The Role of Performance Measurement in Continuous Improvement - Bond

International International Jo urnal of Operations Operations & Produc tion Manageme Management nt The role of performance measurement in continuous improvement T.C. Bond,

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To cite this document: T.C. Bond, (1999) "The role of performance measurement in continuous improvement", International Journal of Operations & Production Management, Vol. 19 Issue: 12, pp.1318-1334, doi: 10.1108/01443579910294291 Permanent link to this document: http://dx.doi.org/10.1108/01443579910294291 Downloaded on: 30 April 2017, At: 04:30 (PT) References: this document contains references to 34 other documents. To copy this document: [email protected] The fulltext of this document has been downloaded 6934 times since 2006*

Users Users who d ownl oaded oaded this artic le also also do wnloaded: (1999),"Continuous improvement: the ten essential criteria", International Journal of Quality & Reliability Management, Vol. 16 Iss 5 pp. 485-509 http://dx.doi.org/10.1108/02656719910249801 (1999),"Developing strategic continuous improvement capability", International Journal of Operations & Production Management, Vol. 19 Iss 11 pp. 1106-1119 http://dx.doi.org/10.1108/01443579910291032 Access to this document was granted through an Emerald subscription provided by emerald-srm:205243 []

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                                                                                                                                                                             

                  

                                                                                                                                                                                                                                                                                                                                                                                       


                                                                                                                         

                                                                                                                                                                                                                                                                                                                                               

    

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 

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                                                                                                                        

                                                                                                                                                                                                                            

         

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       

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                    

                     


                                                                                                                                                                                                                                                



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  

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

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

         

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                               

                                                                            

    

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 

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                                                                                                                                                                                                                                                                                                                                                                                               

                                                                 


                                                                                                                                                                                                                                                                                                    

    

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 

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                                                                                                                                                                                                                                                                                    

                                                                                             


                                                                                                                                                                                                                                                                                                                                                                                                                                          

    

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 

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                                                                                                                                                                                                                                             

                                                                                                                                                                         


                                                                                                                                                                                                                                                                           

                                

                                                                                                   

    

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 




                                                                                                                                       

Processing continues

Yes In control?

No

Processing stops

Diagnose problem

      

Take corrective action


                                                                                                                                                                                                                                                         

    



Starting position (where are we now?)

Evaluation (ensure arrival)

Implementation (introduce new working procedure)

New position (where do we want to be?)

Means (how do we get there?)

      


 

                                                    



                                                                                                                                                                                                                                                                                                                                                              

New control variables

Task

Monitor variables

    

Reports




Strategic evaluation

Analysis

      

                                                                                         

                                                                 Planning

Action

Analysis

Responses

Objectives and goals

Performance measures

Targets

      

 




                                                                                                                                                                                   

                                                                                                                                                                                                                                         

                                                     

    

                                                   ) T P ( 7 1 0 2 l i r p A 0 3 0 3 : 4 0 t A H T U O M S T R O P F O Y T I S R E V I N U y b d e d a o l n w o D

                                                                                                                                                                                                                                                                                                                                                                        

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                                                                 

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                                                


                                                 

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