IER 567

IER 567 Printer for Sabre Multihost Sabre and EDS

Confidentiality Reminder As a reminder, reminder, the Confidentiality Confidentiality Agreement Agreement provides provides that: that: All Confidential Confidential Information Information shall be be held and and protected protected by the recipient in strict confidence; and Confidential Information shall be used and disclosed by the recipient only as required to render performance or to exercise rights and remedies under our Agreement Agreement with each each other. In no case case will Confidenti Confidential al Information Information be shared shared with with or disclosed to each Party's competitors or other unauthorized persons.

Hardware/Software Installation Specification Project:

IER 567 Printer for Sabre Multihost

Date:

May 18, 2004

Document Number: 30-HSI-06891 CD Number:

N/A

Prepared by:

__________________________________________ Anita Meyer Infrastructure Specialist, Certification and Airline Systems

Reviewed by:

__________________________________________ John Hausfeld Infrastructure Specialist, Certification and Airline Systems

Approved by:

__________________________________________ Adolfo Salinas Manager, Certification and Airline Systems

The hardware and/or software installation or upgrade process outlined in this document complies with Electronic Data Systems’ Security Security Baselines valid as of the date of this publication. publication. Full security baseline documentation can be found at http://security.sea.eds.com/nsHome.htm http://security.sea.eds.com/nsHome.htm..

CONTENTS 1.0 Project Overview ..................................................................................................1 1.1 Document Purpose ...........................................................................................1 1.2 Project Overview...............................................................................................1 2.0 Requirements ....................................................................................................... 1 2.1 Hardware Requirements ................................................................................... 1 2.1.1 File Server Hardware Requirements ........................................................1 2.1.2 Workstation Hardware Requirements.......................................................1 2.2 Software Requirements ....................................................................................1 2.2.1 Where to Obtain the Software ..................................................................2 2.2.2 File Server Software Requirements..........................................................2 2.2.3 Workstation Software Requirements ........................................................2 3.0 Installation Procedures........................................................................................2 3.1 Installation Prerequisite Checklist .....................................................................2 3.1.1 PECTAB Printing ......................................................................................2 3.1.1.1 ACS Customers ............................................................................... 3 3.1.1.2 ACSI Customers .............................................................................. 3 3.2 Quick Install Checklist.......................................................................................3 3.3 Hardware Installation ........................................................................................4 3.3.1 Set Up the IER 567 Printer .......................................................................4 3.3.2 Configure the IER 567 Printer...................................................................4 3.3.2.1 Print Configuration Tag ....................................................................4 3.3.2.2 Modify Document Type Parameters.................................................5 3.3.3 Install the IER 567 Printer.........................................................................5 3.4 Hardware Functionality Validation.....................................................................6 3.5 Software Installation..........................................................................................6 3.5.1 Checks and Preliminary Steps..................................................................6 3.6 Software Functionality Validation ......................................................................8 3.7 Host Software Configuration .............................................................................8 3.7.1 Configuring OADP ....................................................................................8 4.0 LAN/WAN Data Model and Traffic Analysis .......................................................9 4.1 Test Environment Description ...........................................................................9 4.2 Traffic Generated by System Startup ................................................................9 4.3 Traffic Generated by Application Launch ..........................................................9 4.4 Traffic Generated During Application Operation ...............................................9 4.5 Application Size and Expected Traffic for Remote Installation.......................... 9 4.6 Application Upgrade from a Previous Version...................................................9 5.0 Problem Determination Guide.............................................................................9 5.1 Hardware Installation Problems ........................................................................9 5.2 Hardware Functionality Problems .....................................................................10 5.3 Software Installation Problems..........................................................................10 5.4 Software Functionality Problems.......................................................................10 6.0 Contact/Escalation Procedures ..........................................................................10

7.0 Appendix ...............................................................................................................13 7.1 Communication Cable Specifications................................................................13 7.2 Printer Configuration Parameters......................................................................14 7.3 Menu Structure .................................................................................................15

DOCUMENT HISTORY Document Number 30-HSI-06891

Publish Date 05-18-04

Changes Incorporated

Document created.

IER567 Printer for Sabre Multihost

1.0 Project Overview 1.1 Document Purpose

The purpose of this document is to describe the installation and operating parameters of the IER 567 for Sabre Multihost on the Sabre platform. This document is intended for Field Engineers (FEs) and others responsible for the installation and maintenance of this printer. 1.2 Project Overview

The IER 567 Printer was selected by Sabre Multihost to enhance the selection of airline printers. The IER 567 is used for Automated Ticketing and Boarding Pass printing. The IER 567 meets the Sabre Protected Message Protocol requirements.

2.0 Requirements 2.1 Hardware Requirements

The IER 567 is a serial printer; therefore, any Sabre recommended hardware is acceptable for use with the IER 567 printer. 2.1.1 File Server Hardware Requirements N/A 2.1.2 Workstation Hardware Requirements

The IER 567 will connect to any new or existing Intelligent Workstation (IWS). The IWS provides the RS232 communications interface for the printer. It is recommended that the computer have a minimum 486 processor; a Pentium would be preferred. The IWS for this installation should be installed and functional on the network prior to the installation of the IER 567 Printer. 2.2 Software Requirements

The following software should be installed and configured prior to the installation of the IER 567. SabreView 32 v5.0C, or higher, containing the Open Auxiliary Device Platform (OADP) Print Driver.

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2.2.1 Where to Obtain the Software

The installation of the IER 567 is strictly a hardware installation. The software may need to be loaded due to maintenance reasons, or in cases where the software is suspected of being corrupt. The IER 567 printer software can be downloaded from the Integration Lab’s Web site, http://il.sea.eds.com/support . Reference the following table for file information: Software Location

Contact a Communications’ Representative to obtain Software 96621/ 1.03

IER 567 version

2.2.2 File Server Software Requirements N/A 2.2.3 Workstation Software Requirements

If the printer is part of a new installation, the printer will require a printer Terminal Address (TA) to be added to either an existing or a new communication line. The printer will connect to an Intelligent Workstation for access to Sabre. For the communication cable specifications required for the airport user terminal and for the printer, reference Appendix 7.1 Communication Cable Specification .

3.0 Installation Procedures 3.1 Installation Prerequisite Checklist 3.2 Quick Install Checklist 3.3 Hardware Installation 3.4 Hardware Functionality Validation 3.5 Software Installation 3.6 Software Functionality Validation 3.1 Installation Prerequisite Checklist 3.1.1 PECTAB Printing

Prior to the installation, ensure the following: •

The LNIATA information must be current for the installation.

•

The UAT Table Keywords for the printer should be as follows: • • • • •

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ICOTPR PRODEV TERMNT PECTAB CHAR16 2

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OCRPTR

•

3.1.1.1 ACS Customers The following steps can be performed in Sabre to determine if the printer is working. If unable to determine the format being sent to the LNIATA, contact the Airline Help Desk for assistance. 1. Place the printer on HOLD by entering the Sabre command, RL/lniataHOLD. 2. Type RL/lniataTP. 3. Release the printer test message by entering the Sabre command, RL/lniata. 4. Verify the test document is printed and the data is properly aligned. 3.1.1.2 ACSI Customers 1. Verify the Symbolics are defined in Sabre. To display the Symbolic Address to determine the printer address, type YQRY lniata. The following will display: YQRY LNIATA LNIATA DECIMAL ORDINAL OF “XXXX” FOR THE FOLLOWING DEVICES OR ADDRESSES (PRINTER ADDRESS) END OF DISPLAY

2. To designate the Boarding Pass printer, type GYP/BP-(Printer address). 3. To send a Test Boarding Pass to the printer, type G#BPT (# = cross of loraine). 3.2 Quick Install Checklist What do you have to do to complete the install?   

Set up the IER 567 Printer Configure the IER 567 Printer Install the IER 567 Printer

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Section 3.3.1 Section 3.3.2 Section 3.3.3

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3.3 Hardware Installation

This installation is a three-part process involving the following tasks: • • •

Set up the IER 567 Printer Configure the IER 567 Printer Install the IER 567 Printer 3.3.1 Set Up the IER 567 Printer

This section details the initial setup of the IER 567 Printer. Perform the following: 1. Unpack the IER 567. The box should contain an IER 567 Printer, power cord and User Guide. Note: Retain the shipping container. The container can be used to return the printer in case of a failure.

2. Connect the power cord to the AC power connector at the rear of the printer. Power on the printer. 3. Load the Boarding Pass stock from the back of the printer into the paper guide. The stock should be inserted until the printer roller places the stock at the top of the form. 4. Check the front panel of the printer. It should be in an “Online” state. If it is not, then press the ON/OFF LINE button once, and the printer will be placed into an “Online” state. 3.3.2 Configure the IER 567 Printer

This section explains the procedure for changing the configuration of the IER 567. 3.3.2.1 Print Configuration Tag 1. Start with the printer in an “Online” state. 2. Press the ON/OFF LINE button once, and the printer will display the following: PL BIN 1 1.01 [OFF LINE] S/N: 000000000

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3. Press the Enter button and the printer will display the following: Main Menu Print status coupon Print ATB coupon General parameters Communication Factory settings Counters Tests Default config.

4. Press the down arrow until the pointer is next to the Print status coupon and press Enter . The printer will display the following: Main Menu Print status coupon From bin 1

5. Press Enter to print the Configuration Coupon. 3.3.2.2 Modify Document Type Parameters Modifying the document parameters can be handled via the front panel. 1. Press the ON/OFF Line button to place the printer offline. 2. Press the Enter button to access the Main menu. 3. Scroll up or down the Main menu using the up and down arrow buttons. 4. Press the Enter button to access the menu. For a complete Menu structure, For a complete menu structure, reference Appendix 7.3 Printer Menu Structure . 3.3.3 Install the IER 567 Printer

The location where the printer will be installed should be well-ventilated and relatively free of dust. 1. Place the printer in the selected location. Ensure that the printer cover can be easily removed for access to the printhead and to the paper path in the printer.

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2. Connect the communication cable to the printer. The serial port connector is located at the rear of the printer. Attach the communication DB25 male cable to the RS232 connector at the rear of the printer. 3. When the printer is powered, start-up diagnostics will begin. When testing is complete, the printer will be in an “Online” state, or an error light will display indicating that it is out of stock. 4. Place the appropriate stock in the back of the printer. Grip the stock firmly with the thermal printing surface facing up. Insert the stock between the right and left guide until detected and the print motor starts advancing. 3.4 Hardware Functionality Validation

The hardware for this installation is installed and functional prior to this installation; therefore, additional instructions are not required. For other information regarding adjusting the paper path, loading stock, or the front panel function keys and indicators, refer to the User Guide included with the printer. 3.5 Software Installation

The installation of the IER 567 Printer is strictly a hardware installation; therefore, software installation instructions are not necessary. The software may require loading due to maintenance reasons, or in cases where the software is suspected of being corrupt. 3.5.1 Checks and Preliminary Steps

Before starting the download process, ensure the following: 1. The application program is downloadable. To determine which version to use with each printer, reference the following table: Printer IER 567

Zip Name 96621103.zip

File Name 96621103.ier

2. Download the software from http://il.sea.eds.com , Airport Support. 3. The printer is powered down. Connect the computer to download from to the standard RS232 communication port of the printer. Use the download RS232 printer cable. For cable specifications, reference Appendix 7.1 Communication Cable Specification. 4. Initialize computer port COM1 by entering the following DOS command: MODE COM1:96,N,8,1,P

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3.5.2 Downloading the Software

1. Power on the printer and press the Esc button as the printer is booting up. 2. Use the up, down, left and right arrow buttons to type the Password, 19999. 3. Press the Enter button. 4. Press the down arrow button to Delete SRAM. 5. Press the Enter button. 6. The printer will respond: Delete SRAM PLEASE CONFIRM

7. Press the Enter button. 8. Once the SRAM has been deleted, press the down arrow button to Delete application. 9. Printer will respond: Delete application PLEASE CONFIRM

10. Press the Enter button. 11. Power off the printer, wait about 10 seconds and then power on the printer. 12. Press the Esc button as the printer is booting up. 13. Press the down arrow button to Load application (should be the first option). 14. Press the Enter button. 15. The printer will respond: 567 Resident menu From parallel port From rs232

16. Press the down arrow button to rs232. EDS CONFIDENTIAL

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17. Press the Enter button. 18. The printer will respond: 567 Resident menu From rs232 At 57600 bauds

19. Press the up arrow button to 9600. 20. Press the Enter button. 21. The printer will respond: 567 loading application From rs232 WAITING FOR DATA

22. Copy the file to COM1: Copy 96621103.IER COM1 and press Enter . 23. Approximate loading time at 9600 is 20 minutes. 24. Print a Configuration Coupon, referencing Section 3.3.2.1 Print Configuration Tag, and verify against the recommended settings in Appendix 7.2 Printer Configuration Parameters . The installation is complete . 3.6 Software Functionality Validation

Software operation instructions are not applicable to this installation. Any workstation software that is already installed will operate the same before and after the installation. For instructions on how to configure the print module, reference Section 3.7 Host Software Configuration . 3.7 Host Software Configuration

This section contains a brief overview of the OADP Print Module configuration. 3.7.1 Configuring OADP

The Open Auxiliary Device Platform (OADP) is a 32-Bit printer interface to Sabre. OADP is used to connect serial and parallel printers to Sabre. Note: Only serial printers can be used for printing protected documents (for example, Tickets and Boarding Passes).

1. Start the OADP Program.

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2. From the menu, select Device and then select Properties. 3. Click Add. Type the name of the printer in the field. 4. From the available options, select Printer . 5. Select the Insert Line Feed After Carriage Return checkbox. 6. Select the Enable checkbox. 7. Select COM1 or COM2. With the drop-downs, configure the settings 9600,8,n,1 and Hardware flow control. 8. Select OFEP/OSG/MUX as the connection type and then select Configure Connection. 9. Configure each option by providing the necessary information. 10. For the changes to take effect, close OADP and restart the application.

4.0 LAN/WAN Data Model and Traffic Analysis 4.1 Test Environment Description N/A 4.2 Traffic Generated by System Startup N/A 4.3 Traffic Generated by Application Launch N/A 4.4 Traffic Generated During Application Operation N/A 4.5 Application Size and Expected Traffic for Remote Installation N/A 4.6 Application Upgrade from a Previous Version N/A

5.0 Problem Determination Guide 5.1 Hardware Installation Problems N/A

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5.2 Hardware Functionality Problems Problem

If the printer encounters a paper jam, the printer will display: COUPON JAM [] Please correct and Then press “ESC” S/N: . . . Solution

Open the printer and remove the paper jam. Close lid and press the Esc button. Problem OUT OF REQUESTED PAPER Please load bin And then press “ESC” Solution

Insert new stock into rear of the printer and then press the Esc button. 5.3 Software Installation Problems N/A 5.4 Software Functionality Problems Problem

Data transmission is not working properly if using a standard IER RS232 cable. Solution

The Sabre print module monitors Clear to Send (CTS) on the workstation side. In a Sabre ATB2 Cable, the workstation’s CTS is pinned to the printer’s DTR. In the Standard IER RS232 cable, the workstation’s CTS is pinned to the printer’s RTS. The print module would not be able to determine the status of the printer’s DTR. It is recommended to use the Sabre ATB2 printer cable.

6.0 Contact/Escalation Procedures Standard Escalation Process:

First Level Support: Second Level Support: Third Level Support: Fourth Level Support: EDS CONFIDENTIAL

Help Desk Field Engineer/Vendor/Service provider dispatched Operations Technical Support (OTS) Product Integration 10

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Before calling the Help Desk, check for the items listed in the Problem Determination Guide. If available, consult your local LAN Facilitator before calling the Help Desk. When calling, be prepared to provide your name, employee number, physical location, the EID number on the equipment label, the problem symptom, and the corrective measures taken. The Help Desk will: • •

Correct the problem over the phone, if possible, or if not possible, will... Create a problem ticket (LMR) and dispatch the proper group as follows:

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- NOC (Network Operations Center): WAN (Wide Area Network) problems - Hardware Vendor (Decision One, PCSI, Telex, etc.): Hardware problems - FE (Field Engineer): In-house cabling, special software problems, etc. The Help Desk will monitor each open ticket and will take escalation and notification action as needed. They will provide customer updates and will seek customer approval for ticket closure.

Help Desk Phone Numbers Customer

Hardware Problems

Software Problems - Sabre

All other software problems

Host Application

Sabre Holdings

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(918) 833-3434

(918) 833-3535

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(918) 833-3375

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7.0 Appendix 7.1 Communication Cable Specifications Sabre RS232 Printer Cable 9P

25P

25P

1

1

3

2

3

2

3

2

5

7

7

8

5

20

6

6

1

8

4

20 PC

Printer

Figure 7.1 - Serial Interface Cable Diagram

IER RS232 Printer Cable

Figure 7.2 - Serial Interface Cable Diagram

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7.2 Printer Configuration Parameters

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7.3 Menu Structure

1. Access the menu system by pressing the ON/OFF LINE button to take the printer offline. 2. Press the ON/OFF LINE button once, and the printer will display the following: PL BIN1 1.03 OFFLINE S/N ####### Press the down arrow button to the Menu option and press the Enter button. 3. Type 12321 as the Password and press the Enter button. The Printer menu will display. 4. The Main Menu reads. Depending on the option selected, the user may be requested to enter the Password. Main Menu Print status coupon Print status coupon From bin 1 Print ATB coupon Print ATB coupon From bin 1 General parameters Enter password 00000 (12321) Print config coupon Print parameters Top print position Left print position Print test coupon Bin parameters Default bin Bin 1 parameters Bin 2 parameters Bin 3 parameters Front feed parameters SCNR info in status

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Magnetics and SCN Max mag retries Voids on mag errors Voids on SCN errors Voids on SCN query Display language English French Display parameters Buzzer inhibition Delayed clear Display warnings Miscellaneous Front feed mode Printable fonts Barcode shifting PDF417 Barcod Communication (password required) Communication type Rs232 COM1 settings Host protocol Factory settings Enter password 00000 (19999) Counters (password required) Print statistics Main counters Partial counters Clear main counters Clear partial counters

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Tests (password required) Print ATB coupons Font test coupon Ramdisk listing Magnetic dump Magnetic test SCN test Test detectors Test monitor Heat temperature Bad head dots Default config. Enter password 00000 (19999) Counters Tests Default config.

All information in this document is EDS Confidential. This information is not to be discussed with or disclosed or distributed to any person who is not an EDS employee or w ho EDS has not authorized to receive it. EDS is a registered mark and the EDS logo is a trademark of Electronic Data Systems Corporation. EDS is an equal opportunity employer and values the diversity of its people. Copyright © 2004 Electronic Data Systems Corporation. All rights reserved. EDS CONFIDENTIAL

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IER 567

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