Driving Process Efficiency through SAP Business Work Wo rkfl flow ow at at Stan Stanle ley y - 18 1803 03 John Hoover, Stanley Works Rajkishore Una, GyanSys Inc.
[ CHAVONE JACOBS ASUG INSTALLATION MEMBER MEMBER SINCE: 2003 2003
[ ALLAN FISHER ASUG INSTALLATION MEMBER MEMBER SINCE: 2008 2008
[ COREY PEARSON ASUG INSTALLATION MEMBER MEMBER SINCE: 2008 2008
]
[ Abstract This presentation covers how Stanley is currently implementing the SAP Business Workflow tool for different core business processes in a procure-to-pay and order-to-cash scenario. Some of the topics include threshold and approval matrix, agent determination, and evaluation paths in HR organization structure for notification and work items. It also addresses challenges faced, tips and tricks, and lessons learned during the implementation.
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[ Abstract (cont’d)
Key Learning Points:
Workflow Automation to Solve Business Cases Integration with MM release strategy for purchase requisition and orders Integration with SD sales orders and discounts Integration with HR for employee mini-master and organizational structure
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[ Agenda 1. Speaker Background 2. Workflow Overview & Benefits 3. Workflow Scenario’s 4. HR Integration 5. Key Learning 6. Tips & Tricks 7. Questions?
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[ Speaker Background
John Hoover – Sr. PM Stanley Works
Six Full Life Cycle SAP Projects 12 years of SAP Project Management experience 19 Years of IT experience
Security Data Center Operations Hosting
Rajkishore Una – GyanSys
15 years of SAP implementation experience
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[ About Stanley Works
Stanley Works S&P 500 $4 billon annual revenue 15,000+ employees worldwide 50,000 products (VC+)
Core Business Divisions
Construction and DYI Industrial Security
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[ Stanley Security Solutions
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- Brands
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[ Stanley SAP Initiatives
Executing production processes within multiple 4.7 R/3 Modules for Security & Industrial Solutions businesses: MM, SD, PP, CS, FI, CO, HR, PS Currently implementing 2 separate businesses onto 4.7 platform. Final Roll-out in 2010.
International presence in UK on ECC 5.0
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[ About GyanSys
Global headquarters located in Indianapolis Offshore delivery center is based in Bangalore, India Growth rate of over 100% for each of the last 3 years Certified SAP Services Partner Provides cost effective innovative solutions using onshore, offshore and near-shore delivery models Specializes in PLM, FSCM, CRM, SCM, HCM, SRM and other business suites on BI & Portal Ongoing partnership with SAP on Product testing and Education
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[ Why Workflow 1. Workflow vs. Email! 2. Workflow enhances the quality of process execution and tracking. 3. Embedded decision criteria and actionable items. 4. Real-time task management and prioritization.
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[ Why Workflow Tasks are performed consistently and diligently by the users.
A mechanism that automates business processes. • • • •
Ensures adherence to that process Transparency of users and process Process data available at your finger tips Reporting exposes bottlenecks and inefficiencies
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[ Workflow Overview
Triggering Mechanism Events (publish and subscribe mechanism) • Status Management • Change Documents • User Exits and others
Manual Triggering • Various Function Modules
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[ Workflow overview PUSH vs. PULL methodology
tasks
•Reports •Jobs •Manual status checking •Phone calls
1. Defines who does what, when and in which order within a process 2. Allows parallel processing of the same type of steps 3. Background processing steps 4. Easy email integration and reminders 5. Reacts to events in the system 6. Deadlines and Escalation Real Experience. Real Advantage.
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[ Workflow Components
Workflow
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Task
Object Method
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[ Workflow @ Stanley
Cycle Counting & Physical Inventory Approvals Customer Credit Product Returns Marketing & Samples Order Approvals Electronic Purchase Request to Procurement Discount threshold approval
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[ MM: Procurement integration
Business Case
Manual paperwork intensive effort Multiple level and concurrent level approvals required
Workflow Solution
Automation Efficiency Audit and traceability
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[
Procurement Diagram
PO Requisition
System generates Email workflow item to first approver Approver checks email or SAP Inbox
Access work item via email with link to approval inbox Approver checks the PO details
APPROVED .PDF
Real Experience. Real Advantage.
System sends approved Email and .PDF to Purchasing Group
Multi or Concurrent Level Approvals
Rejected System sends only Rejected Email to Purchasing Group
[ SD: Discount & Pricing Approval
Business Case
Manual pricing, margins, and discounts Inconsistent pricing levels
Workflow Solution
Corporate wide discount thresholds Consistent pricing by customer tier Controlled exceptions
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[
Pricing Workflow Diagram
Discount Request
System generates Email workflow item to first approver Approver checks email or SAP Inbox
Access work item via email with link to approval inbox Multi or Concurrent Level Approvals
Approver checks the order & discount details
APPROVED
System sends approved Email and releases order
Real Experience. Real Advantage.
Rejected System sends only Rejected Email to Requestor
[ HR Integration
Business Case
Organizational levels Roles Data consistency Ease of use to maintain
Purpose
Keep up with business personnel changes Personnel assigned to role/position Workflow not tied to ID/name specifics
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[ HR Integration
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[ New Capabilities on ECC
Responsibility Matrix Better Messaging and Collaboration capabilities Portal Integration with Universal Work List Greater use of Adobe interactive forms Part of SAP's overall BPM (Business Process Management) Strategy
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[ Implementation Tips & Tricks
Use Check Function Modules\Start Conditions Use caching algorithms when writing custom BOR methods Don’t create superfluous container elements Objects - not simple variables
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[ Key Workflow Transactions
Workflow Builder (SWDD)
Workflow Log (SWI1)
Administrative/Debugging Tool
Business Workplace (SBWP)
Development Environment
SAP Inbox
Business Object Builder (SWO1)
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[ Website Help & References SAP
http://www.searchsap.com http://www.help.sap.com http://www.asug.com
Workflow
http://searchsap.techtarget.com http://www.cetus-links.org
OSS Notes
1115440 – Issues related to File Attachment in the Workflow work-items 1068627- Common problems in Workflow during upgrade to ECC 6.0
SAP Service Marketplace
http://service.sap.com
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[ Key Learning Points
False “As-Is” Processes Change Management
Support Resources:
Communication Training Subject line (multi system) Technical admin Business admin
Compliance and Control assistance (SOX, DOA/R&A, SOD) Why use Workflow?
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[ Questions
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[ Speakers Contact Information
John Hoover
John Hoover, Sr. SAP Project Manager
E-mail –
[email protected] Phone E-Mail:
[email protected] Web link – http://www.stanleyworks.com/
Rajkishore Una
GyanSys Inc., SAP Solution Architect
E-mail –
[email protected] Web link – www.GyanSys.com
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SESSION CODE: 1803
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