CORPORATE POLICY GROOMING & UNIFORM
Table of Contents 1.
INTRODUCTION
1
2.
GROOMING GUIDE
4
3.
4.
2.1.
Male & Female Hairstyles
2.2.
Male & Female Hair Colour
14
2.3.
Skin Care, Make-up & Appearance Guide
15
2.4.
Personal Hygiene
17
UNIFORM
5
18
3.1.
Uniform Overview
18
3.2.
Female Uniform Wearer Guide
24
3.3.
Male Uniform Wearer Guide
31
3.4.
Other Uniform Items
36
3.5.
Other Uniform Staff
37
3.6.
Name Badge, Identification
38
3.7.
Accessories
43
3.8.
Uniform Care
48
3.9.
Uniform Security
50
3.10.
Issuing & Returning of Uniform
50
UNIFORM SHOES POLICY
51
4.1.
Female Staff in Hong Kong
51
4.2.
Female Staff in Outport
54
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CORPORATE POLICY GROOMING & UNIFORM
5.
6.
II
4.3.
Selecting Guidelines
55
4.4.
Male Staff in Hong Kong
56
4.5.
Male staff in Outport
57
CONDUCT WHILST IN UNIFORM
63
5.1.
Manner of Speech
63
5.2.
Deportment
64
5.3.
Smoking
64
5.4.
Food
64
5.5.
Alcohol
65
5.6.
Restaurant & Cafés and public areas
65
5.7.
Company External Events
65
SPECIFIC POLICY FOR CABIN CREW
66
6.1.
Male - Jacket and Waistcoat
66
6.2.
Female - Jacket
66
6.3.
Self-Purchase Cardigan
67
6.4.
Wing / Recognition Pin
67
6.5.
Accessories
67
6.6.
Overcoat
67
6.7.
Luggage
70
6.8.
Strapping (Bandages & Guards)
72
6.9.
Identification Card
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CORPORATE POLICY GROOMING & UNIFORM
5.
6.
II
4.3.
Selecting Guidelines
55
4.4.
Male Staff in Hong Kong
56
4.5.
Male staff in Outport
57
CONDUCT WHILST IN UNIFORM
63
5.1.
Manner of Speech
63
5.2.
Deportment
64
5.3.
Smoking
64
5.4.
Food
64
5.5.
Alcohol
65
5.6.
Restaurant & Cafés and public areas
65
5.7.
Company External Events
65
SPECIFIC POLICY FOR CABIN CREW
66
6.1.
Male - Jacket and Waistcoat
66
6.2.
Female - Jacket
66
6.3.
Self-Purchase Cardigan
67
6.4.
Wing / Recognition Pin
67
6.5.
Accessories
67
6.6.
Overcoat
67
6.7.
Luggage
70
6.8.
Strapping (Bandages & Guards)
72
6.9.
Identification Card
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CORPORATE POLICY GROOMING & UNIFORM
7.
8.
9.
6.10.
Alcohol
72
6.11.
Uniform Guidelines at Outports
72
6.12.
General Deportment - Dos & Don’ts
73
6.13.
Uniform Entitlement and Replacement for Female Cabin Crew75
6.14.
Uniform Entitlement Entitlement and Replacement Replacement for Male Male Cabin Crew 77
MANAGEMENT FLYING
79
7.1.
Uniform Entitlement for Male Management Flyer
79
7.2.
Uniform Entitlement for Female Management Flyer
80
SPECIFIC POLICY FOR HKIA
81
8.1.
Uniform & Grooming Guide
81
8.2.
General Deportment - Dos & Don’ts
83
SPECIFIC POLICY FOR AIRPORT STAFF
88
9.1.
Uniform & Grooming Guide
88
9.2.
Acting Uniform Guidelines
90
9.3.
General Deportment Dos & Don’ts
91
9.4.
Uniform Categories for Airport Staff
95
9.5.
Uniform Entitlement and Replacement for Airport Staff
9.6. Agents
Uniform Entitlement and Replacement for Ground Handling
101
109
10. SPECIFIC POLICY FOR CARGO / RESERVATIONS & TICKETING STAFF 143
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CORPORATE POLICY GROOMING & UNIFORM
10.1. 11.
143
ENTITLEMENT, REPLACEMENT AND ALTERATION GUIDELINES144
11.1.
Uniform Co-ordinator
144
11.2.
Alteration
145
11.3.
Tailor-Made (TM) Uniform
146
12.
IV
Uniform and Grooming Guide
GLOSSARY
147
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CORPORATE POLICY GROOMING & UNIFORM
PART 1 – INTRODUCTION
1. INTRODUCTION Cathay Pacific’s Corporate Image…
PROFESSIONAL IMMACULATE CONSISTENT
At Cathay Pacific, all our frontline staff represent our corporate image and play an integral part in providing the superior service that we offer on ground and in the air.
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PART 1 - INTRODUCTION
CORPORATE POLICY GROOMING & UNIFORM
Your uniform, worn in a PROFESSIONAL, IMMACULATE and CONSISTENT manner, is crucial in presenting the brand image of Cathay Pacific for the following reasons:
The uniform provides consistent image continuity across the brand and product.
The uniform design reflects our style, positioning, confidence and optimism for the future.
The uniform gives our frontline staff a sense of identity, authority and status.
The uniform and accessories provided to all front line staff shall be worn or used solely for operational and / or official company assignments in the manner prescribed in this manual. This manual is intended as a reference guide for all frontline staff on uniform standards and regulations of dress, deportment and grooming, to ensure that everyone projects a Professional, Immaculate and Consistent brand image for Cathay Pacific Airways. Note: The information inside in book is also available on IntraCX.
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CORPORATE POLICY GROOMING & UNIFORM
PART 1 – INTRODUCTION
Uniform Management Committee (UMC)
The UMC is made up of representatives from uniform user departments, and meets every three months. Our Director Service Delivery is the business sponsor, and works alongside heads of the Steering Committee, made up of GM-Airports, GM-HKIA and GM-ISD.
The UMC’s main responsibilities are to: • Ensure grooming and uniform policies, standards and guidelines are executed and complied with. • Ensure occupational health & safety compliance – associated with the uniform – is met. • Address and resolve uniform issues. Ensure that the inventory, quality control and distribution • processes are effective. Director Service Delivery (Business Sponsor)
Steering Committee GM-ISD, GM-HKIA, GM-AHQ UMC Team Leader, Co-Team Leaders
Uniform Management Committee AHQ, APD, CGO, HKIA, HKO, ISD, PSD & WRT
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PART 2– GROOMING GUIDE
CORPORATE POLICY GROOMING & UNIFORM
2. GROOMING GUIDE Looking professional, immaculate and consistent at all times. Uniform staff are to keep their hair, make-up and jewellery “occasion appropriate” (i.e. keep a “work lifestyle” look when in uniform). Choose a hairstyle that flatters your face and is easy to manage, and use make-up to enhance and accentuate your features.
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CORPORATE POLICY GROOMING & UNIFORM
2.1. y y y
y
y y
PART 2 –GROOMING GUIDE
Male & Female Hairstyles
Hair must be well cut, in a neat and stylish manner. Naturally curly hair and shaggy strands should be controlled. Hair and fringe should not fall over the eyebrows / eyes / face, or dangle on shoulders. Your fringe must be kept above the eyebrows for a polished look. Permed hair requires extra care and attention. A permed style should have body, bounce and look like natural curls. Tight or spiral perms are not acceptable whilst in uniform. Gel, mousse and hair spray are recommended to keep hair tidy. Uniform staff shall be responsible for keeping their hair in presentable / good condition.
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PART 2– GROOMING GUIDE
CORPORATE POLICY GROOMING & UNIFORM
2.1.1. Hairstyles: Male
DOs y Keep hair short, neat & tidy y Maximum length up to the collar of the shirt y Sideburns may be up to the middle of the ear lobe y Gelled hair
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CORPORATE POLICY GROOMING & UNIFORM
PART 2 –GROOMING GUIDE
DON’Ts y Hair all one length y Extreme ‘spiky look’ y High tech / crew cut less than 2 cm (unless for personal reasons) y Shaved close to scalp y Hair falling onto face Crew cut less than 2 cm
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Sideburns below earlobe
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PART 2– GROOMING GUIDE
CORPORATE POLICY GROOMING & UNIFORM
2.1.2. Hairstyles: Female (short hair)
DOs y Keep hair well maintained, neat & tidy y Maximum length up to one inch below jacket collar y Natural curly hair y Gelled hair
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PART 2 –GROOMING GUIDE
DON’Ts y Spiky y Frizzy y Shaggy y Afro y Tight spiral perms y Ragged and uneven ends y Hair falling onto face
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PART 2– GROOMING GUIDE
CORPORATE POLICY GROOMING & UNIFORM
2.1.3. Hairstyles: Female (long hair)
DOs y Long hair must be tied back neatly into a bun or secured at the nape of the neck y Hair longer than the armpit level must be tied into a bun y French braids with acceptable accessories y Ponytail must be secured at the nape of the neck with acceptable accessories, and must be an even length y French twist
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CORPORATE POLICY GROOMING & UNIFORM
PART 2 –GROOMING GUIDE
DON’Ts y
Bun / braid / pony tail must not be secured on top of the head
y
Layered
y
Frizzy
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PART 2– GROOMING GUIDE
2.1.4.
CORPORATE POLICY GROOMING & UNIFORM
Female Hair Accessories
DOs y
Black, dark navy, red or purple
y
Black hair net
y
Ribbon bow clip with hair net
y
Wigs and hairpieces if worn should look neat, natural and stylish with no extreme styles or colours
y
Material can be plain, laced, velvet or satin
y
All accessories must be well maintained & dust free
y
All elastic bands to be covered with acceptable accessories
y
12
Mini diamond stud pin or pearl not more than 0.75 cm (maximum 2 pins)
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PART 2 –GROOMING GUIDE
Recommended ribbon/bow/scrunchies: y Red uniform – red, black, navy blue y Purple uniform – purple, black, navy blue y Midnight blue uniform – black, navy blue DON’Ts y y y y y
Hair bands wider than 2 cm in width Any plastic hair accessories (e.g. round/floral or dice style) Furry material Floral motifs or flowers Chopsticks, hairpins
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PART 2– GROOMING GUIDE
2.2.
CORPORATE POLICY GROOMING & UNIFORM
Male & Female Hair Colour
DOs y Natural hair colour y Black y Medium-to-dark brown y Greying hair to be coloured to your natural hair shade y Attention must be paid to maintain coloured hair
DON’Ts y Extreme colour changes (e.g. blonde / red / orange / purple / blue) y Extreme highlights / streaking y Extreme 2-colour tones / multicolour tones y Bleached
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CORPORATE POLICY GROOMING & UNIFORM
2.3.
PART 2 –GROOMING GUIDE
Skin Care, Make-up & Appearance Guide
2.3.1. Skin Care
Simple beauty begins with the skin and, because of varying work schedules, changes in climate, cabin pressure, etc., cleansing and moisturizing is the first step (and one of the important) in skin care. Select skincare products that are appropriate for your skin. 2.3.2. Make-up y
y
Make-up must be worn at all times when in uniform. Check at regular intervals and retouch when necessary, but not in public or in front of passengers. Wear colours that will flatter your skin tone and comply with the grooming standards in this section (under “Appearance Guide”).
2.3.3. Appearance Guide
MALE Face
Nails
Teeth
Acceptable • Maintain a clear complexion at all times • Lip balm • Clean-shaved • Full-grown ,well-trimmed and neat moustache above upper lip line • After-shave lotion is recommended • Nails must be short / wellmanicured and free from nicotine stains • Teeth braces
Body First Edition (01 March 2009)
Not Acceptable • Make-up • Beard, Goatees and twisted moustaches
•
Nail polish
•
No tobacco or coffee stains Visible tattoos
•
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PART 2– GROOMING GUIDE
MALE Face
CORPORATE POLICY GROOMING & UNIFORM
Lip
Acceptable • Apply foundation at all times • Loose / pressed powder recommended • Blusher / rouge must be worn • Apply eye shadow at all times • Black / Brown / Dark blue mascara and / or eyeliner • Wear either eyeliner or mascara • Natural looking fake eye lashes • Wear lipstick at all times
Nails
•
Eyes
•
Clean, well-trimmed, with even length and free from nicotine stains Nail polish must comply with grooming standards Apply red or pink tone polish on long nails Apply clear or coloured polish on short nails Traditional French manicure
•
Teeth braces
•
•
•
Body Teeth
16
Not Acceptable • Glitters or sparkles in foundation / face powder / rouge • Extreme mascara / eyeliner colours • Heavy frosty colours • Glitter or sparkles • Lip gloss without lipstick • Extreme lipstick colours (e.g. Light / dark purple, dark / blood red) • Nude colour • Nail art, glitter, floral or cartoon • Extreme nail polish colours (e.g. Black, white, black-red, dark green, aubergine [eggplant colour], green, blue, yellow, silver or gold) • Visible tattoos • Glitter or sparkles • No tobacco or coffee stains
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CORPORATE POLICY GROOMING & UNIFORM
2.4.
PART 2 –GROOMING GUIDE
Personal Hygiene
All frontline staff shall be meticulous in all aspects of personal hygiene, as you are in close contact with the public and are responsible for food handling. This involves: y Avoid using very strong, pungent perfume. A light fragrance is recommended. y Body and Foot deodorant is recommended. y Bleaching or removing of hair from underarms, legs and upper lip is recommended. y Teeth must be clean and a regular visit to a Dental Hygienist is compulsory.
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PART 3– UNIFORM
CORPORATE POLICY GROOMING & UNIFORM
3. UNIFORM 3.1.
Uniform Overview
ISM / ASM / DASM / MOD / RSM / CSM y y y y y y y
Uniform Jacket – Midnight Blue (Western) Waistcoat – with Lapel Shirt – Long Sleeves, White Buttoned Down Trousers – Midnight Blue Tie – Burgundy CX Belt Plain Black Shoes (slip-on / laces)
ISM / ASM / DASM / MOD / RSM / CSM y y y y y
18
Jacket – Midnight Blue Skirt – Midnight Blue Blouse – Midnight Blue with yellow collar Panty hose – sheer charcoal grey Plain Black Shoes
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CORPORATE POLICY GROOMING & UNIFORM
PART 3 –UNIFORM
SP / Supv. y
Jacket – Asian style
y
Waistcoat – with lapel
y
Trousers – Midnight Blue
y
Shirt – Long Sleeves White Buttoned Down (Short Sleeves for Ground Staff)
y
Tie – Purple
y
CX Belt
y
Plain Black Shoes (slip-on / laces)
SP / Supv. / Lounge Supv. y
Jacket – Purple
y
Short Skirt – Midnight Blue
y
Blouse – Purple Jacquard
y
y
y
Long Skirt – Midnight Blue with Purple Lining (for SP & Lounge Supervisor) Panty hose – Sheer Charcoal Grey Plain Black Shoes
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PART 3– UNIFORM
CORPORATE POLICY GROOMING & UNIFORM
FP / Service Leader / GHA Supervisor y
Jacket – Asian style
y
Waistcoat – with lapel
y
Trousers – Midnight Blue
y
Shirt – Long Sleeves White Buttoned Down (Short Sleeve for Ground Staff)
y
Tie – Blue
y
CX Belt
y
Plain Black Shoes (slip-on / laces)
FP / Service Leader / GHA Supervisor y
Jacket – Red
y
Skirt – Midnight Blue
y
Blouse – Red Jacquard
y
Panty hose – Sheer Charcoal Grey
y
Plain Black Shoes
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CORPORATE POLICY GROOMING & UNIFORM
PART 3 –UNIFORM
FA / CSO / GHA / BSO / RSO / Flight Dispatcher y
Jacket – Asian Style
y
Waistcoat – with Lapel
y
y
Trousers – Midnight Blue Shirt – Long Sleeves White Buttoned Down (Short Sleeves for Ground Staff)
y
Tie – Grey
y
CX Belt
y
Plain Black Shoes (slip-on / laces)
FA / CSO / GHA / BSO / RSO y
Jacket – Red
y
Skirt – Red
y
Blouse – White Printed
y
Panty hose – Sheer Charcoal Grey
y
Plain Black Shoes
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PART 3– UNIFORM
CORPORATE POLICY GROOMING & UNIFORM
Maternity Pinafore for all uniform staff regardless of rank y y y y
Blouse – White Printed (long / short sleeves) Pinafore – Midnight Blue Panty hose – Sheer Charcoal Grey or Black Plain Black Shoes
Ambassador / Lounge Staff/Premium Service Team (for HKIA only) y y y y y
22
Jacket – Red Long Skirt – Midnight Blue with Red lining Blouse – Red jacquard Panty hose – Sheer Charcoal Grey Plain Black Shoes
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CORPORATE POLICY GROOMING & UNIFORM
PART 3 –UNIFORM
Flying Guardian y y y y
Jacket – Navy Blue Blouse – Plain White Jacquard Slacks – Navy Blue Plain Black Shoes (provided by the wearer)
Ramp Staff / Flight Dispatcher y y y y y
Jacket – Red Blouse – White Printed Slacks – Red Panty hose – Sheer Charcoal Grey Plain Black Shoes
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PART 3– UNIFORM
3.2.
CORPORATE POLICY GROOMING & UNIFORM
Female Uniform Wearer Guide Uniform is cut and designed to give a flattering tapered fit (i.e. not too tight or too loose) Must always be well pressed Must be clean and free of stains Name badge must be visible when in uniform at work Fasten the “Wing” to the “tunnel” on the jacket (ISD only) You are not permitted to appear in public wearing parts of the uniform with personal clothing, unless otherwise stated in specific department policies
•
• • • • •
Jacket y
y
y
y y
24
Collar is meant to stand up and should not lay flat. Jacket should be worn fully buttoned up and must not be draped over the shoulders. Sleeves should rest at the top joint of the wrist or thumb. Sleeves should not be rolled back at any time. Outer pockets are false, and the stitching must not be removed.
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CORPORATE POLICY GROOMING & UNIFORM
PART 3 –UNIFORM
Short skirt y y y
Skirt length must be 3 cm (1 inch) from the knee cap. Items such as key chains, pens or mobile phone straps should not be visible. No visible panty line.
Blouse y
Blouse collar must be visible when worn with the jacket.
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PART 3– UNIFORM
CORPORATE POLICY GROOMING & UNIFORM
Undergarments y
y
A white or skin-tone coloured brassiere must be worn at all times. No black, or dark coloured, brassiere should be worn under a white coloured blouse. Thermal wear, if worn, must be a white or skin-tone colour.
Long Skirt y y y y y y
26
To be worn in First / Business Class Cabin. To be worn at First Class Check-in, for Ambassador duties and in CX Lounge. The slit may be adjusted from mid-thigh to mid-knee. Hemline should be ankle length. Items such as key chains, pens or mobile phone straps should not be visible. Corsets, girdles or panty lines must not be visible.
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CORPORATE POLICY GROOMING & UNIFORM
PART 3 –UNIFORM
Maternity Pinafore y y
For maternity staff who are required to wear uniform while on duty. Plain, dark or navy blue cardigan (selfpurchase) can be worn.
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PART 3– UNIFORM
CORPORATE POLICY GROOMING & UNIFORM
Shoes y y y y
y y y y y
y
y
28
The style and design must conform to the corporate uniform guidelines for shoes. Colour – plain black leather. Closed toe style. Round/Square or semi-pointed (but not extremely pointed) are acceptable toe shapes. The material must not be glossy or made of patent leather. Low-heeled shoes must not be lower than 1.5 inches. High-heeled shoes must not be higher than 2.5 inches. The outer sole must not be thicker than 0.3 cm. Female uniform staff will have a choice of wearing either high or low-heeled shoes on ground and outside the aircraft. Inflight shoe heels must be 1.5 inches high only (no higher or lower). Shoes should always be in good condition (i.e. well polished, no scuff marks, heel lift intact). For self-purchase & reimbursement procedures, please refer to Section 4 – Uniform Shoes Policy.
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CORPORATE POLICY GROOMING & UNIFORM
PART 3 –UNIFORM
Handbag y y
y y
To be used / carried whilst in uniform. The strap may be adjusted to allow the handbag to be between the waist and hip level. Only company-issued tags are to be used. No other attachments are allowed on the handbag.
Panty hose y y
Sheer charcoal colour or charcoal grey. To be free of runs and snags.
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PART 3– UNIFORM
CORPORATE POLICY GROOMING & UNIFORM
Overcoat y y y y
y y
30
May be worn with buttons undone. Must not be draped over shoulders. Jacket must be worn with overcoat. Plain black or navy blue gloves without embroidery or designs may be worn (own purchase). Plain black or navy blue long muffler / scarf may be worn (own purchase). The wearing and carrying of an overcoat is optional.
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CORPORATE POLICY GROOMING & UNIFORM
3.3.
PART 3 –UNIFORM
Male Uniform Wearer Guide Uniform is cut and designed to give a flattering, tapered fit (i.e. not too tight or too loose) Must always be well pressed Must be clean and free of stains Name badge must be visible when in uniform at work Fasten the “Wing” on the welt of the jacket (ISD only) You are not permitted to appear in public wearing parts of the uniform with personal clothing, unless otherwise stated in specific department policies
•
• • • • •
Jacket y
y
y
y y
Sleeves to rest at the top joint of thumb or wrist to expose the shirt sleeve edge. To be buttoned up when worn without a waistcoat. Button may be undone when worn with a waistcoat. Asian style top button may be undone. Western style bottom button may be undone.
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PART 3– UNIFORM
CORPORATE POLICY GROOMING & UNIFORM
Waistcoat y y
Worn fully buttoned up; the last button may be left undone. A good fit is when the elastic adjustment is not fully stretched.
Shirt y y y
32
Worn fully buttoned up. Shirt cuffs must be fastened at all times. Sleeves must not be rolled up at any time.
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CORPORATE POLICY GROOMING & UNIFORM
PART 3 –UNIFORM
Undergarments y y y
An undershirt is optional. Must be plain and white. Thermal wear if worn must be white or skin-tone in colour.
Tie y y y y
Worn at all times on duty, with the knot securely tied. The tip must just touch the top of the belt buckle. One silver, or gold, plain or CX logo tie pin / tie bar is allowed. For safety reasons, Loading Officers are not required to wear a tie while in uniform whenever they are working on the Ramp. All other staff who need to be at the Ramp must keep the tie tucked into their safety vest at all times.
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PART 3– UNIFORM
CORPORATE POLICY GROOMING & UNIFORM
Trousers & Belt y y
y
Length to break slightly on top of the shoes. Items such as key chains, pens, or personal electronic devices should not be visible. A Company-issued belt must be worn at all times.
Shoes y y
y y y
y
34
The style and colour must comply with company requirements. Must be slip-on, or laced-up, black leather shoes with a round or square toe shape. No boots, suede, patent leather, ornaments or studs are allowed. Ensure shoes are well cleaned and polished. Wearers are responsible for repairing the heel lift when it is broken or worn out. HKG & Outports staff, please refer to Section 4 – Uniform Shoes Policy. First Edition (01 March 2009)
CORPORATE POLICY GROOMING & UNIFORM
PART 3 –UNIFORM
Socks y y
Colour – Plain black / navy blue without logos or patterns. Ensure your socks are long enough and do not reveal bare skin when seated, or when your legs are crossed.
Overcoat y y y y
y y
May be worn with buttons undone. Must not be draped over shoulders. Jacket must be worn with overcoat. Plain black, or navy blue, gloves without embroidery or designs may be worn (own purchase). Plain black, or navy blue, long muffler / scarf may be worn (own purchase). The wearing or carrying of an overcoat is optional.
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PART 3– UNIFORM
3.4.
CORPORATE POLICY GROOMING & UNIFORM
Other Uniform Items
Anorak (for cold outports)
Safety Shoe
y
36
Applicable to ground staff who perform ramp and operational duties.
Safety Vest
y
Must be worn at all times when in the ramp area.
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CORPORATE POLICY GROOMING & UNIFORM
3.5.
PART 3 –UNIFORM
Other Uniform Staff
Driver y y y
Midnight-blue trousers White shirt Jacket
Customer Services Assistant (HKIA) y y y y
Jacket Midnight-blue trousers White shirt Anorak
Uniform Store Officer y y
Midnight-blue trousers White Shirt
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PART 3– UNIFORM
3.6.
CORPORATE POLICY GROOMING & UNIFORM
Name Badge, Identification
3.6.1. Name Badge
The name badge is a frame with paper insert which indicates a staff member’s name in English, along with other information such as Crew rank, job title, name in Chinese characters, and other native language ability. y
Fasten the name badge to the “tunnel”, located on left side female jacket / blouse, or the left pocket welt of the male jacket.
ISD name badge z
Name
z
Language (applicable to some language only)
z
Title
APT / HKIA / R & T outport / CGO name badge z
Name in English
z
Name in Chinese (if applicable)
z
Title
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CORPORATE POLICY GROOMING & UNIFORM
PART 3 –UNIFORM
HKO name badge z
Name in English
z
Name in Chinese
APT Outport name badge z
Name
z
Language ability
z
Title
Badge for GHA not wearing CX uniform
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PART 3– UNIFORM
CORPORATE POLICY GROOMING & UNIFORM
3.6.2. Name Badge Title for Different Departments
Department ISD
Airports
HKIA
40
Title • Inflight Management • Performance & Development Executive • Attendance Management Executive Learning & Development Executive • Inflight Service Manager • • Senior Purser • Purser • Flight Attendant • Airport Services Manager • Manager On Duty • Supervisor Service Leader • Customer Services • • General Manager • Asst to General Manager • Duty Airport Services Manager • Manager • Manager On Duty • Assistant Manager Senior Supervisor • • Supervisor • Staff Coordinator • Coordinator Service Leader • Customer Services • • Baggage Services • Service Ambassador • Trainee First Edition (01 March 2009)
CORPORATE POLICY GROOMING & UNIFORM
Department Cargo
R & T (outport)
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PART 3 –UNIFORM
Title • Cargo Duty Manager • Cargo Supervisor Cargo Duty Officer • • Cargo Officer • Reservations Sales Manager • Customer Sales Manager • Asst Reservations Sales Manager • Asst Customer Sales Manager • Reservations Sales Supervisor • Customer Sales Supervisor Reservations Sales Officer • • Customer Sales Officer
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PART 3– UNIFORM
CORPORATE POLICY GROOMING & UNIFORM
3.6.3. Identification Card (CXID Card / Airport Permit)
All uniform staff must observe the following when wearing their CXID card / Airport Permit. y
y
y
42
Remove any unconcealed neck chains to avoid causing injury while carrying out duties on ground or onboard the aircraft. Use a plain black leather or clear plastic holder. Bead chains issued by Security Department, or Cathay Pacific ID strap with safety buckle may be worn. The wearing of crystal, pearl beads or fancy straps to hold ICAO / CXID card or Airport Permit is not permitted.
First Edition (01 March 2009)
CORPORATE POLICY GROOMING & UNIFORM
3.7.
PART 3 –UNIFORM
Accessories
Uniform staff shall be required to remove any items of jewellery that are considered inappropriate, unsuitable or excessive. 3.7.1. Ring (Male & Female) y y y y
Two rings of simple and elegant design may be worn. Size of the rings should be small to moderate. Thumb rings, or plastic rings are not allowed. No colourful rings with fancy stones and sharp edges.
3.7.2. Bracelet/Bangle (Female) y y
y
y
One gold, white gold or silver bracelet or bangle (not more than 1.5 cm in width) may be worn. One small charm of silver, gold, white pearl, emerald, jade, diamond, ruby or sapphire may be attached to the bracelet. The setting must not exceed 2 cm in diameter. Single-coloured wrist beads made of wood, precious or semi-precious stones, crystal, or pearl, of not more than 1 cm in diameter are permitted. Friendship, thread, leather and plastic bands are not allowed.
3.7.3. Bracelet/Bangle (Male) y y
y
One gold, white gold or silver bracelet / bangle (not more than 1 cm in width) with no attachments / charms may be worn. Single-coloured wrist beads made of wood, precious or semi-precious stones, crystal, or pearl, of not more than 1 cm in diameter are permitted. Friendship, thread, leather and plastic bands are not allowed.
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PART 3– UNIFORM
CORPORATE POLICY GROOMING & UNIFORM
3.7.4. Necklace and Pendant
Should not be visible whilst in uniform.
y
3.7.5. Tie pin / clip
Cathay Pacific tie pin may be used. One gold, white gold or silver tie pin of plain design, with no ornaments, may be worn.
y y
3.7.6. Earrings y y y
y y y
Simple, elegant designs. Stud earrings up to 1 cm in diameter. Small loop style earrings, either plain or with precious or semi-precious stone settings up to 1 cm diameter. Dangling earrings, or attachments up to 1 cm. Only one pair of identical earrings; one on each earlobe. Earrings are not allowed for male staff.
Note: Nose, tongue studs and anklets are not allowed.
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CORPORATE POLICY GROOMING & UNIFORM
PART 3 –UNIFORM
3.7.7. Wristwatches y y y y y
Metal, plain leather, solid colour plastic straps are allowed. Width, length, and diameter of the watch face up to 4 cm. Cartoon characters / idols are not allowed. Multi-coloured straps are not allowed. Plastic watches are not allowed.
3.7.8. Eyewear y y y y
y y y
Plain, simple, classic, smart elegant frame or frameless design with clear lens is allowed. Extreme, fanciful, avant-garde style (stones / pattern / logo) on frames and arms is not allowed. A solid, dark, single-coloured frame or metal frame is allowed. Sunglasses may be worn when working outdoor in ramp areas a nd travelling on public transport to and from work. The style should be conservative. Spectacles / Sunglasses resting on the head whilst in uniform is not permitted. Spectacle chains are not allowed. Cosmetic coloured contact lenses (such as green, brown, purple, grey and blue) are not allowed.
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PART 3– UNIFORM
CORPORATE POLICY GROOMING & UNIFORM
Dos
Don’ts
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First Edition (01 March 2009)
CORPORATE POLICY GROOMING & UNIFORM
PART 3 –UNIFORM
3.7.9. Use of Cell-phone / Personal Media Player whilst in Uniform y y
y y
Must not be used when passing through Immigration and Customs. Compliance is required regarding the restriction on using cell-phones in the Customs, Immigration & Quarantine areas of airports, where applicable. Cell-phones and earpieces may be used for operational reasons. The use of earpieces for cell-phones and Personal Media Players is allowed on public transport but not while on duty.
First Edition (01 March 2009)
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PART 3– UNIFORM
3.8.
CORPORATE POLICY GROOMING & UNIFORM
Uniform Care
It is the wearer’s responsibility to ensure that all uniform items are clean and kept in good condition. Do not spray fragrances directly on any of the uniform garments. In Hong Kong, all uniform garments, except aprons, may be sent to Vogue Laundry.
y y y
3.8.1. Uniform Care Instructions for Male Staff Uniform
ITEMS
FABRICS MATERIAL
CARE INSTRUCTIONS
Western Navy Jacket / Navy Waist Coat / Asian Jacket / Waist Coat / Trousers
65% wool
y
Dry clean only and warm iron
Shirt
90% cotton
y
Hand or machine wash at 30°C and warm iron No bleach
35% polyester
10% polyester
y
Tie
100% silk
y
Dry clean only and low iron
Overcoat
80% wool
y
Dry clean only and low iron
20% polyester
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CORPORATE POLICY GROOMING & UNIFORM
PART 3 –UNIFORM
3.8.2. Uniform Care Instructions for Female Staff Uniform
ITEMS
FABRIC/ MATERIAL
CARE INSTRUCTIONS
Midnight Blue Jacket / Midnight Blue Blouse / Midnight Blue Short Skirt / Long Skirt Purple Lining / Long Skirt Red Lining
100% polyester satin back crepe
y
Purple Jacket / Red Jacket / Short Navy Skirt / Short Red Skirt / Slacks
70% wool 30% polyester
y
100% polyester
y
Purple Blouse / Red Blouse / White Printed Blouse
y
y
y y y
Overcoat Apron
80% wool 20% polyester
y
65% cotton
y
35% polyester
y
y
Dry clean only Low iron
Dry clean only Low iron
Hand or machine wash at 30°C Low iron Dry clean No bleach Dry clean only Low iron Hand or machine wash Low iron
Note: Replacement charges will be imposed due to inappropriate handling and laundering. For outport staff, dry cleaning allowance is subject to local port’s discretion.
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PART 3– UNIFORM
y
CORPORATE POLICY GROOMING & UNIFORM
When applicable, laundry allowance will be included in the outport allowance for Cabin Crew.
3.9.
Uniform Security
All uniform staff must safeguard all uniform items at all times. Under no circumstances should uniform / accessories be loaned, given or sold to unauthorized parties. Disciplinary action will be imposed in accordance with the Corporate Disciplinary & Grievances Policy. The company reserves the right to charge for replacements for items lost or damaged due to the negligence of an individual. y y y
Report lost uniform items to police Contact departmental Uniform Coordinator for replacement authorization Pay and collect replacement uniform from Uniform Services
3.10. Issuing & Returning of Uniform y y
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Staff on no pay leave, sick leave or maternity leave must retain their uniform items. Staff must also return all uniform items when there is a change of design, if they are being promoted to a higher rank, or upon leaving the company.
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PART 4 –UNIFORM CORPORATE POLICY GROOMING & UNIFORM
SHOES POLICY
4. UNIFORM SHOES POLICY 4.1.
Female Staff in Hong Kong
Female uniform staff have the choice of purchasing their own uniform shoes provided that the style conforms with the specified guidelines (refer to P.28) from any shoe outlet they choose, anywhere in the world OR they can purchase shoes from one of CX’s preferred suppliers. The maximum reimbursement will be HK$300 per pair, or equivalent. Refer to the last part of this section for guidelines on selecting appropriate shoes. 4.1.1. Entitlement
Two pairs of shoes every 18 months. 4.1.2. CX Preferred Suppliers in HKG
Female uniform staff may wish to buy their shoes from CX’s preferred suppliers. These suppliers have agreed to carry a selection of shoes in styles and designs that meet CX uniform standards. Tests and trials have been conducted on the shoes provided by the suppliers, in consultation with a podiatrist.
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PART 4 – UNIFORM SHOES POLICY
4.1.3.
CORPORATE POLICY GROOMING & UNIFORM
Obtaining Uniform Shoes (HKG Female Uniform Staff)
Female uniform staff are to approach the Uniform Services to check their entitlement for shoe replacement. Upon confirmation of entitlement, Uniform Services will issue a ”shoe entitlement confirmation slip” (refer to Attachment A) together with a “Terms and Conditions” slip (refer to Attachment B) and list of addresses of preferred suppliers. 4.1.4. Purchasing from CX’s Preferred Suppliers y y
Staff are to show their CXID card / ICAO Crew card when purchasing from CX’s preferred suppliers in order to get a special rate. Suppliers will have a stock of CX’s preferred styles in their shops for staff to select from. If they do not have the required size, staff can either wait for the size to be ordered, or purchase from other suppliers.
Note: New recruits in ISD or HKIA will wear their uniform during training. A letter will be issued for them to show the preferred shoe suppliers in lieu of a CXID card (which would not yet be ready). 4.1.5. Purchasing from Other Sources y
Staff may choose to buy from other shops, providing their shoes meet the specified guidelines listed in Section 3.
4.1.6. Reimbursement Process y y
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Staff are required to submit the receipt together with the confirmation slip for reimbursement. Reimbursement must be made within 2 months of the date of issue of the confirmation slip. Machine-printed receipts should be submitted, as cash memos / handwritten / photocopy receipts are not accepted for reimbursement.
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PART 4 –UNIFORM CORPORATE POLICY GROOMING & UNIFORM
A y
y
B y
C y
SHOES POLICY
Cabin Crew Drop the original receipt – together with the confirmation slip – into the box provided at the Cosmetics Counter (or at your base office). Staff must keep their own copy for future reference. Reimbursement will be made through the staff member’s salary account (for outport bases, this will be arranged locally and the uniform section will forward the slip to the Base Manager / Executive). HKIA Staff HKIA staff are to present the original receipt and confirmation slip to the Logistics and Support Office for reimbursement to their salary account. Other Female Staff in Hong Kong Refer to your Department Uniform Co-ordinator. Information on the refund process will be made accordingly.
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PART 4 – UNIFORM SHOES POLICY
4.2.
CORPORATE POLICY GROOMING & UNIFORM
Female Staff in Outport
Outport staff can buy their shoes locally, or from anywhere around the world, provided they meet CX specified standards. Any outport staff who have difficulty obtaining appropriate shoes locally (within the maximum allowance of HK$300 or equivalent) may contact their local Uniform Coordinator, who will send a request to Uniform Services for processing. Uniform Services will arrange for Dr. Kong uniform shoes to be sent to them. There will be no size change allowed after receiving the shoes. The following options are also available at outports where the HK$300 or equivalent budget cannot be met for self-purchase shoes: y The staff member may still opt to take the HK$300 or equivalent for selfpurchase from the port Uniform Co-ordinator. y Outport Uniform Co-ordinators will continue to source a local shoe supplier that fits the budget. Information will be passed on to local staff accordingly. y Outport uniform staff may also purchase their uniform shoes in HKG, with our preferred suppliers, while they are here for training or leisure. They may directly proceed to our preferred supplier and show their CXID card, then select shoes from our preferred styles. They must check their shoe replacement entitlement with their Uniform Co-ordinator beforehand. The uniform staff will have to pay for the shoes, keep the receipt, and claim reimbursement in their home port. y Female uniform staff are to contact their local Uniform Co-ordinator to check their entitlement. They can purchase their shoes the same way as female HKG uniform staff. 4.2.1. Reimbursement Process y y
54
Female outport uniform staff are to present the original receipt and confirmation slip to the local Uniform Co-ordinator. The Uniform Co-ordinator will arrange for reimbursement according to local practice. First Edition (01 March 2009)
PART 4 –UNIFORM CORPORATE POLICY GROOMING & UNIFORM
SHOES POLICY
4.2.2. Amount of Reimbursement y
The maximum reimbursement is HK$300, or the actual amount if below HK$300.
4.3.
Selecting Guidelines
It is important to select shoes that are comfortable and appropriate for the shape of your feet and the way you walk. It is best to try on a variety of shoes to get a feel for which are the most comfortable. Move around in the shoes and see how they feel when standing and walking. The following points may be helpful when selecting shoes: y y y y y y y y y y y y y
The shoe should have good arch support. The arch of the foot should rest perfectly on the shoe. Don’t rely on the shoe to stretch – some shoes don’t. Toes should not press against the leather when you are standing up. For the best fit, try shoes on in the evening when your feet have ‘spread’. Wear stockings while trying on shoes. Soft, slip-resistant and flexible soles are essential; avoid thin soles. A wide heel is important; stiletto styles are bad for the feet and back. The heel area should be firm and strong. A deep, reinforced toe box is important to avoid pressure on toenails. The toes should be able to wriggle freely inside the shoe. Shoes shouldn’t be too narrow, but should fit the width of the feet comfortably. There should be a thumb-width’s space between the tip of the shoe and the end of the longest toe. Shoes should be lightweight. The upper leather material should be flexible.
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PART 4 – UNIFORM SHOES POLICY
4.4.
CORPORATE POLICY GROOMING & UNIFORM
Male Staff in Hong Kong
Hong Kong male uniform shoes are provided by appointed shoe supplier. Staff may choose from the pre-selected styles approved by CX. Note: Reimbursement for self-purchase uniform shoes is not applicable. 4.4.1. Entitlement
Two pairs of shoes every 18 months. 4.4.2. Obtaining Uniform Shoes for HKG Male Uniform Staff
Staff are to approach Uniform Services to check their entitlement for shoe replacement. Upon confirmation of entitlement, Uniform Services will issue a ”shoe entitlement confirmation slip” (refer to Attachment C) together with a slip “Terms and Conditions” (refer to Attachment D). Note: New recruits in ISD and HKIA will wear their uniform during training. A letter will be issued for them to show the CX appointed shoe supplier to obtain their uniform shoes in lieu of CXID card (which would not yet be ready).
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PART 4 –UNIFORM CORPORATE POLICY GROOMING & UNIFORM
4.5.
SHOES POLICY
Male staff in Outport
Staff are required to contact their local Uniform Co-ordinator to check their entitlement. 4.5.1. Reimbursement Process y y
Staff are to present the receipt and confirmation slip to the local Uniform Co-ordinator. The Uniform Co-ordinator will arrange for reimbursement according to local practice.
4.5.2. Amount of Reimbursement y
The maximum reimbursement is HK$400, or the actual amount if below HK$400.
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PART 4 – UNIFORM SHOES POLICY
CORPORATE POLICY GROOMING & UNIFORM
Attachment A REPORT ID: UCS
ERN DEPT STATION
CATHAY PACIFIC AIRWAYS LTD. UNIFORM CONFIRMATION SLIP
: 105057G : ISD : HKG
ITEM CODE
DESCRIPTION
DKHH
F HIGH HEEL SHOES
LAST NAME : FIRST NAME : OTHER NAME : TITLE : FLIGHT ATTENDANT
SIZE
ISS QTY
PS
1
REQUESTER : _________________
58
PAGE 1 DATE: 18/07/08 MR NO: Q28036
RTN QTY TM# OLD NEW
RTN SIZE
SERVER : PSDMKC
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PART 4 –UNIFORM CORPORATE POLICY GROOMING & UNIFORM
SHOES POLICY
Attachment B FEMALE SELF-PURCHASE UNIFORM SHOES CONFIRMATION SLIP – TERMS & CONDITIONS: •
•
•
•
•
•
•
•
•
•
•
A self-purchase shoe confirmation slip must be obtained from Uniform Services before you make any purchase of uniform shoes; The shoe confirmation slip is valid for two months from the date of issue; The shoe confirmation slip must not be discarded even if expired and must be returned to Uniform Services for re-issue or re-validation; In case of loss of the shoe confirmation slip, please email Ms Connie Chan (ISDCOYC); the checking process will take at least 2 weeks; For Base Crew, HKIA, CGO, FOP and HKG RES. & TKTG staff, please approach your relevant department, Base Executive / Co-ordinator for the re-issue of the shoe confirmation slip; Your CXID / ICAO Crew Card must be shown if shoes are purchased from the company’s preferred list; a medical card is not accepted for identification; The re-issue of the shoe confirmation slip will not be back-dated and will take effect from the date of re-issue; Reimbursement will take at least two months and will be credited to your salary bank account; A shoe receipt and shoe confirmation slip are to be submitted for reimbursement within two months from the date of issue of confirmation slip; A cash memo or self-written receipt will not be accepted for reimbursement; The name, address and telephone number of the shop must be shown on the receipt;
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PART 4 – UNIFORM SHOES POLICY
•
•
•
60
CORPORATE POLICY GROOMING & UNIFORM
The purchase of uniform shoes is solely for uniform usage and is to be worn for duty; Any shoes purchased not meeting uniform shoe standards, or not for uniform usage, will not be reimbursed; The maximum reimbursement for female self-purchase shoes is HK$300, or the actual amount if below HK$300.
First Edition (01 March 2009)
PART 4 –UNIFORM CORPORATE POLICY GROOMING & UNIFORM
SHOES POLICY
Attachment C REPORT ID: UCS
ERN DEPT STATION
CATHAY PACIFIC AIRWAYS LTD. UNIFORM CONFIRMATION SLIP
: 105057G : ISD : HKG
LAST NAME : FIRST NAME : OTHER NAME : TITLE : FLIGHT ATTENDANT
ITEM CODE
DESCRIPTION
MLUS
MALE LACED UP SHOES PS
SIZE
REQUESTER : _________________
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PAGE 1 DATE: 18/07/08 MR NO: Q28036
ISS QTY
RTN QTY TM# OLD NEW
RTN SIZE
1
SERVER : PSDMKC
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PART 4 – UNIFORM SHOES POLICY
CORPORATE POLICY GROOMING & UNIFORM
Attachment D MALE UNIFORM SHOES REDEMPTION – TERMS & CONDITIONS •
•
•
•
•
•
•
•
62
The shoe redemption form is valid for one month from the date of issue; An expired shoe redemption form must be returned to Uniform Services for re-issue or re-validation; In the case of loss of the shoe redemption form, please report this to Uniform Services; the checking process will take two weeks for reissue; There will be no back-dating, even if you did not redeem your uniform shoes; The re-issue of the shoe confirmation slip will not be back-dated and will take effect from the date of issue; Your CXID / ICAO Crew Card must be shown before redemption of your uniform shoes from listed shops; a medical card is not accepted for identification; The redemption of uniform shoes is solely for uniform usage and is to be worn for duty. The redemption offer must not be given to a friend/colleague (i.e. another person); The appointed shoe provider reserves the right of the redemption of the uniform shoes.
First Edition (01 March 2009)
PART 5 – CONDUCT WHILST CORPORATE POLICY GROOMING & UNIFORM
IN UNIFORM
5. CONDUCT WHILST IN UNIFORM The appearance and behaviour of uniform staff may influence the perception of the company by the public. It is essential that one’s bearing is maintained. It is therefore important that we carry ourselves in a professional manner, so as to maintain our corporate image and the good reputation of the airline. Uniform staff shall exercise good manners, courtesy and present a professional image at all times.
5.1.
Manner of Speech
When talking: y y y y
Refrain from loud laughter or shouting in view of passengers. Be courteous and avoid being loud. Avoid using objectionable words. Do not converse with each other in a language which may be unknown to others present. Be cautious of your environment when conversing about company business or sensitive internal matters.
Note: Using a personal cell-phone while on duty or while walking to and from the aircraft should be kept to a minimum, unless on duty for Airport staff. The phone should be set to silent / vibrate mode.
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PART 5 – CONDUCT WHILST IN UNIFORM
5.2.
CORPORATE POLICY GROOMING & UNIFORM
Deportment
Uniform staff travelling on public transport, must not: •
Talk loudly on a cell-phone;
•
Take off shoes, put feet up on the seat in front;
•
Let hair down;
•
Apply makeup / nail polish;
•
Drink or eat.
5.3.
Smoking
Smoking is only allowed in designated smoking areas in the work place. Note: Staff with direct customer contact should be aware that smoking may be offensive to others and therefore you are advised to use mouth fresheners, mint candies or an oral rinse after smoking.
5.4. y
y y
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Food
Food may sometimes unknowingly be flavoured with garlic; therefore a breath freshener should be carried and used as necessary to keep breath fresh. Uniform staff are not to be seen eating or drinking when in contact with passengers. Do not chew gum whilst in uniform.
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PART 5 – CONDUCT WHILST CORPORATE POLICY GROOMING & UNIFORM
5.5.
IN UNIFORM
Alcohol
Consuming alcoholic beverages whilst in uniform is not allowed.
5.6.
Restaurant & Cafés and public areas
Uniform staff should behave in a manner described in the first part of this section.
5.7.
Company External Events
Uniform staff should behave in a manner described in the first part of this section.
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65
PART 6 – SPECIFIC POLICY FOR CABIN CREW
CORPORATE POLICY GROOMING & UNIFORM
6. SPECIFIC POLICY FOR CABIN CREW 6.1. y y y y
White shirt and tie may be worn when travelling to and from work in HKG only. While boarding / disembarking passengers, a jacket must be worn. During meal service, all male Cabin Crew must wear a waistcoat. At outport, jackets must be worn at all times in the hotels, or within the airport vicinity.
6.2. y y y y y y
Male - Jacket and Waistcoat
Female - Jacket
Ex-Hong Kong from 1 October to 30 April. Flights to Australia, New Zealand and South Africa from 30 April to 1 October. Flights to Middle East destinations (jacket must be worn within the airport vicinity). At all times to Europe, Canada and the United States. While boarding / disembarking passengers, or during specified periods at the discretion of the ISM. Jacket with name badge may be worn during meal service.
6.2.1. Long Skirt y y y
In First Class / Business Class: Mandatory for Senior Purser. Long Skirt must be carried at all times in case of position switch. To be worn prior to passenger boarding and may be changed before decent.
6.2.2. Shoes y
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Choice of either high or low heeled shoes on ground, outside aircraft.
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PART 6 – SPECIFIC POLICY CORPORATE POLICY GROOMING & UNIFORM
y
FOR CABIN CREW
Inflight, shoe heels must only be 1½ inches high, and must not be higher or lower.
6.2.3. Smock y y y
Must be carried at all times (BCs). Wearing an apron in Economy Class for FPs and BCs is at ISM’s discretion. Transfer the name badge, recognition pin to Smock if worn.
6.3. •
Self-Purchase Cardigan
All self-purchase purchase cardigans should be worn under the jacket and must not be visible.
6.4.
Wing / Recognition Pin
Only company-issued and / or approved pins can be worn on the uniform. Fasten recognition pin on top of the wing (on jacket)
6.5. y y
Accessories
Wristwatches must be worn with uniform. Bracelet charms must not fall onto food during meal services.
6.6.
Overcoat
To protect your health and well being, it is recommended that you bring along your overcoat when you fly to specific ports. Recommended guidelines may be found in the Port & Route information below.
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PART 6 – SPECIFIC POLICY FOR CABIN CREW
CORPORATE POLICY GROOMING & UNIFORM
6.6.1. Timetable for Autumn / Winter period in different countries
EUROPE AMS
------
15 OCT TO 30 APR
FRA
------
15 OCT TO 30 APR
LON
------
15 OCT TO 30 APR
PAR
------
15 OCT TO 30 APR
ROM
------
15 OCT TO 30 APR
MIDDLE EAST / INDIA / PAKISTAN BAH
------
15 DEC TO 15 FEB
DXB
------
15 DEC TO 15 FEB
RUH
------
15 DEC TO 15 FEB
DEL
------
15 DEC TO 15 FEB
KHI
------
15 DEC TO 15 FEB
AUSTRALIA AND NEW ZEALAND ADL
------
01 JUL TO 30 AUG
BNE
------
01 JUL TO 30 AUG
CNS
------
01 JUL TO 30 AUG
PER
------
01 JUL TO 30 AUG
MEL
------
01 JUL TO 30 AUG
SYD
------
01 JUL TO 30 AUG
AKL
------
01 JUL TO 30 AUG
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PART 6 – SPECIFIC POLICY CORPORATE POLICY GROOMING & UNIFORM
FOR CABIN CREW
CANADA YVR
------
01 NOV TO 15 APR
YYZ
------
15 OCT TO 15 APR
UNITED STATES LAX
------
01 DEC TO 28 FEB
SFO
------
01 DEC TO 28 FEB
NYC
------
01 OCT TO 30 APR
ANC
------
01 OCT TO 30 APR
TPE
------
01 DEC TO 28 FEB
NGO
------
01 DEC TO 31 MAR
FUK
------
01 DEC TO 31 MAR
OSA
------
01 DEC TO 31 MAR
TYO
------
01 DEC TO 31 MAR
SEL
------
01 OCT TO 30 APR
SPK
------
01 OCT TO 30 APR
PEK
------
01 OCT TO 30 APR
SHA
------
01 OCT TO 30 APR
ASIA
SOUTH AFRICA JNB
------
01 JUL TO 30 SEP
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PART 6 – SPECIFIC POLICY FOR CABIN CREW
6.7.
CORPORATE POLICY GROOMING & UNIFORM
Luggage
It is the responsibility of each Cabin Crew member to ensure that luggage is not left unattended in hotel lobbies, the airport, or on public transport. A replacement fee will be charged for the loss of any unattended Crew baggage. y
y y y
The overnight bag, garment bag, suitcase and handbag are part of the uniform and should ONLY be used for duty and not for leisure travel. Luggage must be properly identified with company-issued luggage tags. All check-in luggage must have yellow Crew tags attached. No ornaments or ribbons are to be attached.
Note: small crew tag is for handbag and garment bag large crew tag is for overnight bag and suitcase
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PART 6 – SPECIFIC POLICY CORPORATE POLICY GROOMING & UNIFORM
FOR CABIN CREW
6.7.1. Garment bag y y y
May be used on all flights. May be used alone for overnight flights. Do not overstuff the garment bag.
6.7.2. Overnight bag y
May be used on all flights.
6.7.3. Suitcase y y
To be used on long-haul and homeport flights. A simple black strap, without logos or text, may be used to secure your suitcase.
Repairing Luggage • Cabin Crew may bring damaged luggage (overnight bag / suitcase) to Uniform Services for repairs. • A number will be issued for repair luggage. Maximum 80 pieces can be repaired per day. If the quota is full, the damage luggage may need to be left for at least a week to be repaired. • An overnight bag / suitcase will be provided on a loan basis to Cabin Crew from the recycle pool (if available) for the duration of the repair. Note: y The 3-year warranty period – effective from the date of issue – will cover repair charges. F/As will be charged for repair costs after the expiration of the warranty period.
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PART 6 – SPECIFIC POLICY FOR CABIN CREW
y
CORPORATE POLICY GROOMING & UNIFORM
The replacement period for the Overnight Bag and Suitcase is at least 5 years. Damaged baggage under 5 years will be replaced from the recycle pool.
6.8.
Strapping (Bandages & Guards)
Wearing “strapping” such as wrist, ankle or knee guards may be perceived by passengers that the Crew member is not actually ready for work. Any strapping worn by Cabin Crew should not be visible whilst in uniform.
6.9.
Identification Card
For all Australian ports, Cabin Crew must wear / display their ICAO Crew card with a bead chain when the aircraft is on ground.
6.10. Alcohol y
y
Cabin Crew are not allowed to consume alcohol whilst wearing company uniform and when travelling on the Crew bus. Offenders will be subject to immediate dismissal. Alcoholic drinks should not be consumed under 10 hours before scheduled departure time (this also apply to Duty Travel Cabin Crew).
6.11. Uniform Guidelines at Outports •
•
•
72
Cabin Crew are permitted to take meals while in uniform in crew hotel coffee shops/restaurants before or after flights. Cabin Crew are not to be seen wearing company clothing at outports, except within airport vicinity. Cabin Crew are allowed to use the company issued shoes and overcoat only at outports. Base Crew are allowed to use the sane during their layover in HKG.
First Edition (01 March 2009)
PART 6 – SPECIFIC POLICY CORPORATE POLICY GROOMING & UNIFORM
FOR CABIN CREW
6.12. General Deportment - Dos & Don’ts 6.12.1.General Deportment – Dos
Sit with legs closed
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Polish shoes regularly to keep them in good condition
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PART 6 – SPECIFIC POLICY FOR CABIN CREW
CORPORATE POLICY GROOMING & UNIFORM
6.12.2.General Deportment – Don’ts
74
Read a newspaper in a Crew seat in uniform
Sit with legs apart
Clip a pen on the blouse
Hang the jacket on a Crew seat
First Edition (01 March 2009)
PART 6 – SPECIFIC POLICY FOR CABIN CREW
CORPORATE POLICY GROOMING & UNIFORM
6.13. Uniform Entitlement and Replacement for Female Cabin Crew
ISM
SENIOR PURSER
FLIGHT PURSER
FLIGHT ATTENDANT
Items Initial
Repl acement
In itial
Issue
Replacement
Ini ti al
Issue
Repla cement
Ini ti al
Issue
Replacement
REPLACEMENT FREQUENCY (months)
Issue
Midnight Blue Blouse
5
4
18
Midnight Blue Short Skirt
3
2
18
Midnight Blue Jacket
2
2
18
Purple Jacket
2
1
18
Purple Lining Long Skirt
3
2
18
Blue Short Skirt
2
1
Purple Jacquard Blouse
4
3
3
2
18
18
Red Jacket
2
1
Red Short Skirt Red Jacquard Blouse
4
2
1
18
3
2
18
3
18
White Printed Blouse
4
3
18
First Edition (01 March 2009)
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PART 6 – SPECIFIC POLICY FOR CABIN CREW
ISM
CORPORATE POLICY GROOMING & UNIFORM
SENIOR PURSER
FLIGHT PURSER
FLIGHT ATTENDANT Replacement
REPLACEMENT FREQUENCY (months)
Items Initial
Replacement
Issue
Initia l
R epla cement
Issue
In itial
Repl acement
Issue
Smock
Initial Issue
3
2
3
2
18
1
1
1
1
1
1
1
1
9
45
45
45
45
45
45
45
45
18
Overcoat#
1
1
1
1
1
1
1
1
5 YRS
Handbag
1
1
1
1
1
1
1
1
18
Overnight Bag
1
1
1
1
1
1
1
1
5 YRS
Shoes Panty Hose*
Garment Bag
1
1
1
1
1
1
1
1
18
Suitcase
1
1
1
1
1
1
1
1
5 YRS
Wings
1
1
1
1
1
1
1
1
18
Name Badge
2
1
2
1
2
1
2
1
18
Laundry Bag
1
1
1
1
one-off item applicable to HKG only
Baggage Tag
2
2
2
2
18
Handbag Tag
2
2
2
2
18
* Staff can choose to receive 45 pairs of panty hose or 5 pairs of support hose (1 pair of support hose for every 9 pairs of panty hose).
PART 6 – SPECIFIC POLICY FOR CABIN CREW
CORPORATE POLICY GROOMING & UNIFORM
ISM
SENIOR PURSER
FLIGHT PURSER
FLIGHT ATTENDANT Replacement
REPLACEMENT FREQUENCY (months)
Items Initial
Replacement
Issue
Initia l
R epla cement
Issue
Panty Hose*
Repl acement
Issue
Smock Shoes
In itial
Initial Issue
3
2
3
2
18
1
1
1
1
1
1
1
1
9
45
45
45
45
45
45
45
45
18
Overcoat#
1
1
1
1
1
1
1
1
5 YRS
Handbag
1
1
1
1
1
1
1
1
18
Overnight Bag
1
1
1
1
1
1
1
1
5 YRS
Garment Bag
1
1
1
1
1
1
1
1
18
Suitcase
1
1
1
1
1
1
1
1
5 YRS
Wings
1
1
1
1
1
1
1
1
18
Name Badge
2
1
2
1
2
1
2
1
18
Laundry Bag
1
1
1
one-off item applicable to HKG only
1
Baggage Tag
2
2
2
2
18
Handbag Tag
2
2
2
2
18
* Staff can choose to receive 45 pairs of panty hose or 5 pairs of support hose (1 pair of support hose for every 9 pairs of panty hose). # For ‘Hot’ Ports-based Crew operating short-haul flights, the overcoat is on loan basis with prior approval from Assistant Manager - Uniform & Grooming Standards.
76
First edition (01 March 2009)
PART 6 – SPECIFIC POLICY FOR CABIN CREW
CORPORATE POLICY GROOMING & UNIFORM
6.14. Uniform Entitlement and Replacement for Male Cabin Crew Item
ISM
SENIOR PURSER/
REPLACEMENT
FLIGHT PURSER/
FREQUENCY
FLIGHT ATTENDANT
(months) effective Jan 2005
Initial Issue
Replacement
Western Jacket
2
1
Waistcoat
2
1
2
1
18
2
1
18
Summer Trousers
3
2
3
2
18
Shirt (L/S)
5
5
5
5
18
Belt
1
1
1
1
18
Shoes
1
1
1
1
9
Asian Jacket
Initial Issue
Replacement 18
Tie
2
2
2
2
18
Overcoat#
1
1
1
1
5 YRS
Overnight Bag
1
1
1
1
5 YRS
Garment Bag
1
1
1
1
18
Suitcase
1
1
1
1
5 YRS
PART 6 – SPECIFIC POLICY FOR CABIN CREW
CORPORATE POLICY GROOMING & UNIFORM
6.14. Uniform Entitlement and Replacement for Male Cabin Crew Item
ISM
SENIOR PURSER/
REPLACEMENT
FLIGHT PURSER/
FREQUENCY
FLIGHT ATTENDANT
(months) effective Jan 2005
Initial Issue
Replacement
Western Jacket
2
1
Waistcoat
2
1
Initial Issue
Asian Jacket
Replacement 18
2
1
18
2
1
18
Summer Trousers
3
2
3
2
18
Shirt (L/S)
5
5
5
5
18
Belt
1
1
1
1
18
Shoes
1
1
1
1
9
Tie
2
2
2
2
18
Overcoat#
1
1
1
1
5 YRS
Overnight Bag
1
1
1
1
5 YRS
Garment Bag
1
1
1
1
18
Suitcase
1
1
1
1
5 YRS
Wings
1
1
1
1
18
Name Badge
2
1
2
1
18
Laundry Bag
1
1
1
1
one-off item applicable for HKG only
Baggage Tag
2
1
2
1
18
# For ‘Hot’ Ports-based Crew operating short-haul flights, the overcoat is on loan basis with prior approval from Assistant Manager – Uniform & Grooming Standards. First Edition (01 March 2009)
CORPORATE POLICY GROOMING & UNIFORM
77
PART 7 – MANAGEMENT FLYING
7. MANAGEMENT FLYING This programme is designed to provide management staff with an opportunity to: y Familiarize themselves with the job function of Cabin Crew and understand their needs. y Gather first-hand experience and information on Crew and passenger responses to the Company’s product and service procedures. y Identify areas for improvement in order to achieve CX’s vision to be the world’s best airline.
CORPORATE POLICY GROOMING & UNIFORM
PART 7 – MANAGEMENT FLYING
7. MANAGEMENT FLYING This programme is designed to provide management staff with an opportunity to: y Familiarize themselves with the job function of Cabin Crew and understand their needs. y Gather first-hand experience and information on Crew and passenger responses to the Company’s product and service procedures. y Identify areas for improvement in order to achieve CX’s vision to be the world’s best airline. Note: All Management Flyers wear a Flight Attendant uniform.
7.1.
Uniform Entitlement for Male Management Flyer
Item
Entitlement
Asian Jacket
1
Trousers
1
Waistcoat
1
Shirt
2
Tie
1
Belt
1
Name Badge
1
Wings
1
Garment Bag
1
Laundry Bag
1
First Edition (01 March 2009)
79
PART 7 – MANAGEMENT FLYING
7.2.
CORPORATE POLICY GROOMING & UNIFORM
Uniform Entitlement for Female Management Flyer
Item
Entitlement
Red Jacket
1
Red Short Skirt
1
White Printed Blouse
2
Apron
1
Panty Hose
9 pairs
Name Badge
1
Wings
1
Garment Bag
1
Laundry Bag
1
The following items can be borrowed from the uniform section recycle pool when needed: y Overcoat y Overnight bag y Suitcase y Handbag (female Crew) Both male and female shoes are not provided.
Name Badge
80
First Edition (01 March 2009)
PART 8 –SPECIFIC POLICY CORPORATE POLICY GROOMING & UNIFORM
FOR HKIA
8. SPECIFIC POLICY FOR HKIA 8.1.
Uniform & Grooming Guide
Female – Long skirt for Premium Service Team (PST)
Staff performing the following duties must wear a long skirt: y First Class Check-in y Lounge reception in “The Wing”, “The Pier” & “The Arrival” Male – Jacket for Premium Service Team (PST) y y
At all times, a jacket must be worn by male staff at HKIA for Lounge and VIP handling. Male staff working at the First Class Podium and First Class Check-in counters must wear a jacket at all times, except during the hot summer season (i.e. July to September only), when they may choose to wear either the jacket or waistcoat only.
First Edition (01 March 2009)
81
PART 8 – SPECIFIC POLICY FOR HKIA
CORPORATE POLICY GROOMING & UNIFORM
Bags y
y
y
y y
The black document bag issued by the Department may be carried within the PTB, ITCI or Sky Pier. It can have one company-produced name tag for identification. The black document bag must not be used to replace the Company handbag when travelling to and from work in uniform, or to and from CX City. One extra bag – a black-coloured, simple design bag with no logo and text – is allowed in addition to Company handbag and black document bag. Bags purchased from the CXcitement Shop are not part of the standard uniform and must not be used whilst in uniform. Male staff may carry either a bag or a backpack, in black colour and of simple design. When a backpack is used, only one strap is allowed to go over the shoulder; securing with two straps over the body is not allowed when travelling to and from work in uniform, or to and from CX City.
Nails y
Nail polish is optional.
Shoes y
Female staff may wear either low or high heeled shoes.
Others y
82
Cell-phones provided by CX for duty purposes may be clipped onto trousers / slacks.
First Edition (01 March 2009)
PART 8 –SPECIFIC POLICY CORPORATE POLICY GROOMING & UNIFORM
8.2.
FOR HKIA
General Deportment - Dos & Don’ts
8.2.1. General Deportment - DOs
Full set of uniform with document bag
Sit straight
First Edition (01 March 2009)
Shoulder strap must be properly carried on the shoulder
Stand up straight
Open-palm to invite passengers to check-in / board
83
PART 8 – SPECIFIC POLICY FOR HKIA
84
CORPORATE POLICY GROOMING & UNIFORM
Proper way to carry the uniform handbag
A personal, dark-colour, plain and simple design bag is allowed
Male staff with back pack
Bag with CX-produced name tag
First Edition (01 March 2009)
PART 8 –SPECIFIC POLICY CORPORATE POLICY GROOMING & UNIFORM
FOR HKIA
8.2.2. General Deportment – Don’ts
Cross arms
Drinking in view of public
Appling make-up in view of the public
No other forms of decoration can be hung on the document bag
First Edition (01 March 2009)
85
PART 8 – SPECIFIC POLICY FOR HKIA
86
CORPORATE POLICY GROOMING & UNIFORM
Laying back on the chair
Gossiping behind the passenger
Inappropriate hand gestures
Not standing straight
First Edition (01 March 2009)
PART 8 –SPECIFIC POLICY CORPORATE POLICY GROOMING & UNIFORM
Standing on the baggage belt
Inappropriate way to carry the document bag
First Edition (01 March 2009)
Elbow(s) on the desk
Inappropriate way to carry the document bag
FOR HKIA
Male staff with both hands inside pockets
Male staff with backpack, using both straps over shoulders
87
PART 9 – SPECIFIC POLICY FOR AIRPORT STAFF
CORPORATE POLICY GROOMING & UNIFORM
9. SPECIFIC POLICY FOR AIRPORT STAFF 9.1.
Uniform & Grooming Guide
Jacket & Waistcoat y y y
Airport male staff may choose to wear both the jacket and waistcoat, or a jacket or waistcoat only. Male staff working at the First Class check-in counters must wear a jacket at all times. The wearing of a jacket and waistcoat is optional for ramp duty staff.
Jacket ‘on’ or ‘off’ policy •
y y
Applicable to staff working at check-in counters and boarding gates both male and female. Male staff may wear either jacket or waistcoat. The wearing of a jacket for female staff is at the discretion of the Manager on Duty or Supervisor
Long Skirt y y
Mandatory for Ambassadors and lounge staff. CSO at the First Class counter may choose to wear a long or short skirt.
Handbag y y
88
To be carried when in uniform. You must not carry a personal handbag when in uniform.
First Edition (01 March 2009)
PART 9 – SPECIFIC POLICY COPRORATE POLICY GROOMING & UNIFORM
FOR AIRPORT STAFF
Safety Vest y
For safety reasons, all staff at the ramp/apron area are required to wear a safety vest and safety shoes.
Slacks y
Slacks should be worn at the ramp area only.
Standard of Dress y
y y y
When staff are travelling to or from work, or are taking a break during work hours at the Airport, they must either wear their complete uniform or their own clothing. For other off-duty periods, no uniform items should be worn. Staff working outdoors are allowed to wear sunglasses. Mobile phones provided by CX for duty purposes may be clipped on to uniform trousers / slacks. Female staff may wear either high or low heeled shoes.
Non ‘Core’ Items
To cope with local weather conditions, staff who require any of the noncore uniform items listed below must purchase them locally. The design must be simple. Gloves --- plain black / navy Rain boots --- plain black / navy Snow boots --- plain black / navy Scarf --- plain black / navy wool Snow pants --- plain black / navy (cold ports only)
First Edition (01 March 2009)
89
PART 9 – SPECIFIC POLICY FOR AIRPORT STAFF
CORPORATE POLICY GROOMING & UNIFORM
Nails y
Nail polish is optional.
9.2. 1. y y y
2. y
y
90
Acting Uniform Guidelines
Temporary Acting Staff who are assigned for acting positions should wear the uniform applicable to their own ranking: Acting capacity should be reflected on the name badge; No need to change uniform during acting period. Permanent Acting Staff performing a senior function on a permanent basis as part of the port operation structure (e.g. CSO performing a supervisory duty, supervisor as MOD); Staff should wear the type of uniform and name badge applicable to the functions that they are performing (e.g. Supervisor in MOD uniform).
First Edition (01 March 2009)
PART 9 – SPECIFIC POLICY COPRORATE POLICY GROOMING & UNIFORM
9.3.
FOR AIRPORT STAFF
General Deportment Dos & Don’ts
9.3.1. General Deportment Dos
Full set of uniform with document bag
Sit straight
First Edition (01 March 2009)
Shoulder strap must be properly carried on the shoulder
Stand up straight
Invite passenger for check in / boarding with an open palm
91
PART 9 – SPECIFIC POLICY FOR AIRPORT STAFF
Proper way to carry uniform handbag
CORPORATE POLICY GROOMING & UNIFORM
A personal bag of dark colour, with plain and simple design is allowed
Smoking at designated area
92
First Edition (01 March 2009)
PART 9 – SPECIFIC POLICY COPRORATE POLICY GROOMING & UNIFORM
FOR AIRPORT STAFF
9.3.2. General Deportment Don’ts
Cross arms
Drinking in view of public
Not standing straight
Standing on the baggage belt
Laying back on the chair
Elbow on the desk
First Edition (01 March 2009)
93
PART 9 – SPECIFIC POLICY FOR AIRPORT STAFF
94
CORPORATE POLICY GROOMING & UNIFORM
Gossiping behind a passenger
Inappropriate hand gesture
Applying make-up in view of public
No other forms of decoration can be hung on the document bag
First Edition (01 March 2009)
PART 9 – SPECIFIC POLICY COPRORATE POLICY GROOMING & UNIFORM
9.4.
FOR AIRPORT STAFF
Uniform Categories for Airport Staff
Effective 2005, uniform issuance will be based on Uniform category (A-N) in lieu of staff title. For all staff members, when ordering uniform the Uniform Co-ordinator needs only to provide Uniform Services with the staff name, ERN, uniform category, size and requested quantity. It is important for all Uniform Co-ordinators to familiarize themselves with the following uniform categories: 9.4.1. Uniform category chart
Uniform Category
Description
A
MOD – Male
-
ASM
-
Western jacket
-
MOD
-
Supervisor performing a MOD role permanently
Waistcoat with lapel
-
Burgundy tie
-
Navy trousers
-
White shirt
-
Asian jacket
-
Purple tie
-
Waistcoat with lapel
-
Navy trousers
-
White shirt
-
B
Supervisor – Male
-
-
First Edition (01 March 2009)
Core Uniform items
Who to wear
CX titled Supervisor Staff performing a supervisor role permanently
95
PART 9 – SPECIFIC POLICY FOR AIRPORT STAFF
Uniform Category C
CORPORATE POLICY GROOMING & UNIFORM
Description Service Leader – Male
-
-
-
-
-
D
96
CSO – Male
Core Uniform items
Who to wear Titled Service leader CSO performing a team leader role permanently
-
Asian jacket
-
Waistcoat with lapel
-
Blue tie
-
Navy trousers
-
White shirt
CX CSO working at GHA ports Dedicated pool works at FCL check-in counter / Lounge / Ambassador GHA supervisor performing a supervisor role
-
CSO
-
Asian jacket
-
BSO
-
-
Loading Officer
Waistcoat with lapel
-
Grey tie
-
Navy trousers
-
White shirt
First Edition (01 March 2009)
PART 9 – SPECIFIC POLICY COPRORATE POLICY GROOMING & UNIFORM
Uniform Category E
Description MOD – Female
Supervisor – Female
-
ASM
-
Titled MOD
-
-
H
Supervisor – Lounge
First Edition (01 March 2009)
Core Uniform items
Who to wear
-
F
FOR AIRPORT STAFF
-
Supervisor performing a MOD role permanently
-
Midnight-blue jacket
-
Midnight-blue skirt
-
Midnight-blue blouse with yellow collar
CX titled Supervisors
-
Purple Jacket
-
Staff performing a supervisor role permanently
Purple jacquard blouse
-
Navy short skirt
-
Purple Jacket
-
Purple jacquard blouse
-
Purple lining long skirt
Supervisor working in the Lounge ONLY
97
PART 9 – SPECIFIC POLICY FOR AIRPORT STAFF
Uniform Category I
J
K
Description Supervisor – Multi roles
CSO – Female
CSO Lounge / Ambassador
98
CORPORATE POLICY GROOMING & UNIFORM
Core Uniform items
Who to wear
-
Supervisor working equally at Check in counter / Gate / Lounge
-
Purple Jacket
-
Purple jacquard blouse
-
White printed blouse
-
Navy short skirt
-
Purple lining long skirt
-
CSO
-
Red Jacket
-
BSO
-
White printed blouse
-
Red short skirt
-
Red Jacket
-
Red jacquard blouse
-
Red lining long skirt
-
Staff performing duties in the lounge or as an ambassador at Check-in counter
First Edition (01 March 2009)
PART 9 – SPECIFIC POLICY COPRORATE POLICY GROOMING & UNIFORM
Uniform Category L
Description Service Leader /
-
FCL Checkin
-
-
-
Premium Team
First Edition (01 March 2009)
Core Uniform items
Who to wear
-
M
FOR AIRPORT STAFF
-
Titled Service Leader CX staff performing a team leader role permanently
-
Red Jacket
-
Red jacquard blouse
-
Navy short skirt
-
Red Jacket
-
Red jacquard blouse
-
Navy short skirt
-
Red lining long skirt
CX CSO working at GHA ports CSO working at FCL Checkin counter GHA supervisor performing a supervisor role Dedicated pool works at both FCL Check-in counter and lounge / ambassador
99
PART 9 – SPECIFIC POLICY FOR AIRPORT STAFF
Uniform Category N
100
CORPORATE POLICY GROOMING & UNIFORM
Description CSO – Multi roles
Core Uniform items
Who to wear
-
CSO working in all areas (FCL Check-in counter, ambassador / lounge, ramp)
-
Red Jacket
-
Red jacquard blouse
-
White printed blouse
-
Navy short skirt
-
Red Skirt
-
Red lining long skirt
-
Slacks
First Edition (01 March 2009)
PART 9 – SPECIFIC POLICY FOR AIRPORT STAFF
CORPORATE POLICY GROOMING & UNIFORM
9.5.
Uniform Entitlement and Replacement for Airport Staff
Due to the different weather conditions in different regions, ports are now categorised as either ‘hot’ or ‘cold’. Uniform entitlement varies according to the type of port. ‘Hot’ ports are ports in India (Mumbai & Chennai), Sri Lanka, S.E. Asia, Vietnam (Ho Chi Minh only). Although considered ‘hot’ ports, Dubai, Bahrain and Riyadh will be issued with overcoats or anoraks. ‘Cold’ ports are ports in North America, Europe, Australia, New Zealand, N.E. Asia, South Africa, Delhi, Karachi, Vietnam (Hanoi), Hong Kong and China. 9.5.1.
‘COLD’ PORTS ENTITLEMENT
Table 1.1 Category A / B / C / D A
B/C/D
REPLACEMENT FREQUENCY (in months)
ITEMS Initial Issue
Replacement
Initial Issue
Replacement
2
1
Asian Jacket Western Jacket
2
1
Summer Trousers
3
2
18 18
Winter Trousers
3
2
18
2
1
18 18
Waistcoat
2
1
2
1
White Shirt (L/S or S/S)
5
5
5
5
18
Overcoat
1
1
1
1
5 YRS
Shoes
2
2
2
2
18
Tie
2
2
2
2
18
Belt
1
1
1
1
18
Name Badge
2
1
2
1
18
Anorak*
1
1
1
1
AR
* AR
For staff with ramp / operational duties only. Replacement period will take effect 5 years after issue date and will be on an “as required” basis only.
First Edition (01 March 2009)
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PART 9– SPECIFIC POLICY FOR AIRPORT STAFF
CORPORATE POLICY GROOMING & UNIFORM
Table 1.2 Category E / F / H / I E
F
H
I
Initial Issue
Replacement
Initial Issue
Replacement
Initial Issue
Replacement
REPLACEMENT FREQUENCY (in months)
Purple Jacket
2
1
2
1
2
1
18
Navy Short Skirt
3
2 2
2
5
3
18
ITEMS
Initial Issue
Replacement
Purple Lining Long Skirt Midnight-Blue Jacket
2
1
18
Midnight-Blue blouse
5
4
18
Midnight-Blue Short Skirt
3
2
18
Purple Jacquard Blouse
4
3
4
3
4
3
18
Overcoat
1
1
1
1
1
1
1
1
5 YRS
Shoes (H/L)
2
2
2
2
2
2
2
2
18
Panty Hose
45
45
45
45
45
45
45
45
18
2
1
2
1
2
1
1
1
18
Name Badge
PART 9– SPECIFIC POLICY FOR AIRPORT STAFF
CORPORATE POLICY GROOMING & UNIFORM
Table 1.2 Category E / F / H / I E
F
H
I
Initial Issue
Replacement
Initial Issue
Replacement
Initial Issue
Replacement
REPLACEMENT FREQUENCY (in months)
Purple Jacket
2
1
2
1
2
1
18
Navy Short Skirt
3
2 2
2
5
3
18
ITEMS
Initial Issue
Replacement
Purple Lining Long Skirt Midnight-Blue Jacket
2
1
18
Midnight-Blue blouse
5
4
18
Midnight-Blue Short Skirt
3
2
18
Purple Jacquard Blouse Overcoat
1
1
4
3
4
3
4
3
18
1
1
1
1
1
1
5 YRS
Shoes (H/L)
2
2
2
2
2
2
2
2
18
Panty Hose
45
45
45
45
45
45
45
45
18
Name Badge
2
1
2
1
2
1
1
1
18
Handbag
1
1
1
1
1
1
1
1
AR
Slacks*
2
1
2
1
2
1
18
* AR
For staff with ramp / operational duties only. Replacement period will take effect 5 years after issue date and will be on an “as required” basis only.
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PART 9 – SPECIFIC POLICY FOR AIRPORT STAFF
CORPORATE POLICY GROOMING & UNIFORM
Table 1.3 Category J / K / L J
K
L
Ini ti al Issue
Replacement
Initial Issue
Replacement
Initial Issue
R epl acement
REPLACEMENT FREQUENCY (in months)
2
1
2
1
2
1
18
3
2
18
ITEMS
Red Jacket Navy Short Skirt Red Short Skirt
3
2
Red Lining Long Skirt Red Jacquard blouse
18 2
2
4
3
18 4
3
18
White printed Blouse
4
3
Overcoat
1
1
1
1
1
1
5 YRS
Shoes (H/L)
2
2
2
2
2
2
18
Panty Hose
45
45
45
45
45
45
18
Name Badge
2
1
2
1
2
1
18
Handbag
1
1
1
1
1
1
AR
Slacks*
2
1
2
1
18
*
For staff with
/ operational duties only.
18
PART 9 – SPECIFIC POLICY FOR AIRPORT STAFF
CORPORATE POLICY GROOMING & UNIFORM
Table 1.3 Category J / K / L J
K
L
Ini ti al Issue
Replacement
Initial Issue
Replacement
Initial Issue
R epl acement
REPLACEMENT FREQUENCY (in months)
2
1
2
1
2
1
18
3
2
18
ITEMS
Red Jacket Navy Short Skirt Red Short Skirt
3
2
18
Red Lining Long Skirt
2
2
Red Jacquard blouse
4
3
18 4
3
18
White printed Blouse
4
3
Overcoat
1
1
1
1
1
1
5 YRS
Shoes (H/L)
2
2
2
2
2
2
18
Panty Hose
45
45
45
45
45
45
18
Name Badge
2
1
2
1
2
1
18
Handbag
1
1
1
1
1
1
AR
Slacks*
2
1
2
1
18
* AR
18
For staff with ramp / operational duties only. Replacement period will take effect 5 years after issue date and will be on an “as required” basis only.
First Edition (01 March 2009)
103
PART 9– SPECIFIC POLICY FOR AIRPORT STAFF
CORPORATE POLICY GROOMING & UNIFORM
Table 1.4 Category M / N M
N
ITEMS
REPLACEMENT FREQUENCY (in months)
Initial Issue
Replacement
Initial Issue
Replacement
2
1
2
1
18
5
3
18
5
3
4
3
5
3
18
Overcoat
1
1
1
1
5 YRS
Shoes (H/L)
2
2
2
2
18
Panty Hose
45
45
45
45
18
Name Badge
2
1
2
1
18
Handbag
1
1
1
1
AR
2
1
18
Red Jacket Red Short Skirt Blue Short Skirt Red Lining Long Skirt Red Jacquard Blouse White Printed Blouse
Slacks* * AR
For staff with ramp / operational duties only. Replacement period will take effect 5 years after issue date and will be on an “as required” basis only.
PART 9– SPECIFIC POLICY FOR AIRPORT STAFF
CORPORATE POLICY GROOMING & UNIFORM
Table 1.4 Category M / N M
N
REPLACEMENT FREQUENCY (in months)
ITEMS Initial Issue
Replacement
Initial Issue
Replacement
2
1
2
1
18
5
3
18
5
3
4
3
5
3
18
Overcoat
1
1
1
1
5 YRS
Shoes (H/L)
2
2
2
2
18
Panty Hose
45
45
45
45
18
Name Badge
2
1
2
1
18
Handbag
1
1
1
1
AR
2
1
18
Red Jacket Red Short Skirt Blue Short Skirt Red Lining Long Skirt Red Jacquard Blouse White Printed Blouse
Slacks* * AR
For staff with ramp / operational duties only. Replacement period will take effect 5 years after issue date and will be on an “as required” basis only.
104
First Edition (01 March 2009)
PART 9 – SPECIFIC POLICY FOR AIRPORT STAFF
CORPORATE POLICY GROOMING & UNIFORM
9.5.2. ‘HOT’ PORTS ENTITLEMENT Table 2.1 Category A / B / C / D A
B/C/D
ITEMS Initial Issue
Replacement
Asian Jacket
Initial Issue
Replacement
2
1
REPLACEMENT FREQUENCY (in months) 18
Western Jacket
2
1
18
Summer Trousers
3
2
3
2
18
Waistcoat
2
1
2
1
18
White Shirt (L/S or S/S)
5
5
5
5
18
Shoes
2
2
2
2
18
Tie
2
2
2
2
18
Belt
1
1
1
1
18
Name Badge
2
1
2
1
18
PART 9 – SPECIFIC POLICY FOR AIRPORT STAFF
CORPORATE POLICY GROOMING & UNIFORM
9.5.2. ‘HOT’ PORTS ENTITLEMENT Table 2.1 Category A / B / C / D A
B/C/D
REPLACEMENT FREQUENCY (in months)
ITEMS Initial Issue
Replacement
Initial Issue
Replacement
2
1
Asian Jacket
18
Western Jacket
2
1
18
Summer Trousers
3
2
3
2
18
Waistcoat
2
1
2
1
18
White Shirt (L/S or S/S)
5
5
5
5
18
Shoes
2
2
2
2
18
Tie
2
2
2
2
18
Belt
1
1
1
1
18
Name Badge
2
1
2
1
18
First Edition (01 March 2009)
105
PART 9– SPECIFIC POLICY FOR AIRPORT STAFF
CORPORATE POLICY GROOMING & UNIFORM
Table 2.2 Category E / F / H / I E
F
H
I
Initial Issue
Replacement
Initial Issue
Replacement
Initial Issue
Replacement
REPLACEMENT FREQUENCY (in months)
Purple Jacket
2
1
2
1
2
1
18
Navy Short Skirt
3
2
ITEMS
Initial Issue
Replacement
18 5
Purple Lining
2
Long Skirt
3
2
18
Midnight-Blue Jacket
2
2
18
Midnight-Blue blouse
5
4
18
Midnight-Blue Short Skirt
4
3
18
Purple Jacquard Blouse
4
3
4
3
4
3
18
Shoes (H/L)
2
2
2
2
2
2
2
2
18
Panty Hose
45
45
45
45
45
45
45
45
18
Name Badge
2
1
2
1
2
1
2
1
18
Printed Scarf
2
1
18
PART 9– SPECIFIC POLICY FOR AIRPORT STAFF
CORPORATE POLICY GROOMING & UNIFORM
Table 2.2 Category E / F / H / I E
F
H
I
Initial Issue
Replacement
Initial Issue
Replacement
Initial Issue
Replacement
REPLACEMENT FREQUENCY (in months)
Purple Jacket
2
1
2
1
2
1
18
Navy Short Skirt
3
2
ITEMS
Initial Issue
Replacement
18 5
Purple Lining
2
Long Skirt
3
2
18
Midnight-Blue Jacket
2
2
18
Midnight-Blue blouse
5
4
18
Midnight-Blue Short Skirt
4
3
18
Purple Jacquard Blouse
4
3
4
3
4
3
18
Shoes (H/L)
2
2
2
2
2
2
2
2
18
Panty Hose
45
45
45
45
45
45
45
45
18
Name Badge
2
1
2
1
2
1
2
1
18
Printed Scarf
2
1
Handbag
1
1
1
1
Slacks*
2
1
2
1
* AR
18 1
1
1
1
AR
2
1
18
For staff with ramp / operational duties only. Replacement period will take effect 5 years after issue date and will be on an “as required” basis only.
106
First Edition (01 March 2009)
PART 9 – SPECIFIC POLICY FOR AIRPORT STAFF
CORPORATE POLICY GROOMING & UNIFORM
Table 2.3 Category J / K / L J
K
L
Ini ti al Issue
Replacement
Initial Issue
Replacement
Initial Issue
R epl acement
REPLACEMENT FREQUENCY (in months)
2
1
2
1
2
1
18
3
2
18
ITEMS
Red Jacket Navy Short Skirt Red Short Skirt
3
2
Red Lining Long Skirt Red Jacquard blouse
18 2
2
4
3
18 4
3
18
White printed Blouse
4
3
Shoes (H/L)
2
2
2
2
2
2
18
Panty Hose
45
45
45
45
45
45
18
Name Badge
2
1
2
1
2
1
18
Handbag
1
1
1
1
1
1
AR
Slacks*
2
1
2
1
18
* AR
18
For staff with ramp / operational duties only. Replacement period will take effect 5 years after issue date and will be on an “as required” basis only.
PART 9 – SPECIFIC POLICY FOR AIRPORT STAFF
CORPORATE POLICY GROOMING & UNIFORM
Table 2.3 Category J / K / L J
K
L
Ini ti al Issue
Replacement
Initial Issue
Replacement
Initial Issue
R epl acement
REPLACEMENT FREQUENCY (in months)
2
1
2
1
2
1
18
3
2
18
ITEMS
Red Jacket Navy Short Skirt Red Short Skirt
3
2
18
Red Lining Long Skirt
2
2
Red Jacquard blouse
4
3
18 4
3
18
White printed Blouse
4
3
Shoes (H/L)
2
2
2
2
2
2
18
Panty Hose
45
45
45
45
45
45
18
Name Badge
2
1
2
1
2
1
18
Handbag
1
1
1
1
1
1
AR
Slacks*
2
1
2
1
18
* AR
18
For staff with ramp / operational duties only. Replacement period will take effect 5 years after issue date and will be on an “as required” basis only.
First Edition (01 March 2009)
107
PART 9– SPECIFIC POLICY FOR AIRPORT STAFF
CORPORATE POLICY GROOMING & UNIFORM
Table 2.4 Category M / N M
N
ITEMS
REPLACEMENT FREQUENCY (in months)
Initial Issue
Replacement
Initial Issue
Replacement
2
1
2
1
18
5
3
18
5
3
4
3
4
3
18
Shoes (H/L)
2
2
2
2
18
Panty Hose
45
45
45
45
18
Name Badge
2
1
2
1
18
Handbag
1
1
1
1
AR
2
1
18
Red Jacket Red Short Skirt Blue Short Skirt Red Lining Long Skirt Red Jacquard Blouse White Printed Blouse
Slacks* * AR
For staff with ramp / operational duties only. Replacement period will take effect 5 years after issue date and will be on an “as required” basis only.
PART 9– SPECIFIC POLICY FOR AIRPORT STAFF
CORPORATE POLICY GROOMING & UNIFORM
Table 2.4 Category M / N M
N
ITEMS
REPLACEMENT FREQUENCY (in months)
Initial Issue
Replacement
Initial Issue
Replacement
2
1
2
1
18
5
3
18
5
3
4
3
4
3
18
Shoes (H/L)
2
2
2
2
18
Panty Hose
45
45
45
45
18
Name Badge
2
1
2
1
18
Handbag
1
1
1
1
AR
2
1
18
Red Jacket Red Short Skirt Blue Short Skirt Red Lining Long Skirt Red Jacquard Blouse White Printed Blouse
Slacks* * AR
For staff with ramp / operational duties only. Replacement period will take effect 5 years after issue date and will be on an “as required” basis only.
108
First Edition (01 March 2009)
CORPORATE POLICY GROOMING & UNIFORM
9.6.
Uniform Entitlement and Replacement for Ground Handling Agents
Ports are grouped into 4 groups according to their flight frequency: Group A – Ports with 4 flights or more daily BKK/MNL/LHR/NRT/SEL/SIN/SYD/TPE Group B – Ports with more than 1 flight but less than 4 flights daily AKL/BAH/BNE/BOM/CDG/CGK/DEL/DXB/FRA/JFK/KIX/KUL/LAX/MEL/NGO/SFO/SGN/YVR Group C – Ports with 1 flight daily ADL/AMS/CEB/CMB/DPS/FCO/FUK/JNB/PEK/PEN/PER/SHA/YYZ Group D – Ports with less than 1 flight daily CNS/KHI/MAA/RUH/SPK/SUB Note: Entitlement: Replacement Period:
y
varies among ports from different groups
y
subject to contractual agreements
y
a minimum of 18 months
y
subject to uniform performance & Uniform Co-ordinators’ discretion
Blouse & Shirt:
-
Group A:
Same quantity as CX staff entitlement
-
Group B & C:
[Quantity for Group A] – 1 unit
-
Group D:
[Quantity for Group A] – 2 units
PART 9 – SPECIFIC POLICY FOR AIRPORT STAFF
PART 9 – SPECIFIC POLICY FOR AIRPORT STAFF
CORPORATE POLICY GROOMING & UNIFORM
9.6.
Uniform Entitlement and Replacement for Ground Handling Agents
Ports are grouped into 4 groups according to their flight frequency: Group A – Ports with 4 flights or more daily BKK/MNL/LHR/NRT/SEL/SIN/SYD/TPE Group B – Ports with more than 1 flight but less than 4 flights daily AKL/BAH/BNE/BOM/CDG/CGK/DEL/DXB/FRA/JFK/KIX/KUL/LAX/MEL/NGO/SFO/SGN/YVR Group C – Ports with 1 flight daily ADL/AMS/CEB/CMB/DPS/FCO/FUK/JNB/PEK/PEN/PER/SHA/YYZ Group D – Ports with less than 1 flight daily CNS/KHI/MAA/RUH/SPK/SUB Note: Entitlement: Replacement Period:
y
varies among ports from different groups
y
subject to contractual agreements
y
a minimum of 18 months
y
subject to uniform performance & Uniform Co-ordinators’ discretion
Blouse & Shirt:
-
Group A:
Same quantity as CX staff entitlement
-
Group B & C:
[Quantity for Group A] – 1 unit
-
Group D:
[Quantity for Group A] – 2 units
Skirt & Trousers:
-
Group A & B:
Same quantity as CX staff entitlement
-
Group C & D:
[Quantity for Group A & B] – 1 unit
Overcoat, Shoes & Handbag:
-
All groups:
Subject to contractual agreements
First Edition (01 March 2009)
109
PART 9– SPECIFIC POLICY FOR AIRPORT STAFF
9.6.1.
CORPORATE POLICY GROOMING & UNIFORM
GHA IN GROUP A – ‘COLD’ PORTS ENTITLEMENT
Table 1.1 Category C / D C/D ITEMS
REPLACEMENT FREQUENCY (in months)
Initial Issue
Replacement
Asian Jacket
2
1
18
Summer Trousers
3
2
18
Winter Trousers
2
1
18
Waistcoat
2
1
18
White Shirt (L/S or S/S)
5
5
18
Overcoat #
1
1
5 YRS
Shoes #
1
1
9
Tie
2
2
18
Belt
1
1
18
Name Badge
2
1
18
Anorak*
1
1
AR
# * AR
Subject to contractual agreements. For staff with ramp (operational duties only) Replacement period will take effect 5 years after issue date and will be on an “as required” basis only.
PART 9– SPECIFIC POLICY FOR AIRPORT STAFF
9.6.1.
CORPORATE POLICY GROOMING & UNIFORM
GHA IN GROUP A – ‘COLD’ PORTS ENTITLEMENT
Table 1.1 Category C / D C/D ITEMS
REPLACEMENT FREQUENCY (in months)
Initial Issue
Replacement
Asian Jacket
2
1
18
Summer Trousers
3
2
18
Winter Trousers
2
1
18
Waistcoat
2
1
18
White Shirt (L/S or S/S)
5
5
18
Overcoat #
1
1
5 YRS
Shoes #
1
1
9
Tie
2
2
18
Belt
1
1
18
Name Badge
2
1
18
Anorak*
1
1
AR
# * AR
Subject to contractual agreements. For staff with ramp (operational duties only) Replacement period will take effect 5 years after issue date and will be on an “as required” basis only.
110
First Edition (01 March 2009)
PART 9 – SPECIFIC POLICY FOR AIRPORT STAFF
CORPORATE POLICY GROOMING & UNIFORM
Table 1.2 Category H H Initial Issue
Replacement
REPLACEMENT FREQUENCY (in months)
2
1
18
2
2
18
4
3
18
Overcoat #
1
1
5 YRS
Shoes # (H/L)
2
2
18
45
45
18
Name Badge
2
1
18
Handbag #
1
1
AR
ITEMS
Purple Jacket Purple Lining Long Skirt Purple Jacquard Blouse
Panty Hose
# AR
Subject to contractual agreements. Replacement period will take effect 5 years after issue date and will be on an “as required” basis only.
PART 9 – SPECIFIC POLICY FOR AIRPORT STAFF
CORPORATE POLICY GROOMING & UNIFORM
Table 1.2 Category H H Initial Issue
Replacement
REPLACEMENT FREQUENCY (in months)
2
1
18
2
2
18
4
3
18
Overcoat #
1
1
5 YRS
Shoes # (H/L)
2
2
18
ITEMS
Purple Jacket Purple Lining Long Skirt Purple Jacquard Blouse
Panty Hose
45
45
18
Name Badge
2
1
18
Handbag #
1
1
AR
# AR
Subject to contractual agreements. Replacement period will take effect 5 years after issue date and will be on an “as required” basis only.
First Edition (01 March 2009)
111
PART 9– SPECIFIC POLICY FOR AIRPORT STAFF
CORPORATE POLICY GROOMING & UNIFORM
Table 1.3 Category J / K / L J
K
L
Initial Issue
R epl acement
Initia l Issue
Repl acement
Ini ti al Issue
Replacement
REPLACEMENT FREQUENCY (in months)
2
1
2
1
2
1
18
3
2
18
ITEMS
Red Jacket Navy Short Skirt Red Short Skirt
3
2
Red Lining Long Skirt Red Jacquard blouse
18 2
2
4
3
18 4
3
18
White printed Blouse
4
3
Shoes (H/L)
2
2
2
2
2
2
18
Overcoat #
1
1
1
1
1
1
5 YRS
Panty Hose
45
45
45
45
45
45
18
Name Badge
2
1
2
1
2
1
18
Handbag #
1
1
1
1
1
1
AR
Slacks*
2
1
# *
Subject to contractual agreements. For staff with / operational duties only.
18
18
PART 9– SPECIFIC POLICY FOR AIRPORT STAFF
CORPORATE POLICY GROOMING & UNIFORM
Table 1.3 Category J / K / L J
K
L
Initial Issue
R epl acement
Initia l Issue
Repl acement
Ini ti al Issue
Replacement
REPLACEMENT FREQUENCY (in months)
2
1
2
1
2
1
18
3
2
18
ITEMS
Red Jacket Navy Short Skirt Red Short Skirt
3
2
18
Red Lining Long Skirt
2
2
Red Jacquard blouse
4
3
18 4
3
18
White printed Blouse
4
3
Shoes (H/L)
2
2
2
2
2
2
18
Overcoat #
1
1
1
1
1
1
5 YRS
Panty Hose
45
45
45
45
45
45
18
Name Badge
2
1
2
1
2
1
18
Handbag #
1
1
1
1
1
1
AR
Slacks*
2
1
# * AR
18
18
Subject to contractual agreements. For staff with ramp / operational duties only. Replacement period will take effect 5 years after issue date and will be on an “as required” basis only.
112
First Edition (01 March 2009)
PART 9 – SPECIFIC POLICY FOR AIRPORT STAFF
CORPORATE POLICY GROOMING & UNIFORM
Table 1.4 Category M / N M
N
ITEMS
REPLACEMENT FREQUENCY (in months)
Initial Issue
Replacement
Initial Issue
Replacement
2
1
2
1
18
4
3
18
5
3
4
3
5
3
18
Shoes (H & L)
2
2
2
2
18
Overcoat #
1
1
1
1
5 YRS
Panty Hose
45
45
45
45
18
Name Badge
2
1
2
1
18
Handbag #
1
1
1
1
AR
2
1
18
Red Jacket Red Short Skirt Blue Short Skirt Red Lining Long Skirt Red Jacquard Blouse White Printed Blouse
Slacks* # * AR
Subject to contractual agreements. For staff with ramp / operational duties only. Replacement period will take effect 5 years after issue date and will be on an “as required” basis only.
PART 9 – SPECIFIC POLICY FOR AIRPORT STAFF
CORPORATE POLICY GROOMING & UNIFORM
Table 1.4 Category M / N M
N
ITEMS
REPLACEMENT FREQUENCY (in months)
Initial Issue
Replacement
Initial Issue
Replacement
2
1
2
1
18
4
3
18
5
3
4
3
5
3
18
Shoes (H & L)
2
2
2
2
18
Overcoat #
1
1
1
1
5 YRS
Panty Hose
45
45
45
45
18
Name Badge
2
1
2
1
18
Handbag #
1
1
1
1
AR
2
1
18
Red Jacket Red Short Skirt Blue Short Skirt Red Lining Long Skirt Red Jacquard Blouse White Printed Blouse
Slacks* # * AR
Subject to contractual agreements. For staff with ramp / operational duties only. Replacement period will take effect 5 years after issue date and will be on an “as required” basis only.
First Edition (01 March 2009)
113
PART 9– SPECIFIC POLICY FOR AIRPORT STAFF
CORPORATE POLICY GROOMING & UNIFORM
9.6.2. GHA PORTS IN GROUP A – ‘HOT’ PORTS ENTITLEMENT Table 2.1 Category C / D C/D ITEMS
REPLACEMENT FREQUENCY (in months)
Initial Issue
Replacement
Asian Jacket
2
1
18
Summer Trousers
3
2
18
Waistcoat
2
1
18
White Shirt (L/S or S/S)
5
5
18
Shoes #
1
1
9
Tie
2
2
18
Belt
1
1
18
Name Badge
2
1
18
#
Subject to contractual agreements.
PART 9– SPECIFIC POLICY FOR AIRPORT STAFF
CORPORATE POLICY GROOMING & UNIFORM
9.6.2. GHA PORTS IN GROUP A – ‘HOT’ PORTS ENTITLEMENT Table 2.1 Category C / D C/D ITEMS
REPLACEMENT FREQUENCY (in months)
Initial Issue
Replacement
Asian Jacket
2
1
18
Summer Trousers
3
2
18
Waistcoat
2
1
18
White Shirt (L/S or S/S)
5
5
18
Shoes #
1
1
9
Tie
2
2
18
Belt
1
1
18
Name Badge
2
1
18
#
Subject to contractual agreements.
114
First Edition (01 March 2009)
PART 9 – SPECIFIC POLICY FOR AIRPORT STAFF
CORPORATE POLICY GROOMING & UNIFORM
Table 2.2 Category H H Initial Issue
Replacement
REPLACEMENT FREQUENCY (in months)
2
1
18
2
2
18
Purple Jacquard Blouse
4
3
18
Shoes # (H/L)
2
2
18
45
45
18
Name Badge
2
1
18
Handbag #
1
1
AR
ITEMS
Purple Jacket Purple Lining Long Skirt
Panty Hose
# AR
Subject to contract agreement. Replacement period will take effect 5 years after issue date and will be on an “as required” basis only.
PART 9 – SPECIFIC POLICY FOR AIRPORT STAFF
CORPORATE POLICY GROOMING & UNIFORM
Table 2.2 Category H H Initial Issue
Replacement
REPLACEMENT FREQUENCY (in months)
2
1
18
2
2
18
Purple Jacquard Blouse
4
3
18
Shoes # (H/L)
2
2
18
45
45
18
Name Badge
2
1
18
Handbag #
1
1
AR
ITEMS
Purple Jacket Purple Lining Long Skirt
Panty Hose
# AR
Subject to contract agreement. Replacement period will take effect 5 years after issue date and will be on an “as required” basis only.
First Edition (01 March 2009)
115
PART 9– SPECIFIC POLICY FOR AIRPORT STAFF
CORPORATE POLICY GROOMING & UNIFORM
Table 2.3 Category J / K / L J
K
L
Initial Issue
R epl acement
Initia l Issue
Repl acement
Ini ti al Issue
Replacement
REPLACEMENT FREQUENCY (in months)
2
1
2
1
2
1
18
3
2
18
ITEMS
Red Jacket Navy Short Skirt Red Short Skirt
3
2
Red Lining Long Skirt Red Jacquard blouse
18 2
2
4
3
18 4
3
18
White printed Blouse
4
3
Shoes (H/L) #
2
2
2
2
2
2
18
Panty Hose
45
45
45
45
45
45
18
Name Badge
2
1
2
1
2
1
18
Handbag #
1
1
1
1
1
1
AR
Slacks*
2
1
# * AR
18
Subject to contractual agreements. For staff with ramp / operational duties only. Replacement period will take effect 5 years after issue date and will be on an “as required” basis only.
18
PART 9– SPECIFIC POLICY FOR AIRPORT STAFF
CORPORATE POLICY GROOMING & UNIFORM
Table 2.3 Category J / K / L J
K
L
Initial Issue
R epl acement
Initia l Issue
Repl acement
Ini ti al Issue
Replacement
REPLACEMENT FREQUENCY (in months)
2
1
2
1
2
1
18
3
2
18
ITEMS
Red Jacket Navy Short Skirt Red Short Skirt
3
2
18
Red Lining Long Skirt
2
2
Red Jacquard blouse
4
3
18 4
3
18
White printed Blouse
4
3
Shoes (H/L) #
2
2
2
2
2
2
18
Panty Hose
45
45
45
45
45
45
18
Name Badge
2
1
2
1
2
1
18
Handbag #
1
1
1
1
1
1
AR
Slacks*
2
1
# * AR
18
18
Subject to contractual agreements. For staff with ramp / operational duties only. Replacement period will take effect 5 years after issue date and will be on an “as required” basis only.
116
First Edition (01 March 2009)
PART 9 – SPECIFIC POLICY FOR AIRPORT STAFF
CORPORATE POLICY GROOMING & UNIFORM
Table 2.4 Category M / N M
N
Initial Issue
Replacement
Initial Issue
Replacement
REPLACEMENT FREQUENCY (in months)
2
1
2
1
18
5
3
18
5
3
4
3
5
3
18
2
2
2
2
18
45
45
45
45
18
Name Badge
2
1
2
1
18
Handbag
1
1
1
1
AR
2
1
18
ITEMS
Red Jacket Red Short Skirt Blue Short Skirt Red Lining Long Skirt Red Jacquard Blouse White Printed Blouse Shoes (H/ L) # Panty Hose
Slacks* # * AR
Subject to contractual agreements. For staff with ramp / operational duties only. Replacement period will take effect 5 years after issue date and will be on an “as required” basis only.
PART 9 – SPECIFIC POLICY FOR AIRPORT STAFF
CORPORATE POLICY GROOMING & UNIFORM
Table 2.4 Category M / N M
N
Initial Issue
Replacement
Initial Issue
Replacement
REPLACEMENT FREQUENCY (in months)
2
1
2
1
18
5
3
18
5
3
4
3
5
3
18
2
2
2
2
18
45
45
45
45
18
Name Badge
2
1
2
1
18
Handbag
1
1
1
1
AR
2
1
18
ITEMS
Red Jacket Red Short Skirt Blue Short Skirt Red Lining Long Skirt Red Jacquard Blouse White Printed Blouse Shoes (H/ L) # Panty Hose
Slacks* # * AR
Subject to contractual agreements. For staff with ramp / operational duties only. Replacement period will take effect 5 years after issue date and will be on an “as required” basis only.
First Edition (01 March 2009)
117
PART 9– SPECIFIC POLICY FOR AIRPORT STAFF
CORPORATE POLICY GROOMING & UNIFORM
9.6.3. GHA PORTS IN GROUP B – ‘COLD’ PORTS ENTITLEMENT Table 3.1 Category C / D C/D ITEMS
REPLACEMENT FREQUENCY (in months)
Initial Issue
Replacement
Asian Jacket
2
1
18
Summer Trousers
3
2
18
Winter Trousers
2
1
18
Waistcoat
2
1
18
White Shirt (L/S or S/S)
4
4
18
Overcoat #
1
1
5 YRS
Shoes #
1
1
9
Tie
2
2
18
Belt
1
1
18
Name Badge
2
1
18
Anorak*
1
1
AR
# * AR
Subject to contractual agreements. For staff with ramp / operational duties only. Replacement period will take effect 5 years after issue date and will be on an “as required” basis only.
PART 9– SPECIFIC POLICY FOR AIRPORT STAFF
CORPORATE POLICY GROOMING & UNIFORM
9.6.3. GHA PORTS IN GROUP B – ‘COLD’ PORTS ENTITLEMENT Table 3.1 Category C / D C/D ITEMS
REPLACEMENT FREQUENCY (in months)
Initial Issue
Replacement
Asian Jacket
2
1
18
Summer Trousers
3
2
18
Winter Trousers
2
1
18
Waistcoat
2
1
18
White Shirt (L/S or S/S)
4
4
18
Overcoat #
1
1
5 YRS
Shoes #
1
1
9
Tie
2
2
18
Belt
1
1
18
Name Badge
2
1
18
Anorak*
1
1
AR
# * AR
Subject to contractual agreements. For staff with ramp / operational duties only. Replacement period will take effect 5 years after issue date and will be on an “as required” basis only.
118
First Edition (01 March 2009)
PART 9 – SPECIFIC POLICY FOR AIRPORT STAFF
CORPORATE POLICY GROOMING & UNIFORM
Table 3.2 Category H H Initial Issue
Replacement
REPLACEMENT FREQUENCY (in months)
2
1
18
2
2
18
4
3
18
Overcoat #
1
1
5 YRS
Shoes # (H/L)
2
2
18
45
45
18
Name Badge
2
1
18
Handbag #
1
1
AR
ITEMS
Purple Jacket Purple Lining Long Skirt Purple Jacquard Blouse
Panty Hose
# AR
Subject to contractual agreements. Replacement period will take effect 5 years after issue date and will be on an “as required” basis only.
PART 9 – SPECIFIC POLICY FOR AIRPORT STAFF
CORPORATE POLICY GROOMING & UNIFORM
Table 3.2 Category H H Initial Issue
Replacement
REPLACEMENT FREQUENCY (in months)
2
1
18
2
2
18
4
3
18
Overcoat #
1
1
5 YRS
Shoes # (H/L)
2
2
18
ITEMS
Purple Jacket Purple Lining Long Skirt Purple Jacquard Blouse
Panty Hose
45
45
18
Name Badge
2
1
18
Handbag #
1
1
AR
# AR
Subject to contractual agreements. Replacement period will take effect 5 years after issue date and will be on an “as required” basis only.
First Edition (01 March 2009)
119
PART 9– SPECIFIC POLICY FOR AIRPORT STAFF
CORPORATE POLICY GROOMING & UNIFORM
Table 3.3 Category J / K / L J
K
L
Initial Issue
R epl acement
Initia l Issue
Repl acement
Ini ti al Issue
Replacement
REPLACEMENT FREQUENCY (in months)
2
1
2
1
2
1
18
3
2
18
ITEMS
Red Jacket Navy Short Skirt Red Short Skirt
3
2
18
Red Lining Long Skirt
2
2
Red Jacquard blouse
3
2
18 3
2
18
White printed Blouse
3
2
Shoes (H/L) #
2
2
2
2
2
2
18
Overcoat #
1
1
1
1
1
1
5 YRS
Panty Hose
45
45
45
45
45
45
18
Name Badge
2
1
2
1
2
1
18
Handbag #
1
1
1
1
1
1
AR
Slacks*
2
1
# *
Subject to contractual agreements. For staff with / operational duties only.
18
18
PART 9– SPECIFIC POLICY FOR AIRPORT STAFF
CORPORATE POLICY GROOMING & UNIFORM
Table 3.3 Category J / K / L J
K
L
Initial Issue
R epl acement
Initia l Issue
Repl acement
Ini ti al Issue
Replacement
REPLACEMENT FREQUENCY (in months)
2
1
2
1
2
1
18
3
2
18
ITEMS
Red Jacket Navy Short Skirt Red Short Skirt
3
2
18
Red Lining Long Skirt
2
2
Red Jacquard blouse
3
2
18 3
2
18
White printed Blouse
3
2
Shoes (H/L) #
2
2
2
2
2
2
18
Overcoat #
1
1
1
1
1
1
5 YRS
Panty Hose
45
45
45
45
45
45
18
Name Badge
2
1
2
1
2
1
18
Handbag #
1
1
1
1
1
1
AR
Slacks*
2
1
# * AR
18
18
Subject to contractual agreements. For staff with ramp / operational duties only. Replacement period will take effect 5 years after issue date and will be on an “as required” basis only.
120
First Edition (01 March 2009)
PART 9 – SPECIFIC POLICY FOR AIRPORT STAFF
CORPORATE POLICY GROOMING & UNIFORM
Table 3.4 Category M / N M
N
Initial Issue
Replacement
Initial Issue
Replacement
REPLACEMENT FREQUENCY (in months)
2
1
2
1
18
4
3
18
5
3
3
2
4
2
18
Shoes (H/ L) #
2
2
2
2
18
Overcoat #
1
1
1
1
5 YRS
Panty Hose
45
45
45
45
18
Name Badge
2
1
2
1
18
Handbag #
1
1
1
1
AR
2
1
18
ITEMS
Red Jacket Red Short Skirt Blue Short Skirt Red Lining Long Skirt Red Jacquard Blouse White Printed Blouse
Slacks* # * AR
Subject to contractual agreements. For staff with ramp / operational duties only. Replacement period will take effect 5 years after issue date and will be on an “as required” basis only.
PART 9 – SPECIFIC POLICY FOR AIRPORT STAFF
CORPORATE POLICY GROOMING & UNIFORM
Table 3.4 Category M / N M
N
Initial Issue
Replacement
Initial Issue
Replacement
REPLACEMENT FREQUENCY (in months)
2
1
2
1
18
4
3
18
5
3
3
2
4
2
18
Shoes (H/ L) #
2
2
2
2
18
Overcoat #
1
1
1
1
5 YRS
Panty Hose
45
45
45
45
18
ITEMS
Red Jacket Red Short Skirt Blue Short Skirt Red Lining Long Skirt Red Jacquard Blouse White Printed Blouse
Name Badge
2
1
2
1
18
Handbag #
1
1
1
1
AR
2
1
18
Slacks* # * AR
Subject to contractual agreements. For staff with ramp / operational duties only. Replacement period will take effect 5 years after issue date and will be on an “as required” basis only.
First Edition (01 March 2009)
121
PART 9– SPECIFIC POLICY FOR AIRPORT STAFF
CORPORATE POLICY GROOMING & UNIFORM
9.6.4. GHA PORTS IN GROUP B – ‘HOT’ PORTS ENTITLEMENT Table 4.1 Category C / D C/D ITEMS
REPLACEMENT FREQUENCY (in months)
Initial Issue
Replacement
Asian Jacket
2
1
18
Summer Trousers
3
2
18
Winter Trousers
2
1
18
Waistcoat
2
1
18
White Shirt (L/S or S/S)
4
4
18
Shoes #
1
1
9
Tie
2
2
18
Belt
1
1
18
Name Badge
2
1
18
#
Subject to contractual agreements.
PART 9– SPECIFIC POLICY FOR AIRPORT STAFF
CORPORATE POLICY GROOMING & UNIFORM
9.6.4. GHA PORTS IN GROUP B – ‘HOT’ PORTS ENTITLEMENT Table 4.1 Category C / D C/D ITEMS
REPLACEMENT FREQUENCY (in months)
Initial Issue
Replacement
Asian Jacket
2
1
18
Summer Trousers
3
2
18
Winter Trousers
2
1
18
Waistcoat
2
1
18
White Shirt (L/S or S/S)
4
4
18
Shoes #
1
1
9
Tie
2
2
18
Belt
1
1
18
Name Badge
2
1
18
#
Subject to contractual agreements.
122
First Edition (01 March 2009)
PART 9 – SPECIFIC POLICY FOR AIRPORT STAFF
CORPORATE POLICY GROOMING & UNIFORM
Table 4.2 Category H H Initial Issue
Replacement
REPLACEMENT FREQUENCY (in months)
2
1
18
2
2
18
3
2
18
2
2
18
45
45
18
Name Badge
2
1
18
Handbag #
1
1
AR
ITEMS
Purple Jacket Purple Lining Long Skirt Purple Jacquard Blouse Shoes (H/L) # Panty Hose
# AR
Subject to contractual agreements. Replacement period will take effect 5 years after issue date and will be on an “as required” basis only.
PART 9 – SPECIFIC POLICY FOR AIRPORT STAFF
CORPORATE POLICY GROOMING & UNIFORM
Table 4.2 Category H H Initial Issue
Replacement
REPLACEMENT FREQUENCY (in months)
2
1
18
2
2
18
3
2
18
2
2
18
45
45
18
Name Badge
2
1
18
Handbag #
1
1
AR
ITEMS
Purple Jacket Purple Lining Long Skirt Purple Jacquard Blouse Shoes (H/L) # Panty Hose
# AR
Subject to contractual agreements. Replacement period will take effect 5 years after issue date and will be on an “as required” basis only.
First Edition (01 March 2009)
123
PART 9– SPECIFIC POLICY FOR AIRPORT STAFF
CORPORATE POLICY GROOMING & UNIFORM
Table 4.3 Category J / K / L J
K
L
Initial Issue
R epl acement
Initia l Issue
Repl acement
Ini ti al Issue
Replacement
REPLACEMENT FREQUENCY (in months)
2
1
2
1
2
1
18
3
2
18
ITEMS
Red Jacket Navy Short Skirt Red Short Skirt
3
2
Red Lining Long Skirt Red Jacquard blouse
18 2
2
3
2
18 3
2
18
White printed Blouse
3
2
18
Shoes (H/L) #
2
2
2
2
2
2
18
Panty Hose
45
45
45
45
45
45
18
Name Badge
2
1
2
1
2
1
18
Handbag #
1
1
1
1
1
1
AR
Slacks*
2
1
# *
Subject to contractual agreements. For staff with ramp / operational duties only.
18
PART 9– SPECIFIC POLICY FOR AIRPORT STAFF
CORPORATE POLICY GROOMING & UNIFORM
Table 4.3 Category J / K / L J
K
L
Initial Issue
R epl acement
Initia l Issue
Repl acement
Ini ti al Issue
Replacement
REPLACEMENT FREQUENCY (in months)
2
1
2
1
2
1
18
3
2
18
ITEMS
Red Jacket Navy Short Skirt Red Short Skirt
3
2
18
Red Lining Long Skirt
2
2
Red Jacquard blouse
3
2
18 3
2
18
White printed Blouse
3
2
Shoes (H/L) #
2
2
2
2
2
2
18
Panty Hose
45
45
45
45
45
45
18
Name Badge
2
1
2
1
2
1
18
Handbag #
1
1
1
1
1
1
AR
Slacks*
2
1
# * AR
18
18
Subject to contractual agreements. For staff with ramp / operational duties only. Replacement period will take effect 5 years after issue date and will be on an “as required” basis only.
124
First Edition (01 March 2009)
PART 9 – SPECIFIC POLICY FOR AIRPORT STAFF
CORPORATE POLICY GROOMING & UNIFORM
Table 4.4 Category M / N M
N
Initial Issue
Replacement
Initial Issue
Replacement
REPLACEMENT FREQUENCY (in months)
2
1
2
1
18
4
3
18
5
3
3
2
4
2
18
2
2
2
2
18
45
45
45
45
18
Name Badge
2
1
2
1
18
Handbag
1
1
1
1
AR
2
1
18
ITEMS
Red Jacket Red Short Skirt Blue Short Skirt Red Lining Long Skirt Red Jacquard Blouse White Printed Blouse Shoes (H/ L) # Panty Hose
Slacks* # *
Subject to contractual agreements. For staff with ramp / operational duties only.
PART 9 – SPECIFIC POLICY FOR AIRPORT STAFF
CORPORATE POLICY GROOMING & UNIFORM
Table 4.4 Category M / N M
N
Initial Issue
Replacement
Initial Issue
Replacement
REPLACEMENT FREQUENCY (in months)
2
1
2
1
18
4
3
18
5
3
3
2
4
2
18
2
2
2
2
18
45
45
45
45
18
Name Badge
2
1
2
1
18
Handbag
1
1
1
1
AR
2
1
18
ITEMS
Red Jacket Red Short Skirt Blue Short Skirt Red Lining Long Skirt Red Jacquard Blouse White Printed Blouse Shoes (H/ L) # Panty Hose
Slacks* # *
Subject to contractual agreements. For staff with ramp / operational duties only.
First Edition (01 March 2009)
125
PART 9– SPECIFIC POLICY FOR AIRPORT STAFF
CORPORATE POLICY GROOMING & UNIFORM
9.6.5. GHA PORTS IN GROUP C – ‘COLD’ PORTS ENTITLEMENT Table 5.1 Category C / D C/D ITEMS
REPLACEMENT FREQUENCY (in months)
Initial Issue
Replacement
Asian Jacket
2
1
18
Summer Trousers
2
1
18
Winter Trousers
2
1
18
Waistcoat
2
1
18
White Shirt (L/S or S/S)
4
4
18
Overcoat #
1
1
5 YRS
Shoes #
1
1
9
Tie
2
2
18
Belt
1
1
18
Name Badge
2
1
18
Anorak*
1
1
AR
# *
Subject to contractual agreements. For staff with ramp / operational duties only.
PART 9– SPECIFIC POLICY FOR AIRPORT STAFF
CORPORATE POLICY GROOMING & UNIFORM
9.6.5. GHA PORTS IN GROUP C – ‘COLD’ PORTS ENTITLEMENT Table 5.1 Category C / D C/D ITEMS
REPLACEMENT FREQUENCY (in months)
Initial Issue
Replacement
Asian Jacket
2
1
18
Summer Trousers
2
1
18
Winter Trousers
2
1
18
Waistcoat
2
1
18
White Shirt (L/S or S/S)
4
4
18
Overcoat #
1
1
5 YRS
Shoes #
1
1
9
Tie
2
2
18
Belt
1
1
18
Name Badge
2
1
18
Anorak*
1
1
AR
# * AR
Subject to contractual agreements. For staff with ramp / operational duties only. Replacement period will take effect 5 years after issue date and will be on an “as required” basis only.
126
First Edition (01 March 2009)
PART 9 – SPECIFIC POLICY FOR AIRPORT STAFF
CORPORATE POLICY GROOMING & UNIFORM
Table 5.2 Category H H Initial Issue
Replacement
REPLACEMENT FREQUENCY (in months)
Purple Jacket
2
1
18
Purple Lining
2
2
18
3
2
18
Overcoat #
1
1
5 YRS
Shoes (H/L) #
2
2
18
45
45
18
Name Badge
2
1
18
Handbag #
1
1
AR
ITEMS
Long Skirt Purple Jacquard Blouse
Panty Hose
# AR
Subject to contractual agreements. Replacement period will take effect 5 years after issue date and will be on an “as required” basis only.
PART 9 – SPECIFIC POLICY FOR AIRPORT STAFF
CORPORATE POLICY GROOMING & UNIFORM
Table 5.2 Category H H Initial Issue
Replacement
REPLACEMENT FREQUENCY (in months)
Purple Jacket
2
1
18
Purple Lining
2
2
18
3
2
18
Overcoat #
1
1
5 YRS
Shoes (H/L) #
2
2
18
ITEMS
Long Skirt Purple Jacquard Blouse
Panty Hose
45
45
18
Name Badge
2
1
18
Handbag #
1
1
AR
# AR
Subject to contractual agreements. Replacement period will take effect 5 years after issue date and will be on an “as required” basis only.
First Edition (01 March 2009)
127
PART 9– SPECIFIC POLICY FOR AIRPORT STAFF
CORPORATE POLICY GROOMING & UNIFORM
Table 5.3 Category J / K / L J
K
L
Initial Issue
R epl acement
Initia l Issue
Repl acement
Ini ti al Issue
Replacement
REPLACEMENT FREQUENCY (in months)
2
1
2
1
2
1
18
2
2
18
ITEMS
Red Jacket Navy Short Skirt Red Short Skirt
2
1
Red Lining Long Skirt Red Jacquard blouse
18 2
2
3
2
18 3
2
18
White printed Blouse
3
2
Shoes (H/L)
2
2
2
2
2
2
18
Overcoat #
1
1
1
1
1
1
5 YRS
Panty Hose
45
45
45
45
45
45
18
Name Badge
2
1
2
1
2
1
18
Handbag #
1
1
1
1
1
1
AR
Slacks*
2
1
# *
Subject to contractual agreements. For staff with / operational duties only.
18
18
PART 9– SPECIFIC POLICY FOR AIRPORT STAFF
CORPORATE POLICY GROOMING & UNIFORM
Table 5.3 Category J / K / L J
K
L
Initial Issue
R epl acement
Initia l Issue
Repl acement
Ini ti al Issue
Replacement
REPLACEMENT FREQUENCY (in months)
2
1
2
1
2
1
18
2
2
18
ITEMS
Red Jacket Navy Short Skirt Red Short Skirt
2
1
18
Red Lining Long Skirt
2
2
Red Jacquard blouse
3
2
18 3
2
18
White printed Blouse
3
2
Shoes (H/L)
2
2
2
2
2
2
18
Overcoat #
1
1
1
1
1
1
5 YRS
Panty Hose
45
45
45
45
45
45
18
Name Badge
2
1
2
1
2
1
18
Handbag #
1
1
1
1
1
1
AR
Slacks*
2
1
# * AR
18
18
Subject to contractual agreements. For staff with ramp / operational duties only. Replacement period will take effect 5 years after issue date and will be on an “as required” basis only.
128
First Edition (01 March 2009)
PART 9 – SPECIFIC POLICY FOR AIRPORT STAFF
CORPORATE POLICY GROOMING & UNIFORM
Table 5.4 Category M / N M
N
ITEMS Initial Issue
Replacement
2
1
4
3
3
2
Shoes (H/ L) #
2
Overcoat # Panty Hose
Red Jacket
Initial Issue
Replacement
REPLACEMENT FREQUENCY (in months)
2
1
18
4
3
18
3
2
18
2
2
2
18
1
1
1
1
5 YRS
45
45
45
45
18
Name Badge
2
1
2
1
18
Handbag
1
1
1
1
AR
2
1
18
Red Short Skirt Blue Short Skirt Red Lining Long Skirt Red Jacquard Blouse White Printed Blouse
Slacks* # * AR
Subject to contractual agreements. For staff with ramp / operational duties only. Replacement period will take effect 5 years after issue date and will be on an “as required” basis only.
PART 9 – SPECIFIC POLICY FOR AIRPORT STAFF
CORPORATE POLICY GROOMING & UNIFORM
Table 5.4 Category M / N M
N
ITEMS Initial Issue
Replacement
2
1
4
3
3
2
Shoes (H/ L) #
2
Overcoat # Panty Hose
Red Jacket
Initial Issue
Replacement
REPLACEMENT FREQUENCY (in months)
2
1
18
4
3
18
3
2
18
2
2
2
18
1
1
1
1
5 YRS
45
45
45
45
18
Red Short Skirt Blue Short Skirt Red Lining Long Skirt Red Jacquard Blouse White Printed Blouse
Name Badge
2
1
2
1
18
Handbag
1
1
1
1
AR
2
1
18
Slacks* # * AR
Subject to contractual agreements. For staff with ramp / operational duties only. Replacement period will take effect 5 years after issue date and will be on an “as required” basis only.
First Edition (01 March 2009)
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PART 9– SPECIFIC POLICY FOR AIRPORT STAFF
CORPORATE POLICY GROOMING & UNIFORM
9.6.6. GHA PORTS IN GROUP C – ‘HOT’ PORTS ENTITLEMENT Table 6.1 Category C / D C/D ITEMS
REPLACEMENT FREQUENCY (in months)
Initial Issue
Replacement
Asian Jacket
2
1
18
Summer Trousers
2
2
18
Waistcoat
2
1
18
White Shirt (L/S or S/S)
4
4
18
Shoes #
1
1
9
Tie
2
2
18
Belt
1
1
18
Name Badge
2
1
18
#
Subject to contractual agreements.
PART 9– SPECIFIC POLICY FOR AIRPORT STAFF
CORPORATE POLICY GROOMING & UNIFORM
9.6.6. GHA PORTS IN GROUP C – ‘HOT’ PORTS ENTITLEMENT Table 6.1 Category C / D C/D ITEMS
REPLACEMENT FREQUENCY (in months)
Initial Issue
Replacement
Asian Jacket
2
1
18
Summer Trousers
2
2
18
Waistcoat
2
1
18
White Shirt (L/S or S/S)
4
4
18
Shoes #
1
1
9
Tie
2
2
18
Belt
1
1
18
Name Badge
2
1
18
#
Subject to contractual agreements.
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PART 9 – SPECIFIC POLICY FOR AIRPORT STAFF
CORPORATE POLICY GROOMING & UNIFORM
Table 6.2 Category H H Initial Issue
Replacement
REPLACEMENT FREQUENCY (in months)
2
1
18
2
2
18
3
2
18
2
2
18
45
45
18
Name Badge
2
1
18
Handbag #
1
1
AR
ITEMS
Purple Jacket Purple Lining Long Skirt Purple Jacquard Blouse Shoes (H/L) # Panty Hose
# AR
Subject to contractual agreements. Replacement period will take effect 5 years after issue date and will be on an “as required” basis only.
PART 9 – SPECIFIC POLICY FOR AIRPORT STAFF
CORPORATE POLICY GROOMING & UNIFORM
Table 6.2 Category H H Initial Issue
Replacement
REPLACEMENT FREQUENCY (in months)
2
1
18
2
2
18
3
2
18
2
2
18
45
45
18
Name Badge
2
1
18
Handbag #
1
1
AR
ITEMS
Purple Jacket Purple Lining Long Skirt Purple Jacquard Blouse Shoes (H/L) # Panty Hose
# AR
Subject to contractual agreements. Replacement period will take effect 5 years after issue date and will be on an “as required” basis only.
First Edition (01 March 2009)
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PART 9– SPECIFIC POLICY FOR AIRPORT STAFF
CORPORATE POLICY GROOMING & UNIFORM
Table 6.3 Category J / K /L J
K
L
Initial Issue
R epl acement
Initia l Issue
Repl acement
Ini ti al Issue
Replacement
REPLACEMENT FREQUENCY (in months)
2
1
2
1
2
1
18
2
2
18
ITEMS
Red Jacket Navy Short Skirt Red Short Skirt
2
2
Red Lining Long Skirt Red Jacquard blouse
18 2
2
3
2
18 3
2
18
White printed Blouse
3
2
Shoes (H/L) #
2
2
2
2
2
2
18
Panty Hose
45
45
45
45
45
45
18
Name Badge
2
1
2
1
2
1
18
Handbag #
1
1
1
1
1
1
AR
Slacks*
2
1
# * AR
18
Subject to contractual agreements. For staff with ramp / operational duties only. Replacement period will take effect 5 years after issue date and will be on an “as required” basis only.
18
PART 9– SPECIFIC POLICY FOR AIRPORT STAFF
CORPORATE POLICY GROOMING & UNIFORM
Table 6.3 Category J / K /L J
K
L
Initial Issue
R epl acement
Initia l Issue
Repl acement
Ini ti al Issue
Replacement
REPLACEMENT FREQUENCY (in months)
2
1
2
1
2
1
18
2
2
18
ITEMS
Red Jacket Navy Short Skirt Red Short Skirt
2
2
18
Red Lining Long Skirt
2
2
Red Jacquard blouse
3
2
18 3
2
18
White printed Blouse
3
2
Shoes (H/L) #
2
2
2
2
2
2
18
Panty Hose
45
45
45
45
45
45
18
Name Badge
2
1
2
1
2
1
18
Handbag #
1
1
1
1
1
1
AR
Slacks*
2
1
# * AR
18
18
Subject to contractual agreements. For staff with ramp / operational duties only. Replacement period will take effect 5 years after issue date and will be on an “as required” basis only.
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PART 9 – SPECIFIC POLICY FOR AIRPORT STAFF
CORPORATE POLICY GROOMING & UNIFORM
Table 6.4 Category M / N M
N
Initial Issue
Replacement
Initial Issue
Replacement
REPLACEMENT FREQUENCY (in months)
2
1
2
1
18
4
3
18
4
3
3
2
3
2
18
2
2
2
2
18
45
45
45
45
18
Name Badge
2
1
2
1
18
Handbag
1
1
1
1
AR
2
1
18
ITEMS
Red Jacket Red Short Skirt Blue Short Skirt Red Lining Long Skirt Red Jacquard Blouse White Printed Blouse Shoes (H/ L) # Panty Hose
Slacks* # * AR
Subject to contractual agreements. For staff with ramp / operational duties only. Replacement period will take effect 5 years after issue date and will be on an “as required” basis only.
PART 9 – SPECIFIC POLICY FOR AIRPORT STAFF
CORPORATE POLICY GROOMING & UNIFORM
Table 6.4 Category M / N M
N
Initial Issue
Replacement
Initial Issue
Replacement
REPLACEMENT FREQUENCY (in months)
2
1
2
1
18
4
3
18
4
3
3
2
3
2
18
2
2
2
2
18
45
45
45
45
18
Name Badge
2
1
2
1
18
Handbag
1
1
1
1
AR
2
1
18
ITEMS
Red Jacket Red Short Skirt Blue Short Skirt Red Lining Long Skirt Red Jacquard Blouse White Printed Blouse Shoes (H/ L) # Panty Hose
Slacks* # * AR
Subject to contractual agreements. For staff with ramp / operational duties only. Replacement period will take effect 5 years after issue date and will be on an “as required” basis only.
First Edition (01 March 2009)
133
PART 9– SPECIFIC POLICY FOR AIRPORT STAFF
CORPORATE POLICY GROOMING & UNIFORM
9.6.7. GHA PORTS IN GROUP D – ‘COLD’ PORTS ENTITLEMENT Table 7.1 Category C / D C/D ITEMS Initial Issue
Replacement
2
1
Asian Jacket
REPLACEMENT FREQUENCY (in months) 18
Summer Trousers
2
1
18
Winter Trousers
2
1
18
Waistcoat
2
1
18
White Shirt (L/S or S/S)
3
3
18
Overcoat #
1
1
5 YRS
Shoes #
1
1
9
Tie
2
2
18
Belt
1
1
18
Name Badge
2
1
18
Anorak*
1
1
AR
# *
Subject to contractual agreements. For staff with ramp / operational duties only.
PART 9– SPECIFIC POLICY FOR AIRPORT STAFF
CORPORATE POLICY GROOMING & UNIFORM
9.6.7. GHA PORTS IN GROUP D – ‘COLD’ PORTS ENTITLEMENT Table 7.1 Category C / D C/D ITEMS
REPLACEMENT FREQUENCY (in months)
Initial Issue
Replacement
Asian Jacket
2
1
18
Summer Trousers
2
1
18
Winter Trousers
2
1
18
Waistcoat
2
1
18
White Shirt (L/S or S/S)
3
3
18
Overcoat #
1
1
5 YRS
Shoes #
1
1
9
Tie
2
2
18
Belt
1
1
18
Name Badge
2
1
18
Anorak*
1
1
AR
# * AR
Subject to contractual agreements. For staff with ramp / operational duties only. Replacement period will take effect 5 years after issue date and will be on an “as required” basis only.
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PART 9 – SPECIFIC POLICY FOR AIRPORT STAFF
CORPORATE POLICY GROOMING & UNIFORM
Table 7.2 Category H H Initial Issue
Replacement
REPLACEMENT FREQUENCY (in months)
Purple Jacket
2
1
18
Purple Lining
2
2
18
2
2
18
Overcoat #
1
1
5 YRS
Shoes (H/L) #
2
2
18
45
45
18
Name Badge
2
1
18
Handbag #
1
1
AR
ITEMS
Long Skirt Purple Jacquard Blouse
Panty Hose
# AR
Subject to contractual agreements. Replacement period will take effect 5 years after issue date and will be on an “as required” basis only.
PART 9 – SPECIFIC POLICY FOR AIRPORT STAFF
CORPORATE POLICY GROOMING & UNIFORM
Table 7.2 Category H H Initial Issue
Replacement
REPLACEMENT FREQUENCY (in months)
Purple Jacket
2
1
18
Purple Lining
2
2
18
2
2
18
Overcoat #
1
1
5 YRS
Shoes (H/L) #
2
2
18
ITEMS
Long Skirt Purple Jacquard Blouse
Panty Hose
45
45
18
Name Badge
2
1
18
Handbag #
1
1
AR
# AR
Subject to contractual agreements. Replacement period will take effect 5 years after issue date and will be on an “as required” basis only.
First Edition (01 March 2009)
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PART 9– SPECIFIC POLICY FOR AIRPORT STAFF
CORPORATE POLICY GROOMING & UNIFORM
Table 7.3 Category J / K / L J
K
L
Initial Issue
R epl acement
Initia l Issue
Repl acement
Ini ti al Issue
Replacement
REPLACEMENT FREQUENCY (in months)
2
1
2
1
2
1
18
2
2
18
ITEMS
Red Jacket Navy Short Skirt Red Short Skirt
2
1
18
Red Lining Long Skirt
2
2
Red Jacquard blouse
2
2
18 2
2
18
White printed Blouse
2
2
Shoes (H/L)
2
2
2
2
2
2
18
Overcoat #
1
1
1
1
1
1
5 YRS
Panty Hose
45
45
45
45
45
45
18
Name Badge
2
1
2
1
2
1
18
Handbag #
1
1
1
1
1
1
AR
Slacks*
2
1
#
Subject to contractual agreements.
18
18
PART 9– SPECIFIC POLICY FOR AIRPORT STAFF
CORPORATE POLICY GROOMING & UNIFORM
Table 7.3 Category J / K / L J
K
L
Initial Issue
R epl acement
Initia l Issue
Repl acement
Ini ti al Issue
Replacement
REPLACEMENT FREQUENCY (in months)
2
1
2
1
2
1
18
2
2
18
ITEMS
Red Jacket Navy Short Skirt Red Short Skirt
2
1
18
Red Lining Long Skirt Red Jacquard blouse
2
2
2
2
18 2
2
18
White printed Blouse
2
2
Shoes (H/L)
2
2
2
2
2
2
18
Overcoat #
1
1
1
1
1
1
5 YRS
Panty Hose
45
45
45
45
45
45
18
Name Badge
2
1
2
1
2
1
18
Handbag #
1
1
1
1
1
1
AR
Slacks*
2
1
# * AR
18
18
Subject to contractual agreements. For staff with ramp / operational duties only. Replacement period will take effect 5 years after issue date and will be on an “as required” basis only.
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First Edition (01 March 2009)
PART 9 – SPECIFIC POLICY FOR AIRPORT STAFF
CORPORATE POLICY GROOMING & UNIFORM
Table 7.4 Category M / N M
N
Initial Issue
Replacement
Initial Issue
Replacement
REPLACEMENT FREQUENCY (in month)
2
1
2
1
18
4
3
18
4
3
2
2
2
2
18
Shoes (H/ L) #
2
2
2
2
18
Overcoat #
1
1
1
1
5 YRS
Panty Hose
45
45
45
45
18
Name Badge
2
1
2
1
18
Handbag
1
1
1
1
AR
2
1
18
ITEMS
Red Jacket Red Short Skirt Blue Short Skirt Red Lining Long Skirt Red Jacquard Blouse White Printed Blouse
Slacks* # * AR
Subject to contractual agreements. For staff with ramp / operational duties only. Replacement period will take effect 5 years after issue date and will be on an “as required” basis only.
PART 9 – SPECIFIC POLICY FOR AIRPORT STAFF
CORPORATE POLICY GROOMING & UNIFORM
Table 7.4 Category M / N M
N
Initial Issue
Replacement
Initial Issue
Replacement
REPLACEMENT FREQUENCY (in month)
2
1
2
1
18
4
3
18
4
3
2
2
2
2
18
Shoes (H/ L) #
2
2
2
2
18
Overcoat #
1
1
1
1
5 YRS
Panty Hose
45
45
45
45
18
ITEMS
Red Jacket Red Short Skirt Blue Short Skirt Red Lining Long Skirt Red Jacquard Blouse White Printed Blouse
Name Badge
2
1
2
1
18
Handbag
1
1
1
1
AR
2
1
18
Slacks* # * AR
Subject to contractual agreements. For staff with ramp / operational duties only. Replacement period will take effect 5 years after issue date and will be on an “as required” basis only.
First Edition (01 March 2009)
137
PART 9– SPECIFIC POLICY FOR AIRPORT STAFF
CORPORATE POLICY GROOMING & UNIFORM
9.6.8. GHA PORTS IN GROUP D – ‘HOT’ PORTS ENTITLEMENT Table 8.1 Category C / D C/D ITEMS
Asian Jacket
Initial Issue
Replacement
2
1
REPLACEMENT FREQUENCY (in months) 18
Summer Trousers
2
1
18
Winter Trousers
2
1
18
Waistcoat
2
1
18
White Shirt (L/S or S/S)
3
3
18
Shoes #
1
1
9
Tie
2
2
18
Belt
1
1
18
Name Badge
2
1
18
#
Subject to contractual agreements.
PART 9– SPECIFIC POLICY FOR AIRPORT STAFF
CORPORATE POLICY GROOMING & UNIFORM
9.6.8. GHA PORTS IN GROUP D – ‘HOT’ PORTS ENTITLEMENT Table 8.1 Category C / D C/D ITEMS
REPLACEMENT FREQUENCY (in months)
Initial Issue
Replacement
Asian Jacket
2
1
18
Summer Trousers
2
1
18
Winter Trousers
2
1
18
Waistcoat
2
1
18
White Shirt (L/S or S/S)
3
3
18
Shoes #
1
1
9
Tie
2
2
18
Belt
1
1
18
Name Badge
2
1
18
#
Subject to contractual agreements.
138
First Edition (01 March 2009)
PART 9 – SPECIFIC POLICY FOR AIRPORT STAFF
CORPORATE POLICY GROOMING & UNIFORM
Table 8.2 Category H H Initial Issue
Replacement
REPLACEMENT FREQUENCY (in months)
2
1
18
2
2
18
2
2
18
2
2
18
45
45
18
Name Badge
2
1
18
Handbag #
1
1
AR
ITEMS
Purple Jacket Purple Lining Long Skirt Purple Jacquard Blouse Shoes (H/L) # Panty Hose
# AR
Subject to contractual agreements. Replacement period will take effect 5 years after issue date and will be on an “as required” basis only.
PART 9 – SPECIFIC POLICY FOR AIRPORT STAFF
CORPORATE POLICY GROOMING & UNIFORM
Table 8.2 Category H H Initial Issue
Replacement
REPLACEMENT FREQUENCY (in months)
2
1
18
2
2
18
2
2
18
2
2
18
45
45
18
Name Badge
2
1
18
Handbag #
1
1
AR
ITEMS
Purple Jacket Purple Lining Long Skirt Purple Jacquard Blouse Shoes (H/L) # Panty Hose
# AR
Subject to contractual agreements. Replacement period will take effect 5 years after issue date and will be on an “as required” basis only.
First Edition (01 March 2009)
139
PART 9– SPECIFIC POLICY FOR AIRPORT STAFF
CORPORATE POLICY GROOMING & UNIFORM
Table 8.3 Category J / K / L J
K
L
Initial Issue
R epl acement
Initia l Issue
Repl acement
Ini ti al Issue
Replacement
REPLACEMENT FREQUENCY (in months)
2
1
2
1
2
1
18
2
1
18
ITEMS
Red Jacket Navy Short Skirt Red Short Skirt
2
1
18
Red Lining Long Skirt
2
2
Red Jacquard blouse
2
2
White printed Blouse
2
18 2
2
2
18 18
Shoes (H/L) #
2
2
2
2
2
2
18
Panty Hose
45
45
45
45
45
45
18
Name Badge
2
1
2
1
2
1
18
Handbag #
1
1
1
1
1
1
AR
Slacks*
2
1
# * AR
Subject to contractual agreements. For staff with ramp / operational duties only. Replacement period will take effect 5 years after issue date and will be on an “as required” basis only.
18
PART 9– SPECIFIC POLICY FOR AIRPORT STAFF
CORPORATE POLICY GROOMING & UNIFORM
Table 8.3 Category J / K / L J
K
L
Initial Issue
R epl acement
Initia l Issue
Repl acement
Ini ti al Issue
Replacement
REPLACEMENT FREQUENCY (in months)
2
1
2
1
2
1
18
2
1
18
ITEMS
Red Jacket Navy Short Skirt Red Short Skirt
2
1
18
Red Lining Long Skirt Red Jacquard blouse
2
2
2
2
18 2
2
18
White printed Blouse
2
2
Shoes (H/L) #
2
2
2
2
2
2
18
Panty Hose
45
45
45
45
45
45
18
Name Badge
2
1
2
1
2
1
18
Handbag #
1
1
1
1
1
1
AR
Slacks*
2
1
# * AR
18
18
Subject to contractual agreements. For staff with ramp / operational duties only. Replacement period will take effect 5 years after issue date and will be on an “as required” basis only.
140
First Edition (01 March 2009)
PART 9 – SPECIFIC POLICY FOR AIRPORT STAFF
CORPORATE POLICY GROOMING & UNIFORM
Table 8.4 Category M / N M
N
Initial Issue
Replacement
Initial Issue
Replacement
REPLACEMENT FREQUENCY (in months)
2
1
2
1
18
4
3
18
4
3
2
2
2
2
18
Shoes (H/ L) #
2
2
2
2
18
Panty Hose
45
45
45
45
18
Name Badge
2
1
2
1
18
Handbag #
1
1
1
1
AR
2
1
18
ITEMS
Red Jacket Red Short Skirt Blue Short Skirt Red Lining Long Skirt Red Jacquard Blouse White Printed Blouse
Slacks* # * AR
Subject to contractual agreements. For staff with ramp / operational duties only. Replacement period will take effect 5 years after issue date and will be on an “as required” basis only.
PART 9 – SPECIFIC POLICY FOR AIRPORT STAFF
CORPORATE POLICY GROOMING & UNIFORM
Table 8.4 Category M / N M
N
Initial Issue
Replacement
Initial Issue
Replacement
REPLACEMENT FREQUENCY (in months)
2
1
2
1
18
4
3
18
4
3
2
2
2
2
18
Shoes (H/ L) #
2
2
2
2
18
Panty Hose
45
45
45
45
18
Name Badge
2
1
2
1
18
Handbag #
1
1
1
1
AR
2
1
18
ITEMS
Red Jacket Red Short Skirt Blue Short Skirt Red Lining Long Skirt Red Jacquard Blouse White Printed Blouse
Slacks* # * AR
Subject to contractual agreements. For staff with ramp / operational duties only. Replacement period will take effect 5 years after issue date and will be on an “as required” basis only.
First Edition (01 March 2009)
141
CORPORATE POLICY GROOMING & UNIFORM
PART 10 – SPECIFIC POLICY
FOR CARGO / RESERVATIONS & TICKETING STAFF
10. SPECIFIC POLICY FOR CARGO / RESERVATIONS & TICKETING STAFF 10.1. Uniform and Grooming Guide y
y y
When staff are travelling to or from work, or taking a break during work hours at the Airport, they must either wear their complete uniform or their own clothing. For other off-duty periods, no uniform items should be worn. Staff working outdoors are allowed to wear sunglasses. Cell-phones provided by CX for duty purposes may be clipped on to
CORPORATE POLICY GROOMING & UNIFORM
PART 10 – SPECIFIC POLICY
FOR CARGO / RESERVATIONS & TICKETING STAFF
10. SPECIFIC POLICY FOR CARGO / RESERVATIONS & TICKETING STAFF 10.1. Uniform and Grooming Guide When staff are travelling to or from work, or taking a break during work hours at the Airport, they must either wear their complete uniform or their own clothing. For other off-duty periods, no uniform items should be worn. Staff working outdoors are allowed to wear sunglasses. Cell-phones provided by CX for duty purposes may be clipped on to uniform trousers / slacks. Female staff may wear either high or low heeled shoes. Only company-issued handbags to be used to and from work. As weather conditions vary in different countries, cargo staff are NOT required to wear a tie during the hot summer for outdoor jobs (e.g. warehouse or ramp work).
y
y y y y y
Beard y
A Full or French beard is allowed, but must be neat, tidy and trimmed.
Nails y y y
Keep the length of your nails manageable. Keep nails buff, clean and free of nicotine stains at all times. Nail polish is optional.
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PART 11 – ENTITLEMENT, REPLACEMENT AND ALTERATION GUIDELINES
CORPORATE POLICY GROOMING & UNIFORM
11. ENTITLEMENT, REPLACEMENT AND ALTERATION GUIDELINES Inflight Services Department is the uniform budget holder. Every department / port has a nominated person to be in charge of grooming and uniform related matters. All uniform wearers are required by the budget holder to seek approval for the following: y Early replacement of uniform items y Additional entitlement y Alterations y Exemptions
11.1. Uniform Co-ordinator Responsibilities y y y y y y y y
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Liaise with Uniform Services for matters related to uniform issue. Monitor correct fitting before initial issue of uniforms. Conduct uniform / dress and deportment briefing when required. Ensure staff comply with all policies, standards and regulations. Manage early replacements, requests for additional uniform, alternations and exemption for uniform / accessories. Ensure timely communication of information relevant to uniform / dress and deportment. Conduct / organize activities to enhance dress / deportment policies standards and regulations. Liaise with other Uniform Co-ordinators, Supervisors, Inflight Service Managers, Trainers and Performance & Development Executives t o ensure uniform / dress and deportment policies, standards and regulations are consistent and are maintained. First Edition (01 March 2009)
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PART 11 – ENTITLEMENT,
REPLACEMENT AND ALTERATION GUIDELINES
y
y
Communicate with your department’s representative to the Uniform Management Committee with any feedback or uniform issue that need to be addressed in order that uniform / dress and deportment policies, standards and regulations are maintained. Conduct post-maternity leave uniform / appearance check.
11.2. Alteration Alterations carried out by suppliers contracted by Cathay Pacific will bear no charge. However, alterations performed by personal tailors will be at staff’s own expense.
Female uniform Jacket Blouse Long / Short skirt Overcoat
sleeves can be shortened length and back darts can be taken in length can be shortened length and sleeves can be shortened
Male uniform Jacket Trousers Shirt Overcoat
sleeves can be shortened length can be shortened sleeves can be shortened sleeves can be shortened
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PART 11 – ENTITLEMENT, REPLACEMENT AND ALTERATION GUIDELINES
CORPORATE POLICY GROOMING & UNIFORM
11.3. Tailor-Made (TM) Uniform HKG y All TM uniforms are made by contracted suppliers according to design and construction specifications provided by Cathay Pacific. Production lead time is three weeks. y Tailor-made uniforms are applicable to staff for: Out of size range requirements. In-between sizes or where extensive alteration is required. y In HKG, staff should proceed to the Uniform Services in CX City to have measurements taken by a contracted supplier. A tailor is available: Mon / Tue / Wed: 14:00 – 16:00 Thu / Fri: 11:00 – 13:00 Outport y Local tailor-made uniforms need approval from the budget holder. y Uniform Co-ordinators should ensure that staff complete and return the measurement form* to Uniform Services. * The Measurement form is available on IntraCX.
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