GAMBARAN KEPUASAN PASIEN DITINJAU DARI MUTU PELAYANAN YANG DIBERIKAN OLEH TENAGA MEDIS DAN PARAMEDIS BAGIAN RAWAT JALAN PUSKESMAS BRONDONG Mini Project Sebaai !a"a# !at$ !%arat $nt$& 'en%e"e!ai&an 'en%e"e!ai&an Prora' Intern!i( Do&ter In)one!ia
O"e#* )r+ E"o& Er"ita N,
Pen)a'(in* )r+Hj+ K#oiri%a#
KOMITE INTERNSIP DOKTER INDONESIA PUSAT PEREN-ANAAN DAN PENDAY PE NDAYAGUNAAAN AGUNAAAN SDM KESEHATAN KESEHATAN BADAN PPSDM KESEHATAN KEMENTRIAN KESEHATAN RI
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HALAMAN PENGESAHAN
GAMBARAN KEPUASAN PASIEN DITINJAU DARI MUTU PELAYANAN YANG DIBERIKAN OLEH TENAGA MEDIS DAN PARAMEDIS BAGIAN RAWAT JALAN PUSKESMAS BRONDONG
Disusun oleh dr Elo! Erli"# Nur $#rr#din#
L#%onn'
J#nu#ri ()*+
Men&e"#hui Do!"er Pend#%,in&' Ke,#l# UPT Pus!es%#s Brondon&
dr H- Khoiri.#h NIP NIP */+ */+ *)* (* */000)(())) */000)(())) 2
HALAMAN PENGESAHAN
GAMBARAN KEPUASAN PASIEN DITINJAU DARI MUTU PELAYANAN YANG DIBERIKAN OLEH TENAGA MEDIS DAN PARAMEDIS BAGIAN RAWAT JALAN PUSKESMAS BRONDONG
Disusun oleh dr Elo! Erli"# Nur $#rr#din#
L#%onn'
J#nu#ri ()*+
Men&e"#hui Do!"er Pend#%,in&' Ke,#l# UPT Pus!es%#s Brondon&
dr H- Khoiri.#h NIP NIP */+ */+ *)* (* */000)(())) */000)(())) 2
KATA KATA PENGANTAR PENG ANTAR
Pu-i s.u!ur ,enulis ,#n-#"!#n !eh#dir#" All#h SWT .#n& "el#h %eli%,#h!#n ,e"un-u!' !e!u#"#n' d#n hid#.#h1N.#' sehin& Mini Pro-e2" .#n& 3er-udul 4G#%3#r#n !e,u#s#n ,#sien di"in-#u d#ri %u"u ,el#.#n#n .#n& di3eri!#n oleh "en# %edis d#n ,#r#%edis 3#&i#n r#5#" -#l#n di Pus!es%#s Brondon&6 ini d#,#" disusun d#n diseles#i!#n denn 3#i! Mini Mini Pro-e2" Pro-e2" ini disusu disusun n un"u! un"u! %elen&! %elen&!#,i #,i se3#&i# se3#&i#n n ,ers.# ,ers.#r#"# r#"#n n un"u! un"u! %en&i!u"i "us d#l#% %ene%,uh Pro&r#% Do!"er In"ernshi, Indonesi# Penulis#n %ini ,ro-e2" ini d#,#" "er5u-ud "en"u s#-# "id#! le,#s d#ri 3i%3inn' ,enr#h#n' d#n 3#n"u#n d#ri 3er3#i ,ih#! .#n& "id#! d#,#" ,enulis se3u"!#n s#"u ,ers#"u P#d# !ese%,#"#n ini' ,enulis in&in %en.#%,#i!#n ,en&h#r#n d#n "eri%# !#sih !e,#d# 7 * dr dr H- H- Khoi Khoiri ri. .#h sel# sel#!u !u Ke,# Ke,#l# l# Pus! Pus!es es%# %#ss d#n d#n Pend Pend#% #%,i ,in& n& #"#s #"#s !es# !es#3# 3#r# r#nn nn. .#
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%elu#n&!#n 5#!"u sel#%# ,en.usun#n %ini ,ro-e2" ini ( Seluruh Seluruh !#r.#5#n !#r.#5#n Pus!e%#s Pus!e%#s Brondo Brondon& n& .#n& .#n& "el#h %e%3#n %e%3#n"u "u %e%3eri!#n %e%3eri!#n in8or% in8or%#si #si sehin& sehin& %e%ud %e%ud#h! #h!#n #n ,enuli ,enuliss d#l#% d#l#% %en.el %en.eles#i es#i!#n !#n %ini %ini ,ro-e2" ini 9 Se%u# Se%u# ,ih#! ,ih#! .#n& "id#! "id#! d#,#" ,enuli ,enuliss se3u"!#n se3u"!#n s#"u ,ers#"u ,ers#"u .#n& .#n& "el#h "el#h %e%3#n"u d#l#% %en.eles#i!#n %ini ,ro-e2" ini Penuli Penuliss %en.# %en.#d#ri d#ri 3#h5# 3#h5# %ini %ini ,ro-e2" ,ro-e2" ini %#sih %#sih 3#n.# 3#n.#! ! !e!ur# !e!ur#n nnn. nn.#' #' sehin& ,enulis s#n" %en&h#r#,!#n !ri"i! d#n s#r#n d#ri 3er3#i ,ih#! un"u! %endu!un& ,en.e%,urn##n %ini ,ro-e2" ini A!hir !#"#' ,enulis %en&h#r#,!#n %ini ,ro-e2" ini d#,#" 3er%#n8##" 3#&i ,e%3#2# se%u#n.#
L#%onn' J#nu#ri ()*+
Penulis
3
DA,TAR ISI
HALAMAN JUDUL JUDUL * * HALAMAN PENGESAHAN PENGESAHAN ( ( KAT KATA PENGANTAR PENGANTAR 9 9 DA$TAR DA$TAR ISI ISI : :
BAB * PENDAHULUAN+ ** L#"#r Bel#!#n& Bel#!#n& + + *( Ru%us#n M#s#l#h M#s#l#h 0 0 *9 Tu-u#n Tu-u#n / *: M#n8##" M#n8##" / /
BAB ( TINJAUAN PUSTAKA PUSTAKA *) *) (* Pen&er"i#n Mu"u Mu"u *) *) (( Di%ensi Mu"u Mu"u *) *) (9 Ke,u#s#n Pel#n&n ;M#s.#r#!#"<*9 (: Inde!s Ke,u#s#n M#s.#r#!#" ;IKM< ;IKM<*+ *+ (= A!redi"#si A!redi"#si */ */ (+ S"#nd#r A!redi"#si A!redi"#si */
BAB 9 METODE KEGIAT KEGIATAN AN (9 9*
SASARAN SASARAN KEGIAT KEGIATAN AN ( (9 9
9(
BENTUK BENTUK KEGIA KEGIAT TAN AN (9 (9
99
LOKASI LOKASI DAN WAKTU PENELITIA PENELITIAN N (9 (9
9:
LANGKAH1LA LANGKAH1LANGKAH NGKAH KEGIAT KEGIATAN AN (9 (9
9=
JADWA JADWAL KEGIA KEGIAT TAN AN (: (:
BAB : HASIL HASIL (= (=
BAB = PEMBAHASAN PEMBAHASAN :(
4
BAB + PENUTUP:= +* Kesi%,ul#n:= +( S#r#n:>
DA$TAR PUSTAKA:0
5
BAB 0 PENDAHULUAN
0+0 Latar Be"a&an
D#l#% Und#n&1Und#n& D#s#r Ner# Indonesi#
di#%#n#"!#n 3#h5#
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1.4.2
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BAB . TINJAUAN PUSTAKA
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Berd#s#r!#n Ke,u"us#n Men"eri Pend#.#&un##n A,#r#"ur Ner# No%or Ke,(=MPAN()): Inde!s Ke,u#s#n M#s.#r#!#" #d#l#h d#"# d#n in8or%#si "en"#n& "in&!#" !e,u#s#n %#s.#r#!#" .#n& di,eroleh d#ri h#sil ,en&u!ur#n se2#r# !u#li"#"i8 d#n !u#n"i"#"i8 #"#s ,end#,#" %#s.#r#!#" d#l#% %e%,eroleh ,el#.#n#n d#ri #,#r#"ur ,en.elen&r# ,el#.#n#n ,u3li! denn %e%3#ndin&!#n #n"#r# h#r#,#nn.# d#n !e3u"uh#nn.# Tu-u#n ,en.usun#n Inde!s Ke,u#s#n M#.s#r#!#" ;IKM< ini un"u! %en&e"#hui "in&!#" !iner-# uni" ,el#.#n#n se2#r# 3er!#l# se3#i 3#h#n un"u! %ene"#,!#n !e3i-#!#n d#l#% r#n&!# ,enin&!#"#n ,el#.#n#n ,u3li! sel#n-u"n.# B#&i %#s.#r#!#"' Inde!s Ke,u#s#n M#s.#r#!#" d#,#" di&un#!#n se3#i %3#r#n "en"#n& !iner-# uni" .#n& 3ers#n&!u"#n .+3+. Un!$r In)e&! Ke($a!an Ma!%ara&at
Berd#s#r!#n ,rinsi, ,el#.#n#n se3#&i#%#n# "el#h di"e"#,!#n d#l#% Ke,u"us#n Men"eri PAN No%or 7 +9KEPMPAN>())9' .#n& !e%udi#n di!e%3#n&!#n %en-#di *: unsur .#n& 4releC#n6' 4C#lid6 d#n 4reli#3el6' se3#i unsur %ini%#l .#n& h#rus #d# un"u! d#s#r ,en&u!ur#n inde!s !e,u#s#n %#s.#r#!#" #d#l#h se3#i 3eri!u" 7 *Prosedur ,el#.#n#n' .#i"u !e%ud#h#n "#h#,#n ,el#.#n#n .#n& di3eri!#n !e,#d# %#s.#r#!#" dilih#" d#ri sisi !esederh#n##n #lur ,el#.#n#n ( Pers.#r#"#n Pel#.#n#n' .#i"u ,ers.#r#"#n "e!nis d#n #d%inis"r#"i8 .#n& di,erlu!#n
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S#s#r#n ,en.usun#n Inde!# Ke,u#s#n M#s.#r#!#" 3erd#s#r !#n Ke,u"us#n Men"eri Pend#.#&un##n A,#r#"ur Ner# No%or Ke,(=MPAN(()):' .#i"u 7 #< Tin&!#" ,en2#,#i#n !iner-# uni" ,el#.#n#n ins"#nsi ,e%erin"#h#n d#l#% %e%3eri!#n ,e#.#n#n "erh#d#, %#s.#r#!#" 3< Pen#"##n sis"e%' %e!#nis%e' d#n ,rosedur ,el#.#n#n' sehin& ,el#.#n#n d#,#" dil#!s#n#!#n se2#r# le3ih 3er!u#li"#s' 3erd#.# &un#' d#n 3erh#sil &un# 2< Tu%3uhn.# !re#"i8i"#s' ,r#!#rs# d#n ,er#n ser"# %#s.#r#!#" d#l#% ,enin&-#"#n !u#li"#s ,el#.#n#n ,u3li! .+3+3 Man4aat In)e&! Ke($a!an Ma!%ara&at
Denn "ersedi#n.# d#"# IKM se2#r# ,eriodi!' d#,#" di,eroleh %#n8##" se3#i 3eri!u" 7 #<
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.+1 A&re)ita!i .+1+0 Penertian A&re)ita!i
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18
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.+8 Stan)ar A&re)ita!i .+8+0 Ban$nan P$!&e!'a!
* Ke"ersedi##n ru#n& un"u! ,el#.#n#n h#rus sesu#i denn -enis ,el#.#n#n !eseh#"#n .#n& disedi#!#n oleh Pus!es%#s ( Ru#nn .#n& %ini%#l h#rus "ersedi# #d#l#h7 ru#n& ,end#8"#r#n d#n ru#n& "un&&u' ru#n& #d%inis"r#si' ru#n& ,e%eri!s##n' ru#n& !onsul"#si do!"er' ru#n& "ind#!#n' ru#n& 8#r%#si' ru#n& ASI' !#%#r %#ndi d#n W' d#n ru#n& l#in sesu#i !e3u"uh#n ,el#.#n#n 9 Pen"ur#n ru#nn %e%,erh#"i!#n 8un&si' !e#%#n#n' !en.#%#n#n d#n !e%ud#h#n
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BAB 2 METODE KEGIATAN
2+0
SASARAN KEGIATAN
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BENTUK KEGIATAN
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LOKASI DAN WAKTU PENELITIAN
Peneli"i#n ini dil#!s#n#!#n ,#d# 3ul#n Dese%3er ()*= di Pus!es%#s Brondon& 2+3
LANGKAH:LANGKAH KEGIATAN
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2+1 No *
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JADWAL KEGIATAN
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23
BAB 3 HASIL
3+0 GAMBARAN UMUM PUSKESMAS BRONDONG
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34
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sud#h sesu#i d#n "id#! 3er3eli"13eli" ser"# "id#! %e%,ersuli" ,el#n&n d#l#% %e%#n8##"!#n 8#sili"#s .#n& "ersedi# *)< Keso,#n#n d#n !er#%#h#n ,e"us %e%,eroleh nil#i se3es#r ;/:< ,el#n&n %er#s# ,e"us sud#h so,#n d#n r#%#h d#l#% %e%3eri!#n ,el#.#n#n **< Ke5#-#r#n 3i#.# ,el#.#n#n %e%,eroleh nil#i se3es#r ;/+< di%#n# %#s.#r#!#" %enn&, sud#h 5#-#r "#ri8 3i#.# .#n& h#rus di3#.#r un"u! %e%,eroleh ,el#.#n#n !eseh#"#n *(< Ke#dil#n %end#,#"!#n ,el#.#n#n %e%,eroleh nil#i se3es#r ;/+< di%#n# ,el#!s#n##n ,el#.#n#n denn "id#! %e%3ed#!#n &olonn s"#"us ,en&&n# .#n& dil#.#ni' sehin& ,en&&un# %er#s# ,u#s' dih#ri d#n dih#ri h#!n.# 2
H#sil ,eneli"i#n "#hun ()*= di3#ndin&!#n denn ,eneli"i#n "#hun ()*(
Prosedur ,el#.#n#n
Pers.#r#"#n ,el#.#n#n
Ke-el#s#n ,e"us ,el#.#n#n 36
Kedisi,lin#n ,e"us ,el#.#n#n
T#n&&un& -#5#3 ,e"us ,el#.#n#n
Ke%#%,u#n ,e"us ,el#.#n#n
Ke2e,#"#n ,el#.#n#n 37
Ke#dil#n %end#,#"!#n ,el#.#n#n
Keso,#n#n d#n !er#%#h#n ,e"us
Ke5#-#r#n 3i#.# ,el#.#n#n
Ke,#s"i#n 3i#.# ,el#.#n#n 38
Ke,#s"i#n -#d5#l ,el#.#n#n
Ken.#%#n#n lin&!unn
Ke#%#n#n ,el#.#n#n
39
D EC#lu#si !e,u#s#n ,#sien di"in-#u d#ri %u"u ,el#.#n#n di3#&i#n r#5#" -#l#n Se"el#h ,enulis %el#!u!#n ,en.#%,#i#n in8or%#si "en"#n& !e2e,#"#n d#n !e"e,#"#n 5#!"u ,el#.#n#n 3#&i#n r#5#" -#l#n ser"# "in&!#" !e#%#n#n di Pus!es%#s Brondon& !e%udi#n dil#!u!#n eC#lu#si un"u! %elih#" d#n %enen"u!#n #d# "id#!n.# ,er3#i!#n d#l#% h#l "erse3u" D#ri h#sil eC#lu#si !e,u#s#n ,#sien "erh#d#, !e2e,#"#n d#n !e"e,#"#n 5#!"u ,el#.#n#n 3#&i#n r#5#" -#l#n sud#h #d# ,enin&!#"#n .#i"u 3#&i#n ,end#8"#r#n sud#h le3ih 2e,#" d#l#% %end#8"#r ,#sien d#"#n& !#ren# sud#h #d# ,en#%3#h#n d#ri ,e"us ,end#8"#r#n' ,el#.#n#n di BP U%u%KIABP Gi&i -u le3ih 2e,#" d#ri se3elu%n.#
Un"u!
!e#%#n#n
di Pus!es%#s
Brondon& ,en&un-un& %#sih
%en&h#r#,!#n #d#n.# ,er3#i!#n .#i"u ,erlu#s#n l#h#n ,#r!ir sehin& "id#! s#%,#i ,#r!ir di,in&&ir -#l#n' #d#n.# ,e"us -# ,#r!ir' d#n ,e"us -# %#l#% un"u! %en-# !e#%#n#n d#n ,en#%3#h#n ,e"us !e3ersih#n
BAB 1 PEMBAHASAN
Peneli"i#n ini 3er"u-u#n un"u! %en&e"#hui "in&!#" !e,u#s#n %#s.#r#!#" #!#n ,el#.#n#n Pus!es%#s Brondon& .#n& %eru,#!#n s#l#h s#"u ins"#nsi ,e%erin"#h .#n& %e%,un.#i !ondisi 8isi! d#n 8#sili"#s .#n& 3#i! ser"# 2u!u, len&!#,' denn di"un-#n& denn ,el#.#n#n .#n& 2u!u, %e%u#s!#n d#n "id#! di,un&u" 3i#.# ,el#.#n#n !e2u#li d#l#% ,el#.#n#n "ind#!#n %edis D#l#% %el#!u!#n ,een&u!ur#n !e,u#s#n ,el#n&n' ,eneli"i %en&&un#!#n ,erse,si !e,u#s#n ,el#n&n %el#lui "e!ni! !uisioner H#sil !uisioner !e,#d# 40
,el#n&n' di&un#!#n un"u! %en&u!ur "in&!#" !e,u#s#n ,el#.#n#n denn -u%l#h res,onden se3#n.#! =) or#n& Res,onden di,ilih se2#r# #2#! di%#n# %#sin&1%#sin& =) or#n& res,onden "erse3u" .#i"u ,#r# ,el#n&n .#n& di-u%,#i ,#d# s##" %ere!# %end#,#"!#n ,el#.#n#n di Pus!es%#s Brondon& di 3#&i#n r#5#" -#l#n Kuisioner %ul#i dise3#r oleh ,eneli"i ,#d# "#n&l *+ Dese%3er *> Dese%3er ()*= di Pus!es%#s Brondon& Te!ni! !uisioner .#n& di&un#!#n 3erd#s#r!#n Ke,u"us#n Men"eri Pend#.#&un##n A,#r#"ur Ner# No%or Ke,(=MPAN(()): EC#lu#si %u"u Pus!es%#s Brondon& di3#&i#n r#5#" -#l#n "el#h dil#!u!#n di"#hun ()*( d#n %enun-u!!#n h#sil se3#n.#! >= ' oleh !#ren# %#!#n dil#!u!#n eC#lu#si ul#n& ,#d# "#hun ()*= un"u! %elih#" #d# "id#!n.# ,enin&!#"#n !e,u#s#n ,#sien .#n& 3er!un-un& !e Pus!es%#s Brondon& Me"ode .#n& di&un#!#n #d#l#h des!ri,"i8 !u#li"#"i8 denn ,ende!#"#n s"udi !#sus denn ins"ru%en ,eneli"i#n 3eru,# !uisioner .#n& dise3#r !e,#d# ,en&un-un& di3#&i#n r#5#" -#l#n di Pus!es%#s Brondon&' isi !uisioner s#%# denn !uisioner .#n& dise3#r ,#d# "#hun ()*( H#sil d#ri !e&i#"#n ()*= %enl#%i ,enin&!#"#n %en-#di 0> d#ri >= di"#hun ()*=' #r"in.# ,el#nn %er#s# ,u#s denn %u"u ,el#.#n#n .#n& 3is# di3eri!#n oleh Pus!es%#s Brondon& di3#&i#n r#5#" -#l#n D#l#% ,enin&!#"#n !u#li"#s ,el#.#n#n' di,riori"#s!#n ,#d# unsur .#n& %e%,un.#i nil#i ,#lin& rend#h #n"#r# l#in 7 * Ke2e,#"#n ,el#.#n#n ( Ke#%#n#n ,el#.#n#n' d#n Sed#n&!#n unsur l#in .#n& %e%,un.#i nil#i 2u!u, "in&&i .#i"u 7 * Ke,#s"i#n -#d5#l ,el#.#n#n ( Ken.#%#n#n lin&!unn 9 Kedis,ilin#n ,e"us : Ke,#s"i#n 3i#.# ,el#.#n#n = Ke%#%,u#n ,e"us + Ke-el#s#n ,e"us > Prosedur ,el#.#n#n 0 T#n&&un& -#5#3 ,e"us / Pers.#r#"#n ,el#.#n#n *) Keso,#n#n ,e"us ** Ke5#-#r#n 3i#.# *( Ke#dil#n ,el#.#n#n
41
,a&tor:4a&tor Yan Men%ebab&an A)an%a Ni"ai Teren)a# Da"a' K$a"ita! Pe"a%anan
Un"u! 8#!"or18#!"or .#n& %en.e3#3!#n nil#i "ernd#h d#l#% !u#li"#s ,el#.#n#n #d#l#h se3#i 3eri!u" 7 9< Ke2e,#"#n ,el#.#n#n %e%,eroleh nil#i se3es#r ;>:< ,el#n&n %er#s## ,el#.#n#n !eseh#"#n di3#&i#n r#5#" -#l#n 2u!u, l#%# di!#ren#!#n 3e3er#,# h#l #n"#r# l#in 7 •
An"ri#n .#n& 2u!u, ,#n-#n&
•
Pel#.#n#n dilo!e" .#n& l#%#
•
Pel#.#n#n !eseh#"#n .#n& "erh#%3#" oleh !#ren# s#r#n# ,r#s#r#n# .#n& "ersedi# %is#ln.# s##" h#rus %en&e,rin" sur#" ru-u!#n 3,-s .#n& %e%erlu!#n 5#!"u !#ren# di,enruhi oleh -#rinn in"erne"' !e#d##n ,rin"er' d#n ,e"us .#n& %e%erlu!#n !e2o2o!#n !ode di#&nos# di d#l#% ru-u!#n 3,-s
•
Jenis ,en.#!i" .#n& "id#! s#%# sehin& %e%3u"uh!#n 5#!"u .#n& "id#! s#%#
:< Ke#%#n#n ,el#.#n#n %e%,eroleh nil#i se3es#r ;>+< di%#n# ,el#n&n %er#s# !e#%#n#n !ur#n& "er-#%in !#ren# 7 •
Tid#! did#,#"!#n ,en-# #"#u ,en"ur ,#r!ir !end#r##n
•
L#h#n ,#r!ir .#n& !ur#n& lu#s
•
Tid#! #d# ,e"us #"#u s#",#% .#n& din#s di%#l#% h#ri
•
Kur#n&n.# ,e"us !e3ersih#n
42
BAB 8 PENUTUP
8+0 Ke!i'($"an
Berd#s#r!#n h#sil !e&i#"#n d#n ,e%3#h#s#n .#n& sud#h di3#h#s ,#d# 3#3 =' %#!# d#,#" di"#ri! !esi%,ul#n 3#h5# 7 *
H#sil ,en&ol#h#n d#"# d#ri !uisioner !e,u#s#n ,el#n&n denn %en&&un#!#n ,erhi"unn Inde!s Ke,u#s#n M#s.#r#!#" 3erd#s#r!#n Ke,u"us#n Men"eri Pend#.#&un##n A,#r#"ur Ner# No%or Ke,(=MPAN(()):' "#hun ()*= 0> ,el#n&n %er#s# ,u#s sed#n&!#n "#hun ()*( >= Ini %enun-u!#n 3#h5# Pus!es%#s Brondon& sud#h %#%,u %e%3eri !e,u#s#n ,el#.#n#n .#n& dih#r#,!#n oleh %#s.#r#!#" Beri!u" ini #d#l#h ,ers,e!"i8 .#n& diu!ur d#l#% Inde!s Ke,u#s#n M#s.#r#!#"' .#i"u 7 D#l#% ,enin&!#"#n !u#li"#s ,el#.#n#n' di,riori"#s!#n ,#d# unsur .#n& %e%,un.#i nil#i ,#lin& rend#h #n"#r# l#in 7 43
(
9 Ke2e,#"#n ,el#.#n#n : Ke#%#n#n ,el#.#n#n' d#n Sed#n&!#n unsur l#in .#n& %e%,un.#i nil#i 2u!u, "in&&i .#i"u 7 * Ke,#s"i#n -#d5#l ,el#.#n#n ( Ken.#%#n#n lin&!unn 9 Kedis,ilin#n ,e"us : Ke,#s"i#n 3i#.# ,el#.#n#n = Ke%#%,u#n ,e"us + Ke-el#s#n ,e"us > Prosedur ,el#.#n#n 0 T#n&&un& -#5#3 ,e"us / Pers.#r#"#n ,el#.#n#n *) Keso,#n#n ,e"us ** Ke5#-#r#n 3i#.# *( Ke#dil#n ,el#.#n#n
Berd#s#r!#n h#sil #n#lisis d#n !uisioner did#,#"!#n 3#h5# Pus!es%#s Brondon& 3elu% se,enuhn.# %ener#,!#n %e"ode Inde!s Ke,u#s#n M#s.#r#!#" ;IKM<' #!#n "e"#,i 3erd#s#r!#n d#"#1d#"# .#n& #d# di%un&!in!#n d#,#" %ener#,!#n
9
%e"ode Inde!s Ke,u#s#n M#s.#r#!#" ;IKM< Denn ,ener#,#n %e"ode Inde!s Ke,u#s#n M#s.#r#!#" ;IKM< ini d#,#" di!e"#hui se3er#,# 3#i! !iner-# d#ri Pus!es%#s Brondon& d#n "ern.#"# se2#r# !eseluruh#n denn ,ener#,#n %e"ode IKM ini d#,#" %e%ud#h!#n d#l#% %en&eC#lu#si !iner-# ,el#.#n#n ornis#si .#n& sud#h dil#!s#n#!#n denn "u-u#n d#,#" %enin&!#"!#n e8isiensi d#n e8e!"i8i"#s !iner-# in"ern ornis#si
:
di%#s# .#n& #!#n d#"#n& Ber3#i ,roses in"ern#l .#n& h#rus di!u#s#i denn 3#i! oleh ,erus#h##n un"u! %e%3#n&un !eun&&ul#n Kiner-# ,ers,e!"i8 ,roses 3isnis in"ern#l "#hun ())01 ()** d#,#" di!#"#&ori!#n 2u!u, 3#i! denn %elih#" !iner-# %#sin&1%#sin& !#r.#5#n ser"# %enin&!#"n.# -u%l#h ,en&un-un& di Pus!es%#s Brondon&' sel#in i"u "erl#!s#n#n.#
,ro&r#% ,el#.#n#n
!eseh#"#n
.#n&
3ersi8#"
Pro%o"i8
;,en&in&!#"#n !eseh#"#n<' PreCen"i8 ;u,#.# ,en2eh#n<' Kur#"i8 ;,en&o3#"#n<' =
ser"# Reh#3ili"#"i8 ;,e%ulih#n !eseh#"#n< D#ri h#sil !uisioner ,en&un-un& d#,#" disi%,ul!#n 3#h5# !e#%#n#n ,#d# Pus!es%#s Brondon& dir#s# %#sih 3elu% #%#n !#ren# "id#! #d# ,e"us !e#%#n#n ser"# ,enil#i#n %#sih !ur#n& 3#i! #"#s #s,e! !e2e,#"#n d#n !e"e,#"#n 5#!"u
,el#.#n#n !#ren# ,e"us %e%3u"uh!#n 5#!"u .#n& l#%# d#l#%
%el#!s#n#!#n ,el#.#n#n +
Se"el#h ,enulis %el#!u!#n ,e%3eri#n in8or%#si "en"#n& !e2e,#"#n d#n !e"e,#"#n 5#!"u ,el#.#n#n ser"# "in&!#" !e#%#n#n di Pus!es%#s Brodon& !e%udi#n 44
dil#!u!#n eC#lu#si !e%3#li %#!# did#,#"!#n h#sil !e,u#s#n ,#sien "erh#d#, !e2e,#"#n d#n !e"e,#"#n 5#!"u ,el#.#n#n 3#&i#n r#5#" -#l#n sud#h #d# ,enin&!#"#n .#i"u 3#&i#n ,end#8"#r#n sud#h le3ih 2e,#" d#l#% %end#8"#r ,#sien d#"#n& !#ren# sud#h #d# ,en#%3#h#n d#ri ,e"us ,end#8"#r#n' ,el#.#n#n di BP U%u%KIABP Gi&i -u le3ih 2e,#" d#ri se3elu%n.# Un"u! !e#%#n#n di Pus!es%#s Brondon& ,en&un-un& %#sih %en&h#r#,!#n #d#n.# ,er3#i!#n .#i"u ,erlu#s#n l#h#n ,#r!ir sehin& "id#! s#%,#i ,#r!ir di,in&&ir -#l#n' #d#n.# ,e"us -# ,#r!ir' d#n ,e"us -# %#l#% un"u! %en-# !e#%#n#n d#n ,en#%3#h#n ,e"us !e3ersih#n 8+. Saran
Berd#s#r!#n ,eneli"i#n .#n& dil#!u!#n oleh ,enulis' %#!# #d# 3e3er#,# s#r#n .#n& d#,#" di-#di!#n se3#i 3#h#n ,er"i%3#nn .#i"u 7 *<
Denn 3#n.#!n.# -u%l#h ,el#n&n .#n& %e%3#5# !end#r##n sendiri !e"i!# %el#!u!#n ,el#.#n#n' #d# 3#i!n.# !e#%#n#n "e%,#" ,#r!ir !end#r##n di,er3#i!i denn #d#n.# ,e"us ,en-# sehin& ,el#n&n %er#s# #%#n' dih#r#,!#n #d# ,e"us #"#u s#"%,#% .#n& 3er"us din#s %#l#% un"u! %en-# !e#%#n#n dise!i"#r
(<
,us!es%#s'
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,e"us
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un"u! "er3i#s# %e%3u#" ru-u!#n 3,-s sehin& 3is#
%e%,er2e,#" !iner-#' di,erlu!#n s!ill #"#u !e%#%,u#n di#&nosis .#n& 3#i! #r 3is# %endi#&nosis se2#r# 2e,#" d#n "e,#"
45