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CUSTOMER SERVICE MODULE
SAP ECC 6.0 USER MANUAL
SAP CS Module Processes
AMC Contract creation Transaction Code – VA41 User Input – Contract Type Sales Org Distribution Channel Division Sales Office Sales Group
ZWV1 or ZWV2 or ZWV3 or ZWV5 VSO2 SR SV CHEN S02
Press Enter
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SAP CS Module Processes
User Input – Sold to Party Ship to Party PO No PO Date Material Target Quantity
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SAP CS Module Processes
Select the Material Line Item. Then go to Extras – Technical Objects
Provide all the functional locations that are included in this contract.
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SAP CS Module Processes
Return Back
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SAP CS Module Processes
Double Click on the Material Code (in this example - 300017). The following screen opens up.
Go to the Conditions Tab
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SAP CS Module Processes
Go to the Billing Plan tab.
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SAP CS Module Processes
Click on the Create Dates button.
Remove the line item billing block. Note the Billing date.
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SAP CS Module Processes
Go back.
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SAP CS Module Processes
Save and Note the Document Number.
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SAP CS Module Processes
AMC Contract Billing Transaction Code – VF04 User Input – Billing Date from Billing Type Select
from the Contract – Billing date FV Order-related
Click on Display Billing List.
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SAP CS Module Processes
Select the line that corresponds to your contract document number.
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SAP CS Module Processes
Click on Individual Billing.
Save.
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SAP CS Module Processes
Go back.
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SAP CS Module Processes
Trouble Shooting Maintenance Prerequisites 1.
For AMC Customer, the AMC contract should have already been created previously for the WEG for which the maintenance call is raised.
2.
For warranty customer, the start and end dates of warranty duration should have been maintained in the Functional Location master data.
3.
In all other cases, the WEG would be treated as belonging to a Non-AMC customer.
Transaction Code – IW51 User Input – Notification Type
Z1
Press enter. Create Service Notification Screen opens up.
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SAP CS Module Processes
User Input – Notification Description Functional Location Priority Reported by
The AMC contract is automatically assigned by the system, if it exists. The AMC contract number can be seen against the field Sales Doc. The sold to party details are read from the functional location master data.
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SAP CS Module Processes
Click on the Additional data 1 tab User Input – Long text
Initial comments or information, if any
The system displays the warranty information, i.e. – the warranty start and end dates.
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SAP CS Module Processes
Click on the Malfunction, breakdown tab User Input – Breakdown Indicator
In case of WEG breakdown, if any
The system also displays the Malfunction start date and time. To create the service order directly from within the service notification, click on the Serv.Order button.
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SAP CS Module Processes
Click OK. You can now see the service order.
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SAP CS Module Processes
Click on the Operations tab. User input – Operation short text Work Unit
Verify and change if needed Number of hours of work - estimated HR
Click on the Components tab. User input – Component Requirement Quantity Item Category (IC) Storage Location (SLoc) Plant (Plnt)
Material Code of the Spare(s) Nos required Stock / Non Stock
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SAP CS Module Processes
To release the service order, click on the green flag button. Save the service order.
Note the number of the service notification (1000000063) and the service order (4000857).
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SAP CS Module Processes
Incase of Some External Service –
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SAP CS Module Processes
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SAP CS Module Processes
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SAP CS Module Processes
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SAP CS Module Processes
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SAP CS Module Processes
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SAP CS Module Processes
GOTO ME21N
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SAP CS Module Processes
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SAP CS Module Processes
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SAP CS Module Processes
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SAP CS Module Processes
MIGO
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SAP CS Module Processes
Item OK
Check Entries
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SAP CS Module Processes
Post Document
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SAP CS Module Processes
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SAP CS Module Processes
Goods Issue to the Service Order Transaction Code – MB11
Click on To Order .
User Input – Order
Your Order Number
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SAP CS Module Processes
Save to post the goods movement.
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SAP CS Module Processes
Confirming the Service Order Transaction Code – IW41 User Input – Order
Your Order Number
Actual Work
Number of Hours
User Input –
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SAP CS Module Processes
Save and post the confirmation.
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SAP CS Module Processes
Billing the Service Order to the customer Transaction Code – DP90 User Input – Order
Your Order Number
Press Billing request button.
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SAP CS Module Processes
Remove the Billing block.
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SAP CS Module Processes
Save the document.
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SAP CS Module Processes
Creating the billing document Transaction Code – VF01
Press Enter.
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SAP CS Module Processes
Save the document (Document 90000182 has been saved).
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SAP CS Module Processes
Preventive maintenance planning General Maintenance Task Lists Transaction Code – IA05 User Input – Group
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SAP CS Module Processes
User Input – Group Counter Description
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SAP CS Module Processes
Click on MntPack button
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SAP CS Module Processes
Assign the relevant maintenance package to each operation. In our case, it will be 180 days cycle – so 180 days package.
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SAP CS Module Processes
For entering operation wise inspection characteristics, select the corresponding operation and click on Insp.Char button.
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SAP CS Module Processes
Assign the various inspection characteristics to the corresponding operations.