers inventory warehousing, complex pricing models, multicurrencies and multilingual product displays. Relationships with related site content are among built-in options. The ZCart shopping cart incorporates upselling and cross-selling.

Z

Znode

5868 Owens Ave., #150 Carlsbad, CA 92008 877-966-8948 Zoovy.com Established: 2000

ahoo Small Business gives retailers tools designed to get their e-commerce sites up and running with as much assistance as they need. Services include web design and hosting, sales and marketing, finance, legal, back-end and fulfillment. Yahoo’s Merchant Solutions offers a range of e-commerce technology tools for start-up to veteran e-retailers. Retailers can use Yahoo’s store design wizard to build an online store, choosing from pre-designed themes or picking their own layouts and colors.

T

The ZaneRay Group 215 1 St. Whitefish, MT 59937 406-863-8000 ZaneRay.com Established: 1994

Y

Representative Clients: CubWorld.com, ClicktoShop.com, TikiMaster.com, Toynk.com, ZephyrSports.com Management Brian Horakh, CEO Christy Strickland, Marketing Director Thomas Saftig, CFO

oovy is a provider of e-commerce software and services for online businesses. Zoovy integrated functions include web stores with automated multichannel selling; real-time inventory tracking across all sales channels; built-in supply chain, wholesale and warehouse support; integrated shipping with FedEx, UPS and USPS; payment processing, order management and e-mail; QuickBooks data integration; BuySAFE bonded web-store technology; and built-in customer relations management tools.



E-MAIL MARKETING AccuData Integrated Marketing Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Chico’s FAS, Dillard’s

5220 Summerlin Commons Blvd., Suite 200 Fort Myers, FL 33907 800-732-3440 AccuData.com Established: 1990

Management Rich Lancaster, CEO Andrew Russo, VP, Modeling & Analytics Eric McGrail, SVP, Technoloy Solutions

Product Information Products/Services: Data resources, marketing analytics and database marketing technology

ccuData Integrated Marketing provides database marketing services through a range of data resources, marketing analytics and database tools, designed to target qualified buyers. Data resources include e-mail marketing, lists and leads, and data processing. Marketing analytics feature prospect targeting tools and database technology includes multichannel marketing and database integration. In August 2011 AccuData was acquired by Compact Information Systems, a database marketing company.

A

AcquireWeb Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Company declined to disclose customer names

1065 E. Hillsdale Blvd., Suite 310 Foster City, CA 94404 650-212-2230 AcquireWeb.com Established: 2001

Management Jay Dean, GM Tom Alison, SVP, Marketing & Sales

Product Information Products/Services: E-mail and postal data appends, electronic change of address, address standardization and phone append

cquireWeb offers e-mail acquisition and customer management services that help its clients using existing offline customer relationships, lower online acquisition costs and create new cross-sell opportunities. The company provides a database of opt-in e-mail addresses, leveraging more than 30 public domain opt-in databases. AcquireWeb provides quality match rates with fee-based Internet service providers, designed to achieve higher customer conversion rates.

A

Active+ Software Entry Level/Typical Pricing: $399-$4,999 Representative Clients: American Express, Coca-Cola, Colgate-Palmolive, Citgo, Disney, FedEx, Ford, John Deere, Hilton, Levi’s, McDonald’s, Nestle, Pfizer, Reebok, Sony, Timberland, Volvo

5, avenue Roger Roquefort Marquixanes, France 66320 33-486688380 Activeplus.com Established: 1997

Management Product Information Products/Services: eMill v.5.8.53 includes message Daniel Doguet, CEO/Founder creation, list building and message delivery

ctive+ Software provides e-mailing software and system tools for web retailers and others. The company’s eMill software lets clients handle their communications via e-mail from their personal computer or web browser, from the creation of content and lists to the sending and tracking of messages. Retailers can use highly focused and updated receiver lists, create layouts for content files, personalize their messages, control delivery, measure efficiency, and manage incoming messages.

A

ActiveCampaign Entry Level/Typical Pricing: Hosted Software-as-aService from $9/mo., or self-install with licensing options Representative Clients: Audi, Autodesk, Canon, IBM, Pepsi, Pixar, Texas Instruments, Trek, U.S. Army, Volvo

150 N. Michigan Ave., Suite 1230 Chicago, IL 60601 800-357-0402 ActiveCampaign.com Established: 2003 Product Information Products/Services: E-mail design, market automation, social media integration, segmentation and analytics


A

Management Jason VandeBoom, Founder


ctiveCampaign provides e-mail marketing, e-mail marketing software and campaign services to web retailers and others. Services include design and send, e-mail automation, and reporting and analysis. ActiveCampaign allows clients to manage their contacts, create and send e-mails, set up automated tasks and actions based on subscriber actions, integrate social media and e-mail marketing efforts, choose from a selection of e-mail templates, and optimize deliverability. www.internetretailer.com

E-MAIL MARKETING ACTON International 5760 Cornhusker Hwy., Suite 1 Lincoln, NE 68507 402-742-2820 ACTON.com Established: 1968 Product Information Products/Services: Mailing list, data and online marketing solutions

Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Company declined to disclose customer names Management Sam Lambert, President/COO

Product Information Products/Services: Alterian Customer Engagement Platform, analytics, content management and multichannel execution for e-mail, web and social media; data exploration, visualization, analysis and modeling; campaign planning, design and optimization

Entry Level/Typical Pricing: Software-as-a-Service, Alterian/Partner hosting or on-site installation; subscriptions start at $50,000 for an average term of three years. Representative Clients: AEGON N.V., Amnesty International, Astra Zeneca PLC, Avis Budget Group, Best Western, Cisco, Dell Management Heath Davies, CEO Malti Shukla, VP, Marketing, The Americas Mike Talbot, CTO

American Spirit Graphics 801 S.E. 9th St. Minneapolis, MN 55414 612-623-3333 ASCG.com Established: 1985 Product Information Products/Services: Eagle Vision

Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Company declined to disclose customer names Management Darren Carlson, CEO Lauren E. Drevlow, EVP Rob Kottke, Information Services Manager

Product Information Products/Services: Retail List Solution; CRM database solutions, address hygiene, e-mail append, data enhancement


lterian offers e-mail marketing, campaign management and analytics, web content management and social media monitoring to web retailers and others. DynamicMessenger, Alterian’s e-mail marketing software, is available as a stand-alone application or as part of Alterian’s e-mail engagement applications. These applications help retailers integrate message creative and delivery, validate their marketing efforts, reduce costs and deliver relevant digital communications.

A

merican Spirit Graphics is a vendor of prepress web printing, sheet fed printing, finishing, shipping, mailing and fulfillment. American Spirit Mailing features fast in-line trimming and inserting of up to 18 components per pass, postal sorting/ addressing and mail entry. Its fulfillment services feature online ordering, inventory management and worldwide distribution of marketing materials and products. The company has four production facilities in the upper Midwest.

A

Anchor Retail 1900 New Hwy. Farmingdale, NY 11735 631-306-9334 AnchorRetailSolutions.com Established: 1996

CTON International offers a variety of e-mail marketing options for e-retailers using online, mailing, data and production services. Online tools include search engine and landing page optimization, social media marketing, paid ad and keyword buying strategies, and performance and affiliate marketing. The company also uses its presence on four continents to manage global direct marketing campaigns through marketing list managers and brokers, in addition to worldwide data services.

A

Alterian 35 E. Wacker Drive, Suite 200 Chicago, IL 60601 312-704-1700 Alterian.com Established: 1997

A

Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Fortunoff Backyard Store Management Mark Schenker, President/CEO

nchor Retail, a strategic retail marketing agency, offers comprehensive e-mail retail programs for its web retailing clients. Anchor provides a range of e-mail services, including e-mail append, reverse e-mail append, e-mail change of address, e-mail list hygiene, data enhancement, deployment and campaign management. Multiple e-mails per address can be ranked according to client-specified criteria, and Anchor focuses on measuring the most optimal mix for deliverability.



E-MAIL MARKETING

A

Arial Software LLC Entry Level/Typical Pricing: $985/$495 Representative Clients: Blockbuster, Lamps Plus, Musicnotes, Proflowers.com, Toys ‘R’ Us

1501 Stampede Ave., #9005 Cody, WY 82414 949-218-3852 ArialSoftware.com Established: 1993

Management Michael A. Adams, President/CEO Sheh L. Adams, CFO

Product Information Products/Services: Campaign Enterprise/Email Marketing Director

B

BlueHornet Networks Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Bare Escentuals, KFC, match.com, Perry Ellis, TomTom

2355 Northside Drive, Suite B250 San Diego, CA 92108 619-295-1856 BlueHornet.com Established: 2000

Management Joel Roenning, CEO, Digital River Jim Wehmann, SVP, Global Marketing, Digital River Christopher Rence, CIO

Product Information Products/Services: BlueHornet eMarketing Suite Enterprise

Boomerang Email Marketing Solutions Entry Level/Typical Pricing: Plans start at $9.95 for 500 e-mails; 10,000 e-mails for aproximately $100 Representative Clients: AT&T, Bridgestone, Martha Stewart Living

2100 Geng Road, Suite 102 Palo Alto, CA 94303 800-779-7792 Boomerang.com Established: 1991

Management Satwinder Mangat, CEO

Product Information Products/Services: BlastWizard by Boomerang (v 7.2)

lueHornet Networks provides lifecycle e-mail marketing software for web retailers and others. E-mail strategy blueprints, which are pre-built e-mail program creation wizards for advanced e-mail marketing, include a Welcome series and a Win Back re-engagement program. Multichannel marketing technologies include mobile e-mail and short message service, and social e-mail marketing. Bundled strategic service packages include segmentation strategies, deliverability management and creative agency services.

B

oomerang offers self-service and fullservice online e-mail marketing tools to its clients, including web retailers. These tools include e-mail newsletters, surveys and promotions. The company’s BlastWizard program is a three-step application that provides 300 e-mail newsletter templates, an HTML e-mail editor and marketing list-building tool. The program generates campaign reports, provides bounce and unsubscribe services, and includes SPAM checker software.

B

Bronto Software 324 Blackwell St., Suite 410 Durham, NC 27701 888-276-6861 Bronto.com Established: 2002

BrickHouse Security, Bulbs.com, CoffeeForLess, Dean & Deluca, Discount Dance Supply, DiscountOfficeItems, Envelopes.com, Etsy, Gander Mountain, iNetVideo, Jomashop.com, Party City, Summit Sports, Samsonite, Timex, Toolup

Product Information Products/Services: Bronto Marketing Platform Entry Level/Typical Pricing: Fees start at $2,400/yr. Representative Clients: A/X Armani Exchange, Balsam Brands, BatteriesPlus, Bellacor, Bidz.com,


rial Software offers mass e-mail marketing software to web retailers and others. Campaign Enterprise is advanced permission e-mail marketing software that gives retailing clients the tools they need to implement and manage personalized e-mail projects from any browser. AutoResponder enables clients to send a series of automatic e-mail messages. Email Marketing Director takes technology found in the company’s more expensive products and streamlines it for ease of use.

Management Joe Colopy, CEO Susan Wall, VP, Marketing Preston Brown, VP, Product Development

TOP 500


ronto is an e-mail marketing service provider for clients, including web retailers. The Bronto marketing platform orchestrates campaigns across e-mail, mobile and social channels. The software combines intelligent segmentation, targeting and dynamic messaging to increase relevance. Retailers can adjust or fine tune strategies and tactics based on insights from the analytics engine. They also can integrate behavioral, transactional and preference data to segment and target their contacts. www.internetretailer.com

FROM THIS

TO THIS

Relevant email, mobile and social marketing

turns shoppers into buyers and buyers into repeat customers. The Bronto Marketing Platform helps you send the right message to the right person at the right time via the right channel. Visit bronto.com or call 1.888.BRONTO1 to learn how retailers drive revenue with Bronto.

1.888.BRONTO1 • bronto.com/IR

E-MAIL MARKETING

C

Cinegif 712 Congress Ave., Suite 300 Austin, TX 78701 512-968-0402 Cinegif.com Established: 2009

Entry Level/Typical Pricing: E-mail signature plans start at $3.99/mo., one-time account set up fee is $9.99 Representative Clients: Company declined to disclose customer names

Product Information Products/Services: Video compression software application for mobile devices, e-mail advertising campaigns, social media and email signatures

Management Doug Richardson, Founder/President Frank Rich, Director, Marketing & Sales

inegif offers video for e-mail and smartphone marketing campaigns for web retailers. Cinegif, which is available in up to 10 different sizes and two different aspect ratios (standard and widescreen), helps retailers design more effective e-mail advertising campaigns. When Cinegif is used in place of static graphics, retailers can see gains in click-through rates, data/track acquisition and orders/conversions/applications. Cinegif integrates into cost-per-mille and pay-per-click pricing.

C

Product Information Products/Services: Cross-Channel Marketing Hub Management (“The Hub”), a cloud-based marketing platform; clickSCORE, clickSHARE, clickSURVEY, clickSOCIAL, Wayne Townsend, CEO Dan Smith, SVP, Marketing clickTRACK Michael McGonagle, CTO

lickSquared provides e-mail and cross-channel database marketing applications for clients, including web retailers. Offerings range from self-service e-mail to highly automated, real-time customer engagement and loyalty programs. ClickSquared’s cloud marketing platform orchestrates and delivers analytics-driven, relevant and personalized customer communications across e-mail, direct mail, social, survey, mobile and web channels for organizations of all sizes.

Clientize.com

C

ClickSquared Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: ARAMARK, Atlantis Resort, Bank of America, Boston Celtics, Capital One, HomeAway, Houston Rockets, Hyatt Hotels, The Kahala Hotel & Resort, Montage Hotels & Resorts, Sovereign Bank

280 Summer St., 6th Floor Boston, MA 02210 866-402-5425 ClickSquared.com Established: 1999

160 W. Camino Real, #250 Boca Raton, FL 33432 561-417-5533 Clientize.com Established: 1999

full tracking) and volume-based messaging fees apply; custom surveys starting at $995 Representative Clients: Atlanta Interactive Marketing Association, The Boner Group, Burdette Media, The Casey Group, Campus Management, Dataman Group, DFW Interactive Marketing Association, e-Builder, Hiscox, Marketplace Events, Sun Capital Partners

Product Information Products/Services: Customized e-mail and shopping cart survey services; e-mail list rentals; Management needs assessment forms and online forms Entry Level/Typical Pricing: E-mail HTML template: Pam Stein, President $595, subsequent issues: $295; broadcast (includes

CognitiveDATA

A

Representative Clients: Miles Kimball, The Gap, AT&T, Heifer International, Design Within Reach, VivaTerra, SmartPak, Purchasing Power, Geico, J&P Cycles, Quartermaster, Cuddledown, Cycle Gear, Cabela’s, Paul Fredrick’s, Lehmans, High Country Gardens

500 President Clinton Ave., Suite 301 Little Rock, AR 72201 866-243-7883 CognitiveData.com Established: 2001 Product Information Products/Services: IntelliDRESS: Data accuracy; IntelliMERGE: Data processing; and IntelliBASE: Data management Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing


company

Management Rod Ford, CEO Cindy Marshall, CMO Andy Cossette, EVP, Technology


lientize.com provides customized e-mail and shopping cart survey services, as well as e-mail list rentals to clients, including web retailers. Specialties include marketing surveys, database marketing and segmentation, eNewsletters, data collection and customer relationship marketing. The company helps clients survey shoppers who complete an online purchase, as well as shoppers who abandon their cart in an effort to help improve clients’ online purchase process.

C

ognitiveDATA is a marketing technology company serving direct marketers in the retail, communications, insurance and publishing markets. CognitiveDATA’s IntelliBASE is a configurable marketing application designed specifically for multichannel merchants that provides insight into customer value and trends and marketing campaign performance across multiple channels, and delivers integrated campaign creation and reporting. CognitiveDATA hosts and maintains the application. www.internetretailer.com

E-MAIL MARKETING

C

Constant Contact Reservoir Place, 1601 Trapelo Road Waltham, MA 02451 781-472-8100 ConstantContact.com Established: 1998 Product Information Products/Services: E-mail marketing, event marketing and online surveys

Entry Level/Typical Pricing: Pricing begins at $15/mo. for list sizes between 0-500 e-mail addresses to $150 for list sizes of 10,001-25,000. Representative Clients: Bella, Cape Cod, Bijoux Mart International, Boulder Arts and Crafts, Create My Keepsake, iSold It (Dallas), Sojourn Bags Management Gail Goodman, CEO Rick Jensen, SVP/Chief Sales & Marketing Officer Ellen M. Brezniak, VP, Product Strategy

C

Contactology 316 Holland Street Mall Durham, NC 27713 866-363-0670 Contactology.com Established: 2002 Product Information Products/Services: Contactology 6.0 with multivariate (AB) split testing, exclude functionality and in-app alert messaging

Entry Level/Typical Pricing: Monthly fee based on number of e-mail contacts in system, payas-you go option, plans beginning at $15/mo., free 30 day trial Representative Clients: Curse.com, Fallen Earth, Morehead-Cain Scholarship Program, North Carolina Museum of Art, Paste Magazine, Triangle Transit, Vivid Seats, Visual Art Exchange Management Drew Adams, Co-Founder/CEO

Creative Automation 220 Fencl Lane Hillside, IL USA 60162 800-773-1588 CAuto.com Established: 1969 Product Information Products/Services: Address deliverability, merge purge, database management, offset printing, personalization, business intelligence/ analytics and mail delivery tracking

Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Boardroom Management Martin Kurpiel, President, Computer Services John Steinbach, EVP, Production & Client Services

Product Information Products/Services: Ascend Real-Time Lead Verification collects, validates, de-dupes and enhances lead data into one clean uniquely coded file (plus deploys confimation e-mails)


ontactology provides e-mail marketing and online survey technologies to clients, including web retailers. The software allows clients to create and send successful e-mail marketing campaigns, manage lists, contacts and segments, secure their data, avoid the spam box, use a reporting package to track the effectiveness of campaigns, and create online surveys and forms. Power features include inbox analysis, triggered e-mails, deliverability, Google Analytics integration and list management.

C

reative Automation is a provider of integrated direct marketing services for clients, including web retailers. E-mail campaign services include address deliverability, merge/purge services, database management, offset printing, personalization, business intelligence/analytics and mail delivery tracking. Creative Automation’s data management technologies include address deliverability improvement, duplicate identification and data consolidation, and demographics.

D

DCASTechnologies 104 W. 29th St. New York, NY 10001 646-278-5617 DCASTech.com Established: 2008

onstant Contact provides e-mail marketing and online survey services to its clients, including web retailers. The company’s e-mail marketing software provides customizable HTML e-mail templates, an e-mail wizard to create e-mail campaigns, an e-mail auto-responder to schedule automatic delivery of a series of e-mails, a system to build, manage and secure e-mail marketing contacts, instant tracking and reporting, and an e-mail archive. E-mail inbox delivery aims to average above 97%.

Entry Level/Typical Pricing: $.03 to $.06/ record (volume discounts for large file size) Representative Clients: Company declined to disclose customer names Management Al Gadbut, CEO

CASTechnologies provides lead generation software to clients, including web retailers. Its Ascend software confirms, corrects and improves online lead generation activities in real time, and verifies and enhances in a central place the lead generation contact information that controls the quality of leads. Ascend addresses issues that prevent generation of higher quality leads, including accepting leads from multiple sources and waiting on sources to report accepted leads.



E-MAIL MARKETING

D

Deerfield.com Entry Level/Typical Pricing: Entry price is $749.95 Representative Clients: Blue Nile, Financial Times, Johns Hopkins Medicine, TaxACT

4241 U.S. 27 South Gaylord, MI 49735 989-732-8856 Deerfield.com Established: 1995

Management Michael Courterier, CEO/CTO Michael Ryan, Product Manager, Marketing

Product Information Products/Services: VisNetic MailFlow (Current Version: 4.9)

D

Delivra 9365 Counselors Row, Suite 210 Indianapolis, IN 46240 317-915-9400 Delivra.com Established: 1999

Representative Clients: Arizona State Fair, Butler University, Clabber Girl, DelMonte, Fleischmann’s Yeast, GuarantyBank, Harrington’s of Vermont, National Geographic, Shubert Ticketing

Product Information Products/Services: E-mail software, Survey Builder, Form Builder, Landing Page Builder Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing

Management Neil Berman, President/Founder Megan Casey Glover, Director, Marketing Doug Wilcox, Director, Sales

elivra provides outsourced, permissionbased e-mail marketing software and personalized services to clients, including web retailers. E-mail software offerings include list management, e-mail editor, tracking and reporting, segmenting, triggers, integration, personalization, analytics and a gallery of samples. Other applications include a survey builder, form builder and landing page builder. Services include account management, technical support, creative services and deliverability.

E

EchoMail 701 Concord Ave. Cambridge, MA 02138 617-354-8585 EchoMail.com Established: 1994

2,500 contacts, 1,000 inbound inquiries, unlimited outbound, 1 user, 1 e-mail source and 1 social media source; other packages available Representative Clients: Calvin Klein, Hilton Hotels & Resorts, Union Bank, The Wall Street Journal

Product Information Products/Services: EchoMail Version 10, an e-mail, social media marketing and monitoring, and management application Entry Level/Typical Pricing: Free trial; Small Business Starter package is $20/mo. and includes

Management Hariharan Subramanian, CEO/President Ramachandran Subramanian, CMO Gene Deans, CTO

choMail provides e-mail and social media marketing, monitoring and management services to clients, including web retailers. Its EchoMail Suite is designed to manage high volumes of inbound and outbound e-mail by automatically receiving, processing, responding, storing and tracking all correspondence in an application service provider, licensed or agency environment. Tools include e-mail direct marketing, customer card, business intelligence, lead management, data warehousing and e-billing.

E

eDataSource 65 Broadway, Suite 601 New York, NY 10006 212-514-8900 EmailDataSource.com Established: 2005

Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: 1-800-Flowers.com, American Eagle Outfitters, Barnes & Noble, eHarmony, Gap, J.C. Penney, Orbitz, PCH.com

Product Information Products/Services: EDS Analyst, EDS Alerts

Management Carter Nicholas, CEO Geoffrey Brookins, CTO


eerfield.com offers e-mail marketing management software to clients, including web retailers. VisNetic MailFlow, the company’s e-mail software, allows clients to distribute, process and track messages sent to generic e-mail boxes, such as sales@, support@ and info@, access the entire e-mail history of any customer, and leverage a standard response library. Other features include default signatures, scheduled auto messages and auto responses, and bulk options.


Data Source is a provider of competitive intelligence for digital messaging. EDS Analyst, the company’s flagship product, provides transparency into the world of digital messaging, including e-mail marketing, Twitter and Facebook. It allows web retailers to prospect for new business opportunities, search for e-mail creatives, Twitter and Facebook landing pages across the entire database, and compare the e-mail and social media activity of specific competitors through a customizable dashboard. www.internetretailer.com

E-MAIL MARKETING

E

Product Information Products/Services: Precision Central 7.0, a Management package of integrated, web-based e-mail campaign and content management, segmentation, Joseph Gagnon, President/CEO Kate Mosteller, VP, Marketing data integration, reporting and analysis tools Christian Wright, CTO

-Dialog provides integrated e-mail and cross-channel marketing applications to clients, including web retailers. Precision Central, the company’s e-mail marketing platform, includes integrated, web-based e-mail campaign and content management, segmentation, data integration, reporting and analysis tools. Campaign management capabilities include building multiple dynamic content elements into an e-mail, which is then associated with a business rule driven by customer profile information.

Eight by Eight

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e-Dialog 65 Network Drive, 4th Floor Burlington, MA 01803 888-256-7687 e-Dialog.com Established: 1997

110 Kimball Ave., Suite 210 South Burlington, VT 05403 888-838-1828 EightbyEight.com Established: 2005 Product Information Products/Services: Web site renovations and critiques, shopping cart applications, thrust and trigger e-mail marketing programs, online/offline marketing integration Entry Level/Typical Pricing: $5,000-$25,000

Entry Level/Typical Pricing: $10,000/mo. and up, dependent on advanced technology solution, CPM and professional services Representative Clients: AirTran Airways, Avis Budget Group, Boots, British Airways, CVS Pharmacy, The NFL, Nintendo, PETCO, The TJX Companies

Representative Clients: American Hotel Register, Bowflex (Nautilus ), CollectiblesToday.com, Demco Automation, DRG, Edmunds Scientific, Eddie Bauer, Geiger, Great American Business Products, Hello Direct, Northern Safety, OfficeScapes, Oreck, Ross-Simons, S&S Worldwide, Signals, Spencer Gifts, SunSetter, VWR Scientific Products Management Amy Africa, CEO Tom Ziter, President

Email Marketing Power 1000 Essington Road Joliet, IL 60435 630-701-1863 Email-Marketing-Power.com Established: NA Product Information Products/Services: MailSurge

Entry Level/Typical Pricing: Small Business Edition (Internal Network), starts at $15/mo. for 500 sends/mo. Representative Clients: Backyard and Beyond, Deals for Divas, Discover Boating, Shaklee, Verlo, Web Wine Management Viet Nguyen, Managing Director

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-mail Marketing Power is an e-mail marketing agency headquartered in Joliet, Ill. The agency’s offerings include selfservice software; custom e-mail message, template and landing page designs; e-mail list rental services; and a reseller program. The agency’s web-based, self-service software, MailSurge, offers message, list and management features, as well as message reports, customizable HTML options, personalization and a built-in content check feature.

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EmailDirect.com 2995 Prospect Park Drive, Suite 100 Rancho Cordova, CA 95670 916-439-6948 EmailDirect.com Established: 2005

Entry Level/Typical Pricing: Starting at $40/mo. for up to 2,000 e-mails sent Representative Clients: Airfare.com, DiscountHotels.com, DiscountMugs.com, Earth Fare, Priceline.com, Subway, WeddingWire

Product Information Products/Services: Web based e-mail service provider

Management Kevin Linden, CEO Chris Bryan, COO Richard King, CTO


ight by Eight is an e-mail marketing services company, offering marketing programs that help web retailers build customer relationships. Thrust e-mails help web retailers maintain a constant and focused communication stream with customers. For customers who abandon shopping carts, Eight by Eight offers an automated application that sends web site entrance and exit alerts, as well as a series of personalized e-mails encouraging the customer to complete the purchase.

mailDirect.com offers direct e-mail marketing software and services to clients, including web retailers. Clients can use the application to build and store creatives, manage data, send targeted campaigns and track responses. The company sets up web retailer accounts and white-lists the retailer’s dedicated Internet protocols with every major program. EmailDirect also monitors a number of active black lists, contacting and resolving any issues involving a retailer’s IP.



E-MAIL MARKETING

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Emailvision 545 5th Ave., Suite 1000 New York, NY 10017 212-257-6018 Emailvision.com Established: 1999

Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Club Med, Future Electronics, Hermes, Ikea, L’Oreal, Mercedes-Benz, RugsUSA.com, Staples

Product Information Products/Services: Campaign Commander, Version 8.0

Management Nick Heys, CEO/Co-Founder

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Endai Worldwide 217 Water St. New York, NY 10038 866-897-6584 Endai.com Established: 1999

Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Citigroup, Havaianas, Midmark, Ruth’s Hospitality Group, STERIS Corporation, Tauck

Product Information Products/Services: PlayBook Solutions integrated search, e-mail and web analytics

Management Michael F. Ferranti, President/CEO Brett Buras, SVP, New Business Development

ndai Worldwide is a provider of online marketing tools, including PlayBook, Endai’s proprietary methodology for creating online marketing campaigns. PlayBook Acquire helps generate Internet traffic to a retailer’s web site. PlayBook Convert creates an optimal buying experience on a retailer’s web site and a plan to convert prospects to a sale over time. PlayBook Grow is used to increase average order size, order frequency and the length of the retailer’s relationship with its customers.

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Epsilon 4401 Regent Blvd. Irving, TX 75063 800-309-0505 Epsilon.com Established: 1969

Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: 1-800-Flowers, KeyBank, Kraft, Marriott, New York & Company, Norwegian Cruise Lines

Product Information Products/Services: Epsilon Targeting (data services), Epsilon Marketing Technology (e-mail/ digital and database services), and Aspen Marketing Services (agency services)

Management Bryan Kennedy, President/CEO Chris Harrison, CTO, Marketing Technology

psilon is a provider of multichannel marketing services to clients, including web retailers. The company uses the latest technologies, customer insight analytics and digital expertise to help clients achieve top e-mail performance and near real-time response. Clients have the ability to send more than 15 million dynamic messages in one hour, or more than 40 billion e-mails per year. On the digital side, Epsilon helps marketers develop strategies to fit their social and mobile needs.

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eWayDirect Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Dydacomp, ELF Cosmetics, Pfaltzgraff

200 Pequot Ave., 1st Floor Southport, CT 06890 888-655-0464 eWayDirect.com Established: 2000 Product Information Products/Services: CertainSource optimization and risk management program, Calibr precision e-mail engagement platform and Brand Contenders’ Index (BCIndex) measures the competitive value of brands in social media


mailvision offers on-demand e-mail marketing software to clients, including web retailers. Campaign Commander is Emailvision’s e-mail and social marketing software service that enables marketers to manage all aspects of their e-mail marketing campaigns, including design, planning, delivery, A/B split testing and analytics. Producing an e-mail marketing campaign with Campaign Commander software can take less than 15 minutes. Triggered and notification messaging are also available.

Management Neil Rosen, President/CEO Paul Delano, CTO


WayDirect is a comprehensive e-mail marketing services provider for clients, including web retailers. Calibr, the company’s e-mail engagement platform, helps retailers convert high-value prospects to buyers. Key functionalities include list hosting, management and segmentation, dynamic list creation, campaign hosting and management, dynamic campaign creation, integrated web site remarketing, deliverability tools, and auto-responders and smart cascades to automate e-mail series. www.internetretailer.com

E-MAIL MARKETING

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ExactTarget 20 N. Meridian St. Indianapolis, IN 46204 866-362-4538 ExactTarget.com Established: 2000

Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: American Greetings, JetBlue Airways, Milwaukee Tools, Pier 1 Imports, Stanely Steemer, Vegas.com

Management Product Information Products/Services: E-mail, mobile and social media Scott Dorsey, CEO Tim Kopp, CMO marketing Scott McCorkle, COO

Experian CheetahMail 29 Broadway, 6th Floor New York, NY 10006 800-396-5709 CheetahMail.com Established: 1998

Entry Level/Typical Pricing: Pricing varies, but there is a $5,000 minimum Representative Clients: Barclays, Carnival Cruise Lines, Chicos, Neiman Marcus, Wyndham Hotels

Product Information Products/Services: CheetahMail (e-mail)

Management Rachel Bergman, GM/SVP Ashley Johnston, VP, Marketing

Focus USA/Focus Worldwide 1 University Plaza, Suite 300 Hackensack, NJ 07601 201-489-2525 Focus-USA-1.com Established: 1994

Entry Level/Typical Pricing: E-mail marketing data ranges from $75-$125/thousand names, including deployment and tracking Representative Clients: Botox, New York Life, Staples

Product Information Products/Services: E-mail marketing, postal marketing, global data and analytical solutions

Management Chicca D’Agostino, President Lori Collins, VP

Product Information Products/Services: E-mail appending, e-mail change of address, e-mail list hygiene and correction, real-time and cloud-based e-mail address validation/verification/correction, e-mail database consulting


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xperian CheetahMail is a global provider of e-mail marketing and customer intelligence technologies to clients, including web retailers. CheetahMail’s technology helps retailers segment large customer files, coordinate complex campaigns across multiple brands, and deploy automated and triggered messages. A personal account team provides strategic advice, executes complicated message schedules, provides regular performance reports, redesigns templates and performs subject line tests.

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ocus USA is a data and analytics provider and aggregator of a comprehensive consumer database. The Focus USA file consists of 30 million individuals who have opted in to receive third-party offers. Its approach to e-mail marketing is to create highly targeted and selectable e-mail lists. E-mail list subjects include boomers and seniors, business and professional, education, health and fitness/beauty, insurance, interests and hobbies, life trigger events, and military and veterans.

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FreshAddress 36 Crafts St. Newton, MA 02458 617-965-4500 FreshAddress.com Established: 1999

xactTarget provides e-mail marketing software for targeted e-mail marketing, mobile marketing, social media marketing and landing page marketing. The company’s Interactive Marketing Hub application provides clients with a single customer view across e-mail, mobile, social and web sites. This allows retailers to manage campaigns in real time, while simultaneously conversing across Twitter and Facebook. AudienceBuilder is a segmentation tool that enables complex queries and segmentation strategy.

Entry Level/Typical Pricing: Priced per guaranteed deliverable e-mail address returned; fees vary based on size of input file, typical input files exceed 50,000 records Representative Clients: AAA, BBC America Shop, Casual Male Retail Group, CVS, Kohls, Redcats USA, The Reader’s Digest Association Management Bill Kaplan, CEO Eve Bould, Marketing & Communications Manager Austin Jordan, Chief Systems Engineer

reshAddress, a provider of permissionbased e-mail change-of-address services, offers a free and secure way for consumers to manage e-mail address changes with e-newsletters and web sites, as well as personal contacts. Services include data appending, including business-to-consumer and business e-mail appending and postal appending, list cleaning and updating, including e-mail change of address, real-time services, nonprofit database services, and e-mail database consulting.



E-MAIL MARKETING

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The FSA Group 1351 Rodick Rd. Markham, ON Canada L3R 5K4 877-553-5538 TheFSAGroup.com Established: 1993

Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: ING Direct, John Hancock, Home Depot, Mac Cosmetics, Mercedes, Scholastic, Staples

Product Information Products/Services: E-mail applications, FSA Datalytics, FSA Delivery Net, FSA Media

Management Rob van Velzen, Founder

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GFI Software 15300 Weston Pkwy., Suite 104 Cary, NC 27513 919-379-3397 GFI.com Established: 1992 Product Information Products/Services: GFI BackUp, GFI EndPointSecurity, GFI MailArchiver, GFI EventsManager, GFI LANguard, GFI FAXmaker, GFI MailEssentials, GFI MailSecurity, GFI WebMonitor

Entry Level/Typical Pricing: GFI Backup, $535/ server; EndPoint Security, starting at $13/ computer; MailArchiver, starting at $13/mailbox; EventsManager, starting at $64/node for servers; LANguard, starting at $5.70/IP; FaxMaker, starting at $41/user; MailEssentials and MailSecurity, starting at $8.50/mailbox Representative Clients: Aegisoft, eCourier, Taiwan Yamaha Motor, Youthline, Management Walter Scott, CEO

Global IntelliSystems Entry Level/Typical Pricing: $69/mo. minimum, all inclusive; CPM rate $1.85-$3.25 based on volume Representative Clients: Company declined to disclose customer names

5257 Buckeystown Pike, #150 Frederick, MD 21704 800-707-7074 GLIQ.COM Established: 2002 Product Information Products/Services: Global IntelliSystems Mail 4.0

Management John Brogan, Founder/CEO

Global-Z International 395 Shields Drive, P.O. Box 1524 Bennington, VT 05201 802-445-1011 GlobalZ.com Established: 1989

Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Coldwater Creek, Edwin Watts Golf, Hammacher Schlemmer, Johnny’s Selected Seeds, Orvis, Victoria’s Secret

Product Information Products/Services: International address hygiene, international address verification, international address standardization, international address correction, database management, merge/purge and list rental fulfillment

Management Dimitri Garder, EVP Marty Shaw, Director, Sales & Marketing


he FSA Group manages its e-mail marketing platform through a data analytics subgroup that includes e-mail, data, social media and mobile analytics. The company’s e-mail marketing and monitoring software is supported by Alterian’s Dynamic Messenger Platform and is designed to combine elements of an e-mail platform and analytical engine, allowing online retailers to deliver targeted marketing campaigns and access profile and response data, in addition to real-time and configurable reporting.


FI Software offers web and mail security, archiving, backup and fax, and network security services to clients, including web retailers. GFI MailArchiver software archives all corporate e-mail and reduces dependency on personal folder files and the need to manage these files, while permitting the organization’s employees to access their own old and deleted e-mails at any time and from any location. GFI MailArchiver archives e-mail in a structured query language database.

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lobal IntelliSystems is an e-mail marketing services provider to companies including web retailers. Services include e-mail marketing/list management applications, including delivery, reporting and deliverability testing systems, surveying, enabling the collection of survey testing data to understand what clients want, delivery testing to ensure retailers’ messages are not flagged as SPAM, and mailing list resources with reputable list management firms that have paper and electronic addresses.

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lobal-Z offers international data processing services to web retailers and other clients. Global-Z’s proprietary technology includes applications for international address hygiene, real-time global address cleansing, international merge/purge, international postal presorts, international, Canadian and UK change of address updates and suppressions, Canadian letter carrier presort, list rental fulfillment, database marketing management, and international geocoding. www.internetretailer.com

E-MAIL MARKETING

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Goolara LLC 2150 Mariner Square Drive, Suite 100 Alameda, CA 94501 888-362-4575 Goolara.com Established: 2005 Product Information Products/Services: Symphonie 2.2

Entry Level/Typical Pricing: Starting at $200/mo. for ASP model Representative Clients: Company declined to disclose customer names Management Philip Thorne, Founder

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Harte-Hanks 9601 McAllister Freeway, Suite 610 San Antonio, TX 78216 210-829-9000 Harte-Hanks.com Established: 1923

Entry Level/Typical Pricing: Fees vary but a typical web retailer can expect to pay $50,000 to more than $500,000 Representative Clients: Collections Etc., L’Oreal SA, Microsoft, PetSmart, USPS

Product Information Products/Services: Postfuture v7.0

Management Gary Skidmore, President, Direct Marketing Brian Dames, CMO Robert Neill, VP, IT

Product Information Products/Services: iContact Entry Level/Typical Pricing: $9.95/mo.

Representative Clients: Coleman, CollegeHumor, Electrolux, Frigidaire, Sean John Management Ryan Allis, CEO Jeff Revoy, Chief Product Marketing & Strategy Officer David Rasch, CTO

Product Information Products/Services: Direct marketing data and services


Contact is an e-mail service provider that enables retailers to create, send and track e-mail newsletters, surveys and auto-responders. IContact has white-list agreements with major Internet service providers. Using iContact, retailers can track the performance of e-mail blasts at a glance with charts and graphs that are populated in real time. Retailers can choose from iContact’s professionally designed e-mail newsletter templates or use custom templates.

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Infogroup 5711 S. 86th Circle Omaha, NE 68127 402-593-4500 Infogroup.com Established: 1972

arte-Hanks is a direct marketing services company, offering integrated, multichannel, data-driven products for web retailers and other clients. Specialties include agency services, a contact center, database marketing, data management, e-mail delivery, fulfillment, mailing services and business leads. Postfuture, the company’s e-mail messaging platform, offers digital strategy integration, personalization and campaign monitoring. The Harte-Hanks Super 7 is the company’s team of resident experts.

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iContact 2635 Meridian Pkwy., Suite 200 Durham, NC 27713 866-803-9462 iContact.com Established: 2003

oolara provides e-mail marketing software and applications to web retailers and other businesses. Symphonic Hosted provides hosted e-mail marketing services and is Goolara’s comprehensive software. Symphonic OnPremise enables the client to own the software license, with built-in features that assist deliverability and prevent blacklisting. Symphonic Agency separates client data with a partitioning feature and uses a dedicated Internet Protocol address for every customer.

Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Company declined to disclose customer names Management Clare Hart, President/CEO Slade Kobran, CMO

nfogroup provides data-driven and interactive resources for targeted sales, marketing and research to clients, including web retailers. Online marketing services include e-mail marketing strategic planning and deployment, pay-per-click and search engine optimization services, e-mail append and reverse append, e-mail address updates, and online consulting services. Other services include customer acquisition, insert media, alternative media and space ads.



E-MAIL MARKETING International Direct Response Representative Clients: American Express, Bayer Consumer Care, Colgate-Palmolive, GMAC Mortgage, Johnson & Johnson, Kraft Foods, L’Oreal, Procter & Gamble, Schering-Plough Health Care, S. C. Johnson, Verizon, Wyeth

1125 Lancaster Ave. Berwyn, PA 19312 610-993-0500 IDROnline.com Established: 1984 Product Information Products/Services: Direct mail marketing and list consultation, pre-mover marketing, catalog, statement and package inserts Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing

Management Dick Guyer, CEO/Co-Founder Brian Skalski, VP, Marketing

Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Eastwood, Intermix, Kimpton Hotels & Restaurants, Perricone MD

899 Northgate Drive, Suite 200 San Rafael, CA 94903 877-934-7678 iPost.com Established: 1996

Management Barton Schaefer, CEO Stephen Webster, VP, Operations/Chief Strategy Officer Greg Fox, VP, Engineering

Product Information Products/Services: iMM e-mail software core with subscriber list management and reporting capabilities

Knowledge Marketing Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Austad’s Golf, Big Brother Big Sister Foundation, Dealeebob.com, Great Clips, Iowa State University Bookstore, Mall of America, Organic Diva

3650 Annapolis Lane Plymouth, MN 55447 866-844-6275 KnowledgeMarketing.com Established: 2004 Product Information Products/Services: Enterprise Communication Network (ECN), an on-demand marketing platform integrating e-mail marketing, data collection (form builder & surveys) and digital edition tools

Management Duane Crandall, Founder/CEO Linda Crandall, VP, Marketing & Client Relations


Post provides strategic e-mail marketing services to web retailers and other clients. The iMM is an on-demand connected digital marketing application for creating, executing and optimizing integrated e-mail, social, mobile and web campaigns. The iMM is a Software-as-a-Service offering that enables retailers to automate their marketing with triggered messaging, auto responders and drip campaigns, and to cross-promote e-mail, social and mobile campaigns.

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nowledge Marketing is an Internet marketing software company targeting web retailers and other businesses. The company’s e-mail marketing product helps retailers manage their subscribers and improve campaign results through segmentation, compose and personalize messages, receive deliverability and monitoring assistance, automate lifecycle campaigns and one-to-one messages, and measure results and take action. The application has enterprise e-mail marketing functionality.

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Leon Henry

Product Information Products/Services: Direct mail advertising Entry Level/Typical Pricing: Approximately $145-$300 per thousand names for e-mail lists (business-to-business names are higher)

nternational Direct Response helps retailers select the most appropriate e-mail service provider, whether it be self service, an application service provider or a comprehensive application. The IDR team helps retailers set up communications plans for current and prospective customers. It also develops test matrices for creative concepts, segmentation strategies and timing in order to optimize response rates. IDR also helps retailers identify prospective highvalue customers.

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iPost

200 N. Central Ave., Suite 220 Hartsdale, NY 10530 914-285-3456 LeonHenryinc.com Established: 1956

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Representative Clients: Bally Total Fitness Holding, Current USA, MCI Communications, Wizard Entertainment Management Leon Henry, CEO Lynn Henry James, EVP Jeff Angelini, IT Dept. Manager


eon Henry is an insert media and mailing list brokerage and management company, providing direct mail advertising services to web retailers and others. The company runs promotions via mail, e-mail, telemarketing, space ads and trade shows, and handles processing and payments. Leon Henry also aims to help retailers find the most appropriate mailing lists and target the most responsive segments by interest, lifestyle or demographics, whether it is consumer or business-to-business. www.internetretailer.com

E-MAIL MARKETING

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List Services 6 Trowbridge Drive Bethel, CT 06801 203-743-2600 ListServicesMarketing.com Established: 1980

Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Cigars International, Everyday with Rachel Ray, PetFoodDirect.com, ProActiv, Rawlings, Reader’s Digest, Taunton

Product Information Products/Services: Marketing database services (Alterian, SQL, Windows Objects), campaign execution tools and services, consulting (e-mail deployment, merge-purge, list rental fulfillment) and modeling

Management Joseph M. McCluskey, SVP

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Listrak 529 E. Main St. Lititz, PA 17543 717-627-4528 Listrak.com Established: 2001 Product Information Products/Services: Listrak Shopping Cart Abandonment; Email Marketing Platform version 4.11

Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Bachrach, BirkenstockCentral, BTO Sports, HANRO, La-Z-Boy, SuperSupplements, Swell, Ten Thousand Villages, Vintage Tub, Waterford Crystal Management Ross Kramer, CEO Heather Bonura, Director, Brand Strategy

Product Information Products/Services: Hosted: Lyris HQ; Software: Lyris ListManager (Lyris LM) Entry Level/Typical Pricing: Lyris HQ Software-asa-Service, $299+ (CPM), cost varies based on CPM, dedicated IP, and API access; Lyris LM, on-premise,

$775+ (list capacity), cost varies based on list capacity & feature set Representative Clients: Arizona State University, Claire’s, ESPN, Habitat for Humanity, Hilton Grand Vacations, Honeywell, Mont Blanc, Morgan Stanely, Subway Management Wolfgang Maasberg, CEO Tina Stewart, SVP, Marketing Phil Sakakihara, CTO

MarketTraq Software 133 Beekman St. New York, NY 10038 877-223-6245 MarketTraq.com Established: 1999 Product Information Products/Services: MarketTraq Email; Enterprise, Pro and Mini editions Entry Level/Typical Pricing: MarketTraq Enterprise for large, sophisticated retailers with complex


istrak is a full-service e-mail marketing provider with a Software-as-a-Service e-mail platform. The Engagelytics methodology helps retailers engage individuals and build relationships. Listrak offers e-mail marketing applications for acquisition, re-engagement, behavioral targeting, purchase cadence, shopping cart abandonment, transactional messaging, a welcome series and mobile engagement. Services include campaign analysis and management, creative design, and behavioral analytics.

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Lyris 6401 Hollis St., Suite 125 Emeryville, CA 94608 800-768-2929 Lyris.com Established: 1994

ist Services offers web retailers and others direct marketing services, focusing on list management, list brokerage, data enhancements and interactive. List Services can integrate services into retailers’ existing e-mail marketing programs or help them build their own e-mail program from the ground up. E-mail marketing services include campaign analysis and segmentation, e-mail appending, e-mail deployment, tips on how to get started and e-mail appending success stories.

needs; MarketTraq Pro for mid-size companies; and MarketTraq Mini for small businesses, which starts at $249/mo. Representative Clients: Citigroup, Havaianas, Independent Film Channel, Ruth’s Hospitality Group, WeTV Management Michael F. Ferranti, President/CEO Brett Buras, SVP, Client Services Luke Ochoda, Senior Director, Technology

yris offers e-mail marketing services including strategic services, account management, campaign management, deliverability, training and technical services. Lyris HQ, the company’s e-mail marketing platform, helps online marketers manage and maximize the effectiveness of complex, high-volume campaigns. Lyris HQ integrates social, mobile, search and analytics to connect retailers to their customers across digital channels and uses hardware- and update-free cloud-based deployment.

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arketTraq Software, a targeted e-mail marketing company, offers their services in three packages: e-mail marketing software only, e-mail marketing software plus e-mail marketing experts and comprehensive e-mail marketing outsourcing solutions. Within these packages the company offers a variety of features including customizable dashboard options, intelligent e-mail testing, full Google analytics integration, behavioral targeting and content personalization.



E-MAIL MARKETING

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MeritDirect 333 Westchester Ave. White Plains, NY 10604 914-368-1000 MeritDirect.com Established: 1999

Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Lands’ End, L.L. Bean, Microsoft, Nationwide, Oriental Trading, The Popcorn Factory, Wells Fargo

Product Information Products/Services: List brokerage, data and media services

Management Mark Joyce, CEO Monique Gallowitz, SVP Luis Villanueva, Database & Marketing Analyst

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Merkle 7001 Columbia Gateway Drive Columbia, MD 21046 443-542-4000 Merkleinc.com Established: 1971 Product Information Products/Services: Integrated customer marketing consulting services, database marketing, creative and communication and digital media services Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing

Representative Clients: Anthropologie, AARP, Ask.com, BMW, Bose, Carter’s, Dell, General Mills, Gilt Groupe, Heinz, Hooters, Johnson & Johnson, K&G Fashion Superstore, Lord & Taylor, Procter & Gamble, Mercedes-Benz, Royal Caribbean International, Samsung, Tommy Hilfiger, Wal-Mart, Wendy’s, Wyndham Management David Williams, Chairman/CEO Craig Dempster, EVP/CMO Tim Berry, Co-President

Representative Clients: Acxiom Digital, Dice Holdings, Marriott International, Subscriber Mail, Time Warner, Verizon Communications

7070 Samuel Morse Drive, Suite 150 Columbia, MD 21046 877-887-3031 MessageSystems.com Established: 1997 Product Information Products/Services: Momentum, an e-mail and mobile text end-to-end messaging platform Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing

Management George Schlossnagle, President/CEO Dave Lewis, CMO Alec Peterson, CTO

MetaResponse Group Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Forex Impact Investor, Investor Protection Association of America

Management Al DiBlasi, VP, Marketing Product Information Products/Services: List Brokerage, list management, database development, data hygiene/ enhancement and consulting services


erkle is a database marketing agency that helps web retailers and others maximize their most profitable customer relationships. Merkle’s retail group provides full-service customer relationship management agency services to help clients improve their marketing results. Among the issues it addresses are declining customer loyalty, excessive promotional clutter, data capture and advanced data integration. Retail clients include Wal-Mart, Urban Outfitters, J. Crew and Anthropologie.

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Message Systems

700 West Hillsboro Blvd., Suite 4-107 Deerfield Beach, FL 33441 954-360-0644 MetaResponse.com Established: NA

erit Direct is a direct marketing agency specializing in strategic, database and media services. The company’s Strategic Services Group serves as the consulting and interactive media division of the corporation, providing services such as e-mail list management and delivery, marketing consulting and analytics, membership databases, inbound and outbound telesales, remarketing and retention, search marketing, and multichannel integration for online retailing companies.


essage Systems is an e-mail software provider serving web retailers. Message Systems offers two services to assist e-mail senders: delivery services and Internet service provider relations. Five delivery assurance tools test messages before they are sent and track the deliverability of campaigns in real time. A reputation management system and blacklist alerts protect the retailer’s reputation with ISPs. The ISP relations service ensures the client remains in good standing with ISPs.

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etaResponse Group is a multichannel marketing company, providing mailing lists, e-mail lists, sales leads, list management and list brokerage services to clients, including web retailers. E-mail marketing services include list selection, message refinement, transmission scheduling, tracking and comprehensive program coordination. Other offerings include data hygiene services, meta-append services, merge/purge services, deduping services and database development services. www.internetretailer.com

2011 EDITION

TOP 300

EUROPE

INTRODUCES Europe

1.and Amazon.com Europe Rankings, Profiles Statistics Inc. he world’s largest online retailer—U.S.-based Amazon.com Of Europe’s 300 Largest Retail Sites Inc.—is also the largest webWeb merchant in Europe with Inc. separate web1. sitesAmazon.com in France, Germany, Italy and the United

T T

Kingdom. Known as an electronics and book merchant, Amazon he world’s largest online retailer—U.S.-based Amazon.com nowInc.—is sells everything to gardenintools. Thewith UK web also the from largestclothes web merchant Europe site is testing an online grocery store that wasand added in July. The separate web sites in France, Germany, Italy the United store includes 22,000 items, mostly and dry goods and specialty items. Kingdom. Known as an electronics book merchant, Amazon now sells everything tools. The UK web FINANCIALfrom clothes to gardenOPERATIONS

Europe

22 site isSales: testing an online 11grocery store that Visits: was added in July. The 2010 €12,450,000,000 Monthly 173,973,798 11 22 2009 €9,220,000,000 Uniqueand Visitors: 17,946,985 storeSales: includes 22,000 items, mostlyMonthly dry goods specialty items. 2010 Growth Rate: 35.0% Conversion Rate: 6.30% 11 1 FINANCIAL OPERATIONS Average Ticket: €90.00 1 WEB SITE SUMMARY 2 Total SKUs on Web: NA 2010 Sales: €12,450,000,000 1 Monthly Visits: 173,973,798 Primary URL:€9,220,000,000 Amazon.co.uk 1 2009 Sales: Monthly Unique Visitors: 17,946,985 2 CORPORATE INFORMATION 1 Year 1995 2010Launched: Growth Rate: 35.0% online retailer—U.S.-based he world’s largest Amazon.com Conversion Rate: 6.30% 1 Diego Piacentini, Senior Vice President, Merchandising Category: Average Ticket: €90.00 Inc.—is alsoSUMMARY the largest web merchant in Europe with SITE International Retail MassWEB Merchant Total SKUs on Web: NA separate web sites in France, Germany, Italy and the United 1200 12th Ave. South, Suite 1200 Merchant Type: Web Only Primary URL: Amazon.co.uk CORPORATE INFORMATION Kingdom. Known as an electronics and book merchant, Amazon heCompany: world’s largest online Amazon.com Seattle, WA, U.S. 98144 Parent Amazon.com Inc. retailer—U.S.-based Year Launched: 1995 Phone: 206-266-1000 Diego Piacentini, Senior President, Merchandising Category: nowInc.—is sells everything to garden ThVice ewith UK web also the from largestclothes web merchant intools. Europe International Retail Mass Merchant site is testing an online grocery store that was added in July. The Europe Top 300 separate web sites in France, Germany, Italy and the United 1200 12th Ave. South, Suite 1200 Merchant Type: Web OnlyFEATURES & FUNCTIONS store includes 22,000 items, dry goods and specialty items. Kingdom. Known as an electronics and book merchant, Amazon Seattle, WA, U.S. 98144 Parent Inc. mostly 360-degree spin Amazon.com Navigation Recommendations 1. Amazon.com Inc. 2. Company: Otto Group  Guided  Product Phone: 206-266-1000 he world’s largest online retailer—U.S.-based Amazon.com he Otto Group issells a leading retail and services enterprise now everything from clothesCatalog to garden tools. ThWikis e UK web Interactive Product Affiliate Program  FINANCIAL OPERATIONS Inc.—is also the largest web merchant in Europe with with 123 operating companies in 20 countries. Retailers T T separate web sites in France, Germany, Italy and the United cover fashion, accessories, home furnishings, and grocery Kiosksthat wasadded Auction Registryin July. site isSales: testing antechnology online The 1Interactivestore 2 2010 Monthly Visits: 173,973,798 Kingdom. Known as an electronics and book merchant, Amazon sports items. In France, the Otto€12,450,000,000 Group has 11 retailers, FEATURES & FUNCTIONS Blogs RSS Feeds now sells everything from clothes to garden tools. The UK web including WittInternational.fr. It offers home, fashion, shoes 1 Mapping 2 store includes 22,000 mostlyMonthly dry goods and specialty items. 2009 Sales: €9,220,000,000 Unique Visitors: 17,946,985 site is testing an online grocery store that was added in July. The and accessories. Besides online shops, mobile shopping sitesitems, and Mash-ups Catalog Quick Order Site Personalization  360-degree Recommendations  Product store includes 22,000 items, mostly dry goods and specialty items. social media networks are boosting spin retail sales, the company says. 1 2010 Growth Rate: 35.0%  Guided Navigation Conversion Rate: 6.30% Social Networking  Microsites Color Swatching  FINANCIAL OPERATIONS FINANCIAL OPERATIONS Interactive Catalog Product Wikis Affiliate Program  FINANCIAL OPERATIONS Average Ticket: €90.00 1 2010 Sales: €12,450,000,000 2010 Sales: €4,300,000,000 Monthly Visits: 173,973,798 Monthly Visits: 71,282,809 Commerce Coupons/Rebates Locator 2 2009 Sales: €9,220,000,000 2009 Sales: €3,386,000,000 Monthly Unique Visitors: 17,946,985 Monthly Unique Visitors: 24,708,702 Mobile Auction Registry  Store 1Interactive Kiosks WEB €12,450,000,000 SITE SUMMARY 2010 Growth Rate: 35.0% 2010 Growth2010 Rate: 21.3%Sales: Conversion Rate: 6.30% Conversion Rate: 2.04% Monthly Visits: 173,973,798 Total SKUs on Web: NA Content Customer Reviews Average Ticket: €90.00 Average Ticket: €69.41  Syndicated Mouseover  Blogs RSS Feeds 17,946,985 Mapping  WEB SITE SUMMARY WEB SITE SUMMARY 1 2 Total SKUs on Web: NA Total SKUs on Web: 300,000 2009 Sales: €9,220,000,000 Monthly Unique Visitors: Primary URL: Amazon.co.uk Primary URL: Amazon.co.uk Primary URL: Otto.de Daily/Seasonal Specials Online Circular CORPORATE Top Sellers  Site Catalog QuickCORPORATE Order Personalization CORPORATE INFORMATION INFORMATIONMash-ups  Year Launched: 1995 Year Launched: 1995 1 INFORMATION 2010 Growth Rate: 35.0% Conversion 6.30% Year Launched: 1995 Diego Piacentini, Senior Vice President, Andreas Frenkler, Divisional Manager, Merchandising Merchandising Category: Dynamic Imaging Gift Certifi cates Rate:   Online  Microsites Color Swatching Category: Social Networking International Retail E-Commerce  Video Apparel/Accessories Mass Merchant 1 Average Ticket: €90.00 1200 12th Ave. South, Suite 1200 Wandsbeker Straße 3-7 Merchant Type: Catalog/Call Center Merchant Type: Web Only Diego Piacentini, SeniorNew Vice President, Merchandising Category:  What’s Outlet E-Mail a Friend  22172 Hamburg, Germany Seattle, WA, U.S. 98144 Parent Company: Parent Company: Amazon.com Inc. Otto Group MobileCenter Commerce Coupons/Rebates Store Locator WEB SITE SUMMARY Phone: 206-266-1000 Phone: 49-04064610 Total SKUs onRetail Web: NA International Merchant  Enlarged Product Mass Widgets Customer ReviewsView Syndicated Content Mouseover  Pre-Orders FEATURES & FUNCTIONS FEATURES & FUNCTIONS Primary URL: Amazon.co.uk 1200 12th Ave. Suite 1200 Merchant Type: Web Only  Product Ratings Buyer Wish List South, 360-degree spin 360-degree spinFrequent  Guided Navigation  Product Recommendations  Guided Navigation  Product Recommendations Daily/Seasonal Specials Online Circular Top Sellers CORPORATE INFORMATION Interactive Catalog Product Wikis Interactive Catalog Product Wikis  Affiliate Program  Affiliate Program Year Launched: 1995 Seattle, 98144 Parent Amazon.com Inc. Gift Product Comparisons Registry Interactive Kiosks Auction  Auction Interactive Kiosks  Registry Company: Frequently Asked Questions  Zoom Dynamic Imaging Certifi catesWA, U.S.  Online Video RSS Feeds Blogs Blogs RSS Feeds  Mapping  Mapping Diego Piacentini, Senior Vice President, Merchandising Category: Product Customization Catalog Quick Order Order  Catalog Quick  Site Personalization Mash-ups  Site Personalization  Mash-ups Phone: 206-266-1000 Gadgets a Friend Social Networking Outlet Center  E-Mail  What’s New Microsites  Color Swatching  Color Swatching  Social Networking  Microsites Mobile Commerce Coupons/Rebates Coupons/Rebates  Store Locator Mobile Commerce Store Locator International Retail Mass Merchant Customer Reviews  Customer Reviews Syndicated Content  Pre-Orders Syndicated Content Enlarged Product View  Mouseover  Mouseover  Widgets  Daily/Seasonal Specials  Daily/Seasonal Specials  Online Circular Top Sellers Online Circular  Top Sellers 1200 12th Ave. Suite 1200 Merchant Type: Web OnlyFEATURES & FUNCTIONS CUSTOMER SERVICE  Dynamic Imaging  Online Gift Certificates  Dynamic Imaging  Video  Video Online Gift Certificates  Product Ratings Buyer  Frequent Wish List South, Outlet Center  E-Mail a Friend  E-Mail a Friend  What’s New  What’s New  Outlet Center Seattle, WA, U.S. 98144 Recommendations Parent Company: Inc. Navigation  Pre-Orders View  Enlarged Product View  Enlarged Product Widgets  Widgets Pre-Orders Product Comparisons Frequently Asked Questions  Zoom  360-degree spin Amazon.com Guided Product   Product Ratings  Frequent Buyer  Frequent Buyer ProductStatus/History Ratings  Wish List  Wish List Account Free Return Shipping Outlet    Product Comparisons Frequently Asked Questions Product Comparisons  Frequently Asked Questions  Zoom  Zoom Phone: 206-266-1000 Customization Product Customization Gadgets  Gadgets Gadgets Product Customization Interactive Catalog Product Wikis Affi Program Buyliate Online/Pick Up In Store Product Real-Time Inventory Check Live Chat/E-Mail CUSTOMER SERVICE CUSTOMER SERVICE Auction  Registry Click to Call/Click toOutletTalk Interactive Ship to Multiple Addresses Order ConfiKiosks rmation  Account Status/History  Free Return Shipping  Outlet  Account Status/History  Free Return Shipping FEATURES & FUNCTIONS Buy Online/Pick Up In Store  Live Chat/E-Mail Buy Online/Pick Up In Store  Live Chat/E-Mail Real-Time Inventory Check CheckMapping  Real-Time Inventory Blogs RSS Feeds  CUSTOMER SERVICE Shipping Cost Calculator Order Status Currency Converter   Click to Call/Click to Talk  Order Confirmation Click to Call/Click to Talk  Order Confirmation Ship to Multiple Addresses Ship to Multiple Addresses Currency Converter  Currency Converter Shipping Cost Calculator Cost Calculator OrderQuick Status  Order Status Catalog OrderShipping Site Personalization 360-degree spin Guided Navigation Recommendations  Estimated Shipping Date Shipment Tracking   Estimated Shipping Date  Pre-Paid Labels  Shipment Tracking Pre-Paid Labels Shipping Date Shipment Tracking   Pre-Paid Labels Mash-ups Account Status/History Free Return Shipping Outlet  Estimated Product Express Checkout Toll-Free Phone Number Rain Checks  Express Checkout  Toll-Free Phone Number Rain Checks Microsites Color Swatching  Express Networking Interactive Product Wikis Affiliate Program  Checkout Toll-Free Phone Number  Social Rain ChecksCatalog Buy Online/Pick Real-Time Inventory Check SOCIAL MEDIA SOCIAL MEDIAUp In Store  Live Chat/E-Mail Mobile Commerce Coupons/Rebates Auction Registry  Store  Facebook  Twitter  Facebook MySpace YouTube MySpace Twitter YouTube Click to Call/Click to Talk Ship toLocator Multiple Addresses Order ConfiKiosks rmation Interactive Reviews  Customer Syndicated Content Mouseover Blogs  RSS Feeds Mapping VENDORS VENDORS SOCIAL Converter  Currency Shipping Cost Calculator Status MEDIA  Order Affiliate Marketing: In-house, Affiliate Marketing: Affilinet, Zanox, Payment Systems: In-house, PaymentSpecials Security: NA  Daily/Seasonal Online Circular Top Sellers Quick Order  Personalization Commission Junction, Tradedoubler Commission Junction NA Chase Paymentech Payment Systems:Date Estimated Shipping Shipment Tracking  Catalog Site Pre-Paid Labels Mash-ups Content Management: Content Management: In-house NA Personalization: NA Personalization: NA MySpace   Twitter YouTube Dynamic Imaging Online Gift Certifi cates  Facebook  Video Microsites Color  Social Networking Customer Reviews & Forums:Swatching Customer Reviews & Forums: In-house Rich Media: In-house, Adobe Scene7, Rich Media: NA Express Checkout Phone Number  Toll-Free Customer Service Software: In-house Bazaarvoice Easy2 Technologies Search Engine Marketing: In-house Rain Checks Outlet  E-Mail New MobileCenter Commerce Coupons/Rebates  What’s Customer Service Software: NA a Friend E-Commerce Platform: In-house Search Engine Marketing: A9.com Security Certification: NA Store Locator E-Commerce Platform: NA E-Mail Marketing: In-house Security Certification: NA Shipping Carrier: NA VENDORS E-Mail Marketing: Fulfillment: In-house In-house Shipping Carrier: DHL, FedEx, UPS, USPS Site Design: View NA  Pre-Orders Product Customer Reviews  Enlarged Widgets Syndicated Content Mouseover Marketplace Management: NA Fulfillment: NA Site Design: In-house Site Search: NA SOCIAL MEDIA Marketplace Management: Order Management: In-house NA NA Site Search: In-house Web Analytics: Ratings  Product Frequent Buyer Daily/Seasonal Specials List Online Circular Top Sellers  Wish Order Management: Payment Security: NA NA Web Analytics: SAS, Adobe Omniture Web Hosting: In-house Affi liate Marketing: In-house, Payment Systems: In-house, Web Hosting: In-house  Facebook  Twitter Product Comparisons MySpace Frequently Asked Questions Dynamic Imaging Online Gift Certifi cates  Zoom Video YouTube  Commission Junction Chase Paymentech Product Customization Outlet Center E-Mail Management: a Friend  Gadgets  What’s Content In-house Personalization: NA New  Pre-Orders Product View  EnlargedReviews WidgetsAdobe Scene7, VENDORS Customer & Forums: In-house Rich Media: In-house, Product Ratings 3 www.internetretailer.com Internet Retailer Buyer 2011 Europe Top 300 Guide  Frequent  Wish List CUSTOMER SERVICE Customer Service Software: In-house Easy2 Technologies Affiliate Marketing: In-house, Payment Systems: In-house,  Frequently Asked Questions Product Comparisons  Zoom Account Status/History Outlet Commission  Free Return Shipping  Marketing: E-Commerce Platform: In-house Search A9.com Junction Chase Engine Paymentech Product Customization Gadgets Buy Online/Pick UpIn-house In Store Real-Time  Live Chat/E-Mail E-Mail Marketing: Security Certification: Content Management: In-house Personalization: NA NAInventory Check Click to Call/Click Ship to Adobe Multiple Addresses Confirmation  Order Fulfi llment: In-houseto Shipping Carrier: DHL, FedEx,Scene7, UPS, USPS Customer Reviews & Talk Forums: In-house Rich Media: In-house, CUSTOMER SERVICE Shipping Cost Calculator Converter  CurrencyService Order Status Site In-house Marketplace Management: Design: In-house Customer Software:NA Easy2 Technologies Estimated Shipping Date Shipment Tracking   Labels Account Status/History Free Return Shipping Outlet  Pre-Paid Order Management: In-house Site Search: In-house E-Commerce Platform: In-house Search Engine Marketing: A9.com Checkout Phone Number  Express  Toll-Free Checks Web Analytics: Buy Online/Pick UpNA In Store  Rain Real-Time Inventory Check Live Chat/E-Mail Payment Security: SAS, Adobe Omniture

Europe 1. Amazon.com Inc.

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Internet Retailer’s new 2011 Top 300 Europe is a 208-page resource that’s an authoritative ranking and comprehensive analysis of the Top 300 e-retailers in Europe’s biggest 300 largest e-commerce markets, based on annual web sales. Top 300 2. Otto Group he Otto Group is a leading You’ll have access to:retail and services enterprise with 123 operating companies in 20 countries. Retailers 2. 2009 Otto Group fashion, 2010accessories, and sales cover homeInternet furnishings, technology and sports items. In France, the Ottoretail Group has 11 retailers, he Otto Group is a leading and services enterprise  Parent companyIt offers home, fashion, including WittInternational.fr. shoes with 123 operating companies in 20 countries. Retailers and Besides mobiletechnology shopping sites cover fashion, accessories, homeshops, furnishings, and and accessories. List of webonline site features & functions social retailhas sales, company says. sports media items. networks In France,are theboosting Otto Group 11the retailers,  Customer service features & functions including WittInternational.fr. It off ers home, fashion, shoes FINANCIAL OPERATIONS and accessories. Besides online shops, mobile shopping and 2010 Sales: €4,300,000,000 Monthly Visits:unique 71,282,809 sites Top 300  Monthly web traffi c and visitors 2009 €3,386,000,000 Visitors: 24,708,702 socialSales: media networks are boostingMonthly retail Unique sales, the company says. 2010 Growth Rate: 21.3% Conversion Rate: 2.04%  Vendors solutions areas FINANCIALused in key OPERATIONS Average Ticket: €69.41 WEB SITE SUMMARY Total SKUs on Web: 300,000 2010 Sales:300 €4,300,000,000 Visits: 71,282,809 Top 2. Otto Group  URL: Conversion rate Monthly Primary Otto.de 2009 Sales: €3,386,000,000 Monthly Unique Visitors: 24,708,702 CORPORATE INFORMATION Year 1995 2010Launched: Growth Rate: 21.3%is a leading retail he Otto Group and services enterprise Rate: 2.04%  Names of top webConversion management Divisional Manager, Merchandising Category: Average Ticket: €69.41 with operating companiesAndreas in 20 Frenkler, countries. Retailers WEB123 SITE SUMMARY E-Commerce Apparel/Accessories Total SKUs on Web: 300,000 2. Otto Group cover fashion, accessories, home furnishings, technology and Wandsbeker Straße 3-7 Merchant Type: Catalog/Call Center  Average sales ticket on the web Primary URL: Otto.de CORPORATE INFORMATION sports items. InOtto France, Ottoretail Group has 11 Germany retailers, heCompany: Otto 1995 Group is a the leading and services enterprise 22172 Hamburg, Parent Group Year Launched: Phone: 49-04064610  of companies SKUsIton the site Andreas Frenkler, Divisional Manager, Merchandising Category: including WittInternational.fr. off home, fashion, shoes withNumber 123 operating iners 20 countries. Retailers E-Commerce Apparel/Accessories and accessories. Besides online shops, mobile shopping sites cover fashion, accessories, home furnishings, technology and and FEATURES & FUNCTIONS Wandsbeker Straße 3-7 Merchant Type: URLs Catalog/Call Center  items. All utilized social networks retailhas sales, company says. sports media In France,are theboosting Otto Group 11the retailers,

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22172 Hamburg, Germany Parent Company: 360-degree spin Otto Group Guided Navigation Recommendations  Product Phone: including WittInternational.fr. off ers 49-04064610 home, fashion, shoes InteractiveIt Catalog Product Wikis Affiliate Program  FINANCIAL OPERATIONS Registry Auction Kiosks mobile shopping  and accessories. Besides online shops, and 1 Interactive 2 2010 Sales: €4,300,000,000 Monthly Visits: 71,282,809 sites FEATURES & FUNCTIONS RSS Feeds Blogs Mapping 2 social media networks  are boostingMonthly retail Unique sales, the company says. 2009 Sales: €3,386,000,000 Visitors: 24,708,702 Catalog Quick Order Site Personalization   Mash-ups  360-degree spin 21.3%  Guided Navigation Recommendations  Product 1 2010 Growth Rate: Conversion Rate: 2.04% Microsites  Color Swatching Social Networking   Product Wikis  Affiliate Program FINANCIAL Interactive Catalog OPERATIONS Average Ticket: €69.41 Coupons/Rebates Locator  Store Commerce Registry Auction Interactive Kiosks  1 Mobile WEB €4,300,000,000 SITE SUMMARY 2010 Sales: Monthly Visits: 71,282,809 Total SKUs on Web: 300,0002 Customer Reviews Syndicated  Mouseover RSS Feeds Content Blogs Mapping 2009 Sales: €3,386,000,000 Monthly Unique Visitors: 24,708,702 2 Primary URL: Otto.de  Mash-ups Daily/Seasonal Specials   Catalog Top Sellers Online Circular CORPORATE Quick Order Personalization   Site 1 INFORMATION 2010Launched: Growth Rate: 21.3% Conversion Rate: 2.04% Year 1995 Imaging   Online Gift Certificates Color Swatching Social Networking  Dynamic  Video  Microsites Average Frenkler, Ticket: €69.41 Divisional Merchandising Category:  Outlet Center Andreas New Manager,  E-Mail a Friend  Coupons/Rebates Store Locator  What’s Mobile Commerce WEB SITE SUMMARY Total SKUs onWeb: 300,000 E-Commerce Enlarged Apparel/Accessories Widgets CustomerProduct ReviewsView Syndicated Content Mouseover  Pre-Orders Primary URL: Otto.de Wandsbeker Straße 3-7 Merchant Type: Catalog/Call Center Frequent Buyer  Product Ratings List  Wish Daily/Seasonal Specials  Top Sellers Online Circular CORPORATE INFORMATION Year Launched: 1995 22172 Hamburg, Germany Parent Company: Otto Group Product Frequently Asked Questions Comparisons  Zoom Dynamic Imaging  Video Online Gift Certifi cates Andreas Frenkler, Divisional Manager, Merchandising Category: Phone: 49-04064610 Gadgets ProductCenter Customization  E-Mail a Friend  What’s New  Outlet E-Commerce Widgets Enlarged Product View Apparel/Accessories  Pre-Orders Wandsbeker Merchant Center FEATURES & FUNCTIONS CUSTOMER SERVICEStraße BuyerCatalog/Call  FrequentType: Product Ratings List  Wish3-7 22172 Hamburg,Zoom Germany Parent Company: Group Product Asked Questions Comparisons 360-degree spin Otto Guided Navigation Product Recommendations  Free  Outlet Account Status/History Return Shipping  Frequently   Phone: 49-04064610 Product Customization Interactive Catalog Product Wikis Affi liate Program  Gadgets Buy Online/Pick Up In Store  Live Chat/E-Mail Inventory Check  Real-Time Registry Auction Interactive Click to Call/Click to Talk  Order Ship to Multiple Addresses ConfiKiosks rmation FEATURES & FUNCTIONS RSS FeedsCost Calculator Blogs Converter Mapping  Order CUSTOMER Status SERVICE Shipping Currency Catalog Quick OrderDate  Pre-Paid Site Personalization  Estimated  Shipment Mash-ups spin Navigation Shipping Tracking Labels Account Status/History Free Return Shipping Outlet Recommendations  360-degree  Guided  Product Color Swatching Social  Express  Real-Time Microsites Interactive ProductNetworking Wikis Affiliate Program  Rain Checkout Phone Number ChecksCatalog Buy Online/Pick Up In Store  Live Chat/E-Mail Inventory Check  Toll-Free Coupons/Rebates Store Locator  Mobile Commerce Registry Auction Interactive Kiosks  Order Click to Call/Click to Talk  Ship to Multiple Addresses Confi rmation Customer Reviews Syndicated Content RSS Feeds Blogs Mouseover Mapping  SOCIAL Currency Converter Shipping Cost Calculator Order Status MEDIA Specials  Online  Daily/Seasonal Sellers Catalog Quick Order Site Personalization  Top Circular Mash-ups Estimated Shipping Date Shipment Tracking Pre-Paid LabelsTwitter  MySpace YouTube Dynamic Imaging  Facebook Video Color Swatching Social Networking  Online Gift Certifi cates Microsites  Express Checkout Toll-Free Phone Number Rain Checks a Friend  E-Mail New Coupons/Rebates Store Locator  What’s MobileCenter Commerce  Outlet VENDORS CustomerProduct ReviewsView  Enlarged Syndicated Content  Widgets Mouseover  Pre-Orders SOCIAL MEDIA Frequent Buyer Specials Daily/Seasonal  Product Ratings List Top NA Sellers  Wish Online Circular Affi liate Marketing: Affilinet, Zanox, Payment Security:  Facebook MySpace Twitter Frequently Asked Questions Dynamic Imaging Product Comparisons Zoom VideoNA YouTube  Online Gift Certifi cates Commission Junction, Tradedoubler Payment Systems: E-Mail Management: a Friend  Gadgets Customization  What’s Outlet Center Content NA  Product Personalization: NA New Product View  EnlargedReviews VENDORS  Widgets Customer & Forums: Pre-Orders Rich Media: NA  Frequent Buyer Product RatingsSERVICE  Wish List Bazaarvoice Search Marketing: In-house Affi liate Marketing: Affilinet,CUSTOMER Zanox, PaymentEngine Security: NA Frequently Asked Questions Product Comparisons  Zoom Account Status/History Free Return Shipping Outlet Commission NA cation: Customer Service Software: Security Junction, Tradedoubler Payment Certifi Systems: NA NA Gadgets Product Customization Buy Online/Pick Up In Store Inventory Check  Real-Time E-Commerce Platform: NA  Live Chat/E-Mail Shipping Carrier: NA Content Management: NA Personalization: NA NAShip to Multiple Addresses Click Marketing: to Call/Click to  Order Confirmation E-Mail Site Customer ReviewsIn-house & Talk Forums: RichDesign: Media: NA CUSTOMER SERVICE Currency Cost Calculator Order Status Site Fulfi llment:Converter NA Search: NAShipping Bazaarvoice Search Engine Marketing: In-house Shipping Date NA Shipment Pre-Paid Labels Account Status/History Free Return Shipping Outlet  Estimated NA cation: Marketplace Management: Web Analytics: NA Customer Service Software: Security Certifi NATracking Express Checkout Toll-Free Number Checks Web Hosting:In-house Buy Online/Pick Up InNA Store  Rain Live Chat/E-Mail Real-TimePhone Inventory Check Order Management:

The Top 300 Europe Analyzes Who Dominates Online Retailing—and Why: – What portion of the European market does Amazon.com control? – Who are the biggest web merchants in the U.K., Europe’s biggest online retailing market? – How did market leaders Otto Group, Tesco Stores, Dixons Stores Group and PPR S.A. fare online in 2010?

Now Available!

Order Your Copy Today: http://www.internetretailer.com/europe300/

E-MAIL MARKETING

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mUrgent 1950 E. 17th St., Suite 300 Santa Ana, CA 92705 877-289-7250 mUrgent.com Established: 2001

Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Church’s Chicken, Coors, Denny’s, Great Clips, Marriott, Michael’s, Oreck, Pizza Hut, Rainforest Café, Todai

Product Information Products/Services: mUrgent Unlimited, an e-mail marketing application

Management Boris Bugarski, President/CEO

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Neolane 275 Washington St., 3rd Floor Newton, MA 02458 617-467-6760 Neolane.com Established: 2001

Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Alcatel-Lucent, Canon, Continental Airlines, Disneyland Resort, Hager, Oral B, Porsche, Sony PlayStation

Product Information Products/Services: Neolane social marketing, campaign, leads, interaction and message center

Management Stephane Dehoche, President/CEO Kristin Hambelton,VP, Marketing, North America Thomas Boudalier, CTO

10 Federal St., Suite 26 Salem, MA 01970 978-219-1900 NetAtlantic.com Established: 1995

Representative Clients: American Red Cross, Bank of Utah, Comfort Inn & Suites, Fantasy Football Toolbox, Mac Support Store, Maid In America, Maple Grove Farms of Vermont, University of Central Florida

Product Information Products/Services: E-mail marketing, e-mail newsletter hosting, professional and enterprise levels Entry Level/Typical Pricing: Professional level from $10/mo.; Enterprise level from $25/mo.; one-time set-up fee of $35

Management Andrew P. Lutts, CEO Tom Bishop, Marketing Manager Wesley Owen, VP

et Atlantic offers e-mail marketing software and services to clients, including web retailers. Software options include free HTML, e-mail newsletter templates, unlimited image hosting, A/B/N e-mail split testing, dynamic segments, content blocks, database integration, web analytics integration and white-list monitoring. Net Atlantic offers professional and enterprise versions of its e-mail marketing platform. StrongMail On-Demand is designed for retailers with advanced sending needs.

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Postcode Anywhere Entry Level/Typical Pricing: From $40 Representative Clients: Dow Jones, Citibank, Heinz, Honeywell, le chateau, Rolls-Royce, Siemens, Wall Street Journal, The Walt Disney, Xerox

Management Guy Mucklow, Managing Director Product Information Products/Services: North America and international Rob Willis, Head, Marketing Jamie Turner, Director, IT address validation


eolane offers e-mail campaign management and other marketing automation software to clients, including web retailers. E-mail software tools include address cleansing, list management, hard bounce, soft bounce and quarantining. Built-in content management features help automatically personalize and target content for individual recipients to improve relevance and response rates. Retailers also can measure results and evaluate campaign performance in real time.

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Net Atlantic

485 Massachusetts Ave., Suite 300 Cambridge, MA 02139 866-838-9075 PostCodeAnywhere.com Established: 2001

Urgent specializes in e-mail communication and retention strategies. In addition to customer e-mail marketing programs, e-mail newsletters and full-service e-mail marketing applications, mUrgent offers direct mail and web site design services. It offers unlimited enrollment cards, data entry and e-mail lists, segmented lists, detailed online reporting by location in real time, and customized services. Desktop Direct allows retailers to send e-mails directly to loyal customers’ desktops.


ostcode Anywhere is an informationas-a-service provider, offering business efficiency tools for address and data capture, validation, cleansing, geo-coding, mapping, route planning, and optimization. The software integrates with electronic pointof-sale systems. Typical uses include contact data collection, providing a “where’s my nearest service” to web site visitors, bank and credit card code validation, and web-based postcode address file cleaning and enhancement of contact data. www.internetretailer.com

E-MAIL MARKETING

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Prospectiv 40 Harvard Mills Square, Suite 1 Wakefield, MA 01880 781-305-2100 Prospectiv.com Established: 1999 Product Information Products/Services: Online performance marketing and consumer acquisition applications with an emphasis on marketing to women

Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: American Express, Best Buy, General Mills, Johnson & Johnson, Kimberly-Clark, Lending Tree, L’Oreal, Nestle, Procter & Gamble, Pfizer, TJ Maxx, Walt Disney Management Jere Doyle, President/CEO Mark Zahar, EVP, Sales Steven Carbone, CTO

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Protus 2379 Holly Lane, Suite 210 Ottawa, ON Canada K1V 7P2 888-733-7007 Protus.com Established: 1997 Product Information Products/Services: Campaigner e-mail marketing service

Entry Level/Typical Pricing: Plans start at $10/mo. for unlimited e-mail to 0-1,000 e-mail addresses Representative Clients: Bombay, Regal, St. John, West 49 Management Hemi Zucker, CEO Mike Pugh, VP, Marketing Vince Niedzielski, VP, Engineering

rotus, a unit of j2 Global Communications, offers software-asa-sevice e-mail marketing applications to clients, including web retailers. Campaigner is a targeted e-mail marketing tool, providing e-mail creation, customization and tracking services. Campaigner’s SPAM filters aim to ensure 97% of e-mails reach the inbox. Retailers can store their lists in Campaigner to managing opt-in and opt-out addresses, use e-mail templates or design their own with Campaigner’s Smart E-mail Builder.

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PulsePoint 345 Hudson St., 5th Floor New York, NY 10014 888-494-4764 PulsePoint.com Established: 2001

Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Boston.com, eDiets.com, eHarmony.com, IAC, Lycos, Microsoft, Sony, Turner Broadcasting System

Product Information Products/Services: Data management and media mix optimization, content distribution, contextual ad exchange capabilities, RTB and crowd sourcing

Management Patrick Vogt, Executive Chairman Rose Ann Haran, CMO Tim Murray, CEO

ulsePoint was formed through the September 2011 merger of Datran Media and Contextweb. The new entity is a digital marketing technology company, providing online e-mail marketing services, data management and media mix optimization, content distribution, contextual ad exchange capabilities, crowd-sourcing, and other services. PulsePoint’ e-commerce platform integrates analytic and ad-serving technology across display, social, mobile, video and e-mail.

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Q Interactive One N. Dearborn St., 12th Floor Chicago, IL 60602 888-729-6465 QInteractive.com Established: 2006

Representative Clients: American Express, AstraZeneca, Eddie Bauer, Expedia.com, KraftFoods.com, Kimberly-Clark, Kellogg’s, MasterCard, Nestle, Old Navy, Orbitz, Pepsi, Procter & Gamble, Reader’s Digest, Sears, Target

Product Information Products/Services: Online lead generation; targeted e-mail; display advertising Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing

Management Matt Wise, President/CEO Carrie Stec, VP, Sales Gayle Guzzardo, SVP, Product Management


rospectiv is an online performance marketing company. The company provides cost-per-lead, cost-per-click, costper-acquisition and cost-per-print campaign management. CPL services include building opt-in e-mail lists, creating exclusive mailing lists by collecting detailed profile data on interested consumers and designing targeted follow-up campaigns. CPC and CPA services include driving web site traffic that results in transactions. CPL campaigns aim to drive in-store purchases.

Interactive is a digital marketing provider for clients, including web retailers. E-mail marketing services include campaign management, creative services, media planning and buying, and campaign optimization. Q Interactive properties that support e-mail services include Postmaster Direct, which provides double opt-in permission e-mailing, Vente, a permission-based e-mail service, ClickGen, an incentivized lead generation network, and ThruChannel a list management company.



E-MAIL MARKETING Relevant Communications Entry Level/Typical Pricing: $5,000 purchase or $400/mo. Representative Clients: Company declined to disclose customer names

1750 Montgomery St. San Francisco, CA 94111 415-776-6337 RelevantCommunications.com Established: 2003

Management Denise Chenier, CMO

Product Information Products/Services: Relevance, direct marketing, e-mail marketing and database management

Representative Clients: Abbott, Chartis, ConAgra Foods, Disney, Exact Software, Hormel, Moen, Nestle, Procter & Gamble, Red Bull, The Salvation Army, Shutterfly, Wells Fargo

3155 Medlock Bridge Road Norcross, GA 30071 770-451-5478 ResponseMedia.com Established: 1979 Product Information Products/Services: Performance-based media campaigns including e-mail Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing

Management Betty Abion, CEO Patrick Rogge, Chief Innovation Officer Keith Perlstein, CTO

Representative Clients: Avis Europe, Continental Airlines, Intrawest ULC, Lands’ End, LEGO Brand Retail, Salesforce.com, The Men’s Wearhouse

900 Cherry Ave., 5th Floor San Bruno, CA 94066 650-745-1700 Responsys.com Established: 1998 Product Information Products/Services: Responsys Interact Suite Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing

Management Dan Springer, CEO Scott Olrich, Chief Marketing & Sales Officer Don Smith, CIO

esponsys is an e-mail and cross-channel marketer serving clients, including web retailers. Its Interact Campaign software helps retailers create and execute campaigns across e-mail and other interactive channels, including mobile, social and web. Tools include a drag-and-drop segment designer for more precise targeting, flexible message personalization, control and incorporation of external content, and comprehensive testing, proofing and live monitoring tools for errorfree campaigns.

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ResultsMail


esponse Media is an online marketing agency that helps web retailers and other clients acquire and engage customers and increase customer loyalty. The agency specializes in digital, performance-based marketing programs, such as e-mail marketing, for customer targeting, acquisition, engagement, conversion and relationship marketing. E-mail marketing and other services include campaign analytics, creative development, web application development and data management services.

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Responsys

Product Information Products/Services: ResultsMail

elevant Communications provides online marketing products and services delivered via e-mail and other channels. Relevant software features include automatic rescheduling, open database architecture, a comprehensive set of user-definable options and document customization capabilities. The company’s Relevance-On-Demand engine complements and links clients e-mail, fax and voice broadcasting campaigns to the Internet while integrating with their web server, back office and corporate databases.

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Response Media

28562 Oso Pkwy. D-444 Rancho Santa Margarita, CA 92688 888-737-6245 ResultsMail.com Established: 2002

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Entry Level/Typical Pricing: Free 15 day trial; after trial, starting at $25/mo. for up to 1,000 messages Representative Clients: Ford Motor, Lexmark International, St. Regis Management Jason Darrow, CEO Jeff Justice, President/CTO


esultsMail is an e-mail marketing tool for managing opt-in e-mail lists and delivering targeted, personalized e-mail newsletters, promotions, advertisements and other bulk e-mail messages. ResultsMail features automatic e-mail tracking and real-time analysis of e-mail campaigns, with results displayed as summary graphs or detailed lists. ResultsMail automatically flags duplicate and invalid e-mail addresses and permanently flags unsubscribes. Retailers can customize contact lists. www.internetretailer.com

E-MAIL MARKETING

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Return Path 304 Park Ave. South, 7th Floor New York, NY 10010 212-905-5500 ReturnPath.net Established: 1999

Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Coldwater Creek, Dillard’s, Flixster, Groupon, Military.com, Overstock.com, PCH.com, Sierra Trading Post, Twitter

Product Information Products/Services: Return Path Deliverability Monitoring Solution, Return Path Certification Program, Return Path Domain Assurance Solution

Management Matt Blumberg, Co-Founder/CEO/Chairman Anita Absey, SVP, Global Sales & Service Andy Sautins, CTO

Rocketseed International 108 Straube Center, Suite I-7 Pennington, NJ 08534 609-843-0522 Rocketseed.com Established: 2002

Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: The Abbey, Animal Welfare, Comfort Stay, Gardale, Invomo, Manchester United, Oaklands Wine Exporters, Two Oceans Aquarium

Product Information Products/Services: Rocketseed Mail, Rocketseed Signature Manager, Rocketseed List Builder, Rocketmailer

Management John Cooper, Executive Chairman Richard Walton, CMO Mitchell Talisman, CTO

Product Information Products/Services: Savicom Pro, Savicom CampaignPlus Email Campaign Management, Savicom DASH Email Delivery Technology

Entry Level/Typical Pricing: Pricing starts at $17/mo.for 300 recipients to $2,499/mo. for 1 million recipients; CampaignPlus e-mail campaign management starts at $50/mo. plus per-message charges starting at $0.50 CPM in volume Representative Clients: The Atlantic, Chick-Fil-A, Healthline Management Ted Bernard, CEO Patrick B. Scoggin, VP, Worldwide Sales & Marketing

ocketseed provides intelligent business e-mail applications to web retailing clients and others. The applications use the intelligence of web retailers’ businesses to spread the corporate brand and message to their own business and personal network. Rocketseed’s branded business e-mail turns outbound employee e-mail into a marketing channel. Transactional e-mail marketing campaigns, personalized with offers and promotions, help retailers upsell and crosssell their products.

avicom provides e-mail marketing services to Internet retailers. Its technology applications are available in a variety of service levels, as well as a licensed technology option. Savicom’s Pro for Email Newsletters software is designed for small to mid-sized businesses while CampaignPlus Email Campaign management is for marketers seeking advanced capabilities. A web-based interface gives list owners complete control and ownership of their database and message delivery.

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Silverpop Systems 200 Galleria Pkwy., Suite 1000 Atlanta, GA 30339 866-745-8767 Silverpop.com Established: 1999

Representative Clients: Air New Zealand, EDGAR Online, Fossil, JVC KENWOOD Holdings, Little Tikes, Mazda Motor, Pitney Bowes MapInfo Business Applications, Santander BanCorp

Product Information Products/Services: Silverpop Engage Entry Level/Typical Pricing: Pricing is dependent on size of contact, lead database or e-mail volume sent; costs start at $10,000 and up

Management Bill Nussey, President/CEO Eric Holmen, SVP, Marketing Chris Curtin, CTO


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Savicom 44 Montgomery St., Suite 1600 San Francisco, CA 94104 415-983-0990 Savicom.net Established: 1996

eturn Path is an e-mail performance management company, serving web retailers and other clients. The Deliverability Monitoring Suite helps retailers stay on top of deliverability issues and ensure improved delivery rates across all their Internet Protocol addresses. Return Path’s certification program is a white-list program for permission-based e-mail senders. E-mail deliverability monitoring and protection tools help clients improve campaigns and track success.

ilverpop provides e-mail marketing software and services that help web retailers implement complex problems. Silverpop Engage, the company’s e-mail marketing platform, offers features such as data segmentation, campaign management, on-demand reporting and analytics, and deliverability. Silverpop’s e-mail marketing software provides in-depth reports and real-time alerts to monitor message delivery. Other services include data integration, marketing strategy and support.



E-MAIL MARKETING

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SMTP.com Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Company declined to disclose customer names

One Broadway, 14th Floor Cambridge, MA 02142 877-705-9362 SMTP.com Established: 1999 Product Information Products/Services: Cloud-based management for e-mail deliverabilty and reputation management including bulk and transactional sending, compliance auditing, abuse processing and diagnostics

Management Semyon Dukach, CEO/Chairman Ruslan Bondarev, CTO

Specialists Marketing Services 777 Terrace Ave., Suite 401 Hasbrouck Heights, NJ 07604 201-865-5800 SpecialistsMS.com Established: 1987 Product Information Products/Services: Full service direct marketing firm, traditional list management, list brokerage, insert media, e-services, B2B, analytical services, campaign management, database marketing, e-mail marketing, fulfillment, multichannel

solutions, multicultural marketing and list compilation services Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Belvoir Media, BMG Columbia House, Boardroom, Bookspan, Crate & Barrel, Godiva Chocolatier Management Lon Mandel, President/CEO Amy Lyons, VP, Sales & Marketing Mary Ann Montalbano, VP, Sales

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pecialists Marketing Services is a full-service direct marketing company, specializing in list management, brokerage, fulfillment, insert media, compilation, interactive, multicultural and multichannel marketing applications. The company offers online multimedia marketing products that support all interactive media, including e-mail marketing campaigns, as well as search engine marketing. Clients can rent one or more exclusive consumer e-mail lists and target their offers accordingly.

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Statlistics Representative Clients: Access Intelligence, Advantage Business Media, American Media, Barron’s, Hanley Wood, Institutional Investor, Internet Retailer, Musician’s Friend, PennWell Publishing, Summit Business Media, UBM Canon

69 Kenosia Ave. Danbury, CT 06810 203-778-8700 Statlistics.com Established: 1995

Product Information Products/Services: List management, list brokerage Management John F. Papalia, President/CEO and cross-channel marketing Barbara Salles, Director, Marketing Services Entry Level/Typical Pricing: E-mail: $200-$575/ thousand; postal: $75-$300/thousand

Strategic Direct Marketing Group Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Best Buy Canada, Brewster and Coast Hotels, Intrawest ULC, Sears Canada, SportChek (The Forzani Group), WestJet Airlines

101, 1209 6th St. Southwest Calgary, AB Canada T2R 0Z5 403-770-2804 StrategicDirectMarketing.com Established: 1999 Product Information Products/Services: Little Red Marketing Machine e-mail marketing engine/direct marketing dashboard


MTP.com is a simple mail transfer protocol service provider and SMTP e-mail relay provider, serving web retailers and other clients. STMP.com provides cloud-based, or hosted, management services for e-mail deliverability and reputation management, including bulk and transactional sending, compliance auditing, abuse processing and diagnostics. SMTP.com services help clients improve inbox delivery, while supporting Internet Service Provider relationships and providing tracking statistics and reports.

Management Scott Martin, CEO, Client Relations Mike Allan, CSO, Strategic Services


tatlistics is a list management and brokerage company, providing e-mail marketing and other services to web retailers and others. Stat E-Creative services include HTML coding cleanup and enhancement, creative design, landing page/microsite, SPAM scoring, and opt-out hosting. Stat E-Lead Generation is a co-registration lead generation program to selected online publishing business-to-business or consumer list management clients. Other services include Stat E-Lists, E-Response Lists and E-Solutions Compiled Lists.

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trategic Direct Marketing Group is a boutique marketing studio providing e-mail marketing, e-retail consulting, list development, database marketing, live chat, online customer service and e-marketing services to web retailers and others. Marketing services include program evaluation and planning, full-service e-marketing campaigns, direct-marketing campaigns, media planning, and analysis. The company provides services such as campaign designs and message transmission. www.internetretailer.com

E-MAIL MARKETING

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StrongMail 1300 Island Drive, Suite 200 Redwood City, CA 94065 800-971-0380 StrongMail.com Established: 2002 Product Information Products/Services: StrongMail Message Studio Entry Level/Typical Pricing: Pricing based on volume and configuration needs; Message Studio starts at $50,000

Representative Clients: American Automobile Association, Cisco, FOX Sports, HauteLook, Intuit, InterContinental Hotels Group, McAfee, Netflix, Sony Online Entertainment, Travelocity, Turner Broadcasting, Viacom Management Sam Cece, Chairman/CEO Kristin Hersant, VP, Corporate Marketing Tim McQuillen, CIO/Founder

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SubscriberMail 3333 Warrenville Road, Suite 530 Lisle, IL 60532 630-303-5000 SubscriberMail.com Established: 2000 Product Information Products/Services: SubscriberMail e-mail marketing platform

Entry Level/Typical Pricing: $250/mo.; varies based upon several parameters Representative Clients: Athletico, Brunswick, Bunn, Chicago Blackhawks, Chicago Bulls Management Mike Ferguson, VP/GM Dave McCue, Marketing Manager Wes Janik, Senior Manager, Applications Architecture & Development

2385 N.W. Executive Center Drive, Suite 320 Boca Raton, FL 33431 866-861-8862 Take5S.com Established: 2003

Representative Clients: AIG, Chase, Citibank, Comcast, Dell, DirecTV, eBay, Fidelity Investments, General Motors, Johnson & Johnson, Newport News, Nike, Nissan, Scholastic, Toyota, Under Armour, Wachovia, Walt Disney

Product Information Products/Services: Multichannel marketing, trigger, compiled and direct response data and mobile technology Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing

Management Dave Thornbury, CEO Steven Landsberg, Director, Business Development Bruce Sherman, CTO


ake 5 Solutions provides multichannel marketing services for online retailers through e-mail, postal, telemarketing and mobile platforms. the company’s e-mail data appending program is designed to improve data accuracy and deliverability. Opt-in e-mail broadcasting features are also available, enabling e-retailers to send offers of products and services to a database of third party subscribers. The company also offers traditional phone, demographic or lifestyle appending mechanisms.

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Top Right

Product Information Products/Services: Top Right

ubscriberMail, a unit of Harland Clarke, provides e-mail marketing services and technology. The company’s technologies are based on a message platform that allows the retailer to assemble and send custom HTML messages. SubscriberMail offers e-mail marketing consulting services and a marketing channel program to create and control message branding at the corporate level. The company uses an open programming interface that enables its own technology to work directly with a retailer’s technology.

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Take 5 Solutions

1859 Powell St., Suite 1450 San Francisco, CA 94133 888-587-2432 TopRight.com Established: 2006

trongMail is an e-mail marketing software and services provider to web retailers and others. Message Studio is a comprehensive e-mail marketing system for campaign management, lifecycle marketing, data segmentation and targeting, providing real-time visibility and A/B split and multivariate testing, as well as bounce management, domain throttling and e-mail authentication. StrongMail On-Demand is an e-mail marketing application for marketing and transactional e-mail.

Entry Level/Typical Pricing: $9.95+/e-mail sent Representative Clients: American Bridal, Gun Dog Supply, MexGrocer.com, Organize.com, Yates Jewelers Management Ron Pereira, CEO

op Right provides specialized e-mail marketing services for retailers that use Yahoo Stores. Top Right takes a retailer’s Yahoo store orders, and converts them to a detailed customer history for use in creating, targeting and sending e-mail marketing campaigns. Retailers who register for Top Right’s free tools, including a customer dashboard and HTML e-mail creator, use them to send and report on e-mail campaigns. Maintenance requires minimal point-andclick steps.



E-MAIL MARKETING

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Topica Entry Level/Typical Pricing: Starts at $49.95/mo. for a basic account; $500 and up with dedicated account manager; dedicated IP; enhanced analytics; bundled solutions available Representative Clients: Prepared Pantry, Toywiz

One Post St., Suite 875 San Francisco, CA 94104 415-344-0800 Topica.com Established: 1998

Management Product Information Products/Services: Topica Solution: lead acquisition, Max Henry, CEO Lindsay McMurdo, VP, Marketing e-mail marketing, conversion marketing Siamak Farah, CTO

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TowerData Representative Clients: Brookstone, Eastern Mountain Sports, The Reader’s Digest Association, SiriusXM, Wine.com

379 Park Ave. South, 5th Floor New York, NY 10016 866-377-3630 TowerData.com Established: 2001 Product Information Products/Services: E-mail append and e-mail validation Entry Level/Typical Pricing: Minimum $500 for e-mail append project; real-time e-mail validation starts at $9/mo.

Management Tom Burke, CEO Brian Cardona, President Aaron Couts, VP, Operations

Trigger Email Marketing Representative Clients: Crestline, The Eastwood Company, Edmunds Scientific, eInvite Great American Business Products, Great Garden Plants, OfficeScapesDirect, Ross-Simons, Sparrow & Jacobs, Spirit Halloween, Woodworkers Supply

20 Kimball Ave., Suite 304 South Burlington, VT 05403 877-363-0921 TriggerEmails.com Established: 2007 Product Information Products/Services: E-mail service provider specializing in custom Trigger Email Applications Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing

Management Carole Ziter, GM Peter Lindgren, IT Manager

United Marketing Group 929 N. Plum Grove Road Schaumburg, IL 60173 800-513-9000 UnitedMarket.com Established: 1999 Product Information Products/Services: Affinity membership programs and merchandise products


opica is an online marketing agency for web retailers and others. Its e-mail marketing application combines data integration, conversion optimization and e-mail marketing tools that help retailers improve conversion, integrate and understand customer data, segment their data, and optimize their programs. The company’s conversion tracking technology helps clients launch reactive shopping cart abandonment campaigns and create targeted post-sale, upsell or cross-sell e-mail campaigns.

Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Buyer’s Edge, ESPN, Field & Stream, Perfect Home, Prevention Healthy Rewards, Redcats USA, Simply Mine, TechXperts for Consumers, Travel & Entertainment Club Management Alan Portelli, President/CEO


owerData, a multichannel direct marketing agency, specializes in e-mail tools for online retailers. TowerData’s proprietary e-mail change of address service triples the number of addresses that can be updated by leveraging the information relationships that can be found in existing databases. The company’s e-mail change of address service updates old, undeliverable e-mail addresses with current, working addresses, enabling retailers to maintain contact with their customers.

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eb retailers using Trigger Email Marketing can send a series of automated, time-released personalized e-mails to customers who abandoned their shopping carts in a previous visit to their web sites. The messages encourage shoppers to complete the purchase of the items, which are listed in the e-mail. Trigger Email tailors messages to the different segments of a retailer’s file. The messages can target customers or prospects, with incentives for taking action.

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nited Marketing Group (UMG) is a direct marketer of affinity merchandise offers and membership-based services, offering marketing, creative and operational capabilities to web retailers and other clients. The company uses its customer database expertise to develop and execute custom-designed programs. UMG helps its clients retain customers through upselling, cross-selling and incentive programs, while building and strengthening relationships to maximize their long-term profitability. www.internetretailer.com

E-MAIL MARKETING

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VerticalResponse 50 Beale St., 10th Floor San Francisco, CA 94105 866-683-7842 VerticalResponse.com Established: 2001 Product Information Products/Services: Self-service e-mail marketing, event marketing, social media, online surveys and direct mail marketing Entry Level/Typical Pricing: Ranges from $.015/e-mail ($15 for 1-1,000) to $.0075 per

e-mail ($7.50/1,000 for 100,001-500,000); nonprofits receive 10,000 free e-mails/mo. Representative Clients: 123Print, Boston Market, CNET Networks, eCornell, Filemaker, Netgear, Nikon, Salary.com, The Los Angeles Times, Yamaha America Management Janine Popick, President/CEO/Founder John McNulty, VP, Marketing Eric Wun, SVP, Technology, Product & Operations

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Vidi Emi 2450 Washington Ave., Suite 220 San Leandro, CA 94577 510-667-9999 VidiEmi.com Established: 2001 Product Information Products/Services: Search, e-mail marketing, refera-friend, social media, triggered e-mail, landing pages, mobile marketing, eCRM strategy, opt-in and preference center techniques

Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Adecco NA, BBDO, Cycle Gear, Energizer, Hoffman-Lewis, MARS, Steve’s Blinds, TBWA\Chiat\Day, Toyota, The Walt Disney Co. Management John Ludgey, CEO Ed Rice, VP, Marketing & Business Development Eric Li, CTO

Product Information Products/Services: WhatCounts SaaS Email Marketing, WhatCounts Client Hosted Broadcaster, WhatCounts Hosted Broadcaster, WhatCounts API Suite

Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Alaska Air Group, Bidz.com, Costco Wholesale, Drs. Foster & Smith, eBags.com, E! Online, Fox News, Hearst, MSNBC, Sierra Trading Post, Virgin America Management Dave Tiley, CEO Vicky Oxley, VP, Services Steve Verlander, CTO

hatCounts provides enterprise e-mail marketing applications to web retailers and others. What Counts SaaS Email Marketing is a Software-as-a-Service application that integrates e-mail marketing, interactive and viral marketing, real simple syndication, social media extensions, and video. Client Hosted Broadcaster is an on-premise e-mail management appliance application on an SaaS platform for large volume senders, while What Counts Hosted Broadcaster is hosted in What Counts’ data center.

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Zeta Interactive 99 Park Ave., 23rd Floor New York, NY 10016 646-834-9400 ZetaInteractive.com Established: 2007

Representative Clients: ADP, Century 21 Real Estate, Hewlett-Packard, Home Federal Bank, Intuit, Sony Pictures Entertainment, Time, U.S. Airways, Verizon, The Weather Channel

Product Information Products/Services: Zeta Mail 5.0, Zeta Next Page, Zeta Buzz, Zeta Search Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing

Management Al DiGuido, CEO Sloan Seymour, SVP, New Business Development


idi Emi offers advanced e-mail marketing, web site analytics and advanced campaign applications. The agency provides an integrated application, including web design, organic search engine optimization, and an analytics and campaign tracking package. Vidi Emi designs customized online marketing packages for retailers, implementing and optimizing e-mail campaigns and analyzing metrics for the retailer’s web site. Vidi Emi can host its clients’ lists or integrate with external data sources.

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WhatCounts 3630 Peachtree Road Northeast, Suite 900 Atlanta, GA 30326 866-804-0076 WhatCounts.com Established: 2000

erticalResponse provides on-demand e-mail marketing, survey and direct mail applications to web retailers and others. VerticalResponse enables web retailers to choose from a range of e-mail creation methods, and its opt-in form builder lets them construct their customer e-mail database. Web retailers also can segment their database. A Forward to a Friend link option is included in all e-mails, enabling loyal customers to share the message. VerticalResponse also offers tools to authenticate client mail.

eta Interactive offers e-mail deployment technology for web retailers and others. The company provides each retailer with a dedicated setup of the platform, eliminating the need to share environments with other retailers. Zeta Interactive offers retailers simplified message assembly. Other services include search engine marketing, brand strategy and creative services, web site development and management, social media marketing and mining, strategic services and consulting, and web analytics.



E-MAIL MARKETING

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Zrinity 7380 Sand Lake Road, Suite 500 Orlando, FL 32819 866-566-1867 Zrinity.com Established: 1995 Product Information Products/Services: Campaign Intelligence, XM Mail Server Entry Level/Typical Pricing: $30,000


Representative Clients: Dunhill Vacations, Embarq, Franklin Covey Products, Jobfox, Primerica Financial Services, Shop at Home, Skydeck, Vtrenz Management Gary L. Kraeger, GM Scott Ferguson, VP, Sales Matthew Finn, CTO


rinity, an e-mail marketing services provider, offers an e-mail marketing server, software and appliances to web retailers. XMS, Zrinity’s e-mail application, provides retailers with e-mail marketing and list management services, including delivery notification assurance, e-mail authentication and bounce management, and campaign performance reporting. Relevant content can be pulled from a database and included in e-mails. Behavioral e-mail marketing also is available.


FULFILLMENT SERVICES

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a2b Fulfillment 150 Stewart Pkwy. Greensboro, GA 30642 866-843-3827 a2bf.com Established: 1999 Product Information Products/Services: Fulfillment (US and Canada), order management and contact center services, kitting, returns management

Entry Level/Typical Pricing: Pricing and fees vary; a free storage program is an option Representative Clients: BackJoy.com, KigoFootwear.com, Salba.com Management Ayal Latz, President Gary Latz, VP, Marketing Gene Kovacs, CIO

Access Business Group 7575 Fulton St. East Ada, MI 49355 800-879-2732 AccessBusinessGroup.com Established: 2000 Product Information Products/Services: Product development, sourcing, packaging, print and logistics services; contract manufacturing of personal care, nutrition and home care products

Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Amway, Target Management Al McQueen, Director, National Sales Stan Vander Roest, Director, Contract Sales Jamie Francis, Manager, Contract Sales

AFMS Logistics Management Group 10260 S.W. Greenburg Road, Suite 1020 Portland, OR 97223 800-246-3521 AFMS.com Established: 1992 Product Information Products/Services: Carrier contract negotiations, strategic pricing, contract implementation, invoice auditing tools, contract compliance, online reporting, supply chain consulting, customs compliance, global logistics management

Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: David’s Bridal, Footwear Etc., Jack Black, L.L. Bean, National Geographic Society, Oticon, Rich Products, Tri-State Hospital Supply Management Mike Erickson, President Scott Mocklin-Dwiggins, Director, Operations

Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: HelloKitty.com

Management Ted Tanner, Founder Mike Manzione, CEO/President Product Information Products/Services: AtLastShip Server, e-commerce, Stephen Ely, CIO/VP, Operations cloud-based fulfillment system (WMS, IMS TMS)


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ccess Business Group provides product development, sourcing, manufacturing, printing, packaging and distribution services. The company specializes in fulfillment services for high volume businessto-consumer and business-to-business companies. It operates five North American distribution centers. Access uses a real-time radio frequency system to expedite order processing and inventory management and offers retailers real-time access to inventory and fulfillment data.

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FMS Logistics Management Group develops web-based transportation management tools and specializes in small package shipment visibility, contract compliance and management reporting. The company manages and organizes small parcel shipping to heavy freight management from contract negotiation to supply chain consulting. AFMS helps companies negotiate competitive small parcel and freight contracts. Its RADAR technology lets clients monitor their shipping in real time.

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AtLast Fulfillment 22100 E. 26th Ave., Suite 100 Aurora, CO 80019 877-276-3127 AtLastFulfillment.com Established: 2003

2b Fulfillment provides a shopping cart, merchant account, data integration and fulfillment services. Its application captures orders, authorizes card transactions, and picks, packs and scans orders for accuracy before shipment. A customized shipping e-mail with complete tracking details notifies users. A2b also provides parcel services for media-based sales, including infomercial, radio and web. Manifesting technology categorizes, sorts and enters parcels into the USPS mainstream.

tLast Fulfillment provides outsourcing applications for warehousing, fulfillment and order management to web retailers. The company’s proprietary technology framework supports automated, standardized order flows. E-commerce companies can leverage AtLast Fulfillment’s distribution network and information technology systems to efficiently deliver their merchandise. AtLastShip Server is its supply-chain and order-fulfillment software designed for e-commerce fulfillment in a cloud deployment model.



FULFILLMENT SERVICES Automated Packaging Systems 10175 Philipp Pkwy. Streetsboro, OH 44241 800-527-0733 AutoBag.com Established: 1962

protective wrapping; EarthAware biodegradable/ recycled bag material Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Company declined to disclose customer names

Product Information Products/Services: Autobags-on-a-roll, SidePouch Management Bernie Lerner, CEO speciality bags, AirPouch void-fill bags/protective packaging; ScriptPack Sprint high-speed pharmacy Cliff Brehm, President/COO order fulfillment packaging; AirPouch FastWrap

BBB International LLC Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Company declined to disclose customer names

1100 Towbin Ave., Suite B Lakewood, NJ 08701 732-244-1662 BBBInternational.com Established: 2005 Product Information Products/Services: Distribution, fulfillment, warehousing, storage, reverse logistics and freight brokering

Management Robert Byrnes, Managing Partner John Byrnes, Partner, Warehouse Operations & Logistics Kurt Blatt, Partner, Technical Operations & Logistics

255 Canal St., P.O. Box 711 Shelton, CT 06484 800-237-9151 BetterPackages.com Established: 1917

Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Amazon.com, Crate and Barrel, Green Mountain Coffee Roasters, J.Crew, L.L. Bean, Land’s End, Nordstrom, Tiffany

Product Information Products/Services: Better Pack Brand wateractivated tape dispensers/carton sealing systems

Management Jeffrey Deacon, VP, Sales & Marketing

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BB International provides reverse logistics, warehousing facilities and warehousing services, offering supply chain inventory management to retailers. BBB delivers and picks up orders from major shippers, truckers and the USPS twice daily, with special pick-ups available on request. Retailers can send order lists to BBB via e-mail, web site downloads, fax or direct connection. BBB prints address labels on retailer forms and applies barcodes. Shipment verifications are sent up to twice a day.

etter Packages manufactures the Better Pack brand water-activated paper tape dispensers and carton-sealing systems for retailers and others. Additional products include Better Pack tape, ink jet systems, accessories and a poly-bag making system. Accessories include a CodeTaper 6 attachment that automatically imprints a custom message or code on tape as it’s being dispensed; a foot pedal; and Tape Aerial, an attachment that delivers and holds a straight length of moistened tape.

B

Bongo International Entry Level/Typical Pricing: Classic: $5 registration fee; Advantage: $15/mo.; Subscription: $35/mo. Representative Clients: HobbyTron.com, Kate Aspen, U.S. Auto Parts Network

Management Craig Turnbull, CEO Product Information Products/Services: International fulfillment services Greg Sack, President, Sales Federico Lara, CTO


utomated Packaging Systems designs and manufactures flexible bag packaging systems, including its Autobag bagging machines and pre-opened bags. Products include Autobag bags-on-a-roll, SidePouch specialty bags, AirPouch void-fill bags and protective packaging. The company has more than 30,000 packaging systems in operation worldwide. Its technology includes an AutoTouch control screen, on-board system diagnostics and modular Replace-nRepair components.

B

Better Packages

315 Seaview Ave. Bridgeport, CT 06607 203-683-4894 BongoUS.com Established: 2007

A


ongo International offers software for online merchants that are expanding globally. Bongo Extend is a portable application for small to mid-sized businesses; Bongo Checkout allows online merchants to accept international orders and provides fraud protection; and Bongo Connect is a complete software package for retailers. Retailers ship products to international visitors who have set up Bongo mailboxes in the U.S. All orders are processed as domestic shipments. www.internetretailer.com

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C

Capacity LLC 1697 Broadway, Suite 902 New York, NY 10019 732-745-7770 CapacityLLC.com Established: 1999 Product Information Products/Services: Piece, case/pallet pick & pack, international, hazmat fulfillment, long/short term storage, sorting, kitting, ticketing, shrink/ over wrapping, contract packaging, repacking/ freight consolidation, online order tools, inventory/

reporting, reverse logistics, same day order fulfillment Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: ActiveMusician, American Eagle Outfitters, Chico’s, Fashion to Figure, PetFlow.com, Sigg Switzerland Management Jeff Kaiden, CEO Thomas Campbell, Chief Strategic Officer Shai Canaan, Manager, IT Operations & Network

CH Fulfillment Services LLC Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Diamond Foods, SpringHill Nurseries, Publishers Clearing House, QVC

9960 Padgett Switch Road Irvington, AL 36544 888-593-3645 CHFulfillment.com Established: 1995

Management Product Information Products/Services: Pick and pack, kitting/assembly Amy Reynolds, Manager, Business Development packaging, ship confirmation, returns/exchanges, secure warehouse/storage

Chicago Tag & Label Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Company declined to disclose customer names

2501 Commerce Drive Libertyville, IL 60048 877-680-8816 ChicagoTag.com Established: 1946 Product Information Products/Services: Custom labels/forms; barcode labels/tags/forms

Management Chris Valenti, COO Miriam Tovar, Marketing Manager

Colorado Timberline 9911 E. 4th St. Denver, CO 80238 800-733-1033 ColoradoTimberline.com Established: NA Product Information Products/Services: Colorado Timberline


Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Company declined to disclose customer names Management Bryan Williams, Sales Manager


apacity provides fulfillment services, including piece, case and pallet pick and pack, full electronic data interchange capabilities, international hazmat fulfillment, long/short-term storage, sorting, kitting, ticketing, shrink and overwrapping, contract packaging, repacking and freight consolidation, online order application and real-time inventory, reverse logistics and same-day order fulfillment. Typical Internet orders have a per-order fee, plus a per-unit fee.

C

H Fulfillment Services provides fulfillment services for a range of clients, including web retailers. Services include shopping cart compatibility, batch order downloads and multichannel order taking. Its facilities include refrigerated and freezer storage space and a climate-controlled production area, along with a call center. The company also offers web site development, design and graphics. Technology services include custom programming and reporting, and custom printing.

C

hicago Tag & Label is a custom manufacturer of tags, labels and forms based on client specifications. Materials offered include tag, pressure sensitive, synthetic, thermal, ledger, laser and more. The company offers specialties such as barcodes, sequential numbering, variable imaging, reinforcements, integrated labels and forms, and custom packaging. Clients can choose from an array of sizes, materials, adhesives, PMS colors and finishing formats for custom self-adhesive labels.

C

olorado Timberline offers affiliate storefronts to web retailers. Stores offered include a wholesale/decorated site, distributor store and a customer store. Online help includes 11 Steps to Build and Make Your Web Store Profitable, marketing assistance, including how to create a marketing flyer, web store videos and remote assist. To create an account with Colorado Timberline, merchants complete out the New Account Request form and the Credit Application form. www.internetretailer.com


C

CommerceHub 255 Fuller Road, Suite 327 Albany, NY 12203 518-810-0700 CommerceHub.com Established: 1997 Product Information Products/Services: Supply on Demand, Drop-Ship Master 4.2, One Connection Platform, Inventory Manager, Service Level Manager, LTL Manager, Product Returns Manager

Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Barnes & Noble, Belk, Best Buy, Costco Wholesale, K-Mart, Kohl’s, Meijer, MSC Industrial, Overstock.com, QVC, Redcats USA, Sears, Sears Canada, ShopNBC.com, Staples, The Bon-Ton Department Stores, The Home Depot Management Steve Hamlin, President/CEO Doug Reed, VP, Sales & Marketing Mike Nelson, COO

Creative Fulfillment Solutions 165 Cottage Grove Southwest Grand Rapids, MI 49507 888-811-4504 CreativeFulfillmentSolutions.com Established: 1939 Product Information Products/Services: Fulfillment Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing

Representative Clients: Amazon.com, Barnes & Noble, HSN.com, KMart.com (Sears Holdings ), Overstock.com, QVC, Ritz Camera, Target, Wal-Mart Management Ray Shelgosh, VP, National Sales & New Business Development

Crystal Creek Logistics LLC 1373 Admiral Place, Suite 103 Ferndale, WA 98248 360-778-1543 CrystalCreekLogistics.com Established: 2007

Entry Level/Typical Pricing: $2.60 for nonperishable pick and pack; $10.75 for perishable pick and pack Representative Clients: BarfProducts.com, The Clean Program, Vital Choice Wild Seafood and Organics

Product Information Products/Services: Fulfillment—direct to consumer Management Cathy Hayward-Hughes, President/GM shipping Michael Bradburn, VP, Business Development Lin Nichols, Information Specialist

Custom Marketing Services 3280 Hwy. 31 North Calera, AL 35040 205-668-3720 Custom3pl.com Established: 1991 Product Information Products/Services: Fulfillment services


Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Company declined to disclose customer names Management Dennis O’Brien, CEO Greg Adams, SVP, Operations Ty Hill, VP/CIO

ommerceHub is a supply-on-demand platform for supply chain integration and fulfillment applications for online retailers and others. The company’s DropShip Master platform helps retailers expand their product offerings with a supplier-direct supply chain strategy; manage their entire drop ship supply chain from a centralized, exceptions base monitoring interface; connect any existing suppler; and use retailer-branded packing slips with every drop ship supplier order.

C

reative Fulfillment Solutions provides e-commerce consumer fulfillment, third-party logistics, mail-order fulfillment, direct-response fulfillment, business-tobusiness order processing and call center services. It has relationships with suppliers, including residential and commercial freight carriers, and cartons and packing material suppliers. Services include reverse logistics, receiving, inspection, cycle counting, physical inventories and secure limited access facilities.

C

rystal Creek is an e-commerce fulfillment and shipping company that ships products throughout the U.S. and into Canada from three facilities across the nation. Services include order fulfillment, order processing, credit card processing, pick and pack, kitting and assembling, bulk breakdown and sorting, shorthold storage and reverse logistics. Fulfillment services cover catalog, manufacturer-to-consumer, resellers-to-consumer, business-to-business and business-to-consumer.

C

ustom Marketing Services is a logistics company offering distribution, order fulfillment and storage services to online retailers and others. The company provides manual pick-and-pack operations, bulk storage and automated pick-to-light operations. Services include pick, pack and ship, cross docking, drop shipping, and product returns. Special services include product repacks, conversions, product assembling and kitting, and product sourcing and development.



FULFILLMENT SERVICES Dart Warehouse Corp. Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Bed Bath & Beyond, Laureate Education, Palm Flex, Walgreens

1835 Ferry Road Naperville, IL 60563 630-416-5300 DartWarehouse.com Established: 1938 Product Information Products/Services: Fulfillment for small/medium/ large, high-volume e-commerce companies and retailers

Management Rich Vitek, GM Dave Shepherd, Sales & Marketing Manager

Entry Level/Typical Pricing: Pricing and fees start at $100/mo. Representative Clients: Company declined to disclose customer names

1530 N. Technology Way Orem, UT 84097 877-824-1489 Enterprise.Doba.com Established: 2002

Management Brandon Delgrosso, GM Jared Sidwell, VP, Business Development

Product Information Products/Services: Drop ship supplier network

Dotcom Distribution 300 Nixon Lane Edison, NJ 08837 888-287-7909 DotcomDistribution.com Established: 2000

Entry Level/Typical Pricing: Pricing and fees typically $2-$5 per order Representative Clients: Bliss, Eataly, Ideeli, Johnson & Johnson, Kenneth Cole Productions, SIRIUS XM Radio, Totsy.com, Vineyard Vines

Product Information Products/Services: Operational/fulfillment software for Internet/multichannel retailers

Management Bill Follett, CEO Doug Sternberg, EVP, Client Relations Nick Pendrous, CIO

DropshipAccess.com

Product Information Products/Services: Drop shipping provider


art Warehouse offers fulfillment services, including electronic data interchange capability, a warehouse management system, barcoding/radio frequency technology, Internet-based inventory and order visibility, creation of two-dimensional UPS barcodes, order management and call centers. Dart offers traditional distribution and catalog fulfillment. Its 721,000-square-foot fulfillment operations facility in Naperville, IL caters to high volumes of clients through in-house automated systems.

D

Doba

210 W. Front St., Suite 524 Monroe, MI 48161 734-322-2958 DropshipAccess.com Established: 2004

D

Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Company declined to disclose customer names Management John Goodknight, President


oba is an inventory-on-demand platform designed to solve inventory management issues. The company’s technological infrastructure is built as a scalable virtual warehouse and fulfillment system. Doba simplifies product sourcing by providing access to millions of products, through a network of wholesale suppliers and manufacturers. Products are consolidated into a single catalog with images and descriptions, and then sold products are drop-shipped directly to the customers.

D

otcom Distribution is a fulfillment center serving online retailers and others in the Northeast U.S. Services include same-day pick, pack and ship fulfillment; single location warehousing with 31 receiving and 18 shipping doors; web-based, on-demand reporting; and inventory management, including forecasting, stock replenishment and a cycle counting program. The company’s order and warehouse management systems run on IBM AIX and Windows server platforms with flexible interfaces.

D

ropshipAccess.com is a wholesale product drop shipper serving web retailers and others. The retailer sells products on its web site, blog or an auction web site, placing orders through DropShipAccess.com. Available products include books, computers, electronics, health and beauty items, jewelry, lingerie, music, outdoor supplies, pet supplies, software, sports, video games, and videos. Plans include Basic, Advanced for the active eBay seller and Enterprise for web site owners. www.internetretailer.com


D

DSI Systems 11338 Aurora Ave. Des Moines, IA 50322 800-888-8876 DSISystemscom Established: 1984 Product Information Products/Services: National consumer electronics distributor

Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Amazon.com, Newegg, QVC, Sears, Target Management Matt Meiners, Director, Fulfillment Management Services

E

eFulfillment Service 807 Airport Access Road, Unit D Traverse City, MI 49686 866-922-6783 eFulfillmentService.com Established: 2001 Product Information Products/Services: E-commerce order fulfillment services

Entry Level/Typical Pricing: Pricing and fees typically $2-$5 per order Representative Clients: BabySakes.com, Dancin’ Dogg, Giving Gallery, Walkingspree Management John Lindberg, President Steve Bulger, Marketing Manager Matt Burden, VP, Web Development

Ferber Warehousing and Fulfillment Services 6841 N. Rochester Road Rochester Hills, MI 48306 248-650-2870 FerberWarehousing.com, FerberFulfillment.com Established: 1984

Entry Level/Typical Pricing: Space $.60/square foot; orders start at $1.25 each for bulk shipments (minimum 200 like orders) Representative Clients: Bandals.com, Faurecia, McGregor Fence, Recaro Seating, Rotole Roof Rakes, SongsforTeaching.com, TSM

Product Information Products/Services: E-commerce fulfillment/product Management Fred Ferber, President storage Dianne Heath, Business Manager Nhia Lee, Operations Manager

Fosdick Fulfillment Corp. 26 Barnes Industrial Park Road North Wallingford, CT 06492 800-759-5558 FosdickFulfillment.com Established: 1965 Product Information Products/Services: Electronic direct marketing industry fulfillment


SI Systems is a distributor of satellite and consumer electronic equipment for retailers and other businesses. Nationwide distribution coverage is designed to help DSI Systems deliver merchant orders quickly and efficiently. All orders received by 2 p.m. are shipped the same day, with many orders delivered the next day at ground rates. The company provides detailed shipping reports and can include special customer documents or shipping information as requested.

Entry Level/Typical Pricing: $19.95-$500 Representative Clients: Company declined to disclose customer names Management William Pappas, President/CEO George Fanolis, VP, New Business Development John Konstantino, SVP, Information Systems

Fulfillment Service serves small to medium-sized e-commerce companies, offering a web-based fulfillment application—Fulfillment Control Panel—that integrates with multiple shopping carts and provides a real-time view of orders, inventory and shipments. Fulfillment services include general fulfillment, pick and pack, shipping services, support and other services, such as returns, kitting/assembly, digital product photography, mail services and custom information technology projects.

F

erber Warehousing and Fulfillment Services, an e-commerce fulfillment company, offers a range of warehousing, distribution and fulfillment services. The company’s online order processing services include order submission via web, fax, e-mail, electronic data interchange, file transfer protocol or manual entry; order tracking from placement to delivery; cost-per-order pricing; fulfillment orders in by 2 p.m., out by 5 p.m.; and round-the-clock, online access to client’s data.

F

osdick Fulfillment provides logistics and fulfillment services to e-commerce clients in a variety of vertical markets and disciplines, such as retail distribution, direct response, promotion support, promotion incentives, catalog and point-of-sale/pointof-purchase. Retailers can use Fosdick’s shopping cart application or the provider can import orders from the retailer’s shopping cart. The company’s fulfillment and warehousing capacity exceeds 750,000 square feet.



FULFILLMENT SERVICES Amazon Services LLC, Fulfillment by Amazon 2201 Westlake Ave., Suite 500 Seattle, WA 98121 AmazonServices.com Established: 1995 Product Information Products/Services: With Fulfillment by Amazon (FBA) merchant’s can store products in Amazon’s fulfillment centers; FBA will directly pack, ship, and provide customer service for these products Entry Level/Typical Pricing: Typically three fees may be assessed to each product or transaction:

Per-fulfillment Order Fee, Pick & Pack Fee, Weight Handling Fee; inventory storage fees may also apply; other optional services are available that may result in fees Representative Clients: BabyBecause, CentralChef.com, SoftwareHouse, Star Bright Kids, Urban Boundaries Management Jeffrey P. Bezos, President/CEO Sebastian Gunningham, SVP, Seller Services Thomas Taylor, VP, FBA & Webstore

Representative Clients: Bed Bath & Beyond, Canon, Home Depot, Imus Ranch Foods, Major League Baseball, Target, Wal-Mart Stores

889 Waverly Ave. Holtsville, NY 11742 888-256-7790 FulfillmentPlusNY.com Established: 1983 Product Information Products/Services: Fulfillment/order management Entry Level/Typical Pricing: $1 average per order cost

Management Jeff Ehrlich, President Jakki Buonaiuto, Director, Marketing & Client Services

ulfillment Plus offers a range of fulfillment services from initiation to implementation. Its business-to-business services include receiving of goods, storage, order fulfillment, customized order entry and invoicing, sales and management reports, electronic data interchange, advanced shipping notice, UPC and UCC, routing guide compliance and assortments. Additional services include order processing, call center and client access. Clients include e-commerce companies and club programs.

F

FW Warehousing Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: J.C. Penney, Sears, Target, Wal-Mart Stores

Management Mark Cusumano, CEO/President Product Information John Cusumano Jr., Business Development Products/Services: Fulfillment warehousing, pick and pack fufillment, container handling, returns processing, product fulfillment, packaging, haz-mat storage, food grade warehousing

W Warehousing, formerly Fresh Warehousing & Fulfillment, is a logistics company, providing distribution fulfillment warehousing for web retailers and others. The company owns and operates more than two million square feet of warehouse space in the St. Louis and Indianapolis metropolitan areas, including climate-controlled warehouse space, as well as more than 200 truck dock doors and 20 rail sidings. Services include general warehousing, haz-mat storage and food grade warehousing.

G

Geami Ltd. 200 Innovation Ave., Suite 140 Morrisville, NC 27560 877-888-2030 Geami.com Established: 1994

Entry Level/Typical Pricing: Kraft iWrap Starter Kit: $72.95 for 3-13”x150’ rolls and 1-dispenser Representative Clients: Crate & Barrel, European Soaps, Luna Garcia Pottery, Replacements

Product Information Products/Services: GreenWrap, paper-based packaging

Management Marcelo Passos, VP, Sales & Business Development Robert Duffy, Director, IT & Innovation Lillian Harkenrider, CFO


ulfillment by Amazon allows clients to store their products in Amazon’s fulfillment centers, where the company packs, ships and provides customer service for those products. Clients pay for order handling, pick and pack, weight handling and inventory storage. First, customers send their products to Amazon’s fulfillment centers, where the company catalogs and stores the products in its ready-to-ship inventory. Amazon then picks, packs and ships the products.

F

Fulfillment Plus

4300 Church Road Centreville, IL 62207 618-271-5500 FreshWarehousing.com Established: 1978

F


eami’s GreenWrap paper-based, protective packaging materials provide sustainable packaging products as an alternative to oil-based plastic packing materials such as bubble packaging, foam wrap and air pillows. IWrap products use a portable countertop dispenser for small businesses and light volume users. EWrap products use an Auto Expander machine designed for retailers and e-commerce shippers. ProWrap products use an AutoExpander machine designed for shippers needing high throughput wrapping. www.internetretailer.com


G

Gift Wrap Solutions 3405 S. Industrial Drive Meridian, MS 39307 601-479-2162 GiftWrapSolutions.com Established: 2002 Product Information Products/Services: Semi-automatic gift wrapping machine

Entry Level/Typical Pricing: Pricing varies due to model and leasing, renting and purchasing terms Representative Clients: Green Bay Packers, Macy’s, Target, Toys-R-Us Management Michael E. Miller, VP, Sales & Operations

Global Response Fulfillment 3580 NW 56 St. Ft. Lauderdale, FL 33009 800-967-0030 GlobalResponseFulfillment.com Established: 1974 Product Information Products/Services: Fulfillment, returns, print and mail services

Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Visit Florida, Times Pieces USA Management Herman Shooster, Founder Agnes Shooster, VP, Business Development

Imagine Fulfillment Services 20100 S. Vermont Ave. Torrance, CA 90502 310-217-4610 ImagineFulfillment.com Established: 1998

Entry Level/Typical Pricing: $1/order Representative Clients: Beachbody, Twentieth Century Fox Management Andy Arvidson, Owner

Product Information Products/Services: Order fulfillment/distribution services, technology, CRM

Product Information Products/Services: Marketing programs, outsourced logistics services, technical support, financial services, product aggregation/distribution


G

lobal Response uses web-based technology to receive customer communications, deliver script changes to agents, and compile marketing data and performance reports in real time once the service call has been initiated. Retailers can send service call overflow or outsource their entire call center operations for such functions as order taking, sales, e-commerce support, lead generation and help desk. They also can use Global Response to manage customer satisfaction groups and set up hotlines.

I

magine Fulfillment Services offers fulfillment and customer service for a variety of industries, including e-commerce, catalog, eBay, direct response television, entertainment, retail and IFS Television production services. IFS can provide all assembly distribution, warehouse, call center, data entry/ management and inventory services. The company also provides credit card processing, continuity, consumer and retail distribution, returns processing, and inbound customer service work.

I

Ingram Micro 1600 E. St. Andrew Place Santa Ana, CA 92705 714-566-1000 IngramMicro.com Established: 1979

ift Wrap Solutions provides automated gift wrapping products for e-commerce companies and others. The company offers products for fulfillment/distribution centers, shopping center gift wrapping programs, entrepreneur-owned shopping mall programs, larger department stores, promotional products/corporate gifts and industrial/government packaging. The company also sells adhesive transfer tape and custom designs. The Retail Wrapper is available in single- and two-roll models.

Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Cisco, Hewlett-Packard, Intel, Microsoft Management Gregory M.E. Spierkel, CEO William D. Humes Sr., EVP/CFO Mario Leone, EVP/CIO

ngram Micro provides call center support, inventory management, delivery management, information technology and returns management. Distribution center services are available to build, pack and ship point-ofsale promotions and other merchandising services for resellers. Ingram provides a complete web fulfillment application including automated, high-volume order fulfillment; the ability to break bulk and pick, pack and ship small parcel volumes; and product assembling and packaging.




I

Innotrac Corp. Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Company declined to disclose customer names

6465 E. Johns Crossing Johns Creek, GA 30097 678-584-4000 Innotrac.com Established: 1984 Product Information Products/Services: E-commerce provider integrating digital technology, fulfillment and contact center solutions to support global brands

Management Scott Dorfman, President/CEO/Chairman Jon Eggleton, VP, Marketing Salil Kulkarni, SVP/CIO

K

Karol Media 375 Stewart Road Wilkes-Barre, PA 18706 800-526-4773 KarolMedia.com Established: 1976 Product Information Products/Services: Order fulfillment/distribution services:order processing, product inventory, packaging, assembly, printing, storage

Entry Level/Typical Pricing: Minimum fee $500/mo.; pick and pack rates start at $1.25 for first item, $.25-$.35 for each additional line item; standard storage $10/skid/mo. (4x4x4), $15/ Gaylord, $.85/square foot for pick shelf space Representative Clients: Company declined to disclose customer names Management Mark Kincheloes, Owner

Lynx Fulfillment LLC 243 Root St., Suite 400 Olean, NY 14895 866-344-8591 LynxFulfillment.com Established: NA Product Information Products/Services: LynxPro cloud-based order management system; warehousing/fulfillment services: inbound call center, order entry, e-mail customer service, supplier management functionality

Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Company declined to disclose customer names Management Patrick Randolph, Founder/Managing Partner Shawn Morris, Director, IT

Maple Logistics Solutions P.O. Box 15100 York, PA 17405 717-764-4596 MapleLogisticsSolutions.com Established: 1976 Product Information Products/Services: E-commerce, fulfillment, storage, returns, pick-and-pack, continuity programs, CD/DVD duplication


nnotrac provides order processing, fulfillment, reverse logistics and customer card services. Its software applications support real-time consumer product fulfillment and retail distribution services, returns management, Internet-based ordering applications and customer contact management services. Innotrac can support multichannel programs, including direct-to-consumer, retail, wholesale and trade. The company’s fulfillment products take advantage of its port of entry/ manufacturing locations.

Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Company declined to disclose customer names Management Bill Long, VP, Sales & Marketing


arol Media provides fulfillment services for e-merchants and others. Services include integration, receipts, First In First Out, product assembly and shipping, as well as a call center for post-customer service on returns, and general order inquiries. The company’s resources include management and technology, order processing and product inventory services. Information technology services include web-based access, order and inventory status, quick data sheets, a shopping cart, and standard and custom reports.

L

ynx Fulfillment provides fulfillment services for web retailers and others. Services include warehousing and fulfillment, including pick, pack and ship, e-commerce and electronic data interchange. Additional services include kitting, drop shipping, international shipping, photocopying, customs brokerage, DVD/CD replication, returns processing, mail forwarding, light assembly, freight shipping, data entry and customized programming. The company has a 34,000-square-foot fulfillment center.

M

aple Logistics Solutions provides supply chain management services for business-to-business, business-to-consumer and e-commerce clients in markets including retail, business, education and manufacturing. The company’s three distribution centers in Southeastern Pennsylvania encompass nearly 500,000 square feet of climate-controlled storage space. Maple Logistics’ close proximity to major trucking routes and population centers facilitates its order fulfillment services. www.internetretailer.com

FULFILLMENT SERVICES MaRRS Distribution LLC 17814 Edison Ave. Chesterfield, MO 63005 636-536-6800 MarrsDistribution.com Established: 2002 Product Information Products/Services: Order fulfillment/logistics management services/supply chain consulting

Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Company declined to disclose customer names Management Jim Thoele, Account Executive

National Fulfillment Services 105 Commerce Drive Aston, PA 19014 800-637-1306 NFSrv.com Established: 1967 Product Information Products/Services: Fulfillment and order management

Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Coffee for Less, The Good Music Co., PBS Distribution, Wine Insiders Management Gene Krueger, CEO Tom Krueger, VP, Marketing

National Packaging Corp. 14 Campus Drive South Kearny, NJ 07032 973-344-0100 NationalPack.com Established: 1978

Representative Clients: American Girl, Bloomingdales, Burlington Coat Factory, Cintas, Delias, DHL, Football Fanatics, Footlocker, Fulfillment Plus, Kohl’s, Macy’s, Mens Wearhouse, Staples, Uniform Advantage, UPS, Skynet Worldwide

Product Information Products/Services: Poly mailers/bubble mailers/ packing list envelopes Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing

Management Jay Schlesinger, President Ira Matyas, Sales & Marketing Manager:

Netrada North America 5389 E. Provident Drive Cincinnati, OH 45246 866-345-5835 Netrada.com Established: 2001 Product Information Products/Services: Global e-commerce business services: web development, online marketing, digital photography, customer care/fulfillment


Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Avon Products, Bluefly, Brooks Brothers, Espirit, Hugo Boss, Puma AG Rudolf Dassler Sport, Rockport, Shoe Carnival, Tommy Hilfiger Management Dave Cook, CEO Dave Eckley, President Russ Carter, Director, IT

M

aRRS Distribution and Logistics provides order fulfillment and logistics management services, supply chain consulting, and specialized product and brand-focused software to web retailers and others nationwide. In addition to order fulfillment and freight programs, MaRRS offers copack and assembly, including packaging, box and shrink wrapping, and processing and shipping of samples. It also offers supply chain review, operational and risk reviews, and network optimization modeling.

N

ational Fulfillment Services provides call center, order processing, warehouse and distribution, customer service and financial and market reporting services for business-to-consumer and businessto-business direct response programs. The company offers advanced back order logic, order status services and confirmation systems that allow consumers to trace and track orders online, same-day shipping services, and 24/7 call center and customer service support.

N

ational Packaging offers a variety of packaging materials to web retailers and others. Products include paper protective packaging, corrugated boxes, envelopes and mailers, food service items, janitorial supplies, laundry film, packaging machinery, packing list envelopes, poly bags and pallet covers, protective packaging, shrink film, strapping and tools, stretch film, tape, twine, warehouse equipment, furniture covers and mattress bags, as well as safety supplies.

N

etrada develops and implements international e-commerce and fulfillment applications for major brands with a focus on fashion, beauty and lifestyle. The company has extensive experience in fashion e-commerce and is an exclusive partner with leading brands. Its services include online shop operation, visual product display, online marketing, customer support, warehousing and logistics, shopping, and billing and accounting. Parent Netrada Management GmbH is a fully owned subsidiary of D+S GmbH.




N

Newgistics Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Abercrombie & Fitch, Victoria’s Secret Direct, Digital River

2700 Via Fortuna, Suite 300 Austin, TX 78746 512-225-6000 Newgistics.com Established: 1999 Product Information Products/Services: Freight/delivery/return services

Management Bill Razzouk, President/CEO David Marinkovich, VP, Marketing & Field Sales Joe Phillips, CTO/VP, Engineering

NVC Logistics Group One Pond Road Rockleigh, NJ 07647 800-526-0207 NVCLogistics.com Established: 1977 Product Information Products/Services: Transportation/ warehousing; web-based tracking/management tools; customized software/system interfaces

Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Company declined to disclose customer names Management Donald Powers, CEO Paul Henrici, President Robert Feeney, Director, Marketing Staff

Order Management Systems 3000 W. Commerce Dallas, TX 75212 888-667-0808 OrderManagementSystems.com Established: 1998

Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Bink Link, NW Scrubs, TagSafari.com, Tempur-Pedic, Village Square Home Interiors

Product Information Products/Services: Order fulfillment, freight logistics, e-commerce storefront, customer management services

Management Barry Shepherd, CEO

Packsize International LLC 6440 S. Wasatch Blvd. Salt Lake City, UT 84121 801-944-4814 Packsize.com Established: 2002 Product Information Products/Services: On-demand packaging


Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Company declined to disclose customer names Management Hanko Kiessner, CEO Brandon Brooks, VP, Marketing Niklas Pettersson, CTO


ewgistics is a returns management services and technology provider to web retailers and others. The company’s Transit Triggers shipment notification service technology helps companies increase repeat business through every parcel delivery and return. The technology helps simplify the shipping process and reduces clients’ sorting requirements. The Newgistics SmartCenter facilities network transports customers’ parcels past USPS sorting facilities as close as possible to customers.

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VC Logistics Group is a freight management company operating nationwide under the name NVC Direct and partnering with more than 300 delivery services companies. The company also offers delivery services through NVC Express, its own truck fleet in the New York metropolitan area. NVC’s online transportation management tool, myNVC.com, allows retailers to view the delivery/exchange process; enter orders and review documentation; and view status and location of orders.

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rder Management Systems, or OMS, provides warehouse management applications for clients that want to outsource their order fulfillment and in-house distribution center processing. The company’s proprietary software helps clients that prefer to keep their own distribution centers in-house. OMS handles day-to-day operations, including 24/7 online inventory control, online access to real-time shipping statuses, and picking, packing, storing and shipping of clients’ products worldwide.

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acksize International provides lean packaging applications for businesses with complex corrugated packaging needs. The company’s Right-sized Packaging on Demand technology eliminates the need for large inventories of pre-ordered cardboard boxes, reducing the footprint of the packaging supply chain and trimming work content required for boxing and shipping. The just-in-time system drives inventory management results by responding to varying product size and shipping challenges. www.internetretailer.com


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PFSweb 500 N. Central Expressway, Suite 500 Plano, TX 75074 972-881-2900 PFSweb.com Established: 1991

Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Home Depot, kate spade new york, LEGO, Procter & Gamble, Roots Canada

Product Information Products/Services: End2End e-commerce software: merchandising functionality, interactive marketing tools, digital business analytics, customized fulfillment/customer service tools; custom services/technology

Management Mark Layton, Chairman/CEO Mike Willoughby, Senior Partner/President, PFSweb Services Division Mark Fuentes, VP, IT

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Pitney Bowes 1 Elmcroft Road Stamford, CT 06926 203-356-5000 PB.com/ecommerce Established: 1920 Product Information Products/Services: Pitney Bowes ClearPath Services Suite

Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Company declined to disclose customer names Management Craig Reed, VP, E-Commerce Solutions Megan Higgins, Director, Marketing & Partner Development, E-Commerce Solutions


Management Glenn M. Fischer, CEO Product Information Products/Services: Protective packaging products: Kevin Baudhuin, President, polyethylene/polypropylene foams, air bubble films, Protective Packaging Solutions, North America protective mailers, paper cushioning materials/ packaging systems

Promotion Fulfillment Center 311 21st St. Camanche, IA 52730 563-259-0105 PFCFulfills.com Established: 1974 Product Information Products/Services: Rebate fulfillment, coupon processing, mobile marketing, sweepstakes, games/contests, premium fulfillment, sampling, e-commerce, inbound customer service support, POS distribution, data entry services/direct mail


itney Bowes’ ClearPath Services Suite is a set of web services designed to expand retailers’ sales by opening up international doors. Retailers can gain access to web tools that facilitate global expansion by taking the complexities of global shipping away from the retailer. Its services include shipping technology, international fulfillment, customer data quality and parcel insurance. The technology is compatible with platforms from Demandware, Magento, ShopVisible and NetSuite.

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Pregis Corp. 1650 Lake Cook Road, Suite 400 Deerfield, IL 60015 847-597-2200 Pregis.com Established: 2005

FSweb is an international business process outsourcing provider of web commerce software. The company’s services include global logistics, warehousing and order fulfillment, order management, interactive marketing services, financial services and e-commerce technology. PFSweb’s End2End e-commerce technology platform helps web retailing clients integrate existing systems and gives their merchandising and marketing teams control over customers’ online shopping experience.

Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Company declined to disclose customer names Management Laurie Kolbeins, CEO

regis is a provider of protective, flexible and food service packaging and hospital supply products to web retailers and others, operating 47 facilities in 18 countries. Protective packaging products include IntelliPack foam-in-place systems, Absolute flooring foam underlayment, GeoSpeed paper packaging systems, Astro-Cell bubble packaging material and Astro-Foam sheet foam. Pregis’s sustainable packaging products utilize renewable resources and recycled content.

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romotion Fulfillment Center provides services for web retailers and others. Services include marketing program fulfillment services for Internet and e-commerce, call center, logistics management, payment processing, point-of-sale warehousing and distribution, product recall services and sample distribution. The company, which has 200,000 square feet of warehouse space to handle large- to small-scale fulfillment programs, helps clients forecast product inventory.




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Ranch Fulfillment 5701 Ranch Drive Little Rock, AR 72223 501-868-8940 RanchFulfillment.com Established: NA Product Information Products/Services: Publishing fulfillment center

Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Barnes & Noble, Hobby Lobby, Lowes, Michaels, Target, Wal-Mart Management Richard Barton, President James Dittrich, VP Laura Baldi, Treasurer

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Royalmailers.com 1460 Park Ave. Emeryville, CA 94608 888-348-9199 Royalmailers.com Established: 1992 Product Information Products/Services: Packaging supplies: Kraft-Air Bubble Mailers, Poly Ultra-Lite Bubble Mailers, Re-Bubble, DuraPremium Labels, Tuffshield Poly Mailers, Eco-Tape

Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Company declined to disclose customer names Management Rebecca Timlin, Marketing Manager

Product Information Products/Services: Order fulfillment services

Entry Level/Typical Pricing: Minimum entry $3,000/mo. Representative Clients: Cisco, LSI Logic, Micron, NeatoRobotics, Vivotech Management James Chapman, President Doris Kanemura, Business Development Manager Patrik Ahlin, Information Services Manager

Product Information Products/Services: Food packaging, protective packaging, medical products, shrink packaging, specialty materials


ush Order provides order fulfillment and processing services to web retailers and others. Services include order capture, order processing, payment processing, call center, customer service, accounting and collections, fulfillment, pick and pack, shipping, warehousing and distribution, inventory management, reverse logistics, e-commerce applications, and data management and reporting. The company’s technology platform provides real-time data on each order enterprise-wide.

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Sealed Air Corp. 200 Riverfront Blvd. Elmwood Park, NJ 07407 201-791-7600 SealedAir.com Established: 1960

oyalmailers.com is a packaging supply manufacturer for web retailers and others. Products include bubble mailers and poly bubble mailers; box mailers; rigid mailers; Kraft envelopes; poly mailers; postal scales; shipping labels; poly bags; bubble bags; packaging tape; and bubble rolls. Royalmailers.com follows sustainable practices, using 25% recycled resin,100% recycled core and recycled box, as well as 25% recycled bubbles and bubble lining, and 25% recycled polyethylene.

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Rush Order 6600 Silacci Way Gilroy, CA 95020 408-848-3525 RushOrder.com Established: 1989

anch Fulfillment, a unit of Leisure Arts, provides fulfillment services to web retailers and others. Services include stickering; shrink wrapping; small assembly; pre-press services, including design, layout, photography and printing arrangements; freight discounts with preferred carriers; and point-of-purchase promotional displays, including wire fixtures. Once processed, returns are returned to inventory or recycled. Ranch Fulfillment can sort, evaluate and process more than 1,000 units per hour.

Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Company declined to disclose customer names Management William V. Hickey, CEO


ealed Air manufactures protective packaging and performance-based materials, including food packaging, protective packaging, medical product packaging, shrink packaging and specialty materials packaging. The company’s protective packaging system safeguards against damage and breakage, while reducing the amount of energy needed to ship and transport products. Sealed Air’s shrink packaging business consumer product applications range from toys to cookies and crackers. www.internetretailer.com

FULFILLMENT SERVICES Ship-Right Solutions LLC 165 Pleasant Ave. South Portland, ME 04106 866-234-7447 ShipRightSolutions.com Established: 2000

Representative Clients: AloeCure, Digestive Wellness Center, Iceland Health, OxycisePlus!, Smoke Away, Puristat, Vital Basics

Management Drew Graham, President/Founder Craig Lennon, Director, Product Information Client Relations & Business Development Products/Services: Order fulfillment/third-party logistics/customer service; CampaignMAX software Todd Flaherty, Principal Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing

Skybridge Direct Response Fulfillment & Customer Service 7600 69th Ave. Greenfield, MN 55373 763-477-7845 Skybridgemg.com Established: 1953

Entry Level/Typical Pricing: Customer Service: $.68-$.80/minute; Fulfillment: $.75-$3.00/order; service fees vary based on requirements Representative Clients: Company declined to disclose customer names

Management Product Information Products/Services: Inbound customer service/sales Joe Thomas, President/CEO Mark Lamberty, VP, Business Development agents, product fulfillment/shipping Debi Steinkraus, EVP, Operations, Customer Service

10300 Sanden Drive, Suite 100 Dallas, TX 75238 214-258-0101 SpeedFC.com Established: 2000

Representative Clients: Bra Smyth, Cache, CLAD, Cooper Complete, Dress Barn (Justice), Freshpair, Gifting Grace, Gordman’s, J.C. Penney, Kikkerland, The Limited, The Foundry, Big and Tall, MetroPCS, Shopko, SpencerOnline.com, Spirit Halloween, Ulta

Product Information Products/Services: E-commerce services/technology: e-commerce platform, order management, fulfillment, call center, interactive marketing Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing

Management Jeff Zisk, Founder/Chairman/CEO/President Mike Graziano, VP, Sales Debra Moody, VP, CIO TOP 500

Sprocket Express LLC

Product Information Products/Services: Fulfillment services Entry Level/Typical Pricing: $100


hip-Right Solutions provides order fulfillment and logistics services to web retailers and others. Services include order processing, payment processing and data management, discounted freight rates, continuity and auto-ship programs, electronic data interchange, returns processing and refurbishment, warehousing and inventory management, product assembly and kitting, customized packaging, literature fulfillment, lettershop, overflow and seasonal projects, and enterprise reporting.

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kybridge Direct Response Fulfillment & Customer Service provides fulfillment services and customer service to web retailers and others. The company helps clients create a marketing strategy, including e-store hosting and development, shipping and logistics, real-time reporting, and customer service. Skybridge can help companies manage complex program execution and inventory and supply chain, providing program efficiencies, especially in fulfillment and order management.

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SpeedFC

23 W. Bacon St., Suite 5 Plainville, MA 02762 508-695-3780 SprocketExpress.com Established: 2004

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Representative Clients: Impossible Project, Menicon America, New York Road Runners Club, Ray & Terry’s Health Products, Twocats Productions Management Dan Cence, Founder/CEO Robert Murray, COO Steven Kaluzny, CTO

peedFC provides direct-to-consumer and business-to-business customized, integrated and outsourced transaction management services for web retailers and others. Services include fulfillment, customer service, web development, web hosting and interactive online marketing. Other offerings include transactional, proactive and reactive e-mail marketing; search engine marketing and site optimization; affiliate and partner site management; web statistics and experience reporting; and Web 2.0 marketing.

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procket Express provides order fulfillment, warehousing and support services for web, catalog and multichannel merchants. Orders can be submitted electronically through interfaces with the client’s web storefront or call center. Sprocket Express’s systems support extensible markup language, comma-separated values or tab-delimited files. Orders can be entered individually or in batch by the client through Sprocket Express’s customer portal, or sent to Sprocket Express via mail, e-mail or fax.




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Stamps.com Representative Clients: Company declined to disclose customer names

12959 Coral Tree Place Los Angeles, CA 90066 310-482-5800 Stamps.com/shipping/ecommerce Established: 1996

Management Ken McBride, President/CEO James Bortnak, CMO/SVP, Corporate & Business Development Michael Biswas, VP, Development

Product Information Products/Services: Stamps.com Pro Entry Level/Typical Pricing: $15.99/mo.

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StarchTech Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Crutchfield, Drs. Foster & Smith

720 Florida Ave. Minneapolis, MN 55426 763-545-5400 StarchTech.com Established: 1996

Management Edward Boehmer, CEO Dean Bartels, GM

Product Information Products/Services: EcoSystem packaging

START International Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Company declined to disclose customer names

4270 Airborn Drive Addison, TX 75001 800-259-1986 StartInternational.com Established: 1981 Product Information Products/Services: Tape/label dispensers, nonadhesive material cutters, optical inspection tools, speciality items

Management Dan Sternberg, President

Strategic Fulfillment Group 111 Corporate Drive Big Sandy, TX 75755 888-685-2233 StrategicFulfillment.com Established: 1997

Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Robert Kennedy Publishing, Texas Trophy Hunters Assoc.

Management Tony Pytlak, President/COO Product Information Products/Services: Subscription, product/continuity Nancy White, Director, Sales David Wilson,Director, Technology marketing program fulfillment/Internet/marketing services


tamps.com is a provider of online postage for shipping software applications, serving web retailers and others. The company’s USPS shipping services include all mail classes, international shipping, package insurance and free USPS supplies, as well as shipping reports and package tracking. E-commerce applications allow customers to retrieve order data directly from eBay and Amazon, among others; provide shopping cart support, including Magento and Zen Cart; and multi-carrier shipping tools.


tarchTech, the developer of The Mighty I packing peanut—a biodegradable packaging material and a resin, that sublicenses other manufactures to expand starch packing material for resale or internal use. The company’s EcoSystem Packaging product allows manufacturers, distributors and wholesalers to make starch-based, environmentally friendly packing peanuts in their own facilities. Customers can transform starch pellets into ready-made, on-demand packing peanuts.

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TART International is a provider of taping and labeling machine applications for web retailers and others. Products include tape and label dispensers, nonadhesive material cutters, optical inspection tools and specialty items. The company’s tape dispensers provide taping products for pressure-sensitive and water-activated (gummed or carton sealing) tapes. Its electric and electronic definite-length tape dispensers dispense tape to consistent lengths and provide straight cuts.

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trategic Fulfillment Group provides fulfillment services to web retailers and others. The company’s web services provide its clients with real-time access to customer information. Services include gatekeeping, subscription order pages, customer care pages, real-time inventory links, real-time bad debt checking, e-mail renewals and promotions, product and subscription order insertion, credit card processing and opt-in status check, as well as customized web marketing services. www.internetretailer.com


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SureSource LLC 20 Constitution Blvd. South Shelton, CT 06484 203-922-7500 SureSource.com Established: 1989 Product Information Products/Services: Official online stores for manufacturers and licensed properties Entry Level/Typical Pricing: Buy and sell retail model without any fees

Representative Clients: DeLonghi, Anheuser-Busch InBev, Fujifilm, Crayola, The Black & Decker Corp, Coca-Cola, Decleor, Wahl Clipper Corp, Bushnell, Casio Worldwide, Igloo, Conair, Serta, PowerBar, Caterpillar, Yamaha, Clean and Clear, Meguiar’s, Water Pik Inc, Hershey’s Management Todd Holson, President/CEO Cathy Nelson, VP, Retail Operations Bob Perkins, VP, Business Development

Swan Packaging Fulfillment 415 Hamburg Turnpike Wayne, NJ 07470 973-790-8417 SwanPackaging.com Established: 1986 Product Information Products/Services: Pick & pack order fulfillment services/warehousing

Entry Level/Typical Pricing: Sample price ranges: $1.50-$5.00/order fulfilled, $0.15-$0.75/unit picked, $8-$15/pallet/mo., $1.00-$3.50/return Representative Clients: Always for Me, In the Swim, Marshall Cavendish, Peanut Butter & Co., Peoples Education, Sheets Energy Strips, SheSpeaks, Susan G. Komen for the Cure Management Tim S. Werkley, President

Entry Level/Typical Pricing: 1-100 packages $14.99/mo., 101-1,000 packages $29.99/mo., 1,000+ $49.99/mo. Representative Clients: Company declined to disclose customer names

Management Product Information Products/Services: Teapplix Action Ship, web-based Xudong Yan, Founder/CEO software; Teapplix ActionConnect for Quickbooks

Tension Packaging & Automation 819 E. 19th St. Kansas City, MO 64108 816-283-1475 TensionAutomation.com Established: 1886 Product Information Products/Services: Automation and packaging systems for direct-to-consumer/pharmaceutical order fulfillment Entry Level/Typical Pricing: $20,000-$150,000


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wan Packaging Fulfillment is a product packaging and order fulfillment company for web retailers and others. Packaging services include kit assembly and hand packaging, automated packaging equipment, point-of-purchase display assembly and pack-out, and shrink wrapping. Fulfillment services include pick and pack order fulfillment and volume like-item fulfillment. Business-to-commerce and business-tobusiness client services include clientpersonalized packing lists.

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Teapplix 4151 Middlefield Road, Suite 109 Palo Alto, CA 94303 650-516-6058 Teapplix.com Established: 2007

ureSource operates direct-to-consumer businesses for brands, including more than 200 storefronts. The company offers web retailers core fulfillment and logistics services, in addition to a multi-lingual contact center. The SureSource Express Webstore program includes an e-commerce platform and technology, design and development, merchandising, inventory forecasting, customer service, fulfillment, and marketing. A standard program is available for smaller web retailers.

Representative Clients: American Eagle, Calendars.com, Kingston, Music Today, Pioneer Distributors, Sports Endeavors, Tabak’s Health, Title Nine Management Bill Berkley, President/CEO Herman Kuhlendahl, National Accounts Manager, Direct to Consumer Ken Myers, Director, Packaging & Automation

eapplix offers shipping and accounting automation services to web retailers and others. The Teapplix ActionShip and ActionConnect applications allow clients to integrate all their orders into one web page and bulk-print shipping labels, confirm shipping status, and export to QuickBooks. The application is offered as a Software-as-aService and provides remote access, multisite and drop ship options. It remembers weight and dimensions and can batch domestic and international orders.

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ension Packaging & Automation builds automated packaging systems and equipment for central fill, mail order, specialty pharmacies and pre-pack, direct-to-the-consumer distribution centers. Order fulfillment software automates the hand pack process, reducing order processing time; reduces labor cost per package; increases order capacity within the same square footage; offers secure packaging options, including Ten-Tuff cohesive packages; and offers customizable packaging branding options.



FULFILLMENT SERVICES United Fulfillment Solutions Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Boeing, Nautilus, Procter & Gamble, Rawlings Sporting Goods, Schwinn/GT

423 Bussen Underground Road St. Louis, MO 63129 314-894-3200 UnitedFSI.com Established: 2000

Management Product Information Products/Services: Fulfillment/distribution, pick and Michael Greenblatt, Co-Founder pack/product fulfillment, assembly/kitting, inventory Bob Lawrence, Co-Founder management, returns/refurbishes, international/call center services

nited Fulfillment Solutions provides services for web retailers and others. Services include fulfillment and distribution; pick-and-pack; product fulfillment; assembly and kitting; inventory management; returns and refurbishes; and international services. The company’s call center provides customized reports tailored to a retailer’s specific information needs, including a call summary report, traffic report, operator statistics report and account traffic report.

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Ware-Pak Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Company declined to disclose customer names

2427 Bond St. University Park, IL 60484 708-534-2600 Ware-Pak.com Established: 1963

Management Keith Shay, President/CEO Nancy Hock, Business Development Manager

Product Information Products/Services: Warehousing/distribution/ fulfillment services for publishers/associations

Warwick Fulfillment Solutions 4400 E. New Market Road E. New Market, MD 21643 410-943-0696 WarwickFulfillment.com Established: 2008

Entry Level/Typical Pricing: Integration cost contingent on requirements Representative Clients: Edo Popken Fashion, Fratelli Carli, giggle.com, Physicians Formula Cosmetics

Product Information Products/Services: Fulfillment/customer care/ecommerce products

Management Mike Wilt, President Tom Hartman, SVP Sue Gansor, Director, IT

are-Pak is a provider of warehousing, distribution and fulfillment services for web retailers and others. The company’s warehousing and order fulfillment services can provide everything from Internet order and mail order book, CD and DVD fulfillment to online inventory monitoring and all associated distribution services. WarePak’s virtual warehouse technology allows clients to view inventory, search orders, run receiving reports, view outstanding orders and search returns.

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arwick Fulfillment Solutions provides fulfillment services to web retailers and others. The company’s 100,000-square-foot distribution facility has 26-foot ceilings, alarms, sprinklers and 12 dock doors. Warwick’s facilities are strategically located within a transportation hub of the Northeast and Southeast regions and within 45 miles of two major UPS hubs and two major FedEx hubs. Capabilities include call center, inventory management, kitting and assembly, and pick and pack.

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Webgistix Representative Clients: Arc Dream Publishing, Fragrances of Ireland, Global Herbal Supplies, Guilford Mills, Knucklebonz, Perry Marshall, Ramard, Razor USA, Sleepypod

127 E. Warm Springs Road Las Vegas, NV 89119 866-983-7447 Webgistix.com Established: 2001 Product Information Products/Services: Order fulfillment services; SmartFill order management system Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing


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Management Joseph DiSorbo, CEO Becky Wood, CMO/GM, West Coast Fulfillment Center Shiva Raju, Director, IT & Development


ebgistix is an e-commerce order fulfillment services provider, receiving, storing, packaging and shipping orders to customers who shop online. The company’s SmartFill is cloud-based software that provides clients with online, real-time access to inventory and order information from any Internet-enabled device. Webgistix has partnered with the major shopping cart applications such as Amazon.com, eBay, Google Checkout, Magento, Miva Merchant, Shopify, Volusion, Yahoo and ZenCart. www.internetretailer.com

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Buystream 12453 S. 265 West, Suite F Draper, UT 84020 801-792-8697 BuyStream.tv Established: 2007 Product Information Products/Services: Buystream video content platform

Entry Level/Typical Pricing: $29/mo. Representative Clients: Airgun Depot, CR England, Funding Universe, ILP.org, Neutron Interactive, Ultimate Body Press, Web.com Management Todd Holmberg, CEO Scott Thomas, CMO Craig Read-Smith, CTO

Connect 7 Productions 111 South St. Oyster Bay, NY 11771 516-802-2992 Connect7Productions.com Established: 2007 Product Information Products/Services: Creative/production/postproduction for broadcast/corporate/web site content

Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: 1-800-Flowers.com, LitterMaid, Martha Stewart, Mercedes Benz Management Bob Nastasi, VP/Senior Executive Producer

Product Information Products/Services: dvStream, dvBanner Entry Level/Typical Pricing: Setup fee $2,000$5,000; CPM rates start from $1 CPM

Representative Clients: Pricing and fees vary; company would not disclose specific pricing Management Dr. Avraham Kadar, CEO Jamie Goin, VP, Business Development Sara Azuelos, VP Product

Innovate Media Group 3199 A-3 Airport Loop Drive Costa Mesa, CA 92626 714-352-7223 InnovateMedia.com Established: 2004 Product Information Products/Services: Online video production/ delivery/reporting Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing


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onnect 7 Productions produces commercials, corporate videos and original programming. The company’s services for web retailers include writing copy and providing creative, filming, editing and other post-production work. Connect 7 has the capability to produce 3D and 2D graphic effects for broadcast, web sites and corporate productions. It edits on both the Avid and Final Cut editing systems, with all editorial taking place on standard-definition and high-definition platforms.

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Dynamic Video 71 W. 23rd St., 17th Floor New York, NY 10010 DynamicVideo.com Established: 2009

uystream.tv, formerly QGIA Interactive Video, is an interactive video platform for web retailers and others. Products and services include e-commerce integration, video search engine optimization benefits and companion images. These products and services allow clients to embed calls to action, perform integrated analytics, use a video player that builds their brand, use Amazon’s Cloudfront and S3 network for professional video streaming, and use a clickto-play or auto play screen.

Representative Clients: Bank of America, Canon, eHarmony, Epipen, FreeCreditReport.com, LegalZoom.com, NutriSystem, Rhapsody, Tickets.com Management John Cecil, Co-Founder/President Jud Hogan, VP, Sales Peter Pillsbury, VP, Technology/Creative Director

ynamic Video creates dynamic creative marketing and rich media advertising products for online retailers. Core offerings include dvAd, the agency’s flagship product, which includes dynamic banners that link to feeds, business intelligence and targeting data; dvCatalogue, allowing retailers to create a video for each product in their catalog; and dvOnSite, which delivers rich media e-mail campaigns, directing recipients to dynamically changing landing pages featuring personalized video content.

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nnovate Media is an online video production company that produces and delivers video over the web, creating custom video programs for web retailers and marketers. Innovate produces web video content and provides technology for online video serving. The company’s Oculu delivery and reporting system, launched in 2006, allows delivery of videos along with analytics and tracking metrics to help web retailing clients measure the effectiveness of their video campaigns.



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Invodo 211 E. Seventh St., Suite 1020 Austin, TX 78701 800-280-4122 Invodo.com Established: 2007

Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Golfsmith, Handy Living Furniture, Magellan’s, Moosejaw, Swimwear Boutique, Stacks & Stacks, Verizon

Product Information Products/Services: InPlayer e-commerce video; Smart Merchandising Call-to-Action icon/image overlay/’play’ button; conversion tracking

Management Craig Wax, CEO Russ Somers, Director, Marketing James D. Keeler, VP, Engineering & Operations

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iSpeakVideo Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: 1-800-PetMeds, All My Sons, Body Bilt, Dream Turf, Insurance.com, International Parking Systems, Overstock.com, TaxAct, Quill, Uniden America

400 15th Ave. East Seattle, WA 98112 855-547-7325 iSpeakVideo.com Established: 2004 Product Information Products/Services: iVideo spokesperson/ presentations

Management Lyle Holmes, President

SpeakVideo is a provider of online spokespeople technology. The company offers several borderless video products in the form of video presentations, online virtual spokesperson, video banner ads, ivideo headers and video PowerPoint presentations. Clients can use an online virtual spokesperson to introduce their home page, spice up their frequently asked questions, guide traffic, drive call-to-action on lead forms, and create landing pages and tutorials.

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Magnify.net 135 W. 29th St., Suite 702 New York, NY 10001 212-787-5273 Magnify.net Established: 2006

Entry Level/Typical Pricing: Online video/curation platform pricing begins at $500/mo. based on video views Representative Clients: NY Magazine, Mediaite, Parenting.com, Patagonia

Product Information Products/Services: Magnify video platform

Management Steve Rosenbaum, CEO Kimberly Peterson, CTO Sue Spiner, Chief Revenue Officer

Onstream Media Corp. Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Bank of America, BMW, Cisco Systems, Coca-Cola, Dell, Disney, eBay, General Electric, Lowe’s, Nokia, Revlon, Staples, Sony, Subway, Warner Bros.

1291 S.W. 29th Ave. Pompano Beach, FL 33069 866-857-1960 OnstreamMedia.com Established: 1993 Product Information Products/Services: Webcasting, web conferencing, content publishing, digital asset management


nvodo offers a comprehensive e-commerce video platform that creates product videos and allows web retailers and others to influence consumers at the point-ofpurchase. The company works with leading manufacturers and retailers to syndicate thousands of manufacturer-supplied product videos directly to e-commerce web sites. The product videos typically have brand representatives speaking about the features and benefits of new products hitting the market.

Management Randy Selman, President/CEO


agnify.net creates and operates user-generated video channels for web publishers, media companies and video bloggers. The magnify.net video publishing platform helps web retailers integrate user-generated video into their web site or create a video channel from scratch. Magnify.net helps web retailers run campaigns using their ad server or ad network, create sponsored video sections and place “pre-roll” advertisements in front of web-discovered video.

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nstream Media is an online service provider of live and on-demand Internet video. Internet broadcasting products and services include a digital media services platform, EDnet, pay-per-view, MarketPlace365, webcasting, web conferencing and webinars. Its iEncode product allows clients to produce their own video webcasts. This self-service version of Onstream’s Visual Webcaster provides an unlimited number of attendees and can be conducted in any language and in Windows or Mac. www.internetretailer.com

ONLINE VIDEO

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Pando Networks 520 Broadway, 10th Floor New York, NY 10012 PandoNetworks.com Established: 2006 Product Information Products/Services: Pando Content Delivery Cloud/ Pando Media Booster

Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: NBC Management Robert Levitan, CEO Avi Cohen, COO

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Paridym Pictures 82 Pioneer Way, Suite 110 Mountain View, CA 94041 650-450-4394 Paridym.com Established: 2007 Product Information Products/Services: TV/web/e-commerce videos; Google TV Adwords ad creation specialist

Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Amazon, American Bridal, Cisco, eBay, Motorola, Tiny Prints, Toyota Management Paul Mather, Founder/Executive Producer

Product Information Products/Services: SellPoint Active Product Tours Entry Level/Typical Pricing: Active Product Tours content sponsored by manufacturer

Representative Clients: Brother Industries, Canon, Casio, FujiFilm Holdings, LeapFrog Enterprises, Nikon, Panasonic, Procter & Gamble Management Rick Martin, President/CEO Robert Reed, Marketing Manager Sudhir Kulkarni, CTO/VP, Engineering

Product Information Products/Services: Treepodia Smart Video Platform


ellPoint is an online retail digital video network that provides online video product tours for web retailers and others. Its Active Product Tours combine dynamic video with printable user guides, brochures and other product information, giving shoppers an interactive look at the product they are researching. SellPoint’s graphical dashboard gives retailers a detailed analysis of shopper behavior that is updated daily, giving retailers insights into how consumers interact with their products.

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Treepodia 4712 Lewisburg Ct. Northwest Albuquerque, NM 87120 505-814-5651 Treepodia.com Established: 2007

aridym Pictures, a video production company, acquired SilverDock in 2010. SilverDock is a digital video agency focused exclusively on video for e-commerce. Services include video production, consulting and video deployment. The combined companies can produce low-cost videos for merchandising and broadcast quality commercials for marketing and advertising. SilverDock also can help clients design, deploy, monitor and optimize their online video advertising campaigns.

S

SellPoint 3000 Executive Pkwy., Suite 510 San Ramon, CA 94583 925-807-5400 SellPoint.net Established: 2000

ando Networks, a rich media company, provides managed peer-to-peer content delivery services to web retailers. Consumers can use Pando, a customizable desktop application, to download, stream and share web retailers’ Pando-enabled large media files via e-mail, instant messaging and the web. The accompanying Pando Publisher media console gives web retailers control and visibility into their consumer-driven viral distribution, content consumption and demographic data.

Entry Level/Typical Pricing: $300-$5,000 Representative Clients: Build.com, Ice.com, Online Golf, Procter & Gamble, Wireless Emporium Management Tal Rubenczyk, CEO Melody King, VP, Marketing & Sales, USA Ran Tessler, VP, Research & Development

reepodia provides video applications for online retailers. Retailers can use Treepodia’s automatic video production technology to illustrate their entire catalog in a matter of hours. The Treepodia smart video platform includes monitored video hosting, high-quality streaming and a multienvironment player. Another key feature is the internal A/B testing tool that compares different video versions for the same product, and automatically promotes the highest performing version.



ORDER MANAGEMENT 3DCart Shopping Carts Complete eCommerce Ecosystem

Representative Clients: Blue Diamond Almonds, Bubba Gump Shrimp, Candy.com, New York Times Store, Trade Plumbing U.K., WaterFilters.net

7515 Oakland Park Blvd. Tamarac, FL 33319 800-828-6650 3DCart.com Established: 1997 Product Information Products/Services: 3dCart Shopping Cart; store design and marketing services Entry Level/Typical Pricing: $19.99/mo., predesigned eCommerce templates range from free to $499, custom design services start at $1999

Management Gonzalo Gil, CEO Joseph Palko, CMO Jimmy Rodriguez, CTO

DCart Shopping Carts offers e-commerce storefront software for new or existing web sites. The company provides free 24-hour technical support, configurable shopping carts, web-based administration and design optimized for search engines. For installation, 3DCart provides free domain transfer and registration, FTP access for advanced users, and online support, forums and tutorials. The company has an integrated application with TrueShip’s ReadyShipper, an order routing system for fulfillment.

B

Beanbasket.com Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Century Novelty, Nature Mill, Trufitt and Hill, Uwant Savings,

120 N. Commercial St. Neenah, WI 54956 877-324-2326 Beanbasket.com Established: 1999 Product Information Products/Services: Beanbasket Enterprise Edition, Business Builder and Portal Edition eCommerce Shopping Cart, web order management services

Management John Ambrose, Co-Founder Michael Harper, Co-Founder

eanbasket.com, a Software-as-a-Service e-commerce platform, offers multichannel order processing from OrderMotion. Retailers can automatically load products into Beanbasket from OrderMotion and perform real-time inventory checks during checkout. Beanbasket’s integration with OrderMotion supports recurring/continuity orders; gift certificate management; keycodes and custom item attributes; and real-time transmission of completed sales to OrderMotion.

C

CDS Global Representative Clients: Custom Solutions by SmartMoney, PC World & Macworld; Hearst Corporation, Highlights for Children, Reader’s Digest

1901 Bell Ave. Des Moines, IA 50315 866-897-7987 CDS-Global.com Established: 1972 Product Information Products/Services: Hosted order management programs Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing

Management Malcolm Netburn, Chairman/CEO Eileen White, VP, Marketing & Global Communications Frank Livaudais, CTO

DS Global is a comprehensive, integrated e-commerce provider that offers a one-stop shop application including order management, product fulfillment and customer care. Advanced features of the CDS web store include advanced marketing capabilities, such as coupons, catalog promotional pricing and product bundling options; crosspromotion and upselling; and the ability to create rich content without HTML coding skills. CDS checkout features multipleaddress shipping and guest checkout.

C

CoLinear Systems 2650 Holcomb Bridge Road, Suite 610 Alpharetta, GA 30022 800-265-4632 CoLinearSystems.com Established: 1984

Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: AchooAllergy.com, The Black Bow, Coldwater Creek, Discount Paper, Girls and Boys Town, Sundance Catalog

Product Information Products/Services: Response Version 10, order processing software

Management Scott Weaver, President/CEO


3


oLinear is a provider of PC-based order-processing software that features direct-marketing services including call center, e-commerce, inventory control, product fulfillment, list maintenance, media and catalog tracking, and comprehensive management reporting. Its Response software is designed for multi-user deployment. It can process volumes of fewer than 1,000 orders per day to more than 5,000 orders per day. Response can manage phone, mail order, retail and Internet orders. www.internetretailer.com

ORDER MANAGEMENT

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Data Management Associates 4000 Executive Park Drive, Suite 101 Cincinnati, OH 45241 800-660-1275 MachSoftware.com Established: 1979

Representative Clients: California Mustang Sales & Parts, Dom’s Outdoor Outfitters, Exclusively Weddings, Gardens Alive, Jack Stack Barbecue, Jeffers, Lady Grace Stores

Product Information Products/Services: Mach Software, a browser based, multichannel retail management system Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing

Management Larry Maher, VP, Sales & Marketing Jeff Long, VP, Sales & Marketing

D

Datamann 1994 Hartford Ave., P.O. Box 1930 Wilder, VT 05088 802-295-6600 Datamann.com Established: 1975

Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Auto Body Toolmart, Bella Bliss, Cold Hollow Cider Mills, Keepsake Quilting, Ulla Popken

Management Product Information Products/Services: InOrder Enterprise Management William Mann, COO Katharine Reagan, CFO Software; CounterPoint SQL Retail Management; Customer Acquisition & Marketing Database technology

TOP 500

Product Information Products/Services: Multichannel Order Manager Entry Level/Typical Pricing: $1,995

Representative Clients: Affliction Clothing, Chasing Fireflies, The Franklin Mint, KooKoo Bear Kids, Zabar’s Management Fred Lizza, CEO Robert Coon, SVP, Marketing & Business Development

Product Information Products/Services: ProductCart (version 4.5) Entry Level/Typical Pricing: Starts at $695 per storefront


ydacomp is a provider of business automation software for e-commerce, multichannel and traditional retailers and catalogers. Dydacomp’s SiteLINK is designed specifically for Multichannel Order Manager, designed to work with virtually any shopping cart. It automatically imports orders and information requests to M.O.M. It also offers e-mail campaign tracking, configurable payment types, credit card authorization, product-specific shipping methods, and shipping and handling options.

E

Early Impact 23120 Alicia Pkwy., Suite 200 Mission Viejo, CA 92692 800-804-1680 EarlyImpact.com Established: 2001

atamann is a provider of integrated data management technology for multichannel marketers. Its offerings include software and services for catalogs, marketing databases, data management, list processing, and POS and e-commerce accounting. Its databases include Target Mann-ager, which has over 100 pre-defined fields common to most marketers and up to 20 custom fields. Contact history is automatically captured and tracked. The data is accessed through Datamann’s online segmentation interface.

D

Dydacomp 11-D Commerce Way Totowa, NJ 07512 800-858-3666 Dydacomp.com Established: 1986

ata Management Associates is the provider of MACH Software, an order management system for multichannel retailers. It provides an integrated application for catalog, web and point-of-sale operations. Systems modules include order processing; inventory; purchasing; marketing, sales and analysis; list management; credit card processing; Internet integration; personalization; gift certificates; real-time web access; gift messaging; and database browse/search pop-up windows.

Representative Clients: ABC Carpet & Home, aHa! Modern Living, Captain Jack’s Seafood Locker, Cosworth USA, Convergence Systems, Daniel Green, Great Chefs Equipment, Mono Case, Monster Cable, Prince Overstock, Spotlight Retail, Standout Designs, Sunrise ID, Tablet Kiosk, Tarina Tarantino Management Cedric Adams, CEO Sheri Park, CTO/CIO

arly Impact is a developer of e-commerce software for small businesses. Its ProductCart Synchronizer for use with QuickBooks allows web stores powered by Early Impact’s ProductCart shopping cart software to automatically exchange information such as inventory levels, orders and customers, with their QuickBooks company file. ProductCart Synchronizer includes automatic or on-demand one-click inventory synchronizations and automatic or on-demand order transfers from ProductCart to QuickBooks.



ORDER MANAGEMENT

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Product Information Management Products/Services: Computerized Parcel System Bert F. Hamilton, President/CEO (CPS) Entry Level/Typical Pricing: $124.99/mo. for single Terry G. Kennedy, Vice President, Alliance Marketing workstations and $295/mo. for multi-workstation enterprise systems

arvey Software is a developer of globally ready multiple shipping software. Its Computerized Parcel System features a single shipping interface for multiplecarrier processing. It offers tracking features to augment carrier offerings and help reduce customer-service costs. CPS can be purchased, downloaded, installed and supported via the Internet. CPS shipping security features include automatic backup of data and settings daily and e-mail notification of updates and changes.

JTA Consulting

J

Harvey Software Representative Clients: A2Z Uniforms, AGCO, Alibris, Beverage Factory, FedEx, Health Freedom Nutrition, In Touch Ministries, Manual Woodworkers, McIlhenny Company, Milwaukee Tools, NutraBio, Silpada, Sports Avenue, UPS

7050 Winker Road, Suite 104 Fort Myers, FL 33919 800-231-0296 HarveySoft.com Established: 1983

Entry Level/Typical Pricing: $297; free trial version processes up to 50 orders Representative Clients: BrassPack, Embroidery Master, SmartLiving Cos.

7332 E Florence Ave., Suite H Downey, CA 90240 562-922-3743 WriteItOnce.com Established: 1997

Management Jose Arizmendi, CEO

Product Information Products/Services: Write It Once Shopping Cart Assistant

K

Kewill 1 Executive Drive Chelmsford, MA 01824 877-872-2379 Kewill.com Established: 1972

Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Air Canada, FedEx, Heinz, Kraft, Mazda, Mothercare, Nike, Procter & Gamble, Raben, Scotts & Co., Sony, Xerox

Product Information Products/Services: Kewill Trade and Kewill Easy Trade order management systems; Kewill Xchange B2B managed file transfer services

Management Paul Nichols, CEO Brian Hodgson, CMO Mike Dolan, COO, Americas

Merchant Advantage LLC 1170 Kane Concourse, Suite 402 Bay Harbor Islands, FL 33154 305-895-9466 MerchantAdvantage.com Established: 2005 Product Information Products/Services: Channel Management with Chanalytics, customize, optimize, submit, adjust, monitor, and analyze data feeds to third-party partners and any online marketing channel.


TA Consulting’s software applications can eliminate the need for retailers to retype data into business applications. JTA’s Shopping Card Assistant takes order information and brings the data into accounting, shipping, credit card and contact manager programs. The Shopping Cart Assistant is designed to work with most shopping carts, order forms and, storefront systems on the market. The Shopping Cart Assistant works with accounting, shipping and credit card applications.

Entry Level/Typical Pricing: Channel Management with Chanalytics starts at $695/mo. (no revenue share); Keyword Control starts at $995/mo. Representative Clients: B&H Photo-Video-Pro Audio, BiggSports.com, BrightCloud Marketing, Callaway Golf Interactive, Commission Junction, Digital Third Coast Internet Marketing, Dover Saddlery, The DuMont Project Management Marshall Hudes, CEO Michael Lambert, CTO/Founder


ewill, a provider of supply network management software, offers a hosted order management system. It allows retailers to link to suppliers of all sizes, with or without EDI technology. Kewill also offers reverse logistics, customs compliance, freight forwarding, transportation and warehousing, parcel shipping and trade compliance. Its reverse logistics platform offers visibility tools such as reporting, event notification, track and trace, and views of incoming returns to improve planning.

M

erchant Advantage is a provider of web-based data feed management and analytic tools to small and mid-sized online retailers. MerchantAdvantage doesn’t charge setup costs, fees for transactions, or a revenue share when optimizing, feeding and analyzing client product catalog feeds to over 200 shopping destination sites, comparison shopping engines, mobile shopping engines, affiliate sites, and marketing channels. Shopping engines include Google Product Search, PriceGrabber and Shopzilla. www.internetretailer.com

ORDER MANAGEMENT Multidev Technologies 685 Cathcart, Suite 600 Montreal, Quebec Canada H3B 1M7 800-820-1412 e-ComDrive.com Established: 1997 Product Information Products/Services: e-ComDrive integrated solution includes OMS with multichannel fulfillment, WMS, CRM, BI, and accounting

Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Company declined to disclose customer names Management Mark Carter, EVP Melanie Frank, Marketing Manager

7301 E. 90th St., Suite 108 Indianapolis, IN 46256 317-596-1215 NaturalSol.com Established: 1992

Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Cheap Joe’s Art Stuff, Country Casual, Identity Direct, Sinclair International, Springtime, United Way

Product Information Products/Services: Natural Order, Natural Web, Natural Retail

Management Tyce McIntosh, VP, Marketing

900 Broadway, Suite 402 New York, NY 10003 866-253-1261 OrderGroove.com Established: 2008

Representative Clients: 5 Hour Energy, Ecomom, FiltersFast, Freshpair, Jockey, Johnson & Johnson, Korres USA, LD Products, My Wines Direct, Philosophy, ReStockIt, Rogaine, Sally Beauty, Spencer Forrest, Swanson Vitamins, Teavana

Product Information Products/Services: OrderGroove RetentionEngine Platform Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing

Management Greg Alvo, CEO Eric Stucki, Director, Marketing Jorge Escobar, VP, Engineering

rderGroove, a provider of continuity programs, is the developer of the RetentionEngine Platform which enables retailers to launch subscription programs on their sites allowing customers to subscribe to frequently purchased items as well as launch monthly clubs. RetentionEngine, offered as a Software-as-a-Service platform, allows retailers to test and optimize subscriptions anywhere on their sites with features such as a call to action on a product order page promoting a subscription.

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OrderLogix


atural Solutions offers software and services to the multichannel commerce industry through its flagship applications Natural Order, Natural Web and Natural Retail. Natural Web provides software integration with hosted shopping cart systems, including orders submission, order status and tracking, item information and availability, item categories, catalog requests, and gift recipients. Features include real-time order submission and web product information and pricing updates.

O

OrderGroove

Product Information Products/Services: OrderLogix order management platform

ultidev Technologies is the developer of ChainDrive, a comprehensive platform that enables online retailers to manage performance, track productivity and improve efficiencies. It covers all areas of retailing, including point of sale, merchandising, operations, product and inventory management, planning, warehouse management, and web order fulfillment. Its cross-channel application is designed for apparel, footwear, jewelry, sporting goods, department store and specialty verticals.

N

Natural Solutions

51 U.S. Route 1, Suite C Scarborough, ME 04074 888-280-3303 OrderLogix.com Established: 1997

M

Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Fluidity, NutraMedics, Puristat Management Sotero Giftos, Jr., President/Co-Founder Bill Southwick, VP, Sales & Marketing Max Riseman, Manager, IT

he OrderLogix order management portal provides direct response, e-commerce and multichannel retail marketers a real-time view of order and financial performance across all sales channels, including web, affiliate, phone, interactive voice response and mail-order. The platform not only tracks and manages order data but processes orders with one or more fulfillment companies or call centers selected by the retailer. It can also triggers e-mails and automatically schedule outbound calls.



ORDER MANAGEMENT

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OrderMotion Entry Level/Typical Pricing: Percent of revenue (minus returns) or per transaction; tiered pricing based on volume. Representative Clients: CenturyNovelty.com, HealthyPets, Meda Consumer Healthcare, NapaStyle, NARS Cosmetics, Party America

5 Burlington Woods, Suite 106 Burlington, MA 01803 617-904-9064 OrderMotion.com Established: 1994 Product Information Products/Services: OMX is OrderMotion’s Ondemand (SaaS) order management and marketing campaign platform

Management Marty J. Fahey, CEO Jane Schloth, VP, Marketing Patrick M. Puck, Founder/CTO

SATO Labeling Solutions America 1140 Windham Pkwy. Romeoville, IL 60446 630-771-4200 SATOLabeling.com Established: 1940 Product Information Products/Services: Integrated automatic identification and data collection solutions that leverage barcode and RFID technologies; IntegraForm and M10e printer for inventory and shipping management

Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Crate and Barrel (Euromarket Designs ), Harriet Carter Gifts, Orchard Brands (Haband), Wacoal America Management Kazuo Matsuyama, President/CEO Gary Krause, VP, Global Marketing

Product Information Products/Services: Inventory Storage and order fulfillment services from facilities in the U.S., Canada and Europe; Shipwire connects to 50+ e-commerce systems and uses order routing

Entry Level/Typical Pricing: Usage-based volume discounts apply; start at $30/month Representative Clients: Angry Birds (Rovio), Guru Energy, Keetsa.com, Kickstarter projects Management Damon Schechter, CEO Nate Gilmore, VP, Marketing & Business Evan Robinson, CTO

Product Information Products/Services: Stone Edge Order Manager (Version 6.x) Entry Level/Typical Pricing: $1,995 (Standard Edition), $2,995 (Plus POS Edition), $5,995 (Enterprise Edition)


ATO Labeling Solutions America provides label and tag printing applications throughout the supply chain. It offers integrated automatic identification and data collection technology that leverage barcode and radio frequency identification technologies. The company’s technology integrates hardware, software, media supplies and maintenance services. SATO also sells printers, RFID printers, handheld labeling systems, software, scanners, consumables, accessories and queue ticketing systems.

hipwire is an order fulfillment company with warehouses in the U.S., Canada and Europe. Retailers store inventory in any of Shipwire’s global warehouses or can manage inventory stored at their own locations. Retailers then connect their online carts to Shipwire.com, enabling them to automate and optimize orders, inventory and shipping. Shipwire picks, packs and ships the orders. Shipwire is integrated with many popular e-commerce shopping carts, including Amazon and AspDotNetStorefront.

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Stone Edge Technologies 920 Germantown Pike, Suite 112 Plymouth Meeting, PA 19462 610-994-3699 StoneEdge.com Established: 1983

S

S

Shipwire 2185 Park Blvd. Palo Alto, CA 94306 650-561-4800 Shipwire.com Established: 2004

rderMotion is a provider of visual order management programs for mid-market online merchants. The company’s OMX system offers continuity program tools, ad-hoc reporting features and Amazon integration functionality. OMX displays operational data in dashboards to enable real-time strategic decisions. An alternative to in-house order management systems, OMX integrates with front-end technologies to streamline and automate the order process. Customizable widgets are housed in the dashboards.

Representative Clients: Aubuchon Hardware, Earth Sun Moon Trading, Juvenon, Satellite Radio Superstore, Sports Unlimited Management Brian Elliot, CEO, Monsoon Commerce Casey Carey, VP, Marketing John Seaner, VP, Stone Edge Technologies TOP 500


tone Edge Technologies, a unit of Monsoon Commerce, is a developer of order management software for small-tomedium retailers and wholesalers. The Stone Edge Order Manager provides customer, inventory, order management and shipping tools for web, point-of-sale and traditional mail order businesses. It is compatible with more than 40 shopping carts, including those from Miva, Network Solutions, osCommerce, Shopsite, Volusion and Yahoo, plus sales channels such as Amazon, eBay and Shop.com. www.internetretailer.com

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500 WEB

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PERFO

FINANCIA

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SHOPPER

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ORDER MANAGEMENT

T

Terno & Associates 6311 Gibson Road, Suite B #1 Canfield, OH 44406 330-629-7004 Terno.com Established: 1992 Product Information Products/Services: TernoVelocity order management software

Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Chinaberry, Cuddledown, Into the Wind, LuckyPet, Wendell August Forge Management Jeff Moliterno, President

T

TrueShip 6501 E. Greenway Pkwy., #102-103 Scottsdale, AZ 85254 877-818-7447 TrueShip.com Established: 2004

Entry Level/Typical Pricing: $19.95/mo. Representative Clients: Company declined to disclose customer names Management Daniel Koernke, Director, Sales

Product Information Products/Services: ReadyShipper Shipping Software v6


erno & Associates’ flagship product is TernoVelocity, a catalog fulfillment application. Features include complete order entry management, order fulfillment management, customer maintenance/customer service, inventory/warehouse management, integrated shipping, mailing list management, reporting and automated credit card processing. The system offers optional packages to integrate with a client’s web site, call center, retail store and third-party shipping application, and a financial package.


rueShip is a provider of shipping and product returns software for small and mid-sized businesses. Its ReadyShipper software features support for e-commerce, accounting and order-management systems, including 3DCart, Amazon, eBay, Magenta, Network Solutions, PayPal and Volusion. The software is available for both Mac and PC. ReadyShipper monitors each channel and imports orders automatically. The software is designed to replace multiple shipping systems with a single interface.


PAYMENTS PROCESSING

1

192Business.com 8-10 Quayside Lodge, William Morris Way London, England SW6 2UZ 855-663-0192 192Business.com Established: 1996 Product Information Products/Services: Indentification verification

Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Comet, Crystal Travel, Kiddicare.com, Lewisham, Panasonic Management Keith Marsden, Managing Director David Pope, Director, Marketing Terry Parsons, CTO

2

2Checkout.com 1785 O’Brien Road Columbus, OH 43228 877-294-0273 2Checkout.com Established: 2000 Product Information Products/Services: PCI compliant online credit card processing services as well as fraud protection, customer service, shopping cart services, data security, conversion-driving payment methods,

currencies and languages, and the online marketplace 2CO Shopping. Entry Level/Typical Pricing: 5.5% + $0.45/ transaction, $49 application fee Representative Clients: Company declined to disclose customer names Management Tom Dailey, CEO Sharon Wiles, CMO Mark Bishopp, CIO/SVP, Strategy

Product Information Products/Services: FraudNet, DeviceInsight, ImageMask Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing

he 41st Parameter is a provider of Internet fraud intervention and detection services and technology. 41st Parameters’ FraudNet technology utilizes device characteristic technology and pending transaction information to detect and prevent fraud. It combs through the data available in an Internet transaction for signs of intentional deception. Once a transaction is flagged, FraudNet provides investigators to assess whether the risk of fulfilling the order outweighs the potential profit.

Representative Clients: 2Checkout.com, Abercrombie & Fitch,Continental Airlines, Merchant e-Solutions, Overstock.com, The Neiman Marcus Group, US Airways Management Alan Naumann, CEO Anne Hiller, VP, Marketing Raz Yalov, CTO

A

Accertify 1075 Hawthorn Drive Itasca, IL 60143 630-735-4400 Accertify.com Established: 2007 Product Information Products/Services: Accertify Fraud Management Portfolio; consulting, training and outsourcing services


Checkout.com offers international payment services to merchants and consumers in more than 200 countries, including eight payment methods, 15 languages and 30 currencies. Payment methods offered include Visa, MasterCard, American Express, Discover, JCB, Diners Club, Acculynk (PIN Debit) and PayPal. Payment languages include English, Spanish, French, Japanese, Dutch, Italian, Netherlands, Portuguese, Greek, Swedish, simplified Chinese, Slovenian, Danish and Norwegian.

T

The 41st Parameter 17851 N. 85th St., Suite 250 Scottsdale, AZ 85255 888-843-4178 The41st.com Established: 2004

92Business.com provides card-notpresent fraud prevention tools . Its identify verification tools test a merchant’s customers’ names, address and date of birth during transactions; screens transactions against known fraud and key risk factors; and checks if customers are physically located where they say they are using Internet protocol validation. Online merchants can use the fraud management tools to implement transactional decision rules and reduce the number of manual transaction reviews.

Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: 1-800-Flowers, Abercrombie & Fitch, Alaska Air Group, Aldo Group, Bose Corporation, Gilt Groupe, Jetblue Airways, Tickets.com, Urban Outfitters, Westjet Airlines Management Jeff Liesendahl, President David Vergara, VP, Marketing Andrew Lauter, CTO

TOP 500

ccertify sells fraud prevention services to online retailers. The company’s Accertify Chargeback Service is a single-source chargeback management platform designed to manage dispute processes for credit and debit cards and alternative payments, regardless of brands. The platform, which supports global languages and currencies, is designed for use by merchants in travel and entertainment, retail, social networking and merchants providing digital downloads, subscriptions and services.



PAYMENTS PROCESSING

A

Acculynk Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: 2Checkout.com, Ace Hardware Outlet, AirTran, ShoppersChoice.com

2812 Spring Road Southeast, Suite 160 Atlanta, GA 30339 678-894-7010 Acculynk.com Established: 2008 Product Information Products/Services: PaySecure Plus provides Internet card-not-present credit card and signature debit processing

Management Ashish Bahl, Chairman/CEO Sandra Chesnutt, VP, Marketing Collin Flotta, SVP, Operations

A

ACH Direct 500 W. Bethany, Suite 200 Allen, TX 75013 866-290-5400 ACHDirect.com Established: 1998

Entry Level/Typical Pricing: $24.95/mo.; economy package with a lower monthly fee and packages with higher monthly fees Representative Clients: Company declined to disclose customer names

Product Information Products/Services: Secure Web Pay

Management Jeff Thorness, President/CEO Leslie Hendrix, VP, Business Development Charles E. Patrick III, CTO

Adyen Payment Services 241 Boston Post Road, 1st Floor Northborough, MA 01752 866-616-8008 Adyen.com Established: 2006

solution covers North and South America, Europe and parts of Asia; hosted and merchant direct payment models Representative Clients: Acclaim, Game Duell, HolidayBreak Plc, True Games Interactive, Vodaphone

Product Information Products/Services: Internet payment gateway Entry Level/Typical Pricing: Starts at $0.13 per transaction and Interchange is pass-through for all markets with negotiated tiered mark-up; payment

Management Pieter van der Does, CEO Peter J. Caparso, President, North America Roelant Prins, COO

2201 Westlake Ave., Suite 500 Seattle, WA 98121 206-266-1834 Payments.Amazon.com Established: 2008 Product Information Products/Services: Checkout by Amazon, checkout and payments service Entry Level/Typical Pricing: Based on a percentage of the transaction plus a per transaction fee; processing fees for transactions greater than $10

CH Direct, a provider of automated clearinghouse, electronic check, credit card and debit card transaction processing, check verification and risk-management services. The company serves merchants of all sizes, including retail, wholesale, telephone order, mail order, Internet/web-based and service-industry based. The company’s virtual terminal offers real-time credit/ debit card and electronic check processing, support for all major credit cards and check conversion.

A

dyen is a provider of hosted payment services for online merchants. The company’s platform offers single-click payments, a single-screen payment page, A/B testing of payment pages, least cost routing to multiple acquirers and over 75 international payment methods, including relevant payment methods in Europe and Russia, North America, Latin America and Asia. Merchants can design payment pages using their own branding and URL. Adyen also offers payment analytics, such as conversion statistics.

A

Amazon Payments


cculynk, formerly ATM Direct, provides a software-only application for personal identification number-based payment transactions on the Internet. With Acculynk, consumers enter their card number and associated information as they normally would at the merchant checkout, and the PIN is entered on Acculynk’s patented graphical, scrambling PIN-pad. The PIN is encrypted and processed securely, along with the card information. Internet PIN debit enables real-time, guaranteed payments to online merchants.

are between 1.90% and 2.90% of each transaction based on volume with a $.30 per transaction fee; processing fees for transactions less than $10 are 5% with a $0.05 per transaction fee Representative Clients: CafePress, Car Toys, Geeks.com, J&R Electronics, Jockey, Lenovo, Linens ‘n Things, Petco, Other World Computing Management Sebastian Gunningham, SVP, Seller Services Will Daugherty, VP, External Payment Services


mazon Payments is a payments processing and checkout service for e-commerce retailers. The company offers conversion features, reduced chargebacks, integrated checkout capabilities, integration with Checkout by Amazon, customizable promotions and order management. The company’s payments processing package also works in congruence with Amazon mobile and Amazon fulfillment services. Shopping cart options are also available, through which customers can add, edit and view their purchases. www.internetretailer.com

PAYMENTS PROCESSING American Merchant Systems 3450 E. Russell Road Las Vegas, NV 89120 702-454-0760 AMSVISA.com Established: 1999 Product Information Products/Services: High-risk and high-volume merchant accounts; offshore merchant accounts

Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Company declined to disclose customer names Management Jack Daryanani, Sales Manager

Auric Systems International 85 Grove St. Peterborough, NH 03458 603-924-6079 AuricSystems.com Established: 1994 Product Information Products/Services: Trevance 2.x and CNXAP.4.x

Entry Level/Typical Pricing: $799 to $29,000 Representative Clients: Company declined to disclose customer names Management Raymond Côté, President John Tourgee, VP, Business Development

merican Merchant offers credit card, debit card and check processing services to high-risk online merchants, including mail order/telephone order, adult entertainment services, direct marketing, used auto sales and home-based businesses. Packages for web merchants include processing software, shopping cart and virtual terminal. When a transaction is approved, the retailer receives an e-mail confirmation. The shopping cart lets retailers display product with pricing and descriptive content.

A

uric Systems sells payment software for processing major credit cards and alternative payment methods, including PayPal and eBillMe. Its CN!Express credit card and payment processing software sends up to 10 transactions at a time to processors and at top speed processes 1,000 transactions in under five minutes. It is compliant with the Payment Card Industry data security standard, offering 256-bit AES encryption, import file encryption, password re-use protection and instant tokenization.

A

Authorize.Net P.O. Box 8999 San Francisco, CA 94128 866-437-0476 Authorize.Net Established: 1996

Entry Level/Typical Pricing: Standard pricing: $99 setup, $20/mo. and $0.10/transaction; other service prices vary Representative Clients: Company declined to disclose customer names

Product Information Products/Services: Authorize.Net Payment Gateway; other services include electronic check processing, recurring billing, advanced fraud prevention, secure storage of customer data, card present

Management John Bodine, VP, Sales

uthorize.Net enables merchants to accept credit card and electronic check payments via web sites, retail stores, mail order/telephone order call centers and mobile devices. Authorize.Net’s Advanced Fraud Detection Suite is a rules-based fraud detection system that enables online merchants to identify and handle suspicious transactions using multiple filters, tools and custom settings. The system was built to provide small business merchants with tools to better combat online fraud.

A

Avalara 100 Ravine Lane Northeast, Suite 220 Bainbridge Island, WA 98110 877-780-4848 Avalara.com Established: 2004

Entry Level/Typical Pricing: $2,000, based on transactions Representative Clients: BizRate, bvsoftware, ClearChannel, Commerce V3, Intacct, IP Commerce, Stone Edge, USA Today, Virid

Product Information Products/Services: AvaTax sales tax management service

Management Scott McFarlane, CEO Pat Falle, VP, Sales Bryan Wiggins, VP, Marketing


A

valara is a provider of web-based sales tax automation software for online retailers and other businesses. The company’s AvaTax Calc software integrates with a retailer’s accounting or e-commerce software to deliver real-time sales tax calculations based on up-to-date sales and use tax rules. This includes sourcing rules, product taxability and jurisdiction assignment. AvaTax Returns automatically processes e-file, hard copy and streamlined sales tax returns for timely filing with authorities.



PAYMENTS PROCESSING Bank of America Merchant Services 5565 Glenridge Connector, Northeast, 17th Floor Atlanta, GA 30342 866-538-3827 BankofAmerica.com Established: NA Product Information Products/Services: Payment processor of services and products

Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Company declined to disclose customer names Management Tom Bell, CEO Tina McCoy, CMO

Beanstream Internet Commerce Representative Clients: British Columbia Lottery Association, Equifax, Globe and Mail, TD Bank Financial Group, Toronto Star, University of British Columbia

2659 Douglas St. Victoria, BC Canada V8T 4M3 888-472-2072 Beanstream.com Established: 2000 Product Information Products/Services: Beanstream Payment Gateway Entry Level/Typical Pricing: Entry level pricing $49 setup, $20/mo., $0.25/transaction; varies by transaction volume and package selection

Management Craig Thomson, CEO Ryan Stewart, Product Manager

ank of America Merchant Services, a joint venture of Bank of America and processor First Data, provides payment options ranging from credit, debit and prepaid cards to merchant loyalty, check and e-commerce payments. Bank of America specializes in payment processing for the Internet/e-commerce, retail, restaurants, hotels and lodging, mail order/phone order and professional services. It can also set up gift card and loyalty programs for retailers through a web-based interface.

B

eanstream Internet Commerce is a payment, risk management and authentication service provider. Credit card processing features include a hosted payment form, XML-based application program interface, virtual terminals, recurring billing, batch processing, risk management and transaction reporting. Add-ons such as merchant accounts, global transaction processing, payment profiles, authentication, risk services, hosted shopping cart and online registration services are available as well.

B

Bill Me Later Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Apple, Brookstone, Continental Airlines, Overstock.com, QVC Invc., US Airways Group, Wal-Mart Stores, Zappos.com

P.O. Box 2394 Omaha, NE 68103 866-528-3733 BillMeLaterSolutions.com Established: 2008

Management Product Information Products/Services: Internet and telephone payment Scott Thompson, President Ranjana Clark, method without a credit card SVP/Chief Customer & Marketing Officer

BSG Clearing Solutions 7411 John Smith Drive, Suite 1500 San Antonio, TX 78229 888-393-5854 BSGClearing.com Established: 1985 Product Information Products/Services: Payment services including local exchange carrier billing, Bill2Phone for digital content merchants, credit card processing, integrated risk management and third party verification; OrderBridge payment management


B

system includes authentication and fraud protection, reporting, and tracking capabilities via OrderBridge Merchant Administration Portal Entry Level/Typical Pricing: Based on transaction volume Representative Clients: Company declined to disclose customer names Management Greg Carter, CEO Sharon Gallardo, Sr. Marketing Manager Cathy Coleman, SVP, IT


ill Me Later, a unit of PayPal, offers an alternative payment method to consumers using a credit card at an online store. At checkout, users enter their birth date and last four digits of their Social Security numbers and accept the terms to complete a purchase. Shoppers later receive a bill. Bill Me Later offers several acceptance tools for retailers, including Bill Me Later Business, private label credit, deferred billing and partnership marketing. Founded in 2000, Bill Me Later was acquired by PayPal in 2008.

B

SG Clearing Solutions provides payment and risk management applications for communications service providers and e-commerce merchants. Its Bill2Phone Mobile payment application with ageverification module is designed for off-deck mobile content merchants that sell music, videos, games and social networking services intended for users 18 years of age or older. The module captures user-specific information during checkout and cross-checks it with proprietary and industry databases. www.internetretailer.com

PAYMENTS PROCESSING

C

Calforex Interpay 2300-700 2nd St. Southwest Calgary, AB Canada T2P-2w2 866-266-2441 CalforexInterpay.com Established: 1983 Product Information Products/Services: International payment processing, multi-currency conversion and settlement, global shipping, language translation and search engine solutions

Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Company declined to disclose customer names Management Sam Ranieri, VP Nolan Wright, Business Development Manager Cory Fisk, Director, Systems & Architecture

CambridgeCommerce 410 S. Melrose Drive, Suite 107 Vista, CA 92081 760-643-4004 CambridgeCommerce.com Established: 2000 Product Information Products/Services: Merchant accounts (domestic, offshore), eChecks, NSF check collection

Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Cabela’s, Savvier LP Management John Jensen, President Travis Gomez, Sales Manager Stacey Jensen, Customer Service Manager

Capital Payments LLC 1050 Crown Pointe Pkwy., Suite 720 Atlanta, GA 30338 800-675-6573 CapitalPayments.com Established: 2007 Product Information Products/Services: Credit and debit card acceptance, recurring billing, online acceptance and gateway solutions, electronic reporting, PCI compliance and reporting

Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Continental Utility Solutions, Nassau County Bar Assoc. Management John M. Perry, President/CEO Randy Siebold, SVP/Chief Sales Officer Tim Barnett, SVP/CTO

C

ambridgeCommerce walks merchants step-by-step through the process of setting up, implementing and using all forms of payment processing. The company has a policy of returning all calls within four hours, always being available via cell phone, and having a live person answer the phone during working hours. CambridgeCommerce payment options include Visa, MasterCard, American Express, JCB, Diner’s Club, electronic checks and Automated Clearing House debit and credit services.

C

apital Payments offers electronic payments processing services to online retail companies. The company’s payment applications are designed to provide credit and debit card acceptance, recurring billing, online gateway tools, remote check capture and deposit, check guarantee, and automated clearing house services. Capital Payments accepts all major credit cards and offers inventory management, payroll and pointof-sale systems as well as Internet gateways, reporting and PCI compliance.

C

CardinalCommerce 6119 Heisley Road Mentor, OH 44060 877-352-8444 CardinalCommerce.com Established: 1999

Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Digital River, GSI Commerce, Onlineshoes.com, Systemax, Travelocity.com

Product Information Products/Services: Cardinal Centinel payment platform

Management Michael Keresman, CEO Chandra Balusubramanian, CTO Christopher G. Brown, CFO


alforex Interpay is a provider of processing services that allow online merchants to accept credit cards, e-wallets and direct debit cards local to 200 countries. The company offers multi-currency pricing and settlement as well as language translation, search engine technology and global shipping fulfillment. Calforex also provides fraud screening services. By using Internet protocol detection, Calforex can default a retailer’s web site to the language and currency of the customer.

ardinalCommerce, a universal payment platform, enables authenticated payments, secure transactions and alternative payment brands for e-commerce and mobile commerce, including Verified by Visa, MasterCard SecureCode, Amazon Payments, Bill2Phone, Google Checkout and Bill Me Later. Its Cardinal MAX mobile platform allows retailers to extend traditional commerce into the mobile channel via short messaging service, mobile Internet and mobile applications.



PAYMENTS PROCESSING

C

CashStar Representative Clients: Best Buy, The Children’s Place, The Container Store, CVS/pharmacy, Dell, Gap, The Home Depot, Staples, Starbucks,Tory Burch, Williams-Sonoma

129 Middle St., 2nd Floor South Portland, ME 04104 207-699-5612 CashStar.com Established: 2007 Product Information Products/Services: CashStar Digital Gifting and Incentives Platform Entry Level/Typical Pricing: Pricing and fees vary; company does not disclose specific pricing

Management David Douglas Stone, Co-Founder/CEO Kathleen Goodwin, VP, Marketing Phelps Peeler, VP, Engineering

C

CCH Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Company declined to disclose customer names

2700 Lake Cook Road Riverwoods, IL 60015 800-630-2218 SalesTax.com Established: 1913

Management Mike Sabbatis, President/CEO Product Information Products/Services: CorpSystem Sales Tax Solutions: Kevin Robert, CEO, Wolters Kluwer Tax & Accounting Sales Tax Office, Sales Tax Online, ZIPSales Lookup, Stacey Caywood, CEO, Wolters Kluwer Legal & Regulatory Sales Tax Rates and Taxability Database

Chase Paymentech Solutions 14221 Dallas Pkwy. Dallas, TX 75254 800-824-4313 ChasePaymentech.com Established: 1985 Product Information Products/Services: Payment processing and merchant acquiring services that enable integrated processing of payment types, including credit, debit, prepaid stored value, electronic checks and alternative payment options

Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Bluefly, Costco Wholesale, Hammacher Schlemmer, IAC/Interactive, J. Crew Group, LEGO Direct Marketing, Napster, Overstock.com, Provide Commerce, Thompson and Co. of Tampa Management Mike Duffy, President/CEO Mia Shernoff, EVP, Marketing George White, EVP, Technology & Product


Management John Kirchhefer, CEO Product Information Brian Bonfiglio, CIO Products/Services: Automated clearing house processing, FraudChek, ChekNow, Merchant Center, credit card processing, recurring billing


CH, a unit of Wolters Kluwer, provides tax, accounting and audit information, software and services including tools for collecting domestic and international sales taxes. Its products include modules for tax compliance, tax planning, trial balance, fixed assets, practice management, document management, paperless tax and audit engagements, client write-up, web site development and off-shore outsourcing services. Its services include ProSystem fx Tax and IntelliConnect.

C

hase Paymentech is a provider of payment processing and merchant acquiring services with proprietary platforms that enable integrated processing of all payment types, including credit, debit, prepaid stored value, electronic checks and alternative payment options. The company also offers processing of international payments, recurring billing and electronic checks. Chase Paymentech also offers business analytics and information services, fraud detection and data security software.

C

Checkgateway 15215 S. 48th St., Suite 145 Phoenix, AZ 85044 480-785-2262 Checkgateway.com Established: 1993

ashStar’s online gift card service allows consumers to send personalized virtual gift cards and enables retailers to market to both the card buyer and recipient. The gift card is e-mailed to the recipient, who can use it in stores or online. The CashStar technology allows consumers to upload their images, and retailers to change designs with the seasons or to promote new products. A benefit for retailers is that they can follow up the gift card purchase with additional offers.


heckgateway offers automated clearinghouse payment processing, and accepts checks via the web, virtual terminal, phone, mobile terminal or point of sale. Its FraudChek solution provides check verification, address verification and account validation by comparing data with more than 200 million checking accounts in the Star ATM Network. Checkgateway also supports credit card processing, and offers online reporting and account management through its MerchantCenter. www.internetretailer.com

PAYMENTS PROCESSING

C

Chexx 595 Howe St., 6th Floor Vancouver, BC Canada V6C 2T5 604-688-0366 Chexxinc.com Established: 2000 Product Information Products/Services: International check issuing, local electronic payments and prepaid cards

Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: CurrencE (Pay Quicker), Decision Analysts, QualVu, Rebate Delivery Management Peter Sampson, President, Sales

C

ClickandBuy Lincoln House, 137/143 Hammersmith Road London, England W14 OQL 877-265-7821 ClickandBuy.com Established: 1999 Product Information Products/Services: International e-payment and billing

Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: AOL, Apple iTunes, Electronic Arts, McAfee, Napster, Panda, Saturn Management Peter Vesco, CEO

Cobre Bem Tecnologia R. Cel Aristarcho Pessoa 102 Rio De Janeiro, RJ Brazil CobreBem.com/engindex.html Established: 1995 Product Information Products/Services: APF Payment Gateway Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing

Representative Clients: Avianca, Catho Online, SkyNet Worldwide Express, Skype, Videolar Management Fernando Monteiro, CEO/CIO Elisa Ferraz, Marketing Manager/ International Relations Professional

CRE Secure Payments LLC 3500 Piedmont Road, Suite 210 Atlanta, GA 30305 888-453-4885 CRESecure.com Established: 2009 Product Information Products/Services: CRE Secure Hosted Payment iForm and Clone Technology


hexx provides payments processing, check issuing and prepaid card options to international e-retailers in over 60 countries. Electronic payments, as well as check issuing and fulfillment services, are available through Chexx’s online transaction processing and reporting functionality. The company’s instant reporting software, Raven Online, enables retailers to review all transactions processed, request new payments and access custom statements. Recurring online payments are also available.

Entry Level/Typical Pricing: Starting at $20/mo. plus $29 setup fee Representative Clients: Company declined to disclose customer names Management Kevin Lee, President, President/CEO Katherine Hudson, VP, Global Sales

lickandBuy is an e-payments provider with more than 50 national and international methods of payment available in 120 countries. ClickandBuy’s checkout allows shoppers to perform transactions in their local currencies using their preferred payment method. ClickandBuy’s comprehensive solution includes active fraud screening services, multi-currency conversion, value added tax calculation, dunning and collections services and customer service. Registration is free of charge for consumers.

C

obre Bem Tecnologia, a payments processing provider based in Brazil, operates through two major software systems— Aprova Fácil and CobreBemX. Aprova Fácil is designed to automate multiple-brand credit card sales simultaneously and its main features include immediate automation for online transactions, customizable structure and applications, and synchronized single reports. CobreBemX enables retailers to calculate and integrate billing software online and can be used in over 25 languages.

C

RE Secure Payments is a cloud-based Internet payment security company with payment card industry compliance software for card-not-present merchants. CRE Secure enables e-commerce software and payment software systems to be distributed worldwide in a hosted PCI-compliant environment. CRE Secure delivers hosted, payment processing software through its HTML Clone technology, and global payment gateway partnerships. CRE Secure is a level one PCI data security standard-certified service provider.



PAYMENTS PROCESSING

C

CyberSource Entry Level/Typical Pricing: Monthly fee: $495, plus transaction fees that vary by volume Representative Clients: Christian Dior, Gucci Group, J.C. Penney, Louis Vuitton, Nike.com

P.O. Box 8999 San Francisco, CA 94128 650-965-6000 CyberSource.com Established: 1994

Management Michael Walsh, President/CEO Perry Dembner, SVP/CMO

Product Information Products/Services: CyberSource Advanced

D

DataCash Entry Level/Typical Pricing: Licensing fees: $300$1,500/yr., with applicable transaction fees based on processing volumes and services Representative Clients: Amazon.com, Arcadia (Including TopShop), Boots, Domino’s Pizza, Laura Ashley, Odeon Cinemas, Tesco PLC

Descartes House, 8 Gate St. London, England WC2A 3HP 44-0870727476144 DataCash.com Established: 1997 Product Information Products/Services: International multichannel payment processing and fraud prevention

Management Joseph Blass, CEO Carly Smith, Marketing & Communications Manager

Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: American Apparel, Expedia, Live Nation, NuSkin Enterprises, Spotify

144 2nd St., Suite 500 San Francisco, CA 94123 415-852-7151 DigitalRiverPayments.com Established: 1997 Product Information Products/Services: Payment gateways, merchant accounts and fully managed global services

ataCash Group, part of MasterCard, provides e-retailers with a global gateway for secure, multichannel payment processing and fraud prevention. Processing is available for more than 120 currencies worldwide. It supports recurring, subscription and installment payments. DataCash integrates with all major commerce platforms using extensible markup langue application programming interfaces. Cards accepted include Visa, MasterCard, JCB, Switch, American Express, Delta and Maestro.

D

Digital River World Payments

Management Joel Ronning, CEO, Digital River Jim Wehmann, SVP, Global Marketing, Digital River Christopher Rence, CIO, Digital River TOP 500

igital River World Payments, formerly Netgiro Systems, is a global payment service provider for online merchants. It offers processing services for global payments in over 190 countries in more than 170 transaction and display currencies. Digital River World Payments is part of the Digital River group of e-commerce, e-payment and e-marketing companies, and has offices in the U.S., Europe and Asia Pacific. The companies service e-retail, online travel and entertainment, and online services.

E

eBillme Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Bowlingball.com, Buy.com, Crutchfield, Mwave, Shoebuy.com

100-275 Michael Cowpland Dr. Ottawa, ON Canada K2M 2G2 866-365-6632 eBillme.com Established: 2005 Product Information Products/Services: Secure cash payments for e-commerce and call centers,including cash back rewards and buyer protection programs


yberSource, a payment management company, is a subsidiary of Visa. Its CyberSource and Authorize.Net branded software is used to process online payments, manage fraud and simplify payment security. The company is based in San Francisco, with international offices in Reading, U.K., Singapore and Tokyo. CyberSource offers a real-time fraud detection radar designed to enable online merchants to detect fraud on inbound orders more quickly and with less manual intervention.

Management Marwan Forzley, President/CEO Robert MacColl, Director, Corporate Development


Billme is an alternative payment option to credit cards for shopping online. When shoppers choose eBillme at checkout, their order is confirmed by e-mail. Consumers pay the eBill through their online checking or savings account. eBillme’s Debt-Free Shopping Mall is a web site for consumers who want to shop without credit for deals on the Internet. Site resources include the latest discounts from major online retailers, gift ideas for holidays and product searches by categories. www.internetretailer.com

PAYMENTS PROCESSING

U

eLayaway Entry Level/Typical Pricing: Member transaction fees from 1.9%; merchant membership is $9.99/mo.; merchant processing fees range from $0-$150/mo. Representative Clients: Detroit Red Wings, eSpecialNeeds.com, Late Model Restoration, Minnesota Vikings, Red Dot Paintball, Sarraf Jewelry, SwingSetsOnline.com, Wedding Rings Depot

1625 Summit Lake Drive, Hillside Building, Suite 205 Tallahassee, FL 32317 877-352-9292 eLayaway.com Established: 2005 Product Information Products/Services: eLayaway, eLayaway Sports, eLayaway Travel, eLayaway Health, eLayaway Advantage, eLayaway Mall

Management Douglas Salie, CEO/Chairman Sergio Pinon, CMO/Founder

Electronic Payment Exchange 1201 N. Market St., Suite 701 Wilmington, DE 19801 302-288-0600 EPX.com Established: 1979

Entry Level/Typical Pricing: Pass-through Plus pricing model; tokenization, encryption and reporting are free Representative Clients: Company declined to disclose customer names

Product Information Products/Services: EPX Payment Processing: credit card, debit card, automated clearing house

Management Ray Moyer, CEO Steven M. Kendus, Director, Marketing Alec Dollarhide, CIO

T

he Electronic Payment Exchange is the provider of an integrated secure payment processing platform that acts as a payment gateway and acquirer. It offers a range of payment processing services for Internet retailers, traditional point of sale retailers, and self service kiosks as well as traditional credit card, debit card and automated clearinghouse products and services. It provides services in the U.S., Canada, Europe, the Middle East, Latin America and the Caribbean.

E

eMerchant Entry Level/Typical Pricing: 100 transactions free and no monthly fee Representative Clients: Company declined to disclose customer names

20 Corporate Park, Suite 240 Irvine, CA 92606 866-979-0260 eMerchant.com Established: 2002

Management William Dumont, CEO Jeff Carter, VP, Sales & Marketing Mike Myers, Technology Manager

Product Information Products/Services: Credit card processing and e-commerce gateway

Merchant is a provider of e-commerce gateways, merchant accounts and e-check services. Its merchant accounts are compatible with all major shopping carts, all major payment gateways, banks with special programs for Internet merchants, all hosting companies and Yahoo Stores. eMerchant handles all merchant products and categories, except those specifically prohibited by law or Visa/MasterCard rules. Using an eMerchant gateway, online merchants can accept all major credit and cards.

E

e-onlinedata Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Company declined to disclose customer names

320 Cumberland Ave. Portland, ME 04101 877-685-6271 e-onlinedata.com Established: 2001 Product Information Products/Services: Payment processing solutions


sing the eLayaway option, consumers pay a fee equal to 1.9% of the purchase price, taking the place of the fee merchants pay credit and debit card issuers. Customers can pay in installments for up to 13 months, with the money held in escrow by retail bank HSBC USA. Once the full payment is made, the merchant is paid and ships the goods. Merchants pay $9.99 per month for $2,000 in free monthly order processing and a listing in the eLayaway merchant directory.

Management Stephen Goodrich, CEO Marci Gagnon, VP,Partner Relations & Internal Sales Ron Greenberg, CIO


-onlinedata processes credit cards for all sizes and types of businesses, including online retailers. The company’s secure payment gateways enable merchants to accept major credit cards and other payments, including credit, debit, loyalty and gift cards, businessto-business and government purchasing cards, petroleum cards and electronic check verification. E-onlinedata provides services in payment card industry data security, chargeback procedures/fraud protection and Internet merchant best practices. www.internetretailer.com

PAYMENTS PROCESSING

E

Ethoca 4211 Yonge St., Suite 202 Toronto, Ontario Canada M2P 2A9 866-215-2883 Ethoca.com Established: 2006 Product Information Products/Services: Anti-fraud technology: Fraud Alerts and Fraud Stop

Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Ogone Management Andre Edelbrock, CEO/Co-Founder Keegan Johnson, President/Co-Founder Trevor Clarke, CTO/Co-Founder

Fidelity Payment Services 442 S. 5th St. Brooklyn, NY 11211 888-847-2627 FidelityPayment.com Established: 1996 Product Information Products/Services: Credit and debit card processing

Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Company declined to disclose customer names Management Benjamin Weiser, CEO

FiftyOne Global Ecommerce 8 W. 40th St., 5th Floor New York, NY 10018 212-299-3500 FiftyOne.com Established: 1999

Entry Level/Typical Pricing: Revenue share, based on order values Representative Clients: Crate & Barrel, Macy’s, Nordstrom, Overstock.com, Saks Fifth Avenue, Sears, Williams-Sonoma

Product Information Products/Services: FiftyOne Global eCommerce

Management Michael DeSimone, CEO Kris Green, Chief Strategy Officer

First Atlantic Commerce Thistle House, 2nd Floor, 4 Burnaby St. Hamilton, Bermuda HM 11 441-294-4622 FirstAtlanticCommerce.com Established: 1998 Product Information Products/Services: cGate (Internet payment gateway) and global online payment solutions Entry Level/Typical Pricing: Based on transaction volume; clients must have minimum processing volume of $250,000/yr.


Representative Clients: Air Turks & Caicos, Bahamas Telecom, The Government of Jamaica, Mondetech, Pricesmart, Scotiabank, Shop Flip Flops Management Christopher Burns, CEO Tricia Lines Hill, VP, Marketing & Business Development Ronnie Viera, COO

thoca is a fraud management company that uses its patented fraud detection services—Fraud Alerts and Fraud Stop—in an effort to cut fraud losses, reduce false positives and decrease overhead fraud management costs. Fraud Alerts are designed to send messages to retailers when banks uncover specific instances of fraud related to their business. Fraud Stop is a PCI-certified service that compiles fraud information for National Cyber-Forensics & Training Alliance (NCFTA) analysis.

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idelity Payment Services is an authorized re-seller of e-commerce gateway software and provider of online merchant accounts. Payment gateway and virtual terminal software offered through Fidelity is scalable and customizable for processing credit cards, checks and recurring bills. A retailer’s staff can process orders received offline using the virtual terminal. All transactions are transmitted only after information is encrypted. Credit card information is never stored in the gateway database.

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iftyOne Global Ecommerce is a provider of multicurrency services that enable U.S. retailers to market, sell and fulfill merchandise to shoppers in more than 90 countries. FiftyOne manages all aspects of the international orders, including multicurrency pricing and payment processing, landed-cost calculation, customs clearance and brokerage, global logistics orchestration, international fraud management and customer-experience parity. It offers a turnkey product for online retailers.

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irst Atlantic is a payments processor offering a multi-currency payment gateway, international merchant accounts, offshore credit card processing, alternative payments, online fraud and data management, and bank acquirer services. Its platform supports online cash payment types, voucher-based services, e-wallets, prepaid cards, bank transfers and electronic funds transfer services. Its risk-management technology can be used as a stand-alone service or integrated with its payment services.



PAYMENTS PROCESSING

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First Data 5565 Glenridge Connector Northeast, Suite 2000 Atlanta, GA 30342 800-735-3362 FirstData.com Established: 1969

Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: American Bank of Texas, The Good Dog, Hurwitz Mintz Furniture, TruMark Financial Credit Union

Product Information Products/Services: First Data TransArmor security solution, POS payments, gift and incentive cards, online and telephone payments, payroll and disbursement solutions

Management Jonathan J. Judge CEO Mark Herrington, EVP, Global Product Management & Innovation Kevin Kern, EVP/CTO, Global Operations & Technology

First Data Independent Sales Card Processing Entry Level/Typical Pricing: $15/mo.; no setup or transaction fee Representative Clients: 3x3Mag.com, IBuyPhoneCard.com, WebNX.com

23371 Mulholland Drive, Suite 108 Woodland Hills, CA 91364 800-931-9835 FDISLoud.com Established: 2002

Management Russell Gottlich, CEO

Product Information Products/Services: First Data Global Gateway (Linkpoint Gateway)

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irst Data Independent Sales is part of First Data Corp., which offers payment processing for e-commerce and other retailers. First Data Independent Sales offers Internet processing gateways, retail point-of-sale gateways, mail-order/telephone-order merchant accounts, wireless terminals for online sales, electronic check acceptance terminals, and shopping cart and web site integration. Payment acceptance options include credit and ATM/debit cards and checks.

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FIS Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Apple, Best Western International, Staples, USAA

11601 Roosevelt Blvd. St. Petersburg, FL 33716 866-894-0807 FISGlobal.com Established: 1961 Product Information Products/Services: ClearCommerce, secure global payment processing, fraud management, order review, customized managed services and global services

Management William C. Roese, President, ClearCommerce Mark Andrews, CIO, ClearCommerce

FrontStream Payments Inc 100 Winners Circle, Suite 158 Brentwood, TN 37027 800-687-8505 FrontStreamPayments.com Established: 2000

Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Bellman Bear Books, Foss Swim School, Moody National Bank, Obee Credit Union, Suburban Software Systems

Product Information Products/Services: Merchant account services, credit card processing and payment software integration

Management Nana Vellayan, CEO/President Bill DeGraff, VP, Strategic Marketing & Product Management Terry Lopresti, SVP, Technolgy


irst Data provides a variety of payment processing services for online retailers, including credit, debit and gift cards, e-checks and alternative payments like PayPal and Google Checkout. It also offers tools for fraud-prevention and compliance with Payment Card Industry data security standards. Products and services include the First Data Global Gateway, First Data Global Gateway Virtual Terminal, First Data Secure Transport and First Data Payment Software.


IS’s ClearCommerce application offers a package of multichannel payment and risk management products for the point of sale, Internet and mail order/telephone order. Its services include processing of major credit and debit cards, e-checks and automated clearinghouse transactions, purchasing cards, and periodic billing as well as authorization and settlement services. It also provides fraud management, including risk management and modeling, and order review services.

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rontstream Payments provides merchant account and payment processing services for credit/debit cards and automated clearing house e-checks. The Frontstream payment gateway is designed to provide merchants services including auto-batched receipts, detailed online transaction reports and patent pending tokenization technologies used to avoid keeping cardholder data on file. The company aims to help online retailers speed up their payment process and lower processing costs. www.internetretailer.com

PAYMENTS PROCESSING

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Futurex LLC 864 Old Boerne Road Bulverde, TX 78163 800-251-5112 Futurex.com Established: 1981


Management Brett Smith, President/CEO Product Information Products/Services: Hardware security modules and Adam Cason, Product Marketing Manager Chris Hamlett, CTO key management servers

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GlobalCollect USA 3 Embarcadero Center, Suite 2900 San Francisco, CA 94111 415-975-0969 GlobalCollect.com Established: 2005 Product Information Products/Services: Local and international payment methods in almost 200 countries for 170 currencies, including all major credit and debit cards, direct debits, bank transfers, real-time bank transfers, eWallets, cash at outlets, prepaid

methods, checks, and invoices; WebCollect: single-interface payment platform; fraud screening services Entry Level/Typical Pricing: Pricing and fees vary, based on customized proposals Representative Clients: Financial Times, Google, Interbank FX, KLM Royal Dutch Airlines, Levi’s, Microsoft, Skype, Sony, Vindicia Management Thomas P. Staudt, CEO Peter Knight, CTO

1 Mall Drive, Suite 515 Cherry Hill, NJ 08002 888-638-7867 GoEmerchant.com Established: 1995

site; Gateway Package includes an Internet payment gateway, virtual terminal and merchant account Entry Level/Typical Pricing: $19.95-$59.95/mo.; $99 setup fee; $29.95 annual fee Representative Clients: American Red Cross, Baby and Me Boutique, Disigner Ornaments, Product Information Products/Services: Buy-Me Button is for merchants Kona Joe Coffee, NapaView, Prasada Jewelry who have a web site and want to add a shopping Management cart with secure credit card processing; Internet Thomas Fraser, GM store software for building an e-commerce web


oEmerchant offers three processing packages for online merchants. The Gateway package is an Internet payment gateway, a virtual terminal and a merchant account. The Gateway is a secure web server that provides an interface for web sites that require real-time transaction processing. GoEmerchant’s Buy-Me Button provides a remote shopping cart combined with a merchant account, virtual terminal and payment gateway. The Internet Store is for retailers wanting to build a web site.

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Google Checkout

Product Information Products/Services: Google Checkout Entry Level/Typical Pricing: No merchant setup fees; starts at 1.9% and $0.30/transaction; fraud protection and chargeback resolution

lobalCollect USA is a provider of local e-payment software for Internet businesses. It offers a portfolio of payment methods in almost 200 countries for 170 currencies. Its web-enabled interface processes international and national credit and debit cards, direct debit, real-time bank transfers, bank transfers, cash payment and bill payment, e-wallets, prepaid methods and checks. The company’s WebCollect online payment platform integrates with the merchant’s site.

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GoEmerchant.com

1600 Amphitheatre Pkwy. Mountain View, CA 94043 650-253-0000 Google.com Established: 2006

uturex is a provider of data-encryption security software for retail organizations, payment networks, financial institutions, transactions processors and terminal manufacturers. The company’s Kryptos TLS Server provides secure, hardware-based encryption of any data being transmitted through a socket-based connection. Futurex also offers the Encrypt Universal Interface, which includes the newest version of Europay, MasterCard and Visa credit and debit authentication standards.

Representative Clients: Blue Nile, Dazadi.com, Eastern Mountain Sports, The North Face, ShoeMall.com Management Larry Page, CEO Lorraine Twohill, VP, Global Marketing Sergey Brin, Co-Founder/President, Technology

oogle’s online payment service, Google Checkout, offers a tiered pricing schedule. The tiers are: 2.9% of the transaction amount plus 30 cents for merchants that process up to $3,000 in Google Checkout purchases per month, 2.5% plus 30 cents for those processing between $3,000 and $10,000, 2.2% plus 30 cents for $10,000 to $100,000 and 1.9% plus 30 cents above $100,000 per month. Google periodically offers special promotions, such as discounted shipping, for shoppers using Google Checkout.



PAYMENTS PROCESSING

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HostedPCI 900 Steeles Ave. West, U-501 Thornhill, Ontario Canada L4J 8C2 866-850-3608 HostedPCI.com Established: 2009

Entry Level/Typical Pricing: Cost/transaction scaling from 0-1 million transactions/mo. Representative Clients: Always At Auction, Bidz.com, Modnique.com, Novator, Order Dynamics, Star Wars Shop, Vigorate Digital Solutions

Product Information Products/Services: Checkout Express Edition, Call Center Edition, Payment Vault and Tokenization

Management Saurabh Soman, Founder/CEO Doug Eames, VP, Sales & Marketing TOP 500

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IDology 280 Interstate North Circle Southeast, Suite 610 Atlanta, GA 30339 866-520-1234 IDology.com Established: 2003 Product Information Products/Services: ExpectID, ExpectID IQ, ExpectID Enterprise, ExpectID age identity and age verification applications

Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Patelco Credit Union, eLayaway.com, Secure Medical, Zoey’s Room Management John Dancu, President/CEO Jodi Florence, Director, Marketing & Public Relations

Dology provides identity and age verification applications including ExpectID GeoTrace, part of its ExpectID product suite. ExpectID GeoTrace provides geolocation information and correlates an Internet protocol address with the information found on a person during an identity verification check. ExpectID GeoTrace enhances the analytics of IDology’s identity verification software. ExpectID GeoTrace monitors several conditions of an IP address including proxy types, proximity and countries.

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iovation Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Company declined to disclose customer names

111 S.W. Fifth Ave., Suite 3200 Portland, OR 97204 503-224-6010 iovation.com Established: 2004

Management Greg Pierson, CEO/Founder Jon Karl, Co-Founder/VP, Business Development Scott Waddell, VP, Technology

Product Information Products/Services: ReputationManager 360

ovation offers the Risk Module, an add-on service to ReputationManager that scores new and unknown devices on the Internet. This platform allows iovation to offer risk scoring that is not based on personally identifiable information provided by the online user, and takes advantage of iovation’s experience profiling fraudulent and abusive devices. Iovation helped pioneer the use of personal computer reputation technology for online fraud management and multi-factor authentication for e-commerce.

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JetPay LLC Entry Level/Typical Pricing: Pricing is interchange plus a flat fee per transaction Representative Clients: Apple Vacations, Expedia.com, Geeks.com, USA3000 Airlines, YMCA

3361 Boyington Drive, Suite 180 Carrollton, TX 75006 972-503-8900 JetPay.com Established: 1990 Product Information Products/Services: JetPay e-commerce payment processing solutions


ostedPCI is a payments processing company that applies its payment vault tokenization software to integrating e-commerce, order management, call center and customer relationship management applications. The module is designed to store credit card information securely and out of sight. The data is then replicated, managed as a token, or code, and used by multiple applications. Available payment interface formats include the hosted checkout IFRAME, call center and hosted checkout mobile.

Management Trent Voigt, Chairman/CEO Todd Fuller, EVP, Business Development


etPay specializes in Internet and recurring payments. The company offers all major brands within its core product bundle, including Verified by Visa, MasterCard SecureCode, Bill Me Later, PayPal, SecureeBill, Western Union and NACHA’s online payment option. JetPay can be integrated with many merchant banks. A merchant account provides retailers with online statements, the ability to order products and services online, and e-mail and toll-free phone access to customer care representatives. www.internetretailer.com

PAYMENTS PROCESSING

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Kount 917 S. Lusk St., Suite 300 Boise, ID 83706 208-489-3346 Kount.com Established: 2007 Product Information Products/Services: Kount Complete Fraud/Risk Platform, Kount SMB

Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: ClickBank, Staples.com, Virgin Mobile Management Bradley Wiskirchen, President/CEO Don Bush, Marketing Director Jim Gasaway, CIO

ount is a provider of a decision-engine platform for managing fraud in the online and telephone channels. The Kount Complete program is designed to detect and prevent fraud for merchants and other businesses with more than $10 million in annual revenues. Kount SMB is for merchants with annual revenues below $10 million. Fraud detection and prevention tools in the Kount platform include statistical risk scoring, rules-based fraud detection, cross-merchant linking and velocity checks.

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Product Information Products/Services: Complete Payment Management Management service package including payment processing, alternative payments, payment security, Tim Litle, Chairman/CEO Jason Pavona, EVP, Sales & Marketing international processing, merchant services, Bob Botelle, Chief Customer Officer

itle is a payment processor specializing in card-not-present payments, transaction processing and merchant services for e-commerce retailers and consumer-direct brands. The company offers processing for major credit card brands as well as alternative payments such as PayPal, Bill Me Later and e-checks. Litle also offers a merchant services group that offers guidance on how to manage chargebacks, improve authorization rates, minimize interchange costs and optimize operational performance.

MagTek

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Litle & Co. 900 Chelmsford St., Tower One Lowell, MA 01851 978-275-6500 Litle.com Established: 2001

1710 Apollo Court Seal Beach, CA 90740 562-546-6400 QwicKey.com Established: 2007 Product Information Products/Services: QwicKey

chargeback management, online reporting and fraud management Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: CSN Stores, Jewelry Television, Ontel Products, Orchard Brands, Overstock.com, Student Universe

Entry Level/Typical Pricing: $49.95 Representative Clients: Company declined to disclose customer names Management Mimi Hart, President/CEO Andy Deignan, VP, Global Marketing & Strategy

Main Street Softworks 5800 N.W. 39th Ave., Suite 104 Gainesville, FL 32606 800-650-9787 Monetra.com Established: 2001

Entry Level/Typical Pricing: Small Business Edition: $895; Corporate Edition: $1,595; Enterprise Edition also available Representative Clients: AT&T, Hooters, The Ladders, Papa Johns, Thrifty

Product Information Products/Services: Monetra Version 7 merchant payment software

Management Darryl Wright, President


agTek is a hosted application service provider offering credential authentication, data decryption services, and card authentication hardware devices for point of sale and e-commerce. It operates a fraudprevention, detection and alerting service. The company maintains a globally accessible registry of authentication information so retailers and others can assess the validity of credentials offered in the course of online identification, payment and other high value transactions.

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ain Street Softworks is a software development firm. Its primary application is Monetra, a financial payments processing program. Monetra offers features that enable retailers to design, develop, market and support payment applications; custom programming services for payments processing systems; and consultation for payment applications and system infrastructures. The software also includes secure recurring billing, fraud protection and scalable system design.



PAYMENTS PROCESSING

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Mazooma 1521 Alton Road, Suite 135 Miami Beach, FL 33139 855-466-2966 Mazooma.com Established: 2009

Entry Level/Typical Pricing: For digital content purchases of $20 and less, micropayment solution is 1.5% plus $.05/transaction Representative Clients: Company declined to disclose customer names

Product Information Products/Services: Secure, real-time e-commerce payment services

Management Wilson Lee, President Qun Chen, CTO

Merchant e-Solutions 3400 Bridge Pkwy., Suite 100 Redwood City, CA 94065 678-493-8853 Merchante-Solutions.com Established: 1999

Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: 2 Checkout.com, Classmates.com, Facebook, JellyBelly.com, PerfectMatch.com, Sabre Holdings, Wine.com

Product Information Products/Services: Domestic and international payment processing, MeS Payment Gateway, MeS Virtual Terminal, real-time web-based reporting

Management Sharif Bayyari, President/CEO Kevin Gallagher, GM, E-Commerce Jim Aviles, COO

Moneybookers USA /Skrill Entry Level/Typical Pricing: Standard initial fee to receive payments online is 2.9%, plus $0.29 Representative Clients: eBay, Hifi-Tower.co.uk

61 Broadway New York, NY 10006 800-238-9984 Moneybookers.com Established: 2001

Management Martin Ott, Co-CEO Nikolai Riesenkampff, Co-CEO/Executive Director Georgi Kostov, CTO

Product Information Products/Services: Skrill (Moneybookers) Digital Wallet

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erchant e-Solutions is a global e-commerce payment provider, with a payment gateway, processing platform and web-based reporting system. MeS’s platform for global payment processing integrates all payment authorization, settlement and real-time online reporting into one interface, making it easy to reconcile all payment methods and foreign currencies. MeS processes more than $14 billion in payments, supporting 150 global currencies and major credit, debit and alternative payments.

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oneybookers provides digital payment services, including the Moneybookers eWallet, an online payment option using an e-mail address and password. The company also offers more than 100 payment methods to retailers, ranging from major credit and debit cards to local payment options and instant bank transfers. Moneybookers currency services support processing in more than 200 countries and territories, allowing settlement in over 40 currencies. The company also offers risk and fraud management.

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MyECheck Entry Level/Typical Pricing: Ranges from $0.25/ transaction to 1.25% plus $0.10/transaction, only on successful transactions; no set up fees, maintenance or minimum fees Representative Clients: Cardinal Commerce, IP Commerce, TransFirst Holdings

6026 Ladero Way El Dorado Hills, CA 95762 916-222-4376 MyECheck.com Established: 2004 Product Information Products/Services: Check 21 eCheck application for remote transactions with Payment Guarantee, MyECheck


azooma is an alternative payment option that connects consumers directly to their online banking from the merchant’s checkout page, enabling instant payments for online purchases. To pay with Mazooma, a consumer chooses the option at checkout, selects his bank from a drop-down menu, and enters his online banking user name and password. When presented with the purchase amount, the consumer approves the purchase. Mazooma is for consumers who don’t like using credit cards online.

Management Edward R. Starrs, CEO Mark Hasik, National Sales Manager R. Stephen Blandford, CTO


yECheck is an electronic transaction processor and provider of alternative payment solutions. MyECheck’s RCC image service is a Check 21 application for remote transactions. Customers enter their check data on a retailer’s web site, which is then forwarded electronically to MyECheck. MyECheck also offers financial verification services, collections and guarantee, and guaranteed international payments. It provides bank remitting capabilities to bank accounts in over 120 countries. www.internetretailer.com

We make processing credit cards so simple, even this guy can figure it out. Thanks to Merchant e-Solutions’ all-in-one payment solution, even the most non-technical types can easily process credit card payments.

Merchant e-Solutions makes it easy: • Free Payment Gateway eliminates the need for third-party gateways and saves money. • Free Tokenization Service removes cardholder data and reduces your PCI compliance requirements. • Free Cost Analysis will help you find better rates. • Web-Based Reporting allows for streamlined tracking of all card transactions from order to payment and order to reconciliation dating back five years. • Chargeback Management is simplified through a 100% electronic web-based automation of workflows and integrates Discover and Amex chargebacks as well as all other cards.

To learn more, visit us at: http://www.merchante-solutions.com or contact us at: [email protected] 1.888.898.7693

PAYMENTS PROCESSING

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NETbilling Entry Level/Typical Pricing: 1.5% plus $.15/ transaction and $25/mo. gateway fee Representative Clients: Company declined to disclose customer names

25060 West Ave. Stanford, Suite 250 Valencia, CA 91355 888-357-8166 Netbilling.com Established: 1998 Product Information Products/Services: Credit card and automated clearing house processing, shopping cart, risk management, mainstream and high risk merchant accounts and call center services

Management Sarah Farber, CEO Mitch Farber, President

Optimal Payments Plc Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Company declined to disclose customer names

1620 27th Ave. Northeast Calgary, Alberta Canada T2E 8W4 866-826-8003 OptimalPayments.com Established: 1996 Product Information Products/Services: NETBANX payment processing service; NETELLER eWallet payment account service; NETELLER Net+ card program; NETELLER affiliate program

Management Joel Leonoff, President/CEO

Product Information Products/Services: One-Stop Global Payment Solution; multi-currency check and credit card processing for international business

Entry Level/Typical Pricing: 2.75% Representative Clients: Animals Asia Foundation, BusinessWeek, Dormeo UK, Operation Smile Management Rosanne Day, Managing Director Renée Frappier, Director, Marketing Brendan Mahar, VP, Sales


Management Michael Gokturk, CEO/Founder Product Information Sunan Spriggs, COO Products/Services: Credit card, mobile payment, Jason Collinge, CTO e-commerce and integrated point-of-sale technology including a mobile payment platform for credit card processing with smartphones


ptimal Payments processes credit card payments for Internet businesses, mail order/telephone order and retail point-ofsale merchants. It also processes electronic checks and direct debits online and by phone. Optimal Payments offers a payment page for merchants that want to process card payments via the Internet, without requiring a secure web site or programming expertise. Merchants add a link to their sites. The link takes customers to a payment page hosted on Optimal Payments servers.

acNet allows online retailers to offer international consumers the option to pay in their own currency, while receiving payment in the currency of the retailer’s choice. Customers see the exact amount that will appear on their credit card statement with no currency exchange. PacNet offers multi-currency credit card processing, check processing, check scanning, direct-debit processing, and inbound and outbound payment processing. It also provides local electronic payment options.

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Payfirma 1188 W. Georgia St., Suite 2002 Vancouver, BC Canada V6E 4A2 800-747-6883 Payfirma.com Established: 2011

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PacNet Services 595 Howe St., 4th Floor Vancouver, BC Canada V6C 2T5 604-689-0399 PacNetServices.com Established: 1994

ETbilling provides processing services to Internet merchants and others, including processing for credit cards, electronic checks and telephone orders. NETbilling services include advanced reporting, fraud scrubbing, a free shopping cart and 24/7 live service for retailers. NETbilling also offers order limits by Internet provider, a feature that allows merchants to block repeated transactions in a short period of time from the same Internet protocol address using different card numbers.


ayfirma is a Vancouver, British Columbia-based financial services company that processes credit, debit and electronic funds transfers in Canada and the United States online. Its services cover transactions made on the Internet, through mobile devices and at point-of-sale systems. PayHQ, Payfirma’s multi-currency payment gateway, is designed to enable businesses to completely integrate and consolidate their financial information systems a single login and dashboard. www.internetretailer.com

PAYMENTS PROCESSING

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PayLane UK 46 Station Road North Harrow, Middlesex UK HA2 7SE 44-203051407544 PayLane.com Established: 2005

from $.42 and online wires start from $.07 and 2% commission Representative Clients: ClickMeeting, EnoughPepper, GetResponse, Dr. Natura, Survs, VemmaEurope, Webreakstuf

Product Information Products/Services: Online payments system Entry Level/Typical Pricing: Transaction fees for credit and debit cards start from $.17 with 2% commission; direct debit transaction fees start

Management Karol Zielinski, Managing Director Ula Lachowicz, Marketing Communications Coordinator Dominika Buszka, Sales Executive

ayLane is a provider of processing services for payment methods such as credit cards, debit cards, direct debits and wire transfers, including localized payment services such as GiroPay in Germany, for online and mail-order/telephone-order merchants. The company supports processing of transactions in currencies from more than 50 countries and settlement in 20 currencies, including the Australian dollar, Brazilian real, Canadian dollar, euro, British pound sterling, and Japanese yen.

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PayLeap LLC 455W 250N Warsaw, IN 46582 877-472-9532 PayLeap.com Established: 2008

Entry Level/Typical Pricing: $29 setup fee, $29/mo. processing fee, $.25 transaction fee, 2.15% credit card rate; no monthly minimum or gateway fees Representative Clients: Company declined to disclose customer names

Product Information Products/Services: Online payment gateway service and online credit card processing systems

Management Scott Miller, CEO

ayLeap offers an e-commerce payment gateway that processes electronic payments in real time for online retailers and service providers. For e-commerce merchants, PayLeap bundles credit card processing with the merchant’s gateway account, reducing fees and consolidating statements. It can be integrated directly with existing shopping carts, QuickBooks or self-hosted secure socket layers. Merchants can process recurring payments through a virtual terminal and one-time web-based transactions.

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Product Information Products/Services: PayPal Website Payments Management Standard and Payments Pro Scott Thompson, President Entry Level/Typical Pricing: Monthly sales up to $3,000: 2.9% plus $.30/transaction; for monthly sales Ranjana Clark, SVP, Chief Customer & Marketing Officer of $3,000-$10,000: 2.5% plus $.30/transaction; for

ayPal, an eBay company, is made up of three online payment services: the PayPal global payment service, the Payflow Gateway and Bill Me Later. It has more than 100 million active registered accounts and is available in 190 markets. PayPal supports payments in 25 currencies, including the U.S. dollar, Australian dollar, Hong Kong dollar, Chinese yuan and the Japanese yen. It also has localized web sites n 21 markets, including Australia, Brazil, China, France, Germany and the United Kingdom.

Planet Payment

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PayPal 2211 N. First St. San Jose, CA 95131 408-967-7400 PayPal.com Established: 1998

670 Long Beach Blvd. Long Beach, NY 11561 800-489-0174 PlanetPayment.com Established: 1999 Product Information Products/Services: iPAY Gateway, an e-commerce and mail order payment application


monthly sales of $10,000 or more: 2.2% plus $.30/ transaction; additional 2.5% charge for any currency conversion and a 1% charge to receive payments from another country; no monthly or setup fees Representative Clients: American Airlines, Blockbuster.com, Buy.com, eBay.com, Overstock.com, Wal-Mart.com, Zappos.com

Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Company declined to disclose customer names Management Phillip D. Beck, Chairman/CEO Seth Asofsky, SVP, U.S. Region Alan Lubitz, CTO

lanet Payment is a multi-currency payments processor for online and mailorder/telephone order merchants. Planet Payment’s platform allows merchants to sell to international customers by pricing in foreign currencies on a web site or in a catalog and accepting payment in the currency the customer chooses. Its iPAY software offers card-not-present merchants a suite of payment and business management software. iPay enables online merchants to accept credit and debit cards as payment.



PAYMENTS PROCESSING

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Profinity LLC 9 Summit Ridge Road Shelton, CT 06484 866-982-9708 Profinity.com Established: 1986 Product Information Products/Services: Profinity Save and Protect; Profinity Credit Monitoring

Entry Level/Typical Pricing: $15.96 Representative Clients: Company declined to disclose customer names Management Martin Toha, CEO Paul Quintal, EVP Mark Beacham, President

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ProPay 3400 N. Ashton Blvd., Suite 200 Lehi, UT 84043 801-341-5300 ProPay.com Established: 1997 Product Information Products/Services: ProPay Merchant Account

Entry Level/Typical Pricing: $49.95 Representative Clients: Company declined to disclose customer names Management Gary Goodrich, CEO Scott Nelson, VP, Marketing Mark Johnson, CIO

Metropark, 379 Thornall St., 7th Floor Edison, NJ 08837 732-452-2440 RedPLC.com Established: 2000

Entry Level/Typical Pricing: Pricing structure is a tiered system dependent on transaction volumes Representative Clients: Air China, Kohls, Nordstrom, Sears, Singapore Airlines, T-Mobile, Virgin Mobile, WalMart.com

Product Information Products/Services: ReD1 Gateway: international payment gateway; ReD Shield: card not present fraud prevention

Management Paul Stanley, CEO Kami Boyer, Director, Marketing Nick Walker, Business Development Head

etail Decisions is a provider of card fraud prevention and payment processing services. Its ReD1 Gateway provides real-time and batch authorization, access to ReD Shield fraud prevention services and settlement services through a single point of integration. The gateway is designed for highvolume merchants and supports multiple card-not-present payment processing platforms. ReD offers multi-currency processing and support as well as processing of alternative payments like PayPal.

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Revolution Money Entry Level/Typical Pricing: Free Representative Clients: Company declined to disclose customer names Management Steve Case, Chairman/Founder/CEO

Product Information Products/Services: MoneyExchange: transfer money between accountholders


roPay’s payment platform helps online merchants protect sensitive data while providing a consumer-friendly web site. It features the Payment Management Interface, which allows customers to edit and prioritize payment methods they store on an e-commerce site. The data is securely stored by ProPay so it can be used for future transactions. The Secure Payment Integration allows merchants to transmit sensitive payment information directly to ProPay, with no data stored on the e-commerce site.

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Retail Decisions

P.O. Box 989 St. Petersburg, FL 33731 866-352-5919 RevolutionMoney.com Established: 2005

rofinity is a provider of card-not-present applications for businesses. Services include order confirmation, post-transaction analysis and cart abandonment inquiry calls. The company also offers consumer-discount programs designed to provide consumer members price breaks on road and tow services, shopping and dining, and other benefits. Targeting U.S. customers only, member data is accessible online through a secure account, where members access and keep track of their savings and benefits.


evolution Money operates a large PIN-based acceptance network for credit card purchase transactions in the U.S. Revolution Money, formerly Gratis Card, is an Internet-based payment system. Its offers include Revolution MoneyExchange, a free money-transfer services for online transactions and RevolutionCard, an anonymous PIN-protected credit card. Retailers can accept RevolutionCard through existing payment providers or directly through RevolutionMoney. www.internetretailer.com

PAYMENTS PROCESSING

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SafetyPay 420 Lincoln Road, Suite 600 Miami Beach, FL 33139 786-294-6411 SafetyPay.com Established: 2006 Product Information Products/Services: SafetyPay Entry Level/Typical Pricing: 1.5%-3%/transaction, depending on the country and industry; no setup or monthly fees

Representative Clients: Aeropost, Adyen, Amazon Gift Cards, American Airlines, BorderJump, Groupon, International Checkout, PlaySpan Management Manuel Montero, Founder/CEO Barbara Bibas, CMO/Co-Founder Jorge Bracho, CFO

Signature Card Services 8360 Melrose Ave., 3rd Floor Los Angeles, CA 90069 323-966-0050 SignatureCard.com Established: 1996 Product Information Products/Services: Merchant accounts for online merchants

Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Big Wicks Candle Boutique, DLS Management Cliff Teston, President/CEO

Product Information Products/Services: Card Not Present Signature and TransExam, Chargeback Management Systems

Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Company declined to disclose customer names Management Ernie Coward, CEO/Chairman

Product Information Products/Services: Subuno Fraud Screening SaaS


ignature Card Services focuses on small and mid-sized merchants in the start-up phase or in higher risk segments of the Internet retail business. The company provides basic payment processing as well as helping retailers find shopping carts that best fit their needs. It also assists retailers with web site design and hosting, from the creation of a few web pages to comprehensive customized sites. Transaction pricing varies according to volume and how the transaction is qualified.

ignaturelink offers a signature pad for the online point-of-sale designed to prevent so-called friendly fraud. It captures signatures in real-time, providing proof of purchase for orders. The signature pad can be embedded within a web page or document file. The signer’s signature is captured as an encrypted image and embedded within an Adobe Acrobat document. A barcode also may be attached to the signature image for further security. Retailers can query and view stored agreements at any time.

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Subuno 55 Broad St., 14F New York, NY 10004 646-481-1296 Subuno.com Established: 2011

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Signaturelink 605 Crescent Blvd., Suite 200 Ridgeland, MS 39157 800-511-2050 SignatureLink.com Established: 2002

afetyPay, a global e-payment system provider, allows e-banking customers and online shoppers to make online purchases worldwide directly through their local bank. The SafetyPay proprietary model releases no customer financial data while handling payments of an online customer’s purchase of goods or services. Only the consumer and the consumer’s bank are aware of the transaction, the consumer’s sensitive personal financial information and source of payment.

Entry Level/Typical Pricing: $99/mo. Representative Clients: Company declined to disclose customer names Management Edward Lin, President

ubuno offers fraud screening technology and services through a Software-as-aService model. Services include access to the company’s rules engine, which enables customers to set up their own automated screening rules; a manual review portal; manual transactions entry or automated application programming interface by Subuno; and daily reports. The service is billed monthly and clients can cancel at any time. The company charges $.05 per transaction over the allotted number of transactions.



PAYMENTS PROCESSING

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Symantec Entry Level/Typical Pricing: Secure Site Pro with EV (Extended Validation) base: $1,499; Secure Site with EV base: $995; Secure Site Pro base price: $995 Representative Clients: Charles Schwab, eBay, Newegg, Overstock.com, Peapod

350 Ellis St. Mountain View, CA 94043 800-721-3934 Symantec.com Established: 1982 Product Information Products/Services: VeriSign SSL

Management Enrique Salem, CEO Janice Chaffin, CMO David Thompson, CIO

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TransFirst Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Company declined to disclose customer names

12002 Airport Way, Suite 100 Broomfield, CO 80021 888-541-4137 TransFirst.com Established: 2000 Product Information Products/Services: TransLink, TransAction Express, PayFox Mobile Processing Application

Management John Shlonsky, President/CEO John Kirkpatrick, CIO

650 Castro St., Suite 270 Mountain View, CA 94041 650-318-0000 TrialPay.com Established: 2006

Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Discover, The Economist, Gap, Groupon, Netflix, Lancome, ProFlowers, The Wall Street Journal

Product Information Products/Services: Transactional advertising, coupon distribution, post-transaction marketing and monetization applications for game publishers

Management Alex Rampell, Co-Founder/CEO AJ Shanley, COO Terry Angelos, Co-Founder/Chief Product Officer


rialPay is a provider of an alternative payment platform designed to help online merchants turn browsers into buyers. Its payment and promotions solutions include a Purchase Incentive Platform, which helps online sellers optimize conversions and boost average order value while reducing promotional costs. By offering free products, coupons or gift cards to online shoppers, TrialPay’s purchase incentives help customers complete their transactions or add more to their carts.

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TRUSTe

Product Information Products/Services: Privacy statements, web site privacy seals, e-commerce compliance

ransFirst is a provider of secure credit card processing services and payment enabling technologies. TransFirst offers three proprietary processing applications, including TransAction Central. TransAction Central is a web-based centralized payment processing systems that can be customized to meet merchants’ individual needs. The TransLink application is a web-based reporting system to help merchants manage their credit card acceptance, including transaction and chargebacks history.

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TrialPay

55 2nd St., 2nd Floor San Francisco, CA 94105 415-520-3490 TRUSTe.com Established: 1997

eriSign Authentication Services is now part of online security provider Symantec. VeriSign offers several products for online retailers, including the VeriSign Identity Protection Authentication Service. The VIP service is a cloud-based authentication that combines a username or password with a credential, such as a card or token. It protects networks, applications and data against unauthorized access. VeriSign also offers VIP Access for Mobile for more than 90 mobile phone models.

Entry Level/Typical Pricing: Starts at $499/yr. Representative Clients: Apple, AT&T, Disney, eBay, Facebook, Hewlett-Packard, Intuit, Microsoft, Nationwide, Yelp, Zynga Management Chris Babel, CEO Dave Deasy, VP, Marketing Ken Okumura, VP, Engineering


RUSTe is an online trustmark provider. The company offers a broad suite of privacy services, including TRUSTe’s Web Privacy, Email Privacy and Trusted Download Programs, to help business build trust. They offer programs across all online channels, including web sites, mobile applications, advertising, cloud services, business analytics and e-mail marketing. Before awarding a mark, TRUSTe scans a site for potential threats and ensures the retailers meets federal and state privacy requirements. www.internetretailer.com

PAYMENTS PROCESSING

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TSYS 1 TSYS Way Columbus, GA 31902 706-649-2310 TSYS.com Established: 1983

Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Bank of America, Canadian Tire, Capital One

Management Philip W. Tomlinson, Chairman/CEO Product Information Products/Services: Issuer processing and acquiring M. Troy Woods, President/COO G. Sanders Griffith III, services Senior EVP/General Counsel/Secretary

SYS is a provider of payment processing services for merchants. It offers several options for e-commerce merchants including PayFuse, Authorize.net, PayPal Payflow and 3-D Secure Payer Authentication. PayFuse integrates Internet sales data into existing business systems, offering e-commerce payment processing software. It offers order management, including shipping confirmation, settlement and credits, and automatic order capture, as well as transaction reporting.

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Product Information Products/Services: A retail certified gateway on the First Data, TSYS, Chase Paymentech and Global Management platforms; also certified on multiple eCheck and Ben Goretsky, CEO automated clearing house processors; the USA ePay gateway is Level 1 PCI certified and supports

he USA ePay gateway supports the major payment processing platforms in the credit card and check processing industry, including First Data, TSYS, Global and Paymentech. It also is integrated with many Internet shopping cart/store builders. ePay uses multiple third-party security companies to ensure it meets security standards, including TrustWave, Security Metrics, Qualys Secure and McAfee Secure. ePay also offers a multi-use form for creating checkout pages and one-item product web sites.

Verifi

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USA ePay 4929 Wilshire Blvd., Suite 920 Los Angeles, CA 90010 866-872-3729 USAEpay.com Established: 1998

8391 Beverly Blvd., Box 310 Los Angeles, CA 90048 323-655-5789 Verifi.com Established: 2005 Product Information Products/Services: Electronic payment and risk management applications for card-not-present merchants

such features as the Customer Billing Database, Fraud Stopper Center, detailed graphs and reports, custom reports, multicurrency processing and QuickBooks integration Entry Level/Typical Pricing: Setup: $99-$149; monthly: $20; transaction: $0.05-$.10 Representative Clients: Company declined to disclose customer names

Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Company declined to disclose customer names Management Matthew Katz, President/Chairman Jeff Sawitke, Chief Product Officer Hoa Le, VP, Technology

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Vertex 1041 Old Cassatt Road Berwyn, PA 19312 610-640-4200 Vertexinc.com Established: 1978


Management Jeff Westphal, President/CEO Product Information Products/Services: Vertex Indirect Tax O Series for Alex Smith, VP, Communications & Public Affairs John Viglione, CTO/VP Retail: sales, use and value-added tax platform; designed for back office, in-store, e-commerce and point-of-sale environments


erifi is a provider of Software-as-aService based global electronic payment services for card-not-present merchants, including online retailers. Its customizable and real-time reporting platform is the foundation for Verifi’s suite of fraud and risk management tools. Its services include transaction risk management and mitigation, cardholder authentication and chargeback re-presentment for the major credit card brands. The company is payment card industry Level 1 certified.

ertex provides global tax software and services. It offers applications that help streamline, integrate and automate corporate tax processes. Vertex Indirect Tax O Series provides a single platform to streamline retailers’ sales tax, consumer use tax and global tax management processes. Combining these three tax types on one platform is designed to help clients achieve greater tax performance through better data management and automation. The company has offices in the U.S., Brazil and England.



PAYMENTS PROCESSING

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Vindicia 19 Davis Drive Belmont, CA 94002 650-264-4700 Vindicia.com Established: 2003

Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Blizzard Entertainment, BuddieShops, CyberDefender, Homestead, Intuit, Magmic, Mind Cancy, Outspark, Symantec

Product Information Products/Services: Vindicia CashBox, Vindicia CashBox StoreFront

Management Gene Hoffman Jr., Chairman/CEO Sanjay Sarathy, SVP, Marketing Mark B. Elrod, EVP, Engineering

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Wells Fargo Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Company declined to disclose customer names

550 California St., 2nd Floor San Francisco, CA 94105 866-878-5865 WellsFargo.com Established: 1852 Product Information Products/Services: Wells Fargo Payment Gateway

Management James P. Smith, EVP/Internet Services Head Stephanie Smith, EVP, Online Sales & Marketing George Tumas, CIO, Internet Services Development

ells Fargo, a pioneer in e-commerce payment processing, offers online retailers a comprehensive payments application, including Address Verification Service, the Discover Network Address Verification Service, Verified by Visa and MasterCard SecureCode. The bank’s merchant services division also offers electronic check authorization. Wells Fargo also has joined with Bank of America to operate a single, combined automated clearinghouse platform for companies and their clients.

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Western Union Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Company declined to disclose customer names

P.O. Box 6036 Englewood, CO 80112 720-331-1000 WesternUnion.com Established: 1856 Product Information Products/Services: Consumer-to-consumer money transfers and consumer-to-business transactions

Management Hikmet Ersek, CEO Diane Scott, CMO Robin Heller, EVP, Operations

estern Union offers global money transfer, money order and bill payment services to consumers worldwide. The company also offers online accounts to help U.S. businesses manage incoming foreign currency. The accounts allow customers to transfer funds in their local currencies to a U.S. merchant’s account where it is converted to U.S. dollars. Western Union also offers currency risk management consultation. Western Union owns Custom House, a foreign exchange and international payments company.

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WorldPay Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: 888, Crocs, Dell, Disney, Interflora, Sony

650 Townsend St., Suite 245 San Francisco, CA 94103 44-01268500615 WorldPay.com Established: 1993 Product Information Products/Services: Domestic and international payment processing, merchant accounts, advanced risk management, foreign exchange risk management and payout services


indicia, a provider of on-demand payment management software, is the developer of the Vindicia CashBox StoreFront, which features order management, checkout and shopping cart facilities, catalog management and compliance with Payment Card Industry data security standards. The storefront supports different payment methods from credit to prepaid cards. It also offers the ability to implement microtransactions and coupons as a payment method. Vindicia also provides fraud management services.

Management Floris de Kort, Managing Director, E-Commerce Shane Happach, Chief Commercial Officer Alex Cyriac, VP, Business Development, North America


orldPay is a provider of electronic payment processing services, including credit, debit, checks, gift cards, e-commerce, loyalty cards and prepaid cards. The company provides processing services through its shopping cart technology. It also offers a virtual terminal that enables online merchants to authorize, process and manage card transactions from any webenabled computer. WorldPay partners with the Authorize.Net payment gateway, and integrates with QuickBooks and Excel. www.internetretailer.com

PERSONALIZATION

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4-Tell 813 S.W. Alder St., Suite 450 Portland, OR 97204 503-746-9070 4-Tell.com Established: 2009 Product Information Products/Services: 4-Tell Boost

Entry Level/Typical Pricing: Subscription pricing starts at $49/mo. Representative Clients: Columbia Sportswear, Ex Officio, Icebreaker, Lukie Games Management Ken Levy, Founder/CEO Amy Weissfeld, Sr. Director, Sales & Marketing Neil Lofgren, Co-Founder/VP, Engineering

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7 Billion People 9442 Capital of Texas Hwy. North, Suite 500 Austin, TX 78759 512-583-0339 7bpeople.com Established: 2007

Entry Level/Typical Pricing: Priced on annual license basis starts at $15,000/mo. Representative Clients: ASAP Ventures/121carhire.com, World Travel Holdings/Cruises Only

Product Information Products/Services: WebLegend, web personalization software

Management Mark Nagaitis, CEO/Co-Founder Steven Miers, VP, Engineering

Aggregate Knowledge 1820 Gateway Drive, Suite 300 San Mateo, CA 94404 650-293-2920 AggregateKnowledge.com Established: 2005 Product Information Products/Services: Media intelligence platform

Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Company declined to disclose customer names Management Dave Jakubowski, CEO Rob Grzywinski, CTO

Product Information Products/Services: Amadesa Customer Experience Suite


ounded in 2007, 7 Billion People is a personalization provider. It has developed an algorithm that uses key findings from behavioral and linguistic psychology to determine what triggers shoppers to buy. It says average conversion rates increase at least 10% within six weeks of implementation. The technology adapts how a web site’s pages are presented to site visitors in real time, based on how individual visitors like to receive information as determined by how they click through the site.

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ggregate Knowledge is a Softwareas-a-Service provider of ad campaign and audience analytics. The AK Media Intelligence Platform combines campaign analytics with audience data mining and multi-touch attribution to help retailers and others with data to help build their businesses. In August 2011 unveiled TRUSTe verification of data privacy for its software platform. It also launched a Privacy Assurance Program to promote online trust of its clients’ customers.

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Amadesa 630 Davis St., #300 Evanston, IL 60201 866-321-8245 Amadesa.com Established: 2005

-Tell’s personalized recommendations is designed to drive growth by converting browsers to buyers, increasing order size, lowering cart abandonment and engaging shoppers so they become repeat customers. Pricing starts at $49 per month and the software is designed to integrate into any e-commerce platform. The application takes four to 20 hours to integrate for all sales channels and can provide a 10%-25% increase in sales. Its standard configuration allows up to 20 recommendations at a time.

Entry Level/Typical Pricing: Pricing for Amadesa Customer Experience software starts at $2,000/mo. Representative Clients: 2Checkout, Shoebuy.com, TRUSTe Management Avi Kedmi, Founder, CEO Pete Olson, VP, Enterprise Solutions Shlomo Lahav, Chief Scientist

madesa provides web site testing and relevancy targeting to help e-commerce companies increase conversions and revenue and enhance shopper experiences. In June 2011, the vendor released a new version of InPlace, which allows retailers to designate testing zones on a live web site with no disruption to site functionality. It displays a pop-up dashboard that provides access to current test performance and real-time results. InPlace is part of the Amadesa Customer Experience Suite.



PERSONALIZATION

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Barilliance Entry Level/Typical Pricing: Fixed/performancebased options, starting at $500/mo. Representative Clients: 3balls.com, Eye Buy Direct, Fnac, Pets at Home. Skis.com

32 Nachshon St., Ramat Hasharon, Israel 47301 617-284-6237 Barilliance.com Established: 2008 Product Information Products/Services: Personalized product recommendations, segmentation/targeting, e-mail retargeting, cart abandonment tools, social shopping

Management Nir Ben-Dor, Co-Founder Amir Globerson, Scientific Advisor

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Baynote Representative Clients: Altrec.com, Anthropologie, AT&T, Bluefly, Campbells, Dell, Expedia, General Mills, J. Crew, Jockey, Kodak, OfficeMax, Urban Outfitters, TurboTax

5300 Stevens Creek Blvd., Suite 200 San Jose, CA 95129 866-921-0919 Baynote.com Established: 2005 Product Information Products/Services: Baynote personalization platform Entry Level/Typical Pricing: Pricing and fees vary; annual contracts typically range from $50,000$250,000

Management Doug Merritt, President/CEO Gary Specter, VP, Sales Scott Brave, CTO

3900 North Capital of Texas Hwy., Suite 300 Austin, TX 78746 512-551-6000 Bazaarvoice.com Established: 2005

Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Argos, Best Buy, Costco.com, Dell, Macy’s, Microsoft, OpenTable, Panasonic, Rubbermaid, Petco, Samsung

Product Information Products/Services: Ratings & Reviews, Ask & Answer; stories; customer intelligence, social connect; BrandAnswers

Management Brett Hurt, Founder/CEO Erin Mulligan Nelson, CMO Bratn Barton, Co-Founder/Chief Innovation Officer


azaarvoice is a provider of hosted social commerce applications. Its Softwareas-a-Service application seeks to turn social media into social commerce. Consumers create and share ratings, reviews, questions, answers and stories about products and brands on client web sites. That information is syndicated across the web and through the channel. All reviews posted at a Bazaarvoice client’s web site automatically are displayed on a mobile-optimized site hosted at m.clientname.com

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Buysight

Product Information Products/Services: Buyer targeting

aynote provides a personalization platform that uses buyers’ history and profile data to generate targeted landing pages, product and content recommendations, search, e-mail, chat, offers, social, mobile and other content across shopping channels. The Baynote Personalization Platform includes conversion applications, a merchandising center, a dynamic personalization engine and an integration framework. The merchandising center provides a unified interface for managing reports and A/B tests.

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Bazaarvoice

550 College Ave. Palo Alto, CA 94306 888-987-7467 Buysight.com Established: 2008

arilliance is a Software-as-a-Service personalization technology provider. Its personalization application is designed for fast setup and requires no coding or backend integration. The technology enables retailers to personalize their e-commerce sites with 20 or more product recommendation types. Retailers are also able to send customers e-mails with relevant recommendations, and segment and target visitors with personalized messages and offers. The company is based in Tel Aviv, Israel.

Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Company declined to disclose customer names Management Shaukat Shamim, CEO/Co-Founder Jeff Weitzman, CMO Jayesh Bhayani, CTO/VP, Engineering


uysight collects real-time shopping transaction and activity information to determine what shoppers are interested in buying across hundreds of product and service categories. In 2011, the company announced new platform features that allow advertisers to bid on real-time, in-market shopping behaviors like they would bid on keywords in paid search. These include a redesigned campaign analysis portal and cost-per-click pricing, along with new product feed options. www.internetretailer.com

PERSONALIZATION

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Certona 100 Via De la Valle, Suite 100 Del Mar, CA 92014 858-369-3888 Certona.com Established: 2004 Product Information Products/Services: Resonance Recommendations

Entry Level/Typical Pricing: Prices start at $25,000/yr. Representative Clients: eBags.com, Guess, PETCO Animal Supplies, Redcats USA, Staples Management Meyar Sheik, CEO Geoffrey Hueter, CTO Peter Wells, SVP, Global Sales

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ChoiceBot 530 Bush St., Suite 600 San Francisco, CA 94108 877-538-9511 ChoiceBot.com Established: 2006

Entry Level/Typical Pricing: Small Retailer Edition: $99/mo.; Datafeed Edition: $2,500 for setup and 90-day trial Representative Clients: Central Vacuum Stores, PC Connection, RV Supply Warehouse

Product Information Products/Services: ChoiceBot for e-Retailers 2.0

Management Nick Desbarats, CEO/Acting CTO Alfredo Coppola, VP, Business Development

One Charles Park, Sixth Floor Cambridge, MA 02142 617-498-7800 ChoiceStream.com Established: 2001

Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: AT&T, BBC, Dish Network, Shockwave, Staples, Texco, Ticketmaster, VH1, Zappos.com

Product Information Products/Services: ChoiceStream RealRelevance, personalized recommendation service

Management Steve Johnson, CEO Michael Strickman, CTO


hoiceStream provides hosted personalization services including home and product pages, intelligent shopping carts and order confirmation that allow e-retailers to cross-sell and upsell, plus customized e-mail marketing. In June 2011, the company launched Crunch, an audience targeting platform that uses proprietary intent data to predict how audiences will react to particular messages or marketing campaigns. Crunch can reveal to brands or advertisers audiences they had not thought to target.

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Criteo

Product Information Products/Services: Expand Your Search

hoiceBot provides web-based software designed to enable shoppers to search for and evaluate any product. ChoiceBot’s search algorithm ranks products by users’ top overall preferences. The Small Retailer Edition is a hosted, self-managed product for small retailers. The Data Feed Edition is hosted technology for e-retailers with larger or frequently updated inventories. Product datasets, available on a paid subscription basis, contain product attribute data for popular product categories.

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ChoiceStream

411 High St. Palo Alto, CA 94301 650-322-6260 Criteo.com Established: 2005

ross-channel retailers use Certona’s Resonance Recommendations Platform to help personalize their customers’ shopping experience and drive increased average order values, conversion rates and sales. By combining knowledge about shopping behavior and individual profiling, Certona automates a retailer’s ability to provide real-time, relevant, individualized product recommendations and promotions through the Internet, e-mail, mobile devices and call centers.

Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Company declined to disclose customer names Management Jean Baptiste Rudelle, CEO/Co-Founder Jonathan Wolf, Chief Buying Officer Franck Le Ouay, Chief Scientist/Co-Founder

y analyzing product searches on e-retailers’ web sites, Criteo can generate new leads and transactions. The company’s technology allows retailers to re-engage with consumers who have visited and left their e-commerce sites via dynamic banners with product-specific recommendations that are generated for each individual. In April 2011, Greg Coleman, former president and chief revenue officer of The Huffington Post and EVP global sales for Yahoo, took over as president of the company.



PERSONALIZATION

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Dotomi Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Company declined to disclose customer names

168 N. Clinton St. Chicago, IL 60661 312-588-3600 Dotomi.com Established: 2003

Management John Giuliani, President Ken Treske, SVP, Marketing Scott VanDeVelde, SVP, Sales

Product Information Products/Services: Personalized online display media

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FetchBack Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Company declined to disclose customer names

100 W. University, Suite 101 Tempe, AZ 85821 888-343-6411 FetchBack.com Established: 2007

Management Chad Little, Founder/CEO Srinivas Jasthi, VP, Engineering

Product Information Products/Services: Ad retargeting

Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: AutoTrader.com, Expedia, Kiddicare.com, Meijer, Overstock.com

455 Broadway, 4th Floor New York, NY 10013 646-467-8200 HookLogic.com Established: 2004 Product Information Products/Services: HookLogic Incentive Manager, HookLogic AdManager

Management Jonathan Opdyke, CEO Jonn Behrman, Chief Product Officer Kevin Hermida, CTO

n September 2011, HookLogic announced it had received $9.5 million in financing from Bain Capital Ventures in its first institutional investment. The company says it will use the funds to further develop its Software-as-a-Service platform to expand across retail, travel and automotive sectors in North America and Europe. HookLogic provides technology that allows e-commerce retailers to incorporate paid media programs within their online, mobile, and social stores.

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iGoDigital Representative Clients: Amazon, Best Buy, Buy Seasons, Direct Brands, Scholastic, HH Gregg, Head and Shoulders, Olay, OnlineShoes, Pitney Bowes, Phillips, SK-II, Staples, Wal-Mart

Management Eric Tobias, President Product Information Rachel Modiano, Director, Marketing Products/Services: Product recommendations/eMatthew Coffman, CTO mail recommendations/selling tools Entry Level/Typical Pricing: Activity based pricing model, average $2,500 per tool/mo. or flat fee model


etchBack’s technology provides detailed retargeting analytics, enabling retailers to determine the effectiveness of ad campaigns. In 2011, the company expanded its technology to include four advanced features aimed at enabling retailers to maximize ad dollars and build brand engagement. Retailers can now automatically adjust ad messaging, images, time of display and other campaign factors based on data collected each day, such as day-to-day ad performance.

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HookLogic

5252 E. 82nd St., Suite 300 Indianapolis, IN 46250 888-496-2446 iGoDigital.com Established: 2004

otomi provides personalized media for display advertisements, adapting banner content and media placements in real-time for the user. The company can identify and message existing customers and send them different messages based on their motivations and value to a retailer’s brand. It also can maintain an ongoing dialog with consumers that have expressed an interest in a brand. In August 2011, Dotomi was acquired by digital marketing firm ValueClick for $295 million in cash and stock.


GoDigital provides product recommendations that personalize the shopping experience through web sites, e-mails, mobile devices, call centers and in stores. The company provides tools that walk shoppers through a brief set of lifestyle or usage questions, resulting in a personalized set of recommended products. In August 2011, the company announced the availability of its application programming interface, enabling retailers to access general tools built on the iGoDigital platform. www.internetretailer.com

PERSONALIZATION

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iGuiders 23811 Chagrin Blvd., Suite 244 Beachwood, OH 44122 216-342-4115 iGuiders.com Established: 2008

Entry Level/Typical Pricing: One time setup fee $750-$1,500; ongoing monthly usage fee based on digital marketing tactic(s) deployed Representative Clients: Bed Bath & Beyond, Blair, IKEA, Kodak, Mattel, Skuandy, Sports Authority

Product Information Products/Services: Guiders shopping/search module launched from web sites/ads/e-mails

Management Jodi Marchewitz, CEO/Founder Chaz Napoli, COO/ Business Development

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Jet 1500 Centre Circle Downers Grove, IL 60515 630-932-9000 ImagineJet.net Established: 1948 Product Information Products/Services: Gift/loyalty/membership/ insurance card programs

Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Company declined to disclose customer names Management George Bogdanovic, CEO Randy Fox, Director, Marketing

Product Information Products/Services: MaxSEGMENT, MaxPREDICT, MaxRECOMMEND

Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: The Finish Line, Hertz, Hewlett-Packard, Time Warner Cable, Management Tim Brown, CEO Ashley Eckel, Marketing Manager

Product Information Products/Services: SaaS platform: web site content/featues testing, targeting and personalization with browser-based dashboard


axymiser, is a United Kingdom-based provider of personalization and conversion rate optimization tools. The company recently expanded in the U.S. and Germany and launched new personalization applications, including MaxPREDICT, which uses behavioral targeting models to enhance site experience, and MaxRECOMMEND, which recommends products based on viewing, buying and site behavior. In April 2011 Maxymiser announced it had achieved a 211% growth rate between January 2010 and January 2011.

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Monetate 951 E Hector St. Conshohocken, PA 19428 877-666-3828 Monetate.com Established: 2008

et is a provider of gift, loyalty, membership and insurance card programs to web retailers and others. Its card applications include strategy, creative and design; production and personalization services, including hydraulic laminating, surface printing, paper and plastic, holograms and foil stamping, and custom shapes; and fulfillment services, including carrier/packaging production, laser imaging, match affixing and third-party wrap packaging, shrink wrapping, labeling, and drop shipping.

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Maxymiser 22 Cortlandt St., 16th Floor New York, NY 10007 212-419-0394 Maxymiser.com Established: 2006

Guiders is a provider of guided online shopping and searching. The company’s Guided Shopping Experience (GSE) gets visitors into what it calls the purchase funnel by placing some kind of call to action within an ad, on a web site or in an e-mail, inviting them to a personalized shopping experience. The GSE then asks the shopper a series of questions to assess what the shopper cares about. The module guides the shopper to recommended products and links to places to buy.

Entry Level/Typical Pricing: $5,000 for lower volume level sites Representative Clients: PETCO, QVC, Urban Outfitters Management David Brussin, Founder/CEO Blair Lyon, VP, Marketing Tom Janofsky, VP, Engineering

onetate enables retailers to test and position personalized product recommendations, messages and features anywhere on their site based on information gathered about site visitors. For example, retailers can highlight a tax-free policy prominently for site visitors in sales tax-free states or change their hero image based on the weather in a particular shopper’s area. Shadow CRM Profiling is an automated system that builds a high-resolution picture of each visitor and customer.



PERSONALIZATION

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MyBuys Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: BarnesandNoble.com, Etronics, Foot Locker, FTD, PC Mall

411 Borel Ave., Suite 100 San Mateo, CA 94402 650-544-2400 MyBuys.com Established: 2006

Management Robert Cell, CEO Neil Patil, SVP, Marketing Mark Wiler, VP, Engineering

Product Information Products/Services: MyBuys 5.2

O

OpinionLab Representative Clients: 1-800-PetMeds, Air Canada, American Express, Chase, Cigna, The Container Store, Expedia, FedEx, REI, Vegas.com, Williams-Sonoma

600 Central Ave., Suite 265 Highland Park, IL 60035 847-681-6100 OpinionLab.com Established: 2000 Product Information Products/Services: Voice of Customer feedback technology Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing

Management Rand Nickerson, CEO Mark Treschl, President Rick Blair, CIO

Product Information Products/Services: PowerReviews Enterprise/ PowerReviews Express Entry Level/Typical Pricing: PowerReviews Enterprise starts at $2,000/mo. (plus one time

setup fee); PowerReviews Express starts at $99/mo. (first 30 days free) Representative Clients: Ace Hardware, Aeropostale, B & H Photo, Brooks Running, Diapers.com, Drugstore.com, Forever 21, Gardener’s Supply Company, Jockey International, Recreational Equipment, Redcats USA, Staples Management Pehr Luedtke, CEO Cathy Halligan, SVP, Sales & Marketing Jim Morris, CTO

Product Information Products/Services: PersonalMerchant


n September 2011, social commerce network provider PowerReviews launched two Facebook products that allow retailers to make product discovery and shopping more social. Facebook Discovery enables shoppers to converse about particular products or categories within the retailer’s e-commerce site, but will also post to their Facebook newsfeeds. Facebook Community enables retailers to link shoppers’ profiles to on-site reviews and reward its best reviewers.

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PredictiveIntent One Lincoln Centre, 18W140 Butterfield Road, 15th Floor Oakbrook Terrace, IL 60181 877-298-9380 PredictiveIntent.com Established: 2008

pinionLab enables consumers to register comments on the brands they use by clicking the [+] link on a retailer’s web site to open a comment card that allows them to leave ratings, comments and answers to customized questions. The company analyzes the feedback and helps retailers understand and act on the input they receive. In June 2011, the company made it easier for consumers to connect to a brand by connecting to its mobile-enhanced site or by accessing quick response (QR) codes.

I

PowerReviews 22 4th St., 6th Floor San Francisco, CA 94103 866-345-1461 PowerReviews.com Established: 2005

yBuys is a provider of multichannel personalization for retailers and brands that uses a portfolio of algorithms to deliver relevant recommendations to shoppers. The company uses A/B testing designed to help retailers increase conversion rates and average ticket and drive higher e-mail open and click-through rates. MyBuys also can help web retailers establish Facebook shopping capabilities and mobile-optimized e-commerce sites. MyBuys also can provide call centers with productsuggestions.

Entry Level/Typical Pricing: Starting from $500/mo. subscription Representative Clients: Family Christian Stores, Medisave, Nuwear, Smythson Management Neil Hamilton, CEO/Co-Founder Stuart Swift, CTO/Co-Founder James Doman, Marketing Manager


redictiveIntent is a recommendation engine, providing personalization and discovery technology to web retailers and others. Its PersonalMerchant technology plugs into all versions of Magento, allowing providers and retailers to configure rules as to how and when content and products are presented to specific visitors using the company’s Suggestion Choreography technology. PersonalMerchant observes and analyzes visitor behavior, then calculates and suggests the most relevant products. www.internetretailer.com

PERSONALIZATION

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Rapleaf 667 Mission St., 4th Floor San Francisco, CA 94105 415-786-7270 Rapleaf.com Established: 2006

Entry Level/Typical Pricing: Age, gender and locations date fields are free; other fields start at $.01/matched field Representative Clients: Active Prospect, Exact Target, JangoMail, What Counts

Product Information Products/Services: Personalization API

Management Auren Hoffman, CEO/Co-Founder Phil Davis, GM, Sales & Marketing Services Jeremy Lizt, VP, Engineering/Co-Founder

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RichRelevance 275 Battery St., Suite 1150 San Francisco, CA 94111 415-956-1947 RichRelevance.com Established: 2006

Representative Clients: 1-800-Flowers, Costco, J.C. Penney, Motorycle Superstore, Office Depot, Overstock.com, Patagonia, Saks, Sears Holdings, Target, Vitamin Shoppe, Walmart.com, Wine.com

Management David Selinger, CEO/Co-Founder Product Information Diane Kegley, CMO Products/Services: enRICH Personalization Darren Vengroff, Chief Scientist/VP, Product Platform, CNET Intelligent Cross-Sell Entry Level/Typical Pricing: SaaS licensing fee and professional services

1020 West 31st St., Suite 225 Downers Grove, IL 60915 630-874-2424 SHCDirect.com Established: 1998

Entry Level/Typical Pricing: Pricing and fees vary based on the percentage of net sales that personalized recommendations drive Representative Clients: Company declined to disclose customer names

Product Information Products/Services: Loyalty marketing, channel incentive programs and acquistion strategies

Management Jeffrey Harris, President/CEO John Morris, VP, Business Development Mark Horbal, VP, IT


HC Direct is a consumer loyalty, customer relationship marketing program provider to web retailers and others. Products include loyalty marketing, channel incentive programs and acquisition strategies. Services include customer services design, decision support analytics, data services, communications, information technology, program management and InfoStation—a central repository of customer information and reports—and customer service and reward fulfillment.

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SteelHouse

Product Information Products/Services: Behavioral commerce

ichRelevance offers a personalized product recommendation application. Recommendations are based on the shopper’s unique attributes and shopping behaviors, such as past purchases and browsing history. The company’s services are available on retailer’s e-commerce sites, mobile apps and e-mail campaigns. In January 2011, the company launched RecLab, an open-source project that enables clients to test personalization algorithms in a live shopping environment.

S

SHC Direct

5870 W. Jefferson Blvd., Suite F Los Angeles, CA 90016 888-978-3354 SteelHouse.com Established: 2009

apleaf uses public information from online and offline data sources to help retailers better understand their customers. Its InstantData service enables retailers to upload an Excel document with its customer’s e-mail addresses. Rapleaf will return free charts and graphs with information about those customers, such as age range, gender and geographic location. Clients can opt to pay for additional information such as household income, marital status or occupation.

Entry Level/Typical Pricing: Pay for performance Representative Clients: Cooking.com, eCampus.com Management Mark Douglas, President/CEO Anthony Ginn, VP, Marketing Takuju Ueda, VP, Engineering

teelHouse is a provider of real-time marketing and behavioral commerce technology to web retailers and others. The company gives online retailers the ability to deliver offers to their shoppers in real time, acting immediately on its intelligence anywhere on the web and through any device. SteelHouse’s Behavioral Commerce technology powers the company’s real-time offers and retargeting products. Offers are generated based on consumers’ distinct shopping personalities and buying behaviors.



PERSONALIZATION Strands Recommender Entry Level/Typical Pricing: Free 30 day trial; packages range from $149-$19,999/mo. Representative Clients: LinensnThings.com, Marriott, Skymall

100 Bush St., Suite 508 San Francisco, CA 94104 415-398-4333 Recommender.Strands.com Established: 2003 Product Information Products/Services: Strands Social Recommender

Management Jesus Pindado, VP, Strands Recommender Rick D. Hangartner, Chief Scientist Jim Shur, Chief Software Architect

1409 Chapin Ave., 3rd Floor Burlingame, CA 94010 877-814-1199 TellApart.com Established: 2009

Entry Level/Typical Pricing: Click-based CPA, set by retailer Representative Clients: Ashford, Bonobos, csnstores.com, diapers.com, CafePress, eBags, drugstore.com

Product Information Products/Services: Transactional Retargeting

Management Josh McFarland, CEO/Co-Founder Mark Ayzenshat, CTO/Co-Founder

Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Carphone Warehouse, Harrah’s, Rent-a-Center, Vodafone

Management Vivek Ranadivé, Chairman/CEO Product Information Products/Services: New product introduction, point- Tom Laffey, EVP, Products & Technology of-sale monitoring, predictive customer interaction management, product data synchronization


IBCO Software is a provider of infrastructure software for companies to use on-premise or as part of cloud computing environments. Its technology enables retailers to cross-sell products based on real-time customer behavior. The company’s complex event processing (CEP) technology enables information from customer, loyalty, product and other systems to be accessed in real time, patterns to be analyzed, and the next best product to be identified and offered when the customer wants to buy.

V

Veruta

Product Information Products/Services: Behavorial remarketing

ellApart is a retargeting services provider that uses dynamic, personalized banner ads that show particular products to visitors once they have come and gone from an e-retailer’s site. The company’s predictive models are able to distinguish which visitors are of the highest quality and which to avoid, which aims to maximize return on ad spend. In June 2011, the company announced it had received $13 million in Series B financing from Bain Capital Ventures.

T

TIBCO Software

One Lagoon Drive, Suite 120 Redwood City, CA 94065 650-232-2900 Veruta.com Established: 2008

trands Recommender helps small to midsized online retailers increase customer retention and conversion rates through personalized product recommendations. The company is an independent business unit of Strands Labs Inc The company has integrated its services into Demandware’s e-commerce platform. It also partners with Miva Merchant, Magento, Yahoo Small Business platforms, as well as Responsys, ExactTarget and Bronto e-mail marketing services and SLI Systems site search.

T

TellApart

3303 Hillview Ave. Palo Alto, CA 94304 650-846-1000 TIBCO.com Established: 2000

S

Entry Level/Typical Pricing: $50-$1500/mo., depending on unique visitors per month Representative Clients: Company declined to disclose customer names Management Paxton Song, CEO/Co-Founder Brian Johnson, VP, Business Development Arnaud Tellier, CTO/Co-Founder


eruta, a subsidiary of MyBuys, is a retargeting services provider that delivers online advertisements to customers who have visited and left a web site, helping drive them back to the site to make a purchase. Veruta enables merchants to create differentiated targeted and relevant advertisements. Retailers are charged on a cost-perengagement basis, or as each prospect clicks on an ad. Retailers can upload their own template designs or have Veruta design them on the merchants’ behalf. www.internetretailer.com

Internet Retailer Announces:

The NEW Mobile Commerce Top 300 Guide®

A 224-page data resource that features exclusive rankings of the 300 biggest mobile commerce players in retailing, ticketing and travel based on their annual mobile sales. Mobile Commerce Top 300

77. 1-800-Flowers.com Inc. Financial 1 2011 Mobile Web Sales: $7,300,919 2010 Mobile Web Sales: $3,600,000 2011 Growth Rate: 102.80% Operations 1 Monthly Unique Visitors: 64,382 3 Conversion Rate: 9% 2 Average Ticket: $70 2 App Sales: 50% Performance 4 Availability: 98.88% Consistency Score: 81.12 Response Time: 8.55 seconds Rating: Good

Mobile Site Summary M-Commerce URL: 1800Flowers.com Year Launched: 2005 Technology Provider: Moovweb Category: Flowers/Gifts Merchant Type: Catalog/Call Center Parent Company: 1-800-Flowers.com Inc. Corporate Information Kevin Ranford, VP, Online Marketing, Mobile & Social Media 1 Old Country Road, Suite 500 Carle Place, NY 11514 516-237-6000

78. JetBlue Airways Financial 1 2011 Mobile Web Sales: $7,220,120 2010 Mobile Web Sales: $3,600,000 2011 Growth Rate: 100.56% Operations 1 Monthly Unique Visitors: 417,831 3 Conversion Rate: 0.40% 2 Average Ticket: $300 2 App Sales: 20% Performance 4 Availability: 99.18% Consistency Score: 87.68 Response Time: 3.55 seconds Rating: Good

Mobile Site Summary M-Commerce URL: JetBlue.com Year Launched: 2007 Technology Provider: Usablenet Category: Travel Merchant Type: Airline Parent Company: JetBlue Airways Corp. Corporate Information Jonathan Stephen, Senior Producer Mobile Products 118-29 Queens Blvd. Forest Hills, NY 11375 718-286-7900

 = Present  = Not present  = Not measured

 iPhone Site  Android Site  Windows 07 Site  WebOS Site  Blackberry v. 6 Mobile Site  Blackberry v. 5 Mobile Site  iPhone App  Android App  Windows 07 App  WebOS App  Blackberry v. 6 Mobile App  = Present  = Not present  = Not measured

 iPhone Site  Android Site  Windows 07 Site  WebOS Site  Blackberry v. 6 Mobile Site  Blackberry v. 5 Mobile Site  iPhone App  Android App Company 1  Windows 07 App 1 Amazon.com Inc.  WebOS App 2 Apple Inc.  Blackberry v. 6 Mobile3App Wal-Mart Stores Inc.

Mobile commerce sites with the biggest growth in dollars Mobile Commerce Top 300 Rank 1 2 4 3 9 5 7 13 12 15 16 17 19 18 24 25 28 22 26 29 27 30 31 21 20 32 35 23 33 38 61 42 45 47 34 50 52 37 59 54 40 70 58 57 62 64 66 74 83 65

4 Marriott International Inc. 5 Gilt Groupe  = Present  = Not present 79. OfficeMax Inc. 6 InterContinental Hotels & Resorts  = Not measured Financial 1 Mobile Site Summary 7 Hilton Worldwide  iPhone Site 2011 Mobile Web Sales: $7,148,314 M-Commerce URL: OfficeMax.com 8 Staples Inc.  Android Site 2010 Mobile Web Sales: $5,700,000 Year Launched: 2009 9 Orbitz LLC 2011 Growth Rate: 25.41% Technology Provider: Usablenet Windows 07 Site  Category: Office Supplies 10 Priceline Inc. 1 WebOS Site Operations  Merchant Type: Retail Chain 11Site Best Buy Co. Inc. Blackberry v. 6 Mobile Monthly Unique Visitors: 83,740 3 Parent Company: OfficeMax Inc.  Conversion Rate: 2.88% 2 12Site Macy's Inc. Blackberry v. 5 Mobile  2 Corporate Information Average Ticket: $190 13 Buy.com App Sales: 30% Simon Viltz, SVP, IT Solution Delivery  iPhone App 150 E. Pierce Road 14 Hyatt Corp. Android App  Performance 4 Itasca, IL 60143  Windows 07 App 15 Costco Availability: 98.55% 630-438-7800 Consistency Score: 83.68 16 Travelocity (Sabre Holdings)  WebOS App Response Time: 8.90 seconds 17App Marks & Spencer  Blackberry v. 6 Mobile Rating: Good 18 Overstock.com Inc. 19 J.C. Penney Co. Inc. Not Southwest present  = Present  =20 Airlines Co. 80. Swissotel Hotels & Resorts  = Not measured 21 BarnesandNoble.com Inc. Financial 1 Mobile Site Summary  iPhone Site 22 Fandango 2011 Mobile Web Sales: $7,000,000 M-Commerce URL: Swissotel.com  Android Site 2010 Mobile Web Sales: $3,500,000 Year Launched: 2009 23 Target Corp. 2011 Growth Rate: 100% Technology Provider: Usablenet Windows 07 Site  24 Sears Holdings Corp. Category: Travel Operations 1  WebOS Site Merchant Type: Hotel Chain 25 Foot Locker Inc. Site Monthly Unique Visitors: 17,500 2 Parent Company:  Blackberry v. 6 Mobile 26 Kohl's Corp. Conversion Rate: 5% 2 Fairmont Raffles Hotels International Site  Blackberry v. 5 Mobile Average Ticket: $500 2 27 Wyndham Hotels & Resorts LLC Corporate Information App Sales: 30%  iPhone App 28 Victoria's Secret Direct Barbara Pezzi, Director,  Android App Performance 4 Web Marketing & E-Commerce 29 Liberty Media Corp.  Windows 07 App 30 Starwood Hotels & Resorts Worldwide Inc. Availability: 99.21% 155 Wellington St. West Consistency Score: 92.71 Toronto, ON M5V 0C3  WebOS App Response Time: 5.13 seconds 416-874-2600 31App Express LLC  Blackberry v. 6 Mobile Rating: Excellent 32 Walgreen Co. 1. 2011 Mobile Sales are Internet Retailer projections; 2010 Mobile Sales, Conversion and Average Ticket are Internet Retailer estimates unless otherwise noted. 2. Internet Retailer estimate. 3. Ground Truth. 33 American Airlines 4. Keynote Systems Inc., see p. 86. 5. Company number. OS data from Acquity, see p. 86. 34 Darty.com 106 Internet Retailer  2012 Mobile Commerce Top 300 www.internetretailer.com 35 Newegg Inc. 36 Amtrak 37 L.L. Bean Inc. 38 YOOX Group 39 The Carphone Warehouse Group 40 The Home Depot Inc. 41 Toys 'R' Us Inc. 42 John Lewis Plc 43 HSN Inc. 44 General Nutrition Centers Inc. 45 The Finish Line Inc. 46 ShopNBC.com 47 United Airlines Inc. 48 ASOS Plc Holdings 49 Lowe's Cos. Inc. 50 Nike Inc.

2011 mobile web sales $2,000,000,000 $933,800,000 $127,660,926 $144,000,000 $85,000,000 $120,000,000 $100,000,000 $45,316,973 $46,592,433 $38,831,364 $37,868,332 $33,196,681 $32,500,488 $33,000,000 $29,559,600 $28,473,276 $24,064,543 $31,564,784 $26,213,230 $23,548,078 $24,257,530 $22,606,058 $22,577,374 $31,692,866 $32,014,845 $21,937,315 $20,000,000 $29,814,108 $21,353,998 $17,400,000 $9,750,000 $15,784,101 $15,081,672 $14,267,960 $21,302,749 $12,900,000 $12,852,000 $17,832,960 $10,574,236 $12,748,410 $16,702,559 $8,272,187 $10,606,849 $10,689,120 $9,488,513 $8,976,614 $8,937,000 $7,415,379 $6,589,456 $8,951,040

2010 mobile web sales $1,000,000,000 $747,000,000 $45,957,933 $72,000,000 $13,600,000 2 $65,000,000 $50,000,000 $18,000,000 $22,400,000 $18,000,000 $18,000,000 $15,600,000 $15,000,000 $16,000,000 $15,000,000 $14,150,000 $10,000,000 $18,000,000 $13,200,000 $11,000,000 $12,128,765 $11,000,000 $11,400,000 $21,000,000 $21,449,946 $11,400,000 $10,000,000 $19,975,453 $12,000,000 $8,400,000 $1,400,000 2 $7,800,000 $7,600,000 $7,000,000 $14,400,000 $6,000,000 $7,000,000 $12,000,000 $5,000,000 $7,200,000 $11,357,740 $3,000,000 $5,700,000 $5,800,000 $4,800,000 $4,500,000 $4,500,000 $3,000,000 $2,400,000 $4,800,000

E L P M SA

Growth $1,000,000,000 $186,800,000 $81,702,993 $72,000,000 $71,400,000 $55,000,000 $50,000,000 $27,316,973 $24,192,433 $20,831,364 $19,868,332 $17,596,681 $17,500,488 $17,000,000 $14,559,600 $14,323,276 $14,064,543 $13,564,784 $13,013,230 $12,548,078 $12,128,765 $11,606,058 $11,177,374 $10,692,866 $10,564,899 $10,537,315 $10,000,000 $9,838,656 $9,353,998 $9,000,000 $8,350,000 $7,984,101 $7,481,672 $7,267,960 $6,902,749 $6,900,000 $5,852,000 $5,832,960 $5,574,236 $5,548,410 $5,344,819 $5,272,187 $4,906,849 $4,889,120 $4,688,513 $4,476,614 $4,437,000 $4,415,379 $4,189,456 $4,151,040

1. 2011 Mobile Sales are Internet Retailer projections; 2010 Mobile Sales, Conversion and Average Ticket are Internet Retailer estimates unless otherwise noted. 2. Company number

2 Internet Retailer  2012 Mobile Commerce Top 300

You’ll have access to:  2011 and 2010 mobile web sales  The percent of mobile sales from apps  Key mobile operations metrics such as traffic, ticket and conversion  Exclusive mobile web site performance data  Mobile operating system metrics


 List of mobile web site features and functions  Names of top mobile commerce executives  What companies are using mobile commerce

platform vendors and which ones  Parent company  And more!

The Mobile Commerce Top 300 ranks the mobile leaders in retailing, ticketing and travel—and analyzes the business strategies and key metrics that drove them to the top.

Order Your Copy for just $69.00 plus shipping at: www.internetretailer.com/mobile300/

SEARCH ENGINE MARKETING

@

@Website Publicity 14 Depot St., P.O. Box 755 Peterborough, NH 03458 603-924-8222 WebSitePublicity.com Established: 1998

Entry Level/Typical Pricing: SEM campaigns range from $5,000 to more than $75,000/mo. Representative Clients: American Meadows, Country Home Products, Lindt USA, The Republic of Tea, Ross-Simons, Yankee Candle

Product Information Products/Services: SEO consulting and training; paid search advertising campaigns, including PPC programs and product feed programs to shopping engines; corporate blogging solutions, social media and online public relations

Management Susan J. O’Neil, Founder/CEO Gail Kenney, Director, Client Services Michael Briggs, VP, Search Strategies

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[meta]marketer Entry Level/Typical Pricing: $4,000-$10,000/mo. retainer Representative Clients: Creative Trust Media, Emma, Ingram, Opry.com, Symantec

230 4th Ave. North, Suite 105 Nashville, TN 37219 615-852-6382 MetaMarketer.com Established: 2009

Management Kate O’Neill, Founder/CEO

Product Information Products/Services: Marketing optimization

eta]marketer is a search engine marketing agency, specializing in search engine optimization services for web retailers. Services include web site optimization based on analytics insights, data-driven marketing and A/B and multivariate testing; online customer acquisition consulting, including search (both paid and natural), social, and online public relations; SEO audit, including link portfolio evaluation and strategy recommendations; and landing page optimization.

2

24/7 Real Media Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: The Accor Goup, Jamba Juice, Personal Creations, The Seattle Times

132 W. 31st St. New York, NY 10001 212-231-7100 247RealMedia.com Established: 1995

Management David J. Moore, Chairman/Founder/CEO Peter Jurew, SVP, Marketing Oleg Vishnepolsky, CTO

Product Information Products/Services: Open AdStream, ad management technology; Global Web Alliance, digital media network

4/7 Real Media is a digital marketing company serving web retailers. The agency’s Global Web Alliance system uses advanced targeting capabilities, including behavioral targeting, demographic targeting, daypart targeting, re-targeting, geo-demographic and psychographic targeting to help web retailers segment their audiences. The agency also uses audience intelligence to segment by a single site, audience behavior or specific industry segments, such as automotive.

3

360i LLC 32 Avenue of the Americas, 6th Floor New York, NY 10013 888-360-9630 360i.com Established: 1998 Product Information Products/Services: Digital marketing services including natural and paid search marketing, social marketing strategy and community management, media planning, buying, creative and technology and mobile marketing


Website Publicity provides search engine marketing services, consulting and training for both organic optimization and paid search advertising. Its search engine optimization consulting services include designing strategies for increasing a web site’s prominence in the major search engines and increasing click-through rates. The agency also offers paid-search advertising services and product feed services to Google Products, Yahoo Shopping and other shopping engines.

Entry Level/Typical Pricing: Tiered commission based on spend; Revenue-share: based on gross client revenue generated by vendor managed programs; flat annual and seasonally based retainers Representative Clients: Alamo, Bravo, CapitalOne, Coca-Cola, Diageo, J.Crew, JC Penney, Kraft Foods Management Bryan Wiener, CEO Jonathan Ragals, COO Craig Pohan, CTO


60i is a search engine marketing agency that specializes in paid and natural search for web retailers. The agency produces integrated digital marketing campaigns for large brand advertisers in areas such as social media, behavioral marketing, performance marketing and display. 360i’s technologies include a detailed search engine optimization reporting dashboard, paid search auditing tools, and advanced search engine marketing bid optimization and digital media attribution platforms. www.internetretailer.com


7

7Search.com 999 E. Touhy, Suite 570 Des Plaines, IL 60018 800-577-1165 7Search.com Established: 1999 Product Information Products/Services: PPC search engine advertising and affiliate programs Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing

Representative Clients: BorrowSource.com, TheGameNook.com, HolidayWreathStore.com, MagicJack-Canada.net, MoneyClipAndBeyond,com, MyDealsCenter.com Management Dante Monteverde, CEO Gemma Piscotti, Director, Marketing & Online Operations

A

Actonia 380 E. Northwest Hwy., Suite 220 Des Plaines, IL 60016 773-295-1610 Actonia.com Established: 2003


Management Kelpash Guard, CEO Product Information Products/Services: Digital marketing services including natural SEO, PPC, data feed and shopping portal advertising, e-mail and social media marketing

Product Information Products/Services: Adknowledge Affiliate

Entry Level/Typical Pricing: Performance-based pricing, CPC and CPA Representative Clients: PlattForm Advertising, Lead Bully, Quote Wizard Management Scott Lynn, CEO Eric John, VP, Marketing Dr. Usama Fayyad, Chief Scientist

Product Information Products/Services: Deep Search Entry Level/Typical Pricing: Pure performance based


dknowledge is a cost-per-click network that displays text ads over a global distribution of sites, including second tier search, content publishers, e-mail and domains for web retailers. Search services include keyword and category bidding, thirdparty traffic validation, and targeted verticals and traffic sources. The network connects advertisers with consumers through e-mail that uses dynamically generated text ads placed within category-specific content and delivered to opt-in users.

A

Adlucent 2130 S. Congress Ave., Suite 100 Austin, TX 78704 800-755-9152 Adlucent.com Established: 2004

ctonia is a search marketing and online direct marketing agency serving web retailers. The agency offers search engine optimization, pay-per-click and data feed marketing services. Actonia’s bidding and keyword management PPC campaign services differentiate between buyer queries and researcher queries. To help clients make the most of comparison shopping engines, the agency optimizes and manages product data feeds by detailed measurements on each shopping portal.

A

Adknowledge 10940 Wilshire Blvd., 11th Floor Beverly Hills, CA 90024 310-526-6680 Adknowledge.com Established: 2004

Search.com is a pay-per-click search engine advertising and affiliate network for web retailers. The agency’s account management system allows clients to manage their listings by reviewing reports such as keyword clicks and cost reports, daily totals reports and URL activity reports. The system sends advertisers an automated e-mail if they have been outbid by a competitor and their first position ranking is lost, enabling them to login immediately to adjust their bids.

Representative Clients: Adorama, Anthropologie, Buy.com, Discount Office Items, Free People, Gardener’s Supply Company, Jarden, Jewelry Television, Oriental Trading Management Jon Armstrong, CEO Ashwani Dhar, Chief Client Officer Michael Griffin, CTO/Founder

dlucent provides search engine marketing products and services to web retailers. The agency offers performancebased search marketing services where clients pay only for generated sales, not clicks. Its Deep Search technology enables retailers to monitor and predict how keywords will behave. Adlucent helps clients predict topselling products, navigate tradeoffs between revenue and margin, manage obsolete and overstock inventory, conduct product research, and optimize pricing.




A

Adometry Inc. Entry Level/Typical Pricing: Starts at $5,000/mo. Representative Clients: Allstate Insurance, AT&T, eBay, ESPN, Facebook, Google Display Network, Microsoft, Progressive Insurance, Yahoo

4301 Westbank Drive, Building A, Suite 100 Austin, TX 78746 512-852-7100 Adometry.com Established: 2006

Management Paul Pellman, CEO Kent Emeson, Director, Marketing John Dietz, VP, Product Management

Product Information Products/Services: Adometry Ad Analytics for advertisers & agencies, CPC Ad Analytics for ad networks and TagScan for publishers

A

Advertise.com Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: CreditReport.com, CruiseDirect.com, Max&Chloe, Sears, Teleflora

15303 Ventura Blvd., Suite 1150 Sherman Oaks, CA 91403 800-710-7009 Advertise.com Established: 2001 Product Information Products/Services: PPC, e-mail, remarketing and display

Management Daniel Yomtobian, Founder/CEO Simon Chernin, Director, Marketing Kyle Kohler, Systems Architect

Entry Level/Typical Pricing: $899 Representative Clients: Ariva, Badge-A-Minit, Designer Plumbing Outlet, HCC, Skin-One

345 N. Lewis Ave. Oglesby, IL 61348 815-883-9462 AllWebPromotion.com Established: 1999 Product Information Products/Services: Online public relations, Yahoo Store web site design, e-mail marketing, SEO and PPC

dvertise.com is a search engine marketing agency for web retailers. The agency’s services include keyword marketing, e-mail marketing, display marketing and remarketing. Advertise.com’s keyword traffic network of search, content and e-mail publishers serves results for 700 search queries daily. The agency’s patented ClickShield technology provides 24/7 fraud protection, and its real-time keyword auction eliminates complex ranking algorithms and black-box quality scoring.

A

All Web Promotion

Management Michael Roebuck, GM Peter Roebuck, Director, Marketing Karl Ribas, Project Manager

ll Web Promotion, a search engine marketing and web site design agency, provides search engine optimization, payper-click management, e-mail marketing applications, Yahoo store design, graphic design and product photography services to web retailers. The agency offers three customizable SEO packages, providing a combination of proprietary web site techniques and strategies. Services include web site submission to major search engines, and source code and content optimization.

A

Apogee Search 8701 N. Mopac Expressway, Suite 400 Austin, TX 78759 855-360-4601 Apogee-Search.com Established: 2001

Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Academic Superstore, American Medical ID, St. Jude Medical, Rimini Street, Shell

Product Information Products/Services: SEO, paid media marketing (PPC and display), web site conversion optimization and analytics, social media, brand and reputation management, content development and copy writing and e-mail marketing

Management Bill Leake, CEO Craig Tomlin, VP, Online Marketing & User Experience Steven Shanklin, Director, Technology


dometry, formerly Click Forensics, provides ad analytics and traffic quality products for web retailers and others. Deployed as hosted software applications, Adometry’s offerings are designed to help clients optimize online advertising campaigns by identifying sources of unwanted or underperforming traffic, such as click fraud, and scoring valid traffic based on its value to advertisers and ad networks. Adometry provides scoring and auditing, tracking impressions in real time.


pogee Results is an online marketing agency for web retailers. Services include search engine optimization, pay-per-click advertising, web analytics and conversion rate optimization, social media, online reputation management, and content development and copywriting. SEO services include campaign management, setup, audit and training. The agency offers two PPC options: full-campaign management and a la carte services, including launch, audit, testing and management. www.internetretailer.com


A

Atrinsic Interactive 469 7th Ave., 10th Floor New York, NY 10018 212-716-1977 AtrinsicAffiliateNetwork.com Established: 1999 Product Information Products/Services: Search engine marketing, SEO, link acquisition, affiliate marketing, display media, retargeting, social media advertising, e-mail marketing, mobile marketing, business intelligence, BrandLock Brand Protection, creative services

Entry Level/Typical Pricing: $25,000 Representative Clients: blu, DirectBuy, Gerber Life, JEGS High Performance, Kayak, Taylor Management Aaron Baker, President, Interactive Kevin J. Carney, VP, Sales & Business Development Christopher Graham, SVP, Operations & Business Intelligence

B

BeyondROI LLC 4855 Technology Way, #710 Boca Raton, FL 33431 954-456-5000 BeyondROI.com Established: 2002 Product Information Products/Services: Performance-based SEO, remarketing, social media marketing, multivariate conversion rate optimization, e-business strategy consulting, paid search management, web site design, comparison shopping engine management,

video and display ad management, mobile marketing and e-mail marketing Entry Level/Typical Pricing: $10,000/mo.; $120,000/yr. Representative Clients: Do It Best, Florida Career College, Jack Black, Lillian Vernon, Nebraska Furniture Mart Management Richard J. Pollack, Chairman/CEO Stacey Wong, Marketing Manager David DeMayo, CIO

Bizwatch Search Analytics 500 W. Wilson Bridge, Suite 314 Worthington, OH 43085 614-846-7560 BizwatchSearchAnalytics.com Established: 2010

Entry Level/Typical Pricing: $499/mo. Representative Clients: Burt’s Bees, Care2Learn.com, KingdomGiftsOnline.com, Levenger, MexGrocer.com, Pier 1 Imports, Redvector.com, SpaFinder Magazine, Toms Shoes

Product Information Products/Services: Thirteen plus month trend analysis toolset that is integrated with Google Adwords & Analytics, SEO APIs; for retailers $1 million up in sales

Management Laura Thieme, President Mike Sack, CTO

Representative Clients: Airwalk, Bauble Bar, Cole Haan, Diane von Furstenberg, Dwell Studio, Elie Tahari, Henri Bendel, Jack Spade, Juicy Couture, Kate Spade, Perfumania

Management Cindy Brown, CEO Product Information Products/Services: Marketing strategy, intelligence A.J. Workman, CMO Ziyi Wang, Chief Marketing Scientist and analytics Entry Level/Typical Pricing: Starting at $5,000/mo.


eyondROI, a search engine marketing agency, provides paid search management, paid inclusion, search engine optimization, web site design and analytics, Web 2.0 marketing, and e-mail marketing services to web retailers. The agency offers a customized, managed application for paid search marketing. BeyondTracking tracks and reports on all managed campaigns, BeyondKeywords provides keyword research capabilities and BeyondBids offers rulebased bid management technology.

B

izwatch Search Analytics is a search engine optimization and pay-per-click campaign management agency, serving web retailers and others. Bizwatch Search Analytics is a proprietary search analytics reporting platform that offers an integrated reporting console combining SEO, PPC, Google Analytics traffic, and keyword research and traffic projection data. Clients include Toms Shoes, Burt’s Bees, Pier 1 Imports, Levenger, SpaFinder Magazine and KingdomGiftsOnline.

B

Blue Moon Works 3773 Cherry Creek Drive North, Suite E985 Denver, CO 80209 877-765-0539 BlueMoonWorks.com Established: 2003

trinsic Interactive is a digital marketing agency, serving web retailers and others web companies. Services include search marketing, mobile marketing, the Atrinsic affiliate network, display media, business intelligence, creative services, e-mail marketing, social media and proprietary content. A brand lock service helps prevent brand damage before it happens on multiple online fronts through a series of compliance tools, affiliate monitoring and trademark monitoring.

lue Moon Works is a digital marketing agency, serving web retailers and others. Online marketing services include search engine optimization, search engine marketing, pay-per-click marketing, display advertising, comparison shopping, remarketing, mobile marketing, e-mail marketing, web site analytics, social network marketing, affiliate management and international online marketing strategies. The agency tracks and analyzes a variety of metrics for measuring the success of its projects.




B

Booyah Networks 11030 CirclePoint Road, Suite 350 Westminster, CO 80020 303-345-6600 BooyahNetworks.com Established: 2001

Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Blockbuster, Dirt Devel, Dish Network, Electrolux, Fiji Water, Lillian Vernon, Little Tikes, Qdoba, Teleflora, The Vitamin Shoppe

Product Information Products/Services: Booyah Online Advertising offers local search marketing, strategy and planning; SpotXchange offers online video advertising and video content delivery

Management Michael Shehan, Co-Founder/CEO/President J. Allen Dove, CTO

C

CardinalPath Representative Clients: Google, Library of Congress, Mercedes, NBC, TELUS, Virgin Money, YouTube

503-1080 Howe St. Vancouver, BC Canada V6Z 2T1 603-733-1474 CardinalPath.com Established: 1998 Product Information Products/Services: Online analytics maturity model Entry Level/Typical Pricing: $15,000

Management Alex Langshur, Sr. Partner John Hossack, Sr. Partner David Reichenbacher, Director, Operations

Product Information Products/Services: Clickable Pro; Clickable Solutions

Entry Level/Typical Pricing: $799/mo. min. or 5% ad spend Representative Clients: Acronym Media, Hachette Books, Heatwave Interactive Management David S. Kidder, Co-Founder/CEO Max Kalehoff, VP, Marketing Sandeep Sahi, VP, Technology

Entry Level/Typical Pricing: If monthly paid search spend is $50,000-$75,000, fee is $2,000 plus 3.75% of spend over $50,000; additional pricing based on sliding scale Representative Clients: Comcast, Uncommon Goods

Product Information Products/Services: ClickEquations Adviser, Keyword Management Rob Wight, Director/President/CEO Zoom, ClickEquations Segments, ClickEquations Frank Lane, SVP/CMO Manager, ClickEquations Analyst Rob Sefick, CTO


lickable’s pay-per-click advertising application is designed to boost sales across major ad networks like Google, Bing, Amazon and Facebook. Clickable Retail Solutions is powered by pay-per-click specialists with experience managing large, complex advertising campaigns. They oversee the full campaign, including conversion tracking setup, account benchmarking, goalsetting, keyword review, custom reporting, recommendations and management. Bid management is tailored to retailers.

C

ClickEquations 555 E. North Lane, Suite 6040 Conshohocken, PA 19428 866-360-0220 ClickEquations.com Established: 2006

ardinalPath, formerly VKI Studios, is a web site performance agency offering Internet marketing, web analytics and user experience services for web retailers and others. Internet marketing services include search engine optimization, pay-per-click, e-mail, social media and copywriting. Web analytics services include consulting and strategy, and setup and implementation. User experience services include conversion rate optimization, and user, A/B and multivariate testing.

C

Clickable 7 W. 22nd St. New York, NY 10010 877-775-6699 Clickable.com Established: 2007

ooyah Networks is a boutique online marketing company that provides search marketing services to web retailers and others. The company helps clients build campaigns at Google and Yahoo, tracks the data, then leverages it to create online programs. Booyah Networks researches a retailer’s business and objectives, then works with the client to design a campaign that can include pay-per-click, paid inclusions, search engine optimization, contextual and behavioral marketing, and display media.


lickEquations, a unit of Channel Intelligence, is a paid search engine marketing agency for web retailers and others. Its proprietary paid search automation platform optimizes pay-per-click campaigns based on retailers’ revenue and profit goals. ClickEquations uses multivariate testing to optimize every variable in the search process, including keywords, campaign and ad group organization, text-ad creative, bids, and target landing pages. ClickEquations monitors and aims to improve retailers’ paid search campaigns. www.internetretailer.com


C

Clicks2Customers 3rd Floor, Central Park, Black River Park 3, 2 Fir St., Observatory Western Cape, South Africa 07925 27 214425040 Clicks2Customers.com Established: 2003 Product Information Products/Services: Performance marketing, contextual and display advertising, analytics, consulting, conversion and usability services

Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Company declined to disclose customer names Management Jonathan Gluckman, CEO Adriaan Strydom, GM Ariel Sumeruk, CIO

C

Clix Marketing 119 S. State St. Louisville, KY 40206 888-336-7772 ClixMarketing.com Established: 2003 Product Information Products/Services: PPC advertising campaign management services

Entry Level/Typical Pricing: $60,000/yr. Representative Clients: Company declined to disclose customer names Management James Thompson, President Joseph Kerschbaum,VP John Lee, Director, Client Services

Product Information Products/Services: Compendium

Entry Level/Typical Pricing: Compendium Core Package: $15,000/yr. Representative Clients: FairyTale Brownies, HHGregg, Sears, The RoomPlace Management Chris Baggott, Co-Founder/CEO

Product Information Products/Services: Conductor Searchlight


ompendium provides search engine optimization through corporate blogging for web retailers and others. Its web-based blogging platform offers content building tools, a message meter that shows how strong a message’s content is and a leader board to help clients identify their audience’s favorite topics. Compendium’s web-to-post functionality helps clients capture stories, reviews and experiences through web forms. Clients can edit, approve and decline posts from any content channel.

C

Conductor 230 Park Ave. South, Floor 12 New York, NY 10003 212-213-6251 Conductor.com Established: 2005

lix Marketing is a provider of pay-perclick advertising services to web retailers. The agency creates and manages PPC text and display advertising campaigns via search and social channels such as Google AdWords, Microsoft adCenter, Facebook, Twitter, LinkedIn, YouTube and Yelp. PPC programs include building campaign structures; writing, testing and refining paid search ads; keyword management; testing and editing landing page content; and campaign analysis.

C

Compendium 55 Monument Circle, Suite 1400 Indianapolis, IN 46204 317-777-6100 Compendium.com Established: 2007

licks2Customers is a paid search engine marketing agency, providing performance marketing, contextual and display ads, business intelligence and analytics, strategic consulting, and conversion and usability optimization services to web retailers and others. The agency offers a choice of pricing models to best fit campaign objectives, from standard costper-mille (or cost-per-thousand) buys for volume to performance-driven models to meet specific cost-per-acquisition targets.

Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Autodesk, GE, Monster.com, Siemens, Toys ’R’ Us Management Seth Besmertnik, CEO Seth Dotterer, VP, Marketing Matthew Baird, VP, Engineering

onductor is a search engine optimization technology company that helps web retailers and others manage and improve their SEO efforts. Searchlight, the company’s Software-as-a-Service SEO technology platform, helps retailers scale natural search and monitor competitive market share, enabling retailers to benchmark their performance against competitors and find the best keywords to target, based on competitive intelligence. SEO Cloud extends data and workflow across other applications.




C

Covario Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Arizona Humane Society, Cabela’s, Procter & Gamble, ToolFetch

3611 Valley Centre Drive, Suite 500 San Diego, CA 92130 858-397-1500 Covario.com Established: 2006

Management Russ Mann, Founder/CEO Craig Macdonald, SVP/CMO Jeff Johnson, SVP, Client Services

Product Information Products/Services: Search engine optimization, social media optimization, keyword research, mobile and international SEO services

C

Cybertegic Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Eternal Sparkles, GolfClubs4Less.com, Lollicup, Prima Marketing

1116 Coiner Ct. City of Industry, CA 91748 888-501-7888 Cybertegic.com Established: 1997

Management James Hsieh, CEO

Product Information Products/Services: E-commerce web site design and development, SEO, PPC, e-mail marketing, social media, shopping comparison

Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: BeachBody, DHC, Gump’s, Icebreaker, NBC, Peruvian Connection, Uniden

901 E. St. San Rafael, CA 94903 415-456-5600 DEPLabs.com Established: 2004 Product Information Products/Services: SearchSide Studio, YourZoom Studio

Management John Fandel, CEO Martin Spiek, Chief Search Officer Huw Roberts, Founder/CTO

EPlabs is an online marketing agency for web retailers and others. Products include SearchSide Studio, an organic search marketing optimization tool for page-one keyword ranking, and YourZoom Studio, which provides visual features for web sites. These visual features include zoom, alternate views and on-page videos. Runway, photo shoot, “How to” and other video merchandising also give customers interactive product views. YourZoom Asset Delivery ensures fast-loading visuals.

D

Didit Entry Level/Typical Pricing: Typically based on monthly resources needed including Maestro bid management platform; pricing tiers start at $2,500/mo. Representative Clients: Bare Necessities, David’s Bridal, Gilt Groupe, Quiksilver, Redcats USA, The Scooter Store

Product Information Products/Services: Maestro manages bids, Management creatives, landing pages, testing and tracking for search campaigns; Maestro is a real-time, artificial Kevin Lee, Chairman/CEO intelligence-based, fully scalable search technology Mark Simon, SVP, Sales & Marketing Matt Roman, VP, Engineering


ybertegic is an Internet marketing consulting company that specializes in advanced Internet marketing technologies and the development of e-commerce stores for web retailers and others. Internet marketing services include search engine optimization, pay-per-click management, e-mail marketing, social media, link popularity, local search marketing, comparison shopping, video marketing and affiliate marketing. Web site design services include e-commerce development and mobile e-commerce design.

D

DEPlabs

330 Old Country Road, Suite 206 Mineola, NY 11501 800-932-7761 Didit.com Established: 1996

ovario, formerly NetConcepts, is a search engine optimization and paid search agency and software provider. It provides cross-media optimization software, including Broadcast Media Insight, which integrates data from key financial systems used to place ads; Display Ad Insight; Social Media Insight; and Paid Search Insight, which integrates data from search engines globally. It also measures onsite behavior to provide keyword-level, campaign-level and geographic analytics on paid search.


idit is a search engine marketing agency for web retailers and others. Products include Maestro, Didit’s proprietary bid management system, and Blizzard, a display advertising program. Didit Media is a realtime display advertising platform that uses advanced remarketing technology to convert shoppers into buyers, bidding higher for users who have actually bought goods online for a higher conversion rate. Services include campaign strategy, campaign design, testing, creative and analytics. www.internetretailer.com


D

DISC 123 Bay Road Hadley, MA 01035 413-584-6500 2Disc.com Established: 1995 Product Information Products/Services: Search marketing services Entry Level/Typical Pricing: Minimum $5,000; average $20,000

Representative Clients: D&M Holdings, The-HomeStore.com, Hull Forest Products, L1 Identity Solutions Management Rob Laporte, President Dale Webb, Sr. Partner/PPC & Web Programming Specialist Jennifer Williams, Search/Social Media Specialist

D

DMN3 2010 N. Loop West, Suite 240 Houston, TX 77018 800-625-8320 DMN3.com Established: 1992

Representative Clients: British Airways, ConocoPhillips, Gulf Coast Bank & Trust, Houston Symphony, Jason’s Deli, The Scooter Store, Shell Oil, Texas Children’s Hospital, Thomasville Furniture, Verizon Wireless, Volvo

Product Information Products/Services: DMN3 Insync Process Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing

Management Pam Lockard, President/CEO Rodney Bass, Director, Account Development Michael Terry, Digital Developer/Designer

Product Information Products/Services: Full service search engine marketing Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing

Representative Clients: Ask.com, Babycenter.com, Bankrate, Capital One, Crate&Barrel, Discover, Expedia, HomeAway, Match.com, Motley Fool, Replacements, RPA, Zappos Management David Karnstedt, President/CEO Justin Merickel, VP, Marketing & New Product Development Anil Kamath, Co-Founder/CTO

Product Information Products/Services: Search engine marketing and optimization


fficient Frontier is a digital marketing agency for web retailers and others. Services include paid search advanced campaign management, display, Facebook page management, cross-channel attribution and search engine optimization. Campaign execution services include ad copy development, testing and optimization; keyword expansion and pruning; account restructuring; match type optimization; content network optimization; landing page optimization and testing; and custom reporting and analysis.

E

Elite SEM 242 W. 30th St., Suite 900 New York, NY 10016 646-536-9276 EliteSEM.com Established: 2004

MN3 is an online and direct marketing firm that focuses on analytics and uses consumer insights to generate leads, and for customer retention programs, in the retail, health care, energy and financial sectors. In February 2011 DMN3 acquired Spur Interactive, a marketing company that served retailers, energy companies and other businesses. The company uses e-mail, paid and organic search, user-generated content, social networking and technology to support the client’s brand and improve sales.

E

Efficient Frontier 809 Eleventh Ave. Sunnyvale, CA 94089 408-585-2700 EFrontier.com Established: 2002

ISC is a search engine marketing agency for web retailers and others. Primary services include search engine optimization, pay-per-click, social media marketing, web development, conversion lift, marketing plans and SEO training. Secondary services include reputation audit and management; affiliate marketing program selection and setup; web site search module installation; search for copyright thieves and unauthorized resellers; and web advertising channel return-on-investment projections.

Entry Level/Typical Pricing: Elite SEM minimum fee: $2,500/mo.; pricing and fees vary based on client needs Representative Clients: Bostonian, Clarks, Havaianas, Hugo Boss, ideeli, Rockport, Terminix, Tommy Bahama, TruGreen, WWE Management Ben Kirshner, Founder/CEO Zach Morrison, VP, Strategy & Business Development

lite SEM, a search engine marketing agency, initiates, manages and optimizes pay-per-click campaigns for web retailers. It provides weekly reports outlining expenditures and highlighting a retailer’s return on investment. Elite SEM’s services include search engine optimization, online media buying, web analytics, e-mail newsletters, and web design and development. Elite works with a variety of SEM technologies, depending on the needs of its retail clients. The company’s clients include Bostonian and Tommy Bahama.




E

Engine Ready 1111 6th Ave., Suite 520 San Diego, CA 92101 888-283-0882 EngineReady.com Established: 1998

Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: TheBlackDog, FrontRowElectronics.com, Regis University, SafeNet, Stanford University

Product Information Products/Services: StrategyAnalyzer.com, marketing intelligence; KeywordMonitor.com, competitive intelligence; ConversionCritic.com, landing page monitor, optimization and testing; CallAnalytics.com, call tracking

Management Jamie Smith, CEO Brian Lewis, VP, Marketing Matt Blatchley, VP, Technology

E

eSearchVision Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Isabella Oliver, Luxury Link, Mazuma, Motorcycle Superstore, Philips, Zinio

231 Sansome St., 4th Floor San Francisco, CA 94104 415-814-1001 eSearchVision.com Established: 2004

Management Stanislas Di Vittorio, Co-Founder Olivier Moustacakis, Co-Founder Guilaume Baurand, CTO

Product Information Products/Services: Search engine marketing agency

Entry Level/Typical Pricing: $2,500/mo. Representative Clients: Emporium Luggage, International Herald Tribune/New York Times

179 E. Main St. Branford, CT 06405 203-481-8005 EVisionSEM.com Established: 1998

Management George Aspland, CEO

Product Information Products/Services: Conversion Point Architecture; PPC search advertising management, SEO


Vision is a search engine marketing agency providing search engine optimization, local Internet marketing, pay-perclick search engine advertising, referral site development, link building, social media and online promotion services to web retailers and others. The agency also offers design services, including web site design and redesign using its Conversion Point Architecture design process, which includes 10 steps from customer review to site launch.

E

eWareness

Product Information Products/Services: eWareness Web Marketing Services Entry Level/Typical Pricing: From $50 to several hundred dollars/page

SearchVision is a search engine marketing agency and global technology company for web retailers and others. The eSearchVision platform offers SEM catalog management to track, update and manage campaigns; proprietary application programming interface to connect retailers’ back-end inventory directly to their campaigns for real-time updates; and five distinct keyword bidding strategies, known collectively as Beyond Black Box Bidding. The platform integrates with other analytics tools.

E

eVision LLC

2420 Minton Road Melbourne, FL 32904 800-517-4130 eWarenessinc.com Established: 2002

ngine Ready, a search engine marketing company, provides web analytics, SEM services, landing page optimization and testing, call analytics and search engine optimization to web retailers. Search marketing software includes Conversion Critic, to pinpoint areas of opportunity on retailers’ landing pages; Keyword Monitor, providing competitive intelligence, keyword building and campaign automation; Call Analytics; and Conversion Analyst, providing data on web visitor behavior.

Representative Clients: Florida Department of Education, Florida Department of Veterans Affairs, Paxen Learning, VeteranOwnedBusiness.com Management Brian K. St. Ours, President Troy Ford, Marketing Administrator Ray Myers, Director, Technical Services


Wareness, a web marketing communications agency, offers web-based marketing, advertising and public relations services to online retailers. The agency’s Internet applications include web hosting, web traffic analysis, online affiliate programs, online direct e-mailing lists, content management systems, e-commerce applications, blogging applications, social networking applications, media management applications and application programming interface integration. www.internetretailer.com


E

Exclusive Concepts 50 Mall Road, Suite G02 Burlington, MA 01803 888-540-7698 ExclusiveConcepts.com Established: 1997

Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: All Things Jeep, Garden Fun, GreekGear.com, Hilton Worldwide, Organize.com, OverstockArt, Skygeek

Product Information Products/Services: PPC management, SEO and conversion marketing services including Advanced SEO, Potential Index and Optimized Lifecycle E-mail Marketing

Management Scott Smigler, Founder/President Nikhil Rajpal, Director, Client Services Herb Osher, VP, Web Strategy

F

Fathom 8200 Sweet Valley Drive, Suite 100 Valley View, OH 44125 866-726-5968 FathomDelivers.com Established: 2002 Product Information Products/Services: Your Top Salesperson

Entry Level/Typical Pricing: $3,000-$5,000/mo. Representative Clients: Bissell, Career Education, The Cleveland Clinic, Eaton Management Scot Lowry, President/CEO Tracie Roberts, VP, SEO & Video Marketing

Product Information Products/Services: Marketing services agency

Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Adobe, Campbell Soup, Heineken, J.M. Smucker, Kraft, Liberty Mutual, Procter & Gamble, GlaxoSmithKline, Waste Management Management John Paulson, CEO, G2 USA

Product Information Products/Services: GoDataFeed Entry Level/Typical Pricing: Starts at $50/mo.


2 Worldwide is a global marketing services network for web retailers and others. Services include relationship marketing, interactive marketing, shopper marketing, promotional/experiential marketing, branding and design, data analytics, and communications planning. G2’s Brand Commitment approach seeks consumer commitment through a Purchase Decision Journey that includes commitment objectives and brand insight, leading to a blueprint strategy and program development.

G

GoDataFeed.com 440 Sawgrass Corporate Pkwy., Suite 212 Sunrise, FL 33325 954-745-7998 GoDataFeed.com Established: 2005

athom is an online marketing agency that offers search engine optimization, paid search, e-mail marketing, video production, social media, content development and web design to web retailers. Other services include conversion rate optimization, link building, online public relations, e-commerce, call tracking, reputation management, user experience, local search, mobile, customer relationship management integration, development, and hosting and display advertising.

G

G2 USA 200 Fifth Ave. New York, NY 10010 212-537-3700 G2.com/USA Established: 2000

xclusive Concepts is an Internet marketing agency for web retailers. Services include advanced search engine optimization, using the agency’s Potential Index; Profitable Pay-per-click, combining web merchandising and online marketing; Conversion Booster, which identifies, assesses and tests all elements that impact shopping behavior; Optimized Lifecycle E-Mail Marketing, which uses two advance e-mail options; and Site Optimizer, the agency’s conversion testing product.

Representative Clients: AlbeeBaby.com, Candy.com, DollarDays.com, Lexiconn Internet Services, RevivalAnimal.com, Solutions.com, SophiaStyle.com, SkinIt.com, StuffedAnimals.com, UncommonGoods.com, US-Mattress.com, Wine.com, Zumiez.com Management Ro Grosman, CEO Lin Grosman, Director, Marketing

oDataFeed is a comparison shopping engine and data feed management agency for web retailers. The GoDataFeed platform enables retailers to import their store’s product data, perform a one-time campaign setup and send optimized product feeds to multiple shopping channels. Retailers can then analyze multiple shopping channel campaigns and track best-selling products by implementing GoDataFeed’s analytics to track product and channel-level performance, and reduce costs on low-performing products.




G

Google 1600 Amphitheatre Pkwy. Mountain View, CA 94043 650-623-0000 Google.com Established: 1998 Product Information Products/Services: Google Site Search; Search Appliance, Mini Search Appliance; AdSense, AdWords; Google Analytics Entry Level/Typical Pricing: Google Site Search starts at $100/yr. to search up to 5,000 documents;

Google Mini Search Appliance starts at $2,990 to search up to 50,000 documents; custom pricing for Google Search Appliance; AdSense and AdWords, $5 sign-up fee; Google Checkout offers free transaction processing with Google AdWords Representative Clients: Buy.com, Discovery Communications, Jenny Craig Management Eric Schmidt, Chairman/CEO Larry Page, Co-Founder/President, Products Sergey Brin, Co-Founder/President, Technology

H

HubSpot Entry Level/Typical Pricing: Basic plan starts at $200; Professional starts at $400; Enterprise starts at $700 Representative Clients: 360 Signs, Aclipse, Jammin With You, Lynden, Moonworks, The Murder Mystery, Silver Oak Transportation

25 First St., 2nd Floor Cambridge, MA 02141 888-482-7768 HubSpot.com Established: 2006 Product Information Products/Services: Keyword Grader, Page Grader and Link Grader

Management Brian Halligan, CEO/Co-Founder Mike Volpe, CMO Dharmesh Shah, CTO/Co-Founder

ubSpot is an Internet marketing company that provides inbound marketing software for multichannel analytics, A/B testing and landing page tools, blogging, search engine optimization and social media tools, and behavior-driven communications. The company’s integrated software package consolidates multiplee inbound marketing methods. These include tools for search that help web retailers get found, tools to convert that visitor activity to trigger campaigns and analytic tools.

I

iCrossing Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Coca-Cola, Epson America, FedEx, LEGO, MasterCard, Toyota

Hearst Tower 300 W. 57th St., 20th Floor New York, NY 10019 866-620-3780 iCrossing.com Established: 1998 Product Information Products/Services: Paid search, natural search, display advertising, web development, analytics, research, social media, mobile, content marketing

Management Don Scales, President/CEO Tari Haro, CMO Peter Randazzo, CTO

Crossing is a global digital marketing agency that helps web retailers launch products, increase visibility, manage leads, acquire customers, sell products and manage their reputations. The agency’s Connected Marketing Platform offers services such as search engine optimization and search engine marketing, display and rich media advertising, e-mail marketing, mobile marketing and site development, web site development, social media campaign development, and emerging media development.

I

IdeaLaunch.com 240 Commercial St., Suite 3B Boston, MA 02109 617-227-8800 IdeaLaunch.com Established: 2000

Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Buy.com, eBags.com, Hasbro, Makeup.com, OfficeDepot, Procter & Gamble, TigerDirect, Verizon

Product Information Products/Services: Content marketing services including WriterAccess, Content 6 and WordVision

Management Byron White, Founder Christine Herbert, Director, Content Strategy Aaron Robinson, Director, Technology


oogle is an Internet search, cloud computing and advertising technology company that hosts and develops a number of Internet-based services and products and generates profit primarily from advertising through its AdWords program. Google began with search, and search is still at the heart of what the company does. The company says it devotes more engineering time to search than to any other product. The company is also working to digitize new information that hasn’t been online previously, including books.


deaLaunch’s products and services include WriterAccess, a marketplace connecting customers directly with 5,000 U.S. freelance writers; Content 6, a content marketing agency; and WordVision, a content marketing application that improves search engine optimization. The application also measures performance and the impact of content published anywhere, anytime on the web, the company says. WriterAccess is now integrated with the Adobe Business Catalyst hosting platform. www.internetretailer.com


I

IMPAQT LLC 680 Andersen Drive, Foster Plaza 10 Pittsburgh, PA 15220 412-733-7100 IMPAQT.com Established: 1999 Product Information Products/Services: Paid search marketing, organic search

Entry Level/Typical Pricing: Natural starts at about $100,000 Representative Clients: Best Western, Comcast, JP Morgan Chase, Office Depot, Sports Authority Management Richard Hagerty, President Matt Naeger, EVP, Strategy Kevin Amos, VP, Technology

I

Inceptor 1601 Trapelo Road, Suite 22 Waltham, MA 02451 800-307-6709 Inceptor.com Established: 1999

Entry Level/Typical Pricing: Minimum service fee: $3,000/mo. Representative Clients: Appleseeds, Beckett Media, Boston Green Goods, Gospel Music Channel, Total Hockey, USA Today, YaYa Creations

Product Information Products/Services: Inceptor, a premium search marketing service of SuperMedia LLC

Management Steven Spaulding, Director, Digital Media Jason Conquest, National Sales Manager

Product Information Products/Services: Digital performance marketing including SEO, PPC, local search, shopping feed management, social moderation and mobile

Entry Level/Typical Pricing: SEO services start at $10,000-$15,000/mo. with 6-12 mo. minimum commitment; PPC services start at $10,000/mo. minimum management fee with 6-12 mo. minimum commitment Representative Clients: Brooks Brothers, Cole Haan, Gap, Neiman Marcus, Talbots, Timberland Management Robert J. Murray, CEO JB Brokaw, Chief Revenue Officer Brian Kaminski, COO

Product Information Products/Services: Kenshoo Enterprise, Kenshoo Local, Kenshoo Social Entry Level/Typical Pricing: Percentage of monthly advertising spend determined by customer program


Prospect is a search engine marketing firm that creates customized and integrated digital marketing programs for web retailers. Services include search engine optimization, pay-per-click, local search marketing, performance display and shopping feed management. IProspect’s technology platform funnels data from multiple tools and partners into a common reporting interface. The agency’s Technology Calculator presents selected options for team members to pick from.

K

Kenshoo 22 4th St., 14th Floor San Francisco, CA 94103 877-536-7462 Kenshoo.com Established: 2006

nceptor, formerly Idearc Search Marketing, provides search engine marketing software, including search engine optimization, payper-click management services, comparison shopping engine management and social media marketing strategies, to web retailers. The company’s SEO technology includes the tools to build a master keywords database, an SEO scorecard comparing optimized pages with existing competitors’ pages and an inbound links database to enable efficient link-building programs.

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iProspect 200 Clarendon St., 23rd Floor Boston, MA 02116 800-522-1152 iProspect.com Established: 1996

MPAQT is a search engine marketing agency offering pay-per-click advertising, search engine optimization, social media marketing and data integration to web retailers. The agency integrates data from disparate data channels, including customer relationship management systems, offline sales and point-of-sale systems, and media spending data, to give retailers a more complete picture of their search campaign results. IMPAQT offers a customized approach to each client’s campaign.

Representative Clients: Barnes & Noble, CareerBuilder, Facebook, Havas Digital, Hitwise, iREP, John Lewis, LendingTree, Omnicom Media Group, Sears, Starcom MediaVest Group, Travelocity, Walgreens, Zappos Management Yoav Izhar-Prato, CEO/Co-Founder Aaron Goldman, CMO Nir Cohen, CTO/Co-Founder

enshoo is a digital marketing software agency offering search marketing, social media and online advertising products to web retailers. The Kenshoo Enterprise Suite is delivered in a Software-as-a-Service format, featuring open system integration; global language, currency and search engine compatibility; real-time campaigns; Kenshoo Editor desktop application; Landing Page Watchdog tool that checks landing page URLs for broken links; and retargeting to drive customers back to the site.




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Local.com Entry Level/Typical Pricing: Starts at $49.95/mo. Representative Clients: Company declined to disclose customer names

7555 Irvine Center Drive Irvine, CA 92618 949-784-0800 Local.com Established: 1999 Product Information Products/Services: Local Connect, a private label local search platform; Local.com XML Feed, a customized local search directory; SMS Local, a text-message local search and directory assistance service

Management Heath Clarke, Chairman/CEO Lori Chavez, VP, Marketing Michael Plonski, CTO

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LocalPages.com Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Company declined to disclose customer names

15760 Ventura Blvd. Encino, CA 91436 818-888-5932 LocalPages.com Established: NA

Management Eric Barkey, VP, Business Development Product Information Products/Services: Search, e-mail, display and lead generation services

1515 Arapahoe St., Suite 400 Denver, CO 80202 720-881-8510 Location3.com Established: 1999

Entry Level/Typical Pricing: PPC management: 15%-20%; pricing varies for other services Representative Clients: HydroWorx, National Jean, Novartis Oncology, Starz Entertainment, Westwood College

Product Information Products/Services: PPC management, SEO, local search marketing, media buying, landing page optimization, web analytics, web site design, social media marketing, online reputation management

Management Andrew Beckman, President Erik Whaley, Director, Local Search Traffic


ocation3 Media is a digital marketing agency, providing online strategies for web retailers and others. Online marketing services include search engine marketing, local search marketing, franchise marketing, Hispanic search marketing, mobile marketing, social media management, media buying, and video promotion and optimization. Other services include web analytics, Google Website Optimizer, attribution analysis and landing page optimization. The agency also offers creative services.

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LookSmart

Product Information Products/Services: LookSmart Ad Network

ocalPages.com is an online business advertising company offering web retailers local keyword-targeted business listings and pay-per-click search engine advertising via the company’s consumer Internet properties, monitored ad distribution network, vertical search engine web sites and consumer web tools. When web retailers list products in LocalPages’ business directory, the company submits them to its search engine partners to display the retailer’s ad on other popular search engines.

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Location3 Media

55 Second St., Suite 700 San Francisco, CA 94105 415-348-7000 LookSmart.com Established: 1995

ocal.com is a local search site and network enabling local businesses and consumers to find each other online. The company uses patented and proprietary technologies to provide relevant search results for local businesses, products and services on Local.com and more than 1,000 partner sites. Local Mobile enables searches from web-enabled mobile phones and devices. SMS Local is a text-message local search and directory assistance service that enables users to conduct mobile searches.

Entry Level/Typical Pricing: For advertisers: Performance-based pricing options, including CPC, CPA, CPV and CPL; or publishers: partners are paid on a revenue-share basis Representative Clients: CheapOair, Local.com, Kontera, Excite Digital Media, ClicksCo Management Jean-Yves Dexmier, Chairman/CEO Kaley Dobson, Marketing Manager Bert Knorr, VP, Technology


ookSmart is a pay-per-click search advertising network that enables web retailers and others to reach additional audiences on its search marketing platform. The LookSmart AdCenter application programming interface is built on the platform-independent, standards-based simple object access protocol architecture. The AdCenter API integrates in-house reporting, billing and inventory management databases with LookSmart’s ad-serving platform, and is designed to securely integrate applications over the Internet. www.internetretailer.com


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LSF Interactive 395 Oyster Point Blvd., Suite 309 South San Francisco, CA 94080 877-728-4822 LSFInteractive.com Established: 1999

Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Aramark, Calvin Klein, Clarins, Club Med, ExtendedStay Hotels SEO, Ghiradelli, Lacoste, McDonald’s, Waterford Crystal

Product Information Products/Services: Interactive marketing services including online strategy, SEO, PPC management, online media and web development

Management Daniel Laury, President/CEO Danny DeMichele, Managing Director, U.S. Bob Rothenberg, Managing Director, U.S.

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MakeBuzz LLC 3606 Magazine St. New Orleans, LA 70115 707-709-8780 MakeBuzz.com Established: 2001 Product Information Products/Services: Global support for marketing, magagement strategies and frameworks and related business processes

Entry Level/Typical Pricing: $15,000/mo. Representative Clients: Ann Taylor, AOL, Bose, Hotwire, Orbitz, Target, Tiffany & Co. Management Christopher Skinner, Managing Partner Sally Crawford, Director, Marketing Jeremy Yuslum, Director, Media Strategy

520 Pike St., Suite 2000 Seattle, WA 98101 800-840-1012 Marchex.com Established: 2003

Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: AT&T, Comcast, IBM, Cobalt, Fidelity Investments Institutional Services, Microsoft, Radisson Hotels & Resorts, REI

Product Information Products/Services: Marchex Digital Call Marketplace and Marchex Call Analytics

Management Russell C. Horowitz, Chairman/CEO Peter Christothoulou, COO Matthew Berk, EVP, Product Engineering


archex is a call advertising and small business marketing company, helping web retailers reach companies in mobile, offline and online channels, including on its own local and category web sites. Its Call Advertising Network helps retailers reach customers over the phone, and call analytics measure each call’s effectiveness. Marchex’s pay-per-click advertising helps retailers get clicks that produce targeted leads by placing targeted ads on top branded web sites.

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Marin Software

Product Information Products/Services: Marin Enterprise; Marin Professional Entry Level/Typical Pricing: Marin Enterprise: for marketers spending more than $100,000/mo. on paid search, varies between 3-4.5% of monthly

akeBuzz, an international online marketing and consulting company, offers Internet integration, search engine optimization, search engine marketing management and design integration services to web retailers. TrueBuzz, the company’s patented bid management product, tracks and measures the output of media and resource activity at each stage, helping clients determine how much they should be spending, where they should be spending it and what return on investment to expect at each stage.

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Marchex

123 Mission St., 25th Floor San Francisco, CA 94105 415-399-2580 MarinSoftware.com Established: 2006

SF Interactive is a global online marketing and advertising agency. LSF offers a range of services that help companies with U.S. and international brands acquire new customers, qualified traffic or leads through various targeted online ad campaigns including search engine marketing and search engine optimization, display (banners), e-mails, affiliate program management, and social media marketing. Specialties include SEO, SEM, online display advertising and social media.

search spend with $5,000/mo. minimum; Marin Professional: for marketers spending less than $100,000/mo. on paid search, pricing is 5% of monthly search spend with a $499/mo. minimum Representative Clients: Macy’s, Neo@Ogilvy, Pricegrabber, Razorfish, Salesforce.com, University of Phoenix Management Chris Lien, CEO Peter Wooster, EVP, Sales Wister Walcott, EVP, Products

arin Software provides pay-per-click management software that helps web retailers and others manage their paid search, social, display and mobile campaigns. Marin Enterprise is designed for customers who spend upwards of $100,000 per month on online media, while Marin Professional is for those who spend less. Marin’s browser-based online advertising platform addresses retail marketers’ needs through workflow efficiencies, flexible analytics, automated bidding and quality score optimization.



SEARCH ENGINE MARKETING Media Traffic Agency Entry Level/Typical Pricing: CPV bidding model starts at $.02/view; CPM bidding starts at $7; run of network bidding ranges from $1-$4 CPM depending on countries selected Representative Clients: Company declined to disclose customer names

3300 Cote Vertu, Suite 406 Montreal, QC Canada H4R 2B7 866-815-3429 MediaTraffic.com Established: 2005 Product Information Products/Services: Cost per view contextual advertising offering three ways to buy targeted traffic and drive visitors to a web site; highly targeted, broad targeted and run of network

Management Nigel Williams, VP

edia Traffic Agency, a search marketing network, provides a permission-based, contextual advertising platform to its network of web retailers who can target customers by their shopping habits. The network’s cost-per-view contextual advertising works with software supported by Vomba Network. Media Traffic operates on a bidding platform that enables web retailers to control the volume they receive by their bid price. The agency’s tracking tools enable web retailers to remove non-performing targets.

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Mercent 1633 Westlake Ave. North, Suite 200 Seattle, WA 98109 206-832-3900 Mercent.com Established: 2002

Entry Level/Typical Pricing: Pay for performance, starting at $1,499/mo. Representative Clients: 1-800-Flowers.com, Guess, Home Shopping Network, L’Occitane, PETCO, Redcats USA, REI, Spiegel, Sur La Table

Product Information Products/Services: Mercent Retail Marketplace, Mercent Retail Shopping, Mercent Retail Paid Search, Mercent Retail Social

Management Eric Best, CEO Kristine Szarkowitz, Director, Marketing & Communications Christopher Farah, CTO

Entry Level/Typical Pricing: From $5,000-$10,000 over 6 months; $10,000-$100,000 for 12-24 months Representative Clients: Craftmatic Organization, ContractEdge.com, The Garvin School, International Management, USAWallpaper.com

2828 N. Central Ave., Suite 1220 Phoenix, AZ 85004 602-249-2432 MorePro.com Established: 1995 Product Information Products/Services: SEO and marketing, visitor-tosales conversion diagnostic programs and A/B & multivariate testing

ercent provides online marketing technology and services for web retailers and others. Its Mercent Retail platform offers on-demand applications that enable retailers to optimize their paid search campaigns and promote their products on more than 50 comparison shopping engines, as well as on online retail marketplaces such as Amazon and eBay and social media including Facebook and Twitter. The Mercent Retail price optimization engine enables product pricing and merchandising control.

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MorePro Marketing

Management Scott Charters, CEO Marcy Moore, VP, Sales

orePro Marketing is a search engine marketer for web retailers and others. Services include online search engine optimization, pay-per-click account management, social media marketing, local search optimization and web site conversion consulting. Additional services include ad campaign research and management, linking strategies, visitor sales/lead conversion research, online competition and market research, A/B testing, campaign tracking and reporting, and ongoing research and support.

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MoreVisibility.com Wells Fargo Plaza 925 S. Federal Hwy., Suite 750 Boca Raton, FL 33432 800-787-0497 MoreVisibility.com Established: 1999

Representative Clients: Chase, Eggland’s Best, Home Shopping Network, Kraft, Liz Claiborne, Omaha Steaks, New York Life, Philosophy, Priceline.com, Princeton Review, Sandals Resorts, Sears Hardware, Style.com, Toyota

Product Information Products/Services: SEO and marketing, optimized web design, social media, Google Analytics support and mobile site design Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing

Management Dennis Pushkin, CEO/Co-Founder Andrew Wetzler, President/Co-Founder David Kelly, Director, IT


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oreVisibility provides strategic services for search engine optimization, organic search optimization and cost-per-click to web retailers. SEO services include optimization, link-building and copywriting; search engine marketing services include pay-perclick, local search and contextual; optimized web design services include portfolio, landing pages, site usability, e-commerce, rich media and content management system. Social media, analytics and mobile services also are available. www.internetretailer.com


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MRM Worldwide 622 Third Ave. New York, NY 10017 646-865-6230 MRMWorldwide.com Established: 1997 Product Information Products/Services: Customer Utility: creative services, web site design, data and analytics, search, behavioral targeting and media

Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Century 21, Dell, Bristol-Myers Squibb, Home Depot, Johnson & Johnson, L’Oreal, Mastercard, Microsoft, Nestle, Nikon, Sanofi-Aventis, Unilever, Verizon Management Bill Kolb, CEO Dave Boede, President Andy Jacobs, EVP/CTO

RM Worldwide, a digital marketing agency, offers self-service marketing, response marketing, customer and digital strategy, data measurement, and analytics services to web retailers. For retailers who manage their own search efforts, the agency provides strategies in search, user interface design, information architecture and distributed content strategies. Response marketing services are offered across all channels including e-mail, search, web sites, communities and online advertising.

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Product Information Products/Services: Search advertising management and optimization technology and services, SEO, search analytics consulting services, Management social media monitoring and optimization and Udayan Bose, Founder/CEO comparison shopping engine management

etElixir is an online customer acquisition company for web retailers and others. LXRRetail, the company’s online customer acquisition management and optimization technology, enables web retailers to monitor, manage and optimize online advertising and marketing campaigns. It is available as a full-service option for those with monthly ad spends below $50,000, and as an enterpriselevel application for those with higher monthly ad spends. NetElixir consultants address queries within three hours.

Omni Marketing Interactive

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NetElixir 475 Wall St. Princeton, NJ 08540 609-356-5112 NetElixir.com Established: 2004

847 S. Randall Road, Suite 312 Elgin, IL 60123 847-426-4256 Search-Usability.com Established: 2005 Product Information Products/Services: Information architecture, usability analysis, web site usability testing, web design/development services and SEO

Entry Level/Typical Pricing: Services pricing models: CPA hybrid model for advertisers spending more than $75,000/mo., one-time setup fee and percentage search budget with typical fee is $3,000/mo. and higher; pricing for LXRRetail.com is a percentage of monthly budget managed through LXRRetail; typical price range is $3,000/mo. and higher Representative Clients: American Express, Galls, JellyBelly, K-Swiss, Lenovo, ONEIDA, Vanns

Entry Level/Typical Pricing: Starts at $5,000 Representative Clients: AOL, Dell, Fisher-Price, Getty Images, Scandinavian Design Center, Yahoo Management Shari Thurow, Founder/SEO Director Mike Rende, IT Director

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Oneupweb 13561 S. West Bayshore Drive, Suite 3000 Traverse City, MI 49684 877-568-7477 Oneupweb.com Established: 1996

Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: A Main Hobbies, C&H Distributors, Jostens, Order Tree, Tervis Tumblers, True Value

Product Information Products/Services: Search (including search engine optimization and pay-per-click) marketing, social media marketing and web design

Management Lisa Wehr, Founder/CEO Carly Wujcik, Director, Sales & Marketing Tim Kauffold, Director, Operations


mni Marketing Interactive is an online marketing agency that offers search engine optimization, web design, and usability testing and analysis for web retailers. SEO services are delivered through Search Usability, the agency’s advertising and marketing service that offers SEO, link development and site analysis. Other SEO services include keyword research, search engine copywriting and keyword placement, and link development and social media optimization.

neupweb is a search engine marketing agency for web retailers and others, specializing in search marketing, social media and design. Search services include search engine optimization; pay-per-click advertising; and analytics, using Oneupweb’s ROI trax technology, a conversion analytics tool that provides customized reports. Social media services include digital public relations and reputation monitoring and management. Other services include web site design and development.




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Onward Search Entry Level/Typical Pricing: Temporary staffing: hourly billing; rates depend on the type of professional and skill level; hourly rates can range from $30/hour-$175/hour; executive search: contingent and retained options Representative Clients: Musician’s Friend, Staples, Williams-Sonoma

64 Danbury Road Wilton, CT 06897 800-829-0072 OnwardSearch.com Established: 2007 Product Information Products/Services: Recruiting and staffing for Internet marketing and creative professionals

Management Kevin Clark, CEO Ken Clark, EVP Josh Gampel, VP

Out of Bounds Communications LLC Entry Level/Typical Pricing: Typical range: $5,000$8,000 Representative Clients: Army.com, Cox Communications, Fred Pryor Seminars & CareerTrack, MNU.Edu, Pioneer Military Lending, Posty Cards, Shopfreedom.com, Sid Savage Auto Dealer Supply, USPatriotStore.com

4010 Washington St., Suite 300 Kansas City, MO 64111 816-756-5881 OutofBoundsCommunications.com Established: 2004 Product Information Products/Services: SEO, local search marketing, online advertising, online media buying, social media and paid search advertising

Management Jay Wilner, Managing Partner

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ut of Bounds Communications is a provider of search engine optimization, local search marketing and paid search advertising to online retailers. Other services include e-mail, web usability, online display advertising, online public relations, web analytics and data analysis. SEO offerings include keyword research, content optimization, site navigation optimization, optimization of off-page factors such as inbound linking campaigns and development of online public relations efforts.

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Performics 111 E. Wacker, Suite 1500 Chicago, IL 60601 312-739-0222 Performics.com Established: 1998

Representative Clients: American Eagle Outfitters, American Express, Bose, Cabela’s, HP Home and Home Office Store, iRobot, Kohl’s, Lexus, Northern Tool + Equipment, Patagonia, Toyota

Product Information Products/Services: Performance marketing, paid search, SEO, conversion optimization, social media, mobile, local, display and affiliate marketing Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing

Management Daina Middleton, CEO Sarna Goldenberg, VP, Marketing Craig Greenfield, SVP, Performance Innovation

erformics is a performance marketing agency that leverages the principles of search to create optimized marketing programs across relevant channels and screens. The agency’s Performance on Demand approach uses its technology to create performance-based marketing programs across paid search, search engine optimization, feeds, social, display, mobile and affiliate. Performics takes advantage of exclusive partnerships with publishers to help provide scale and innovation.

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PM Digital 5 Hanover Square New York, NY 10004 800-254-0330 PMDigital.com Established: 2001

Representative Clients: Alloy Media, Brookstone, Brylane Home, Crate & Barrel, CB2, Eileen Fisher, Green Mountain Coffee/Keurig, The North Face, Paul Fredrick, The Sportsman’s Guide, Steve Madden, TravelZoo, Wrangler/Lee

Product Information Products/Services: MediaHarbor, Online Marketing Platform; search and reporting technology Entry Level/Typical Pricing: 10%-15% commission, depending on the client’s size

Management Chris Paradysz, CEO Suzy Sandberg, President Jeffery Cohen, CIO/CTO


nward Search is an Internet marketing staffing company that offers recruiting, staffing and talent management services to web retailers and others. Services include temporary staffing, strategic consulting and executive search. Professionals include strategic marketing consultants, social media experts, search engine optimization specialists, graphic designers, search engine marketing/pay-per-click managers, web developers, mobile application developers and Flash designers.


M Digital, an Internet marketing services company, provides search engine marketing, data feed marketing (comparison shopping engines and paid inclusion), affiliate program management, online media planning/strategy, e-mail marketing, and creative services to web retailers. MediaHarbor, the company’s proprietary search platform is rules-based, preventing runaway bids. The provider also offers Preferred AdWords pricing from Google at no charge to PM Digital clients. www.internetretailer.com

SEARCH ENGINE MARKETING PrairieWeb Internet Marketing Inc. 1585 Beverly Ct., Unit 123 Aurora, IL 60502 630-393-1419 PWIM.com Established: 1997 Product Information Products/Services: Internet marketing, businessto-business web sites, e-commerce web sites, custom web development Entry Level/Typical Pricing: $10,000-$30,000

Representative Clients: AccurateAutoIns.com, Bellini.com, DogCollarsBoutique.com, HuggableTeddyBears.com, MyBuyNursingScrubStethoscopes.com, OrnamentShop.com, USHoseInc .com Management Scott Forler, President Brian Lewis, VP, Sales

Product Information Products/Services: PRIME VIEW SEO, paid search management and interactive marketing services

Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: David’s Cookies, The Economist, Lauren Hutton, Martin Flyer, McGraw-Hill Construction, Omni Financial, TheStreet, The Vermont Country Store Management Sandra R. Demitroff, President

55 Fifth Ave., 16th Floor New York, NY 10003 212-444-7474 RepriseMedia.com Established: 2003

Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: American Airlines, Bayer, Honda, Hyundai, McCormick, Sharp, Trane, United States Postal Service, Verizon

Product Information Products/Services: Paid search marketing, SEO, social media marketing and PROSuite, a campaign development and management platform

Management John Anagnost, President, U.S. Rick Corteville, EVP, Global Accounts


eprise Media offers comprehensive search and social media marketing tools for web retailers. Core services include paid search marketing, search engine optimization and social media marketing. The company’s proprietary pay-per-click campaign development methodology includes keyword list generation, bid management and landing page selection. SEO services include linkbuilding and content optimization. Social media marketing services include strategy development and campaign management.

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Resolution Media

Product Information Products/Services: Holistic digital marketing services; behavioral analysis, PPC, SEO, social media, mobile, peformance display and local Entry Level/Typical Pricing: Pricing and fees vary based on scope and volume; models include media

rime Visibility is a comprehensive digital marketing company, specializing in search engine marketing and offering additional interactive marketing services to web retailers. Search engine optimization services use PRIMEVIEW, the company’s proprietary process, to help get clients’ web sites ranked at the top of major search engines. The company’s pay-per-click process, Prime Reach, uses bid management software to drive traffic. A variety of interactive marketing services also are available.

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Reprise Media

314 W. Superior, 2nd Floor Chicago, IL 60610 312-980-1600 ResolutionMedia.com Established: 2003

rairieWeb Internet Marketing provides online marketing services to web retailers. The company offers search engine optimization and pay-per-click management services, including a monthly report of web site activity and performance. A combination of tools help retailers identify keyword phrases customized for their target market, develop a keyword strategy that accurately targets their audience, and make keyword purchases based on their actual conversion and cost-per-sales rate.

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Prime Visibility 1660 Walt Whitman Road, Suite 100 Melville, NY 11747 631-719-7400 PrimeVisibility.com Established: 1997

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commission or monthly retainer for SEM and monthly retainer for SEO Representative Clients: FedEx, Hewlett Packard, Lowe’s Home Improvement, PepsiCo, Pier 1 Imports, Sirius XM, State Farm Insurance, Transition Lenses, Universal Orlando, Visa Management Alan Osetek, President Viji Davis, VP, Marketing Erica Barth, VP, Products & Partnerships

esolution Media, a unit of Omnicom Media Group, is a digital marketing agency for web retailers. Services include pay-per-click search advertising, search engine optimization, web site conversion optimization, behavioral targeting, and mobile, video and social media. The agency’s digital behavior analysis process uses consumer, competitive and category profiles to help clients develop PPC and SEO strategies around key themes projected to have the biggest impact on the target audience.



SEARCH ENGINE MARKETING Resource Interactive 343 N. Front St. Columbus, OH 43215 614-621-2888 Resource.com Established: 1981

Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Kohl’s, Limited Brands (Victoria’s Secret and Bath & Body Works), Nestle, Procter & Gamble

Product Information Products/Services: Digital marketing and advertising

Management Kelly Mooney, CEO John Kadlic, President

Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Abt Electronics

325 W. Huron, Suite 200 Chicago, IL 60654 312-281-9933 RiseInteractive.com Established: 2004

Management Jon Morris, CEO/Founder Phil Corbett, Sr. Marketing Manager Sean Roach, Development Director

Product Information Products/Services: FeedPro

RKG | Rimm-Kaufman Group Entry Level/Typical Pricing: Fees are based on a percentage of ad spend, depending on the services selected Representative Clients: Charming Shoppes, Drugstore.com, Eddie Bauer, Gander Mountain, Wine Enthusiast, Zales

701 E. Water St. Charlottesville, VA 22902 434-970-1010 RimmKaufman.com Established: 2003 Product Information Products/Services: Data-driven online marketing, including paid search, search engine optimization, display, comparison shopping and social media integrated by attribution management

Management George Michie, Co-Founder/CEO Ryan Gibson, VP, Marketing TOP 500

Entry Level/Typical Pricing: Fees are based on a percentage of ad spend with a $2,475/mo. minimum Representative Clients: Canvas On Demand, Haband Online, Jerry’s Artarama, ReadingGlasses.com, Time Life, USMarkerboard.com Management Timothy Seward, CEO


ver the last six years, Rise Interactive has evolved from a search engine marketing agency consulting for small Chicago-based businesses to a full-service digital marketing agency for Fortune 1000 companies throughout the U.S., the company says. Rise Interactive services include helping retailers with paid search, search engine optimization, display advertising, social media, e-mail marketing, training, creative development, affiliate marketing, media strategy and paid analytics.

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he Rimm-Kaufman Group provides a comprehensive pay-per-click advertising application for Google, Yahoo, MSN and Ask.com. The search engine marketing company builds keyword lists, writes ad copy, tests landing pages and uses its bid management platform to maximize sales with a retailer’s efficiency objectives. Services include paid search management and consulting, where analysts use RimmKaufman Group’s in-house tools to manage paid search to the keyword level.

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ROI Revolution

Product Information Products/Services: PPC Campaign Management

esource Interactive is an interactive marketing company that offers web creation, e-commerce, digital marketing and advertising, mobile marketing, social media marketing, and measurement and performance services to web retailers. The company received a patent-pending status for a component of its distributed commerce platform that is designed to securely proxy e-commerce experiences between clients’ sites and third-party destinations, while adhering to the payment card industry’s data security standards.

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Rise Interactive

3109 Poplarwood Ct., Suite 219 Raleigh, NC 27604 888-597-5932 ROIRevolution.com Established: 2002

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OI Revolution is an online marketing agency that offers paid search management services to web retailers and others. The company provides pay-per-click campaign management from start to finish, including ongoing keyword research, competitive research, building out targeted campaigns and ad groups, and bid adjustment. ROI Revolution’s PPC campaign management service pricing structure is based on a percentage of ad spend with a $2,475 permonth management fee minimum. www.internetretailer.com

Paid Search Marketing

Multichannel attribution

Social Media advertiSing

“over the past 6 years, rkg has lifted our revenue figures for Paid Search over 600%. Moreover, even after 6 years in our partnership, rkg was able to drive a 49% yoy increase in revenue in 2010. it’s a pleasure to work with such a smart and proactive team.” - Sweetwater

Search engine oPtiMization

coMPariSon ShoPPing engineS

These results are typical. RKG’s full-service digital marketing solutions blend our proprietary technology, decades of direct marketing experience, PhD-level statistical modeling, and intelligent RKG Analysts to provide the perfect digital marketing solutions for retailers.

Data-Driven Online Marketing diSPlay advertiSing

434.970.1010 Rimm-Kaufman Group

www.rimmkaufman.com | www.rkgblog.com


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Search Mojo Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: BookCircus, Mazda USA, Taco Bell, Zoomerang

100 10th St. Northeast, Suite 103 Charlottesville, VA 22902 800-939-5938 Search-Mojo.com Established: 2005

Management Janet Driscoll Miller, President/CEO

Product Information Products/Services: Search engine marketing services including SEO, PPC advertising management and post-click marketing

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Search Revolutions Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Company declined to disclose customer names

5424 Westcastle Drive, Unit D Toledo, OH 43615 419-754-4816 SearchRevolutions.com Established: 2009

Management Marilyn Howenstein, Director, Marketing Product Information Products/Services: Search enging marketing, brand Matthew Howenstein, Partner management, web site development, local search, social media marketing and SEO

Searchandise Commerce Entry Level/Typical Pricing: Free for retailers; CPC for advertisers Representative Clients: Dell, Magellan, Panasonic, Sears, Sony, Target

100 Cummings Center, Suite 339C Beverly, MA 01915 978-712-4554 Searchandise.net Established: 2008

Management John Federman, President/CEO Nancy Liberman, VP, Marketing Laurence Stock, CFO

Product Information Products/Services: HitList

earch Revolutions is an Internet marketing agency, providing search engine marketing, social media marketing and paid search services to web retailers and others. Other services include search engine optimization, pay-per-click advertising, viral marketing, mobile marketing, brand development and banner development. Pay-perclick services include paid advertising campaigns, keyword development, web analytics, creative development, budgeting and ongoing maintenance.

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earchandise Commerce is an interactive online agency for web retailers. The agency combines the concepts of in-store merchandising with the return on investment and cost-per-click bidding of paid search and applies it to retailers’ web sites. The Searchandise Commerce Operating Engine platform integrates pay-per-click bids into on-site search. CommerceNet is the agency’s retail web site network that leverages cost-per-click bids to boost visibility within search listings.

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SearchDex LLC Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Belk, Gap, J.C. Penney, Orbitz

P.O. Box 191787 Dallas, TX 75219 214-999-0889 SearchDex.com Established: 1998 Product Information Products/Services: SearchDex Verdandi platform, an SEO content management system


earch Mojo offers search engine marketing services to web retailers. Services include search engine optimization, a retainer-based pay-per-click ad management program and e-commerce search engine visibility packages that improve search engine visibility and conversion through both paid and organic search engine results. Supplemental offerings include conversion rate optimization and Facebook marketing services. Web site resources include white papers and training videos.

Management Dave Chaplin, CEO Jason Campbell, VP, Professional Services Thom Adams, CTO


earchDex is a search marketing company, offering software and services for web retailers. Verdandi, the company’s search engine optimization platform, is a search engine optimization content management system that allows users to manage all aspects of their SEO programs, with access to meta tags, page titles and canonical tags. Verdandi is designed to help retailers create custom category pages, edit product names within individual categories, edit on- and off-page content, and create custom rules to handle deleted pages. www.internetretailer.com


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Search-Werks 20280 N. 59th Ave., Suite 115-339 Glendale, AZ 85308 623-209-8939 Search-Werks.com Established: 2006

Entry Level/Typical Pricing: $3,000 and 2% of ad spend; set-up fee Representative Clients: Dean & DeLuca, Head2Head Sports, Only Natural Pet Store, Philosophy

Product Information Products/Services: Search engine marketing, SEO, e-commerce marketing, consulting, web analytics consulting

Management Kurt Krake, President

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SEOinhouse.com 5214 Cedarfield Drive St. Charles, MO 63304 877-614-9966 SEOinhouse.com Established: 2008

Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Business Week, Entrepreneur.com, Nationwide Children’s Hospital, Salesforce.com, Yahoo

Product Information Products/Services: SEO auditing, training, strategy consulting and analytics

Management Jessica Bowman, Founder/CEO

Product Information Products/Services: Edge.BI Software Platform

Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Ask, Babylon, Conduit, Party Gaming, Solar Edge Management Amir Yarkoni, Co-Founder/CEO Ran Blayer, VP, Sales & Business Development Amit Bluman, CTO

eperia is a search engine marketing company offering pay-per-click advertising management, search engine optimization, conversion optimization, Facebook and social media advertising, and mobile marketing services to web retailers and others. Seperia technologies include Edge.BI, an online marketing intelligence technology; Seperia Client Center analytics to manage large-scale multilingual, international and multichannel accounts; landing page serialization; and third-party technologies.

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ShopLocal LLC 225 N. Michigan Ave., Suite 1600 Chicago, IL 60601 312-616-5800 ShopLocal.com Established: 1999

Representative Clients: Ace Hardware, Albertsons, Best Buy, CVS, The Home Depot, J.C. Penney, Kohl’s, Lowe’s Cos., Office Depot, OfficeMax, RadioShack, Sears Holdings, Staples, Target, Walgreen, Zales

Product Information Products/Services: SmartSearch, SmartMobile, SmartCircular, SmartDelivery, PaperBoy Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing

Management Vikram Sharma, CEO Jamie Ray, VP, Retail Edward McLaughlin, VP, Technology


EOinhouse.com is a search engine optimization consulting firm for web retailers and others. Services include SEO audits, SEO for site redesigns, SEO training, SEO strategy consulting, SEO analytics consulting and building an in-house SEO program, creating an SEO strategy and in-house SEO roadmap. SEO audits include an on-site technical SEO audit, a mobile SEO audit, a local SEO audit, a link-building audit, a social media audit, an SEO organizational audit and developing a holistic SEO strategy.

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Seperia 6 Galgaley Haplada St. Herzelia Pituach, Israel 972-9-950-9249 Seperia.com Established: 2001

earch-Werks is a consulting firm specializing in search engine marketing, e-commerce marketing and web analytics. Specific specialties include development and implementation of online marketing recommendations, day-to-day analysis and execution of online advertising, web site traffic reporting and analysis, and web site design and usability consulting. For paid search Search-Werks will develop and manage cost-per-click ads on Google, Yahoo and Bing.

hopLocal is a multichannel shopping and advertising service for web retailers and others. Retailers use ShopLocal’s software and services to tailor their online promotions to a user’s locale, so shoppers in Alaska see snowshoe ads and California shoppers see sandals ads. ShopLocal helps national retailers like Best Buy, Home Depot and Target drive research online, buy offline (ROBO), consumers to their web sites. The company also offers a comparison shopping site, ShopLocal.com.




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SingleFeed 2800 Campus Drive, Suite 150 San Mateo, CA 94403 800-705-8852 SingleFeed.com Established: 2006

Entry Level/Typical Pricing: Starts at $99.99/mo. Representative Clients: 20x200, Gun Dog Supply, Jelly Belly, Lake Champlain Chocolates, Perry Ellis, PlumberSurplus.com, Thompson Cigar, Vintage Tub & Bath

Product Information Products/Services: Product data feed management for shopping engines, site search, and reviews

Management Echeyde Cubillo, Director, Engineering Ryan Douglas, Director, Product Marketing

Smart Information Systems GmbH Representative Clients: Baur, Conrad, Konica Minolta, Neckermann, Otto, Quelle, Universal

Graumanngasse 7, 1150 Vienna Vienna, Austria 01080 43 1 89053180 Smart-Infosys.com Established: 2005 Product Information Products/Services: Smart Assistant, Smart Finder Entry Level/Typical Pricing: Prices vary according to the exact requirements and data quality; initial cost typically $10,000 plus a monthly licensing fee

Management Mark Linder, Managing Partner Christian Weiss, Director, Product Development & Finance Martin Schliefnig, Managing Director, Operations & Research

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mart Information Systems is a search marketing company, offering the Smart Assistant and Smart Finder applications. Smart Assistant pulls product information from a web retailer’s database at regular intervals and stores the information in a semantic repository. The Smart Assistant comparison tool enables customers to customize pages to show only relevant attributes. Smart Finder allows shoppers to change product criteria and features, updating search results instantly.

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Stepmiles Entry Level/Typical Pricing: $2,000/mo. Representative Clients: Bal Harbour Shops, Bank Atlantic, Medvance Institute, Pinnacle, Red Door Spas

4349 Sheridan Ave., Suite 7 Miami Beach, FL 33140 877-736-1736 Stepmiles.com Established: 2004 Product Information Products/Services: Search engine marketing, SEO, PPC, social media management, online video marketing, web site design, web development, web analytics, usability and conversion consulting, affiliate marketing, and mobile apps development

Management Gregory Moal, CEO Milena Macaione, President John Rues, CTO

tepmiles is a search engine optimization company that helps form strategy and implements natural and paid online advertising campaigns for web retailers. The company’s keyword research and data mining services provide retailers with relevant searches in their industry, so they can target the ideal audience. Stepmiles’ web analytic consulting services help retailers improve their web site rankings, and manage and improve organic placement and Web 2.0 social media impact results.

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Submit Express Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Amgen, CIT Group, Dollar Rent A Car, Newegg.com, Penn State, Purina Mills, Samsung, Siemens, Specialty Laboratories

315 W. Verdugo Ave., Suite 101 Burbank, CA 91502 877-737-3083 SubmitExpress.com Established: 1998 Product Information Products/Services: SEO (offered in English, Spanish, French and Russian), search engine submission, PPC search engine placement, reputation management, opt-in e-mail advertising and iClimber social media marketing


ingleFeed is a data feed, or comparison shopping, management agency, offering data feed optimization services to web retailers and others. Services include feed management, feed creation, feed optimization, product categorization, feed submission, analytics, product support and demonstration videos. SingleFeed is one of four Google Merchant Center partners, sending a daily data feed to Google Merchant Center, and a Bing shopping partner, designed to provide its clients high-quality traffic.

Management Pierre Zarokian, President/CEO


ubmit Express is a search engine marketing and search engine optimization company, serving web retailers and others. Services include SEO, search engine submission, pay-per-click search engine advertising, social media marketing, reputation management and opt-in e-mail advertising. Free tools include submission, a meta tags analyzer, a link popularity check, keyword suggestion, keyword traffic estimator, SEO dictionary, page-rank checker and broken-link checker. www.internetretailer.com

SEARCH ENGINE MARKETING TopRank Online Marketing 4032 Shoreline Drive, Suite 1 Spring Park, MN 55364 952-400-0194 TopRankMarketing.com Established: 2001 Product Information Products/Services: Internet marketing services: SEO, PPC, e-mail, social media, digital PR

Entry Level/Typical Pricing: $4,000-$10,000/mo. Representative Clients: McKesson, Marketo, PRSA, PRWeb, StrongMail Management Lee Odden, CEO Susan Misukanis, President

Product Information Products/Services: Crowdsourced PPC services marketplace

Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Company declined to disclose customer names Management Niel Robertson, Founder/CEO Bill Quinn, VP, Marketing Ben Good, Operations Engineer

Triangle Direct Media 8420 Chapel Hill Road, #217 Cary, NC 27513 919-386-5329 TriangleDirectMedia.com Established: 2006

Entry Level/Typical Pricing: Starts at $500/mo.and depends on size and scope of project Representative Clients: Company declined to disclose customer names

Management Anthony Feriozzi, CEO Product Information Keith Boutwell, VP, Marketing & Sales Products/Services: SEOTool (search), RankHound (keyword tracking), social media and search engine Jason Dowdell, VP, SEO optimization consulting

Product Information Products/Services: LotusJump SEO software

Entry Level/Typical Pricing: Basic package includes 1 domain, 3 keywords, reporting and various tasks for $24/mo.; Pro package includes 1 domain, 10 keywords, reporting, add-on domains and keywords and various tasks for $49/mo. Representative Clients: FruitBasketReview.com, OverstockDrugstore.com Management Jennifer Wily, Founder/President


rada is a search engine marketing agency offering paid search campaign management and other services to web retailers. Trada uses “crowdsourced” pay-per-click services, where a community of more than 1,500 paid search experts, or optimizers, work on the client’s campaign and are paid based on their performance. A PPC campaign is set up, then ad groups, keywords and ads created by the optimizers are sent to the Google, Yahoo and Bing accounts created for them, where they begin running.

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riangle Direct Media is a new media marketing and social media marketing agency for web retailers and others. Using its advertising network, Triangle uses Web 2.0 marketing technology to increase clients’ online exposure through search engine optimization, blogs, really simple syndication, podcasts and online video. Other services include product reviews, product launches, viral marketing and user-generated video advertising that help clients compete more effectively.

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Vizad 898 S. State St., Suite 31 Orem, UT 84097 877-825-4607 Vizad.com Established: 2006

opRank Online Marketing, a search engine optimization consulting agency, offers SEO, online public relations, social media marketing, blog marketing and e-mail marketing. The agency helps web retailers increase targeted traffic to their sites by integrating online public relations, keywordoptimized press releases and SEO, designed to increase the web retailer’s brand visibility in the marketplace. Social media marketing services include blog marketing, wikis, news sites and online forums.

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Trada 1023 Walnut Ave. Boulder, CO 80302 877-871-1835 Trada.com Established: 2008

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izad is an Internet search marketing agency offering search engine optimization, pay-per-click and social media optimization services to web retailers and others. Additional services include reputation management and content development. SEO services include keyword research, and on-page and off-page optimization. PPC services include keyword selection, ad copy, bid and position optimization, and content network advertising. SMO services help build social communities.




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Web Visible Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Better Business Bureau, BioRecovery, Royal Limousine Service

5510 Lincoln Blvd., 2nd Floor Playa Vista, CA 90094 800-700-0530 WebVisible.com Established: 2001

Management Ronald Burr, CEO David Reeve, Director, Marketing Chris Black, COO

Product Information Products/Services: Online advertising network, campaign management and analytics

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Web-Ignite Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Company declined to disclose customer names

5662 Calle Real, #303 Goleta, CA 93117 805-617-0349 Web-Ignite.com Established: 1995 Product Information Products/Services: SEO for dynamic/database web sites

Management Jeff Wilson, CTO

eb-Ignite, formerly Visibility Factor, provides search engine optimization for the dynamic/database web sites of its web retailing clients. The company offers a hands-free active server pages model to achieve 100% visibility for dynamic web pages in Google and other search engines, with database-generated content listed in the unpaid results pages. A site-crawling application improves pages to emphasize keywords, targets the retailer’s geographic objectives and is search-engine compliant.

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WebMetro Entry Level/Typical Pricing: SEO starts at $3,000/mo.; e-commerce development and other services vary Representative Clients: All-Travel, AMI, HomeClick, Merrick Group, Modern Bathroom, Murad, Overland Sheepskin

160 E. Via Verde Ave., Suite 100 San Dimas, CA 91773 909-599-8885 WebMetro.com Established: 1995 Product Information Products/Services: SEO, PPC, display advertising, e-commerce development, web site design, web analytics, content management system, online video marketing, social media marketing, affiliate marketing and post-click marketing

Management Carlos V. Ugalde, President/CEO Michael Behrens, SVP, eMarketing Karen Helweg, VP, User Engagement

ebMetro provides Internet marketing services. It offers pay-per-click management, search engine optimization, paid inclusion, content advertising, social media marketing, e-commerce development, site design, video and affiliate marketing, and comparison shopping and feed management services. The company also provides Internet consulting services, such as strategy development, web analytics and online marketing audit services. WebMetro has clients in manufacturing, retail and other industries.

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Wordtracker Unit 11-12 Apollo Studios, Charlton Kings Road London, UK NW5 2S3 44 333 200 4555 Wordtracker.com Established: 1997 Product Information Products/Services: Keyword research and analysis tools and courses; LinkBuilder and Strategizer


ebVisible Enterprise is an online advertising agency that combines proprietary technology, advertising strategy and digital media to help web retailing clients optimize campaigns to their target audience. Web Enterprise, the agency’s self-service set of paid search campaign management tools, is a web-based application that imports performance data from marketers’ Google and Yahoo accounts, and compares their actual performance against advertiser-defined goals.

Entry Level/Typical Pricing: Free full service 7 day trial; $69/mo. subscription; $379/yr. subscription Representative Clients: AsktheBuilder.com, Browser Media, Hearst Publications, Internet Exposure, MarketPosition.com, Monster.com, Park Seed, The Weather Channel Cos. Management Justin Deaville, CEO Ken McGaffin, CMO


ordtracker offers keyword research tools for search engine optimization, pay-perclick campaigns, link building and blogging to web retailers and others. The company helps web retailers and search engine marketers identify keywords and phrases that are relevant to their businesses and most likely to be used as queries by search engine visitors. Marketers also can determine how many competing sites are using these keywords and identify the phrases that have the greatest traffic potential. www.internetretailer.com


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Wpromote 1700 E. Walnut Ave., 5th Floor El Segundo, CA 90245 866-977-6668 Wpromote.com Established: 2001 Product Information Products/Services: PPC management Entry Level/Typical Pricing: $5,000/mo.

Representative Clients: Adobe, BuyCostumes.com, HP Home Office, Lumineers, The Walking Co., TOMS Shoes, Toyota, Universal Music Group, Verizon Management Michael Mothner, Founder/CEO Michael Stone, VP, Sales & Strategy Kevin Wallace, Senior Software Architect

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Yahoo 701 First Ave. Sunnyvale, CA 94089 866-747-7327 Advertising.Yahoo.com Established: 1994 Product Information Products/Services: Yahoo Advertising

Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Big Fish Games, Fossil, Under Armour, Yes Asia Holdings Management Tim Morse, Interim CEO Elisa Steele, CMO Blake Irving, Chief Product Officer

Product Information Products/Services: Spider Linker Organic Search Marketing Entry Level/Typical Pricing: Pay-for-performance: pricing is flat CPC fee in organic search (no


ahoo offers advertising applications to web retailers and others that help them drive better results and improve search engine optimization. Yahoo Labs leverages user data and insights to create innovative advertising products. Yahoo products allow retailers to advertise on Yahoo Search and Bing with just one account by opening a Microsoft Advertising adCenter account, create banner ads, obtain a web site and domain, set products online, and get business e-mail.

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YourAmigo 4708 Del Valle Pkwy. Pleasanton, CA 94566 800-816-7054 YourAmigo.com Established: 1999

promote is a search engine marketing agency, providing pay-per-click management and search engine optimization services to web retailers and others. The agency’s QuickList service helps retailers reach their next customer as they search for the exact product or service they sell on Google, Yahoo and Bing. SocialBoost offers targeted Facebook advertising, filtering the audience by age, interest and marital status. Other services include conversion optimization and web site development.

keyword bidding); category-based pricing: entry level is $0.15-$0.30/click, depending on category; no lock-in contracts; start with a trial Representative Clients: Advance Auto Parts, Dell EMEA, Drs. Foster & Smith, Office Depot, Redcats USA, Sony Management Rahmon Coupe, CEO Gary Smith, VP, Global Sales & Marketing Jon Schutz, CTO

ourAmigo, a search engine marketing company, uses a performance-based pricing model that charges web retailers only for results. YourAmigo uses its core technology to provide results-focused, search engine applications, such as its SpiderLinker application that generates new business through organic search. SpiderLinker crawls the retailer’s site, discovers all the web pages and publishes an optimized table of contents containing spider-friendly natural links.



SHOPPING PORTALS/COMPARISON SITES

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Alibaba.com Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: NA

3945 Freedom Circle, Suite 600 Santa Clara, CA China 95054 408-748-1200 Alibaba.com Established: 1999 Product Information Products/Services: B2B e-commerce for 3 marketplaces: Global trade marketplace for importers and exporters, a Chinese marketplace for domestic trade in China, and a transaction-based wholesale platform geared for smaller buyers

Management Jonathan Lu, CEO/Executive Director Andy Li, CTO

Amazon Services LLC, Amazon Product Ads 410 Terry Ave North Seattle, WA 98109 ProductAds.Amazon.com Established: 2008

Entry Level/Typical Pricing: Pay-per-click pricing model; bids range from $.10-$1.40; $75 worth of clicks for free upon sign up for new advertisers Representative Clients: HSN, US-Mattress

Product Information Products/Services: Cost-per-click advertising for targeted placements on Amazon.com

Management Jeffrey P. Bezos, Founder/CEO Jeff Blackburn, SVP, Business Development Paul Kotas, VP, Advertising

Product Information Products/Services: AIR: Affinity Index Ranking Entry Level/Typical Pricing: $0.15-$1.00 CPC (cost per click)

Representative Clients: Dell, Old Navy (Gap ), Overstock.com, Target, The Home Depot Management Michael Yang, Founder/President/CEO Greg Haslam, SVP, U.S. Comparison Shopping Jon Glick, VP, Product Search & Comparison Shopping

Representative Clients: Network includes more than 850 merchants including 1-800-Flowers, Barnes & Noble.com, Buy.com, Drugstore.com, eBags, eBay, Foot Locker, Gap, HP, J&R, OfficeMax, Overstock.com, Sears, The Home Depot, Tiger Direct, and Walmart.com. A complete list of participating merchants can be found at www.live.com/cashback

Product Information Products/Services: Bing Webmaster Tools, Bing Business Portal, Microsoft AdCenter, Bing Shopping, Management Bing Search API and SDK, Bing Maps APIs Entry Level/Typical Pricing: Pricing and fees vary; Steve Ballmer, CEO, Microsoft Yusuf Mehdi, SVP, Online Audience Business Group company would not disclose specific pricing


mazon Product Ads enable web retailers and others to use cost-perclick advertising to put their products in targeted placements on Amazon.com. Retailing clients upload their product catalog and set their budget. Shoppers then see the retailer’s ads on Amazon, click to product pages on the retailer’s web site and have the ability to purchase products from the web site. Clients are charged on a cost-per-click basis. The amount charged is based on the client’s bid.

ecome.com is a comparison shopping web site that uses a unique search approach through technology and a strong user base to deliver traffic to its web retailing merchants. Become.com is both a comparison shopping and product research engine that allows online shoppers to find information on products before they click out and purchase. The company is growing across vertical markets to increase the advertising opportunities available to its partners, expanding operations in the U.S. and internationally.

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Bing.com One Microsoft Way Redmond, WA 98052 425-882-8080 Bing.com/cashback Established: 2009

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Become.com 640 W. California Ave., Suite 110 Sunnyvale, CA 94086 408-215-4700 Become.com Established: 2004

libaba.com is a global business-tobusiness e-commerce company that allows buyers and suppliers to conduct business online through three marketplaces: a global trade marketplace for importers and exporters; a Chinese marketplace for domestic trade in China; and a Japanese marketplace facilitating trade to and from Japan. Together, its marketplaces form a community of 40 million registered users from more than 240 countries and regions. The company has offices in China, Europe and the U.S.


ing.com, a unit of Microsoft Corp., has a comparison shopping engine that helps consumers find deals on the web and receive cash back on their purchases. Web retailers can sell their products on Bing on a cost-peracquisition basis. Because Bing Shopping uses a CPA model and pay-per-click bidding process, retailers don’t have to invest in fees traditionally associated with PPC campaigns. To advertise with Bing Shopping, web retailers must meet certain requirements, including being U.S.-headquartered. www.internetretailer.com


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Buzzillions.com 22 Fourth St., Suite 600 San Francisco, CA 94103 866-345-1461 Buzzillions.com Established: 2007

Representative Clients: Drugstore.com, Overstock.com, PETCO Animal Supplies, Macys Group, The Home Depot, Recreational Equipment, Best Buy Co., Sears Holding, Zappos.com

Product Information Products/Services: Consumer-facing shopping research site Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing

Management Pehr Luedtke, CEO Cathy Halligan, SVP, Sales & Marketing Jim Morris, CTO

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Catalogs.com 2800 Glades Circle, Suite 135 Ft. Lauderdale, FL 33327 954-659-9005 Catalogs.com Established: 1996 Product Information Products/Services: Preview catalogs; direct and mobile marketing solutions

Entry Level/Typical Pricing: Catalog.com access is free Representative Clients: Alloy, Chadwicks, Coldwater Creek, The Company Store, Design Toscano, Fragrance.net, Hammacher Schlemmer, Lamps Plus Management Leslie Linevsky, Co-Founder Richard Linevsky, Co-Founder

Product Information Products/Services: Comparison shopping management

Entry Level/Typical Pricing: $1,000-$2,500/mo. Representative Clients: Café Press, Everything Furniture, Omaha Steaks, Payless Shoes, Tommy Bahama Management Rick Backus, CEO Andrew Davis,Director, Marketing Tien Nguyen, CTO

Product Information Products/Services: A free service that helps find gift ideas


PC Strategy is a comparison shopping engine that works with web retailing merchants to help them add custom attributes to their data feed to increase the relevancy and conversion rates for the retailers’ product catalog. The shopping engine also optimizes retailers’ data feed and automates their data feed submission, ensures proper categorization and micro-manages all the retailer’s comparison shopping campaigns. CPC Strategy automatically uploads web retailers’ most recent feed.

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FindGift.com 909 N. Sepulveda Blvd., 10th Floor El Segundo, CA 90245 678-302-2762 FindGift.com Established: 1998

atalogs.com provides qualified customer acquisition programs for major and specialty print catalogs and e-commerce catalog web sites. Site visitors—more than 1 million per month, the company says—can preview hundreds of catalogs, as well as select and opt in to receive a specific catalog, shop a catalog’s web site or find savings offers from hundreds of merchants. The company’s Business.catalogs.com site allows business owners to browse print and online business catalogs.

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CPC Strategy LLC 2878 Camino Del Rio South, Suite 160 San Diego, CA 92108 619-677-2453 CPCStrategy.com Established: 2007

uzzillions.com, a unit of PowerReviews, provides product reviews and recommendations. Retailers share their customer reviews, written by verified buyers, with Buzzillions, which displays them on its web site. E-retailers must have a consumer product reviews application installed on their web site to have their products placed on the site. Those who sign up for the centerprise review application can have their consumer reviews publish back to the retailer and automatically to Buzzillions.com.

Entry Level/Typical Pricing: Pricing starts at $100 deposit and $.28 CPC fee Representative Clients: 1-800-Flowers.com, Candy Blast, Brookstone, Fossil, Harry and David, Kohl’s, Office Playground,Personal Creations, Swiss Colony Management Bob Zakrzewski, President/Founder Carolyn Zakrzewski, VP/Founder

indGift.com is a gift-giving comparison shopping engine that includes a gift registry, saved gifts and e-mail reminders for comparison gift shoppers. The shopping engine’s merchant services are performancebased so web retailers pay only for the shoppers that FindGift sends to their web site. Before a click-through occurs, shoppers see the retailer’s product picture, price, description and any specials being offered. Resident experts add products to the appropriate category.



SHOPPING PORTALS/COMPARISON SITES GetThatWholesale.com Entry Level/Typical Pricing: Offers free inclusion Representative Clients: Bagsrep.com., Jacobs Trading, North Pines

P.O. Box 12 Bethel, CT 06801 888-358-7822 GetThatWholesale.com Established: 2008

Management Robert Light, President/CEO

Product Information Products/Services: Wholesale directory of suppliers, importers, drop shippers and products

Google Product Search Entry Level/Typical Pricing: Free service Representative Clients: NA

1600 Amphitheatre Pkwy. Mountain View, CA 94043 650-253-0000 Google.com Established: 1998

Management Larry Page, CEO Lorraine Twohill, VP, Global Marketing Jeff Huber, SVP, Commerce & Local

Product Information Products/Services: Google Product Search

etThatWholesale.com is a businessto-business wholesale directory that connects wholesale buyers with wholesale suppliers. Its directory consists of importers, distributors, manufacturers, wholesale suppliers, closeout specialists, auctioneers and drop shippers. Suppliers can use home page banner advertising, available in several different sizes. Each product category has a sponsor with only one sponsor per category. GetThatWholesale also lets buyers know a supplier is a recommended wholesaler.

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oogle Product Search, Google’s shopping engine, helps shoppers find and buy products across the web. Web retailers submit their products free of charge. Google Product Search presents photographs of products and links to the stores that sell them online, and online shoppers can narrow their search by price range, or view results as a list or a grid. Web retailers can upload their products whether one at a time or with a data feed to Google Base, Google Product Search’s content submission tool.

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iSHOP USA 101 Continental Blvd., 16th Floor El Segundo, CA 90245 310-324-9000 iShop-America.com Established: 2006

Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: American Bridal, Bakers, BestBuyEyeglasses.com, Frederick’s of Hollywood, Lids.com, Petco

Product Information Products/Services: Shopping site that helps international customers (including APO & FPO) buy products from American web stores

Management Raul Rubio, CEO/Co-Founder

SHOP USA is a comparison shopping engine, with international logistics partners extending its global reach to more than 200 countries. The engine helps web retailers target international customers with a desire for hard-to-get products that are more competitively priced in the U.S.—customers that represent an untapped resource for American merchants due to favorable foreign currency exchange rates. The software provides export and import compliance and documentation.

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PriceGrabber 4859 W. Slauson Ave., #259 Los Angeles, CA 90056 310-954-1040 PriceGrabber.com Established: 1999

Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Network of more than 12,000 merchants including Best Buy, Nordstrom, Office Depot and Wal-Mart Stores

Product Information Products/Services: Comparison shopping portal; PriceGrabber Storefronts allows smaller merchants to sell merchandise on PriceGrabber.com without their own website

Management Steve Krenzer, President Graham Jones, GM Dominique Jean, VP, Technology & Product Development


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riceGrabber.com, an Experian company, is a shopping comparison engine that attracts more than 26 million unique visitors each month. Cost-per-click merchant services allow web retailers to list their product offers on PriceGrabber. When a product offer is clicked by a user, the merchant pays a cost-per-click, then the user finalizes the order on the merchant’s web site. Merchants without web sites can list and sell merchandise already listed on PriceGrabber through PriceGrabber storefronts. www.internetretailer.com


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PriceRunner UK 182 Upper Richmond Road London, England SW15 2SH 818-575-4500 PriceRunner.com Established: 1999

Entry Level/Typical Pricing: Cost-per-click, varies by category Representative Clients: Network includes 15,000 merchants including Amazon, Boots, Currys, John Lewis

Product Information Products/Services: Shopping comparison site

Management James R. Zarley, CEO, ValueClick Peter J. Wolfert, CTO, ValueClick

riceRunner is a United Kingdom-based price comparison site and a unit of ValueClick Europe. Web retailers who list their products on PriceRunner can choose from more than 300 product categories. Publishers can customize a white label solution where PriceRunner implements its comparison technology on the retailer’s site platform with the retailer’s own branding. Alternatively, a customizable XML platform lets the retailer retain full control of display, functionality and URL construction.

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Pronto 555 W. 18th St., 4th Floor New York, NY 10011 212-314-7300 Pronto.com Established: 2005

Entry Level/Typical Pricing: Cost-per-click advertising model, typical bids range from $.15-$.70 Representative Clients: Network includes more than 25,000 merchants including Amazon.com, Blair, Hewlett-Packard and Macy’s

Product Information Products/Services: Pronto Network includes ProntoStyle.com. ProntoHome.com, ProntoTech. com, ProntoKids.com and BabyPronto

Management Darren MacDonald, CEO Frederic Jambukeswaran, CTO

ronto is a shopping engine that enables online shoppers to create a profile that lets them rate and review their favorite products. Web retailers with a Pronto Merchant Solutions account can list their products on Pronto.com, which is 100% performancebased with no set-up fees, and can use Pronto Search. The Merchant Solutions online toolset allows retailers to submit and update their listings, track activity, control their spending, place bids and measure their campaign’s success.

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Product Information Products/Services: Shopping comparison site Entry Level/Typical Pricing: Cost-Per-Order (CPO) is Management a per order commission-based program; Cost-Per- JR Ridinger, CEO Roger Ritchie, VP, Click (CPC) is a per-click rate fee program Marketplace & Business Development

HOP.COM is a comparison shopping site that allows online visitors to search the site for deals and coupons, free shipping deals and a shopping-the-sale page. The company’s scalable, proprietary Advance Merchant Operating System supports multimerchant functionality, including a patented OneCart technology that enables a customer to make purchases from any merchant in the SHOP.COM marketplace through a single check-out, using a single password-protected account.

Shopping.com

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SHOP•COM 1 Lower Ragsdale Drive, Building One, Suite 210 Monterey, CA 93940 831-647-4700 Shop.com Established: 2004

8000 Marina Blvd., Fifth Floor Brisbane, CA 94005 650-616-6500 Shopping.com Established: 2003 Product Information Products/Services: Comparison shopping network Entry Level/Typical Pricing: CPC varies by category and subcategory: $0.05-$1.60


Representative Clients: Network includes more than 2,500 merchants such as Beauty.com Best Buy Co., Bloomingdale’s, Bluefly, Boscov’s Department Store, Buy.com, Chefs Catalog, Circuit City Stores, Cooking.com, Drugstore.com, eToys, Frontgate, Gap, Horchow, J.C. Penney, J. Crew Group, Macy’s, Nordstrom, Ross-Simons, Saks Direct

Representative Clients: Merchant network includes more than 5,000 retailers including Amazon.com, Wal-Mart Stores and Sears Management Gautam Thaker, CEO Sam Hamilton, CTO Bridget Davies, Managing Director, U.S. Business

hopping.com, an eBay company, is a shopping comparison engine. The site’s content and navigational features help shoppers make decisions by presenting them with a comprehensive array of products from their favorite brands, reinforced by extensive product reviews and ratings from across the web. Web retailers pay only when the site delivers a lead to their store. Shopping.com offers tools and information for web retailers to measure and manage their campaigns.




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ShopWiki.com 17 W. 18th St., 8th Floor New York, NY 10011 212-741-8291 ShopWiki.com Established: 2005

Representative Clients: Web crawler will include any online retailer such as Target, Amazon, Wal-Mart, Newegg; ShopWiki currently has product listings from 170,000 U.S. online retailers, and operates in 10 other countries

Product Information Products/Services: Shopping comparison site Entry Level/Typical Pricing: Free listings; priority rankings given to relationships through affiliate networks

Management James Keating, GM

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Shopzilla Entry Level/Typical Pricing: Referral fees based on a cost-per-click basis with a $50 refundable deposit Representative Clients: Network of more than 87,000 stores including Amazon.com, Dell, Ikea, Newegg

12200 W. Olympic Blvd., Suite 300 Los Angeles, CA 90064 310-571-1235 Shopzilla.com Established: 1996 Product Information Products/Services: Online shopping comparison site; Bizrate.com., Beso.com, TaDa.com, PrixMoinsCher.com and SparDeinGeld.com

Management William Glass, President Bobby Benfield, SVP, Marketing & Sales Jody Mulkey, SVP/CIO

hopzilla is a shopping comparison engine that also operates the BizRate consumer feedback network. The costper-click marketing program, designed for online retailers, has no setup fees. Shopzilla’s Business Services web site offers web retailers bidding tools to specify the amount they pay per click, listings management tools to manage and edit their search engine product listings, and reporting tools to track the performance of their participation in Shopzilla’s listings program.

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Smarter.com Representative Clients: Network of more than 3,000 merchants including B&H Photo, Zappos.com, and Overstock.com

103 E. Lemon Ave., Suite 200 Monrovia, CA 91016 626-932-1111 Smarter.com Established: 2001 Product Information Products/Services: Shopping comparison site Entry Level/Typical Pricing: Starts at $.15 a click for select categories; no setup fees; $100 deposit toward clicks

Management Steve Neufer, GM Richard Chino, Chief Revenue Officer Eric Zhang, VP, Engineering

marter.com, a unit of ValueClick, is an online comparison shopping service. The company gathers product and merchant data from across the web, then organizes and structures it into a comprehensive catalog, which it publishes on Smarter.com. Account management tools include basic and advanced return-on-investment tracking tools, a coupon submission tool, and a product locator tool to verify categorization of specific listings and their associated costper-click rates.

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SmartFeed 2397 Union Blvd., Suite 7B Islip, NY 11751 866-237-2480 ProductFeedManager.com Established: 2007

Entry Level/Typical Pricing: Product Feed Manager starts at $69.95/mo.; Amazon Management plug-in for Product Feed Manager starts at $119.95/mo. Representative Clients: AutoBarn, ProHealth.com, Specialty Stores

Product Information Products/Services: SmartFeed Product Feed Manager

Management Richard Friedman, President


hopWiki is a shopping search engine designed to help online shoppers find specific products on the web by combining advanced web-crawling technology with consumer-written wikis, or web sites. The site’s web-crawler scans stores for products, allowing it to intelligently extract data from merchant web sites and post that information. ShopWiki has a presence on Twitter and Facebook, and a blog offers insight into the engine’s top merchants and advice on shopping and tips on trending products.


martFeed’s Product Feed manager application submits web retailers’ products to different shopping portals automatically and efficiently. Product Feed Manager features include automatic product importing and updating, immediate elimination of non-performing SKUs, a deluxe category mapper, a feed management auto scheduler, click-through traffic reporting, and the creation of custom real simple syndication feeds. A price comparison reporting feature is also available. www.internetretailer.com


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Sortprice.com 222 W. 37th St., 9th Floor New York, NY 10018 646-736-6300 Sortprice.com Established: 2004

Entry Level/Typical Pricing: Monthly flat-fee pricing model; packages start at $149.99/mo. Representative Clients: More than 5,000 merchants including The Home Depot, Lowe’s, Macy’s, Nordstrom, Walmart.com

Product Information Products/Services: SortPrice.com, a shopping search engine and social commerce platform for selling products on Facebook

Management Doron Simovitch, CEO/Co-Founder Asaf Klibansky, CTO/Co-Founder

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TheFind 310 Villa St. Mountain View, CA 94041 TheFind.com Established: 2003 Product Information Products/Services: Shopping comparison site Entry Level/Typical Pricing: Free to be included; CPA, CPC and CPM opportunities

Representative Clients: Bloomingdales, Buy.com, Macy’s, Overstock.com Management Siva Kumar, Co-Founder/CEO Dave Cook, VP, Marketing Shashikant Khandelwal, CTO

Product Information Products/Services: WinBuyer 2.0 Entry Level/Typical Pricing: Free up to 100,000 visits/mo.; Silver Plan is $699/mo. for up to 500,000 visits/mo.; Gold Plan is $1,199/mo. for up to 1,000,000 visits/mo.

Representative Clients: Best Buy, Build.com, Consumer Depot, GameQuest, Overstock.com. Mejer, Scentiments.com, ToolBarn.com Management Miki Balan, Founder/CEO Alon Weinberg, Founder/VP, Research & Development

inBuyer Ltd. provides consumer and business comparison shopping applications to consumers via a comparison shopping engine search and to online retailers via a proprietary e-commerce application that displays accurate competitive pricing information inside retailers’ sites. The Onsite Comparative Pricing application helps web retailers accelerate consumer purchasing behavior by allowing them to compare prices without leaving the retailer’s site, while increasing average cart size.

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Yahoo Shopping 701 First Ave. Sunnyvale, CA 94089 408-349-3300 Shopping.Yahoo.com Established: 1994

Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Network of more than 70,000 stores including B & H Foto & Electronics, Dick’s Sporting Goods, Nordstrom, Target

Product Information Products/Services: Yahoo Shopping comparison shopping engine

Management Timothy R. Morse, CEO/CFO Elisa Steele, EVP/CMO


heFind is a vertical shopping engine that crawls the entire web, using patented search technology. TheFind displays the complete selection of soft and hard goods for sale online; the lowest price for a product; sales, coupons and discounts; local stores offering the merchandise a shopper is seeking; green stores, organic products and fair trade brands; and hard-to-find items. Registered merchants can add and edit store information and upload logos, coupons, and store locations.

W

WinBuyer Ltd. 1744 S. ValVista Drive, Suite 203 Mesa, AZ 85204 480-884-1662 Partners.WinBuyer.com Established: 2005

ortprice.com is an online comparison search engine. The company uses a monthly flat-fee pricing model for merchants and retailers (as opposed to cost-per-click). Web retailers can choose from Sortprice.com’s basic product listing, where a small percentage of products are selected and displayed in the search results, or the enhanced product listing, where all a merchant’s products are listed. Sortprice.com accepts nearly any product data feed format from web retailers.

ahoo Shopping is Yahoo ’s comparison shopping engine. Its Product Submit bid marketplace helps web retailers influence the level of traffic they receive from Yahoo Shopping and gain more control over optimizing their product listings and better visibility into their category performance. Through category-level bidding, web retailers can bid both at a higher level and subcategory level, and can place their bids either via a feed or through Yahoo Shopping’s web interface.



SITE SEARCH SOLUTIONS

A

Adobe Systems Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Company declined to disclose customer names

345 Park Ave. San Jose, CA 95110-2704 408-536-6000 Adobe.com Established: 1982

Management Shantanu Narayen, CEO Darren Johnson, VP, Sales Conv Suite

Product Information Products/Services: Adobe Search&Promote

I

Celebros Representative Clients: Avon Products, Bettymills.com, Hammacher Schlemmer, Ice.com, RoadRunnerSports.com, Skymall, T-Online, Trans American Auto Parts, Wallywine.com

10 Corporate Place South Piscataway, NJ 08854 732-981-8191 Celebros.com Established: 2000 Product Information Products/Services: Salesperson SiteSearch, Navigation and Merchandizing Entry Level/Typical Pricing: Approximately $950; pricing and fees vary by client

Management Ofer Alt, CEO Yossi Hermush, VP, Marketing Roy Lauzon, VP, Research & Development

n October 2011, site search provider Celebros unveiled its Salesperson V8 Suite designed to enhance navigation, merchandising and site search functionality. Capabilities include enabling web retailers to create, monitor and update dynamic campaigns using active information taken from shoppers’ actions and search habits. The company also released extensions for retailers using the Magento e-commerce platform including Enterprise, Profession and Community Editions.

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Dieselpoint Entry Level/Typical Pricing: Starts at $100,000 Representative Clients: Digi, McGraw-Hill, Nielsen, Newview Technologies, Oregon Health & Science University

117 N. Jefferson St. Chicago, IL 60661 773-528-1700 Dieselpoint.com Established: 1999

Management Chris Cleveland, President/CEO Javier Barrio, Director, Marketing

Product Information Products/Services: Dieselpoint Search 4.0

ieselpoint is a provider of Java-based search software with natural language and full-text capabilities, which combines search data with intelligent navigation tools. The company recently announced the release of its OpenPipeline applications, which is an open-source software application for search and document processing. It includes an installer, a job scheduler, file scanner and crawlers, document filters, and a point-and-click interface with drag-anddrop module installation.

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EasyAsk Representative Clients: Coldwater Creek, Gap, Harbor Freight Tools, Infor & Siemens, InkJet SuperStore, Kaman Industrial Technologies, Lamps Plus, Lands’ End, Michigan Truck Spring, Old Navy, Personalization Mall, Travers Tool, True Value Hardware

200 Wheeler Road, South Tower, 3rd Floor Burlington, MA 01803 800-425-8200 EasyAsk.com Established: 1994 Product Information Products/Services: EasyAsk for eCommerce, Version 12 Entry Level/Typical Pricing: License fees start at $35,000 for perpetual licenses or as a service for $799/mo.


dobe Systems, a digital marketing and graphics technology provider, offers Adobe Search&Promote, a site search and merchandising application designed to help web retailers anticipate visitor search intent and promote the most relevant products and content across desktop and mobile web site searches. The technology is designed for businesses that offer a large amount of content and products online and require a high level of marketer control, data analysis and personalization.

Management Craig Bassin, CEO John Morrell, VP, Product Marketing Larry R. Harris, Founder/Advisor


asyAsk eCommerce Edition combines intelligent search, navigation and merchandising capabilities aimed at boosting retailers’ conversion rates. The natural language search function is designed to allow shoppers to find products faster, as well as enable retailers to develop a more rich set of attributes inside the navigation bar. In June 2011, the company integrated with Facebook and now enables users to search and purchase products without having to leave the social network. www.internetretailer.com

SITE SEARCH SOLUTIONS Endeca Technologies 101 Main St. Cambridge, MA 02142 617-674-6300 Endeca.com Established: 1999 Product Information Products/Services: Endeca InFront Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing

Representative Clients: Ace Hardware, B&H Photo, dabs.com, eBags.com, Estee Lauder, Home Depot, Kiddicare.com, Petco, Sephora, Tesco, Walmart.com Management Steve Papa, CEO Jason Purcell, GM, InFront Adam Ferrari, CTO

Product Information Products/Services: FACT-Finder 6.6, complete conversion engine Entry Level/Typical Pricing: $300/mo. depending on the requirements

Representative Clients: Bechtle, BOL, EddieBauer, Elkjøp, Esprit, Harvey Nichols, HSE24, Neckermann, myToys, Printus, QVC, SportScheck, Tchibo,Yves Rocher Management Carsten Kraus, CEO/GM Albert Pusch, Head, Marketing Eduard Wirch, Head, Development, FACT-Finder

Product Information Products/Services: Product data and information cleaning, organizing and attributes for faceted navigation

Entry Level/Typical Pricing: Ranges from $0.20 to several dollars per SKU Representative Clients: Helmet City, Jagbits, Natural Healthy Concepts, Woodcraft Management Andrew Griffiths, CEO Dan Barbata, Director, Marketing Dina Luvishis, CTO

Heiler Software Corp. 645 Griswold, Suite 1888 Detroit, MI 48226 313-483-7100 Heiler.com Established: 1987

Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Lumens Light + Living, Musician’s Friend (Guitar Center), Princess Auto, Yankee Candle

Product Information Products/Services: Enterprise Product Information Management

Management Greg Wong, CEO Jennifer Krizanek, Marketing Manager


ACT-Finder is a site search provider that also provides mobile commerce and user experience applications. Its latest improvements include more capabilities around integrating international data, including the ability to understand non-Roman alphabets, as well as syllabic and ideographic scripts. The company also has a Recommendation Engine that, when combined with its merchandising and social commerce features, is designed to boost retailers sales and customer satisfaction.

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FindWatt 520 Mendocino Ave., Suite 240 Santa Rosa, CA 95401 855-346-3928 FindWatt.com Established: 2007

n October 2011, Oracle Corp. announced its plans to purchase Endeca, an unstructured data management, web commerce and business intelligence services provider. By combining Endeca’s technology with the ATG e-commerce platform Oracle acquired last year, Oracle aims to offer a broader range of web site technology with a strong emphasis on marketing and merchandising. With Endeca’s Latitude software, Oracle expects to provide a single user interface for analysis of data.

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FACT-Finder Pfaelzerstrasse 35 Pforzheim, Germany 75177 49 723112597 0 Fact-Finder.com Established: 1993

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indWatt’s services are aimed at enhancing retailers’ product data so that shoppers can more easily find the goods they are looking for. Its data treatment includes three steps: Cleaning & Organizing, which is designed to fix data errors, combine different data sources and recategorize products; Extracting & Improving, which identifies and standardizes attribute values and fills in missing values; and Building & Customizing, which combines attribute values to form new product names.

H

eiler Software is a provider of product information management (PIM) software for retailers’ multichannel commerce activities. In May 2011, the company unveiled their new Enterprise PIM Suite, which is designed to enable retailers and suppliers to manage all product data in one central source for all distribution channels. In November 2011, the company partnered with Fredhopper so that it could offer retailers an adapter aimed at improving site search, cross-selling and conversion rates.




N

Nextopia Software Corp. Entry Level/Typical Pricing: $995/yr. Representative Clients: Abt Electronics, Aldo, Baby Phat, Crabtree & Evelyn, KarmaLoop.com, RugSale.com, Swatch

116 Sherbourne St. Toronto, ON Canada M5A 2R2 800-364-9080 Nextopia.com Established: 1999

Management Sanjay Arora, President/CEO/Founder

Product Information Products/Services: eComm|Search, e-commerce site search with merchandising

R

Reinhart Technologies Entry Level/Typical Pricing: $50-$99/mo.; free version available for starter web sites Representative Clients: Closeout Styles, CyberCucina, Foam It Green, Great Western, J’s PC World, Laptop Battery Express, Med Choice, Sunrise WD, Value Zone

1800 W. Hawthorne Lane, Suite 203 West Chicago, IL 60185 800-499-6414 CyberSiteSearch.com Established: 2000 Product Information Products/Services: CyberSiteSearch, a SaaS model that offers site search, merchandising and search marketing features

Management John Schoeph, President

einhart’s CyberSiteSearch combines standard e-commerce product site search with Google product injection and search engine product visibility, which is designed to assist web retailers with simultaneously increasing site traffic and conversion rates. In October 2010, the company announced the addition of support for the Volusion shopping cart system that includes a simplified start-up interface and a Software-as-aService model. The company also provides marketing and site design consulting.

S

S.L.I. Systems Representative Clients: ArtBeads, FTD Group, Gymboree, Harry and David, Jelly Belly, Tupperware, ULTA

333 W. San Carlos St., Suite 1250 San Jose, CA 95110 866-240-2812 SLI-Systems.com Established: 2001 Product Information Products/Services: Learning Search Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing

Management Shaun Ryan, CEO Thierry Costa, VP, Marketing Wayne Munro, CTO TOP 500

ite search provider S.L.I. Systems in June 2011 unveiled its Conversion Optimizer, which is designed to enable retailers to test variations in display and design, functionality, and formatting of site search and navigation. Unlike other A/B testing applications, Conversion Optimizer lets e-retailers run tests using revenue per visitor as the key metric, which the company says provides a more accurate picture of the value of new web site features or changes.

S

SearchSpring Entry Level/Typical Pricing: $99.95/mo. Representative Clients: ID Wholesaler, Remington, TRX, White + Warren

4291 Austin Bluffs Pkwy., Suite 206 Colorado Springs, CO 80918 888-643-9043 SearchSpring.net Established: 2007 Product Information Products/Services: SearchSpring Site Search and Navigation


extopia’s services are aimed at enabling retailers to make it easier for shoppers to find the products they are looking for. The company employs a variety of strategies ranging from merchandising to fuzzy matching to analysis of customer site search and purchase behavior. In February 2011, Nextopia launched a Facebook app that allows shoppers to search a retailer’s product catalog, refine searches and locate products without having to leave the social network.

Management Scott Zielinski, CEO Gareth Dismore, CTO


earchSpring is a provider of internal site search and navigation applications using a Software-as-a-Service model. The company helps retailers incorporate search into their mobile sites and Facebook catalogs and has expertise in search engine optimization and Ajax, a technology that enables visitors to browse a site faster, as no page refreshes or reloads are required. The company offers three levels of service, from a Standard package with 25,000 products and search queries per month. www.internetretailer.com


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Thanx Media 800 Roosevelt Road, Suite A-360 Glen Ellyn, IL 60137 630-469-2929 ThanxMedia.com Established: 2005 Product Information Products/Services: Endeca On-Demand; blosm, content solution; Site Social, Facebook integration technology

Entry Level/Typical Pricing: Starts at $1,500/mo. Representative Clients: Fathead.com, King Arthur Flour, RealTruck, T-Mobile, Wholesale Marine, WineAccess Management Paul Matker, CEO Debbie Matker, CMO Marcel Munoz, CTO

UniversalBusinessListing.org 6701 Carmel Road, Suite 202 Charlotte, NC 28277 704-200-9929 UBL.org Established: 2007 Product Information Products/Services: Internet directory service


Entry Level/Typical Pricing: Basic package starts at $39 Representative Clients: Macy’s, Marriott Hotel Group, Wells Fargo Management Doyal Bryant, CEO/Co-Founder Chris Travers, President/Co-Founder

hanx Media is an enterprise technologies company that focuses on providing integrated applications for business-to-consumer and business-to-business online retailers. It is a provider of Endeca On-Demand, a fullymanaged customer experience management site search technology package. The Deliver Commerce Framework identifies business problems and recommends the appropriate applications. The company’s technology is designed to increase conversion rates, revenue per order and boost customer retention.

U

niversal Business Listing (UBL) is a local search industry service that acts as a central collection and distribution point for business information online. The listings collected by the company are taken from the business owner or an authorized representative and UBL assures the quality of these listings and submits them broadly to data aggregators, search engines, online Yellow Pages, vertical sites, 411 directories, mobile search directories and social networks.



SOCIAL MEDIA/MARKETING

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8thBridge Representative Clients: 1-800-Flowers.com, 7 For All Mankind, Best Buy, Brooks Brothers, Carol’s Daughter, Delta, Diane von Furstenberg, HauteLook, Heels.com, Jessica Simpson, Land’s End, Romeo & Juliet Couture, Smashbox Cosmetics

110 N. 5th St. North, Suite 420 Minneapolis, MN 55403 612-927-3400 8thBridge.com Established: 2008 Product Information Products/Services: Facebook commerce, campaign optimization, social gifting, social promotions, social events, personalized shopping Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing

Management Wade Gerten, CEO Erik Eliason, Director, Marketing Jamie Thingelstad, COO/CTO

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Adepto Solutions Entry Level/Typical Pricing: $149 Representative Clients: Ferns & Petals, Homeshop18, Shoeprivee

18607 Klum Place Rowland Heights, CA 91748 888-721-8051 trollyapp.com Established: 2011

Management Kiran Kumar, CEO Ashok Madarvally, Head, Products Prem Pillai, CTO

Product Information Products/Services: Trolly

25 Corporate Drive, Suite 390 Burlington, MA 01803 866-487-5623 AwarenessNetworks.com Established: 1998

Entry Level/Typical Pricing: Business Edition starts at $500/mo. with an annual commitment Representative Clients: American Cancer Society, Auros, Bosch, Comcast Sportsnet, Kodak, Sony, Starwood Hotels and Resorts

Product Information Products/Services: Social Marketing Hub; publish, manage, measure and engage across social media channels

Management Brian Zanghi, CEO Mike Lewis, VP, Marketing & Sales David Carter, Founder/CTO

wareness develops and markets the Awareness Social Marketing Hub, which enables marketers to publish, manage, measure and engage on social media channels. Features include tools for conducting audit trails and posting team comment response across multiple media channels. Users can publish with one-click to dozens of destinations across Facebook, Twitter, YouTube and Flickr and view detailed audit trails and publication history for every piece of published content.

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Converseon Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Hilton Hotels, IBM, Wal-Mart Stores

Management Robert Key, CEO/Founder Product Information Products/Services: Social analytics, listening, social Robin DeCato, Director, Performance Marketing Ted Ulle, Senior Search Analyst commerce, affiliate marketing, SEO and social media optimization


umbai- based Adepto launched its Trolly application in late 2010. The patent-pending product is an automated social commerce application designed to increase engagement, awareness and sales for retailers. It allows customers to not only share, but engage with their friends around their purchases in fun ways, such as quizzing their friends on which products they bought. The application allows customers to gain points that can be used as discounts on future purchases.

A

Awareness

53 W. 36th St., 8th Floor New York, NY 10008 212-213-4297 Converseon.com Established: 2001

thBridge, a social commerce technology vendor formerly known as Alvenda, announced in March it had raised $10 million in the company’s second funding round. Trident Capital led the funding round, with Split Rock Partners, an existing investor, also taking part. 8thBridge says it will use the money to enhance 8thBridge StoreCast, a tool that enables retailers to place a checkout feature inside Facebook news feeds and fan pages. The funding also will help 8thBridge improve personalized offers.


n September 2011 Converseon, a social media agency, acquired Social Graphiti, a social commerce analytics and marketing technology platform. As part of the acquisition, Vidar Brekke, founder of Social Graphiti, has joined Converseon as chief product officer. Graphiti will be integrated with Converseon’s social intelligence and analytics platform, Conversation Miner. In November 2010, Converseon integrated CIC’s Chinese social monitoring and analytics capabilities Conversation Mining. www.internetretailer.com


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Facebook 1050 Page Mill Road Palo Alto, CA 94304 650-543-4800 Facebook.com/business Established: 2004

Representative Clients: All Nippon Airways, Avon Products, CM Phtotgraphic, HP Home and Home Office Store (Hewlett-Packard), J.C. Penney, Netflix, Overstock.com, StorQuest, Victoria’s Secret (Limited Brands ), Target

Product Information Products/Services: Facebooks Pages, Ads, Sponsored Stories and Platfrom Entry Level/Typical Pricing: Cost-per-click (CPC) or cost-per-impression (CPM) cost basis

Management Mark Zuckerberg, Founder/CEO Elliot Schrage, VP, Global Communications, Marketing & Public Policy Bret Taylor, CTO

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Kaboodle 2121 El Camino Real, Floor 7 San Mateo, CA 94403 408-492-0028 Kaboodle.com Established: 2005 Product Information Products/Services: Social interactive shopping network

Entry Level/Typical Pricing: Free service Representative Clients: J.C. Penney, Nordstrom, Old Navy (Gap ), Sears Holdings, Target Walmart.com Management Anne Kallin Zehren, CEO Robert Carter, VP, Product

650 Castro St., Suite 105 Mountain View, CA 94041 650-294-4680 MoxieSoft.com Established: 2006

Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Epson, Nationwide, Newegg.com, Sharp, TEVA Pharmaceutical, Tupperware

Product Information Products/Services: Spaces by Moxie Applications for employee and customer engagement

Management Tom Kelly, President/CEO Tara Sporrer, VP, Marketing & Sales Operations David Boyer, SVP, Products


oxsie Software is a software platform company founded in 2006, originally under the name nGenera Corp. The company specializes in enterprise social software for both employee collaboration and customer engagement. In 2011, Moxie rolled out Spaces by Moxie mobile technology, which includes a native iPhone App and an optimized browser for BlackBerry. The application also has APIs with pre-built adaptors that connect it to various enterprise applications, including Salesforce.com.

M

MySpace LLC

Product Information Products/Services: Social interactive network Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing

aboodle is a social shopping community that allows users to find, recommend and share products. Users can organize their shopping through lists, find new products, get discounts on popular items and compare prices. Community members can also create and join groups, share advice and product suggestions and personalize their profiles with polls and other widgets. Retailers can include an Add to Kaboodle button on their product pages, which will add particular items to shoppers’ wish lists.

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Moxsie Software

4 Park Plaza, Suite 1500 Irvine, CA 92614 949-861-8888 MySpace.com Established: 2003

ounded in 2004, Facebook is a social utility that allows consumers to communicate more efficiently with friends. The company’s Open Graph Protocol allows retailers to add social sharing on Facebook directly to product pages on their e-commerce sites. When a user clicks a Like button, the retailer will appear in that user’s Likes and Interests section of their Facebook profile. This also allows retailers to more accurately target ads to users who Like their content.

Representative Clients: CSN Stores, Green Mountain Coffee Roasters, Kohl’s, MarketAmerica, Musician’s Friend (Guitar Center ), Shoebuy.com, Zappos.com Management Tim Vanderhook, CEO Al Dejewski, SVP, Global Marketing

ySpace is an online social entertainment community aimed at the Generation Y audience. The company drives social interaction by providing a personalized experience around entertainment and connecting people to their favorite music, celebrities, TV, movies and games. These experiences are available through multiple platforms, including online, mobile devices, and offline events. Digital media company Specific Media acquired MySpace in June of 2011 from News Corporation.




P

Payvment Entry Level/Typical Pricing: Basic is free; Premium: $29.95/mo. or $299.95/yr. Representative Clients: Etsy

650 5th St., Suite 303 San Francisco, CA 94107 Payvment.com Established: NA

Management Christian Taylor, Founder/CEO Jim Stoneham, COO

Product Information Products/Services: Social commerce

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Pontiflex Representative Clients: BlackBerry, Disney, Huggies, Lenovo, Monster.com, PetPlace.com, Tommy Hilfiger, Snapfish

45 Main St., Suite 636 Brooklyn, NY 11201 800-420-6086 Pontiflex.com Established: 2008

Management Zephrin Lasker, Co-Founder/CEO Arun Krishnan, VP, Marketing Geoff Grauer, Co-Founder/CIO/COO

Product Information Products/Services: Signup Ads Entry Level/Typical Pricing: Cost-per-lead basis

411 N.W. Park Ave., Suite 303 Portland, OR 97209 503-232-2021 ShopIgniter.com Established: 2009

Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Alima Pure, Birkenstock Express, CaféPress, Kaenon, Mountain Outfitters, Nike Golf, Portland Trail Blazers

Product Information Products/Services: Social commerce software for social merchandising, marketing and metrics

Management Matt Compton, CEO Kevin Tate, CMO


hopIgniter is a social commerce software provider. The company designs and develops social storefronts such as Facebook stores and can provide retailers with social commerce metrics information so they can measure the effectiveness of social campaigns. The company’s Social Promotions Engine is designed to help retailers engage with their customers on Facebook or Twitter through viral promotions, sharable coupons, referral and loyalty programs and social reviews.

S

ShopSocially.com

Product Information Products/Services: SocialConnect Platform Entry Level/Typical Pricing: CPA (affiliate), CPC (varies), and fixed fee; $25-$500/mo. based on features desired and volume

ontiflex helps retailers design and implement ads within mobile applications and web sites that enable consumers to sign up for and receive retailer updates and offers. The company works with a cost-perlead model, so retailers only pay Pontiflex when a consumer enrolls with their e-mail address or social network handle. In November 2011, the company rolled out its platform for Android tablets, including Amazon’s Kindle Fire, and Apple’s latest iOS 5 software.

S

ShopIgniter

339 N. Bernardo Ave., Suite 200 Mountain View, CA 94043 650-701-7759 ShopSocially.com Established: 2009

ayvment markets a free Facebook e-commerce application that allows web retailers and other businesses, organizations and individuals to sell through their Facebook pages using PayPal. Users create a Payvment account, sign up to accept PayPal payments and add products to their Facebook pages. The app enables shoppers to add goods from several Payvment Facebook stores and check out all at once. Other features include the ability to offer discounts to fans and a reviews feature.

Representative Clients: BeachBody, BestBuy (Cowboom), Cafepress, Drugstore.com (Vision Direct), RitzInteractive, Sephora, Sports Chalet, Ulta Management Jai Rawat, Co-Founder/CEO Rob Danielson, VP, Sales & Business Development Samir Palnitkar, Co-Founder/COO


ocial product recommendation provider ShopSocially.com debuted its “Social Connect” tool for online retailers in April of 2011. The tool allows shoppers to recommend a retailer’s product on Facebook. The company also provides online retailers with a range of social widgets, consulting around acquiring Facebook fans and social analytics tools. It offers an economy package, which starts at $40 per month, a value package and a premium package. Custom services are also available. www.internetretailer.com


T

ThisNext 227 Broadway, Suite 200 Santa Monica, CA 90401 310-458-1416 ThisNext.com Established: 2006 Product Information Products/Services: Social interactive shopping network

Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Bare Necessities (BareWeb ), Gaiam, Nixon Watches, Parts Express International, Power Equipment Direct, Stacks and Stacks, TheWatchery.com, YesAsia.com Ltd. Management Matt Edelman, CEO

T

TurnTo Networks 52 Riverside Drive, No. 14A New York, NY 10024 908-752-9658 TurnTo.com Established: 2008 Product Information Products/Services: The TurnTo Social Commerce Suite features Ask Owners, Purchase Sharing and Social Merchandising

Entry Level/Typical Pricing: Three month free trial with no setup fees; pricing is based on store size; hundreds/mo. for smaller stores and thousands/mo. for larger stores Representative Clients: Adorama, Earthwatch, Emitations, GoJane, InkJetSuperstore, Jamestown Distributors, LeisurePro, SprinklerWarehouse Management George Eberstadt, CEO/Founder

Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: GNC, National Parks Conservation Assoc., Paramount Pictures, Style Page

Product Information Products/Services: Social interactive network made Management Dick Costolo, CEO up of 140 character messages called Tweets

Product Information Products/Services: Online video community


witter is a real-time information network that connects people with the latest information they are interested in. Retailers are rolling out Twitter campaigns, promotions and contests, as well as using the site to get the word out about their products and build a following around their brands. Retailer’s Tweets range anywhere from status updates to product giveaways or fun facts. Users can choose to follow a particular retailer and will be notified if that retailer sends out any Tweets.

Y

YouTube 901 Cherry Ave. San Bruno, CA 94066 650-253-0000 YouTube.com Established: 2005

urnTo provides social commerce applications for online merchants that enable shoppers to get advice directly from stores’ customers. The technology enables dialog between shoppers and customers on the merchant site, aiming to increase conversion rates, generate fresh content for search engine optimization, drive traffic from Facebook and Twitter and deliver insights to inform merchandising strategies. The TurnTo Social Commerce Suite is a white-labeled Software-as-a-Service product.

T

Twitter 795 Folsom St., Suite 600 San Francisco, CA 94107 Twitter.com Established: 2006

hisNext is a social shopping community where users can find new products in fashion, beauty, lifestyle, home and other categories. The site features recommendations from experts in a number of fields, top bloggers, style mavens and trendsetters. ThisNext members can use the site’s tools to personalize and share their favorite products, as well as display their personal style. In February of 2010, the company acquired fashion and beauty site Stylehive and raised $1.2 million in investment funds.

Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: ABC News, CNN, FoxNews.com, PBS, Reuters Management Salar Kamangar, CEO

ouTube is a forum where web users can post original videos and use them to connect to audiences of all kinds. Retailers use their YouTube channels to post anything from how-to videos to fashion runway shows displaying new apparel items to advertisements for new products. Users can vote on whether or not they like a video, as well as share clips with friends. YouTube officially launched in December of 2005 and in May of 2010 exceeded two billion video views each day.



SUPPLY CHAIN SOLUTIONS

A

Management Wliington Machado, CEO Product Information Ricardo Goncalves, Head, Marketing Products/Services: Agentrics Spend Management Fabio Beckenkamp, Head, Technology & Contracts, Agentrics Product Lifecycle Management, Agentrics Product Lifecycle Management, Agentrics Integration, Communication & Collaboration

gentrics, a provider of supply chain software and services, offers supply chain synchronization, expense management and contracts and product lifecycle management. The Agentrics SCS Replenishment module focuses on driving a consumption-based replenishment process. Agentrics SCS intelligence is designed to enable retailers and manufacturers to manage the distribution of point of sale information and facilitate collaboration between retailers, distributors and manufacturers.

Axway

A

Agentrics LLC Entry Level/Typical Pricing: Starts at $2,000/mo. Representative Clients: Best Buy, Carrefour, Coles, Kraft, Kroger, Motorola, Nike, Pepsico, Safeway, Tesco, Wal-Mart Stores, Walgreens

200 W. Monroe, Suite 1200 Chicago, IL 60606 312-706-3600 Agentrics.com Established: 2005

6811 E. Mayo Blvd., Suite 400 Phoenix, AZ 85054 480-627-1800 Axway.com Established: 2001 Product Information Products/Services: Axway Gateway, Axway B2Bi, Axway Community Management, Axway Sentinel, Axway Integrator, Axway ProcessManager, Axway File Transfer Direct, Axway SecureTransport, Axway

Transfer CFT, Axway MailGate, Axway Secure Messenger and Axway Validation Authority Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Buy.com, Costco, Electrolux, Food Lion, Hanes Brands, H-E-B, Kraft, Procter & Gamble Management Christophe Fabre, CEO Mike Nason, EVP, Global Distribution & Sales John Thielens, Chief Architect, Cloud Services

B

Brown Printing Co. 1500 Broadway, Suite 505 New York, NY 10036 866-323-9336 BPC.com Established: 1957 Product Information Products/Services: Printing, premedia, distribution and integrated media solutions

Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Lafayette 148, Lord and Taylor, Macy’s, Sak’s Fifth Ave. Management Volker Petersen, CEO/President Jennifer Bergin, VP, Marketing Pat Bayer, EVP, IT

CommerceInterface 324 S. 400 West Salt Lake City, UT 84101 855-259-5199 CommerceInterface.com Established: 2007 Product Information Products/Services: CommerceInterface Entry Level/Typical Pricing: Performance base revenue share or flat fee model


xway, a provider of multi-enterprise and infrastructure technology, offers services that include e-mail and identity security, business-to-business integration, managed file transfer, enterprise application integration, business process management, and track and trace. Axway’s Track & Trace pinpoints the location of packages through secure search, retrieval, transfer and management of key data. It supports online tracking services that allow customers to view the real-time status of shipments.

Representative Clients: Amazon.com, Buy.com, eBay.com, Evalustores.com, Mertado, Overstock.com, Sears.com, Unbeatablesale.com, Wayfair.com Management Ivan Ramirez, Founder/President Rob Christiansen, VP


rown provides printing, prepress, mailing and digital marketing services to retailers and others. Brown’s technology enables advertisers and publishers to manage digital ad submission and insertion order information. The company aims to provide an interactive experience that engages consumers and drives revenue by creating replicas of clients’ printed material or by creating custom-designed versions optimized for digital delivery. Brown also offers mobile marketing services.

C

ommerceInterface offers an e-commerce services platform that offers an online inventory control system. Its web-based platform can be accessed on any computer or mobile device and takes into account the rules dictated by various channels. Retailers can use native file formats for third-party integration. The dashboard in the company’s multichannel software provides detailed information about product and channel performance, including fulfillment performance and inventory overview. www.internetretailer.com


C

Commonwealth 11013 Kenwood Road Cincinnati, OH 45242 513-791-1966 Commonwealthcom Established: 1985 Product Information Products/Services: Third party logistics company specializing in public warehousing and contract warehousing

Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Lyondellbasell, Procter & Gamble, Standard Register Management Brian W. Collins, President,CEO

D

DCL 48641 Milmont Drive Fremont, CA 94538 510-651-5100 DCLCorp.com Established: 1982 Product Information Products/Services: Multi-channel supply chain services

ommonwealth is a full-service third party logistics company providing public and contract warehousing. The company creates customized programs for online retailers, ranging from basic pallet in/pallet out service to customized lot number, serial number and SKU control. Commonwealth provides warehousing services to companies requiring shared public warehousing. It also provides custom warehousing including office space rental, pallet storage and temperature and humidity-controlled storage.

Entry Level/Typical Pricing: $.75-$2 Representative Clients: Go Pro, LifeScan, Symantec, TRIA Beauty Management Norman Tu, Chairman/CEO Dave Tu, President/VP, Business Development Shahid Masood, VP, IT/E-Commerce

CL provides outsourced manufacturing and logistics services for companies in the consumer goods, software, technology and electronics, and health care. The company’s business-to-business services include order processing, project management, packaging and assembly, fulfillment and distribution, inventory management and warehousing, and returns management. Its ReturnTrak module client call center and customer support teams to generate returns authorization numbers automatically.

D

Product Information Products/Services: Demand Solutions Forecast Management Management, Demand Solutions Requirements Bill Harrison, President Planning, Demand Solutions Sales & Operations Planning, Demand Solutions Collaboration, Demand Bill MacDonald, EVP, Sales Gail Snider, VP, Marketing

emand Solutions provides software for supply chain management—retail planning, inventory planning, sales and operations planning, demand planning and forecasting, collaboration, inventory optimization and replenishment, and advanced planning and scheduling. The company’s technology targets retailers with high daily volumes, many customers, a broad offering of products and a multi-tiered selling organization. Demand Solutions has more than 30 offices around the world.

Dematic Corp.

D

Demand Solutions 1 CityPlace Drive, Suite 540 St. Louis, MO 63141 800-886-3737 DemandSolutions.com Established: 1985

Solutions Retail Planning, Demand Solutions Manufacturing Entry Level/Typical Pricing: $20,000-$150,000 Representative Clients: BP, CML Technologies, Cott Beverage, East African Breweries, Ericson Manufacturing, Everlast Worldwide, Flex Alloy, Genzyme, Hansen Beverage

507 Plymouth Ave. Northeast Grand Rapids, MI 49505 877-725-7500 Dematic.com Established: 2001

Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: adidas, Blackmores, Ferdinand Gross, Liberty Hardware, newegg.com, Next

Product Information Products/Services: Material handling equipment, logistics software and total warehouse and distribution logistics solutions and services

Management John Baysore, CEO


ematic is a global provider of intelligent logistics and materials-handling technology. The company offers consulting and analysis, controls engineering, project management, software and information technology, and operational planning and support. Dematic IT consultants and programmers configure software to meet the needs of the retailer’s material handling system, including providing management information needed to control stock, manage orders and ensure materials flow.




D

Direct Tech Representative Clients: Benchmark Brands, Colony Brands, Current, Drapers and Damons, Fingerhut, Frederick’s of Hollywood, Gardener’s Supply Company, Orchard Brands, Oriental Trading Company, PetEdge, Plow & Hearth, Soft Surroundings, Vitacost.com

13259 Millard Ave., Suite 306 Omaha, NE 68137 402-895-2100 Direct-Tech.com Established: 1989 Product Information Products/Services: Forecast*21/Venture*21 Entry Level/Typical Pricing: $35,000-$225,000 depending on size and scope of use

Management Craig Harding, President Joe Palzkill, Director, Marketing & Sales Ray Goodman, SVP, Multi-Channel Solutions

D

DropShip.com Entry Level/Typical Pricing: Platform fees start at $250/mo. Representative Clients: Company declined to disclose customer names

1530 N. Technology Way Orem, UT 84097 877-862-5458 DropShip.com Established: 2011 Product Information Products/Services: Private drop shipping software platforms and services to retailers and suppliers that manage product catalogs, inventory feeds and orders

Management Jeremy Hanks, Co-Founder/Chairman/CEO Ben Reece, VP, Technology Blaine Nielsen, President

eShopWorld, a division of North America Direct 41 Dogwood Road Asheville, NC 28806 888-407-2590 eShopWorld.com Established: 2010


Management C. Michael Verble, Founder/Chairman Product Information Products/Services: IT integration, customs management, online payment completion, currency management and localization

Product Information Products/Services: End-to-end supply chain management, warehousing and transportation solutions


ropShip.com develops technology, software and services to help retailers and suppliers with drop-shipping problems. DropShip’s platform processes more than 3 billion drop shipping data points, including product detail feeds, inventory feeds and order responses each month. The company’s core team is from Doba, a virtual distributor and product outsourcing broker. DropShip.com offers a private, drop shipping-focused portal for dealers called Supplier Utopia Software for Drop Shipping.

E

ShopWorld provides services that enable online retailers to sell to customers worldwide. Its set of services allows retailers to post all charges at the point of purchase on checkout, including customs duties and local sales taxes. Other features include comprehensive logistics and returns management, such as product delivery and localized returns, and delivery and customs services for more than 220 countries including Canada, the European Union, the Middle East and Asia Pacific.

E

Exel 570 Polaris Parkway Westerville, OH 43082 877-272-1054 Exel.com Established: 1992

irect Tech’s Suggest Purchase Order software enables multichannel merchandisers to improve profits by minimizing the total cost of inventory ownership while improving staff efficiency. The tool uses a sixphase statistical modeling process to analyze the total costs associated with the purchases for each vendor. It provides a by-vendor view of all future purchases. It calculates the total cost of inventory ownership, taking into account fixed and variable costs, such as purchase orders.

Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Bayer Healthcare, Bristol-Myers Squibb, Diageo, DuPont, JC Penney, Kraft, Owens Corning, Shell, Thirty-One Gifts, Unilever Management John Gilbert, CEO Mike Gardner, Chief Development Officer Domenic DiLalla, CIO


xel, part of the supply chain division of Deutsche Post DHL, is a contract logistics provider in the U.S., Canada and Latin America, offering customized supply chain systems and third-party logistics. Its services include supply chain design, consulting, warehousing, fulfillment and transportation services. Features include assembly and packaging, transportation management, home and business delivery, manufacturing services, service parts logistics, and reverse logistics. www.internetretailer.com


F

FedEx Supply Chain 942 S. Shady Grove Road Memphis, TN 38120 800-463-3339 FedEx.com Established: 1971 Product Information Products/Services: Transportation management, fulfillment services, critical inventory logistics, healthcare shared network, dock services

Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Company declined to disclose customer names Management Craig M. Simon, President/CEO, FedEx Supply Chain

F

FORTE 6037 Commerce Court Mason, OH 45040 513-398-2800 FORTE-Industries.com Established: 1980

Representative Clients: Beiersdorf, Crate and Barrel, Delta Faucet, Destination Maternity, Maui Jim, Newell Rubbermaid, Road Runner Sports, rue21, Smith & Nephew, Totes Isotoner, Vera Bradley

Product Information Products/Services: Supply chain consulting and systems integration Entry Level/Typical Pricing: Varies by type of engagement and size of company, but would not start below $10,000

Management Eugene Forte, CEO Tom Rentschler, VP, Marketing Tom Lehmkuhl, CTO

Product Information Products/Services: Inbound logistics, warehousing and distribution, fulfillment, packaging and kitting, transportation management, systems integration, returns processing and disposition, test, repair, refurbishment, product remarketing and recycling

Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Company declined to disclose customer names Management Herb Shear, Chairman/President/CEO Donald Rendulic, Director, Marketing & Communications Dave Moyer, CIO

Product Information Products/Services: International e-commerce and logistics solutions Entry Level/Typical Pricing: No upfront fees; fee is charged at a percentage of order


ENCO is a provider of third-party logistics for Internet retailers and other businesses. It offers retail supply chain management applications for both forward and reverse supply chains. The company liquidates $5 million per day in excess inventory and returned items through a wholesale web site and offline channels. Genco operates GencoMarketplace.com, which sells excess inventory by the pallet and truckload, and accounts for about 25% of its $5 million in daily sales of liquidation merchandise.

G

Global Shopex LLC 9990 N.W. 14th St., Suite 110 Miami, FL 33172 786-314-7144 GlobalShopex.com Established: 2010

ORTE works with online retailers to make their distribution centers more efficient through strategies and technologies that create scalable environments. As part of its Distribution Master Planning Service, FORTE creates distribution center plans and provides the financial justification for the plan and the technology needed to implement it. The company’s evaluation process reviews the use of all current resources, including property, plant, equipment and labor to minimize cost expenditures.

G

GENCO ATC 100 Papercraft Park Pittsburgh, PA 15238 800-378-9671 Genco.com Established: 1898

ed Ex Supply Chain Services offers a portfolio of services, including order fulfillment, transportation management and specialized customs clearance and returns programs. Retailers can use FedEx’s fulfillment services to administer order processing, including picking, packing and shipping, as well as kitting and configuring of orders. The inventory administration feature provides visibility of inbound and outbound orders in addition to static inventory within distribution centers.

Representative Clients: BareSoleSandals.com, CassaDecor.com, Cool-Jams.com, EducationalToysPlanet.com, HalloweenExpress.com, HerRoom.com, HimalayanSaltShop.com, HomeVillage.us, HisRoom.com, HourGlassAngel.com, Ocelco.com, OfficeSalesUSA.com Management Raimundo Martinez, President Colleen Petschulat, VP, Business Development Aldo Martinez, CIO

lobal Shopex enables U.S. merchants to sell internationally by managing and operating the merchants’ international e-commerce, logistics and customer service. The company not only handles the international logistics but also promotes retailers’ products through its marketing network, which includes European online portals and Google Ads. All orders are trackable and delivered in an average of four business days. Global Shopex ships to more than 150 countries.




G

GlobalTranz Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Company declined to disclose customer names

5415 E. High St., Suite 460 Phoenix, AZ 85054 866-275-1407 GlobalTranz.com Established: 2003

Management Andrew Leto, Founder/CEO Michael Leto, EVP, Business Development Travis Rhyan, EVP, Technology & Supply Chain Management

Product Information Products/Services: Freight agent and freight brooker transporatation management company; LTL freight

G

GreenShipping.com 1412 13th St., Suite 200 Hood River, OR 97031 800-208-5776 GreenShipping.com Established: 2008

Entry Level/Typical Pricing: Average cost is about $.02/shipment Representative Clients: Diapers.com, HitchSource.com, Ingram Books, The North Face, OutdoorPlay.com

Product Information Products/Services: GreenShipper Carbon-Neutral Shipping Service

Management Ken Whiteman, CEO

Entry Level/Typical Pricing: Setup fee: $50,000$200,000; monthly subscription fee: $5,000$20,000 Representative Clients: Circuit City Stores, Liz Claiborne, PepsiAmericas, Rite Aid, Tesco, Warnaco, Whirlpool, WH Smith

9711 Washingtonian Blvd. Gaithersburg, MD 20878 301-340-4000 GXS.com Established: 1967 Product Information Products/Services: GXS Trading Grid, a global B2B e-commerce and integration platform

Management Bob Segert, President/CEO Bobby Patrick, SVP/CMO Miguel Garcia, SVP, Product Development/CTO


XS is a provider of global business-tobusiness e-commerce and integration services. Its key offerings, GXS Trading Grid and GXS Managed Services, enable simplified document exchange, enhanced supply chain visibility, and streamlined communications with trading partners. GXS Trading Grid helps businesses streamline product launches, digitize accounts payable, automate warehouse receiving, conduct e-invoicing and e-payments, and increase global supply chain visibility.

H

HighJump Software

Product Information Products/Services: HighJump Software for distribution and logistics, trading partner connectivity, direct store delivery (DSD), mobility and manufacturing

reenShipping.com is a web site owned by Green Ventures, a company dedicated to the use of green technology. GreenShipping works with UPS, FedEx, the U.S. Postal Service and other major shipping carriers. Retailers can calculate the carbon generated by a shipment and purchase a GreenShipping carbon offset, becoming carbon neutral and funding the development of renewable energy. GreenShipping uses information about the shipment to determine the route and mode of transportation.

G

GXS

6455 City West Pkwy. Eden Prairie, MN 55344 800-328-3271 HighJump.com Established: 1983

lobalTranz is a logistics management firm, specializing in carrier, supply chain and warehouse management. Its supply chain management technology, Carrierrate.com, optimizes the flow and storage of merchandise as goods and materials move within the supply chain. It allows online retailers to select transportation options that best fit their needs such as scheduling, prices and other requirements. GlobalTranz has contracts with over 9,000 for hire contract carriers.

Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Ashley Furniture, Bimbo Bakeries USA, Bridgestone Firestone, Calphalon, Fingerhut, Fuji Xerox Austalia, Malt-O-Meal, Pepsi Americas, Polaroid, Quality Bicycle Products, Schreiber Foods Management Russell Fleischer, CEO Chad Collins, VP, Marketing & Strategy


ighJump is a global provider of supply chain management software that streamlines the flow of inventory and information from the supplier to the retailer. The company offers software for distribution and logistics, trading partner connectivity, direct store delivery, mobility and manufacturing. Its technology includes a warehouse management system, transportation management system, route accounting systems, mobile sales and Enterprise Resource Planning data collection. www.internetretailer.com


H

HomeDirect 330 S. Mannheim Road Hillside, IL 60162 888-818-8668 HomeDirectUSA.com Established: 1999 Product Information Products/Services: White Glove Delivery Services

Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Company declined to disclose customer names Management Brian Gallagher, CEO/President Tony Coletto, VP, Sales Shouvik Dutta, CIO

Honest Green Wholesale 888 Newark Ave., Suite 202 Jersey City, NJ 07306 646-706-7310 HonestGreen.com Established: 2011

Entry Level/Typical Pricing: No fee drop-shipments of green products, $200 minimun order for light bulk purchases Representative Clients: Company declined to disclose customer names

Product Information Products/Services: Eco-friendly, green products dropshipping services

Management PJ Stafford, Co-Owner Dale Sutaria, Director, Operations

Product Information Products/Services: IBM Unica, IBM Coremetrics, Sterling Commerce, WebSphere Commerce, ILOG SCM & Optimization, Retail Store Solutions Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing

Representative Clients: 1-800-Flowers.com, Batteries Plus, Best Buy, Citrix, Costco Wholesale Group, Land’s End, L.L. Bean, Macy’s, Newegg.com, Office Depot, OfficeMax, ProFlowers, Orvis, QVCUS Cellular, Williams-Sonoma Management Sam Palmisano, CEO Maria Winans, VP, WW Software Industry Solutions Marketing John Squire, Product Director, IBM EMM

IDS Integrated Distribution Services 3100 Reeves Road Plainfield, IN 46168 866-232-6533 TeamIDSLogistics.com Established: 1960 Product Information Products/Services: Supply chain management services including warehousing and distribution, fulfillment and transportation


H

onest Green Wholesale, a division of Green Irene LLC, is a specialty distributor of exclusively green products to retailers. The company provides fulfillment and drop-ship services from is green product warehouse, which stocks more 1,000 products for the home and office. Honest Green stocks green product brands, such as Preserve, Mrs. Meyers, Lunchskins, To-Go Ware, Eco-Products and Green Toys. The company also provides sales and marketing services for manufacturers.

I

IBM 1 New Orchard Road Armonk, NY 10504 877-426-2223 IBM.com/software/marketing-solutions Established: 1911

omeDirectUSA is a provider of home delivery of large consumer goods. HomeDirect offers Direct Express as a “white glove” home delivery service with transit times as fast as seven business days and a money back guarantee if the specified time period for the end destination is not met. The company has 92 delivery terminals in the U.S. and Canada, with two consolidation centers and over 1,000 local delivery vehicles. HomeDirectUSA is owned by Transportation Resource Partners.

Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Jockey.com, Pharmavite Management Michael L. Jones, EVP/COO Michael C. DeFabis, Sales & Marketing Coodinator

BM’s Supply Network retail software features an integrated view of sales channels, allowing retailers to more effectively maintain inventory levels and optimize sourcing and distribution for products. It also integrates processes to negotiate, execute and reconcile trade fund contracts. IBM’s software also helps retailers streamline the order fulfillment process, and manage inventory, labor and processes for a distributed network of warehouses. It also offers product tracking RFID labels.

I

DS provides integrated logistics services that include warehousing/distribution, fulfillment services, transportation services and freight management. Services include complex order pick, pack and ship fulfillment, complex inventory management, dry and refrigerated transportation, air and ocean transportation, supply chain management, and customized reporting and analysis. The company specializes in e-commerce fulfillment for apparel, toys and games, food and beverage, and other industries.




I

Impak Retail Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Aura, Guess, Neiman Marcus, One & Only

20531 Queensdale Drive Cornelius, NC 28031 704-987-3302 ImpakRetail.com Established: NA Product Information Products/Services: Retail packaging and logistics

Management David Hansen, National Sales Manager

I

Inmar 2601 Pilgrim Court Winston-Salem, NC 27106 866-440-6917 Inmar.com Established: 1985

Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Academy Sports, Bass Pro Shops, CVS Caremark, Kellogg, Novartis, Rite Aid, Procter & Gamble, Wal-Mart Stores

Product Information Products/Services: Reverse logistics, returns management, recall management, asset recovery (liquidation), fulfillment, promotions management (coupons, rebates and sweepstakes)

Management Travis Lewis, CMO Mark Wright, CIO Jennifer Mauldin, EVP, Retail Services

nmar engineers and analysts collect and study data on the workings of an online retailer’s supply chain and that of its trading partners to suggest ways of improving operations. Its supply chain field service teams make recommendations on reducing waste and improving efficiency, and perform transportation analysis. The company also offers network modeling and distribution scored carding and analysis, benchmarking services, process improvement studies and package/product studies.

I

i-parcel LLC Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Company declined to disclose customer names

25 Corporate Drive, Suite 175 Burlington, MA 01803 888-472-7235 i-parcel.com Established: NA Product Information Products/Services: International mail order goods delivery service

Management Claire Davids, Managing Partner

JDA Software Group 14400 N. 87th St. Scottsdale, AZ 85260 480-308-3000 JDA.com Established: 1985

Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Abbott Laboratories, American Eagle Outfitters, British Airways, Frito-Lay, IBM, Stanley Black & Decker, Toshiba

Product Information Products/Services: JDA Demand Management, JDA Enterprise Planning, JDA Category Management, JDA Transportation and Logistics Management, JDA Store Operations, JDA Replenishment and Fulfillment, JDA Pricing and Revenue Management

Management Hamish Brewer, CEO Tom Dziersk, EVP, Sales & Marketing Aditya Srivastava, SVP/CTO


mpak Retail is a provider of retail packaging and supply chain services. It offers warehousing in a centrally located location in Dallas, with satellite locations on both coasts of the U.S. It also provides inventory management, including analysis of order history and usage; forecasting; comprehensive freight and logistics consultation; online ordering, including store fulfillment, delivery and billing; customized web-based order entry; real-time inventory; and customer service.


-parcel is an international mail order goods delivery company. Its primary logistics service offering is i-parcel Preferred, a five-to-seven day global delivery, fully trackable service. I-parcel features electronic delivery confirmation, including date of delivery. Trackable event scans providing updated information on the logistics pipeline also are available. The company takes shipment data in electronic form and generates required customs paperwork at the destination.

J

DA Software Group is a provider of supply chain software applications, including technology acquired from i2 Technologies, Manugustics, E3, Intactix and Arthur. Its supply chain management, merchandising and pricing software addresses the needs of online retailers, wholesaler-distributors, third-party logistics providers and other service providers. JDA also offers process review, evaluation and re-engineering services to help retailers improve their supply chains. www.internetretailer.com


J

Jesta I.S. 8 Place du Commerce, Suite 300 Verdun, QC Canada H3E 1N3 514-925-5100 jestais.com Established: 1968 Product Information Products/Services: Vision Suite: merchandising, planning, point of sale, financials, supply chain management, sourcing and demand management

Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Cole Haan, DSW, Genesco, Guess, Perry Ellis, Puma, Town Shoes Management Moris Chemtov, President Diana Ferraez, Director, Marketing

J

JP Communications 448 S. Hill St., Suite 712 Los Angeles, CA 90013 213-802-1330 JPCommunications.com Established: 2005 Product Information Products/Services: B2B trade platforms including TopTenWholesale.com, WholesaleU. com. OffPriceNetwork.com, Wholezilla.com and Manufacturer.com

Entry Level/Typical Pricing: Free membership receives a site template and lists up to 5 products on TopTenWholesale.com. Premium membership is $799/yr. Representative Clients: Company declined to disclose customer names Management Jason Prescott, CEO

Kenco Logistic Services 2001 Riverside Drive Chattanooga, TN 37406 800-758-3289 KencoGroup.com Established: 1950 Product Information Products/Services: Third party logistic services Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing

Representative Clients: Audiovox, Cummins, DuPont, Electrolux, Gator Cases, GlaxoSmithKline, Honeywell, Keurig Coffee, Ralston Foods and Whirlpool Management Gary Mayfield, CEO David Gilley, SVP, Sales & Marketing Kristi Montgomery, VP Information Technology

Product Information Products/Services: Kiva Mobile-robotic Fulfillment System for eCommerce fulfillment and split-case Entry Level/Typical Pricing: Pricing for the Kiva Mobile Fulfillment System starts at $1.5 million


P Communications provides online trade platforms, print magazines, financial services, custom sourcing tools, news, videos and communities to help retailers and others connect, manage, and communicate with trading partners. Its network of business-tobusiness global trade platforms connects buyers and sellers of wholesale products and services. Its network includes TopTenWholesale.com, WholesaleU.Com, OffPriceNetwork.com and Manufacturer.com. It also offers Wholesale News and Wholesale Blog.

K

enco is a family-owned and privately held third-party logistics provider that has grown from a single warehouse to over 100 facilities and more than 25 million square feet of warehouse space in 30 states and Canada. It provides a host of logistics management services and supply chain applications such as warehouse management, transportation management and sequencing. Cities with dedicated warehouses include Boise, Idaho; Fort Worth, Texas; Ogden, Utah; Avenel, N.J.; and Mechanicsburg, Pa.

K

Kiva Systems 300 Riverpark Drive North Reading, MA 01864 781-221-4640 KivaSystems.com Established: 2003

esta I.S. is a leading supplier of business technology for the soft goods and specialty markets. Its Vision Merchandising software allows retailers to streamline workflow using a Business Rules Configuration module. The module dynamically controls the behavior of the application based on the authorization credentials of the individual user signing on to the application. A data repository incorporated in the module addresses retailers’ reporting and analytics requirements.

Representative Clients: Crate and Barrel, Diapers.com, Drugstore.com, Estee Lauder, Gilt Groupe, Office Depot, Saks Fifth Avenue, Staples, Toys “R” Us, Walgreens Management Mick Mountz, CEO/Founder Mitch Rosenberg, VP, Marketing & Product Management

iva Systems is a developer of mobile fulfillment systems and automation technology for distribution centers. Kiva’s mobile-robotic fulfillment system is designed to reduce labor requirements from receiving to picking and shipping. When an order is received, robotic drive units retrieve the appropriate pods and bring them to the worker, who picks out the appropriate item and places it in the order container. Completed orders are stored on separate pods, ready to move to the loading dock.



SUPPLY CHAIN SOLUTIONS Knapp Logistics Automation Entry Level/Typical Pricing: Conventional picking solutions startsat $200,000, with fully integrated/ automated solutions from $2 million Representative Clients: Alliance Entertainment, Avon, GameStop, Koch Entertainment, L’Oreal, Revlon, Sony Music, Tiffany & Co.

2124 Barrett Park Drive, Suite 100 Kennesaw, GA 30144 678-388-2880 Knapp.com/us Established: 1952 Product Information Products/Services: Material handling and software solutions for warehouses and distribution centers, with a primary focus on order fulfillment systems

Management Josef Mentzer, COO Jerry Johnson, Marketing Manager

380 Saint Peter St. St. Paul, MN 55102 651-767-7000 Lawson.com Established: 1975 Product Information Products/Services: Lawson supply chain/ distribution, human capital management, financial, procurement, franchise management, business intelligence

Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Bed Bath & Beyond, Friendly Ice Cream, Hot Topic, L.L. Bean, McDonald’s, Pilot Travel Centers, Polo Ralph Lauren Media, The Children’s Place Retail Stores Management Harry Debes, President/CEO/Director Travis White, SVP, Marketing Craig Bickel, SVP/CIO

Entry Level/Typical Pricing: Registration is free; all auctions start at $100 with the marketplace deciding final price of merchandise Representative Clients: Bank of America, GE, State of New Jersey, U.S. Department of Defense, Wal-Mart Management William P. Angrick III, Co-Founder/Chairman/CEO Ben Hanna, VP, Marketing Strategy & Communications Eric Dean, CIO

Product Information Products/Services: Freight auditing, shipping analytics and rate optimization services


iquidity Services hosts online auction marketplaces, www.liquidation.com, www.govliquidation.com, www.govdeals.com and www.liquibiz.com. LSI gives professional buyers online access to a global supply of surplus merchandise and used capital assets from the retail supply chain and government agencies. LSI serves over 375 large corporate sellers, including Fortune 500 retailers, mid-sized and regional specialty retailers and manufacturers. The company markets and sells surplus merchandise.

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Logica LLC 6955 Union Park Center, Suite 110 Salt Lake City, UT 84047 800-930-8543 LogicaCorp.com Established: 1997

awson is a provider of supply chain management software. Its M3 system is an Enterprise Resource Planning system for manufacturing, distribution and equipment service management. Within the system, Lawson offers industry-specific functionality for companies in the fashion and food and beverage industries. Lawson’s Supply Chain Management software supports the planning, scheduling and fulfillment on an extended supply chain. Software functions include demand planning and supply chain planning.

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Liquidity Services

Product Information Products/Services: Online marketplaces and integrated services for surplus assets; online auction marketplaces, Liquidation.com, GovLiquidation.com, GovDeals.com, NetworkIntl. com and Truckcenter.com

napp Logistics Automation designs, develops, manufactures and sells integrated order fulfillment and storage applications for warehouse and distribution center automation. A Knapp system is designed specifically for the client using modular software and all equipment developed by Knapp’s global team and key technology partners. The applications are designed to help each client improve order accuracy, optimize order cycle time, reduce inventory and decrease operating costs.

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Lawson Software

1920 L St. Northwest, 6th Floor Washington, DC 20036 202-467-6868 LiquidityServicesinc.com Established: 1999

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Entry Level/Typical Pricing: Free trial on freight audit; 2 pricing models offered, Standard or Per Transaction Representative Clients: Amylin, Burger King, PG&E, Schiff Nutrition International, Shoe Metro, Simplexity, Verizon Management Rob Nelson, President/CEO Mark Chamberlain, VP, Technology


ogica provides technology and services that help retailers analyze carrier bids, negotiate rates and audit freight bills. The company, which serves mid-market and high volume shippers, audits shipping invoices from companies such as FedEx, UPS and Ocean and gets refunds on all carrier overcharges. It also offers web analytics on shipping data to help retailers improve operations and has a team of parcel and Less Than Truckload pricing experts to help negotiate better rates with carriers. www.internetretailer.com


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M.A.I.L. 526 N. Earl Ave. Lafayette, IN 47904 765-448-4222 Mail-inc.com Established: 1981 Product Information Products/Services: Mailing and printing services

Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Chiasso, Dean & DeLuca, Quadratec Management Ron Robbins, CEO/Owner Kathy Beck, Director, Marketing Dan Byers, Director, IT

Management Dynamics 1 Meadowlands Plaza East Rutherford, NJ 07073 201-935-8588 ManagementDynamics.com Established: 1990 Product Information Products/Services: Supply chain visibility, trade compliance, global trade content, international transportation management, performance management, trade automation, trade portals, export on-demand, RPS on-demand

Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Apple, Baker-Hughes, CEVA Logistics, Cisco Systems, Dell, Fairchild Semiconductor, Glazer’s, Haworth, Honeywell International, Ingersoll Rand, Leggett & Platt, Levi Strauss, McDonald’s, Tyco Management Jim Preuninger, CEO Nathan Pieri, SVP, Marketing & Product Management Glen Gorman, CTO

Manhattan Associates 2300 Windy Ridge Pkwy., 10th Floor Atlanta, GA 30339 770-955-7070 Manh.com Established: 1990 Product Information Products/Services: Manhattan SCOPE Entry Level/Typical Pricing: $500,000-$5 million based on client size and needs

Representative Clients: Carter’s, David’s Bridal, Giant Eagle, Jockey, Simon Schuster, Vera Bradley, Whirlpool Management Pete Sinisgalli, President/CEO Jonathan Colehower, VP, Global Marketin Terrie O’Hanlon, SVP, Global Brand Strategy

Manna Distribution Services 2440 Enterprise Drive Mendota Heights, MN 55120 888-201-3232 Manna.com Established: 1991 Product Information Products/Services: Transportation and logistics


Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Company declined to disclose customer names Management Alan J. Meehan, CEO Robert J. Masters, SVP Peter MacGregor, Director, IT

.A.I.L.’s EZ Mail catalog and literature fulfillment program offers services that include dedicated account managers, file transfers that accommodate multiple formats, address standardization and verification, data processing including de-duping and return of undeliverable items, inkjet addressing and labeling, a proprietary inventory management system, and storage and recycling. Additional services include inserting and polybagging, blow-ins and complex fulfillment packaging.

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anagement Dynamics provides global trade management services and software for retailers, importers, exporters and logistics service providers. The company uses a trading partner network, software and specialized trade content sources to assist companies in global trade, including automating import and export processes, calculating tariffs, duties and taxes, ensuring regulatory compliance and simplifying financing, sourcing and transporting of goods across international borders.

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anhattan Associates is a provider of global trade and supply chain management programs for multichannel retailers, consumer goods manufacturers, pharmaceutical companies and wholesale distributors. The company has operations in nine countries. The Manhattan SCOPE supply chain process platform has features such as planning and forecasting, inventory optimization, order lifecycle management, transportation and lifecycle management and warehouse and distribution management.

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anna Distribution Services, a Minnesota-based white-glove transportation company, focuses exclusively on large scale, high-value consumer items for the home such as flat screen TVs, furniture, mattresses, major appliances, home gyms and outdoor grills. Its services include in-transit scheduling and technical installation or assembly at the time of delivery. Manna provides a web site to every retailer featuring its online order entry and tracking application, Clarity Supply Chain Visibility.




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Monster Packaging 208 E. Morrissy Drive Elkhorn, WI 53121 877-551-1831 MonsterPackaging.com Established: 2005 Product Information Products/Services: Shipping and packaging supplies Entry Level/Typical Pricing: Corrugated boxes $0.21-$9.52; poly bags $1.26-$250.93/case, corrugated mailers $0.13-$1.16, literature mailers

$0.30-$1.80, manila tags $9.67-$57.64/case, bin boxes $0.29-$2.63, $14.74-$73.62/roll, impulse sealers $75.38-$199.77, carton sealing tape $52.34-$197.49/case, steel strapping $152.46$200/coil; Kraft Mailing Tubes $20.07-$67.39/case Representative Clients: Intel, Oklahoma State University, Peninsula School of Art Management Mike Butler, President Billy Gamma, Operations Manager Andrew Wintheiser, CIO

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Navarre Corp. Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Company declined to disclose customer names

7400 49th Ave. North Minneapolis, MN 55428 800-728-4000 Navarre.com Established: 1983 Product Information Products/Services: Supply chain services including consolidated delivery, inbound freight and customs management

Management Richard S. Willis, President/ CEO J. Reid Porter, COO/CFO Lina Shurslep, CIO

New Age Electronics Entry Level/Typical Pricing: Fee-for-service logistics based on a la carte services Representative Clients: Aaron Rents, Big Lots, Nebraska Furniture Mart

21950 Arnold Center Road Carson, CA 90810 800-234-0300 NewAgecom Established: 1988 Product Information Products/Services: Logistics, remanufacturing and distribution services

Management Fred Towns, President

Product Information Products/Services: NGC’s Global Enterprise Suite; web-based software for Product Lifecycle Management, Global Sourcing/Supply Chain Management, Enterprise Resource Planning and Shop Floor Control


avarre Corp. is a provider of distribution, third party logistics, supply chain management and other related services to retailers and suppliers in North America. It is a distributor for computer software, home entertainment media, consumer electronics and accessories. The company also publishes computer software in its Encore subsidiary. Navarre offers inbound freight, customs management, consolidated delivery and logistical services, such as pick and pack and returns disposition.

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ew Age Electronics, a division of SYNNEX Corp., provides logistics, distribution and remanufacturing services to consumer technology retailers and manufacturers. It has multiple warehouses nationwide and serves as a packaging specialist, handling both single and high-velocity shipping. New Age also offers postpone/disposition services. The company’s controlled distribution models supports channels that include regional retail, mass retail, office product superstore and e-commerce.

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NGC Software 14900 N.W. 79th Court Miami Lakes, FL 33016 305-556-9122 NGCSoftware.com Established: 1982

onster Packaging is a provider of packaging, shipping and industrial supplies. The company carries thousands of corrugated boxes, mailers and poly bags from leading brands. Its inventory includes bubble mailers, including self-sealing and white bubble mailers; round, square and telescoping poster mailing tubes up to six inches in diameter; twist ties and impulse bag sealers; corrugated and bin boxes; stretch wrap; and packaging fill paper, butcher paper, and Kraft paper rolls.

Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Aeropostale, A|X Armani Exchange, Billabong, Carter’s, Casual Male Retail Group, Hugo Boss, Jos. A. Bank, Lululemon Athletica, Parigi Group, Spanx, VF Management Alan Brooks, Chairman Mark Burstein, President, Sales, Marketing & Research & Development


ew Generation Computing (NGC) offers supply chain management applications to retailers, apparel manufacturers, brand managers, contractors, agents, brokers and logistics providers. Its web-enabled functions include purchase order management, quality control, logistics management, vendor payment automation, workflow calendars, global collaboration, exception dashboard, product lifecycle management, enterprise resource planning, global enterprise suites and global sourcing/supply chain management. www.internetretailer.com


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OHL 7101 Executive Center Drive, Suite 333 Brentwood, TN 37027 877-401-6400 OHL.com Established: 1951 Product Information Products/Services: Supply chain management solutions

Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Breville, Dukal, Paramount Apparel, Pet Safe, Seventh Generation Management Randy Curran, CEO Fred Loeffel, EVP, Global Account Management Darren Cockrel, CIO

Parcel Insurance Plan 9666 Olive Blvd., Suite 200 St. Louis, MO 63132 800-325-7390 PIPInsure.com Established: 1966 Product Information Products/Services: Shipping insurance

Entry Level/Typical Pricing: 50% of carrier’s rate Representative Clients: Company declined to disclose customer names Management Dan Daly, EVP Lisa Lash, Sales & Marketing Manager

3160 Pinebrook Road Park City, UT 84098 435-645-2000 ParkCityGroup.com Established: 1990

Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Ahold, Domino’s Pizza, Dreyer’s/Edys Grand Ice Cream, Meijer, Rite Aid, Sara Lee, Schwan’s, Supervalu, Wyeth

Product Information Products/Services: Consumer driven sales optimization

Management Randall K. Fields, Chairman/CEO Elliot Zimmerman, SVP, Field Operations Mark Deuschle, SVP, Sales

arcel Insurance Plan provides lower-cost package insurance to business shippers, with customer and claims service. The plan is owned by Brown & Brown Insurance, and underwritten by Fireman’s Fund insurance company. PIP offers electronic reporting software for UPS Online WorldShip and FedEx Ship Manager. The reporting software is free and simple to install and use. Using information generated by the software and many third-party manifest systems, PIP generates automated monthly reports.

ark City Group offers supply chain planning applications, including Enterprise Demand Planning, Enterprise Distribution Planning and Production Line Sequencing. The Enterprise Demand Planning software features customer product profitability analysis at a customer/location/SKU level; forecasting in weekly and monthly increments, with daily indexing of demand; support for top-down, bottom-up and middle-out forecasting; and multiple historical and future demand streams, such as promotions.

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Posterita Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Batimex, Christo Design, Tamak

Management Alexander S. Tsang, Executive Director Product Information Products/Services: Cloud-based point-of-sale retail Frederick S. Tsang, CEO/CTO management and touch screen solutions for small and medium retailers


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Park City Group

530 University Ave. Palo Alto, CA 94303 888-457-6543 Posterita.com Established: 2008

HL, Ozburn-Hessey Logistics, is a provider of third-party logistics services to direct-to-consumer retailers, such as warehousing and distribution, reverse logistics, transportation, air and ocean freight forwarding, customs brokerage and parcel select service. The company works with retailers to optimize transportation efficiencies and cut costs. OHL’s Parcel Select Service works with small parcel packing and shipping services, providing a single portal to track packages and providing a custom-branded tracking method.

osterita’s Web Retail Management System is a web-based point-of-sale system combined with a customer resource manager and enterprise resource planning system. The system uses Software-as-aService technology. It handles inventory control in real time to track and manage inventory and provides a single data repository. Retailers can manage price changes across stores using the system’s secure encryption safeguards for financial information and audit trails for business security.



SUPPLY CHAIN SOLUTIONS Rehrig Penn Logistics Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Company declined to disclose customer names

7800 100th St. Pleasant Prairie, WI 53158 800-792-0875 RehrigPenn.com Established: 2004

Management Matt Dannenfeldt, President

Product Information Products/Services: Supply chain analysis, third party logistics, pallet management and sales, assest tracking, reverse logistics, reusable packaging and trasnportation services

600-180 Attwell Drive Toronto, ON Canada M9W 6A9 866-773-7735 SCIGroup.com Established: 1995 Product Information Products/Services: Logistic services for manufacturers and retailers with direct-to-store, business-to-consumer and business-to-business fulfillment requirements; Progistix: third-party field

service logistic solutions; First Team Transport: transportation management and services for highvalue products Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Amazon.ca, Lowe’s Home Improvement Warehouse, ToysRUs.ca Management John Ferguson, President/CEO Chris Galindo, VP, Business Development & Solutions

Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Company declined to disclose customer names Management Jonathan Elster, President/CEO Rob Kalman, VP, U.S.& Corporate Marketing Dave Burroughs, VP, U.S. Sales

Product Information Products/Services: Shipping and logistics consulting and services


ED International is a multinational supply chain management provider and distributor of computer technology, wireless communications and consumer electronics. SED’s offerings include small appliances that address personal care, home environment, kitchen/cooking, food preparation, coffee/espresso and garment care. The company also offers custom-tailored supply chain management services for the e-commerce, business-to-business and business-to-consumer markets.

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Shipware LLC 16835 W. Bernardo Drive, Suite 209 San Diego, CA 92127 800-851-2577 Shipware.com Established: 2005

CI Group is a provider of outsourced supply chain services in Canada, with expertise in business to consumer, business to business and field service logistics. SCI uses its operating entities SCI Logistics, Progistix and First Team Transport to help retailers cut costs. SCI Group offers coastto-coast, door-to-door and order-to-delivery for direct-to-store, B2C and B2B. Services include distribution center management, order processing, inventory control and reverse logistics.

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SED International

Product Information Products/Services: Warehouse management, fulfillment and e-commerce solutions

ehrig Penn offers supply chain services, including supply chain analysis and warehousing and distribution. The company works with retailers to find efficiencies in shipping services, including collaborative studies, package condition analysis, process flow mapping, shipment and loading accuracy assessment and distribution center analysis. RPL also offers warehousing logistics services to manage goods from receipt to shipment processing, including lot control, light assembly and export shipments.

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SCI Group

3505 Newpoint Place, Suite 450 Lawrenceville, GA 30043 800-444-8962 SEDIntl.com Established: 1980

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Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Company declined to disclose customer names Management Rob Martinez, President Trevor Outman, Managing Partner Jamin Menter, CTO


hipware offers audit and consulting services to volume parcel shippers, helping to negotiate lower shipping costs with FedEx, UPS, USPS, and regional carriers. Services include distribution spend analysis and benchmarking, carrier contract negotiation, parcel invoice auditing, logistics efficiency metrics reporting and data processing and licensing. Shipware provides ongoing logistics efficiency management, providing metrics reports to help retailers better understand their operations. www.internetretailer.com


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SkuTouch Solutions 8527 Bluejacket St. Lenexa, KS 66214 800-711-0106 SkuTouch.com, ReturnParcel.com Established: 1999 Product Information Products/Services: Consumer returns, rebates and recalls services

Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Company declined to disclose customer names Management Douglas Obershaw, CEO

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SPS Commerce 333 S. 7th St., Suite 1000 Minneapolis, MN 55402 866-245-8100 SPSCommerce.com Established: 1998 Product Information Products/Services: SPSCommerce.net Entry Level/Typical Pricing: SaaS Service; monthly subscription fee depends on number of transactions and trading partners

Representative Clients: American Golf, Appleseeds, Balance Bar, Boaters World, Cabela’s, Callaway Golf, Costco, Fashion Angels, Fashion Fair, Fastenal, Hammonds Candies, HDW, Johnson Outdoors, Kamino International Logistics, Kershaw Knives, Lamps Plus, Leslie’s Poolmart, Logistic Edge, Logistix Worldwide, MC Sports, NEXCOM, Nextsport Management Archie Black, President/CEO Jim Frome, Chief Strategy Officer/EVP Mike Gray, EVP/COO

Systems & Programming Solutions 530 N. 108th Place, Suite 100 Wauwatosa, WI 53226 800-353-7774 SPSInet.com Established: 1987 Product Information Products/Services: Enterprise Shipping Solutions (ESS) and warehouse automation Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing

Representative Clients: Affy Tapple, American Girl, Football Fanatics, Lilly, Louis Buitton, Miles Kimball, Mrs. Fields, TigerDirect.com, Usinger’s, Wirtz Beverage Group Management Jim Keck, Principal Partner/President Alan Nosbusch, Principal Partner/EVP/COO Tim Casey, Principal Partner

PS offers supply chain services and e-commerce fulfillment to retailers. Its Tier 1 program lets large vendors test their Electronic Data Interchange/Extensible MarkUp Language or catalog system with back-end systems. Tier II and Tier III programs extend existing integration platforms to small and mid-sized businesses. SPS also offers multiple order management models with ship-to-store, ship-to-consumer, ship-to-distribution center, vendor managed inventory and private label.

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PSI Distribution Systems is a provider of Tier One enterprise shipping and warehouse technology. Its comprehensive offering includes parcel manifesting, transportation management, RF/barcoding applications, distribution automation and warehouse/ inventory technology. Its solutions target medium and large retailers shipping in excess of 250 packages daily. The company works with popular software such as APSS, ConnectShip Progistics, Clippership, ProShip, ProStart and Warehouse.

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TorreyCommerce 8400 Miramar Road, Suite 290 San Diego, CA 92126 877-435-4132 TorreyCommerce.com Established: 1995

Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: AnnasLinens.com, Brighton, Gordon Brothers, The Knot, Linens ‘N Things, NBC iVillage, SFERRA

Product Information Products/Services: Supply chain with multichannel fulfillment including drop-ship, warehouse and third-party logistics; e-commerce, m-commerce, marketing, SEO, SEM, SMO, CRM, and inventory and financial accounting tools

Management Gavin Mandelbaum, CEO


kuTouch specializes in reverse logistics, offering technology to automate the process of managing returns. Its services include preventive returns, efficient processing methods and asset recovery techniques. SkuTouch’s analysts work with retailers to develop customized system and services to improve asset recovery and returns processing. It offers SkuVerify, a module developed for quality assurance, error detection, problem resolution and productivity management.

orreyCommerce is a provider of e-commerce software that integrates with many popular retail software packages with EDI, XML or customer applications, including ChannelAdvisor and Retail Pro. Merchants can expand their online stores with drop-ship vendors from the TorreyCommerce Network, which has over 15 departments, 1,500 brands and more than 200,000 SKUs. TorreyCommerce manages Software-as-aService e-commerce for medium to large size retailers and supplies multichannel fulfillment.




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TR3 Solutions 2 Main St., Suite 220 Stoneham, MA 02180 781-481-0700 TR3Solutions.com Established: 2005

Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Bigelow, Blue Star, Cadbury, General Electric, Hershey’s, Kellogg’s, Leap Frog, McCormick Spices, Newman’s Own, Newell Rubbermaid, Reckitt Benckiser, SaraLee, Soyjoy

Product Information Products/Services: CPFR Analyst Workbench for onManagement shelf availabity issues, POS forecasts, promotions Thomas Rauh, President and order forecasting Daniel Gallagher, COO

TrademarkCommerce.com 5401 Baumhart Road Lorain, OH 44053 800-218-0104 TrademarkCommerce.com Established: 2006

Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: GSI Commerce, Sears, Target, Walmart.com

Management Jim Sustar, President Product Information Products/Services: Dropshipping fulfillment service

Transportation Impact LLC 8002 Emerald Drive, Suite B Emerald Isle, NC 28594 252-764-2885 TransportationImpact.com Established: 2008 Product Information Products/Services: Small Parcel Contract Negotiation, Post Audit Recovery Entry Level/Typical Pricing: Gain-share split for clients with $200K minimum net annual small parcel spend with UPS and/or FedEx

Representative Clients: Caesars Entertainment, Cascade Orthopedics, Covidien, Pandora Jewelry, Red Hat, Reynolds Wrap, SCA Tissue, Sony PlayStation, Sunbelt Rentals Management Keith Byrd, CEO Brian Dobler, Marketing Executive Travis Burt, CTO

Representative Clients: American Musical Supply, Appleseed’s, Cabela’s, Dreams, eLuxury.com, J.C. Penney, Kroger, Linens ‘n Things, Office Depot, Overstock.com, Quill.com, QVC, Gap

Management Brian G. Larson, CEO Product Information Products/Services: Supply chain and transportation Rick Morsches, Chief Strategy & Marketing Officer Kanon Cozad, CIO/CTO consulting Entry Level/Typical Pricing: Starts at $25,000


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rademarkCommerce.com is an online wholesale distributor featuring brand name items, including tools, electronics, housewares, home décor, sporting goods, toys, automotive, general merchandise, home and garden, outdoor, and collectibles. All products offered are stocked in the company’s warehouse. Trademark also offers the Sale of Today daily deal network, which provides new deals every day for a retailer’s web site, along with a drop-shipping fulfillment service.

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ransportation Impact helps online retailers negotiate favorable carrier agreements, improve processes and reduce shipping costs. Its Transportation Impact Team has more than 100 years of collective experience managing shipping processes and pricing for shippers and carriers. The company offers a free analysis to retailers. Services provided include analysis, negotiations, management and recovery audits of shipping programs. Transportation Impact tailors its approach to the individual retailer.

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TranSystems 2400 Pershing Road, Suite 400 Kansas City, MO 64108 816-329-8700 TranSystems.com Established: 1967

R3 Solutions is a provider of retail sales technology to the consumer packaged goods and retail industries. TR3 technology allows retailers to automate critical tasks and makes it easier to resolve issues preventing products from being on store shelves. It also makes it easier for retail team managers to view and measure the performance of their business across several leading retailers. TR3 Solutions also offers markdown/buy back prevention to help cut costs.


ranSystems helps retailers improve supply chain performance through supply chain strategy, facilities and strategic master planning, operations consulting, simulations, supply chain technology and systems. Its services include opportunity assessment, supply chain security, simulation/analytical modeling, supply chain design and optimization, systems and process integration, and transportation optimization. TranSystems examines business goals, related metrics and operating rules and processes. www.internetretailer.com


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VendorNet 1903 S. Congress Ave., Suite 460 Boynton Beach, FL 33426 561-737-5151 VendorNet.com Established: 2001 Product Information Products/Services: VendorNet Multi-Channel Commerce Suite; VendorNet Order Broker, SKU Trak, StoreNet In-Store Pickup, StoreNet Ship-from Store, StoreNet Ship-to Store, VendorNet Dropship

Manager; VendorNet Stock PO Manager, VendorNet Returns Manager, VendorNet Event Manager Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Brookstone, CompUSA, David’s Bridal, Liz Claiborne, Musician’s Friend, National Geographic, Nine West, Neiman Marcus Management Sharon Gardner, Co-Founder/President Michael Helm, Co-Founder/CTO Jay Andrews, SVP, Field Operations

Zebra Technologies Corp. 475 Half Day Road, Suite 500 Lincolnshire, IL 60069 866-230-9494 Zebra.com Established: 1969 Product Information Products/Services: Specialty digital printing and automatic identification solutions Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing

Representative Clients: Associated Food Stores, Kimberly-Clark, Pep Boys, Puritan Bakery, Sony, Tastykake Management Anders Gustafsson, CEO Michael H. Terzich, SVP, Global Sales & Marketing, Specialty Printer Solutions Hugh K. Gagnier, SVP, Engineering & Operations

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ebra manufactures high-speed electromechanical products. It offers an itemlevel tagging and validation application for manufacturing, information technology and retail products. The company sells bar code printers, mobile printers, kiosk printers, printer supplies, radio-frequency identification printers, radio-frequency identification printer supplies, card printers and card printer supplies. A return-on-investment calculator for retail mobile printing is also available.

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Z-Firm LLC 120 Lakeside Ave., Suite 101 Seattle, WA 98122 206-812-7874 ShipRush.com Established: 1992

Entry Level/Typical Pricing: Free for e-commerce sellers Representative Clients: Full Spectrum, LifeUSA, National Engravers, Pro-Active Solutions, ScheduleView.com

Product Information Products/Services: ShipRush v9

Management Rafael Zimberoff, Product Manager


endorNet, a supply chain collaboration software provider, offers retailers e-commerce and in-store collaboration technology for direct-to-consumer fulfillment by traditional stores. Its technology integrates with a retailer’s host order management or e-commerce system. Online orders that can’t be fulfilled from warehouse inventory are routed to the best available store for fulfillment. Store personnel access orders complete with pick list, packing slip and shipping label through a web portal.

-Firm is the publisher of ShipRush parcel shipping software, which integrates with e-commerce, accounting, point of sale and customer relationship management software from major publishers, including Intuit, Microsoft, FrontRange, Stone Edge and Sage. ShipRush software is authorized and certified by shipping carriers FedEx, UPS and the U.S. Post Office. The company’s developer tools can be used by large and small businesses to automate and integrate parcel shipping.



WEB ANALYTICS

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Acteea 56 E. Broadway Salt Lake City, UT 84111 801-990-4700 Acteea.com Established: 2010 Product Information Products/Services: Acteea Enterprise eCommerce Analytics: customer and season segmentation, marketing ROI, automated customer profiling, products and promotions, and guided actions to target customers

Entry Level/Typical Pricing: Prices start $3,000/mo. and increase based on number of transactions; implementation fee starts at $12,000 Representative Clients: Backcountry.com, BCBG Max Azria, Eastern Mountain Sport, Ice.com, Kaenon, Mrs. Fields Cookies, Smiley Cookie, Teleflora, Working Person’s Store Management Coleman Barney, President/CEO Anne Vincenti, Director, Product Management Tim Jarvis, CTO

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Agilone Entry Level/Typical Pricing: SaaS based subscription model Representative Clients: ideeli, Moosejaw, PCMall, Shazam, Sports Authority

50 University Ave., Suite 362 Los Gatos, CA 95030 877-769-3047 Agilone.com Established: 2005

Management Omer Artun, CEO/Founder

Product Information Products/Services: ReportOne, NextOne, CampaignOne

AREA203 Marketing Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Bloomingdales, Crabtree & Evelyn, Dillard’s, GrillGrate

1516 Riverside Drive Chattanooga, TN 37406 866-205-6442 AREA203.com Established: 2007 Product Information Products/Services: Digital marketing firm offering strategy, creative, media and analytics

Management Doug Freeman, President Hemant Butti, Head, Digital Marketing Elizabeth Ross, Manager, SEO

Product Information Products/Services: ClearSaleing Advertising Analytics Platform


gilone’s Software-as-a-Service-based technology combines and analyzes a retailer’s data from all channels and sources to help develop more relevant marketing campaigns. The company’s technology includes data management, marketing intelligence, predictive analytics and multichannel campaign management. Key features of the technology include revenue attribution, marketing spend optimization, personalized marketing, predictive analytics, segmentation and data management and processing.

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REA203 Marketing is a digital marketing agency. The company offers a comprehensive range of digital marketing services, including strategic services, analytics, performance optimization, creative design and implementation, digital engagement, and emerging platform integration. AREA203’s analytics specialties include site optimization testing, visitor surveys, competitive benchmarking, business analytics, data warehouse, and analytics implementation and evaluation.

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ClearSaleing 8415 Pulsar Place, Suite 477 Columbus, OH 43240 800-592-0463 ClearSaleing.com Established: 2006

cteea is a provider of Software-asa-Service-based business analytics software called Enterprise eCommerce Analytics. Acteea uses an industry standard model to generate customer segments, and a combination of order values, units sold and margins to profile the best performing products. The software allows Internet retailers to define, compare and save customer segments based on profitability, frequency of purchases, products purchased and marketing activity response.

Entry Level/Typical Pricing: 3-5% of ad spend Representative Clients: American Greetings, The Cleveland Clinic, Goodyear, Helzberg Diamonds, Hot Topic, Nationwide Insurance, Toys R’ Us Management Randall K. Smith, President/COO F. Ryan Memmelaar, Chief Product Officer Luke Tuttle, CIO


ttribution management is at the center of ClearSaleing’s Purchase Path Technology which enables Internet retailers to accurately measure, compare and optimize profit across their online advertising portfolio. Marketers can configure ClearSaleing to assign a cost to organic traffic for each search engine, providing a legitimate basis of comparison to paid advertising alternatives. ClearSaleing offers custom attribution settings so advertisers can assign weight to ads. www.internetretailer.com

WEB ANALYTICS

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ClickTale 2 Shoham Street, Paz Building No. 2, 4th Floor Ramat Gan, Israel 52521 800-807-2117 ClickTale.com Established: 2006

Representative Clients: 888.com, Booking.com, EduLocator.com, Hallmark, Lenovo, The Organic Dish, PennySaverUSA.com, RestorationSOS, Simon & Schuster, Tripbase, Vegas.com

Product Information Products/Services: ClickTale Entry Level/Typical Pricing: Starts at $99/mo.

Management Tal Schwartz, Co-Founder/Chairman/CEO Arik Yavilevich, Co-Founder/CTO

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Crowd Science 1735 Technology Drive, Suite 780 San Jose, CA 95110 650-625-9721 CrowdScience.com Established: 2007

Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: CBS Interactive, Everyday Health, JP Morgan Chase, National Hockey League, Sugar

Product Information Products/Services: CITRUS audience management system; SmartSample; SmartControl

Management Corey J. Leibow, President/CEO Nerissa Sardi, Director, Marketing John Wainwright, Co-Founder/CTO

Product Information Products/Services: Data analytics, operations management, data audits, metrics management and reporting services

Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Company declined to disclose customer names Management Scott Houchin, Managing Principal, Sales & Marketing Services Scott McCartney, Principal, Sales & Marketing Services Sanjay Kukreja, Principal, Technology Services

Encore Media Metrics 3701 Kirby St., Suite 490 Houston, TX 77098 646-820-1006 EncoreMetrics.com Established: 2011 Product Information Products/Services: Advanced campaign analytics, full-funnel attribution and integrated reporting


rowd Science provides audience targeting and segmentation services through a combination of demographic and psychographic insights and technology to improve display advertising precision and increase revenue. CITRUS, its data-generating platform provides audience research, segmentation and targeting, plus ad campaign effectiveness in a single closed-loop application. CITRUS enables publishers to develop their own unique audience insights and build custom ad segments.

A

eClerx Services Ltd. 295 Madison Ave., Suite 1830 New York, NY 10017 646-368-6160 eClerx.com Established: 2000

lickTale is a provider of customer experience analytics giving retailers insights into their customers’ online behavior. ClickTale tracks every mouse move, click and scroll, creating playable videos of customers’ entire browsing sessions. It also creates heatmaps—visual representations of what visitors are looking at and focusing on within a web page—and behavioral reports that complement traditional web analytics. ClickTale is a fully hosted subscription service.

Entry Level/Typical Pricing: Prices of services vary based on scope and size of project; ranges from $5,000-$25,000/mo. Representative Clients: ConocoPhillips, Constellation Energy, The Scooter Store, Star Furniture, Sun and Ski Sports Management Steve Latham, Founder/CEO

third-party data-analytics service provider, eClerx specializes in pricing analytics, customer insight studies and product mix optimization. It provides detailed competitive price benchmarking for retailers’ products and pricing recommendations based on market conditions across local markets in multiple countries. EClerx also monitors and analyzes customer feedback across a variety of channels, including customer chat forums, bulletin boards, customer reviews and customer support logs.

E

ncore Media Metrics helps marketers optimize performance through advanced campaign measurement, multi-touch attribution and integrated reporting. Building on its platform and online advertising experience, Encore helps clients look beyond the last click, to measure and maximize return on investment from digital media. As a cloud-based, on-demand application, Encore delivers a set of campaign reports that remove the guesswork from measuring and optimizing campaigns.



WEB ANALYTICS

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ForeSee Representative Clients: AT&T, Best Buy, Cabela’s, Guess?, The Home Depot, Kellogg, Meijer, Sears Holdings, Sephora USA, Stubhub, Whirlpool

2500 Green Road, Suite 400 Ann Arbor, MI 48105 734-205-2600 ForeSee.com Established: 2001 Product Information Products/Services: Customer experience analytics Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing

Management Larry S. Freed, President/CEO John Williams, VP, Product Mitchell Cohen, VP, Technology

F

Foviance 14 Bonhill St. London, England EC2A 4BX 44 08450546500 Foviance.com, WebAbacus.com Established: 2001

Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Barclays, BBC, Dell, Dunhill, Littlewoods, The National Lottery, Nokia, Teachers.tv, William Hill, Yell.com

Product Information Products/Services: Usability, accessibility, business analytics and user research consulting

Management Phillip Hunt, Executive Chairman Neil Mason, Consultancy Director Richard Sedley, Commercial Director

IBM Enterprise Marketing Management 170 Tracer Lane Waltham, MA 02451 866-277-7488 IBM.com Established: 1911

Representative Clients: 1-800-Flowers.com, Batteries Plus, Best Buy, Citrix, Costco Wholesale Group, Land’s End, Macy’s, Newegg.com, Office Depot, OfficeMax, ProFlowers, QVC, Orvis, US Cellular, Williams-Sonoma

Product Information Products/Services: IBM Unica, IBM Coremetrics Entry Level/Typical Pricing: Pricing is subscription based; monthly service fee based on usage

Management Yuchun Lee, GM, IBM EMM Paul McNulty, Director, Marketing, IBM EMM

oviance, based in the United Kingdom, offers web analytics software and usability consulting services. Among services offered are specialist testing laboratories and viewing facilities, ethnographic research, eye tracking, automated usability testing, competitive analysis and industry benchmarking. Foviance’s WebAbacus software provides a detailed analysis of customer behavior, which Foviance analysts use to help retailers develop and support sophisticated e-business strategies.

I

BM Enterprise Marketing Management applications incorporate IBM Unica and IBM Coremetrics software, which are designed to integrate with the core e-commerce capabilities of retailers and others. Key areas of expertise include web and digital analytics, event detection, predictive analytics and visual exploration; offer management, interaction history, behavioral targeting and contact optimization; e-mail, lead routing and monitoring, and online ad/ search bid management.

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Informatica Corp. 100 Cardinal Way Redwood City, CA 94063 650-385-5000 Informatica.com Established: 1993 Product Information Products/Services: Informatica Platform: PowerCenter, PowerExchange, data explorer, data quality, B2B data exchange, data archive, data masking, complex event processing, data replication, ultra messaging, master data management


oreSee measures and helps clients manage online customer satisfaction. Its CS Site Manager product offers satisfaction insight reviews from teams of analysts, usability audits reviews that provide applications to problems identified by satisfaction data, and an online portal with self-directed options for accessing both aggregate and segmented data and generating reports. The company also offers a mobile portal application for accessing customer satisfactions scores from an iPhone.

Entry Level/Typical Pricing: Informatica Cloud Data Loader is free; starting prices per month: Cloud Express: $99, Cloud Basic: $1,500, Cloud Standard: $3,000, Cloud Enterprise: $8,000; Platform products: $150,000 for a four CPU combination Representative Clients: Allianz, Direct Edge, Landesbank Baden-Württemberg, Rabobank Management Sohaib Abbasi, Chairman/CEO Chris Boorman, CMO/SVP, Education & Enablement James Markarian, SVP/CTO


he Informatica platform is a unified and open software platform designed for data integration. Its platform-neutral software accesses data of virtually all kinds and helps retailers understand how customers access and use different sales channels. It also can be used to pull data needed to fill out compliance and financial reports. Retailers also can use the platform to integrate data from different sources to optimize inventory levels and make other business decisions. www.internetretailer.com

WEB ANALYTICS

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iPerceptions 4999 Ste-Catherine St. West, Suite 500 Montreal, Quebec Canada H3Z 1T3 877-796-3600 iPerceptions.com Established: 2000 Product Information Products/Services: 4Q Suite, webValidator, WASP Entry Level/Typical Pricing: $3,000, Cloud Enterprise- $8,000; Platform products- $150,000 for a four CPU combination

Representative Clients: Choice Hotels International, Dell, General Motors, Harvard Business Review, Hyundai, InterContinental Hotels, LG Electronics, Monster Worldwide Management Claude Guay, President/CEO Paul Robillard, VP, Marketing Stephen Berns, CIO

K

Kampyle Ltd. 7, Menachem Begin St. Ramat Gan, Israel 52681 855-526-7953 Kampyle.com Established: 2007 Product Information Products/Services: Kampyle for Websites Entry Level/Typical Pricing: For small and medium businesses entry price is $99/mo.; typical price is $249/mo.

Representative Clients: AppliancesOnline.com.au, Clarks.co.uk, CoffeeForLess.com, EvanScycles.com, Eyebuydirect.com, GraysOnline.com, Haworth.com, InkJetSuperstore.com, Oreck.com, PharmacyDirect.com.au, SurfStich.com, Tattoo Manufacturing (Tattoosales.com) Management Ariel Finkelstein, CEO Gaddy Barchana Lorand, Director, Product David Hyman, VP, Inside Sales

Product Information Products/Services: Analytics-focused interactive agency Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing

Representative Clients: Addicting Games, Ask.com, Bauman Rare Books, Betfair USA, California Wellness Foundation, Cars.com, Change.org, FIDM, FoundAnimals.org, ivision, Kiva.org, L’oreal Luxury Products, Lancome, Mitsubishi Electronics, Nickelodeon, Oakley Sunglasses & Apparel, Odyssey, Ray-Ban, Revo, SAVO Group, Shockwave, Sunglass Hut, The Body Shop, The Omega Institute Management Michael Chaney, CEO

Metrics Marketing Group 905 Corporate Way, Suite 250 Westlake, OH 44145 877-332-9222 MetricsMarketing.com Established: 1998

Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Akron Brass, Drive Off Road, Spirit of Blue

Management Dan Rose, Partner Product Information Products/Services: Magento Enterprise eCommerce Stephen Kidwell, Director, eCommerce Practice Solutions


ampyle provides online feedback analytics through a Software-as-a-Service platform that collects, analyzes, measures and manages web site users’ feedback on services, products and customer experience. Kampyle’s services are designed to improve web customer experience measurement, management and service for companies of all sizes in retailing and other industries. Kampyle’s feedback management application integrates with Google Analytics to provide insight into customer behavior on a site.

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MEA Digital 1111 6th Ave., 6th Floor San Diego, CA 92101 619-308-5266 MEADigital.com Established: 2001

Perceptions provides web analytics technology including the webValidator, 4Q Suite and WASP. The webValidator helps online retailers find out who is visiting their site and why, as well as how the visitor viewed the online experience. The webValidator uses a two-stage Hypertext Markup Language invitation and a three- to five-minute survey to find out how visitors viewed their site visit. The webValidator includes the iPerceptions Satisfaction Index to measure customer online satisfaction.

EA Digital is an analytics-focused marketing agency offering a broad range of services including digital advertising, branded content development, social media, emerging platforms, mobile, marketing technology, media planning and execution, branding, display banners and search engine marketing. The agency also offers strategic services such as primary and secondary research, focus groups, cultural trends, customer segmentation, brand/product positioning and integrated planning.

M

etrics Marketing, a Precision Dialogue Company, is an analytics-driven, database marketing and interactive services firm. It offers analytics and consulting services, interactive services, direct marketing services, user research, database management and automated, triggered opportunity marketing. Precision Dialogue offers research, data analysis, strategic consulting and interactive marketing. Metrics Marketing has strategic relationships with companies such as Acxiom and Omniture.



WEB ANALYTICS

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The Nielsen Co. Entry Level/Typical Pricing: $45,000 Representative Clients: Company declined to disclose customer names

770 Broadway New York, NY 10023 646-654-5000 Nielsen-Netratings.com Established: 1997

Management John Burbank, CEO, Nielsen Online

Product Information Products/Services: NetView, BuzzMetrics, MegaView Retail, MegaView Search, AdRelevance, @Plan, SiteCensus

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Numeric LLC Entry Level/Typical Pricing: $70-$125/hour Representative Clients: Comcast, Expedia, Experian, Microsoft

5 Christy Drive, Suite 107 Chadds Ford, PA 19317 484-845-1040 NumericJobs.com Established: 1999

Management Jim Sunderhauf, Director, Business Services Mark Constan, Business Development

Product Information Products/Services: Direct and online analytics consulting, contract and permanent analytic staffing services and SEO/SEM support

umeric offers analytics and marketing services. Its marketing optimization services use consultants to measure the results of and then offer strategies for optimizing online campaigns, including search engine optimization, pay-per-click search marketing, affiliate marketing and comparison shopping engine marketing. The web analytics application provides strategic assessment, including evaluation of key performance indicators and development of methods to improve performance metrics.

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Omniture Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: CafePress.com, Gap, HP Home and Home Office Store, L.L. Bean, Mary Kay, Mrs. Fields Famous Brands, QVC, Redcats USA, SonyStyle.com, The Neiman Marcus Group

550 E. Timpanogos Circle Orem, UT 84097 877-722-7088 Omniture.com Established: 1996

Product Information Products/Services: Omniture SiteCatalyst, Omniture Management Discover, Omniture SearchCenter, Omniture Aseem Chandra, VP, Product Marketing, Test&Target, Omniture DataWarehouse, Omniture Digital Marketing Business Unit, Adobe Genesis

mniture, a unit of Adobe Systems, is a provider of online business optimization software. Its SiteCatalyst software gives marketers real-time web analytics intelligence about digital strategies and marketing initiatives. It helps identify the most profitable paths through a web site, segment traffic to spot high-value web visitors, determine where visitors are navigating away from the site and identifies metrics for successful online marketing campaigns.

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Parker Software 4767 New Broad St., Baldwin Park Orlando, FL 32814 800-680-7712 Parker-Software.com Established: 2003

Representative Clients: ADT, Aflac, Avaya, Aviva, Boeing, BBC, BT, Cisco, Citrix, Dellm Credit One Bank, Dymo, Ericsson, FOX, GSK, Manheim, Microsoft, NASA,SAP, Sony, Sykes, Unisys, Xerox

Product Information Products/Services: WhosOn 2011 & Email2DB V2.3 Entry Level/Typical Pricing: From $39/mo. for WhosOn; Email2DB pricing from $295, outright purchase

Management Ian Rowley, Marketing Manager Daniel Tallentire, Technical Director


he Nielsen Co. analyzes online audiences, video, blogs, consumer-generated media, word-of-mouth, consumer behavior, advertising and other online content for web retailers. In October 2011, Nielsen joined forces with Carrier IQ, a mobile intelligence provider, to measure the performance of mobile networks and devices. The partnership is designed to apply Nielsen’s measurement science with Carrier IQ‘s technology platform to gather actionable data for online merchants.


arker Software is a software developer that produces two flagship products: WhosOn, a visitor tracking and live chat application, and Email2DB, an e-mail parser and business process automation service. WhosOn is a comprehensive application for web statistics, live chat, proactive live chat, prospect detection and real-time customer support ticketing. Its Email2DB system automatically converts e-mail to database records so that retailers are able to automate responses and e-mail follow-ups. www.internetretailer.com

WEB ANALYTICS

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RJMetrics 1315 Walnut St., Suite 1532 Philadelphia, PA 19107 877-684-1394 RJMetrics.com Established: 2008 Product Information Products/Services: RJMetrics Dashboard

Entry Level/Typical Pricing: Packages start at $1,000/mo. Representative Clients: Hootsuite, JackThreads, ModCloth, PetFoodDirect, Threadless Management Robert J. Moore, CEO Jake Stein, COO

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SageMetrics 1223 Wilshire Blvd., Suite 1790 Santa Monica, CA 90403 818-505-6409 SageMetrics.com Established: 1997

Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: British Broadcasting, Lancome, L’Oreal, Maybelline, Shell, Tribune Interactive, United Media, VirginMedia

Management Product Information Products/Services: SageAMP, a behavioral targeting E. Kenneth Nwabueze, Founder solution and Sage Analyst 10.0

ageMetrics is a behavioral targeting and web analytics applications provider. SageMetrics’ interactive multi-dimensional reporting interface allows retailers to use multiple data sets to understand, segment and target customers more effectively. SageMetrics’ application for enterprise web analytics, SageAnalyst, helps companies optimize their online marketing initiatives by providing insight into such areas as visitors, content, navigation and campaign performance.

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SAS Institute 100 SAS Campus Drive Cary, NC 27513 919-677-8000 SAS.com Established: 1976

Representative Clients: Avantas, Amway China, Bank of America, Chico’s, Expedia, GE Healthcare, Janssen Pharmaceuticals, Macys.com, Pitney Bowes, University of Alabama, U.S. Department of Treasury, Williams-Sonoma

Product Information Products/Services: Customer intelligence, merchandise intelligence, operations intelligence and performance management solutions Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing

Management Jim Goodnight, CEO Jim Davis, SVP/CMO Keith Collins, SVP/CTO

AS’s technology spans data management, analytics and reporting. Its Software-asa-Service offering help retailers define more targeted segments, employ SAS predictive models to improve response rates, prioritize selection rules, manage multiple channels and report on campaign success. It includes response models predicting clients’ likelihood to accept certain offers and customer segmentation models. SAS’s analytic capabilities include cloud computing and in-database processing.

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SeeWhy 10 Milk St., Suite 306 Boston, MA 02108 617-502-2077 SeeWhy.com Established: 2003

Entry Level/Typical Pricing: Price range $5,995$150,000 Representative Clients: Guthy-Renker, ICON Health & Fitness, Lucky Brand Jeans, Matches Fashion

Product Information Products/Services: Conversion Manager (SaaS shopping cart recovery service)

Management Scott Silk, CEO Charles Nicholls, Founder/CMO Stephen Brown, CTO


JMetrics’ system conducts complex analyses for online retailers, including customer lifetime value, cohort analysis and behavioral segmentation. The system segments between free and paid users, initial behavior and by marketing track or lead source. Data is extracted from the retailer’s site through an encrypted connection and dashboards are served through a secure sockets layer-secured web connection. All data is stored on payment card industrycompliant servers.

eeWhy is a provider of real-time automated web site analytics and marketing tools to help retailers improve conversion rates. SeeWhy’s Conversion Manager recaptures site abandoners in real time by analyzing web site data and triggering automated e-mail and social media followups to initiate personalized, multi-stage remarketing campaigns. Its Abandonment Tracker is a free daily reporting service that tells retailers who abandoned the web site and provides their e-mail addresses.



WEB ANALYTICS

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SiteSpect 10 Milk St., Suite 820 Boston, MA 02108 617-859-1900 SiteSpect.com Established: 2004 Product Information Products/Services: SiteSpect ASP (fully hosted), SiteSpect Enterprise (installed)

Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: J.C. Penney, Overstock, Staples, Wal-Mart Management Eric J. Hansen, Founder/CEO Kim Ann King, CMO

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Stratigent LLC 1771 Diehl Road, Suite 330 Naperville, IL 60563 877-427-2900 Stratigent.com Established: 2002

Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: American Eagle Outfitters, American Girl, AutoTrader, Capital One, Classmates.com, Dell,eBay, Fidelity, General Mills, Hilton, Johnson & Johnson, Motorola

Product Information Management Products/Services: Multi-channel analytics consulting: strategy, implementation, benchmarking Bill Bruno, President Jennifer Veesenmeyer, COO and optimization Kristen Niziolek, Operations Manager

Product Information Products/Services: The Desk, media purchasing platform; The AdServer, tracking and reporting solutions

Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Company declined to disclose customer names Management Jeff Green, CEO/Co-Founder Dave Pickles, CTO/Co-Founder

Upstream Commerce 14 Yad Harutzim St. Tel Aviv, Israel 800-815-1842 UpstreamCommerce.com Established: 2010 Product Information Products/Services: Pricing Intelligence Tool


tratigent’s on demand technology provides online businesses with immediate access to web analytics professionals. Stratigent offers consultation on conversion rate optimization, A/B testing and multivariate testing. Consultants develop and automate dashboards for retailers and give insights into key performance and business metrics. Stratigent consultants offer both business and technical web analytics expertise and are certified with web analytics vendors, including Omniture and WebTrends.

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The Trade Desk 505 Poli St., 5th Floor Ventura, CA 93001 805-652-1088 The TradeDesk.com Established: 2009

iteSpect’s technology enables web marketers to optimize web site and mobile web effectiveness through A/B testing, multivariate testing, targeting and personalization, mobile content optimization, web content optimization and behavioral targeting. By testing variations of landing pages, product descriptions, search results and buy-flows, SiteSpect technology allows marketers to fine-tune every aspect of their site on a segment-by-segment basis, without I.T. involvement.

Entry Level/Typical Pricing: $290/mo. Representative Clients: Company declined to disclose customer names Management Amos Peleg, CEO Gilon Miller, CMO Shai Geva, CTO


he Trade Desk’s flagship product, The Desk, enables retailers and marketers to buy online media from a single platform. The Desk offers proprietary tools in display advertising and partners with other companies to offer marketing in search, social and other channels. The Desk analyzes data provided by The AdServer to track performance. In display advertising, The Desk provides access to major ad exchanges, allowing for real-time buys on web sites. It also offers data management and protection.

U

pstream Commerce provides web retailers and others a Software-as-aService tool to track competitor pricing, gain pricing insights and identify pricing opportunities. Its Pricing Intelligence technology can provide real-time pricing information and reports that enable retailers to analyze product pricing relative to competitors. Clients can segment and filter products by such attributes as competitor match, manufacturer, availability, on sale and magnitude of price change. www.internetretailer.com

WEB ANALYTICS

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Vetra Analytics 11516 N. Port Washington Road, Suite 208 Mequon, WI 53092 866-518-7654 VetraAnalytics.com Established: 2007 Product Information Products/Services: Branded strategic insight services and customer data-based models

Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Company declined to disclose customer names Management Purush Papatla, President

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WebTrends 851 S.W. 6th Ave., Suite 1600 Portland, OR 97204 877-932-8736 WebTrends.com Established: 1993 Product Information Products/Services: WebTrends Analytics 10, available in software and an on-demand hosted format; WebTrends Social, a social media management platform


etra offers customized research and development analytics for online retailers and other businesses, including modeling, digital marketing analytics, market intelligence, data mining, marketing mix optimization, social media tracking, web site metrics and customer relationship management analytics. The company’s staff and analysts include lead-developers with Ph.D.s in marketing or statistics who will help retailers implement projects in a production environment.

Entry Level/Typical Pricing: Webtrends Social Starter plan is free; Pro plan—5 apps, $250/mo./page with less than 100,000 fans, Enterprise plan—unlimited apps, $3,000/mo./page with 100,000+ fans Representative Clients: AIM, Big Fish Games, Designer Linens Outlet, Gamespot, Hard Rock Café, Nestle, Rosetta Stone, Virgin Mobile Management Alex Yoder, CEO Hope Frank, CMO Bruce Kenny, EVP, Technology & Hosted Operations

ebTrends provides unified mobile, social and web analytics and engagement. It helps marketers create, measure and improve campaigns. Retailers can use the company’s technology to measure, optimize and integrate digital content and customer intelligence, including web sites, social media, mobile and paid search advertising. It can incorporate third-party data from Facebook, Twitter, iTunes, Bit.ly, really simple syndication and other sources. WebTrends also offers report customization.



WEB HOSTING

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AT&T Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Company declined to disclose customer names

208 S. Akard St. Dallas, TX 75202 210-821-4105 ATT.com Established: 1885

Management Randall L. Stephenson, Chairman/CEO/President Product Information Cathy Coughlin, Sr. EVP/Global Marketing Officer Products/Services: AT&T’s Mobile Barcode Services, Digby Mobile Commerce from AT&T, AT&T John Donovan, CTO Global Smart Messaging Suite, and AT&T Mobile Enterprise Applications Platform (AT&T MEAP)

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Atlantic.Net Entry Level/Typical Pricing: Cloud server hosting packages start at $10.95/mo. Representative Clients: HD Publishing Group, Orlando Magic

440 W. Kennedy Blvd., Suite 3 Orlando, FL 32810 800-921-9328 Atlantic.net Established: 1994 Product Information Products/Services: Virtualization, colocation, cloud computing, cloud servers, private cloud, hybrid cloud, shared web, managed server and dedicated server hosting applications

Management Marty Puranik, Founder/CEO

tlantic.Net offers web hosting services, including colocation, cloud server hosting, shared web hosting, managed server hosting and dedicated server hosting applications. The company owns and operates its own data center infrastructure with six centers in the U.S. In March 2011, the company released a free application programming interface, which is designed to make it easier for retailers to provision new servers, delete existing servers, and turn power on and off.

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digital.forest Inc. Entry Level/Typical Pricing: $59/mo. Representative Clients: Apple Computer, CarToys, Inrix

12101 Tukwila International Blvd., Suite 410 Seattle, WA 98168 206-838-1630 Forest.net Established: 1994

Management Kristene Bourne, President/CEO Lee Pallat, Director, Sales & Client Services Shawn Hammer, Director, Operations

Product Information Products/Services: PCI Compliant Colocation Datacenter

Expression Networks LLC 1600 Tysons Blvd., 8th Floor McLean, VA 22102 877-509-7737 Corp.expr.net Established: 1997

Entry Level/Typical Pricing: Dedicated hosting from $149 Representative Clients: Bankers Trust, Michelin, U.S. Army, U.S. Department of Homeland Security, Primedia, Walt Disney

Product Information Products/Services: Government consulting, custom application development, dedicated and complex hosting, IT infrastructure

Management Kenneth Lecky, Director, Operations Abir Ray, Director, Business Development Christian Millard, Director, Application Development


T&T, which established web hosting services for small businesses in 2006, offers three levels of service: Basic, Enhanced and a Premium plan, starting at $10 per month. These include a range of options plus domain-based e-mail, the ability to monitor site traffic and a web site builder tool. AT&T’s search engine optimization management tools are also included and the company provides a manual review of retailers’ web sites and a detailed report of suggestions.


igital.forest provides web hosting, e-mail hosting, colocation and development services for web-enabled applications on all major platforms. Its Platinum Email Service includes 2 gigabytes to 10 gigabytes of e-mail storage, e-mail archive, online file storage, and Outlook Sync and Mobile Sync for its shared hosting customers. The Seattlebased company was founded in 1994 and has expertise with FileMaker Pro hosting, MySQL, Microsoft SQL, streaming media and .NET technologies.

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xpression Networks’ Complex Hosting adds system management and support to retailers’ hosting operation. The company’s set of standard configurations are designed to support high-performance, scalable web operations. Its Complex Hosting line is fully monitored and includes predictive analysis that is accessible online. In March 2011, the company unveiled its Tier Blue service, which is designed to accelerate and simplify retailers’ ability to expand globally. Tier Blue also offers load balancing. www.internetretailer.com

WEB HOSTING GreenSoft Solutions Inc. 10828 N.W. AirWorld Drive Kansas City, MO 64153 888-952-4888 GSIHosting.com Established: 1996 Product Information Products/Services: Matrix VMware Cloud Hosting Platform; Matrix Virtualization Platform

Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Burger King, Colgate, McGraw Hill, Nationwide, Simmons, Stein Mart Management Kelly Kephart, President/CEO Carody Kephart, Marketing Coordinator

Product Information Products/Services: Managed hosting, colocation, cloud and hybrid hosting Entry Level/Typical Pricing: Cloud Enterprise plan starts at $165/mo.

Representative Clients: Adesso, FourEyes.com, Illinois Park & Recreation Assoc., SolomonRossFurniture.com, SunGrubbies.com, VoicesNet.com Management Art Zeile, CEO Bruce Greiner, EVP, Sales & Marketing Craig McLellan, CTO

INetU Managed Hosting 744 Roble Road Allentown, PA 18109 888-664-6388 INetU.net Established: 1996 Product Information Products/Services: Cloud hosting, managed hosting, private cloud hosting and Gated Community Cloud applications

Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Banoggle.com, Gorman Health Group, KidsPeace, Millstar, MusicDirect, Pokemon, Smooth Fitness, Sure Fit Slipcovers Management Dev Chanchani, President/Founder Duane Zoscin, Marketing Manager Andrew Hodes, Director, Technology

Product Information Products/Services: NaviCloud Platform for applications management, managed hosting applications, colocation and managed messaging


osting.com is a web hosting and recovery provider that can help retailers achieve compliance across its cloud, colocated, dedicated and hybrid hosting applications with services and certifications. In October 2011, Hosting.com acquired managed hosting provider NeoSpire, which expands the physical footprint of Hosting.com and adds additional expertise to the company’s portfolio of services. NeoSpire has six data centers in Texas, Colorado, California, Kentucky and Delaware.

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NetU provides managed web hosting applications, as well as private cloud hosting and Gated Community Cloud, which offers a range of technology tools for businesses. The Gated Community Cloud service, unveiled in September 2011, is designed to offer retailers more online security features, higher availability, live 24/7 support, deep monitoring, and memory and bandwidth configurations that alleviate the risks associated with some commercially available public clouds.

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NaviSite 400 Minuteman Road Andover, MA 01810 978-682-8300 NaviSite.com Established: 1997

reenSoft Solutions (GSI) specializes in the design and implementation of complex, customized hosting applications, including security validation, management, dedicated support and infrastructure. GSI’s Matrix Virtualization Platform is designed to improve I.T. resource efficiency, reduce operating costs and increase speed to market. In 2010, Layered Technologies acquired GSI, which enhanced the company’s advanced cloud hosting and data security compliance offerings.

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Hosting.com 900 S. Broadway, Suite 400 Denver, CO 80209 866-918-4678 Hosting.com Established: 1997

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Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: ConnectECU, Hyatt Hotels & Resorts, WorkPlace Systems Management R. Brooks Borcherding, President Mark Clayman, SVP, Sales & Marketing Denis Martin, EVP/CTO

aviSite is a provider of managed cloud services, managed application services, managed messaging services and enterprise hosting. In August 2011, NaviSite released its Managed Application Services for Microsoft Dynamics software. Powered by its proprietary NaviCloud platform, Managed Application Services for Microsoft Dynamics ERP and CRM allow retailers to scale their usage on a per-user basis. NaviSite was acquired by Time Warner Cable in April 2011.



WEB HOSTING

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Nexcess.net 22005 Outer Drive Dearborn, MI 48124 866-639-2377 Nexcess.net Established: 2000

Entry Level/Typical Pricing: Magento reseller hosting plans start at $24.95/mo. Representative Clients: Claddagh Lane, CrazyMonkeyGames.com, DesignerShoes.com, Find Clothing, Warehouse Shoe Sale

Product Information Products/Services: Web hosting services including shared hosting, dedicated servers and reseller hosting

Management Chris Wells, CEO

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Personaweb Inc. Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: ConnieOakes.com, PostalAnnex.us, StarMerge.com

15942 Los Serranos CC Drive, Suite D230 Chino Hills, CA 91709 909-606-9175 Personaweb.com Established: 1999

Management Joe Alagna, President

Product Information Products/Services: Web hosting, design and marketing services

Rackspace Hosting Inc. 5000 Walzem Road San Antonio, TX 78218 800-961-2888 Rackspace.com Established: 1998

Entry Level/Typical Pricing: Essential Servers start at approximately $400/mo; Cloud Servers start at $0.015/hr. Representative Clients: Company declined to disclose customer names

Product Information Products/Services: Web servers, application servers, virtualization, e-mail applications, database services, security services or storage and backup

Management Lanham Napier, President/CEO Klee Kleber, VP, Product & Marketing John Engates, CTO

ersonaweb aims to be a one-stop shop for e-commerce companies. Its basic services include web site design, servers and site hosting, Internet domain name registration, marketing, and e-mail services. An $870 basic design package includes a five-page web site, design and navigation structure, copywriting, domain name registration, a feedback form, and search submission. Extra pages are $90 each. The Delaware-based company also operates several affiliate web sites.

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eb hosting and cloud computing provider Rackspace in April 2011 released its CNAMES product, which extends the capabilities of its Cloud Files offering with content delivery network Akamai. The company offers a range of hosting options from dedicated server hosting to cloud hosting. For retailers whose business spans more than one platform, Rackspace’s RackConnect product is designed to allow retailers to use aspects of both managed and cloud hosting.

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Savvis 1 Savvis Pkwy. Town & Country, MO 63017 314-628-7000 Savvis.com Established: 1995

Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Buyagift.com, Discovery Communications, Hallmark, Starz, Universal Music Group

Product Information Products/Services: Cloud, managed hosting, colocation and network services

Management James E. Ousley, CEO Bryan S. Doerr, CTO


excess.net is a web hosting service for small and mid-sized retailers that caters to those that operate a Magento e-commerce platform. It also provides base hosting, WordPress hosting and enterprise hosting. The company’s plans start at $6.95 per month and include e-mail accounts, FTP accounts, access logs, a control panel and in-house support. Its partnership with content delivery network EdgeCast is designed to ease retailers’ server load and improve search engine placement.


eb hosting provider Savvis launched its Symphony Database, a cloudbased database platform, in October 2011. The Symphony Database connects cloud computing to Oracle and Microsoft SQL Server environments. Client advantages include no software licensing or hardware provisioning and performance levels can be scaled based on business needs, avoiding downtime, providing performance guarantees and reduced costs compared to some hosted database applications. www.internetretailer.com

WEB HOSTING Superb Internet Corp. 999 Bishop St., #1850 Honolulu, HI 96813 888-354-6128 Superb.net Established: 1996 Product Information Products/Services: Managed hosting, server colocation services, dedicated servers, virtual private servers and domain registration

Entry Level/Typical Pricing: Dedicated servers start at $44/mo.; VPS starts at $25/mo.; Colocation starts at $99/mo.; Linux shared web hosting starts at $4.99/mo., Windows shared web hosting starts at $8.50/mo.; domain names start at $6.95/year Representative Clients: NBC, VoIPforYourBusiness, World Health Organization-SEARO Management Haralds Jass, President/CEO Ken Nunes, COO

Product Information Products/Services: Data center services, virtualization, IP application hosting, remote IP application management, application acceleration, backup & restore services, IT service desk, hosted e-mail and instant messaging

Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: COOP Systems, EquiLend, Fujitsu, Komatsu, Plateau Systems, U.S. General Services Administration, Welsh Assembly Government Management Bob Toohey, President Michael J. Palmer, VP/CMO Judith Spitz, SVP/CIO

n 2010, Verizon Business launched a pay-as-you-go cloud computing service for small to mid-size retailers. Verizon’s cloud “Computing-as-a-Service” portfolio is tailored to companies with limited resources that do not want to own or manage their I.T. infrastructure. This can cater to retailers that want to test and stage their businesses in a scalable cloud environment. Clients can customize the service, storage and network resources and have access to built-in security features.

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Web.com 12808 Gran Bay Pkwy. West Jacksonville, FL 32258 904-680-6600 Web.com Established: NA

Entry Level/Typical Pricing: Linux and Windows hosting plans start at $11.95/mo.; Microsoft Hosted Exchange starts at $8.95/mo. Representative Clients: Company declined to disclose customer names

Product Information Products/Services: Domain registration, web site design and publishing, online marketing and advertising and search engine optimization services

Management David L. Brown, Chairman/President/CEO Vikas Rijsinghani, SVP, Online Marketing Jane L. Landon, CTO


uperb Internet provides a range of web site hosting services including virtual shared web hosting, dedicated and managed services and high-volume, mission-critical high-availability applications that are geographically dispersed. The company operates 11 separate sites in the U.S., including three data centers with the latest in Cisco internetworking equipment. In 2010, the company launched its Enkompass product, a Windows-based web hosting control panel.

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Verizon Business One Verizon Way Basking Ridge, NJ 07920 877-297-7816 VerizonBusiness.com Established: 2006

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eb.com offers a package of small business web hosting services designed to build and power a retailer’s web presence. Services include development, Microsoft Hosted Exchange and comprehensive e-commerce packages. Linux and Windows hosting plans include unlimited storage and transfer and multiple-domain hosting. Microsoft Hosting Exchange includes managed e-mail service. Other services include domain name registration, which is included free with Linux and Windows web hosting plans.



WEB SITE DESIGN

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7strategy Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Kansas City Symphony, Lauren’s Hope, NASCAR, Overstock Wheels

117 N. Cooper St. Olathe, KS 66061 888-231-3062 7strategy.com Established: 2001

Management Rasvir Mustan, President Peter Knoblock, VP, Sales Catalina deLeon, CTO

Product Information Products/Services: E-commerce web site design and development and SEO

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Acquity Group 500 W. Madison St., Suite 2200 Chicago, IL 60661 312-427-2470 AcquityGroup.com Established: 2001

Representative Clients: Bebe, Boot Barn, Eileen Fisher, fidipidi, Francesca’s Collections, High Plains Bison, Kohl’s, Lonely Planet, Menards, Metra, Radio Flyer, Regis, Saks Fifth Avenue, Six Flags, Tommy Bahama, Weaver Popcorn

Product Information Products/Services: Digital strategy, design services and e-commerce applications Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing

Management Chris Dalton, President/CEO Matt Schmeltz, EVP, Marketing Jon Borg-Breen, SVP, Business & Technology Enablement

Affinity Express Inc. 2200 Point Blvd., Suite 130 Elgin, IL 60123 847-930-3205 AffinityExpress.com Established: 2000

materials, direct mail and image editing for sites and catalogs Entry Level/Typical Pricing: $20/page Representative Clients: Auction.com, Buick, Porsche, Sicily’s Pizza

Product Information Products/Services: Advertising and marketing production applications; digital and print ads, video, e-mails, web sites, social media, marketing

Management Kenneth Swanson, CEO Kelly Glass, VP, Marketing Frank Dickinson, CTO

Alexander Interactive Inc. Entry Level/Typical Pricing: E-commerce web sites starting at $100,000 Representative Clients: Citi, Envelopes.com, Lowe’s, Pepperidge Farm, Schwinn, Time

149 Fifth Ave., 2nd Floor New York, NY 10010 212-598-2800 AlexanderInteractive.com Established: 2002 Product Information Products/Services: Enterprise e-commerce tools, social networking, video and mobile integration, web design and strategy, rich media, tablet commerce, mobile commerce


strategy is a full-service web site design, Internet marketing and print design company serving web retailers. Services include custom web design and graphics, e-commerce, database integration, custom programming and scripting, content management and self-administration tools, form design and virtual location maps. Online and interactive marketing tools include search engine optimization, search engine marketing and data mining for tracking and measurability.

Management Alex Schmelkin, President Josh Levine, Chief Experience Officer David Wertheimer, Director, Strategy/CEO, Canopy Commerce


cquity Group is a web design company that focuses on digital applications for web retailers. Digital marketing services include search engine marketing/optimization, online advertising, affiliate marketing/ product syndication, social media, landing page development and mobile marketing. Design services include audience segmentation and persona development, user experience and interaction design, information architecture, visual and motion design, and campaign development and execution.

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ffinity Express is a provider of print and interactive advertising and marketing production services to web retailers and others. Online advertising and interactive services include display ads and rich media; web pages and landing pages; e-mail; social media; mobile sites and ads; video production; image editing; publishing content online and ad operations. The agency hosts a blog that includes topics such as online marketing by small and medium-sized businesses and Facebook page design.

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lexander Interactive is an e-commerce strategy, design and development agency serving web retailers and others. Products and services include enterprise e-commerce applications, social networking, video and mobile integration, web design and strategy, and rich media. The agency operates on the principle of transactional intelligence, or TI—a way of thinking about web sites that focuses on behavior, commerce and measurable success—and user experience. www.internetretailer.com

WEB SITE DESIGN

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AP Ltd. 1590 S. Milwaukee Ave., Suite 305 Libertyville, IL 60048 847-816-3444 APLtd.com Established: 1978

Entry Level/Typical Pricing: Internet sites start at $5,000 for creation and development Representative Clients: Christmas USA, Illinois Bone and Joint Institute, Jelmar, Les Turner ALS Foundation

Product Information Products/Services: Branding, Internet development and advertising

Management Sheldon Anderson, Partner Bill Pohlman, Partner

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Ascentium 10500 N.E. 8th St., Suite 1300 Bellevue, WA 98004 425-519-7700 Ascentium.com Established: 1995 Product Information Products/Services: Brand strategy, mobile, social, infrastructure support, customer intelligence, digital commerce

Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: AT&T, Cisco, Microsoft, Nestlé, Phillips-Van Heusen Management Curt Doolittle, CEO Alain Dias, COO Steven Salta, President

285 Madison Ave., 19th Floor New York, NY 10017 866-473-6800 BlastRadius.com Established: 1996

Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Bacardi, BMW, BOSS, Huggies, Jordan, Nike, Nivea, Roxy, Starbucks, Vodafone

Product Information Products/Services: Digital agency focusing on brand strategy, experience design, brand management, analytics and SEO

Management Gurval Caer, CEO/President Bill Schonbrun, EVP, Global Client Development Barry Yates, COO


last Radius, a digital agency serving web retailers, uses a customer experience pathway to see things through the eyes of consumers, charting the network of experiences a customer goes through prior to, during and after a purchase transaction. Experience design services include platforms, such as e-commerce, mobile applications, digital campaigns, content creation, and extensions and applications. Intelligence gathering includes listening, analytics and search engine optimization.

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C2

Product Information Products/Services: C2 Commerce Solution, an enterprise-level e-commerce and content management web-service based platform

scentium is a digital technology and services agency. The company helps clients launch or revive a brand or adapt brand experiences to new channels and devices through the conception, creation, and development of deeper user experiences. Ascentium can help companies find the ideal mix of media, on any platform, device or channel. In November 2011, Microsoft announced it was transferring future development of its e-commerce platform product, Microsoft Commerce Server, to Ascentium.

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Blast Radius Inc.

354 Mountain View Drive, Suite 400 Colchester, VT 05446 802-764-1700 Competitive.com Established: 1993

P, a brand image and strategy design company, offers a suite of e-business tools designed to add custom e-business functions to retailers’ static Internet sites. The AP package consists of a sales force automation tool, distributor extranet, employee intranet and e-commerce program, as well as other applications. All programs can be custom developed to work within the retailer’s site. The company offers e-business tools directly to site owners or through partnerships.

Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Crane, Green Mountain Coffee Roasters, Hershey, Stonewall Kitchen, Orvis, Seventh Generation, Vermont Teddy Bear, University of Vermont Management Carolyn Edwards, President/CEO Todd Kelly, VP, Operations Melissa Dever, VP, Engineering

ompetitive Computing, also known as C2, is an information technology consulting company that provides web site design, strategic information technology planning, enterprise architecture, custom application development, infrastructure engineering and information technology support services to web retailers and other businesses. The C2 Commerce Solution, the company’s flagship product, is an enterprise level e-commerce system. C2’s experience extends to collaboration portals.



WEB SITE DESIGN

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Centric Web Inc. Entry Level/Typical Pricing: $2,500 Representative Clients: HardwoodSeating.com, MarilynMiglin.com, TalbottHotel.com

19W169 Millbrook Court Downers Grove, IL 60516 630-541-9956 CentricWeb.com Established: 1998 Product Information Products/Services: E-commerce, premier hosting, web creation, SEO, mass e-mail

Management Melvin Renowden, CEO/CFO Barbara O’Neal, CIO

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ChannelNet Representative Clients: AIG, Benjamin Moore Paints, BMW, California Closets, Chevron, Coca-Cola, Ford, Hunter Douglas, IBM, Macy’s, Saks Fifth Avenue, Toyota

Three Harbor Drive, Suite 206 Sausalito, CA 94965 415-332-4704 ChannelNet.com Established: 1985 Product Information Products/Services: ChannelNet SiteBuilder Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing

Management Paula Tompkins, CEO/Founder Renee Triemstra, VP, Customer Experience Dave Boisvenu, VP, Software Engineering/CTO

hannelNet is a provider of online multichannel sales and service applications to web retailers and others. The company designs, builds and connects web sites through products that include end-toend networks of web sites, brand web sites, integrated sales channel microsites, personalized customer microsites and marketing communications portals, all powered by the company’s SiteBuilder technology and designed to streamline buying and selling across multiple channels.

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CitizenHawk Inc. Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Apple, Fandango, Gap, Land’s End, LegalZoom.com, Lillian Vernon, Macy’s, Omaha Steaks, Overstock.com, PacSun, Priceline.com, Staples, Travelocity

27068 La Paz, Suite 104 Aliso Viejo, CA 92656 949-273-1332 CitizenHawk.com Established: 2006

Product Information Products/Services: Corporate domain management, Management Jeffrey A. Pullen, Chairman online brand monitoring and global domain David Duckwitz, CEO recovery

Communication Logistics Inc. Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Country Casual, Gifts of Faith, Gimbel & Sons, K & C, ScrubsandBeyond.com, Siegel Display Products, Smallflower, World Wide Country Tours

2040 Jay-Mar Road, Suite 2 Plover, WI 54467 715-341-6180 ComLogInc.com Established: 1995 Product Information Products/Services: Web site development, creative and marketing services; CLIdynamx site search program


entric Web develops and creates custom web sites, ranging from brochures to retailers’ web sites. Product offerings range from managed domain names to complex programming, including e-commerce sites and database programming. Its eComm 360 platform offers a personalized user interface and administrative features, built on a Microsoft .NET framework. Other features include intuitive navigation, flexible merchandising, customizable marketing, streamlined checkout and back-end integration.

Management Sarah Straub, President


itizenHawk offers domain recovery and management services, defensive domain registration services and a set of brand compliance, monitoring and optimization tools to web retailers and others. The company’s product monitors the use of clients’ brand and domain names in conjunction with specific activities that could cause lost revenues or brand dilution. These activities include unauthorized use of trademark terms and other objectionable advertising activities.

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ommunication Logistics’ e-commerce team develops, designs and hosts web sites for retailers. In developing web sites, the company adheres to Payment Card Industry security protocols, and maintains web assets through the AT&T Data Center, which provides triple-redundant power backup. Communication Logistics also provides list services/marketing analytics, one-to-one marketing, creative services, other web marketing and Internet services, and fulfillment. www.internetretailer.com

WEB SITE DESIGN

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DecisionStep Inc. 11785 Beltsville Drive, Suite 1320 Beltsville, MD 20705 301-586-9130 DecisionStep.com Established: 2000 Product Information Products/Services: ShopTogether, social-shopping; DecisionStep Select, comparison shopping Entry Level/Typical Pricing: Pricing and fees vary with size and number of products; entry price is $3,200/mo.

Representative Clients: Black & Decker, Clinique, Discovery Channel Store, Foot Locker, GNC, Homedics, Levolor, Lillian Vernon, Mattel, National City, PNC, Verizon Management John Jackson, President/CEO David Shevock, COO/CMO Brian Cunningham, CTO

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Definition 6 2115 Monroe Drive, Suite 100 Atlanta, GA 30324 404-870-0323 Definition6.com Established: 1997 Product Information Products/Services: Interactive agency developing communication, collaboration and commerce applications

Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Bliss, Coca-Cola, HBO, Nickelodeon, Mitsubishi, VeriFone Management Michael Kogon, CEO Chris Thornton, CMO Paul Hernacki, CTO

Product Information Products/Services: Web site design, graphic design, Flash programming, e-commerce applications, application and database design and programming, search engine marketing and optimization, social networking marketing

Entry Level/Typical Pricing: Starting at $2,500/mo. for web site design; web application development and website maintenance services start at $35/hour Representative Clients: acnt.com, ChineseSphere.com, Cummins Cal Pacific, PetDepot.com, John Hancock, Moffatt & Nichol, USA TODAY Management Nitin C. Dharne, CEO Gina Wu, Director, Business Development Sameer Borate, CTO

e-Business Express Inc. 2208 E. Enterprise Pkwy. Twinsburg, OH 44087 877-907-3277 E-BusinessExpress.com Established: 1999 Product Information Products/Services: Web design, e-commerce consulting and development, site hosting and support, product photography, SEO, SEM and mobile marketing


efinition 6 is an interactive marketing and e-commerce agency. The company offers e-business and information technology infrastructure applications, including web site design, to web retailers and others. Definition 6’s web design services help its web retailing clients convert their sites from electronic brochures into areas where the retailers can interact with their customers, prospects and partners. Definition 6 also helps its clients create an online media strategy.

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Dharne & Co. LLC 19200 Von Karman Ave., Suite 600 Irvine, CA 92612 877-932-0888 Dharne.com Established: 2003

ecisionStep offers its proprietary ShopTogether social shopping application to web retailers and others. The technology allows one or more people to share an online shopping experience in real time. ShopTogether lets users simultaneously view products together and chat. Customers view and use the site by connecting instantly to friends through Facebook, Twitter, e-mail or an instant message window. Once an invitation is accepted, users can share product views and compare items.

Entry Level/Typical Pricing: Pricing varies based on project size and scope, typical projects range from $1,000-$30,000 Representative Clients: Colman, Gemstone Giant, Kwik Crafts, Lighting4Sale.com., Tennis Outlet, T-Mobile Management Greg McNeil, President

harne & Co. is a full-service web design development and Internet marketing firm that offers scalable webbased services to any size company. It offers e-commerce site design, graphic design, Flash programming, e-commerce applications, search engine optimization/search engine marketing, web applications, database development services, and business process outsourcing, online chat and blog support, and message-board screening to web retailers and other online businesses.

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-Business Express provides e-commerce applications, specializing in e-commerce web design, development and hosting services. Its services include MIVA Merchant or osCommerce shopping carts; Authorize.net or VeriSign payment gateways; Thawte, Geo-Trust and Comodo secure sockets layer certificates; webmail, e-mail, MySQL, Perl, PHP, Formmail and other applications needed for online stores. Its web developers use XHTML and Cascading Style Sheets to write the sites.



WEB SITE DESIGN ecom enterprises Inc. 1230 Oakmead Pkwy., Suite 318 Sunnyvale, CA 94085 408-720-9194 ecomenterprises.com Established: 1998

Representative Clients: Behr Process, Coyote Point Systems, Extreme Networks, Eastman Kodak, Fox Racing, Hewlett-Packard, National Geographic, Logitech International, Solta Medical

Product Information Products/Services: eMart, WebPress, WebPress Pro Entry Level/Typical Pricing: Pricing and fees vary; applications start at $10,000

Management Raymond Petty, CEO Lina Lloyd, Director, Marketing Troy Shumaker, CTO

ECommerce Partners 59 Franklin St., Suite 6B New York, NY 10013 212-334-3390 EcommercePartners.net Established: 1997 Product Information Products/Services: E-commerce software and services

Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: C.O. Bigelow, Diamonds.com, DKNY Home, InfinityShoes.com, Jildor.com, L’Oreal SA, Perry Ellis International, Sabon.com, StageStores.com, White & Warren.com Management Jakob Schwert, CEO/GM

Product Information Products/Services: CloudCraze 2.5

Entry Level/Typical Pricing: Pricing and fees vary; applications start at $10,000 Representative Clients: Company declined to disclose customer names Management Bill Loumpouridis, President/CEO Andrew Witherspoon, VP/GM, Products Lisa Harris, Director, Marketing

Product Information Products/Services: Interactive marketing and technology consulting


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Commerce Partners, a digital agency, provides enterprise-level e-commerce applications, custom web design and Internet marketing services to web retailers. The agency uses an in-house creative team, 7Designers, which crafts custom web designs and comprehensive e-commerce applications. The agency’s search enginefriendly architecture and targeted marketing campaigns include intelligent landing pages and navigation to help shoppers find and purchase products.

DL Consulting is a web site design firm that offers services such as complex product configuration, search engine optimization, web site maintenance and prevention of shopping cart abandonment. It partners with technology vendors that include Salesforce.com, Sterling Commerce, BigMachines, Biersma Creative and Cast Iron. The company aims for designs that optimize a retailer’s site-wide, on-page and offsite visibility to improve search rankings and awareness. It also audits web site performance.

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Elevation Inc. 100 W. Kinzie St. Chicago, IL 60610 312-640-8500 Elevation-Inc.com Established: 2001

com enterprises, a web development and custom web applications design company, specializes in e-commerce development, content management software, rich Internet application development and custom application developments. Its eMart e-commerce application features shopping cart software and web-based administration systems that can be scaled to meet the specific e-commerce needs of each retailer. EMart’s architecture is optimized for search engine compatibility.

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EDL Consulting 520 Lake Cook Road, Suite 150 Deerfield, IL 60015 866-217-3210 EDLConsulting.com Established: 2001

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Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: H2O Plus, Orbitz, Pella, ServiceMaster, Quill, TruGreen Management Adam Heneghan, President/Co-Founder Eric Heneghan, CEO/Co-Founder Sunil Taneja, CTO


levation, an interactive marketing and technology consulting company, provides services to web retailers, including web site design and development, interactive business strategy, measurement and return-oninvestment analysis, online marketing, and technology analysis and implementation. Elevation advises retailers on infrastructure planning, technology analysis and recommendation, application development and integration, database development and warehousing, and e-commerce implementation. www.internetretailer.com

WEB SITE DESIGN

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Exemplum LLC P.O. Box 18138 Roanoke, VA 24014 540-529-6020 Exemplum.com Established: 2000 Product Information Products/Services: Tactical marketing utilizing product animations at point of purchase

Entry Level/Typical Pricing: Pricing and fees vary from $1,000 upward depending upon scope Representative Clients: Covidien, Hasbro, ITT, Megatech, Virgin Mobile Management Leigh Huff, President

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EYStudios 114 TownPark Drive, Suite 450 Kennesaw, GA 30144 888-429-4803 EYStudios.com Established: 2004 Product Information Products/Services: Custom web site design and programming

Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: AlwaysforMe.com, American-Classroom-Supply.com, DeadseaOnlineStore.com, Seussland.com, Stylinonline.com, Toywiz.com, TruAqua.com Management Eric Yonge, President/Creative Director Gina Yonge, VP

Representative Clients: 3M, American Muscle, BoardGames.com, CoffeeAM.com, Ecreamery.com, Grilling4All.com, Lisa Hoffman Skincare, NovelGiftBaskets.com, Punk.com, Simply Youth Ministry, Titanium-Jewelry.com, WorldSoccerShop.com

Product Information Products/Services: Web store design, programming, Management Matthew Ledford, President/CEO strategy and software applications Keith Enloe, VP/Technical Director Entry Level/Typical Pricing: $2,995

Product Information Products/Services: Design, development, integration and strategy for Magento, Sitecore and Demandware technology


astPivot, an e-commerce web site development and online strategic marketing agency, provides design, programming, strategy and software applications to web retailers. The agency’s e-commerce software helps web retailers through the process of creating a new store or redesigning their present e-commerce store, from creative and design, through strategy, analysis and development. The agency’s software also helps retailers design, develop and add features and functionality to their Yahoo Stores.

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Gorilla Commerce 1015 W. Lake St., Suite 300 Chicago, IL 60607 312-243-8777 GorillaChicago.com Established: 1994

YStudios provides graphics and brand strategy applications to web retailers, specializing in e-commerce development for the Yahoo Merchant Solutions platform. EYStudios customizes every store layout from the store logo to the add-to-cart button. Online storefronts are designed with an eye toward usability and customer experience. The company offers services such as Runway, which covers graphics maintenance for stores in order to refine and develop retailers’ online branding.

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FastPivot.com 1100 Ridgefield Blvd. Asheville, NC 28806 888-770-8883 FastPivot.com Established: 1997

xemplum provides interactive content with a focus on product simulations that can be used for marketing, training and support purposes. Customized applications include virtual product tours, watch-it-work animations, user guides, set-up wizards, high-resolution, feature magnification, kiosk displays and multilingual adaptations. Exemplum builds demos to help web retailers highlight their products’ key features to differentiate them from the competition.

Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Behr, Frette, Kohler, Medline Industries, Newell-Rubbermaid, Outdoor Research, PrAna, Popcorn Palace, Sealy, Shure, Sub-Zero Wolf Management Brian Grady, CEO Justin Finnegan, COO Ethan Smith, Creative Director

orilla Commerce, a boutique web firm based in Chicago, offers web site design services, including platform selection, search engine optimization, web store, navigation/ search, product catalog, merchandising, customer accounts, site management order management, fulfillment, data and integrations, and customer relationship management applications. Other services include custom web applications, software development, mobile applications, multivariate testing and social media.



WEB SITE DESIGN

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Gproxy Inc. Entry Level/Typical Pricing: $20,000 Representative Clients: Beach Audio, Intel, Packards on the Plaza, Pilot Pen, Recorders, Ruff Wear, Skin Treatment, Teno

1942 N.E. 148th St., Suite 6254 Miami, FL 33181 305-513-3922 Gproxy.com Established: 1999

Management Mario Colla, CEO Bernardo Arnelli, VP Alfonsina Pastori, Marketing Manager

Product Information Products/Services: NetSuite and Magento e-commerce applications

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Groove Commerce Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: BikeSomewhere, Lax World, Morris 4X4

2400 Boston St., Suite 320 Baltimore, MD 21224 800-564-9826 GrooveCommerce.com Established: 2007

Management Ethan Giffin, CEO Mack McGee, VP, Sales & Marketing PJ Gill, COO

Product Information Products/Services: Magento

roove Commerce is a comprehensive e-commerce and lead-generation design, development and consulting firm. Services include e-commerce site design, lead generation design, pay-per-click management, search engine optimization, e-commerce site analysis, conversion consulting, e-mail marketing, and hosting and maintenance. Web site design services include layouts tailored to reduce page-loading time, standards-based code for maximum search engine visibility and custom navigation.

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Group Levinson 128 Chestnut St., Suite 403 Philadelphia, PA 19106 215-627-3030 GroupLevinson.com Established: 1971

Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Bush Furniture, Carpet One, Holt’s Cigars, The Luxury of Leather, Society Hill Snacks, Stone Mountain

Product Information Products/Services: Marketing agency offering web site design, SEO and keyword development

Management Leo Levinson, Founder

Guidance Solutions Inc. Representative Clients: Champs Sports, Eastbay, Foot Locker, Hyundai, Kinko’s, The Knot, Paramount Television, Quark, Relax the Back, Taco Bell, TOMS Shoes, Wells Fargo Bank, Z Gallerie

4134 Del Rey Ave. Marina Del Rey, CA 90292 310-754-4000 Guidance.com Established: 1993 Product Information Products/Services: Site development, hosting and mobile commerce Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing


proxy is a Miami-based NetSuite partner and e-commerce application service provider that offers applications for the NetSuite eCommerce vertical, including web design and site development, e-commerce applications and functions as custom-built applications, conversion and return on investment-generating e-commerce plans, and search engine optimization. Features include wish lists and registries, product compare applications, and customer reviews and product ratings.

Management Jason Meugniot, Co-Owner/CEO Jon Provisor, Co-Owner/CIO Jon Larsen, VP, Information Systems & Managed Services


roup Levinson offers advertising, public relations and Internet marketing services. Specific services include publicity, public relations, events, event planning, brand building, TV commercials and radio spots, media buying, print advertising and graphic design, outdoor advertising such as billboards, direct mail, e-mail, search engine marketing and search engine optimization. Specific web marketing services include Google Adwords campaign development, consulting and strategic planning.

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uidance Solutions designs, builds and maintains e-commerce web sites for online only and multichannel retailers. Services provided include strategy, information architecture, visual design, technical design, development, support services and project management. The company offers a range of mobile development technology including consumer app development such as social media integration, business app development, and mobile app planning and go-to-market strategy. www.internetretailer.com

WEB SITE DESIGN

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In10sity Interactive 1350 Avenue of the Americas, 3rd Floor New York, NY 10019 212-822-3451 In10sity.net Established: 1997 Product Information Products/Services: Design and development services Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing

Representative Clients: Coca-Cola, DCT Leathers, Knoxville Zoo, Pure Luxe, Rack Room Shoes, Sport Dog, Staples, Thrifty Car Rental, Volvo, Wal-Mart Management Ross Croley, CEO Craig Bates, Director, Marketing, SEO & Social Media Brian McKeehan, VP, Technology & Production

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LucidView 80 Rolling Links Blvd. Oak Ridge, TN 37830 888-582-4384 LucidView.com Established: 2001 Product Information Products/Services: LucidView Testing, scientific multivariable testing for marketing (retail, Internet, direct marketing, CRM and multichannel programs)

Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Company declined to disclose customer names Management Gordon H. Bell, President Carroll Logan, VP, Marketing & Business Development Fred Holland, VP, Operations & Consulting Services

Product Information Products/Services: Web design and development specializing in custom tools for e-commerce and data-driven web sites Entry Level/Typical Pricing: Minor updates to existing web site: less than $10,000; site refresh:

$10,000-$30,000; premium web site design and build, including SEO: $30,000-$50,000; premium e-commerce web site with custom application development starts at $50,000 Representative Clients: Charlotte Moss, Lifetime Learning, Manhattan Wardrobe Supply, Sherry-Lehmann Wine & Spirits, Starlight Children’s Foundation, The World of Golf Management Jude Huang, CEO Rick Seeger, Founder

NetLogical Internet Solutions Inc. 5489 Blair Road, Suite 315 Dallas, TX 75231 214-432-0693 NetLogical.com Established: 2002

Entry Level/Typical Pricing: Personalized children’s products sites from $19/mo., diecast & racetrack souvenir sites from $24/mo., e-commerce sites from $12/mo. Representative Clients: Company declined to disclose customer names

Product Information Products/Services: Pre-defined web site designs or Management J. Martinez, President custom built web sites


ucidView is a web site testing company that leads retailers through brainstorming sessions, guides them through the selection and definition of test elements, creates the test designs, reviews all programs, manages the execution of the test, analyzes results, and reports and shares all final information. LucidView uses a retailer’s creative insights and marketing experience, adds a scientific discipline and statistical techniques, and helps the retailer increase marketing return on investment.

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Net Theory Inc. 350 7th Ave., Suite 1400 New York, NY 10001 212-868-5950 NetTheory.com Established: 1999

n10sity is an interactive agency serving web retailers and others. The agency specializes in creating web site, software and marketing products for its clients. Services include custom web site design; development services, including search enginefriendly coding techniques; custom mobile web applications; iPhone and Android applications; inPower CMS, the agency’s proprietary content management system; and e-commerce development, from secure servers to payment gateways.

et Theory, a web design and development company, specializes in custom applications for e-commerce and data-driven web sites. Services include strategic planning, needs assessment, architecture and design, product development, implementation, quality assurance, documentation and cost management. Expertise includes search engine optimization, webmaster services, content management systems, HTML e-mail blasts, and Internet marketing and database administration.

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etLogical offers web site design and web hosting to retailers and other businesses. Its servers host less than 256 sites each, allowing for lower server and network load, faster response times, and increased network speed. The company offers a number of pre-defined web site designs and packages but can also build custom web sites. It offers applications using HTML, XHTML, Cascading Style Sheets, Flash, Ajax, Java, Microsoft Silverlight Development and other software.



WEB SITE DESIGN OmniTI Computer Consulting Inc. 7070 Samuel Morse Drive, Suite 150 Columbia, MD 21046 443-325-1357 OmniTI.com Established: 1997

Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Doodle Deals, Etsy, Gilt Groupe, Microsoft, National Geographic, TeenSpot.com

Product Information Products/Services: Web application design and development

Management Theo Schlossnagle, CEO Sherry Schlossnagle, COO Ciprian Tutu, VP, Technology

Product Information Products/Services: osCommerce/WordPress

Entry Level/Typical Pricing: $4,000+ depending on design and functionality Representative Clients: AcuAtlanta.com, SouthernImperial.com, Splits59.com Management Kym Romanets, Managing Director Jemile Bata, Marketing Director Sergey Kharchishin, Technical Director

Product Information Products/Services: E-commerce site design and online business consulting

Entry Level/Typical Pricing: $3,000-$5,000/mo. Representative Clients: Figure18, silverECHO, Wry Baby Management Seth Sobotka, Co-Founder/CEO Pamela Sobotka, Co-Founder/Creative Director

Radium Interactive LLC 7126 Alger Road Falls Church, VA 22042 703-573-2378 RadiumInteractive.com Established: 2007 Product Information Products/Services: Internet branding and user experience development


zEworks is a web site developer, specializing in open source applications, such as osCommerce and WordPress. The company’s technology expertise is in Linux, Apache, MySQL and PHP, but it can work with other technologies, including Windows, Ajax, Javascript, HTML and Cascading Style Sheets. OzEworks provides two levels of osCommerce hosting: standard, which limits users to one site per account; and managed, which offers additional webmaster services required for osCommerce sites.

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Practically Dutch 225 Grand St., Suite 310 Jersey City, NJ 07302 917-456-7754 PracticallyDutch.com Established: 1999

mniTI is a provider of web application design and development services, including scalability and performance consulting, web application security services, architecture and infrastructure support, and data management. The company uses a combination of custom tools, manual testing and applied science to test and inspect applications. It has expertise in various web technologies, including PHP programming software. OmniTI created APC, the PHP cache used by sites such as Yahoo and Facebook.

O

ozEworks Inc. 7401 4th Ave. Brooklyn, NY 11209 877-336-4760 ozEworks.com Established: 1998

O

Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Apple, Charles Schwab, evite, Frigidaire, Gap, Limited, Pottery Barn, Procter & Gamble, Sony, Victoria’s Secret, Williams-Sonoma Management Bill Green, Principal/Creative Director


ractically Dutch, an e-commerce web design and development company, serves small to medium-sized businesses, including retailers with a small number of locations that are looking to expand their online presence. Because this target market typically wants to integrate point-of-sale systems with online systems, Practically Dutch focuses on smooth interconnections and integrating the online systems with the point-of-sale system. Its systems interface with a number of e-commerce systems.

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adium Interactive, an Internet design company, focuses on strategic planning, branding and user experience development for web retailing clients. The company seeks to offer an intimate, collaborative service that delivers the quality and process associated with larger agencies. The agency has designed sites for Apple, The Charles Schwab Corp., Gap, Hewlett-Packard Co., SonyStyle.com, Williams-Sonoma, Frigidaire, Pottery Barn, Stanley Steemer and Victoria’s Secret. www.internetretailer.com

WEB SITE DESIGN

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Razorfish 821 Second Ave., Suite 1800 Seattle, WA 98104 206-816-8800 Razorfish.com Established: 1995 Product Information Products/Services: Online marketing and advertising, web site development, media planning and buying, search and social influence marketing

Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Audi, Carnival Cruise Lines, CNN, Coors Brewing, J.C. Penney, Kraft, Levi Strauss, McDonalds, Northwest Airlines, Red Bull, Roche, Visa Management Bob Lord, Global CEO Ray Velez, CTO

Red Leaf Development LLC 1465 Woodbury Ave., Suite 338 Portsmouth, NH 03801 603-319-1922 RedLeafDevelopment.com Established: 2000 Product Information Products/Services: Web site design, development, maintenance and marketing

Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: BlanketWorx.com, Harbor Candy Shop, Heater Outlet, Monster Cable, RugsExpress.com, Subaru WRX Parts, Wentworth Marina, Wonder Book Management Amy Coyne, Director, Sales

Product Information Products/Services: Interactive marketing services

Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Botox, Fossil, Juvederm, Kleenex, Nationwide, Office Max, Pilot Management Chris Kuenne, Chairman/CEO Kate Clegg, Partner/VP, Marketing

Product Information Products/Services: ColdFusion platform Entry Level/Typical Pricing: A range, depending upon functions and features required, starting around $35,000


ed Leaf Development provides web site design services and e-commerce software that enables retailers to manage inventory, fulfill orders, view sales trends and generate dynamic reports. I.T. software combines store management tools and systems integration with Google Checkout, PayPal, Google Analytics, eBay, UPS, FedEx, USPS, Canada Post and other systems. The company customizes and implements commercial third-party shopping cart software and ensures sites comply with PCI security standards.

osetta is an interactive marketing agency serving web retailers. Services include site design, consulting, personality segmentation, creative and customer experience, search and media, technology, relationship marketing services, and analytics and optimization. Technology products include e-commerce application management (powered by Rosetta’s Package Management Framework platform), enterprise deployment automation, strategic account management, and managed services and hosting.

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SiteForm Inc. 1776 W. Winnemac Ave., #306 Chicago, IL 60640 773-334-8030 SiteForm.com Established: 2000

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Rosetta 100 American Metro Blvd. Hamilton, NJ 08619 609-689-2100 Rosetta.com Established: 1998

azorfish is a digital marketing agency for web retailers. The agency’s services include strategy and planning, advertising and branding, interaction design, emerging media, social influence marketing, search, e-mail and electronic customer relationship management, analytics, and technology architecture and development. The agency offers enterprise applications to enrich the work lives of its clients’ employees and empower those companies to address specific needs inside their organizations.

Representative Clients: Bullock & Jones, Carson Enterprises, Competition Accessories, Chinaberry, Harrington’s of Vermont, Home Infatuation, McCormick & Schmick’s, Motherwear International, National Wholesale Liquidators, Southwest Indian Foundation Management John Deneen, President Alex Archaro, VP, Technology

iteForm, an e-commerce applications and web site design company, focuses exclusively on building and maintaining web sites. The company builds sites to adapt to a retailer’s back-end systems and creates reusable architecture built on industry standard platforms. SiteForm handles all levels of design, including look-and-feel, logo design, product treatment, image processing, banner ad campaigns and streaming audio/video. SiteForm has built more than 50 web sites using a ColdFusion platform.



WEB SITE DESIGN

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Tachyon Solutions Entry Level/Typical Pricing: Varies by project size and complexity; $50,000-$1 million Representative Clients: Bare Escentuals, Healthy Performance, Marcus Uniforms, Sally Beauty

One Altoona Place, 2nd Floor Pittsburgh, PA 15222 888-858-0578 TachyonSolutions.com Established: 1991

Management Product Information Marion Lewis, CEO Products/Services: E-commerce and mobile commerce services including strategy, design and Jeanette Thomas, President development; web design and usability; mobile app development for iPhone and Android

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TechSmith Corp. Entry Level/Typical Pricing: SnagIt single-user license is $49.95; Camtasia Studio single-user license is $299 (PC), $99 Camtasia for Mac; Morae Manager single-user license is $1,295 Representative Clients: Company declined to disclose customer names

2405 Woodlake Drive Okemos, MI 48864 517-381-2300 TechSmith.com Established: 1987 Product Information Products/Services: SnagIt, Camtasia Studio, Screencast.com, Jing, Morae

Management William Hamilton, President Brian Lesperance, Director, Marketing Dean Craven, CTO

394 Wards-Corner Road, Suite 195 Loveland, OH 45140 513-831-6684 TELLUSweb.com Established: 2003

Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: 1-800-Mattress, Bigelow Tea, Chef’s, NutriSystem, Star Furniture, Woodcraft

Product Information Products/Services: Web strategy, development and integration services, creative design and branding, web marketing, data usability and analysis

Management Betsy Emery-Martin, CEO/President Jeff Crowder, Director, Technical Architecture

Ventura Web Design Entry Level/Typical Pricing: $4,850-$10,850 Representative Clients: FurnitureCrate.com, ScentsandSprays.com, WindowAlert.com Management Kevin Richards, CEO

Product Information Products/Services: E-commerce design and marketing


echSmith is a provider of screen capture and recording applications. Products include Camtasia Studio Camtasia:mac, to create sales, training and marketing videos; Snagit, to facilitate creation of customized screen shots; Jing, to add visuals to any online communication; Camtasia Relay, to capture lectures and presentations for the entire organization; Screencast.com, to share and store videos and PowerPoint presentations; and Morae, to test designs and products.

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TELLUS

6070 W. Craig Road, #130 Las Vegas, NV 89130 866-515-2057 VenturaWebDesign.com Established: 1997

achyon Solutions offers e-commerce applications that combine integrated software with planning and development services to help retailers build, maintain and manage web sites. Its Quick Start e-commerce application features fully customizable online stores, a navigation bar, and product and category templates that allow shoppers to browse merchandise. The store can be built within an existing web site or as a standalone, and hosted by the Internet service provider of the retailer’s choice.


ELLUS is a web development company offering comprehensive services for web retailers, including strategy, design and marketing. TELLUS Commerce Platform Base System supports customer profile management, electronic product catalogs, simple and complex pricing, price lists, inventory tracking, shopping cart management, order submission, promotion/ special offer/merchandising management, content authoring, site administration, and integration.

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entura Web Design, an authorized Yahoo Store Developer, specializes in building, improving and promoting Yahoo Stores for web retailing clients. Since 1997 the company has designed sites for retailers of all sizes, from start-ups to large merchants. Core design skills include ease of use, clean layouts and search engine optimization programming. Ventura uses Googlerecommend strategies to help clients’ Yahoo Stores increase relevancy on keywords that are most important to them. www.internetretailer.com

WEB SITE DESIGN Web Design Solutions Inc. 8885 Rio San Diego Drive, Suite 265 San Diego, CA 92108 619-282-0424 WebDesignSolutions.com Established: 2000

Entry Level/Typical Pricing: SaaS-based e-commerce platform starts at $30/mo. Representative Clients: BAK Industries, EPA, Levolor Window Fashions, Marshall Tucker Band, Pace Performance, Pitstop USA, Steppenwolf, USPS

Product Information Products/Services: Web Shop Manager v3.3

Management Dana Nevins, Founder/CEO

eb Design Solutions offers three web site design services packages to meet retailers’ varying needs. Economy web site design includes one unique design with two revisions; standard web design includes two unique designs with three revisions; and premium web design includes three unique designs with three revisions. In addition to web design, the company’s services include e-commerce hosting, web hosting, domain management and search engine optimization services.

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Zend Technologies 19200 Stevens Creek Blvd. Cupertino, CA 95014 408-253-8800 Zend.com Established: 1999

Entry Level/Typical Pricing: From $300 to unlimited subscription program Representative Clients: AT&T, Bank of America, Best Buy, eBay, Cisco Webex, Fiat, GE, Kodak, Fox, NYSE Euronext, Orange/France Telecom

Product Information Products/Services: Zend Server 5.5, a PHP Application Server, Zend Studio 8, a PHP Integrated Development Environment, Zend Framework 1.1, a PHP Application Framework

Management Andi Gutmans, CEO/Co-Founder Zeev Suraski, CTO/Co-Founder Curt DiSibio, CFO


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end Technologies provides web design and other applications for cloud-based and mobile computing. The company offers PHPcloud.com, a technology platform and partner ecosystem for cloud application development and delivery; Zend Application Fabric, an open platform for running PHP language-based applications on public and private cloud infrastructures; and Zend Developer Cloud for application developers to design and test PHP applications. Zend offers development tutorials and other resources.



WEB SITE PERFORMANCE MONITORING

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A3 IT Solutions LLC Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Company declined to disclose customer names

338 N. Elm St., Suite 410 Greensboro, NC 27401 866-344-2348 A3ITS.com Established: 2002

Management Tom Velti, Owner

Product Information Products/Services: Web metrics, search engine optimization and e-mail marketing

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AlertBot Entry Level/Typical Pricing: $19.95/mo. Representative Clients: Blue Cross Blue Shield, Dell, Disney, Forbes, IBM, Intuit, Northrup Grumman, Sony, Sungard, Travelocity, U.S. Marine Corps

961 Marcon Blvd., Suite 400 Allentown, PA 18109 610-231-3799 AlertBot.com Established: 1999 Product Information Products/Services: AlertBot Website Performance Monitoring

Management Pedro Pequeno, CEO

Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Coldwater Creek, Columbia Sportswear, Crutchfield, Dillard’s, Fujitsu, Roundy’s Supermarkets

Management Product Information Robert E. Beauchamp, Chairman/CEO Products/Services: ProactiveNet Performace Ken Berryman, SVP, Management Suite detects and resolves IT performance issues and sub-optimal configurations Strategy & Corporate Development Kia Behnia, SVP/CTO

hopper experience company Coradiant was acquired by BMC Software in April 2011. The new BMC End User Experience Management application combines Coradiant’s technology with BMC’s transaction monitoring capabilities and is designed to enable retailers to see and understand how application performance affects consumer behavior. The company provides visibility into real-time, end-to-end performance of enterprise, cloud and Software-as-a-Servicebased applications.

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buySAFE Inc. 1611 N. Kent St., Suite 803 Arlington, VA 22209 703-778-4445 buySAFE.com Established: 2003

Representative Clients: Abe’s of Maine, Bidz.com, MotorCycle Superstore, Jomashop, Bike Bandit, PC Rush, eFaucets, US Appliance, Tool King, Number1Direct, mWave, Restockit, Amerimark, Homeclick, TaylorGifts, PCTools

Product Information Products/Services: buySAFE Guaranteed Entry Level/Typical Pricing: Pricing is a monthly price based on average monthly sales volume

Management Jeffrey E. Grass, President/CEO Robert T. Kodey, VP, Technology


Layer is a division of technology company InfoGenius, developer of the AlertBot line of web site monitoring systems. The AlertBot web site monitoring services enable retailers to track and measure their e-commerce site’s reliability and performance around the clock. The AlertBot Website Performance Monitoring applications help detect and resolve online failures quickly, measure web site performance, and drive customer satisfaction through intelligent web site improvements.

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BMC Software 2101 CityWest Blvd. Houston, TX 77042 800-793-4262 BMC.com Established: 1980

3 IT Solutions is an interactive marketing firm that combines web metrics with e-mail marketing and search engine optimization. A3 tools and guidance are designed to enable retailers to know who is visiting their site, where they come from, how long they stay, the pages they like and the pages they don’t. Its Managed Service Solutions are tailored to support retailers’ systems and budgets. This includes monitoring retailers’ networks and software, plus managing assets and virus protection.


uySAFE monitors the performance of online transactions and offers retailers a seal to post on their web sites indicating that they have passed a rigorous certification process deeming them trustworthy and reliable. In September 2011, the company teamed up with mobile commerce technology supplier Unbound Commerce to offer retailers the buySAFE Seal on their mobileoptimized e-commerce sites. BuySAFE is a licensed insurance agency that has bonded more than 15 million online transactions. www.internetretailer.com


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Comodo Group Inc. 525 Washington Blvd. Jersey City, NJ 07310 888-266-6361 Comodo.com Established: 1998

Entry Level/Typical Pricing: EV SSL Certificate is $359/yr.; HackerProof is $2,295/yr. Representative Clients: BASF, Deutsche Bank AG,GE, Kaiser Permanente, NASA, Sony Europe, U-Haul, Xerox

Product Information Products/Services: Comodo Extended Validation (EV) SSL certificates, Comodo HackerProof

Management Melih Abdulhayoglu, CEO/Chief Security Architect Christopher Morcella, Director, Marketing Services Robin Alden, CTO

I

Compuware Gomez 10 Maguire Road Lexington, MA 02420 877-372-6732 Compuware.com Established: 1997 Product Information Products/Services: The Gomez Platform: Gomez Last Mile, Reality, Synthetic Monitoring, RealUser Monitoring, Business Service Management, Infrastructure and Component Analysis,

Performance Analytics, Performance Testing, Website Monitoring Entry Level/Typical Pricing: Packages start at $250/mo. and range to the enterprise level Representative Clients: Amazon.com, Crate & Barrel, eBay, Google, Hallmark Cards, L.L. Bean, Marriott International, MTV Networks Management Bruce Reading, SVP/GM Eric Schurr, SVP, Marketing Steve Tack, CTO

Product Information Products/Services: ControlScan PCI 1-2-3 Compliance Solutions

Entry Level/Typical Pricing: $249/yr. Representative Clients: Company declined to disclose customer names Management Joan Herbig, CEO Heather Varian Foster, VP, Marketing

Product Information Products/Services: SiteCRM 6D (Six Dimensions) web site tracking survey tool


ontrolScan is a provider of payment card industry compliance and security applications for small and mid-sized retailers. In May 2011, the company announced its plans to offer Security Consulting Services aimed at enabling retailers to plan, achieve and maintain PCI compliance. Security Assessment Services are designed to ensure retailers have the procedures in place to satisfy PCI compliance parameters and the company’s Security Engineering Services provide testing and guidance.

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CRM Metrix Inc. 700 Plaza Drive, 2nd Floor Secaucus, NJ 07094 201-617-7500 CRMMetrics.com Established: 2000

n September 2011, technology performance company Compuware released the Compuware Gomez 360° Web Load Testing product, which combines existing testing applications Gomez Web Load Testing and dynaTrace Test Center Edition into one system. This application is designed to accelerate time-to-market by identifying user experience performance problems and isolating the root cause. In November 2011, Compuware expanded its mobile web site performance service into France and Germany.

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ControlScan Inc. 3750 Brookside Pkwy., Suite 250 Alpharetta, GA 30022 800-825-3301 ControlScan.com Established: 2005

omodo’s products for online retailers are designed to instill trust among shoppers. They authenticate retailers, encrypt sensitive information to keep it safe from hackers, alert retailers if their site’s configuration or procedures could be exploited, and offer answers to eliminate problems. In June 2011, the company released the Comodo SSL Analyzer, a free e-commerce web site scanning tool that provides a summary of web server security levels by typing a domain name into the SSL Analyzer.

Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Alberto Culver, Bayer, Campbell’s, Coca-Cola, Johnson & Johnson, Kimberly-Clark, Lilly, L’Oreal, Nestle, Levi Strauss, Procter & Gamble, Tyson Foods, Unilever Management Laurent Flores, President/CEO Hemen Patel, President, U.S.A.

RM Metrix measures the success of retailers’ digital media and marketing campaigns by collecting customer feedback and works to optimize these to achieve better return on investment. Its digital market research applications are designed for all marketing, such as web sites, digital advertisements, online campaigns, e-mail programs, social media, blogs, widgets, microsites and online sponsorships. It has offices in Mumbai, New Jersey, New York, Paris and Singapore.




D

DigiCert Inc. 355 South 520 West, Canopy Building II, Suite 200 Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Lindon, UT 84042 Representative Clients: Facebook, 800-896-7973 Harvard University, NASA, Sony, Yahoo DigiCert.com Established: 2003 Management Ken Bretschneider, CEO Product Information Travis Tidball, VP, Marketing Products/Services: DigiCert SSL certificates Paul Tiemann, CTO

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Dotcom-Monitor 4165 Shoreline Drive Spring Park, MN 55384 888-479-0741 Dotcom-Monitor.com Established: 1998

Entry Level/Typical Pricing: $21.99/mo. Representative Clients: Department of Defense, FragranceNet.com, K&L Wines, UnCommonGoods.com, Volvo

Management Vadim Mazo, Owner/CTO Product Information Products/Services: UserView Monitoring application Brad Canham, VP, Sales & Marketing and web site monitoring

HALOCK Security Labs 1834 Walden Office Square, Suite 200 Schaumburg, IL 60173 847-221-0200 Halock.com Established: 1997 Product Information Products/Services: Information security/PCI consulting

Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Company declined to disclose customer names Management Terry Kurzynski, CEO Jeremy Simon, CTO

otcom-Monitor is a web site monitoring service that combines monitoring, reporting, notification, escalation and analysis to help meet retailer needs. In March 2011, the company released its UserView Snapshot, a free browser-based web site performance test that provides a detailed chart from each of the company’s 13 worldwide locations that displays the time it takes to render individual web page objects, including dynamic Web 2.0 page elements such as Ajax, Flash and others.

H

ALOCK Security Labs works with retailers to integrate security into all facets of their information technology procedures by assessing existing systems, strategizing and rebuilding technical infrastructure. Services include getting retailers in compliance with Payment Card Industry standards and developing strategies to maintain the certification. The company’s PCI Compliance Gap Assessment is designed to uncover elements that are not in line with the PCI Data Security Standard.

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HiConversion 777 Yamato Road, Suite 140 Boca Raton, FL 33431 866-251-4335 HiConversion.com Established: 2006

Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Eastbay, Education Connection, FramesDirect.com, Hallmark, Harbor Freight Tools, SkinCareRx, Stopzilla

Product Information Products/Services: e-Optimizer conversion rate optimization application

Management Zee Aganovic, Founder/CEO Norman Matus, COO Bruce Goldstein, CTO


igiCert is a certificate authority that provides secure sockets layer-based security to web retailers and other businesses. Secure sockets layer is a web data transfer protocol designed to enable applications to transmit information back and forth securely. DigiCert provides its customers free technical support and offers a 30-day money back guarantee. The company provides step-by-step instructions for SSL certificates installation for 15 of the most commonly used web servers.


he company’s e-Optimizer application is designed to enable small and mediumsized e-commerce companies to secure more sales from existing traffic. Its Adaptive Multivariate Optimization method uses intelligent search to present different page combinations, measure visitor reactions and converge to a final page combination in real time. HiConversion says investment in conversion rate optimization can provide 10 times or higher return on investment than traditional spending on online ads. www.internetretailer.com

WEB SITE PERFORMANCE MONITORING Keynote Systems Inc. 777 Mariners Island Blvd. San Mateo, CA 94404 800-539-6683 Keynote.com Established: 1995 Product Information Products/Services: On-demand test and measurement for mobile communications and Internet performance; Transaction Perspective, Application Perspective, Keynote Internet Testing

Environment, Mobile Web Perspective, Mobile Device Perspective, Kite, Mite, LoadPro, Test Perspective Entry Level/Typical Pricing: $75/mo. Representative Clients: Bath & Body Works, Best Buy, eBay, REI, Williams-Sonoma Management Umang Gupta, Chairman/CEO Jeff Kraatz, SVP, Worldwide Sales & Service Anshu Agarwal, VP, Marketing

Product Information Products/Services: The Brand Protection Platform, Trusted Brand Broadcast System, MarkMonitor AntiPiracy and MarkMonitor AntiFraud

Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Company declined to disclose customer names Management Irfan Salim, President/CEO David Batista, SVP, Sales Paul Dagum, CTO

2821 Mission College Blvd. Santa Clara, CA 95054 877-302-9965 McAfeeSecure.com Established: 1989

Representative Clients: Armani Exchange, Art.com, BevMo, Bulbs.com, Collections etc., Costco, Food Network, Jelly Belly Candy, Lamps Plus, Little Tikes, Petco, Radisson, Spencer Gifts, Starbucks, Z Gallerie

Product Information Products/Services: McAfee Secure for Web Sites, McAfee PCI Certification Service Entry Level/Typical Pricing: $1,379-$1,869/yr.

Management Mike DeCesare, Co-President David Milam, CMO/EVP George Kurtz, CTO

cAfee’s services for retailers are designed to go beyond retail stores and involve a comprehensive security strategy for all information technology infrastructure, including store, offices and supply chain. These services include enabling merchants to meet Payment Card Industry compliance standards, protect sensitive customer data and improve overall security by reducing online threats. The company also offers applications for point-ofsale systems.

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Neustar Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Company declined to disclose customer names

Management Lisa A. Hook, President/CEO Product Information Products/Services: Webmetrics Monitoring Services Mark F. Bregman, SVP/CTO for web performance monitoring and load testing, Quova IP geolocation service and NeuSentry Global Threat Monitoring Platform


arkMonitor is a global company that offers applications designed to protect retailers’ brands, reputations and revenue from online risks. The MarkMonitor Brand Protection Platform is a customizable set of applications that uses the company’s access to online data and technology to protect retailers. These services can protect retailers’ domain name portfolios, combat trademark abuse or pay-per-click scams, and eliminate online fraud or phish and malware attacks.

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McAfee

21575 Ridgetop Circle Sterling, VA 20166 877-427-5076 Neustar.biz Established: 1996

eynote’s Internet and mobile cloud monitoring services are designed to help retailers learn how their web sites, content and applications are performing on all browsers, networks and mobile devices. In October 2011, the company acquired Mobile Complete, which does business as DeviceAnywhere, for $60 million. DeviceAnywhere tests and monitors the functionality and performance of retailers’ mobile strategies, including mobile applications, HTML5 applications and multimedia services.

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MarkMonitor 303 Second St., Suite 800 North San Francisco, CA 94107 415-278-8400 MarkMonitor.com Established: 1999

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eb performance monitor Neustar announced a joint venture with web site accelerator Strangeloop in June 2011. The partnership is designed to give merchants the ability to test and monitor their web sites while implementing performance improvement suggestions using the Strangeloop Site Optimizer. The company says this will provide retailers with the resources to give customers a quality end-user experience that can result in higher conversions, improved search results and higher sales.



WEB SITE PERFORMANCE MONITORING preCharge Risk Management Solutions 130 7th Ave., #129 New York, NY 10011 212-751-6213 preCharge.com Established: 2003

Entry Level/Typical Pricing: U.S. and Canada fraud screening starts at $.07/transaction; global fraud screening starts at $.10/transaction Representative Clients: Company declined to disclose customer names

Product Information Products/Services: Certified payments and fraud screening

Management Howard Schecter, Director, Business Development Yasmine Cameron, Director, Operations

1930 Harrison St., Suite 403 Hollywood, FL 33020 Prolexic.com Established: NA


Product Information Products/Services: Prolexic

Management Paul Sop, CTO

950 E. Paces Ferry Road, Suite 3300, 33rd Floor Atlanta, GA 30326 404-574-4970 Rigor.com Established: 2010

Entry Level/Typical Pricing: $250-$1,500/mo. Representative Clients: Company declined to disclose customer names Management Craig Hyde, COO

Product Information Products/Services: Web app monitoring, mobile monitoring, web services monitoring, load testing services

SmartBear Software


rolexic provides distributed denial of service attack monitoring and mitigation services and technology to merchants and other businesses, including payment processors, banks, and travel and hospitality companies. Clients range from enterprise to small and medium-size companies. Mitigation services are available on-demand and client traffic can be routed through Prolexic’s network in the event of an DDoS attack. Attacks are detected by monitoring customer premise equipment.

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Rigor LLC

Product Information Products/Services: AlertSite, web and mobile performance monitoring

reCharge has several applications and services focused on minimizing risk and eliminating fraud. These include certifying retailers’ payments, global fraud screening and professional services such as consulting and optimization. PreCharge offers Guarantee Chargeback Prevention Warranty, which is a promise that if retailers receive a chargeback while using the preCharge Certified Payments Program, they will not be held liable for the costs. The company offers retailers a 30-day money back guarantee.

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Prolexic

100 Cummings Center, Suite 234N Beverly, MA 01915 877-302-5378 SmartBear.com Established: 1998

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Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: HSN, Mattel, Newegg, Sierra Trading Post, Systemax Management Joe Krivickas, CEO Gottfried Sehringer, CMO Ken Godskind, VP, Monitoring Products


igor is a web performance monitoring provider that assesses the functionality and content of web applications for retailers and others. The company’s technology tools include automated alerts that trigger immediately upon detecting degraded conditions or broken features. Web retailers can track the performance of applications over time in order to quantify the performance impact of changes within the application environment. Preconfigured and customizable dashboards and reports are available.

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martBear Software provides technology designed for software and web developers, including performance profiling, development management, code review and automated testing tools. In 2011, SmartBear acquired web site monitoring company AlertSite, which provides web and mobile performance monitoring for 2,300 clients. AlertSite enables online retailers to compare their web site’s baseline performance, such as load times, against competitors’ e-commerce sites. www.internetretailer.com


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Soasta Inc. 444 Castro St., 6th Floor Mountain View, CA 94041 866-344-8766 Soasta.com Established: 2006 Product Information Products/Services: The CloudTest Platform: CloudTest Lite, CloudTest Standard, CloudTest Professional, CloudTest Enterprise, CloudTest Mobile, CloudTest On-Demand

Entry Level/Typical Pricing: Free-$275,000 Representative Clients: American Girl, Best Buy, Crayola, Domino’s Pizza, Gap, LeapFrog Enterprises, Ulta Beauty, Wendy’s Management Ken Gardner, Executive Chairman Tom Lounibos, President/CEO Betsy Zikakis, SVP, Marketing

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SolarWinds 3711 S. MoPac Expressway, Building Two Austin, TX 78746 866-530-8100 SolarWinds.com Established: 2001 Product Information Products/Services: SolarWinds Log & Event Manager

Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: AT&T, Comcast Cable, Federal Express, Geico Direct, H&R Block, Hertz, Kodak, McDonalds, Nestle, Procter & Gamble, Saks Fifth Avenue, Staples, Target Management Kevin B. Thompson, President/CEO Geeta Sachdev, SVP, Marketing

Strangeloop Networks 1030 W. Georgia St., Suite 618 Vancouver, BC Canada V6E 2Y3 800-763-1712 StrangeloopNetworks.com Established: 2006 Product Information Products/Services: Strangeloop Site Optimizer Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing

Representative Clients: Artbeads.com, AutoAnything, Graebel, Petco, Sodexo, Travelocity, Visa Management Jonathan Bixby, CEO Joshua Bixby, President Kent Alstad, CTO

Tealeaf Technology Inc. 45 Fremont St., Suite 1450 San Francisco, CA 94105 877-495-8419 Tealeaf.com Established: 1999

Entry Level/Typical Pricing: Price varies but can range from $50,000-$100,000 Representative Clients: Best Buy, Harry and David Holdings, Neiman Marcus Group, Wal-Mart Stores

Product Information Products/Services: Tealeaf CX, Tealeaf cxView, Tealeaf cxImpact, Tealeaf cxReveal, Tealeaf cxVerify and Tealeaf cxConnect

Management Rebecca Ward, Chairman/CEO Geoff Galat, VP, Marketing & Product Strategy John Dawes, VP, Product Management


oasta is a cloud-testing services provider. The company’s CloudTest products and services are designed to apply cloud, or network, computing to quickly and affordably test consumer-facing web and mobile applications, helping to ensure clients’ applications will be reliable and scalable. CloudTest is designed to give clients the flexibility to launch internal and external tests on a single platform that integrates internal hardware with private and public cloud infrastructure.

olarWinds provides application, storage, server and network management software for retailers and others. The company’s web application tool monitors the consumer experience as well as internal applications, customer-facing applications, Softwareas-a-Service technology and cloud-based apps. Tests can be run as often as every five minutes, from multiple locations and the software issues alerts when an application fails to complete within acceptable thresholds or returns unexpected results.

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he Strangeloop Site Optimizer uses a set of acceleration treatments to simplify and streamline retailer web pages in real time, customizing them to meet the needs of each browser type. The Site Optimizer also can track and predict site visitor behavior so that it can preload page elements, giving the illusion of instant page load. The Strangeloop Site Optimizer is available via data center or as a service via the cloud. In September 2011, the company released its Mobile Site Optimizer, a web site accelerator.

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ealeaf Technology’s customer experience management applications enable retailers to boost sales and conversion by gaining insight into customer behavior, analyzing their motivations and reducing the barriers to sales. Tealeaf is designed to optimize mobile channels, improve site usability and enhance multichannel shopping experiences. Tealeaf ’s cxImpact identifies problems, cxResults analyzes customer interaction and xcView allows retailers to monitor the health of their web sites.




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ThreatMetrix 160 W. Santa Clara St., Suite 1400 San Jose, CA 95113 408-200-5755 ThreatMetrix.com Established: 2005 Product Information Products/Services: Fraud prevention application that manages card not present payments risk in real-time

Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: alibris, Date.com, myYearbook, OnlineLabels.com, Playspan Management Reed Taussig, President/CEO Bert Rankin, VP, Marketing Bruce Scott, VP, Worldwide Engineering

n November 2011, ThreatMetrix deployed new data encryption features into the latest release of its cloud-based Fraud Prevention Platform. This is designed to enable retailers to meet performance requirements and also further protect customer data even if the data center hosting ThreatMetrix services were compromised. Also, in June 2011, ThreatMetrix announced that it had an inked a deal with payment processor USA ePay to detect and prevent online fraud and abuse for its customers.

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Product Information Products/Services: TrustKeeper: on-demand compliance management software; SSL Certificates Management Robert J. McCullen, Chairman/CEO/President including EV SSL Certificates; managed security Trent Fitz, VP, Marketing services; retained forensics, incident response, J. Lawrence Podmolik, CTO

n November 2011, information security and compliance provider Trustwave released enhanced web application security tools, including a new WebDefend product that is designed to better protect retailers’ web applications, which can often be vulnerable to attack. WebDefend can be purchased as a single service, or as part of the company’s 360 Application Security program, which includes Secure Code Training, Application Penetration Testing, Code Review and Trustwave WebDefend.

UserZoom Inc.

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Trustwave 70 W. Madison St., Suite 1050 Chicago, IL 60602 312-873-7500 Trustwave.com Established: 1998

440 N. Wolfe Road Sunnyvale, CA 94085 866-599-1550 UserZoom.com Established: 2007

application/network/wireless penetration testing, secure code review; Trustwave WebDefend Entry Level/Typical Pricing: Pricing and fees vary; company would not disclose specific pricing Representative Clients: Ampco System Parking, French Soaps, HoneyBaked Ham, NetBanx, Rafferty’s

Entry Level/Typical Pricing: $3,000-$100,000 Representative Clients: Amazon, Cisco, Continental Airlines, Google, Hilton, Home Depot, HP, PayPal, US Bank

Management Alfonso de la Nuez, Co-Founder/CEO Product Information Products/Services: Remote usability testing for web Xavier Mestres, Co-Founder/CTO Kim Oslob, Director, Client Services and mobile apps



serZoom is a provider of online user experience research products designed to give retailers a competitive edge when redesigning or implementing new features on their sites, understanding visitors, measuring customer satisfaction, and benchmarking their sites against others. In June 2011, the company released its Mobile UX Research product, which helps retailers understand why mobile users visit their sites or apps, profiles these visitors, and analyzes their likelihood of return.


Mobile Commerce Technology Suppliers: App Developer Adage Technologies AdageTechnologies.com 651 W. Washington Blvd., Suite 405 Chicago, IL 60661 312-258-1200 Established: 2001 Products/Services: Mobile app development

Average Price: Pricing and fees vary; company would not disclose specific pricing Key Customers: Lyric Opera of Chicago, NorthShore University Health System, Underwriter Laboratories

App Publishing LLC AppPublishing.com P.O. Box 7681 Portland, ME 04112 800-985-9277 Established: 2009

Products/Services: Mobile app development Average Price: Pricing and fees vary; company would not disclose specific pricing Key Customers: Juiced Apparel, Wise Acre

Atimi Software Inc. Atimi.com 311 Water St., Suite 500 Vancouver, BC, Canada V6B 1B8 604-684-1319 Established: 2001

Products/Services: IPhone, iPad, Android, BlackBerry and Mac OS development services Average Price: $50,000 (entry), $150,000 (typical), $220,000 (other) Key Customers: DKNY, Donna Karan, ESPN, HBO, The New York Times

Brightcove Brightcove.com One Cambridge Center Cambridge, MA 02142 617-500-4947 Established: 2004 Products/Services: Brightcove Video Cloud online video platform and Brightcove App Cloud content app platform

Average Price: Brightcove Video Cloud online video platform begins at $99/mo. and scales up depending on customer’s needs Key Customers: Gaiam, IAC, Intuit, Nestle Purina, Philips, Reebok, Scholastic, Seagate Technology, Sears, Staples, Ticketmaster

Catalog Spree CatalogSpree.com 4962 El Camino Real, Suite 218 Los Altos, CA 94022 415-666-2481 Established: 2011 Products/Services: iPad app for retail catalogs


Average Price: Free for retailers and consumers Key Customers: Artful Home, C.C. Filson, Coldwater Creek, DwellStudio, Gumps, Hammacher-Schlemmer, Nordstrom, Sundance, Woolrich, Wine Enthusiast, Sea Bear, Serena & Lily, Tea Collection

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dage Technologies writes mobile applications for the Android, BlackBerry, Apple iOS and Windows Mobile platforms. In addition, Adage develops applications based on Microsoft’s Silverlight technology that can be used outside of the web browser. Dedicated virtual co-location and shared hosting services with automatic content backup and firewall protection are available.

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pp Publishing is the developer of the Mobile Store Maker, a self-service system that enables retailers to create mobile commerce sites. App Publishing connects the site to payment manager Authorize.net and offers checkout via credit card, Google Checkout or PayPal. To create an m-commerce site through Mobile Store Maker, retailers can use a set-up wizard to manually enter product descriptions and images.

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timi Software, a developer of Macintosh software, has produced more than 25 iPhone applications for U.S. brands in media and entertainment. It also is a development partner to RIM, Microsoft and other Fortune 500 companies Two Canadian electronics retailers owned by Best Buy Co.—Best Buy Canada Ltd. and Future Shop—in 2010 launched shopping apps for Apple’s iPhone and iPod touch devices developed by Atimi.

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rightcove’s App Cloud is a content application platform for building and operating native applications and touch web sites for Apple Computer’s iOS mobile operating system, Google Android smartphones and tablet computers. App Cloud combines HTML5 and cloud computing to enable delivery of content and video across smartphones, tablet computers and Internet-connected televisions.

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adopolis’s Catalog Spree is a mobile catalog application for Apple Computer’s iPad. Shoppers can browse catalogs from such retailers as DwellStudio, Serena & Lily, Tea Collection, NapaStyle, Filson and Artful Home. Tapping the image of an item on the screen lands the shopper on a product page. The application is linked to the retailer’s e-commerce site for realtime inventory.



Mobile Commerce Technology Suppliers: App Developer The Conspiracy TheConspiracyNYC.com 119 8th St., Suite 307 Brooklyn, NY 11215 646-703-1870 Established: NA Products/Services: Mobile app development, Facebook apps, content management systems, design and marketing services

Average Price: Pricing and fees vary; company would not disclose specific pricing Key Customers: Burberry, Godiva Chocolatier, Lacoste, Salvatore Ferragamo

DOOR3 Business Applications Inc. Door3.com 135 W. 29th St., Suite 503 New York, NY 10001 212-673-1818 Established: 2002 Products/Services: Mobile strategy and app development for Android, BlackBerry, iPad, iPhone

Average Price: From $80,000 for strategy, design and implementation of moblie e-commerce capability on a single platform to $250,000 and up for advanced programs that include mobile platforms integration and support services Key Customers: Beyond The Rack, Clinique, Elizabeth Arden, FreshDirect

Exygy Custom Mobile and Web Exygy.com 576 Natoma St. San Francisco, CA 94103 415-992-7251 Established: 2006

Products/Services: Custom Android, iPad, iPhone and cross-platform development Average Price: $50,000 and up Key Customers: Domai.nr, Plancast, Wine.com

Global Bay Mobile Technologies GlobalBay.com 50 Cragwood Road, Suite 211 South Plainfield, NJ 07080 908-822-7100 Established: 2002 Products/Services: GBmobile Retail Average Price: Pricing and fees vary; company would not disclose specific pricing

Key Customers: Aeropostale, Ann Taylor Stores Corp., Crocs, Crumbs Bake Shop, Coach, Estee Lauder, Guess, Golfsmith International Holdings, Hot Topic, Things Remembered, Timberland, True Religion Brand Jeans, Van, Whole Foods Market

iNomadics Inc. iNomadics.com 1621 Euclid Ave., No. 2150 Cleveland, OH 44115 440-724-9877 Established: 2008


Products/Services: PocketMall shopping apps; PocketCharge app for gift cards Average Price: Pricing and fees vary; company would not disclose specific pricing Key Customers: SkyMall

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he Conspiracy’s Appetite platform is a set of libraries, tools and application profile interfaces, or APIs, for creating iPhone widgets and social media applications. iPhone applications are written in Objective C, a programming code used for Apple Computer’s Mac OS X and iOS operating systems. Appetite’s Facebook application syncs with the iPhone application and widget to allow information sharing.

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oor3 Business Applications is an interactive agency and software development company that creates mobile strategies to help retailers more effectively target consumers and build brand recognition across mobile platforms. Door3 develops applications for all major mobile platforms, including Android, iPhone, BlackBerry and Symbian. It can also integrate mobile applications with e-commerce and social media.

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xygy is a provider of custom software for the web and phone, including mobile applications, content management systems, custom application development, social applications, widgets and WordPress applications. Its mobile applications can be used with iPhone, Android and other mobile operating systems. In addition to widgets, Exygy develops gadgets, badges, modules and snippets.

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lobal Bay’s GBmobile Retail Suite modules can be integrated into existing retail systems. Modules include mobile point-of-sale, inventory management, consumer and market insights, customer relationship management and task management. The mobile POS module enables retailers to reduce lines and accelerate checkouts. Retailers also can use modules to improve customer service.

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Nomadics is the creator of the PocketMall platform for mobile retail application development, which provides the front-end functionality for mobile commerce. INomadics formed a partnership with CardinalCommerce, which handles multiple payment options within the application. CardinalCommerce is a provider of authenticated payments, secure transactions and alternative payments.



Mobile Commerce Technology Suppliers: App Developer MacroView Labs MacroViewLabs.com 795 Folsom St., 1st Floor San Francisco, CA 94107 415-255-5727 Established: 2008 Products/Services: Mobile apps and mobile web sites Average Price: Software-as-a-service business; typical fees range from

$300/mo. to $50,000/mo. depending on the size of the account Key Customers: Aria, Bellagio, Eldorado RenoLuxor, Ferrari-Carano Vineyards & Winery, Fontainebleau, Grand Traverse Resort & Spa, Mandalay Bay, MGM Shops, Seminole Hard Rock Hollywood, Tanger Outlets, Silver Legacy

Meridian Inc. MeridianApps.com 725 N.W. Flanders St., Suite 301 Portland, OR 97209 503-244-1630 Established: 2002

Products/Services: Meridian mobile app software Average Price: Pricing and fees vary; company would not disclose specific pricing Key Customers: BarnesandNoble.com, Portland Art Museum, Powell’s Books

NearbyNow NearbyNow.com 1975 W. El Camino Real, Suite 101 Mountain View, CA 94040 650-967-0940 Established: 2005 Products/Services: Mobile shopping apps developer for brands, retailers and magazines

Average Price: $10,000-$30,000/app licensing, or ad-driven revenue share models Key Customers: Brides, Cosmopolitan, Estee Lauder, GQ, Nike, Seventeen Magazine

Nitobi Software Nitobi.com 425 Carrall St. Vancouver, Canada V6B 6E3 604-685-9287 Established: 1998

Products/Services: PhoneGap, an open source development tool using JavaScript; Complete UI, a platform for building Ajaxpowered interfaces Average Price: Pricing and fees vary; company would not disclose specific pricing Key Customers: Schenker of Canada, Vancouver Aquarium, Webex

Nokia Nokia.com 102 Corporate Park Drive White Plains, NY 10604 914-368-0400 Established: NA


Products/Services: Ovi Store; Ovi apps wizard creates four feeds, uploads logos and customizes colors Average Price: Pricing and fees vary; company would not disclose specific pricing Key Customers: Company declined to disclose customer names

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acroView Labs builds customized iPhone, iPad, Android and BlackBerry external and internal applications for mobile web sites. External applications facilitate marketing campaigns, provide product information and interact with consumers. Internal applications allow employees to perform such tasks as schedule a conference room and receive internal communications alerts.

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obile application developer Spotlight Mobile in March 2011 released Meridian, a platform for mobile device users to access information and turn-by-turn directions for multiple locations. Once downloaded, the app notifies users of participating locations that offer information and directions within their facilities. The Meridian app is available for free as an iPhone app at the iTunes store.

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iWire in November 2010 bought NearbyNow, laying the groundwork for a location-based advertising platform that will let web browsers click display ads on a mobile device and see if the advertised product or service is available in a nearby location. JiWire operates an online display advertising network that reaches consumers through Wi-Fi Internet access in cafes, hotels and airports.

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itobi Software’s PhoneGap is an open source development framework for building crossplatform mobile apps with HTML, Cascading Style Sheets and JavaScript for iPhone/iPad, Google Android, Palm, Symbian, BlackBerry and Windows Mobile. PhoneGap acts as a bridge between web applications and mobile devices, which allows developers to wrap web applications inside a native application.

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hone maker Nokia in June 2011 announced it will combine its mobile location and commerce services business with Navteq, its navigation and location data services provider, into one unit. The new unit will develop integrated social location products and services for consumers, as well as platform and local commerce services for Internet services providers, merchants, advertisers and others.



Mobile Commerce Technology Suppliers: App Developer Pervasent Pervasent.com 55 Santa Clara Ave., Suite 180 Oakland, CA 94610 510-903-1001 Established: 2000

Products/Services: Enterprise content management, custom iPhone/iPad development, paper replacement, restaurant apps Average Price: $20,000 and up Key Customers: California Blooms, Chipotle, Zinio

Resource Interactive Resource.com 343 N. Front St. Columbus, OH 43215 800-550-5815 Established: 1981

Products/Services: Mobile apps, web site design, web experiences, mobile strategy Average Price: $75,000-$100,000 Key Customers: Alliance Data Systems, Bose, Procter & Gamble, Steelcase, Sherwin Williams, Victoria’s Secret

Shopkick Shopkick.com 558 Waverley St., Suite 200 Palo Alto, CA 94301 650-763-8727 Established: 2009 Products/Services: shopkick locationbased mobile app Average Price: Web retailers pay a commission for each kick a customer

earns and if a shopper makes a purchase after using the app and using an offer, Shopkick claims a percentage of that transaction Key Customers: American Eagle, Best Buy, Crate & Barrel, Hewlett-Packard, Intel, Kraft Foods, Macy’s, Procter & Gamble, The Sports Authority, Target, West Elm, Wet Seal, Simon Property Group, Unilever

Sprella LLC Sprella.com 3233 S. Ferdinand St. Seattle, WA 98118 206-569-5151 Established: 2009

Products/Services: Mobile commerce app for iPad, iPhone; interactive catalog app for iPad Average Price: Entry price is $20,000 Key Customers: Patagonia, Tommy Hilfiger, Worth Ltd.

Web Spiders WebSpiders.com 700 Grove St. Jersey City, NJ 07310 800-385-1422 Established: 2000 Products/Services: Mobile apps, web sites, WAP browsers, catalog, store finders, product tracking, purchasing


Average Price: Pricing and fees vary; company would not disclose specific pricing Key Customers: Atkins, Aviva, Century 21, IEEE, Mitsubishi Motors, Norgren, Philips, Salt Union, Samsung, Standard & Poors, UNEP

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ervasent’s mobile commerce applications feature product catalogs, configuration options, shopping cart management, credit card payment, and clear communication of order summaries and billing, and shipping information. The company focuses primarily on iPhone application development and has completed iPhone apps available on the App Store. It also has developed applications for the iPad.

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esource Interactive, an interactive marketing company, offers DCP: Facebook, a platform that allows consumers to purchase products directly from a retailer, a consumer’s news stream or tab store without leaving Facebook. Retailers can use the software to post a single product on Facebook fans’ walls. A Facebook user clicks on the image, which expands within the wall.

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hopkick is a provider of location technology and mobile shopping applications. Shopkick offers a location-based mobile application that gives consumers offers and rewards not only for shopping, but also for just walking into a retail location. Shopkick signal technology requires no consumer check-in and can verify that a user is truly present in the retail location.

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he Sprella iPhone Catalyst platform allows shoppers to view product photos or video and zoom in on images. Retailers can deliver location-based promotions, notify customers of sale events, and send coupons and new product announcements. Shoppers can access product reviews, share product recommendations via e-mail and social networks, set up a gift registry and locate the nearest store.

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eb Spiders is the provider of cart2mobile, software that allows retailers to extend their existing e-commerce capabilities to the mobile channel through a combination of mobile storefront applications and mobile web accessibility, also known as WAP sites. The application’s features include flexible product pages, product tracking, price checking, order history and mobile point-of-sale.



Mobile Commerce Technology Suppliers: App Developer / Design Where 2 Get It Inc. Where2GetIt.com 1240 N. Lakeview Ave., Suite 170 Anaheim, CA 92807 888-377-2767 Established: 1997

Products/Services: Android, BlackBerry, iPhone store locator apps, mobile sites/ mobile landing pages, 2-way SMS text locator, mobile marketing Average Price: $2,500-$15,000 Key Customers: Alfred Angelo, Chick-fil-A, Denny’s, Waffle House

Whoop Whoop.com 2495 Piedmont Road, 11 Piedmont Center, Suite 905 Atlanta, GA 30305 404-924-6868 Established: 2008

Products/Services: Whoop enterprise application software Average Price: Pricing and fees vary; company would not disclose specific pricing Key Customers: Georgia Tech, Hughes Telematics, Reed Exhibitions, VotoLatino

Adaptive Path AdaptivePath.com Pier One, Bay 2 San Francisco, CA 94107 415-495-8270 Established: 2001

Products/Services: User experience design firm Average Price: Pricing and fees vary; company would not disclose specific pricing Key Customers: Microsoft Corp. (Sykpe), Nokia, Palm, Rail Europe, Smart.fm, Twitter

Alexander Interactive AlexanderInteractive.com 149 Fifth Ave., 2nd Floor New York, NY 10010 212-598-2800 Established: 2002 Products/Services: Mobile commerce and tablet commerce UX design and development

Average Price: Pricing and fees vary; company would not disclose specific pricing Key Customers: Citigroup, Envelopes.com, Lowe’s, Pepperidge Farm, Schwinn, Time Inc.

Americaneagle.com Inc. Americaneagle.com 1 S. Northwest Hwy., 5th Floor Park Ridge, IL 60068 877-932-6691 Established: 1978 Products/Services: Mobile web sites and mobile apps


Average Price: Pricing and fees vary; company would not disclose specific pricing Key Customers: Chiasso, The Double R Ranch, Leonisa, Market Day, Professional Football Hall of Fame Store, Stuart Weitzman, WeatherTech

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here 2 Get It is a provider of search, web and mobile-based locators including search engine marketing, search engine optimization, local submission, business locators, mobile locators and iPhone locators. The company’s mobile offerings include a retailer-branded iPhone application that can be downloaded by consumers through the Apple iTunes store or directly from a retailer.

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hoop offers a software-as-a-service platform for the creation and sharing of mobile content and applications over wireless networks. Its management system includes tracking, auditing, analytics and reporting. The company sells a prepackaged, customizable mobile package for customer service departments, which sends to a customer’s mobile device information relevant to any query.

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daptive Path is a user experience design and consulting firm. User experience design is the creation of the architecture and interaction models that affect the end user experience for a device or system. UXD is an offshoot of experience design, the practice of designing products, processes, services, events and environments to improve the end user experience.

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lexander Interactive is a web design and marketing services firm. The company’s products and services include enterprise e-commerce applications, social networking, video and mobile integration, web design and strategy, and rich media. Alexander Interactive can help web retailers incorporate images and video into social networking tools for mobile and e-commerce sites.

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mericaneagle.com, a design, development and hosting company, provides services and software including content management systems for web and mobile sites, e-commerce systems, custom graphic design, Flash modules, e-mail marketing, portals, and intranets. The company can integrate a retailer’s systems, software, platforms and databases with a web site, including fulfillment and taxing systems.



Mobile Commerce Technology Suppliers: Design Billups Design BillupsDesign.com 650 W. Lake St., Suite 330 Chicago, IL 60661 312-930-1145 Established: 2003 Products/Services: Social e-commerce apps, sports team and personality/athlete apps, travel and leisure apps, mobile

display ads, dynamic mobile retargeting ads, mobile sites designed for multiple device platforms, iPhone apps Average Price: $15,000-$40,000 Key Customers: Chicago Bulls, The Elysian Hotel, Gannett, Hilton, Hyatt, Sears Holding Corp., United Air Lines, The Washington Post, WMS Gaming

Coalmarch Productions LLC Coalmarch.com 125 Edinburgh South Cary, NC 27511 919-481-2895 Established: 2003 Products/Services: Web site and graphic design, application development; marketing via mobile, social media and Internet channels

Average Price: Pricing and fees vary; company would not disclose specific pricing Key Customers: ACC Sports, Bicycle Playing Cards, James Scott Farm, Komen NC Triangle, Pexagon Technologies

Digital River Inc. DigitalRiver.com 10380 Bren Road West Minnetonka, MN 55344 952-253-1234 Established: 1994

Products/Services: Transparent Commerce (m-commerce) Average Price: Pricing and fees vary; company would not disclose specific pricing Key Customers: Company declined to disclose customer names

EasyAsk EasyAsk.com 200 Wheeler Road, South Tower, 3rd Floor Burlington, MA 01803 800-425-8200 Established: 1999 Products/Services: EasyAsk eCommerce Mobile Edition

Average Price: EasyAsk eCommerce Mobile Edition onsite licenses start at $30,000, while software-as-a-service pricing starts at $750/mo. Key Customers: Coldwater Creek, Gap, Harbor Freight Tools, J. Jill, Lamps Plus, Rockler, Schuler Shoes, Sears (Lands’ End), Smart Bargains, Travers Tools, True Value

Key Lime Interactive KeyLimeInteractive.com 3901 N.W. 79 Ave., Suite 263 Doral, FL 33166 305-809-0555 Established: 2008 Products/Services: Mobile research, expert usability reviews, mobile industry reports, moderated and unmoderated remote and in-lab usability testing 310 Internet Retailer

Average Price: $5,000-$35,000 depending on scope, number of users and research goals Key Customers: Barnes & Noble, ESPN/Disney, Kroger, La-Z-Boy.com, NovoNordisk,PayPal, The New York Times, THQ, Walmart.com, Westfield

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illups Design is a developer for the iPhone using Objective C and other languages. It has expertise in Java, Javascript and other object-oriented programming for Google Phone, BlackBerry and other open-source devices. Its partner, Effective Marketing, assists with mobile media planning and buying, including media buys on iPhone, iPad, Android and other devices.

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oalmarch, a provider of web site design and marketing services, offers a mobile-optimized application for the iPhone. The company also offers advertising via sponsored ads and natural search. Its search engine marketing packages include viral marketing, social networking and paid marketing. Coalmarch’s pay-per-click campaign management tool features intelligent campaign structuring.

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igital River, a provider of global e-commerce services, in March 2011 released My Commerce, an e- commerce and m-commerce offering for the small to medium-sized business software, digital content publishing and physical goods markets. My Commerce features short click-through contracts, global e-commerce features and customizable e-store set-up options, including site and cart merchandising tools.

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asyAsk, a provider of natural language search and analysis software for mobile commerce and e-commerce sites, in June 2011 released the EasyAsk eCommerce Facebook edition. The Facebook edition provides an integrated application for merchandising and selling products directly inside Facebook. It also integrates with the e-retailer’s back-end e-commerce services, such as shopping carts.

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ey Lime is a customer experience global research firm focusing on mobile and touchscreen devices, web sites and software. The company’s services include evaluation of mobile interfaces using qualitative and quantitative methodologies to help retailers design mobile sites and applications. The company also conducts syndicated customer experience research for mobile sites.



Mobile Commerce Technology Suppliers: Design / Infrastructure & Testing Moov Corp. Moovweb.com 212 Sutter St., Second Floor San Francisco, CA 94108 877-666-8932 Established: 2007 Products/Services: Moovweb

Average Price: Starts at $100,000/year Key Customers: Backcountry, Comcast/NBC Universal (Movies.com, Swirl.com), CityPass, eBags, Lending Tree, Sports Authority, Steep and Cheap App, TicketWeb, Universal Weather

ROI Revolution Inc. ROIRevolution.com 3109 Poplarwood Court, Suite 219 Raleigh, NC 27604 888-597-5932 Established: 2002 Products/Services: PPC Campaign Management

Average Price: Fees are based on a percentage of ad spend with a $2,475/mo. minimum Key Customers: CanvasOnDemand.com, CustomPlushToys.com, Leonisa USA.com, SwingSetMall.com

Virid Virid.com 1851 Alexander Bell Drive, Suite 150 Reston, VA 20191 703-689-2121 Established: 1999

Products/Services: mA Mobile Average Price: Pricing and fees vary; company would not disclose specific pricing Key Customers: Bakers, Journeys

Compuware Application Performance Management Business Unit Compuware.com/ application-performance-management One Campus Martius Detroit, MI 48226 313-227-7300 Established: 1973

Products/Services: Gomez Mobile Real User Monitoring and Mobile Synthetic Monitoring Average Price: SaaS offering priced per usage Key Customers: AccuWeather, AutoTrader, Best Buy Co., Fidelity, Hilton, Home Depot, Nike, Office Depot, Orbitz, Overstock.com, Scottrade, Yahoo

DeviceAnywhere (Mobile Complete Inc.) DeviceAnywhere.com 1730 S. Amphlett Blvd., Suite 300 San Mateo, CA 94402 650-655-6400 Established: 2003 Products/Services: Test automation for smart devices


Average Price: Pricing and fees vary; company would not disclose specific pricing Key Customers: Best Buy Co., IBM, Kaiser Permanente, MSNBC, Target Corp., Wells Fargo

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oov is a provider of full-feature mobile sites for retailers for the iPhone, Google Android, BlackBerry, and other platforms. The company’s interactive editor, the Moovweb Editor, allows it to modify the web as it passes through its servers. Moovweb also wrote programming and codes to make it easy to integrate features to an existing web site that are not normally supported by multiple browsers.

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OI Revolution is a search engine marketing firm with clients in the U.S., Canada, the United Kingdom, Australia and Spain. It offers pay-per-click strategy sessions, PPC campaign strategy services, including analytics, PPC management plans and beginner PPC advertiser online training. ROI Revolution is a Google AdWords qualified company and a Google Analytics certified partner.

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irid designs, develops, and manages e-commerce and mobile commerce sites for retailers. Its MarketAgility platform enables retailers to manage web content, create and implement incentives and design the site’s navigational taxonomy. Its Warehouser application provides real-time access to inventory for the web site and retail stores. Services include designing microsites and landing pages.

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ompuware offers on-demand, mobile monitoring software that identifies, diagnoses and resolves mobile web site, text messaging, and application performance and availability problems. The platform measures performance directly from users’ browsers and mobile devices, allowing retailers to correlate the resulting impact on business metrics such as conversions, abandonment and end-user satisfaction.

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eviceAnywhere is a software-as-a-service based platform for testing and monitoring the usability, functionality, performance and availability of mobile applications and web sites to mobile devices. The company also provides automated scripting, quality of service monitoring, mobile content development, testing and deployment, self certification, and customer care and sales support.



Mobile Commerce Technology Suppliers: Infrastructure & Testing ESET LLC Eset.com 610 W. Ash St., Suite 1900 San Diego, CA 92101 619-876-5400 Established: 1992

Products/Services: ESET Mobile Security, antivirus software Average Price: 1-year subscription for Windows Mobile and Symbian is $29.99 Key Customers: Company declined to disclose customer names

Ground Truth, a division of Mobile Intelligence Solutions Inc. GroundTruth.com 999 Third Ave., Suite 4250 Seattle, WA 98104 206-462-5630 Established: 2009

Products/Services: Ground Truth mobile web measurement Average Price: Pricing and fees vary; company would not disclose specific pricing Key Customers: Company declined to disclose customer names

Iovation Inc. iovation.com 111 S.W. 5th Ave., Suite 3200 Portland, OR 97204 503-224-6010 Established: 2004

Products/Services: ReputationManager 360 Average Price: Pricing and fees vary; company would not disclose specific pricing Key Customers: Company declined to disclose customer names

Keynote Systems Inc. Keynote.com 777 Mariners Island Blvd. San Mateo, CA 94404 650-403-2400 Established: 1995

Products/Services: Keynote Mobile Device Perspective, Keynote Mobile Web Perspective, Keynote Mobile Internet Testing Environment Average Price: Starting at $250/mo. Key Customers: American Express, AT&T, Disney, eBay, E*TRADE, Expedia, Google, Microsoft, SonyEricsson, T-Mobile, Vodafone

Marlin Mobile MarlinMobile.com 176 Naples Road, Suite 12 Brookline, MA 02446 617-763-1167 Established: 2009


Products/Services: M-commerce technology and consulting firm specializing in user experience and optimization Average Price: Pricing and fees vary; company would not disclose specific pricing Key Customers: Company declined to disclose customer names

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SET develops software to identify and combat viruses, spyware, root kits, and other Internet security threats. The company’s NOD32 Antivirus program inspects SSL-encrypted communication channels such as HTTPS and POP3S, and scans compressed files. The application also scans e-mail clients, such as Microsoft Outlook and removable media, such as USB thumb drives for security threats.

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round Truth’s mobile measurement tools provide mobile marketers with the information needed to plan their campaigns and mobile ad budgets. Consumer usage is captured directly from network data provided by mobile operators and other data partners. Metrics include individual site usage, clickstream and longitudinal analysis, benchmarks against competitors and ad network reporting.

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ovation’s ReputationManager 360 is a software-as-a-service based application that identifies in real time the type of device initiating the transaction, the Internet Protocol address and geolocation of the device and then either allows, denies or reviews the transaction based on the risk score and merchant’s rule set. Iovation’s code can be embedded in mobile applications for automatic device tracking.

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eynote Systems is a provider of on-demand, independent end-to-end testing and monitoring of mobile and Internet content, applications and services on devices across multiple mobile operator networks worldwide. Tools enable carriers, device manufacturers and content portals to test customer experiences. Keynote works with more than 400 wireless networks in 125 countries.

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he Marlin Mobile test platform provides a secure portal to set up mobile test scripts and configure test specifications—such as by frequency, URL, networks, devices, browser, operating system and location. It allows viewing of progressive column reports and charts. Mobile web site performance can be benchmarked by device, network and geography, and compared to competitors’ sites.



Mobile Commerce Technology Suppliers: Infrastructure & Testing Mashery Inc. Mashery.com 717 Market St., Suite 300 San Francisco, CA 94103 415-684-7200 Established: 2006 Products/Services: Mashery API Management Solution

Average Price: Accelerator edition starts at $2,500/mo. plus implementation fees; prices vary for Platform and Unlimited editions Key Customers: Alibris, Best Buy Co., Bluefly, Body Media, CaféPress, eMusic, Expedia, Gifts.com, Hotwire, Netflix, The New York Times

SLI Systems Inc. Sli-Systems.com 333 W. San Carlos St., Suite 1250 San Jose, CA 95110 866-240-2812 Established: 2001 Products/Services: SLI Mobile

Average Price: Pricing and fees vary; company would not disclose specific pricing Key Customers: 7 For All Mankind, The Catholic Co. (Trinity Road), Century Novelty, Motorcycle Superstore TOP 500

Tealeaf Technology Inc. Tealeaf.com 45 Fremont St., Suite 1450 San Francisco, CA 94105 877-495-8419 Established: 1999

Products/Services: Tealeaf CX Mobile Average Price: Pricing and fees vary; company would not disclose specific pricing Key Customers: Company declined to disclose customer names

Torbit Torbit.com 860 Williams Way, Suite 4 Mountain View, CA 94040 888-885-3836 Established: 2010

Products/Services: Web site performance optimizer Average Price: Starting at $100/mo. Key Customers: Company declined to disclose customer names

TRUSTe Truste.com 55 2nd St., 2nd Floor San Francisco, CA 94105 415-520-3400 Established: 1997


Products/Services: Mobile privacy certifications, mobile seal and validation page Average Price: Free trial usage Key Customers: Breastcancer.org, Chegg, GoDaddy.com,WebMD, Yelp

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ashery provides application programming interface, or API, enablement and management services. It offers an on-demand API infrastructure to manage the process for partner access, monitors API activity for stability and performance, and collaborates with the developer community. The company’s cloud-based infrastructure enables retailers to scale web site capacity as needed.

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LI Mobile allows retailers to integrate their mobile site search with product ratings and reviews, social media content and the shopping cart. SLI provides product page creation services, site usability and design consulting, site development and administration of mobile commerce sites. The company’s search engine continuously learns from visitor behavior to improve the relevancy of results.

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ealeaf is an online customer experience technology and services firm and a provider of web site analytics. Its software enables retailers to capture and record what each customer is doing and seeing in real time on every page and across all site visits, including page-bypage experiences. It preserves records of online customer interactions for quick resolution of customer disputes.

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orbit is a cloud-based web site accelerator service that speeds site performance by reducing HTTP requests and using a content delivery network for static content. Cascading style sheets, HTML JavaScript files and exchangeable images are compressed and content is preloaded and cached in the browser. CSS and JavaScript files can be repositioned for non-blocking behavior.

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RUSTe reviews interactions between mobile users and a retailer’s web site. TRUSTe reviews the flow of information, assesses the collection, storage, use and sharing of personal data, and verifies each mobile application and mobile web site against its program requirements. Certified retailers receive a seal of approval and a page link validating their certification.



Mobile Commerce Technology Suppliers: Marketing & Advertising 4INFO 4info.com 177 Bovet Road San Mateo, CA 94402 Established: 2005 Products/Services: AdHaven Audience Network mobile advertising platform

Average Price: Pricing and fees vary; company would not disclose specific pricing Key Customers: Company declined to disclose customer names

Acquity Group LLC AcquityGroup.com 500 W. Madison St., Suite 2200 Chicago, IL 60661 312-427-2470 Established: 2001 Products/Services: Mobile marketing technology and services

Average Price: Pricing and fees vary; company would not disclose specific pricing Key Customers: American Airlines, General Motors, Kohl’s, McDonalds, Playboy, Sears

Acxiom Corp. Acxiom.com 601 E. 3rd St. Little Rock, AR 72201 888-322-9466 Established: 1969

Products/Services: Impact-X Mobile Average Price: Pricing and fees vary; company would not disclose specific pricing Key Customers: Discover, Harrah’s, MGM

AdMob Inc. (Google Inc.) AdMob.com 60 E. 3rd Ave., Suite 225 San Mateo, CA 94401 650-931-3940 Established: 2006

Products/Services: Mobile advertising and analysis of consumer response, monetization of mobile applications Average Price: Pricing and fees vary; company would not disclose specific pricing Key Customers: Company declined to disclose customer names

Adobe Omniture Omniture.com 550 E. Timpanogos Circle Orem, UT 84097 801-722-7000 Established: 1996


Products/Services: Adobe SiteCatalyst, powered by Omniture Average Price: Pricing and fees vary; company would not disclose specific pricing Key Customers: Salesforce.com, Steve Madden, Timex

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INFO, a mobile media company, in February 2011 announced enhancements to its AdHaven platform that enable retailers to target mobile advertising by audience shopping behaviors. Retailers and marketers also are able to measure whether exposure to mobile advertising turns those consumers into actual buyers. 4INFO is a provider of free text message alerts and information in the U.S.

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multichannel commerce and digital marketing company, Acquity Group provides mobile, e-commerce and social network site design, planning and technology services. Site design includes audience segmentation and creating customer personas. Acquity develops mobile and social networking applications and provides content management, platform implementation and hosted applications.

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cxiom offers Acxiom Impact-X Mobile, a platform that provides highly targeted, triggered and lifecycle short message service messages. Acxiom clients can integrate mobile marketing strategies into an e-mail campaign. Responders to these campaigns can enter their mobile numbers and trigger the automated delivery of coupons or SMS text reminders about upcoming events and promotions.

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oogle’s AdMob offers mobile analytics, including tracking of unique visitors, total visits and pages viewed; monitoring of engagement metrics such as length and depth of visit; and identifying the location of visitors and mobile operators and devices used to access a retailer’s mobile optimized web site. Retailers can evaluate usage information by traffic sources, including search provider or ad campaign.

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iteCatalyst measures, analyzes and optimizes integrated data from online initiatives across mobile and other marketing channels. Users can view web usage data that helps leverage web benchmarks in designing for web and mobile; access Internet data, such as browser type, operating system, mobile device profiles and screen resolution for content creation; and improve visitor identification.



Mobile Commerce Technology Suppliers: Marketing & Advertising Augme Technologies Inc. Augme.com 43 W. 24th St., 2nd Floor New York, NY 10010 855-423-5433 Established: 1999

Products/Services: Mobile marketing technology and services; AD LIFE is a mobile marketing technology platform that uses device-detection and mobile content adaptation software Average Price: Pricing and fees vary; company will disclose pricing based upon scope of work Key Customers: Constellation Wines, Delverde, Kellogg, Lionsgate

Bader Rutter & Associates BaderRutter.com 13845 Bishop’s Drive Brookfield, WI 53005 262-784-7200 Established: 1974 Products/Services: Multichannel marketing and consulting services

Average Price: Pricing and fees vary; company will disclose pricing based upon scope of work Key Customers: Ball Horticultural, Jefferson Wells, John Deere Financial, Pfizer

Band Digital Inc. BandDigital.com 150 N. Michigan Ave., Suite 300 Chicago, IL 60661 312-981-6000 Established: 1984 Products/Services: Digital marketing services

Average Price: Pricing and fees vary; company will disclose pricing based upon scope of work Key Customers: Black & Decker, DeWalt, Frederick’s of Hollywood, Harley-Davidson, Sears

Bitstream Inc. Bitstream.com 500 Nickerson Road Marlborough, MA 01752 617-497-6222 Established: 1981

Products/Services: Bolt browser Average Price: Pricing and fees vary; company would not disclose specific pricing Key Customers: Company declined to disclose customer names

Blue Hornet BlueHornet.com 2355 Northside Drive, Suite B250 San Diego, CA 92108 619-295-1856 Established: 2000


Products/Services: eMS Commerce Optimizer Average Price: Pricing and fees vary; company will disclose pricing based upon scope of work Key Customers: Best Western, Match.com, Skechers, Transparent Language

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etailers and manufacturers can use Augme Technologies’ mobile ad network to send promos and product videos to consumers via text messages, 2D tags and quick response codes, logo tags, image and audio recognition tags. Users can enter a text code, scan a tag or capture a product image to receive product information. Customer behavior data is tracked and can be parsed daily, weekly or monthly.

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ader Rutter & Associates is a marketing services agency specializing in mobile advertising, public relations, brand asset management, relationship marketing and digital programs. The company provides event marketing management and local marketing, and services international clients as part of the Business Branding Network, a network of independent marketing communications consultancies.

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and Digital is a digital marketing agency that creates short message service campaigns, mobile applications and mobile hyperlinks to support mobile marketing campaigns. Services include web site development, personas, social marketing, brand strategy and transmedia/ video campaigns that allow consumers to follow marketing storylines across multiple media platforms, such as Twitter and online games.

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itstream, which develops software technologies and applications for graphic art and mobile communications, in 2010 reached an agreement with the BuzzCity Mobile Advertising Network, an agency with 2,500 publishers worldwide, to deliver mobile ads via Bitstream’s Bolt mobile browser. Bolt, launched in 2009, is a full-featured mobile browser available for phones of all types.

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he eMS Enterprise application from BlueHornet, a Digital River company, is a permission-based e-mail program that works for mobile devices. Features include double opt-in subscription confirmation, viral marketing capabilities, such as forward-to-a-friend, and refer-a-friend, A/B testing, campaign revenue tracking, template, image, footer libraries, and time-release and event-triggered messaging.



Mobile Commerce Technology Suppliers: Marketing & Advertising Blue Moon Works Inc. BlueMoonWorks.com 3773 Cherry Creek Drive North, Suite E985 Denver, CO 80209 303-565-1100 Established: 2002 Products/Services: Mobile strategy for e-commerce

Average Price: Starting at $5,000/mo. Key Customers: 1-800GotJunk?, Auto Europe, Bulgari, Clarity Media, Drive Away Holidays, Dwell Studio, Eddie Bauer, Erno Laszlo, Folica, Healthgrades, High Plains Bison, Isabella Oliver, Lacoste, Leanin’ Tree, Lifetime Brands, Lodis, Michael C. Fina

Cellit Cellit.com 213 W. Institute Place, Suite 603 Chicago, IL 60610 800-790-6597 Established: 2005 Products/Services: Cellit Studio

Average Price: From $100-$5,000/mo. and up Key Customers: Ad Council, Auto Trader, Blue Man Group, Chicago Tribune, Cirque du Soleil, Dell, IKEA, Reader’s Digest, Subway, Target

ChaChaCoupons.com ChaChaCoupons.com 14550 Clay Terrace Blvd., Suite 130 Carmel, IN 46032 317-660-6680 Established: 2005 Products/Services: Mobile coupons

Average Price: Pricing and fees vary; company will disclose pricing based upon scope of work Key Customers: AT&T, Coca-Cola, Johnson & Johnson, McDonald’s, Sony, P&G, Paramount

Crisp Media Inc. CrispMedia.com 545 8th Ave., 20th Floor New York, NY 10018 212-557-1850 Established: 2010

Products/Services: Mobile ad formats include full-screen, expandable, adhesion, video, tap to video, call, location and social networks Average Price: Pricing and fees vary; company would not disclose specific pricing Key Customers: Company declined to disclose customer names

CrossLink Media CrossLinkMedia.com 4022 Alpine Aster San Antonio, TX 78259 210-857-5802 Established: 2007 Products/Services: MessageLink interactive mobile marketing


Average Price: Pricing and fees vary; company would not disclose specific pricing Key Customers: Army & Air Force Exchange Service, Bristol Motor Speedway, Lieberman Broadcasting, LIN Television Group, Santikos Theatres, Shasta, Tennessee Travel & Tourism

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ounded in 2003, Blue Moon Works is a marketing company with expertise in mobile search and mobile friendly web design. Services offered include search engine optimization, search engine marketing, pay-per-click campaign management, display advertising management, e-mail marketing, web analytics, social network marketing and mobile marketing. It also offers location-based marketing.

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ellit is a provider of mobile marketing programs through sites that include Cellit Studio and House4Cell. Cellit Studio supports marketing campaigns such as Text-For-Info, Text-For-Content, contests and games, TextTo-Win, Text-To-Vote and other customer relationship management programs. The company provides tools for retailers to manage and monitor campaign results.

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spin off of mobile question and answer service ChaCha, ChaChaCoupon.com enables consumers to print coupons from their computer or send them to their mobile phone for in-store redemption. Consumers can view coupons from local merchants in five main categories—events, shopping, food, entertainment and services—and then drill down into subcategories or search coupons by business type or location.

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risp Media, a rich media mobile advertising company, in May 2011 released the Crisp Engage Charter Program, which allows e-retailers to create rich media campaigns without installing proprietary software or ad servers. Crisp Engage, a self-service ad management platform, enables agencies to easily build, manage and measure rich media advertising campaigns on connected devices.

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rossLink Media, a provider of interactive mobile applications, in 2010 extended its exclusive mobile marketing partnership with The Army & Air Force Exchange Service for another five years. CrossLink creates, manages and delivers mobile campaigns via relationships with all major wireless carriers in the U.S. CrossLink‘s proprietary software platform is MessageLink.



Mobile Commerce Technology Suppliers: Marketing & Advertising e-Dialog Inc. e-Dialog.com 65 Network Drive, Suite 400 Burlington, MA 01803 781-863-8117 Established: 1997

Products/Services: Digital marketing services Average Price: Pricing and fees vary; company will disclose pricing based upon scope of work Key Customers: British Airways, Dell, National Football League, Office Max

Google Google.com 1600 Amphitheatre Pkwy. Mountain View, CA 94043 650-253-0000 Established: 1998

Products/Services: Google Mobile, Google Shopper Average Price: Apps are free Key Customers: NA

Greystripe Inc. Greystripe.com 333 Bryant St., Suite LL120 San Francisco, CA 94107 415-651-2650 Established: 2005

Products/Services: Mobile advertising network Average Price: Pricing and fees vary; company would not disclose specific pricing Key Customers: Jeep, LeapFrog, RadioShack, Yahoo

Hipcricket Inc. Hipcricket.com 11241 Slater Ave. Northeast, Suite 201 Kirkland, WA 98033 425-452-1111 Established: 2004

Products/Services: HIP 6.0 Average Price: Pricing and fees vary; company would not disclose specific pricing Key Customers: Clear Channel, HBO, KFC, Macy’s, Nestle

Hothand Inc. Hothand.com 24196 Alicia Pkwy., Suite L Mission Viejo, CA 92691 949-581-2840 Established: 2004


Products/Services: Location-based advertising technology Average Price: Pricing and fees vary; company would not disclose specific pricing Key Customers: Nebraska Book Co., Virginia Tech Recreational Sports

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GSI Commerce company, e-Dialog’s mobile marketing services include short messaging service, text and e-mail marketing and creating mobile-friendly landing pages and e-mail templates. The company provides short-code provisioning and shared-code hosting, SMS acquisition, targeted broadcasting, campaign tracking, mobile marketing strategy development and campaign management, and real-time reporting.

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oogle Shopper, which leverages Google’s core search engine, allows consumers to scan product barcodes to learn more about the product, find a book, CD, DVD or video game by snapping a photo of the cover art with their phone’s camera and find prices, reviews and product specifications. Google mobile applications are available for Android, BlackBerry, iPhone and Nokia 500 smartphones.

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cquired in April 2011 by online marketing services firm ValueClick, Greystripe, is an advertising network that allows brand advertisers to serve ads, images, videos and scrolling banners to consumers through mobile games and applications. Its RevMax advertising platform supports mobile web sites across multiple platforms including Android, BlackBerry, iPhone and iPad.

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ipcricket, a mobile marketing and advertising company, in February 2011 released HIP 7.0, the latest version of its cloud-based mobile marketing and advertising platform. The most recent version of the platform allows online retailers and marketers to extend mobile marketing and advertising to Facebook by integrating Facebook pages with mobile marketing campaigns.

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othand is a provider of mobile marketing technology. Its mobile applications allow merchants near universities and colleges to advertise promotions on the school’s web site. Students accessing the school’s web site look for the Hot Deals icon, click on it to download the offer to their phone and then show the coupon or promotion at the merchant’s store to redeem the offer.



Mobile Commerce Technology Suppliers: Marketing & Advertising Huge Inc. HugeInc.com 45 Main St., 2nd Floor New York, NY 11201 718-625-4843 Established: 1999

Products/Services: HBO GO Average Price: $500,000 Key Customers: Comcast, HBO, Pepsi, Target

IBM IBM.com 1 New Orchard Road Armonk, NY 10504 877-426-2223 Established: 1911 Products/Services: IBM Unica, IBM Coremetrics, Sterling Commerce, WebSphere Commerce, Retail Store Solutions

Average Price: Pricing and fees vary; company would not disclose specific pricing Key Customers: 1-800-Flowers.com, Batteries Plus, Best Buy, Citrix, Costco Wholesale, Land’s End, L.L. Bean, Macy’s, Newegg.com, Office Depot, OfficeMax, ProFlowers, Orvis, QVC, US Cellular, Williams-Sonoma

iCrossing Inc. ICrossing.com 15169 N. Scottsdale Road, Suite C-400 Scottsdale, AZ 85254 480-505-5800 Established: 1998

Products/Services: Short message service messaging and mobile display advertising, mobile search engine optimization, mobile site development Average Price: Pricing and fees vary; company would not disclose specific pricing Key Customers: Bank of America, Mazda, Toyota

iLoop Mobile Inc. ILoopMobile.com 25 Metro Drive, Suite 210 San Jose, CA 95110 408-907-3360 Established: 2006 Products/Services: M-commerce site builder, mobile apps, text messaging, mobile coupons, mobile loyalty and mobile rewards

Average Price: Campaigns start at $1,000/mo. Key Customers: CNN, Comcast, Deutsche Bank, Entertainment Tonight, Lexus, Samsung, Starbucks, The Weather Channel, Western Union, Yahoo

InMarkit InMarkit.com 11 W. 42nd St., 15th Floor New York, NY 10036 800-280-9604 Established: 2009


Products/Services: InMarkit Average Price: Pricing and fees vary; company would not disclose specific pricing Key Customers: Company declined to disclose customer names

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n interactive marketing and consulting firm, Huge helps retailers plan digital marketing and business strategies, and develop mobile and social media platforms, and provides web site design, including persona development, user scenarios, workflow development and usability testing. Additional services include search engine optimization, e-mail marketing and online display advertising.

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BM Coremetrics for Mobile allows retailers to access real-time web site performance metrics from their mobile phone. It is compatible with Android, BlackBerry and iPhone smartphones, as well as the Windows Mobile operating system and Apple Computer’s iPad tablet computer. Retailers can view performance metrics on an hourly, daily, weekly, monthly, quarterly or annual basis.

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nline marketing agency iCrossing in May 2011 launched what it calls a real-time marketing unit designed to test audience engagement with company brands. ICrossing says the Live Media Studio will help marketers use web analytics to develop online conversations with consumers, and also create videos, graphics, articles and other media to promote brands. ICrossing is a subsidiary of Hearst.

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Loop Mobile is a provider of mobile services and technology for interactive mobile marketing, advertising and content distribution. Its iLoop Mobile Platform includes preconfigured templates to create short messaging service/ multimedia messaging service mobile marketing and other messaging initiatives. It also provides applications for SMS/MMS marketing and messaging and mobile coupons.

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nMarkit offers an interactive shopping tool that allows consumers to create on-demand wish lists that run on multiple mobile devices and are accessible from any location. It also enables the retailer to deliver targeted, location-based product information and targeted promotions in real-time. InMarkit’s e-commerce and mobile commerce interface sits within the participating retailer’s web site and is fully customizable.



Mobile Commerce Technology Suppliers: Marketing & Advertising Ipsh Ipsh.com 1999 Bryan St., Suite 1800 Dallas, TX 75201 214-259-3200 Established: 2001 Products/Services: Mobile and wireless marketing agency

Average Price: Pricing and fees vary; company would not disclose specific pricing Key Customers: American Airlines, AT&T, Bacardi, Chilis, Frito Lay, Game Stop, Hewlett-Packard, J.C. Penney Co., Novartis, Target, Victoria’s Secret PINK

Jagtag Inc. Jagtag.com 234 Nassau St. Princeton, NJ 08542 609-367-9911 Established: 2008

Products/Services: QR Codes Average Price: $5,000 Key Customers: 20th Century Fox, BMW, Heineken, Verizon

Jumptap Jumptap.com 10 Canal Park, 5th Floor Cambridge, MA 02141 617-301-4550 Established: 2004

Products/Services: Mobile ad formats include banners, text links, rich media, preroll video, click-to-video, interstitial video Average Price: Cost per mille, cost per click Key Customers: E! Online, Hyundai, Procter & Gamble, Sony, Toyota

Limelight Networks Inc. LimelightNetworks.com 2220 W. 14th St. Tempe, AZ 85281 602-850-5000 Established: 2001 Products/Services: Limelight Reach, an intelligence layer that optimizes media delivery for mobile gear and connected devices

Average Price: Pricing and fees vary; company would not disclose specific pricing Key Customers: CBS Interactive, Disney Shopping, ESPN, XO Group, MTV, Overstock.com, Telemundo

LinkShare Corp. LinkShare.com 215 Park Ave. South, 9th Floor New York, NY 10003 646-943-8200 Established: 1996


Products/Services: Online marketing agency specializing in search engine marketing, affiliate marketing and lead generation Average Price: Pricing and fees vary; company will disclose pricing based upon scope of work Key Customers: AT&T, Foot Locker, Hanes, Orbitz, WalMart

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mobile marketing agency, Ipsh creates mobile promotions, mobile video and games, as well as direct marketing, branding and customer relationship management programs. The company also provides planning and buying services and creative campaign development. Campaigns can be targeted to various mobile devices and segmented by mobile carrier, area code, ZIP code demographics, income and gender.

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multimedia mobile messaging service, Jagtag can deliver video and audio content, images, coupons and text to mobile phones without a mobile application. Consumers can scan a quick response code with their mobile phone or enter a keyword to request product information, video or coupons to be sent to their phone. Coupons are typically delivered in images or image with text.

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umptap, a provider of mobile advertising, in May 2011 completed a $25 million round of financing. The capital will be used for product and technology development and additional staff to support increased client demand, the company says. JumpTap offers all types of mobile advertising, including search, display, rich media, video and in-application advertising from one platform.

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ontent delivery network Limelight Networks in May 2011 acquired Acceloweb, an Israel-based company that sells web site acceleration technology. Limelight did not say how much it paid for Acceloweb. Limelight offers Limelight Reach, a mobile service that detects the kind of mobile phone accessing a retailer’s site and delivers content formatted for that device.

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n online marketing services provider, LinkShare builds, manages, tracks and identifies key performance indicators for online marketing campaigns for iPhone, Android and BlackBerry smartphones so mobile publishers receive credit for sales. Additional services include search marketing and lead generation, affiliate marketing programs for advertisers and publishers, and consulting.



Mobile Commerce Technology Suppliers: Marketing & Advertising Maxymiser Inc. Maxymiser.com 22 Cortlandt St., 16th Floor New York, NY 10007 212-419-0394 Established: 2006

Products/Services: MaxMobile Average Price: Pricing and fees vary; company would not disclose specific pricing Key Customers: The Finish Line, Hertz, Hewlett-Packard, Time Warner Cable

MetaResponse Group MetaResponse.com 700 W. Hillsboro Blvd., Suite 4-107 Deerfield Beach, FL 33441 954-360-0644 Established: 1999

Products/Services: Multichannel marketing services Average Price: Pricing and fees vary; company would not disclose specific pricing Key Customers: Company declined to disclose customer names

MGH Mghus.com 100 Painters Mill Road, Suite 600 Owings Mills, MD 21117 410-902-5000 Established: 1995 Products/Services: Full-service marketing and advertising agency

Average Price: Pricing and fees vary; company would not disclose specific pricing Key Customers: Baltimore International College, National Aquarium, Texas Instruments

Mobclix Inc. Mobclix.com 530 University Ave. Palo Alto, CA 94301 650-319-8302 Established: 2008

Products/Services: Mobile ad exchange Average Price: The Mobclix SDK is free for developers to download and use Key Customers: Company declined to disclose customer names

Mobile Marketing Association Mmaglobal.com P.O. Box 3963 Bellevue, WA 98009 646-257-4515 Established: 2000


Products/Services: Non-profit mobile marketing trade association Average Price: NA Key Customers: NA

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axymiser’s MaxMobile uses A/B and multivariate testing, behavioral targeting and personalization programs to create shopping experiences designed for mobile devices. Retailers can use MaxMobile to identify which visitor segments respond favorably to specific site experiences and combine data from the customer relationship management application with current user session behavior data to create targeted offers.

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etaResponse is a multichannel marketer providing list brokerage, list management, database development, data hygiene/ enhancement and consulting services for direct marketers in sectors that include consumer, publishing, financial/investment and businessto-business. It also offers e-mail marketing services, including evaluation of e-mail campaigns and testing of rented e-mail lists.

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GH provides a wide variety of marketing services such as advertising, public relations, word-of-mouth, guerrilla marketing, viral marketing and social media marketing. Its mobile offerings include developing apps for the iPhone and iPad, Android and BlackBerry devices as well as social network integration and mobile web site development. MGH also offers mobile tools such as content management.

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obclix, a mobile ad exchange network, is the developer of an open marketplace platform and comprehensive account management application for iPhone application developers, advertisers, networks and agencies. Its platform features precise targeting, a bidding platform and the ability to create interactive campaigns. It also offers an iPad software development kit.

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nonprofit organization with more than 700 member companies, the Mobile Marketing Association’s mission is to promote, educate, measure, provide legislative representation and guide industrywide mobile marketing efforts through seminars, conferences and events. The MMA also establishes mobile marketing best practices for mobile ad delivery and measurement and privacy guidelines.



Mobile Commerce Technology Suppliers: Marketing & Advertising Mobile Tag Inc. MobileTag.com 64 Rue du Ranelagh Paris, France 75016 33 01 45 27 33 35 Established: 2006

Products/Services: 2D and 1D barcode and Near Field Communication marketing Average Price: Pricing and fees vary; company would not disclose specific pricing Key Customers: AT&T, Groupe Tests, JCDecaux, Les Editions du Chocolat

Mobilozophy Mobilozophy.com 13119 W. Linebaugh Ave., Suite 102 Tampa, FL 33626 866-631-5773 Established: 2009

Products/Services: Digital marketing solutions and technology Average Price: Pricing and fees vary; company would not disclose specific pricing Key Customers: Company declined to disclose customer names

Mogreet Inc. Mogreet.com 555 Rose Ave., Studio G Venice, CA 90291 310-566-0713 Established: 2006

Products/Services: Mogreet mobile marketing and messaging platform Average Price: $5,000 Key Customers: ABC Family, Casa del Mar, E*Trade, My Gym, Reebok, Starwood Hotels, Steve Madden

Mojiva Mojiva.com 136 Baster St. New York, NY 10013 646-862-6201 Established: 2005 Products/Services: The Mojiva Ad Network Average Price: Starting at $.02/bid

Key Customers: 4info, ABC, abphone, The Apple Blog, Billboard, Boost Mobile, Cellufun, The Hollywood Reporter, Mashable, Moco Space, Motor Trend, MySpace, NBC Local Media, PhotoBucket, The Playstation Show, Shape, Sporting News, Star, Univision, US Weekly

Moonshadow Mobile Inc. MoonshadowMobile.com 1754 Moonshadow Lane Eugene, OR 97405 541-343-4281 Established: 2010 Products/Services: Mobile marketing, shopping and order-taking via apps and web browsers on iPhone and other smartphones www.internetretailer.com

Average Price: $1,000/setup, $199/mo. Key Customers: Buymusichere.net/stores/waterloo, Early-pregnancy-tests.mobi, GalleryofSound.com, Ladyslipper.org, LooneyTunesCDs.com, Lovebeverlyhillsxx.com, RecordExchange.com, TartBurners.mobi

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provider of one- and two-dimensional barcodes, Mobile Tag supports such barcode standards as EAN 13, UPC for 1D codes and Datamatrix, flashcode, Fotokody and quick response for 2D codes. After downloading MobileTag to their phone, consumers take a photo of the barcode and upload it to the application, which connects with the associated content, such as movie trailers, videos, product information or news.

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obilozophy, a mobile marketing intelligence company, provides technology and services to push advertising, marketing, promotions and loyalty programs directly to targeted audiences via mobile phones, smartphones and other wireless devices. The company’s mzConnect is a webbased campaign management platform that helps build text messaging campaigns, build mobile web sites and generate quick response codes.

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ogreet, a provider of video-based mobile marketing, in April 2011 released a Post-to-Facebook feature that integrates a social media component into its proprietary mobile marketing platform. Using Facebook Connect, consumers who receive a video from a Mogreet advertiser can share the content to their Facebook newsfeed with one click. Mogreet can track the number of postings to Facebook.

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ojiva, a mobile ad technology developer and mobile ad network, in September 2010 announced it will run advertising on the BlackBerry Advertising Service. The BlackBerry Ad Service helps developers integrate advertising into their applications for BlackBerry smartphones, while also providing advertisers, agencies and consumer brand companies with a wide selection of advertising networks.

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oonshadow Mobile specializes in building and hosting data-driven web and mobile applications including standard online browse and store applications for books, music and video retailers. The company offers a content management system for the building, deployment and updating of mobile-optimized web sites, an in iPhone app platform and mobilecommerce store fronts.



Mobile Commerce Technology Suppliers: Marketing & Advertising MotionPoint MotionPoint.com 4661 Johnson Road, Suite 14 Coconut Creek, FL 33073 954-421-0890 Established: 2000

Products/Services: Multi-cultural/multilingual mobile web site translation Average Price: Pricing and fees vary by language and size of mobile web site Key Customers: Amtrak, Best Buy, Citibank, Delta Air Lines, Ford, Goodyear, Papa John’s, Victoria’s Secret

Motricity Motricity.com 130 Spadina Ave., Suite 606 Toronto, ON, Canada M5V 2L4 416-363-0060 Established: 2001 Products/Services: Mobile marketing software platform

Average Price: Customers spend an average of $35,000-$100,000/campaign Key Customers: Adidas, Chevrolet, Coca Cola, HP Home & Home Office Store, IBM, Intel, L’Oreal, Mazda, McDonald’s, Pfizer, Procter & Gamble, Samsung, Toyota, Unilever, Visa, Warner Home Video

Nellymoser Inc. Nellymoser.com 11 Water St. Arlington, MA 02476 781-645-1515 Established: 2000

Products/Services: Mobile developer specializing in 2D barcodes, QR codes and Microsoft Tag Average Price: Pricing and fees vary by language and size of mobile web site Key Customers: Lucky Magazine, Martha Stewart Weddings, Microsoft, Sports Illustrated

NeoMedia Technologies Inc. Neom.com Two Concourse Pkwy., Suite 500 Atlanta, GA 30328 678-638-0460 Established: 1996 Products/Services: Mobile barcode management and infrastructure solutions

Average Price: Pricing and fees vary; company would not disclose specific pricing Key Customers: AT&T, H&M, Kodak, McDonald’s, Sony Ericsson, T-Mobile, Vodafone

Oneupweb Oneupweb.com 13561 S. West Bayshore Drive, Suite 3000 Traverse City, MI 49684 877-568-7477 Established: 1996


Products/Services: Mobile site design Average Price: Prices vary by scope of project, starting at $15,000 Key Customers: A Main Hobbies, Auto Owners, Ordertree, ThinkGeek

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provider of linguistic translation, MotionPoint enables web sites to display content in multiple languages and translate new content as it is added. Its One-Link Deployment program inserts a language link to the navigation bar on the retailer’s mobile web site allowing consumers to access an alternative language site by clicking on the link and selecting their language of choice.

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otricity, a provider of merchandising, marketing and advertising software for mobile devices, in April 2011 acquired Adenyo, a mobile marketing software company with operations in the U.S., Canada and Europe. Adenyo’s platform, which features mobile marketing and ad serving, mobile storefronts, mobile coupons and payments, and mobile analytics, was integrated into Motricity’s mCore platform.

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ellymoser’s mobile platform enables consumers to preview, purchase, create and share content on their mobile phones. Its Video On-Demand Pack lets consumers browse streaming video. The Music Companion Mobile Advantage Pack delivers news, charts, tour information about musicians and their latest songs. The On-Demand Mobile Advantage Pack accesses news and entertainment.

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eoMedia Technologies’ NeoSphere platform enables integration of two-dimensional barcodes to any media, such as product packaging, retail displays or publications. End users can create campaigns using multiple ad channels such as print, outdoor and online. The company’s NeoReader code-scanning software allows a smartphone to access web content by scanning a one- or two-dimensional barcode.

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neupweb is a digital and search engine marketing agency featuring services that include social media marketing, creative services, web site design, mobile marketing, digital public relations, display advertising, audio/video/ podcasting, analytics and Web 2.0 technology. Other services include research, training and consultation. The company creates integrated online marketing plans.



Mobile Commerce Technology Suppliers: Marketing & Advertising Placecast (1020 Inc.) 1020.com 165 Page St. San Francisco, CA 94102 415-814-1028 Established: 2005 Products/Services: Shop alerts

Average Price: Custom pricing based on program term, size and scope; typically $17,500 and up Key Customers: American Eagle Outfitters, The North Face, Ralph Lauren Media, Recreational Equipment, Schlotzksy’s, Sonic Drive-Ins, Valero

PointRoll (ShopLocal) PointRoll.com 225 N. Michigan Ave., Suite 1600 Chicago, IL 60601 312-616-5800 Established: 2000

Products/Services: Digital marketing solutions and technology Average Price: Pricing and fees vary; company would not disclose specific pricing Key Customers: Adidas, Ally Bank, General Mills, Purina, Yamaha

Punchkick Interactive Inc. PunchkickInteractive.com 10 W. Hubbard St., Suite 2D Chicago, IL 60654 800-549-4104 Established: 2006

Products/Services: Mobile marketing including mobile web development, crossplatform application development, short message service campaign management and mobile-media strategy Average Price: $50,000-$150,000 Key Customers: Anne Geddes, ASPCA, EuroRSCG, JWT, Pearson Education

Pure Oxygen Mobile PureOxygenMobile.com P.O. Box 44007 Madison, WI 54407 888-506-7265 Established: 2011

Products/Services: Mobile Search Audit, Mobile Site Roadmap, Mobile Site Analyzer, QR Optimization Manager Average Price: $12,500-$25,000; Mobile Site Analyzer is free Key Customers: Company declined to disclose customer names

QR Arts LLC QrArts.com Washington, DC Established: 2010 Products/Services: Mobile developer specializing in 2D barcodes, QR codes and Microsoft Tag


Average Price: Pricing and fees vary; company would not disclose specific pricing Key Customers: Axis Salon

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d network and online marketing company Placecast Network, which sends locationtriggered ShopAlerts text messages, in September 2010 entered into a marketing agreement with Location Labs, which provides location-based services for web developers. The deal allows Placecast to reach a potential 180 million consumers, more than 60% of all U.S. consumers, with marketing messages.

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hopLocal, the retail division of digital marketing agency PointRoll, provides interactive, targeted and localized promotions to shoppers through online circulars, display advertising, search, social media and mobile devices. ShopLocal uses geographic, behavioral, contextual, demographic and psychographic third-party data. Its network includes Facebook, MSN, AOL, About.com and Kaboodle.

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unchkick Interactive, a full-service mobile marketing company, develops and hosts both HTML and wireless markup language-based wireless access protocol sites, viewable on any phone with a mobile web browser. Punchkick also creates Flash Lite screensavers, mobile games and custom applications, text-message campaigns, branded mobile web sites and blogs, Bluetooth broadcasting campaigns and 3gp video for mobile.

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mobile commerce consulting firm and technology lab, Pure Oxygen provides audits of mobile marketing campaigns, mobile site performance analysis and assists with application development. Services include search engine optimization performance, template design and layout, and landing page creation. It also provides development of checkout processes and short messaging service campaigns.

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R Arts is a media consulting firm that creates and implements brand marketing campaigns utilizing quick response codes, as well as designs the QR codes for the campaign. QR codes can be designed to fit the identity of the brand being promoted, such as using the brand’s color scheme. QR Arts also consults on what type of content should be linked to QR codes such as coupons, video or print content.



Mobile Commerce Technology Suppliers: Marketing & Advertising QWASI Inc. QWASI.com 101 Lindenwood Drive, Suite 225 Malvern, PA 19355 877-747-9274 Established: 2004

Products/Services: Mobile Marketing Center, ActivChat, CataMo, Mobile Campaign Manager, Mobile Contact Manager Average Price: Starting at $1,000/mo. Key Customers: AAA, American Telecast, Cold Stone Creamery, Cox, Mazda, Prudential, QVC, Suzuki, TeleBrands, World Wide Sports Supply

SapientNitro Sapient.com 131 Dartmouth St., 3rd Floor Boston, MA 02116 617-621-0200 Established: 1990 Products/Services: Mobile strategy, experience design, technical integration, mobile marketing and social media and m-commerce

Average Price: Pricing and fees vary; company would not disclose specific pricing Key Customers: Coca-Cola, Chrysler, The Home Depot, LG, Motorola, Samsung, Traveler’s Insurance, U.S. Transportation Security Administration

Scanbuy Inc. ScanLife.com 54 W. 39th St. New York, NY 10018 212-278-0178 Established: 2008

Products/Services: ScanLife Average Price: Scanbuy earns commissions on sales or clicks it delivers to a retailer Key Customers: Gap, Nike, Sears, Verizon

ShowUhow Inc. ShowUHow.com 9303 Chesapeake Drive, Suite B San Diego, CA 92123 858-492-1222 Established: 2007

Products/Services: ShowUhow mobile app for Android devices, iPhone, iPad2 Average Price: Free download Key Customers: Best Buy Co., Costco, Lowe’s, Panasonic, Sony, Vintage Tub & Bath

Single Touch Systems Inc. SingleTouch.net 2235 Encinitas Blvd., Suite 210 Encinitas, CA 92024 760-438-1171 Established: NA Products/Services: Search engine optimization and mobile software


Average Price: The company earns revenue from every voice call, data transmission, advertisement and mobile payment transaction that the platform enables Key Customers: CBS Television, Hertz, Kohl’s, Wal-Mart Stores

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WASI, a mobile marketing company providing cross market interactive software, in March 2011 released Mobile Messaging API 2.1. Using the application protocol interface, a retailer can program mobile marketing services including mobile coupon delivery, mobile ticketing, mobile voting, polling, keywords, text2win and information-on-demand. The two-way messaging gateway uses either a shared or dedicated short code.

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apientNitro is a provider of integrated mobile strategy, marketing, technology and brand experience services. In July 2011, the company acquired Clanmo, a European mobile agency based in Germany. Clanmo offers strategic planning, communications, design and technological implementation services in the mobile arena, including m-commerce and mobile social media.

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canbuy, a mobile barcode technology provider, in April 2011 raised $5 million in financing from Motorola Solutions Venture Capital, Hudson Ventures and others. Scanbuy provides the ScanLife mobile application that lets consumers scan a barcode with a smartphone camera to get more information about a product. Scanbuy earns commissions on sales or clicks it delivers to a retailer.

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eb-based sales and customer support platform developer ShowUhow in fall 2010 launched a mobile app to help consumers make informed purchasing decisions and set up products. The apps for iPhone, iPad and iTouch devices are available for free downloads at Apple’s iTunes App store and ShowUhow.com. The company also is developing apps for Android and BlackBerry smartphones.

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ingle Touch Systems is the developer of end-to-end software for mobile commerce and advertising. With Single Touch’s Mobile Dial Code programs, consumers dial “#” plus a three- to six-digit branded telephone number. The company earns revenue from every voice call, data transmission, advertisement and mobile payment transaction that the platform enables.



Mobile Commerce Technology Suppliers: Marketing & Advertising / Payments Textopoly Textopoly.com 3195f Red Hill Ave., Second Floor Costa Mesa, CA 92626 877-806-3596 Established: 2006 Products/Services: Mobile marketing via WAP sites, apps for iPhone, Android and Nokia Ovi; short message service alerts, quizzes and sweepstakes

Average Price: Pricing and fees vary; company would not disclose specific pricing Key Customers: Burger King, Chivas, Comedy Central, The Detroit Lions, Food Network, Kaplan, ShopNBC.com, Walmart.com

UpSNAP Inc. UpSnap.com 19600 W. Catawba Ave., Suite 201A Cornelius, NC 28031 704-895-4121 Established: 2003

Products/Services: Voice, mobile web banner, pay-per-call ads and text-based advertising and content services for all mobile handsets Average Price: Pricing and fees vary; company would not disclose specific pricing Key Customers: Company declined to disclose customer names

AisleBuyer LLC AisleBuyer.com 321 Summer St., 8th Floor Boston, MA 02210 617-606-7062 Established: 2009

Products/Services: AisleBuyer Mobile Self-Checkout Average Price: Percentage of transactions made Key Customers: Magic Beans

App Ninjas AppNinjas.com 555 Wall St. Dublin, OH 43017 888-364-6527 Established: 2009

Products/Services: Swipe 5.1 Average Price: 99¢ download from iTunes App Store; free credit card swiper with approved account Key Customers: Girl Scouts of Ohio’s Heartland

Authorize.Net Authorize.Net P.O. Box 8999 San Francisco, CA 94128 801-492-6450 Established: 1996


Products/Services: Mobile app and mobile software development kit Average Price: Pricing and fees vary; company would not disclose specific pricing Key Customers: Company declined to disclose customer names

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extopoly is a mobile and social engagement agency that offers a range of digital services combining mobile technology such as mobile applications, augmented reality tools, wireless access protocol site design and implementation and social networking mobile integration. The company designs, develops and manages mobile phone applications for iPhone, Android, BlackBerry and other app stores.

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pSnap, a provider of voice and text-based advertising and content services for all mobile phones, offers a variety of short message service, audio and mobile web-enabled information and entertainment services. It can deliver these services to over 230 million mobile devices in the U.S. Its Swing platform enables mobile access to virtually any type of live and on-demand streaming audio content.

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isleBuyer’s mobile self-checkout application provides in-store global positioning system tracking. Analytics allow retailers to follow a customer’s movement through the store and deliver marketing messages based on their location and past shopping history or behavior. Customers can scan barcodes to access product reviews and receive upsell and cross-sell promotions, as well as related social networking links.

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pp Ninjas is the developer of the Swipe mobile payments credit card terminal. Swipe allows merchants to accept credit card payments through an iPhone, iPod Touch or iPad. Swipe offers signature authentication in which the signer moves his finger along the terminal’s touch screen and is in compliance with the Payment Card Industry data security standards. It also issues e-mail receipts.

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etailers can use Authorize.Net’s payment gateway to process credit card and electronic check transactions from mobile devices, web sites, retail stores and call centers. The eCheck.net application enables acceptance and processing of payments from consumer and corporate bank accounts via the retailer’s web site or Authorize.Net’s virtual terminal. Recurring billing is also supported.



Mobile Commerce Technology Suppliers: Payments Bango Inc. Bango.com 20 W. 22nd St., Suite 906 New York, NY 10010 866-528-6897 Established: 1999 Products/Services: Bango Payment, Bango Analytics

Average Price: Bango Payment: Free trial, then from $99/mo.; Bango Analytics: Free trial, then from $49/mo. Key Customers: British Sky Broadcasting, Buongiorno, Electronic Arts, Fox Mobile, FlyCell, Gameloft

Billing Revolution BillingRevolution.com 1409 Post Alley Seattle, WA 98101 206-223-0787 Established: 2007 Products/Services: Single-click credit card payment system using mobile web sites or text messages

Average Price: 100 transactions free with no monthly fee; 300 transactions free with $99/mo. fee; $0.10/transaction under $1, $0.20/transaction $1 to $1.99, $0.50/ transaction $2 and over Key Customers: Company declined to disclose customer names

BilltoMobile BilltoMobile.com 2833 Junction Ave., Suite 202 San Jose, CA 95134 408-232-3300 Established: 2007

Products/Services: Real time payment transaction system Average Price: Pricing and fees vary; company would not disclose specific pricing Key Customers: GameSpot, HNH, Nexon, Perfect World

CardBank Barcode2mobile.com 875 N. Michigan Ave., Suite 2650 Chicago, IL 60611 800-662-0701 Established: NA

Products/Services: Mobile app that manages and stores rewards, membership and loyalty cards Average Price: $0.99 app Key Customers: Blockbuster, Costco, Safeway, Starbucks

Cardmobili Cardmobili.com Rua da Lionesa, 446, G6.11 Leça do Balio, Portugal 351-220301598 Established: 2009


Products/Services: Mobile app that manages and stores rewards, membership and loyalty cards Average Price: Free download Key Customers: Company declined to disclose customer names

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ango, a mobile commerce technology provider, in April 2011 added carrier billing in Canada to its North American mobile payment platform. Bango also provides mobile credit card and PayPal for payments that can’t be charged to the carrier’s bill. Bango’s products collect payment from users for online content and services, and provides analytics for mobile marketing campaigns and sites.

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illing Revolution is a one-click mobile payment system that directs charges to users’ credit cards. The company in 2010 signed financial services company Citi as a major sponsor of its proprietary Single-Click Checkout service. Citi branding is integrated with Billing Revolution’s pop-over application, and on the Single-Click Checkout web site. The application is available for Android.

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illtoMobile provides direct to mobile carrier billing services. Consumers make an online transaction using their mobile phone and have the transaction billed to their mobile account by entering their mobile phone number and personal identification number. To initiate a transaction consumers click on the BilltoMobile payment icon. AT&T, Sprint and Verizon Wireless support the service.

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reated by Bar Code Graphics, CardBank is a mobile application that scans the barcode from a consumer’s loyalty card and stores an image of the barcode that can be used at the point-of-sale. Consumers access their cards by opening the application, scrolling their menu of loyalty cards and clicking on the card to be used. Images can be displayed in landscape and portrait views.

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ardmobili is a mobile application that digitally downloads loyalty, rewards and membership cards, as well as digital coupons to a mobile phone. Mobile coupons can also be passed along to family and friends via social networking sites. Upon launching the application, consumers can locate the image of the barcode for their loyalty card or coupon to be scanned at the point-of-sale.



Mobile Commerce Technology Suppliers: Payments eMerchant Emerchant.com 20 Corporate Park, Suite 240 Irvine, CA 92606 866-979-0260 Established: 2002

Products/Services: Credit card processing and e-commerce gateway Average Price: 100 transactions free and no monthly fee Key Customers: Company declined to disclose customer names

Encore Payment Systems Encoreps.com 3801 Arapaho Road Addison, TX 75001 214-442-1700 Established: 2004

Products/Services: PAYware Average Price: Pricing and fees vary; company would not disclose specific pricing Key Customers: Company declined to disclose customer names

Firethorn Mobile Inc. FirethornMobile.com 3333 Piedmont Road, Suite 300 Atlanta, GA 30305 678-507-2500 Established: 2002

Products/Services: Mobile commerce, payments, marketing and customer service; SWAGG app enables users to buy and manage gift cards on mobile devices Average Price: Pricing and fees vary; company would not disclose specific pricing Key Customers: Company declined to disclose customer names

InMobi Inmobi.com 1200 Park Place, Suite 290 San Mateo, CA 94403 650-585-4627 Established: 2007

Products/Services: Mobile ad network Average Price: CPC varies by market, CPM varies by rich media and 3D ads Key Customers: eBay, eBuddy, Groupon, NIIT, Ring Ring Media, Samsung, SEGA, Starcom Mediavest

Inner Fence LLC InnerFence.com 16701 N.E. 80th St., Suite 204 Redmond, WA 98052 888-922-8277 Established: 2007


Products/Services: Credit Card Terminal (4.7) Average Price: Free download from iTunes App Store; free credit card reader with approved account Key Customers: Company declined to disclose customer names

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provider of payment acceptance applications, eMerchant’s mobile payment application allows retailers to accept MasterCard, Visa, Discover, American Express, Diners Club and JCB transactions via a smartphone, laptop computer, self-contained wireless devices or virtual terminal. The company provides payment card industry compliance through ControlScan, a provider of PCI compliance technology.

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ncore Payment Systems is a provider of electronic transaction processing for small and medium-sized merchants. Services include credit and debit card processing. The company offers gift and loyalty card, prepaid card, electronic benefits transfer, checks and e-commerce processing applications. Merchant categories include e-commerce, retail stores, catalog and mail order.

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obile banking technology provider Firethorn in fall 2010 debuted a shopping app for mobile commerce centered on purchasing gift cards and receiving special offers from participating retailers. Dubbed Swagg, the mobile app is a virtual shopping mall for gift cards, where retailers sign up to be a featured store. Firethorn also offers other banking, payments and e-commerce applications.

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mobile advertising network, San Mateo, Calif.-based InMobi allows advertisers and publishers to target their ad campaigns based on such criteria as demographics, type of smartphone, country, state, region or category. Campaign performance can be tracked by country, manufacturer and type of mobile device. Filters allow blocking of competitors’ ads based on keywords.

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he Credit Card Terminal from Inner Fence is a native payment application for Apple’s iPhone and iPad tablet computer, Google’s Android and Microsoft’s Windows Phone 7 mobile operating systems. An attachable card swipe device enables card present transactions. An imaging application takes pictures of a voided check and uploads the image as part of the account-approval process.



Mobile Commerce Technology Suppliers: Payments Intuit Inc. Intuit.com 2632 Marine Way Mountain View, CA 94043 650-944-6000 Established: 1987

Products/Services: QuickBooks Mobile, GoPayment, Intuit Online Payroll Average Price: Free to $25/mo., discount fees apply for mobile credit card processing Key Customers: Company declined to disclose customer names

Isis Paywithisis.com New York, NY Established: 2010 Products/Services: Mobile payments initiative: joint venture between AT&T Mobility, T-Mobile USA, Verizon Wireless

Average Price: Pricing and fees vary; company would not disclose specific pricing Key Customers: Utah Transit Authority

mChek Mchek.com 572, 2nd Floor, 20th Main, 1st Cross, 8th Block Bangalore, India 560 095 91-8041795900 Established: 2006

Products/Services: Mobile payment platform Average Price: Pricing and fees vary; company would not disclose specific pricing Key Customers: Company declined to disclose customer names

Merchant e-Solutions Merchante-solutions.com 3400 Bridge Pkwy., Suite 100 Redwood City, CA 94065 866-663-6132 Established: 2000 Products/Services: PayEverywhere Mobile and PayEverywhere Virtual terminal

Average Price: Pricing and fees vary; company would not disclose specific pricing Key Customers: GameFly, JellyBelly.com, MotorCycleSuperStore, NetSuite, Plaxo, Ritz Camera, Wolf Camera

mFoundry mFoundry.com 60 E. Sir Francis Drake Blvd., Suite 200 Larkspur, CA 94939 415-925-8550 Established: 2004


Products/Services: Mobile banking and payments services Average Price: Pricing and fees vary; company would not disclose specific pricing Key Customers: Bank of America, PNC, Sun National Bank

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ntuit’s GoPayment mobile application allows merchants to accept credit cards on their iPhone, Android and BlackBerry smartphones and integrate their payment data into QuickBooks accounting software, though purchase of QuickBooks is not required. Merchants can e-mail or text message electronic receipts to consumers from their phone and receive a free card reader for their phone.

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sis is a mobile payments joint venture of AT&T, Verizon Wireless and T-Mobile USA. It is developing a mobile wallet to be embedded in mobile phones that stores consumer information and works with various networks. Isis is based on near-field communication technology, a form of contactless technology that allows mobile phones to make a payment when tapped on or near a POS terminal.

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Chek is a mobile wallet that stores consumers’ credit and debit card information so their mobile phone can be used to initiate an over the counter purchase by inserting their phone in an mChek terminal, which opens a screen on their phone to initiate payment. Next, the consumer selects the card they want to use, enters the amount and their personal identification number. An electronic receipt is sent to their phone.

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obile merchants using Merchant e-Solutions’ PayEverywhere application can accept card-swiped or key-entered credit card transactions through their web-enabled smartphone. Merchants can connect to a Bluetooth card swipe and printer and can e-mail customers their receipts. PayEverywhere encrypts all transaction data and is compatible with iPhone, iPad, Android or BlackBerry devices.

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hosted application, mFoundry’s mPayments program supports mobile payments conducted via short message service, the mobile web and mobile applications. Consumers initiate transactions by entering numeric codes into their phones, downloading virtual payment cards with scannable two-dimensional barcodes or attaching near field communications-enabled microchips containing their account information to their phones.



Mobile Commerce Technology Suppliers: Payments mPayy (The Revere Group) RevereGroup.com 325 N. LaSalle St., Suite 325 Chicago, IL 60654 312-873-3400 Established: 1991

Products/Services: Mobile payment platform Average Price: Pricing and fees vary; company would not disclose specific pricing Key Customers: Company declined to disclose customer names

Obopay Inc. Obopay.com 350 Marine Pkwy., Suite 100 Redwood City, CA 94065 650-264-2000 Established: 2005 Products/Services: Obopay Mobile Money

Average Price: Obopay enables its partners to set their own pricing for their customers; Obopay retail pricing starts at $0.25 for sending up to $10 and $0.50 above $10 Key Customers: Essar, FIS Global, MasterCard, Nokia, SG

Omnego Omnego.com 2235 Sheppard Ave. East, Suite 900 Toronto, ON Canada M2J 5B5 888-956-5557 Established: 2010 Products/Services: White label mobile wallet and marketing platform for businesses; Walgo, a free consumer mobile wallet app

Average Price: Pricing and fees vary; company would not disclose specific pricing Key Customers: AllCard Group of Companies, Bowe and Howell, Futura Loyalty Group, Fuzebuy, KESM Transaction Solutions, Media Dimensions Limited, MITec, Pics SmartCard

PayPal Inc. PayPal.com 2211 N. First St. San Jose, CA 95131 408-967-1000 Established: 1998 Products/Services: Mobile express checkout

Average Price: No integration costs; 1.9%2.9% plus $0.30/transaction Key Customers: 1-800 Flowers, Buy.com, Crutchfield, Drugstore.com, FootLocker, General Nutrition Center, Nike, Starbucks, Usablenet

Planet Payment PlanetPayment.com 670 Long Beach Blvd. Long Beach, NY 11561 516-670-3200 Established: 1999


Products/Services: BuyVoice Average Price: Pricing and fees vary; company would not disclose specific pricing Key Customers: Company declined to disclose customer names

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Payy enables electronic payments from checking or prepaid accounts by entering a user name and password. In February 2011, it launched a contactless card for mass transit fares. It also offers a single-click service that lets donors send $1 to a featured nonprofit that is changed every day. In June 2011, the company was acquired by The Revere Group, a business and information technology consulting firm.

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bopay is a mobile payments service that enables consumers and retailers to purchase, pay and transfer money through any mobile device using that smartphone’s application, text message, mobile web, widget or Obopay.com. Obopay in May 2010 launched new mobile payments services, including Mobile Money for Banks. A white-label service, Mobile Money enables merchants to accept wireless card payments.

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mnego offers a mobile wallet and marketing platform for issuing digital cards, tickets, coupons, notifications and in-app payments to a mobile wallet app. In 2011, the company began offering a social media integration with coupon delivery directly to a mobile wallet app. Retailers can leverage their existing mobile web applications and other business platforms when using Omnego.

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heck deposit is a key feature of PayPal’s mobile application. Consumers select the Add Money From Checks option, take a photo of both sides of the check, enter the amount to be deposited and click Process Check. Checks are cleared in about five days. Consumers can also transfer money to other PayPal accounts, makes purchases at PayPal merchants and view their transaction history.

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lanet Payment’s mobile-commerce line of voice recognition-enabled mobile payment and shopping solutions are accessible from all mobile and landline phones. Based on the human voice, Pay BuyVoice lets mobile merchants securely accept credit cards using any telephone at hand. Shop BuyVoice lets retailers launch a new mobile sales channel that enables fully secure shopping just by speaking.



Mobile Commerce Technology Suppliers: Payments / Personalization ReplyBuy Inc. Replybuy.com 7147 E. Rancho Vista Drive, Suite B29 Scottsdale, AZ 85251 800-775-0924 Established: 2011

Products/Services: Personalized instant mobile shopping service Average Price: 7%-25%/transaction, depending on volume and merchandise type; white label pricing on request Key Customers: Company declined to disclose customer names

Vivotech Inc. Vivotech.com 451 El Camino Real, 2nd Floor Santa Clara, CA 95050 408-248-7001 Established: 2001 Products/Services: Applications for enhancing the customer experience: wallet and trusted service manager software, point of sale systems

Average Price: Pricing and fees vary; company would not disclose specific pricing Key Customers: BJ’s, BP, Chevron, Dairy Queen, Dominion, Foot Locker, Fortinos, Jack in the Box, Loblaw’s, M&M, McDonald’s, Meijer, No Frills, Office Depot, The Paradies Shops, Petro Canada

Zong Inc. Zong.com 640 Oak Grove Ave. Menlo Park, CA 94025 650-362-0434 Established: 2008

Products/Services: Mobile payment platform Average Price: Pricing and fees vary; company would not disclose specific pricing Key Customers: Facebook, Habbo, IMVU

GPShopper LLC GPShopper.com 584 Broadway, Suite 804 New York, NY 10012 212-488-2222 Established: 2005

Products/Services: Retailer mobile technology and services Average Price: Pricing and fees vary; company would not disclose specific pricing Key Customers: American Standard, Best Buy, Citi, Express, LG, Nikon

iTrackr Inc. iTrackr.com 20423 State Road 7, Suite F6-490 Boca Raton, FL 33498 561-702-7984 Established: 2006 Products/Services: TrackIT, PriceIT


Average Price: Pricing and fees vary; company would not disclose specific pricing Key Customers: Amazon.com, Best Buy, Circuit City, CompUSA, EB Games, Sears, Target, Walmart.com

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eplyBuy allows retailers to provide access to daily deals via text messages, which can be used to instantly make a purchase. ReplyBuy also offers an e-commerce widget and Sellit, a Facebook shopping application. Its Deals on Demand application allows retailers to run daily deals for a single product via text message that are good for 24 hours or until the product sells out.

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ivotech is a provider of near field communication and contactless payment systems, including handset-based NFC mobile payments. Its system also enables retailers to deliver personalized mobile loyalty and marketing programs to customers’ mobile devices. Customers can redeem mobile coupons and promotions with contactless or mag-stripe cards, contactless stickers or NFC-enabled mobile phones.

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ong provides a mobile payment application that consumers can use to purchase small blocks of credits to pay for mobile transactions, such as 50 credits for $1.99 and bill the transaction to their mobile device bill; larger blocks of credits, such as 750 credits for $19.99, can be purchased and billed to a credit card. Zong operates in more than 40 countries worldwide with carrier coverage in most countries.

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PShopper uses mobile technologies to connect shoppers with products at local stores. GPShopper provides mobile strategic planning and consulting services to local retailers in addition to developing and implementing custom mobile programs designed to promote brands to customers. The company has experience in developing and designing for a variety of mobile device platforms.

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Trackr helps consumers locate hard-to-find products such as electronics, books, seasonal toys, movie tickets and other items sold by local retailers using their mobile device or home computer. In addition, the iTrackr MarketPlace enables consumers to place items they wish to sell on the iTrackr database that can be searched for and bought by other iTrackr members.



Mobile Commerce Technology Suppliers: Personalization / Platform Mobile Anthem MobileAnthem.com 950 W. Monroe St., Suite 808 Chicago, IL 60607 312-235-2821 Established: NA Products/Services: Programs to create location awareness, cross-sell products and maintain brand loyalty; tactical

programs include loyalty mCard, saver alerts, mobile web store finder, shopping lists, mobile coupons, location based services Average Price: Pricing and fees vary; company would not disclose specific pricing Key Customers: JustBorn (Peeps), Procter & Gamble, Sara Lee

MyBuys Inc. MyBuys.com One Lagoon Drive, Suite 120 Redwood City, CA 94065 650-232-2900 Established: 2006 Products/Services: Site personalization and product recommendations; m-commerce site builder

Average Price: Pricing and fees vary; company would not disclose specific pricing Key Customers: Armani Exchange, Cost Plus World Market, Delia’s, Wine Enthusiast

Rearden Commerce ReardenCommerce.com 1051 E. Hillsdale Blvd., 6th Floor Foster City, CA 94404 650-212-8400 Established: 2000

3Dcart 3dcart.com 7515 Oakland Park Blvd., Suite 100 Tamarac, FL 33319 800-828-6550 Established: 1996 Products/Services: M-commerce Average Price: Mobile solutions are included at no cost in Mini eCommerce

Products/Services: Mobile Personal Assistant Average Price: Pricing and fees vary; company would not disclose specific pricing Key Customers: American Express, JP Morgan Chase, Paychex

Complete eCommerce Ecosystem

which starts at $19.99/mo. for plans up to $499.99/mo.; Standard m-commerce is free, custom design is $399 Key Customers: Blue Diamond Almonds, Bubba Gump Shrimp Co., Candy.com, Lukie Games, New York Times Store, Trade Plumbing U.K., US Bedbugs, WaterFilters.net

Ability Commerce AbilityCommerce.com 1300 N.W. 17th Ave., Suite 200 Delray Beach, FL 33445 561-330-3151 Established: 1999


Products/Services: Ability SmartSite Average Price: Pricing and fees vary; company would not disclose specific pricing Key Customers: Company declined to disclose customer names

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obile Anthem, a mobile marketing agency, offers programs to create location awareness, cross-sell products and maintain brand loyalty. It also develops tactical programs such as loyalty mCard, saver alerts, mobile web store finder, shopping lists and m-coupons. Mobile Anthem’s programs can be integrated into a retailer’s marketing plan and used to amplify other marketing channels.

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yBuys, provider of personalized product recommendation programs, operates the MyBuys ad network. It identifies consumers that have visited a retailer’s site and serves up ads featuring products specifically for them as they visit other web sites. Ads are dynamically assembled using parameters from the consumer’s profile such as their brand, product or price preferences.

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earden, an e-commerce platform company, in June 2011 joined with Carlson Wagonlit Travel to offer CWT to Go, a mobile application that allows travelers to access their travel itineraries directly from their mobile devices through CWT’s secure and automated message distribution facility. Travelers can click to call a travel counselor directly to book or amend travel plans.

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DCart is an e-commerce software provider. Its 3DCart4 is a shopping card suite that offers integration to Groupon and Living Social as well as features such as daily deals and group deals. It also offers a “quick view” feature that previews products and allows users to buy directly from the category page, and “recently viewed items” for quick returns to previously viewed product pages.

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bility Commerce’s SmartSite platform uses Cascading Style Sheets, which allow retailers to build mobile web pages that display the same data and page formatting as their e-commerce site, but omit larger, unnecessary images, such as background and promotional images. Clients can add promotional messages as needed and integrate their site with social networks.



Mobile Commerce Technology Suppliers: Platform Access Co. Ltd. Access-company.com Hirata Bldg., 2-8-16 Sarugaku-cho, Chiyoda-ku Tokyo, Japan 101-0064 81-3-5259-3511 Established: 1979

Products/Services: NetFront Browser v4.1 Average Price: Pricing and fees vary; company would not disclose specific pricing Key Customers: Aceeca, Amazon.com, Motorola, Nintendo Co., Nokia, Palm, Toshiba

Accesso Accesso.com 300 Colonial Center Pkwy., Suite 150 Lake Mary, FL 32746 407-333-7311 Established: 2002

Products/Services: accessoMobile Average Price: Pricing and fees vary; company would not disclose specific pricing Key Customers: CoCo Key Water Resorts, Columbus Zoo, Six Flags Theme Parks

Aegis Mobile AegisMobile.com 6518 Meadowridge Road, Suite 124 Columbia, MD 21075 443-459-9233 Established: 2006 Products/Services: Mobile CMS, device manager, campaign manager

Average Price: Pricing and fees vary; company would not disclose specific pricing Key Customers: FOX Mobile Group, Taco Bell, U.S. Cellular, Verizon Wireless, Virgin Mobile

Akamai Technologies Akamai.com 8 Cambridge Center Cambridge, MA 02142 877-425-2624 Established: 1998

Products/Services: Develops iPhone applications and mobile advertising strategies


ccess, a global provider of software technologies to the mobile market, in June 2011 released NetFront Browser NX, the latest version of NetFront Browser for mobile handsets and Internet-enabled devices. The WebKit-based browser, with low memory use, has been customized for the Internet browser in the Nintendo 3DS game console sold in the U.S., Europe, Japan and Australia.

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ccesso’s mobile platform enables retailers to deliver content via applications for iPhone and Android smartphones, and mobile web sites. Features include content management, integrated social networking, global positioning system mapping and scheduling of activities and events. Retailers can also generate realtime reports on how the app is being used. An optional mobile ticketing application is available.

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pecializing in mobile standards compliance, marketing consulting and web design, Aegis Mobile also provides mobile web site design and testing, develops mobile-commerce applications and helps merchants create e-mail, short message service, multimedia message service and m-coupon campaigns. Aegis’s Mobile content management system program allows retailers to manage and deploy content on mobile devices.

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Products/Services: Akamai Mobile Optimization, mobile device detection and acceleration Average Price: Pricing and fees vary; company would not disclose specific pricing Key Customers: Clear Channel, USA Today, Verizon Wireless

kamai, a content delivery service provider, in February 2011 formed a strategic alliance with Ericsson to develop mobile cloud acceleration technology aimed at improving end user experiences with mobile commerce and Internet content. Working with Ericsson, the content and applications already accelerated over the Internet by Akamai will also be accelerated over mobile broadband.

Average Price: Pricing and fees vary; company would not disclose specific pricing Key Customers: Benjamin Moore, Coca-Cola, ESPN, Fiat, Gap, Heineken, Kraft, McDonald’s, National Hockey League, Netjets, Nike, Volkswagen

KQA specializes in digital marketing, product development, content creation and e-commerce. It provides integrated e-business systems, including creating digital products and services for mobile applications, interactive television and multichannel applications. AKQA applications typically manage multiple languages and translation processes and integrate with diverse content sources.

AKQA AKQA.com 118 King St., 6th Floor San Francisco, CA 94107 415-645-9400 Established: 1995

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Mobile Commerce Technology Suppliers: Platform AspDotNetStorefront AspDotNetStorefront.com 28901 Clemens Road, Suite 105 Westlake, OH 44145 602-490-0243 Established: 1997

Products/Services: Developer and reseller of e-commerce software with m-commerce Average Price: Pricing from $695 for Express to $3,490 for Multi-Store version Key Customers: Buffalo Jeans, Cables for Less, Gloria Jean’s Coffee, HP Experience Store, Indian Motorcycle

Branding Brand BrandingBrand.com 3710 Forbes Ave. Pittsburgh, PA 15213 412-567-4903 Established: 2008 Products/Services: Mobile commerce and social media, including smartphone site and apps, tablet sites and apps, Facebook commerce stores, Facebook commerce

posts, and social media management; Echo Technology Average Price: $50,000-$500,000 Key Customers: American Eagle Outfitters, Anthropologie, Baby Phat, Bath & Body Works, Benefit Cosmetics, Bon-Ton, Carnival Cruise Lines, Dick’s Sporting Goods, Drugstore.com, Follett Higher Education Group

CardinalCommerce Corp. CardinalCommerce.com 6119 Heisley Road Mentor, OH 44060 877-352-8444 Established: 1999

Products/Services: Cardinal MAX Average Price: Pricing and fees vary; company would not disclose specific pricing Key Customers: Benchmark Brands, Scentiments.com, Tech for Less

CellPoint Mobile CellPointMobile.com 4000 Ponce de Leon Blvd., Suite 470 Coral Gables, FL 33146 305-777-0392 Established: 2002

Products/Services: Mobile Enterprise Framework Average Price: Pricing and fees vary; company would not disclose specific pricing Key Customers: Company declined to disclose customer names

ChannelAdvisor ChannelAdvisor.com 2701 Aerial Center Pkwy. Research Triangle Park, NC 27560 866-264-8594 Established: 2001 Products/Services: ChannelAdvisor Mobile Webstore


Average Price: Pricing and fees vary; company would not disclose specific pricing Key Customers: Beadaholique, Dungeoncrawl, Gemondo, SellnSend, ShopBubba

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spDotNetStorefront v9.0, by e-commerce platform provider AspDotNetStorefront, supports automatic detection of mobile/cell phone browser agents and displays themes and layouts optimized for mobile viewing. The mobile commerce plug-in allows customers to browse sites on any smartphone or mobile device, including the iPhone, BlackBerry, Symbian, Android and Palm Pre.

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randing Brand, an online marketing firm, in January 2011 released a “Find in Stores” widget that lets retailers repurpose the Google Local Availability data feed for use on their own mobile sites. The widget allows shoppers to check an item’s availability and find the nearest location for purchase. Branding Brand technology optimizes a retailer’s web site for all types of mobile devices.

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ardinal MAX, the mobile payment platform of CardinalCommerce, supports payments through channels such as text messaging, the mobile Internet and mobile phone applications. Retailers can create a mobile commerce site by loading products into the Cardinal MAX catalog system. The company enables authenticated payments, secured transactions and alternative payment brands.

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ellPoint Mobile’s mRetail application includes 2-dimensional barcode scanning, product lookup and location, store locator, near field communication/2D barcode payment options and social media integration. Its m-coupon application enables mobile devices to receive digital coupons that can be scanned at the point-of-sale or redeemed online by entering the coupon code.

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hannelAdvisor, an e-commerce system and technology provider that helps retailers manage web and mobile commerce sites, launched a Mobile Webstore application that allows retailers using Premium Webstore to quickly create a mobile-optimized version of their sites. Mobile Webstore fully integrates with the ChannelAdvisor platform with no additional set up or design.



Mobile Commerce Technology Suppliers: Platform CoreCommerce CoreCommerce.com 144 S.E. Pkwy., Suite 260 Franklin, TN 37064 800-747-4270 Established: 2001

Products/Services: Mobile CoreCommerce Average Price: $19.99/mo. Key Customers: Dialiving.com, DormSmart.com

Demandware Inc. Demandware.com 10 Presidential Way Woburn, MA 01801 888-553-9216 Established: 2004

Products/Services: Demandware Mobile Average Price: Pricing and fees vary; company would not disclose specific pricing Key Customers: Barney’s New York, Columbia Sportswear, Crocs, Nine West

Digby Digby.com 3801 S. Capital of TX Hwy., Suite 100 Austin, TX 78704 866-802-0298 Established: 2006 Products/Services: Digby Mobile Platform, Digby Mobile In-Store Solution, Digby Location Marketing Manager

Average Price: Pricing and fees vary; company would not disclose specific pricing Key Customers: Brooks Brothers, Cabelas, Costco, Godiva, Golfsmith, The Home Depot, Petco, Toys ‘R’ Us, Under Armour, Wet Seal

Dining Dialog DiningDialog.com 1240 Iroquois Ave., Suite 208 Naperville, IL 60563 888-948-7775 Established: 2006

Products/Services: M-Dialog Platform Average Price: $995 Key Customers: Great Clips, Harold’s Chicken, Morgan’s, Navigator Trucks, P.J. Clarkes, Robert’s Frozen Custard

Easy2 Technologies Inc. Easy2.com 1220 Huron Road East, 7th Floor Cleveland, OH 44115 877-299-3366 Established: 2000


Products/Services: Rich media features and functions for m-commerce sites and apps Average Price: Pricing and fees vary; company would not disclose specific pricing Key Customers: Company declined to disclose customer names

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oreCommerce included its mobile platform as part of CoreCommerce 7.7, an update of its e-commerce platform. The CoreCommerce software automatically detects if a mobile device is accessing a retailer’s online store and then optimizes the display for the smaller screens of the mobile devices. Merchants can continue to use their existing payment processors for the mobile-optimized site.

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emandware, an e-commerce platform provider, in spring 2011 added enhanced product content management capabilities. The new functionality lets retailers centrally manage large product catalogs and dynamic images across multiple product catalogs, e-commerce sites and channels, including mobile, call center and store. Demandware also offers a comprehensive, customizable mobile storefront.

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igby hosts technology on the Internet that runs mobile web sites and applications for retailers. Digby’s mobile software technology suite, offered in a software-as-a-service environment to more than 45 retailers, covers mobile web sites, mobile apps for BlackBerry, iPhone, iPad and Android devices and in-store applications. In April 2011 Digby received $8 million in Series C venture capital.

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ining Dialog is a provider of social media marketing, mobile and text marketing, e-mail marketing, Wi-Fi hot spot, web and print design, online guest monitoring, social media management, and training services. It offers three levels of services: Silver Marketing, Gold Marketing and Platinum Marketing. Silver offers 2,000 text messages per month while Platinum offers unlimited texting.

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asy2 Technologies is a provider of interactive mobile applications and online merchandising applications. Its MYO platform allows retailers to show 360-degree product views, create animated product presentations, build charts and graphs that display side-by-side product feature comparisons, create promotional or instructional videos, and add buy new links on product pages.



Mobile Commerce Technology Suppliers: Platform eGain Communications Corp. eGain.com 345 E. Middlefield Road Mountain View, CA 94043 650-230-7500 Established: 1998

Products/Services: eGain 10, Mobile Edition Average Price: $.08/session/mo. for software-as-a-service application Key Customers: Brookstone, Gymboree, Timberland

Ektron Ektron.com 542 Amherst St. Nashua, NH 03063 866-435-8766 Established: 1988

Products/Services: Ektron Mobile is an optional module for the Ektron Web Content Management platform Average Price: $40,000 Key Customers: Best Buy, The Home Depot, Wal-Mart

Endeca Technologies Inc. Endeca.com 101 Main St., Suite 1400 Cambridge, MA 02142 617-674-6000 Established: 1999

Products/Services: Endeca InFront Mobile Average Price: Pricing and fees vary; company would not disclose specific pricing Key Customers: B&H Photo, Home Hardware, UPromise

Escalate Retail (RedPrairie) Escalate.com 9890 Towne Centre Drive, Suite 100 San Diego, CA 92121 800-854-2263 Established: 2006

Products/Services: Blue Martini Mobile Commerce v10.1 Average Price: $100,000-$250,000 Key Customers: J&R Music

FastPivot FastPivot.com 1100 Ridgefield Blvd., Suite 100 Asheville, NC 28806 888-770-8883 Established: 1997


Products/Services: FastPivot Mobile Store Average Price: $29.99 mo./$299 installation Key Customers: MixedChicks.net, TitaniumJewelry.com, WorldSoccerShop.com

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Gain, a provider of on-site and on-demand multichannel customer service and knowledge management software, in February 2011 released knowledge-powered customer service software for mobile operators. The software—available through a pay-as-you-serve model—offers help and support content for the top mobile devices. It also offers content in multiple languages.

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ktron’s eMobile Tools allow application developers to reference a mobile device detection library to identify the capabilities of each mobile device. This information can be used to assign device-specific templates to each device or device category. New content can be previewed on mobile devices prior to publishing and promotions can be geo-targeted to mobile devices in real time.

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ndeca in June 2011 released a new version of its customer experience management platform, Endeca InFront. The platform aims to help retailers engage customers with personalized merchandising content across multiple retail channels, including web, mobile, social networks and in-store kiosks. The platform includes InFront Intelligence, a business intelligence application.

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edPrairie, a company known for webenabled systems for managing retailers’ inventory, transportation and workforces, in February 2011 acquired Escalate Retail. The acquisition brings to RedPrairie Escalate’s Cross-Channel Commerce Platform, order management technology and other retail applications for buying and selling across all channels, including mobile devices.

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Yahoo Store systems provider, FastPivot’s mobile store application performs realtime inventory checks, ties the retailer’s store directly to the Yahoo shopping cart and performs site searches based on product number, name and caption. Additional services include consulting, web site design and linking the retailer’s online store to social networking sites.



Mobile Commerce Technology Suppliers: Platform Fry (MICROS-Retail) Fry.com 650 Avis Drive Ann Arbor, MI 48108 734-741-0640 Established: 1994

Products/Services: OCP Mobile Average Price: $60,000 (requires OCP platform) Key Customers: Charming Shoppes, Express, Meijer

iCongo Inc. iCongo.com 999 de Maisonneauve Blvd. West, 3rd Floor Montreal, QC, Canada H3A 3L4 514-866-2664 Established: 1999

Products/Services: iCongo e-commerce platform, m-commerce Average Price: Pricing and fees vary; company would not disclose specific pricing Key Customers: Aldo Shoes, Crabtree & Evelyn, Lord & Taylor, Timberland

Impact Mobile Inc. ImpactMobile.com 340 Madison Ave., Suite 1934 New York, NY 10173 917-546-6675 Established: 2002

Products/Services: JumpTXT MEDIA Average Price: Pricing and fees vary; company would not disclose specific pricing Key Customers: Neustar, Mediacom, Momentum

Interspire Inc. BigCommerce.com 9606 N. Mopac Expressway, Suite 960 Austin, TX 78759 888-699-8911 Established: 2003

Products/Services: BigCommerce Average Price: $24.95/mo. Key Customers: BabyandMeGifts.com, GetYubo.com, MapleSyrupWorld.com, MintandBerry.com, PetrolForDogs.com

Kalio Inc. Kalioinc.com 19330 Stevens Creek Blvd., Suite 100 Cupertino, CA 95014 408-996-1813 Established: 1999


Products/Services: KalioMobile Average Price: Pricing and fees vary; company would not disclose specific pricing Key Customers: Bits and Pieces, Carolina Rustica, Una Alla Volta

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ry, an e-commerce, design, development and managed services provider, offers a mobile storefront: Open Commerce Platform. With the platform, retailers can manage the content of their mobile sites using the same tools used to manage their e-commerce sites. OCP is designed for use on the most popular smartphones, including the iPhone, BlackBerry and Android-based devices.

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Congo is a provider of e-commerce, multichannel, order management and marketing systems. Its mobile modules leverage the existing content management system and marketing tools of iCongo’s multichannel e-commerce platform to push content to a mobile-optimized storefront. The platform includes dynamic catalog creation and Web 2.0, social media and integration adaptors.

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mpact Mobile’s JumpTXT allows retailers to create and manage short message service campaigns, offer live SMS chat or polling sessions during concerts, sporting and business events, and send coupons or tickets that can be scanned at the point-of-sale, tickets or turnstiles. Services include interactive media, mobile web and other smartphone applications and mobile connectivity services.

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nterspire develops content management, shopping cart, knowledge management and e-mail marketing software. Its BigCommerce software enables small businesses to set up and operate a professional e-commerce site. BigCommerce is browser-based and features a drag-and-drop layout editor, re-order functionality, tabs on product pages, single page checkout, and other e-commerce functions.

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heKalioMobile application allows retailers to reconfigure their existing e-commerce site as a mobile site that taps into existing e-commerce backend and order management systems. Retailers determine the content from their web store they want on their mobile site. KalioMobile then reconfigures the content for presence on wireless application protocol devices.



Mobile Commerce Technology Suppliers: Platform Knotice Knotice.com 526 S. Main St., Suite 705 Akron, OH 44311 800-801-4194 Established: 2003

Products/Services: Concentri Mobile Average Price: Pricing and fees vary; company would not disclose specific pricing Key Customers: Canon, Crocs, Fender Musical Instruments, TIGI, Texas Roadhouse

Kony Solutions KonySolutions.com 1875 S. Grant St., Suite 520 San Mateo, CA 94402 888-323-9630 Established: 2007

Products/Services: Kony mobile app platform Average Price: $100,000 Key Customers: Alaska Airlines, United Airlines

Mad Mobile MadMobile.com 715 N. West Shore Blvd., Suite 600 Tampa, FL 33607 800-924-1680 Established: 2007

Products/Services: Mobile commerce sites and applications; platform converts desktop sites to HTML5 mobile sites Average Price: Starting at $25,000 Key Customers: Hunter Douglas, Lenovo, Marshalls, Panera Bread, Pier 1 Imports, Ron Jon Surf Shop, Silpada, Suzuki Automotive, TJ Maxx, Wal-Mart

Magento MagentoCommerce.com 11832 W. Pico Blvd. Los Angeles, CA 90064 310-954-8012 Established: 2001

Products/Services: Magento Mobile Average Price: Platform has a $799 one-time set-up fee plus $699 annual fee, or receive the source code to add new features, make modifications, submit under your own account for $6,999 Key Customers: The North Face

MarketLive Inc. MarketLive.com 617 B 2nd St. Petaluma, CA 94952 707-780-1600 Established: 1995 Products/Services: MarketLive Mobile


Average Price: Pricing and fees vary; company would not disclose specific pricing Key Customers: Armani Exchange, Bon-Ton Stores, Gaiam, H2O Plus, Helzberg, Party City, Perricone MD, Peruvian Connection, Sports Chalet, Vanity Shops

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igital marketing firm Knotice released an update to its Concentri software making it easier for retailers to tie together their mobile marketing strategies. The software quickly inserts content not hosted by Concentri into marketing campaigns. Knotice also added analytics that allow retailers to track specific mobile interactions by a time period such as a week, day or hour.

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obile commerce technology provider Kony Solutions in January 2011 secured $19.1 million in financing from Insight Venture Partners, a global technology investment firm. Kony will use the funds to expand its research and development related to the Kony Mobile Application platform. The funding came at a time when Kony is shifting focus from research and development to sales and marketing.

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he Mad Mobile platform detects the type of mobile device contacting the web site’s server by identifying the device’s web browser and wireless universal resource file profile data to determine its proper display specifications and capabilities. The platform supports HTML5/Cascading Style Sheets 3 programming codes, device geo-location and standard vector graphics.

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nline marketplace eBay in June 2011 announced plans to buy Magento, the developer of the Magento open-source e-commerce platform used by more than 60,000 merchants. EBay already owned 49% of Magento, which integrates PayPal, eBay’s payment services unit, into its e-commerce platforms as one of the payment options available to online retailers.

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arketLive, an e-commerce software and service provider, creates a mobile-specific shopping experience by leveraging the core marketing, merchandising and site-management capabilities of its e-commerce application. Retailers already using MarketLive can easily add mobile capabilities. MarketLive Mobile supports smartphones and is integrated into the MarketLive e-mail program.



Mobile Commerce Technology Suppliers: Platform Microsoft Corp. Microsoft.com 1 Microsoft Way Redmond, WA 98052 425-882-8080 Established: 1975

Products/Services: Windows phone Average Price: Pricing and fees vary; company would not disclose specific pricing Key Customers: Company declined to disclose customer names

Mobify Mobify.me 201-311 Pender St. West Vancouver, BC, Canada V6B 1T3 866-610-7519 Established: 2007

Products/Services: Mobify Enterprise Average Price: Pricing and fees vary; company would not disclose specific pricing Key Customers: Alibris, Kiwi Collection, The New Yorker, Teen Vogue, Threadless

Moblico Moblico.com 2534 Madison Ave. Kansas City, MO 64108 866-611-0680 Established: 2007

Products/Services: MyAutoReply Average Price: Pricing and fees vary; company would not disclose specific pricing Key Customers: Marriott Hotels and Resorts, Pizza Hut, Samsung, State Farm Insurance, Taco Bell

Movitas LLC Movitas.com 2 Town Place, Suite 150 Bryn Mawr, PA 19010 888-343-3721 Established: 2010 Products/Services: Movitas Mobile Solutions

Average Price: $19/mo. to $99/mo. subscription fee for mobile apps, plus variable costs based on short message service usage, mobile ad server impressions and monthly page views Key Customers: AMResorts, Kiawah Resort, Maritz, Pocono Mountain Visitor Bureau

Mowbi LLC Mowbi.com 39 Exchange St., 3rd Floor Portland, ME 04101 800-985-9277 Established: 2010


Products/Services: Mowbi mobile commerce platform Average Price: $9.95/mo. Key Customers: Company declined to disclose customer names

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he Microsoft Windows Phone 7 mobile operating system allows consumers to add, rearrange or remove links to applications, features, functions and individual items such as contacts, web pages, applications or media items on their Start screen. Third-party applications and games must be based on Microsoft’s XNA tool kit or a WP7-specific version of Microsoft Silverlight.

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obify Enterprise is a mobile platform that directly links mobile users to the retailer’s e-commerce site, as opposed to routing them to a proxy server hosting a separate mobile site. Utilizing HTML5, Cascading Style Sheets and JavaScript, Mobify Enterprise automatically formats web content and video to the consumer’s mobile device. The application is also compatible with tablet computers.

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web-based platform, Moblico Mobile features mobile transaction tools as well as applications to generate mobile tickets and coupons, run mobile contests, and create mobile gift centers. The platform integrates with existing customer relationship management, contact management and content delivery applications. Retailers can create opt-in lists and other customer groupings and tailor content to select groups.

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ovitas, a mobile technology company, offers tools for mobile advertising and m-commerce. Using its technology, retailers can design sites for all types of phones, supporting different types of content including rich multimedia and user interaction. It also offers a mobile messaging campaign system for the mobile web, short message service, e-mail and social networks, as well as a mobile ad network.

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owbi’s mobile commerce platform enables retailers and other businesses to develop mobile sites, a mobile store and a directory as well as accept credit card payments on smartphones. Mowbi’s mobile store also integrates with PayPal, Google Checkout and Authorize.Net. The Mobile Invoicer allows retailers to charge customers via the phone and consumers to pay from their phone.



Mobile Commerce Technology Suppliers: Platform mShopper mShopper.com 2355 Canyon Blvd., Suite 102 Boulder, CO 80302 720-279-8028 Established: 2005 Products/Services: mShopper’s mobile commerce platform

Average Price: $99/mo. licensing fee; commission and text messaging fees extra Key Customers: TheBodyGlove, Cleveland Golf, FosterGrant, Geeks.com, Uvex

Navteq Media Solutions NavteqMedia.com 425 W. Randolph St. Chicago, IL 60606 312-894-7000 Established: 1985 Products/Services: LocationPoint advertising

Average Price: Pricing and fees vary; company would not disclose specific pricing Key Customers: Best Buy, Best Western, Domino’s Pizza, Dunkin’ Donuts, Hyatt, McDonald’s, Starbucks, Walgreen

Netbiscuits Inc. Netbiscuits.com 11190 Sunrise Valley Drive, Suite 150 Reston, VA 20191 703-435-9008 Established: 2001 Products/Services: Netbiscuits mobile web development platform

Average Price: Basic Edition is $645/mo., Premium Edition is $1,295/mo., Enterprise Edition is $2,595/mo.; custom prices vary; prices exclude taxes Key Customers: ABC, Alamo Car Rental, AT&T, eBay, Enterprise, Entertainment Weekly (Time), GSI Commerce, HSN, MTV, Universal Music Group, Public Storage, PayPal

Oracle/ATG Oracle.com 500 Oracle Pkwy. Redwood City, CA 94065 650-506-7000 Established: 1978 Products/Services: ADF mobile

Average Price: Pricing and fees vary; company would not disclose specific pricing Key Customers: The Kroger Co., Los Angeles County Metropolitan Transportation Authority, The University of Chicago Medical Center

OrderDynamics Corp. OrderDynamics.com 70 E. Beaver Creek Road, Suite 43 Richmond Hill, ON, Canada L4B 3B2 866-559-8234 Established: 2000


Products/Services: OrderDynamics Mobile Average Price: Entry price is $30,000 Key Customers: Cascio Interstate Music, Henry’s Camera & Photo Supply, NutraSource

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obile commerce site builder mShopper in May 2011 unveiled a new version of its platform designed to help retailers achieve higher conversion rates by offering more information in a more sophisticated fashion. The new home page feature adds a carousel of revolving products for spotlighting special promotions. Also available are a large hero image and sections for Top Categories and Top Brands.

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avteq, a provider of maps, traffic and location data enabling navigation, location-based services and mobile advertising around the world, in June 2011 released VisioDevKit 1.1, which enables developers to build applications with three-dimensional map rendering and indoor navigation capabilities using Navteq data. The kit is a real-time multidimensional rendering engine created by Visioglobe.

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etbiscuits, a cloud software service for cross-platform development of mobile sites and applications, in June 2011 began offering retailers PayPal Mobile Express Checkout, a two-click payment system for the mobile web. Netbiscuits Sitebuilder2.0 enables retailers to develop and manage mobile commerce sites in-house. Sitebuilder 2.0 features a drag-anddrop user interface.

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racle/ATG, a provider of cross-channel commerce applications, in 2010 expanded its ATG Catalyst program to include ATG Mobile for Android. The framework enables retailers to create Android applications to support mobile shopping of Oracle/ATG-powered e-commerce sites. ATG Mobile for Android’s features includes location awareness and channel synchronization.

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rderDynamics, an on-demand e-commerce platform provider, in June 2011 announced plans to fully integrate mobile commerce software into its platform and order management system. OrderDynamics Mobile targets online merchants with annual sales of between $5 million and $50 million. Features include real-time inventory, pricing, personalization, one-click checkout, and ratings and reviews.



Mobile Commerce Technology Suppliers: Platform RightNow Technologies RightNow.com 136 Enterprise Blvd. Bozeman, MT 59718 406-522-4200 Established: 1997 Products/Services: RightNow Mobile

Average Price: Prices begin at $110/ user/mo. for the RightNow Customer Experience Suite, which includes RightNow Mobile Key Customers: CBS Interactive, drugstore.com, J&P Cycles, Match.com, Nikon, Overstock.com, Shure

Shopatron Inc. ECommerce.Shopatron.com 825 Buckley Road, Suite 200 San Luis Obispo, CA 93401 805-547-8368 Established: 2001 Products/Services: onBlocks mCommerce (included in onBlocks Site & Store Platform)

Average Price: $1,990 simple start, $4,990 professional, $29,990 enterprise Key Customers: Cleveland Golf, Corolle Dolls, Ducati, JL Audio, K2 Sports, Klipsch, Korg USA, Mizuno, Stanley Furniture, Suzuki, MK Diamond, Nordica, PIAA

ShopVisible ShopVisible.com 945 E. Paces Ferry Road, Suite 1475 Atlanta, GA 30326 866-493-7037 Established: 2006

Products/Services: ShopVisible Mobile Commerce Average Price: Pricing and fees vary; company would not disclose specific pricing Key Customers: Case-Mate, MyIncipio, Office Depot Canada, Tempur-Pedic, Wahoo Fitness

Siteminis Inc. Siteminis.com 3399 Peachtree Road, Suite 1250 Atlanta, GA 30326 888-981-9777 Established: 2007

Products/Services: Siteminis mobile direct commerce platform Average Price: $50,000-$100,000 Key Customers: General Electric, Hertz, HTC, The Home Depot, Mobile Menu, Savvis

Starmount StarmountSystems.com 10801-2 N. Mopac, Suite 450 Austin, TX 78759 866-412-9587 Established: 2006


Products/Services: Starmount Engage Average Price: Pricing and fees vary; company would not disclose specific pricing Key Customers: The Home Depot, PepBoys, Urban Outfitters

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ightNow, a provider of on demand customer experience applications, in September 2010 unveiled RightNow CX for Facebook, which allows retailers to deliver customer service to consumers across Facebook’s global network. RightNow CX gives retailers a way to listen and respond to conversations to consumers on the social web. RightNow CX for Facebook is available in 33 languages.

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hopatron, an e-commerce platform provider, in September 2010 formed a partnership with comparison shopping site TheFind as part of its Shopatron Affiliate Network. TheFind, which sees more than 25 million visitors to its shopping site each month, is a major addition to Shopatron’s growing network of affiliate partners—a list that includes Google, Bing and others.

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hopVisible, a provider of on-demand e-commerce solutions, in 2010 launched ShopVisible Mobile, an e-commerce platform that extends its tools and services to the mobile environment. ShopVisible Mobile runs on all major mobile devices, including iPhone, BlackBerry, Android and Windows Mobile devices and was designed to meet the specific requirements of the mobile environment.

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obile commerce technology provider Siteminis offers a system that optimizes e-commerce sites for viewing on any webenabled mobile device without having to create multiple versions of a mobile site. The company incorporated into its technology the requirements of 5,000 operating systems, so that optimization can occur as a mobile device is being redirected to m-commerce from a retailer’s URL.

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tarmount in 2011 collaborated with AisleBuyer, a mobile shopping platform, to offer a mobile platform for assisted selling and self-checkout. The platform combines Starmount’s experience in mobile point-of-sale and service for retailers with the consumerowned mobile shopping application from AisleBuyer. The company developed the mobile selling assistant, Starmount Engage.



Mobile Commerce Technology Suppliers: Platform Sterling Commerce (IBM) SterlingCommerce.com 4600 Lakehurst Court Dublin, OH 43016 800-876-9772 Established: NA

Products/Services: Sterling Mobile Store Channel and Sterling Store Associate Mobile Average Price: Free with purchase or ownership of appropriate Sterling Commerce applications Key Customers: Company declined to disclose customer names

Tarsin Ltd. Tarsin.com 916 Southwood Blvd. Incline Village, NV 89451 775-833-0156 Established: 2002

Products/Services: Capsa mobile platform Average Price: Pricing and fees vary; company would not disclose specific pricing Key Customers: Company declined to disclose customer names

Telecascade Telecascade.com 200 S. Wacker Drive, Suite 1500 Chicago, IL 60606 312-961-4866 Established: 2008

Products/Services: Mobile platform and marketing for retailer loyalty programs and location based services using geocheckin, QR codes and loyalty cards Average Price: Pricing and fees vary; company would not disclose specific pricing Key Customers: Company declined to disclose customer names

Unbound Commerce UnboundCommerce.com 550 Cochituate Road, Suite 25 Framingham, MA 01701 866-503-7005 Established: 2008 Products/Services: Mobile presence

Average Price: Technology for mid-size retailers starts at $30,000 for a complete implementation; for Yahoo Small Business merchants, $150/mo. Key Customers: Artbeads.com, Dover Saddlery, The Finish Line, International Spy Museum, Jomashop, K&L Wine Merchants, Moosejaw Mountaineering

UniteU Connected Commerce UniteU.com 12 Pine Cone Drive Pittsford, NY 14534 585-385-4209 Established: 1999


Products/Services: Mobile commerce platform Average Price: Starting at $10,000, $449/mo. Key Customers: Dick’s Sporting Goods, ForplayCatalog.com, Jewelry Warehouse, JFK Library, Pharmaca

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BM in August 2010 completed the acquisition of Sterling Commerce, a provider of software that helps more than 18,000 retailers, manufacturers, distributors and financial services providers collaborate on processes such as selling and order and logistics management. Sterling allows users to access that collaborative data via a hosted Internet-based system, commonly called the cloud.

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arsin offers a mobile application platform that is deployed across the networks of the four major U.S. mobile carriers—AT&T, Sprint, T-Mobile and Verizon Wireless. The Capsa mobile platform allows brands to develop and design applications only once and deploy across multiple operators, handsets and operating systems such as iPhone, Android, BlackBerry, Java and Symbian.

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elecascade provides integrated tools for mobile and video marketing for brands, agencies, media companies and publishers. Its adaptive platform integrates a variety of interactive technologies from mobile publishing, landing pages, short message service and video. The company has expertise in mobile applications for the iPhone, iPod, iPad, BlackBerry, Android, Symbian, Nokia and Windows Mobile.

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nbound Commerce, a provider of mobile and social commerce technology, in June 2011 released Streamlined Mobile Commerce, software that allows mid-sized retailers to launch mobile-optimized versions of their online stores. The software-as-a-service offering features a hosted product catalog and incorporates mobile payment systems from PayPal and Google to provide express checkout.

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niteU Technologies Mobile Express application allows mobile users to browse a retailer’s web store, make a purchase, check available inventory and perform filtered navigation search. They can also receive marketing messages, promotional codes and electronic gift cards. Additional features include shopper reviews and ratings, product sharing via e-mail, wish lists and image zoom.



Mobile Commerce Technology Suppliers: Platform Unity Mobile UnityMobile.com 11300 Dr. Martin Luther King Jr. St. North, Suite 350 St. Petersburg, FL 33716 888-519-8561 Established: 2007 Products/Services: Online platform for creating and publishing mobile apps and web sites and short message service

campaigns; add-ons include mobile commerce, geolocation tools, integrated 2D barcode tools and management, marketing and distribution tools and detailed analytics Average Price: From $9.99/mo. for Express service package to custom pricing for managed services Key Customers: AT&T, Belvedere Vodka, CTIA, Neustar, Prague Airport, Shabby Apple, SVET, T-Mobile, Vodafone

Usablenet Inc. Usablenet.com 28 W. 23rd Street, 6th Floor New York, NY 10010 212-965-5388 Established: 2000

Products/Services: Usablenet mobile Average Price: Pricing and fees vary; company would not disclose specific pricing Key Customers: Amtrak, Dell, Estée Lauder, JetBlue, Marriott Hotels, Pfizer, Walgreen


sablenet, a mobile commerce and social commerce technology provider, in May 2011 introduced a new version of its core m-commerce platform that uses HTML5 to create mobile web pages. Usablenet Mobile 2.0 employs the latest Internet programming language to create a richer mobile web experience for all the major mobile operating systems, including iOS, Android, BlackBerry and Windows.

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Products/Services: M-commerce platform for AspDotNetStorefront Average Price: $300 optional installation service and $175/mo. Key Customers: Bowler Store, Chicago Liquidators, Dealyard, Empire Chrome Shop, Music Factory Direct, Western Promotions

ortx, an e-commerce platform company, in August 2010 acquired AspDotNetStorefront.com, a shopping cart technology provider. The Mobile Commerce Platform for AspDotNetStorefront by Vortx allows online store owners to provide a full-featured mobile version of their site without having to create a new, separate site. Vortx also offers a mobile commerce platform for ChannelAdvisor.

WorkLight Inc. WorkLight.com 12 W. 31st St., 4th Floor New York, NY 10001 212-497-1182 Established: 2006

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Products/Services: Volusion mCommerce Average Price: Pricing and fees vary; company would not disclose specific pricing Key Customers: Before the I Do’s, Office Chairs Outlet, Possessions, Sun & Ski

Vortx Inc. Vortx.com P.O. Box 899 Ashland, OR 97520 541-201-9965 Established: 1991

nity sells software that enables retailers to integrate mobile web, cross-platform applications and high-performance short message service marketing. The company offers comprehensive managed services, including design and implementation. It can implement and manage mobile web sites, applications, SMS campaigns and integrated digital media operations. Unity develops apps for all major mobile operating systems.

olusion is an e-commerce platform and systems vendor. Volusion mCommerce transforms an Internet retailer’s e-commerce store content into a mobile-optimized format for the iPhone and other smartphones and iPod Touch. The mobile store design feature enables custom-designed splash pages, mobile store logos and graphics, and autodetect script to redirect customers to the mobile store.

Volusion Inc. Volusion.com 8911 N. Capital of TX Hwy., Suite 1200 Austin, TX 78759 800-646-3517 Established: 1999

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Products/Services: WorkLight mobile platform Average Price: Free developer license, graduating to full license for deployment with user-based or fixed price model Key Customers: Company declined to disclose customer names

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orkLight, a provider of web services to mobile devices and social networks, in June 2011 began working with Nitobi, creator of a mobile framework that supports six platforms, to enable mobile applications for businesses. PhoneGap, created by Nitobi, is an open source development tool for building cross-platform mobile apps with HTML and JavaScript that take advantage of native device features.



Mobile Commerce Technology Suppliers: Platform / Text Messaging Yahoo Small Business Smallbusiness.Yahoo.com 701 1st Ave. Sunnyvale, CA 94089 866-781-9246 Established: NA Products/Services: Yahoo Merchant Solutions

Average Price: Mobile is an available option for Yahoo Merchant Solutions Standard and higher customers, with pricing of $125/mo./store plus a $300 implementation fee, in addition to the fees for the existing Yahoo Merchant Solutions services Key Customers: International Spy Museum, Jomashop, Sports Unlimited

2cast Inc. 2cast.net 2033 Gateway Place, 5th Floor San Jose, CA 95110 408-972-5966 Established: NA

Products/Services: 2cast Text Connect Engine, 2cast Text to Win, Pocket Truths Average Price: $50 base/text count Key Customers: Company declined to disclose customer names

AYU Technologies WebsiteAlive.com 2100 W. Loop South, Suite 900 Houston, TX 77027 888-696-4513 Established: 2004

Products/Services: Alive Chat Mobile Average Price: Starting at $29.95/mo. Key Customers: Bridgestone Golf, Delight.com, Kick Apps, NBA, NFL, NHL, MLS-Bluehost.com, Royal Caribbean Cruise Line

Clickatell Clickatell.com 3200 Bridge Pkwy., Suite 201 Redwood City, CA 94065 800-720-0802 Established: 2000 Products/Services: Clickatell Gateway, Communicator 2, Clickatell ICM

Average Price: Pricing and fees vary; company would not disclose specific pricing Key Customers: AllOne Health, Banta Furniture, Metcheck.com, Moneybrooker Ltd., South African Airways

CodeBroker CodeBroker.com 464 Common St., Suite 204 Belmont, MA 02478 800-928-7315 Established: 2005


Products/Services: CodeBroker Mobile Loyalty Solution: mobile coupons, text messaging, digital loyalty Average Price: Pricing and fees vary; company would not disclose specific pricing Key Customers: Company declined to disclose customer names

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ahoo Mobile allows end users to sync to their Yahoo home page to their webenabled mobile device to get news, weather, stock quotes and really simple syndication feeds. Consumers can conduct Internet searches, send and receive e-mail, view streaming video, play music on their mobile device, find times and locations for current movies, and download mobile applications.

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Cast’s management includes executives from technology companies such as Kyocera and NEC, and its engineering staff has built scalable web and wireless systems for 3COM, Lucent, and HandsOn Mobile. The company offers a self-service text messaging interaction platform for retailers to engage “opt-in” customers with ongoing, targeted messages.

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YU Technology specializes in live chat software developed under the name Website Alive. WebsiteAlive’s AliveChat software for cross-platform/cross-browser live chat works on any computer with a standard web browser and Internet connection. The mobile chat software enables WebsiteAlive customers with a smartphone such as the iPhone, G1 or BlackBerry to chat with visitors.

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lickatell’s Communicator 2 application resides in a mobile device’s web browser enabling end users to send and receive short message service text messages of up to 160 characters through Clickatell’s SMS gateway, which is connected to more than 815 mobile networks globally. Reporting capabilities help users track and analyze message traffic. Users can send and receive invoices and make payments.

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ith CodeBroker’s Mobile Loyalty application, retailers can create text message campaigns that send consumers promotional alerts, information about contests, store locations or product reviews. Retailers can create and deliver digital coupons with scannable barcodes, as well as rewards certificates and personalized offers to mobile phones that can be redeemed at the point-of-sale.



Mobile Commerce Technology Suppliers: Text Messaging GoCom (GO800 LLC) Go800corp.com 475 Park Ave. South, 30th Floor New York, NY 10016 888-446-8004 Established: NA

Products/Services: App that places phone calls using names instead of phone numbers Average Price: Pricing and fees vary; company would not disclose specific pricing Key Customers: Company declined to disclose customer names

iVisionMobile iVisionMobile.com 21601 Devonshire St., Suite 200 Chatsworth, CA 91311 866-655-5302 Established: 2005 Products/Services: iMessenger and iPayText

Average Price: $69 for basic user plan, $500/mo.for private label reseller license Key Customers: Galpin Motors, Hot Rod Magazine, Houston Rockets, Indiana Pacers, Miami Heat, Rick Dees & The Weekly Top 40

M3Mobile (an e-Dialog co.) M3Mobile.com 529 Swede St., Suite 201 Norristown, PA 19401 877-898-2898 Established: 2007

Products/Services: COREtxt Average Price: Pricing and fees vary; company would not disclose specific pricing Key Customers: Company declined to disclose customer names

mBlox Inc. mBlox.com 455 W. Maude Ave., Suite 100 Sunnyvale, CA 94085 408-617-3700 Established: 1999

Products/Services: Mobile billing and marketing messages between mobile operators worldwide Average Price: Pricing and fees vary; company would not disclose specific pricing Key Customers: Company declined to disclose customer names

Mobile Commons MobileCommons.com 55 Washington St., Suite 453 Brooklyn, NY 11201 212-537-5175 Established: NA


Products/Services: mCommons Average Price: $1,000/mo. Key Customers: AARP, ASPCA, CREDO Mobile, DoSomething.org, Habitat for Humanity, Martha Stewart

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o800’s mobile web application enables the sending of text messages to a consumer’s Go800 enabled Twitter name and connects the recipient live to the sender’s phone without dialing their number. Retailers can send text messages to consumers that enable them to reply by phone by entering the retailer’s Twitter name, as opposed to dialing a toll-free number, entering a text code or URL.

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Vision Mobile, a mobile marketing and text messaging software provider, in December 2010 began offering bulk text message pricing that could enable customers to cut costs by up to 500% on high volume mobile marketing campaigns. IVision offers per message pricing as low as 8 cents. For lower volume customers, the pricing starts at 2 cents per message or $300 per month.

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-Dialog, the marketing services division of e-commerce technology and services provider GSI Commerce, in April 2010 acquired M3Mobile Marketing, a company that creates and executes mobile marketing campaigns. M3’s proprietary platform, COREtxt, offers full-service and self-service applications. It can segment by any attribute that is stored in a retailer’s custom mobile database.

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Blox, a global mobile transaction network, offers mobile messaging services and mobile direct marketing services to retailers. It also acts as an intermediary between businesses and mobile operators by managing the delivery and billing of mobile content and mobile services. Direct marketing activities include coupons and vouchers for redemption in stores or online.

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obile Commons provides technology for mobile marketing campaign management. Its mobile messaging platform helps advertisers and agencies launch and manage mobile marketing campaigns from a single web-based user interface coupled with analytics and reporting. Retailers can create mobile programs around text messaging, voice calls and webbased interactive components.



Mobile Commerce Technology Suppliers: Text Messaging Mobile Messenger MobileMessenger.com 6601 Center Drive West, Suite 700 Los Angeles, CA 90045 310-957-3300 Established: 1999 Products/Services: Full-service and white label solutions, premium aggregation, standard rate aggregation; SMS and CRM services

Average Price: Pricing and fees vary; company would not disclose specific pricing Key Customers: 4info, Affinion, Alterian Endemol, EMITelescope, Rave Mobile Wireless, Unica

NeuStar Inc. NeuStar.biz 46000 Center Oak Plaza Sterling, VA 20166 571-434-5400 Established: 1996 Products/Services: GSMA PathFinder, Multimedia Interconnect Services (short

message service delivery and multimedia messaging service messages) and Converged Messaging suite Average Price: Pricing and fees vary; company would not disclose specific pricing Key Customers: Company declined to disclose customer names

oneTXT Orcaone.com 450 Park Ave. South, 9th Floor New York, NY 10016 646-794-1364 Established: 2007

Products/Services: Orca Platform, social media payment platform Average Price: Pricing and fees vary; company would not disclose specific pricing Key Customers: Company declined to disclose customer names

Openwave Systems Inc. Openwave.com 2100 Seaport Blvd. Redwood City, CA 94063 650-480-8000 Established: 1994 Products/Services: Openwave Integra, Openwave Smart Policy, Openwave Media Optimizer, Openwave Analytics, Openwave Passport and Openwave Smart User

Repository, Openwave Email Mx, Openwave Web Adapter, Openwave Media Adapter Average Price: Pricing and fees vary; company would not disclose specific pricing Key Customers: Alfa, AT&T, Bouygues Telecom, Kansai Multimedia Services, KDDI, Softbank, Sprint, Telefonica Spain, Telstra, TELUS

Pelago Inc. Pelago.com 1201 Third Ave., Suite 800 Seattle, WA 98101 206-223-0569 Established: 2006 Products/Services: Whrrl


Average Price: Pricing and fees vary; company would not disclose specific pricing Key Customers: Bravo TV, Collective Bias, Experience Music Project, Jive, Murphy USA, Red Bull, Thrillist, Travel Channel

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obile Messenger is a provider of end-to-end mobile software. Mobile Messenger technology includes short code provisioning, mobile aggregation and carrier relations. The company offers creative consultation, content licensing, campaign management, content delivery and mobile payment. Messenger operates in North America, the United Kingdom, South Africa and the Asia Pacific Region.

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euStar is a provider of converged messaging and Internet Protocol services. It’s GSMA PathFinder, operated by NeuStar for the GSM Association, translates telephone numbers into Internet Protocol-based addresses. Neustar’s Multimedia Interconnect Services offer routing for the swift, reliable, and cost-effective delivery of short message service and multimedia service messages.

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erchants can use the ORCA payment processing platform to accept payments, create loyalty programs and send marketing messages via social networks. Merchants can accept online payments under their own brand name. The ORCA Loyalty application lets merchants integrate loyalty programs into the payment processing gateway. The ORCA Digital Gift Card is an online gift card program.

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obile software provider Openwave in January 2011 introduced Openwave Amplicity, browser-based, value-added services software that enables developers to use mobile operating networks to create and deliver applications within the browser. The software allows developers to achieve cross-platform reach by tapping into anonymous subscriber data to market applications to consumers.

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roupon, the daily deal company, in April 2011 acquired Pelago, creator of locationbased check-in service Whrrl. The Whrrl platform allows users to share recommendations for activities and places to go. Merchants can encourage consumers to visit the promoted bricks-and-mortar locations by offering contests and prizes to people who check in at those locations.



Mobile Commerce Technology Suppliers: Text Messaging Reverie Technologies Reverie.co.in E-308, SJR Redwoods, Harlur Road, Sarjapur Road Bangalore, India 560102 91-944811-0202 Established: 2009

Products/Services: Multi-lingual display and text technology Average Price: Pricing and fees vary; company would not disclose specific pricing Key Customers: Future Group, Letsbuy.com, Mathias Tours, Pragnya, Videocon

ShopText Inc. ShopText.com 20 Marshall St., Suite 220 Norwalk, CT 06854 203-803-1910 Established: 2006

Products/Services: Text2Save, Text2Sample, Text2Order, Text4More Average Price: $1,750 Key Customers: Avon, Journey’s, L’Occitane

Skycore LLC Skycore.com 213 Lincoln St., Suite 360 Allston, MA 02134 617-314-7688 Established: 2003

Products/Services: Cellyspace Average Price: $250/mo. Key Customers: AT&T Mobile Ticketing, King Features Syndicate, USA Today

SmartReply Inc. SmartReply.com 6410 Oak Canyon, Suite 100 Irvine, CA 92618 949-340-0700 Established: 2001

Products/Services: Voice and text message marketing Average Price: Pricing and fees vary; company would not disclose specific pricing Key Customers: Company declined to disclose customer names

Sybase 365 (Sybase Inc.) Sybase.com One Sybase Drive Dublin, CA 94568 800-792-2735 Established: 1984 Products/Services: Mobile banking, payments, micropayments, bill and loan payments, remittance, marketing services


Average Price: Pricing and fees vary; company would not disclose specific pricing Key Customers: Cox, Dunkin’ Donuts, ETS, ICICI Bank, Intuit, Pepsi Bottling Group, Volvo

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everie Technologies is the developer of Intelligent Search engine, M-Banking, M-Payment and Satellite DTH transmission technologies for optimizing search capabilities and increase sales of any type of e-commerce platform. The technology also enables the securing and executing of financial and commercial transactions via short message service using any type of mobile device.

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hopText, a provider of mobile promotion response and loyalty programs, enables brands and retailers to engage consumers from any ad with a simple text message and creates an opt-in direct-to-consumer channel. Consumers can easily request a coupon, rebate, free sample or enter a sweepstakes without having to go online or call a 1-800 number. It works across major U.S. mobile networks.

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kycore, a mobile value-added service provider, in May 2011launched its BlackBerry 6 OS compliant codeREADr app for scanning and validating tickets. The devices auto-scan the quick response code, decode the embedded data, transmit it to codeREADr servers and received back validation results in two seconds. Skycore’s m-commerce app includes mobile coupons and mobile ticketing.

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ound Communications, a provider of cloudbased customer communications software, in June 2011 acquired the key assets of SmartReply, a mobile marketing company that specializes in voice and text messaging for retail brands. SmartReply was founded in 2001 and works with retail brands in the U.S. and Canada on short message service text and voice messaging for loyalty, credit and promotional marketing.

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ybase, a provider of enterprise and mobile software, in May 2011 released the Sybase Unwired Platform 2.0, an update of its mobile enterprise application platform. The platform offers a standards-based environment for the development of customized native and web applications across various device platforms, including iOS, BlackBerry, Windows, Mobile and Android.



Mobile Commerce Technology Suppliers: Text Messaging / Mobile Commerce Services Transaction Wireless TransactionWireless.com 9645 Scranton Road, Suite 210 San Diego, CA 92121 858-926-5390 Established: 2006

Products/Services: wCharge, wConnect, wGiftCard Average Price: Pricing and fees vary; company would not disclose specific pricing Key Customers: AMC, AT&T, Bass Pro Shops, e-onlinedata, PayPal, PowerPay

Upside Wireless Inc. UpsideWireless.com 1211 Melville St., Suite 1401-1211 Vancouver, BC, Canada V6E 0A7 604-687-7433 Established: 2000

Products/Services: SideWinderSMS Average Price: $250/mo. Key Customers: AT&T, Belvedere Vodka, CTIA, NeuStar, Prague Airport, Shabby Apple, SVET, T-Mobile, Vodafone

8coupons 8coupons.com 116 W. 23rd St., Suite 500 New York, NY 10011 212-656-1589 Established: 2007

Products/Services: Self-service mobile coupon platform and The 8coupons Money Map Average Price: Pricing and fees vary; company would not disclose specific pricing Key Customers: Company declined to disclose customer names

Air2Web Air2Web.com 3424 Peachtree Road Northeast, Suite 400 Atlanta, GA 30326 404-942-5300 Established: 1999

Products/Services: AirCARE Average Price: Pricing and fees vary; company would not disclose specific pricing Key Customers: AnMarc Travel Technology, Domino’s Pizza

Autonomy Inc. Autonomy.com One Market Plaza, Spear Tower, Suite 1900 San Francisco, CA 94105 415-243-9955 Established: 1996


Products/Services: Aurasma Average Price: Pricing and fees vary; company would not disclose specific pricing Key Customers: AT&T, Boeing, CNN, Pfizer, Safeway, U.S. Department of Justice

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ransaction Wireless, a provider of virtual and mobile gift cards, in August 2010 launched the Stoner Bunting Gift Card Group’s businessto-business gift card store on the Facebook Platform. The deal marked Transactions Wireless’s first B2B gift card mall for the Facebook Platform, showcasing gift cards for multiple companies on one Facebook Page for bulk purchasing.

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pside Wireless is a provider of global mobile messaging. Its proprietary messaging platform, SideWinderSMS, operates from a secure and redundant hosting facility with 24/7 monitoring, uptime of 99.95%, and complete, two-way coverage of all global networks with double or triple redundancy on most routes. Upside serves over 40,000 individual customers’ messaging needs.

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coupons, a location-based deal aggregator, crunches and stores over 1 million deals from more than 300,000 local retailers nationwide and presents the deals to its users on a location-based map that is geo-personalized based on an Internet Protocol address. The company offers national coupons from retailers such as Coldwater Creek, Cheesecake Factory and Ben & Jerry’s as well as coupons from local businesses.

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ir2Web is a provider of mobile customer care, mobile marketing, mobile app/web development, mobile customer relationship management and bulk text messaging services. The company is headquarterd in Georgia and has offices in India to enable it to continually serve customers. The AirCARE platform enables personalized mobile campaigns and customer service applications.

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utonomy’s technology enables online retailers to recognize what products their customers have viewed and on what mobile platform such as an iPhone or BlackBerry. Its technology creates, optimizes and delivers customized content for mobile devices based on location, device and demographics. It supports and manages content for all mobile devices, including tablets.



Mobile Commerce Technology Suppliers: Mobile Commerce Services Bronto Software Bronto.com 324 Blackwell St., Suite 410 Durham, NC 27701 919-595-2500 Established: 2002

Products/Services: Marketing platform Average Price: $7,000 Key Customers: Armani Exchange, Party City, Samsonite, Timex, Trek Bikes

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Cellfire Cellfire.com 2890 Zanker Road, Suite 200 San Jose, CA 95134 408-324-1000 Established: 2005 Products/Services: Cellfire Coupons

Average Price: Pricing and fees vary; company would not disclose specific pricing Key Customers: Best Foods, Clorox, General Mills, J.C. Penney Co., Kellogg, Kraft, Kroger, Nestle, Safeway, Sargento, ShopRite, Unilever

Exadel Exadel.com 1850 Gateway Blvd., Suite 1080 Concord, CA 94520 888-439-2335 Established: NA Products/Services: Tiggr, SaaS for creating, sharing and previewing

interactive HTML prototypes for mobile and web applications Average Price: Tiggr: free trial; $20/mo. for a professional subscription with an unlimited number of projects Key Customers: Company declined to disclose customer names

FitForCommerce FitForCommerce.com 40 Highland Ave. Short Hills, NJ 07078 973-379-7399 Established: 2007

Products/Services: Mobile consulting on strategy, marketing and execution, e-commerce, multichannel strategy Average Price: $20,000-$200,000 Key Customers: Bed, Bath & Beyond, Epson, Modell’s, The Talbots, Timberland, Tory Burch, Victoria’s Secret, Warner Brothers

Global K-Tech GlobalKTech.com 283 Cranes Roost Blvd., Suite 111 Altamonte Springs, FL 32701 407-339-2300 Established: NA


Products/Services: Outsourcing services, web application development, chat support and call center Average Price: Pricing and fees vary; company would not disclose specific pricing Key Customers: Panasonic, RentValet, Smith Equities

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ronto Software provides a marketing platform for online and multichannel retailers that unites e-mail, mobile and social campaigns. Mobile can be integrated with e-mail and social marketing to create a cross-channel approach. Bronto can help retailers increase their customer database through short message service e-mail sign-up, QR codes and text-to-join loyalty programs at the point of sale.

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ellfire, a nationwide digital coupon and discount offers service, enables consumers to access deals from brand name merchants through mobile devices or computers. Cellfire offers merchants an interactive, targeted, secure application portfolio that allows them to reach customers through any mobile device. To receive coupons, a consumer visits Cellfire’s web site and activates a free account.

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n 2011 Exadel rolled out its Tiggr Mobile Apps Builder. Tiggr enables users to create, test and deploy apps that run on any mobile device. Tiggr is a cloud-based application. Its JQuery mobile components and a visual editor enable the creation of custom user interfaces using drag-and-drop techniques, the company says. Users also can export their source code as an HTML5 file.

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itForCommerce is a provider of on-demand software and consulting for mobile commerce and e-commerce for multichannel retailers. Its services include data analysis, evaluation and strategic planning, implementation consulting and coaching and mobile marketing and execution. The company also provides post-launch audits, shopping cart/checkout analysis and benchmarking services.

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lobal K-Tech offers outsourcing advisory services, an offshore development center, application development services, chat support services, call center services, project management office outsourcing services, search engine optimization services, social media services and I.T. staffing services. All projects or processes are managed by certified project managers. Its partners are ISO 9001 certified.



Mobile Commerce Technology Suppliers: Mobile Commerce Services KSC Kreate KSCKreate.com 3850 N. 29th Terrace, Suite 101 Hollywood, FL 33020 954-322-7600 Established: 2001

Products/Services: Mobile-compliant imagery Average Price: Varies by project and volume of products to shoot; typically starts at $95/SKU Key Customers: Bed Bath & Beyond, Belkin, Chico’s, InCase, Walmart.com, White House Black Market

Liveclicker Inc. Liveclicker.com 2055 Junction Ave. San Jose, CA 95131 408-335-6202 Established: 2008

Products/Services: Liveclicker Video Commerce Suite Average Price: Pricing and fees vary; company would not disclose specific pricing Key Customers: Bed Bath & Beyond, Costco, Drugstore.com, Petco, VitaminShoppe

M-Dot Network (Inmar) Inmar.com 2601 Pilgrim Court Winston-Salem, NC 27106 800-765-1277 Established: 1980

Products/Services: Point-of-sale digital coupons Average Price: Pricing and fees vary; company would not disclose specific pricing Key Customers: ADT Securtiy Systems, Food Lion, Kraft

Mobile Interactive Group Migcan.com 2400 Broadway Ave., Suite D-280 Santa Monica, CA 90404 310-998-5709 Established: 2004 Products/Services: mVoy Publish, mVoy Communicate, mVoy Engage

Average Price: Pricing and fees vary; company would not disclose specific pricing Key Customers: 02, Airmiles, B&Q, Barclaycard, BBC, Budweiser, Clarks, iTV, Skype, Sony PlayStation, Marks & Spencer, MTV, Nestle, New Look, Panasonic, Rimmel London, Sky, Tropicana, Vodafone, Walkers

MobileCoupons.com MobileCoupons.com 5480 Creek Road Cincinnati, OH 45242 866-673-6929 Established: 2009


Products/Services: Online coupon code web site Average Price: $70/mo. for mobile marketing with promotion/coupon redemption services Key Customers: Company declined to disclose customer names

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SC Kreate is a creative agency that provides photography, video and software applications for large retailers’ web and mobile sites and print ad and marketing campaigns. Services include video production, 360-degree photography, styling and art direction, merchandise management, software development, post production and retouching, prop and set building, studio and location production.

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iveclicker’s Video Commerce Platform provides HTML5 video support, bandwidthsensitive video versioning, automated device detection and mobile video encoding for web and mobile e-mail clients to ensure video sent to mobile devices renders properly. Its video quick response code system plays back a mobile version of the video on iPhone, Android, and BlackBerry devices when the QR code is scanned.

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-Dot Network is a digital incentive processor which redeems digital coupons in real time, lessening the burden of coupon validation at check-out, speeding up check-out and reducing redemption error rates. The M-Dot platform connects existing digital consumer touchpoints, including the Internet and mobile phones, with a retailer’s point-of-sale system without adding in-store hardware.

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obile Interactive offers mobile marketing, mobile commerce and mobile billing services in 44 countries and has operations in the United Kingdom, U.S., Netherlands, Belgium and Australia. The company’s technology platform is used by more than 300 enterprise customers including Skype, Vodafone, O2 and PepsiCo. In 2011 Mobile Interactive was acquired by Velti plc.

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obileCoupons.com offers an online coupon creator for retailers and restaurants to create and distribute mobile and digital coupon offers. Merchants create and publish coupons through a simple user interface. The offers are available to consumers through downloadable iPhone and Android applications, the mobile web and regular Internet. Consumers redeem coupons by showing them on their phones to participating merchants.



Mobile Commerce Technology Suppliers: Mobile Commerce Services Mobius Knowledge Services Mobius-Ecommerce.com 484-485 Pantheon Road, Pantheon Plaza Egmore, Chennai, India 600 008 213-316-6188 Established: 2002

Products/Services: Online catalog creation and maintenance, competition monitoring, comparison shopping marketing, SEO, SEM Average Price: Performance based, transaction based Key Customers: Company declined to disclose customer names

nextPression nextPression.com 1527 W. State Hwy. 114, Suite 500 #104 Grapevine, TX 76051 214-731-7160 Established: 2005

Products/Services: eSea (enterprise Service extension architecture) Mobile Retail Solution Average Price: No charge in exchange for becoming an affiliate partner Key Customers: Belo, Ignite Technologies, Thompson Cigars, Wells Fargo

Radish Systems LLC RadishSystems.com 1107 12th St., Suite 184 Boulder, CO 80302 720-440-7560 Established: 2009

Products/Services: ChoiceView, a software and communications-as-aservice platform for visual content Average Price: Pricing and fees vary; company would not disclose specific pricing Key Customers: Mobile Ticket App, Scosche Industries

Real Valuable LLC CoffeeTable.com 2019 Center St. Cleveland, OH 44113 Established: 2011

Products/Services: Coffee Table catalog shopping app Average Price: Affilate-based Key Customers: Company declined to disclose customer names

Savvis Saviss.com 1 Savvis Pkwy. Town & Country, MO 63017 314-628-7000 Established: 1996


Products/Services: CliqLaunch, powered by SiteMinis Average Price: Pricing and fees vary; company would not disclose specific pricing Key Customers: Company declined to disclose customer names

M

obius applications focus on content aggregation and processing combined with an accumulated knowledge of product categories and industry operations. The company’s core set of services for online retailers includes catalog creation and maintenance, competition monitoring, comparison shopping marketing, search engine optimization and search engine marketing.

N

extPression develops eSea, a bridging application that connects information management systems–including mainframes–to mobile devices and platforms. With eSea users can extend user roles and profiles from existing I.T. systems across mobile platforms, ensure the integrity of such business processes as master data management, and apply regulatory compliance across all platforms and devices.

C

hoiceView is a cloud-based suite of programs from Radish Systems that allows mobile users to receive visual content on their iPhone or iPod. Call centers can use the applications to share visual information with iPhone and iPod Touch users during phone calls and live chat sessions. Visual prompts can be delivered to ChoiceView users that contact a retailer’s interactive voice response system.

C

offee Table is a catalog aggregator app for the iPad. Coffee Table also offers an in-app checkout system. Instead of navigating numerous systems through retail web sites, consumers can make a purchase with one consolidated shopping cart. Coffee Table automatically incorporates promotions offered by the retailer as well as exclusive sales, and can provide push notifications.

S

avvis provides colocation and hosted information technology services and software. Its CliqLaunch technology is a mobile development platform that helps retailers create mobile sites—whether they are mobilizing an HTTP site or designing individual mobile microsites to support mobile marketing campaigns. The tool itself is accessed via an online portal.



Mobile Commerce Technology Suppliers: Mobile Commerce Services ShopSavvy (Big in Japan Inc.) ShopSavvy.mobi 8350 North Central Expy., Suite 250 Dallas, TX 75206 214-550-3555 Established: 2008

Products/Services: Mobile price comparison app with barcode reader Average Price: Free mobile app Key Customers: Best Buy Co., Lego, Sam’s Club

ShopWiki Corp. ShopWiki.com 17 W. 18th St., 8th Floor New York, NY 10011 212-741-8291 Established: 2005

Products/Services: Social shopping and price comparison site Average Price: Pricing and fees vary; company would not disclose specific pricing Key Customers: More than 200,000 online merchants

Signal SignalHQ.com 656 W. Randolph St., Suite 4W Chicago, IL 60661 866-500-5004 Established: NA

Products/Services: Software for mobile marketing, e-mail marketing, social marketing and other promotions services Average Price: Plans start at $30/mo. for up to 1,000 subscribers Key Customers: Culver’s, Pabst, Redbox, Sears, Smart Chicken

SponsorMob SponsorMob.com Oranienburger Str. 66 Berlin, Germany 10117 49 30201693040 Established: 2006

Products/Services: International network for mobile online advertising Average Price: Pricing and fees vary; company would not disclose specific pricing Key Customers: Groupon, iLove, zed, Bid Rivals

Stampede Technologies Inc. Stampede.com 80 Rhoads Center Drive Dayton, OH 45458 800-763-3423 Established: 1993 Products/Services: Stampede Application Acceleration Series


Average Price: Pricing and fees vary; company would not disclose specific pricing Key Customers: ABN AMRO, Bank of New York, Bob Evans, Cellular South, Friendly’s Ice Cream, Goodyear Tire & Rubber, Hewlett Packard, IBM, Phillips, Steak ‘n Shake

S

hopSavvy is a comparison shopping application that allows consumers to compare prices by scanning a product barcode. The application uses the barcode information to scan the Internet for the best prices on the product, displaying the lowest prices online as well as at nearby retail stores. Consumers can set up price alerts and wishlists and also use the app to look up product reviews.

A

n online shopping search engine, ShopWiki crawls more than 200,000 web stores. Shoppers can view buying and gift guides written by other consumers for such information as the difference between a megapixel and a memory stick for a digital camera or to find gift suggestions based on the occasion or holiday. Searches can be narrowed by using such criteria as price, special features and brand.

S

ignal develops marketing software that lets retailers analyze and grow their customer list using text messaging, e-mail and social networking. With Signal’s suite of applications retailers can create mobile and social promotions, build mobile or web coupons, generate quick response, or QR, codes and manage their Facebook page or Twitter profile content. Signal also offers marketing strategy consulting.

S

ponsorMob is an international network for mobile online advertising. Developers advertise their mobile apps through the SponsorMob network or generate income by advertising within their free apps. Network reporting tools let advertisers track statistics broken down by country, handset, carrier, operating system and subIDs. Affiliates can change and add multiple tracking links in their account interface.

S

tampede Technologies develops Internet acceleration systems and enterprise network performance applications. The company’s Stampede Application Acceleration Series can be used for accelerating and securing applications and is designed to support mobile enterprise users. Stampede Multi-User Client is software for installing and administering expensive hardware at remote locations.



Mobile Commerce Technology Suppliers: Mobile Commerce Services Total Immersion T-immersion.com 5900 Wilshire Blvd., Suite 2550 Los Angeles, CA 90036 323-617-5577 Established: 1999

Products/Services: TryLive virtual fashion apparel augmented reality platform, TryLive Eyewear Average Price: Pricing and fees vary; company would not disclose specific pricing Key Customers: ATOL, Brille24, eBay, MisterSpex

Velti USA Inc. Velti.com 150 California St. San Francisco, CA 94111 415-315-3400 Established: 2000

Products/Services: Velti mGage Average Price: Pricing and fees vary; company would not disclose specific pricing Key Customers: Adidas, Coca Cola, Dell, Ford, Intel, Microsoft

VMBC VMBC.com 8105 Irvine Center Drive, Suite 900 Irvine, CA 92618 714-437-0600 Established: NA

Products/Services: Mobile sites, mobile apps, location-based services and text messages Average Price: Pricing and fees vary; company would not disclose specific pricing Key Customers: Company declined to disclose customer names

Yowza GetYowza.com 1925 Century Park East, Suite 990 Los Angeles, CA 90067 888-969-9201 Established: 2009


Products/Services: Location-based mobile coupon application Average Price: $59/mo. Key Customers: Cold Stone Creamery, The Container Store, REI, Sports Authority

T

otal Immersion is the provider of the D’Fusion platform for mobile devices, which integrates three- dimensional objects into live video. D’Fusion Mobile operates on Android and iOS operating systems and is adaptable to mobile marketing and mobile games. D’Fusion can be used for advertising and gaming events, retail and outdoor marketing, online and mobile marketing campaigns and product packaging.

V

elti is a provider of mobile marketing and advertising technology. In August 2011, the company launched 5ML, a web-based platform that allows retailers to create HTML5-based ads and mobile web sites. The software uses a dragand-drop interface to make it easy for retailers to use. Velti’s mGage platform allows retailers to use mobile and traditional media to reach targeted consumers.

V

MBC provides mobile sites, mobile apps, location-based services and texting. It offers marketing and paid media support for its products, including digital and traditional ads, an iTunes and Android market launch process, and in-store point-of-purchase capabilities. Products include VConnect, a carrier grade virtual hub, and VClient, a campaign management platform.

Y

owza is a mobile application for Apple Computer’s iPhone, iPod Touch and iPad and the Android smartphone that sends consumers mobile coupons and deals. The application interacts with the phone’s GPS system to identify the shopper’s location and then shows deals at nearby retailers. Consumers can save their favorite stores and opt-in for notifications of new bargains.



Executive Directory and Index [meta]marketer . . . . . . . . . . . . . . . 218 Kate O’Neill, Founder/CEO Josh Oakes, Director, Optimization 230 4th Ave. North, Suite 105 Nashville, TN 37219 615-852-6382 MetaMarketer.com @Website Publicity . . . . . . . . . . . . . 218 Susan J. O’Neil, Founder/CEO Gail Kenney, Director, Client Services Michael Briggs, VP, Search Strategies Steven Reynolds, Treasurer/CFO 14 Depot St., P.O. Box 755 Peterborough, NH 03458 603-924-8222 WebSitePublicity.com 192Business.com . . . . . . . . . . . . . . 185 Keith Marsden, Managing Director David Pope, Director, Marketing Terry Parsons, CTO 8-10 Quayside Lodge, William Morris Way London, England SW6 2UZ 855-663-0192 192Business.com 24-7 INtouch . . . . . . . . . . . . . . . . . 69 Greg Fettes, President/CEO Chris Wallace, VP, Sales, Enterprise Solutions Jeff Fettes, COO Maya Kotecha, VP, Marketing & Corporate Strategy 136 Market Ave., 4th Floor Winnipeg, ON Canada R3B 0P4 800-530-1121 24-7INtouch.com 24/7 Real Media . . . . . . . . . . . . . . . 218 David J. Moore, Chairman/Founder/CEO Peter Jurew, SVP, Marketing Oleg Vishnepolsky, CTO Ari Bluman, President, North American Sales & Operations Jae Woo Chung, President, Asia 132 W. 31st St. New York, NY 10001 212-231-7100 247RealMedia.com 2cast Inc. . . . . . . . . . . . . . . . . . . . 343 Randy Duke, CEO 2033 Gateway Place, 5th Floor San Jose, CA 95110 408-972-5966 2cast.net 2Checkout.com . . . . . . . . . . . . . . . 185 Tom Dailey, CEO Sharon Wiles, CMO Mark Bishopp, CIO/SVP, Strategy Alan Homewood, Founder/Chairman Mike Sayre, President/COO 1785 O’Brien Road Columbus, OH 43228 877-294-0273 2Checkout.com


360i LLC . . . . . . . . . . . . . . . . . . . 218 Bryan Wiener, CEO Jonathan Ragals, COO Craig Pohan, CTO David Levin, President, Creative & Technology Sarah Hofstetter, SVP, Brand Strategy & Emerging Media Laura Frizzell, SVP, Media Services Jane Barandes, New York Managing Director 32 Avenue of the Americas, 6th Floor New York, NY 10013 888-360-9630 360i.com 3DCart Shopping Carts . . . . . . . . . 178, 331 Gonzalo Gil, CEO Joseph Palko, CMO Jimmy Rodriguez, CTO 7515 Oakland Park Blvd. Tamarac, FL 33319 800-828-6650 3DCart.com 4-Tell . . . . . . . . . . . . . . . . . . . . 209 Ken Levy, Founder/CEO Amy Weissfeld, Sr. Director, Sales & Marketing Neil Lofgren, Co-Founder/VP, Engineering Seth Brandes, Sr. Director, Sales & Business Development 813 S.W. Alder St., Suite 450 Portland, OR 97204 503-746-9070 4-Tell.com The 41st Parameter . . . . . . . . . . . . . 185 Alan Naumann, CEO Anne Hiller, VP, Marketing Raz Yalov, CTO Ori Eisen, Founder/Chairman/Chief Innovation Officer 17851 N. 85th St., Suite 250 Scottsdale, AZ 85255 888-843-4178 The41st.com 4INFO . . . . . . . . . . . . . . . . . . . . . 314 Zaw Thet, CEO Kirsten McMullen, Director, Marketing Rob DeMillo, CTO Ray Colwell, Chief Revenue Officer 177 Bovet Road San Mateo, CA 94402 4info.com 6th Street . . . . . . . . . . . . . . . . . . 102 David Potts, CEO/Founder David Anderson, VP, Marketing Michale Spinosa, VP, Sales, Software Services 2400 Boston St., Suite 354 Baltimore, MD 21224 410-276-4600 6thStreetCommerce.com

7 Billion People . . . . . . . . . . . . . . . 209 Mark Nagaitis, CEO/Co-Founder Steven Miers, VP, Engineering Trevor Pokorney, COO/Co-Founder Phillip Goldenburg, Lead Architect John Cummins, VP, Sales Gretchen Eklund, Director, Customer Experience 9442 Capital of Texas Hwy. North, Suite 500 Austin, TX 78759 512-583-0339 7bpeople.com 7Search.com . . . . . . . . . . . . . . . . 219 Dante Monteverde, CEO Gemma Piscotti, Director, Marketing & Online Operations 999 E. Touhy, Suite 570 Des Plaines, IL 60018 800-577-1165 7Search.com 7strategy . . . . . . . . . . . . . . . . . . . 286 Rasvir Mustan, President Peter Knoblock, VP, Sales Catalina deLeon, CTO 117 N. Cooper St. Olathe, KS 66061 888-231-3062 7strategy.com 8coupons . . . . . . . . . . . . . . . . . . . 347 Landy Ung, CEO/Co-Founder Matthew Moskowitz, Director, Marketing & PR Wan Hsi Yuan, CTO/Co-Founder 116 W. 23rd St., Suite 500 New York, NY 10011 212-656-1589 8coupons.com 8thBridge . . . . . . . . . . . . . . . . . . 254 Wade Gerten, CEO Erik Eliason, Director, Marketing Jamie Thingelstad, COO/CTO Lou Abramowski, Director, Social Commerce Strategy Nick Bellomo, CFO 110 N. 5th St. North, Suite 420 Minneapolis, MN 55403 612-927-3400 8thBridge.com a2b Fulfillment . . . . . . . . . . . . . . . 157 Ayal Latz, President Gary Latz, VP, Marketing Gene Kovacs, CIO 150 Stewart Pkwy. Greensboro, GA 30642 866-843-3827 a2bf.com A3 IT Solutions LLC . . . . . . . . . . . . . 298 Tom Velti, Owner 338 N. Elm St., Suite 410 Greensboro, NC 27401 866-344-2348 A3ITS.com



Executive Directory and Index AberdeenGroup . . . . . . . . . . . . . . . . 36 Andrew Boyd, President Julie Zadow, VP, Marketing Kevin Martin, SVP, Research Operations Deborah Casey, SVP, Sales 451 D St., Suite 710 Boston, MA 02210 617-854-5200 Aberdeen.com

Access Business Group . . . . . . . . . . . 157 Al McQueen, Director, National Sales Stan Vander Roest, Director, Contract Sales Jamie Francis, Manager, Contract Sales Joey Edwards, Director, Contract Printing 7575 Fulton St. East Ada, MI 49355 800-879-2732 AccessBusinessGroup.com

Ability Commerce . . . . . . . . . . . . 102, 331 Diane Buzzeo, CEO/Founder Jennifer Tonisson, Marketing & Training Manager Debbie Longo, VP, Client Solutions Susan Glannan, Director, Sales/Division Manager 1300 Park of Commerce, Suite 200 Delray Beach, FL 33445 561-330-3151 AbilityCommerce.com

Access Co. Ltd. . . . . . . . . . . . . . . . . 332 Tomihisa Kamada, CEO Kunihiro Ishiguro, CIO/CTO Toshiya Yasui, COO Nobuya Murofushi, CFO Hirata Bldg., 2-8-16 Sarugaku-cho, Chiyoda-ku Tokyo, Japan 101-0064 81-3-5259-3511 Access-company.com

AbleCommerce . . . . . . . . . . . . . . . 102 Logan Rhodehamel, President P.O. Box 873249 Vancouver, WA 98687-3249 866-571-5888 AbleCommerce.com

Access Technology Solutions . . . . . . . . 103 Chris Boyle, President/CEO 5252 N. Edgewood Drive, Suite 275 Provo, UT 84047 801-420-9200 AccessTS.com

ABOL Software . . . . . . . . . . . . . . . 102 Maik Goettel, President/CEO Joerg Schmidt, CIO 413 Creekstone Ridge Woodstock, GA 30188 678-494-3172 ABOLSoftware.com

Accesso . . . . . . . . . . . . . . . . . . . 332 Steven K. Brown, CEO Janel Pisorchik, Director, Business Operations Eric Petrusic, VP, Application Development TJ Christensen, Director, Business Development Corey Bobb, Director, Network Services 300 Colonial Center Pkwy., Suite 150 Lake Mary, FL 32746 407-333-7311 Accesso.com

Acadaca . . . . . . . . . . . . . . . . . . . 103 Jason Feingold, Founder Frank Weil, President Dawn Trenson, Director, Sales & Marketing JT Martin, VP, Operations 636 Broadway, Suite 100 New York, NY 10012 212-505-5885 Acadaca.com Accenture Ltd. . . . . . . . . . . . . . . . . . 36 Pierre Nanterme, CEO Roxanne Taylor, Chief Marketing & Communications Officer Kevin M. Campbell, Group Chief Executive, Technology Shawn Collinson, Chief Strategy Officer Jo Deblaere, COO 1345 Avenue of the Americas New York, NY 10105 877-889-9009 Accenture.com Accertify . . . . . . . . . . . . . . . . . . . 185 Jeff Liesendahl, President David Vergara, VP, Marketing Andrew Lauter, CTO 1075 Hawthorn Drive Itasca, IL 60143 630-735-4400 Accertify.com


AccuData Integrated Marketing . . . . . . . 132 Rich Lancaster, CEO Andrew Russo, VP, Modeling & Analytics Eric McGrail, SVP, Technoloy Solutions Bree Verrengia, EVP, Data Solutions, Customer Service & Sales Operations Lynn Rovelstad, EVP, Sales 5220 Summerlin Commons Blvd., Suite 200 Fort Myers, FL 33907 800-732-3440 AccuData.com Accudata Technologies . . . . . . . . . . . . 84 Greg Smith, CEO 800 N. Waters Drive Allen, TX 75013 972-390-2610 AccuDataTech.com Acculynk . . . . . . . . . . . . . . . . . . . 186 Ashish Bahl, Chairman/CEO Sandra Chesnutt, VP, Marketing Collin Flotta, SVP, Operations Nandan Sheth, President/COO 2812 Spring Road Southeast, Suite 160 Atlanta, GA 30339 678-894-7010 Acculynk.com


Acentris LLC . . . . . . . . . . . . . . . . . . 84 Kurt D. Olender, Founder Michael J. Feldman, Founder 2840 Morris Ave. Union, NJ 07083 908-964-2420 Acentris.com ACH Direct . . . . . . . . . . . . . . . . . . 186 Jeff Thorness, President/CEO Leslie Hendrix, VP, Business Development Charles E. Patrick III, CTO Jay Alsup, Director, Marketing 500 W. Bethany, Suite 200 Allen, TX 75013 866-290-5400 ACHDirect.com AcquireWeb . . . . . . . . . . . . . . . . . 132 Jay Dean, GM Tom Alison, SVP, Marketing & Sales Albert Gadbut, President/CEO 1065 E. Hillsdale Blvd., Suite 310 Foster City, CA 94404 650-212-2230 AcquireWeb.com Acquity Group . . . . . . . . . . . . . . 286, 314 Chris Dalton, President/CEO Matt Schmeltz, EVP, Marketing Jon Borg-Breen, SVP, Business & Technology Enablement Jim Newman, EVP, Operations Tom Nawara, Managing Director, Digital Strategy & Design Chris Hauca, VP, E-Commerce Solutions 500 W. Madison St., Suite 2200 Chicago, IL 60661 312-427-2470 AcquityGroup.com Act Fast Delivery . . . . . . . . . . . . . . . 93 Mike Miller, President 4730 Broom St. San Antonio, TX 78217 877-650-3278 ActFastDelivery.com Acteea . . . . . . . . . . . . . . . . . . . . 274 Coleman Barney, President/CEO Anne Vincenti, Director, Product Management Tim Jarvis, CTO Matt Craven, VP, Professional Services 56 E. Broadway Salt Lake City, UT 84111 801-990-4700 Acteea.com Activa Live . . . . . . . . . . . . . . . . . . 69 Jeffrey Kazmierski, President 25701 Jefferson Ave. St. Clair Shores, MI 48081 888-424-2844 ActivaLive.com Active+ Software . . . . . . . . . . . . . . 132 Daniel Doguet, CEO/Founder 5, avenue Roger Roquefort Marquixanes, France 66320 33-486688380 Activeplus.com


Executive Directory and Index ActiveCampaign . . . . . . . . . . . . . . . 132 Jason VandeBoom, Founder 150 N. Michigan Ave., Suite 1230 Chicago, IL 60601 800-357-0402 ActiveCampaign.com ACTON International . . . . . . . . . . . . 133 Sam Lambert, President/COO 5760 Cornhusker Hwy., Suite 1 Lincoln, NE 68507 402-742-2820 ACTON.com Actonia . . . . . . . . . . . . . . . . . . . 219 Kelpash Guard, CEO Mitul Ghandi, Founder/VP 380 E. Northwest Hwy., Suite 220 Des Plaines, IL 60016 773-295-1610 Actonia.com Acumium LLC . . . . . . . . . . . . . . . . 103 Dan Costello, Founder/President 5133 W. Terrace Drive, Suite 300 Madison, WI 53718 608-310-9700 Acumium.com Acxiom Corp. . . . . . . . . . . . . . . . 69, 314 Scott E. Howe, CEO/President Tim Suther, CMO/SVP John A. Adams, COO/EVP Shawn M. Donovan, EVP/Chief Sales Officer John A. Adams, COO/EVP 601 E. Third St. Little Rock, AR 72201 888-322-9466 Acxiom.com Adage Technologies . . . . . . . . . . . . . 305 Roy Chomko, President Natalie Lopez, Director, Marketing Patrick Emmons, Director, Professional Services 651 W. Washington Blvd., Suite 405 Chicago, IL 60661 312-258-1200 AdageTechnologies.com Adaptive Path . . . . . . . . . . . . . . . . 309 Brandon Schauer, President/Managing Director Pam Daghlian, Marketing Manager PJ Onori, Design Technologist Jesse James Garrett, President/Founder Pier One, Bay 2 San Francisco, CA 94107 415-495-8270 AdaptivePath.com AddressDoctor . . . . . . . . . . . . . . . . 84 Sven Schrieber, Founder 208 S. Wilimington St., Suite 200 Raleigh, NC 27601 866-402-2800 AddressDoctor.com


Adepto Solutions . . . . . . . . . . . . . . 254 Kiran Kumar, CEO Ashok Madarvally, Head, Products Prem Pillai, CTO 18607 Klum Place Rowland Heights, CA 91748 888-721-8051 trollyapp.com Adgregate Markets . . . . . . . . . . . . . 103 John Underwood, COO 28 Liberty Ship Way, Suite 2800 Sausalito, CA 94965 415-315-9098 Adgregate.com Adknowledge . . . . . . . . . . . . . . . . 219 Scott Lynn, CEO Eric John, VP, Marketing Dr. Usama Fayyad, Chief Scientist Brett Brewer, President Mike Fitzgerald, COO Marco Ilardi, Chief Revenue Officer Mike Geroe, General Counsel 10940 Wilshire Blvd., 11th Floor Beverly Hills, CA 90024 310-526-6680 Adknowledge.com Adlucent . . . . . . . . . . . . . . . . . . . 219 Jon Armstrong, CEO Ashwani Dhar, Chief Client Officer Michael Griffin, CTO/Founder 2130 S. Congress Ave., Suite 100 Austin, TX 78704 800-755-9152 Adlucent.com AdMob Inc. (Google Inc.) . . . . . . . . . . 314 Omar Hamoui, CEO Russell Buckley, VP, Global Alliances 60 E. 3rd Ave., Suite 225 San Mateo, CA 94401 650-931-3940 AdMob.com Adobe Omniture . . . . . . . . . . . . . . . 314 Brad Rencher, SVP/GM, Omniture Business Unit Aseem Chandra, VP, Product Marketing Brett Error, VP/GM, Product & Technology Matt Langie, Director, Product Marketing 550 E. Timpanogos Circle Orem, UT 84097 801-722-7000 Omniture.com Adobe Scene7 . . . . . . . . . . . . . . . . 50 Doug Mack, VP/GM, Consumer & Hosted Solutions Sheila Dahlgren, Sr. Director, Adobe Scene7 Product Marketing Peter Noel, Sr. Director, Adobe Scene7 Technology & Operations Andy Jennings, Director, Worldwide Sales - SaaS 601 Townsend St. San Francisco, CA 94103 877-723-6370 Scene7.com

Adobe Systems Inc. . . . . . . . . . . . 50, 250 Shantanu Narayen, President/CEO Ann Lewnes, SVP, Global Marketing Kevin Lynch, CTO Brad Rencher, VP/GM, Omniture Business Unit Darren Johnson, VP, Sales 345 Park Ave. San Jose, CA 95110 408-536-6000 Adobe.com Adometry Inc. . . . . . . . . . . . . . . . . 220 Paul Pellman, CEO Kent Emeson, Director, Marketing John Dietz, VP, Product Management Peter Norwood, COO Scott Carlton, VP, Operations & Client Services Kimberly Davis, VP, Sales Robert Marsa, VP, Technology 4301 Westbank Drive, Building A, Suite 100 Austin, TX 78746 512-852-7100 Adometry.com AdShip.com . . . . . . . . . . . . . . . . . . 93 Patrick Blanchet, Founder/CEO Jose Li, VP, Business Development & Marketing Jim O’Reilly, Director, Technology 1000 5th St., Suite 400 Miami Beach, FL 33139 305-462-3744 AdShip.com Advertise.com . . . . . . . . . . . . . . . . 220 Daniel Yomtobian, Founder/CEO Simon Chernin, Director, Marketing Kyle Kohler, Systems Architect Tony Terani, Director, Client Services 15303 Ventura Blvd., Suite 1150 Sherman Oaks, CA 91403 800-710-7009 Advertise.com Adyen Payment Services . . . . . . . . . . 186 Pieter van der Does, CEO Peter J. Caparso, President, North America Roelant Prins, COO Arnout Schuijff, CTO 241 Boston Post Road, 1st Floor Northborough, MA 01752 866-616-8008 Adyen.com Aegis Mobile . . . . . . . . . . . . . . . . . 332 Rich LaPerch, CEO Marcellus Alexander, Manager, Marketing 6518 Meadowridge Road, Suite 124 Columbia, MD 21075 443-459-9233 AegisMobile.com AffiliateTraction . . . . . . . . . . . . . . . . 32 Greg Shepard, CEO Marty Bickford, Managing Director, US Operations 2125 Delaware Ave., Suite E Santa Cruz, CA 95060 831-464-1441 AffiliateTraction.com



Executive Directory and Index Affinion Group . . . . . . . . . . . . . . . . . 36 Lloyd Wirshba, President, North America Bill Graham, EVP, Marketing Services 6 High Ridge Park Stamford, CT 06905 203-956-1000 Affinion.com Affinity Express Inc. . . . . . . . . . . . . . 286 Kenneth Swanson, CEO Kelly Glass, VP, Marketing Frank Dickinson, CTO David Kang, Chief Digital Officer David McTarnaghan, President, Ad Services 2200 Point Blvd., Suite 130 Elgin, IL 60123 847-930-3205 AffinityExpress.com AFMS Logistics Management Group . . . . 157 Mike Erickson, President Scott Mocklin-Dwiggins, Director, Operations 10260 S.W. Greenburg Road, Suite 1020 Portland, OR 97223 800-246-3521 AFMS.com Agendize . . . . . . . . . . . . . . . . . . . 69 Alex Rambaud, CEO Nancy Essebag, Marketing Communications Manager Matt Fogel, VP, Product 3981 Blvd. St-Laurent, Suite 210 Montreal, QC Canada H2W 1Y5 514-289-7007 Agendize.com Agentrics LLC . . . . . . . . . . . . . . . . 258 Wliington Machado, CEO Ricardo Goncalves, Head, Marketing Fabio Beckenkamp, Head, Technology Daniele Fonseca, Chief, Human Resources 200 W. Monroe, Suite 1200 Chicago, IL 60606 312-706-3600 Agentrics.com Aggregate Knowledge . . . . . . . . . . . . 209 Dave Jakubowski, CEO Rob Grzywinski, CTO 1820 Gateway Drive, Suite 300 San Mateo, CA 94404 650-293-2920 AggregateKnowledge.com Agilone . . . . . . . . . . . . . . . . . . . 274 Omer Artun, CEO/Founder 50 University Ave., Suite 362 Los Gatos, CA 95030 877-769-3047 Agilone.com Air2Web . . . . . . . . . . . . . . . . . . . 347 Tom Cotney, CEO Alexandra Warner, Director, Global Marketing Solutions Harvey Scholl, CTO Lane Savage, VP, Sales 3424 Peachtree Road Northeast, Suite 400 Atlanta, GA 30326 404-942-5300 Air2Web.com 356 Internet Retailer

AisleBuyer LLC . . . . . . . . . . . . . . . . 325 Andrew Paradise, CEO Scott Todaro, VP, Marketing Dan Preston, CTO Mark Farnham, COO 321 Summer St., 8th Floor Boston, MA 02210 617-606-7062 AisleBuyer.com Aivea Corp. . . . . . . . . . . . . . . . . . . 104 Tisson Mathew, CEO 14631 S.W. Millikan Way Beaverton, OR 97006 800-779-7506 AiveaCommerceServer.com Akamai Technologies . . . . . . . . . . 50, 332 Paul Sagan, President/CEO Robert Hughes, EVP, Global Sales, Services & Marketing Mike Afergan, CTO David Kenny, President Tom Leighton, Co-Founder/Chief Scientist 8 Cambridge Center Cambridge, MA 02142 877-425-2624 Akamai.com AKQA . . . . . . . . . . . . . . . . . . . . . 332 Tom Bedecarre, CEO Jim Rossman, President/COO Stuart Sproule, Managing Director 118 King St., 6th Floor San Francisco, CA 94107 415-645-9400 AKQA.com AlertBot . . . . . . . . . . . . . . . . . . . 298 Pedro Pequeno, CEO 961 Marcon Blvd., Suite 400 Allentown, PA 18109 610-231-3799 AlertBot.com Alexander Interactive Inc. . . . . . . . 286, 309 Alex Schmelkin, President Josh Levine, Chief Experience Officer David Wertheimer, Director, Strategy/CEO, Canopy Commerce Philip Cotty, Technology Director Meghan Widman, Design Director Michael Piastro, UX Director David Ow, Project Management Director 149 Fifth Ave., 2nd Floor New York, NY 10010 212-598-2800 AlexanderInteractive.com Alibaba.com . . . . . . . . . . . . . . . . . 244 Jonathan Lu, CEO/Executive Director Andy Li, CTO Sabrina Peng, VP/Executive Director Maggie Wu, CFO/Executive Director 3945 Freedom Circle, Suite 600 Santa Clara, CA China 95054 408-748-1200 Alibaba.com


All Web Promotion . . . . . . . . . . . . . 220 Michael Roebuck, GM Peter Roebuck, Director, Marketing Karl Ribas, Project Manager 345 N. Lewis Ave. Oglesby, IL 61348 815-883-9462 AllWebPromotion.com Allegiance . . . . . . . . . . . . . . . . . . 70 Adam Edmunds, CEO Chris Cottle, EVP, Marketing & Products Jason Taylor, EVP, Development JD Jeppson, EVP, Sales Eric Johnson, EVP, Finance & Operations 10713 S. Jordan Gateway, Suite 230 South Jordan, UT 84095 866-794-4785 Allegiance.com Alpine Access . . . . . . . . . . . . . . . . 70 Christopher M. Carrington, President/CEO Cynthia Phillips, VP, Marketing Michael Kleck, VP, IT Rob Duncan, COO Bob Pinkerton, CFO John Kruper, President, Alpine Access University Jim Ball, Co-Founder 1120 Lincoln St., Suite 1400 Denver, CO 80203 303-279-0585 AlpineAccess.com Alterian . . . . . . . . . . . . . . . . . . . . 133 Heath Davies, CEO Malti Shukla, VP, Marketing, The Americas Mike Talbot, CTO 35 E. Wacker Drive, Suite 200 Chicago, IL 60601 312-704-1700 Alterian.com Altman Dedicated Direct . . . . . . . . . . . 36 Shari Altman, President 853 Academy St. Rural Hall, NC 27045 336-969-9538 AltmanDedicatedDirect.com Amadesa . . . . . . . . . . . . . . . . . . 209 Avi Kedmi, Founder, CEO Pete Olson, VP, Enterprise Solutions Shlomo Lahav, Chief Scientist Gary Kaufman, CFO Vince Beese Chief Revenue Officer 630 Davis St., #300 Evanston, IL 60201 866-321-8245 Amadesa.com Amazon Payments . . . . . . . . . . . . . . 186 Sebastian Gunningham, SVP, Seller Services Will Daugherty, VP, External Payment Services 2201 Westlake Ave., Suite 500 Seattle, WA 98121 206-266-1834 Payments.Amazon.com


Executive Directory and Index Amazon Services LLC, Amazon Product Ads . . . . . . . . . . . 244 Jeffrey P. Bezos, Founder/CEO Jeff Blackburn, SVP, Business Development Paul Kotas, VP, Advertising 410 Terry Ave. North Seattle, WA 98109 ProductAds.Amazon.com Amazon Services LLC, Fulfillment by Amazon . . . . . . . . . . . 164 Jeffrey P. Bezos, President/CEO Sebastian Gunningham, SVP, Seller Services Thomas Taylor, VP, FBA & Webstore 2201 Westlake Ave., Suite 500 Seattle, WA 98121 AmazonServices.com Amazon Services LLC, Amazon Webstore . . . . . . . . . . . . . 104 Sebastian Gunningham, SVP, Seller Services Chuck Moore, VP, Amazon E-Commerce Products Adrian Agostini, VP, Sales 2201 Westlake Ave., Suite 500 Seattle, WA 98121 206-266-9270 AmazonServices.com/amazoncommerce

AnswerNet . . . . . . . . . . . . . . . . . . 70 Gary A. Pudles, President/CEO 2325 Maryland Road, Suite 150 Willow Grove, PA 19090 800-411-5777 AnswerNet.com antarctica | DIGITAL Marketing Ltd. . . . . . 71 Peter Steele, CEO Peter Hrabinsky, VP, Marketing Michael Preradovic, VP, Technology 112 – 828 Harbourside Drive North Vancouver, BC Canada V7P 3R9 866-232-2124 AntarcticaDigital.com AP Ltd. . . . . . . . . . . . . . . . . . . . . 287 Sheldon Anderson, Partner Bill Pohlman, Partner 1590 S. Milwaukee Ave., Suite 305 Libertyville, IL 60048 847-816-3444 APLtd.com

American Merchant Systems . . . . . . . . 187 Jack Daryanani, Sales Manager 3450 E. Russell Road Las Vegas, NV 89120 702-454-0760 AMSVISA.com

Apogee Search . . . . . . . . . . . . . . . . 220 Bill Leake, CEO Craig Tomlin, VP, Online Marketing & User Experience Steven Shanklin, Director, Technology Paul Robinson, President/COO 8701 N. Mopac Expressway, Suite 400 Austin, TX 78759 855-360-4601 Apogee-Search.com

American Spirit Graphics . . . . . . . . . . 133 Darren Carlson, CEO Lauren E. Drevlow, EVP Rob Kottke, Information Services Manager 801 S.E. 9th St. Minneapolis, MN 55414 612-623-3333 ASCG.com

App Ninjas . . . . . . . . . . . . . . . . . . 325 John Waldron, CEO Derek Del Conte, President Ryan Johnson, CTO 555 Wall St. Dublin, OH 43017 888-364-6527 AppNinjas.com

Americaneagle.com . . . . . . . . . . 104, 309 Anthony Svanascini, CEO Michael Svanascini, President Ryan McElrath, CTO 1 S. Northwest Hwy., 5th Floor Park Ridge, IL 60068 847-699-0300 Americaneagle.com

App Publishing LLC . . . . . . . . . . . . . 305 Bill Broadbent, CEO Link Stevens, President P.O. Box 7681 Portland, ME 04112 800-985-9277 AppPublishing.com

Anchor Retail . . . . . . . . . . . . . . . . 133 Mark Schenker, President/CEO 1900 New Hwy. Farmingdale, NY 11735 631-306-9334 AnchorRetailSolutions.com Angel.com . . . . . . . . . . . . . . . . . . . 70 David Rennyson, President/COO Don Keane, VP, Marketing & Business Development Prakash Durgani, VP, Engineering & Operations Kevin Shelly, VP, Sales 1850 Towers Crescent Plaza Tysons Corner, VA 22182 888-692-6435 Angel.com


Aramex . . . . . . . . . . . . . . . . . . . . 93 Fadi Ghandour, Founder/CEO Lina Shehadeh, CMO Samer Awajan, CTO Iyad Kamal, COO Tommy Kelly, CEO, Europe & North America 182-21 150th Ave. Springfield Gardens, NY 11413 718-553-8740 Aramex.com

AREA203 Marketing . . . . . . . . . . . . . 274 Doug Freeman, President Hemant Butti, Head, Digital Marketing Elizabeth Ross, Manager, SEO Ben Matthews, Director, Business Development Jason Wilson, Manager, PPC Sylvia Cintron, Manager, Affiliate Marketing Casey Knox, Director, Social Media & Digital PR 1516 Riverside Drive Chattanooga, TN 37406 866-205-6442 AREA203.com Argix Direct . . . . . . . . . . . . . . . . . . 93 Ken Wappel, CEO/Chairman of the Board Mike Guerriero, EVP, Sales Nino Silvano, CIO Pete Leap, COO Jack Vreeland, EVP, Operations, Finance, IT 100 Middlesex Center Blvd. Jamesburg, NJ 08831 732-656-2550 ArgixDirect.com Arial Software LLC . . . . . . . . . . . . . . 134 Michael A. Adams, President/CEO Sheh L. Adams, CFO 1501 Stampede Ave., #9005 Cody, WY 82414 949-218-3852 ArialSoftware.com Ariba . . . . . . . . . . . . . . . . . . . . . 104 Robert M. Calderoni, Chairman/CEO Kevin Costello, President Bhaskar Himatsingka, CTO Tim Minahan, CMO 910 Hermosa Court Sunnyvale, CA 94085 650-390-1000 Ariba.com Ark Teleservices . . . . . . . . . . . . . . . 71 Allen Cohen, Co-Founder 2 E. Merrick Road Valley Stream, NY 11580 800-898-5367 ArkTele.com ARS Interactive . . . . . . . . . . . . . . . . 50 Jay Heavilon, President Marc Serrano, VP, Content Management 220 N. Smith St., Suite 310 Palatine, IL 60667 423-648-5838 thinkARS.com Arvato Systems . . . . . . . . . . . . . . . 105 Frank O. Zimmermann, CEO Martin K. Guersoy, Senior Director, Sales & Marketing Christian Neeb, Chief Solutions Architect Dagmar Ludwig, Senior Delivery Manager Boris Katsman, CFO 1700 Broadway, 26th Floor New York, NY 10019 212-782-0335 US.ArvatoSystems.com



Executive Directory and Index Ascentium . . . . . . . . . . . . . . . . . . 287 Curt Doolittle, CEO Alain Dias, COO Steven Salta, President 10500 N.E. 8th St., Suite 1300 Bellevue, WA 98004 425-519-7700 Ascentium.com AspDotNetStorefront . . . . . . . . . . . . 333 Robert (Rob) Anderson, President/CEO Dan Van Kuren, COO Lisa Breda, VP, Sales 28901 Clemens Road, Suite 105 Westlake, OH 44145 602-490-0243 AspDotNetStorefront.com At Auction . . . . . . . . . . . . . . . . . . 105 John House, President/CEO Mike Coming, CTO 1200 Lakeside Pkwy., Suite 450 Flower Mound, TX 75028 972-316-4800 AtAuction.com AT&T . . . . . . . . . . . . . . . . . . . . . 282 Randall L. Stephenson, Chairman/CEO/President Cathy Coughlin, Sr. EVP/Global Marketing Officer John Donovan, CTO 208 S. Akard St. Dallas, TX 75202 210-821-4105 ATT.com Atimi Software Inc. . . . . . . . . . . . . . 305 Steven Gully, President Scott Michaels, VP Tim Stringer, Director, Desktop Sales 311 Water St., Suite 500 Vancouver, BC, Canada V6B 1B8 604-684-1319 Atimi.com Atlantic.Net . . . . . . . . . . . . . . . . . 282 Marty Puranik, Founder/CEO 440 W. Kennedy Blvd., Suite 3 Orlando, FL 32810 800-921-9328 Atlantic.net AtLast Fulfillment . . . . . . . . . . . . . . 157 Ted Tanner, Founder Mike Manzione, CEO/President Stephen Ely, CIO/VP, Operations 22100 E. 26th Ave., Suite 100 Aurora, CO 80019 877-276-3127 AtLastFulfillment.com Atrinsic Interactive . . . . . . . . . . . . . 221 Aaron Baker, President, Interactive Kevin J. Carney, VP, Sales & Business Development Christopher Graham, SVP, Operations & Business Intelligence Samantha Morris, VP, Affiliate Marketing David Rifkin, VP, Search Jeffrey Greenspan, Director, Business Intelligence 469 7th Ave., 10th Floor New York, NY 10018 212-716-1977 AtrinsicAffiliateNetwork.com 358 Internet Retailer

Augme Technologies Inc. . . . . . . . . . . 315 Paul Arena, CEO/Director David Apple, CMO Nathaniel T. Bradley, Chief Technology & Product Officer Anthony Iacovone, Founder/Chief Innovation Officer James G. Crawford, CIO/Director Phillip C. Rapp, Jr., COO Meg Walsh, President, Augme mHealth 43 W. 24th St., 2nd Floor New York, NY 10010 855-423-5433 Augme.com Auric Systems International . . . . . . . . . 187 Raymond Côté, President John Tourgee, VP, Business Development 85 Grove St. Peterborough, NH 03458 603-924-6079 AuricSystems.com Authorize.Net . . . . . . . . . . . . . . 187, 325 Robert E. Donahue, CEO John Bodine, VP, Sales & Marketing George Barby, VP, Worldwide Operations P.O. Box 8999 San Francisco, CA 94128 866-437-0476 Authorize.Net Automated Packaging Systems . . . . . . . 158 Bernie Lerner, CEO Cliff Brehm, President/COO 10175 Philipp Pkwy. Streetsboro, OH 44241 800-527-0733 AutoBag.com Autonomy Corp. . . . . . . . . . . . . . 51, 347 Michael Lynch, Founder/CEO Nicole Eagan, CMO Peter Menell, Chief Research Officer Stouffer Egan, CEO, U.S. Andrew M. Kanter, COO One Market Plaza Spear Tower, Suite 1900 San Francisco, CA 94105 415-243-9955 Autonomy.com Avalara . . . . . . . . . . . . . . . . . . . 187 Scott McFarlane, CEO Pat Falle, VP, Sales Bryan Wiggins, VP, Marketing Marshal Kushniruk, EVP, Strategic Accounts & Customer Appreciation 100 Ravine Lane Northeast, Suite 220 Bainbridge Island, WA 98110 877-780-4848 Avalara.com AvantLink.com . . . . . . . . . . . . . . . . 32 Scott Kalbach, Founder/CEO Gary Marcoccia, Founder/CMO Paul Kalbach, Founder/VP, Sales David Clark, CTO 1200 Iron Horse Drive Park City, UT 84060 435-608-0294 AvantLink.com


Avetti Commerce . . . . . . . . . . . . . . 105 David Sopuch, E-Business Director 92 Caplan Ave., Suite 206 Barrie, ON Canada L4N 0Z7 705-797-2105 AvettiCommerce.com Awareness . . . . . . . . . . . . . . . . . 254 Brian Zanghi, CEO Mike Lewis, VP, Marketing & Sales David Carter, Founder/CTO Melissa Leffler, VP, Engineering 25 Corporate Drive, Suite 390 Burlington, MA 01803 866-487-5623 AwarenessNetworks.com Axway . . . . . . . . . . . . . . . . . . . . 258 Christophe Fabre, CEO Mike Nason, EVP, Global Distribution & Sales John Thielens, Chief Architect, Cloud Services 6811 E. Mayo Blvd., Suite 400 Phoenix, AZ 85054 480-627-1800 Axway.com AYU Technologies . . . . . . . . . . . . . . 343 Dustin Yu, Co-Founder/CTO Adam J. Stass, Managing Director Lois Brooks, Director, Operations 2100 W. Loop South, Suite 900 Houston, TX 77027 888-696-4513 WebsiteAlive.com B2C Partners . . . . . . . . . . . . . . . . . 37 Bill Mirabito, Founder/Principal Consultant 303 Elm St. Kingston, MA 02364 781-585-0750 B2Cpartners.com Bader Rutter & Associates . . . . . . . . . 315 Greg Nickerson, President Timothy Cascio, Senior Digital Strategist 13845 Bishop’s Drive Brookfield, WI 53005 262-784-7200 BaderRutter.com Band Digital Inc. . . . . . . . . . . . . . . . 315 David Skinner, CEO Chip Weinstein, President Zac Rybacki, National Director, Creative 150 N. Michigan Ave., Suite 300 Chicago, IL 60661 312-981-6000 BandDigital.com Bango Inc. . . . . . . . . . . . . . . . . . . 326 Ray Anderson, CEO Anil Malhotra, SVP, Marketing & Alliances Lee Davies, CTO Andy Bovingdon, VP, Product Marketing 20 W. 22nd St., Suite 906 New York, NY 10010 866-528-6897 Bango.com


Executive Directory and Index Bank of America Merchant Services . . . . 188 Tom Bell, CEO Tina McCoy, CMO Mike Reed, COO Brett Narlinger, EVP, Corporate Sales 5565 Glenridge Connector, Northeast, 17th Floor Atlanta, GA 30342 866-538-3827 BankofAmerica.com Barilliance . . . . . . . . . . . . . . . . . . 210 Nir Ben-Dor, Co-Founder Amir Globerson, Scientific Advisor Ido Ariel, Co-Founder 32 Nachshon St., Ramat Hasharon, Israel 47301 617-284-6237 Barilliance.com Baynote . . . . . . . . . . . . . . . . . . . 210 Doug Merritt, President/CEO Gary Specter, VP, Sales Scott Brave, CTO Bill Hustad, Chief Customer Officer Anurag Wadehra, CMO 5300 Stevens Creek Blvd., Suite 200 San Jose, CA 95129 866-921-0919 Baynote.com Bazaarvoice . . . . . . . . . . . . . . . . . 210 Brett Hurt, Founder/CEO Erin Mulligan Nelson, CMO Bratn Barton, Co-Founder/Chief Innovation Officer Heather Brunner, COO Mike Svatek, Chief Product Officer Mark Riggs, Chief Client Officer Michael Osborne, Chief Revenue Officer 3900 North Capital of Texas Hwy., Suite 300 Austin, TX 78746 512-551-6000 Bazaarvoice.com BBB International LLC . . . . . . . . . . . . 158 Robert Byrnes, Managing Partner John Byrnes, Partner, Warehouse Operations & Logistics Kurt Blatt, Partner, Technical Operations & Logistics 1100 Towbin Ave., Suite B Lakewood, NJ 08701 732-244-1662 BBBInternational.com Beanbasket.com . . . . . . . . . . . . . . 178 John Ambrose, Co-Founder Michael Harper, Co-Founder 120 N. Commercial St. Neenah, WI 54956 877-324-2326 Beanbasket.com Beanstream Internet Commerce . . . . . . 188 Craig Thomson, CEO Ryan Stewart, Product Manager Chris Koide, COO 2659 Douglas St. Victoria, BC Canada V8T 4M3 888-472-2072 Beanstream.com


Become.com . . . . . . . . . . . . . . . . . 244 Michael Yang, Founder/President/CEO Greg Haslam, SVP, U.S. Comparison Shopping Jon Glick, VP, Product Search & Comparison Shopping Arjun Jayaram, VP, Engineering 640 W. California Ave., Suite 110 Sunnyvale, CA 94086 408-215-4700 Become.com BenchmarkPortal . . . . . . . . . . . . . . . 71 Bruce Belfiore, CEO/Senior Research Executive Jeff Robertson, VP, Sales & Marketing Sean Vierling, President Jon Anton, Founder Purdue Research Park, 3000 Kent Ave. West Lafayette, IN 47906 800-214-8929 BenchmarkPortal.com Better Packages . . . . . . . . . . . . . . . 158 Jeffrey Deacon, VP, Sales & Marketing 255 Canal St., P.O. Box 711 Shelton, CT 06484 800-237-9151 BetterPackages.com BeyondROI LLC . . . . . . . . . . . . . . . 221 Richard J. Pollack, Chairman/CEO Stacey Wong, Marketing Manager David DeMayo, CIO Hal R. Samuelson, President Jay Forte, Chief Performance Officer 4855 Technology Way, #710 Boca Raton, FL 33431 954-456-5000 BeyondROI.com BigCommerce Pty. Ltd. . . . . . . . . . . . 105 Eddie Machaalani, Co-CEO Mitchell Harper, Co-CEO Lee Sellers, Head, Sales Richard Long, Head, Support Chris Iona, Head, Product Development Jeffrey Gray, Head, Online Marketing Steven Donnelly, Head, Human Resources 2711 W. Anderson Lane, Suite 200 Austin, TX 78749 888-699-8911 BigCommerce.com Bill Me Later . . . . . . . . . . . . . . . . . 188 Scott Thompson, President Ranjana Clark, SVP/Chief Customer & Marketing Officer Gary Marino, SVP, Credit Products & Risk P.O. Box 2394 Omaha, NE 68103 866-528-3733 BillMeLaterSolutions.com Billing Revolution . . . . . . . . . . . . . . 326 Andy Kleitsch, CEO Randy De Los Reyes, CTO Michael Dulong, SVP 1409 Post Alley Seattle, WA 98101 206-223-0787 BillingRevolution.com

BilltoMobile . . . . . . . . . . . . . . . . . 326 Jim Greenwell, President/CEO Madhura Belani, VP, Products & Marketing Warren Faleiro, CTO Robert Payne, CFO Denise Archer, VP, Carrier Partnerships & Media Communications Steve Klebe, VP, Business Development & Strategy Hunjin Jung, VP, Account Management 2833 Junction Ave., Suite 202 San Jose, CA 95134 408-232-3300 BilltoMobile.com Billups Design . . . . . . . . . . . . . . . . 310 Ted Billups, Founder/Creative Technologist Sam Karow, Marketing Strategist/Media Director Charles Stevenson, Founder/Creative Director David McPherson, Strategy/Creative Director 650 W. Lake St., Suite 330 Chicago, IL 60661 312-930-1145 BillupsDesign.com Bing.com . . . . . . . . . . . . . . . . . . 244 Steve Ballmer, CEO, Microsoft Yusuf Mehdi, SVP, Online Audience Business Group One Microsoft Way Redmond, WA 98052 425-882-8080 Bing.com/cashback BIONIQ . . . . . . . . . . . . . . . . . . . . 106 Russell Coltess, President/Solution Architect Serge van der Lingen, CTO Julian Coltess, Operations Manager 28 Deakin St., Suite 202 Ottawa, ON Canada KE28B7 613-321-0027 Bioniq.ca BirdDog Software . . . . . . . . . . . . . . 106 Robin Zwirtz, President Jeremy Moberly, VP, Sales 8277 S. Walker Ave. Oklahoma City, OK 73139 877-794-5950 BirdDogSW.com Bitstream Inc. . . . . . . . . . . . . . . . . 315 Anna M. Chagnon, CEO John Collins, CTO Sampo Kaasila, VP, R&D 500 Nickerson Road Marlborough, MA 01752 617-497-6222 Bitstream.com Bizwatch Search Analytics . . . . . . . . . 221 Laura Thieme, President Mike Sack, CTO 500 W. Wilson Bridge, Suite 314 Worthington, OH 43085 614-846-7560 BizwatchSearchAnalytics.com



Executive Directory and Index Blast Radius Inc. . . . . . . . . . . . . . . . 287 Gurval Caer, CEO/President Bill Schonbrun, EVP, Global Client Development Barry Yates, COO Lee Feldman, Chief Experience Officer Chris Coghlan, EVP, Client Development 285 Madison Ave., 19th Floor New York, NY 10017 866-473-6800 BlastRadius.com Blue Hue . . . . . . . . . . . . . . . . . . . 71 Brian Olsem, Services and Technology President Angie Kopischke, President, Blue Hue Sarah Ruggless, VP, Blue Hue 1985 Lookout Drive North Mankato, MN 56003 877-233-0774 BlueHueInteractive.com Blue Moon Works Inc. . . . . . . . . . . 221, 316 Cynthia L. Brown, CEO A.J. Workman, CMO Ziyi Wang, Chief Marketing Scientist Taya S. Chase, COO Cindy Krum, Mobile Marketing Specialist 3773 Cherry Creek Drive North, Suite E985 Denver, CO 80209 877-765-0539 BlueMoonWorks.com BlueHornet Networks . . . . . . . . . 134, 315 Joel Roenning, CEO, Digital River Jim Wehmann, SVP, Global Marketing, Digital River Christopher Rence, CIO 2355 Northside Drive, Suite B250 San Diego, CA 92108 619-295-1856 BlueHornet.com

Bold Software LLC . . . . . . . . . . . . . . 72 Steve Castro-Miller, President/CEO Ross A. Haskell, VP, Marketing Jack Squires, VP, Technology Matthew Tharp, VP, Sales 1938 N. Woodlawn, Suite 410 Wichita, KS 67208 316-630-9933 BoldSoftware.com Bongo International . . . . . . . . . . . . . 158 Craig Turnbull, CEO Greg Sack, President, Sales Federico Lara, CTO Charles Owen, COO Gregory Unger, Checkout/Connect Product Manager 315 Seaview Ave. Bridgeport, CT 06607 203-683-4894 BongoUS.com Boomerang Email Marketing Solutions . . . 134 Satwinder Mangat, CEO David Kearney, Chairman 2100 Geng Road, Suite 102 Palo Alto, CA 94303 800-779-7792 Boomerang.com Booyah Networks . . . . . . . . . . . . . . 222 Michael Shehan, Co-Founder/CEO/President J. Allen Dove, CTO Steve Swoboda, Co-Founder/COO/CFO 11030 CirclePoint Road, Suite 350 Westminster, CO 80020 303-345-6600 BooyahNetworks.com

BlueKey Inc. . . . . . . . . . . . . . . . . . . 51 Ben Cash, Managing Director/Chief Creative Officer Danny Beckley, Managing Director/CTO Kirsten Gresk, Director, Client Delivery 127 King St., Suite 202 Charleston, SC 29401 866-215-8927 BlueKeyInc.com

BorderJump . . . . . . . . . . . . . . . . . . 94 Bobby Frank, President/CEO Chris Chamberlain, Partner/Director, Business Development Chuck Bryant, CTO 631 Second Ave. South, Suite 200 Nashville, TN 37210 615-346-9373 BorderJump.us

Blueport Commerce . . . . . . . . . . . . . 106 Carl Prindle, President/CEO Morgan Woodruff, COO 580 Harrison Ave. Boston, MA 02118 781-693-2150 Blueport.com

Brafton Inc. . . . . . . . . . . . . . . . . . . 51 Tom Agnew, VP Patrice Scott, Account Manager, Content Marketing 1 Winthrop Square, 5th Floor Boston, MA 02110 888-268-0107 Brafton.com

BMC Software . . . . . . . . . . . . . . . . 298 Robert E. Beauchamp, Chairman/CEO Ken Berryman, SVP, Strategy & Corporate Development Kia Behnia, SVP/CTO Paul Avenant, President, Enterprise Service Management Business Unit William D. Miller, President, Mainframe Service Management 2101 CityWest Blvd. Houston, TX 77042 800-793-4262 BMC.com

Brand Labs . . . . . . . . . . . . . . . . . . 106 Kevin Harman, President/Co-Founder Dane Downer, Creative Director 360 South St., Suite 300 Rochester, MI 48307 877-837-4792 BrandLabs.us



Branding Brand . . . . . . . . . . . . . . . 333 Christopher Mason, Managing Director Christina Koshzow, Managing Director Joey Rahimi, Managing Partner Robert Franklin, Operations Director Jared Horowitz, Sales Director Nitin Mittal, Finance Director 3710 Forbes Ave. Pittsburgh, PA 15213 412-567-4903 BrandingBrand.com Bridgeline Digital . . . . . . . . . . . . . . 107 Thomas Massie, CEO/Chairman Tony Pietrocola, EVP, Business Development Brett Zucker, EVP/CTO Brian Bolton, SVP, Marketing 10 Sixth Road Woburn, MA 01801 800-603-9936 iApps.com Brightcove . . . . . . . . . . . . . . . . . . 305 Jeremy Allaire, Chairman/CEO Jeff Whatcott, SVP, Marketing Bob Mason, CTO One Cambridge Center Cambridge, MA 02142 617-500-4947 Brightcove.com BroadVision . . . . . . . . . . . . . . . . . 107 Pehong Chen, CEO/Founder Erin Curtis, VP, Marketing Ralph Lentz, VP/GM, Americas 1600 Seaport Blvd., Suite 550, North Building Redwood City, CA 94063 650-331-1000 BroadVision.com Brokers Worldwide . . . . . . . . . . . . . . 94 Michael Hastings, CEO 701C Ashland Ave. Folcroft, PA 19032 800-624-5287 BrokersWorldwide.com Bronto Software . . . . . . . . . . . . 134, 348 Joe Colopy, CEO Susan Wall, VP, Marketing Preston Brown, VP, Product Development Chaz Felix, COO George Moser, VP, Sales 324 Blackwell St., Suite 410 Durham, NC 27701 888-276-6861 Bronto.com Brown Printing Co. . . . . . . . . . . . . . . 258 Volker Petersen, CEO/President Jennifer Bergin, VP, Marketing Pat Bayer, EVP, IT Mike Amundson, EVP, Direct Marketing & Catalogs Larry Hawkey, EVP, Publications 1500 Broadway, Suite 505 New York, NY 10036 866-323-9336 BPC.com


Executive Directory and Index BSG Clearing Solutions . . . . . . . . . . . 188 Greg Carter, CEO Sharon Gallardo, Sr. Marketing Manager Cathy Coleman, SVP, IT Norm Phipps, CFO Betty Cockrell, Director, Product Management Scott Chapman, Director, Business Development, OrderBridge 7411 John Smith Drive, Suite 1500 San Antonio, TX 78229 888-393-5854 BSGClearing.com buySAFE Inc. . . . . . . . . . . . . . . . . . 298 Jeffrey E. Grass, President/CEO Robert T. Kodey, VP, Technology Hans Dreyer, VP, Customer Service & Operations Michael Beveridge, VP, Analytics Shane Lundy, VP, Business Development David Ames, Managing Director, Sales 1611 N. Kent St., Suite 803 Arlington, VA 22209 703-778-4445 buySAFE.com Buysight . . . . . . . . . . . . . . . . . . . 210 Shaukat Shamim, CEO/Co-Founder Jeff Weitzman, CMO Jayesh Bhayani, CTO/VP, Engineering Phu Hoang, Executive Chairman Armin Ebrahimi, COO Richard Johnson, SVP, Sales David Roman, VP, Product Management 550 College Ave. Palo Alto, CA 94306 888-987-7467 Buysight.com Buystream . . . . . . . . . . . . . . . . . . 175 Todd Holmberg, CEO Scott Thomas, CMO Craig Read-Smith, CTO Brandon Orton, VP, Production 12453 S. 265 West, Suite F Draper, UT 84020 801-792-8697 BuyStream.tv Buzzillions.com . . . . . . . . . . . . . . . 245 Pehr Luedtke, CEO Cathy Halligan, SVP, Sales & Marketing Jim Morris, CTO 22 Fourth St., Suite 600 San Francisco, CA 94103 866-345-1461 Buzzillions.com BV Software . . . . . . . . . . . . . . . . . 107 Marcus C. McConnell, Founder/President 9702 Gayton Road, #241 Richmond, VA 23238 804-476-0030 BVSoftware.com


C2 . . . . . . . . . . . . . . . . . . . . . . 287 Carolyn Edwards, President/CEO Todd Kelly, VP, Operations Melissa Dever, VP, Engineering Martin Thieret, VP, Enterprise Infrastructure Solutions 354 Mountain View Drive, Suite 400 Colchester, VT 05446 802-764-1700 Competitive.com Calforex Interpay . . . . . . . . . . . . . . 189 Sam Ranieri, VP Nolan Wright, Business Development Manager Cory Fisk, Director, Systems & Architecture 2300-700 2nd St. Southwest Calgary, AB Canada T2P-2w2 866-266-2441 CalforexInterpay.com CambridgeCommerce . . . . . . . . . . . . 189 John Jensen, President Travis Gomez, Sales Manager Stacey Jensen, Customer Service Manager Paula Berghaus, Customer Service Manager 410 S. Melrose Drive, Suite 107 Vista, CA 92081 760-643-4004 CambridgeCommerce.com Canada Post Borderfree . . . . . . . . . . . 94 Deepak Chopra, President/CEO Laurene Cihosky, SVP, Direct Marketing, Advertising & Publishing Business André Turgeon, SVP/Chief Information Technology Officer Jacques Côté, Group President, Physical Delivery Network Kerry Munro, Group President, Digital Delivery Network Peter Melanson, SVP, Sales 4 Queen St., 5th Floor St. Catharines, ON Canada L2R 5G3 905-688-2615 Canadapost.ca Canadaplus.com . . . . . . . . . . . . . . . 94 Scott Lane, VP, Canadian Operations 6220 Westar Drive LaSalle, ON Canada N9J 0B5 519-734-0292 Canadaplus.com Capacity LLC . . . . . . . . . . . . . . . . . 160 Jeff Kaiden, CEO Thomas Campbell, Chief Strategic Officer Shai Canaan, Manager, IT Operations & Network Allen Kaiden, EVP, Design & Methods Arlen Fish, CFO 1697 Broadway, Suite 902 New York, NY 10019 732-745-7770 CapacityLLC.com

Capital Payments LLC . . . . . . . . . . . . 189 John M. Perry, President/CEO Randy Siebold, SVP/Chief Sales Officer Tim Barnett, SVP/CTO Partick Burke, SVP/COO Michael Brady, CFO Christine Curzio, VP, Finance & Technology 1050 Crown Pointe Pkwy., Suite 720 Atlanta, GA 30338 800-675-6573 CapitalPayments.com CardBank . . . . . . . . . . . . . . . . . . 326 Andrew Verb, President Bob Verb, Owner Jon Verb, Owner 875 N. Michigan Ave., Suite 2650 Chicago, IL 60611 800-662-0701 Barcode2mobile.com CardinalCommerce . . . . . . . . . . . 189, 333 Michael Keresman, CEO Chandra Balusubramanian, CTO Christopher G. Brown, CFO Tim Sherwin, Co-Founder/CMO/EVP Charles R. Vojtas, VP, Design & Development Jaime Howard, Director, Mobile Client Services 6119 Heisley Road Mentor, OH 44060 877-352-8444 CardinalCommerce.com CardinalPath . . . . . . . . . . . . . . . . . 222 Alex Langshur, Sr. Partner John Hossack, Sr. Partner David Reichenbacher, Director, Operations 503-1080 Howe St. Vancouver, BC Canada V6Z 2T1 603-733-1474 CardinalPath.com Cardmobili . . . . . . . . . . . . . . . . . . 326 Helena Leite, CEO Jeff Seabloom, SVP, U.S. Operations Rua da Lionesa, 446, G6.11 Leça do Balio, Portugal 351-220301598 Cardmobili.com CashStar . . . . . . . . . . . . . . . . . . . 190 David Douglas Stone, Co-Founder/CEO Kathleen Goodwin, VP, Marketing Phelps Peeler, VP, Engineering Phil Moran, VP, Sales Brian Rigney, VP/GM, Business Solutions 129 Middle St., 2nd Floor South Portland, ME 04104 207-699-5612 CashStar.com Catalina USA . . . . . . . . . . . . . . . . . 37 Jamie Egasti, CEO Rick Frier, EVP/CFO Eric Williams, EVP/CIO Edward C. Kuehnle, President 200 Carillon Pkwy. St. Petersburg, FL 33716 877-210-1917 CatalinaMarketing.com



Executive Directory and Index Catalog Spree . . . . . . . . . . . . . . . . 305 Joaquin Ruis, CEO/Co-Founder Jeff Goldsmith, VP, Marketing Owen Williams, CTO Rick Binger, Co-Founder 4962 El Camino Real, Suite 218 Los Altos, CA 94022 415-666-2481 CatalogSpree.com

Celerant Technology Corp. . . . . . . . . . . 108 Ian Goldman, CEO Robert Goldman, CIO John Heiser, CFO Natasha Chater, Senior Marketing Coordinator 4830 Arthur Kill Road Staten Island, NY 10309 718-605-7733 Celerant.com

Catalogs.com . . . . . . . . . . . . . . . . 245 Leslie Linevsky, Co-Founder Richard Linevsky, Co-Founder 2800 Glades Circle, Suite 135 Ft. Lauderdale, FL 33327 954-659-9005 Catalogs.com

Cellfire . . . . . . . . . . . . . . . . . . . . 348 Robert Drescher, CEO Paul Stanley, VP, Marketing & Product Management Frank Careccia, VP, Engineering 2890 Zanker Road, Suite 200 San Jose, CA 95134 408-324-1000 Cellfire.com

CCH . . . . . . . . . . . . . . . . . . . . . . 190 Mike Sabbatis, President/CEO Kevin Robert, CEO, Wolters Kluwer Tax & Accounting Stacey Caywood, CEO, Wolters Kluwer Legal & Regulatory 2700 Lake Cook Road Riverwoods, IL 60015 800-630-2218 SalesTax.com CDC Software . . . . . . . . . . . . . . . . 107 William Green, President, CDC Software Enterprise Julie Bevacqua, VP, Worldwide Marketing Kevin Butler, Marketing Programs Manager 56 Temperance St., Suite 700 Toronto, ON Canada M5H 3V5 866-840-8134 CDCeCommerce.com CDNetworks Co. Ltd. . . . . . . . . . . . . . 51 Samuel Ko, Founder/CEO Chris Wong, VP, Sales, Americas & EMEA 130 Rio Robles San Jose, CA 95134 408-228-3700 CDNetworks.com CDS Global . . . . . . . . . . . . . . . . . . 178 Malcolm Netburn, Chairman/CEO Eileen White, VP, Marketing & Global Communications Frank Livaudais, CTO Kristin Runyan, CIO/VP Product Management 1901 Bell Ave. Des Moines, IA 50315 866-897-7987 CDS-Global.com Celebros . . . . . . . . . . . . . . . . . . . 250 Ofer Alt, CEO Yossi Hermush, VP, Marketing Roy Lauzon, VP, Research & Development Jeffrey Tower, GM, North America/U.S. Sales Manager Itai Bass, VP, Business Development Lawrence Meir, Director, Client Services 10 Corporate Place South Piscataway, NJ 08854 732-981-8191 Celebros.com


Cellit . . . . . . . . . . . . . . . . . . . . . 316 David Wachs, President/CEO Eric Lazar, VP/Managing Director, Sales Brian Bauer, VP/Director, Operations 213 W. Institute Place, Suite 603 Chicago, IL 60610 800-790-6597 Cellit.com CellPoint Mobile . . . . . . . . . . . . . . . 333 Kristian Gjerding, CEO 4000 Ponce de Leon Blvd., Suite 470 Coral Gables, FL 33146 305-777-0392 CellPointMobile.com Centric Web Inc. . . . . . . . . . . . . . . . 288 Melvin Renowden, CEO/CFO Barbara O’Neal, CIO 19W169 Millbrook Court Downers Grove, IL 60516 630-541-9956 CentricWeb.com Certona . . . . . . . . . . . . . . . . . . . 211 Meyar Sheik, CEO Geoffrey Hueter, CTO Peter Wells, SVP, Global Sales Mark Loucks, VP, Channel Development Todd Scholl, Director, Marketing 100 Via De la Valle, Suite 100 Del Mar, CA 92014 858-369-3888 Certona.com CH Fulfillment Services LLC . . . . . . . . . 160 Amy Reynolds, Manager, Business Development 9960 Padgett Switch Road Irvington, AL 36544 888-593-3645 CHFulfillment.com ChaChaCoupons.com . . . . . . . . . . . . 316 Scott A. Jones, Co-Founder/Chairman/CEO Greg Siefert, CTO Chris Brown, President/CFO 14550 Clay Terrace Blvd., Suite 130 Carmel, IN 46032 317-660-6680 ChaChaCoupons.com


Channel Intelligence . . . . . . . . . . . . 108 Robert Wight, Director/President/CEO Frank Lane, SVP/CMO Robert Sefick, CTO Alan Fulmer, Co-Founder/EVP Lanny Tucker, SVP, Sales 1180 Celebration Blvd., Suite 101 Celebration, FL 34747 866-559-2300 ChannelIntelligence.com ChannelAdvisor Corp. . . . . . . . . 52, 108, 333 Scot Wingo, CEO/Co-Founder Aris Buinevicius, CTO/Co-Founder David Spitz, President/COO Brad Schomber, VP, Finance Noreen Allen, VP/Global Marketing Tat Ng, VP, Engineering 2701 Aerial Center Pkwy. Morrisville, NC 27560 866-264-8594 ChannelAdvisor.com ChannelNet . . . . . . . . . . . . . . . . . . 288 Paula Tompkins, CEO/Founder Renee Triemstra, VP, Customer Experience Dave Boisvenu, VP, Software Engineering/CTO Dustin Holmstrom, Director, Software Engineering Kevin Kelly, CFO Three Harbor Drive, Suite 206 Sausalito, CA 94965 415-332-4704 ChannelNet.com Chase Paymentech Solutions . . . . . . . . 190 Mike Duffy, President/CEO Mia Shernoff, EVP, Marketing George White, EVP, Technology & Product Greg Schaub, EVP, Business Development 14221 Dallas Pkwy. Dallas, TX 75254 800-824-4313 ChasePaymentech.com Checkgateway . . . . . . . . . . . . . . . . 190 John Kirchhefer, CEO Brian Bonfiglio, CIO Ross Cobb, COO Alex Sidel, Relationship Manager Chris DuBois, Business Development Executive 15215 S. 48th St., Suite 145 Phoenix, AZ 85044 480-785-2262 Checkgateway.com Chexx . . . . . . . . . . . . . . . . . . . . 191 Peter Sampson, President, Sales 595 Howe St., 6th Floor Vancouver, BC Canada V6C 2T5 604-688-0366 Chexxinc.com Chicago Tag & Label . . . . . . . . . . . . 160 Chris Valenti, COO Miriam Tovar, Marketing Manager Don Amato, VP, Sales 2501 Commerce Drive Libertyville, IL 60048 877-680-8816 ChicagoTag.com


Executive Directory and Index ChoiceBot . . . . . . . . . . . . . . . . . . 211 Nick Desbarats, CEO/Acting CTO Alfredo Coppola, VP, Business Development 530 Bush St., Suite 600 San Francisco, CA 94108 877-538-9511 ChoiceBot.com ChoiceStream . . . . . . . . . . . . . . . . 211 Steve Johnson, CEO Michael Strickman, CTO Mark Gallagher, CFO Eric Bosco, COO Lori Trahan, Chief Revenue Officer One Charles Park, Sixth Floor Cambridge, MA 02142 617-498-7800 ChoiceStream.com Cinegif . . . . . . . . . . . . . . . . . . . . 136 Doug Richardson, Founder/President Frank Rich, Director, Marketing & Sales Bob Richardson, CEO/Treasurer Greg Mathis, IP Counsel 712 Congress Ave., Suite 300 Austin, TX 78701 512-968-0402 Cinegif.com Circle Commerce . . . . . . . . . . . . . . 108 Frank Hanshaw, Principal 50 Avon Meadow Lane Avon, CT 06001 800-554-2472 CircleCommerce.com CitizenHawk Inc. . . . . . . . . . . . . . . . 288 Jeffrey A. Pullen, Chairman David Duckwitz, CEO 27068 La Paz, Suite 104 Aliso Viejo, CA 92656 949-273-1332 CitizenHawk.com ClearSaleing . . . . . . . . . . . . . . . . . 274 Randall K. Smith, President/COO F. Ryan Memmelaar, Chief Product Officer Luke Tuttle, CIO Daniel Bates, EVP, Client Solutions Deann Harvey, Chief Revenue Officer 8415 Pulsar Place, Suite 477 Columbus, OH 43240 800-592-0463 ClearSaleing.com Cleverbridge . . . . . . . . . . . . . . . . . 109 Christian Blume, CEO Craig Vodnik, VP, Marketing 360 N. Michigan Ave., Suite 1900 Chicago, IL 60601 312-922-8693 Cleverbridge.com


Clickable . . . . . . . . . . . . . . . . . . 222 David S. Kidder, Co-Founder/CEO Max Kalehoff, VP, Marketing Sandeep Sahi, VP, Technology Dave Fall, SVP, Operations Peter Chun, Senior Director, Solutions Preston Green, VP, Customer Experience Patrick Duffy, Senior Director, Sales 7 W. 22nd St. New York, NY 10010 877-775-6699 Clickable.com ClickandBuy . . . . . . . . . . . . . . . . . 191 Peter Vesco, CEO Lincoln House, 137/143 Hammersmith Road London, England W14 OQL 877-265-7821 ClickandBuy.com Clickatell . . . . . . . . . . . . . . . . . . . 343 Pieter de Villiers, Founder Johan deLange, EVP, Mobile Messenging Bill Wolfe, EVP, Engineering/Operations 3200 Bridge Pkwy., Suite 201 Redwood City, CA 94065 800-720-0802 Clickatell.com ClickEquations . . . . . . . . . . . . . . . . 222 Rob Wight, Director/President/CEO Frank Lane, SVP/CMO Rob Sefick, CTO Alan Fulmer, Co-Founder/EVP Michael Evanoff, SVP/CFO Lanny Tucker, SVP, Sales 555 E. North Lane, Suite 6040 Conshohocken, PA 19428 866-360-0220 ClickEquations.com Clicks & Mortar Consulting Inc. . . . . . . . 37 Dennis Veltre, President/Founder Matthew E. Barron, Systems Implementation Chuck Carstens, Practice Leader, Multi-Channel Retailing, Strategy & Interim CIO Services 60 State St., Suite 700 Boston, MA 02109 800-330-3302 Multi-channelRetail.com Clicks2Customers . . . . . . . . . . . . . . 223 Jonathan Gluckman, CEO Adriaan Strydom, GM Ariel Sumeruk, CIO Tom Van den Berckt, Head of Search Lloyd Thomas, Head of Web Analytics 3rd Floor, Central Park, Black River Park 3, 2 Fir St., Observatory Western Cape, South Africa 07925 27 214425040 Clicks2Customers.com

ClickSquared . . . . . . . . . . . . . . . . 136 Wayne Townsend, CEO Dan Smith, SVP, Marketing Michael McGonagle, CTO Stephen Henkenmeier, CFO Robert King, GM, Travel & Hospitality Mike Sadeghpour, SVP, Worldwide Sales 280 Summer St., 6th Floor Boston, MA 02210 866-402-5425 ClickSquared.com ClickTale . . . . . . . . . . . . . . . . . . . 275 Tal Schwartz, Co-Founder/Chairman/CEO Arik Yavilevich, Co-Founder/CTO 2 Shoham Street, Paz Building No. 2, 4th Floor Ramat Gan, Israel 52521 800-807-2117 ClickTale.com Clientize.com . . . . . . . . . . . . . . . . 136 Pam Stein, President 160 W. Camino Real, #250 Boca Raton, FL 33432 561-417-5533 Clientize.com Clix Marketing . . . . . . . . . . . . . . . . 223 James Thompson, President Joseph Kerschbaum,VP John Lee, Director, Client Services Mae Flint Polczynski, Director, Operations 119 S. State St. Louisville, KY 40206 888-336-7772 ClixMarketing.com Cloud Conversion . . . . . . . . . . . . . . . 72 Jon Jessup, CEO P.O. Box 3656 Park City, UT 84060 435-901-2130 CloudConversion.com CNET Channel . . . . . . . . . . . . . . . . 52 Steve Parrott, President/GM Debbie Andrews, VP, Products Eric Lundin, VP, Sales, North America Tom Jones, VP, Global Operations 235 Second St. San Francisco, CA 94105 877-276-5560 CNETChannel.com Coalmarch Productions LLC . . . . . . . . . 310 Jake St. Peter, President/Co-Founder Thomas Ingham, Chief Technologist Michael Botkin, Project Manager 125 Edinburgh South Cary, NC 27511 919-481-2895 Coalmarch.com Cobre Bem Tecnologia . . . . . . . . . . . . 191 Fernando Monteiro, CEO/CIO Elisa Ferraz, Marketing Manager/ International Relations Professional Ines Castanheira, Chief Commercial Officer R. Cel Aristarcho Pessoa 102 Rio De Janeiro, RJ Brazil CobreBem.com/engindex.html



Executive Directory and Index CodeBaby Corp. . . . . . . . . . . . . . . . . 72 Dennis McGuire, CEO Tony DeLollis, COO/CTO Neil Lamoureux, VP, Engineering 111 S. Tejon St., Suite 107 Colorado Springs, CO 80903 719-434-3833 CodeBaby.com CodeBroker . . . . . . . . . . . . . . . . . 343 Dan Slavin, CEO/Co-Founder Pero Smrzlic, CTO/Co-Founder 464 Common St., Suite 204 Belmont, MA 02478 800-928-7315 CodeBroker.com CognitiveDATA . . . . . . . . . . . . . . . . 136 Rod Ford, CEO Cindy Marshall, CMO Andy Cossette, EVP, Technology John Watkins, EVP, Operations Allison Owen, VP, Client Engagement Mark Guenther, VP Sales Al Bessin, EVP, Data Management 500 President Clinton Ave., Suite 301 Little Rock, AR 72201 866-243-7883 CognitiveData.com

CommerceInterface . . . . . . . . . . . . . 258 Ivan Ramirez, Founder/President Rob Christiansen, VP Jason Utgaard, Director, Sales & Business Development 324 S. 400 West Salt Lake City, UT 84101 855-259-5199 CommerceInterface.com

Compendium . . . . . . . . . . . . . . . . 223 Chris Baggott, Co-Founder/CEO Frank Dale, President James Paden, VP, Product Management Steve Fouty, CFO 55 Monument Circle, Suite 1400 Indianapolis, IN 46204 317-777-6100 Compendium.com

CommerceNow . . . . . . . . . . . . . . . 109 Ravi Damani, CEO Chetan Damani, COO 27 W. 20th St. New York, NY 10011 212-710-1337 CommerceNow.com

Computer Pundits Corp. . . . . . . . . . . . 53 Prashubh Batham, President/Founder 5001 American Blvd., Suite 310 Bloomington, MN 55437 888-786-3487 ComputerPundits.com

CommerceV3 . . . . . . . . . . . . . . . . . 109 Nathan Focht, President P.O. Box 2428 Pensacola, FL 32513 912-964-7848 CommerceV3.com

CoLinear Systems . . . . . . . . . . . . . . 178 Scott Weaver, President/CEO 2650 Holcomb Bridge Road, Suite 610 Alpharetta, GA 30022 800-265-4632 CoLinearSystems.com

Commission Junction . . . . . . . . . . . . . 32 Kerri Pollard, GM Dave Osman, SVP, Operations Kim Riedell, VP, Client Development, East Anders Bjoras, VP, Engineering Jennifer Lovette, VP, Client Development, West Shannon Jessup, Director, Sales 530 E. Montecito St. Santa Barbara, CA 93103 877-617-1100 CJ.com

Colorado Timberline . . . . . . . . . . . . . 160 Bryan Williams, Sales Manager 9911 E. 4th St. Denver, CO 80238 800-733-1033 ColoradoTimberline.com

Commonwealth . . . . . . . . . . . . . . . 259 Brian W. Collins, President,CEO 11013 Kenwood Road Cincinnati, OH 45242 513-791-1966 Commonwealthcom

Commerce Guys . . . . . . . . . . . . . . . . 52 Frédéric Plais, CEO Mike O’Connor, CMO Damien Tournoud, CTO David Mollière, COO Randy Fay, Director, Product Development 3105 Wildwood Ave., Suite C Jackson, MI 49202 888-827-7142 CommerceGuys.com

Communication Logistics Inc. . . . . . . . . 288 Sarah Straub, President 2040 Jay-Mar Road, Suite 2 Plover, WI 54467 715-341-6180 ComLogInc.com

CommerceHub . . . . . . . . . . . . . . . 161 Steve Hamlin, President/CEO Doug Reed, VP, Sales & Marketing Mike Nelson, COO 255 Fuller Road, Suite 327 Albany, NY 12203 518-810-0700 CommerceHub.com


Comodo Group Inc. . . . . . . . . . . . . . 299 Melih Abdulhayoglu, CEO/Chief Security Architect Christopher Morcella, Director, Marketing Services Robin Alden, CTO Andrew J. Pynes, VP, Sales Umesh Kumar Gupta, Head, Antivirus Research 525 Washington Blvd. Jersey City, NJ 07310 888-266-6361 Comodo.com Comosoft Inc. . . . . . . . . . . . . . . . . . 52 Randy Evans, President, Business Development, North & South America Manfred Ossenbeck, Managing Director Sven Jacken, Executive Director Jens Silligmuller, Executive Director 2601 Network Blvd., Suite 430 Frisco, TX 75034 469-633-1650 Comosoft.com


Compuware Application Performance Management Business Unit . . . . . . . . 311 Bob Paul, CEO Eric Schurr, SVP, Marketing Steve Tack, CTO Bruce Reading, SVP, Compuware Application Performance Management One Campus Martius Detroit, MI 48226 313-227-7300 Compuware.com/ application-performance-management Compuware Gomez . . . . . . . . . . . . . 299 Bruce Reading, SVP/GM Eric Schurr, SVP, Marketing Steve Tack, CTO 10 Maguire Road Lexington, MA 02420 877-372-6732 Compuware.com comScore Inc. . . . . . . . . . . . . . . . . . 37 Magid M. Abraham, President/CEO Gian Fulgoni, Executive Chairman Mike Brown, CTO Linda Abraham, CMO Greg Dale, COO 11950 Democracy Drive, Suite 600 Reston, VA 20190 703-438-2000 comScore.com Conductor . . . . . . . . . . . . . . . . . . 223 Seth Besmertnik, CEO Seth Dotterer, VP, Marketing Matthew Baird, VP, Engineering Sharon Bartol, Senior Director, Customer Success Eric Reisch, VP, Account Development & Sales Brian Bennett, VP, Channels & Partners 230 Park Ave. South, Floor 12 New York, NY 10003 212-213-6251 Conductor.com Conduit Ltd. . . . . . . . . . . . . . . . . . . 53 Ronen Shilo,Co-Founder/CEO Dror Erez, Co-Founder/CTO Gaby Bilczyk, Co-Founder/COO Adam Boyden, President 400 S. El Camino, Suite 375 San Mateo, CA 94402 650-340-1550 Conduit.com


Executive Directory and Index Connect 7 Productions . . . . . . . . . . . 175 Bob Nastasi, VP/Senior Executive Producer 111 South St. Oyster Bay, NY 11771 516-802-2992 Connect7Productions.com The Connection . . . . . . . . . . . . . . . . 72 Fred Weiner, President/CEO Tim Austrums, VP, Sales & Marketing Ken Unruh, VP/CTO Harvey Johnson, VP, Call Center Operations Michael C. McMillan, Director, Sales 11351 Rupp Drive Burnsville, MN 55337 800-883-5777 The-Connection.com The Conspiracy . . . . . . . . . . . . . . . 306 Sean Mosher Smith, Creative Partner Derek Bronston, Senior Director, Technology & Development 119 8th St., Suite 307 Brooklyn, NY 11215 646-703-1870 TheConspiracyNYC.com Constant Contact . . . . . . . . . . . . . . 137 Gail Goodman, CEO Rick Jensen, SVP/Chief Sales & Marketing Officer Ellen M. Brezniak, VP, Product Strategy Harpreet Grewal, EVP/CFO/Treasurer Thomas C. Howd, SVP, Customer Operations Christopher M. Litster, VP/GM, Event Marketing Business Unit John J. Walsh, SVP, Engineering & Operations Reservoir Place, 1601 Trapelo Road Waltham, MA 02451 781-472-8100 ConstantContact.com Consumer Centric Consulting . . . . . . . . 38 Robert Antall, Managing Partner Steve Biciocchi, CIO/CTO 20 Kate’s Glen, Suite 100 Plymouth, MA 02360 216-533-9606 ConsumerCentricConsulting.com Contactology . . . . . . . . . . . . . . . . . 137 Drew Adams, Co-Founder/CEO 316 Holland Street Mall Durham, NC 27713 866-363-0670 Contactology.com ControlScan Inc. . . . . . . . . . . . . . . . 299 Joan Herbig, CEO Heather Varian Foster, VP, Marketing Steve Robb, VP, Operations Jethro J. Felton III, EVP, Sales & Business Development John Fasano, CFO 3750 Brookside Pkwy., Suite 250 Alpharetta, GA 30022 800-825-3301 ControlScan.com


Converseon . . . . . . . . . . . . . . . . . 254 Robert Key, CEO/Founder Robin DeCato, Director, Performance Marketing Ted Ulle, Senior Search Analyst Mike Moran, Chief Strategist Chris Boudreaux, SVP, Business Intergration Jasper Snyder, VP, Conversion Mining Adam Edwards, Director, SEO 53 W. 36th St., 8th Floor New York, NY 10008 212-213-4297 Converseon.com Conversys Inc. . . . . . . . . . . . . . . . . . 38 Mark Baldwin, VP, Digital Operations Dan Hurrell, GM, Digital Operations John Leidl, VP, Information Technology Darrell Cook, VP, Sales 45 King St., Suite 62 London, ON Canada N6A 1B8 888-503-5106 ConversysInc.com CoreCommerce . . . . . . . . . . . . . . . 334 Matt DeLong, President/CEO Nick McDuffie, COO 144 S.E. Pkwy., Suite 260 Franklin, TN 37064 800-747-4270 CoreCommerce.com CORESense . . . . . . . . . . . . . . . . . 109 Chris Martin, President/CEO Scott Kuhne, Director, Sales & Marketing Bill Laviolette, CTO/VP, Development 125 High Rock Ave. Saratoga Springs, NY 12866 866-229-2804 CoreSense.com Cotendo Inc. . . . . . . . . . . . . . . . . . . 53 Ronni Zehavi, CEO/Co-Founder Ido Safruti, VP, Product Strategy David Drai, CTO/Co-Founder Udi Trugman, VP, Research & Development/Co-Founder Michael Kuperman, VP, Operations Michel J. Maeso, VP, Sales & Field Operations 530 Lakeside Drive, Suite 140 Sunnyvale, CA 94085 866-749-6462 Contendo.com Covario . . . . . . . . . . . . . . . . . . . 224 Russ Mann, Founder/CEO Craig Macdonald, SVP/CMO Jeff Johnson, SVP, Client Services Mike Gullaksen, SVP, Earned Media Services 3611 Valley Centre Drive, Suite 500 San Diego, CA 92130 858-397-1500 Covario.com

CPC Strategy LLC . . . . . . . . . . . . . . 245 Rick Backus, CEO Andrew Davis,Director, Marketing Tien Nguyen, CTO William Parris, VP, Account Management Jeff Coleman, Lead Account Manager Nii Ahene, COO 2878 Camino Del Rio South, Suite 160 San Diego, CA 92108 619-677-2453 CPCStrategy.com Crandall Associates Inc. . . . . . . . . . . . 38 Wendy Weber, President 6 Litchfield Road, Suite 316 Port Washington, NY 11050 516-767-6800 CrandallAssociates.com CRE Secure Payments LLC . . . . . . . . . 191 Kevin Lee, President, President/CEO Katherine Hudson, VP, Global Sales Salvatore Iozzia, Founder Ian Juliano, CFO Michael Fuller, Chief Compliance Officer Sabrina Hogan, VP, Customer Relations 3500 Piedmont Road, Suite 210 Atlanta, GA 30305 888-453-4885 CRESecure.com CREATETHE GROUP . . . . . . . . . . . . . 110 James Gardner, Co-Founder/CEO Gail Scibelli, VP, Marketing Allen Kung, CTO/Co-Founder Naveen Gunti, SVP, Commerce Solutions & Implementations Maryssa Miller, VP, E-Commerce Eric Allen, VP, Business Development 116 W. Houston St., 5th Floor New York, NY 10010 212-375-7900 CreatetheGroup.com Creative Automation . . . . . . . . . . . . . 137 Martin Kurpiel, President, Computer Services John Steinbach, EVP, Production & Client Services 220 Fencl Lane Hillside, IL USA 60162 800-773-1588 CAuto.com Creative Fulfillment Solutions . . . . . . . . 161 Ray Shelgosh, VP, National Sales & New Business Development 165 Cottage Grove Southwest Grand Rapids, MI 49507 888-811-4504 CreativeFulfillmentSolutions.com Crisp Media Inc. . . . . . . . . . . . . . . . 316 Boris Fridman, CEO Tom Limongello, VP, Marketing Xavier Facon, CTO Tom Foran, Chief Revenue Officer 545 8th Ave., 20th Floor New York, NY 10018 212-557-1850 CrispMedia.com



Executive Directory and Index Criteo . . . . . . . . . . . . . . . . . . . . . 211 Jean Baptiste Rudelle, CEO/Co-Founder Jonathan Wolf, Chief Buying Officer Franck Le Ouay, Chief Scientist/Co-Founder Greg Coleman, President Pascal Gauthier, COO Romain Niccoli, CTO/Co-Founder 411 High St. Palo Alto, CA 94301 650-322-6260 Criteo.com CRM Metrix Inc. . . . . . . . . . . . . . . . 299 Laurent Flores, President/CEO Hemen Patel, President, U.S.A. 700 Plaza Drive, 2nd Floor Secaucus, NJ 07094 201-617-7500 CRMMetrics.com CrossLink Media . . . . . . . . . . . . . . . 316 Brad Beasley, President/Managing Member Kristen Panebianco, Manager, Marketing Will Niehoff, Manager, Technology 4022 Alpine Aster San Antonio, TX 78259 210-857-5802 CrossLinkMedia.com CrossView . . . . . . . . . . . . . . . . . . . 53 Mark Fodor, CEO Leila Ashley, VP, Marketing Darl Crick, CTO Tom Eichner, Chairman Karima Sundarji, COO Jason Goldberg, VP, Strategy & Customer Experience Dave Lebowitz, VP, Sales 550 Front St. San Diego, CA 92101 619-928-9501 CrossView.com Crowd Science . . . . . . . . . . . . . . . . 275 Corey J. Leibow, President/CEO Nerissa Sardi, Director, Marketing John Wainwright, Co-Founder/CTO Matt Pasternak, SVP, Business & Partnership Development Paul Neto, Co-Founder, VP, Research & Operations Sandra Marshall, VP, Research John Martin, Co-Founder/Chief Crowd Scientist 1735 Technology Drive, Suite 780 San Jose, CA 95110 650-625-9721 CrowdScience.com CrownPeak Technology . . . . . . . . . . . . 54 Jim Howard, CEO Soumya Das, VP, Marketing Carl Sutter, CTO Scott Smith, VP, Sales Sean Lally, VP, Systems & Security Greg Aimone, VP, Client Services 5880 W. Jefferson Blvd., Studio G Los Angeles, CA 90016 800-887-1944 CrownPeak.com


Crystal Creek Logistics LLC . . . . . . . . . 161 Cathy Hayward-Hughes, President/GM Michael Bradburn, VP, Business Development Lin Nichols, Information Specialist 1373 Admiral Place, Suite 103 Ferndale, WA 98248 360-778-1543 CrystalCreekLogistics.com Cue Blocks Technologies Pvt. Ltd. . . . . . 110 Pancham Prashar, Co-Founder/President, Sales & Marketing David Jirman, CTO Sarthak Aggarwal, Co-Founder/President Products & Services Avneet Sethi, Co-Founder/President Products & Services S.C.O. 822 1st & 2nd Floor, NAC Mani Majra Chandigarh, India 160101 323-786-0190 CueBlocks.com Custom Marketing Services . . . . . . . . 161 Dennis O’Brien, CEO Greg Adams, SVP, Operations Ty Hill, VP/CIO 3280 Hwy. 31 North Calera, AL 35040 205-668-3720 Custom3pl.com Customer Direct . . . . . . . . . . . . . . . . 73 Robert Nolan Jr., President/CEO Kate Asquith, Client Services Manager Bob Schweiss, CTO Walter LaGroue, President 714 Spirit 40 Park Drive, Suite 100 Chesterfield, MO 63005 800-332-3756 CustomerDirect.com CUSTOMSinfo Inc. . . . . . . . . . . . . . . 54 Ron Lackey, President Josh Reeves, COO Shane Kemp, Director, Duty & Tax 2935 Powder Mountain Road, P.O. Box 1182 Eden, UT 84310 877-583-4949 CustomsInfo.com CyberSource . . . . . . . . . . . . . . . . . 192 Michael Walsh, President/CEO Perry Dembner, SVP/CMO Matt Gersper, Partner P.O. Box 8999 San Francisco, CA 94128 650-965-6000 CyberSource.com Cybertegic . . . . . . . . . . . . . . . . . . 224 James Hsieh, CEO 1116 Coiner Ct. City of Industry, CA 91748 888-501-7888 Cybertegic.com


Dart Warehouse Corp. . . . . . . . . . . . . 162 Rich Vitek, GM Dave Shepherd, Sales & Marketing Manager 1835 Ferry Road Naperville, IL 60563 630-416-5300 DartWarehouse.com Dasient . . . . . . . . . . . . . . . . . . . . 84 Paul Stich, President/CEO Ameet Ranadive, Co-Founder/ VP, Products Neil Daswani, Co-Founder/CTO Shariq Rizvi, Co-Founder/VP, Engineering 1196 Borregas Ave., Suite 201 Sunnyvale, CA 94089 408-400-2200 Dasient.com Data Management Associates . . . . . . . 179 Larry Maher, VP, Sales & Marketing Jeff Long, VP, Sales & Marketing Harnish Patel, VP, Sales 4000 Executive Park Drive, Suite 101 Cincinnati, OH 45241 800-660-1275 MachSoftware.com DataCash . . . . . . . . . . . . . . . . . . . 192 Joseph Blass, CEO Carly Smith, Marketing & Communications Manager Descartes House, 8 Gate St. London, England WC2A 3HP 44-0870727476144 DataCash.com Datamann . . . . . . . . . . . . . . . . . . 179 William Mann, COO Katharine Reagan, CFO 1994 Hartford Ave., P.O. Box 1930 Wilder, VT 05088 802-295-6600 Datamann.com Datamatics Global Services Ltd. . . . . . . . 85 Lalit S. Kanodia, Founder/Chairman Rahul L. Kanodia, Vice Chairman/CEO 31572 Industrial Road, Suite 400 Livonia, MI 48150 800-717-9153 Datamatics.com DCASTechnologies . . . . . . . . . . . . . . 137 Al Gadbut, CEO Stefanie Fazio, Account Executive Ingrid Schneider, Client Technical Facilitator/Product Manager 104 W. 29th St. New York, NY 10001 646-278-5617 DCASTech.com DCL . . . . . . . . . . . . . . . . . . . . . . 259 Norman Tu, Chairman/CEO Dave Tu, President/VP, Business Development Shahid Masood, VP, IT/E-Commerce John Hammersley, GM 48641 Milmont Drive Fremont, CA 94538 510-651-5100 DCLCorp.com


Executive Directory and Index DecisionStep Inc. . . . . . . . . . . . . . . 289 John Jackson, President/CEO David Shevock, COO/CMO Brian Cunningham, CTO 11785 Beltsville Drive, Suite 1320 Beltsville, MD 20705 301-586-9130 DecisionStep.com Deerfield.com . . . . . . . . . . . . . . . . 138 Michael Courterier, CEO/CTO Michael Ryan, Product Manager, Marketing 4241 U.S. 27 South Gaylord, MI 49735 989-732-8856 Deerfield.com Definition 6 . . . . . . . . . . . . . . . . . . 289 Michael Kogon, CEO Chris Thornton, CMO Paul Hernacki, CTO 2115 Monroe Drive, Suite 100 Atlanta, GA 30324 404-870-0323 Definition6.com The DelFin Project . . . . . . . . . . . . . . . 73 Mike Makar, CEO Kevin Collins, CMO Jeff Katz, President/COO Del Mar Office Park, 7301 W. Palmetto Park Road, Suite 210B Boca Raton, FL 33433 561-361-7887 DelFinProject.com Delivra . . . . . . . . . . . . . . . . . . . . 138 Neil Berman, President/Founder Megan Casey Glover, Director, Marketing Doug Wilcox, Director, Sales 9365 Counselors Row, Suite 210 Indianapolis, IN 46240 317-915-9400 Delivra.com Deloitte Consulting LLP . . . . . . . . . . . 38 Joe Echevarria, CEO 1633 Broadway New York, NY 10019 212-489-1600 Deloitte.com Demand Solutions . . . . . . . . . . . . . . 259 Bill Harrison, President Bill MacDonald, EVP, Sales Gail Snider, VP, Marketing Tom Gielow, VP, Development 1 CityPlace Drive, Suite 540 St. Louis, MO 63141 800-886-3737 DemandSolutions.com Demandware . . . . . . . . . . . . . . 110, 334 Thomas Ebling, President/CEO Jamus Driscoll, SVP, Marketing Wayne Whitcomb, VP, Engineering & Technology Anna Walsh, Director, Corporate Marketing 5 Wall St. Burlington, MA 01803 781-425-1500 Demandware.com


Dematic Corp. . . . . . . . . . . . . . . . . 259 John Baysore, CEO D. Kileen, CFO 507 Plymouth Ave. Northeast Grand Rapids, MI 49505 877-725-7500 Dematic.com DEPlabs . . . . . . . . . . . . . . . . . . . 224 John Fandel, CEO Martin Spiek, Chief Search Officer Huw Roberts, Founder/CTO Mark Costanza, SVP, Business Development 901 E. St. San Rafael, CA 94903 415-456-5600 DEPLabs.com DeviceAnywhere (Mobile Complete Inc.) . . 311 Faraz Syed, Co-Founder/CEO Leila Modarres, VP, Marketing Christopher Callahan, SVP, Global Sales 1730 S. Amphlett Blvd., Suite 300 San Mateo, CA 94402 650-655-6400 DeviceAnywhere.com Dharne & Co. LLC . . . . . . . . . . . . . . 289 Nitin C. Dharne, CEO Gina Wu, Director, Business Development Sameer Borate, CTO Sahil Borate, Operations Manager Pau Arms, Director, Sales 19200 Von Karman Ave., Suite 600 Irvine, CA 92612 877-932-0888 Dharne.com DHL Express . . . . . . . . . . . . . . . . . . 95 Ian Clough, CEO Christine Nashick, VP, Marketing Pablo Ciano, CIO 1200 S. Pine Island Road, 4th Floor Plantation, FL 33324 800-225-5345 DHL-USA.com DHL Global Mail . . . . . . . . . . . . . . . . 95 Patrick Martin, SVP, Global Marketing & Commercial USA 2700 S. Commerce Pkwy. Weston, FL 33331 866-546-5200 DHLGlobalMail.com Didit . . . . . . . . . . . . . . . . . . . . . 224 Kevin Lee, Chairman/CEO Mark Simon, SVP, Sales & Marketing Matt Roman, VP, Engineering Dave Pasternack, President 330 Old Country Road, Suite 206 Mineola, NY 11501 800-932-7761 Didit.com Dieselpoint . . . . . . . . . . . . . . . . . 250 Chris Cleveland, President/CEO Javier Barrio, Director, Marketing 117 N. Jefferson St. Chicago, IL 60661 773-528-1700 Dieselpoint.com

Digby . . . . . . . . . . . . . . . . . . . . . 334 David Sikora, President/CEO Dan Lowden, VP, Marketing Lance Obermeyer, CTO Mike Dansby, CFO Keno Helmi, Chief Sales Officer Eric Newman, VP, Products Curtis Hill, VP, Engineering Stanley Wang, VP, Research 3801 S. Capital of TX Hwy., Suite 100 Austin, TX 78704 866-802-0298 Digby.com DigiCert Inc. . . . . . . . . . . . . . . . . . 300 Ken Bretschneider, CEO Travis Tidball, VP, Marketing Paul Tiemann, CTO Frank Bobo, VP, Business Development 355 South 520 West, Canopy Building II, Suite 200 Lindon, UT 84042 800-896-7973 DigiCert.com Digital Element . . . . . . . . . . . . . . . . 54 Rob Friedman, EVP Susan Daw, Director, Marketing Jeff Burdette, Director, Research & Development Jason Lee, Director, Client Services Natasha Templeton, Sr. Director, Business Development Byron Biggins, Sr. Director, Business Development 155 Technology Pkwy., Suite 800 Norcross, GA 30092 877-201-3593 Digital-element.net Digital Evolution Group . . . . . . . . . . . . 39 Neal Sharma, CEO/Principal Jeff Eden, Chief Sales Officer/Principal Jasvindarjit Singh, CTO/Principal Dale Hazlett, CFO/Principal 10801 Mastin Blvd., Suite 130 Overland Park, KS 66210 913-498-9988 DigitalEv.com Digital River Inc. . . . . . . . . . . . . 110, 310 Joel Ronning, CEO Jim Wehmann, SVP, Global Marketing Christopher Rence, CIO Souheil Badran, SVP/GM, Digital River World Payments James Gagliardi, VP, Product & Innovation David Moore, VP, Technology 10380 Bren Road West Minnetonka, MN 55343 952-253-1234 DigitalRiver.com Digital River World Payments . . . . . . . . 192 Joel Ronning, CEO, Digital River Jim Wehmann, SVP, Global Marketing, Digital River Christopher Rence, CIO, Digital River 144 2nd St., Suite 500 San Francisco, CA 94123 415-852-7151 DigitalRiverPayments.com



Executive Directory and Index digital.forest Inc. . . . . . . . . . . . . . . . 282 Kristene Bourne, President/CEO Lee Pallat, Director, Sales & Client Services Shawn Hammer, Director, Operations 12101 Tukwila International Blvd., Suite 410 Seattle, WA 98168 206-838-1630 Forest.net Dining Dialog . . . . . . . . . . . . . . . . 334 Ola Ayeni, President Darryl Reynolds, CMO Mohammed Assim, CTO Jodi Vanderwater, Director, Operations 1240 Iroquois Ave., Suite 208 Naperville, IL 60563 888-948-7775 DiningDialog.com Direct Agents Digital Marketing . . . . . . . 32 Dinesh Boaz, Managing Director Josh Boaz, Managing Director Lyle Srebnick, SVP, Sales Megan Conahan, VP, Advertising Sales Daniel Owen, VP, Search Marketing & Technology Mark Glauberson, VP, Media Buying Jonathan Berger, VP, HR & Operations 740 Broadway, Suite 701 New York, NY 10003 212-925-6558 DirectAgents.com Direct Link Worldwide . . . . . . . . . . . . 95 John Cucciniello, President 700 Dowd Ave. Elizabeth, NJ 07201 908-289-0703 DirectLink.com Direct Response Technologies . . . . . . . . 33 Joel Ronning, CEO Jim Wehmann, SVP, Global Marketing, Digital River Christopher Rence, CIO, Digital River George Bordo, GM, Direct Response Technologies 730 Holiday Drive Pittsburgh, PA 15220 412-921-6881 DirectTrack.com Direct Tech . . . . . . . . . . . . . . . . . 260 Craig Harding, President Joe Palzkill, Director, Marketing & Sales Ray Goodman, SVP, Multi-Channel Solutions 13259 Millard Ave., Suite 306 Omaha, NE 68137 402-895-2100 Direct-Tech.com DISC . . . . . . . . . . . . . . . . . . . . . 225 Rob Laporte, President Dale Webb, Sr. Partner/PPC & Web Programming Specialist Jennifer Williams, Search/Social Media Specialist 123 Bay Road Hadley, MA 01035 413-584-6500 2Disc.com


Distribution Management Group . . . . . . . 95 Mitch Felts, President/CEO Gary Schwake, Director, Business Development 15105-D John J. Delaney Drive, Suite 002 Charlotte, NC 28277 DMGIncorporated.com DMN3 . . . . . . . . . . . . . . . . . . . . . 225 Pam Lockard, President/CEO Rodney Bass, Director, Account Development Michael Terry, Digital Developer/Designer John LaCour, COO Sara Stiles, Director, Interactive Services 2010 N. Loop West, Suite 240 Houston, TX 77018 800-625-8320 DMN3.com Doba . . . . . . . . . . . . . . . . . . . . . 162 Brandon Delgrosso, GM Jared Sidwell, VP, Business Development 1530 N. Technology Way Orem, UT 84097 877-824-1489 Enterprise.Doba.com DOOR3 Business Applications Inc. . . . . . 306 Alex Asianov, President/Co-Founder Erik Moldovan, IT Manager Ellen Cowan, Director, Business Development & Client Relations 135 W. 29th St., Suite 503 New York, NY 10001 212-673-1818 Door3.com Dotcom Distribution . . . . . . . . . . . . . 162 Bill Follett, CEO Doug Sternberg, EVP, Client Relations Nick Pendrous, CIO Maria Haggerty, President/CFO/COO Vic Ricci, EVP Andrew Reich, Controller 300 Nixon Lane Edison, NJ 08837 888-287-7909 DotcomDistribution.com Dotcom-Monitor . . . . . . . . . . . . . . . 300 Vadim Mazo, Owner/CTO Brad Canham, VP, Sales & Marketing 4165 Shoreline Drive Spring Park, MN 55384 888-479-0741 Dotcom-Monitor.com Dotomi . . . . . . . . . . . . . . . . . . . . 212 John Giuliani, President Ken Treske, SVP, Marketing Scott VanDeVelde, SVP, Sales 168 N. Clinton St. Chicago, IL 60661 312-588-3600 Dotomi.com Double Prime . . . . . . . . . . . . . . . . 111 Michael Tarquinio, Sales Director 33 W. Lancaster Ave., Suite 201 Ardmore, PA 19003 800-718-9330 DoublePrime.com


Dovetail Software . . . . . . . . . . . . . . . 85 Stephen Lynn, President/CEO Emily Lewis, Director, Marketing Gary Sherman, CTO/VP, Products Nathan Shilling, Director, Services & Support Chad Myers, Director, Development Jeremy Miller, Chief Software Architect 4807 Spicewood Springs Road, Building 4, Suite 200 Austin, TX 78759 512-610-5400 DovetailSoftware.com DropShip.com . . . . . . . . . . . . . . . . 260 Jeremy Hanks, Co-Founder/Chairman/CEO Ben Reece, VP, Technology Blaine Nielsen, President 1530 N. Technology Way Orem, UT 84097 877-862-5458 DropShip.com DropshipAccess.com . . . . . . . . . . . . 162 John Goodknight, President 210 W. Front St., Suite 524 Monroe, MI 48161 734-322-2958 DropshipAccess.com DSI Systems . . . . . . . . . . . . . . . . . 163 Matt Meiners, Director, Fulfillment Management Services 11338 Aurora Ave. Des Moines, IA 50322 800-888-8876 DSISystemscom Dydacomp . . . . . . . . . . . . . . . . . . 179 Fred Lizza, CEO Robert Coon, SVP, Marketing & Business Development Kevin Loo, VP, Product Development Michael Nardini, VP, Customer Satisfaction Al Pascale, VP, E-Commerce Services 11-D Commerce Way Totowa, NJ 07512 800-858-3666 Dydacomp.com DYMO Endicia . . . . . . . . . . . . . . . . . 96 Amine Khechfe, GM Emma Johnson, Director, Marketing Harry Whitehouse, CTO Richard Perry Jr., Senior Manager, Business Development Steve Rifai, Managing Director 385 Sherman Ave. Palo Alto, CA 94306 800-576-3279 Endicia.com Dynamic Video . . . . . . . . . . . . . . . . 175 Dr. Avraham Kadar, CEO Jamie Goin, VP, Business Development Sara Azuelos, VP Product Jack Cohen Martin, COO Ishay Yaari, VP, Sales 71 W. 23rd St., 17th Floor New York, NY 10010 DynamicVideo.com


Executive Directory and Index dynaTrace Software . . . . . . . . . . . . . . 85 John Van Siclen, CEO Blair Drenner, VP, Business Development Bernd Greifeneder, CTO/Founder 400 Totten Pond Road, 2nd Floor Waltham, MA 02451 781-768-4900 dynaTrace.com e-Business Express Inc. . . . . . . . . . . . 289 Greg McNeil, President 2208 E. Enterprise Pkwy. Twinsburg, OH 44087 877-907-3277 E-BusinessExpress.com e-Dialog Inc. . . . . . . . . . . . . . . . 139, 317 Joseph Gagnon, President/CEO Kate Mosteller, VP, Marketing Christian Wright, CTO Peter Ockerbloom, EVP, Sales Arthur Sweetser, CMO 65 Network Drive, 4th Floor Burlington, MA 01803 888-256-7687 e-Dialog.com e-onlinedata . . . . . . . . . . . . . . . . . 194 Stephen Goodrich, CEO Marci Gagnon, VP, Partner Relations & Internal Sales Ron Greenberg, CIO Jim Raftice, President/COO Kevin Smith, VP, Credit Services Matt Welch, Director, Technical Services Tricia Bride, Director, Merchant Services 320 Cumberland Ave. Portland, ME 04101 877-685-6271 e-onlinedata.com the e-tailing group Inc. . . . . . . . . . . . . 39 Lauren Freedman, President Kylee Magno, Sr. Analyst Lynn Pregont, Partner Affiliate 1444 W. Altgeld St. Chicago, IL 60614 773-975-7280 e-tailing.com Early Impact . . . . . . . . . . . . . . . . . 179 Cedric Adams, CEO Sheri Park, CTO/CIO 23120 Alicia Pkwy., Suite 200 Mission Viejo, CA 92692 800-804-1680 EarlyImpact.com Eastern Connection . . . . . . . . . . . . . . 96 Jim Berluti, President/CEO Steve Lavigne, EVP, Operations Dennis Villano, VP, IT Ted Kauffman, Chairman Carol Michitson, Director, Customer Relations Jason Smith, Director, Sales 60 Olympia Ave. Woburn, MA 01801 800-795-2872 EasternConnection.com


Easy2 Technologies Inc. . . . . . . . . . 54, 334 Ethan Cohen, CEO Jerry Spelic, Director, Marketing Matt Walsh, VP, Product Development George Koenig, VP, Sales Carl Persson, VP, Channel Management 1220 Huron Road East, 7th Floor Cleveland, OH 44115 216-812-3200 Easy2.com EasyAsk . . . . . . . . . . . . . . . . . 250, 310 Craig Bassin, CEO John Morrell, VP, Product Marketing Larry R. Harris, Founder/Advisor Richard Wood, VP, Development Marc Schnabolk, VP, Sales & Business Development 200 Wheeler Road, South Tower, 3rd Floor Burlington, MA 01803 800-425-8200 EasyAsk.com eBillme . . . . . . . . . . . . . . . . . . . 192 Marwan Forzley, President/CEO Robert MacColl, Director, Corporate Development 100-275 Michael Cowpland Dr. Ottawa, ON Canada K2M 2G2 866-365-6632 eBillme.com eBridge Connections . . . . . . . . . . . . . 85 Colin Brown, CEO Dave Malda, Maketing & Sales Manager Alex Stewart, COO 777 Walkers Line Burlington, ON Canada L7N 2G1 800-755-6921 eBridgeConnections.com EchoMail . . . . . . . . . . . . . . . . . . 138 Hariharan Subramanian, CEO/President Ramachandran Subramanian, CMO Gene Deans, CTO Nathaniel Pine, CFO Kannan Arumugam, VP, Research & Development 701 Concord Ave. Cambridge, MA 02138 617-354-8585 EchoMail.com eClerx Services Ltd. . . . . . . . . . . . . . 275 Scott Houchin, Managing Principal, Sales & Marketing Services Scott McCartney, Principal, Sales & Marketing Services Sanjay Kukreja, Principal, Technology Services V.K. Mundhra, Chairman P.D. Mundhra, Co-Founder/Executive Director 295 Madison Ave., Suite 1830 New York, NY 10017 646-368-6160 eClerx.com

ecom enterprises Inc. . . . . . . . . . . . . 290 Raymond Petty, CEO Lina Lloyd, Director, Marketing Troy Shumaker, CTO Peter Whitney, Business Development 1230 Oakmead Pkwy., Suite 318 Sunnyvale, CA 94085 408-720-9194 ecomenterprises.com ECommerce Partners . . . . . . . . . . . . 290 Jakob Schwert, CEO/GM Asi Erenberg, Managing Partner Gil Levy, Managing Partner Mark Matsebeker, Executive Director, E-Commerce Solutions 59 Franklin St., Suite 6B New York, NY 10013 212-334-3390 EcommercePartners.net EcommerceRecruiter.com . . . . . . . . . . 39 Harry Joiner, CEO 130 Saddle Creek Court, Suite 200 Roswell, GA 30076 404-281-2025 EcommerceRecruiter.com ECOPYWRITERS LLC . . . . . . . . . . . . . . 55 Cody Maher, President/CEO/CTO Dino Adamou, CMO 400 S. Sierra Ave., Suite 102 Solana Beach, CA 92075 619-928-2679 eCopyWriters.com eDataSource . . . . . . . . . . . . . . . . . 138 Carter Nicholas, CEO Geoffrey Brookins, CTO 65 Broadway, Suite 601 New York, NY 10006 212-514-8900 EmailDataSource.com Edgenet . . . . . . . . . . . . . . . . . . . . 86 Tom Frederick, CEO/President Joe Czarnecky, EVP/SVP, Sales & Marketing Ron Rudolph, CTO/Data Officer 12 Cadillac Drive, Suite 300 Brentwood, TN 37027 877-334-3638 Edgenet.com EDL Consulting . . . . . . . . . . . . . . . . 290 Bill Loumpouridis, President/CEO Andrew Witherspoon, VP/GM, Products Lisa Harris, Director, Marketing Rob Christenson, SVP, Practice Director, E-Commerce Craig Traxler, VP, Integrated Customer Solutions Tim Kocher, VP, Business Development 520 Lake Cook Road, Suite 150 Deerfield, IL 60015 866-217-3210 EDLConsulting.com



Executive Directory and Index eFashionSolutions LLC . . . . . . . . . . . 111 Edward P. Foy Jr., Founder/CEO Steve Silano, New Business Director 80 Enterprise Ave. South Secaucus, NJ 07094 201-601-4200 eFashionSolutions.com Efficient Frontier . . . . . . . . . . . . . . . 225 David Karnstedt, President/CEO Justin Merickel, VP, Marketing & New Product Development Anil Kamath, Co-Founder/CTO Robin Smith, SVP, Account Development & Client Services Tom Shin, VP, Sales, West Region 809 Eleventh Ave. Sunnyvale, CA 94089 408-585-2700 EFrontier.com eFulfillment Service . . . . . . . . . . . . . 163 John Lindberg, President Steve Bulger, Marketing Manager Matt Burden, VP, Web Development Jordan Lindberg, EVP 807 Airport Access Road, Unit D Traverse City, MI 49686 866-922-6783 eFulfillmentService.com eGain Communications Corp. . . . . . . 73, 335 Ashutosh Roy, Chairman/CEO Anand Subramaniam, VP, Marketing Promod Narang, SVP, Products & Technologies 345 E. Middlefield Road Mountain View, CA 94043 888-603-4246 eGain.com Eight by Eight . . . . . . . . . . . . . . . . 139 Amy Africa, CEO Tom Ziter, President 110 Kimball Ave., Suite 210 South Burlington, VT 05403 888-838-1828 EightbyEight.com Ektron Inc. . . . . . . . . . . . . . . . . 55, 335 Bill Rogers, Founder/CEO Tom Wentworth, CMO William Cava, CTO Sean Lannan, CFO Christopher Crombie, VP, Global Sales Operations David T. Maffei, VP, Sales & Corporate Contracts Alpesh Patel, VP, Engineering 542 Amherst St., Route 101A Nashua, NH 03063 866-435-8766 Ektron.com


Elastic Path Software . . . . . . . . . . . . 111 Harry Chemko, Co-Founder/CEO Matt Dion, VP, Marketing Sal Visca, CTO Mark Williams, Co-Founder/EVP Cliff Conneighton, Chief Strategy Officer Gord Janzen, COO/President Chip Winslow, VP, Field Operations 800-1045 Howe St. Vancouver, BC Canada V6Z2A9 800-942-5282 ElasticPath.com eLayaway . . . . . . . . . . . . . . . . . . 194 Douglas Salie, CEO/Chairman Sergio Pinon, CMO/Founder Bruce Harmon, CFO/Director 1625 Summit Lake Drive, Hillside Building, Suite 205 Tallahassee, FL 32317 877-352-9292 eLayaway.com Electronic Payment Exchange . . . . . . . . 194 Ray Moyer, CEO Steven M. Kendus, Director, Marketing Alec Dollarhide, CIO Nancy Reilly, CFO Michael Moyer, COO Matt Ornce, Chief Security Officer Joe Babin, EVP, Sales 1201 N. Market St., Suite 701 Wilmington, DE 19801 302-288-0600 EPX.com Elevation Inc. . . . . . . . . . . . . . . . . . 290 Adam Heneghan, President/Co-Founder Eric Heneghan, CEO/Co-Founder Sunil Taneja, CTO Greg Galloway, VP/GM Claire Brinkley, VP, Business Development Adam Heheghan, President 100 W. Kinzie St. Chicago, IL 60610 312-640-8500 Elevation-Inc.com Elite SEM . . . . . . . . . . . . . . . . . . 225 Ben Kirshner, Founder/CEO Zach Morrison, VP, Strategy & Business Development Lorne Landsman, VP, Operations 242 W. 30th St., Suite 900 New York, NY 10016 646-536-9276 EliteSEM.com Email Marketing Power . . . . . . . . . . . 139 Viet Nguyen, Managing Director 1000 Essington Road Joliet, IL 60435 630-701-1863 Email-Marketing-Power.com


EmailDirect.com . . . . . . . . . . . . . . . 139 Kevin Linden, CEO Chris Bryan, COO Richard King, CTO 2995 Prospect Park Drive, Suite 100 Rancho Cordova, CA 95670 916-439-6948 EmailDirect.com Emailvision . . . . . . . . . . . . . . . . . . 140 Nick Heys, CEO/Co-Founder 545 5th Ave., Suite 1000 New York, NY 10017 212-257-6018 Emailvision.com eMerchant . . . . . . . . . . . . . . . . 194, 327 William Dumont, CEO Jeff Carter, VP, Sales & Marketing Mike Myers, Technology Manager 20 Corporate Park, Suite 240 Irvine, CA 92606 866-979-0260 eMerchant.com Encore Media Metrics . . . . . . . . . . . . 275 Steve Latham, Founder/CEO Bharath Oruganti, President/COO Brad Harris, Senior Architect 3701 Kirby St., Suite 490 Houston, TX 77098 646-820-1006 EncoreMetrics.com Encore Payment Systems . . . . . . . . . . 327 Greg Robertson, COO John Crouch, CIO Mark Harrelson, Chief Sales Officer 3801 Arapaho Road Addison, TX 75001 214-442-1700 Encoreps.com Endai Worldwide . . . . . . . . . . . . . . . 140 Michael F. Ferranti, President/CEO Brett Buras, SVP, New Business Development Suzanne Tinney, Director, MarketTraq Technologies Nancy Matnick, CFO 217 Water St. New York, NY 10038 866-897-6584 Endai.com Endeca Technologies . . . . . . . . . . 251, 335 Steve Papa, CEO Jason Purcell, GM, InFront Dan Demmer, President/CFO Adam Ferrari, CTO Jeff Murphy, VP, Global Sales John Andrews, VP, Solutions Marketing & Product Management Steve Fredette, Product Development Manager, Mobile Technology 101 Main St. Cambridge, MA 02142 617-674-6300 Endeca.com


Executive Directory and Index Engine Ready . . . . . . . . . . . . . . . . 226 Jamie Smith, CEO Brian Lewis, VP, Marketing Matt Blatchley, VP, Technology 1111 6th Ave., Suite 520 San Diego, CA 92101 888-283-0882 EngineReady.com Ensenda . . . . . . . . . . . . . . . . . . . . 96 Rob Howard, CEO Brandon Mah, Director, National Accounts Shermann Min, VP, Technology Steve Janis, VP, Sales Chris Miller, VP, Operations 580 California St., 2nd Floor San Francisco, CA 94104 415-277-2000 Ensenda.com Enterworks . . . . . . . . . . . . . . . . . . 55 Bob Lewis, President/CEO Warren Jones, VP, Marketing Kerry Young, SVP, Customer Implementation & Success Bill Ogilvie, SVP, Sales Kristie McDonald, VP, Finance & Administration John Jones, VP, Product Delivery 45940 Horseshoe Drive, Suite 100 Sterling, VA 20166 888-242-8356 Enterworks.com Envision Telephony . . . . . . . . . . . . . . 73 Rodney Kuhn, CEO/Founder Arun Thomas, Director, Engineering David Harvey, Executive Director, Customer Retention & Sales 901 5th Ave., Suite 3300 Seattle, WA 98164 206-225-0800 Envisioncom eOn Communications Corp. . . . . . . . . . . 74 James W. Hopper, CEO/Director Keith Nansteel, Director, eQueue Sales Jim Taylor, Director, Millennium Engineering Gary Schaefer, Director, eQueue Engineering 1703 Sawyer Road Corinth, MS 38834 800-288-3132 eOncc.com Epic Media Group . . . . . . . . . . . . . . . 33 Don Mathis, President/CEO Michael Sprouse, CMO Richard Okin, CIO Charles Nowaczek, COO Qayed Shareef, SVP, Business Development 512 Seventh Ave., 12th Floor New York, NY 10018 212-308-8509 EpicAdvertising.com Epicor . . . . . . . . . . . . . . . . . . . . . 86 Pervez Qureshi, President/CEO John Hiraoka, EVP/CMO 7683 Southfront Road Livermore, CA 94551 800-999-1809 Epicor.com


EPIServer Inc. . . . . . . . . . . . . . . . . . 55 Martin Henricson, CEO Bob Egner, VP, Product Mangement & Global Management Per Ivansson, CTO AJ Harring, President, EPiServer North America Gustav Lagercrantz, COO 2 Mid America Plaza, Suite 600 Oakbrook Terrace, IL 60181 630-974-3000 EPiServer.com Epsilon . . . . . . . . . . . . . . . . . . . . 140 Bryan Kennedy, President/CEO Chris Harrison, CTO, Marketing Technology Brian Rainey, President, Epsilon Targeting Patrick O’Rahilly, President/CEO, Aspen Marketing Services 4401 Regent Blvd. Irving, TX 75063 800-309-0505 Epsilon.com Equilibrium . . . . . . . . . . . . . . . . . . 56 Sean Barger, Founder/CEO/Chairman Peer Blumenschein, Managing Director, European Sales 3 Harbor Drive, Suite 100 Sausalito, CA 94965 855-378-4542 Equilibrium.com Escalate Retail (RedPrairie) . . . . . . . . . 335 Stewart M. Bloom, CEO David Bruno, Director, Product Marketing Michael Julson, VP/CTO Laura Weinhofer, VP, Marketing 9890 Towne Centre Drive, Suite 100 San Diego, CA 92121 800-854-2263 Escalate.com eSearchVision . . . . . . . . . . . . . . . . 226 Stanislas Di Vittorio, Co-Founder Olivier Moustacakis, Co-Founder Guilaume Baurand, CTO Thomas Jeanjean, CEO Marc Wendling, Managing Director, US 231 Sansome St., 4th Floor San Francisco, CA 94104 415-814-1001 eSearchVision.com ESET LLC . . . . . . . . . . . . . . . . . . . 312 Richard Marko, CEO Dan Clark, VP, Marketing Darin Andersen, COO 610 W.Ash St., Suite 1900 San Diego, CA 92101 619-876-5400 Eset.com eShopWorld, a division of North America Direct . . . . 260 C. Michael Verble, Founder/Chairman Jim Murray, Coordinator, Global Sales 41 Dogwood Road Asheville, NC 28806 888-407-2590 eShopWorld.com

eSSENTIAL Accessibility . . . . . . . . . . 111 Simon Dermer, Managing Director 658 Danforth Ave., Suite 201 Toronto, ON Canada M4J 5B9 416-364-2501 EssentialAccessibility.com Etech . . . . . . . . . . . . . . . . . . . . . 74 Dilip Barot, CEO Sarah Schwitters, Chief Marketing Strategist, Global Development Ronnie Mize, VP, ETECH Technology Solutions 1903 Berry Drive Nacogdoches, TX 75964 936-559-2200 EtechTexas.com Ethoca . . . . . . . . . . . . . . . . . . . . 195 Andre Edelbrock, CEO/Co-Founder Keegan Johnson, President/Co-Founder Trevor Clarke, CTO/Co-Founder Steve Frook, VP, Sales 4211 Yonge St., Suite 202 Toronto, Ontario Canada M2P 2A9 866-215-2883 Ethoca.com Etilize Inc. . . . . . . . . . . . . . . . . . . . 56 Azhar Hameed, Founder/CEO/President Ken Schwartz, VP, North American Business Operations Markus Schuster, VP, European Business Operations Glen Morgan, Marketing Director 3800 Kilroy Airport Way, Suite 430 Long Beach, CA 90806 888-608-1212 Etilize.com eVision LLC . . . . . . . . . . . . . . . . . 226 George Aspland, CEO 179 E. Main St. Branford, CT 06405 203-481-8005 EVisionSEM.com eWareness . . . . . . . . . . . . . . . . . 226 Brian K. St. Ours, President Troy Ford, Marketing Administrator Ray Myers, Director, Technical Services Travis Gibb, Business Development Manager 2420 Minton Road Melbourne, FL 32904 800-517-4130 eWarenessinc.com eWayDirect . . . . . . . . . . . . . . . . . 140 Neil Rosen, President/CEO Paul Delano, CTO Marty Donner, Chief Revenue Officer Tina MacNicholl, Chief Sales Officer Alan Hurwitz, CFO 200 Pequot Ave., 1st Floor Southport, CT 06890 888-655-0464 eWayDirect.com



Executive Directory and Index ExactTarget . . . . . . . . . . . . . . . . . 141 Scott Dorsey, CEO Tim Kopp, CMO Scott McCorkle, COO D. Wayne Poole, SVP, Sales & Client Services 20 N. Meridian St. Indianapolis, IN 46204 866-362-4538 ExactTarget.com Exadel . . . . . . . . . . . . . . . . . . . . 348 Fima Katz, Founder/President/CEO Donna Burke, VP, Marketing 1850 Gateway Blvd., Suite 1080 Concord, CA 94520 888-439-2335 Exadel.com Exclusive Concepts . . . . . . . . . . . . . 227 Scott Smigler, Founder/President Nikhil Rajpal, Director, Client Services Herb Osher, VP, Web Strategy Sheila McAneney, VP, Operations Dan Theirl, VP, Product Development 50 Mall Road, Suite G02 Burlington, MA 01803 888-540-7698 ExclusiveConcepts.com Exel . . . . . . . . . . . . . . . . . . . . . . 260 John Gilbert, CEO Mike Gardner, Chief Development Officer Domenic DiLalla, CIO 570 Polaris Parkway Westerville, OH 43082 877-272-1054 Exel.com Exemplum LLC . . . . . . . . . . . . . . . . 291 Leigh Huff, President P.O. Box 18138 Roanoke, VA 24014 540-529-6020 Exemplum.com Experian CheetahMail . . . . . . . . . . . . 141 Rachel Bergman, GM/SVP Ashley Johnston, VP, Marketing 29 Broadway, 6th Floor New York, NY 10006 800-396-5709 CheetahMail.com Experian Hitwise . . . . . . . . . . . . . . . 39 Simon Bradstock, SVP/GM Chris Morgan, VP, Sales Erin McDaniel, VP, Strategic Accounts & Client Engagement Anita Gandhi, Sr. Director, Client Intelligence, Custom Data & Analysis Lee Rosenthal, Sr. Director, Marketing 300 Park Ave. South, 9th Floor New York, NY 10010 212-380-2900 Hitwise.com


Experian Marketing Services . . . . . . . . . 86 Matt Seeley, Group President, Experian Marketing Services North America 300 Park Ave. South, 9th Floor New York, NY 10010 888-246-2804 Experian.com Experian QAS . . . . . . . . . . . . . . . . . 86 Thomas Schutz, SVP/General Manager, Experian QAS North America Beatriz Santin, Sr. Director, Marketing & Product Management 125 Summer St., Suite 1910 Boston, MA 02110 888-727-8330 QAS.com Expression Networks LLC . . . . . . . . . . 282 Kenneth Lecky, Director, Operations Abir Ray, Director, Business Development Christian Millard, Director, Application Development 1600 Tysons Blvd., 8th Floor McLean, VA 22102 877-509-7737 Corp.expr.net Extole Inc. . . . . . . . . . . . . . . . . . . . 56 Brad Klaus, CEO Trevor Legwinski, Director, Marketing Blake Hayward, VP, Products Greg Brown, CRO Tom Fenstermacher, VP, Engineering 625 2nd St., Suite 101 San Francisco, CA 94107 415-625-0500 Extole.com Exygy Custom Mobile and Web . . . . . . . 306 Zachary Berke, CEO/Founder Dave Kaplan, Director, Engineering 576 Natoma St. San Francisco, CA 94103 415-992-7251 Exygy.com EYStudios . . . . . . . . . . . . . . . . . . 291 Eric Yonge, President/Creative Director Gina Yonge, VP 114 TownPark Drive, Suite 450 Kennesaw, GA 30144 888-429-4803 EYStudios.com F. Curtis Barry & Co. . . . . . . . . . . . . . . 40 Curtis Barry, President Jeff Barry, Marketing Manager Paul Sobota, VP Brian Barry, Sr. Consultant Buzz Van Santvoord, Consultant 2104 Willowick Lane Richmond, VA 23238 804-740-8743 FCBCo.com


Facebook . . . . . . . . . . . . . . . . . . . 255 Mark Zuckerberg, Founder/CEO Elliot Schrage, VP, Global Communications, Marketing & Public Policy Bret Taylor, CTO David Ebersman, CFO Dan Rose, VP, Partnerships & Platform Marketing Christopher Cox, VP, Product Mike Schroepfer, VP, Engineering 1050 Page Mill Road Palo Alto, CA 94304 650-543-4800 Facebook.com/business FACT-Finder . . . . . . . . . . . . . . . . . 251 Carsten Kraus, CEO/GM Albert Pusch, Head, Marketing Eduard Wirch, Head, Development, FACT-Finder Mathias Duda, VP, Sales Siegfried Schüle, Head, Professional Services Torsten Etter, Head, Professional Services Data Quality Pfaelzerstrasse 35 Pforzheim, Germany 75177 49 723112597 0 Fact-Finder.com FastPivot.com . . . . . . . . . . . . . . 291, 335 Matthew Ledford, President/CEO Keith Enloe, VP/Technical Director Grant Henry, Director, Strategic Services Kurt Illian, Director, Marketing 1100 Ridgefield Blvd. Asheville, NC 28806 888-770-8883 FastPivot.com Fathom . . . . . . . . . . . . . . . . . . . 227 Scot Lowry, President/CEO Tracie Roberts, VP, SEO & Video Marketing Kevin Shaw, Chairman Joe Soltis, VP, Paid & Email Marketing Kevin Herendeen, GM/Controller Dan Martello, VP, SEM Business Development 8200 Sweet Valley Drive, Suite 100 Valley View, OH 44125 866-726-5968 FathomDelivers.com FedEx . . . . . . . . . . . . . . . . . . . . . 96 Frederick W. Smith, Chairman/President/CEO T. Michael Glenn, EVP, Market Development & Corporate Communications Robert B. Carter, EVP, FedEx Information Services/CIO 942 S. Shady Grove Road Memphis, TN 38120 800-463-3339 FedEx.com FedEx Supply Chain . . . . . . . . . . . . . 261 Craig M. Simon, President/CEO, FedEx Supply Chain 942 S. Shady Grove Road Memphis, TN 38120 800-463-3339 FedEx.com


Executive Directory and Index Ferber Warehousing and Fulfillment Services . . . . . . . . . . 163 Fred Ferber, President Dianne Heath, Business Manager Nhia Lee, Operations Manager Susan Cohen, VP, Client Services 6841 N. Rochester Road Rochester Hills, MI 48306 248-650-2870 FerberWarehousing.com, FerberFulfillment.com FetchBack . . . . . . . . . . . . . . . . . . 212 Chad Little, Founder/CEO Srinivas Jasthi, VP, Engineering Patrick Schwind, Chief Revenue Officer Jeremy Stanton, Chief Research & Development Officer 100 W. University, Suite 101 Tempe, AZ 85821 888-343-6411 FetchBack.com Fidelity Payment Services . . . . . . . . . . 195 Benjamin Weiser, CEO 442 S. 5th St. Brooklyn, NY 11211 888-847-2627 FidelityPayment.com Fifth Gear . . . . . . . . . . . . . . . . . . 112 Al Langsenkamp, Chairman/CEO Steve Warren, VP, Business Development Matt Konkle, President Jeff Dahltorp, VP Planning & Assessment Don Van der Wiel, CFO 9100 Purdue Road, Suite 400 Indianapolis, IN 46268 800-227-4462 InFifthGear.com FiftyOne Global Ecommerce . . . . . . . . . 195 Michael DeSimone, CEO Kris Green, Chief Strategy Officer 8 W. 40th St., 5th Floor New York, NY 10018 212-299-3500 FiftyOne.com FindGift.com . . . . . . . . . . . . . . . . . 245 Bob Zakrzewski, President/Founder Carolyn Zakrzewski, VP/Founder 909 N. Sepulveda Blvd., 10th Floor El Segundo, CA 90245 678-302-2762 FindGift.com FindWatt . . . . . . . . . . . . . . . . . . . 251 Andrew Griffiths, CEO Dan Barbata, Director, Marketing Dina Luvishis, CTO 520 Mendocino Ave., Suite 240 Santa Rosa, CA 95401 855-346-3928 FindWatt.com


FineLine Solutions . . . . . . . . . . . . . . 74 Polly Craik, President/CEO David Rattray, VP, Sales Jocelyn Chipman, COO Max Panzo, EVP 290 Garry St. Winnipeg, MB Canada R3C 1H3 800-758-6055 FineLineSolutions.com Firethorn Mobile Inc. . . . . . . . . . . . . 327 Rocco Fabiano, President Woody Long, Senior Director, Sales Ian Brettel, Senior Director, Engineering Kyle Cohran, Senior Director, Product Management 3333 Piedmont Road, Suite 300 Atlanta, GA 30305 678-507-2500 FirethornMobile.com First Annapolis Consulting Inc. . . . . . . . . 40 Marc Abbey, President/Managing Director Paul Grill, Partner John Grund, Partner Robert Lime, Partner Lee Manfred, Partner Frank Martien, Partner Joel Van Arsdale, Partner 900 Elkridge Landing Road, Suite 400 Linthicum, MD 21090 410-855-8500 FirstAnnapolis.com First Atlantic Commerce . . . . . . . . . . 195 Christopher Burns, CEO Tricia Lines Hill, VP, Marketing & Business Development Ronnie Viera, COO Thistle House, 2nd Floor, 4 Burnaby St. Hamilton, Bermuda HM 11 441-294-4622 FirstAtlanticCommerce.com First Data . . . . . . . . . . . . . . . . . . 196 Jonathan J. Judge CEO Mark Herrington, EVP, Global Product Management & Innovation Kevin Kern, EVP/CTO, Global Operations & Technology Ed Labry, President, First Data, North America 5565 Glenridge Connector Northeast, Suite 2000 Atlanta, GA 30342 800-735-3362 FirstData.com First Data Independent Sales Card Processing . . . . . . . . . . . 196 Russell Gottlich, CEO 23371 Mulholland Drive, Suite 108 Woodland Hills, CA 91364 800-931-9835 FDISLoud.com FIS . . . . . . . . . . . . . . . . . . . . . . 196 William C. Roese, President, ClearCommerce Mark Andrews, CIO, ClearCommerce Heide M. Lasiewski, VP Business Development, ClearCommerce 11601 Roosevelt Blvd. St. Petersburg, FL 33716 866-894-0807 FISGlobal.com

FitForCommerce . . . . . . . . . . . 20, 40, 348 Bernardine Wu, CEO Danielle Savin, VP, Multichannel Marketing & Retail Karen Greenberg, SVP, Sales & Business Development Marc Appana, SVP, Consulting/CIO Jay Holan, SVP, Corporate Development/Senior Consultant Arthur McManus, VP, Provider Program 40 Highland Ave. Short Hills, NJ 07078 973-379-7399 FitForCommerce.com Fits.me . . . . . . . . . . . . . . . . . . . . 56 Heikki Haldre, CEO Diana Saarva, Marketing Executive Peeter Ilumae, CIO Veereni 24c Tallinn, Estonia 10135 866-595-4897 Fits.me Flashecom . . . . . . . . . . . . . . . . . . 112 Raymond Sanchez, Senior Account Executive 320 N. Palm St., Suite D Brea, CA 92821 888-282-1000 Flashecom.com FlipSeek LLC . . . . . . . . . . . . . . . . . 57 Adam Marino, President/Founder Ken Adamic, VP, Sales P.O. Box 24482 Lyndhurst, OH 44124 440-368-9347 FlipSeekLivePrint.com Fluid . . . . . . . . . . . . . . . . . . . . . 112 Kent Deverell, CEO Peter Goldie, SVP/GM, Marketing 222 Sutter St., 8th Floor San Francisco, CA 94108 415-263-7700 Fluid.com Focus USA/Focus Worldwide . . . . . . . . 141 Chicca D’Agostino, President Lori Collins, VP Amy Carraher, VP, Sales 1 University Plaza, Suite 300 Hackensack, NJ 07601 201-489-2525 Focus-USA-1.com ForeSee . . . . . . . . . . . . . . . . . . . 276 Larry S. Freed, President/CEO John Williams, VP, Product Mitchell Cohen, VP, Technology Cia McCaffrey, VP Jeff Blackman, CFO Don Morrison, VP, Sales 2500 Green Road, Suite 400 Ann Arbor, MI 48105 734-205-2600 ForeSee.com



Executive Directory and Index FORTE . . . . . . . . . . . . . . . . . . . . 261 Eugene Forte, CEO Tom Rentschler, VP, Marketing Tom Lehmkuhl, CTO Jeff Ross, VP, Consulting Robert Babel, VP, Implementation Services Mark Miller, VP, Strategic Account Sales 6037 Commerce Court Mason, OH 45040 513-398-2800 FORTE-Industries.com Fosdick Fulfillment Corp. . . . . . . . . . . 163 William Pappas, President/CEO George Fanolis, VP, New Business Development John Konstantino, SVP, Information Systems 26 Barnes Industrial Park Road North Wallingford, CT 06492 800-759-5558 FosdickFulfillment.com Fosina Marketing Group . . . . . . . . . . . 40 Jim Fosina, President/CEO Ron Lichwalla, COO Barbara Nicotera, CFO Diane Petruzzelli, EVP, Business Development Ken Sciuto, VP, Technology Mason Wiley, SVP, Marketing 51-53 Kenosia Ave. Danbury, CT 06810 203-790-0030 FosinaMarketingGroup.com Foviance . . . . . . . . . . . . . . . . . . . 276 Phillip Hunt, Executive Chairman Neil Mason, Consultancy Director Richard Sedley, Commercial Director Catriona Campbell, Founder 14 Bonhill St. London, England EC2A 4BX 44 08450546500 Foviance.com, WebAbacus.com FreightCenter . . . . . . . . . . . . . . . . . 97 Matthew Brosious, CEO/Co-Founder Sylvia Pankiewicz, Marketing Manager Doug Walls, CIO 2049 Welbilt Blvd. Trinity, FL 34655 800-716-7608 FreightCenter.com FreshAddress . . . . . . . . . . . . . . . . 141 Bill Kaplan, CEO Eve Bould, Marketing & Communications Manager Austin Jordan, Chief Systems Engineer Austin Bliss, President Judy Franciosi, Sales Manager Mark Rafferty, Manager, Account Services Rita Teichmann, Client Servicing Manager 36 Crafts St. Newton, MA 02458 617-965-4500 FreshAddress.com


FrontStream Payments Inc . . . . . . . . . 196 Nana Vellayan, CEO/President Bill DeGraff, VP, Strategic Marketing & Product Management Terry Lopresti, SVP, Technology Kerry Kodatt, SVP, Sales 100 Winners Circle, Suite 158 Brentwood, TN 37027 800-687-8505 FrontStreamPayments.com Fry . . . . . . . . . . . . . . . . . . . 112, 336 Rudy Pataro, President Faruk Abdullah, VP, Strategy & Marketing Peggy Pulliam, VP, Professional Services Tasha Wilkins, Executive Technical Director 650 Avis Drive Ann Arbor, MI 48108 800-379-6858 Fry.com The FSA Group . . . . . . . . . . . . . . . 142 Rob van Velzen, Founder 1351 Rodick Rd. Markham, ON Canada L3R 5K4 877-553-5538 TheFSAGroup.com Fulfillment Plus . . . . . . . . . . . . . . . 164 Jeff Ehrlich, President Jakki Buonaiuto, Director, Marketing & Client Services 889 Waverly Ave. Holtsville, NY 11742 888-256-7790 FulfillmentPlusNY.com Fusion Multisystems . . . . . . . . . . . . . 87 David A. Flynn, CEO/President Rick C. White, CMO Stephen G. Wozniak, Chief Scientist Lance L. Smith, COO James L. Dawson, EVP, Worldwide Sales Neil A. Carson, CTO 2855 E. Cottonwood Pkwy., Suite 100 Salt Lake City, UT 84121 801-424-5500 FusionIO.com Futurex LLC . . . . . . . . . . . . . . . . . 197 Brett Smith, President/CEO Adam Cason, Product Marketing Manager Chris Hamlett, CTO Roland Allen, GM, Global & Strategic Accounts Ryan Smith, Chief Solutions Architect 864 Old Boerne Road Bulverde, TX 78163 800-251-5112 Futurex.com FW Warehousing . . . . . . . . . . . . . . . 164 Mark Cusumano, CEO/President John Cusumano Jr., Business Development Bob Klunk, Director, Operations 4300 Church Road Centreville, IL 62207 618-271-5500 FreshWarehousing.com


G2 USA . . . . . . . . . . . . . . . . . . . . 227 John Paulson, CEO, G2 USA John Pyne, CFO, G2 USA Tom Conti, President, G2 USA Bruce Henderson, Chief Creative Officer, G2 USA Eric Pakurar, Executive Director/Head, Strategy & Planning 200 Fifth Ave. New York, NY 10010 212-537-3700 G2.com/USA Gartner Inc. . . . . . . . . . . . . . . . . . . 41 Eugene A. Hall, CEO Michael Yoo, SVP Darko Hrelic, SVP/CIO 56 Top Gallant Road Stamford, CT 06902 203-964-0096 Gartner.com Geami Ltd. . . . . . . . . . . . . . . . . . . 164 Marcelo Passos, VP, Sales & Business Development Robert Duffy, Director, IT & Innovation Lillian Harkenrider, CFO 200 Innovation Ave., Suite 140 Morrisville, NC 27560 877-888-2030 Geami.com GENCO ATC . . . . . . . . . . . . . . . . . . 261 Herb Shear, Chairman/President/CEO Donald Rendulic, Director, Marketing & Communications Dave Moyer, CIO Dave Mabon, COO 100 Papercraft Park Pittsburgh, PA 15238 800-378-9671 Genco.com GetThatWholesale.com . . . . . . . . . . . 246 Robert Light, President/CEO P.O. Box 12 Bethel, CT 06801 888-358-7822 GetThatWholesale.com GFI Software . . . . . . . . . . . . . . . . . 142 Walter Scott, CEO Dan Kossmann, CFO Josef Calleja, VP, Finance/Treasurer Holger Felgner, GM/Team Viewer Phil Bousfield, GM, GFI Infrastructure Business Unit 15300 Weston Pkwy., Suite 104 Cary, NC 27513 919-379-3397 GFI.com Gift Wrap Solutions . . . . . . . . . . . . . 165 Michael E. Miller, VP, Sales & Operations 3405 S. Industrial Drive Meridian, MS 39307 601-479-2162 GiftWrapSolutions.com


Executive Directory and Index Gigya Inc. . . . . . . . . . . . . . . . . . . . 57 Patrick Salyer, CEO Brian Sullivan, VP, Client Services Eran Kutner, Co-Founder/CTO Rooly Eliezerov, Co-Founder/President Limor Wilks, VP, Finance Raviv Pavel, VP, Research & Development Eyal Magen, Co-Founder/Chief Strategy Officer 1975 Landings Dr. Mountain View, CA 94043 650-353-7230 Gigya.com Glenbrook Partners . . . . . . . . . . . . . . 41 Allen Weinberg, Partner Russ Jones, Partner Jay DeWitt, Partner 1100 Alma St., Suite 101 Menlo Park, CA 94025 415-305-6660 Glenbrook.com Global Bay Mobile Technologies . . . . . . 306 Sandeep Bhanote, CEO Chi Park, Director, Marketing Harmit Wadhwa, VP, Technology Nimit Sabharwal, VP 50 Cragwood Road, Suite 211 South Plainfield, NJ 07080 908-822-7100 GlobalBay.com Global IntelliSystems . . . . . . . . . . . . 142 John Brogan, Founder/CEO 5257 Buckeystown Pike, #150 Frederick, MD 21704 800-707-7074 GLIQ.COM Global K-Tech . . . . . . . . . . . . . . . . 348 Kannan Srinivasan, President, Chief Project Officer P.A. Tanner, SVP, Support Services Group 283 Cranes Roost Blvd., Suite 111 Altamonte Springs, FL 32701 407-339-2300 GlobalKTech.com Global Response . . . . . . . . . . . . . . . 74 Herman Shooster, Founder/Chairman 777 S. State Road 7 Margate, FL 33068 800-537-8000 GlobalResponse.com Global Response Fulfillment . . . . . . . . 165 Herman Shooster, Founder Agnes Shooster, VP, Business Development 3580 NW 56 St. Ft. Lauderdale, FL 33009 800-967-0030 GlobalResponseFulfillment.com Global Shopex LLC . . . . . . . . . . . . . . 261 Raimundo Martinez, President Colleen Petschulat, VP, Business Development Aldo Martinez, CIO Alejandro Perez, Co-Founder/Owner 9990 N.W. 14th St., Suite 110 Miami, FL 33172 786-314-7144 GlobalShopex.com


Global-Z International . . . . . . . . . . . 142 Dimitri Garder, EVP Marty Shaw, Director, Sales & Marketing Edward Barbeau, VP, Operations 395 Shields Drive, P.O. Box 1524 Bennington, VT 05201 802-445-1011 GlobalZ.com GlobalCollect USA . . . . . . . . . . . . . . 197 Thomas P. Staudt, CEO Peter Knight, CTO Koen Vanpraet, CCO Paul van Mierlo, CFO Ron Vollebregt, CSO 3 Embarcadero Center, Suite 2900 San Francisco, CA 94111 415-975-0969 GlobalCollect.com GlobalTranz . . . . . . . . . . . . . . . . . 262 Andrew Leto, Founder/CEO Michael Leto, EVP, Business Development Travis Rhyan, EVP, Technology & Supply Chain Management Mark Schonau, CFO Michael Bookout, EVP, Sales & Pricing Mark Erickson, VP, Inside-Sales 5415 E. High St., Suite 460 Phoenix, AZ 85054 866-275-1407 GlobalTranz.com GlobalWare Solutions . . . . . . . . . . . . 113 David Beatson, CEO Chris Caouette, VP, Business Mark Chequer, CIO Tom Condardo, VP, North American Operations Pieter Versteeg, VP, EMEA Operations 200 Ward Hill Haverhill, MA 01835 978-469-7500 GlobalWareSolutions.com GoCom (GO800 LLC) . . . . . . . . . . . . . 344 David Harper, Co-Founder 475 Park Ave. South, 30th Floor New York, NY 10016 888-446-8004 Go800corp.com GoDataFeed.com . . . . . . . . . . . . . . 227 Ro Grosman, CEO Lin Grosman, Director, Marketing Kieron Zabow, Director, Business Development 440 Sawgrass Corporate Pkwy., Suite 212 Sunrise, FL 33325 954-745-7998 GoDataFeed.com GoECart.com . . . . . . . . . . . . . . . . 113 Manish Chowdhary, CEO 10 Middle St. Bridgeport, CT 06604 203-336-2284 GoECart.com

GoEmerchant.com . . . . . . . . . . . . . . 197 Thomas Fraser, GM 1 Mall Drive, Suite 515 Cherry Hill, NJ 08002 888-638-7867 GoEmerchant.com Google . . . . . . . . . . . . . . . . . 228, 317 Eric Schmidt, Chairman/CEO Larry Page, Co-Founder/President, Products Sergey Brin, Co-Founder/President, Technology Andy Rubin, Director, Mobile Platforms Gummi Hafsteinsson, Product Manager, Google Mobile Dilip Venkatachari, Director, Product Management, Google Mobile Omid Kordestani, SVP, Global Sales & Business Development 1600 Amphitheatre Pkwy. Mountain View, CA 94043 650-623-0000 Google.com Google Checkout . . . . . . . . . . . . . . . 197 Larry Page, CEO Lorraine Twohill, VP, Global Marketing Sergey Brin, Co-Founder/President, Technology Nikesh Arora, SVP/Chief Business Officer 1600 Amphitheatre Pkwy. Mountain View, CA 94043 650-253-0000 Google.com Google Product Search . . . . . . . . . . . 246 Larry Page, CEO Lorraine Twohill, VP, Global Marketing Jeff Huber, SVP, Commerce & Local 1600 Amphitheatre Pkwy. Mountain View, CA 94043 650-253-0000 Google.com Goolara LLC . . . . . . . . . . . . . . . . . 143 Philip Thorne, Founder 2150 Mariner Square Drive, Suite 100 Alameda, CA 94501 888-362-4575 Goolara.com Gorilla Commerce . . . . . . . . . . . . . . 291 Brian Grady, CEO Justin Finnegan, COO Ethan Smith, Creative Director Chris O’Connell, CTO John Budz, Director, Marketing Strategy 1015 W. Lake St., Suite 300 Chicago, IL 60607 312-243-8777 GorillaChicago.com Gproxy Inc. . . . . . . . . . . . . . . . . . . 292 Mario Colla, CEO Bernardo Arnelli, VP Alfonsina Pastori, Marketing Manager Rafael Tucat, CTO 1942 N.E. 148th St., Suite 6254 Miami, FL 33181 305-513-3922 Gproxy.com



Executive Directory and Index GPShopper LLC . . . . . . . . . . . . . . . 330 Alex Muller, CEO 584 Broadway, Suite 804 New York, NY 10012 212-488-2222 GPShopper.com GreenShipping.com . . . . . . . . . . . . . 262 Ken Whiteman, CEO 1412 13th St., Suite 200 Hood River, OR 97031 800-208-5776 GreenShipping.com GreenSoft Solutions Inc. . . . . . . . . . . . 283 Kelly Kephart, President/CEO Carody Kephart, Marketing Coordinator 10828 N.W. AirWorld Drive Kansas City, MO 64153 888-952-4888 GSIHosting.com Greystripe Inc. . . . . . . . . . . . . . . . . 317 Michael Chang, GM Kevin Granath, VP, Sales Andy Choi, VP, Technology 333 Bryant St., Suite LL120 San Francisco, CA 94107 415-651-2650 Greystripe.com Groove Commerce . . . . . . . . . . . . . . 292 Ethan Giffin, CEO Mack McGee, VP, Sales & Marketing PJ Gill, COO 2400 Boston St., Suite 320 Baltimore, MD 21224 800-564-9826 GrooveCommerce.com Ground Truth, a division of Mobile Intelligence Solutions Inc. . . . . . 312 Sterling Wilson, President/CEO Evan Neufeld, VP, Marketing Luni Libes, Founder/CTO 999 Third Ave., Suite 4250 Seattle, WA 98104 206-462-5630 GroundTruth.com Group FiO Inc. . . . . . . . . . . . . . . . . . 57 Ravi Srinivasan, President/CEO Tom McGregor, VP, Client Services 4 Robert Speck Pkwy., Suite 1500 Mississauga, ON Canada L4Z 1S1 905-364-5327 GroupFiO.com Group Levinson . . . . . . . . . . . . . . . 292 Leo Levinson, Founder 128 Chestnut St., Suite 403 Philadelphia, PA 19106 215-627-3030 GroupLevinson.com


GSI Commerce . . . . . . . . . . . . . . . 113 Chris Saridakis, President Marialena Dragan Ziska, VP, Corporate Marketing Jim MacIntyre, Head, E-Commerce Technology Scott Hardy, Head, Client Services Tobias Hartman, Head, Global Operations John Healy, Head, Global Marketing Services Products 935 First Ave. King of Prussia, PA 19406 610-491-7012 GSICommerce.com Guidance Solutions Inc. . . . . . . . . . . . 292 Jason Meugniot, Co-Owner/CEO Jon Provisor, Co-Owner/CIO Jon Larsen, VP, Information Systems & Managed Services Mike Hill, EVP Lisa Brewer, COO Kevin Griffin, VP, Operations 4134 Del Rey Ave. Marina Del Rey, CA 90292 310-754-4000 Guidance.com Guthy Renker Fulfillment Services LLC . . . 75 Jeff Baker, President Walter Gross, SVP, Fulfillment Operations Bruce Dowdy, Business Development Manager 1845 Brevard Road Arden, NC 28704 828-684-4300 GRFS.com GXS . . . . . . . . . . . . . . . . . . . . . 262 Bob Segert, President/CEO Bobby Patrick, SVP/CMO Miguel Garcia, SVP, Product Development/CTO Gregg Clevenger, EVP/CFO Karl Salnoske, EVP, Service Delivery/CIO Steven Scala, SVP, Corporate Development George Schulze, SVP, Global Sales 9711 Washingtonian Blvd. Gaithersburg, MD 20878 301-340-4000 GXS.com HALOCK Security Labs . . . . . . . . . . . . 300 Terry Kurzynski, CEO Jeremy Simon, CTO 1834 Walden Office Square, Suite 200 Schaumburg, IL 60173 847-221-0200 Halock.com Harte-Hanks . . . . . . . . . . . . . . . . . 143 Gary Skidmore, President, Direct Marketing Brian Dames, CMO Robert Neill, VP, IT 9601 McAllister Freeway, Suite 610 San Antonio, TX 78216 210-829-9000 Harte-Hanks.com


Harvey Software . . . . . . . . . . . . . . 180 Bert F. Hamilton, President/CEO Terry G. Kennedy, Vice President, Alliance Marketing Dan R. Turbeville,COO 7050 Winker Road, Suite 104 Fort Myers, FL 33919 800-231-0296 HarveySoft.com Heiler Software Corp. . . . . . . . . . . . . 251 Greg Wong, CEO Jennifer Krizanek, Marketing Manager 645 Griswold, Suite 1888 Detroit, MI 48226 313-483-7100 Heiler.com HiConversion . . . . . . . . . . . . . . . . 300 Zee Aganovic, Founder/CEO Norman Matus, COO Bruce Goldstein, CTO 777 Yamato Road, Suite 140 Boca Raton, FL 33431 866-251-4335 HiConversion.com HighJump Software . . . . . . . . . . . . . 262 Russell Fleischer, CEO Chad Collins, VP, Marketing & Strategy Matt Ouska, CFO Gary Nemmers, VP, Sales Dan Radunz, VP, Product Development Larry Haynes, VP, Worldwide Professional Services 6455 City West Pkwy. Eden Prairie, MN 55344 800-328-3271 HighJump.com Hipcricket Inc. . . . . . . . . . . . . . . . . 317 Ivan Braiker, CEO Jeff Hasen, CMO Greg York, VP, Engineering Eric Harber, President/COO 11241 Slater Ave. Northeast, Suite 201 Kirkland, WA 98033 425-452-1111 Hipcricket.com HomeDirect . . . . . . . . . . . . . . . . . 263 Brian Gallagher, CEO/President Tony Coletto, VP, Sales Shouvik Dutta, CIO Jim Vargo, CFO/SVP Steve Stayduhar, VP, Network Operations Frank Gaura, COO Jim Mikrut, VP, Customer Experience 330 S. Mannheim Road Hillside, IL 60162 888-818-8668 HomeDirectUSA.com Honest Green Wholesale . . . . . . . . . . . 263 PJ Stafford, Co-Owner Dale Sutaria, Director, Operations Rosamaria Caballero, Co-Owner 888 Newark Ave., Suite 202 Jersey City, NJ 07306 646-706-7310 HonestGreen.com


Executive Directory and Index HookLogic . . . . . . . . . . . . . . . . . . 212 Jonathan Opdyke, CEO Jonn Behrman, Chief Product Officer Kevin Hermida, CTO Vardaan Vasisht, President/COO 455 Broadway, 4th Floor New York, NY 10013 646-467-8200 HookLogic.com HostedPCI . . . . . . . . . . . . . . . . . . 198 Saurabh Soman, Founder/CEO Doug Eames, VP, Sales & Marketing 900 Steeles Ave. West, U-501 Thornhill, Ontario Canada L4J 8C2 866-850-3608 HostedPCI.com Hosting.com . . . . . . . . . . . . . . . . . 283 Art Zeile, CEO Bruce Greiner, EVP, Sales & Marketing Craig McLellan, CTO Joel Daly, COO Brian Raboin, VP, Operations Chris Wheeler, CFO 900 S. Broadway, Suite 400 Denver, CO 80209 866-918-4678 Hosting.com Hothand Inc. . . . . . . . . . . . . . . . . . 317 Randy Jaramillo, Founder/CEO Tim Leets, CMO 24196 Alicia Pkwy., Suite L Mission Viejo, CA 92691 949-581-2840 Hothand.com HubSpot . . . . . . . . . . . . . . . . . . . 228 Brian Halligan, CEO/Co-Founder Mike Volpe, CMO Dharmesh Shah, CTO/Co-Founder David Cancel, Chief Product Officer Mark Roberge, VP, Sales 25 First St., 2nd Floor Cambridge, MA 02141 888-482-7768 HubSpot.com Huge Inc. . . . . . . . . . . . . . . . . . . . 318 Aaron Shapiro, Partner/CEO Patricia Korth-McDonnell, Partner, Client Services Michal Pasternak, Partner, User Experience Shirley Au, Managing Partner Joe Stewart, Partner, Executive Creative Director Felipe Memoria, Partner, Product Design Gene Liebel, Chief Strategy Officer 45 Main St., 2nd Floor New York, NY 11201 718-625-4843 HugeInc.com hybris software . . . . . . . . . . . . . . . 113 Ariel F. Lüdi, CEO Carsten Thoma, COO 1000 N. West St., Suite 1200 Wilmington, DE 19801 302-295-5067 Hybris.com


i-parcel LLC . . . . . . . . . . . . . . . . . 264 Claire Davids, Managing Partner 25 Corporate Drive, Suite 175 Burlington, MA 01803 888-472-7235 i-parcel.com IBM . . . . . . . . . . . . . . . . . . . 263, 318 Sam Palmisano, CEO Maria Winans, VP, WW Software Industry Solutions Marketing John Squire, Product Director, IBM EMM Elana Anderson, Product Director, IBM EMM Joel Reed, Product Director, B2B & Commerce, IBM Software Solutions Group Akshay Sabhikhi, Director, Market Development & Strategy, IBM Software Solutions Group 1 New Orchard Road Armonk, NY 10504 877-426-2223 IBM.com/software/marketing-solutions IBM Enterprise Marketing Management . . . . . . . . . . . . . . . . . . . . 114, 276 Yuchun Lee, GM, IBM EMM Paul McNulty, Director, Marketing, IBM EMM John Squire, Product Director, IBM EMM 170 Tracer Lane Waltham, MA 02451 866-277-7488 IBM.com iCongo Inc. . . . . . . . . . . . . . . . . . . 336 Irwin Kramer, CEO Mark Sadegursky, VP, Software Development Steven Kramer, President Joshua Ostrega, EVP, Business Operations 999 de Maisonneauve Blvd. West, 3rd Floor Montreal, QC, Canada H3A 3L4 514-866-2664 iCongo.com iContact . . . . . . . . . . . . . . . . . . . 143 Ryan Allis, CEO Jeff Revoy, Chief Product Marketing & Strategy Officer David Rasch, CTO 2635 Meridian Pkwy., Suite 200 Durham, NC 27713 866-803-9462 iContact.com iCrossing . . . . . . . . . . . . . . . . 228, 318 Don Scales, President/CEO Tari Haro, CMO Peter Randazzo, CTO Brian Powley, President, North America Rod Lenniger, EVP Hearst Tower 300 W. 57th St., 20th Floor New York, NY 10019 866-620-3780 iCrossing.com IdeaLaunch.com . . . . . . . . . . . . . . . 228 Byron White, Founder Christine Herbert, Director, Content Strategy Aaron Robinson, Director, Technology 240 Commercial St., Suite 3B Boston, MA 02109 617-227-8800 IdeaLaunch.com

IDology . . . . . . . . . . . . . . . . . . . 198 John Dancu, President/CEO Jodi Florence, Director, Marketing & Public Relations 280 Interstate North Circle Southeast, Suite 610 Atlanta, GA 30339 866-520-1234 IDology.com IDS Integrated Distribution Services . . . . 263 Michael L. Jones, EVP/COO Michael C. DeFabis, Sales & Marketing Coodinator 3100 Reeves Road Plainfield, IN 46168 866-232-6533 TeamIDSLogistics.com IFeelGoods Inc. . . . . . . . . . . . . . . . . 57 Michael Amar, Co-Founder/CEO Scott Silverman, Co-Founder/VP, Marketing Vida Ha, Co-Founder/Lead Engineer Suchit Dash, Co-Founder/VP, Business Development Dimitri Ducourtieux, Co-Founder/VP, Europe 713 Santa Cruz, Unit 1 Menlo Park, CA 94025 650-376-0005 Corp.IFeelGoods.com iGoDigital . . . . . . . . . . . . . . . . . . . 212 Eric Tobias, President Rachel Modiano, Director, Marketing Matthew Coffman, CTO Matt Brown, VP, Operations Dan Hanrahan, VP, Partnerships Brian Rowe, VP, Client Services Kevin Honan, VP, Sales 5252 E. 82nd St., Suite 300 Indianapolis, IN 46250 888-496-2446 iGoDigital.com iGuiders . . . . . . . . . . . . . . . . . . . 213 Jodi Marchewitz, CEO/Founder Chaz Napoli, COO/ Business Development 23811 Chagrin Blvd., Suite 244 Beachwood, OH 44122 216-342-4115 iGuiders.com Iksula . . . . . . . . . . . . . . . . . . . . 114 Samarjeet Singh, President Daanish Butt, Business Development Manager Neerav Parekh, CTO DJ Basumatari, President, Delivery 224 W. 35th St., Suite 1212 New York, NY 10001 607-330-0797 iksula.com iLoop Mobile Inc. . . . . . . . . . . . . . . . 318 Mathew Harris, CEO Michael Ahearn, VP, Strategic Marketing Srinivas Kandikattu, CTO Steven Gray, COO 25 Metro Drive, Suite 210 San Jose, CA 95110 408-907-3360 ILoopMobile.com



Executive Directory and Index Imagine Fulfillment Services . . . . . . . . 165 Andy Arvidson, Owner 20100 S. Vermont Ave. Torrance, CA 90502 310-217-4610 ImagineFulfillment.com Impact Mobile Inc. . . . . . . . . . . . . . . 336 Gary Schwartz, CEO/President Mazen Salloum, Director, Product Management 340 Madison Ave., Suite 1934 New York, NY 10173 917-546-6675 ImpactMobile.com Impak Retail . . . . . . . . . . . . . . . . . 264 David Hansen, National Sales Manager 20531 Queensdale Drive Cornelius, NC 28031 704-987-3302 ImpakRetail.com IMPAQT LLC . . . . . . . . . . . . . . . . . 229 Richard Hagerty, President Matt Naeger, EVP, Strategy Kevin Amos, VP, Technology Melanie Kinney, VP, Client Services Brian Conner, VP, Analysis & Decision Support 680 Andersen Drive, Foster Plaza 10 Pittsburgh, PA 15220 412-733-7100 IMPAQT.com In10sity Interactive . . . . . . . . . . . . . 293 Ross Croley, CEO Craig Bates, Director, Marketing, SEO & Social Media Brian McKeehan, VP, Technology & Production 1350 Avenue of the Americas, 3rd Floor New York, NY 10019 212-822-3451 In10sity.net Inceptor . . . . . . . . . . . . . . . . . . . 229 Steven Spaulding, Director, Digital Media Jason Conquest, National Sales Manager Josh Fialky, Manager, Search Operations Peter Fopiano, Senior CSE Program Manager Jim Griffeth, Senior SEO Manager 1601 Trapelo Road, Suite 22 Waltham, MA 02451 800-307-6709 Inceptor.com INetU Managed Hosting . . . . . . . . . . . 283 Dev Chanchani, President/Founder Duane Zoscin, Marketing Manager Andrew Hodes, Director, Technology Chris Kivlehan, VP, Account Management Tim Irvine, Director, Sales 744 Roble Road Allentown, PA 18109 888-664-6388 INetU.net


InfoCision Management Corp. . . . . . . . . 75 Carl Albright, President/CEO Ken Dawson, CMO Mike White, CTO Jim Dies, SVP, Fulfillment Mike Lagenfeld, EVP, Call Center Operations 325 Springside Drive Akron, OH 44333 330-668-1400 InfoCision.com Infogroup . . . . . . . . . . . . . . . . . . . 143 Clare Hart, President/CEO Slade Kobran, CMO 5711 S. 86th Circle Omaha, NE 68127 402-593-4500 Infogroup.com Informatica Corp. . . . . . . . . . . . . . . 276 Sohaib Abbasi, Chairman/CEO Chris Boorman, CMO/SVP, Education & Enablement James Markarian, SVP/CTO Tony Young, SVP/CIO Earl E. Fry, CFO/Chief Administration Officer/EVP, Global Customer Support Ivan Chong, EVP, Data Quality Business Girish Pancha, EVP, Data Integration Business 100 Cardinal Way Redwood City, CA 94063 650-385-5000 Informatica.com Ingram Micro . . . . . . . . . . . . . . . . 165 Gregory M.E. Spierkel, CEO William D. Humes Sr., EVP/CFO Mario Leone, EVP/CIO Robert Gifford, EVP, Global Logistics Ria M. Carlson, SVP, Communications & Brand Management G. Sam Kamel, SVP, Corporate Strategy Lynn Jolliffe, EVP, Human Resources 1600 E. St. Andrew Place Santa Ana, CA 92705 714-566-1000 IngramMicro.com Inmar . . . . . . . . . . . . . . . . . . . . 264 Travis Lewis, CMO Mark Wright, CIO Jennifer Mauldin, EVP, Retail Services Jeff Pepperworth, President, Reverse Logistics 2601 Pilgrim Court Winston-Salem, NC 27106 866-440-6917 Inmar.com InMarkit . . . . . . . . . . . . . . . . . . . 318 Berkley Bowen, Founder/CEO Max Gribov, Senior Back End Developer Gennady Feldman, Back End Developer Alexander Sagalovskiy, Senior Front End Developer Axel Forest, Front End Developer David Cilia, iPhone Developer Eric Feliciano, UI/Web Designer Trystin Bailey, Business Analyst Olga Chechina, Project Coordinator 11 W. 42nd St., 15th Floor New York, NY 10036 800-280-9604 InMarkit.com


InMobi . . . . . . . . . . . . . . . . . . . . 327 Naveen Tewari, Founder/CEO James Lamberti, VP, Global Research & Marketing Mohit Saxena, Technology Founder/VP, Technology 1200 Park Place, Suite 290 San Mateo, CA 94403 650-585-4627 Inmobi.com Inner Fence LLC . . . . . . . . . . . . . . . 327 Derek Del Conte, Founder/CEO Ryan Johnson, Co-Founder/CTO 16701 N.E. 80th St., Suite 204 Redmond, WA 98052 888-922-8277 InnerFence.com Innotrac Corp. . . . . . . . . . . . . . . . . 166 Scott Dorfman, President/CEO/Chairman Jon Eggleton, VP, Marketing Salil Kulkarni, SVP/CIO Larry Hanger, SVP, Client Services George Hare, SVP/CFO Robert Toner, SVP/COO Marsha Chulick, VP, Business Development 6465 E. Johns Crossing Johns Creek, GA 30097 678-584-4000 Innotrac.com Innovate Media Group . . . . . . . . . . . . 175 John Cecil, Co-Founder/President Jud Hogan, VP, Sales Peter Pillsbury, VP, Technology/Creative Director 3199 A-3 Airport Loop Drive Costa Mesa, CA 92626 714-352-7223 InnovateMedia.com iNomadics Inc. . . . . . . . . . . . . . . . . 306 Charles Stack, CEO 1621 Euclid Ave., No. 2150 Cleveland, OH 44115 440-724-9877 iNomadics.com Insite Software . . . . . . . . . . . . . . . . 58 Brian Strojny, CEO Kevin Cooper, VP, Sales & Marketing Tom Frishberg, CTO 110 N. 5th St., 8th Floor Minneapolis, MN 55403 866-746-0377 InsiteSoft.com Integration New Media Inc. . . . . . . . . . . 58 Vahe Kassardjian, President Laurent Brigaut, GM/Director, Operations Kristen Banham, Marketing Manager Nadine Husain, Marketing Specialist 1600 Rene-Levesque Blvd. W, Suite 900 Montreal, QC Canada H3H 1P9 514-871-1333 INM.com


Executive Directory and Index IntelliResponse Systems . . . . . . . . . . . 75 David Lloyd, CEO Mike Hennessy, VP, Marketing Paul Smith, VP, Sales, Commercial Susan Fox, CFO 425 Adelaide St. West, Suite 200 Toronto, ON Canada M5V 3C1 866-454-0084 IntelliResponse.com

Interspire Inc. . . . . . . . . . . . . . . . . 336 Eddie Machaalani, Co-Founder/CEO Jeffrey Gray, Director, Marketing Mitch Harper, Founder/CTO Lee Sellers, Manager, Sales 9606 N. Mopac Expressway, Suite 960 Austin, TX 78759 888-699-8911 BigCommerce.com

Interapptive . . . . . . . . . . . . . . . . . 114 Wes Clayton, President Brian Nottingham, CTO 140 Enchanted Pkwy., Suite 200 Manchester, MO 63021 314-596-0110 interapptive.com

Intuit Inc. . . . . . . . . . . . . . . . . . . . 328 Brad Smith, CEO Tayloe Stansbury, SVP/CTO 2632 Marine Way Mountain View, CA 94043 650-944-6000 Intuit.com

Internap . . . . . . . . . . . . . . . . . . . 114 Eric Cooney, President/CEO Mandira Mehra, SVP, Marketing Paul Carmody, SVP, Product Management & Business Development Randal Thompson, SVP, Global Sales Steven Orchard, SVP, Operations & Customer Support 250 Williams St., Suite E-100 Atlanta, GA 30303 404-302-9700 Internap.com

Inuvo . . . . . . . . . . . . . . . . . . . . . 33 Richard K. Howe, President/CEO Trey Barrett, SVP, Corporate Strategy & Business Development Craig A. G. Dillon, CTO 15550 Lightwave Drive, Suite 300 Clearwater, FL 33760 727-324-0046 Inuvo.com

International Checkout . . . . . . . . . . . 115 Saskia Chiesa, CEO Kathy Beteta, EVP Jackson Strobel, VP, Sales & Operations 7950 Woodley Ave., Suite C Van Nuys, CA 91406 818-855-5157 InternationalCheckoutSolutions.com International Direct Response . . . . . . . 144 Dick Guyer, CEO/Co-Founder Brian Skalski, VP, Marketing Doug Guyer, President, New Business Development/Co-Founder Kathie Tuoni, President Michael Guyer, VP, Business Development, Direct Marketing Group 1125 Lancaster Ave. Berwyn, PA 19312 610-993-0500 IDROnline.com Interpro Translation Solutions . . . . . . . . 58 Ralph Strozza, CEO 4200 Commerce Court, Suite 204 Lisle, IL 60532 630-245-7169 Interproinc.com Intershop . . . . . . . . . . . . . . . . . . . 115 Henry Göttler, CEO 282 2nd St., Suite 303 San Francisco, CA 94105 415-844-1500 Intershop.com


Invesp . . . . . . . . . . . . . . . . . . . . 115 Khalid Saleh, CEO Ayat Shukairy, Co-Founder/VP, Client Solutions 33228 W. 12 Mile Road, Suite 128 Farmington Hills, MI 48334 800-421-7393 Invesp.com Invodo . . . . . . . . . . . . . . . . . . . . 176 Craig Wax, CEO Russ Somers, Director, Marketing James D. Keeler, VP, Engineering & Operations Trey Swain, President/COO Gard Mayer, Co-Founder/VP, Business Development Justin Crandall, VP, Sales 211 E. Seventh St., Suite 1020 Austin, TX 78701 800-280-4122 Invodo.com Iovation Inc. . . . . . . . . . . . . . . . 198, 312 Greg Pierson, CEO/Founder Jon Karl, Co-Founder/VP, Business Development Scott Waddell, VP, Technology Connie Gougler, Director of Marketing Molly O’Hearn, VP, Operations/Co-Founder 111 S.W. Fifth Ave., Suite 3200 Portland, OR 97204 503-224-6010 iovation.com iPerceptions . . . . . . . . . . . . . . . . . 277 Claude Guay, President/CEO Paul Robillard, VP, Marketing Stephen Berns, CIO Stephen Lapointe, CFO Duff Anderson, VP, Research Daniel Taras, VP, Sales Lane Cochrane, VP, Insight 4999 Ste-Catherine St. West, Suite 500 Montreal, Quebec Canada H3Z 1T3 877-796-3600 iPerceptions.com

iPost . . . . . . . . . . . . . . . . . . . . . 144 Barton Schaefer, CEO Stephen Webster, VP, Operations/Chief Strategy Officer Greg Fox, VP, Engineering Mary Ann Mancuso, VP, Sales 899 Northgate Drive, Suite 200 San Rafael, CA 94903 877-934-7678 iPost.com iProspect . . . . . . . . . . . . . . . . . . . 229 Robert J. Murray, CEO JB Brokaw, Chief Revenue Officer Brian Kaminski, COO Amy Quigley, VP, Marketing Fran Ferrara, CFO Monica Stoffel, VP, Human Resources Ray White, Chief Performance Officer 200 Clarendon St., 23rd Floor Boston, MA 02116 800-522-1152 iProspect.com Ipsh . . . . . . . . . . . . . . . . . . . . . 319 Bryon Morrison, President Brad Vettese, EVP, Engagement Planning Brian Hanson, SVP, Strategic Consulting Mark Talkington, VP, Client Service 1999 Bryan St., Suite 1800 Dallas, TX 75201 214-259-3200 Ipsh.com iSHOP USA . . . . . . . . . . . . . . . . . . 246 Raul Rubio, CEO/Co-Founder 101 Continental Blvd., 16th Floor El Segundo, CA 90245 310-324-9000 iShop-America.com Isis . . . . . . . . . . . . . . . . . . . . . . 328 Michael Abbott, CEO Ryan Hughes, CMO New York, NY Paywithisis.com Island Pacific . . . . . . . . . . . . . . . . 115 Richard Gaetano, COO 17310 Red Hill Ave., Suite 320 Irvine, CA 92614 800-994-3847 IslandPacific.com iSpeakVideo . . . . . . . . . . . . . . . . . 176 Lyle Holmes, President 400 15th Ave. East Seattle, WA 98112 855-547-7325 iSpeakVideo.com ITquotes . . . . . . . . . . . . . . . . . . . . 87 Tom Jennings, President/CEO 134 8th St., Suite B Hermosa Beach, CA 90254 866-289-8352 ITquotes.com



Executive Directory and Index iTrackr Inc. . . . . . . . . . . . . . . . . . . 330 John Rizzo, Chairman/CEO David Lindhardt, CMO Mihir Sevak, CTO Ramesh Anand, COO 20423 State Road 7, Suite F6-490 Boca Raton, FL 33498 561-702-7984 iTrackr.com iVisionMobile . . . . . . . . . . . . . . . . 344 Omer Samiri, CEO Yoav Astman, VP, Business Development Derek Simms, CTO 21601 Devonshire St., Suite 200 Chatsworth, CA 91311 866-655-5302 iVisionMobile.com Ixtens . . . . . . . . . . . . . . . . . . . . 116 Tommaso Trionfi, CEO Dawn Verbrigghe, Director, Marketing Eugene Nikiforov, Co-Founder/CPO Betsy Cohen, CFO Paul Kogan, SVP, Business Development Eric Sanders, VP, Strategic Account Robert Teichman, VP, Product Development 355 Lexington Ave., 4th Floor New York, NY 10017 646-588-4910 Ixtens.com J.C. Williams Group Ltd. . . . . . . . . . . . 41 John Williams, Founder, Strategy/Operations Maureen Atkinson, Sr. Partner, Market Research John Torella, Sr. Partner, Branding & Marketing 350 W. Hubbard St., Suite 240 Chicago, IL 60654 312-673-1254 JCWG.com Jagged Peak . . . . . . . . . . . . . . . . . 116 Paul Demirdjian, President/CEO Vincent Fabrizzi, Chief Sales & Marketing Officer Ron Surfield, VP, Professional Services Daniel Furlong, SVP/COO Andrew Norstrud, CFO Michael Mercier, SVP, Strategy & Business Development 3000 Bayport Drive, Suite 250 Tampa, FL 33607 800-430-1312 JaggedPeak.com Jagtag Inc. . . . . . . . . . . . . . . . . . . 319 Ed Jordan, CEO Javier Saralegui, Business Development Partner Glenn Thomas, Director, Technology Bob Keeler, VP, Operations 234 Nassau St. Princeton, NJ 08542 609-367-9911 Jagtag.com


JDA Software Group . . . . . . . . . . . . 264 Hamish Brewer, CEO Tom Dziersk, EVP, Sales & Marketing Aditya Srivastava, SVP/CTO Peter S. Hathaway, EVP/CFO David Johnston, SVP, Supply Chain Raghav Keshav, Chief Product Officer 14400 N. 87th St. Scottsdale, AZ 85260 480-308-3000 JDA.com Jesta I.S. . . . . . . . . . . . . . . . . . . . 265 Moris Chemtov, President Diana Ferraez, Director, Marketing Arvind Gupta, VP, Development: Maria Amenta, VP, Professional Services: 8 Place du Commerce, Suite 300 Verdun, QC Canada H3E 1N3 514-925-5100 jestais.com Jet . . . . . . . . . . . . . . . . . . . . . . 213 George Bogdanovic, CEO Randy Fox, Director, Marketing 1500 Centre Circle Downers Grove, IL 60515 630-932-9000 ImagineJet.net JetPay LLC . . . . . . . . . . . . . . . . . . 198 Trent Voigt, Chairman/CEO Todd Fuller, EVP, Business Development Coy Lynch, VP, Business Development 3361 Boyington Drive, Suite 180 Carrollton, TX 75006 972-503-8900 JetPay.com JP Communications . . . . . . . . . . . . . 265 Jason Prescott, CEO 448 S. Hill St., Suite 712 Los Angeles, CA 90013 213-802-1330 JPCommunications.com JTA Consulting . . . . . . . . . . . . . . . 180 Jose Arizmendi, CEO 7332 E Florence Ave., Suite H Downey, CA 90240 562-922-3743 WriteItOnce.com Jumptap . . . . . . . . . . . . . . . . . . . 319 George Bell, President/CEO Paran Johar, CMO Mark Ettrich, SVP Engineering Jonas Hellgren, SVP, Operations Todd Anderman, Chief Revenue & Media Officer Lacey Brandt, CFO Jorey Ramer, Founder/SVP, Corporate Development Yishay Waxman, SVP, Business & Corporate Development Adam Soroca, Chief Product Officer/GM 10 Canal Park, 5th Floor Cambridge, MA 02141 617-301-4550 Jumptap.com


Junction Solutions . . . . . . . . . . . . . . 116 Jeff Grell, President/CEO Chris Hafenscher, VP, Alliances George C. Casey Jr., CIO Nick Bova, COO Jeff Marker, SVP, Retail Practice Christian Hutter, SVP, Food & Beverage, Distribution Practice Greg Doyle, VP, Field Operations 9781 S. Meridian Blvd., Suite 220 Englewood, CO 80112 303-327-8800 JunctionSolutions.com Kaboodle . . . . . . . . . . . . . . . . . . 255 Anne Kallin Zehren, CEO Robert Carter, VP, Product Steven Chien, COO Manish Chandra, Founder 2121 El Camino Real, Floor 7 San Mateo, CA 94403 408-492-0028 Kaboodle.com Kalio Inc. . . . . . . . . . . . . . . . . 116, 336 Jonathan Lee, CEO/Chairman Mark Richards, COO Nanda Kaushik, CTO 19330 Stevens Creek Blvd., Suite 100 Cupertino, CA 95104 408-550-8040 Kaliocom Kampyle Ltd. . . . . . . . . . . . . . . . . . 277 Ariel Finkelstein, CEO Gaddy Barchana Lorand, Director, Product David Hyman, VP, Inside Sales David Leigh, Director, Client Services 7, Menachem Begin St. Ramat Gan, Israel 52681 855-526-7953 Kampyle.com KANA Software . . . . . . . . . . . . . . . . 75 Mark Duffell, Chairman/President/CEO James Norwood, SVP/CMO Mark Angel, EVP/CTO Chip Greer, SVP, Worldwide Sales 181 Constitution Drive Menlo Park, CA 94025 800-737-8738 KANA.com Kantar Retail . . . . . . . . . . . . . . . . . 41 Dan Stanek, EVP Katherine Clarke, VP, Marketing 245 First St., Suite 1000 Cambridge, MA 02142 800-370-3261 KantarRetailIQ.com Kaon Interactive Inc. . . . . . . . . . . . . . 58 Gavin Finn, President/CEO David Yager, VP, Worldwide Sales Joshua Smith, CTO 5 Clock Tower Place, Suite 120 Maynard, MA 01754 978-823-0111 Kaon.com


Executive Directory and Index Karol Media . . . . . . . . . . . . . . . . . 166 Mark Kincheloes, Owner 375 Stewart Road Wilkes-Barre, PA 18706 800-526-4773 KarolMedia.com KBM Group . . . . . . . . . . . . . . . . . . 87 Gary S. Laben, CEO Barbara Palmer, SVP/Head of Marketing Andy Rutberg, President, Global Services Dennis Kooker, President, Enterprise Services 2050 N. Greenville Ave. Richardson, TX 75082 866-275-4526 KBMG.com kCentric Technology . . . . . . . . . . . . . 117 Laurent Allardin, President/CEO Dominique Caron, VP, Sales/Marketing Pierre-Luc Tremblay, VP, Research & Development 1605 Laval Highway West, Suite 203 Laval, Quebec Canada H7L 3W3 800-523-6874 k-ecommerce.com Kenco Logistic Services . . . . . . . . . . . 265 Gary Mayfield, CEO David Gilley, SVP, Sales & Marketing Kristi Montgomery, VP Information Technology 2001 Riverside Drive Chattanooga, TN 37406 800-758-3289 KencoGroup.com Kenshoo . . . . . . . . . . . . . . . . . . . 229 Yoav Izhar-Prato, CEO/Co-Founder Aaron Goldman, CMO Nir Cohen, CTO/Co-Founder Alon Sheafer, Chief Strategy Officer/Co-Founder Shirley Grill-Rachman, COO Geoffrey Shenk, Managing Director, Americas 22 4th St., 14th Floor San Francisco, CA 94103 877-536-7462 Kenshoo.com Kewill . . . . . . . . . . . . . . . . . . . . 180 Paul Nichols, CEO Brian Hodgson, CMO Mike Dolan, COO, Americas David Gibbon, CFO 1 Executive Drive Chelmsford, MA 01824 877-872-2379 Kewill.com Key Lime Interactive . . . . . . . . . . . 42, 310 Ania Rodriguez, CEO Jennifer Knodler, SVP Eugenio Santiago, Director, User Experience Rebeca Lergier, Senior Director, Research 3901 N.W. 79 Ave., Suite 263 Doral, FL 33166 305-809-0555 KeyLimeInteractive.com


Keynote Systems Inc. . . . . . . . . . . 301, 312 Umang Gupta, Chairman/CEO Jeff Kraatz, SVP, Worldwide Sales & Service Anshu Agarwal, VP, Marketing Don Aoki, SVP, Professional Services Shawn White, VP, Operations Curtis Smith, CFO Krishna Khadloya, VP, Engineering 777 Mariners Island Blvd. San Mateo, CA 94404 800-539-6683 Keynote.com Kiva Systems . . . . . . . . . . . . . . . . 265 Mick Mountz, CEO/Founder Mitch Rosenberg, VP, Marketing & Product Management Amy Villeneuve, COO/President 300 Riverpark Drive North Reading, MA 01864 781-221-4640 KivaSystems.com Knapp Logistics Automation . . . . . . . . 266 Josef Mentzer, COO Jerry Johnson, Marketing Manager Tom Zoehrer, VP, System Sales & Design Michael Hahn, VP, Sales 2124 Barrett Park Drive, Suite 100 Kennesaw, GA 30144 678-388-2880 Knapp.com/us Knotice . . . . . . . . . . . . . . . . . 117, 337 Brian Deagan, Co-Founder/CEO Patti Renner, Director, Marketing Bill Landers, Co-Founder/CTO Dutch Hollis, GM Dave Lawson, Director, Mobile Engagement Bryce Marshall, Director, Strategic Services 526 S. Main St., Suite 705 Akron, OH 44311 330-922-0855 Knotice.com Knowledge Marketing . . . . . . . . . . . . 144 Duane Crandall, Founder/CEO Linda Crandall, VP, Marketing & Client Relations Joe Benson, President, Publishing Services 3650 Annapolis Lane Plymouth, MN 55447 866-844-6275 KnowledgeMarketing.com Kony Solutions . . . . . . . . . . . . . . . . 337 Raj Koneru, Founder/CEO Sophie Vu, Director, Marketing & Business Development John Stewart, VP, Technical Services David Eads, VP, Product Marketing 1875 S. Grant St., Suite 520 San Mateo, CA 94402 888-323-9630 KonySolutions.com

Kount . . . . . . . . . . . . . . . . . . . . 199 Bradley Wiskirchen, President/CEO Don Bush, Marketing Director Jim Gasaway, CIO Steven Rouse, COO Jack Alton, VP Sales 917 S. Lusk St., Suite 300 Boise, ID 83706 208-489-3346 Kount.com KSC Kreate . . . . . . . . . . . . . . . . 60, 349 Brad Tuckman, President Shona Tuckman, CEO Jeremy Gustafson, VP Steve Bondurant, VP Jason Arena, VP, Brand Strategy & Marketing Christopher Ceraolo, President, KSC Kreate Technologies 3850 N. 29th Terrace, Suite 101 Hollywood, FL 33020 954-322-7600 KCSKreate.com Kurt Salmon . . . . . . . . . . . . . . . . . 42 Chiheb Mahjoub, CEO Madison Riley, Head of North American Retail & Consumer Products Group Eric Tirlemont, Head of CIO Advisory Group Frederic Goujon, CFO 1355 Peachtree St. Northeast, Suite 900 Atlanta, GA 30309 404-892-0321 KurtSalmon.com Lawson Software . . . . . . . . . . . . . . 266 Harry Debes, President/CEO/Director Travis White, SVP, Marketing Craig Bickel, SVP/CIO Jean-Philippe Cormier, Art Director/Co-Founder 380 Saint Peter St. St. Paul, MN 55102 651-767-7000 Lawson.com Le Site Inc. . . . . . . . . . . . . . . . . . . 42 Michael Bliah, President/Co-Founder Michael Benhaim, Strategy Director Christopher Hart, Technical Director Bertrand Etheve, Sales Director 55 Mont-Royal West, Suite 730 Montreal, QC Canada H2T 2S6 514-759-7115 LeSite.ca LemonStand . . . . . . . . . . . . . . . . . 117 Danny Halarewich, CEO Aleksey Bobkov, CTO 33176 1st Ave. Mission, BC Canada V2V 1G4 604-287-2292 LemonstandApp.com Leon Henry . . . . . . . . . . . . . . . . . 144 Leon Henry, CEO Lynn Henry James, EVP Jeff Angelini, IT Dept. Manager 200 N. Central Ave., Suite 220 Hartsdale, NY 10530 914-285-3456 LeonHenryinc.com



Executive Directory and Index LexisNexis . . . . . . . . . . . . . . . . . . . 42 Mike Walsh, CEO, LexisNexis Legal & Professional Barbara Cooperman, Global CMO, LexisNexis Legal & Professional Jeff Reihl, EVP/CTO, LexisNexis Legal & Professional 125 Park Ave., Suite 2400 New York, NY 10017 800-437-8674 LexisNexis.com Limelight Networks Inc. . . . . . . . . . . . 319 Jeff Lunsford, Chairman/CEO Paul Alfieri, VP, Marketing & Communications Nathan Raciborski, CTO/Co-Founder Michael Gordon, Chief Strategy Officer/Co-Founder Doug Lindroth, CFO Philip C. Maynard, SVP/Chief Legal Officer & Secretary John Vincent, CEO, EyeWonder David Hatfield, SVP, Products, Marketing & Sales Lonhyn Jasinskyj, SVP, Software Engineering 2220 W. 14th St. Tempe, AZ 85281 602-850-5000 LimelightNetworks.com LinkShare . . . . . . . . . . . . . . . . 33, 319 Yasuhisa “Yaz” Iida, Co-President Scott Allan, VP, Marketing Rohinee Mohindroo, SVP, Technology Operations Liane Dietrich, Managing Director, LinkShare UK Amy Solomon, VP, Client Development, U.S. & Canada Jonathan Levine, CTO 215 Park Ave. South, 9th Floor New York, NY 10003 646-943-8200 LinkShare.com Lionbridge Technologies Inc. . . . . . . . . . 60 Rory J. Cowan, Chairman/CEO Marc Osofsky, SVP, Marketing Mark Nesline, SVP, Engineering Paula Shannon, Chief Sales Officer/SVP 1050 Winter St., Suite 2300 Waltham, MA 02451 781-434-6000 Lionbridge.com Liquidity Services . . . . . . . . . . . . . . 266 William P. Angrick III, Co-Founder/Chairman/CEO Ben Hanna, VP, Marketing Strategy & Communications Eric Dean, CIO Jim Rallo, CFO/Treasurer Tom Burton, President/COO, Gov Liquidation Cayce Roy, EVP/President, Asset Recovery Division 1920 L St. Northwest, 6th Floor Washington, DC 20036 202-467-6868 LiquidityServicesinc.com LiquidPixels Inc. . . . . . . . . . . . . . . . 60 Stephen H. Kristy, CEO David K. Jones, VP, Sales & Marketing Marc D. Spencer, CTO 9 Royale Drive, Suite 103 Fairport, NY 14450 866-808-4937 LiquidPixels.com


List Services . . . . . . . . . . . . . . . . 145 Joseph M. McCluskey, SVP 6 Trowbridge Drive Bethel, CT 06801 203-743-2600 ListServicesMarketing.com Listrak . . . . . . . . . . . . . . . . . . . . 145 Ross Kramer, CEO Heather Bonura, Director, Brand Strategy Julie Peters, Director, Client Services Dan Osborne, Director, Sales 529 E. Main St. Lititz, PA 17543 717-627-4528 Listrak.com Litle & Co. . . . . . . . . . . . . . . . . . . 199 Tim Litle, Chairman/CEO Jason Pavona, EVP, Sales & Marketing Bob Botelle, Chief Customer Officer Matt McDowell, VP, Business Development 900 Chelmsford St., Tower One Lowell, MA 01851 978-275-6500 Litle.com LiveChat . . . . . . . . . . . . . . . . . . . 76 Mariusz Cieply, CEO Szymon Klimczak, CMO Krzysztof Gorski, CIO Urszula Jarzebowska, CFO 405 North St. Chapel Hill, NC 27514 919-913-8287 LiveChatinc.com Liveclicker Inc. . . . . . . . . . . . . . . . . 349 Xavier Casanova, CEO/President Justin Foster, Co-Founder/VP, Marketing Development 2055 Junction Ave. San Jose, CA 95131 408-335-6202 Liveclicker.com LivePerson . . . . . . . . . . . . . . . . . . 76 Robert LoCascio, CEO/Chairman Eli Campo, EVP/GM, Technology Operations, Israel 475 10th Ave., 5th Floor New York, NY 10018 212-609-4200 Solutions.Liveperson.com LiveSalesman . . . . . . . . . . . . . . . . . 76 Saurabh Dadu, CEO A-72, Sector-2 Noida, India 201301 91 1204332621 LiveSalesman.com LJM Freight Auditing & Consulting . . . . . . 43 Ken Wood, President/Founder Kevin DiCapua, VP/Co-Founder 1 Huntington Quadrangle, Suite 3S04 Melville, NY 11747 631-844-9500 MyLJM.com


Local.com . . . . . . . . . . . . . . . . . . 230 Heath Clarke, Chairman/CEO Lori Chavez, VP, Marketing Michael Plonski, CTO Tullio Siragusa, SVP, Sales Ken Cragun, CFO Michael Sawtell, COO Malcolm Lewis, SVP/GM, Social Buying 7555 Irvine Center Drive Irvine, CA 92618 949-784-0800 Local.com LocalPages.com . . . . . . . . . . . . . . . 230 Eric Barkey, VP, Business Development 15760 Ventura Blvd. Encino, CA 91436 818-888-5932 LocalPages.com Location3 Media . . . . . . . . . . . . . . 230 Andrew Beckman, President Erik Whaley, Director, Local Search Traffic Alex Porter, President John Harris, Chief Strategy Officer Samantha Bedford, SVP/Account Services 1515 Arapahoe St., Suite 400 Denver, CO 80202 720-881-8510 Location3.com Logica LLC . . . . . . . . . . . . . . . . . . 266 Rob Nelson, President/CEO Mark Chamberlain, VP, Technology Brett Garner, VP, Sales Thomas Andersen, Director, Pricing 6955 Union Park Center, Suite 110 Salt Lake City, UT 84047 800-930-8543 LogicaCorp.com LookSmart . . . . . . . . . . . . . . . . . . 230 Jean-Yves Dexmier, Chairman/CEO Kaley Dobson, Marketing Manager Bert Knorr, VP, Technology Bill O’Kelly, SVP, Operations/CFO Benoit Vatere, VP, Distribution Network 55 Second St., Suite 700 San Francisco, CA 94105 415-348-7000 LookSmart.com LSF Interactive . . . . . . . . . . . . . . . . 231 Daniel Laury, President/CEO Danny DeMichele, Managing Director, U.S. Bob Rothenberg, Managing Director, U.S. Tom Tople, EVP, Operations, U.S. 395 Oyster Point Blvd., Suite 309 South San Francisco, CA 94080 877-728-4822 LSFInteractive.com LucidView . . . . . . . . . . . . . . . . . . 293 Gordon H. Bell, President Carroll Logan, VP, Marketing & Business Development Fred Holland, VP, Operations & Consulting Services 80 Rolling Links Blvd. Oak Ridge, TN 37830 888-582-4384 LucidView.com


Executive Directory and Index LWS Media . . . . . . . . . . . . . . . . . . 117 Adam Shaffer, CEO Anthony Layug, President Raymond Jamin, VP, Technology 148 Connaught Road Central, Suite 18B Hong Kong China 001-203-434-5620 LWSMedia.com Lynx Fulfillment LLC . . . . . . . . . . . . . 166 Patrick Randolph, Founder/Managing Partner Shawn Morris, Director, IT Caitlin Davenport, Operations Mangaer 243 Root St., Suite 400 Olean, NY 14895 866-344-8591 LynxFulfillment.com Lyons Consulting Group . . . . . . . . . . . 43 Richard Lyons, President/CEO David Barr, EVP 405 W. Superior St., Suite 300 Chicago, IL 60654 312-506-2020 LyonsCG.com Lyris . . . . . . . . . . . . . . . . . . . . . 145 Wolfgang Maasberg, CEO Tina Stewart, SVP, Marketing Phil Sakakihara, CTO Keith Taylor, CFO Jim Lovelady, SVP, Sales 6401 Hollis St., Suite 125 Emeryville, CA 94608 800-768-2929 Lyris.com M-Dot Network (Inmar) . . . . . . . . . . . 349 L. David Mounts, CEO Travis Lewis, CMO Mark Wright, CIO Jennifer Mauldin, EVP, Retail Services 2601 Pilgrim Court Winston-Salem, NC 27106 800-765-1277 Inmar.com M.A.I.L. . . . . . . . . . . . . . . . . . . . 267 Ron Robbins, CEO/Owner Kathy Beck, Director, Marketing Dan Byers, Director, IT Ron Welton, VP, Operations/Owner 526 N. Earl Ave. Lafayette, IN 47904 765-448-4222 Mail-inc.com M3Mobile (an e-Dialog co.) . . . . . . . . . 344 Gary Ackerman, President George Friborg, Director, Marketing Eric Ruttenbur, VP, Technology Development Ray Terwilliger, VP 529 Swede St., Suite 201 Norristown, PA 19401 877-898-2898 M3Mobile.com


MacroView Labs . . . . . . . . . . . . . . . 307 Aron Ezra, President Keith Michel, CTO 795 Folsom St., 1st Floor San Francisco, CA 94107 415-255-5727 MacroViewLabs.com Mad Mobile . . . . . . . . . . . . . . . . . 337 Greg Schmitzer, CEO Ryan Kelly, VP, Sales & Marketing Eric Holler, VP, Development Bruce Bennett, COO 715 N. West Shore Blvd., Suite 600 Tampa, FL 33607 800-924-1680 MadMobile.com Magento . . . . . . . . . . . . . . . . . 118, 337 Roy Rubin, Co-Founder/CEO Bob Schwartz, President Yoav Kutner, Co-Founder/CTO Andrea Cannistraci, Marketing Consultant 10441 Jefferson Blvd., Suite 200 Culver City, CA 90232 310-498-9824 MagentoCommerce.com Magnify.net . . . . . . . . . . . . . . . . . 176 Steve Rosenbaum, CEO Kimberly Peterson, CTO Sue Spiner, Chief Revenue Officer 135 W. 29th St., Suite 702 New York, NY 10001 212-787-5273 Magnify.net MagTek . . . . . . . . . . . . . . . . . . . 199 Mimi Hart, President/CEO Andy Deignan, VP, Global Marketing & Strategy 1710 Apollo Court Seal Beach, CA 90740 562-546-6400 QwicKey.com Main Street Softworks . . . . . . . . . . . 199 Darryl Wright, President 5800 N.W. 39th Ave., Suite 104 Gainesville, FL 32606 800-650-9787 Monetra.com MakeBuzz LLC . . . . . . . . . . . . . . . . 231 Christopher Skinner, Managing Partner Sally Crawford, Director, Marketing Jeremy Yuslum, Director, Media Strategy 3606 Magazine St. New Orleans, LA 70115 707-709-8780 MakeBuzz.com Management Dynamics . . . . . . . . . . . 267 Jim Preuninger, CEO Nathan Pieri, SVP, Marketing & Product Management Glen Gorman, CTO Al Cooke, VP, Sales John Preuninger, COO 1 Meadowlands Plaza East Rutherford, NJ 07073 201-935-8588 ManagementDynamics.com

Manhattan Associates . . . . . . . . . . . 267 Pete Sinisgalli, President/CEO Jonathan Colehower, VP, Global Marketin Terrie O’Hanlon, SVP, Global Brand Strategy Eddie Capel, EVP/COO Jeff Cashman, SVP, Business Development Dennis Story, EVP/CFO 2300 Windy Ridge Pkwy., 10th Floor Atlanta, GA 30339 770-955-7070 Manh.com Manna Distribution Services . . . . . . . . 267 Alan J. Meehan, CEO Robert J. Masters, SVP Peter MacGregor, Director, IT Mark Fierek, Sales Manager Adam Beck, Sales Manager 2440 Enterprise Drive Mendota Heights, MN 55120 888-201-3232 Manna.com Maple Logistics Solutions . . . . . . . . . . 166 Bill Long, VP, Sales & Marketing P.O. Box 15100 York, PA 17405 717-764-4596 MapleLogisticsSolutions.com Marchex . . . . . . . . . . . . . . . . . . . 231 Russell C. Horowitz, Chairman/CEO Peter Christothoulou, COO Matthew Berk, EVP, Product Engineering John Keister, EVP/Director 520 Pike St., Suite 2000 Seattle, WA 98101 800-840-1012 Marchex.com Marin Software . . . . . . . . . . . . . . . 231 Chris Lien, CEO Peter Wooster, EVP, Sales Wister Walcott, EVP, Products Ed Stevenson, Managing Director, Europe 123 Mission St., 25th Floor San Francisco, CA 94105 415-399-2580 MarinSoftware.com Marketing Alternatives . . . . . . . . . . . . 76 Gary Stanko, Chairman/CEO Ram Patibandla, EVP/CIO 300 Exchange Drive Crystal Lake, IL 60014 815-444-8161 MktAlt.com Marketing Software Co. . . . . . . . . . . . . 87 Larry Sacks, CEO Kevin Blayne, President/CMO Gary Abrams, VP/CTO Sandy Mills, VP, Operations Bruce Morgan, VP, Sales 6200 Canoga Ave., Suite 102 Woodland Hills, CA 91367 818-346-1600 MSCNet.com



Executive Directory and Index Marketing Support Network . . . . . . . . . 77 Lin Cook, President/Founder Reba Schenk, Marketing Manager Matthew Davison, Technology Services Manager Sue Martens, VP 200 Old Pond Road Bridgeville, PA 15017 800-887-8874 MarketingSupportNetwork.com

Mashery Inc. . . . . . . . . . . . . . . . 88, 313 Oren Michels, Co-Founder/CEO Randi Barshack, VP, Marketing Heather McKelvey, VP, Engineering & Operations Roque Versace, VP, Sales 717 Market St., Suite 300 San Francisco, CA 94108 415-684-7200 Mashery.com

Marketlink . . . . . . . . . . . . . . . . . . 77 Kourtney Keough, President/CEO Justin Simbro, Director, Business Development 4313 Fleur Drive Des Moines, IA 50321 515-285-3420 MarketlinkInc.com

Maxymiser . . . . . . . . . . . . . . . 213, 320 Tim Brown, CEO Ashley Eckel, Marketing Manager Peter Ellen, COO Mark Simpson, Founder/President Javier Brage, CFO 22 Cortlandt St., 16th Floor New York, NY 10007 212-419-0394 Maxymiser.com

MarketLive . . . . . . . . . . . . . . . 118, 337 Mark Pierce, CEO Ken Burke, Founder/Chairman Barry Coleman, CTO Sam Hogin, VP, Product Management Ralf VonSosen, VP, Product Management & Marketing James Miller, EVP, Client Services 617B Second St. Petaluma, CA 94952 707-780-1600 MarketLive.com MarketTraq Software . . . . . . . . . . . . 145 Michael F. Ferranti, President/CEO Brett Buras, SVP, Client Services Luke Ochoda, Senior Director, Technology Nancy Matnick, CFO 133 Beekman St. New York, NY 10038 877-223-6245 MarketTraq.com MarkMonitor . . . . . . . . . . . . . . . . . 301 Irfan Salim, President/CEO David Batista, SVP, Sales Paul Dagum, CTO Frederick Felman, CMO Ihab Shraim, Chief Security Officer/VP, Network & System Engineering Thomas Sehested, SVP, Anti-Piracy Solutions 303 Second St., Suite 800 North San Francisco, CA 94107 415-278-8400 MarkMonitor.com Marlin Mobile . . . . . . . . . . . . . . . . 312 Michael Rowsey, CEO Justin Souza, Co-Founder Adrian Mendoza, Co-Founder 176 Naples Road, Suite 12 Brookline, MA 02446 617-763-1167 MarlinMobile.com MaRRS Distribution LLC . . . . . . . . . . . 167 Jim Thoele, Account Executive 17814 Edison Ave. Chesterfield, MO 63005 636-536-6800 MarrsDistribution.com


Mazooma . . . . . . . . . . . . . . . . . . 200 Wilson Lee, President Qun Chen, CTO Bill Brown, Director, U.S. Sales 1521 Alton Road, Suite 135 Miami Beach, FL 33139 855-466-2966 Mazooma.com mBlox Inc. . . . . . . . . . . . . . . . . . . 344 Andrew Dark, CEO Brian Johnson, SVP, Sales & Marketing 455 W. Maude Ave., Suite 100 Sunnyvale, CA 94085 408-617-3700 mBlox.com McAfee . . . . . . . . . . . . . . . . . . . . 301 Mike DeCesare, Co-President David Milam, CMO/EVP George Kurtz, CTO Todd Gebhart, Co-President 2821 Mission College Blvd. Santa Clara, CA 95054 877-302-9965 McAfeeSecure.com mChek . . . . . . . . . . . . . . . . . . . . 328 Gautam Shiknis, CEO Suresh Anantpurkar, President, Products/Telecom Services John Kattakayam, President, Operations/Banking Services 572, 2nd Floor, 20th Main, 1st Cross, 8th Block Bangalore, India 560 095 91-8041795900 Mchek.com McMillan | Doolittle LLP . . . . . . . . . . . . 43 Will Ander, Sr. Partner Anne Brouwer, Sr. Partner Mara Devitt, Sr. Partner Neil Z. Stern, Sr. Partner 350 W. Hubbard St., Suite 240 Chicago, IL 60654 312-822-9145 McMillanDoolittle.com


McMurry . . . . . . . . . . . . . . . . . . . 118 Chris McMurry, CEO Michael Barber, President, Interactive David Gallello, VP, Client Services James Windrow, Director, Interactive Marketing Drew Grgich, Director, Information Technology 1010 E. Missouri Ave. Phoenix, AZ 85014 888-626-8779 McMurry.com MEA Digital . . . . . . . . . . . . . . . . . 277 Michael Chaney, CEO John Hartman, President Cathleen Ryan, Chief Results Office & Account Director Fernando Campos, Creative Director Tamara Bosquet, SVP, Media Director 1111 6th Ave., 6th Floor San Diego, CA 92101 619-308-5266 MEADigital.com Media Traffic Agency . . . . . . . . . . . . 232 Nigel Williams, VP 3300 Cote Vertu, Suite 406 Montreal, QC Canada H4R 2B7 866-815-3429 MediaTraffic.com MediaTrust . . . . . . . . . . . . . . . . . . 34 Peter Bordes, CEO Keith Cohn, President Art Welch, CIO/CTO Dave Coburn, COO Trevor Thomas, Chief Revenue Officer 404 Park Ave. South, 2nd Floor New York, NY 10016 310-322-5600 MediaTrust.com Melissa Data Corp. . . . . . . . . . . . . . . 88 Raymond Melissa, President Gary Van Roekel, COO 22382 Avenida Empresa Rancho Santa Margarita, CA 92688 800-635-4772 MelissaData.com Mercent . . . . . . . . . . . . . . . . . . . 232 Eric Best, CEO Kristine Szarkowitz, Director, Marketing & Communications Christopher Farah, CTO Lee Corkran, VP, Products & Market Strategy Amiee Pierce, VP Sales Frank Kochenash, VP Client Services Stuart Corcoran, Director, Technical Services 1633 Westlake Ave. North, Suite 200 Seattle, WA 98109 206-832-3900 Mercent.com Merchant Advantage LLC . . . . . . . . . . 180 Marshall Hudes, CEO Michael Lambert, CTO/Founder Thomas L. Smith, CFO Tamara Walters, VP, Operations & Sales 1170 Kane Concourse, Suite 402 Bay Harbor Islands, FL 33154 305-895-9466 MerchantAdvantage.com www.internetretailer.com

Executive Directory and Index Merchant e-Solutions . . . . . . . . . . 200, 328 Sharif Bayyari, President/CEO Kevin Gallagher, GM, E-Commerce Jim Aviles, COO 3400 Bridge Pkwy., Suite 100 Redwood City, CA 94065 678-493-8853 Merchante-Solutions.com

mFoundry . . . . . . . . . . . . . . . . . . 328 Drew Sievers, Co-Founder/CEO Rodney Aiglstorfer, Co-Founder, CTO John Pizzi, COO 60 E. Sir Francis Drake Blvd., Suite 200 Larkspur, CA 94939 415-925-8550 mFoundry.com

mindSHIFT Technologies . . . . . . . . . . 119 Paul W. Chisholm, Chairman/CEO Mona Abutaleb, President/COO Larry Ingeneri, CFO 309 Waverley Oaks Road, Suite 301 Waltham, MA 02452 617-243-2700 mindSHIFT.com

Meridian Inc. . . . . . . . . . . . . . . . . . 307 Kiyo Kubo, CEO Nick Farina, CTO 725 N.W. Flanders St., Suite 301 Portland, OR 97209 503-244-1630 MeridianApps.com

MGECOM . . . . . . . . . . . . . . . . . . . . 34 Matt Enders, CEO Jeff Cress, VP, Business Development & Marketing 2425 Kildaire Farm Road, Suite 102 Cary, NC 27518 866-494-7183 MGEcom.com

MeritDirect . . . . . . . . . . . . . . . . . . 146 Mark Joyce, CEO Monique Gallowitz, SVP Luis Villanueva, Database & Marketing Analyst Dan Plunkett, VP/Director Ed Larkin, VP/Director 333 Westchester Ave. White Plains, NY 10604 914-368-1000 MeritDirect.com

MGH . . . . . . . . . . . . . . . . . . . . . 320 Andy Malis, President 100 Painters Mill Road, Suite 600 Owings Mills, MD 21117 410-902-5000 Mghus.com

Mirror Image Internet Inc. . . . . . . . . . . 60 Gustav Vik, CEO/President Jim Hart, VP, Sales & Marketing Robert P. Andrews, COO Two Highwood Drive Tewksbury, MA 01876 781-376-1100 Mirror-Image.com

Merkle . . . . . . . . . . . . . . . . . . . . 146 David Williams, Chairman/CEO Craig Dempster, EVP/CMO Tim Berry, Co-President Patrick Hennessy, Co-President Dave Paulus, EVP, Business Development Zhengda Shen, EVP/COO 7001 Columbia Gateway Drive Columbia, MD 21046 443-542-4000 Merkleinc.com Message Systems . . . . . . . . . . . . . . 146 George Schlossnagle, President/CEO Dave Lewis, CMO Alec Peterson, CTO Wez Furlong, Chief Software Architect David Harvey, VP, Business Development & Partners 7070 Samuel Morse Drive, Suite 150 Columbia, MD 21046 877-887-3031 MessageSystems.com MetaResponse Group . . . . . . . . . 146, 320 Al DiBlasi, VP, Marketing Larry Roth, VP, List Brokerage/Partner 700 West Hillsboro Blvd., Suite 4-107 Deerfield Beach, FL 33441 954-360-0644 MetaResponse.com Metrics Marketing Group . . . . . . . . . . 277 Dan Rose, Partner Stephen Kidwell, Director, eCommerce Practice Todd Thompson, Partner Adrienne Embery-Good, Manager, Business Development 905 Corporate Way, Suite 250 Westlake, OH 44145 877-332-9222 MetricsMarketing.com


MICROS-Retail . . . . . . . . . . . . . . . . 119 John Gularson, Managing Director Chris Sarne, VP, Sales Jane Cannon, CTO 30500 Bruce Industrial Pkwy. Cleveland, OH 44139 440-498-4414 Micros-Retail.com Microsoft Corp. . . . . . . . . . . . . . 118, 338 Steve Ballmer, CEO Ray Ozzie, Chief Software Architect Qi Lu, President, Online Services Division Bob Muglia, President, Server & Tools Business Ron Markezich, Corporate VP, Microsoft Online Bill Gonzalez, GM, Worldwide Retail Industry Fred Bentfeld, GM, U.S. Retail Industry One Microsoft Way Redmond, WA 98052 425-882-8080 Microsoft.com, Microsoft.com/CommerceServer MicroStrategy . . . . . . . . . . . . . . . . 88 Michael J. Saylor, Chairman/President/CEO Donald W. Hunt, EVP, Worldwide Sales & Operations Jeffrey A. Bedell, EVP, Technology/CTO 1850 Towers Crescent Plaza Tysons Corner, VA 22182 703-848-8600 MicroStrategy.com Midco Connections . . . . . . . . . . . . . . 77 Cordell Brooks, VP Roger Nolan, Business Development Manager Brian Tuley, IT Manager 4901 E. 26th St. Sioux Falls, SD 57110 800-843-8800 MidcoConnections.com

Miva Merchant . . . . . . . . . . . . . . . . 119 Russ Carroll, CEO Jon Burchmore, CTO Rick Wilson, President/COO David Hubbard, CIO 5060 Shoreham Place, Suite 130 San Diego, CA 92122 800-608-6482 MivaMerchant.com Mobclix Inc. . . . . . . . . . . . . . . . . . 320 Krishna Subramanian,Co-Founder Sunil Verma, Co-Founder Vishal Gurbuxani, Co-Founder Sumit Rai, Co-Founder 530 University Ave. Palo Alto, CA 94301 650-319-8302 Mobclix.com Mobify . . . . . . . . . . . . . . . . . . . . 338 Igor Faletski, CEO Phillip Webb, Marketing Coordinator John Boxall, CTO 201-311 Pender St. West Vancouver, BC, Canada V6B 1T3 866-610-7519 Mobify.me Mobile Anthem . . . . . . . . . . . . . . . . 331 Hugh Park Jedwill, CEO 950 W. Monroe St., Suite 808 Chicago, IL 60607 312-235-2821 MobileAnthem.com Mobile Commons . . . . . . . . . . . . . . 344 Jed Alpert, CEO/Founder Benjamin Stein, CTO/Founder Michael Sabat, VP, Business Development 55 Washington St., Suite 453 Brooklyn, NY 11201 212-537-5175 MobileCommons.com Mobile Interactive Group . . . . . . . . . . 349 Anthony Nelson, Managing Director, USA Daniel Darling, VP, Sales & Marketing Marcus Kern, CTO Ed Hoffman, SVP, North America 2400 Broadway Ave., Suite D-280 Santa Monica, CA 90404 310-998-5709 Migcan.com



Executive Directory and Index Mobile Marketing Association . . . . . . . 320 Greg Stuart, CEO Micheal Becker, Managing Director P.O. Box 3963 Bellevue, WA 98009 646-257-4515 Mmaglobal.com Mobile Messenger . . . . . . . . . . . . . . 345 Michael Iaccarino, CEO Tera Mathews, Manager, Corporate Marketing & Communications Purandar Das, CTO Darcy Wedd, COO Amy Dudman, SVP, Strategic Operations Israel Niezen, SVP, Strategic Business Development Erdolo Eromo, SVP, Sales 6601 Center Drive West, Suite 700 Los Angeles, CA 90045 310-957-3300 MobileMessenger.com Mobile Tag Inc. . . . . . . . . . . . . . . . . 321 Chip Hoffman, CEO Karie Turner, Business Marketing Director 64 Rue du Ranelagh Paris, France 75016 33 01 45 27 33 35 MobileTag.com MobileCoupons.com . . . . . . . . . . . . . 349 Rob Deubell, President/CEO Don Mech, CMO Chris Francosky, CTO 5480 Creek Road Cincinnati, OH 45242 866-673-6929 MobileCoupons.com Mobilozophy . . . . . . . . . . . . . . . . . 321 Paul Wray, Managing Partner/Co-Founder 13119 W. Linebaugh Ave., Suite 102 Tampa, FL 33626 866-631-5773 Mobilozophy.com Mobius Knowledge Services . . . . . . . . 350 Karthik Karunakaran, CEO Shri Harish, Director, Business Development Sankar Sundaram, Head, Software Development 484-485 Pantheon Road, Pantheon Plaza Egmore, Chennai, India 600 008 213-316-6188 Mobius-Ecommerce.com Moblico . . . . . . . . . . . . . . . . . . . 338 Pierre Barbeau, CEO Mary Grandaw, VP, Product/Client Services Jim Barnes, CTO Steve Danzo, Director, Mobile Technologies Jack Rush, VP, Sales 2534 Madison Ave. Kansas City, MO 64108 866-611-0680 Moblico.com Mobular Technologies . . . . . . . . . . . 119 Allen Dillard, CEO 4035 Chris Drive, Suite E Huntsville, AL 35802 256-882-9011 Mobular.com 386 Internet Retailer

Mogreet Inc. . . . . . . . . . . . . . . . . . 321 James Citron, CEO/Co-Founder Scott Rogers, VP, Sales & Brand Solutions Anthony Rossano, CTO Norm Schifman, CFO 555 Rose Ave., Studio G Venice, CA 90291 310-566-0713 Mogreet.com Mojiva . . . . . . . . . . . . . . . . . . . . 321 David Gwozdz, CEO Julie Preis, VP, Marketing Krish Arvapally, CTO Dan Goikham, Chief Revenue Officer 136 Baster St. New York, NY 10013 646-862-6201 Mojiva.com Molecular Inc. . . . . . . . . . . . . . . . . . 43 Don S. Bell, Managing Director Scott Savitt, SVP, Sales & Marketing Cameron F. Logan, VP, Engagement Director/ Engineering Discipline Lead Bryant Shea, Director, Content Management & Mobile Vangie Deane, SVP, Client Partner 343 Arsenal St. Watertown, MA 02472 617-218-6500 Molecular.com Monetate . . . . . . . . . . . . . . . . . . 213 David Brussin, Founder/CEO Blair Lyon, VP, Marketing Tom Janofsky, VP, Engineering 951 E Hector St. Conshohocken, PA 19428 877-666-3828 Monetate.com Moneybookers USA /Skrill . . . . . . . . . . 200 Martin Ott, Co-CEO Nikolai Riesenkampff, Co-CEO/Executive Director Georgi Kostov, CTO David Roe, Chief Product Officer Ralf Wenzel, COO 61 Broadway New York, NY 10006 800-238-9984 Moneybookers.com Monsoon Commerce . . . . . . . . . . . . . 120 Brian Elliott, CEO Casey Carey, VP, Marketing Kanth Gopalpur, President, Monsoon Commerce/ GM, Monsoon Seller Solutions Sean Moran, GM, Marketplace Services 1250 45th St., Suite 100 Emeryville, CA 94608 877-254-2747 MonsoonCommerce.com

Moonshadow Mobile Inc. . . . . . . . . . . 321 Bob Lee, CEO Eimar Boesjes, CTO 1754 Moonshadow Lane Eugene, OR 97405 541-343-4281 MoonshadowMobile.com Moov Corp. . . . . . . . . . . . . . . . . . . 311 Ajay Kapur, CEO Richard Lo, Chief Revenue Officer Tarun Desikan, VP, Product Development 212 Sutter St., Second Floor San Francisco, CA 94108 877-666-8932 Moovweb.com MorePro Marketing . . . . . . . . . . . . . 232 Scott Charters, CEO Marcy Moore, VP, Sales 2828 N. Central Ave., Suite 1220 Phoenix, AZ 85004 602-249-2432 MorePro.com MoreVisibility.com . . . . . . . . . . . . . . 232 Dennis Pushkin, CEO/Co-Founder Andrew Wetzler, President/Co-Founder David Kelly, Director, IT Khrysti Nazzaro, Director, Optimized Services Danielle Leitch, EVP, Client Strategy Wells Fargo Plaza 925 S. Federal Hwy., Suite 750 Boca Raton, FL 33432 800-787-0497 MoreVisibility.com Morse Data Corp. . . . . . . . . . . . . . . 120 James L. Morse, President James F. Henry, National Account Executive Anthony J. Marchese, VP, Software Systems 16 Pierce St., Suite 4 Dover, NH 03820 888-667-7332 GetInOrder.com Motif . . . . . . . . . . . . . . . . . . . . . 77 Kaushal Mehta, Founder/CEO Bhavesh Patel, Director, Information Technology 300 N. Bayshore Blvd. San Mateo, CA 94401 917-903-5485 Motifcom MotionPoint Corp. . . . . . . . . . . . . 61, 322 Will Fleming, CEO Ben Field, VP, Sales Enrique Travieso, CTO Adam Rubenstein, COO Chuck Whiteman, SVP, Client Services 4661 Johnson Road, Suite 14 Coconut Creek, FL 33073 954-421-0890 MotionPoint.com

Monster Packaging . . . . . . . . . . . . . 268 Mike Butler, President Billy Gamma, Operations Manager Andrew Wintheiser, CIO 208 E. Morrissy Drive Elkhorn, WI 53121 877-551-1831 MonsterPackaging.com



Executive Directory and Index Motricity . . . . . . . . . . . . . . . . . . . 322 Ryan Wuerch, Chairman/CEO John O’Rourke, CMO Tyler Nelson, SVP, Mobile Marketing, Advertising & Analytics 130 Spadina Ave., Suite 606 Toronto, ON, Canada M5V 2L4 416-363-0060 Motricity.com

mShopper . . . . . . . . . . . . . . . . . . 339 David Gould, CEO/Founder Kathryn Wardell, VP, Sales Ken Barber, VP, Marketing 2355 Canyon Blvd., Suite 102 Boulder, CO 80302 720-279-8028 mShopper.com

Mountain Media . . . . . . . . . . . . . . . 120 James Curley, CEO Melanie Beam, Director, Business Development Scott Fultz, CTO 32 Clinton St. Saratoga Springs, NY 12866 518-583-0300 MountainMedia.com

MSI Worldwide Mail . . . . . . . . . . . . . . 97 Chris Taylor, CEO Nehal Vazquez, VP, Administration & Client Services Bill Sickenberger, CFO Richard Gerhardt, President/COO 22370 Davis Drive, Suite 100 Sterling, VA 20164 800-377-4196 MSIWorldwideMail.com

Moving Minds LLC . . . . . . . . . . . . . . 44 Lou Hughes, Principal/CMO Kathryn Hughes, Principal/Chief Strategy Officer Sam Rooeintan, VP, Design & Development 12 Hammock Beach Pkwy., Suite 101A Palm Coast, FL 32137 386-864-8403 MovingMindsLLC.com

Multidev Technologies . . . . . . . . . . . 181 Mark Carter, EVP Melanie Frank, Marketing Manager Anthony Mack, VP, Sales 685 Cathcart, Suite 600 Montreal, Quebec Canada H3B 1M7 800-820-1412 e-ComDrive.com

Movitas LLC . . . . . . . . . . . . . . . . . 338 Keith Forshew, CEO Chuck Sacco, VP, Client Strategy & Marketing Doug Bellenger, VP, Products Mike Cornelo, VP, Sales 2 Town Place, Suite 150 Bryn Mawr, PA 19010 888-343-3721 Movitas.com

mUrgent . . . . . . . . . . . . . . . . . . . 148 Boris Bugarski, President/CEO 1950 E. 17th St., Suite 300 Santa Ana, CA 92705 877-289-7250 mUrgent.com

Mowbi LLC . . . . . . . . . . . . . . . . . . 338 Bill Broadbent, CEO Wendy Bouton, President 39 Exchange St., 3rd Floor Portland, ME 04101 800-985-9277 Mowbi.com Moxsie Software . . . . . . . . . . . . . . . 255 Tom Kelly, President/CEO Tara Sporrer, VP, Marketing & Sales Operations David Boyer, SVP, Products Brian Blond, SVP, Global Sales 650 Castro St., Suite 105 Mountain View, CA 94041 650-294-4680 MoxieSoft.com mPayy (The Revere Group) . . . . . . . . . 329 Conrad M. Sheehan, CEO/Founder 325 N. LaSalle St., Suite 325 Chicago, IL 60654 312-873-3400 RevereGroup.com MRM Worldwide . . . . . . . . . . . . . . . 233 Bill Kolb, CEO Dave Boede, President Andy Jacobs, EVP/CTO Jorie Waterman, SVP/Director, Search 622 Third Ave. New York, NY 10017 646-865-6230 MRMWorldwide.com www.internetretailer.com

MyBuys . . . . . . . . . . . . . . . . . 214, 331 Robert Cell, CEO Neil Patil, SVP, Marketing Mark Wiler, VP, Engineering Paul Rosenblum, VP, Products & Strategy Glenn Fishback, MyBuys Media Shaun Schooley, VP, Client Success Len Eschweiler, SVP, Sales Glenn Fishback, SVP, MyBuys Media 411 Borel Ave., Suite 100 San Mateo, CA 94402 650-544-2400 MyBuys.com MyECheck . . . . . . . . . . . . . . . . . . 200 Edward R. Starrs, CEO Mark Hasik, National Sales Manager R. Stephen Blandford, CTO 6026 Ladero Way El Dorado Hills, CA 95762 916-222-4376 MyECheck.com MySpace LLC . . . . . . . . . . . . . . . . 255 Tim Vanderhook, CEO Al Dejewski, SVP, Global Marketing 4 Park Plaza, Suite 1500 Irvine, CA 92614 949-861-8888 MySpace.com

National Fulfillment Services . . . . . . . . 167 Gene Krueger, CEO Tom Krueger, VP, Marketing 105 Commerce Drive Aston, PA 19014 800-637-1306 NFSrv.com National Packaging Corp. . . . . . . . . . . 167 Jay Schlesinger, President Ira Matyas, Sales & Marketing Manager: Martin Schlesinger, VP, Sales 14 Campus Drive South Kearny, NJ 07032 973-344-0100 NationalPack.com Natural Solutions . . . . . . . . . . . . . . 181 Tyce McIntosh, VP, Marketing 7301 E. 90th St., Suite 108 Indianapolis, IN 46256 317-596-1215 NaturalSol.com Navarre Corp. . . . . . . . . . . . . . . . . 268 Richard S. Willis, President/ CEO J. Reid Porter, COO/CFO Lina Shurslep, CIO Joyce Fleck, President, Navarre Distribution Services Ward Thomas, President, Business Services & Develoment John Turner, SVP, Global Logisitics 7400 49th Ave. North Minneapolis, MN 55428 800-728-4000 Navarre.com Navigo Consulting Group Inc. . . . . . . . . . 44 Tim Sailor, Principal 5030 E. 2nd St., Suite 205 Long Beach, CA 90803 562-621-0830 NavigoInc.com NaviSite . . . . . . . . . . . . . . . . . . . 283 R. Brooks Borcherding, President Mark Clayman, SVP, Sales & Marketing Denis Martin, EVP/CTO Allen Allison, Chief Security Officer Jim Pluntze, CFO 400 Minuteman Road Andover, MA 01810 978-682-8300 NaviSite.com Navteq Media Solutions . . . . . . . . . . . 339 Michael Halbherr, EVP, Location & Commerce Chris Rothey, VP, Marketing Development & Advertising Alan Sultan, GM, Mobile Marketing Solutions Mort Greenberg, Director, Media Sales, Americas 425 W. Randolph St. Chicago, IL 60606 312-894-7000 NavteqMedia.com



Executive Directory and Index NCR . . . . . . . . . . . . . . . . . . . . . 120 Bill Nuti, President/CEO Sundeep Kapur, VP, Marketing, NCR E-Commerce Brett Chandler, GM/Co-Founder, NCR E-Commerce Premal Parikh, Product Development Manager Linda Lindsey, Marketing Services Manager 3097 Satellite Blvd. Duluth, GA 30096 803-237-0127 NCR.com/emarketing NearbyNow . . . . . . . . . . . . . . . . . . 307 Scott Dunlap, CEO/Founder 1975 W. El Camino Real, Suite 101 Mountain View, CA 94040 650-967-0940 NearbyNow.com Nellymoser Inc. . . . . . . . . . . . . . . . 322 John Puterbaugh, Founder/CEO Debra May Hughes, SVP, Account Management/Operations Epiphany Vera, CTO Roger Matus, EVP 11 Water St. Arlington, MA 02476 781-645-1515 Nellymoser.com Neolane . . . . . . . . . . . . . . . . . . . 148 Stephane Dehoche, President/CEO Kristin Hambelton,VP, Marketing, North America Thomas Boudalier, CTO Stephan Dietrich, President, North America Brian Serino, VP, Sales, North America 275 Washington St., 3rd Floor Newton, MA 02458 617-467-6760 Neolane.com NeoMedia Technologies Inc. . . . . . . . . 322 Laura Marriott, CEO Stacey Sayer, Magnager, Product Marketing Two Concourse Pkwy., Suite 500 Atlanta, GA 30328 678-638-0460 Neom.com Net Atlantic . . . . . . . . . . . . . . . . . 148 Andrew P. Lutts, CEO Tom Bishop, Marketing Manager Wesley Owen, VP R.J. Phipps, Customer Engagement Mangaer Paul Mandragouras, Director, Sales Gregg Hanson, Manager, Customer Success & Training 10 Federal St., Suite 26 Salem, MA 01970 978-219-1900 NetAtlantic.com Net Theory Inc. . . . . . . . . . . . . . . . . 293 Jude Huang, CEO Rick Seeger, Founder 350 7th Ave., Suite 1400 New York, NY 10001 212-868-5950 NetTheory.com


NETbilling . . . . . . . . . . . . . . . . . . 202 Sarah Farber, CEO Mitch Farber, President 25060 West Ave. Stanford, Suite 250 Valencia, CA 91355 888-357-8166 Netbilling.com Netbiscuits Inc. . . . . . . . . . . . . . . . 339 Michael Neidhoefer, CEO Lars Hartkopf, Head of Marketing Erik Wagner, Director, Platform Services Craig Besnoy, Managing Director Mike Linton, Director, Sales Jerome Ferrara, Sr. Sales Manager 11190 Sunrise Valley Drive, Suite 150 Reston, VA 20191 703-435-9008 Netbiscuits.com NetElixir . . . . . . . . . . . . . . . . . . . 233 Udayan Bose, Founder/CEO 475 Wall St. Princeton, NJ 08540 609-356-5112 NetElixir.com NetLogical Internet Solutions Inc. . . . . . . 293 J. Martinez, President 5489 Blair Road, Suite 315 Dallas, TX 75231 214-432-0693 NetLogical.com Netop . . . . . . . . . . . . . . . . . . . . . 78 Kurt Groth Bager, CEO Marcus Kaber, EVP, Sales & Marketing Kent Madsen, CTO 15725 S.W. Greystone Ct., Suite 225 Beaverton, OR 97006 866 725-7833 Netop.com/live-guide Netrada North America . . . . . . . . . . . 167 Dave Cook, CEO Dave Eckley, President Russ Carter, Director, IT Vin DeSalvo, Director, Operations Tim Betz, Director, Contact Center 5389 E. Provident Drive Cincinnati, OH 45246 866-345-5835 Netrada.com NetSuite . . . . . . . . . . . . . . . . . . . 121 Zach Nelson, President/CEO David Downing, CMO Evan Goldberg, Founder/CTO/Chairman James Ramsey, SVP, Worldwide Sales & Distribution Tim Dilley, EVP, Worldwide Services/Chief Customer Officer 2955 Campus Drive, Suite 100 San Mateo, CA 94403 650-627-1000 NetSuite.com


NetX . . . . . . . . . . . . . . . . . . . . . . 34 Peter Figueredo, CEO/Co-Founder Chris Kramer, Co-Founder David Herscott, Managing Partner Sal Conca, Director, Affiliate Management Erin Snowden, Director, Client Services 115 W. 30th St., Suite 900 New York, NY 10001 212-981-2700 NetX.com Neustar . . . . . . . . . . . . . . . . . 301, 345 Lisa A. Hook, President/CEO Jeffrey E. Ganek, Chairman/CEO, Neulevel Mark F. Bregman, SVP/CTO Alexander L. Berry, SVP, Enterprise Services Diane Strahan, SVP, Mobile & Registry Services John J. Dziak Jr., SVP/Chief Strategy Officer 21575 Ridgetop Circle Sterling, VA 20166 877-427-5076 Neustar.biz New Age Electronics . . . . . . . . . . . . 268 Fred Towns, President 21950 Arnold Center Road Carson, CA 90810 800-234-0300 NewAgecom New Madison Ave . . . . . . . . . . . . . . 121 Ed Cannon, General Partner Keith Fairclough, Partner Rob Kingston, Partner 263 Tresser Blvd. Stamford, CT 06901 203-536-0604 NewMadisonAve.com Newgistics . . . . . . . . . . . . . . . . . 168 Bill Razzouk, President/CEO David Marinkovich, VP, Marketing & Field Sales Joe Phillips, CTO/VP, Engineering Michael Twomey, CFO Todd Everett, VP, Operations Ken Johnson, VP, Sales 2700 Via Fortuna, Suite 300 Austin, TX 78746 512-225-6000 Newgistics.com Nexcess.net . . . . . . . . . . . . . . . . . 284 Chris Wells, CEO 22005 Outer Drive Dearborn, MI 48124 866-639-2377 Nexcess.net Nexternal Solutions . . . . . . . . . . . . . 121 Alex Gile, President Craig Ross, VP, Sales 785 Grand Ave., Suite 216 Carlsbad, CA 92008 800-914-6161 Nexternal.com Nextopia Software Corp. . . . . . . . . . . . 252 Sanjay Arora, President/CEO/Founder 116 Sherbourne St. Toronto, ON Canada M5A 2R2 800-364-9080 Nextopia.com www.internetretailer.com

Executive Directory and Index nextPression . . . . . . . . . . . . . . . . 350 Christopher J. Feola, President/Founder Carlyle Ashcroft, Sales & Marketing Manager James Jennings, CTO KateLynn Feola, Product Development Manager 1527 W. State Hwy. 114, Suite 500 #104 Grapevine, TX 76051 214-731-7160 nextPression.com

Nxtbook Media . . . . . . . . . . . . . . . . 61 Michael Biggerstaff, Partner/CEO Roxanne Edwards, Partner/VP, Production Jim Lewis, Partner/VP, Operations Spencer Ewald, Founder/President 480 New Holland Ave., Suite 9000 Lancaster, PA 17602 866-268-1219 Nxtbookmedia.com

OmniTI Computer Consulting Inc. . . . . . . 294 Theo Schlossnagle, CEO Sherry Schlossnagle, COO Ciprian Tutu, VP, Technology Leon Fayer, VP, Business Development 7070 Samuel Morse Drive, Suite 150 Columbia, MD 21046 443-325-1357 OmniTI.com

NGC Software . . . . . . . . . . . . . . . . 268 Alan Brooks, Chairman Mark Burstein, President, Sales, Marketing & Research & Development Fred Isenberg, President, Consulting Services 14900 N.W. 79th Court Miami Lakes, FL 33016 305-556-9122 NGCSoftware.com

Obopay Inc. . . . . . . . . . . . . . . . . . 329 Carol L. Realini, CEO David Schwartz, Head of Product & Corporate Marketing John Tumminaro, CTO Michael E. Diamond, SVP, Business Development 350 Marine Pkwy., Suite 100 Redwood City, CA 94065 650-264-2000 Obopay.com

Omniture . . . . . . . . . . . . . . . . . . . 278 Aseem Chandra, VP, Product Marketing, Digital Marketing Business Unit, Adobe 550 E. Timpanogos Circle Orem, UT 84097 877-722-7088 Omniture.com

The Nielsen Co. . . . . . . . . . . . . . . . 278 John Burbank, CEO, Nielsen Online 770 Broadway New York, NY 10023 646-654-5000 Nielsen-Netratings.com Nitobi Software . . . . . . . . . . . . . . . 307 Andre Charland, CEO Dave Johnson, CTO 425 Carrall St. Vancouver, Canada V6B 6E3 604-685-9287 Nitobi.com Nokia . . . . . . . . . . . . . . . . . . . . . 307 Ollli-Pekka Kallasvuo, President/CEO Anssi Vanjoki, EVP, Markets Mary T. McDowell, EVP, Chief Development Officer 102 Corporate Park Drive White Plains, NY 10604 914-368-0400 Nokia.com Nox Solutions LLC . . . . . . . . . . . . . . 121 Payam Zarabi, CEO 1642 Westwood Blvd., Suite 202 Los Angeles, CA 90024 310-444-5562 NoxSolutions.com Numeric LLC . . . . . . . . . . . . . . . . . 278 Jim Sunderhauf, Director, Business Services Mark Constan, Business Development 5 Christy Drive, Suite 107 Chadds Ford, PA 19317 484-845-1040 NumericJobs.com NVC Logistics Group . . . . . . . . . . . . 168 Donald Powers, CEO Paul Henrici, President Robert Feeney, Director, Marketing Staff Bob Kovacs, SVP, Operations Bill Dugan, VP, National Accounts One Pond Road Rockleigh, NJ 07647 800-526-0207 NVCLogistics.com


OHL . . . . . . . . . . . . . . . . . . . . . . 269 Randy Curran, CEO Fred Loeffel, EVP, Global Account Management Darren Cockrel, CIO Scott McWilliams, Executive Chairman of the Board Greg Sanders, President, North American Transportation Bob Spieth, President, Contract Logistics Patrick Moebel, President, Global Freight Management & Logistics 7101 Executive Center Drive, Suite 333 Brentwood, TN 37027 877-401-6400 OHL.com OKS-Ameridial . . . . . . . . . . . . . . . . 78 James A. McGeorge, Chairman Steven Trifelos, VP, Sales & Marketing Terri Peterman, GM Patricia Zachman, EVP 4535 Strausser St. Northwest N. Canton, OH 44720 800-445-7128 OKSAmeridial.net Omnego . . . . . . . . . . . . . . . . . . . 329 David Thomas, CEO Sandy Chambers, VP, Marketing Terry Bissonnette, CTO 2235 Sheppard Ave. East, Suite 900 Toronto, CA M2J 5B5 888-956-5557 Omnego.com Omni Marketing Interactive . . . . . . . . . 233 Shari Thurow, Founder/SEO Director Mike Rende, IT Director 847 S. Randall Road, Suite 312 Elgin, IL 60123 847-426-4256 Search-Usability.com omniONE USA . . . . . . . . . . . . . . . . . 78 Davide Lombardi, Founder/CEO 200 Parkway Drive South, Suite 300 Hauppauge, NY 11788 630-954-0600 OmniFeedback.com

OnBrand24 . . . . . . . . . . . . . . . . . . 78 Mark Fichera, CEO Rhonda Rohtstein, VP, Business Development Paul Bernardo, Director, IT Jeff Velodota, VP, Sales Mike Moody, VP, Operations Maura Cohn, Assistant VP, Operations & Customer Service Doug Black, Director, Marketing 100 Cummings Center, Suite 306L Beverly, MA 01915 855-662-7263 OnBrand24.com One World Direct . . . . . . . . . . . . . . . 79 Thomas Unterseher, CEO Amber LaFramboise, Director, Client Services Stewart Buskirk, VP, IT Heather Bohr, Co-Founder 10 First Ave. East Mobridge, SD 57601 800-337-3839 OWD.com oneTXT . . . . . . . . . . . . . . . . . . . . 345 Roger Wood, Chairman/CEO Todd Davis, CTO Richard Caccappolo, President/COO 450 Park Ave. South, 9th Floor New York, NY 10016 646-794-1364 Orcaone.com Oneupweb . . . . . . . . . . . . . . . . 233, 322 Lisa Wehr, Founder/CEO Carly Wujcik, Director, Sales & Marketing Tim Kauffold, Director, Operations Duncan White, Director, Client Services Dave Castle, Director, Client Strategy 13561 S. West Bayshore Drive, Suite 3000 Traverse City, MI 49684 877-568-7477 Oneupweb.com Onstream Media Corp. . . . . . . . . . . . . 176 Randy Selman, President/CEO 1291 S.W. 29th Ave. Pompano Beach, FL 33069 866-857-1960 OnstreamMedia.com



Executive Directory and Index OnTrac . . . . . . . . . . . . . . . . . . . . . 97 Mark Cronkrite, VP, Operations Tom Hull, VP, Executive Staffing 3401 E. Harbour Drive Phoenix, AZ 85034 800-334-5000 OnTrac.com Onward Search . . . . . . . . . . . . . . . 234 Kevin Clark, CEO Ken Clark, EVP Josh Gampel, VP 64 Danbury Road Wilton, CT 06897 800-829-0072 OnwardSearch.com Open Text Corp. . . . . . . . . . . . . . . . . 61 Tom Jenkins, Executive Chairman/Chief Strategy Officer John Shackleton, President/CEO Paul McFeeters, CFO Anne Brennan, CFO Eileen Nelsen, SVP, Human Resources Alan Park, SVP, Worldwide Sales Bruce Posey, SVP, General Counsel & Secretary Sean MacNeill, VP, Global Services & Support/GM, Americas Sales Heikki Mäkijärvi, VP, Business Development 275 Frank Tompa Drive Waterloo, ON Canada N2L 0A1 800-499-6544 OpenText.com Openwave Systems Inc. . . . . . . . . . . . 345 Kenneth Denman, CEO John Giere, SVP, Products & Marketing Martin McKendry, SVP, Engineering Jonathan Levitt, VP, Global Marketing 2100 Seaport Blvd. Redwood City, CA 94063 650-480-8000 Openwave.com OpinionLab . . . . . . . . . . . . . . . . . 214 Rand Nickerson, CEO Mark Treschl, President Rick Blair, CIO Mark Krebs, VP, Sales & Business Development 600 Central Ave., Suite 265 Highland Park, IL 60035 847-681-6100 OpinionLab.com Optaros . . . . . . . . . . . . . . . . . . . . 61 Robert Willms, President/CEO Mavis Chin, SVP, Global Delivery 10 Milk St., 11th Floor Boston, MA 02108 617-227-1855 Optaros.com Optimal Payments Plc . . . . . . . . . . . . 202 Joel Leonoff, President/CEO 1620 27th Ave. Northeast Calgary, Alberta Canada T2E 8W4 866-826-8003 OptimalPayments.com


Oracle Corp. . . . . . . . . . . . . . . . . 62, 88 Lawrence J. Ellison, CEO 500 Oracle Pkwy. Redwood Shores, CA 94065 650-506-7000 Oracle.com Oracle/ATG . . . . . . . . . . . . . . . 122, 339 Lawrence J. Ellison, CEO Robert Shimp, Group VP, Product Marketing Mark Sunday, CIO/SVP Safra A. Catz, President/CFO Judith Sim, CMO 500 Oracle Pkwy. Redwood Shores, CA 94065 650-506-7000 Oracle.com Order Management Systems . . . . . . . . 168 Barry Shepherd, CEO 3000 W. Commerce Dallas, TX 75212 888-667-0808 OrderManagementSystems.com OrderDynamics Corp. . . . . . . . . . . 122, 339 Michael Benadiba, CEO Michael Turcsanyi, President Jules Sukhabut, VP, Professional Services Tammy Nyman, VP, Operations Steven Berkovitz, On-Demand Platform Architect 70 East Beaver Creek Road, #43 Richmond Hill, ON Canada L4B 3B2 866-559-8123 OrderDynamics.com OrderGroove . . . . . . . . . . . . . . . . . 181 Greg Alvo, CEO Eric Stucki, Director, Marketing Jorge Escobar, VP, Engineering Scott Simonelli, VP, Sales & Services 900 Broadway, Suite 402 New York, NY 10003 866-253-1261 OrderGroove.com OrderLogix . . . . . . . . . . . . . . . . . . 181 Sotero Giftos, Jr., President/Co-Founder Bill Southwick, VP, Sales & Marketing Max Riseman, Manager, IT Lisa Dominicus, Director, Client Services Jill Shannon, VP, Finance 51 U.S. Route 1, Suite C Scarborough, ME 04074 888-280-3303 OrderLogix.com OrderMotion . . . . . . . . . . . . . . . . . 182 Marty J. Fahey, CEO Jane Schloth, VP, Marketing Patrick M. Puck, Founder/CTO Jay Gowell, EVP/Co-Founder Brian Otis, VP, Sales & Business Development, E-Commerce Michaella Cox-Harkey, VP, Sales, Direct Response 5 Burlington Woods, Suite 106 Burlington, MA 01803 617-904-9064 OrderMotion.com


OrderStorm . . . . . . . . . . . . . . . . . 122 Jodie Barr, President Dan Sallis Jr., COO Wendy LaHaye, Chief Product Officer 11757 W. Ken Caryl Ave., F-272 Littleton, CO 80127 720-280-3149 OrderStorm.com Ortery Technologies Inc. . . . . . . . . . . . 62 Sam Shearer, Managing Director Mike Atman, Business Development Executive 33 Hammond, Suite 211 Irvine, CA 92618 949-859-5580 Ortery.com Out of Bounds Communications LLC . . . . 234 Jay Wilner, Managing Partner 4010 Washington St., Suite 300 Kansas City, MO 64111 816-756-5881 OutofBoundsCommunications.com ozEworks Inc. . . . . . . . . . . . . . . . . 294 Kym Romanets, Managing Director Jemile Bata, Marketing Director Sergey Kharchishin, Technical Director 7401 4th Ave. Brooklyn, NY 11209 877-336-4760 ozEworks.com Packsize International LLC . . . . . . . . . 168 Hanko Kiessner, CEO Brandon Brooks, VP, Marketing Niklas Pettersson, CTO Steve Saunders, VP, Business Development & Sales Bradley Wittwer, CFO 6440 S. Wasatch Blvd. Salt Lake City, UT 84121 801-944-4814 Packsize.com PacNet Services . . . . . . . . . . . . . . . 202 Rosanne Day, Managing Director Renée Frappier, Director, Marketing Brendan Mahar, VP, Sales Ken Rohleder, Chief Strategic Officer, EVP 595 Howe St., 4th Floor Vancouver, BC Canada V6C 2T5 604-689-0399 PacNetServices.com Pando Networks . . . . . . . . . . . . . . . 177 Robert Levitan, CEO Avi Cohen, COO Joerg Beekman, CTO 520 Broadway, 10th Floor New York, NY 10012 PandoNetworks.com Parcel Insurance Plan . . . . . . . . . . . . 269 Dan Daly, EVP Lisa Lash, Sales & Marketing Manager 9666 Olive Blvd., Suite 200 St. Louis, MO 63132 800-325-7390 PIPInsure.com


Executive Directory and Index Paridym Pictures . . . . . . . . . . . . . . 177 Paul Mather, Founder/Executive Producer 82 Pioneer Way, Suite 110 Mountain View, CA 94041 650-450-4394 Paridym.com Park City Group . . . . . . . . . . . . . . . 269 Randall K. Fields, Chairman/CEO Elliot Zimmerman, SVP, Field Operations Mark Deuschle, SVP, Sales 3160 Pinebrook Road Park City, UT 84098 435-645-2000 ParkCityGroup.com Parker Software . . . . . . . . . . . . . . . 278 Ian Rowley, Marketing Manager Daniel Tallentire, Technical Director 4767 New Broad St., Baldwin Park Orlando, FL 32814 800-680-7712 Parker-Software.com Parse3 . . . . . . . . . . . . . . . . . . . . 122 Peter Ladka, President/CEO Alex Romano, Director, Marketing Jay Oliver, CTO 13 First St. Warwick, NY 10990 845-988-5002 Parse3.com Payfirma . . . . . . . . . . . . . . . . . . . 202 Michael Gokturk, CEO/Founder Sunan Spriggs, COO Jason Collinge, CTO Carmela Samonte, Communications Director 1188 W. Georgia St., Suite 2002 Vancouver, BC Canada V6E 4A2 800-747-6883 Payfirma.com PayLane UK . . . . . . . . . . . . . . . . . 203 Karol Zielinski, Managing Director Ula Lachowicz, Marketing Communications Coordinator Dominika Buszka, Sales Executive Karim Benjaafar, National Sales Director 46 Station Road North Harrow, Middlesex UK HA2 7SE 44-203051407544 PayLane.com PayLeap LLC . . . . . . . . . . . . . . . . . 203 Scott Miller, CEO 455W 250N Warsaw, IN 46582 877-472-9532 PayLeap.com

PayPal . . . . . . . . . . . . . . . . . . 203, 329 Scott Thompson, President Ranjana Clark, SVP, Chief Customer & Marketing Officer Ed Eger, SVP/GM, North America, Core Payments & Emerging Markets David Marcus, VP, Mobile Renier Lemmens, VP, PayPal Europe John McCabe, SVP, Worldwide Operations Gary Marino, SVP, Credit Products & Risk 2211 N. First St. San Jose, CA 95131 408-967-7400 PayPal.com Payvment . . . . . . . . . . . . . . . . . . 256 Christian Taylor, Founder/CEO Jim Stoneham, COO 650 5th St., Suite 303 San Francisco, CA 94107 Payvment.com PDG Software . . . . . . . . . . . . . . . . 123 Karen Snyder, Owner/CEO Doug Blackburn, Director, Sales 1751 Montreal Circle, Suite B Tucker, GA 30084 866-433-4734 PDGSoft.com Pelago Inc. . . . . . . . . . . . . . . . . . . 345 Jeff Holden, Founder/CEO John Kim, VP, Product Marketing Jeff Ayars, VP, Engineering 1201 Third Ave., Suite 800 Seattle, WA 98101 206-223-0569 Pelago.com Pepperjam . . . . . . . . . . . . . . . . . . . 34 Stephen Denton, President/CEO Michael Jones, Co-Founder/GM Wes Hablett, CIO Maura Goodwin, Sr. Director, Advertiser Development Allison Fox, Sr. Director, Publisher Development The Innovation Center @ Wilkes-Barre, 7 S. Main St., Floor 3 Wilkes-Barre, PA 18701 570-408-9861 PepperjamNetwork.com Performics . . . . . . . . . . . . . . . . . . 234 Daina Middleton, CEO Sarna Goldenberg, VP, Marketing Craig Greenfield, SVP, Performance Innovation Dona Ross, SVP, Client Services Eric Papczun, SVP, SEO & Feeds Matt Miller, SVP, Strategy & Analytics Patricia Powell, VP, Finance 111 E. Wacker, Suite 1500 Chicago, IL 60601 312-739-0222 Performics.com Personaweb Inc. . . . . . . . . . . . . . . . 284 Joe Alagna, President 15942 Los Serranos CC Drive, Suite D230 Chino Hills, CA 91709 909-606-9175 Personaweb.com


Pervasent . . . . . . . . . . . . . . . . . . 308 Stuart Williams, CEO Howard Fields, CMO Nicklas Pernblad, CTO William Jess Taylor, President 55 Santa Clara Ave., Suite 180 Oakland, CA 94610 510-903-1001 Pervasent.com PFSweb . . . . . . . . . . . . . . . . . . . 169 Mark Layton, Chairman/CEO Mike Willoughby, Senior Partner/President, PFSweb Services Division Mark Fuentes, VP, IT Bruce McClung, Partner/VP, Sales Cindy Almond, Partner/EVP, Client Services Scott R. Talley, Partner/VP, Worldwide Distribution Thomas Madden, Sr. Partner/CFO/Chief Accounting Officer 500 N. Central Expressway, Suite 500 Plano, TX 75074 972-881-2900 PFSweb.com Phase 2 International . . . . . . . . . . . . . 44 Kevin Doherty, President/CEO Adam Smith, VP, Marketing Mike Devine, CFO 1067 Alakea St., Suite 300 Honolulu, HI 96813 800-254-9715 Phase2.com Phoenix Systems Group . . . . . . . . . . 123 Jeffrey G. White, President/CEO/Co-Founder Bryan Holsinger, Director, E-Commerce/CTO/Co-Founder 755 Boardman-Canfield Road, Building G Boardman, OH 44512 330-726-6500 BCFcommerce.com Photoscramble.com . . . . . . . . . . . . . . 62 Michael Connors, CEO 10850 E. Traverse Hwy., Suite 2225 Traverse, MI 49684 231-932-0855 PhotoScramble.com Pitney Bowes . . . . . . . . . . . . . . . . 169 Craig Reed, VP, E-Commerce Solutions Megan Higgins, Director, Marketing & Partner Development, E-Commerce Solutions 1 Elmcroft Road Stamford, CT 06926 203-356-5000 PB.com/ecommerce PivotLink . . . . . . . . . . . . . . . . . . . 89 Bruce Armstrong, CEO Ching Wan, CTO/Founder Thomas Muise, CFO Richard Nieset, SVP, Sales & Marketing Bob Kemper, SVP, Product Development Padmaja Vrudhula, SVP, Services & Customer Support One Post St., Suite 900 San Francisco, CA 94104 866-625-9884 PivotLink.com



Executive Directory and Index Placecast (1020 Inc.) . . . . . . . . . . . . 323 Alistair Goodman, CEO Blair Swedeen, VP, Market Development Dan Parkes, CTO Jeffrey Montgomery, CRO 165 Page St. San Francisco, CA 94102 415-814-1028 1020.com Planet Payment . . . . . . . . . . . . . 203, 329 Phillip D. Beck, Chairman/CEO Seth Asofsky, SVP, U.S. Region Alan Lubitz, CTO Grace A. deFries, Director, Sales Operations Scott Goldthwaite, SVP, Product Management & Marketing 670 Long Beach Blvd. Long Beach, NY 11561 800-489-0174 PlanetPayment.com PM Digital . . . . . . . . . . . . . . . . . . 234 Chris Paradysz, CEO Suzy Sandberg, President Jeffery Cohen, CIO/CTO Patrick Flanagan, Director, Product Management John Iozzia, VP, New Business Development Marion Sharkey, VP, New Business Development 5 Hanover Square New York, NY 10004 800-254-0330 PMDigital.com PointRoll (ShopLocal) . . . . . . . . . . . . 323 Rob Gato, CEO Catherine Spurway-Hepler, SVP, Strategy & Marketing Roshan Bangera, Co-Founder/CTO 225 N. Michigan Ave., Suite 1600 Chicago, IL 60601 312-616-5800 PointRoll.com Pontiflex . . . . . . . . . . . . . . . . . . . 256 Zephrin Lasker, Co-Founder/CEO Arun Krishnan, VP, Marketing Geoff Grauer, Co-Founder/CIO/COO Phil Rothwell, Director, Sales & Marketing Jon Beardsley, Chief Revenue Officer Chris Halvorsen, VP, Sales Jordan Cohen, VP, Busines Development 45 Main St., Suite 636 Brooklyn, NY 11201 800-420-6086 Pontiflex.com Postcode Anywhere . . . . . . . . . . . . . 148 Guy Mucklow, Managing Director Rob Willis, Head, Marketing Jamie Turner, Director, IT 485 Massachusetts Ave., Suite 300 Cambridge, MA 02139 866-838-9075 PostCodeAnywhere.com


Posterita . . . . . . . . . . . . . . . . . . . 269 Alexander S. Tsang, Executive Director Frederick S. Tsang, CEO/CTO 530 University Ave. Palo Alto, CA 94303 888-457-6543 Posterita.com Powerfront . . . . . . . . . . . . . . . . . . 62 Hadar Paz, CEO Michael Browitt, Director, New Business Development Greg Platt, CTO 285 Lennox St., Level 1 Richmond, Melbourne Australia VIC 3121 1300-795-520 Powerfront.com PowerReviews . . . . . . . . . . . . . . . 214 Pehr Luedtke, CEO Cathy Halligan, SVP, Sales & Marketing Jim Morris, CTO Keith Adams, CFO Andy Chen, Founder/VP, Strategic Partnerships Matt Parsons, VP, Client Success 22 4th St., 6th Floor San Francisco, CA 94103 866-345-1461 PowerReviews.com Practically Dutch . . . . . . . . . . . . . . 294 Seth Sobotka, Co-Founder/CEO Pamela Sobotka, Co-Founder/Creative Director 225 Grand St., Suite 310 Jersey City, NJ 07302 917-456-7754 PracticallyDutch.com

Preface Media Inc. . . . . . . . . . . . . . . 63 Kevin Yao, CEO Sam Chakravarty, VP, Business Development Mike Sokoryansky, Chief Solutions Architect 825 Market St., Building M, Suite 250 Allen, TX 75013 972-996-4717 PrefaceMedia.com Pregis Corp. . . . . . . . . . . . . . . . . . 169 Glenn M. Fischer, CEO Kevin Baudhuin, President, Protective Packaging Solutions, North America Keith LaVanway, CFO Paul Pak, VP/Chief Procurement Officer Tom O’Neill, VP, Human Resources 1650 Lake Cook Road, Suite 400 Deerfield, IL 60015 847-597-2200 Pregis.com Prepress India . . . . . . . . . . . . . . . . . 63 Mani Singh, President/CEO A-64 Nizamuddin East New Dehli, India 110013 212-729-5065 PrepressIndia.com PriceGrabber . . . . . . . . . . . . . . . . . 246 Steve Krenzer, President Graham Jones, GM Dominique Jean, VP, Technology & Product Development Brian Driscoll, VP, Media & Merchandising Sales 4859 W. Slauson Ave., #259 Los Angeles, CA 90056 310-954-1040 PriceGrabber.com

PrairieWeb Internet Marketing Inc. . . . . . 235 Scott Forler, President Brian Lewis, VP, Sales 1585 Beverly Ct., Unit 123 Aurora, IL 60502 630-393-1419 PWIM.com

PriceManager.com . . . . . . . . . . . . . . 89 John Swatek, President 145 Ayers Ct. Teaneck, NJ 07666 800-574-0130 PriceManager.com

preCharge Risk Management Solutions . . 302 Howard Schecter, Director, Business Development Yasmine Cameron, Director, Operations 130 7th Ave., #129 New York, NY 10011 212-751-6213 preCharge.com

PriceRunner UK . . . . . . . . . . . . . . . 247 James R. Zarley, CEO, ValueClick Peter J. Wolfert, CTO, ValueClick 182 Upper Richmond Road London, England SW15 2SH 818-575-4500 PriceRunner.com

PredictiveIntent . . . . . . . . . . . . . . . 214 Neil Hamilton, CEO/Co-Founder Stuart Swift, CTO/Co-Founder James Doman, Marketing Manager Mark Jenkins, COO One Lincoln Centre, 18W140 Butterfield Road, 15th Floor Oakbrook Terrace, IL 60181 877-298-9380 PredictiveIntent.com

Prime Visibility . . . . . . . . . . . . . . . 235 Sandra R. Demitroff, President Andrew S. Hazen, Founder 1660 Walt Whitman Road, Suite 100 Melville, NY 11747 631-719-7400 PrimeVisibility.com


Profinity LLC . . . . . . . . . . . . . . . . . 204 Martin Toha, CEO Paul Quintal, EVP Mark Beacham, President Randi Swatt, EVP 9 Summit Ridge Road Shelton, CT 06484 866-982-9708 Profinity.com


Executive Directory and Index ProfitRank . . . . . . . . . . . . . . . . . . 35 Michael Gunn, CEO Karen McMahon, Affiliate Manager Jason Williscroft, VP, Operations 1320 Tower Road, Suite 151 Schaumburg, IL 60173 800-713-0462 ProfitRank.com Prolexic . . . . . . . . . . . . . . . . . . . 302 Paul Sop, CTO 1930 Harrison St., Suite 403 Hollywood, FL 33020 Prolexic.com Promotion Fulfillment Center . . . . . . . . 169 Laurie Kolbeins, CEO 311 21st St. Camanche, IA 52730 563-259-0105 PFCFulfills.com Pronto . . . . . . . . . . . . . . . . . . . . 247 Darren MacDonald, CEO Frederic Jambukeswaran, CTO Tamir Buchler, COO 555 W. 18th St., 4th Floor New York, NY 10011 212-314-7300 Pronto.com ProPay . . . . . . . . . . . . . . . . . . . . 204 Gary Goodrich, CEO Scott Nelson, VP, Marketing Mark Johnson, CIO Greg Pesci, President/COO Bryce Thacker, EVP, Sales & Marketing Chris Jensen, EVP/Treasurer/Secretary/Controller Lance Rich, EVP, Risk Management 3400 N. Ashton Blvd., Suite 200 Lehi, UT 84043 801-341-5300 ProPay.com Prosodie Interactive . . . . . . . . . . . . . 123 Nicolas Dourassoff, CEO Ross Krisel, VP, Marketing Marie Curtis, CFO 855 S.W. 78th Ave., Suite 100 Plantation, FL 33324 866-776-7634 ProsodieInteractive.com

ProStores . . . . . . . . . . . . . . . . . . 123 Alexis van de Wyer, Director, Advertising & ProStores 2145 Hamilton Ave. San Jose, CA 95125 866-747-3229 ProStores.com Protus . . . . . . . . . . . . . . . . . . . . 149 Hemi Zucker, CEO Mike Pugh, VP, Marketing Vince Niedzielski, VP, Engineering Scott Turicchi, President 2379 Holly Lane, Suite 210 Ottawa, ON Canada K1V 7P2 888-733-7007 Protus.com PulsePoint . . . . . . . . . . . . . . . . . . 149 Patrick Vogt, Executive Chairman Rose Ann Haran, CMO Tim Murray, CEO Andrew Graf, CFO 345 Hudson St., 5th Floor New York, NY 10014 888-494-4764 PulsePoint.com Punchkick Interactive Inc. . . . . . . . . . . 323 Zak Dabbas, Managing Partner Ryan Unger, CTO 10 W. Hubbard St., Suite 2D Chicago, IL 60654 800-549-4104 PunchkickInteractive.com Pure Oxygen Mobile . . . . . . . . . . . . . 323 Brian S. Klais, Founder/President P.O. Box 44007 Madison, WI 54407 888-506-7265 PureOxygenMobile.com Pure Verticals Inc. . . . . . . . . . . . . . . 63 Ariel Wada, CEO/Co-Founder Theresa Klinger, COO/Co-Founder 2964 Alvarado St., Suite B San Leandro, CA 94577 707-751-5833 PureVerticals.com

ProSource . . . . . . . . . . . . . . . . . . . 89 Rick Zipf, CEO 570 Lake Cook Road, Suite 100 Deerfield, IL 60015 877-761-9990 ProSourceDev.com

pureCommerce . . . . . . . . . . . . . . . 124 Mark Shapiro, President Kim Tests, EVP Roger Spense, SVP, Finance One West Exchange St. Providence, RI 02903 401-274-8991 pureCommerce.com

Prospectiv . . . . . . . . . . . . . . . . . . 149 Jere Doyle, President/CEO Mark Zahar, EVP, Sales Steven Carbone, CTO Bill Mahoney, CFO 40 Harvard Mills Square, Suite 1 Wakefield, MA 01880 781-305-2100 Prospectiv.com

Q Interactive . . . . . . . . . . . . . . . . . 149 Matt Wise, President/CEO Carrie Stec, VP, Sales Gayle Guzzardo, SVP, Product Management Pete Dale, CIO One N. Dearborn St., 12th Floor Chicago, IL 60602 888-729-6465 QInteractive.com


QR Arts LLC . . . . . . . . . . . . . . . . . 323 Patrick Donnelly, CEO Washington, DC QrArts.com QuantiSense . . . . . . . . . . . . . . . . . . 89 Jeff Buck, CEO Juan Esteban Pereira, Chief Architect Andy Winans, President 3350 Riverwood Pkwy., Suite 1700 Atlanta, GA 30039 866-880-4200 QuantiSense.com Quest Software . . . . . . . . . . . . . . . . 90 Douglas F. Garn, CEO/President Steve Dickson, SVP, Product Management Carl Eberling, CTO Vincent C. Smith, Executive Chairman Walter Angerer, SVP/GM, Data Protection Alan Fudge, SVP, Worldwide Sales 5 Polaris Way Aliso Viejo, CA 92656 949-754-8000 Quest.com Quova . . . . . . . . . . . . . . . . . . . . 124 Marie Alexander, CEO Miten Sampat, VP, Product Strategy 401 Castro St. Mountain View, CA 94041 650-528-3700 Quova.com QWASI Inc. . . . . . . . . . . . . . . . . . . 324 Leon Samuel, President David Geipel, Founder/COO Jonathan Thies, CTO Mark Ford, Founder/COO 101 Lindenwood Drive, Suite 225 Malvern, PA 19355 877-747-9274 QWASI.com Rackspace Hosting Inc. . . . . . . . . . . . 284 Lanham Napier, President/CEO Klee Kleber, VP, Product & Marketing John Engates, CTO Graham Weston, Chairman 5000 Walzem Road San Antonio, TX 78218 800-961-2888 Rackspace.com Radiant/NCR . . . . . . . . . . . . . . . . . 124 Bill Nuti, CEO Andy Heyman, SVP, Hospitality & Specialty Retail Scott Kingsfield, VP/GM, Retail 3925 Brookside Pkwy. Alpharetta, GA 30022 877-794-7237 RadiantSystems.com



Executive Directory and Index Radish Systems LLC . . . . . . . . . . . . . 350 Theresa Szczurek, CEO Ida Halasz, Director, Marketing Richard A. Davis, CTO Tom Colamonico, VP, Sales Jackie McDonald, Director, Customer Care 1107 12th St., Suite 184 Boulder, CO 80302 720-440-7560 RadishSystems.com Radium Interactive LLC . . . . . . . . . . . 294 Bill Green, Principal/Creative Director 7126 Alger Road Falls Church, VA 22042 703-573-2378 RadiumInteractive.com Ranch Fulfillment . . . . . . . . . . . . . . 170 Richard Barton, President James Dittrich, VP Laura Baldi, Treasurer 5701 Ranch Drive Little Rock, AR 72223 501-868-8940 RanchFulfillment.com Rapleaf . . . . . . . . . . . . . . . . . . . . 215 Auren Hoffman, CEO/Co-Founder Phil Davis, GM, Sales & Marketing Services Jeremy Lizt, VP, Engineering/Co-Founder 667 Mission St., 4th Floor San Francisco, CA 94105 415-786-7270 Rapleaf.com RatePoint Inc. . . . . . . . . . . . . . . . . . 63 Keith W. Cooper, President/CEO Yvonne Gaudette, Director, Marketing Mike Rowan, Co-Founder/CTO Venkates “Swami” Swaminathan, VP, Business Development 145 Rosemary St., Suite D Needham, MA 02494 888-777-1636 RatePoint.com RateVoice LLC . . . . . . . . . . . . . . . . . 64 David Strager, Co-Founder/CEO Tim Collins, Co-Founder 705 N. Pacific Coast Hwy. Redondo Beach, CA 90277 888-216-2045 RateVoice.com Razorfish . . . . . . . . . . . . . . . . . . . 295 Bob Lord, Global CEO Ray Velez, CTO 821 Second Ave., Suite 1800 Seattle, WA 98104 206-816-8800 Razorfish.com Real Valuable LLC . . . . . . . . . . . . . . 350 Christian Friedland, Co-Founder David Berman, Co-Founder Matt Pakes, CTO Drew Hart, VP, Operations 2019 Center St. Cleveland, OH 44113 CoffeeTable.com


Rearden Commerce . . . . . . . . . . . . . 331 Patrick W. Grady, Founder/Chairman/CEO Andy Cunningham, CMO Mark Biestman, President, Global Field Operations 1051 E. Hillsdale Blvd., 6th Floor Foster City, CA 94404 650-212-8400 ReardenCommerce.com

ReplyBuy Inc. . . . . . . . . . . . . . . . . 330 Josh Manley, Founder Bryant Garvin, VP, Marketing Cory Mercurio, CTO 7147 E. Rancho Vista Drive, Suite B29 Scottsdale, AZ 85251 800-775-0924 Replybuy.com

Red Leaf Development LLC . . . . . . . . . 295 Amy Coyne, Director, Sales 1465 Woodbury Ave., Suite 338 Portsmouth, NH 03801 603-319-1922 RedLeafDevelopment.com

Reprise Media . . . . . . . . . . . . . . . . 235 John Anagnost, President, U.S. Rick Corteville, EVP, Global Accounts Ruth Nightengale, SVP, Account Services Shreya Kushari, SVP, U.S. Development Mark Pilatowski, Director, Organic & Social Optimization 55 Fifth Ave., 16th Floor New York, NY 10003 212-444-7474 RepriseMedia.com

RedPrairie/Escalate Retail . . . . . . . . . . 124 Michael Mayoras, CEO Carol O’Kelley, CMO Joe Juliano, President, Americas Doug Braun, President, Global Operations Martin Hiscox, President, International 3905 Brookside Pkwy. Alpharetta, GA 30022 678-639-5000 RedPrairie.com Refund Retriever LLC . . . . . . . . . . . . . 97 Brian Gibbs, CEO P.O. Box 31020 Houston, TX 77231 713-401-7906 Refund-Retriever.com Rehrig Penn Logistics . . . . . . . . . . . . 270 Matt Dannenfeldt, President 7800 100th St. Pleasant Prairie, WI 53158 800-792-0875 RehrigPenn.com Reinhart Technologies . . . . . . . . . . . 252 John Schoeph, President Wendy Fitzgerald, Sales Executive 1800 W. Hawthorne Lane, Suite 203 West Chicago, IL 60185 800-499-6414 CyberSiteSearch.com Relevant Communications . . . . . . . . . 150 Denise Chenier, CMO 1750 Montgomery St. San Francisco, CA 94111 415-776-6337 RelevantCommunications.com Relevate . . . . . . . . . . . . . . . . . . . . 90 Steven Rao, CEO Gay Bitter, VP, Marketing Larry Webb, VP, Client Services & Production Peg Kuman, Vice Chairman 6883 Commercial Drive Springfield, VA 22159 800-523-7346 RelevateGroup.com


Resolution Media . . . . . . . . . . . . . . 235 Alan Osetek, President Viji Davis, VP, Marketing Erica Barth, VP, Products & Partnerships Harmon Lyons, VP, Business Development & Client Services Bill Neblock, CFO Kim Cyze, Human Resources Manager 314 W. Superior, 2nd Floor Chicago, IL 60610 312-980-1600 ResolutionMedia.com Resource Interactive . . . . . . . . . . 236, 308 Kelly Mooney, CEO John Kadlic, President Lori Leiva, VP/Managing Director Stephen Burke, VP, Mobile Nancy Kramer, Chairman/Chief Culture Officer Chris Berk, Executive Director, Technology Dan Shust, Executive Director RI:Lab 343 N. Front St. Columbus, OH 43215 614-621-2888 Resource.com Respondez . . . . . . . . . . . . . . . . . . 79 Anil Wadhwa, CEO/Executive Director Kelly Noel, VP, Marketing Hemant Mehta, SVP, IT Vinod Nathani, SVP, Business Operations 33 Wood Ave. South, Suite 600 Iselin, NJ 08830 732-200-0900 Respondez.com Response Media . . . . . . . . . . . . . . 150 Betty Abion, CEO Patrick Rogge, Chief Innovation Officer Keith Perlstein, CTO Josh Perlstein, President 3155 Medlock Bridge Road Norcross, GA 30071 770-451-5478 ResponseMedia.com


Executive Directory and Index Responsys . . . . . . . . . . . . . . . . . . 150 Dan Springer, CEO Scott Olrich, Chief Marketing & Sales Officer Don Smith, CIO Antonio Casacuberta, CTO Chris Paul, CFO Andrew Priest,Chief Customer Officer 900 Cherry Ave., 5th Floor San Bruno, CA 94066 650-745-1700 Responsys.com ResultsMail . . . . . . . . . . . . . . . . . 150 Jason Darrow, CEO Jeff Justice, President/CTO 28562 Oso Pkwy. D-444 Rancho Santa Margarita, CA 92688 888-737-6245 ResultsMail.com Retail Decisions . . . . . . . . . . . . . . . 204 Paul Stanley, CEO Kami Boyer, Director, Marketing Nick Walker, Business Development Head Kevin Sprake, Regional Director, USA David Nunn, Development Head Neshia Batchasingh, CFO Manish Patel, Regional Director, Europe & South Africa Metropark, 379 Thornall St., 7th Floor Edison, NJ 08837 732-452-2440 RedPLC.com Retail Information Systems . . . . . . . . . 90 David Alston, Owner 2555 Westhollow Houston, TX 77082 800-347-3020 RetailInfoSys.com Return Path . . . . . . . . . . . . . . . . . 151 Matt Blumberg, Co-Founder/CEO/Chairman Anita Absey, SVP, Global Sales & Service Andy Sautins, CTO George Bilbrey, Co-Founder/President Jack Sinclair, Co-Founder/CFO 304 Park Ave. South, 7th Floor New York, NY 10010 212-905-5500 ReturnPath.net Reverie Technologies . . . . . . . . . . . . 346 Arvind Pani, Co-Founder/CEO Vivekanand Pani, Co-Founder/CTO S.K. Mohanty/Co-Founder E-308, SJR Redwoods, Harlur Road, Sarjapur Road Bangalore, India 560102 91-944811-0202 Reverie.co.in Revolution Money . . . . . . . . . . . . . . 204 Steve Case, Chairman/Founder/CEO P.O. Box 989 St. Petersburg, FL 33731 866-352-5919 RevolutionMoney.com


RichRelevance . . . . . . . . . . . . . . . . 215 David Selinger, CEO/Co-Founder Diane Kegley, CMO Darren Vengroff, Chief Scientist/VP, Product Tyler Kohn, VP, Engineering/Co-Founder Rick Fawcett, SVP, Sales Brian Sprague, VP, Client Services Bill Growney, General Counsel 275 Battery St., Suite 1150 San Francisco, CA 94111 415-956-1947 RichRelevance.com RightNow Technologies . . . . . . . . . 79, 340 Greg Gianforte, CEO/Founder Jason Mittelstaedt, CMO Laef Olson, CIO Mike Myer, CTO/VP, Development Wayne Huyard, President/COO David Vap, Chief Solutions Officer Susan Carstensen, SVP, Customer Experience 136 Enterprise Blvd., P.O. Box 9300 Bozeman, MT 59718 406-522-4200 RightNow.com Rigor LLC . . . . . . . . . . . . . . . . . . . 302 Craig Hyde, COO 950 E. Paces Ferry Road, Suite 3300, 33rd Floor Atlanta, GA 30326 404-574-4970 Rigor.com Rise Interactive . . . . . . . . . . . . . . . 236 Jon Morris, CEO/Founder Phil Corbett, Sr. Marketing Manager Sean Roach, Development Director Howard Diamond, Director, Sales & Marketing Scott Conine, VP, Operations Larry Fisher, Client Services Director 325 W. Huron, Suite 200 Chicago, IL 60654 312-281-9933 RiseInteractive.com Riversand Technologies . . . . . . . . . . . 90 Upen Varanasi, CEO Andrew Simpson, VP, Business Development Anil Kini, CTO Santi Darmodjo, COO Raul Rom, VP, Client Relations Rob MacEwan, VP, Industry Verticals Vikram Gundoju, Director, Professional Services 9800 Richmond Ave., Suite 140 Houston, TX 77042 713-934-8899 Riversand.com RJMetrics . . . . . . . . . . . . . . . . . . 279 Robert J. Moore, CEO Jake Stein, COO Chris Merrick, Sr. Engineer 1315 Walnut St., Suite 1532 Philadelphia, PA 19107 877-684-1394 RJMetrics.com

RKG | Rimm-Kaufman Group . . . . . . . . 236 George Michie, Co-Founder/CEO Ryan Gibson, VP, Marketing Paul Wilson, EVP, Client Development Adam Audette, President 701 E. Water St. Charlottesville, VA 22902 434-970-1010 RimmKaufman.com Rocketseed International . . . . . . . . . . 151 John Cooper, Executive Chairman Richard Walton, CMO Mitchell Talisman, CTO Rob Love, Chief Product Officer Nicolette Rotter, CFO 108 Straube Center, Suite I-7 Pennington, NJ 08534 609-843-0522 Rocketseed.com ROI Revolution . . . . . . . . . . . . . 236, 311 Timothy Seward, CEO 3109 Poplarwood Ct., Suite 219 Raleigh, NC 27604 888-597-5932 ROIRevolution.com Rosetta . . . . . . . . . . . . . . . . . . . 295 Chris Kuenne, Chairman/CEO Kate Clegg, Partner/VP, Marketing 100 American Metro Blvd. Hamilton, NJ 08619 609-689-2100 Rosetta.com Royalmailers.com . . . . . . . . . . . . . . 170 Rebecca Timlin, Marketing Manager 1460 Park Ave. Emeryville, CA 94608 888-348-9199 Royalmailers.com RSR Research LLC . . . . . . . . . . . . . . 44 Brian Kilcourse, Managing Partner Nikki Baird, Managing Partner Paula Rosenblum, Managing Partner Steve Rowen, Managing Partner 8725 N.E. 10th Court Miami, FL 33138 305-757-1357 RSRResearch.com Runner Technologies . . . . . . . . . . . . . 91 Kevin Runner, CEO Barry Allweiss, VP, Sales& Marketing 6530 W. Rogers Circle, Suite 31 Boca Raton, FL 33487-2753 877-784-0003 RunnerTech.com Rush Order . . . . . . . . . . . . . . . . . 170 James Chapman, President Doris Kanemura, Business Development Manager Patrik Ahlin, Information Services Manager 6600 Silacci Way Gilroy, CA 95020 408-848-3525 RushOrder.com



Executive Directory and Index S.L.I. Systems . . . . . . . . . . . . . 252, 313 Shaun Ryan, CEO Thierry Costa, VP, Marketing Wayne Munro, CTO/Co-Founder Rod Garrett, CFO Blair Cassidy, VP, Product Management Ed Hoffman, VP, Global Sales & Business Development Chris Riland, VP, Customer Success 333 W. San Carlos St., Suite 1250 San Jose, CA 95110 866-240-2812 SLI-Systems.com SafetyPay . . . . . . . . . . . . . . . . . . 205 Manuel Montero, CEO/Co-Founder Barbara Bibas, CMO/Co-Founder Jorge Bracho, CFO 420 Lincoln Road, Suite 600 Miami Beach, FL 33139 786-294-6411 SafetyPay.com SageMetrics . . . . . . . . . . . . . . . . . 279 E. Kenneth Nwabueze, Founder 1223 Wilshire Blvd., Suite 1790 Santa Monica, CA 90403 818-505-6409 SageMetrics.com SAP . . . . . . . . . . . . . . . . . . . . . 125 Robert Courteau, President, SAP North America Steve Winter, COO 3999 W. Chester Pike Newtown Square, PA 19073 610-661-1000 SAP.com SapientNitro . . . . . . . . . . . . . . . . . 324 Alan Herrick, President/CEO Bill Kanarick, CMO Michael Leonard, Technical Director 131 Dartmouth St., 3rd Floor Boston, MA 02116 617-621-0200 Sapient.com SAS Institute . . . . . . . . . . . . . . . . 279 Jim Goodnight, CEO Jim Davis, SVP/CMO Keith Collins, SVP/CTO Suzanne Gordon, VP, IT/CIO John Sall, Co-Founder/EVP 100 SAS Campus Drive Cary, NC 27513 919-677-8000 SAS.com SATO Labeling Solutions America . . . . . 182 Kazuo Matsuyama, President/CEO Gary Krause, VP, Global Marketing 1140 Windham Pkwy. Romeoville, IL 60446 630-771-4200 SATOLabeling.com


Satori Software . . . . . . . . . . . . . . . . 91 Hugh Rogovy, President/Co-Founder Joseph Skop, SVP, Worldwide Sales Randy Hoefer, SVP, Research & Product Strategy Dale Garrett, SVP, Operations 1301 5th Ave., Suite 2200 Seattle, WA 98101 800-553-6477 SatoriSoftware.com

SCI Group . . . . . . . . . . . . . . . . . . 270 John Ferguson, President/CEO Chris Galindo, VP, Business Development & Solutions Paul Ragan, SVP, Operations 600-180 Attwell Drive Toronto, ON Canada M9W 6A9 866-773-7735 SCIGroup.com

Savicom . . . . . . . . . . . . . . . . . . . 151 Ted Bernard, CEO Patrick B. Scoggin, VP, Worldwide Sales & Marketing Steve Smith, Chairman/Chief Strategy Officer 44 Montgomery St., Suite 1600 San Francisco, CA 94104 415-983-0990 Savicom.net

Sealed Air Corp. . . . . . . . . . . . . . . . 170 William V. Hickey, CEO 200 Riverfront Blvd. Elmwood Park, NJ 07407 201-791-7600 SealedAir.com

Savtira Corp. . . . . . . . . . . . . . . . . . 125 Timothy Munro Roberts, CEO/Chairman Mike Hansen, COO Geoff Bicknell, CFO Michael Avina, CTO 2109 E. Palm Ave. Tampa, FL 33605 813-402-0123 Savtira.com Savvis . . . . . . . . . . . . . . . . . . 284, 350 James E. Ousley, CEO Bryan S. Doerr, CTO William D. Fathers, President Jeffrey H. Von Deylen, SVP Peter J. Bazil, VP/General Counsel/Secretary Laurie McGrath, VP, Marketing 1 Savvis Pkwy. Town & Country, MO 63017 314-628-7000 Savvis.com Scanbuy Inc. . . . . . . . . . . . . . . . . . 324 Mike Wehrs, CEO/President David Javitch, VP, Marketing Alan Atlas, CTO/SVP, Development Adam Gold, VP, Sales 54 W. 39th St. New York, NY 10018 212-278-0178 ScanLife.com Schaaf-PartnerCentric . . . . . . . . . . . . 35 Brook Schaaf, CEO Forrest Schaaf, COO Stephanie Harris, Director, Affiliate Management/Junior Partner Joe Raffetto, Director, Sales Wade Sisson, Director, Marketing Kevin Paine, Director, Operations 919 Congress Ave., Suite 460 Austin, TX 78701 888-854-7770 Schaafpc.com


Search Mojo . . . . . . . . . . . . . . . . . 238 Janet Driscoll Miller, President/CEO 100 10th St. Northeast, Suite 103 Charlottesville, VA 22902 800-939-5938 Search-Mojo.com Search Revolutions . . . . . . . . . . . . . 238 Marilyn Howenstein, Director, Marketing Matthew Howenstein, Partner 5424 Westcastle Drive, Unit D Toledo, OH 43615 419-754-4816 SearchRevolutions.com Search-Werks . . . . . . . . . . . . . . . . 239 Kurt Krake, President 20280 N. 59th Ave., Suite 115-339 Glendale, AZ 85308 623-209-8939 Search-Werks.com Searchandise Commerce . . . . . . . . . . 238 John Federman, President/CEO Nancy Liberman, VP, Marketing Laurence Stock, CFO Jim Alla, SVP, Sales John Kennard, VP, Business Development 100 Cummings Center, Suite 339C Beverly, MA 01915 978-712-4554 Searchandise.net SearchDex LLC . . . . . . . . . . . . . . . . 238 Dave Chaplin, CEO Jason Campbell, VP, Professional Services Thom Adams, CTO Amy Weeks, VP, Research & Development P.O. Box 191787 Dallas, TX 75219 214-999-0889 SearchDex.com SearchFit . . . . . . . . . . . . . . . . . . 125 Wolfgang Reile, President Tim Scott, Director, E-Commerce Stanley Stanev, Lead Programmer/Architect 5858 Edison Place Carlsbad, CA 92008 888-398-4703 SearchFit.com


Executive Directory and Index SearchSpring . . . . . . . . . . . . . . . . 252 Scott Zielinski, CEO Gareth Dismore, CTO Dewey Halden, Director, Sales James Bathgate, Sr. Software Engineer 4291 Austin Bluffs Pkwy., Suite 206 Colorado Springs, CO 80918 888-643-9043 SearchSpring.net Secure128 . . . . . . . . . . . . . . . . . . 125 Anthony Ricci, CEO John Monnett, SVP, Sales Anthony Capodicasa, SVP, Customer Account Management/ Business Development 349 Pine Grove Road Roswell, GA 30075 877-824-6434 Secure128.com SED International . . . . . . . . . . . . . . 270 Jonathan Elster, President/CEO Rob Kalman, VP, U.S.& Corporate Marketing Dave Burroughs, VP, U.S. Sales 3505 Newpoint Place, Suite 450 Lawrenceville, GA 30043 800-444-8962 SEDIntl.com Sedlak Management Consultants Inc. . . . . 45 Jeffrey B. Graves, President Ned N. Sedlak, EVP Patrick S. Sedlak, VP Jeff Mueller, VP Lou Cerny, VP Metropolitan Plaza, 22901 Millcreek Blvd., Suite 600 Highland Hills, OH 44122 216-206-4700 JASedlak.com SeeWhy . . . . . . . . . . . . . . . . . . . 279 Scott Silk, CEO Charles Nicholls, Founder/CMO Stephen Brown, CTO Lou McMenamy, VP, Sales 10 Milk St., Suite 306 Boston, MA 02108 617-502-2077 SeeWhy.com SellPoint . . . . . . . . . . . . . . . . . . . 177 Rick Martin, President/CEO Robert Reed, Marketing Manager Sudhir Kulkarni, CTO/VP, Engineering Brian Castelli, VP, Client Services Jon Brooks, Sr. Director, Retail Services Eric Baxter, Sr. Director, Creative Services Steve Dunn, CFO 3000 Executive Pkwy., Suite 510 San Ramon, CA 94583 925-807-5400 SellPoint.net SEOinhouse.com . . . . . . . . . . . . . . . 239 Jessica Bowman, Founder/CEO 5214 Cedarfield Drive St. Charles, MO 63304 877-614-9966 SEOinhouse.com


Seperia . . . . . . . . . . . . . . . . . . . 239 Amir Yarkoni, Co-Founder/CEO Ran Blayer, VP, Sales & Business Development Amit Bluman, CTO Itai Levitan, Director/Co-Founder Libit Himi, CFO 6 Galgaley Haplada St. Herzelia Pituach, Israel 972-9-950-9249 Seperia.com Servio . . . . . . . . . . . . . . . . . . . . . 64 Alex Edelstein, CEO/Founder Mark Chatow, VP, Marketing Jordan Ritter, CTO/Co-Founder Pablo Grodnitzky, VP, Sales Fateh Kamal, Director, Business Operations 625 2nd St., Suite 250 San Francisco, CA 94107 866-861-7317 Serv.io ShareASale . . . . . . . . . . . . . . . . . . 35 Brian Littleton, President/CEO David Zelken, Director, Sales Carolyn Tang, Director, Client Services 15 W. Hubbard, Suite 500 Chicago, IL 60654 312-321-0487 ShareASale.com SHC Direct . . . . . . . . . . . . . . . . . . 215 Jeffrey Harris, President/CEO John Morris, VP, Business Development Mark Horbal, VP, IT Brian Hartman, VP, Client Services Rebecca Haas, VP, Decision Support Mike Perri, SVP, Relationship Management 1020 West 31st St., Suite 225 Downers Grove, IL 60915 630-874-2424 SHCDirect.com Ship-Right Solutions LLC . . . . . . . . . . 171 Drew Graham, President/Founder Craig Lennon, Director, Client Relations & Business Development Todd Flaherty, Principal Bud Brackett, Director, Fulfillment 165 Pleasant Ave. South Portland, ME 04106 866-234-7447 ShipRightSolutions.com Shipsurance Insurance Services . . . . . . . 98 Ariel Shmorak, VP 18757 Burbank Blvd., Suite 212 Tarzana, CA 91356 866-852-9956 Shipsurance.com Shipware LLC . . . . . . . . . . . . . . . . 270 Rob Martinez, President Trevor Outman, Managing Partner Jamin Menter, CTO 16835 W. Bernardo Drive, Suite 209 San Diego, CA 92127 800-851-2577 Shipware.com

Shipwire . . . . . . . . . . . . . . . . . . . 182 Damon Schechter, CEO Nate Gilmore, VP, Marketing & Business Evan Robinson, CTO Darwin Stephenson, VP, Sales 2185 Park Blvd. Palo Alto, CA 94306 650-561-4800 Shipwire.com Shop.org . . . . . . . . . . . . . . . . . . . . 45 Vicki Cantrell, Executive Director/SVP, Communities Libby Landen, VP, Strategic Marketing 325 7th St. Northwest, Suite 1100 Washington, DC 20004 202-783-7971 Shop.org SHOP•COM . . . . . . . . . . . . . . . . . 247 JR Ridinger, CEO Roger Ritchie, VP, Marketplace & Business Development Vince Hunt, COO 1 Lower Ragsdale Drive, Building One, Suite 210 Monterey, CA 93940 831-647-4700 Shop.com Shopatron Inc. . . . . . . . . . . . . . . 126, 340 Ed Stevens, Founder/CEO Mark Grondin, SVP, Marketing Dave Cumberland, VP, Systems Engineering Brian Clausen, SVP, Sales & Account Management Nelson Flores, VP, Product 825 Buckley Road, Suite 200 San Luis Obispo, CA 93401 866-625-5050 Shopatron.com ShopIgniter . . . . . . . . . . . . . . . . . 256 Matt Compton, CEO Kevin Tate, CMO Alan Wizeman, Co-Founder/Chief Product Officer Doug Galen, Chief Revenue Officer Evan Tana, Director, Product Management Moritz Winter, Chief Creative Officer 411 N.W. Park Ave., Suite 303 Portland, OR 97209 503-232-2021 ShopIgniter.com Shopkick . . . . . . . . . . . . . . . . . . . 308 Cyriac Roeding, Co-Founder/CEO Jeff Sellinger, Co-Founder/Chief Product Officer Aaron Emigh, Co-Founder/CTO 558 Waverley St., Suite 200 Palo Alto, CA 94301 650-763-8727 Shopkick.com ShopLocal LLC . . . . . . . . . . . . . . . . 239 Vikram Sharma, CEO Jamie Ray, VP, Retail Edward McLaughlin, VP, Technology 225 N. Michigan Ave., Suite 1600 Chicago, IL 60601 312-616-5800 ShopLocal.com



Executive Directory and Index Shopping Cart Elite . . . . . . . . . . . . . 126 Igor Soshkin, CEO Nick Soshkin, CIO 28 Van St. Staten Island, NY 10310 800-401-8296 ShoppingCartElite.com Shopping.com . . . . . . . . . . . . . . . . 247 Gautam Thaker, CEO Sam Hamilton, CTO Bridget Davies, Managing Director, U.S. Business 8000 Marina Blvd., Fifth Floor Brisbane, CA 94005 650-616-6500 Shopping.com ShopSavvy (Big in Japan Inc.) . . . . . . . 351 Alexander Muse, Co-Founder/CEO 8350 North Central Expy., Suite 250 Dallas, TX 75206 214-550-3555 ShopSavvy.mobi ShopSocially.com . . . . . . . . . . . . . . 256 Jai Rawat, Co-Founder/CEO Rob Danielson, VP, Sales & Business Development Samir Palnitkar, Co-Founder/COO 339 N. Bernardo Ave., Suite 200 Mountain View, CA 94043 650-701-7759 ShopSocially.com Shopster E-Commerce . . . . . . . . . . . 126 Sarath Samarasekera, CEO Ryan Wuest, EVP, Marketing Paul McCluskey, Chief Product Officer 1300 Clay St., Suite 600 Oakland, CA 94612 800-979-0276 Shopster.com ShopText Inc. . . . . . . . . . . . . . . . . . 346 Steve Roberts, CEO 20 Marshall St., Suite 220 Norwalk, CT 06854 203-803-1910 ShopText.com ShopVisible . . . . . . . . . . . . . . . 126, 340 Sean Cook, CEO Kendrick Woolford, Marketing Manager Josh Lloyd, CTO Shane Desrochers, VP, Sales Shannon Johnston, SVP, Operations 945 E. Paces Ferry Road, Suite 1475 Atlanta, GA 30326 866-493-7037 ShopVisible.com ShopWiki Corp. . . . . . . . . . . . . . 248, 351 Rory Cumming, CEO James Keating, GM Kevin Ryan, Founder 17 W. 18th St., 8th Floor New York, NY 10011 212-741-8291 ShopWiki.com


Shopzilla . . . . . . . . . . . . . . . . . . 248 William Glass, President Bobby Benfield, SVP, Marketing & Sales Jody Mulkey, SVP/CIO 12200 W. Olympic Blvd., Suite 300 Los Angeles, CA 90064 310-571-1235 Shopzilla.com Shotfarm . . . . . . . . . . . . . . . . . . . 64 Mike Lapchick, CEO/Founder Meg Robinson, COO 417 N. Ashland Ave. Chicago, IL 60622 312-239-0495 Shotfarm.com ShowUhow Inc. . . . . . . . . . . . . . . . 324 Kim Folsom, CEO/Founder Valarie Swanson, Marketing Manager Sheila Netti, VP, Platform Technology 9303 Chesapeake Drive, Suite B San Diego, CA 92123 858-492-1222 ShowUHow.com Signal . . . . . . . . . . . . . . . . . . . . 351 Jeff Judge, Co-Founder/CEO Chris Watland, President 656 W. Randolph St., Suite 4W Chicago, IL 60661 866-500-5004 SignalHQ.com Signature Card Services . . . . . . . . . . . 205 Cliff Teston, President/CEO Greg Stamatis, COO/Director 8360 Melrose Ave., 3rd Floor Los Angeles, CA 90069 323-966-0050 SignatureCard.com Signaturelink . . . . . . . . . . . . . . . . 205 Ernie Coward, CEO/Chairman Jim McCormick, EVP/CFO 605 Crescent Blvd., Suite 200 Ridgeland, MS 39157 800-511-2050 SignatureLink.com Silverpop Systems . . . . . . . . . . . . . 151 Bill Nussey, President/CEO Eric Holmen, SVP, Marketing Chris Curtin, CTO Desiree Maurice, VP, Product Development Will Schnabel, VP, Business Development Jeff Newlin, Chief Revenue Office/SVP, Global Sales 200 Galleria Pkwy., Suite 1000 Atlanta, GA 30339 866-745-8767 Silverpop.com SimpleFeed Inc. . . . . . . . . . . . . . . . . 64 Mark Carlson, CEO Alik Eliashberg, CTO James S. Darcey, SVP, Carrier Relations 289 S. San Antonio Road, Suite 205 Los Altos, CA 94022 650-947-7555 SimpleFeed.com


Single Touch Systems Inc. . . . . . . . . . . 324 Anthony Macaluso, CEO Joonas Ylimaula, Director, Customer Operations 2235 Encinitas Blvd., Suite 210 Encinitas, CA 92024 760-438-1171 SingleTouch.net SingleFeed . . . . . . . . . . . . . . . . . . 240 Echeyde Cubillo, Director, Engineering Ryan Douglas, Director, Product Marketing Bjarne Hansen, President 2800 Campus Drive, Suite 150 San Mateo, CA 94403 800-705-8852 SingleFeed.com Sitecore . . . . . . . . . . . . . . . . . . . . 65 Michael Seifert, CEO Paul Markum, CMO Lars Neilsen, SVP, Technical Marketing Kim Elsass, COO Darren Guarnaccia, SVP, Product Marketing Torben Brams, SVP, Business Development 591 Redwood Hwy., Bldg. 4000 Mill Valley, CA 94941 415-380-0600 Sitecore.net SiteForm Inc. . . . . . . . . . . . . . . . . . 295 John Deneen, President Alex Archaro, VP, Technology Steve Timpson, President 1776 W. Winnemac Ave., #306 Chicago, IL 60640 773-334-8030 SiteForm.com Siteminis Inc. . . . . . . . . . . . . . . . . 340 Marci Troutman, Founder/CEO Jackie Parker, Director, Marketing Sam Murthy, CTO 3399 Peachtree Road, Suite 1250 Atlanta, GA 30326 888-981-9777 Siteminis.com SiteSpect . . . . . . . . . . . . . . . . . . 280 Eric J. Hansen, Founder/CEO Kim Ann King, CMO 10 Milk St., Suite 820 Boston, MA 02108 617-859-1900 SiteSpect.com SkuTouch Solutions . . . . . . . . . . . . . 271 Douglas Obershaw, CEO Dean Fitch, EVP, Operations, Fulfillment 8527 Bluejacket St. Lenexa, KS 66214 800-711-0106 SkuTouch.com, ReturnParcel.com


Executive Directory and Index Skybridge Direct Response Fulfillment & Customer Service . . . . . . 171 Joe Thomas, President/CEO Mark Lamberty, VP, Business Development Debi Steinkraus, EVP, Operations, Customer Service 7600 69th Ave. Greenfield, MN 55373 763-477-7845 Skybridgemg.com Skycore LLC . . . . . . . . . . . . . . . . . 346 Rich Eicher, CEO/Founder Eric Monchanin, Technology Executive 213 Lincoln St., Suite 360 Allston, MA 02134 617-314-7688 Skycore.com SkyPostal Networks . . . . . . . . . . . . . 98 Albert P. Hernandez, CEO A.J. Hernandez, COO Diego Moreano, Director, IT Sylvia Romero, VP, Worldwide Field Operations Ed Hoffman, VP, Global Business & Corporate Development Geoff Brash, VP, Business Intelligence/Co-Founder Blair Cassidy, VP, Product Management Rod Garrett, CFO 7805 N.W. 15th St. Miami, FL 33126 866-759-7678 SkyPostal.com Sloan Center for Internet Retailing . . . . . . 45 Donna L. Hoffman, Co-Director Thomas P. Novak, Co-Director A. Gary Anderson Graduate School of Management, University of California, Riverside Riverside, CA 92521 951-827-4848 Sloan.UCR.edu Smart Information Systems GmbH . . . . . 240 Mark Linder, Managing Partner Christian Weiss, Director, Product Development & Finance Martin Schliefnig, Managing Director, Operations & Research Graumanngasse 7, 1150 Vienna Vienna, Austria 01080 43 1 89053180 Smart-Infosys.com Smart Online . . . . . . . . . . . . . . . . 127 Dror Zoreff, Interim President/CEO Bob Dieterle, GM/VP Thaddeus Shalek, CFO 4505 Emperor Blvd., Suite 320 Durham, NC 27703 800-578-9000 SmartOnline.com


SmartBear Software . . . . . . . . . . . . . 302 Joe Krivickas, CEO Gottfried Sehringer, CMO Ken Godskind, VP, Monitoring Products 100 Cummings Center, Suite 234N Beverly, MA 01915 877-302-5378 SmartBear.com Smarter.com . . . . . . . . . . . . . . . . . 248 Steve Neufer, GM Richard Chino, Chief Revenue Officer Eric Zhang, VP, Engineering 103 E. Lemon Ave., Suite 200 Monrovia, CA 91016 626-932-1111 Smarter.com SmartFeed . . . . . . . . . . . . . . . . . . 248 Richard Friedman, President 2397 Union Blvd., Suite 7B Islip, NY 11751 866-237-2480 ProductFeedManager.com SmartIcon Technologies LLC . . . . . . . . . 45 Kirk M. Godby, Founder/Manager Rob Slack, Director, National Sales Mike Romano, EVP, Strategic Development 2701 Colonial Pkwy. Fort Worth, TX 76109 817-224-2295 SmartIconTechnologies.com SmartReply Inc. . . . . . . . . . . . . . . . 346 Dave Savage, CEO Tania Eckweiler, Senior Director, Marketing 6410 Oak Canyon, Suite 100 Irvine, CA 92618 949-340-0700 SmartReply.com SMI . . . . . . . . . . . . . . . . . . . . . . 46 Winfried Teiwes, Partner Eberhard Schmidt, Partner Richard Harrison, President/COO 28 Atlantic Ave., 236 Lewis Wharf Boston, MA 02110 617-557-0010 SMIVision.com SMTP.com . . . . . . . . . . . . . . . . . . 152 Semyon Dukach, CEO/Chairman Ruslan Bondarev, CTO Heath Morrison, VP, Engineering Ron MacDonald, Director, Sales One Broadway, 14th Floor Cambridge, MA 02142 877-705-9362 SMTP.com Snap36 . . . . . . . . . . . . . . . . . . . . 65 Christine Hunt, Principal Colleen Ehrhardt, Director, Sales Michael Dreas, Director, Photography & Technology Dan FitzSimmons, SVP, Worldwide Sales 3 Grant Square, Suite 236 Hinsdale, IL 60521 630-920-1070 Snap36.com

Soasta Inc. . . . . . . . . . . . . . . . . . . 303 Ken Gardner, Executive Chairman Tom Lounibos, President/CEO Betsy Zikakis, SVP, Marketing Tal Broda, VP, Engineering Dave Murphy, SVP, Delivery Brad Johnson, VP, Product & Channel Marketing 444 Castro St., 6th Floor Mountain View, CA 94041 866-344-8766 Soasta.com Social Annex . . . . . . . . . . . . . . . . . 79 Al Lalani, Director Paul Strelzick, SVP, Worldwide Sales 12408 Sanford St. Los Angeles, CA 90066 866-802-8806 SocialAnnex.com SolarWinds . . . . . . . . . . . . . . . . . . 303 Kevin B. Thompson, President/CEO Geeta Sachdev, SVP, Marketing 3711 S. MoPac Expressway, Building Two Austin, TX 78746 866-530-8100 SolarWinds.com Solid Cactus . . . . . . . . . . . . . . . . . 127 Peter Heming, GM Jane Landon, CIO James Gilbert, International Sales Director 106 S. Lehigh St. Shavertown, PA 18708 888-361-9814 SolidCactus.com Solutionists Ltd . . . . . . . . . . . . . . . 127 Frank Gilbert, Managing Director Staci Scott, Marketing Manager Tony Schollum, CIO Bev Dantz, VP, Marketing, E-Commerce Practice Leader 69 Reservoir St., Level 6 Surry Hills, Australia NSW 2010 Solutionists.com.au Sophelle . . . . . . . . . . . . . . . . . . . . 46 Doug Weich, Founder/CEO Paul Butka, President Eric Johnson, COO 600 Worcester Road, 4th Floor Framingham, MA 01702 508-875-5700 Sophelle.com Sortprice.com . . . . . . . . . . . . . . . . 249 Doron Simovitch, CEO/Co-Founder Asaf Klibansky, CTO/Co-Founder Robin B. Neal, EVP, List Management & Insert Media 222 W. 37th St., 9th Floor New York, NY 10018 646-736-6300 Sortprice.com



Executive Directory and Index Specialists Marketing Services . . . . . . . 152 Lon Mandel, President/CEO Amy Lyons, VP, Sales & Marketing Mary Ann Montalbano, VP, Sales Elizabeth Hunter, VP, Commerce Karen Isenberg, SVP, Strategic Planning & Development 777 Terrace Ave., Suite 401 Hasbrouck Heights, NJ 07604 201-865-5800 SpecialistsMS.com SpeedFC . . . . . . . . . . . . . . . . . . . 171 Jeff Zisk, Founder/Chairman/CEO/President Mike Graziano, VP, Sales Debra Moody, VP, CIO Mike Anderson, VP, Operations 10300 Sanden Drive, Suite 100 Dallas, TX 75238 214-258-0101 SpeedFC.com SponsorMob . . . . . . . . . . . . . . . . . 351 Peter Glaeser, CEO Jet Patel, COO Oranienburger Str. 66 Berlin, Germany 10117 49 30201693040 SponsorMob.com Sprella LLC . . . . . . . . . . . . . . . . . . 308 Greg Whelan, Principal 3233 S. Ferdinand St. Seattle, WA 98118 206-569-5151 Sprella.com Sprocket Express LLC . . . . . . . . . . . . 171 Dan Cence, Founder/CEO Robert Murray, COO Steven Kaluzny, CTO David Novak, EVP, Sales & Business Development 23 W. Bacon St., Suite 5 Plainville, MA 02762 508-695-3780 SprocketExpress.com SPS Commerce . . . . . . . . . . . . . . . 271 Archie Black, President/CEO Jim Frome, Chief Strategy Officer/EVP Mike Gray, EVP/COO Thomas E. Hinders, Director, Finance Kim Nelson, EVP/CFO 333 S. 7th St., Suite 1000 Minneapolis, MN 55402 866-245-8100 SPSCommerce.com Stampede Technologies Inc. . . . . . . . . 351 Gordon Dorworth, President/CEO Robert Courtney, VP, North American Sales Thomas Yohe, VP, Engineering John Clem, VP, Product Strategy & New Product Development 80 Rhoads Center Drive Dayton, OH 45458 800-763-3423 Stampede.com


Stamps.com . . . . . . . . . . . . . . . . . 172 Ken McBride, President/CEO James Bortnak, CMO/SVP, Corporate & Business Development Michael Biswas, VP, Development 12959 Coral Tree Place Los Angeles, CA 90066 310-482-5800 Stamps.com/shipping/ecommerce StarchTech . . . . . . . . . . . . . . . . . . 172 Edward Boehmer, CEO Dean Bartels, GM Myron G. Mixon, VP, Finance & Accounting Mark Peterson, VP, Global Sales 720 Florida Ave. Minneapolis, MN 55426 763-545-5400 StarchTech.com Starmount . . . . . . . . . . . . . . . . . . 340 Joseph Halloum, Founder/CEO Lisa Roberts, Sr. Director, Product Management Jeremy Rightmer, President/CTO 10801-2 N. Mopac, Suite 450 Austin, TX 78759 866-412-9587 StarmountSystems.com START International . . . . . . . . . . . . . 172 Dan Sternberg, President 4270 Airborn Drive Addison, TX 75001 800-259-1986 StartInternational.com Statlistics . . . . . . . . . . . . . . . . . . 152 John F. Papalia, President/CEO Barbara Salles, Director, Marketing Services Brooke Partelow, VP, Sales 69 Kenosia Ave. Danbury, CT 06810 203-778-8700 Statlistics.com SteelHouse . . . . . . . . . . . . . . . . . . 215 Mark Douglas, President/CEO Anthony Ginn, VP, Marketing Takuju Ueda, VP, Engineering Sam Collin, Sales & Marketing Director Marwan Soghaier, VP, Products Chris Innes, Head of Client Services 5870 W. Jefferson Blvd., Suite F Los Angeles, CA 90016 888-978-3354 SteelHouse.com STELLAService . . . . . . . . . . . . . . . . 46 Jordy Leiser, Co-Founder/CEO John Ernsberger, Co-Founder/VP, Sales Mike Herring, Lead Engineer Jared Holst, Sales & Marketing Director 27 W. 20th St., Suite 400 New York, NY 10011 866-867-6322 STELLAService.com


Stepmiles . . . . . . . . . . . . . . . . . . 240 Gregory Moal, CEO Milena Macaione, President John Rues, CTO 4349 Sheridan Ave., Suite 7 Miami Beach, FL 33140 877-736-1736 Stepmiles.com Sterling Commerce (IBM) . . . . . . . . . . 341 Bob Irwin, President/CEO Jim Bengier, Global Industry Executive, Retail 4600 Lakehurst Court Dublin, OH 43016 800-876-9772 SterlingCommerce.com Stibo Systems . . . . . . . . . . . . . . . . 65 Mikael Lyngsø, CEO Andreas Lorenzen, President Charlie Lawhorn, SVP, Business Development Kanth Gopalpur, President, Monsoon Commerce/ GM, Seller Solutions 3550 George Busbee Pkwy. Northwest, Suite 350 Kennesaw, GA 30144 770-425-3282 StiboSystems.com Stone Edge Technologies . . . . . . . . . . 182 Brian Elliot, CEO, Monsoon Commerce Casey Carey, VP, Marketing John Seaner, VP, Stone Edge Technologies 920 Germantown Pike, Suite 112 Plymouth Meeting, PA 19462 610-994-3699 StoneEdge.com Strands Recommender . . . . . . . . . . . 216 Jesus Pindado, VP, Strands Recommender Rick D. Hangartner, Chief Scientist Jim Shur, Chief Software Architect Hooman Beheshti, VP, Product 100 Bush St., Suite 508 San Francisco, CA 94104 415-398-4333 Recommender.Strands.com Strangeloop Networks . . . . . . . . . . . . 303 Jonathan Bixby, CEO Joshua Bixby, President Kent Alstad, CTO Lee Purvis, VP, Operations 1030 W. Georgia St., Suite 618 Vancouver, BC Canada V6E 2Y3 800-763-1712 StrangeloopNetworks.com Strata BPO . . . . . . . . . . . . . . . . . . . 80 Aina Dumlao, CEO Graham Kahl, GM/Interactive Creative Director 3400 Cahuenga Blvd. West, Suite 114 Los Angeles, CA 90068 310-751-7975 StrataBPO.com


Executive Directory and Index Strategic Direct Marketing Group . . . . . . 152 Scott Martin, CEO, Client Relations Mike Allan, CSO, Strategic Services John Trotter, Director, Information Services 101, 1209 6th St. Southwest Calgary, AB Canada T2R 0Z5 403-770-2804 StrategicDirectMarketing.com Strategic Fulfillment Group . . . . . . . . . 172 Tony Pytlak, President/COO Nancy White, Director, Sales David Wilson,Director, Technology Josh Manion, Managing Partner/Founder 111 Corporate Drive Big Sandy, TX 75755 888-685-2233 StrategicFulfillment.com Stratigent LLC . . . . . . . . . . . . . . . . 280 Bill Bruno, President Jennifer Veesenmeyer, COO Kristen Niziolek, Operations Manager Dan Streek, CFO Julie Oberweis, CFO/Co-Founder 1771 Diehl Road, Suite 330 Naperville, IL 60563 877-427-2900 Stratigent.com Streamlite . . . . . . . . . . . . . . . . . . . 98 Randy Clark, President/CEO Rick Rover, SVP, Operations Martin Larson, SVP, Sales & Marketing Matt McLaughlin, EVP, Worldwide Field Operations Holly Noah, Director, Marketing 3000 Centre Pkwy., Suite 100 Atlanta, GA 30344 800-920-5494 Streamliteinc.com StrongMail . . . . . . . . . . . . . . . . . . 153 Sam Cece, Chairman/CEO Kristin Hersant, VP, Corporate Marketing Tim McQuillen, CIO/Founder Ram Sareen, Chairman Bill Wagner, EVP, Business Operations Paul Conley, VP, Client Services Bill Griffin, CFO 1300 Island Drive, Suite 200 Redwood City, CA 94065 800-971-0380 StrongMail.com Styku . . . . . . . . . . . . . . . . . . . . . 65 Raj Sareen, CEO Trent Maclean, EVP, Retail & Business Development Iva Sareen, President 5527 E. Slauson Los Angeles, CA 90040 323-726-3836 Styku.com Submit Express . . . . . . . . . . . . . . . 240 Pierre Zarokian, President/CEO John Joseph, Director, Operations & Client Engagement 315 W. Verdugo Ave., Suite 101 Burbank, CA 91502 877-737-3083 SubmitExpress.com


SubscriberMail . . . . . . . . . . . . . . . . 153 Mike Ferguson, VP/GM Dave McCue, Marketing Manager Wes Janik, Senior Manager, Applications Architecture & Development Bill Leming, VP, Strategic Services 3333 Warrenville Road, Suite 530 Lisle, IL 60532 630-303-5000 SubscriberMail.com Subuno . . . . . . . . . . . . . . . . . . . . 205 Edward Lin, President 55 Broad St., 14F New York, NY 10004 646-481-1296 Subuno.com SundaySky . . . . . . . . . . . . . . . . . . 66 Shmulik Weller, Founder/CEO Daphna Tsachor, VP, Product & Marketing Yaniv Axen, Founder/CTO 242 W. 27th St., Suite 6A New York, NY 10001 212-929-8111 SundaySky.com Superb Internet Corp. . . . . . . . . . . . . 285 Haralds Jass, President/CEO Ken Nunes, COO Alan Savitch, VP, Business Development 999 Bishop St., #1850 Honolulu, HI 96813 888-354-6128 Superb.net SupportSave Solutions . . . . . . . . . . . . 80 Chris Johns, Founder/Chairman Beatrice White, Operations Manager David Foot, Director, IT Mike Mullen, VP, E-Commerce & Marketing 11132 Ventura Blvd., Suite 420 Studio City, CA 91604 323-417-0800 SupportSave.com SureSource LLC . . . . . . . . . . . . . . . 173 Todd Holson, President/CEO Cathy Nelson, VP, Retail Operations Bob Perkins, VP, Business Development Peter Kopcha, CFO 20 Constitution Blvd. South Shelton, CT 06484 203-922-7500 SureSource.com Swan Packaging Fulfillment . . . . . . . . 173 Tim S. Werkley, President Haridas Nair, VP, M-commerce 415 Hamburg Turnpike Wayne, NJ 07470 973-790-8417 SwanPackaging.com

Sybase 365 (Sybase Inc.) . . . . . . . . . . 346 John S. Chen, CEO Billy Ho, SVP, Product & Technology Operations Stephen Trilling, CTO One Sybase Drive Dublin, CA 94568 800-792-2735 Sybase.com Symantec . . . . . . . . . . . . . . . . . . 206 Enrique Salem, CEO Janice Chaffin, CMO David Thompson, CIO Steven Donaldson, Director, Creative Strategy Angela Tucci, Chief Strategy Officer 350 Ellis St. Mountain View, CA 94043 800-721-3934 Symantec.com SysIQ . . . . . . . . . . . . . . . . . . . . 127 Igor Gorin, Founder/CEO Chris Kullar, Customer Engagement Manager Ilya Vinogradsky, CTO John Berg, Principal Partner 550 15th St., Suite 31 San Francisco, CA 94103 800-591-4710 SysIQ.com Systems & Programming Solutions . . . . 271 Jim Keck, Principal Partner/President Alan Nosbusch, Principal Partner/EVP/COO Tim Casey, Principal Partner Nathan Rucker, Director, Territory Sales 530 N. 108th Place, Suite 100 Wauwatosa, WI 53226 800-353-7774 SPSInet.com Tachyon Solutions . . . . . . . . . . . . . . 296 Marion Lewis, CEO Jeanette Thomas, President Randall McKee, Sales Manager One Altoona Place, 2nd Floor Pittsburgh, PA 15222 888-858-0578 TachyonSolutions.com Taction . . . . . . . . . . . . . . . . . . . . . 80 Ralph S. “Steve” White, Founder/CEO Theresa Jones, VP/GM Christopher Blum, IT Manager Alex Radetich, COO, Data Michele Burns, Client Services Manager 251 Jefferson St. Waldoboro, ME 04572 800-458-5461 Taction.com TagMan . . . . . . . . . . . . . . . . . . . . 26 Paul Cook, CEO 260 W. 35th Street, 9th Floor New York, NY 10001 877-272-7855 TagMan.com



Executive Directory and Index Take 5 Solutions . . . . . . . . . . . . . . . 153 Dave Thornbury, CEO Steven Landsberg, Director, Business Development Bruce Sherman, CTO Richard D. Gluck, EVP, Sales Colm Grealy, President, Take5 Mobile 2385 N.W. Executive Center Drive, Suite 320 Boca Raton, FL 33431 866-861-8862 Take5S.com TAM Retail . . . . . . . . . . . . . . . . . . . 91 Brian Lode Sr., President Bruce Lode, EVP Joe McNulty, SVP, Operations & Sales Support 10609 W. 159th St. Orland Park, IL 60467 708-460-0999 TAMRetail.com TARGUSinfo . . . . . . . . . . . . . . . . . . 80 George Moore, CEO Paul McConville, SVP, Sales & Marketing Craig Schmackpfeffer, VP, Engineering William Tincup Jr., VP/GM, Business Development 8010 Towers Crescent Drive, 5th Floor Vienna, VA 22182 800-682-7487 TARGUSinfo.com Tarsin Ltd. . . . . . . . . . . . . . . . . . . 341 John Osborne, CEO Mitch Harbaugh, VP, Marketing 916 Southwood Blvd. Incline Village, NV 89451 775-833-0156 Tarsin.com Tealeaf Technology Inc. . . . . . . . . . 303, 313 Rebecca Ward, Chairman/CEO Geoff Galat, VP, Marketing & Product Strategy John Dawes, VP, Product Management Robert Wenig, Founder/CTO Mark Neumann, VP, Engineering 45 Fremont St., Suite 1450 San Francisco, CA 94105 877-495-8419 Tealeaf.com Teapplix . . . . . . . . . . . . . . . . . . . 173 Xudong Yan, Founder/CEO 4151 Middlefield Road, Suite 109 Palo Alto, CA 94303 650-516-6058 Teapplix.com TechSmith Corp. . . . . . . . . . . . . . . . 296 William Hamilton, President Brian Lesperance, Director, Marketing Dean Craven, CTO 2405 Woodlake Drive Okemos, MI 48864 517-381-2300 TechSmith.com Telecascade . . . . . . . . . . . . . . . . . 341 Santanu DasGupta, President Forrest Hobbs, VP, Sales & Support 200 S. Wacker Drive, Suite 1500 Chicago, IL 60606 312-961-4866 Telecascade.com 402 Internet Retailer

TeleSign Corp. . . . . . . . . . . . . . . . . . 91 Steve Jillings, CEO Brenna LeNoir, Marketing Manager Charles McColgan, CTO Stacy Stubblefield, VP, Product Strategy Sam Gadodia, COO/CFO Darren Berkovitz, VP, Business Development 4136 Del Rey Ave. Marina Del Rey, CA 90292 310-740-9700 TeleSign.com TeleSoft Systems . . . . . . . . . . . . . . . 81 David Filwood, Founder/Principal 657 Montroyal Blvd. North Vancouver, BC Canada V7R 2G2 604-986-4116 TeleSoftSystems.ca TellApart . . . . . . . . . . . . . . . . . . . 216 Josh McFarland, CEO/Co-Founder Mark Ayzenshat, CTO/Co-Founder Hilary Giesler, Sr. Web Strategist 1409 Chapin Ave., 3rd Floor Burlingame, CA 94010 877-814-1199 TellApart.com TELLUS . . . . . . . . . . . . . . . . . . . . 296 Betsy Emery-Martin, CEO/President Jeff Crowder, Director, Technical Architecture 394 Wards-Corner Road, Suite 195 Loveland, OH 45140 513-831-6684 TELLUSweb.com Tension Packaging & Automation . . . . . . 173 Bill Berkley, President/CEO Herman Kuhlendahl, National Accounts Manager, Direct to Consumer Ken Myers, Director, Packaging & Automation 819 E. 19th St. Kansas City, MO 64108 816-283-1475 TensionAutomation.com Terno & Associates . . . . . . . . . . . . . 184 Jeff Moliterno, President 6311 Gibson Road, Suite B #1 Canfield, OH 44406 330-629-7004 Terno.com Testimonial Director . . . . . . . . . . . . . 66 Colleen Francis, President/Founder Chris Voice, CTO/Founder 6 Grove Ave., Suite 302 Ottawa, ON Canada KIS 3A6 877-364-2438 TestimonialDirector.com Textbroker International LLC . . . . . . . . . 66 Phillip Thune, CEO, Americas 9500 W. Flamingo Road, Suite 202 Las Vegas, NV 89147 702- 534-3832 Textbroker.com


TextDigger . . . . . . . . . . . . . . . . . . . 66 Tim Musgrove, CEO Bernard Picot, Director, Marketing 12 S. 1st St., Suite 620 San Jose, CA 95113 408-416-3142 TextDigger.com Textopoly . . . . . . . . . . . . . . . . . . . 325 Naushad Huda, CEO 3195f Red Hill Ave., Second Floor Costa Mesa, CA 92626 877-806-3596 Textopoly.com Thanx Media . . . . . . . . . . . . . . . . . 253 Paul Matker, CEO Debbie Matker, CMO Marcel Munoz, CTO Ron Levi, VP, Product 800 Roosevelt Road, Suite A-360 Glen Ellyn, IL 60137 630-469-2929 ThanxMedia.com TheFind . . . . . . . . . . . . . . . . . . . 249 Siva Kumar, Co-Founder/CEO Dave Cook, VP, Marketing Shashikant Khandelwal, CTO Trey Pruitt, CFO Zoran Dukic, VP, Engineering Rob Ulveling, VP, Business Development 310 Villa St. Mountain View, CA 94041 TheFind.com ThisNext . . . . . . . . . . . . . . . . . . . 257 Matt Edelman, CEO Lance Jacobs, VP, Global Sales & Business Development 227 Broadway, Suite 200 Santa Monica, CA 90401 310-458-1416 ThisNext.com ThreatMetrix . . . . . . . . . . . . . . . . . 304 Reed Taussig, President/CEO Bert Rankin, VP, Marketing Bruce Scott, VP, Worldwide Engineering 160 W. Santa Clara St., Suite 1400 San Jose, CA 95113 408-200-5755 ThreatMetrix.com TIBCO Software . . . . . . . . . . . . . . . 216 Vivek Ranadivé, Chairman/CEO Tom Laffey, EVP, Products & Technology Tom Englund, EVP, Analysis Solutions 3303 Hillview Ave. Palo Alto, CA 94304 650-846-1000 TIBCO.com Tobii Technology Inc . . . . . . . . . . . . . 46 Henrik Eskilsson, CEO John Elvesj, CTO/Deputy CEO Oscar Werner, EVP, Assistive Technology 510 N. Washington St., Suite 200 Falls Church, VA 22046 888-898-6244 Tobii.com


Executive Directory and Index Top Right . . . . . . . . . . . . . . . . . . 153 Ron Pereira, CEO Walid Ezzeddine, VP, Customer Success 1859 Powell St., Suite 1450 San Francisco, CA 94133 888-587-2432 TopRight.com Topica . . . . . . . . . . . . . . . . . . . . 154 Max Henry, CEO Lindsay McMurdo, VP, Marketing Siamak Farah, CTO Jeff Lee, CFO One Post St., Suite 875 San Francisco, CA 94104 415-344-0800 Topica.com TopRank Online Marketing . . . . . . . . . 241 Lee Odden, CEO Susan Misukanis, President 4032 Shoreline Drive, Suite 1 Spring Park, MN 55364 952-400-0194 TopRankMarketing.com Torbit . . . . . . . . . . . . . . . . . . . . . 313 Josh Fraser, CEO Jon Fox, CTO 860 Williams Way, Suite 4 Mountain View, CA 94040 888-885-3836 Torbit.com TorreyCommerce . . . . . . . . . . . . . . . 271 Gavin Mandelbaum, CEO Scott Wellwood, VP, Business Development & Alliances 8400 Miramar Road, Suite 290 San Diego, CA 92126 877-435-4132 TorreyCommerce.com Total Immersion . . . . . . . . . . . . . . . 352 Bruno Uzzan, CEO/Co-Founder Tracey Moses, VP, Marketing Bernard Fraenkel, CTO 5900 Wilshire Blvd., Suite 2550 Los Angeles, CA 90036 323-617-5577 T-immersion.com TouchCommerce . . . . . . . . . . . . . . . 81 Bernard Louvat, CEO Steve Dille, SVP, Marketing Jim Van Baalen, CTO 30501 Agoura Road, Suite 203 Agoura Hills, CA 91301 818-575-2100 TouchCommerce.com TowerData . . . . . . . . . . . . . . . . . . 154 Tom Burke, CEO Brian Cardona, President Aaron Couts, VP, Operations 379 Park Ave. South, 5th Floor New York, NY 10016 866-377-3630 TowerData.com


TR3 Solutions . . . . . . . . . . . . . . . . 272 Thomas Rauh, President Daniel Gallagher, COO Tim Mayer, Chief Strategy Officer 2 Main St., Suite 220 Stoneham, MA 02180 781-481-0700 TR3Solutions.com Trada . . . . . . . . . . . . . . . . . . . . 241 Niel Robertson, Founder/CEO Bill Quinn, VP, Marketing Ben Good, Operations Engineer Jerry Lyons, CFO Ben Wright, VP, Service Delivery & Marketplace Scott Calvert, VP, Sales 1023 Walnut Ave. Boulder, CO 80302 877-871-1835 Trada.com The Trade Desk . . . . . . . . . . . . . . . 280 Jeff Green, CEO/Co-Founder Dave Pickles, CTO/Co-Founder Mike Davis, Principal Architect 505 Poli St., 5th Floor Ventura, CA 93001 805-652-1088 The TradeDesk.com TrademarkCommerce.com . . . . . . . . . 272 Jim Sustar, President Stephen Jones, Director, Engineering 5401 Baumhart Road Lorain, OH 44053 800-218-0104 TrademarkCommerce.com Transaction Wireless . . . . . . . . . . . . 347 Bruce Springer, President/CEO Thomas Niedbalski Jr., VP, Sales & Marketing Basil Abifaker, CTO 9645 Scranton Road, Suite 210 San Diego, CA 92121 858-926-5390 TransactionWireless.com Transcend People Ltd. . . . . . . . . . . . . 67 Mark Tran, Managing Director David Tang, Operations Manager Felix Schopp, Project Supervisor 06 Thang Long St., Ward 4, Tan Binh District Ho Chi Minh City, Vietnam 650-472-2233 TranscendPeople.com TransExpress . . . . . . . . . . . . . . . . . 98 Jamie Basagotia, GM Mark Travis, SVP/CFO 7801 N.W. 37th St. Doral, FL 33166 305-592-0839 TransExpress.com

TransFirst . . . . . . . . . . . . . . . . . . 206 John Shlonsky, President/CEO John Kirkpatrick, CIO Elizabeth Elting, Co-CEO Steve Cadden, President/COO 12002 Airport Way, Suite 100 Broomfield, CO 80021 888-541-4137 TransFirst.com Translations.com . . . . . . . . . . . . . . . 67 Phil Shawe, Co-CEO Martha Ferro Geller, VP, Strategic Accounts Mark Hagerty, CTO Douglas Starcke, Managing Partner Roy B. Trujillo, COO Tim Coughlin, VP, Sales Keith Bazil, VP, Technology Three Park Ave., 39th Floor New York, NY 10016 212-689-1616 Translations.com Transportation Impact LLC . . . . . . . . . 272 Keith Byrd, CEO Brian Dobler, Marketing Executive Travis Burt, CTO Paul J. Malir, President/COO 8002 Emerald Drive, Suite B Emerald Isle, NC 28594 252-764-2885 TransportationImpact.com TranSystems . . . . . . . . . . . . . . . . . 272 Brian G. Larson, CEO Rick Morsches, Chief Strategy & Marketing Officer Kanon Cozad, CIO/CTO Angela E. Murphy, CFO 2400 Pershing Road, Suite 400 Kansas City, MO 64108 816-329-8700 TranSystems.com Treepodia . . . . . . . . . . . . . . . . . . 177 Tal Rubenczyk, CEO Melody King, VP, Marketing & Sales, USA Ran Tessler, VP, Research & Development Eddie Lim, Co-Founder/CTO 4712 Lewisburg Ct. Northwest Albuquerque, NM 87120 505-814-5651 Treepodia.com TrialPay . . . . . . . . . . . . . . . . . . . 206 Alex Rampell, Co-Founder/CEO AJ Shanley, COO Terry Angelos, Co-Founder/Chief Product Officer Derek Noble, VP Will Breetz, GM/VP, E-Commerce 650 Castro St., Suite 270 Mountain View, CA 94041 650-318-0000 TrialPay.com Triangle Direct Media . . . . . . . . . . . . 241 Anthony Feriozzi, CEO Keith Boutwell, VP, Marketing & Sales Jason Dowdell, VP, SEO 8420 Chapel Hill Road, #217 Cary, NC 27513 919-386-5329 TriangleDirectMedia.com



Executive Directory and Index Trigger Email Marketing . . . . . . . . . . . 154 Carole Ziter, GM Peter Lindgren, IT Manager 20 Kimball Ave., Suite 304 South Burlington, VT 05403 877-363-0921 TriggerEmails.com Trinity Insight LLC . . . . . . . . . . . . . . . 47 Craig Smith, CEO Nate Ende, CTO 32 N. Front St. Philadelphia, PA 19106 866-535-8807 TrinityInsight.com TrueShip . . . . . . . . . . . . . . . . . . . 184 Daniel Koernke, Director, Sales 6501 E. Greenway Pkwy., #102-103 Scottsdale, AZ 85254 877-818-7447 TrueShip.com TRUSTe . . . . . . . . . . . . . . . . . 206, 313 Chris Babel, CEO Dave Deasy, VP, Marketing Ken Okumura, VP, Engineering Fran Maier, President/Executive Chair James Arra, VP, Sales Tim Sullivan, CFO 55 2nd St., 2nd Floor San Francisco, CA 94105 415-520-3490 TRUSTe.com Trustwave . . . . . . . . . . . . . . . . . . 304 Robert J. McCullen, Chairman/CEO/President Trent Fitz, VP, Marketing J. Lawrence Podmolik, CTO 70 W. Madison St., Suite 1050 Chicago, IL 60602 312-873-7500 Trustwave.com Tsavo Media . . . . . . . . . . . . . . . . . . 67 Ted Hastings, President/CEO Chris Varney, COO Greg Pague, CTO Malcolm van Raalte, VP, Technology 150 Caroline St., #406 Waterloo, Ontario Canada N2L OA5 866-669-9320 Tsavo.com TSYS . . . . . . . . . . . . . . . . . . . . . 207 Philip W. Tomlinson, Chairman/CEO M. Troy Woods, President/COO G. Sanders Griffith III, Senior EVP/General Counsel/Secretary Michael Bartlett, SVP, Global Sales William A. Pruett, Senior EVP, Client Services Group Kenneth L. Tye, Senior EVP/CIO Gaylon Jowers Jr., EVP, TSYS/President, TSYS International 1 TSYS Way Columbus, GA 31902 706-649-2310 TSYS.com


TTC Marketing Solutions . . . . . . . . . . . 81 Mary Shanley, President Noreen Shanley, VP James B. Lipham, Senior EVP/CFO 3945 N. Neenah Ave. Chicago, IL 60634 800-530-7189 TTCMarketingSolutions.com TurnTo Networks . . . . . . . . . . . . . . 257 George Eberstadt, CEO/Founder 52 Riverside Drive, No. 14A New York, NY 10024 908-752-9658 TurnTo.com Twitter . . . . . . . . . . . . . . . . . . . . 257 Dick Costolo, CEO 795 Folsom St., Suite 600 San Francisco, CA 94107 Twitter.com U-PIC Insurance Services . . . . . . . . . . . 99 Walt Moscoso, Director, Sales 29800 Agoura Road, Suite 200 Agoura Hills, CA 91301 800-955-4623 U-Pic.com Ugam Interactive . . . . . . . . . . . . . . . 67 Sunil Mirani, CEO Madhav Mirani, CMO Vishal Katial, VP, IT Saurabh Sinha, Asst. VP, Operations 2290 BellaVista St. Denver, CO 80109 720-334-8426 UgamInteractive.com Unbound Commerce . . . . . . . . . . . . . 341 Srinivasarao Nandiwada, Co-Founder/CTO Keith Lietzke, VP, Marketing & Business Development Wilson Kerr, Director, Sales & Business Development David Schoenfeld, VP, Sales & Marketing 550 Cochituate Road, Suite 25 Framingham, MA 01701 866-503-7005 UnboundCommerce.com United Fulfillment Solutions . . . . . . . . 174 Michael Greenblatt, Co-Founder Bob Lawrence, Co-Founder 423 Bussen Underground Road St. Louis, MO 63129 314-894-3200 UnitedFSI.com United Marketing Group . . . . . . . . . . . 154 Alan Portelli, President/CEO 929 N. Plum Grove Road Schaumburg, IL 60173 800-513-9000 UnitedMarket.com


UniteU Technologies . . . . . . . . . . 128, 341 Soumen Das, President/CEO Kevin Oliver, Business Development & Marketing Manager Lou Leone, CTO Kevin Oliver, Manager, Business Development Amanda Martin, Manager, Sales & Marketing 12 Pine Cone Drive Pittsford, NY 14534 866-786-4838 UniteU.com Unity Mobile . . . . . . . . . . . . . . . . . 342 Daniel West, CEO Roy Joseph, President Petr Cimprich, CTO Dan Klaeren, COO 11300 Dr. Martin Luther King Jr. St. North, Suite 350 St. Petersburg, FL 33716 888-519-8561 UnityMobile.com UniversalBusinessListing.org . . . . . . . . 253 Doyal Bryant, CEO/Co-Founder Chris Travers, President/Co-Founder 6701 Carmel Road, Suite 202 Charlotte, NC 28277 704-200-9929 UBL.org UPS . . . . . . . . . . . . . . . . . . . . . . 99 D. Scott Davis, Chairman/CEO Allan Gershenhorn, CMSO, Worldwide Sales & Marketing David Barnes, SVP/CIO 55 Glenlake Pkwy. Northeast Atlanta, GA 30328 800-742-5877 UPS.com UPS Mail Innovations . . . . . . . . . . . . . 99 Brad Mitchell, President, Global Logistics and Distribution, UPS Mail Innovations Mike Delaney, SVP, Operations 12380 Morris Road Alpharetta, GA 30005 800-500-2224 UPSMailInnovations.com UpSellit.com . . . . . . . . . . . . . . . . . 81 Tom Kogler, President/Co-Founder Jeremy Aaronson, VP, Business Development Chris Wampler, CTO/Co-Founder 5655 Lindero Canyon Road, Suite 702 Westlake Village, CA 91362 805-384-6974 UpSellit.com Upside Wireless Inc. . . . . . . . . . . . . . 347 Branko Zurkovic, CEO Leslie Sanders, VP, Marketing Joe Marino, CTO 1211 Melville St., Suite 1401-1211 Vancouver, BC, Canada V6E 0A7 604-687-7433 UpsideWireless.com


Executive Directory and Index UpSNAP Inc. . . . . . . . . . . . . . . . . . 325 Tony Philipp, President/CEO 19600 W. Catawba Ave., Suite 201A Cornelius, NC 28031 704-895-4121 UpSnap.com Upsource . . . . . . . . . . . . . . . . . . . 82 Joan Chaput, President/CFO Michelle Steinmeyer, VP, Operations Charles Miller, CTO P.O. Box 1687 West Tisbury, MA 02575 866-853-1234 Upsourceinc.com Upstream Commerce . . . . . . . . . . . . 280 Amos Peleg, CEO Gilon Miller, CMO Shai Geva, CTO 14 Yad Harutzim St. Tel Aviv, Israel 800-815-1842 UpstreamCommerce.com USA ePay . . . . . . . . . . . . . . . . . . . 207 Ben Goretsky, CEO 4929 Wilshire Blvd., Suite 920 Los Angeles, CA 90010 866-872-3729 USAEpay.com USA Fulfillment . . . . . . . . . . . . . . . . 82 Shirley Moore, Founder/President Sheila Roy, Director, Sales & Marketing 313 Talbot Blvd. Chestertown, MD 21620 800-777-8872 USAFill.com USA800 . . . . . . . . . . . . . . . . . . . . 82 Tom Davis, President/CEO Michelle Melland, VP, Client Services Mike Douglas, CIO Dan Quigley, COO/CFO David Labatt, VP, Sales 9808 E. 66th Terrace Kansas City, MO 64133 800-821-7539 USA800.com Usability Sciences Corp. . . . . . . . . . . . 47 Jeff Schueler, Founder/President Sam Elliott, EVP, Sales & Marketing Roger Beynon, Chief Strategy Officer Scott Gunter, VP, User Experience 909 Hidden Ridge, Suite 575 Irving, TX 75038 800-820-1222 UsabilitySciences.com Usablenet Inc. . . . . . . . . . . . . . . . . 342 Paolo Brajnik, Co-Founder/Chairman Jason Taylor, VP, Global Product Strategy Nick Taylor, President 28 W. 23rd Street, 6th Floor New York, NY 10010 212-965-5388 Usablenet.com


User Centric Inc. . . . . . . . . . . . . . . . 47 Gavin Lew, Managing Director Robert Schumacher, Managing Director 1815 S. Meyers Road, Suite 1000 Oakbrook Terrace, IL 60181 630-320-3900 UserCentric.com UserZoom Inc. . . . . . . . . . . . . . . . . 304 Alfonso de la Nuez, Co-Founder/CEO Xavier Mestres, Co-Founder/CTO Kim Oslob, Director, Client Services Arthur Moan, UK Country Manager 440 N. Wolfe Road Sunnyvale, CA 94085 866-599-1550 UserZoom.com USPS.com . . . . . . . . . . . . . . . . . . . 99 Patrick R. Donahoe, Postmaster General/CEO Paul Vogel, President, Chief Marketing & Sales Offices 475 L’Enfant Plaza, Room 1141 Washington, DC 20260 252-237-9300 USPS.com V12 Group . . . . . . . . . . . . . . . . . . . 92 Paul Chachko, CEO Jeff Berke, EVP, Sales & Marketing Ray Estevez, CIO Chris Alewine, SVP, Strategic Services Brad Mack, VP, Data Base Management Kelly Leger, VP, Digital Services 141 W. Front St., Suite 410 Red Bank, NJ 07701 866-842-1001 V12Groupcom Valtech . . . . . . . . . . . . . . . . . . . . 47 Jonathan Poole, CEO Nathan Slippen, Chief Technologist 19111 N. Dallas Pkwy., Suite 300 Dallas, TX 75287 972-789-1200 Valtech.com Velaro . . . . . . . . . . . . . . . . . . . . . 82 Alex Bloom, President 8172 Lark Brown Road, Suite 101 Elkridge, MD 21075 800-983-5276 Velaro.com Velti USA Inc. . . . . . . . . . . . . . . . . . 352 Alex Moukas, CEO Roy Satterthwaite, SVP, Global Marketing Chris Kaskavelis, COO Wilson W. Cheung, CFO Menelaos Scouloudis, Chief Commercial Officer Paul Cheng, SVP, Corporate Development Ian Johnson, SVP, Product Development Dakota Sullivan, SVP/GM, North America Michael Walsh, VP, Business Development Surash Patel, VP, Brands & Agencies 150 California St. San Francisco, CA 94111 415-315-3400 Velti.com

Venda . . . . . . . . . . . . . . . . . . . . 128 Jeffrey Max, CEO James Cronin, CTO David Cutts, SVP, Operations 1500 Broadway, 18th Floor New York, NY 10036 212-808-4004 Venda.com Vendaria Media . . . . . . . . . . . . . . . . 68 Jennifer Hurshell, CEO Jane Culliton, VP, Interactive Services Joe Barrett, VP, Major Accounts Brian Hilgendorf, CFO 911 Western Ave., Suite 206 Seattle, WA 98104 206-774-3200 Vendaria.com VendorNet . . . . . . . . . . . . . . . . . . 273 Sharon Gardner, Co-Founder/President Michael Helm, Co-Founder/CTO Jay Andrews, SVP, Field Operations 1903 S. Congress Ave., Suite 460 Boynton Beach, FL 33426 561-737-5151 VendorNet.com Ventura Web Design . . . . . . . . . . . . . 296 Kevin Richards, CEO 6070 W. Craig Road, #130 Las Vegas, NV 89130 866-515-2057 VenturaWebDesign.com Verifi . . . . . . . . . . . . . . . . . . . . . 207 Matthew Katz, President/Chairman Jeff Sawitke, Chief Product Officer Hoa Le, VP, Technology Tony Wootton, Chief Revenue Officer Rick Lynch, VP, Business Development Cory Capoccia, VP, Startegic Partnerships 8391 Beverly Blvd., Box 310 Los Angeles, CA 90048 323-655-5789 Verifi.com Verizon Business . . . . . . . . . . . . . . 285 Bob Toohey, President Michael J. Palmer, VP/CMO Judith Spitz, SVP/CIO Mike Lanman, COO Colleen Cunniffe, VP/CFO Jeannie Diefenderfer, SVP, Customer Care & Operations One Verizon Way Basking Ridge, NJ 07920 877-297-7816 VerizonBusiness.com



Executive Directory and Index Vertex . . . . . . . . . . . . . . . . . . . . 207 Jeff Westphal, President/CEO Alex Smith, VP, Communications & Public Affairs John Viglione, CTO/VP David DeStefano, CFO/VP, Finance John M. Ferraioli, VP, Customer Relationship Development Gerry Hurley, VP, Opportunity Management Steve Richard, VP, Product Support 1041 Old Cassatt Road Berwyn, PA 19312 610-640-4200 Vertexinc.com VerticalResponse . . . . . . . . . . . . . . 155 Janine Popick, President/CEO/Founder John McNulty, VP, Marketing Eric Wun, SVP, Technology, Product & Operations David Shiba, COO Alan Keller, VP, Business Development 50 Beale St., 10th Floor San Francisco, CA 94105 866-683-7842 VerticalResponse.com Veruta . . . . . . . . . . . . . . . . . . . . 216 Paxton Song, CEO/Co-Founder Brian Johnson, VP, Business Development Arnaud Tellier, CTO/Co-Founder John Allem, Director, IT Quinn Regan, Director, Sales One Lagoon Drive, Suite 120 Redwood City, CA 94065 650-232-2900 Veruta.com Vetra Analytics . . . . . . . . . . . . . . . . 281 Purush Papatla, President 11516 N. Port Washington Road, Suite 208 Mequon, WI 53092 866-518-7654 VetraAnalytics.com Vidi Emi . . . . . . . . . . . . . . . . . . . 155 John Ludgey, CEO Ed Rice, VP, Marketing & Business Development Eric Li, CTO Reza Serifinejad, Director, Operations Casey Swanton, Director, Strategy 2450 Washington Ave., Suite 220 San Leandro, CA 94577 510-667-9999 VidiEmi.com Vindicia . . . . . . . . . . . . . . . . . . . 208 Gene Hoffman Jr., Chairman/CEO Sanjay Sarathy, SVP, Marketing Mark B. Elrod, EVP, Engineering Mark Resnick, COO/CFO Doug Smith, SVP, Client Services Brett A. Thomas, CTO 19 Davis Drive Belmont, CA 94002 650-264-4700 Vindicia.com


Virid . . . . . . . . . . . . . . . . . . . 128, 311 Steve Deller, President/CEO Bill Kern, Director, Business Development 1851 Alexander Bell Drive, Suite 150 Reston, VA 20121 703-689-2121 Virid.com Vivotech Inc. . . . . . . . . . . . . . . . . . 330 Michael (Mick) Mullagh, CEO Mohammad Khan, President 451 El Camino Real, 2nd Floor Santa Clara, CA 95050 408-248-7001 Vivotech.com Vizad . . . . . . . . . . . . . . . . . . . . . 241 Jennifer Wily, Founder/President 898 S. State St., Suite 31 Orem, UT 84097 877-825-4607 Vizad.com VMBC . . . . . . . . . . . . . . . . . . . . . 352 Jesse Crowe, CEO Mike Kovach, Project Manager 8105 Irvine Center Drive, Suite 900 Irvine, CA 92618 714-437-0600 VMBC.com Volusion Inc. . . . . . . . . . . . . . . 128, 342 Kevin Sproles, Founder/Chairman Clay Olivier, CEO David Mitzenmacher, Chief Customer Officer Jason Wallis, Chief Technologist/VP, Architecture Randon Kelly, VP, Finance Jason Woosley, Head of Product 8911 Capital of Texas Hwy., Suite 1200 Austin, TX 78759 800-646-3517 Volusion.com Vortx Inc. . . . . . . . . . . . . . . . . . . . 342 Dana Greaves, President/CEO Jo Benson, COO Nigel Davies, VP, Solutions Delivery P.O. Box 899 Ashland, OR 97520 541-201-9965 Vortx.com Vovici . . . . . . . . . . . . . . . . . . . . . 83 Greg Stock, Chairman/CEO Dave Capuano, VP, Marketing Steve Elliott, CTO/VP, Products 196 Van Buren St., Suite 400 Herndon, VA 20170 703-481-9326 Vovici.com Ware-Pak . . . . . . . . . . . . . . . . . . 174 Keith Shay, President/CEO Nancy Hock, Business Development Manager 2427 Bond St. University Park, IL 60484 708-534-2600 Ware-Pak.com


Warp 9 . . . . . . . . . . . . . . . . . . . . 130 William Beifuss, President/CEO Andrew Van Noy, Director, Sales & Marketing Jone Lin, Director, Engineering 6500 Hollister Ave., Suite 120 Santa Barbara, CA 93117 805-964-3313 Warp9inc.com Warrantech . . . . . . . . . . . . . . . . . . 83 Bruce Saulnier, President Mark Gunn, VP, Marketing Tom Fontanetta, EVP, IT Mike Kelly, EVP, Consumer Products Sales Aleem Lakhani, EVP, Operations 2200 Highway 121 Bedford, TX 76021 800-833-8801 Warrantech.com Warwick Fulfillment Solutions . . . . . . . 174 Mike Wilt, President Tom Hartman, SVP Sue Gansor, Director, IT 4400 E. New Market Road E. New Market, MD 21643 410-943-0696 WarwickFulfillment.com Web Design Solutions Inc. . . . . . . . . . . 297 Dana Nevins, Founder/CEO 8885 Rio San Diego Drive, Suite 265 San Diego, CA 92108 619-282-0424 WebDesignSolutions.com Web Spiders . . . . . . . . . . . . . . . 68, 308 Siddharth Jhunjhunwala, CEO/Founder Varun Kashiv, Manager, Business Development Satarupa Sen, VP Kavita Jhunjhunwala, Director, Marketing 1001 Avenue of the Americas, Suite 1125 New York, NY 10018 800-385-1422 WebSpiders.com Web Visible . . . . . . . . . . . . . . . . . 242 Ronald Burr, CEO David Reeve, Director, Marketing Chris Black, COO Scott Meherin, VP, Sales 5510 Lincoln Blvd., 2nd Floor Playa Vista, CA 90094 800-700-0530 WebVisible.com Web-Ignite . . . . . . . . . . . . . . . . . 242 Jeff Wilson, CTO 5662 Calle Real, #303 Goleta, CA 93117 805-617-0349 Web-Ignite.com Web.com . . . . . . . . . . . . . . . . . . . 285 David L. Brown, Chairman/President/CEO Vikas Rijsinghani, SVP, Online Marketing Jane L. Landon, CTO Jason Teichman, CMO 12808 Gran Bay Pkwy. West Jacksonville, FL 32258 904-680-6600 Web.com www.internetretailer.com

Executive Directory and Index WebCollage . . . . . . . . . . . . . . . . . . 68 Scott Matthews, CEO Eilon Reshef, VP, Product Management, Research & Development/Co-Founder Don Care, EVP, Technology & Services David Ortiz, Sr. Director, Worldwide Retail Sales 462 Seventh Ave., 9th Floor New York, NY 10018 212-563-2112 WebCollage.com Webgility LLC . . . . . . . . . . . . . . . . . 92 Parag Mamnani, Founder/CEO Brenda Le, Marketing Manager Prem Alvares, Director, Technology Dan Scheffler, Sales Manager Manoj Chhablani, Director, Operations 301 Howard St., Suite 950 San Francisco, CA 94105 877-753-5373 Webgility.com Webgistix . . . . . . . . . . . . . . . . . . 174 Joseph DiSorbo, CEO Becky Wood, CMO/GM, West Coast Fulfillment Center Shiva Raju, Director, IT & Development Kyle Henzel, VP/GM, East Coast Fulfillment Center Carolyn Mitchell, Director, Business Development Stephanie LaBorde, Partner/Marketing Manager 127 E. Warm Springs Road Las Vegas, NV 89119 866-983-7447 Webgistix.com WebJaguar . . . . . . . . . . . . . . . . . . 130 Bachir Kassir, President/Founder Kelly Gesselman, VP, Sales Shahin Naji, Director, Technology & Products Development 6 B Liberty, Suite 145 Aliso Viejo, CA 92656 888-718-5051 AdvancedEMedia.com WebLinc eCommerce . . . . . . . . . . . . 130 Jen Oliver, Director, Sales & Marketing 22 S. 3rd St., 2nd Floor Philadelphia, PA 19106 215-925-1800 WebLinc.com Webloyalty.com . . . . . . . . . . . . . . . 130 Richard Fernandes, CEO/Founding Partner 101 Merritt 7, 4th Floor Norwalk, CT 06851 203-846-3300 Webloyalty.com WebMetro . . . . . . . . . . . . . . . . . . 242 Carlos V. Ugalde, President/CEO Michael Behrens, SVP, eMarketing Karen Helweg, VP, User Engagement Matthew Schroeder, Sr. Director, Information Technology John McCarthy, Sr. Director, Digital Strategy 160 E. Via Verde Ave., Suite 100 San Dimas, CA 91773 909-599-8885 WebMetro.com


WebsiteAlive . . . . . . . . . . . . . . . . . 83 Adam J. Stass, CEO/Partner Dustin Yu, CTO/Partner Bryan Apgar, Director, Sales 2100 West Loop South, Suite 900 Houston, TX 77027 888-696-4513 WebsiteAlive.com WebTrends . . . . . . . . . . . . . . . . . 281 Alex Yoder, CEO Hope Frank, CMO Bruce Kenny, EVP, Technology & Hosted Operations Jeff Clayton, VP, Sales, North America Dave Canelis, VP, Global Services Kristen Magnuson, CFO 851 S.W. 6th Ave., Suite 1600 Portland, OR 97204 877-932-8736 WebTrends.com Wells Fargo . . . . . . . . . . . . . . . . . 208 James P. Smith, EVP/Internet Services Head Stephanie Smith, EVP, Online Sales & Marketing George Tumas, CIO, Internet Services Development Alan Gellman, SVP, Digital Advertising Katherine McGee, VP, Web Channel Management Shawn Lynch, VP, Mobile Marketing Michael J. Kennedy, VP, Wholesale Payment Strategies 550 California St., 2nd Floor San Francisco, CA 94105 866-878-5865 WellsFargo.com West Direct LLC . . . . . . . . . . . . . . . . 83 Rod Kempkes, President Bob Heeks, VP, Partnership Marketing Mark Pettay, SVP, Information Services Jim Speidel, VP, New Business Development Kelli Smith, VP, Operations Susan Scholl, VP, Client Services 11808 Miracle Hills Drive Omaha, NE 68154 800-862-1000 WestDirect.com Western Union . . . . . . . . . . . . . . . . 208 Hikmet Ersek, CEO Diane Scott, CMO Robin Heller, EVP, Operations Scott T. Scheirman, EVP/CFO David G. Yates, EVP, Alternative Channels P.O. Box 6036 Englewood, CO 80112 720-331-1000 WesternUnion.com WhatCounts . . . . . . . . . . . . . . . . . 155 Dave Tiley, CEO Vicky Oxley, VP, Services Steve Verlander, CTO Allen Nance, President/Founder Doug Broujos, VP, Services Mike Lynch, VP, Technical Services 3630 Peachtree Road Northeast, Suite 900 Atlanta, GA 30326 866-804-0076 WhatCounts.com

Where 2 Get It Inc. . . . . . . . . . . . . . . 309 Manish Patel, CEO Jon Scarbrough, VP, Technology 1240 N. Lakeview Ave., Suite 170 Anaheim, CA 92807 888-377-2767 Where2GetIt.com Whoop . . . . . . . . . . . . . . . . . . . . 309 Mark F. Morel, CEO Doug Busk, EVP, Mobile Strategy & Business Development Steve Brooke, CIO Tony Braniff, SVP, Sales & Marketing 2495 Piedmont Road, 11 Piedmont Center, Suite 905 Atlanta, GA 30305 404-924-6868 Whoop.com WinBuyer Ltd. . . . . . . . . . . . . . . . . 249 Miki Balan, Founder/CEO Alon Weinberg, Founder/VP, Research & Development Phillippe Lang, COO Chance Lipsky, Director, U.S. Sales 1744 S. ValVista Drive, Suite 203 Mesa, AZ 85204 480-884-1662 Partners.WinBuyer.com Wipro Ltd. . . . . . . . . . . . . . . . . . . . 92 TK Kurien, CEO/IT Business & Executive Director Ratnesh Pandey, Marketing Manager Sarjapur Road, Doddakannelli Bangalore, India 560 035 91 802844-0011 Wipro.com Wordtracker . . . . . . . . . . . . . . . . . 242 Justin Deaville, CEO Ken McGaffin, CMO Unit 11-12 Apollo Studios, Charlton Kings Road London, UK NW5 2S3 44 333 200 4555 Wordtracker.com WorkLight Inc. . . . . . . . . . . . . . . . . 342 Shahar Kaminitz, CEO/Founder Kurt Daniel, COO Ron Perry, CTO Karim Tarmohamed, Senior Account Executive 12 W. 31st St., 4th Floor New York, NY 10001 212-497-1182 WorkLight.com WorldPay . . . . . . . . . . . . . . . . . . . 208 Floris de Kort, Managing Director, E-Commerce Shane Happach, Chief Commercial Officer Alex Cyriac, VP, Business Development, North America 650 Townsend St., Suite 245 San Francisco, CA 94103 44-01268500615 WorldPay.com



Executive Directory and Index Wpromote . . . . . . . . . . . . . . . . . . 243 Michael Mothner, Founder/CEO Michael Stone, VP, Sales & Strategy Kevin Wallace, Senior Software Architect Michael Block, VP, Client Services 1700 E. Walnut Ave., 5th Floor El Segundo, CA 90245 866-977-6668 Wpromote.com

YourAmigo . . . . . . . . . . . . . . . . . . 243 Rahmon Coupe, CEO Gary Smith, VP, Global Sales & Marketing Jon Schutz, CTO Ken Saman, VP, Operations 4708 Del Valle Pkwy. Pleasanton, CA 94566 800-816-7054 YourAmigo.com

Zend Technologies . . . . . . . . . . . . . . 297 Andi Gutmans, CEO/Co-Founder Zeev Suraski, CTO/Co-Founder Curt DiSibio, CFO Elaine Lennox, CMO 19200 Stevens Creek Blvd. Cupertino, CA 95014 408-253-8800 Zend.com

XPO . . . . . . . . . . . . . . . . . . . . . . 100 Kelly Martinez, CEO 3541 Lomita Blvd. Torrance, CA 90505 866-784-8444 XPOMail.com

YouTube . . . . . . . . . . . . . . . . . . . 257 Salar Kamangar, CEO 901 Cherry Ave. San Bruno, CA 94066 650-253-0000 YouTube.com

Yahoo . . . . . . . . . . . . . . . . . . 243, 249 Timothy R. Morse, Interim CEO Elisa Steele, EVP/CMO Blake Irving, Chief Product Officer Ross Levinsohn, EVP, Americas Mollie Spilman, SVP, Head of Americas Marketing Srinivasarao Nandiwada, Co-Founder/CTO, Unbound Commerce Keith Lietzke, Co-Founder/VP, Business Development & Marketing, Unbound Commerce 701 First Ave. Sunnyvale, CA 94089 866-747-7327 Advertising.Yahoo.com, Shopping.Yahoo.com

Yowza . . . . . . . . . . . . . . . . . . . . 352 Kurt Benjamin, President Greg Gunberg, Co-Founder August Trometer, Co-Founder 1925 Century Park East, Suite 990 Los Angeles, CA 90067 888-969-9201 GetYowza.com

Zeta Interactive . . . . . . . . . . . . . . . 155 Al DiGuido, CEO Sloan Seymour, SVP, New Business Development 99 Park Ave., 23rd Floor New York, NY 10016 646-834-9400 ZetaInteractive.com

Yahoo Small Business . . . . . . . . . 131, 343 Timothy R. Morse, Interim CEO Rochelle Ross, Director, Marketing Paul Boisvert, Director, Product Management Thomas Byun, VP/GM, Yahoo Small Business Thomas Byun, VP/GM, Yahoo Small Business 701 First Ave. Sunnyvale, CA 94089 866-781-9246 Smallbusiness.Yahoo.com/ecommerce

The ZaneRay Group . . . . . . . . . . . . . 131 Reed Gregerson, President Dean Hamilton, VP, Finance Henry Roberts, VP, Creative Penny Porterfield, Director, Business Operations 215 1st St. Whitefish, MT 59937 406-863-8000 ZaneRay.com

Yankee Group . . . . . . . . . . . . . . . . . 48 Terry Waters, President/CEO Shirley Macbeth, VP, Marketing & Product Development Gigi Wang, Chief Research Officer Jason Shore, COO One Liberty Square, 7th Floor Boston, MA 02109 617-598-7200 YankeeGroup.com YellowBrix . . . . . . . . . . . . . . . . . . 68 Jeffrey P. Massa, President/CEO Mason Cheng, VP, Technology Development Laini Kennedy, VP, Finance 200 North Glebe Road, Suite 1025 Arlington, VA 22203 888-325-9366 YellowBrix.com


Z-Firm LLC . . . . . . . . . . . . . . . . . . 273 Rafael Zimberoff, Product Manager 120 Lakeside Ave., Suite 101 Seattle, WA 98122 206-812-7874 ShipRush.com

zanox . . . . . . . . . . . . . . . . . . . . . 35 Philipp Justus, CEO Michael Hartwig, CMO Daniel Keller, CTO Christian Kleinsorge, Chief Sales Officer 921 E. Fort Ave., Suite 200 Baltimore, MD 21230 877-926-6987 Zanox.com Zebra Technologies Corp. . . . . . . . . . . 273 Anders Gustafsson, CEO Michael H. Terzich, SVP, Global Sales & Marketing, Specialty Printer Solutions Hugh K. Gagnier, SVP, Engineering & Operations Phillip Gerskovich, SVP, New Growth Platforms Ashley Ford, VP/GM, North America 475 Half Day Road, Suite 500 Lincolnshire, IL 60069 866-230-9494 Zebra.com


Znode . . . . . . . . . . . . . . . . . . . . 131 Vish Vishwanathan, EVP/GM Travis Williams, Director, Marketing David Chu, SVP, Technology 8760 Orion Pl., Suite 1200 Columbus, OH 43240 888-755-5541 Znode.com Zong Inc. . . . . . . . . . . . . . . . . . . . 330 David Marcus, Founder/CEO Nick Macilveen, VP, Carrier Partnerships & Industry Relations 640 Oak Grove Ave. Menlo Park, CA 94025 650-362-0434 Zong.com Zoovy . . . . . . . . . . . . . . . . . . . . 131 Brian Horakh, CEO Christy Strickland, Marketing Director Thomas Saftig, CFO 5868 Owens Ave., #150 Carlsbad, CA 92008 877-966-8948 Zoovy.com Zrinity . . . . . . . . . . . . . . . . . . . . 156 Gary L. Kraeger, GM Scott Ferguson, VP, Sales Matthew Finn, CTO 7380 Sand Lake Road, Suite 500 Orlando, FL 32819 866-566-1867 Zrinity.com


URL Index 1020.com (Placecast (1020 Inc.)) . . . . . . . . . . . . . . 323

AdvancedEMedia.com (WebJaguar) . . . . . . . . . . . . 130

AtLastFulfillment.com (AtLast Fulfillment) . . . . . . . 157

192Business.com (192Business.com) . . . . . . . . . . 185

Advertise.com (Advertise.com) . . . . . . . . . . . . . . . . 220

24-7INtouch.com (24-7 INtouch) . . . . . . . . . . . . . . . 69

Advertising.Yahoo.com, Shopping.Yahoo.com (Yahoo) . . . . . . . . . . . . . . . . . . . . . . . . . . . . 243, 249

AtrinsicAffiliateNetwork.com (Atrinsic Interactive) . . . . . . . . . . . . . . . . . . . . . . . 221

247RealMedia.com (24/7 Real Media) . . . . . . . . . . 218 2cast.net (2cast Inc.) . . . . . . . . . . . . . . . . . . . . . . . 343 2Checkout.com (2Checkout.com) . . . . . . . . . . . . . . 185 2Disc.com (DISC) . . . . . . . . . . . . . . . . . . . . . . . . . . 225 360i.com (360i LLC) . . . . . . . . . . . . . . . . . . . . . . . . 218 3DCart.com (3DCart Shopping Carts) . . . . . . . 178, 331 4-Tell.com (4-Tell) . . . . . . . . . . . . . . . . . . . . . . . . . 209 4info.com (4INFO) . . . . . . . . . . . . . . . . . . . . . . . . . 314 6thStreetCommerce.com (6th Street) . . . . . . . . . . . 102 7bpeople.com (7 Billion People) . . . . . . . . . . . . . . . 209 7Search.com (7Search.com) . . . . . . . . . . . . . . . . . 219 7strategy.com (7strategy) . . . . . . . . . . . . . . . . . . . 286 8coupons.com (8coupons) . . . . . . . . . . . . . . . . . . . 347 8thBridge.com (8thBridge) . . . . . . . . . . . . . . . . . . . 254 a2bf.com (a2b Fulfillment) . . . . . . . . . . . . . . . . . . . 157

ATT.com (AT&T) . . . . . . . . . . . . . . . . . . . . . . . . . . . 282

Adyen.com (Adyen Payment Services) . . . . . . . . . . 186

Augme.com (Augme Technologies Inc.) . . . . . . . . . 315

AegisMobile.com (Aegis Mobile) . . . . . . . . . . . . . . . 332

AuricSystems.com (Auric Systems International) . . 187

AffiliateTraction.com (AffiliateTraction) . . . . . . . . . . . 32

Authorize.Net (Authorize.Net) . . . . . . . . . . . . . 187, 325

Affinion.com (Affinion Group) . . . . . . . . . . . . . . . . . . 36

AutoBag.com (Automated Packaging Systems) . . . . 158

AffinityExpress.com (Affinity Express Inc.) . . . . . . . 286

Autonomy.com (Autonomy Corp.) . . . . . . . . . . . 51, 347

AFMS.com (AFMS Logistics Management Group) . . 157

Avalara.com (Avalara) . . . . . . . . . . . . . . . . . . . . . . 187

Agendize.com (Agendize) . . . . . . . . . . . . . . . . . . . . . 69

AvantLink.com (AvantLink.com) . . . . . . . . . . . . . . . . 32

Agentrics.com (Agentrics LLC) . . . . . . . . . . . . . . . . 258

AvettiCommerce.com (Avetti Commerce) . . . . . . . . 105

AggregateKnowledge.com (Aggregate Knowledge) . . . . . . . . . . . . . . . . . . . . 209 Agilone.com (Agilone) . . . . . . . . . . . . . . . . . . . . . . . 274 Air2Web.com (Air2Web) . . . . . . . . . . . . . . . . . . . . . 347 AisleBuyer.com (AisleBuyer LLC) . . . . . . . . . . . . . . 325 AiveaCommerceServer.com (Aivea Corp.) . . . . . . . 104 Akamai.com (Akamai Technologies) . . . . . . . . . 50, 332

AwarenessNetworks.com (Awareness) . . . . . . . . . 254 Axway.com (Axway) . . . . . . . . . . . . . . . . . . . . . . . . 258 B2Cpartners.com (B2C Partners) . . . . . . . . . . . . . . . 37 BaderRutter.com (Bader Rutter & Associates) . . . . . 315 BandDigital.com (Band Digital Inc.) . . . . . . . . . . . . 315 Bango.com (Bango Inc.) . . . . . . . . . . . . . . . . . . . . . 326

AKQA.com (AKQA) . . . . . . . . . . . . . . . . . . . . . . . . . 332

BankofAmerica.com (Bank of America Merchant Services) . . . . . . . . . 188

AlertBot.com (AlertBot) . . . . . . . . . . . . . . . . . . . . . . 298

Barcode2mobile.com (CardBank) . . . . . . . . . . . . . . 326

AbleCommerce.com (AbleCommerce) . . . . . . . . . . 102

AlexanderInteractive.com (Alexander Interactive Inc.) . . . . . . . . . . . . . 286, 309

Barilliance.com (Barilliance) . . . . . . . . . . . . . . . . . . 210

ABOLSoftware.com (ABOL Software) . . . . . . . . . . . 102

Alibaba.com (Alibaba.com) . . . . . . . . . . . . . . . . . . . 244

Acadaca.com (Acadaca) . . . . . . . . . . . . . . . . . . . . . 103

Allegiance.com (Allegiance) . . . . . . . . . . . . . . . . . . . 70

Accenture.com (Accenture Ltd.) . . . . . . . . . . . . . . . . 36

AllWebPromotion.com (All Web Promotion) . . . . . . 220

Accertify.com (Accertify) . . . . . . . . . . . . . . . . . . . . 185

AlpineAccess.com (Alpine Access) . . . . . . . . . . . . . . 70

Access-company.com (Access Co. Ltd.) . . . . . . . . . 332

Alterian.com (Alterian) . . . . . . . . . . . . . . . . . . . . . . 133

AccessBusinessGroup.com (Access Business Group) . . . . . . . . . . . . . . . . . . . 157

AltmanDedicatedDirect.com (Altman Dedicated Direct) . . . . . . . . . . . . . . . . . . . 36

Accesso.com (Accesso) . . . . . . . . . . . . . . . . . . . . . 332

Amadesa.com (Amadesa) . . . . . . . . . . . . . . . . . . . . 209

AccessTS.com (Access Technology Solutions) . . . . 103

AmazonServices.com (Amazon Services LLC, Fulfillment by Amazon) . . 164

A3ITS.com (A3 IT Solutions LLC) . . . . . . . . . . . . . . . 298 Aberdeen.com (AberdeenGroup) . . . . . . . . . . . . . . . . 36 AbilityCommerce.com (Ability Commerce) . . . 102, 331

AccuData.com (AccuData Integrated Marketing) . . . 132 AccuDataTech.com (Accudata Technologies) . . . . . . 84 Acculynk.com (Acculynk) . . . . . . . . . . . . . . . . . . . . 186 Acentris.com (Acentris LLC) . . . . . . . . . . . . . . . . . . . 84 ACHDirect.com (ACH Direct) . . . . . . . . . . . . . . . . . . 186 AcquireWeb.com (AcquireWeb) . . . . . . . . . . . . . . . 132 AcquityGroup.com (Acquity Group) . . . . . . . . . 286, 314

AmazonServices.com/amazoncommerce (Amazon Services LLC, Amazon Webstore) . . . . . . 104

Baynote.com (Baynote) . . . . . . . . . . . . . . . . . . . . . 210 Bazaarvoice.com (Bazaarvoice) . . . . . . . . . . . . . . . 210 BBBInternational.com (BBB International LLC) . . . . 158 BCFcommerce.com (Phoenix Systems Group) . . . . 123 Beanbasket.com (Beanbasket.com) . . . . . . . . . . . . 178 Beanstream.com (Beanstream Internet Commerce) . . . . . . . . . . . . 188 Become.com (Become.com) . . . . . . . . . . . . . . . . . . 244 BenchmarkPortal.com (BenchmarkPortal) . . . . . . . . 71 BetterPackages.com (Better Packages) . . . . . . . . . 158 BeyondROI.com (BeyondROI LLC) . . . . . . . . . . . . . . 221 BigCommerce.com (BigCommerce Pty. Ltd.) . . . . . 105

Americaneagle.com (Americaneagle.com) . . . 104, 309

BigCommerce.com (Interspire Inc.) . . . . . . . . . . . . 336

AMSVISA.com (American Merchant Systems) . . . . . 187

BillingRevolution.com (Billing Revolution) . . . . . . . 326

AnchorRetailSolutions.com (Anchor Retail) . . . . . . 133

BillMeLaterSolutions.com (Bill Me Later) . . . . . . . . 188

Angel.com (Angel.com) . . . . . . . . . . . . . . . . . . . . . . 70

BilltoMobile.com (BilltoMobile) . . . . . . . . . . . . . . . . 326

AnswerNet.com (AnswerNet) . . . . . . . . . . . . . . . . . . 70

BillupsDesign.com (Billups Design) . . . . . . . . . . . . 310

ActFastDelivery.com (Act Fast Delivery) . . . . . . . . . . 93

AntarcticaDigital.com (antarctica | DIGITAL Marketing Ltd.) . . . . . . . . . . . 71

Bing.com/cashback (Bing.com) . . . . . . . . . . . . . . . 244

ActivaLive.com (Activa Live) . . . . . . . . . . . . . . . . . . . 69

APLtd.com (AP Ltd.) . . . . . . . . . . . . . . . . . . . . . . . . 287

ActiveCampaign.com (ActiveCampaign) . . . . . . . . . 132

Apogee-Search.com (Apogee Search) . . . . . . . . . . 220

Activeplus.com (Active+ Software) . . . . . . . . . . . . . 132

AppNinjas.com (App Ninjas) . . . . . . . . . . . . . . . . . . 325

ACTON.com (ACTON International) . . . . . . . . . . . . . 133

AppPublishing.com (App Publishing LLC) . . . . . . . . 305

BizwatchSearchAnalytics.com (Bizwatch Search Analytics) . . . . . . . . . . . . . . . . . 221

Actonia.com (Actonia) . . . . . . . . . . . . . . . . . . . . . . 219

Aramex.com (Aramex) . . . . . . . . . . . . . . . . . . . . . . . 93

BlastRadius.com (Blast Radius Inc.) . . . . . . . . . . . . 287

Acumium.com (Acumium LLC) . . . . . . . . . . . . . . . . 103

AREA203.com (AREA203 Marketing) . . . . . . . . . . . 274

BlueHornet.com (BlueHornet Networks) . . . . . 134, 315

Acxiom.com (Acxiom Corp.) . . . . . . . . . . . . . . . 69, 314

ArgixDirect.com (Argix Direct) . . . . . . . . . . . . . . . . . 93

BlueHueInteractive.com (Blue Hue) . . . . . . . . . . . . . 71

AdageTechnologies.com (Adage Technologies) . . . 305

ArialSoftware.com (Arial Software LLC) . . . . . . . . . 134

BlueKeyInc.com (BlueKey Inc.) . . . . . . . . . . . . . . . . . 51

AdaptivePath.com (Adaptive Path) . . . . . . . . . . . . . 309

Ariba.com (Ariba) . . . . . . . . . . . . . . . . . . . . . . . . . . 104

AddressDoctor.com (AddressDoctor) . . . . . . . . . . . . 84

ArkTele.com (Ark Teleservices) . . . . . . . . . . . . . . . . . 71

BlueMoonWorks.com (Blue Moon Works Inc.) . . . . . . . . . . . . . . . . 221, 316

Adgregate.com (Adgregate Markets) . . . . . . . . . . . 103

Ascentium.com (Ascentium) . . . . . . . . . . . . . . . . . . 287

Adknowledge.com (Adknowledge) . . . . . . . . . . . . . 219

ASCG.com (American Spirit Graphics) . . . . . . . . . . . 133

Adlucent.com (Adlucent) . . . . . . . . . . . . . . . . . . . . 219

AspDotNetStorefront.com (AspDotNetStorefront) . . . . . . . . . . . . . . . . . . . . . 333

Acteea.com (Acteea) . . . . . . . . . . . . . . . . . . . . . . . 274

AdMob.com (AdMob Inc. (Google Inc.)) . . . . . . . . . . 314 Adobe.com (Adobe Systems Inc.) . . . . . . . . . . . 50, 250 Adometry.com (Adometry Inc.) . . . . . . . . . . . . . . . . 220 AdShip.com (AdShip.com) . . . . . . . . . . . . . . . . . . . . 93


AtAuction.com (At Auction) . . . . . . . . . . . . . . . . . . . 105 Atimi.com (Atimi Software Inc.) . . . . . . . . . . . . . . . 305 Atlantic.net (Atlantic.Net) . . . . . . . . . . . . . . . . . . . . 282

Bioniq.ca (BIONIQ) . . . . . . . . . . . . . . . . . . . . . . . . . 106 BirdDogSW.com (BirdDog Software) . . . . . . . . . . . . 106 Bitstream.com (Bitstream Inc.) . . . . . . . . . . . . . . . . 315

Blueport.com (Blueport Commerce) . . . . . . . . . . . . 106 BMC.com (BMC Software) . . . . . . . . . . . . . . . . . . . 298 BoldSoftware.com (Bold Software LLC) . . . . . . . . . . 72 BongoUS.com (Bongo International) . . . . . . . . . . . . 158 Boomerang.com (Boomerang Email Marketing Solutions) . . . . . . . . 134 BooyahNetworks.com (Booyah Networks) . . . . . . . 222 BorderJump.us (BorderJump) . . . . . . . . . . . . . . . . . 94



URL Index BPC.com (Brown Printing Co.) . . . . . . . . . . . . . . . . 258

ClearSaleing.com (ClearSaleing) . . . . . . . . . . . . . . 274

Brafton.com (Brafton Inc.) . . . . . . . . . . . . . . . . . . . . 51

Cleverbridge.com (Cleverbridge) . . . . . . . . . . . . . . 109

BrandingBrand.com (Branding Brand) . . . . . . . . . . 333

Clickable.com (Clickable) . . . . . . . . . . . . . . . . . . . . 222

BrandLabs.us (Brand Labs) . . . . . . . . . . . . . . . . . . 106

ClickandBuy.com (ClickandBuy) . . . . . . . . . . . . . . . 191

Brightcove.com (Brightcove) . . . . . . . . . . . . . . . . . 305

Clickatell.com (Clickatell) . . . . . . . . . . . . . . . . . . . . 343

BroadVision.com (BroadVision) . . . . . . . . . . . . . . . . 107

ClickEquations.com (ClickEquations) . . . . . . . . . . . 222

BrokersWorldwide.com (Brokers Worldwide) . . . . . . 94

Clicks2Customers.com (Clicks2Customers) . . . . . . 223

Bronto.com (Bronto Software) . . . . . . . . . . . . 134, 348

ClickSquared.com (ClickSquared) . . . . . . . . . . . . . 136

BSGClearing.com (BSG Clearing Solutions) . . . . . . . 188

ClickTale.com (ClickTale) . . . . . . . . . . . . . . . . . . . . 275

buySAFE.com (buySAFE Inc.) . . . . . . . . . . . . . . . . . 298

Clientize.com (Clientize.com) . . . . . . . . . . . . . . . . . 136

Buysight.com (Buysight) . . . . . . . . . . . . . . . . . . . . 210

ClixMarketing.com (Clix Marketing) . . . . . . . . . . . . 223

BuyStream.tv (Buystream) . . . . . . . . . . . . . . . . . . . 175

CloudConversion.com (Cloud Conversion) . . . . . . . . 72

CrandallAssociates.com (Crandall Associates Inc.) . . . . . . . . . . . . . . . . . . . . 38 CreatetheGroup.com (CREATETHE GROUP) . . . . . . . 110 CreativeFulfillmentSolutions.com (Creative Fulfillment Solutions) . . . . . . . . . . . . . . 161 CRESecure.com (CRE Secure Payments LLC) . . . . . 191 CrispMedia.com (Crisp Media Inc.) . . . . . . . . . . . . . 316 Criteo.com (Criteo) . . . . . . . . . . . . . . . . . . . . . . . . . 211 CRMMetrics.com (CRM Metrix Inc.) . . . . . . . . . . . . 299 CrossLinkMedia.com (CrossLink Media) . . . . . . . . . 316 CrossView.com (CrossView) . . . . . . . . . . . . . . . . . . . 53 CrowdScience.com (Crowd Science) . . . . . . . . . . . 275 CrownPeak.com (CrownPeak Technology) . . . . . . . . 54

Buzzillions.com (Buzzillions.com) . . . . . . . . . . . . . . 245

CNETChannel.com (CNET Channel) . . . . . . . . . . . . . 52

BVSoftware.com (BV Software) . . . . . . . . . . . . . . . 107

Coalmarch.com (Coalmarch Productions LLC) . . . . 310

CrystalCreekLogistics.com (Crystal Creek Logistics LLC) . . . . . . . . . . . . . . . . 161

CalforexInterpay.com (Calforex Interpay) . . . . . . . . 189

CobreBem.com/engindex.html (Cobre Bem Tecnologia) . . . . . . . . . . . . . . . . . . . . 191

CueBlocks.com (Cue Blocks Technologies Pvt. Ltd.) . . . . . . . . . . . 110

CodeBaby.com (CodeBaby Corp.) . . . . . . . . . . . . . . . 72

Custom3pl.com (Custom Marketing Services) . . . . 161

CambridgeCommerce.com (CambridgeCommerce) . . . . . . . . . . . . . . . . . . . . 189 Canadaplus.com (Canadaplus.com) . . . . . . . . . . . . . 94

CodeBroker.com (CodeBroker) . . . . . . . . . . . . . . . . 343

CustomerDirect.com (Customer Direct) . . . . . . . . . . 73

Canadapost.ca (Canada Post Borderfree) . . . . . . . . . 94

CoffeeTable.com (Real Valuable LLC) . . . . . . . . . . . 350

CustomsInfo.com (CUSTOMSinfo Inc.) . . . . . . . . . . . 54 CyberSiteSearch.com (Reinhart Technologies) . . . . 252

CapacityLLC.com (Capacity LLC) . . . . . . . . . . . . . . 160

CognitiveData.com (CognitiveDATA) . . . . . . . . . . . . 136

CapitalPayments.com (Capital Payments LLC) . . . . 189

CoLinearSystems.com (CoLinear Systems) . . . . . . 178

CyberSource.com (CyberSource) . . . . . . . . . . . . . . 192

CardinalCommerce.com (CardinalCommerce) . . . . . . . . . . . . . . . . . . 189, 333

ColoradoTimberline.com (Colorado Timberline) . . . 160

Cybertegic.com (Cybertegic) . . . . . . . . . . . . . . . . . 224

ComLogInc.com (Communication Logistics Inc.) . . . 288

DartWarehouse.com (Dart Warehouse Corp.) . . . . . 162

CommerceGuys.com (Commerce Guys) . . . . . . . . . . 52

Dasient.com (Dasient) . . . . . . . . . . . . . . . . . . . . . . . 84

CommerceHub.com (CommerceHub) . . . . . . . . . . . 161

DataCash.com (DataCash) . . . . . . . . . . . . . . . . . . . 192

CommerceInterface.com (CommerceInterface) . . . 258

Datamann.com (Datamann) . . . . . . . . . . . . . . . . . . 179

CommerceNow.com (CommerceNow) . . . . . . . . . . 109

Datamatics.com (Datamatics Global Services Ltd.) . . . . . . . . . . . . . 85

CardinalPath.com (CardinalPath) . . . . . . . . . . . . . . 222 Cardmobili.com (Cardmobili) . . . . . . . . . . . . . . . . . 326 CashStar.com (CashStar) . . . . . . . . . . . . . . . . . . . . 190 CatalinaMarketing.com (Catalina USA) . . . . . . . . . . . 37 Catalogs.com (Catalogs.com) . . . . . . . . . . . . . . . . . 245 CatalogSpree.com (Catalog Spree) . . . . . . . . . . . . . 305 CAuto.com (Creative Automation) . . . . . . . . . . . . . . 137 CDCeCommerce.com (CDC Software) . . . . . . . . . . . 107 CDNetworks.com (CDNetworks Co. Ltd.) . . . . . . . . . 51 CDS-Global.com (CDS Global) . . . . . . . . . . . . . . . . 178 Celebros.com (Celebros) . . . . . . . . . . . . . . . . . . . . 250 Celerant.com (Celerant Technology Corp.) . . . . . . . 108 Cellfire.com (Cellfire) . . . . . . . . . . . . . . . . . . . . . . . 348 Cellit.com (Cellit) . . . . . . . . . . . . . . . . . . . . . . . . . . 316

CommerceV3.com (CommerceV3) . . . . . . . . . . . . . 109 Commonwealthcom (Commonwealth) . . . . . . . . . . 259 Comodo.com (Comodo Group Inc.) . . . . . . . . . . . . . 299 Comosoft.com (Comosoft Inc.) . . . . . . . . . . . . . . . . . 52 Compendium.com (Compendium) . . . . . . . . . . . . . 223 Competitive.com (C2) . . . . . . . . . . . . . . . . . . . . . . . 287 ComputerPundits.com (Computer Pundits Corp.) . . . 53 Compuware.com (Compuware Gomez) . . . . . . . . . . . . . . . . . . . . . . 299

DCASTech.com (DCASTechnologies) . . . . . . . . . . . . 137 DCLCorp.com (DCL) . . . . . . . . . . . . . . . . . . . . . . . . 259 DecisionStep.com (DecisionStep Inc.) . . . . . . . . . . 289 Deerfield.com (Deerfield.com) . . . . . . . . . . . . . . . . 138 Definition6.com (Definition 6) . . . . . . . . . . . . . . . . . 289 DelFinProject.com (The DelFin Project) . . . . . . . . . . 73 Delivra.com (Delivra) . . . . . . . . . . . . . . . . . . . . . . . 138 Deloitte.com (Deloitte Consulting LLP) . . . . . . . . . . . 38 DemandSolutions.com (Demand Solutions) . . . . . . 259

Compuware.com/ application-performance-management (Compuware Application Performance Management Business Unit) . . . . . . . . . . . . . . . . 311

Dematic.com (Dematic Corp.) . . . . . . . . . . . . . . . . . 259

Certona.com (Certona) . . . . . . . . . . . . . . . . . . . . . . 211

comScore.com (comScore Inc.) . . . . . . . . . . . . . . . . 37

DEPLabs.com (DEPlabs) . . . . . . . . . . . . . . . . . . . . . 224

ChaChaCoupons.com (ChaChaCoupons.com) . . . . . 316

Conductor.com (Conductor) . . . . . . . . . . . . . . . . . . 223

ChannelAdvisor.com (ChannelAdvisor Corp.) . . . . . . . . . . . . . 52, 108, 333

Conduit.com (Conduit Ltd.) . . . . . . . . . . . . . . . . . . . . 53

DeviceAnywhere.com (DeviceAnywhere (Mobile Complete Inc.)) . . . . . . 311

CellPointMobile.com (CellPoint Mobile) . . . . . . . . . 333 CentricWeb.com (Centric Web Inc.) . . . . . . . . . . . . . 288

Demandware.com (Demandware) . . . . . . . . . 110, 334

Dharne.com (Dharne & Co. LLC) . . . . . . . . . . . . . . . 289

ChannelIntelligence.com (Channel Intelligence) . . . 108

Connect7Productions.com (Connect 7 Productions) . . . . . . . . . . . . . . . . . . . . 175

ChannelNet.com (ChannelNet) . . . . . . . . . . . . . . . . 288

ConstantContact.com (Constant Contact) . . . . . . . . 137

DHLGlobalMail.com (DHL Global Mail) . . . . . . . . . . . 95

ChasePaymentech.com (Chase Paymentech Solutions) . . . . . . . . . . . . . . . 190

ConsumerCentricConsulting.com (Consumer Centric Consulting) . . . . . . . . . . . . . . . . 38

Didit.com (Didit) . . . . . . . . . . . . . . . . . . . . . . . . . . . 224

Checkgateway.com (Checkgateway) . . . . . . . . . . . 190

Contactology.com (Contactology) . . . . . . . . . . . . . . 137

CheetahMail.com (Experian CheetahMail) . . . . . . . 141

Contendo.com (Cotendo Inc.) . . . . . . . . . . . . . . . . . . 53

Chexxinc.com (Chexx) . . . . . . . . . . . . . . . . . . . . . . 191

ControlScan.com (ControlScan Inc.) . . . . . . . . . . . . 299

CHFulfillment.com (CH Fulfillment Services LLC) . . 160

Converseon.com (Converseon) . . . . . . . . . . . . . . . . 254

DHL-USA.com (DHL Express) . . . . . . . . . . . . . . . . . . 95

Dieselpoint.com (Dieselpoint) . . . . . . . . . . . . . . . . . 250 Digby.com (Digby) . . . . . . . . . . . . . . . . . . . . . . . . . 334 DigiCert.com (DigiCert Inc.) . . . . . . . . . . . . . . . . . . 300 Digital-element.net (Digital Element) . . . . . . . . . . . . 54 DigitalEv.com (Digital Evolution Group) . . . . . . . . . . . 39

ChicagoTag.com (Chicago Tag & Label) . . . . . . . . . 160

ConversysInc.com (Conversys Inc.) . . . . . . . . . . . . . 38

ChoiceBot.com (ChoiceBot) . . . . . . . . . . . . . . . . . . 211

CoreCommerce.com (CoreCommerce) . . . . . . . . . . 334

ChoiceStream.com (ChoiceStream) . . . . . . . . . . . . 211

CoreSense.com (CORESense) . . . . . . . . . . . . . . . . . 109

DigitalRiverPayments.com (Digital River World Payments) . . . . . . . . . . . . . . . 192

Cinegif.com (Cinegif) . . . . . . . . . . . . . . . . . . . . . . . 136

Corp.expr.net (Expression Networks LLC) . . . . . . . . 282

DiningDialog.com (Dining Dialog) . . . . . . . . . . . . . . 334

CircleCommerce.com (Circle Commerce) . . . . . . . . 108

Corp.IFeelGoods.com (IFeelGoods Inc.) . . . . . . . . . . . 57

Direct-Tech.com (Direct Tech) . . . . . . . . . . . . . . . . 260

CitizenHawk.com (CitizenHawk Inc.) . . . . . . . . . . . 288

Covario.com (Covario) . . . . . . . . . . . . . . . . . . . . . . 224

CJ.com (Commission Junction) . . . . . . . . . . . . . . . . . 32

CPCStrategy.com (CPC Strategy LLC) . . . . . . . . . . . 245

DirectAgents.com (Direct Agents Digital Marketing) . . . . . . . . . . . . . . 32



DigitalRiver.com (Digital River Inc.) . . . . . . . . . 110, 310


URL Index DirectLink.com (Direct Link Worldwide) . . . . . . . . . . 95

Endicia.com (DYMO Endicia) . . . . . . . . . . . . . . . . . . 96

FISGlobal.com (FIS) . . . . . . . . . . . . . . . . . . . . . . . . 196

DirectTrack.com (Direct Response Technologies) . . . 33

EngineReady.com (Engine Ready) . . . . . . . . . . . . . 226

FitForCommerce.com (FitForCommerce) . . 20, 40, 348

DMGIncorporated.com (Distribution Management Group) . . . . . . . . . . . . . 95

Ensenda.com (Ensenda) . . . . . . . . . . . . . . . . . . . . . . 96

Fits.me (Fits.me) . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Enterprise.Doba.com (Doba) . . . . . . . . . . . . . . . . . 162

Flashecom.com (Flashecom) . . . . . . . . . . . . . . . . . 112

DMN3.com (DMN3) . . . . . . . . . . . . . . . . . . . . . . . . 225 Door3.com (DOOR3 Business Applications Inc.) . . . 306 Dotcom-Monitor.com (Dotcom-Monitor) . . . . . . . . . 300 DotcomDistribution.com (Dotcom Distribution) . . . 162 Dotomi.com (Dotomi) . . . . . . . . . . . . . . . . . . . . . . . 212 DoublePrime.com (Double Prime) . . . . . . . . . . . . . . 111 DovetailSoftware.com (Dovetail Software) . . . . . . . . 85 DropShip.com (DropShip.com) . . . . . . . . . . . . . . . . 260 DropshipAccess.com (DropshipAccess.com) . . . . . 162 DSISystemscom (DSI Systems) . . . . . . . . . . . . . . . 163 Dydacomp.com (Dydacomp) . . . . . . . . . . . . . . . . . 179 DynamicVideo.com (Dynamic Video) . . . . . . . . . . . 175 dynaTrace.com (dynaTrace Software) . . . . . . . . . . . . 85 E-BusinessExpress.com (e-Business Express Inc.) . . . . . . . . . . . . . . . . . . . 289

Enterworks.com (Enterworks) . . . . . . . . . . . . . . . . . 55

FlipSeekLivePrint.com (FlipSeek LLC) . . . . . . . . . . . 57

Envisioncom (Envision Telephony) . . . . . . . . . . . . . . 73

Fluid.com (Fluid) . . . . . . . . . . . . . . . . . . . . . . . . . . 112

eOncc.com (eOn Communications Corp.) . . . . . . . . . 74

Focus-USA-1.com (Focus USA/Focus Worldwide) . . . . . . . . . . . . . . . 141

EpicAdvertising.com (Epic Media Group) . . . . . . . . . 33 Epicor.com (Epicor) . . . . . . . . . . . . . . . . . . . . . . . . . 86 EPiServer.com (EPIServer Inc.) . . . . . . . . . . . . . . . . . 55 Epsilon.com (Epsilon) . . . . . . . . . . . . . . . . . . . . . . . 140 EPX.com (Electronic Payment Exchange) . . . . . . . . 194 Equilibrium.com (Equilibrium) . . . . . . . . . . . . . . . . . 56 eSearchVision.com (eSearchVision) . . . . . . . . . . . . 226

Foviance.com, WebAbacus.com (Foviance) . . . . . . 276

Eset.com (ESET LLC) . . . . . . . . . . . . . . . . . . . . . . . 312

FreightCenter.com (FreightCenter) . . . . . . . . . . . . . . 97

eShopWorld.com (eShopWorld, a division of North America Direct) . . . . . . . . . . . . 260

FreshAddress.com (FreshAddress) . . . . . . . . . . . . . 141

e-Dialog.com (e-Dialog Inc.) . . . . . . . . . . . . . . 139, 317

EtechTexas.com (Etech) . . . . . . . . . . . . . . . . . . . . . . 74

e-onlinedata.com (e-onlinedata) . . . . . . . . . . . . . . 194

Ethoca.com (Ethoca) . . . . . . . . . . . . . . . . . . . . . . . 195

e-tailing.com (the e-tailing group Inc.) . . . . . . . . . . . 39

Etilize.com (Etilize Inc.) . . . . . . . . . . . . . . . . . . . . . . . 56

EarlyImpact.com (Early Impact) . . . . . . . . . . . . . . . 179

EVisionSEM.com (eVision LLC) . . . . . . . . . . . . . . . . 226

EasternConnection.com (Eastern Connection) . . . . . 96

eWarenessinc.com (eWareness) . . . . . . . . . . . . . . . 226

Easy2.com (Easy2 Technologies Inc.) . . . . . . . . 54, 334

eWayDirect.com (eWayDirect) . . . . . . . . . . . . . . . . 140

EasyAsk.com (EasyAsk) . . . . . . . . . . . . . . . . . 250, 310

ExactTarget.com (ExactTarget) . . . . . . . . . . . . . . . . 141

eBillme.com (eBillme) . . . . . . . . . . . . . . . . . . . . . . 192

Exadel.com (Exadel) . . . . . . . . . . . . . . . . . . . . . . . . 348

eBridgeConnections.com (eBridge Connections) . . . 85

ExclusiveConcepts.com (Exclusive Concepts) . . . . 227

EchoMail.com (EchoMail) . . . . . . . . . . . . . . . . . . . . 138

Exel.com (Exel) . . . . . . . . . . . . . . . . . . . . . . . . . . . . 260

eClerx.com (eClerx Services Ltd.) . . . . . . . . . . . . . . 275

Exemplum.com (Exemplum LLC) . . . . . . . . . . . . . . 291

ecomenterprises.com (ecom enterprises Inc.) . . . . 290

Experian.com (Experian Marketing Services) . . . . . . 86

EcommercePartners.net (ECommerce Partners) . . 290

Extole.com (Extole Inc.) . . . . . . . . . . . . . . . . . . . . . . 56

EcommerceRecruiter.com (EcommerceRecruiter.com) . . . . . . . . . . . . . . . . . . 39

Exygy.com (Exygy Custom Mobile and Web) . . . . . . 306

EDLConsulting.com (EDL Consulting) . . . . . . . . . . . 290 eFashionSolutions.com (eFashionSolutions LLC) . . 111 EFrontier.com (Efficient Frontier) . . . . . . . . . . . . . . 225 eFulfillmentService.com (eFulfillment Service) . . . . 163

EYStudios.com (EYStudios) . . . . . . . . . . . . . . . . . . 291 Facebook.com/business (Facebook) . . . . . . . . . . . 255 Fact-Finder.com (FACT-Finder) . . . . . . . . . . . . . . . . 251 FastPivot.com (FastPivot.com) . . . . . . . . . . . . 291, 335 FathomDelivers.com (Fathom) . . . . . . . . . . . . . . . . 227 FCBCo.com (F. Curtis Barry & Co.) . . . . . . . . . . . . . . . 40

eGain.com (eGain Communications Corp.) . . . . 73, 335

FDISLoud.com (First Data Independent Sales Card Processing) . . . . . . . . . . . . . . . . . . . . . . . . . 196

EightbyEight.com (Eight by Eight) . . . . . . . . . . . . . . 139

FedEx.com (FedEx) . . . . . . . . . . . . . . . . . . . . . . . . . . 96

Ektron.com (Ektron Inc.) . . . . . . . . . . . . . . . . . . 55, 335

FedEx.com (FedEx) . . . . . . . . . . . . . . . . . . . . . . . . . 261

ElasticPath.com (Elastic Path Software) . . . . . . . . . 111

FerberWarehousing.com, FerberFulfillment.com (Ferber Warehousing and Fulfillment Services) . . . 163

eLayaway.com (eLayaway) . . . . . . . . . . . . . . . . . . . 194 Elevation-Inc.com (Elevation Inc.) . . . . . . . . . . . . . . 290 EliteSEM.com (Elite SEM) . . . . . . . . . . . . . . . . . . . . 225 Email-Marketing-Power.com (Email Marketing Power) . . . . . . . . . . . . . . . . . . . 139 EmailDataSource.com (eDataSource) . . . . . . . . . . . 138 EmailDirect.com (EmailDirect.com) . . . . . . . . . . . . 139 Emailvision.com (Emailvision) . . . . . . . . . . . . . . . . 140 eMerchant.com (eMerchant) . . . . . . . . . . . . . 194, 327 EncoreMetrics.com (Encore Media Metrics) . . . . . . 275 Encoreps.com (Encore Payment Systems) . . . . . . . 327

FetchBack.com (FetchBack) . . . . . . . . . . . . . . . . . . 212 FidelityPayment.com (Fidelity Payment Services) . . . . . . . . . . . . . . . . . 195 FiftyOne.com (FiftyOne Global Ecommerce) . . . . . . 195 FindGift.com (FindGift.com) . . . . . . . . . . . . . . . . . . 245 FindWatt.com (FindWatt) . . . . . . . . . . . . . . . . . . . . 251 FineLineSolutions.com (FineLine Solutions) . . . . . . . 74 FirethornMobile.com (Firethorn Mobile Inc.) . . . . . . 327 FirstAnnapolis.com (First Annapolis Consulting Inc.) . . . . . . . . . . . . . . . 40

Endai.com (Endai Worldwide) . . . . . . . . . . . . . . . . . 140

FirstAtlanticCommerce.com (First Atlantic Commerce) . . . . . . . . . . . . . . . . . . . 195

Endeca.com (Endeca Technologies) . . . . . . . . 251, 335

FirstData.com (First Data) . . . . . . . . . . . . . . . . . . . 196


FORTE-Industries.com (FORTE) . . . . . . . . . . . . . . . 261 FosdickFulfillment.com (Fosdick Fulfillment Corp.) . . . . . . . . . . . . . . . . . . 163 FosinaMarketingGroup.com (Fosina Marketing Group) . . . . . . . . . . . . . . . . . . . . 40

e-ComDrive.com (Multidev Technologies) . . . . . . . . 181

eCopyWriters.com (ECOPYWRITERS LLC) . . . . . . . . . 55

Forest.net (digital.forest Inc.) . . . . . . . . . . . . . . . . . 282

Escalate.com (Escalate Retail (RedPrairie)) . . . . . . . 335

EssentialAccessibility.com (eSSENTIAL Accessibility) . . . . . . . . . . . . . . . . . . 111

Edgenet.com (Edgenet) . . . . . . . . . . . . . . . . . . . . . . 86

ForeSee.com (ForeSee) . . . . . . . . . . . . . . . . . . . . . 276

FreshWarehousing.com (FW Warehousing) . . . . . . 164 FrontStreamPayments.com (FrontStream Payments Inc) . . . . . . . . . . . . . . . . . 196 Fry.com (Fry) . . . . . . . . . . . . . . . . . . . . . . . . . 112, 336 FulfillmentPlusNY.com (Fulfillment Plus) . . . . . . . . 164 FusionIO.com (Fusion Multisystems) . . . . . . . . . . . . . 87 Futurex.com (Futurex LLC) . . . . . . . . . . . . . . . . . . . 197 G2.com/USA (G2 USA) . . . . . . . . . . . . . . . . . . . . . . 227 Gartner.com (Gartner Inc.) . . . . . . . . . . . . . . . . . . . . 41 Geami.com (Geami Ltd.) . . . . . . . . . . . . . . . . . . . . . 164 Genco.com (GENCO ATC) . . . . . . . . . . . . . . . . . . . . 261 GetInOrder.com (Morse Data Corp.) . . . . . . . . . . . . 120 GetThatWholesale.com (GetThatWholesale.com) . . 246 GetYowza.com (Yowza) . . . . . . . . . . . . . . . . . . . . . 352 GFI.com (GFI Software) . . . . . . . . . . . . . . . . . . . . . . 142 GiftWrapSolutions.com (Gift Wrap Solutions) . . . . . 165 Gigya.com (Gigya Inc.) . . . . . . . . . . . . . . . . . . . . . . . 57 Glenbrook.com (Glenbrook Partners) . . . . . . . . . . . . 41 GLIQ.COM (Global IntelliSystems) . . . . . . . . . . . . . . 142 GlobalBay.com (Global Bay Mobile Technologies) . . 306 GlobalCollect.com (GlobalCollect USA) . . . . . . . . . . 197 GlobalKTech.com (Global K-Tech) . . . . . . . . . . . . . . 348 GlobalResponse.com (Global Response) . . . . . . . . . . 74 GlobalResponseFulfillment.com (Global Response Fulfillment) . . . . . . . . . . . . . . . . 165 GlobalShopex.com (Global Shopex LLC) . . . . . . . . . 261 GlobalTranz.com (GlobalTranz) . . . . . . . . . . . . . . . . 262 GlobalWareSolutions.com (GlobalWare Solutions) . . . . . . . . . . . . . . . . . . . . . 113 GlobalZ.com (Global-Z International) . . . . . . . . . . . . 142 Go800corp.com (GoCom (GO800 LLC)) . . . . . . . . . . 344 GoDataFeed.com (GoDataFeed.com) . . . . . . . . . . . 227 GoECart.com (GoECart.com) . . . . . . . . . . . . . . . . . . 113 GoEmerchant.com (GoEmerchant.com) . . . . . . . . . 197 Google.com (Google) . . . . . . . . . . . . . . . . . . . 228, 317 Google.com (Google Checkout) . . . . . . . . . . . . . . . . 197 Google.com (Google Product Search) . . . . . . . . . . . 246 Goolara.com (Goolara LLC) . . . . . . . . . . . . . . . . . . . 143 GorillaChicago.com (Gorilla Commerce) . . . . . . . . . 291 Gproxy.com (Gproxy Inc.) . . . . . . . . . . . . . . . . . . . . 292 GPShopper.com (GPShopper LLC) . . . . . . . . . . . . . 330



URL Index GreenShipping.com (GreenShipping.com) . . . . . . . 262

Informatica.com (Informatica Corp.) . . . . . . . . . . . . 276

Kenshoo.com (Kenshoo) . . . . . . . . . . . . . . . . . . . . . 229

Greystripe.com (Greystripe Inc.) . . . . . . . . . . . . . . . 317

IngramMicro.com (Ingram Micro) . . . . . . . . . . . . . . 165

Kewill.com (Kewill) . . . . . . . . . . . . . . . . . . . . . . . . . 180

INM.com (Integration New Media Inc.) . . . . . . . . . . . 58

KeyLimeInteractive.com (Key Lime Interactive) . . . . . . . . . . . . . . . . . . 42, 310

GRFS.com (Guthy Renker Fulfillment Services LLC) . . . . . . . . 75 GrooveCommerce.com (Groove Commerce) . . . . . . 292 GroundTruth.com (Ground Truth, a division of Mobile Intelligence Solutions Inc.) . . . . . . . . . . . . 312 GroupFiO.com (Group FiO Inc.) . . . . . . . . . . . . . . . . . 57 GroupLevinson.com (Group Levinson) . . . . . . . . . . 292 GSICommerce.com (GSI Commerce) . . . . . . . . . . . 113 GSIHosting.com (GreenSoft Solutions Inc.) . . . . . . . 283 Guidance.com (Guidance Solutions Inc.) . . . . . . . . . 292 GXS.com (GXS) . . . . . . . . . . . . . . . . . . . . . . . . . . . . 262 Halock.com (HALOCK Security Labs) . . . . . . . . . . . 300 Harte-Hanks.com (Harte-Hanks) . . . . . . . . . . . . . . 143 HarveySoft.com (Harvey Software) . . . . . . . . . . . . . 180 Heiler.com (Heiler Software Corp.) . . . . . . . . . . . . . 251 HiConversion.com (HiConversion) . . . . . . . . . . . . . . 300 HighJump.com (HighJump Software) . . . . . . . . . . . 262 Hipcricket.com (Hipcricket Inc.) . . . . . . . . . . . . . . . 317 Hitwise.com (Experian Hitwise) . . . . . . . . . . . . . . . . 39 HomeDirectUSA.com (HomeDirect) . . . . . . . . . . . . 263 HonestGreen.com (Honest Green Wholesale) . . . . . 263 HookLogic.com (HookLogic) . . . . . . . . . . . . . . . . . . 212 HostedPCI.com (HostedPCI) . . . . . . . . . . . . . . . . . . 198 Hosting.com (Hosting.com) . . . . . . . . . . . . . . . . . . 283 Hothand.com (Hothand Inc.) . . . . . . . . . . . . . . . . . . 317 HubSpot.com (HubSpot) . . . . . . . . . . . . . . . . . . . . . 228 HugeInc.com (Huge Inc.) . . . . . . . . . . . . . . . . . . . . 318 Hybris.com (hybris software) . . . . . . . . . . . . . . . . . 113 i-parcel.com (i-parcel LLC) . . . . . . . . . . . . . . . . . . . 264 iApps.com (Bridgeline Digital) . . . . . . . . . . . . . . . . . 107 IBM.com (IBM Enterprise Marketing Management) . . . 114, 276

Inmar.com (Inmar) . . . . . . . . . . . . . . . . . . . . . . . . . 264 Inmar.com (M-Dot Network (Inmar)) . . . . . . . . . . . . 349 InMarkit.com (InMarkit) . . . . . . . . . . . . . . . . . . . . . 318 Inmobi.com (InMobi) . . . . . . . . . . . . . . . . . . . . . . . 327 InnerFence.com (Inner Fence LLC) . . . . . . . . . . . . . 327 Innotrac.com (Innotrac Corp.) . . . . . . . . . . . . . . . . . 166 InnovateMedia.com (Innovate Media Group) . . . . . . 175 iNomadics.com (iNomadics Inc.) . . . . . . . . . . . . . . 306 InsiteSoft.com (Insite Software) . . . . . . . . . . . . . . . . 58 IntelliResponse.com (IntelliResponse Systems) . . . . 75 interapptive.com (Interapptive) . . . . . . . . . . . . . . . . 114 Internap.com (Internap) . . . . . . . . . . . . . . . . . . . . . 114 InternationalCheckoutSolutions.com (International Checkout) . . . . . . . . . . . . . . . . . . . . 115 Interproinc.com (Interpro Translation Solutions) . . . . 58 Intershop.com (Intershop) . . . . . . . . . . . . . . . . . . . 115 Intuit.com (Intuit Inc.) . . . . . . . . . . . . . . . . . . . . . . . 328 Inuvo.com (Inuvo) . . . . . . . . . . . . . . . . . . . . . . . . . . . 33 Invesp.com (Invesp) . . . . . . . . . . . . . . . . . . . . . . . . 115 Invodo.com (Invodo) . . . . . . . . . . . . . . . . . . . . . . . . 176 iovation.com (Iovation Inc.) . . . . . . . . . . . . . . . 198, 312 iPerceptions.com (iPerceptions) . . . . . . . . . . . . . . . 277 iPost.com (iPost) . . . . . . . . . . . . . . . . . . . . . . . . . . 144 iProspect.com (iProspect) . . . . . . . . . . . . . . . . . . . 229 Ipsh.com (Ipsh) . . . . . . . . . . . . . . . . . . . . . . . . . . . . 319 iShop-America.com (iSHOP USA) . . . . . . . . . . . . . . 246 IslandPacific.com (Island Pacific) . . . . . . . . . . . . . . 115 iSpeakVideo.com (iSpeakVideo) . . . . . . . . . . . . . . . 176 ITquotes.com (ITquotes) . . . . . . . . . . . . . . . . . . . . . . 87 iTrackr.com (iTrackr Inc.) . . . . . . . . . . . . . . . . . . . . 330 iVisionMobile.com (iVisionMobile) . . . . . . . . . . . . . 344

IBM.com/software/marketing-solutions (IBM) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 263, 318

Ixtens.com (Ixtens) . . . . . . . . . . . . . . . . . . . . . . . . . 116

iCongo.com (iCongo Inc.) . . . . . . . . . . . . . . . . . . . . 336

JaggedPeak.com (Jagged Peak) . . . . . . . . . . . . . . 116

iContact.com (iContact) . . . . . . . . . . . . . . . . . . . . . 143

Jagtag.com (Jagtag Inc.) . . . . . . . . . . . . . . . . . . . . 319

iCrossing.com (iCrossing) . . . . . . . . . . . . . . . . 228, 318

JASedlak.com (Sedlak Management Consultants Inc.) . . . . . . . . . 45

IdeaLaunch.com (IdeaLaunch.com) . . . . . . . . . . . . 228 IDology.com (IDology) . . . . . . . . . . . . . . . . . . . . . . . 198 IDROnline.com (International Direct Response) . . . . 144 iGoDigital.com (iGoDigital) . . . . . . . . . . . . . . . . . . . 212 iGuiders.com (iGuiders) . . . . . . . . . . . . . . . . . . . . . 213 iksula.com (Iksula) . . . . . . . . . . . . . . . . . . . . . . . . . 114 ILoopMobile.com (iLoop Mobile Inc.) . . . . . . . . . . . 318 ImagineFulfillment.com (Imagine Fulfillment Services) . . . . . . . . . . . . . . . 165

JCWG.com (J.C. Williams Group Ltd.) . . . . . . . . . . . . 41 JDA.com (JDA Software Group) . . . . . . . . . . . . . . . 264 jestais.com (Jesta I.S.) . . . . . . . . . . . . . . . . . . . . . . 265 JetPay.com (JetPay LLC) . . . . . . . . . . . . . . . . . . . . 198 JPCommunications.com (JP Communications) . . . 265 Jumptap.com (Jumptap) . . . . . . . . . . . . . . . . . . . . 319 JunctionSolutions.com (Junction Solutions) . . . . . . 116 k-ecommerce.com (kCentric Technology) . . . . . . . . 117

Keynote.com (Keynote Systems Inc.) . . . . . . . 301, 312 KivaSystems.com (Kiva Systems) . . . . . . . . . . . . . . 265 Knapp.com/us (Knapp Logistics Automation) . . . . . 266 Knotice.com (Knotice) . . . . . . . . . . . . . . . . . . 117, 337 KnowledgeMarketing.com (Knowledge Marketing) . . . . . . . . . . . . . . . . . . . . 144 KonySolutions.com (Kony Solutions) . . . . . . . . . . . 337 Kount.com (Kount) . . . . . . . . . . . . . . . . . . . . . . . . . 199 KurtSalmon.com (Kurt Salmon) . . . . . . . . . . . . . . . . 42 Lawson.com (Lawson Software) . . . . . . . . . . . . . . . 266 LemonstandApp.com (LemonStand) . . . . . . . . . . . . 117 LeonHenryinc.com (Leon Henry) . . . . . . . . . . . . . . 144 LeSite.ca (Le Site Inc.) . . . . . . . . . . . . . . . . . . . . . . . 42 LexisNexis.com (LexisNexis) . . . . . . . . . . . . . . . . . . 42 LimelightNetworks.com (Limelight Networks Inc.) . . . . . . . . . . . . . . . . . . . 319 LinkShare.com (LinkShare) . . . . . . . . . . . . . . . 33, 319 Lionbridge.com (Lionbridge Technologies Inc.) . . . . . 60 LiquidityServicesinc.com (Liquidity Services) . . . . . 266 LiquidPixels.com (LiquidPixels Inc.) . . . . . . . . . . . . . 60 Listrak.com (Listrak) . . . . . . . . . . . . . . . . . . . . . . . 145 ListServicesMarketing.com (List Services) . . . . . . . 145 Litle.com (Litle & Co.) . . . . . . . . . . . . . . . . . . . . . . . 199 LiveChatinc.com (LiveChat) . . . . . . . . . . . . . . . . . . . 76 Liveclicker.com (Liveclicker Inc.) . . . . . . . . . . . . . . 349 LiveSalesman.com (LiveSalesman) . . . . . . . . . . . . . 76 Local.com (Local.com) . . . . . . . . . . . . . . . . . . . . . . 230 LocalPages.com (LocalPages.com) . . . . . . . . . . . . 230 Location3.com (Location3 Media) . . . . . . . . . . . . . . 230 LogicaCorp.com (Logica LLC) . . . . . . . . . . . . . . . . . 266 LookSmart.com (LookSmart) . . . . . . . . . . . . . . . . . 230 LSFInteractive.com (LSF Interactive) . . . . . . . . . . . 231 LucidView.com (LucidView) . . . . . . . . . . . . . . . . . . 293 LWSMedia.com (LWS Media) . . . . . . . . . . . . . . . . . 117 LynxFulfillment.com (Lynx Fulfillment LLC) . . . . . . 166 LyonsCG.com (Lyons Consulting Group) . . . . . . . . . . 43 Lyris.com (Lyris) . . . . . . . . . . . . . . . . . . . . . . . . . . . 145 M3Mobile.com (M3Mobile (an e-Dialog co.)) . . . . . 344 MachSoftware.com (Data Management Associates) . . . . . . . . . . . . . . 179 MacroViewLabs.com (MacroView Labs) . . . . . . . . . 307 MadMobile.com (Mad Mobile) . . . . . . . . . . . . . . . . 337 MagentoCommerce.com (Magento) . . . . . . . . 118, 337 Magnify.net (Magnify.net) . . . . . . . . . . . . . . . . . . . . 176

ImagineJet.net (Jet) . . . . . . . . . . . . . . . . . . . . . . . . 213

Kaboodle.com (Kaboodle) . . . . . . . . . . . . . . . . . . . . 255

ImpactMobile.com (Impact Mobile Inc.) . . . . . . . . . 336

Kaliocom (Kalio Inc.) . . . . . . . . . . . . . . . . . . . . 116, 336

ImpakRetail.com (Impak Retail) . . . . . . . . . . . . . . . 264

Kampyle.com (Kampyle Ltd.) . . . . . . . . . . . . . . . . . 277

IMPAQT.com (IMPAQT LLC) . . . . . . . . . . . . . . . . . . . 229

KANA.com (KANA Software) . . . . . . . . . . . . . . . . . . . 75

ManagementDynamics.com (Management Dynamics) . . . . . . . . . . . . . . . . . . . 267

Mail-inc.com (M.A.I.L.) . . . . . . . . . . . . . . . . . . . . . . 267 MakeBuzz.com (MakeBuzz LLC) . . . . . . . . . . . . . . . 231

In10sity.net (In10sity Interactive) . . . . . . . . . . . . . . 293

KantarRetailIQ.com (Kantar Retail) . . . . . . . . . . . . . . 41

Manh.com (Manhattan Associates) . . . . . . . . . . . . . 267

Inceptor.com (Inceptor) . . . . . . . . . . . . . . . . . . . . . 229

Kaon.com (Kaon Interactive Inc.) . . . . . . . . . . . . . . . 58

Manna.com (Manna Distribution Services) . . . . . . . 267

INetU.net (INetU Managed Hosting) . . . . . . . . . . . . . 283

KarolMedia.com (Karol Media) . . . . . . . . . . . . . . . . 166

InFifthGear.com (Fifth Gear) . . . . . . . . . . . . . . . . . . 112

KBMG.com (KBM Group) . . . . . . . . . . . . . . . . . . . . . . 87

MapleLogisticsSolutions.com (Maple Logistics Solutions) . . . . . . . . . . . . . . . . . 166

InfoCision.com (InfoCision Management Corp.) . . . . 75

KCSKreate.com (KSC Kreate) . . . . . . . . . . . . . . 60, 349

Infogroup.com (Infogroup) . . . . . . . . . . . . . . . . . . . 143

KencoGroup.com (Kenco Logistic Services) . . . . . . 265



Marchex.com (Marchex) . . . . . . . . . . . . . . . . . . . . . 231 MarinSoftware.com (Marin Software) . . . . . . . . . . . 231


URL Index MarketingSupportNetwork.com (Marketing Support Network) . . . . . . . . . . . . . . . . . 77 MarketlinkInc.com (Marketlink) . . . . . . . . . . . . . . . . 77 MarketLive.com (MarketLive) . . . . . . . . . . . . . 118, 337 MarketTraq.com (MarketTraq Software) . . . . . . . . . 145 MarkMonitor.com (MarkMonitor) . . . . . . . . . . . . . . 301 MarlinMobile.com (Marlin Mobile) . . . . . . . . . . . . . 312 MarrsDistribution.com (MaRRS Distribution LLC) . . . . . . . . . . . . . . . . . . . 167 Mashery.com (Mashery Inc.) . . . . . . . . . . . . . . 88, 313 Maxymiser.com (Maxymiser) . . . . . . . . . . . . . 213, 320 Mazooma.com (Mazooma) . . . . . . . . . . . . . . . . . . . 200 mBlox.com (mBlox Inc.) . . . . . . . . . . . . . . . . . . . . . 344 McAfeeSecure.com (McAfee) . . . . . . . . . . . . . . . . . 301 Mchek.com (mChek) . . . . . . . . . . . . . . . . . . . . . . . 328 McMillanDoolittle.com (McMillan | Doolittle LLP) . . . 43 McMurry.com (McMurry) . . . . . . . . . . . . . . . . . . . . 118 MEADigital.com (MEA Digital) . . . . . . . . . . . . . . . . . 277 MediaTraffic.com (Media Traffic Agency) . . . . . . . . 232 MediaTrust.com (MediaTrust) . . . . . . . . . . . . . . . . . . 34 MelissaData.com (Melissa Data Corp.) . . . . . . . . . . . 88 Mercent.com (Mercent) . . . . . . . . . . . . . . . . . . . . . 232 MerchantAdvantage.com (Merchant Advantage LLC) . . . . . . . . . . . . . . . . . . 180

Moblico.com (Moblico) . . . . . . . . . . . . . . . . . . . . . . 338

Newgistics.com (Newgistics) . . . . . . . . . . . . . . . . . 168

Mobular.com (Mobular Technologies) . . . . . . . . . . . 119

NewMadisonAve.com (New Madison Ave) . . . . . . . 121

Mogreet.com (Mogreet Inc.) . . . . . . . . . . . . . . . . . . 321

Nexcess.net (Nexcess.net) . . . . . . . . . . . . . . . . . . . 284

Mojiva.com (Mojiva) . . . . . . . . . . . . . . . . . . . . . . . . 321

Nexternal.com (Nexternal Solutions) . . . . . . . . . . . 121

Molecular.com (Molecular Inc.) . . . . . . . . . . . . . . . . . 43

Nextopia.com (Nextopia Software Corp.) . . . . . . . . 252

Monetate.com (Monetate) . . . . . . . . . . . . . . . . . . . 213

nextPression.com (nextPression) . . . . . . . . . . . . . . 350

Monetra.com (Main Street Softworks) . . . . . . . . . . 199

NFSrv.com (National Fulfillment Services) . . . . . . . 167

Moneybookers.com (Moneybookers USA /Skrill) . . 200

NGCSoftware.com (NGC Software) . . . . . . . . . . . . . 268

MonsoonCommerce.com (Monsoon Commerce) . . 120

Nielsen-Netratings.com (The Nielsen Co.) . . . . . . . 278

MonsterPackaging.com (Monster Packaging) . . . . 268

Nitobi.com (Nitobi Software) . . . . . . . . . . . . . . . . . . 307

MoonshadowMobile.com (Moonshadow Mobile Inc.) . . . . . . . . . . . . . . . . . . 321 Moovweb.com (Moov Corp.) . . . . . . . . . . . . . . . . . . 311 MorePro.com (MorePro Marketing) . . . . . . . . . . . . . 232 MoreVisibility.com (MoreVisibility.com) . . . . . . . . . . 232 Motifcom (Motif) . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77 MotionPoint.com (MotionPoint Corp.) . . . . . . . . 61, 322 Motricity.com (Motricity) . . . . . . . . . . . . . . . . . . . . . 322 MountainMedia.com (Mountain Media) . . . . . . . . . 120 MovingMindsLLC.com (Moving Minds LLC) . . . . . . . 44 Movitas.com (Movitas LLC) . . . . . . . . . . . . . . . . . . 338 Mowbi.com (Mowbi LLC) . . . . . . . . . . . . . . . . . . . . 338 MoxieSoft.com (Moxsie Software) . . . . . . . . . . . . . 255 MRMWorldwide.com (MRM Worldwide) . . . . . . . . . 233

Merchante-Solutions.com (Merchant e-Solutions) . . . . . . . . . . . . . . . . 200, 328

MSCNet.com (Marketing Software Co.) . . . . . . . . . . . 87

MeridianApps.com (Meridian Inc.) . . . . . . . . . . . . . 307

mShopper.com (mShopper) . . . . . . . . . . . . . . . . . . 339

MeritDirect.com (MeritDirect) . . . . . . . . . . . . . . . . . 146

MSIWorldwideMail.com (MSI Worldwide Mail) . . . . . 97

Merkleinc.com (Merkle) . . . . . . . . . . . . . . . . . . . . . 146

Multi-channelRetail.com (Clicks & Mortar Consulting Inc.) . . . . . . . . . . . . . . 37

MessageSystems.com (Message Systems) . . . . . . 146 MetaMarketer.com ([meta]marketer) . . . . . . . . . . . 218 MetaResponse.com (MetaResponse Group) . . . . . . . . . . . . . . . . 146, 320 MetricsMarketing.com (Metrics Marketing Group) . . . . . . . . . . . . . . . . . . 277 mFoundry.com (mFoundry) . . . . . . . . . . . . . . . . . . 328 MGEcom.com (MGECOM) . . . . . . . . . . . . . . . . . . . . . 34 Mghus.com (MGH) . . . . . . . . . . . . . . . . . . . . . . . . . 320 Micros-Retail.com (MICROS-Retail) . . . . . . . . . . . . 119 Microsoft.com, Microsoft.com/CommerceServer (Microsoft Corp.) . . . . . . . . . . . . . . . . . . . . . 118, 338 MicroStrategy.com (MicroStrategy) . . . . . . . . . . . . . 88 MidcoConnections.com (Midco Connections) . . . . . . 77 Migcan.com (Mobile Interactive Group) . . . . . . . . . 349 mindSHIFT.com (mindSHIFT Technologies) . . . . . . . 119 Mirror-Image.com (Mirror Image Internet Inc.) . . . . . 60 MivaMerchant.com (Miva Merchant) . . . . . . . . . . . 119 MktAlt.com (Marketing Alternatives) . . . . . . . . . . . . . 76 Mmaglobal.com (Mobile Marketing Association) . . . 320 Mobclix.com (Mobclix Inc.) . . . . . . . . . . . . . . . . . . . 320 Mobify.me (Mobify) . . . . . . . . . . . . . . . . . . . . . . . . . 338 MobileAnthem.com (Mobile Anthem) . . . . . . . . . . . 331 MobileCommons.com (Mobile Commons) . . . . . . . 344 MobileCoupons.com (MobileCoupons.com) . . . . . . 349 MobileMessenger.com (Mobile Messenger) . . . . . . 345 MobileTag.com (Mobile Tag Inc.) . . . . . . . . . . . . . . 321 Mobilozophy.com (Mobilozophy) . . . . . . . . . . . . . . . 321 Mobius-Ecommerce.com (Mobius Knowledge Services) . . . . . . . . . . . . . . . 350


mUrgent.com (mUrgent) . . . . . . . . . . . . . . . . . . . . . 148 MyBuys.com (MyBuys) . . . . . . . . . . . . . . . . . . 214, 331 MyECheck.com (MyECheck) . . . . . . . . . . . . . . . . . . 200 MyLJM.com (LJM Freight Auditing & Consulting) . . . 43 MySpace.com (MySpace LLC) . . . . . . . . . . . . . . . . 255 NationalPack.com (National Packaging Corp.) . . . . 167 NaturalSol.com (Natural Solutions) . . . . . . . . . . . . . 181 Navarre.com (Navarre Corp.) . . . . . . . . . . . . . . . . . 268 NavigoInc.com (Navigo Consulting Group Inc.) . . . . . 44 NaviSite.com (NaviSite) . . . . . . . . . . . . . . . . . . . . . 283 NavteqMedia.com (Navteq Media Solutions) . . . . . 339 NCR.com/emarketing (NCR) . . . . . . . . . . . . . . . . . . 120

Nokia.com (Nokia) . . . . . . . . . . . . . . . . . . . . . . . . . 307 NoxSolutions.com (Nox Solutions LLC) . . . . . . . . . . 121 NumericJobs.com (Numeric LLC) . . . . . . . . . . . . . . 278 NVCLogistics.com (NVC Logistics Group) . . . . . . . . 168 Nxtbookmedia.com (Nxtbook Media) . . . . . . . . . . . . 61 Obopay.com (Obopay Inc.) . . . . . . . . . . . . . . . . . . . 329 OHL.com (OHL) . . . . . . . . . . . . . . . . . . . . . . . . . . . . 269 OKSAmeridial.net (OKS-Ameridial) . . . . . . . . . . . . . . 78 Omnego.com (Omnego) . . . . . . . . . . . . . . . . . . . . . 329 OmniFeedback.com (omniONE USA) . . . . . . . . . . . . 78 OmniTI.com (OmniTI Computer Consulting Inc.) . . . 294 Omniture.com (Adobe Omniture) . . . . . . . . . . . . . . 314 Omniture.com (Omniture) . . . . . . . . . . . . . . . . . . . . 278 OnBrand24.com (OnBrand24) . . . . . . . . . . . . . . . . . 78 Oneupweb.com (Oneupweb) . . . . . . . . . . . . . 233, 322 OnstreamMedia.com (Onstream Media Corp.) . . . . 176 OnTrac.com (OnTrac) . . . . . . . . . . . . . . . . . . . . . . . . 97 OnwardSearch.com (Onward Search) . . . . . . . . . . 234 OpenText.com (Open Text Corp.) . . . . . . . . . . . . . . . . 61 Openwave.com (Openwave Systems Inc.) . . . . . . . 345 OpinionLab.com (OpinionLab) . . . . . . . . . . . . . . . . . 214 Optaros.com (Optaros) . . . . . . . . . . . . . . . . . . . . . . . 61 OptimalPayments.com (Optimal Payments Plc) . . . 202 Oracle.com (Oracle Corp.) . . . . . . . . . . . . . . . . . . 62, 88 Oracle.com (Oracle/ATG) . . . . . . . . . . . . . . . . . 122, 339 Orcaone.com (oneTXT) . . . . . . . . . . . . . . . . . . . . . . 345 OrderDynamics.com (OrderDynamics Corp.) . . . . . . . . . . . . . . . . 122, 339 OrderGroove.com (OrderGroove) . . . . . . . . . . . . . . . 181 OrderLogix.com (OrderLogix) . . . . . . . . . . . . . . . . . 181

NearbyNow.com (NearbyNow) . . . . . . . . . . . . . . . . 307

OrderManagementSystems.com (Order Management Systems) . . . . . . . . . . . . . . . 168

Nellymoser.com (Nellymoser Inc.) . . . . . . . . . . . . . 322

OrderMotion.com (OrderMotion) . . . . . . . . . . . . . . . 182

Neolane.com (Neolane) . . . . . . . . . . . . . . . . . . . . . 148

OrderStorm.com (OrderStorm) . . . . . . . . . . . . . . . . 122

Neom.com (NeoMedia Technologies Inc.) . . . . . . . . 322

Ortery.com (Ortery Technologies Inc.) . . . . . . . . . . . . 62

NetAtlantic.com (Net Atlantic) . . . . . . . . . . . . . . . . . 148

OutofBoundsCommunications.com (Out of Bounds Communications LLC) . . . . . . . . . 234

Netbilling.com (NETbilling) . . . . . . . . . . . . . . . . . . . 202 Netbiscuits.com (Netbiscuits Inc.) . . . . . . . . . . . . . 339 NetElixir.com (NetElixir) . . . . . . . . . . . . . . . . . . . . . 233 NetLogical.com (NetLogical Internet Solutions Inc.) . . . . . . . . . . . . 293

OWD.com (One World Direct) . . . . . . . . . . . . . . . . . . 79 ozEworks.com (ozEworks Inc.) . . . . . . . . . . . . . . . . 294 Packsize.com (Packsize International LLC) . . . . . . . 168 PacNetServices.com (PacNet Services) . . . . . . . . . 202

Netop.com/live-guide (Netop) . . . . . . . . . . . . . . . . . 78

PandoNetworks.com (Pando Networks) . . . . . . . . . 177

Netrada.com (Netrada North America) . . . . . . . . . . 167

Paridym.com (Paridym Pictures) . . . . . . . . . . . . . . . 177

NetSuite.com (NetSuite) . . . . . . . . . . . . . . . . . . . . . 121

ParkCityGroup.com (Park City Group) . . . . . . . . . . . 269

NetTheory.com (Net Theory Inc.) . . . . . . . . . . . . . . 293

Parker-Software.com (Parker Software) . . . . . . . . . 278

NetX.com (NetX) . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Parse3.com (Parse3) . . . . . . . . . . . . . . . . . . . . . . . 122

Neustar.biz (Neustar) . . . . . . . . . . . . . . . . . . . 301, 345

Partners.WinBuyer.com (WinBuyer Ltd.) . . . . . . . . . 249

NewAgecom (New Age Electronics) . . . . . . . . . . . . 268

Payfirma.com (Payfirma) . . . . . . . . . . . . . . . . . . . . 202



URL Index PayLane.com (PayLane UK) . . . . . . . . . . . . . . . . . . 203

QAS.com (Experian QAS) . . . . . . . . . . . . . . . . . . . . . 86

SafetyPay.com (SafetyPay) . . . . . . . . . . . . . . . . . . . 205

PayLeap.com (PayLeap LLC) . . . . . . . . . . . . . . . . . 203

QInteractive.com (Q Interactive) . . . . . . . . . . . . . . . 149

SageMetrics.com (SageMetrics) . . . . . . . . . . . . . . 279

Payments.Amazon.com (Amazon Payments) . . . . . 186

QrArts.com (QR Arts LLC) . . . . . . . . . . . . . . . . . . . . 323

SalesTax.com (CCH) . . . . . . . . . . . . . . . . . . . . . . . . 190

PayPal.com (PayPal) . . . . . . . . . . . . . . . . . . . 203, 3239

QuantiSense.com (QuantiSense) . . . . . . . . . . . . . . . 89

SAP.com (SAP) . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125

Payvment.com (Payvment) . . . . . . . . . . . . . . . . . . . 256

Quest.com (Quest Software) . . . . . . . . . . . . . . . . . . . 90

Sapient.com (SapientNitro) . . . . . . . . . . . . . . . . . . . 324

Paywithisis.com (Isis) . . . . . . . . . . . . . . . . . . . . . . 328

Quova.com (Quova) . . . . . . . . . . . . . . . . . . . . . . . . 124

SAS.com (SAS Institute) . . . . . . . . . . . . . . . . . . . . . 279

PB.com/ecommerce (Pitney Bowes) . . . . . . . . . . . . 169

QWASI.com (QWASI Inc.) . . . . . . . . . . . . . . . . . . . . 324

PDGSoft.com (PDG Software) . . . . . . . . . . . . . . . . . 123

QwicKey.com (MagTek) . . . . . . . . . . . . . . . . . . . . . 199

SATOLabeling.com (SATO Labeling Solutions America) . . . . . . . . . . . 182

Pelago.com (Pelago Inc.) . . . . . . . . . . . . . . . . . . . . 345

Rackspace.com (Rackspace Hosting Inc.) . . . . . . . . 284

PepperjamNetwork.com (Pepperjam) . . . . . . . . . . . . 34

RadiantSystems.com (Radiant/NCR) . . . . . . . . . . . 124

Performics.com (Performics) . . . . . . . . . . . . . . . . . 234

RadishSystems.com (Radish Systems LLC) . . . . . . 350

Personaweb.com (Personaweb Inc.) . . . . . . . . . . . . 284

RadiumInteractive.com (Radium Interactive LLC) . . . . . . . . . . . . . . . . . . . 294

Pervasent.com (Pervasent) . . . . . . . . . . . . . . . . . . . 308 PFCFulfills.com (Promotion Fulfillment Center) . . . . 169 PFSweb.com (PFSweb) . . . . . . . . . . . . . . . . . . . . . 169 Phase2.com (Phase 2 International) . . . . . . . . . . . . . 44 PhotoScramble.com (Photoscramble.com) . . . . . . . . 62 PIPInsure.com (Parcel Insurance Plan) . . . . . . . . . . 269 PivotLink.com (PivotLink) . . . . . . . . . . . . . . . . . . . . . 89 PlanetPayment.com (Planet Payment) . . . . . . 203, 329 PMDigital.com (PM Digital) . . . . . . . . . . . . . . . . . . . 234

Savvis.com (Savvis) . . . . . . . . . . . . . . . . . . . . 284, 350 ScanLife.com (Scanbuy Inc.) . . . . . . . . . . . . . . . . . 324 Scene7.com (Adobe Scene7) . . . . . . . . . . . . . . . . . . 50

Rapleaf.com (Rapleaf) . . . . . . . . . . . . . . . . . . . . . . 215

Schaafpc.com (Schaaf-PartnerCentric) . . . . . . . . . . . 35

RatePoint.com (RatePoint Inc.) . . . . . . . . . . . . . . . . . 63

SCIGroup.com (SCI Group) . . . . . . . . . . . . . . . . . . . 270

RateVoice.com (RateVoice LLC) . . . . . . . . . . . . . . . . 64

SealedAir.com (Sealed Air Corp.) . . . . . . . . . . . . . . 170

Razorfish.com (Razorfish) . . . . . . . . . . . . . . . . . . . 295

Search-Mojo.com (Search Mojo) . . . . . . . . . . . . . . 238

ReardenCommerce.com (Rearden Commerce) . . . . 331

Search-Usability.com (Omni Marketing Interactive) . . . . . . . . . . . . . . . . 233

Recommender.Strands.com (Strands Recommender) . . . . . . . . . . . . . . . . . . . 216

PointRoll.com (PointRoll (ShopLocal)) . . . . . . . . . . . 323 Pontiflex.com (Pontiflex) . . . . . . . . . . . . . . . . . . . . . 256

RedPLC.com (Retail Decisions) . . . . . . . . . . . . . . . . 204

PostCodeAnywhere.com (Postcode Anywhere) . . . . 148

RedPrairie.com (RedPrairie/Escalate Retail) . . . . . . 124

Posterita.com (Posterita) . . . . . . . . . . . . . . . . . . . . 269

Refund-Retriever.com (Refund Retriever LLC) . . . . . 97

Powerfront.com (Powerfront) . . . . . . . . . . . . . . . . . . 62

RehrigPenn.com (Rehrig Penn Logistics) . . . . . . . . 270

PowerReviews.com (PowerReviews) . . . . . . . . . . . 214

RelevantCommunications.com (Relevant Communications) . . . . . . . . . . . . . . . . . 150

preCharge.com (preCharge Risk Management Solutions) . . . . . . . 302

Savtira.com (Savtira Corp.) . . . . . . . . . . . . . . . . . . . 125

RanchFulfillment.com (Ranch Fulfillment) . . . . . . . 170

RedLeafDevelopment.com (Red Leaf Development LLC) . . . . . . . . . . . . . . . . 295

PracticallyDutch.com (Practically Dutch) . . . . . . . . 294

SatoriSoftware.com (Satori Software) . . . . . . . . . . . 91 Savicom.net (Savicom) . . . . . . . . . . . . . . . . . . . . . . 151

RelevateGroup.com (Relevate) . . . . . . . . . . . . . . . . . 90 Replybuy.com (ReplyBuy Inc.) . . . . . . . . . . . . . . . . 330

PredictiveIntent.com (PredictiveIntent) . . . . . . . . . . 214

RepriseMedia.com (Reprise Media) . . . . . . . . . . . . 235

PrefaceMedia.com (Preface Media Inc.) . . . . . . . . . . 63

ResolutionMedia.com (Resolution Media) . . . . . . . . 235

Pregis.com (Pregis Corp.) . . . . . . . . . . . . . . . . . . . . 169

Resource.com (Resource Interactive) . . . . . . . 236, 308

PrepressIndia.com (Prepress India) . . . . . . . . . . . . . 63

Respondez.com (Respondez) . . . . . . . . . . . . . . . . . . 79

PriceGrabber.com (PriceGrabber) . . . . . . . . . . . . . . 246

ResponseMedia.com (Response Media) . . . . . . . . . 150

PriceManager.com (PriceManager.com) . . . . . . . . . . 89

Responsys.com (Responsys) . . . . . . . . . . . . . . . . . 150

Search-Werks.com (Search-Werks) . . . . . . . . . . . . 239 Searchandise.net (Searchandise Commerce) . . . . . 238 SearchDex.com (SearchDex LLC) . . . . . . . . . . . . . . 238 SearchFit.com (SearchFit) . . . . . . . . . . . . . . . . . . . 125 SearchRevolutions.com (Search Revolutions) . . . . 238 SearchSpring.net (SearchSpring) . . . . . . . . . . . . . . 252 Secure128.com (Secure128) . . . . . . . . . . . . . . . . . 125 SEDIntl.com (SED International) . . . . . . . . . . . . . . . 270 SeeWhy.com (SeeWhy) . . . . . . . . . . . . . . . . . . . . . . 279 SellPoint.net (SellPoint) . . . . . . . . . . . . . . . . . . . . . 177 SEOinhouse.com (SEOinhouse.com) . . . . . . . . . . . . 239 Seperia.com (Seperia) . . . . . . . . . . . . . . . . . . . . . . 239 Serv.io (Servio) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64 ShareASale.com (ShareASale) . . . . . . . . . . . . . . . . . 35 SHCDirect.com (SHC Direct) . . . . . . . . . . . . . . . . . . 215 ShipRightSolutions.com (Ship-Right Solutions LLC) . . . . . . . . . . . . . . . . . . 171

PriceRunner.com (PriceRunner UK) . . . . . . . . . . . . 247

ResultsMail.com (ResultsMail) . . . . . . . . . . . . . . . . 150

PrimeVisibility.com (Prime Visibility) . . . . . . . . . . . . 235

RetailInfoSys.com (Retail Information Systems) . . . . 90

ProductAds.Amazon.com (Amazon Services LLC, Amazon Product Ads) . . . . 244

ReturnPath.net (Return Path) . . . . . . . . . . . . . . . . . 151

Shipsurance.com (Shipsurance Insurance Services) . . . . . . . . . . . . . 98

RevereGroup.com (mPayy (The Revere Group)) . . . 329

Shipware.com (Shipware LLC) . . . . . . . . . . . . . . . . 270

Reverie.co.in (Reverie Technologies) . . . . . . . . . . . . 346

Shipwire.com (Shipwire) . . . . . . . . . . . . . . . . . . . . 182

RevolutionMoney.com (Revolution Money) . . . . . . . 204

Shop.com (SHOP•COM) . . . . . . . . . . . . . . . . . . . . . 247

ProductFeedManager.com (SmartFeed) . . . . . . . . . 248 Profinity.com (Profinity LLC) . . . . . . . . . . . . . . . . . . 204 ProfitRank.com (ProfitRank) . . . . . . . . . . . . . . . . . . . 35

ShipRush.com (Z-Firm LLC) . . . . . . . . . . . . . . . . . . 273

RichRelevance.com (RichRelevance) . . . . . . . . . . . 215

Shop.org (Shop.org) . . . . . . . . . . . . . . . . . . . . . . . . . 45

RightNow.com (RightNow Technologies) . . . . . . 79, 340

Shopatron.com (Shopatron Inc.) . . . . . . . . . . . 126, 340

Rigor.com (Rigor LLC) . . . . . . . . . . . . . . . . . . . . . . . 302

ShopIgniter.com (ShopIgniter) . . . . . . . . . . . . . . . . 256

ProsodieInteractive.com (Prosodie Interactive) . . . . 123

RimmKaufman.com (RKG | Rimm-Kaufman Group) . . . . . . . . . . . . . . . 236

Shopkick.com (Shopkick) . . . . . . . . . . . . . . . . . . . . 308

ProSourceDev.com (ProSource) . . . . . . . . . . . . . . . . 89

RiseInteractive.com (Rise Interactive) . . . . . . . . . . 236

Prolexic.com (Prolexic) . . . . . . . . . . . . . . . . . . . . . . 302 Pronto.com (Pronto) . . . . . . . . . . . . . . . . . . . . . . . . 247 ProPay.com (ProPay) . . . . . . . . . . . . . . . . . . . . . . . 204

Prospectiv.com (Prospectiv) . . . . . . . . . . . . . . . . . . 149

Riversand.com (Riversand Technologies) . . . . . . . . . 90

ProStores.com (ProStores) . . . . . . . . . . . . . . . . . . . 123

RJMetrics.com (RJMetrics) . . . . . . . . . . . . . . . . . . 279

Protus.com (Protus) . . . . . . . . . . . . . . . . . . . . . . . . 149

Rocketseed.com (Rocketseed International) . . . . . . 151

PulsePoint.com (PulsePoint) . . . . . . . . . . . . . . . . . . 149

ROIRevolution.com (ROI Revolution) . . . . . . . . 236, 311

PunchkickInteractive.com (Punchkick Interactive Inc.) . . . . . . . . . . . . . . . . . 323

Rosetta.com (Rosetta) . . . . . . . . . . . . . . . . . . . . . . 295

pureCommerce.com (pureCommerce) . . . . . . . . . . 124 PureOxygenMobile.com (Pure Oxygen Mobile) . . . . 323 PureVerticals.com (Pure Verticals Inc.) . . . . . . . . . . . 63 PWIM.com (PrairieWeb Internet Marketing Inc.) . . . 235


Royalmailers.com (Royalmailers.com) . . . . . . . . . . 170 RSRResearch.com (RSR Research LLC) . . . . . . . . . . 44 RunnerTech.com (Runner Technologies) . . . . . . . . . . 91 RushOrder.com (Rush Order) . . . . . . . . . . . . . . . . . 170


ShopLocal.com (ShopLocal LLC) . . . . . . . . . . . . . . 239 Shopping.com (Shopping.com) . . . . . . . . . . . . . . . . 247 ShoppingCartElite.com (Shopping Cart Elite) . . . . . 126 ShopSavvy.mobi (ShopSavvy (Big in Japan Inc.)) . . 351 ShopSocially.com (ShopSocially.com) . . . . . . . . . . 256 Shopster.com (Shopster E-Commerce) . . . . . . . . . . 126 ShopText.com (ShopText Inc.) . . . . . . . . . . . . . . . . 346 ShopVisible.com (ShopVisible) . . . . . . . . . . . . 126, 340 ShopWiki.com (ShopWiki Corp.) . . . . . . . . . . . 248, 351 Shopzilla.com (Shopzilla) . . . . . . . . . . . . . . . . . . . . 248 Shotfarm.com (Shotfarm) . . . . . . . . . . . . . . . . . . . . . 64


URL INDEX ShowUHow.com (ShowUhow Inc.). . . . . . . . . . . . . 324 SignalHQ.com (Signal). . . . . . . . . . . . . . . . . . . . . . 351 SignatureCard.com (Signature Card Services). . . . 205 SignatureLink.com (Signaturelink) . . . . . . . . . . . . 205 Silverpop.com (Silverpop Systems) . . . . . . . . . . . . 151 SimpleFeed.com (SimpleFeed Inc.) . . . . . . . . . . . . . 64 SingleFeed.com (SingleFeed) . . . . . . . . . . . . . . . . 240 SingleTouch.net (Single Touch Systems Inc.) . . . . . 324 Sitecore.net (Sitecore). . . . . . . . . . . . . . . . . . . . . . . 65 SiteForm.com (SiteForm Inc.) . . . . . . . . . . . . . . . . 295 Siteminis.com (Siteminis Inc.) . . . . . . . . . . . . . . . . 340 SiteSpect.com (SiteSpect). . . . . . . . . . . . . . . . . . . 280 SkuTouch.com, ReturnParcel.com (SkuTouch Solutions) . . . . . . . . . . . . . . . . . . . . . 271 Skybridgemg.com (Skybridge Direct Response Fulfillment & Customer Service) . . . . . . . . . . . . . 171

SmartIconTechnologies.com (SmartIcon Technologies LLC) . . . . . . . . . . . . . . . . 45 SmartOnline.com (Smart Online) . . . . . . . . . . . . . . 127 SmartReply.com (SmartReply Inc.) . . . . . . . . . . . . 346 SMIVision.com (SMI) . . . . . . . . . . . . . . . . . . . . . . . . 46 SMTP.com (SMTP.com) . . . . . . . . . . . . . . . . . . . . . 152 Snap36.com (Snap36). . . . . . . . . . . . . . . . . . . . . . . 65 Soasta.com (Soasta Inc.). . . . . . . . . . . . . . . . . . . . 303

STELLAService.com (STELLAService) . . . . . . . . . . . 46 Stepmiles.com (Stepmiles) . . . . . . . . . . . . . . . . . . 240 SterlingCommerce.com (Sterling Commerce (IBM)) . . . . . . . . . . . . . . . . . 341 StiboSystems.com (Stibo Systems). . . . . . . . . . . . . 65

SolidCactus.com (Solid Cactus). . . . . . . . . . . . . . . 127

StrangeloopNetworks.com (Strangeloop Networks) . . . . . . . . . . . . . . . . . . . 303

Solutionists.com.au (Solutionists Ltd.) . . . . . . . . . 127 Solutions.Liveperson.com (LivePerson). . . . . . . . . . 76 Sophelle.com (Sophelle) . . . . . . . . . . . . . . . . . . . . . 46 Sortprice.com (Sortprice.com). . . . . . . . . . . . . . . . 249

SpeedFC.com (SpeedFC) . . . . . . . . . . . . . . . . . . . . 171

SLI-Systems.com (S.L.I. Systems). . . . . . . . . 252, 313

SponsorMob.com (SponsorMob) . . . . . . . . . . . . . . 351

Sloan.UCR.edu (Sloan Center for Internet Retailing) . . . . . . . . . . . 45

Sprella.com (Sprella LLC) . . . . . . . . . . . . . . . . . . . 308

Smarter.com (Smarter.com). . . . . . . . . . . . . . . . . . 248

SteelHouse.com (SteelHouse) . . . . . . . . . . . . . . . . 215

StoneEdge.com (Stone Edge Technologies) . . . . . . 182

SkyPostal.com (SkyPostal Networks). . . . . . . . . . . . 98

SmartBear.com (SmartBear Software). . . . . . . . . . 302

Statlistics.com (Statlistics) . . . . . . . . . . . . . . . . . . 152

SocialAnnex.com (Social Annex) . . . . . . . . . . . . . . . 79

Skycore.com (Skycore LLC). . . . . . . . . . . . . . . . . . 346

Smart-Infosys.com (Smart Information Systems GmbH) . . . . . . . . . . 240

StartInternational.com (START International). . . . . 172

SolarWinds.com (SolarWinds) . . . . . . . . . . . . . . . . 303

SpecialistsMS.com (Specialists Marketing Services) . . . . . . . . . . . . . 152

Smallbusiness.Yahoo.com/ecommerce (Yahoo Small Business). . . . . . . . . . . . . . . . 131, 343

StarmountSystems.com (Starmount) . . . . . . . . . . 340

SprocketExpress.com (Sprocket Express LLC) . . . 171 SPSCommerce.com (SPS Commerce) . . . . . . . . . . 271 SPSInet.com (Systems & Programming Solutions) . . . . . . . . . . 271 Stampede.com (Stampede Technologies Inc.) . . . . 351 Stamps.com/shipping/ecommerce (Stamps.com) 172 StarchTech.com (StarchTech) . . . . . . . . . . . . . . . . 172

StrataBPO.com (Strata BPO) . . . . . . . . . . . . . . . . . . 80 StrategicDirectMarketing.com (Strategic Direct Marketing Group) . . . . . . . . . . . 152 StrategicFulfillment.com (Strategic Fulfillment Group) . . . . . . . . . . . . . . . . 172 Stratigent.com (Stratigent LLC) . . . . . . . . . . . . . . . 280 Streamliteinc.com (Streamlite) . . . . . . . . . . . . . . . . 98 StrongMail.com (StrongMail). . . . . . . . . . . . . . . . . 153 Styku.com (Styku) . . . . . . . . . . . . . . . . . . . . . . . . . . 65 SubmitExpress.com (Submit Express). . . . . . . . . . 240 SubscriberMail.com (SubscriberMail) . . . . . . . . . . 153 Subuno.com (Subuno) . . . . . . . . . . . . . . . . . . . . . . 205 SundaySky.com (SundaySky) . . . . . . . . . . . . . . . . . 66 Superb.net (Superb Internet Corp.) . . . . . . . . . . . . 285 SupportSave.com (SupportSave Solutions) . . . . . . . 80 SureSource.com (SureSource LLC) . . . . . . . . . . . . 173

INDEX TO ADVERTISERS Accertify, an American Express Co. . . . . . . . . . . . . . 3 www.accertify.com/oneplatform

Internet Retailer Mobile Commerce Top 300 Guide . . . .217 http://www.internetretailer.com/mobile300/

Alexander Interactive Inc. . . . . . . . . . . . . . . . . . 21 www.why.ai

Internet Retailer Reprints . . . . . . . . . . . . . . . . . . 49 http://www.internetretailer.com/reprints/

Americaneagle.com Inc. . . . . . . . . . . . . . . . . . . 25 www.americaneagle.com Bongo International . . . . . . . . . . . . . . . . . . . .159 www.Bongous.com Bronto Software Inc. . . . . . . . . . . . . . . . . . . . .135 www.bronto.com/ir Canada Post Borderfree . . . . . . . . . . . . . . . . . . . 7 www.selltocanadians.com IBM. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 www.theinteractivemarketingjourney.com CyberSource Corp. . . . . . . . . . . . . . . . . . . . . . 13 www.cybersource.com Digital River Inc. . . . . . . . . . . . . . . . . . . . . . .193 www.digitalriverpayments.com

Internet Retailer Second 500 Guide . . . . . . . . . . . .183 http://www.internetretailer.com/second500/ Internet Retailer Top 300 Europe . . . . . . . . . . . . . .147 http://www.internetretailer.com/europe300/ Internet Retailer Top 500 Guide . . . . . . Inside Back Cover http://www.internetretailer.com/top500/ Kiva Systems . . . . . . . . . . . . . . . . . . . . . . . . . 1 www.kivasystems.com/omnichannel Merchant e-Solutions . . . . . . . . . . . . . . . . . . . .201 http://www.merchante-solutions.com OrderMotion . . . . . . . . . . . . . . . . . . . . . . . . . . 5 www.ordermotion.com

Insite Software . . . . . . . . . . . . . . . . . . . . . . . 59 www.insitesoft.com/b2becommerceleader

Rimm-Kaufman Group . . . . . . . . . . . . . . . . . . .237 www.rimmkaufman.com

Internet Retailer Complete Guide to E-Commerce Technology Multiple Copies . . . . . . . . 27 http://www.internetretailer.com/guides/ e-commerce-technology/

SLI Systems . . . . . . . . . . . . . . . . Inside Front Cover www.getsliebooks.com

Internet Retailer Magazine/ Internet Retailer Newsletter Subscriptions. . . . . . . .101 http://www.internetretailer.com/free-subscriptions/ www.internetretailer.com

Speed FC . . . . . . . . . . . . . . . . . . . . . Back Cover www.speedfc.com Virid Inc. . . . . . . . . . . . . . . . . . . . . . . . . . . .129 www.virid.com



URL Index SwanPackaging.com (Swan Packaging Fulfillment) . . . . . . . . . . . . . . . . 173

Translations.com (Translations.com) . . . . . . . . . . . . 67

VetraAnalytics.com (Vetra Analytics) . . . . . . . . . . . 281

Sybase.com (Sybase 365 (Sybase Inc.)) . . . . . . . . . 346

TransportationImpact.com (Transportation Impact LLC) . . . . . . . . . . . . . . . . . 272

VidiEmi.com (Vidi Emi) . . . . . . . . . . . . . . . . . . . . . . 155

Symantec.com (Symantec) . . . . . . . . . . . . . . . . . . . 206

TranSystems.com (TranSystems) . . . . . . . . . . . . . . 272

SysIQ.com (SysIQ) . . . . . . . . . . . . . . . . . . . . . . . . . 127

Treepodia.com (Treepodia) . . . . . . . . . . . . . . . . . . . 177

T-immersion.com (Total Immersion) . . . . . . . . . . . . 352

TrialPay.com (TrialPay) . . . . . . . . . . . . . . . . . . . . . . 206

TachyonSolutions.com (Tachyon Solutions) . . . . . . 296

TriangleDirectMedia.com (Triangle Direct Media) . . . . . . . . . . . . . . . . . . . . . 241

Taction.com (Taction) . . . . . . . . . . . . . . . . . . . . . . . . 80 TagMan.com (TagMan) . . . . . . . . . . . . . . . . . . . . . . . 26 Take5S.com (Take 5 Solutions) . . . . . . . . . . . . . . . . 153 TAMRetail.com (TAM Retail) . . . . . . . . . . . . . . . . . . . 91 TARGUSinfo.com (TARGUSinfo) . . . . . . . . . . . . . . . . . 80 Tarsin.com (Tarsin Ltd.) . . . . . . . . . . . . . . . . . . . . . 341 Tealeaf.com (Tealeaf Technology Inc.) . . . . . . . 303, 313 TeamIDSLogistics.com (IDS Integrated Distribution Services) . . . . . . . . . . 263 Teapplix.com (Teapplix) . . . . . . . . . . . . . . . . . . . . . 173 TechSmith.com (TechSmith Corp.) . . . . . . . . . . . . . 296 Telecascade.com (Telecascade) . . . . . . . . . . . . . . . 341 TeleSign.com (TeleSign Corp.) . . . . . . . . . . . . . . . . . 91 TeleSoftSystems.ca (TeleSoft Systems) . . . . . . . . . . 81 TellApart.com (TellApart) . . . . . . . . . . . . . . . . . . . . 216 TELLUSweb.com (TELLUS) . . . . . . . . . . . . . . . . . . . 296 TensionAutomation.com (Tension Packaging & Automation) . . . . . . . . . . . . 173

TriggerEmails.com (Trigger Email Marketing) . . . . . 154 TrinityInsight.com (Trinity Insight LLC) . . . . . . . . . . . 47 trollyapp.com (Adepto Solutions) . . . . . . . . . . . . . . 254 TrueShip.com (TrueShip) . . . . . . . . . . . . . . . . . . . . 184 TRUSTe.com (TRUSTe) . . . . . . . . . . . . . . . . . . 206, 313 Trustwave.com (Trustwave) . . . . . . . . . . . . . . . . . . 304 Tsavo.com (Tsavo Media) . . . . . . . . . . . . . . . . . . . . . 67 TSYS.com (TSYS) . . . . . . . . . . . . . . . . . . . . . . . . . . 207 TTCMarketingSolutions.com (TTC Marketing Solutions) . . . . . . . . . . . . . . . . . . . 81 TurnTo.com (TurnTo Networks) . . . . . . . . . . . . . . . . 257 Twitter.com (Twitter) . . . . . . . . . . . . . . . . . . . . . . . . 257 U-Pic.com (U-PIC Insurance Services) . . . . . . . . . . . 99 UBL.org (UniversalBusinessListing.org) . . . . . . . . . . 253 UgamInteractive.com (Ugam Interactive) . . . . . . . . . 67 UnboundCommerce.com (Unbound Commerce) . . . 341 UnitedFSI.com (United Fulfillment Solutions) . . . . . 174

Terno.com (Terno & Associates) . . . . . . . . . . . . . . . 184

UnitedMarket.com (United Marketing Group) . . . . . 154

TestimonialDirector.com (Testimonial Director) . . . . 66

UniteU.com (UniteU Technologies) . . . . . . . . . 128, 341

Textbroker.com (Textbroker International LLC) . . . . . 66

UnityMobile.com (Unity Mobile) . . . . . . . . . . . . . . . 342

TextDigger.com (TextDigger) . . . . . . . . . . . . . . . . . . . 66

UPS.com (UPS) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99

Textopoly.com (Textopoly) . . . . . . . . . . . . . . . . . . . . 325

UpSellit.com (UpSellit.com) . . . . . . . . . . . . . . . . . . . 81

ThanxMedia.com (Thanx Media) . . . . . . . . . . . . . . 253

UpsideWireless.com (Upside Wireless Inc.) . . . . . . 347

The-Connection.com (The Connection) . . . . . . . . . . 72

UPSMailInnovations.com (UPS Mail Innovations) . . . 99

The41st.com (The 41st Parameter) . . . . . . . . . . . . 185

UpSnap.com (UpSNAP Inc.) . . . . . . . . . . . . . . . . . . 325

TheConspiracyNYC.com (The Conspiracy) . . . . . . . 306

Upsourceinc.com (Upsource) . . . . . . . . . . . . . . . . . . 82

TheFind.com (TheFind) . . . . . . . . . . . . . . . . . . . . . . 249

UpstreamCommerce.com (Upstream Commerce) . . . . . . . . . . . . . . . . . . . . . 280

TheFSAGroup.com (The FSA Group) . . . . . . . . . . . . 142 TheTradeDesk.com (The Trade Desk) . . . . . . . . . . . 280 thinkARS.com (ARS Interactive) . . . . . . . . . . . . . . . . 50 ThisNext.com (ThisNext) . . . . . . . . . . . . . . . . . . . . 257 ThreatMetrix.com (ThreatMetrix) . . . . . . . . . . . . . . 304 TIBCO.com (TIBCO Software) . . . . . . . . . . . . . . . . . 216 Tobii.com (Tobii Technology Inc) . . . . . . . . . . . . . . . . 46 Topica.com (Topica) . . . . . . . . . . . . . . . . . . . . . . . . 154 TopRankMarketing.com (TopRank Online Marketing) . . . . . . . . . . . . . . . . . 241 TopRight.com (Top Right) . . . . . . . . . . . . . . . . . . . . 153

US.ArvatoSystems.com (Arvato Systems) . . . . . . . 105 USA800.com (USA800) . . . . . . . . . . . . . . . . . . . . . . . 82 UsabilitySciences.com (Usability Sciences Corp.) . . . 47 Usablenet.com (Usablenet Inc.) . . . . . . . . . . . . . . . 342 USAEpay.com (USA ePay) . . . . . . . . . . . . . . . . . . . . 207 USAFill.com (USA Fulfillment) . . . . . . . . . . . . . . . . . . 82 UserCentric.com (User Centric Inc.) . . . . . . . . . . . . . 47 UserZoom.com (UserZoom Inc.) . . . . . . . . . . . . . . . 304 USPS.com (USPS.com) . . . . . . . . . . . . . . . . . . . . . . . 99 V12Groupcom (V12 Group) . . . . . . . . . . . . . . . . . . . . 92

Torbit.com (Torbit) . . . . . . . . . . . . . . . . . . . . . . . . . 313

Valtech.com (Valtech) . . . . . . . . . . . . . . . . . . . . . . . . 47

TorreyCommerce.com (TorreyCommerce) . . . . . . . 271

Velaro.com (Velaro) . . . . . . . . . . . . . . . . . . . . . . . . . 82

TouchCommerce.com (TouchCommerce) . . . . . . . . . 81

Velti.com (Velti USA Inc.) . . . . . . . . . . . . . . . . . . . . 352

TowerData.com (TowerData) . . . . . . . . . . . . . . . . . 154

Venda.com (Venda) . . . . . . . . . . . . . . . . . . . . . . . . 128

TR3Solutions.com (TR3 Solutions) . . . . . . . . . . . . . 272

Vendaria.com (Vendaria Media) . . . . . . . . . . . . . . . . 68

Trada.com (Trada) . . . . . . . . . . . . . . . . . . . . . . . . . 241

VendorNet.com (VendorNet) . . . . . . . . . . . . . . . . . . 273

TrademarkCommerce.com (TrademarkCommerce.com) . . . . . . . . . . . . . . . . 272

VenturaWebDesign.com (Ventura Web Design) . . . . 296

TransactionWireless.com (Transaction Wireless) . . 347 TranscendPeople.com (Transcend People Ltd.) . . . . . 67 TransExpress.com (TransExpress) . . . . . . . . . . . . . . 98 TransFirst.com (TransFirst) . . . . . . . . . . . . . . . . . . . 206


Verifi.com (Verifi) . . . . . . . . . . . . . . . . . . . . . . . . . . 207 VerizonBusiness.com (Verizon Business) . . . . . . . . 285 Vertexinc.com (Vertex) . . . . . . . . . . . . . . . . . . . . . . 207 VerticalResponse.com (VerticalResponse) . . . . . . . 155 Veruta.com (Veruta) . . . . . . . . . . . . . . . . . . . . . . . . 216


Vindicia.com (Vindicia) . . . . . . . . . . . . . . . . . . . . . . 208 Virid.com (Virid) . . . . . . . . . . . . . . . . . . . . . . . 128, 311 Vivotech.com (Vivotech Inc.) . . . . . . . . . . . . . . . . . . 330 Vizad.com (Vizad) . . . . . . . . . . . . . . . . . . . . . . . . . . 241 VMBC.com (VMBC) . . . . . . . . . . . . . . . . . . . . . . . . . 352 Volusion.com (Volusion Inc.) . . . . . . . . . . . . . . 128, 342 Vortx.com (Vortx Inc.) . . . . . . . . . . . . . . . . . . . . . . . 342 Vovici.com (Vovici) . . . . . . . . . . . . . . . . . . . . . . . . . . 83 Ware-Pak.com (Ware-Pak) . . . . . . . . . . . . . . . . . . . 174 Warp9inc.com (Warp 9) . . . . . . . . . . . . . . . . . . . . . 130 Warrantech.com (Warrantech) . . . . . . . . . . . . . . . . . 83 WarwickFulfillment.com (Warwick Fulfillment Solutions) . . . . . . . . . . . . . . 174 Web-Ignite.com (Web-Ignite) . . . . . . . . . . . . . . . . . 242 Web.com (Web.com) . . . . . . . . . . . . . . . . . . . . . . . 285 WebCollage.com (WebCollage) . . . . . . . . . . . . . . . . . 68 WebDesignSolutions.com (Web Design Solutions Inc.) . . . . . . . . . . . . . . . . . 297 Webgility.com (Webgility LLC) . . . . . . . . . . . . . . . . . 92 Webgistix.com (Webgistix) . . . . . . . . . . . . . . . . . . . 174 WebLinc.com (WebLinc eCommerce) . . . . . . . . . . . 130 Webloyalty.com (Webloyalty.com) . . . . . . . . . . . . . . 130 WebMetro.com (WebMetro) . . . . . . . . . . . . . . . . . . 242 WebsiteAlive.com (WebsiteAlive) . . . . . . . . . . . . . . . 83 WebsiteAlive.com (AYU Technologies) . . . . . . . . . . . 343 WebSitePublicity.com (@Website Publicity) . . . . . . 218 WebSpiders.com (Web Spiders) . . . . . . . . . . . . 68, 308 WebTrends.com (WebTrends) . . . . . . . . . . . . . . . . . 281 WebVisible.com (Web Visible) . . . . . . . . . . . . . . . . . 242 WellsFargo.com (Wells Fargo) . . . . . . . . . . . . . . . . 208 WestDirect.com (West Direct LLC) . . . . . . . . . . . . . . 83 WesternUnion.com (Western Union) . . . . . . . . . . . . 208 WhatCounts.com (WhatCounts) . . . . . . . . . . . . . . . 155 Where2GetIt.com (Where 2 Get It Inc.) . . . . . . . . . . 309 Whoop.com (Whoop) . . . . . . . . . . . . . . . . . . . . . . . 309 Wipro.com (Wipro Ltd.) . . . . . . . . . . . . . . . . . . . . . . . 92 Wordtracker.com (Wordtracker) . . . . . . . . . . . . . . . 242 WorkLight.com (WorkLight Inc.) . . . . . . . . . . . . . . . 342 WorldPay.com (WorldPay) . . . . . . . . . . . . . . . . . . . . 208 Wpromote.com (Wpromote) . . . . . . . . . . . . . . . . . . 243 WriteItOnce.com (JTA Consulting) . . . . . . . . . . . . . 180 XPOMail.com (XPO) . . . . . . . . . . . . . . . . . . . . . . . . 100 YankeeGroup.com (Yankee Group) . . . . . . . . . . . . . . 48 YellowBrix.com (YellowBrix) . . . . . . . . . . . . . . . . . . . 68 YourAmigo.com (YourAmigo) . . . . . . . . . . . . . . . . . 243 YouTube.com (YouTube) . . . . . . . . . . . . . . . . . . . . . 257 ZaneRay.com (The ZaneRay Group) . . . . . . . . . . . . 131 Zanox.com (zanox) . . . . . . . . . . . . . . . . . . . . . . . . . . 35 Zebra.com (Zebra Technologies Corp.) . . . . . . . . . . 273 Zend.com (Zend Technologies) . . . . . . . . . . . . . . . . 297 ZetaInteractive.com (Zeta Interactive) . . . . . . . . . . 155 Znode.com (Znode) . . . . . . . . . . . . . . . . . . . . . . . . 131 Zong.com (Zong Inc.) . . . . . . . . . . . . . . . . . . . . . . . 330 Zoovy.com (Zoovy) . . . . . . . . . . . . . . . . . . . . . . . . . 131 Zrinity.com (Zrinity) . . . . . . . . . . . . . . . . . . . . . . . . 156


Announcing

TOP 500 GUIDE: 2011 Edition The #1 Data Source on E-Retailing In America is Now Available The 2011 Top 500 Guide® is the only authoritative ranking and the most comprehensive analysis of North America’s 500 largest e-retailers based on annual web sales. Top 500 Guide® is an indispensable strategic reference tool for retailing on the Internet, packed with financial and operational data on each of the 500 largest retail web sites in the U.S.

TOP 100 WEB RETAILERS OPERATING DATA FINANCIAL 2010 Sales: $10,200,000,000 2009 Sales: $9,800,000,000 2008 Sales: $7,700,000,000 2007 Sales: $5,600,000,000 2006 Sales: $4,900,000,000 2010 Growth Rate: 4.08%

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taples in November 2010 launched an e-commerce site in Australia, the 21st global site for the U.S.-based office supply chain. The site, Staples.com.au, is aimed primarily at OPERATIONS serving smaller companies in Australia, Monthly Visits: 20,000,000 1 says Steve Bussberg, senior vice president 4 Monthly Unique Visitors: 8,603,925 of Staples Business Delivery, the business Conversion Rate: 9.90% 1 unit responsible for the chain’s e-commerce Average Ticket: $430 1 Total SKUs on Web: 45,000 operations. “The web site was the perfect Number of states sales tax collected in: 48 vehicle to bring our great selection of office G WEB SITE SUMMARY RKETIN products to small businesses,” Bussberg A M URL: Staples.com, StaplesLink.com IL ting says. StaplesMa inrke August also made three international appointments in an effort to E-MA ail Year Launched: / 1998 bolsterE-M the company’s growth globally. The office supplies retailer named John Barton ACES Category: Office Supplies PL ET executive vice president of international development; Anders Kristiansen president K Merchant Type: Retail Chain ces MAR rketpla Parent Company: StaplesMa Inc. of Staples China; and Noah Herschman chief of merchandising for Staples China. Online Cat CUSTOMER SATISFACTION Barton, previously Staples’ executive vice president alogof/creal estate, now oversees the Rank Browser Satisfaction: 80 allalso Social retailer’s Chinese, Indian and South American units. He’ll the company’s rks cedevelop 8 Liberty Purchase Intent Score: 87 nter channels. He Netwo Meretail, worldwide operational best practices10across its dia Cor contract and catalog CDW Cor Multichannel Value Index: 83.5 p. 2010 we p.operating will report to Mike Miles, president21and officer of Staples. Kristiansen b sales L.L.chief Bean Inc. $3,040 PERFORMANCE 6 200 23 Sys ,000,0report oversees all day-to-day operations for Staples’ will John temax business in China. 00 1 $2,to9 we b sal $2,He 717,12 Inc. 26 HSN Response Time: 2.94 seconds 580,00 es Growth 95 1 $2,division $1,373Asia7,5Pacific Inc. 0,0 Barton. Kristiansen previously worked 30 Avoas managing director of the ,20 Site Availability: 99.90% 470,11 00 1 17.8% n Produc $1,322 1,775 1 $1, 5,9 33 Reddistributor ,10 at Lyreco SA., a business-to-business Prior to Lyreco, 064,49 95 1 10.0% Consistency: Fair cats USA ts Inc.of office supplies. $1,174 0,000 1 $1, 7,500 1 37 ,74 170 PC 5,6 29. Kristiansen held various positions at office in Europe, as ,00 GBC Con supplies companies $76 00 such MARKETING $1,013 0,000 1 13. 0% 8,259, 40 Cab nection Inc. l ,672,4for 970 1 ela’s Inc. in Denmark. As chief 0% l l Herlitz in Germany44and Bogpa $716,5of merchandising in Belgium, Search Engine Shoppers 2010: 29% of all traffic 00 $738,7 45,003 l Musici 11,509 1 15.9% l l an’s Frie merchandising $60function l l StapleslChina, Search Engine Shoppers 2009: 31% of all traffic 5,900, $714,8 Herschman leads45a1-8 consolidated contract, nd Inc. l l 4.0 000 across l 00l 92, om Shop.c ng.com Shoppi iki.com ShopW . lla Inc Shopzi er.com Smart m ice.co tpr Sor . er Ltd WinBuy ng Shoppi m Yahoo progra e-mail ently an Have d promin is locate Opt-in

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3 Apple Inc. 4 Dell 2010 we Inc. 14 Son yStyle. $5,227 b sales 200 com 19 HP ,50 Home $4,801 0,000 1 $4, 9 web sales & Hom 35 Sym ,800,0 1 % l $573,9 000 e Office l l 00 $4, 250,000,000 1 Growth antec 54 Sch Flowers.co $46 l l 15, l l 0.2% Store $1,955,200,0 Corp. l l 68 Mic m Inc. olastic $546,1 000 1 $53 8,600,000 l l l ros 00 1 $1, 530,000,000 1 23.0% l Inc. 63 $1,548 l oft l 13, Nut l 29. 6,369, Corp. 70 Ral risy ,72 3% 880,00 l l $469,9 591 l 6.0% ph l l 64 Orie stem Inc. $513,6 000 1 7.0 l l 0,000 1 $675,0 1,350 1 $1, 00,000 l l l 78 Nik Lauren Media ntal Tra l l 00,000 482 l % l l 00, $37 l 4.0% l e 5,0 l l 76 WEB ding Co. $498,5 LLC $302,0 000 1 $65 ,030,000 1 l SERVICES $31 00,000 Signat SITE l 137 Sho Inc. 6.3% l l 00, l l 00, l l l l 4.5% es.com 2,105, l l 79 Orc ure Styles LLC Inc. $350,0 000 $300,0 000 1 $27 0,000,000 l l l -5.7 l l 138 l 627 l har Inc. Customer Service 00, l % l 00, VF Cor $312,0 l 1,800, l 3.8% 81 Wei d Brands Cor $308,6 000 $260,0 000 l l 00, l Account 000 1 139 NBT p. l l 7.1% 1 ght $20 18, l Status/History l 2011 l l 00, $266,0 000 11.1% l 84 Sho Watchers Inte p. $305,0 241 l l $120,0 000 1 $20 0,000,000 60, l Buy l Inc. 143 LEG Y Inc. Rank 1 l l pNBC.c 00,000 Online/Pick Up In1 Store1.1% l l rnationa 00, l l $243,1 000 l l 50.0% 8,000, n.com l l l 85 Nor om l Inc. $120,0 000 28,000 Click$25 000 1 1,0 149 The O Brand Ret l l l l 1 Amazo 2.3% l l thern Too 00,000 1to Talk l to Call/Click $99 00, l $23 l l 25. ail l ,20 000 Inc. l l 8,8 0% s 88 Sie $255,1 0,0 l + Equ $119,3 00, l l l 164 Coa Estee Lauder Inc. 6.0% rra 32, Converter l l 2 Staple $94,65 00 21.0% 00, $231,6 000 Currency l l l l l l l Cos. Inc. 94 Blu Trading Pos ipment Co. $196,0 000 0,000 1 l $116,6 000 Inc. 56, -4.7% 169 Dec ch Inc. l l est l l t Inc. Amazon Checkout $10 00, Shipping Date 30, $225,0 000 l Estimated 26.8% l l 3 Apple l l 97 Col em Brands $177,6 000 21. l l l $107,1 000 1 $10 4,000,000 00, l l 179 Pan kers Outdoo ony Bra Inc. American Express Inc. 8% 77, l l Checkout 66, $219,6 000 l Express 14.7% l 9,0 r Corp. aso l l 4 Dell nds Inc. 99 Gree $210,0 000 30. Inc. l l 29, $93,25 000 1 $10 00,000 1 l l 190 Und nic Corp. of l l 00, Shipping 4% Depot l Return $190,3 484 1 Free 3,5 1,100, 7.0% 101 1-8 n Mountain Coff Nor l $205,2 000 l l 5 Office 53, $91,80 00 1 ) 196 Fos er Armour Inc. th America 7.1% ee RoasterDeferred Payment 00 l 61, $81,09 000 1 6.0 Chat/E-Mail $187,4 000 1 l Live rt.com 0,0 merce 103 Har Contacts sil l l l l $177,9 200 1 7.0 % s Inc. 0,0 25, $85,19 00 E-Com 6 Walma dings Corp. Inc. 198 Cro Inc. ry and l 00,000 $75,70 00 1 15.0% Order Confirmation % $184,0 000 1 l$17 3,4 Liberty l l cs Inc. Hol David 0,000 00,000 l $77,00 72 1 8,5 p. (QVC, 203 Hol 7.0 l l l 7 Sears 00, l Cor $81 l Order Status din % Tem $179,8 0,0 21.3% gs Inc. ,916,8 2010 Top l l l $166,3 000 1 5.0 Media l l l 17,352 1 $75,47 00 1 204 Jon pur-Pedic Inte l 92, labels $52,85 00 1 4.0 25 Pre-paid % l l 8 Liberty 5,5 l l es Ret rnation 2010 Tot catalog/c $175,500,000 $168,0 162 10. l l % 0,0 ax Inc. $75,00 00 1 l l 205 adi ail al Inc. 6% all cenChecks $50,25 00 1 45.7% Rain 53, Checks l 0,0 l l 9 OfficeM das Am Corp. 2009 Top al cataloElectronic ter sal $182,6 600 1 7.0 0,0 $72,66 00 l g/call Checkout 219 Sel eric l es $16 l Real-Time 00,000Inventory % Corp. $60,50 00 50.2% 25 cat Google Check 0,0 ect Com a Inc. l alog/c center sal l l 0,0 10 CDW $71,90 00 1 8,282, 243 NB fort Cor es $20 ,64Ship all cen $51,90 00 24.0% % l to Multiple-3.9 Addresses 0,0 t Buy Co. l l We p. ter sal 0,0 ,397,2 996 $71,50 00 11 Bes l l es 93, Cost Calculator 246 Vera b Express l Shipping $51,50 00 1 40.0% 0,0 egg Inc. Bra l l 0,0 Growth $14,901,0 817 $62,30 00 1 l l l 2010 Top dley Retail 12 New 92,607 Tracking $65,00 00 39.6% l l PayPal ShaExpress l 0,000 l 11.7% l Shipment re of totaCheckout l l Inc. Sto 0,0 25 $51 1 l res flix l ,782,2 LLC l $61,00 00 10.0% l 81. Private Label Credit Card 2010 Tot consumer 13 Net l l com 6% Toll-Free Number 0,0 l $51,25 50 1 yStyle. l l 2009 Top al consum brand ma $45,82 00 l RevolutionCard 0,000 1 l l 2.1% 14 Son nufact Rank l l er bra er Inc. 5,000 l l 25 con l urer sal nd ma . Graing l l Stored Value Cards sumer For social networks and online Corp. l nufact es $16 $41,000,000 1 13.0% l 15 W.W 2 Staple l l brand olesale l l rks ,532,4 l marketplaces, see p. TK. manuf urer sales 25.0% s tco Wh l 32,072 Body Wo 5 Office Inc. acture l l l 16 Cos l l h and 2010 we r sales $17,441,332, l l l ct & Bat cy’s Inc. 6 Walma Depot Inc. l l l 17 Ma ret Dire $10,20 b sales 200 Growth $14,698,3 833 l l Store l 11,800 0,000, Share 7 Sears rt.com oria’s Sec 9 web 12.5% l l e Office 000 of $4, 18 Vict sal l Hol tota Hom 100 l & es $9,800 l 94. l ,00 9 OfficeM dings Cor l Growth Home ,000,0 Scene7, 8% Adobe l p. $4,095 0,000In-house, ax Inc. 19 HP l l Co. Inc. 11 Bes l l ,000,0 1 $4,100,00 00 Rank 4.1% t Buy Co. 00 ChannelAdvisor (RichFX) 0,0 . Penney $3,107 l l 20 J.C 15 W.W l ,145,0 1 $3,500,00 00 l l Inc. 0.0iProspect, l 01 Marketing: . 1 Amazo $2,Search % 0,0In-house, . Bean 858,61 Engine 00 1 16 Cos Grainger Inc. l l l 21 L.L l 8,343 1 $2,774,236,6 17.0% p. 12 New n.com Inc. tco Wh $2,500 ResponseMine l l l 08 1 get Cor $2,775 olesale 2010 we egg Inc. 17 Ma l ,000,0 l l 22 Tar ,357,6 1 12.0% cy’s Inc. 13 Net Corp. 00 $1,800 Inc. l l Security Certification: l 14 $2,200 VeriSign $34,20 b sales 200 flix 18 Victo temax ,00 3.0 ,00 0,0 l l 27 Ove Inc. ria’s 23 Sys $1,700 0,000 In-house ct $1,371 0,000 13. % rstock. l 20 J.C Secret Direct & Bath $2,500 00,000 $24 9 web sales ,000,0 l Inc. Dire l ,00 Inc. com l 28 . Gap 00 ,00 6% ,51 Penney $1,604 l and Amway 24 In-house,0,0 Endeca Inc. 00 $1, onoma l l 22 Tar $2,160 0,000 $2, 0,000,000 Growth ,55 Co. Inc. Body Works l Global 31.3% get 32 Buy liams-S 00 1 $1, 600 ,00 $1,563Web3,6 300,00 l 0,000 39.5% IBM,00Coremetrics, Adobe Omniture l l 25 Wil .co 24 Gap Corp. $1,090 0,000 $1, ,49 Analytics: 0,0 243 l l l 6.3% ,840,0 1 36 Vist m Inc. ,00 Inc. Inc. Dire $1,530 0,000 1 $1, In-house 670,26 00 l l 8.7% 00 aprint 25 Wil ,000,0 9,000 26 HSN $912,5 0,000 29.0% com Inc. Ltd. liams-S ct 46 dru $87 00 $1, 445,00Monitoring: l l $1,330 Web 0,0 48, l 29.3% rstock. HP, Keynote Systems gst onoma 29 Toy ,12 Performance 500,00 00 $740,8 070 1 $88 6,769,000 l 27 Ove 8.2% 47 Pea ore.com Inc. bal s Inc. l l $1,265 9,152 1 $1, 0,000 79, l l pod 31 Koh 'R' Us Inc. way Glo ,60 209 $670,0 123 1 $69 5,969,000 1 24.3% l l 2.0% 49 p. XXX. LLC l l 28 Am l's $1,197 0,000 1 $1, 5.,20 Inc. 30, 0,345, ACSI8,3 Methodology by ForeSee Results, see Gilt 3.0% 20 1 l Gro 34 Nor Corp. l l ,00 120,00 $456,5 000 s ‘R’ Us 10.0% 51 CSN upe dstrom $515,8 810 1 7.3 l l 0,000 00,000 29 Toy $782,0 0,000 ts Inc. 26, duc 38 Inc. Sto $94 % l $45 00, 000 Saks res LLC 13.0% 3,000, n Pro 1,330, 52 PC $37 $743,4 000 29.9% l l 000 30 Avo Ma 39 The Direct $602,0 www.internetretailer.com p. $425,0 000 1 $41 5,600,000 00,000 26.9% l l 59 U.S ll Inc. Neima 00,000 l’s Cor 00, $70 21. 0,3 Koh . Auto 5,000, 5% n 41 Bar 31 $49 $380,0 000 1 $17 00,000 1 29.9% l l Parts Net 60 Blu nesand Marcus Gro 00, $584,8 000 1 $56 1,500,000 .com Inc. 10.0% 0,000, e Nile up Noble.c work 2 42 Blo l l $379,0 000 32, 32 Buy Inc. ckb 61 Ma om Inc. Inc. $251,0 000 150 00, l $574,1 458 1 $43 3,000,000 1 51.3% rke cats USA .0% 00, 43 The uster Inc. $333,5 000 00, 25.2% 0,023, l 33 Red 65 Zon t America $301,0 000 51. Home 16,396 1 $573,0 000 866 1 l rom Inc. es 4% Dep 00, 48 $51 dst $33 00, l Urban ot Inc. 36.0% 9,000, 2,900, 66 Shu $176,2 000 25. 34 Nor $569,3 000 000 Corp. tter 9% 88, 50 J. Cre Outfitters Inc. $46 l $332,2 000 01, antec 10.6% 67 YOO fly Inc. $302,1 000 89. 07, l l $550,0 600 1 $55 2,000,000 35 Sym X 2% 00, 53 Foo w Group Inc. Ltd. $309,0 948 00, l l 69 Anc Group t Locker $321,3 000 10. aprint 00, $433,8 000 1 $50 2,720,000 1 24.0% l l est 2% 36 Vist 46, Inc. $307,7 000 tion Inc. 00, 0,000, 3.0% l 71 FTD ry.com Inc. $270,0 855 00, $397,2 000 Connec 000 l 3.4% 00, Group $32 $304,7 000 37 PC 95, 10.0% Inc. 2010 Top 72 Dia Inc. $246,4 000 14. l 00, $375,0 280 1 $34 3,680,000 s Direct per 4% 00, s Group $300,9 000 25 34.0% 6,680, 38 Sak 74 Dis s.com $216,4 000 24. n Marcu 2010 Tot retail cha 00,000 31, 000 1 l l ney Sho 9% 00,000 Neima $292,2 000 14.6% l 2009 Top al retail cha in sales $45$344,000,000 75 Fre pping $22 39 The 40, 40. 4,9 Inc. shD 8% l in ,13 $292,0 000 1 $28 02,000 25 reta ela’s Inc. 9.0% om Inc. 77 Hay irect LLC l 00, il chain sales $55 9,265,434 40 Cab 33.8% 1,000, needle Noble.c ,316,0 $273,7 000 l l 000 1 sales Inc. 80 Bui nesand $18 42, 26, 4.0% ld.com 41 Bar Growth $40,716,2 969 $268,8 000 1 $24 2,000,000 er Inc. l Inc. 46,408 00, Share ckbust Inc. 42 Blo page XX. of tota 10.9% $265,6 000 1 $24 6,600,000 1 60.4% Depot 14 l n. See l 81. 50, 11.0% Home Interne Inc. 6% ment take 2010 Top $243,0 000 1 $24 0,000,000 m 43 The Friend sure t Retai 00, l 12.0% 1,500, ler.co 25 no mea sician’s 2010 Tot web only 000 m Inc. 000 1 ler  tretai cates l 44 Mu $16 ers.co 10.0% l . “-” indi 20 interne 2009 Top al web onl sales $48 6,320,000 link 00-Flow 11 w. no 1-8 To s ,221,6 l y sales ww 45 p 50 46.1% 25 we .com Inc. indicate l 0 Guide b only $56,88 58,537 gstore s Inc. sales 5,317, 46 dru System l 1. Inte erpop pod LLC Growth $36,071,9 445 rnet Ret Inc. 35,665 47 Pea from Silv Share ailer esti fitters of tota 33.7% ng data an Out mate l 84. marketi 48 Urb 2. U.S. 8% E-mail Auto Par Groupe ts Networ Inc. 49 Gilt k acquire w Group Guide d J.C. 50 J. Cre ww p 500 Whi

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