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In the Rapid development of our country. It is the most leading part of the financial sector of the country as it is responsible for more than 70 of the funds flowing through the financial sector in the country. The banking system in the country has
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Cusotmer Satisfaction, Commercial Banks, Customer satisfaction of commercial banks in Nepal. Satisfaction level of Commercial Banks
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A report on Customer Satisfaction Canara Bank
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Customer satisfaction on Delhi Metro Dear Ma·am / Sir; I am student of MBA of Rukmini Devi Institute of Advanced Studies. I am conducting a customer satisfaction survey on Delhi Metro. I request you to kindly fill up the questionnaire which won·t take much of your valuable time. All your data and information would be kept confidential. Thank you for your co-operation. MBA 2010-12 Rukmini Devi Institute of Advanced Studies, Delhi. Name: Gender:
Modes of travel you use to travel in Delhi\NCR: Auto Rickshaw Bus Cab\Taxi Delhi Metro Car Two Wheeler Usual purpose of travel:
College\School Leisure Office Other
How many days do you use Delhi Metro in a month? Lesser Once a day Once a month Once a week Twice a day Twice a week
How do you come to a metro station from home\office? Auto Rickshaw Cab Service City Bus Metro feeder bus Personal Transport (Car\2 Wheeler) Parking Service:
Very Poor Poor Average Good Very Good Excellent
Cleanliness in station: Very
Poor Poor Average Good Very Good Excellent
Cleanliness in train: Very
Poor Poor Average Good Very Good Excellent
Ticket Queue:
Very Long Long Average Short Very Short
Stoppage time of train:
Very Long Long Average Short Very Short
Security Check:
Very Poor Poor Average Good Very Good Excellent
Directions in station: Very
Poor Poor Average Good Very Good Excellent
Air-conditioning in train
Very Poor Poor Average Good Very Good Excellent
Space Allocation for sitting in train:
Very Poor Poor Average Good Very Good Excellent
Customer Care Experience:
Very Poor Poor Average Good Very Good Excellent
Price of tickets\passes:
Very Expensive Expensive Average Cheap Very Cheap
Metro Feeder Bus Service:
Very Poor Poor Average Good Very Good Excellent
Handling of emergency situation: Very
Poor Poor Average Good Very Good Excellent
What is your overall satisfaction level for Delhi Metro? 1 2 3 4 5
