Mid Term project and Challenge offered to CASE Pakistan Students by Dr Imran Akhtar as part of the graduate course on Linear Systems and Control. Segway Modeling is assigned as a task.
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problems highlighting the concepts in financial accounting 3Full description
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EXECUTIVE SUMMARY I reco recomme mmend nd a full full launc launch h of the the BondBond-AA-Mat Matic ic 2000 2000 (BA (BAM) M) to facili facilitat tate e IPG’s IPG’s goals goals of increasing year-on-year sales of SuerBonder adhesi!es "y #0$%&' (from sales of #$M to $*M) and attaining a #*' mar+et share amongst core industry grous ,ithin the A mar+et$ .ithin .ithin the mar+et mar+et for instant instant adhesi!es adhesi!es// octite’ octite’s s target target customer customer for SuerBo SuerBonder nder ,ill ,ill increasingly "e a !aried grou of small- to mid-si1ed industrial manufacturers interested in uality control/ cost-e3ecti!eness/ ease of use and e4ciency$ .ith a strong reutation as a leader in the de!eloment and mar+eting of high-erformance adhesi!es and sealants for industrial and consumer alications/ octite is ,ell-situated to lead the gro,th in this ne, mar+e mar+ett "y aggre aggress ssi!e i!ely ly incre increas asing ing e3orts e3orts to educa educate te a ne, grou grou of end-"u end-"uyer yers s of the "ene5ts of its roducts$ Seci5cally/ I roose that octite initiate roduction of BAM 2000 and concentrate on mar+eting it to small and mid-si1e 5rms ,ithin the SI #*-#6 industry grous ,ho use "et,een one and nine ounds of As annually$
CUSTOMER ANALYSIS ANALYSIS In 78 &69%/ SuerBonder adhesi!es catured a #$:' share of the industrial mar+et for A and ;uic+ Set 0 maintained a *$#:' share$ .hile sales in A ,ere gro,ing "y more than 20' annual annually/ ly/ the indust industria riall segmen segmentt gre, gre, e!en e!en faster faster at 2:$2 2:$2'$ '$ .ithi .ithin n the indust industria riall segment/ sales of SuerBonder adhesi!es gre, gre, "y 9$9' from 78 &699 to 78 &69% indicating that SueBonder ,as stealing share from cometitors ,hile attracting ne, users as ,ell$ If octite could sustain such gro,th/ it ,ould ha!e no ro"lem reaching its targeted goal of further increasing sales "y #0$%&' in 78 &696 to $*M$ .hile the industrial segment ,ithin A ,as highly fragmented and 5rm si1e ,as a oor redictor of A demand/ more than *0' of IPG’s current SuerBonder adhesi!e sales came from distri"utors ,ho sold to either small or medium <=Ms$ Small 5rms accounted for **' of total industrial !olume and/ in &: SI grous/ more than &0' of 5rms used instant adhesi!es$ >he Systems ?i!ision de!eloed the BAM 2000 in resonse resonse to di4culties among assem"ly line ,or+ers in disensing A from standard one-ounce and smaller "ottles$ >he BAM 2000
,ould allo, these end-users to recisely disense dots/ dashes/ or lines of adhesi!e uic+ly and ,ithout mess$ .ith only &:' of 5rms using instant adhesi!es/ octite had an oortunity to create rimary demand and e@and the si1e of the mar+et ,hile also increasing its share ,ithin it$ As a leader in a young and gro,ing industry/ octite should educate the mar+et a"out SuerBonder’s many alications and uses$ .ith regards to the BAM 2000 ho,e!er/ octite should not mar+et it as standalone roduct "ut as comlementary to SuerBonder adhesi!es$ By targeting "ased on "ene5ts/ usage and decision rocesses/ octite should concentrate on lant and roduction engineers as ,ell as comany residents at small to medium si1ed 5rms in SI industry grous #*-#6 that use "et,een one and nine ounds of instant adhesi!es annually$ >his segment currently includes %669 5rms ,ith a otential to gro, to &/9:# 5rms "ased on the industry estimates ro!ided in the case$
Grou D urrent sers =sta"lishments D Ee, Potential ser =sta"lishments Total
SI #*-#6 Moderate se
SI #*-#6 Cea!y se
SI #*#6
%669
#
#&02#
*9:: 14763
2&%9 5600
&6%%# 50906
Moderate seF 26' of 5rms urchased "et,een one and nine ounds annually Cea!y seF &&' of 5rms urchased more than &0 ounds annually
Segmenting our mar+et in this ,ay allo,s octite to use BAM 2000 to introduce ne, users to instant adhesi!es and to react to the e@ressed interest of current SuerBond users ,ith imro!ed disensing technology$ >he industries ,ithin the selected classi5cation are characteri1ed "y small to medium usage ,ith strong oortunity to con!ert additional nonusers in the future$ >heir roducts are su"Hect to freuent design changes and their roduction rocesses are "etter suited for BAM 2000 than for anything else on the mar+et including the cum"ersome one-ounce "ottles that are rone to clogging and ma+ing a mess on the assem"ly line$ BAM 2000 ro!ides these users ,ith greater recision/ control/ relia"ility and e4ciency ,hile they ,or+$
COMPANY ANALYSIS
&
As a ioneer in the mar+et for instant adhesi!es/ octite is one of three comanies that altogether account for a"out 9*' of the industrial A mar+et in the S$ nli+e other cometitors/ octite is uniue in that it also manufactures automatic adhesi!e disensing euiment to comlement sales of As$ octite’s Systems ?i!ision ,as resonsi"le for more than &*' of IPG’s 78 &69% sales$ It recisely engineered and sold automatic adhesi!e disensing euiment for large 5rms at u to a ##' remium o!er comara"le euiment from cometitors$ >he Systems ?i!ision de!eloed the BAM 2000 and the Gluematic ti to address the needs of a di3erent tye of user the assem"ly line ,or+er in a small to midsi1e lant ,ho found it !ery "urdensome to ,or+ ,ith the one-ounce "ottles that are rone to clogging$ By increasing the recision and relia"ility of euiment a!aila"le to such ,or+ers/ the BAM 2000 layed directly to the Systems ?i!ision’s uniue cometiti!e ad!antage uroseful/ high-uality inno!ati!e designs and,ill dri!e IPG’s gro,th into ne, mar+ets that already comrise 90' of re!enues$ In 78 &69%/ sales of SuerBonder adhesi!es increased "y 2' from 78 &699$ he comany should incenti!i1e saleseole and distri"utors ,ith a matching commission ercentage for euiment as for adhesi!es and o3er distri"utors a matching 2*' margin on sales of the BAM 2000$ Additionally/ as neither 2
saleseole nor distri"utors ha!e re!iously "een ushed to sell euiment/ octite should train "oth arties on using the BAM 2000 for !arious alications as ,ell as on the "ene5ts it o3ers to end-users$ >he Systems ?i!ision’s dou"ts a"out "eing a"le to manufacture large uantities of the BAM 2000 and a"out their a"ility to ser!ice a high !olume of ser!ice reuests from ine@erienced users osed a serious limitation to the launch$ As a mar+et leader/ octite cannot a3ord to Heoardi1e its reutation for uality and ser!ice ,ith a ne, launch of a comlementary roduct$ >he comany should control its initial uantity of roduction to ensure that this does not haen or loo+ for ,ays to outsource roduction of the BAM 2000$ 7inancially/ octite is ,ell situated to launch BAM 2000 as an augmented roduct to comlement and dri!e sales of SuerBonder adhesi!es$ .ith 2*' of octite’s sales in 78 &69% and a AGJ of 2*'/ IPG’s sales should gro, from #2M in 78 &69% to 0M in 78 &696 e!en ,ithout launching the BAM 2000$ Additionally/ the u-front JK? and in!estment costs of %/000 reresented &$*' of SuerBonder sales from 78 &69%$ .ithout accounting for !arious mar+eting scenarios/ at a rice of 200 for distri"utors/ octite ,ould "rea+e!en ,ith 22# units of the lo,-ressure model or #&0 units of the high-ressure model (a #$:' mar+et shareF **#L&9:#)$ .ith the most aggressi!e romotion strategies including "oth direct mail and follo,ing the roosed media schedule/ at a rice to distri"utors of 200/ octite ,ould "rea+e!en ,ith 6# high-ressure models and :9# lo,-ressure models (a &0$%' mar+et share ofF &:09L&9:#)$
COMPETITOR ANALYSIS >he BAM 2000 ,ould "e entering the mar+et at a rice oint far "elo, the automatic disensers made "y cometitors (,hich sell for %#) and "y IPG’s System ?i!ision (92* and &200)$ As a manual disenser it ,ill not li+ely steal share from cometitors ,ho manufacture automatic disensers catered at larger 5rms$ Since current cometitors ha!e limited resources and are highly fragmented in di3erent regional mar+ets or seci5c industries/ there #
is little direct threat osed "y them$ Co,e!er/ if sales of BAM 2000 increase !ery uic+ly or the roduct is highly ro5ta"le/ there are fe, "arriers to entry rohi"iting ne, cometitors from entering the mar+et for mechanical adhesi!e disensers$ 7urthermore/ a successful launch of BAM 2000 "y octite may encourage #M/ =astman/ and Perma"ond to "egin de!eloing their o,n disensers for their line of instant adhesi!es as ,ell$ As a 5rst-mo!er/ octite has esta"lished its cometiti!e ad!antage in A and has "een gro,ing among industrial grous "y stealing share from cometitors$ .hile its mar+eting camaign in 78 &69% clearly aid o3/ it must continue mar+eting to educate otential users a"out its roducts and con!erting more users to BAM 2000 there"y raising s,itching costs for cometitors$ anni"ali1ation ,ith IPG’s Systems ?ecision’s alicators is not a concern "ecause they cater to !ery di3erent usage le!els$ It ,ould not "e ragmatic for a large 5rm using more than nineten ounds of SuerBonder to s,itch to the BAM 2000$
PRODUCT, PRICIN AND PROMOTION STRATEY BAM 2000 comlements the SuerBonder line of instant adhesi!es$ SIs #*-#6 are !ery heterogeneous ,ith regards to their uses and alications for instant adhesi!es$ Sales of BAM 2000 should "e accomanied ,ith the Gluematic ti/ the ari dro needle and alicator$ >hough BAM 2000 and the Gluematic Pen use the same alicator/ the !astly di3erent si1e of adhesi!e that accomanies each negates the ossi"ility of ri!alry "et,een them$ As adotion of BAM 2000 increases/ sales of one-ounce "ottles ,ill decline and may at some oint need to "e eliminated altogether ushing demand to either the one-ound containers or the threegram Gluematic Pen$ I recommend introducing "oth the high- and lo,-ressure models of the BAM 2000 at 200 for distri"utors and 2*0 for the end-user$ Pricing the BAM 2000 this ,ay eliminates the need to get sales cleared "y the urchasing deartment and allo,s the maHority of urchasing decisions to "e made directly "y roduction and lant engineers and o,ners of small 5rms$ >he 200 rice for distri"utors incenti!i1es them to stoc+ euiment "y raising their margin on euiment sales to 2*' (eui!alent to their margin on adhesi!es) resenting a greater
incenti!e to mar+et these roducts to their customers$ Additionally/ the suggested ricing scheme allo,s octite to ursue a rice s+imming strategyin line ,ith the remium it charges for its other roducts$ I am not certain a"out the target customer’s rice sensiti!ity$ >hough the mar+et sur!ey indicated that rice ,as not !ery imortant in instant adhesi!e urchase decisions/ I ,onder ,hether rice ,ill "ecome more imortant as 5rms start sending a lot more money on such urchases/ esecially as their orders gro, from one-ounce "ottles to one-ound containers ,ith a disenser$ At this early stage in the mar+et/ many otential users ha!e little +no,ledge a"out instant adhesi!es and their caa"ilities$ In order to continue gro,ing/ octite must emloy a ull strategy and continue its highly successful ad!ertising camaign to raise consumer a,areness/ change their ercetions and references/ and educate non-users a"out the SuerBondline of adhesi!es$ >o encourage sales and adotion of BAM 2000/ octite should follo, through ,ith the roosed media schedule in conHunction ,ith SuerBond ad!ertising and incororate the direct-mail rogram to reach the full list of &/90 otential users of instant adhesi!es in SIs #*-#6 ,ith moderate use ("et,een one and ten ounds)$ octite should insert "rochures in all SuerBond ac+ages and highlight anti-clogging features to target current users$ .hen sending a ac+age through the direct-mail rogram/ I ,ould suggest that the "rochure descri"ing BAM 2000 focus on "ene5ts it ro!ides ,ith user testimonials$ 7inally/ ,hen follo,ing the roosed media schedule/ octite should not highlight anti-clogging features as the goal here is to target ne, users as ,ell as nonusers$
DISTRI!UTION STRATEY At this early stage/ I ,ould not recommend any changes to the current distri"ution strategy and ,ould re!isit in the future if cometition increases or ,hen BAM "ecomes a ,ellesta"lished roduct$ octite has strong relationshis ,ith distri"utors and these distri"utors already manage o!er *0' of current sales of SuerBond adhesi!es$ By incenti!i1ing
*
distri"utors to stoc+ euiment/ the goal is to ha!e them sell BAM 2000 as a comlement to all SuerBond adhesi!es$
=@hi"it &F Mar+et Analysis "y SI Industry Grou
SIC Co"#
N%)*#' o+ E&ta*l&-) #$t&
I$"%&t'(
I$&ta$t A"-#&. #& U&a/# l*&
2 o+ U' E&ta*l&-) #$t&
A""to$al 2 o+ Pot#$tal U' E&ta*l&-) #$t&
*$00'
9$:0'
&$#'
:$0'
20-2
7ood/ >e@tile/ ,ood roducts
62%9
2:-29
Paer and rinting
:2%92
2* 2%-26
7urniture hemicals/ etroleum roducts
%9* 20&:9
6*00 &*%*0
&2' &2$*0'
20$20' :$00'
##-#*
Metal roducts/ machinery
&02*2#
%200
&$90'
9$%0'
#:
&6:&0
2000
2:$90'
&%$#0'
#%
=lectrical and electronic euiment Scienti5c instruments/ hoto euiment/ ,atches