Oracle OM Student Guide

R12 Oracle

Order Management Fundamentals Volume 1 - Student

D50091GC10 Edition 1.0 September 2007 D52994

Guide

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Author Pratima Mahtani

Technical Contributors and Reviewers Order Management QA Team, Karen Zawada, Rahul Sharma

This book was published using:

oraclet u t o r  

Table of Contents Overview of Oracle Order Management ..................... .......... ........... ..................... .......... ........... ........... ........... ........... ..................... .......... ........... .......1-1 Overview of Oracle Order Management .......................... ........................................ ............................ ............................ ........................... .......................... ......................1-3 .........1-3 Objectives............. Objectives ........................... ............................ ........................... ........................... ............................ ............................ ........................... ........................... ............................ ...........................1.............1-4 4 What is Oracle Order Management? .......................... ........................................ ........................... ........................... ............................ ............................ ........................... ..............1-5 .1-5 Order Capture and Order Fulfillment ........................... ........................................ ........................... ............................ ............................ ........................... ..........................1.............1-7 7 Oracle Order Management Capabilities ............................ .......................................... ............................ ............................ ............................ ............................ ....................1-8 ......1-8 Order to Cash Lifecycle............................ Lifecycle.......................................... ........................... ........................... ............................ ............................ ............................ ............................ ..................1-10 ....1-10 Integration with Other Products....................... Products..................................... ........................... ........................... ........................... ........................... ........................... ..........................1.............1-11 11 Practice - Practice - Creating a User and Assigning Responsibilities............................ Responsibilities......................................... ........................... ...............1-12 .1-12 Solution – Creating a User and Assigning Responsibilities........... Responsibilities......................... ............................ ............................ ............................ ..................1-13 ....1-13 Practice - Practice - Customizing the Quick Sales Orders Window ......................... ....................................... ........................... ...................1-16 ......1-16 Solution – Customizing the Quick Sales Orders Window .......................... ........................................ ........................... ........................... ....................1-17 ......1-17 Summary.................... Summary.................................. ............................ ............................ ............................ ............................ ............................ ............................ ............................ ............................ ....................1-23 ......1-23 Order Entities Entities and Order Flows .......................... ....................................... ........................... ........................... ........................... ........................... ............................ .......................2........2-1 1 Order Entities and Order Flows...................................... Flows................................................... ........................... ........................... ........................... ............................ .........................2-3 ...........2-3 Objectives............. Objectives ........................... ............................ ........................... ........................... ............................ ............................ ........................... ........................... ............................ ...........................2.............2-4 4 Order to Cash Lifecycle with Standard Items............................... Items............................................ ........................... ........................... ........................... .........................2-5 ...........2-5 Practice - Practice - Order to Cash Cycle with Standard Items .......................... ....................................... ........................... ..........................2............2-18 18 Solution – Order to Cash cycle with Standard Items .......................... ........................................ ............................ ............................ ...........................2.............2-19 19 Order to Cash Lifecycle with PTO Models and PTO Kits .......................... ........................................ ........................... ........................... .......................2-29 .........2-29 Practice - Practice - Order to Cash Cycle with PTO Kits .......................... ........................................ ............................ ........................... ....................2-31 .......2-31 Solution – Order to Cash Cycle with PTO Kits............. Kits ........................... ........................... ........................... ............................ ............................ .....................2-32 .......2-32 Drop Shipments............ Shipments .......................... ............................ ............................ ............................ ............................ ............................ ............................ ........................... ........................... ..................2-41 ....2-41 Drop Shipments Across Ledgers ........................... ......................................... ............................ ............................ ........................... ........................... ........................... ...................2-43 ......2-43 Practice - Order to Cash Cycle with Customer Acceptance ............................ ......................................... ........................... ............................ ...............2-46 .2-46 Solution – Order to Cash Cycle with Customer Acceptance ............................ ......................................... ........................... ............................ ..............2-48 2-48 Back-to-Back Orders .......................... ........................................ ............................ ............................ ............................ ............................ ............................ ............................ .......................2-52 .........2-52 Guided Demonstration – Creating Back to Back Orders ........................... ......................................... ........................... ........................... .....................2-53 .......2-53 Sales Agreements .......................... ........................................ ........................... ........................... ............................ ........................... ........................... ............................. ............................. ...............2-62 .2-62  Negotiation Agreement............... Agreement............................. ........................... ........................... ............................ ............................ ........................... ............................ ............................. ..................2-63 ....2-63 Approve Sales Agreement ........................... ........................................ ........................... ............................ ............................ ........................... ............................ ............................. ...............2-64 .2-64 Releases Against a Sales Agreement....................... Agreement..................................... ............................ ............................ ............................ ............................ ............................ ................2-65 ..2-65 Practice - Practice - Creating a Sales Agreement ........................... ......................................... ............................ ........................... ........................... ..................2-67 ....2-67 Solution – Creating a Sales Agreement .......................... ........................................ ........................... ........................... ........................... ............................ .....................2-68 ......2-68 Order to Cash Lifecycle with Customer Acceptance ............................ ......................................... ........................... ........................... .......................... .................2-72 ....2-72 Practice - Order to Cash Cycle with Customer Acceptance ............................ ......................................... ........................... ............................ ...............2-76 .2-76 Solution – Order to Cash Cycle with Customer Acceptance ............................ ......................................... ........................... ............................ ..............2-78 2-78 Summary.................... Summary.................................. ............................ ............................ ............................ ............................ ............................ ............................ ............................ ............................ ....................2-82 ......2-82 Multiple Organization Access Control Setup................................................................................................3-1 Multiple Organization Access Control Setup .......................... ........................................ ........................... ........................... ........................... ............................ ................3-3 .3-3 Objectives............. Objectives ........................... ............................ ........................... ........................... ............................ ............................ ........................... ........................... ............................ ...........................3.............3-4 4 Organization Structure in Oracle Applications............................ Applications.......................................... ........................... ........................... ............................ .........................3-5 ...........3-5 Multi-Org Access Control (MOAC)............................ (MOAC)......................................... ........................... ............................ ............................ ............................ ...........................3.............3-7 7 Using MOAC in Oracle Order Management........................ Management...................................... ............................ ............................ ........................... ......................... ..................3-9 ......3-9 Setting Up MOAC......................... MOAC....................................... ............................ ............................ ........................... ........................... ............................ ............................ ............................ ...............3-11 .3-11 Guided Demonstration – Setting Up Guided Deomonstration - Setting Up MOAC .......................... .................................3-13 .......3-13 Summary.................... Summary.................................. ............................ ............................ ............................ ............................ ............................ ............................ ............................ ............................ ....................3-23 ......3-23 Oracle Inventory Setup for Oracle Order Management..............................................................................4-1 Oracle Inventory Setup for Oracle Order Management................ Management............................. ........................... ........................... ........................... .........................4-3 ...........4-3 Objective...................... Objective.................................... ........................... ........................... ............................ ............................ ........................... ........................... ............................ ............................ ....................4-4 ......4-4 Overview .......................... ........................................ ............................ ............................ ............................ ............................ ............................ ............................ ............................ ...........................4.............4-5 5 Copyright © Oracle, 2007. All rights reserved.

Oracle Order Management Fundamentals Table of Contents i

Receipt to Issue Lifecycle....................... Lifecycle.................................... ........................... ............................ ............................ ........................... ............................ ............................. ....................4-6 ......4-6 Inventory Organizations .......................... ........................................ ............................ ............................ ........................... ........................... ........................... ........................... ....................4-7 ......4-7 Setting Up Locations ........................... ......................................... ............................ ........................... ........................... ............................ .......................... .......................... .........................4-8 ...........4-8 Inventory Organization Structure .......................... ........................................ ........................... ........................... ............................ ........................... ........................... ....................4-9 ......4-9 Sample Inventory Organization...................... Organization.................................... ............................ ............................ ........................... ........................... ........................... ..........................4.............4-11 11 Guided Demonstration - Creating Subinventories....................... Subinventories.................................... ........................... ........................... ........................... ......................4-12 ........4-12 Practice - Creating Subinventories .......................... ........................................ ............................ ............................ ........................... ........................... ...........................4.............4-13 13 Solution - Creating Subinventories............... Subinventories............................. ........................... ........................... ............................ ............................ ........................... ........................4-14 ...........4-14 Interorganization Shipping Networks.................................. Networks............................................... ........................... ........................... ........................... ............................ ....................4-21 ......4-21 Shipping Method .......................... ........................................ ........................... ........................... ............................ ............................ ........................... .......................... ............................ ..................4-23 ...4-23 Units of Measure ........................... ......................................... ............................ ........................... ........................... ............................ ............................ ............................ ............................ ...............4-24 .4-24 Uses of Units of Measure .......................... ........................................ ........................... ........................... ............................ ............................ ........................... ........................... ..................4-25 ....4-25 Unit of Measure Class ............................ .......................................... ............................ ............................ ............................ ........................... ........................... ............................ ....................4-26 ......4-26 Guided Demonstration - Creating Unit of Measure Classes .......................... ....................................... ........................... ........................... .................4-27 ....4-27 Unit of Measure Conversions ........................... ......................................... ............................ ........................... ........................... ............................ ........................... ........................4-29 ...........4-29 Guided Demonstration - Defining Unit of Measure Conversions............................... Conversions............................................. ............................ .................4-30 ...4-30 Guided Demonstration - Creating Units of Measure ........................... ........................................ ........................... ........................... ......................... ..............4-31 ..4-31 Practice - Defining Units of Measure ........................... ......................................... ............................ ........................... ........................... ............................ ......................4-32 ........4-32 Solution – Defining Units of Measure .......................... ....................................... ........................... ........................... ........................... .......................... .......................4-33 ...........4-33 What is an Item?............. Item? ........................... ............................ ............................ ............................ ............................ ............................ ............................ ........................... ........................... ................4-37 ..4-37 Steps to Setup, Define, and Maintain Items.......................... Items....................................... ........................... ........................... ........................... ........................... ...................4-38 ......4-38 Defining Items .......................... ........................................ ............................ ............................ ........................... ........................... ............................ ............................ ............................ ....................4-39 ......4-39 Item Master Organization....................... Organization..................................... ............................ ........................... ........................... ............................ ............................ ............................ ....................4-41 ......4-41 Item Validation Organization ........................... ........................................ ........................... ........................... ........................... ........................... .......................... ..........................4.............4-43 43 Item Attributes................................. Attributes.............................................. ........................... ............................ ............................ ........................... ............................ ............................. ...........................4.............4-44 44 Unit of Measure Attributes............. Attributes ........................... ............................ ............................ ........................... ........................... ............................ ............................. ............................4.............4-45 45 Order Management Item Attributes...................... Attributes................................... ........................... ........................... ........................... ........................... ........................... ......................4-47 ........4-47 Item Validation......................... Validation....................................... ........................... ........................... ............................ ............................ ........................... ............................ ............................. ....................4-51 ......4-51 Item Status .......................... ........................................ ........................... ........................... ............................ ............................ ........................... ........................... ............................ ...........................4.............4-54 54 Item Statuses and Attributes .......................... ........................................ ........................... ........................... ........................... ........................... ............................. ............................4.............4-55 55 Organization Assignment and Organization Items .......................... ........................................ ........................... ........................... ............................. .....................4-56 ......4-56 Control Levels ............................ .......................................... ........................... ........................... ............................ ............................ ........................... ............................ ............................. ..................4-57 ....4-57 Guided Demonstration - Defining Items....................... Items..................................... ............................ ............................ ............................ .......................... .....................4-59 .........4-59 Practice - Practice - Defining Items.................................... Items.................................................. ........................... ........................... ........................... .......................... .................4-60 ....4-60 Solution - Defining Items .......................... ........................................ ............................ ........................... ........................... ............................ ............................ ...........................4.............4-62 62 Item Relationships ........................... ......................................... ............................ ............................ ............................ ............................ ........................... ........................... ...........................4.............4-68 68 Customer Items.............................. Items............................................ ............................ ............................ ........................... ........................... ............................ ............................ ............................ ...............4-69 .4-69 What are Supply and Demand? ............................ .......................................... ............................ ............................ ............................ ............................ ........................... ...................4-70 ......4-70 Available to Promise ........................... ......................................... ............................ ............................ ............................ ............................ ........................... ........................... .......................4-71 .........4-71 Uses of ATP in Oracle Inventory .......................... ........................................ ........................... ........................... ........................... ........................... ............................ ....................4-72 ......4-72 Defining an ATP Rule .......................... ........................................ ............................ ............................ ........................... ........................... ............................ ............................ ......................4-73 ........4-73 Guided Demonstration - Creating an ATP Rule .......................... ........................................ ........................... ........................... ........................... .....................4-74 ........4-74 Implementation Considerations........................ Considerations...................................... ............................ ............................ ........................... ........................... ........................... ........................4-76 ...........4-76 Summary.................... Summary.................................. ............................ ............................ ............................ ............................ ............................ ............................ ............................ ............................ ....................4-77 ......4-77 Oracle Receivables Setup for Oracle Order Management...........................................................................5-1 Oracle Receivables Setup for Oracle Order Management ........................... ......................................... ............................ ........................... ......................5-3 .........5-3 Objectives............. Objectives ........................... ............................ ........................... ........................... ............................ ............................ ........................... ........................... ............................ ...........................5.............5-4 4 Overview of Trading Community Architecture........................ Architecture...................................... ........................... ........................... ........................... ........................... ...............5-5 .5-5 Key Customer Related Concepts in TCA ............................ .......................................... ........................... ........................... ............................ ........................... ...................5-6 ......5-6 Adding Customers in Order Management .......................... ........................................ ............................ ............................ ............................ ........................... ...................5-8 ......5-8 Practice - Creating a Customer ........................... ......................................... ........................... ........................... ............................ ........................... ............................ ...................5-9 ....5-9 Solution – Creating a Customer............................ Customer.......................................... ........................... ........................... ........................... ........................... ........................... .................5-10 ....5-10 Defining Payment Terms................................. Terms............................................... ........................... ........................... ............................ ............................ ............................ .........................5-14 ...........5-14 Defining Invoicing and Accounting Rules ........................... ........................................ ........................... ........................... ........................... ........................... ...................5-15 ......5-15 Defining Auto-Accounting Parameters ............................ .......................................... ............................ ............................ ............................ .......................... .....................5-16 .........5-16 Defining Territories in Receivables.................... Receivables.................................. ............................ ........................... ........................... ............................ ............................ ......................5-19 ........5-19 Copyright © Oracle, 2007. All rights reserved.

Oracle Order Management Fundamentals Table of Contents ii

Practice - Defining a Territory............................. Territory.......................................... ........................... ........................... ........................... ............................ ............................ ..................5-20 ....5-20 Solution - Defining a Territory ............................ ......................................... ........................... ........................... ........................... ........................... .......................... ...................5-21 ......5-21 Defining Invoice Sources (Batch Source) – Automatic Transaction Numbering .......................... ....................................... ................5-23 ...5-23 Define Salespersons to Assign Sales Credit .......................... ....................................... ........................... ........................... ........................... ............................ ..................5-25 ....5-25 Using the Resources Window to Create a Salesperson................... Salesperson................................ ........................... ............................ ............................ ......................5-26 ........5-26 Guided Demonstration – Creating a Salesperson .......................... ....................................... ........................... ........................... ........................... ....................5-27 ......5-27 Tax Setups in Transaction Types Window – Receivables and Order Management ........................... ......................................5-28 ...........5-28 Practice - Viewing Tax Setups........................ Setups...................................... ........................... ........................... ............................ ............................ ............................ ......................5-29 ........5-29 Solution – Viewing Tax Setups ........................... ........................................ ........................... ........................... ........................... ........................... .......................... ...................5-30 ......5-30 Overview of Credit Checking...................... Checking.................................... ........................... ........................... ............................ ............................ ............................ ............................ ...............5-31 .5-31 Defining Credit Checking on the Customers Page – Profile Tab ........................... ........................................ ........................... ..........................5............5-32 32 Practice - Defining Credit Check and Hold .......................... ........................................ ........................... ........................... ............................ ............................5..............5-34 34 Solution – Defining Credit Check and Hold................................... Hold................................................. ............................ ........................... ........................... ..................5-35 ....5-35 Defining Credit Checking on the Customers Page - Profile Amounts Tab .......................... ........................................ .........................5-3 ...........5-37 7 Credit Check Rules...................................... Rules.................................................... ............................ ............................ ............................ ............................ .......................... .......................... ................5-39 ..5-39 Summary.................... Summary.................................. ............................ ............................ ............................ ............................ ............................ ............................ ............................ ............................ ....................5-40 ......5-40 Oracle Order Management Setup Steps........................................................................................................6-1 Oracle Order Management Setup Steps.................................. Steps................................................ ............................ ............................ ........................... ............................ ................6-3 .6-3 Objectives............. Objectives ........................... ............................ ........................... ........................... ............................ ............................ ........................... ........................... ............................ ...........................6.............6-4 4 Order Management Setup Steps .......................... ....................................... ........................... ........................... ........................... ........................... ............................ .......................6-6 ........6-6 Profile Options and System Parameters.................... Parameters.................................. ........................... ........................... ........................... ........................... ........................... .................6-10 ....6-10 Overview of QuickCode or Lookup Types........................... Types........................................ ........................... ........................... ........................... ........................... ...................6-12 ......6-12 Defining QuickCode or Lookup Types .......................... ........................................ ........................... ........................... ........................... ........................... .........................6-14 ...........6-14 Overview of Order Header and Order Line Processing Flows .......................... ....................................... ........................... ............................ .................6-15 ...6-15 Overview of Transaction Types Window............. Window .......................... ........................... ........................... ........................... ........................... ............................. ......................6-16 ......6-16 Guided Demonstration - Setting up Transaction Types ........................... ......................................... ............................ ........................... ......................6-19 .........6-19 Practice - Setting up Transaction Types .......................... ........................................ ........................... ........................... ............................ ........................... ...................6-22 ......6-22 Solution – Setting Up Transaction Types .......................... ........................................ ........................... ........................... ........................... ........................... ..................6-23 ....6-23 Workflow in Transaction Types ............................ ......................................... ........................... ............................ ............................ ........................... ........................... ....................6-29 ......6-29 Guided Demonstration – Creating and Booking a Sales Order, Viewing Workflow Status, Viewing Workflow Status ........................... ........................................ ........................... ............................ ............................ ........................... ........................... ............................. ............................ ........................... ................6-31 ..6-31 Guided Demonstration - Customizing Workflow Associated with an Order .......................... ....................................... ..................6-33 .....6-33 Overview of Document Sequences for Order Numbering ........................... ......................................... ............................ ............................ ......................6-37 ........6-37 Defining Order Import Sources ........................... ......................................... ............................ ........................... ........................... ............................ ............................. .....................6-39 ......6-39 Overview of Processing Constraints............................ Constraints.......................................... ........................... ........................... ........................... ......................... ........................... ................6-40 .6-40 Setting up Processing Constraints .......................... ........................................ ............................ ............................ ........................... ........................... ............................ ..................6-42 ....6-42 Guided Demonstration - Setting Up a Processing Constraint .......................... ........................................ ........................... ........................... ...............6-45 .6-45 Defining Validation Templates..................... Templates................................... ........................... ........................... ........................... ........................... ............................ ............................ ...............6-48 .6-48 Defining Defaulting Conditions .......................... ........................................ ........................... ........................... ........................... ........................... ............................ ......................6-50 ........6-50 Defining Defaulting Rules................................... Rules................................................. ............................ ........................... ........................... .......................... ........................... .......................6-52 ........6-52 Practice - Setting Up a Defaulting Rule............................. Rule.......................................... ........................... ............................ ............................ ........................... .................6-54 ....6-54 Solution - Setting Up a Defaulting Rule ............................ ......................................... ........................... ............................ ............................ ........................... .................6-58 ....6-58 Setting up Versioning and Audit History ........................... ......................................... ............................ ............................ ........................... ........................... ....................6-67 ......6-67 Overview of Available To Promise (ATP)............. (ATP) ........................... ........................... ........................... ........................... ........................... ........................... ...................6-69 ......6-69 Overview of Scheduling Levels....................... Levels..................................... ........................... ........................... ........................... ........................... ........................... ..........................6.............6-71 71 Practice - Using Scheduling in the Sales Orders Window........................ Window...................................... ........................... ........................... ......................6-73 ........6-73 Solution - Using Scheduling in the Sales Orders Window ......................... ....................................... ........................... ........................... ....................6-75 ......6-75 Auto-Schedule Profile Option .......................... ........................................ ........................... ........................... ........................... ........................... ............................ .........................6-79 ...........6-79 Defining Credit Usage Rule Sets............ Sets ......................... ........................... ........................... ........................... ........................... ........................... ............................ ......................6-81 ........6-81 Defining Credit Check Rules.................................. Rules................................................ ........................... ........................... ........................... .......................... ........................... ....................6-83 ......6-83 Practice - Defining Credit Check Ruless .......................... ........................................ ............................ ........................... ........................... ............................ ..................6-85 ....6-85 Solution – Defining Credit Check Rule.............. Rule ............................ ............................ ........................... ........................... ............................ ............................ ..................6-86 ....6-86 Summary.................... Summary.................................. ............................ ............................ ............................ ............................ ............................ ............................ ............................ ............................ ....................6-88 ......6-88 Holds, Order Purge, and Exception Management Setup ..................... .......... ........... ........... ..................... .......... ........... ........... .............7-1 .......... ...7-1 Holds, Order Purge, and Exception Management Setup ........................... ......................................... ............................ ........................... ........................7-3 ...........7-3 Objectives............. Objectives ........................... ............................ ........................... ........................... ............................ ............................ ........................... ........................... ............................ ...........................7.............7-4 4 Copyright © Oracle, 2007. All rights reserved.

Oracle Order Management Fundamentals Table of Contents iii

Holds ........................... ......................................... ............................ ............................ ............................ ............................ ............................ ............................ ............................ ............................ ..................7-5 ....7-5 Seeded Holds ........................... ......................................... ............................ ............................ ............................ ............................ ............................ ............................ ............................ ....................7-6 ......7-6 Automatic Holds............................... Holds............................................. ............................ ............................ ............................ ............................ ............................ ............................ .........................7-8 ...........7-8 Generic Holds............ Holds .......................... ............................ ............................ ............................ ............................ ............................ ............................ ............................ ............................ ....................7-10 ......7-10 Hold Sources ........................... ......................................... ............................ ............................ ............................ ............................ ............................ ............................ ............................ ....................7-11 ......7-11 Practice - Creating and Applying Holds ......................... ....................................... ........................... ........................... ........................... ............................ .....................7-13 ......7-13 Solution - Creating and Applying Holds ........................... ........................................ ........................... ........................... ........................... ............................ ..................7-14 ....7-14 Order and Quote Purge ............................ .......................................... ........................... ........................... ............................ ............................ ........................... ........................... ....................7-26 ......7-26 Purge Sets ............................ .......................................... ........................... ........................... ............................ ............................ ........................... ............................ ............................. .........................7-27 ...........7-27 Setting Up Exception Management ........................... ........................................ ........................... ........................... ........................... ........................... .......................... .................7-29 ....7-29 Guided Demonstration – Setting up Exception Management............. Management .......................... ........................... ............................ ............................ ..............7-31 7-31 Summary.................... Summary.................................. ............................ ............................ ............................ ............................ ............................ ............................ ............................ ............................ ....................7-35 ......7-35 Basic Pricing Setup.............................. Setup............................................ ........................... ........................... ............................ ............................ ............................ ............................ .........................8...........8-1 1 Basic Pricing Setup............................ Setup.......................................... ............................ ............................ ............................ ............................ ........................... ........................... .........................8-3 ...........8-3 Objectives............. Objectives ........................... ............................ ........................... ........................... ............................ ............................ ........................... ........................... ............................ ...........................8.............8-4 4 Overview of Pricing in the Order to Cash Process ........................... ......................................... ........................... ........................... ............................ ....................8-5 ......8-5 Overview of Pricing Integration ........................... ......................................... ........................... ........................... ............................ ............................ ............................ ....................8-6 ......8-6 Overview of Pricing Concepts................................ Concepts............................................. ........................... ............................ ............................ ............................ ............................ ..................8-8 ....8-8 Overview of the Pricing Engine ........................... ........................................ ........................... ............................ ............................ ........................... .......................... .....................8-10 ........8-10 Overview of Pricing Security .......................... ....................................... ........................... ........................... ........................... ........................... ........................... ...........................8.............8-11 11 Overview of Price Lists ............................ .......................................... ............................ ............................ ............................ ............................ ........................... ........................... ..................8-12 ....8-12 Overview of Pricing Agreements ......................... ....................................... ........................... ........................... ............................ ........................... ............................ .....................8-14 ......8-14 Overview of Formulas......................... Formulas....................................... ............................ ............................ ............................ ............................ ........................... ........................... .......................8-15 .........8-15 Overview of Qualifiers ............................ .......................................... ........................... ........................... ............................ ............................ ........................... ........................... ....................8-16 ......8-16 Overview of Modifiers ........................... ......................................... ........................... ........................... ............................ ............................ ............................ ............................ ....................8-17 ......8-17 Overview of Contexts and Attributes .......................... ........................................ ........................... ........................... ........................... ............................ ............................8.............8-19 19 Overview of Freight and Special Charges Modifiers................... Modifiers................................. ............................ ............................ ............................ ........................8-20 ..........8-20 Overview of Basic Versus Advanced Pricing........................... Pricing......................................... ........................... ........................... ........................... ........................... ...............8-21 .8-21 Overview of Price Lists ............................ .......................................... ............................ ............................ ............................ ............................ ........................... ........................... ..................8-22 ....8-22 Price List Information......................... Information....................................... ........................... ........................... ............................ ............................ ........................... ........................... .........................8-24 ...........8-24 Creating a Price List ............................ .......................................... ............................ ............................ ............................ ............................ ........................... ........................... .......................8-27 .........8-27 Price List Header .......................... ........................................ ............................ ............................ ............................ ............................ ............................ ........................... ........................... ................8-28 ..8-28 Price List Line ........................... ......................................... ............................ ............................ ............................ ............................ ............................ ............................ ............................ ..................8-30 ....8-30 Secondary Price List..................................... List................................................... ............................ ............................ ............................ ............................ ............................ ...........................8.............8-34 34 Practice - Creating a Price List ......................... ....................................... ........................... ........................... ........................... ........................... ............................. .....................8-35 ......8-35 Solution - Creating a Price List....................... List..................................... ............................ ............................ ........................... ........................... ............................ ......................8-37 ........8-37 Copy Price List ............................ ......................................... ........................... ............................ ............................ ........................... ........................... ............................ ............................ ..................8-40 ....8-40 Practice - Copying a Price List .......................... ....................................... ........................... ........................... ........................... ........................... ............................ .....................8-41 ......8-41 Solution - Copying a Price List...................... List.................................... ........................... ........................... ........................... ........................... ........................... ........................8-42 ...........8-42 Price List Maintenance: Overview ............................ .......................................... ........................... ........................... ............................ ........................... ............................ ................8-44 .8-44 Manual Price List Updates....................... Updates..................................... ............................ ........................... ........................... ............................ ........................... ........................... ....................8-45 ......8-45 Practice - Manually Updating a Price List...................................... List.................................................... ............................ ........................... ........................... ..................8-47 ....8-47 Solution - Manually Updating a Price List .......................... ........................................ ........................... ........................... ........................... ............................ ................8-48 .8-48 Adjust Price List .......................... ........................................ ........................... ........................... ............................ ............................ ........................... ........................... ............................ ..................8-50 ....8-50 Practice - Adjusting a Price List .......................... ........................................ ........................... ........................... ............................ ........................... ........................... ..................8-52 ....8-52 Solution - Adjusting a Price List....................... List..................................... ........................... ........................... ........................... ........................... ............................. .....................8-53 ......8-53 Add Items to Price List...................................... List.................................................... ............................ ........................... ........................... ............................. ............................. ......................8-55 ........8-55 Practice - Adding an Item Category to a Price List .......................... ........................................ ............................ ............................ ............................ ...............8-57 .8-57 Solution - Adding an Item Category to a Price List........................... List........................................ ........................... ........................... ............................ ................8-59 .8-59 Overview of Modifiers ........................... ......................................... ........................... ........................... ............................ ............................ ............................ ............................ ....................8-62 ......8-62 Creating Modifier Lists ........................... ........................................ ........................... ............................ ............................ ........................... ........................... ............................ ....................8-63 ......8-63 Adding Modifier Lines ........................... ........................................ ........................... ............................ ............................ ........................... .......................... ........................... ......................8-65 ........8-65 Creating Modifiers Lines................................... Lines................................................. ........................... ........................... ............................ ............................. ............................. ......................8-66 ........8-66 Modifier Line Examples......................... Examples...................................... ........................... ............................ ............................ ........................... ............................ ............................. ....................8-68 ......8-68 Modifier Types .......................... ....................................... ........................... ............................ ............................ ........................... ........................... ............................ ............................ ....................8-69 ......8-69 Discount Modifier..................... Modifier................................... ........................... ........................... ............................ ............................ ........................... ............................ ............................. ....................8-70 ......8-70 Copyright © Oracle, 2007. All rights reserved.

Oracle Order Management Fundamentals Table of Contents iv

Practice - Creating a Discount Modifier Using Qualifiers.............................. Qualifiers............................................ ........................... ........................... ................8-71 ..8-71 Solution - Creating a Discount Modifier Using Qualifiers ........................... ........................................ ........................... ........................... ..................8-74 .....8-74 Price Break Modifiers: Point Breaks ......................... ....................................... ........................... ........................... ........................... ........................... ............................. ................8-80 .8-80 Surcharge Modifier............................... Modifier............................................. ............................ ........................... ........................... ............................ ............................ ............................ ......................8-81 ........8-81 Qualifier Overview......................... Overview....................................... ............................ ............................ ........................... ........................... ............................ ............................. ............................8.............8-82 82 Example of Qualifier Hierarchy .......................... ........................................ ........................... ........................... ........................... ........................... ............................ ......................8-83 ........8-83 Using Qualifiers with Modifier Lists................................ Lists.............................................. ........................... ........................... ............................ ............................ ......................8-85 ........8-85 Freight and Special Charge List Modifier ........................... ......................................... ........................... ........................... ........................... ........................... ....................8-86 ......8-86 Seeded Freight Charges ............................ ......................................... ........................... ............................ ............................ ........................... ............................ ............................. ..................8-88 ....8-88 Setting Up Freight and Special Charge List Modifiers ............................ ......................................... ........................... ............................ ...........................8.............8-89 89 Practice - Creating a Freight and Special Charge List Modifier............ Modifier ......................... ........................... ........................... .........................8............8-90 90 Solution - Creating a Freight and Handling Charges Modifier................................. Modifier............................................... ........................... ...................8-95 ......8-95 Overview of Price Books................................. Books............................................... ............................ ............................ ............................ ............................ ............................ ........................8-111 ..........8-111 Price Book Example 1 ........................... ......................................... ............................ ............................ ............................ ............................ ............................ ............................ ....................8-113 ......8-113 Price Book Example 2 ........................... ......................................... ............................ ............................ ............................ ............................ ............................ ............................ ....................8-114 ......8-114 Price Book Example 3 ........................... ......................................... ............................ ............................ ............................ ............................ ............................ ............................ ....................8-115 ......8-115 Benefits of Price Books .......................... ........................................ ............................ ........................... ........................... ............................ ............................ ............................ ....................8-116 ......8-116 Price Book Implementation Implementation ........................... ........................................ ........................... ............................ ............................ ........................... ............................ ............................8.............8-117 117 Implementation Steps: Setting Key Profile Options ........................... ......................................... ........................... ........................... ........................... .................8-118 ....8-118 Implementation Steps: Setting Key Profile Options............. Options .......................... ........................... ........................... ........................... ........................... ...................8-119 ......8-119 Implementation Steps: Verifying Pricing Parameters...................... Parameters................................... .......................... .......................... ........................... .......................8-120 .........8-120 Implementation Steps: Setting Up the Default Printer.................... Printer.................................. ............................ ........................... ........................... ......................8-122 ........8-122 Implementation Steps: Setting up Oracle XML Publisher....................... Publisher..................................... ............................ ............................ ..........................8............8-123 123 Creating a Price Book..................................... Book................................................... ........................... ........................... ............................ ............................ ........................... ..........................8.............8-124 124 Creating a Price Book: Defining General Price Book Criteria ........................... ......................................... ........................... .......................... ...............8-125 ..8-125 Creating a Price Book: Defining Price Calculation Criteria ........................... ........................................ ........................... ........................... ...................8-126 ......8-126 Creating a Price Book: Selecting Price Book Publishing Options............................. Options.......................................... ........................... ......................8-127 ........8-127 Price Book Publishing Templates........................... Templates........................................ ........................... ........................... ........................... ........................... ........................... ....................8-128 ......8-128 Price Book Publishing: Document Types.............. Types ........................... ........................... ............................ ............................ ........................... ........................... ....................8-129 ......8-129 Generating and Publishing Price Books ........................... ......................................... ........................... ........................... ............................ ............................ ......................8-130 ........8-130 Viewing Price Book Details Online ........................... ........................................ ........................... ........................... ........................... ........................... ............................ ................8-131 .8-131 Maintaining Price Books ........................... ......................................... ............................ ........................... ........................... ............................ ........................... ............................ ..................8-133 ...8-133 Republishing Price Books....................... Books..................................... ............................ ............................ ........................... ........................... ............................ ............................ ....................8-134 ......8-134 Viewing Errors .......................... ........................................ ............................ ........................... ........................... ............................ ............................ ........................... ........................... ....................8-135 ......8-135 Profile Options in Basic Pricing ............................ .......................................... ........................... ........................... ............................ ........................... ........................... ....................8-136 ......8-136 Summary.................... Summary.................................. ............................ ............................ ............................ ............................ ............................ ............................ ............................ ............................ ....................8-138 ......8-138 Overview Overview of Shipping Execution Execution ......................... ....................................... ........................... ........................... ........................... ........................... ............................. .......................9........9-1 1 Overview of Shipping Execution....................... Execution.................................... ........................... ........................... ........................... ........................... ........................... .........................9-3 ...........9-3 Objectives............. Objectives ........................... ............................ ........................... ........................... ............................ ............................ ........................... ........................... ............................ ...........................9.............9-4 4 Shipping Execution Flow ............................ ......................................... ........................... ............................ ............................ ........................... ............................ ............................. ...............9-5 .9-5 Delivery and Delivery Lines.......................... Lines........................................ ........................... ........................... ........................... ........................... ............................. ............................9.............9-7 7 Trips and Stops ............................ .......................................... ........................... ........................... ............................ ............................ ........................... ........................... ............................ ..................9-8 ....9-8 Delivery Leg........................................ Leg...................................................... ............................ ............................ ............................ ............................ ........................... ........................... .......................9-9 .........9-9 Containers/LPNs................. Containers/LPNs............................... ............................ ............................ ........................... ........................... ............................ ........................... ........................... ...........................9.............9-10 10 Pick Release...................... Release.................................... ............................ ............................ ........................... ........................... ............................ ........................... .......................... ........................... ................9-11 ..9-11 Move Orders..................................... Orders................................................... ............................ ............................ ............................ ............................ ............................ ............................ .........................9-12 ...........9-12 Pick Confirmation................ Confirmation............................. ........................... ............................ ............................ ........................... ........................... ........................... ........................... ...........................9.............9-13 13 Ship Confirm ........................... ........................................ ........................... ............................ ........................... ........................... ............................ ........................... ........................... .......................9-14 .........9-14 Automated Shipping Process.................................. Process................................................ ........................... ........................... ............................ ............................ ............................ ..................9-16 ....9-16 One Step Shipping............. Shipping .......................... ........................... ............................ ........................... ........................... ............................ ............................ ............................. ............................9.............9-17 17 Shipping Transactions Form................................ Form............................................. ........................... ............................ ............................ ........................... ........................... ......................9-19 ........9-19 Guided Demonstration – Shipping Transaction Form ......................... ....................................... ........................... ........................... ...........................9.............9-20 20 Query Manager............. Manager ........................... ............................ ........................... ........................... ............................ ............................ ........................... ............................ .............................. ..................9-21 ...9-21 Data Manager ............................ ......................................... ........................... ............................ ............................ ........................... ........................... ............................ ............................ ....................9-22 ......9-22 Quick Ship Window .......................... ........................................ ............................ ........................... ........................... ............................ ............................ ............................ .........................9-23 ...........9-23 Guided Demonstration – Quick Ship Window ......................... ....................................... ........................... ........................... ........................... ........................9-24 ...........9-24 Copyright © Oracle, 2007. All rights reserved.

Oracle Order Management Fundamentals Table of Contents v

Reports and Processes ............................ .......................................... ........................... ........................... ............................ ............................ ............................ ............................ ....................9-26 ......9-26 Integration With Oracle Order Management ........................... ........................................ ........................... ........................... ........................... .......................... ................9-27 ....9-27 Integration With Oracle Transportation Management............. Management ........................... ............................ ........................... ........................... ............................ ...............9-28 .9-28 Integration With Oracle Warehouse Management................... Management................................. ............................ ........................... ........................... ............................ ...............9-29 .9-29 Integration with Oracle Workflow......................... Workflow....................................... ........................... ........................... ........................... ........................... ............................ ....................9-30 ......9-30 Summary.................... Summary.................................. ............................ ............................ ............................ ............................ ............................ ............................ ............................ ............................ ....................9-31 ......9-31 Shipping Execution Execution Setup.................................... Setup.................................................. ............................ ............................ ........................... .......................... ........................... .......................10 .........10-1 -1 Shipping Execution Setup ........................... ........................................ ........................... ............................ ............................ ........................... ........................... ............................ ................10-3 ..10-3 Objectives............. Objectives ........................... ............................ ........................... ........................... ............................ ............................ ........................... ........................... ........................... ........................... ..............10-4 10-4 Roles............. Roles ........................... ............................ ........................... ........................... ............................ ............................ ........................... ............................ ............................. ........................... ....................10-5 .......10-5 Guided Demonstration - Defining Roles ........................... ......................................... ............................ ............................ ............................ .......................... ................10-7 ....10-7 Practice - Defining Roles.................................. Roles................................................ ............................ ........................... ........................... ............................ ........................... ....................10-8 .......10-8 Solution - Defining Roles .......................... ........................................ ............................ ............................ ........................... ........................... ............................ ........................... .............10-9 10-9 Granting Roles To Users .......................... ........................................ ........................... ........................... ............................ ............................ ............................ ............................ ..................10-14 ....10-14 Guided Demonstration – Granting Access to Roles ............................ .......................................... ........................... ........................... ...........................10 .............10-16 -16 Practice - Granting Access to Roles ........................... ........................................ ........................... ............................ ........................... ........................... .........................10-17 ...........10-17 Solution -Granting Access to Roles................................... Roles................................................ ........................... ........................... ........................... ............................ ..................10-18 ....10-18 Freight Carriers........................... Carriers......................................... ............................ ........................... ........................... ............................ ............................ ............................ ............................ ..................10-19 ....10-19 Guided Demonstration - Defining Freight Carriers ........................... ......................................... ........................... ........................... ........................... ...............10-21 ..10-21 Freight Costs.............................. Costs............................................ ........................... ........................... ............................ ............................ ........................... ........................... ........................... ....................10-22 .......10-22 Guided Demonstration – Defining Freight Cost Types ............................ ......................................... ........................... ............................ ......................10-23 ........10-23 Transit Times................................. Times............................................... ............................ ............................ ............................ ............................ .......................... .......................... ............................ ................10-25 ..10-25 Regions and Zones..................... Zones................................... ............................ ............................ ........................... ........................... ............................ ............................. ............................. ..................10-27 ....10-27 Shipping Document Sets .......................... ........................................ ............................ ............................ ........................... ........................... ............................ ............................ ..................10-29 ....10-29 Guided Demonstration – Defining Document Sets....................... Sets..................................... ............................ ............................ ........................... ...................10-30 ......10-30 Document Categories ............................ ......................................... ........................... ............................ ............................ ........................... .......................... ........................... .......................10-31 .........10-31 XML Publisher Enabled Documents ............................ .......................................... ........................... ........................... ............................ ........................... ..........................10.............10-33 33 Customizing and Creating Templates............................ Templates......................................... ........................... ........................... ........................... ........................... .......................... .............10-35 10-35 Document Sequences............................ Sequences.......................................... ........................... ........................... ............................ ............................ ........................... ........................... .......................10-36 .........10-36 Choosing Printers For Searching Documents and Labels............................ Labels.......................................... ........................... ........................... .......................10-38 .........10-38 ITM Adapter Integration .......................... ........................................ ........................... ........................... ............................ ............................ ............................ ............................ ..................10-40 ....10-40 Delivery Compliance Screening............. Screening ........................... ............................ ............................ ........................... ........................... ............................ ............................ ....................10-41 ......10-41 Shipping Exceptions.......................... Exceptions....................................... ........................... ............................ ............................ ........................... ............................ ............................. .........................10-43 ...........10-43 Defining Shipping Exceptions..................... Exceptions................................... ........................... ........................... ............................ ........................... ......................... .......................... ..................10-45 ....10-45 Logging Shipping Exceptions..................... Exceptions................................... ............................ ............................ ............................ ............................ ........................... ........................... ................10-47 ..10-47 View and Update Logged Shipping Exceptions ........................... ........................................ ........................... ............................ ............................ ........................10-49 ..........10-49 Guided Demonstration – Viewing Shipping Exceptions ......................... ....................................... ........................... ........................... .......................10-50 .........10-50 Purge and Resolve Logged Shipping Exceptions ......................... ....................................... ........................... ........................... ............................ ........................10-52 ..........10-52 Running Pick Release.......................... Release....................................... ........................... ............................ ............................ ........................... .......................... ........................... .........................10-53 ...........10-53 Release Sequence Rules ............................ .......................................... ........................... ........................... ............................ ............................ ........................... ........................... ..................10-54 ....10-54 Practice - Defining Release Sequence Rules .......................... ....................................... ........................... ........................... ........................... ...........................10.............10-56 56 Solution -Defining Release Sequence Rules........................ Rules..................................... ........................... ............................ ........................... ........................... ................10-57 ..10-57 Pick Slip Grouping Rule................................... Rule................................................. ........................... ........................... ............................ ............................ ........................... ........................10-58 ...........10-58 Practice - Defining Pick Slip Grouping Rules ........................... ........................................ ........................... ........................... ........................... ........................10-60 ..........10-60 Solution - Defining Pick Slip Grouping Rules .......................... ....................................... ........................... ........................... ........................... ........................10-61 ..........10-61 Release Rules.......................... Rules....................................... ........................... ............................ ............................ ........................... ........................... ............................ ............................ .......................10-62 .........10-62 Release Rule – Order Tab............................... Tab............................................. ............................ ........................... ........................... ............................ ............................. ..........................10-63 ...........10-63 Release Rule – Shipping Tab............................. Tab........................................... ............................ ............................ ............................ ............................ ........................... ......................10-65 .........10-65 Release Rule – Inventory Tab........................ Tab...................................... ............................ ........................... ........................... ............................ ............................ ........................... .............10-67 10-67 Practice - Defining Release Rules ........................... ........................................ ........................... ........................... ........................... ........................... .......................... ...............10-69 ..10-69 Solution - Defining Release Rules.................................. Rules............................................... ........................... ........................... ........................... .......................... .....................10-70 .........10-70 Pick Release tab in Shipping Parameters Window ........................... ......................................... ........................... ........................... ............................ ....................10-72 ......10-72 Auto Allocate........................ Allocate...................................... ........................... ........................... ............................ ............................ ........................... ........................... ............................ .........................10-74 ...........10-74 Autocreate Deliveries .......................... ........................................ ............................ ........................... ........................... ............................ ............................ ............................ .......................10-75 .........10-75 Auto Pick Confirm.................... Confirm.................................. ............................ ............................ ........................... ........................... ............................ ............................ ........................... ....................10-76 .......10-76 Release Sales Orders for Picking Window .......................... ........................................ ........................... ........................... ........................... ........................... ....................10-78 ......10-78 Copyright © Oracle, 2007. All rights reserved.

Oracle Order Management Fundamentals Table of Contents vi

Ship Confirm Rules ........................... ......................................... ............................ ........................... ........................... ............................ ............................ ............................ .........................10-79 ...........10-79 Ship Confirm Rule Ship Options........................ Options...................................... ........................... ........................... ........................... ........................... .......................... .......................10-80 ...........10-80 Ship Confirm Rule Trip Options ........................... ......................................... ........................... ........................... ........................... ........................... ........................... ....................10-82 .......10-82 Ship Confirm Rule Document Set .......................... ........................................ ........................... ........................... ........................... ........................... .......................... ...................10-84 .......10-84 Ship Confirm Rule Shipping Parameters.............................. Parameters........................................... ........................... ........................... ........................... ........................... ...................10-85 ......10-85 Creating Containers ........................... ......................................... ........................... ........................... ............................ ............................ .......................... .......................... ........................... .............10-87 10-87 Container-Item Relationship......................... Relationship....................................... ........................... ........................... ............................ ............................ .......................... .......................... ................10-88 ..10-88 Container Load Details...................................... Details.................................................... ............................ ............................ ............................ ........................... ........................... .......................10-90 .........10-90 Guided Demonstration – Defining Container Load Details........................... Details........................................ ........................... ........................... .................10-91 ....10-91 Packing Delivery Lines into Containers ......................... ....................................... ........................... ........................... ........................... ........................... .........................10-93 ...........10-93 Packing Workbench............................ Workbench.......................................... ............................ ........................... ........................... ............................ ........................... ........................... .........................10-95 ...........10-95 Delivery Flow - Generic ........................... ......................................... ........................... ........................... ............................ ............................ ............................ ........................... ..................10-97 .....10-97 Trip Flow – Generic ........................... ......................................... ............................ ........................... ........................... ............................ ........................... ........................... .........................10-98 ...........10-98 Ship to Deliver Process Workflow .......................... ........................................ ........................... ........................... ........................... ........................... ............................ ..................10-99 ....10-99 Workflow Lookups................................. Lookups............................................... ............................ ............................ ........................... ........................... ............................ ........................... ....................10-100 .......10-100 Workflow Specific Profile Options ......................... ....................................... ........................... ........................... ........................... ........................... ........................... ..................10-101 .....10-101 Workflow Specific Shipping and Global Parameters ............................ ......................................... ........................... ............................ ........................... ...............10-102 ..10-102 Business Events ........................... ........................................ ........................... ............................ ............................ ........................... ........................... ............................ ........................... ..................10-104 .....10-104 Purging Workflows.................... Workflows.................................. ............................ ............................ ............................ ............................ ............................ ............................ ........................... ..................10-106 .....10-106 Oracle Shipping Debugger ........................... ........................................ ........................... ............................ ............................ ........................... .......................... .......................... ................10-107 ...10-107 Shipping Lookups................................. Lookups............................................... ............................ ........................... ........................... ............................ ........................... ........................... .......................10-109 .........10-109 Shipping Parameters........................ Parameters...................................... ............................ ............................ ............................ ............................ ............................ .......................... .......................... ..............10-110 10-110 General Tab In Shipping Parameters Window .......................... ........................................ ........................... ........................... ........................... ........................... ..............10-111 10-111 Profile Options........................ Options...................................... ............................ ........................... ........................... ............................ ............................ ........................... .......................... .......................10-113 ..........10-113 Global Parameters – General Tab...................................... Tab.................................................... ........................... ........................... ........................... ............................ ......................10-115 .......10-115 Summary.................... Summary.................................. ............................ ............................ ............................ ............................ ............................ ............................ ........................... ........................... .....................10-117 .......10-117

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Oracle Order Management Fundamentals Table of Contents vii

Preface Profile Before You Begin This Course •

Thorough knowledge of navigation through the applications

•

Working experience with Oracle Order Management

Prerequisites •

There are no prerequisites for this course.

How This Course Is Organized This is an instructor-led course featuring lecture and hands-on exercises. Online demonstrations and written practice sessions reinforce the concepts and skills introduced.

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Oracle Order Management Fundamentals Table of Contents ix

Related Publications Oracle Publications Title

Part Number

Oracle Order Management User’s Guide

B28099-01

Oracle Order Management Implementation Manual

B25975-01

Oracle Shipping Execution User’s Guide

B31232-01

Oracle Inventory User’s Guide

B31547-02

Oracle Advanced Pricing User’s Guide

B31581-01

Oracle Advanced Pricing Implementation Manual

B31440-01

Additional Publications •

System release bulletins

•

Installation and user’s guides

•

Read-me files

•

International Oracle User’s Group (IOUG) articles

•

Oracle Magazine

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Oracle Order Management Fundamentals Table of Contents x

Typographic Conventions Typographic Conventions in Text Convention

Element

Glossary term (if there is a glossary) Caps and Buttons, lowercase check boxes, triggers, windows Courier new, Code output, case sensitive directory names, (default is filenames, lowercase)  passwords,  pathnames, URLs, user input, usernames

Example

Bold italic

The algorithm   inserts  inserts the new key.

Initial cap

Click the Executable button. Select the Can’t Delete Card check box. Assign a When-Validate-Item trigger to the ORD block. Open the Master Schedule window. Code output: debug.set (‘I”, 300); Directory: bin (DOS), $FMHOME (UNIX) Filename: Locate the init.ora file. Password: User tiger as your password. Pathname: Open c:\my_docs\projects URL: Go to http://www.oracle.com User input: Enter 300 Username: Log on as scott Customer address (but  ( but  Oracle  Oracle Payables)

Arrow Brackets Commas

Graphics labels (unless the term is a  proper noun) Emphasized words and phrases, titles of books and courses, variables Interface elements with long names that have only initial caps; lesson and chapter titles in crossreferences SQL column names, commands, functions, schemas, table names Menu paths Key names Key sequences

Plus signs

Key combinations

Italic

Quotation marks

Uppercase

Do not  save  save changes to the database. For further information, see Oracle7 Server SQL Language  Reference Manual. Enter [email protected], where user_id  is  is the name of the user. Select “Include a reusable module component” and click Finish. This subject is covered in Unit II, Lesson 3, “Working with Objects.”

Use the SELECT command to view information stored in the LAST_NAME column of the EMP table. Select File > Save. Press [Enter]. Press and release keys one at a time: [Alternate], [F], [D] Press and hold these keys simultaneously: [Ctrl]+[Alt]+[Del]

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Oracle Order Management Fundamentals Table of Contents xi

Typographic Conventions in Code Convention Caps and lowercase Lowercase

Element Oracle Forms triggers Column names, table names

Example

When-Validate-Item SELECT last_name FROM s_emp; DROP USER scott IDENTIFIED BY tiger; OG_ACTIVATE_LAYER (OG_GET_LAYER (‘prod_pie_layer’ (‘prod_pie_layer’)) ))

Passwords PL/SQL objects

Lowercase italic Uppercase

Syntax variables

CREATE ROLE

SQL commands and functions

SELECT userid FROM emp;

role

Typographic Conventions in Oracle Application Navigation Paths This course uses simplified navigation paths, such as the following example, to direct you through Oracle Applications. (N) Invoice > Entry > Invoice Batches Summary (M) Query > Find (B) Approve This simplified path translates to the following:

1.

(N) From the Navigator window, select Invoice  then Entry then Invoice Batches Summary .

2.

(M) From the menu, select Query then Find.

3.

(B) Click the Approve button.

Notations: (N) = Navigator (M) = Menu (T) = Tab (B) = Button (I) = Icon (H) = Hyperlink (ST) = Sub Tab Copyright © Oracle, 2007. All rights reserved.

Oracle Order Management Fundamentals Table of Contents xii

Typographical Conventions in Oracle Application Help System Paths This course uses a “navigation path” convention to represent actions you perform to find  pertinent information in the Oracle Applications Help System. The following help navigation path, for example— (Help) General Ledger > Journals > Enter Journals  —represents the following sequence of actions: 1.

In the navigation frame of the the help system window, expand the General Ledger entry.

2.

Under the General Ledger entry, expand Journals.

3.

Under Journals, select Enter Journals.

4.

Review the Enter Journals topic that appears in the document frame of the help system window.

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Oracle Order Management Fundamentals Table of Contents xiii

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Oracle Order Management Fundamentals Table of Contents xiv

Overview of Oracle Order Management Chapter 1

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Overview of Oracle Order Management Chapter 1 - Page 1

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Overview of Oracle Order Management Chapter 1 - Page 2

Overview of Oracle Order Management

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Overview of Oracle Order Management Chapter 1 - Page 3

Objectives

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Overview of Oracle Order Management Chapter 1 - Page 4

What is Oracle Order Management?

What is Oracle Order Management? Oracle Order Management is the central product used to capture and fulfill different types orders and returns from different sources. Some of the order types that are supported by Oracle Order Management are: Orders with standard items, orders with service items (warranties), orders with PTO Models and PTO Kits, orders with ATO Models and Kits, orders with CTO items, returns, drop shipments, sales agreements with releases, back to back and internal orders. Using the Oracle Workflow engine, you can model and execute any order process. You can customize workflow processes to reflect your business practices. Order Capture You can get orders o rders from various sources: Import, EDI/XML, CRM, entry, etc. The Sales Orders and Quick Sales Orders window enable you to enter, view and search for orders and returns. The Order Organizer window enables yo u to search for orders based on multiple criteria, perform mass updates and scheduling operations on many orders and lines at a time. Using the e-Commerce (EDI) Gateway and the XML Gateway you can bring in orders from other legacy systems and with the help of Order Import (Order Import API which in turn ca lls Process Order API) you can convert con vert them into the format that Oracle Order Manag ement Copyright © Oracle, 2007. All rights reserved.

Overview of Oracle Order Management Chapter 1 - Page 5

accepts. Within e-Business Suite, you can obtain orders from the online store (iStore of CRM) or Quoting and use them in Oracle Order Management. Process Order API is used to receive any entered or imported orders. Process Order API is used to perform operations like create, update, delete on all the objects (header, line, pricing entities) of the sales orders window. When an order is captured, Process Order API performs tasks like Attribute Level Security Check, Attribute Validation, Defaulting, Record Validation, Database Write, Cross Record and Cross Entity logic to ensure data integrity and consistency. Order Fulfillment

The Order Fulfillment process enables you to fulfill orders of various types, some of which are Internal Orders, Back-to-Back Orders, Drop Shipments, Configure to Order etc. The fulfillment activity is actually a seeded workflow activity (FULFILL_LINE) and it ensures that the order lines are ready for completion. There are two activities which are considered fulfillment method activities in the seeded OM workflows. For a standard shippable line the fulfillment method activity is the shipping activity. For a return line the fulfillment method activity is the receiving activity. You may define any activity as the fulfillment method activity in a workflow process. The fulfillment activity must be between the fulfillment method activity and the invoice interface activity in the respective workflows.

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Overview of Oracle Order Management Chapter 1 - Page 6

Order Capture and Order Fulfillment

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Overview of Oracle Order Management Chapter 1 - Page 7

Oracle Order Management Capabilities

• • •

• •

•

Oracle Order Management Capabilities You can get orders from various sources, process and fulfill them in e-Business suite. You can manage your orders by restricting the organization(s) your order(s) can be created and viewed/updated in. With Pricing and Shipping Execution integration, you can ensure that the order gets progressed to the state where it can be fulfilled, which means, all the conditions that satisfy the order completion are met. The complete Order to Cash flow involves cycles like Order Entry to Fulfillment, and Order Order Fulfillment to Invoicing. Being a part of the e-Business Suite, Oracle Order Management integrates integrates with AOL so that you can create sub-menus and functions and assign them to an Order Management responsibility, create and use concurrent request group s pertaining to Order Management, customize Order Management forms etc. You can personalize the Order Information Portal (HTML) pages using the following option: In any of the Order Information Portal pages, click the Personalize Page link and on the entity (for example: Header, Column Name) click the Personalize icon. You can personalize at any one of the four levels: Function, Site, Organization, Responsibility. You need to enable the Copyright © Oracle, 2007. All rights reserved.

Overview of Oracle Order Management Chapter 1 - Page 8

 profile option Personalize Self-Service Defn for the Personalize Page link to display on the  page.

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Overview of Oracle Order Management Chapter 1 - Page 9

Order to Cash Lifecycle

Order to Cash Lifecycle A typical order-to-cash cycle is as follows: You can enter orders from diverse sources like iStore (online store application), EDI, XML or data entry. After you enter an order, the items on the order are validated in Oracle Inventory; a price is calculated for the items using the  pricing engine; the availability of the items are checked and may be reserved; the items are then pick released and shipped to the customer. You can record the customer’s acceptance of the goods either before the items are billed or after the billing takes place. Customer Acceptance is optional and you can enable the Customer Acceptance functionality using the system parameter Enable Fulfillment Acceptance. You can then invoice the customer for the items shipped, perform cash management and bank reconciliations.

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Overview of Oracle Order Management Chapter 1 - Page 10

Integration with Other Products

Integration with Other Products Oracle Order Management is closely integrated with the Advanced Pricing, Shipping Execution, Configurator and Release Management products that are part of the Order Management suite.

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Overview of Oracle Order Management Chapter 1 - Page 11

Practice - Practice - Creating Cr eating a User and Assigning Responsibilities Overview In this practice you will learn how to create a user and assign responsibilities to the user

Assumptions •

You must have access to an Oracle Application Vision database or comparable c omparable training or test instance at your site on which to complete this practice.

•

Your instructor will provide login information.

•

Replace XX with the number numbe r provided by your instructor or your initials.

•

Use System Administrator or comparable c omparable System Administration responsibility.

Tasks 1.

Create a user and assign responsibilities to it.

2.

Ensure that the Order Management Super User Vision Operations USA responsibility responsibility has the appropriate menu assigned to it.

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Overview of Oracle Order Management Chapter 1 - Page 12

Solution – Creating a User and Assigning Responsibilities Login 1.

Login to the database.

User Name: operations Password: welcome 2.

Select the System Administrator responsibility.

3.

Create a User. (N) Security > User > Define

Enter the following information: a. User:  b. Password: c. Password Expiration: select None d. Effective Effective Dates: enter en ter dates

4.

(M) File > Save.

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Overview of Oracle Order Management Chapter 1 - Page 13

5.

Assign the following responsibilities to your user using (T) Direct Responsibilities:

Responsibility Order Management Super User, Vision Operations (USA) Inventory, Vision Operations (USA) Receivables Manager  System Administrator Human Resources, Vision Enterprises Purchasing Super User, Vision Operations Revenue Management Super User, Vision Operations (USA)

Security Group Standard

Standard Standard Standard Standard Standard Standard

6.

(I) Save.

7.

Log out of the operations username and login again using your newly created account. You will be prompted to change your password.

 Note: You can use this account for subsequent logins. 8.

Once you have logged in again, select the System Administrator responsibility again and navigate to (N) Security > Responsibility > Define.

9.

Query for the Order Management Super User Vision Operations USA responsibility (F11 and Ctrl-F11).

10. Please ensure that the appropriate menu (shown below) ADS_OM_SUPERMENU is assigned to the OM Super User responsibility.

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Overview of Oracle Order Management Chapter 1 - Page 14

11. Save your work and close close the the Responsibilities Responsibilities window.

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Overview of Oracle Order Management Chapter 1 - Page 15

Practice - Practice - Customizing the Quick Sales Orders Window Overview In this practice you will learn how to customize the Quick Sales Orders window. •

Open the Quick Sales Orders window

•

Use the Folder Tool

•

Enable Diagnostics

•

Personalize the Quick Sales Orders window

Assumptions •

You must have access to an Oracle Application Vision database or comparable training or test instance at your site on which to complete this practice.

•

Your instructor will provide login information.

•

Replace XX with the number numbe r provided by your instructor or your initials.

•

Use System Administrator or comparable c omparable System Administration responsibility.

Tasks 1.

Login to the database with the login and password that you created in the previous practice.

2.

Choose the the responsibility responsibility Order Management Super User, User, Vision Operations (USA).

3.

Create a folder at the header and line level using the Folder tool.

4.

Enable Diagnostics.

5.

Personalize the Quick Sales Orders window.

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Overview of Oracle Order Management Chapter 1 - Page 16

Solution – Customizing the Quick Sales Orders Window Login 1.

Login to the database.

•

UserName:

•

Password:

Choose Responsibility 2.

Order Management Super User, Vision Operations (USA) Responsibility is selected.

Customize the Quick Sales Orders window 3.

(N) > Orders, Returns > Quick Sales Orders

4.

Place your cursor on any of the the header fields and then select (M) Folder > New or (I) Folder Tools > (I) New.

5.

The following window opens:

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Overview of Oracle Order Management Chapter 1 - Page 17

6.

Enter the following: •

Folder - a name for the header level folder, replacing XX with your initials.

•

Autoquery – Never

•

Open as default – selected

•

Public – selected

•

Others tab (Others box) – selected

•

•

•

Configure Buttons block – you need to display the Actions button in the window, so select the Display box of the Actions entry in the Action Name column Click OK to save and return to the Quick Sales Orders window Verify the following: your new folder name, Others tab, Actions button – should  be visible on the window

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Overview of Oracle Order Management Chapter 1 - Page 18

7.

Place your cursor at a line line level field and re-open the Quick Sales Orders Orders window: window: (M) (M) Folder > New or (I) Folder Tools > (I) New.  Note: Enter the order type and customer name in the header so that you can navigate to the lines region.

8.

Enter the following: •

Folder – enter the folder name, na me, replacing XX with your initials •

Autoquery – Never

•

Open as default – selected

•

Public – selected

•

•

Line Tabs block – select all the tabbed regions that you wish to see in the window Line Details (Regions) – select all the regions that yo u wish to use in the window (these are accessible by clicking on the icon at the bottom right of the window – this expands to show the details of the selected region)

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Overview of Oracle Order Management Chapter 1 - Page 19

9.

Save your work and return to the Quick Sales Orders window.

10. Verify the following: your new folder name, all tabs in the Lines block, Regions – should be visible on the window.

Personalize the window using Forms Personalization 11. With the the Quick Sales Orders window open, navigate to the Personalizations window: (M) Help > Diagnostics > Custom Code > Personalize 12. If there are seeded personalizations already already in the window, do not modify them. them.

13. Enter a short description description in the Description Description column, “Workflow Status Status menu”. Select the Level as Function and select the Enabled box. 14. (T) Condition: Condition: Select the Trigger Event as WHEN-NEW-FORM-INSTANCE with a  processing mode of BOTH. 15. (T) Actions: Enter the following: a. Seq: 1  b. Type: Menu c. Description: wf menu d. Language: All Copyright © Oracle, 2007. All rights reserved.

Overview of Oracle Order Management Chapter 1 - Page 20

e. Enabled box: selected 16. Menu Entry: SPECIAL2: 17. Menu Label: Workflow Status

18. (B) Validate. 19. (B) Apply Now. 20. Close the Personalizations form and return to the Quick Sales Orders window. window. 21. Close the Quick Sales Orders window and reopen it. Check if the Workflow Status menu option is now available in the Tools menu. Use the Specials Menus to add some menu option to your Quick Sales Order window. The list is below: Function

Special Menu #

Find Customer

SPECIAL1

Workflow Status

SPECIAL2

Price Debug

SPECIAL3

AutoSchedule

SPECIAL4 Copyright © Oracle, 2007. All rights reserved.

Overview of Oracle Order Management Chapter 1 - Page 21

User Sets

SPECIAL5

Purge

SPECIAL6

Show Line Details

SPECIAL7

Item Search

SPECIAL8

Quick Customer Entry

SPECIAL9

Debug

SPECIAL10

Apply Holds

SPECIAL11

Mass Change

SPECIAL12

Schedule

SPECIAL14

Audit

SPECIAL15

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Overview of Oracle Order Management Chapter 1 - Page 22

Summary

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Overview of Oracle Order Management Chapter 1 - Page 23

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Overview of Oracle Order Management Chapter 1 - Page 24

Order Entities and Order Flows Chapter 2

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Order Entities and Order Flows Chapter 2 - Page 1

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Order Entities and Order Flows Chapter 2 - Page 2

Order Entities and Order Flows

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Order Entities and Order Flows Chapter 2 - Page 3

Objectives

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Order Entities and Order Flows Chapter 2 - Page 4

Order to Cash Lifecycle with Standard Items

Order to Cash Lifecycle with Standard Items The sales orders window consists of two regions: header region and lines region. You can c an use the folder functionality to specify which tabs you want to see on the regions, however the Main tab in both the regions is mandatory, and is always visible in the window. The important header information that you would require to enter in the Main tab: Customer  Name or Number, Order Type. Once you enter these values, other values such as Ship-To Address, Bill-To Address, Shipping Method, Price List default in the window. Order Numbers are generated (not defaulted) based on the Order Type. A document sequence is assigned to every Order Type so that a sales order number is generated. g enerated. The value in the Operating Unit field is defaulted based on the responsibility that is associated to your username. The warehouse assigned (in the Others tab) defaults based on the operating unit. For more information on defaulting rules, please refer to Module 6. Required fields for order lines are: Ordered Item and Quantity. Again, based on defaulting rules and setups in Pricing, Inventory and Shipping, the other values would default on the sales orders line. If you have entered the item, UOM and Item Description would default.

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Order Entities and Order Flows Chapter 2 - Page 5

A standard item is a finished good that is not an assembled or configured con figured item, a service or a component. Other item types used in orders are: Assemble to Order (ATO) models, ATO items, Pick to Order (PTO) models, and kits. k its. Please note that the sales orders window is used for entering and processing returns. Returns are processed for standard items, configured items for ATO mod els and option items for PTO models.

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Order Entities and Order Flows Chapter 2 - Page 6

Order to Cash Lifecycle with Standard Items

Order to Cash Lifecycle with Standard Items Processing Constraints are a security framework where you can define rules in Oracle Order Management that validate back-end operations such as Create, Update, Delete and Cancel. For example, you might want to change the order type on the order header, however if your order has a status of Booked or o r if lines have been entered for the order, processing constraints  prevent you from updating the order type field. Similarly, you cannot perform a delete operation on an order line if it has a status of Closed, if it is ship co nfirmed or invoice interfaced. An error message is displayed explaining why you cannot perform the operation (Create, Update, Delete or Cancel). There are three types of processing constraints – user, extensible and system. You cannot modify system processing constraints. Process Order API calls the processing constraints framework to validate the order entities (headers, lines, sales credits, pricing attributes, or price adjustments) in case of create, upda te, delete and cancel operations. In case of updates and delete operations, Process Order API also checks for the values of dependant d ependant attributes and clears them or sets them to MISSING value. Usually dependant attributes are defaulted, so de faulting rules are also called by Process Order API during order entry. Copyright © Oracle, 2007. All rights reserved.

Order Entities and Order Flows Chapter 2 - Page 7

Defaulting Rules enable you to speed up data entry by passing values in the window based on some key values you have entered. For example, in the order header, Ship-To Address and Bill-To Address values default in the window once you enter the customer name or number. If you enter an item number, the Unit of Measure and Item Description automatically a utomatically default on the order line.

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Order Entities and Order Flows Chapter 2 - Page 8

Order to Cash Lifecycle with Standard Items

Order to Cash Lifecycle with Standard Items Basic Pricing is part of Oracle Order Management Mana gement and Advanced Pricing is part pa rt of the Order Management family. The pricing engine is integrated with Order Management processes and flows. The pricing engine consists of a search engine and a calculation engine. When you enter an item on the sales orders line, the pricing engine e ngine is called and it calculates the price on the order o rder line after reading it from the price list associated with the customer/order type. The price list may contain some modifiers and qualifiers that may be applied to the base  price and the pricing engine calculates these before placing a final value in the Unit Selling Price field in the order line. A modifier such as a discount, surcharge or special charge may be applied to the base price and may alter the value of o f the item. You can apply a modifier at the list (order) level or the line level. A qualifier helps you define who is eligible for a price list or modifier. A qualifier can be a customer name, a customer class, an order type, or an order amount that can span orders. Usually you set up a qualifier and associate it to a modifier or price list. From the header or line, you can use Actions > View Adjustments to see the details of modifiers that were applied automatically by the pricing engine or to apply manual discounts. Copyright © Oracle, 2007. All rights reserved.

Order Entities and Order Flows Chapter 2 - Page 9

Order to Cash Lifecycle with Standard Items

Order to Cash Lifecycle with Standard Items You can view the progress of the order using the Tools > Workflow Status option. This  provides a visual representation (using the View Diagram button) of the state of the order while it progresses through different activities like booking, awaiting shipping, pending customer acceptance. The Workflow engine enables you to control the processing of various order types – quotes, orders and lines, returns, sales agreements. Though seede d workflows are available with Oracle Order Management, you can customize a flow to suit your particular business requirements. Some examples of commonly used flows: • Order Flow – Generic: This flow flow consists of two sub-processes, Book Order – Manual and Close Order. You can use this flow to verify that and order is booked and closed properly. This flow is normally associated to a transaction type (which is used to setup an order type in the sales orders window). • Order Flow – Generic with Header Level Invoice Interface: When ALL of the lines of the order are fulfilled, this flow ensures that the order is then ready to be progressed to invoice interface.

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Order Entities and Order Flows Chapter 2 - Page 10

• Line Flow – Generic: When you save a line in the sales orders window, this flow flow initiates to ensure that an order line is properly entered, scheduled, shipped, fulfilled, invoiced a nd closed. It performs these various activities mentioned using sub-processes like Enter – Line, Schedule – Line, Ship Line – Manual, Fulfill, Invoice Interface – Line, Close – Line.

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Order Entities and Order Flows Chapter 2 - Page 11

Order to Cash Lifecycle with Standard Items

Order to Cash Lifecycle with Standard Items The ATP functionality enables you to inform your customer when goods are available ava ilable to fulfill the sales order. The ATP quantity is calculated given the inputs of item, ordered quantity, ordered quantity unit of measure, and requested date. Using these inputs and the quantity of the item in Oracle Inventory, the Availability (ATP) window d isplays the quantity in the warehouse as well as the total reservable quantity, so that you can determine how much can be  promised to the customer. The Availability window displays the date when the item will be available. Further, if the item is in scarce supply, substitute item information is also displayed. The order is booked when all the required fields in both the header and lines are entered and validated and there are no error messages reported by the processing constraints framework. The order header status changes to Booked. The workflow activity Book is reached only when the Book – Eligible activity is complete. The order could be incomplete or placed on hold and the booking activity could be deferred. If the hold applied is a generic order level hold or a  booking specific hold, the order will not be booked. When you click the Book button on the Quick Sales Orders window, the API OEXUBOKB.pls checks if the order is eligible for booking. bo oking. If not, it generates an error message. If it is eligible for booking, the API calls the workflow to progress the booking activity and sets the Booked Flag to Y. Copyright © Oracle, 2007. All rights reserved.

Order Entities and Order Flows Chapter 2 - Page 12

Order to Cash Lifecycle with Standard Items

Order to Cash Lifecycle with Standard Items Based on the release criteria you specify, you can pick release order lines. These order lines can be pick released together on a trip, stop or delivery. With pick release you can move the items from the warehouse to the staging areas. With pick release you move the items from the warehouse to the staging area. Along with physically moving the items, you perform a move order transaction to record the stock movement in Inventory. You can Pick Release using a one, two, or three-step process. The one-step process consists of selecting the Auto Allocate box on the Inventory tab and the Auto Pick Confirm box on the Inventory tab when you run Pick Release, which means that the Pick Recommendation is automatically created and Pick Confirmed without any manual intervention. The two-step process consists of selecting Auto Allocate (not Auto Pick Confirm), which creates a move order that is automatically detailed. It enables you to view the Pick Recommendation and provides the opportunity to change quantity, location, and subinventory. You can report a missing quantity at the Pick Confirmation step in the Transact Move Orders window. Once you have made your changes, you can transact the move order to Pick Confirm the inventory. Copyright © Oracle, 2007. All rights reserved.

Order Entities and Order Flows Chapter 2 - Page 13

The three-step process consists of selecting neither the Auto Allocate or Auto Pick Confirm check boxes. This creates a move order whose details you can enter manually or automatically in the Transact Move Orders window. After the details are entered, you can transact the move order to pick confirm the transaction. You can pick release the order using the Shipping > Release Sales Orders window to pick release online or using a concurrent program or SRS – Pick Selection List Generation – SRS. You need to specify the Release Rule Name to be able to proceed with the pick release when using the concurrent program or SRS.

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Order Entities and Order Flows Chapter 2 - Page 14

Order to Cash Lifecycle with Standard Items

Order to Cash Lifecycle with Standard Items When you need to confirm that your items have been shipped out of inventory to the customer as a delivery, use the Ship Confirm window. Perform Run Ship Confirm to indicate that the items are loaded onto the carrier from the staging location. When you run Ship Confirm, the system decrements Oracle Inventory and updates the sales order line status. This information is then transferred through AutoInvoice to Oracle Accounts Receivables for invoicing. Finally, accounting information can be sent to the general ledger from Oracle Inventory and Oracle Accounts Receivables.

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Order Entities and Order Flows Chapter 2 - Page 15

Order to Cash Lifecycle with Standard Items

Order to Cash Lifecycle with Standard Items From a general viewpoint, AutoInvoice enables you to import various transactions like invoices, debit memos, credit memos, on-account credits from other Oracle products (Projects, Order Management, Service, Property Management) Manag ement) or non-Oracle systems like legacy systems. You can use a SQL Loader (for non-Oracle sources) or Interface programs (for other Oracle products) to import data into the Invoice Interface tables. Where required, tax is calculated for the imported lines, and they are validated and passed to the Receivables tables. AutoInvoice is a concurrent program in Oracle Receivables that performs invoice processing at  both the order and line levels. You can interface orders, returns and charges information to Receivables to create invoices, credit memos and credits on account, recognize revenue and manage sales credits. Once an order or line or set of lines is eligible for invoicing, the Invoice Interface workflow activity interfaces the data to Rece ivables. Oracle Order Management inserts records into the following interface tables: RA_INTERFACE_LINES and RA_INTERFACE_SALES_CREDITS. Please note that Oracle Order Management does not use RA_INTERFACE_ DISTRIBUTIONS because all account code creation is done by AutoInvoice based on the AutoAccounting rules you have defined. For customer acceptance, AR_INTERFACE_CONTS_ALL is populated for all lines that have contingencies attached to them. This information is interfaced to Receivables for lines and discount lines. Copyright © Oracle, 2007. All rights reserved.

Order Entities and Order Flows Chapter 2 - Page 16

Use the AutoInvoice concurrent program to create invoices for the processed orders. You cannot use AutoInvoice to create invoices for the following items: Where the item attributes Invoice Enabled or Invoiceable Item is set to No; included item or internal order. If you do use AutoInvoice, the Invoice Interface workflow activity is completed with a status of Not Eligible. If the order or lines are on hold, the order details will not be interfaced to Receivables. The Invoice Interface workflow activity will complete with a status of On Hold. You can either release the hold manually, or progress the workflow Actions > Progress Order in the Lines tab. Alternatively you could wait till the hold is re-evaluated after a time period of 12 hours, in which case if it is eligible for invoicing, the Workflow Background Process activity progresses the lines to invoice interface.

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Order Entities and Order Flows Chapter 2 - Page 17

Practice - Practice - Order to Cash Cycle with Standard Items Overview In this practice, you will learn how to create orders with a standard item. Please Plea se note that you will be completing an order to cash cycle with a standard item using all the seeded data available in the environment. Examples of seeded seed ed data are: Order Type, Customer, Price List, Item, etc.

Assumptions •

You must have access to an Oracle Application Vision database or comparable c omparable training or test instance at your site on which to complete this practice.

•

Your instructor will provide login information.

•

Replace XX with the number numbe r provided by your instructor or your initials.

•

Use Order Management Super User, Vision Operations (USA) or comparable Super User Order Management responsibility.

Tasks Create an order to cash lifecycle 1.

Create an order.

2.

Save and book the order.

3.

Pick release the order.

4.

Ship confirm the order.

5.

Use AutoInvoice to create an invoice for the order.

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Order Entities and Order Flows Chapter 2 - Page 18

Solution – Order to Cash cycle with Standard Items Create an order 1. Navigate to to the Quick Sales Orders window: 2. (N) Orders, Returns > Quick Sales Orders 3. Create an order for for Computer Service and Rental: Customer: Customer Service and Rental (1006) Order Type: Standard • •

4. Verify the following following on the Main tab and Others tab (if the field is not visible on the window, you can folder-enable it): Operating Unit = should be Vision Operations Shipping Method: DHL Warehouse: V1 Price List: Corporate Ship To and Bill To Address should default depending on the Customer  Name/Number field value • • • • •

5. Enter Order Line Information: Ordered Item: AS54888 Qty: 2 Shipping Method: DHL • • •

6. Save your work. The Status on the line line should display as Entered. 7. Book the Order using (B) Book Order. Order.

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Order Entities and Order Flows Chapter 2 - Page 19

8. Note: Click (M) Tools > Workflow Workflow Status to see the status of the flow. flow. Click (B) View Diagram on the Workflow Status HTML page to see the order processes and activities. A green line around an activity (represented by a box) indicates that the activity is in  progress. Close the Workflow Status window to return to the Quick Sales Orders window.

Pick Release the order 9. (N) Shipping > Release Sales Orders 10. In the (T) Order tab, the Orders field should show a value of Unreleased. 11. Enter the order number in the Order Number field. 12. The Customer and Order Type fields get populated based on the Order Number field value. 13. Click (T) Inventory. Set Auto Allocate to Yes. 14. Click (T) Shipping. Set Auto Pick Confirm and Autocreate Delivery to Yes. 15. Click (B) Execute Now to pick release and pick confirm the order.

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Order Entities and Order Flows Chapter 2 - Page 20

Ship Confirmation 16. Open the Shipping > Shipping Transactions window. 17. The Query Manager window opens. Enter your order number in the fields From Order  Number and To Order Number. Select no value in the Line Status field. 18. Click Find to find your order. 19. The Shipping Transactions window opens to display your order details with the statuses.

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Order Entities and Order Flows Chapter 2 - Page 21

20. Click on the Delivery, Path by Stop and Path by Trip tabs. The delivery and trip should have been autocreated. If not, use the Actions LOV to Auto-Create Au to-Create Deliveries, AutoCreate Trip. 21. Navigate to the (T) Delivery tab. Click (B) Ship Confirm.

22. Accept all other defaults. Click (B) Ok. 23. You will get a message that the delivery was successfully confirmed. Click Ok an d close the Shipping Transactions window.

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Order Entities and Order Flows Chapter 2 - Page 22

Verifying Status 24. Open the Quick Sales Orders window to check the status of your order. It should display as Shipped. 25. Click (M) Tools > Workflow Status to see the current status of your order. Click (B) View Diagram to see the diagrammatic representation of the order flow. When a workflow activity (represented by a box) is e nclosed with a green line, it implies that the activity is in progress.

Viewing the Shipping Details from the Quick Sales Orders window 26. Click (B) Actions > Additional Line Information to view the delivery and trip information and status. Order Header Main Tab

Line Status

Booked

Shipped

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Order Entities and Order Flows Chapter 2 - Page 23

Additional Line Information Delivery Status = Closed Picked Status = Shipped Trip Status = Closed

Interfacing to Receivables using the Workflow Background Process concurrent program 27. From the Quick Sales Orders window, navigate to (M) View > Requests. Click (B) Submit a New Request (single request) and select the concurrent request Workflow Background Process. Enter the following as parameters: • • • •

Parameters window: Item Type: OM Order Line Process Deferred: Yes Process Timeout: No

28. Click Submit to process your request. requ est. You will get a request ID that you can track in the Find Requests window. Click Find to see your request processed. It should complete as  Normal.

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Order Entities and Order Flows Chapter 2 - Page 24

29. Return to the Quick Sales Orders window. Query for your order by using the F11 key. Enter your order number and use the Ctrl-F11 keys to get the query results. Though your order status still displays as Booked, the line status should show up as Closed.

Run AutoInvoice 30. Navigate to (N) Receivables > Interfaces > AutoInvoice. Click (B) Submit a New Request and then select a single request when prompted. The concurrent programs window opens to enable you to run AutoInvoice. 31. In the Name field select the AutoInvoice Master Program and enter the following  parameters when the parameters window pops up: Parameters for AutoInvoice: Organization: All Invoice Source: ORDER ENTRY Date: your current date (Low) Sales Order Number: Look for your sales order n umber in the LOV and select it (High) Sales Order Number: Look for your sales order nu mber in the LOV and select it • • • • •

•

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Order Entities and Order Flows Chapter 2 - Page 25

32. Click Ok and return to the main window. Click Submit to run AutoInvoice. You will be given a request ID, which you can use to track the status of your request. It should complete as normal.

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Order Entities and Order Flows Chapter 2 - Page 26

Viewing your Invoice details 33. (N) Quick Order Organizer. Enter your o rder number and click (B) Find. When your order appears in the result list, click (B) Actions > Additional Order Information > (T) Invoices / Credit Memos.

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Order Entities and Order Flows Chapter 2 - Page 27

34. Click (B) Invoice Details to view the invoice that has been aautocreated utocreated from your order.

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Order Entities and Order Flows Chapter 2 - Page 28

Order to Cash Lifecycle with PTO Models and PTO Kits

Order to Cash Lifecycle with PTO Models and PTO Kits Oracle Configurator is part of the Order Management suite and is used extensively by Order Management when orders for Assemble to Order, Pick to Order and Configure to Order Models, Kits, Hybrid configurations and Items are required by customers. Pick to Order model consists of: • Model bill of material with optional items and option selection rules Pick to Order Kit consists of: • Standard bill of material material with mandatory mandatory included items Hybrid configurations consist of: • Pick-to-Order models with optional Assemble-to-Order items • Pick-to-Order model containing Assemble-to-Order model A typical process flow for Pick to Order: • Define Model and Option Class Bills Bills of Material and routings • Enter sales orders for models with options • Perform ATP check to find earliest possible possible ship date for configuration

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Order Entities and Order Flows Chapter 2 - Page 29

• Book and schedule the order • Pick Release and Ship Confirm the PTO order • Run AutoInvoice to create create an invoice for the order

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Order Entities and Order Flows Chapter 2 - Page 30

Practice - Practice - Order to Cash Cycle with PTO Kits Overview In this practice, you will learn how to create orders with PTO Models and Kits. Please note that you will be completing an order o rder to cash cycle with PTO Models Mode ls and Kits using all the seeded data available in the environment. Examples of seeded data are: Order Type, Customer, Price List.

Assumptions •

You must have access to an Oracle Application Vision database or comparable c omparable training or test instance at your site on which to complete this practice.

•

Your instructor will provide login information.

•

Replace XX with the number numbe r provided by your instructor or your initials.

•

Use Order Management Super User, Vision Operations (USA) or comparable Super User Order Management responsibility.

Tasks 1. Create a PTO Kit in Inventory. 2. Create a Bill of Material for the PTO Kit. 3. Enter quantities for the items. 4. Create an order for the PTO Kit.

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Order Entities and Order Flows Chapter 2 - Page 31

Solution – Order to Cash Cycle with PTO Kits Create a PTO Configuration 1. (N) Inventory > Items > Master Master Items Items 2. Enter the item name: OM-PTO-SMC-MODEL 3. Enter the description: pto smc model 4. (M) Tools > Copy From 5. Template: PTO Model 6. Click (B) Apply

 Note: The Template will default the item attributes and statuses. Enter the following elements of the PTO model to complete c omplete the configuration:

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Order Entities and Order Flows Chapter 2 - Page 32

PTO SMC Model: Item Name

Item Template

Item Type

XX-PTO-SMCMODEL

PTO Model

PTO

XX-PTO-Main-OptionItem

Finished Good

Standard

XX-PTO-MainIncluded-Item

Finished Good

Standard

XX-PTO-Class-1

PTO Option Class

PTO

XX-PTO-Class1Option-Item

Finished Good

Standard

XX-PTO-Class1Included-Item

Finished Good

Standard

XX-PTO-Class-11

PTO Option Class

PTO

XX-PTO-Class11Option-Item

Finished Good

Standard

XX-PTO-Class11Included-Item

Finished Good

Standard

XX-PTO-Class-2

PTO Option Class

PTO

XX-PTO-Class2Option-Item

Finished Good

Standard

XX-PTO-Class2Included-Item

Finished Good

Standard

XX-PTO-Class-3

PTO Option Class

PTO

XX-PTO-Class3Option-Item

Finished Good

Standard

XX-PTO-Class3Included-Item

Finished Good

Standard

 Note: Please check the Returnable flag in the Order Management tab in order to be able to create returns for these items. Copyright © Oracle, 2007. All rights reserved.

Order Entities and Order Flows Chapter 2 - Page 33

Create Bills of Materials 7. Navigate to (N) Bills > Bills 8. Create a bill of material for for each container (Item (Item Template = PTO Option Class) in the table above. 9. Start with the sub-class or the lowest class in the hierarchy so that once it is created it can  be included in the top models or classes. 10. The field Item is the item name as well as the BOM name.

11. Ensure that the Item Seq is in the order you want the items included in the Bill of Material. Enter all quantities as appropriate. 12. Click (T) Order Management to enter en ter if the item is optional for the bill or not. Usually included items are not optional. 13. The Quantity (Minimum) should be less than or equal to the Quantity in the Main tab.

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Order Entities and Order Flows Chapter 2 - Page 34

14. Run the (M) Tools > Create Common Bill concurrent program. Select All Organizations  button so that the Bill of Material is available across all inventory organizations.

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Order Entities and Order Flows Chapter 2 - Page 35

15. Use the (M) View > Requests option to view the completion of the Bill of Material. 16. Repeat the same steps for creating c reating a Bill of Material in the following sequence (refer to the table PTO SMC Model above): •

XX-PTO-Class-1 with the Class1 option item and included item and Class 11

•

XX-PTO-Class-2 with the Class2 option item and included item

•

XX-PTO-Class-3 with the Class3 option item and included item

•

XX-PTO-Main-Option-Item and XX-PTO-Main-Included-Item

•

XX-PTO-SMC-Model

Enter Quantities for the items 17. Use the Miscellaneous Receipts window to create quantities for the items. You need to enter quantities only for finished goods. 18. (N) Inventory > Transactions > Miscellaneous Receipts

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Order Entities and Order Flows Chapter 2 - Page 36

19. Select Miscellaneous Receipt from the Type LOV. Click (B) Transaction Lines to view the Type LOV. 20. The Miscellaneous Receipt window opens so that you can specify the subinventory, account and quantity for the item. •

Subinventory = Stores

•

Account = Audit Fee

•

Quantity = 10

21. Save and exit once you have completed entering the quantity for the items.

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Order Entities and Order Flows Chapter 2 - Page 37

22. (N) Orders, Returns > Quick Sales Orders 23. Enter the following in the sales orders window: •

Customer = Computer Service and Rentals

•

Order Type= Standard

24. In the Order Lines region, enter the top model XX-PTO-SMC-MODEL in the Ordered Items field. Enter a Quantity of 10.

25. Click (B) Configurator and select the classes that should be a part of the PTO model. Use the Select box to choose c hoose the classes. Please note that if you select XX-PTO-Class-1, then XX-PTO-Class-11 is automatically included as it is a sub-class of XX-PTO-Class-1.

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Order Entities and Order Flows Chapter 2 - Page 38

26. Click (B) Finish. Configurator processes the classes that you have selected to display on the sales order window. You will get ge t a message indicating that the Configurator  processing is in process. Once the processing is complete, the sales orders window shows the following PTO Kit information:

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Order Entities and Order Flows Chapter 2 - Page 39

27. (B)Book the order. 28. Complete the rest of the order o rder to cash cycle: •

Pick Release

•

Ship Confirm

•

AutoInvoice

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Order Entities and Order Flows Chapter 2 - Page 40

Drop Shipments

Drop Shipments Drop shipment is a method of fulfilling sales orders by selling produ cts without the order taker handling, stocking, or delivering them. The seller buys a product and the supplier ships the  product directly to the seller’s customer. Drop shipments are used due to the following reasons: • Customer requires requires an item that is not normally stocked stocked • Customer requires a large quantity of the item which is not available with with you • It is more economical when the supplier supplier ships directly to the customer In the diagram of the drop ship cycle, the seller receives a sales order from the customer and sends a purchase order to the supplier. The supplier ships directly to the cu stomer. The seller receives an invoice from the supplier and sends an invoice to the customer. There are three types of drop d rop shipments: • Full Drop Shipment: The seller sends the purchase order to the supplier for the full quantity that the customer had ordered • Normal Shipments and Partial Drop Shipment: Shipment: If the seller has only part of the quantity available for shipping to the customer, then that quantity is shipped. The user looks at the availability for the order qty by using the ATP check and if the whole qty is not available Copyright © Oracle, 2007. All rights reserved.

Order Entities and Order Flows Chapter 2 - Page 41

the balance qty is fulfilled using the dropship d ropship process. A purchase order is created for the remaining quantity which the seller was not able to fulfill. • Normal Shipments and Full Drop Drop Shipment: The seller ships some some goods from inventory to the customer, and the other goods are always shipped from an external source (supplier) Drop shipments are created as sales orders in Order Manag ement, indicated as drop shipments when their Source Type is entered as External. The Purchase Release concurrent program or workflow in Order Management creates rows in the Requisition Import tables in the Purchasing module. Purchasing’s Requisition Import process creates requisitions. After the requisition has been approved, it generates a purchase order. The Source Type is entered as Supplier. The purchase order is sent to the supplier who then arranges for the delivery of the items to your customer. The supplier notifies you that the items have been shipped to the customer, via an invoice, EDI document, or an Advance Shipment Notice (ASN). In turn you generate an invoice to be sent to the customer. Additionally when you receive confirmation of a drop shipment or the suppliers invoice, you create a receipt for it. This creates inbound and outbound material transactions in your system for accounting purposes. When you receive confirmation of a drop shipment or the suppliers invoice, you create a receipt for it. This creates inbound and outbound material transactions in your system for accounting purposes. You can now generate an invoice to be sent to the customer.

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Order Entities and Order Flows Chapter 2 - Page 42

Drop Shipments Across Ledgers

Drop Shipments Across Ledgers A common scenario involves manufacturing facilities in some countries, sales organizations in others, and financial companies in several others. These entity structures allow multinational organizations to take advantage of the benefits of each legal environment where they are organized. They also allow companies to provide products to market quickly and profitably, taking advantage of regional ‘hub’ operations that rationalize product demand and control supply sourcing in a centralized manner. The ability to drop-ship goods across legal entities and ledgers is a major business requirement. It is possible to drop ship across operating units and ledgers in Oracle Applications. The introduction of cross-operating unit drop shipment raises the need for hybrid drop shipments where the sales order is drop shipped to one, but not both, of the organizations involved in executing the transaction. You can model a drop shipment where the source of the goods is another organization. When  purchase release is run, the order line should be visible in the Procurement Organization’s  purchasing system (a different operating unit using a separate ledger). You can view customer addresses across ledgers, and legal entities support the drop ship  practices. Copyright © Oracle, 2007. All rights reserved.

Order Entities and Order Flows Chapter 2 - Page 43

You can receive and record an Advanced Shipment Notice (ASN) to facilitate logical receipt of the goods in the sales organization. The ASN will indicate the quantities, quantities, items, shipment dates, and ship-to location (customer address). The ASN should be created automatically when the procurement organization processes a logical receipt. On the basis of internal orders (purchase and sales), intercompany receivables and payables payab les transactions must be recorded. The procurement organization creates an intercompany receivables invoice for the goods, and the sales organization generates an intercompany  payables invoice. These transactions are based on prices negotiated between the two organizations. For the intercompany accounts to stay balanced, the receivables and payables invoices must be created simultaneously. You can set up intercompany transactions using the Intercompany Transaction Flows window. When you receive confirmation of a drop shipment or the suppliers invoice, you create a receipt for it. This creates inbound and outbound material transactions in your system for accounting purposes. You can now generate an invoice to be sent to the customer.

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Order Entities and Order Flows Chapter 2 - Page 44

Drop Shipments Across Ledgers

Drop Shipments Across Ledgers This flow supports the central distribution process flow. In this typical scenario, a sales order is  placed against the operating unit associated with the local sales organization, with a shipping warehouse of the factory. Upon shipment of the material from the factory, ownership for the material automatically transfers through the regional distribution entity, then to the local sales organization, and finally to the customer. In Oracle Applications, this is achieve d by having the physical p hysical shipment from the factory to the customer automatically trigger a logical shipment from the factory to the regional distribution organization. A logical receipt is followed by a logical shipment in the regional distribution organization, and finally a logical receipt and shipment in the local sales organization to the customer. These transactions are accounted, but inventory valuations in the local sales and regional distribution organization are not affected. The factory then invoices the regional distribution entity, that invoices the local sales organization which in turn invoices the customer. The internal invoices are done at the transfer price.

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Order Entities and Order Flows Chapter 2 - Page 45

Practice - Order to Cash Cycle with Customer Acceptance Overview In this practice, you will learn how to create orders and record customer acceptance. Please note that you will be completing an order to cash cycle with customer acceptance using all the seeded data available in the environment.

Assumptions •

You must have access to an Oracle Application Vision database or comparable training or test instance at your site on which to complete this practice.

•

Your instructor will provide login information.

•

Replace XX with the number numbe r provided by your instructor or your initials.

•

Use Order Management Super User, Vision Operations (USA) or comparable Super User Order Management responsibility.

Tasks Create an order to cash lifecycle 6.

Create an order.

7.

Save and book the order.

8.

Pick release the order .

9.

Ship confirm the order.

10. Use AutoInvoice to to create an invoice for for the order.

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Order Entities and Order Flows Chapter 2 - Page 46

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Order Entities and Order Flows Chapter 2 - Page 47

Solution – Order to Cash Cycle with Customer Acceptance Enable Customer Acceptance in Order Management 1. (N) Orders, Returns > Setup > System Parameters Parameters •

Enable Fulfillment Acceptance = Yes

2. Enable function security security for the Order Management Super User User responsibility responsibility for the following two functions: Sales Orders: Fulfillment Acceptance – This ensures that the action attribute Fulfillment Acceptance is available in the Actions LOV. You can use the folder functionality to include the Fulfillment Acceptance option in the Actions LOV. •

•

Sales Orders: Update Acceptance Attributes – This allows for updating the acceptance attributes of Acceptance Name and Acceptance Expire days.

 Note: These are attached to the sales order menu – ADS_OM_SUPERMENU. 3. Change your responsibility responsibility to Revenue Management Super User Vision Operations USA. 4. (N) Revenue Contingencies > Contingency Definition Definition Copyright © Oracle, 2007. All rights reserved.

Order Entities and Order Flows Chapter 2 - Page 48

5. Create a Contingency Rule for pre-billing pre-billing implicit implicit acceptance. Contingency rules are terms and conditions that prevent immediate revenue recognition like delivery, acceptance, government regulations, customer creditworthiness etc. 6. A contingency rule consists of the following that you need to enter: •

Deferral Reason: XX-CA-PREBILL-IMPLICIT

•

Start Date: enter a date of your choice

•

Related General Policy region: Select the None button

•

Define Deferral Reason Removal Event region:

•

Removal Event: Invoicing

•

Event Attribute: Ship Confirm Date

•

Days Added to Event Attribute: any number that you want the removal event to occur

7. Click (B) Apply and return to the main page. 8. Click (B) Define Assignment Rules. 9. Enter the following information: •

Rule Name: XX-CA-PREBILL-IMPLICIT-RULE Copyright © Oracle, 2007. All rights reserved.

Order Entities and Order Flows Chapter 2 - Page 49

•

Revenue Contingency Name: XX-CA-PREBILL-IMPLICIT

•

Parameter: Bill-To Customer

•

Condition: IN

•

Case Sensitive: No

•

Value: Business World

10. You can add one or more parameters for the assignment rule. Click (B) Apply.

Using Pre-Billing Implicit Customer Acceptance 11. Change responsibility to Order Management Super User, Vision Operations USA 12. Enable the Acceptance-related fields using folder functionality on the sales orders line in the Others tab: •

Acceptance Name (this is known as Deferral Reason in Revenue Management responsibility)

•

Acceptance Date

•

Acceptance Expire Event

•

Acceptance Expire Days

•

Acceptance Type

•

Accepted By

•

Accepted Qty

•

Acceptance Description

13. Open a default folder, include the above fields in the Others tab using the Show Field option. Checke the Make as Default box and Use Folder > Save As giving the folder name as XX-Line-Cust-Accept. 14. The concurrent request set Implicit Acceptance Request set will run for recording implicit acceptance and updating the above fields. 15. Enter the following in the Quick Sales Orders window: •

Customer Name: Business World (1608)

•

Order Type: Mixed

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Order Entities and Order Flows Chapter 2 - Page 50

•

Item: AS54888

•

Qty: 2

16. The default acceptance details will be displayed in (T) Others.

17. Book the order, using (B) Book. 18. Pick Release the order using (N) Shipping > Release Sales Orders > Release Sales Orders. 19. Ship Confirm the order. 20. Use AutoInvoice to invoice the order. (N) Receivables > Interface > AutoInvoice.  Note: If you require to perform an explicit acceptance, use Actions > Fulfillment Acceptance to open the Order Information Portal page and record your acceptance details.

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Order Entities and Order Flows Chapter 2 - Page 51

Back-to-Back Orders

Back-to-Back Orders The process of creating Back-to-Back orders involves the close linking of sales orders and  purchase orders. Back-to-Back ordering is used as a replenish to order process for items that you stock in inventory. To create and use Back-to-Back orders, you need to ensure that the purchasing document creation is automated, that you always have the latest status of the line’s progress, and that you can peg (or hard reserve) quantities against the order, so that the items are no t allocated to another customer. The Auto Create Requisition process creates the requisition for the purchase order from the sales order in Purchasing. The requisition must be identified as CTO. The purchase order is then created automatically from the requisition and sent to the supplier. After the supplier receives the purchase order, the items are recorded in inventory and a reservation is automatically made against the sales order line. The sales order can then be picked, shipped, and invoiced.

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Order Entities and Order Flows Chapter 2 - Page 52

Guided Demonstration – Creating Back to Back Orders Setups for Back-to-Back Orders – Item Attributes  Note: Use Order Management Super User, Vision Operations (USA) or comparable Super User Order Management responsibility. 1. Create an item using the Inventory > Items > Master Items. Items. 2. Select the Vision Operations (V1) organization if prompted. 3. Setup Item Attributes for a standard item item XX-FG2. XX-FG2. 4. The item type for the item XX-FG1 should display a value Finished Goods and an Item Status of Active. Enter the following attributes in each of the tabs indicated below: −

(T) Purchasing – Select Purchasable box. Enter a list price in the List Price field.

−

(T) General Planning – Select Buy in the Make or Buy LOV

−

(T) Work in Process – Select Build in WIP box

−

(T) Order Management – Select Customer Ordered box and Assemble to Order  box

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Order Entities and Order Flows Chapter 2 - Page 53

5. The profile option MRP: Default Sourcing Assignment Set should be set to Null or any %Supplier% value. 6. Add the item XX-FG2 to the Corporate pricelist. (N) Pricing > Price List Setup.

Create an order 7. Navigate to the Quick Sales Orders window: 8. (N) Orders, Returns > Quick Quick Sales Orders. Create a sales order for Business World: Customer: Business World (1608) Order Type: Standard Warehouse: V1 Operating Unit: Vision Operations − − − −

9. Verify the following following on the Main Main tab and Others tab (if the field is not visible on the window, you can folder-enable it): Operating Unit = should be Vision Operations Warehouse: V1 Price List: Corporate − − −

10. Enter Order Line Information: Ordered Item: XX-FG1 −

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Order Entities and Order Flows Chapter 2 - Page 54

− −

Qty: 21 ATO box should be checked. Use the (M) Folder > Show Field option to display the ATO check box.

11. Save your work. The Status on the line should display as Entered. 12. Book the Order using (B) Book Order.  Note: The Process Messages window may display with some warnings. Click (B) Continue.

 Note: Click (M) Tools > Workflow Status to see the status of the flow. Click (B) View Diagram on the Workflow Status HTML page to see the order processes and activities. A green line around an activity (represented by a box) indicates that the activity is in progress. When you  book the order, the line status is Create Supply Eligible.

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Order Entities and Order Flows Chapter 2 - Page 55

13. When you progress the order ((B) Actions > Progress Order), the line status is PO Requisition Requested.

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Order Entities and Order Flows Chapter 2 - Page 56

14. Close the Workflow Status window to return to the Quick Sales Orders window.

Run Requisition Import (N) Orders Returns > Requisition Import −

Import Source: CTO

−

Group By: Item

−

Multiple Distributors: No

−

Initiate Approval after re-import: Yes

After the concurrent request is processed successfully, the Sales Orders line shows External Req Open.

Find the PO Requisition 15. (N) Purchasing > Requisitions > Requisition Summary

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Order Entities and Order Flows Chapter 2 - Page 57

16. Clear all fields and enter CTO in the Import Source field. The Requisition Headers Summary window displays.

17. The Approval Status should be Approved. Verify that the line information corresponds to that in the sales orders window.

AutoCreate the Purchase Order 18. (N) Purchasing > AutoCreate 19. In the Find Requisitions Req uisitions window, click (B) Clear and enter the PO Requsition number you created in Step ____. 20. In the AutoCreate Documents Doc uments window that displays, verify the requisition details and click (B) Automatic to create the purchase order.

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Order Entities and Order Flows Chapter 2 - Page 58

21. Enter the following in the window: − −

Supplier: Advanced Network Devices Source: Santa Clara-ERS

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Order Entities and Order Flows Chapter 2 - Page 59

22. Note: The line status of the sales order is PO Open. 23. (N) Purchasing > Receiving > Receipts 24. (B) Clear. Enter the PO Number and click (B) Find. 25. The Receipts window opens with the PO details. 26. Select the (T) Lines and enter Stores as the Subinventory value. (I) Save. 27. Note: If the value of the Subinventory field is blank, you can populate it by updating the value of the Subinventory field in the Receiving Transactions window. (N) Purchasing > Receiving > Receiving Transactions.

28. Note: The line status on the Sales Order is Awaiting Shipping.

Creating Material Transactions 29. (N) Inventory > Transactions > Material Transactions 30. The following information is displayed: −

Item: XX-FG2 Copyright © Oracle, 2007. All rights reserved.

Order Entities and Order Flows Chapter 2 - Page 60

− − − −

Source Type: Purchase Order Source: 5694 Transaction Type: PO Received Transaction Action: Receipt in Stores

31. Check the on-hand quantity in the Quick Sales Orders window, it should be 21. 32. Pick Release the order. 33. Ship Confirm the order.

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Order Entities and Order Flows Chapter 2 - Page 61

Sales Agreements

Sales Agreements A Sales Agreement is a supplier’s representation of an agreement with a customer for the supplier to sell and the customer to buy goods or services. Usually the agreement agree ment is fulfilled by executing multiple sales transactions over a period of time. The SA Header includes the following: • The information that other order headers include (customer, ship to, bill to, version) • Effective dates of the SA • Payment and freight terms terms between the customer and supplier • Sales Agreement minimum and maximum value • Control flag to determine determine whether you can exceed the maximum value • Pricing Information like standard price lists, SA specific price lists lists The SA line information includes the following: • Items • The minimum/maximum minimum/maximum quantity agreed by the customer customer and supplier • Price including choice of price list • Effective dates Copyright © Oracle, 2007. All rights reserved.

Order Entities and Order Flows Chapter 2 - Page 62

Negotiation Agreement

Negotiation Agreement A Sales Agreement can start with either the Negotiation phase or the Fulfillment phase. If the Sales Agreement starts with the Negotiation phase, it will first follow the Negotiation flow an d then go through the Fulfillment phase. The Sales Agreement is specified for a given time period, indicated by the Effectivity dates on the agreement. The product/item categories are also entered in the Sales Agreement. You can specify the minimum and maximum quantities quan tities for the booked sales order. Additionally you c an specify the minimum and maximum amount (in value) for the booked sales order. You can set up a basic price list and enter the price for the Sales Agreement, and also set up the payment and freight terms for the Sales Agreement.

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Order Entities and Order Flows Chapter 2 - Page 63

 Approve Sales Agreement Agreement

Approve Sales Agreement You can setup Sales Agreement Types that include or do not include an approval step. Sales Agreement Types are Transaction Types with a Sales Document Type of Sales Agreement. The commonly used seeded Negotiation Flows are: Negotiation Flow – Generic, Negotiation Flow – Generic with Approval and Negotiation Flow - Simple. Once negotiation with the customer is complete and all necessary sales agreement information has been entered, selecting Submit will launch the approval process and change the SA S A status from Draft to Pending Internal Approval if the Sales Agreement Type has been setup with an approval step in the  process. If the Sales Agreement Type does not include an approval step, submitting the SA will progress the SA to the status Pending Customer Acceptance. The Sales Agreements window contains the Acceptance tab that records the customer acceptance process. The customer and supplier information are entered here. Clicking Customer Acceptance confirms that the Sales Agreement status changes to Customer Accepted.

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Order Entities and Order Flows Chapter 2 - Page 64

Releases Against a Sales Agreement

Releases Against a Sales Agreement There are two ways that you can enter an order (release) against a Sales Agreement: • Through the Quick Quick Sales Orders Orders window, by directly creating a new order with the Sales Agreement number • Through the Sales Agreement window by clicking Create Release to create create a sales order against that Sales Agreement When you enter the Sales Agreement number, all the header information of the Sales Agreement defaults on the order header. After you enter the line information, you should enter the appropriate SA line number. If the line information is valid, then the quantity is consumed from the SA line.  Note: For all this the SA should be in active status. You cannot create sales agreement releases for SAs during the approval process. When the Sales Agreement is created, a number of values may be entered which are later defaulted to the release. For example: with the Enforce Price List box, you can specify whether a price list is enforceable on the header or line of the release. When you select the Enforce Price List box, the price list is defaulted to the release, header or line whichever is applicable, and you cannot select another price list. Both the header and line of the Sales Agreement Copyright © Oracle, 2007. All rights reserved.

Order Entities and Order Flows Chapter 2 - Page 65

incorporate these enforceable terms. Defaulting Rules need to be modified to use the SA as a source of information to default information from the SA onto the release. When you create an order (release) against the Sales Agreement, the system checks the quantities and amounts entered in the lines. It then updates the quantities and amounts of the SA line accordingly. Thus the Sales Agreement shows summary level information about the releases against the sales agreement. The following fields are used for accumulating or displaying the quantities and amounts: • Released Quantity • Fulfilled Quantity • Remaining Unfulfilled Quantity • Fulfilled Amount • Remaining Unfulfilled Amount • Returned Quantity • Released Amount • Returned Amount The accumulation of the quantities and amounts occurs when the release line data is entered or updated. When the release line is saved, the released quantity is updated at the Sales Agreement header and line. When the release line is fulfilled, the fulfilled quantity on the SA line is incremented. When a release line is returned and the item is received, the Returned Quantity is incremented. The Remaining Unfulfilled Quantity may be stored or may be calculated for display purposes. It should always equa l the Ordered Quantity – the Fulfilled Quantity + the Returned Quantity. You can terminate a Sales Agreement if it is in the fulfillment phase and if it has no open release lines. Also when the Expiration Date is reached or when the maximum agreed quantity or amount is reached, the Sales Agreement can be terminated. The Termination date is defaulted to the system date. Once you terminate a Sales Agreement, you cannot reopen it and a workflow notification is sent to the appropriate persons, informing them that the Sales Agreement is terminated. When a Sales Agreement is terminated and eligible for closure, it must be closed c losed manually. You cannot manually close an active Sales Agreement; it must be terminated, expired, or lost. You can reopen an expired Sales Agreement.

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Order Entities and Order Flows Chapter 2 - Page 66

Practice - Practice - Creating C reating a Sales Agreement Overview In this practice, you will learn how to create a Sales Agreement and an d also how to create releases against this Sales Agreement. In this practice, the SA creation begins in the Negotiation Phase and the Negotiation Flow selected does not include an approval step. •

Create a Sales Agreement

•

Create a release (sales order) against the Sales Agreement

Assumptions •

You must have access to an Oracle Application Vision database or comparable c omparable training or test instance at your site on which to complete this practice.

•

Your instructor will provide login information.

•

Replace XX with the number numbe r provided by your instructor or your initials.

•

Use Order Management Super User, Vision Operations (USA) or comparable Super User Order Management responsibility.

Tasks Create a Sales Agreement (SA) 1. Business World (1608) has contacted you to place a long-term order for for item AS54999. They wish this to be supplied every week in quantities of 15 for a period of o f 30 weeks. 2. Create a SA for for Business World World that incorporates all the conditions for a long-term order.

Create a Release against the SA 3. Create one or more more sales orders that refer to to the SA and track the Released Amount. Amount.

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Order Entities and Order Flows Chapter 2 - Page 67

Solution – Creating a Sales Agreement SA Creation 1.

Navigate to the Sales Agreements window: (N) Blanket Agreements > Sales Agreements

2.

Create a SA for Business World: Customer: Business World (1608) Sales Agreement Type: SA without Approvals Sales Agreement Name: XX-Blanket Practice Activation Date: enter today’s date Expiration Date: enter the date 8 months from today − − − − −

3.

(T) Pricing in the upper block. Enter the following following information: Price List: Corporate. Check box Enforce Price List should be checked. − −

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Order Entities and Order Flows Chapter 2 - Page 68

4.

(B) Price List List Setup. In (T) List Lines enter the following following information: information: Product Context: Item Product Attribute: Item Number Product Value: AS18947 Value: 1500 − − − −

 Note: The above image shows the SA window, Pricing tab and above that, the Price Lists window is displayed. 5.

Click (I) Save and close the Price Lists Lists window to return return to the SA window.

6.

In the SA window, in (T) Fulfillment in both the upper and lower regions, enter the following information: Min Quantity Agreed: 15 Max Quantity Agreed: 30 − −

7.

In (T) Fulfillment of the lower region, region, enter the following following information: information: Min Release Quantity: 15 Max Release Quantity: 30 − −

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Order Entities and Order Flows Chapter 2 - Page 69

− −

Min Release Amount: 1000 Max Release Amount: 100000

8.

In (T) Accounting for both the header and line regions, enter Payment Term of Net30 and ensure that the Currency is USD.

9.

In the lines (lower) (lower) region, in (T) Main, enter Item Context as Internal Item Number and Item as AS18947 with a UOM of Ea.

10. (I) Save and take note of the Status of the SA. It will appear as Draft. Select Submit Draft from the Actions button to change the status to Pending Customer Acceptance. 11. (B) Actions > Customer Accepted. This will change the Status to Active. Now you can use the Sales Agreement in an order release. 12. Write the name name of the SA here ________________. Save your work and close the window.

Create Release against SA 13. (N) Blanket Agreements > Sales Agreement Organizer. 14. In the Find Blanket window that opens, enter the Blanket Number that you wrote in Step 9 and then click (B) Find. 15. The Blankets Summary window displays your SA. Click (B) Create Releases to create a sales order against the SA. This will open the Sales Orders window, defaulting most of the information relevant to the SA.  Note: Alternatively, you can create a new sales order using the (N) Orders, Returns > Sales Orders option and refer to the SA in the order header. 16. In (T) Line Items, enter AS18947 with a quantity of 15. 17. (I) Save. Close the window and return return to the Sales Agreement Organizer. Organizer. Click (B) Open Agreement. 18. In the upper region, go to (T) Fulfillment, you will see see the release (sales order) amount in the Summary section in the field Released Relea sed Amount. The SA is constantly updated upd ated to reflect the latest Released Amount with each order created against it.

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Order Entities and Order Flows Chapter 2 - Page 70

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Order Entities and Order Flows Chapter 2 - Page 71

Order to Cash Lifecycle with Customer Acceptance A cceptance

Order to Cash Lifecycle with Customer Acceptance In a number of countries, the accepted trading practice is that an invoice is not raised when the goods are shipped to the customer. Invoicing is done only when the customer receives and accepts the goods. Invoicing is done for the quantities that are finally accepted by the customer with acceptance date being the invoice date. As a result, the revenue recognition process is also deferred and linked to customers’ accepting the shipped goods. To implement this practice of recording customer acceptance and deferring invoicing and revenue recognition, the Customer Acceptance functionality is used. Recording Customer Acceptance is optional in Oracle Order Management. You can enable the Customer Acceptance functionality by setting the system parameter Enable Fulfillment Acceptance to a value of Yes for the operating unit specified in the system parameters window. In Oracle Order Management you can record the customers acceptance of the goods explicitly or implicitly. With explicit acceptance you can c an use the Order Information Portal to accept acce pt or reject the goods. You can c an open the Order Information Portal page from the Quick Sales Orders window using the Actions > Fulfillment Acceptance option. To perform an implicit acceptance, you need to define a deferral reason reason in Accounts Receivables and also run the Implicit Acceptance Request Set (concurrent programs). p rograms). Copyright © Oracle, 2007. All rights reserved.

Order Entities and Order Flows Chapter 2 - Page 72

Flow for Pre-Billing Acceptance: • Enter sales sales orders with lines lines to to be accepted • Progress the order – book, pick release and ship confirm • The line status will be Pending Pre-Billing Acceptance • View/update Acceptance related fields on the order line (Others tab – folder folder enabled) • Perform Acceptance/Rejection – explicitly using the Order Information Information Portal Page or implicitly using the AR setups and the concurrent request set • View the Acceptance/Rejection on the sales sales orders orders line line • Line status will be Closed and the the line is is interfaced to Accounts Receivables • Invoice generation and Revenue Recognition happen subsequently Flow for Post-Billing Acceptance: • Enter sales sales orders with lines lines to to be accepted • Progress the order – book, pick release and ship confirm • The line status will be Pending Post-Billing Acceptance • View/update Acceptance related fields on the order line (Others tab – folder folder enabled) • Line status will be Closed and the the line is is interfaced to Account Receivables • Perform Acceptance/Rejection – explicitly using the Order Information Information Portal Page or implicitly using the AR setups and the concurrent request set • View the Acceptance/Rejection on the sales sales orders orders line line • Revenue Recognition takes place once the acceptance is recorded

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Order Entities and Order Flows Chapter 2 - Page 73

Order to Cash Lifecycle with Customer Acceptance A cceptance

Order to Cash Lifecycle with Customer Acceptance Pre-Billing Customer Acceptance with full explicit acceptance: • Enter and Book the order. • Pick Release and Ship Confirm the order. • Order Lines status is Pending Pre-Billing Pre-Billing Acceptance. • Using the Order Information Portal you can mark the the lines as accepted for the full quantity shipped. • Order line line proceeds to invoicing invoicing and revenue recognition. Acceptance date is passed passed to AR as the invoice date. Pre-Billing Customer Acceptance with full implicit acceptance: • Enter and book the order. Revenue Management is set up to assume acceptance if explicit acceptance/rejection is not performed within 30 d ays of shipment. • Pick release release and ship confirm the order. • The order line status is Pending Pre-Billing Acceptance. • 30 days pass without receiving acceptance or rejection. Copyright © Oracle, 2007. All rights reserved.

Order Entities and Order Flows Chapter 2 - Page 74

• Acceptance is assumed. The order proceeds to invoicing and revenue recognition. • To verify this you can query the order lines and see that that an automatic automatic acceptance was generated on the 31st day after shipping. Post-Billing Customer Acceptance with full explicit acceptance: • Enter and book the order. • Pick release release and ship confirm the order. order. • Invoice interface the order. • Order lines status displays Pending Post-Billing Post-Billing Acceptance. • If you need to record record the acceptance, open the Order Information Portal page and mark it as accepted for the full quantity shipped. • Order line status is Closed. Post-Billing Customer Acceptance with full implicit acceptance: • Enter and book the order. Revenue Management is set up to assume acceptance if explicit acceptance/rejection is not performed within 30 d ays of shipment. • Pick release release and ship confirm the order. • Invoice interface the order. • Order lines lines status status display as Pending Post-Billing Acceptance. • 30 days pass without receiving acceptance or rejection. • Acceptance is assumed. Order line closes and revenue recognition takes place. • You can query the order lines and see that an automatic acceptance was generated on the 31st day after shipping.

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Order Entities and Order Flows Chapter 2 - Page 75

Practice - Order to Cash Cycle with Customer Acceptance Overview In this practice, you will learn how to create orders and record customer acceptance. Please note that you will be completing an order to cash cycle with customer acceptance using all the seeded data available in the environment.

Assumptions •

You must have access to an Oracle Application Vision database or comparable c omparable training or test instance at your site on which to complete this practice.

•

Your instructor will provide login information.

•

Replace XX with the number numbe r provided by your instructor or your initials.

•

Use Order Management Super User, Vision Operations (USA) or comparable Super User Order Management responsibility.

Tasks Create an order to cash lifecycle 11. Create an order. 12. Save and book the order. 13. Pick release the order . 14. Ship confirm the order. 15. Use AutoInvoice to to create an invoice for for the order.

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Order Entities and Order Flows Chapter 2 - Page 76

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Order Entities and Order Flows Chapter 2 - Page 77

Solution – Order to Cash Cycle with Customer Acceptance Enable Customer Acceptance in Order Management 21. (N) Orders, Returns > Setup > System Parameters •

Enable Fulfillment Acceptance = Yes

22. Enable function security for the Order Management Super User responsibility for the following two functions: Sales Orders: Fulfillment Acceptance – This ensures that the action attribute Fulfillment Acceptance is available in the Actions LOV. You can use the folder functionality to include the Fulfillment Acceptance option in the Actions LOV. •

•

Sales Orders: Update Acceptance Attributes – This allows for updating the acceptance attributes of Acceptance Name and Acceptance Expire days.

 Note: These are attached to the sales order menu – ADS_OM_SUPERMENU. 23. Change your responsibility to Revenue Management Super User Vision Operations USA. 24. (N) Revenue Contingencies > Contingency Definition Copyright © Oracle, 2007. All rights reserved.

Order Entities and Order Flows Chapter 2 - Page 78

25. Create a Contingency Rule for pre-billing implicit acceptance. Contingency rules are terms and conditions that prevent immediate revenue recognition like delivery, acceptance, government regulations, customer creditworthiness etc. 26. A contingency rule consists of the following that you need to enter: •

Deferral Reason: XX-CA-PREBILL-IMPLICIT

•

Start Date: enter a date of your choice

•

Related General Policy region: Select the None button

•

Define Deferral Reason Removal Event region:

•

Removal Event: Invoicing

•

Event Attribute: Ship Confirm Date

•

Days Added to Event Attribute: any number that you want the removal event to occur

27. Click (B) Apply and return to the main page. 28. Click (B) Define Assignment Rules. 29. Enter the following information: •

Rule Name: XX-CA-PREBILL-IMPLICIT-RULE Copyright © Oracle, 2007. All rights reserved.

Order Entities and Order Flows Chapter 2 - Page 79

•

Revenue Contingency Name: XX-CA-PREBILL-IMPLICIT

•

Parameter: Bill-To Customer

•

Condition: IN

•

Case Sensitive: No

•

Value: Business World

30. You can add one or more parameters for the assignment rule. Click (B) Apply.

Using Pre-Billing Implicit Customer Acceptance 31. Change responsibility to Order Management Super User, Vision Operations USA 32. Enable the Acceptance-related fields using folder functionality on the sales orders line in the Others tab: •

Acceptance Name (this is known as Deferral Reason in Revenue Management responsibility)

•

Acceptance Date

•

Acceptance Expire Event

•

Acceptance Expire Days

•

Acceptance Type

•

Accepted By

•

Accepted Qty

•

Acceptance Description

33. Open a default folder, include the above fields in the Others tab using the Show Field option. Checke the Make as Default box and Use Folder > Save As giving the folder name as XX-Line-Cust-Accept. 34. The concurrent request set Implicit Acceptance Request set will run for recording implicit acceptance and updating the above fields. 35. Enter the following in the Quick Sales Orders window: •

Customer Name: Business World (1608)

•

Order Type: Mixed

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Order Entities and Order Flows Chapter 2 - Page 80

•

Item: AS54888

•

Qty: 2

36. The default acceptance details will be displayed in (T) Others.

37. Book the order, using (B) Book. 38. Pick Release the order using (N) Shipping > Release Sales Orders > Release Sales Orders. 39. Ship Confirm the order. 40. Use AutoInvoice to invoice the order. (N) Receivables > Interface > AutoInvoice.  Note: If you require to perform an explicit acceptance, use Actions > Fulfillment Acceptance to open the Order Information Portal page and record your acceptance details.

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Order Entities and Order Flows Chapter 2 - Page 81

Summary

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Order Entities and Order Flows Chapter 2 - Page 82

Multiple Organization Access Control Setup Chapter 3

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Multiple Organization Access Control Setup Chapter 3 - Page 1

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Multiple Organization Access Control Setup Chapter 3 - Page 2

Multiple Organization Access Control Setup

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Multiple Organization Access Control Setup Chapter 3 - Page 3

Objectives

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Multiple Organization Access Control Setup Chapter 3 - Page 4

Organization Structure in Oracle Applications

Organization Structure in Oracle Applications The classifications that map an organization structure in Oracle Applications are described  below: Business Group: This refers to the consolidated enterprise, a major division, or an operation company and has no accounting impact. You need to have at least one business group in your  business hierarchy. Oracle Applications provides a default business group, Setup Business Group. You can define de fine additional business groups as required for your enterprise. Set of Books (Ledger): A set of books is a ledger into which journal entries are entered for one or more operating units for an organization. A set of books is created using the Set of Books window in General Ledger. You need to specify the 3 C’s that define a set of books: Chart of Accounts (accounting flexfield structure), Functional Currency and Financial Accounting Calendar. Legal Entity: A legal entity is a legal company for which you prepare tax and fiscal reports. Operating Unit: An organization that uses Oracle subledgers, such as Oracle Cash Management, Oracle Order Management and Shipping Execution, Oracle Payables, Oracle Purchasing, Oracle Receivables, and related products. It may be a sales office, a division, or a department. Operating units are associated with lega l entities. Operating units are assigned to Copyright © Oracle, 2007. All rights reserved.

Multiple Organization Access Control Setup Chapter 3 - Page 5

ledgers and a default legal context. c ontext. Information is secured by operating unit for these applications using responsibilities. Each user can access, process, and report on data only for the operating units assigned to the MO: Operating Unit or MO: Security Profile profile option. The MO: Operating Unit profile option only provides access to one operating unit. The T he MO: Security Profile provides access to multiple operating units from a single responsibility. Inventory Organization: An organization for which you track inventory transactions and  balances, and/or an organization that manufactures or distributes products. Examples include (but are not limited to) manufacturing plants, warehouses, distribution centers, and sales offices. The following applications secure information by inventory organization: Oracle Inventory, Bills of Material, Engineering, Work in Process, Master Scheduling/MRP, Ca pacity, and Purchasing receiving functions. To run any of these applications, you must choose an organization that has been classified as an inventory organization. Subinventory: Subinventories are unique physical or logical separations of material inventory, such as raw inventory, finished goods, or defective material. All material within an organization is held in a subinventory therefore, you must define at least one subinventory.

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Multiple Organization Access Control Setup Chapter 3 - Page 6

Multi-Org Access Control (MOAC)

Multi-Org Access Control (MOAC) MOAC addresses the need to secure data to users that have access to specific operating units that are assigned to them. It provides the ability to access and process transactions for multiple operating units under one responsibility. Some key aspects of MOAC: Multiple Organizations in a single installation: You can define various organizations within a single installation of Oracle Applications. These organizations can be business groups, legal entities, operating units, inventory organizations. Secure Access: You can assign many operating units to a single responsibility using the security profile MO: Security Profile that is set at site level or responsibility level. You should have assigned multiple operating units to the security profile so that the responsibility can access data only in these assigned multiple operating units. Responsibility determines access to operating unit or units: If MOAC is not enab led, you can implement security at the operating unit level through the MO: Operating Unit profile option called, which is set at the site, responsibility or user level. If MOAC is enabled, you can implement security at the operating unit level le vel using the MO: Default Operating Unit and MO: Security Profile profile options.

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Multiple Organization Access Control Setup Chapter 3 - Page 7

All tables in Purchasing, Payables, Order Management, and Receivables, except vendors and customers tables, contain an ORG_ID column. When you open a window in these applications, you are actually looking at a view of the underlying table. The window will show only those records where the value in the ORG_ID (operating unit) column corresponds to the value of the  profile option for the responsibility you are logged in with. Inventory Organization Access: You can specify the inventory organizations that are available to users in each responsibility. The Choose Inventory Organization window automatically limits available inventory organizations to those authorized for the current responsibility.

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Multiple Organization Access Control Setup Chapter 3 - Page 8

Using MOAC in Oracle Order Management

Using MOAC in Oracle Order Management Management Setup windows that have the Operating Unit field: Approvals, Transaction Types, Payment Types, System Parameters, Shipping Tolerances. Transaction windows that have the Operating Unit field: Sales Orders, Quick Sales Orders, Order Import Corrections, Pricing and Availability, Processing Messages, Order Organizer, Retrobilling Organizer, Audit History, Create Hold Sources, Release Hold Sources, Sales Agreements, Scheduling Organizer, Order Information Portal (HTML pages). The Operating Unit field is a required field in the above windows. When the window opens, the Operating Unit field gets its value from the profile option MO: Default Operating Unit, however it displays as an LOV, so that you can select a different operating unit other than the default if needed. The Operating Unit field is always displayed in the windows that are not folder enabled (Transaction Type, System Parameters). The operating unit field is a hidden field on all folder enabled windows and you can select to display this field in windows like Sales Order, Quick Sales Orders. Orders. When MOAC is enabled, the value of the the operating unit  populates from the MO: Default Operating Unit profile option. If you change the value of the operating unit in the form, the value of the operating unit comes from the MO: Security Profile.

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Multiple Organization Access Control Setup Chapter 3 - Page 9

After entering other information in the window, if you change the operating unit, a message is displayed indicating that all the fields will be cleared if the operating unit is changed. You can query in these windows using operating unit as one of the search criteria. If the operating unit is specified as one of the search criteria, the search results will display only that data which is from the specified operating unit. If no operating unit is specified, then the search results will retrieve all the relevant data from all the operating units that the responsibility with which you logged in has access to. The Operating Unit parameter is optional in Process Order Public API. You can call the Process Order Public API, Get Order API an d Lock Order API for any of o f the Operating Units that you have access to, by specifying an Operating Unit value as a parameter. For batch processes like Order Import or High Volume Order Import, EDI/XML, the interface tables also have an Operating Ope rating Unit field. If no value is specified in the fields, then Order Import/High Volume Order Import will attempt to process those records for the d efault operating unit. In these concurrent programs (Order Import or High Volume Order Import) you can also set the value of the hidden parameter Process Orders with no Org Specified as required. Oracle Order Management concurrent requests are single-org, multi-org or global. For singleorg requests, the Operating Unit parameter is a required field and is populated with the default operating unit. If you need to run the request for multiple orgs, leave the optional Operating Unit parameters field blank. Some concurrent concu rrent programs are classified as global, you can run them across all operating units. In such programs, the Operating Unit parameter field is disabled. Similarly, reports can be run for a single org or globally (across operating units). Defaulting of the operating unit value takes place in the following manner: When MOAC is enabled, the value of o f the operating unit for the MO: Security profile option is defaulted based on the system profile option MO: Default Operating Unit. When MOAC is not enabled, the value of the operating unit is the default for MO: Operating Unit profile option. For more details on MOAC in Oracle Order Management, please refer to the Oracle Order Management User’s Guide and Oracle Order Management Implementation Manua l.

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Multiple Organization Access Control Setup Chapter 3 - Page 10

Setting Up MOAC

Setting up MOAC There are various operating unit security scenarios that can exist in an enterprise: • There is only one Operating Unit. • There are multiple Operating Units, Units, but users have access to only one Operating Unit. • There are multiple Operating Units, Units, and users have access to some some of the Operating Units. • There are multiple Operating Units, Units, and users have access to all Operating Units. Units. 1. Define Organizations and Relationships: Use the HR responsibility responsibility to create organizations  – (N) HRMS Management > Work Structures > Organization > Description. 2. Assign Responsibilities: Responsibilities: Use the System Administrator responsibility to assign responsibilities to your user – (N) Security > Users > Define. 3. Define Organization Hierarchy (optional): Use the HR responsibility responsibility to create a hierarchy for the organizations that you have hav e created. In addition to a primary reporting hierarchy used in HR, you can define multiple hierarchies for matrix management, reporting, and for security.

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Multiple Organization Access Control Setup Chapter 3 - Page 11

4. Define Security Profile: Use the HR responsibility to define a security profile – (N) HRMS Management > Security > Profile. You can either define security profiles based on an organization hierarchy or a list of organizations. 5. Run Security List Maintenance concurrent request: This concurrent program builds a list of operating units that are associated with the security profile. The list is available so that it can be used and validated by other module APIs. 6. Set the Security Profile option for each Responsibility: Once the security security profiles are created, you can assign the values to the MO: Security Profile option at the responsibility level. Use the System Administrator responsibility for this – (N) Profile > System. 7. Setup a default operating operating unit: Use the profile option MO: Default Operating Unit to default the operating unit in various windows. You can set the profile option at the responsibility or user level. 8. Run the Setup Validation Report: Use the System Administrator Administrator responsibility responsibility to check for any setup-related issues that might have occurred during MOAC setup. The report  parameters are: •

Active Responsibilities Only: Select Yes or No to to validate validate only only the the active active responsibilities on the report. The default value is Ye s.

•

Correct Customer Customer Attributes: Select Yes or No to correct the customer attributes. If you choose Yes, the report deletes the operating unit-specific data from the Customer records. The default value is No.

•

Correct Supplier Attributes: Select Yes or No No to correct the the supplier attributes. If you choose Yes, the report deletes the operating unit-specific data from the supplier records. The default value is No.

For more information on setting up MOAC, plea se refer to the Oracle Applications Multiple Organizations Implementation Guide. Guide.

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Multiple Organization Access Control Setup Chapter 3 - Page 12

Guided Demonstration – Setting Up Guided Deomonstration Setting Up MOAC  Notes: Enter the following enterprise structure: Top Org with 2 Operating Units. Both Operating Units have an Inventory Org each.

Responsibility: HRMS Management (N) > HRMS Manager > Work Structures Structures > Location 1. Enter the the following following details for some new locations: Scope: Global  Name: enter a name starting with your intials (e.g. XX-OrgLocation) Description: any description (T) Address Details

2. Address flexfield – enter the following: Address Line 1: 301 Patriots Road City: San Diego State: CA Zip Code: 92130 • • • •

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Multiple Organization Access Control Setup Chapter 3 - Page 13

• •

County: San Diego Country: United States

3. (B) OK 4. (N) Inventory > Setup > Organizations > Organizations 5. Click (B) New in the Find window and in the Organizations window, enter the location (XX-OrgLocation) that you created in the previous steps.

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Multiple Organization Access Control Setup Chapter 3 - Page 14

6. (T) Shipping Details: •

Enter a Contact

•

The Ship-To Location should default as your location name

•

Ensure that the following boxes are checked:

o Ship-To Site o Bill-To Site o Receiving Site o Internal Site o Office Site 7. (M) Save. 8. Similarly, create locations for your other orgs: OU1, OU2, InvOrg1, InvOrg2. Select the Global button for determining the scope of the location. Possible names that you could use for the locations:

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Multiple Organization Access Control Setup Chapter 3 - Page 15

•

XX-OU1-Location

•

XX-OU2-Location

•

XX-InvOrg1-Location

•

XX-InvOrg2-Location

9. (N) > HRMS Manager Manager > Work Structures > Organization Organization > Description 10. A Find window pops up prompting you to search for an org. Click (B) New to create a new org. 11. Create the following orgs in the Organization window one by one. Leave the Type field  blank and enter the effective dates for the org.

Org Name

L ocation ocation

I ntern ntern al or External

Organization Classification

XX-TOP

XX-OrgLocation

Internal

GRE/Legal Entity

XXXX-OU1 OU1

XX-O XX-OU1 U1-L -Loc ocat atiion

Inter nterna nall

Oper Operat atin ing g Unit nit

XXXX-OU2 OU2

XX-O XX-OU2 U2-L -Loc ocat atiion

Inter nterna nall

Oper Operat atin ing g Unit nit

XX-InvOrg1

XX-InvOrg1Location

Internal

Inventory Organization

XX-InvOrg2

XX-InvOrg1Location

Internal

Inventory Organization

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Multiple Organization Access Control Setup Chapter 3 - Page 16

12. When you save your work, you will be prompted with a flexfield screen to display more information. Accept all defaults and enter USA for Legislation and USD for Currency. 13. (N) > HRMS Manager > Work Structures Structures > Organization > Hierarchy Hierarchy 14. Enter a hierarchy for your organization structure. 15. In the Name field enter a Name for your hierarchy. 16. Enter a Version Number and Start Date for the new hierarchy. 17. Using F11 and Ctrl-F11, query for your top organization in the Organization region >  Name field. Please note that if your organization classification is a Business Group it will not appear in this search result list.

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Multiple Organization Access Control Setup Chapter 3 - Page 17

18. In the Subordinates sub-region, enter the operating units and click the Down arrow key to enter a subordinate (Inventory Org) for each operating unit. 19. Save your work and exit the window. 20. (N) > HRMS Manager > Security > Profile 21. Enter a Name and a Business Group. 22. Select the Security Type as Secure organizations by organization hierarchy and/or organization list. 23. Enter your Organization Hierarchy name (you created it in the steps above). 24. Check the Include Top Organization box and the Exclude Business Groups box. 25. Enter Operating Unit in the Classification field and enter the name of your operating unit. You need to do this for both operating units that you have created.

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Multiple Organization Access Control Setup Chapter 3 - Page 18

26. Save your work. 27. Run the Security List Maintenance Maintenanc e concurrent program. (M) View > Requests > Security List Maintenance with the following parameters: •

Generate Lists For: All Security Profiles or One Named Secu rity Profile

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Multiple Organization Access Control Setup Chapter 3 - Page 19

28. Responsibility: System Administrator 29. (N) > Profile > System 30. When you have created the security profile, you can assign the value to the MO: Security Profile option at the responsibility responsibility level. You can select the same security security profile for multiple responsibilities.

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Multiple Organization Access Control Setup Chapter 3 - Page 20

31. Assign a default operating unit to the profile option MO: Default Operating Unit. (N) > Profile > System. 32. Run the Setup Validation Report to check if the setup steps have been performed successfully.

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Multiple Organization Access Control Setup Chapter 3 - Page 21

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Multiple Organization Access Control Setup Chapter 3 - Page 22

Summary

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Multiple Organization Access Control Setup Chapter 3 - Page 23

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Multiple Organization Access Control Setup Chapter 3 - Page 24

Oracle Inventory Setup for Oracle Order Management Chapter 4

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Oracle Inventory Setup for Oracle Order Management Chapter 4 - Page 1

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Oracle Inventory Setup for Oracle Order Management Chapter 4 - Page 2

Oracle Inventory Setup for Oracle Order Management

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Oracle Inventory Setup for Oracle Order Management Chapter 4 - Page 3

Objective

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Oracle Inventory Setup for Oracle Order Management Chapter 4 - Page 4

Overview

Overview Oracle Inventory treats many many different types of things as inventory. Inventory can be: • Finished goods that you sell sell to customers • Services that you sell to customers • Spare parts for maintenance • Raw materials for manufacturing processes • Inventory you purchase from from a supplier on consignment

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Oracle Inventory Setup for Oracle Order Management Chapter 4 - Page 5

Receipt to Issue Lifecycle

Receipt to Issue Lifecycle Oracle Inventory uses the receipt to issue proce ss to manage your inventory. When inventory inv entory arrives in your warehouse you receive it. it. After you receive inventory, you can transfer transfer it within your organization or to another organization. Finally, you can issue material out of Oracle Inventory.

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Oracle Inventory Setup for Oracle Order Management Chapter 4 - Page 6

Inventory Organizations

Inventory Organizations An inventory organization is a facility where you store and transact items. When you yo u implement Oracle Inventory, you must define one or more inventory organizations. Inventory organizations represent distinct entities in your enterprise and can be one of the following: • A physical entity entity such as a manufacturing facility, warehouse, or distribution center. • A logical entity such as an item item master organization, which you use to define items. items. An inventory organization may have ha ve the following attributes: • Its own location, ledger, costing method, workday calendar, and items. • Share one or more of these characteristics with other organizations.

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Oracle Inventory Setup for Oracle Order Management Chapter 4 - Page 7

Setting Up Locations

Setting Up Locations Locations define information that describe the physical locations of employees and organizations. Locations are shared between Oracle Inventory, Oracle Purchasing, Oracle Human Resource Management Systems, Oracle Order Management, and Oracle Shipping Execution. Locations flagged as global locations are are available to all business groups. groups. You can associate each organization with only one location; however, you can associate more than one organization with the same location.

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Oracle Inventory Setup for Oracle Order Management Chapter 4 - Page 8

Inventory Organization Structure

Inventory Organization Structure An inventory organization may have one or more subinventories. Subinventories are unique  physical or logical separations of material inventory, such as raw material, finished goods, or defective goods. All material within an organization is stored in a subinventory. You must define at least one subinventory for every organization. You define subinventories by organization. Each subinventory must contain the following information: • Unique alphanumeric name • Status • Cost Group Group (if you have Oracle Warehouse Warehouse Management installed) • Parameters • Lead times • Sourcing information • Account information For more information about subinventories see Defining Sub inventories, Oracle Inventory User’s Guide. Guide. Copyright © Oracle, 2007. All rights reserved.

Oracle Inventory Setup for Oracle Order Management Chapter 4 - Page 9

Subinventories may consist of one or more locators. You use locators to identify physical areas within subinventories where you store inventory items. You can track items by locator and restrict items to a specific locator. Locator control is optional in Oracle Inventory.

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Oracle Inventory Setup for Oracle Order Management Chapter 4 - Page 10

Sample Inventory Organization

Sample Inventory Organization

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Oracle Inventory Setup for Oracle Order Management Chapter 4 - Page 11

Guided Demonstration - Creating Subinventories Responsibility: Responsibility: Oracle Order Management Super User, Vision Operations USA 1.

(N) Inventory >Setup > Organizations > Subinventories

2.

(M) File > New

3.

Enter the following subinventory information:  Name: Raw Description: Raw Materials Locator Control: Item Level − − −

4.

(B) Open.

5.

Select Storage as the subinventory Type.

6.

(M) File > Save.

7.

(M) File > Close Form.

8.

(M) File > Close Form.

Verifying Subinventories 9.

(N) Change Organization.

10. Select M2 M2 Boston Manufacturing. 11. (N) Setup > Organizations > Subinventories 12. (M) View > Find. 13. Enter Raw in the Find Field. 14. Click OK. 15. Note that subinventory Raw is not available in M2. 16. (M) File > Close Form.

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Oracle Inventory Setup for Oracle Order Management Chapter 4 - Page 12

Practice - Creating Subinventories Overview In this practice you will learn how to create two subinventories.

Assumptions •

You are skilled in Oracle navigation.

•

Responsibility > Inventory, Vision Operations USA

•

You must have access to an Oracle Application Vision database or comparable c omparable training or test instance at your site on which to complete this practice.

Tasks If necessary, change your Organization to Seattle (M1). Create four subinventories for your team. Create one subinventory for your finished finished goods (FGI) stock, a Main Stores (MAIN) subinventory, a Raw Materials (RM) subinventory, and Low Value (LV) items subinventory. Your Low Value subinventory must be a non-tracked subinventory. Use the following naming convention to differentiate your team from other teams (XXFGI) where the pound sign represents your team number. After completing the lab, answer the following questions. 1.

In which organization are your new subinventories?

2.

Determine if XXFGI exists in M2- Boston Manufacturing and why.

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Solution - Creating Subinventories Responsibility = Inventory, Vision Operations USA 1.

2.

Change Organization to M1 Seattle. •

(N) Change Organization

•

Choose Seattle Manufacturing

•

Select OK

Navigate to the Sub-inventories window. •

3.

(N) Setup > Organizations > Subinventories

(B) New  Name: Description: Status: Type: Locator Control: − − − − −

XXFGI Finished Goods Inventory Active Storage Item Level

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Oracle Inventory Setup for Oracle Order Management Chapter 4 - Page 14

4.

(M) File > Save

5.

(M) File > New.  Name: Description: Type: Status: Locator Control: − − − − −

XXMain Main Stores Storage Active Dynamic Entry

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Oracle Inventory Setup for Oracle Order Management Chapter 4 - Page 15

6.

(M) File > Save

7.

(M) File > New  Name: Description: Status: Type: Locator Control: − − − − −

XXRM Raw Materials Active Storage None

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Oracle Inventory Setup for Oracle Order Management Chapter 4 - Page 16

8.

(M) File > Save

9.

(M) File > New  Name: XXLV Description: Low Value Inventory Status: Unserviceable: Not Available for Netting, ATP and Reservations Type: Storage Locator Control: None Quantity Tracked: Deselected − − − − − −

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Oracle Inventory Setup for Oracle Order Management Chapter 4 - Page 17

10. Save and Close window. •

(M) File > Save

•

(M) File > Close Form

11. In which organization are your new subinventories? M1 Seattle Manufacturing

Verifying Subinventories 12. Does a subinventory called XXFGI exist in M2 Boston Manufacturing? No, you created your subinventories in M1 Seattle Manufacturing. 13. (N) Change Organization. •

Select M2 Boston Manufacturing.

14. (N) Setup > Organizations > Subinventories. 15. (M) View > Find. Copyright © Oracle, 2007. All rights reserved.

Oracle Inventory Setup for Oracle Order Management Chapter 4 - Page 18

16. (M) File > Close Form.

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Oracle Inventory Setup for Oracle Order Management Chapter 4 - Page 19

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Oracle Inventory Setup for Oracle Order Management Chapter 4 - Page 20

Interorganization Shipping Networks

Interorganization Interorganization Shipping Networks An interorganization shipping network describes the relationships and accounting information  between a shipping organization and a destination organization. You must define a shipping network between two organizations before you can transfer material between organizations. When you setup a shipping network you must select a transfer type. Th e choices are intransit or direct. If you choose intransit, then Oracle Inventory moves material to an intermediary state  before it reaches the destination organization, and a receipt transaction is required in the destination organization once the material arrives in order to retrieve it. If you choose direct, Oracle Inventory moves the material directly to the destination organization. For both however, you can determine default receipt rec eipt routing and whether internal orders are required to transfer material. If you choose intransit as the transfer type you can determine: • Shipping methods • GL accounts to use in transit • Material ownership during transfers • Planning lead-times • Transfer charges Copyright © Oracle, 2007. All rights reserved.

Oracle Inventory Setup for Oracle Order Management Chapter 4 - Page 21

For more information see Interorganization Shipping Networks, Oracle Inventory User’s Guide. Guide.

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Oracle Inventory Setup for Oracle Order Management Chapter 4 - Page 22

Shipping Method

Shipping Method Shipping methods are the way you ship material. When you create a shipping method, you must enable it before you can use it in a shipping network. If you disable a shipping method you cannot use it in a shipping network.

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Oracle Inventory Setup for Oracle Order Management Chapter 4 - Page 23

Units of Measure

Units of Measure You define units of measure for tracking, moving, storing, and counting items. Primary Unit of Measure When you define an item you establish a primary unit of measure. measure. The system tracks on-hand quantity and calculates transactions based on the primary unit of measure. Secondary Unit of Measure You can optionally establish a secondary unit of measure (dual unit of measure control) for an item. If an item is under dual unit of measure control, then the system tracks on-hand quantity  based on both the primary and secondary units of measure. Secondary unit of measure can be used for cases where you need n eed to track in two units of measure and there is no constant conversion between the two unit of measures (UOMs). For example, chickens can be tracked in pounds and eaches.

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Oracle Inventory Setup for Oracle Order Management Chapter 4 - Page 24

Uses of Units of Measure

Uses of Units of Measure • Planning Products - Forecasting and consumption - Master scheduling - Material requirements planning • Work in Process - Shop floor moves - Resource transaction - Completion and return transactions - Inquiries and reports • Bills of Material and Engineering - Defining bills of material - Defining engineering items

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Oracle Inventory Setup for Oracle Order Management Chapter 4 - Page 25

Unit of Measure Class

Unit of Measure Class Unit of measure classes represent groups of units of measure with similar characteristics. A unit of measure class contains a base unit of measure. You use the base unit of measure measure to  perform conversions between units of measure in the class. For this reason, the base unit of measure should represent the other units of o f measure in the class, and be one o ne of the smaller units. For example, quantity is a unit of measure class and each, dozen, and gross are examples of units of measure within the class. The unit of measure each is the base unit of measure for this class.

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Oracle Inventory Setup for Oracle Order Management Chapter 4 - Page 26

Guided Demonstration - Creating Unit of Measure Classes C lasses Responsibility: Responsibility: Order Management Super User, Vision Operations USA 1.

(N) Inventory> Setup > Units of Measure > Classes.

2.

(M) File > New.

3.

Enter the following unit of measure information:  Name: XX-Metric Description: XX-Metric Class Base Unit XX-Meter UOM: XXM − − − −

4.

(M) File > Save.

5.

(M) File > Close Form.

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Oracle Inventory Setup for Oracle Order Management Chapter 4 - Page 27

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Oracle Inventory Setup for Oracle Order Management Chapter 4 - Page 28

Unit of Measure Conversions

Unit of Measure Conversions A unit of measure conversion is a mathematical relationship between two different units of measure. For example, 16 ounces = 1 pound, or 2.2 pounds = 1 kilogram. If you want to transact items in units of measure belonging to classes other  than  than their primary UOM class, you must define conversions between the base units of measure in different UOM classes.

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Oracle Inventory Setup for Oracle Order Management Chapter 4 - Page 29

Guided Demonstration - Defining Unit of Measure Conversions Responsibility: Responsibility: Order Management Super User, Vision Operations USA 1.

(N) Setup > Units of Measure > Conversions

2.

(M) File > New.

3.

Enter XX-Centimeter in the Unit field.

4.

Enter 0.01 in the Conversion field.

5.

(M) File > New.

6.

Enter XX-Kilometer in the Unit field.

7.

Enter 1000 in the Conversion field.

8.

(M) File > Save.

9.

(M) File > Close Form.

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Oracle Inventory Setup for Oracle Order Management Chapter 4 - Page 30

Guided Demonstration - Creating Units of Measure Responsibility: Responsibility: Order Management Super User, Vision Operations USA 1.

(N) Inventory> Setup > Units of Measure > Units of Measure.

2.

(M) File > New..

3.

Use the following information to create two new units of measure:

Name

UOM

Description

Class

XX-Centimeter

XXC

XX Centimeter

XX-Metric

XX-Kilometer

XXK

XX Kilometer

XX-Metric

4.

(M) File > Save.

5.

(M) File > Close Form.

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Oracle Inventory Setup for Oracle Order Management Chapter 4 - Page 31

Practice - Defining Units of Measure Overview In this lab you will be doing the following: •

Defining Unit of Measure Classes

•

Defining Units of Measure

•

Setting up Unit of Measure Conversions

Assumptions •

•

You are skilled in Oracle Navigation You must have access to an Oracle Application Vision database or comparable c omparable training or test instance at your site on which to complete this practice.

Tasks 1. Define unit of measure class: •

•

Define the unit of measure class, Quantity Class with the base unit of measure Each. Use your team number (XX) to uniquely unique ly identify your unit of measure class.

2. Define unit of measure: •

Define the following units of measure for your class. (Use your team number (XX) to uniquely identify your units of measure.) Dozen Gross Case

− − −

3. Set up UOM conversions: •

•

Set up Standard conversion for your units of measure. Use your team number to uniquely identify your class from the other teams in the classroom.

Note: A Gross = 144 each, and a case = 24 each.

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Oracle Inventory Setup for Oracle Order Management Chapter 4 - Page 32

Solution – Defining Units of Measure Responsibility = Order Management Super User, Vision Operations USA Defining Unit of Measure Classes 1.

Navigate to the UOM Classes window. •

(N)Inventory > Setup > Units of Measure > Classes

2.

The application prompts you to select an organization if it is a first-time first-time access to the database. Select M1 Seattle Manufacturing from the list of values.

3.

(M) File > New  Name Description Base Unit UOM (abbreviation) − − − −

4.

XX-QTY XX-Quantity Class XX-Each XXE

(M) File > Save.

Defining Units of Measure 5.

Navigate to the Units of Measure window. •

6.

(B) Units of Measure

(M) File > New Copyright © Oracle, 2007. All rights reserved.

Oracle Inventory Setup for Oracle Order Management Chapter 4 - Page 33

7.

Enter the units of measure information according to the following table:

 Name

UOM

Description

XX-Dozen

XXD

XX Dozen UOM

XX Gross

XXG

XX Gross UOM

XX Case

XXC

XX Case UOM

Note: Select (M) File > New between each new unit of measure.

8.

(M) File > Save.

9.

(M) File > Close form

Setting up Unit of Measure Conversions 10. Navigate to the Unit of Measure Conversions window. •

(B) Setup > Units of Measure > Conversions

11. (M) File > New 12. Enter the unit of measure conversion information according to the following table: Unit

Class

Conversion

Base Unit

XX-Dozen

XX-Qty

12

XX-Each

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Oracle Inventory Setup for Oracle Order Management Chapter 4 - Page 34

XX-Gross

XX-Qty

144

XX-Each

XX-Case

XX-Qty

24

XX-Each

Note: Select (M) File > New between each new unit of measure conversion. Note:  Verify that you are creating a standard unit of measure conversion.

13. (M) File > Save. 14. (M) File >Close Form.

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Oracle Inventory Setup for Oracle Order Management Chapter 4 - Page 35

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Oracle Inventory Setup for Oracle Order Management Chapter 4 - Page 36

What is an Item?

What is an Item? An item is a part or service you: • Purchase • Sell • Plan • Manufacture • Stock • Distribute • Prototype Items can also be containers for items as well as components you build into other items.

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Oracle Inventory Setup for Oracle Order Management Chapter 4 - Page 37

Steps to Setup, Define, and Maintain Items

Steps to Setup, Define, and Maintain Items The following are the steps for creating and maintaining items: • Define Inventory organization. • Create the item templates. • Use the templates or existing items items to define items. items. • Enter values for additional item attributes. • Assign a status to the item. • Enable the item in organizations. • Update the organizational-level attributes values. • Assign categories to the item (optional) • Assign items to catalog groups (optional) • Define item relationships (optional) • Delete items (optional)

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Oracle Inventory Setup for Oracle Order Management Chapter 4 - Page 38

Defining Items

Defining Items Define only the information you need to maintain the item. You cannot define an item at the organization level. Oracle Inventory automatically switches to the Master Item window when you define a new item.

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Oracle Inventory Setup for Oracle Order Management Chapter 4 - Page 39

Defining Items

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Oracle Inventory Setup for Oracle Order Management Chapter 4 - Page 40

Item Master Organization

Item Master Organization An item master organization is a logical entity e ntity that you use to define items. You use the other organizations to store and transact inventory. After you define an item in the item master, you y ou can assign it to any number of other organizations. There is no functional or technical difference between the item master organization and other organizations; however, it is recommended that you limit the item master to an item definition organization. You should also define one item master organization per Oracle Inventory implementation. You can use the same item master for child organizations across different ledgers. Item masters are distinct entities with no relationship to each other. Y ou cannot associate items in one item master organization with another item master organization. You c annot copy items across item master organizations. Defining the Item Master Organization You create the item master organization in the same way that you create other inventory organizations. • You use use the Organization window to create the item master organization • Use the Organization Parameters window to specify specify the organization as the the Item Master. Copyright © Oracle, 2007. All rights reserved.

Oracle Inventory Setup for Oracle Order Management Chapter 4 - Page 41

• You assign child organizations to the item master master organization. - Note that the item master uses itself as its item master.

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Oracle Inventory Setup for Oracle Order Management Chapter 4 - Page 42

Item Validation Organization

Item Validation Organization The item validation organization contains all the items that you sell to customers. You set the Item Validation Organization parameter in the Parameters window. You must set assign an item validation organization for each operating unit. You must also define all transactable items in the item validation organization. Typically, Ty pically, you set the item master organization as the item validation organization for each operating unit; however, you can set it to any organization within the operating unit.

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Oracle Inventory Setup for Oracle Order Management Chapter 4 - Page 43

Item Attributes

Item Attributes Item attributes are the collection of information about an item.

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Oracle Inventory Setup for Oracle Order Management Chapter 4 - Page 44

Unit of Measure Attributes

Unit of Measure Attributes You use the units of measure measure attributes to track items in the warehouse. The following are the unit of measure attributes and their definitions: • Primary Unit of Measure:  This is the stocking and selling unit of measure. Any necessary conversions are based on this unit of measure. The primary unit of measure is the default for invoices and credit memos entered in Oracle Receivables. • Tracking:  The system can track the item in either the primary only or the primary and secondary unit of measure. If the system tracks the item by the primary and secondary unit of measure this is called dual unit of measure control. • Pricing:  This attribute controls if pricing is based on the primary or secondary unit of measure • Defaulting:  This attribute controls the behavior of dual unit of measure controlled items. - Fixed: The system system stores inventory in both the primary and secondary units of measure. You can enter an item quantity in one unit of measure, and the system converts the quantity to the secondary unit of measure and displays both quantities - Default: The system stores stores inventory in both the primary and secondary units of measure. You can enter an item quantity in one unit of measure, and the system Copyright © Oracle, 2007. All rights reserved.

Oracle Inventory Setup for Oracle Order Management Chapter 4 - Page 45

converts the quantity to the second unit of measure and displays both quantities. You can change the quantity in the secondary unit of measure, without changing the quantity in the primary unit of measure. - No Default: The system stores inventory in both the primary and secondary units of measure. Use this option when the default defau lt conversion between the two units un its of measure is usually not the same. The system does not automatically automatically display in the secondary unit of measure when you specify the quantity for the primary unit of measure. You manually enter the quantity of the secondary unit of measure before you process a transaction. The secondary quantity can fluctuate from the default conversion by the factors that you specify in the Deviation + and Deviation attributes.

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Oracle Inventory Setup for Oracle Order Management Chapter 4 - Page 46

Order Management Item Attributes

Order Management Item Attributes The following item attributes are specific to Oracle Order Mana gement. Customer Ordered:  You use this attribute to indicate whether an item can be ordered by external customers. You can add any customer orderable items to price lists in Oracle Order Management. If you enable this attribute, you can temporarily exclude an item from being ordered by turning disabling Customer Orders Enabled. Customer Orders Enabled:  You use this attribute to indicate whether a customer can currently order an item. If you enable ena ble this attribute, then you can specify the item in the Sales Orders window in Oracle Order Management. You can initially define an item with Customer Ordered Item enabled and Customer Orders Enabled disabled. Consequently, you can define  prices for the item, but you cannot place an order for the item. Shippable : You use this item attribute to Indicate whether you can ship an item to a customer. Oracle Shipping Execution uses the pick release program to make these items available for shipping. A warning is issued if you change the value of this attribute when open sales order lines exist. OE Transactable:  You use this attribute to indicate whether Oracle Order Management can  place demand for an item. If you enable Shippable, then you usually enable OE Transactable. Copyright © Oracle, 2007. All rights reserved.

Oracle Inventory Setup for Oracle Order Management Chapter 4 - Page 47

For items you do not ship, you may still want to enable OE Transactable if you use the items in forecasting or planning. The system issues a warning if you change the value of this attribute when open sales order lines exist for the item. You cannot disable this attribute if demand exists. Pick Components:  You use this item attribute to indicate whether an item has a bill of material with options, classes, or included items picked from finished goods inventory. You must enable this item attribute for pick-to-order items. You must disable this item attribute for assemble-to-order items and items without a bill of material. Ship Model Complete:  You use this item attribute to indicate whether any configuration derived from this model can ship only when all required quantities of all configuration components (options or included items) are available. If you enable this attribute, then the Pick Components attribute and the profile option OE: Reservations must must be Yes; and the BOM Item Type attribute can be Model or Standard. Returnable:  You use this item attribute to indicate whether customers can return an item. If an item is returnable, you can enter e nter it on the Returns window in Oracle Order Management. Order Management uses this item attribute with the item attributes Stockable and Transactable to determine which authorized returned items you can physically receive into inventory. RMA Inspection Required:  You use this item attribute to indicate whether to require an inspection on returned items. Financing Allowed:  You use this item attribute to indicate if a customer can finance an item. Shipping Subinventory:  You this item attribute to determine the default subinve ntory for shipping. Default Shipping Organization:  This is the primary shipping organization for the item. This organization appears on the Enter Orders window if the item is the source attribute of the warehouse object in the standard value rule set for the order. This organization appears on the Enter Returns window if a receiving warehou se is not defined on the customer or order type.

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Oracle Inventory Setup for Oracle Order Management Chapter 4 - Page 48

Order Management Item Attributes

Order Management Item Attributes (cont.) Check ATP:  You use this item attribute to indicate whether to check available to promise or capable to promise information when placing demand. ATP Rule: You use this item attribute to indicate an available to promise promise (ATP) rule. ATP rules define supply and demand sources, time-fence parameters, and available-to-promise calculation methods. ATP Components:  You use this item attribute to indicate whether to perform available to  promise checking for components in the bill of material for ATO and PTO items. These components are included in ATP checking if Check ATP is enabled. Picking Rule: This item attribute determines the order in which subinventories, locators, lots, and revisions are picked. This rule will not be employed in Oracle Warehouse Managementenabled organizations. Default SO Source Type:  You use this item attribute to indicate if an item is to be drop shipped. If the value is internal, the item will not be drop shipped. If the value is external, then the item will be drop shipped. Charge Periodicity:  This is the the time the system uses to price a persistent or recurring service or product. The system derives the list of values for this attribute from the profile Copyright © Oracle, 2007. All rights reserved.

Oracle Inventory Setup for Oracle Order Management Chapter 4 - Page 49

option OM: UOM Class for Charge Periodicity. Each unit of measure (UOM) in this class is a  periodicity value. An item has only one periodicity value, and the default value is null. Over Shipment:  This item attribute determines the amount of the shipment you can exceed at the time of ship confirmation. Under Shipment: This item attribute attribute determines the amount of the shipment you can ship  below at the time of ship confirmation. Over Return:  This item attribute determines the amount of the shipment you can exceed at the time of receiving or receipt creation. Under Return:  This item attribute determines the lower limit of the received qu antity to be considered as full receipt.

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Oracle Inventory Setup for Oracle Order Management Chapter 4 - Page 50

Item Validation

Item Validation Oracle Order Management derives the value of item attributes from two different sources: the item validation organization and the shipping organization. Oracle Order Management uses item attributes internally or on the sales order line. It ca tegorizes item attributes as only source and default source. Item Validation Organization • Only Source - Assemble to Order - BOM Item Type - Build in WIP - Customer Orders Enabled* - Inventory Item - Internal Orders Enabled* - Pick Components - Primary Unit of Measure - Ship Model Complete Copyright © Oracle, 2007. All rights reserved.

Oracle Inventory Setup for Oracle Order Management Chapter 4 - Page 51

- Serviceable Product Flag - Service Item Flag • Default Source - Accounting Rule - Default Shipping Organization - Invoicing Rule - Over Shipment Tolerance - Under Shipment Tolerance - Over Return Tolerance - Under Return Tolerance - Payment Terms - Tax Code * - Also validated in the Shipping Warehouse.

Shipping Warehouse • Only Source - ATP Components - ATP Rule - Check ATP - Customer Orders Enabled - Internal Orders Enabled - Invoice Enabled** - Invoiceable Item** - Lot Control - Purchasable Flag - Reservations Control - Returnable - Revision Control - Shippable - Serial Number Control - Stock Locator Control - Stockable - Subinventory Restrictions - Transactable - Pricing Quantity Source - Tracking Quantity Indicator - Secondary UOM Code ** - If you do not specify the shipping warehouse on the sales order line, then these attributes default from the item validation organization. • Default Source Copyright © Oracle, 2007. All rights reserved.

Oracle Inventory Setup for Oracle Order Management Chapter 4 - Page 52

- Charge Periodicity - COGS Account -

Default SO Source Type

Bill of Material Item Attributes - Mutually Exclusive - Optional - Include on Shipping Documents - Required for Revenue - Required to Ship Note:  All bill of material item attributes are taken from the organization specified in the item validation organization.

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Oracle Inventory Setup for Oracle Order Management Chapter 4 - Page 53

Item Status

Item Status You can use statuses to provide default values for certain item attributes to control the functionality of an item. The Item Status attribute h as a defined set of yes or no values for the status attributes. You apply the values to the status attributes when you choose an item status code when you define an item. For example, in the beginning of a product development cycle you set the Item Status attribute to Prototype with all of the status attributes defaulted to yes except for Customer Orders Enabled. When the item is ready, you change the Item Status attribute to Active to enable all item functions. You can assign one or more pending statuses for an item, to be implemented on future dates. These statuses become effective on their assigned effective dates. You can view the status history of an item if needed.

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Oracle Inventory Setup for Oracle Order Management Chapter 4 - Page 54

Item Statuses and Attributes

Item Statuses and Attributes You define an item status by selecting the value check boxes for the status attribute. You can control status attributes and item status at the item level or organization level.

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Oracle Inventory Setup for Oracle Order Management Chapter 4 - Page 55

Organization Assignment and Organization Items

Organization Assignment and Organization Items You can enable an item in all child organizations under your master organization or choose child organizations where you use the item. Oracle Inventory propagates the item to all organizations in which you want to enable it. You can enter or change organization-controlled item attributes. For example, you can choose reorder point planning in one organization and min-max planning in another organization for the same item.

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Oracle Inventory Setup for Oracle Order Management Chapter 4 - Page 56

Control Levels

Control Levels Master-Level Master-Level Control An attribute you maintain at the master level has identical values across all organizations that use the item. Organization-Level Organization-Level Control An attribute you maintain at the organization level may have different values for each organization that uses it. Attribute Control Some attributes can be maintained at only the master level or the organizational Level. Units of measure are controlled at the master level. If you are using multiple organizations, then you should maintain min-max planning at the organization level. Technical Note Master-Level Control For example, suppose you want to ensure that items defined in two organizations are transactable at the same time in both organizations. If you make the item not transactable in one organization, you want the same item to become not transactable in the other organization. Copyright © Oracle, 2007. All rights reserved.

Oracle Inventory Setup for Oracle Order Management Chapter 4 - Page 57

Organization-Level Control

Suppose only one of the two organizations in your Oracle Inventory implementation performs manufacturing operations, while the other organization is strictly a distribution warehouse. For a finished good item used in both organizations, you would want the flexibility to select the Build in WIP status attribute check box in the manufacturing organization, and clear the Build in WIP status attribute check box in the distribution organization.

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Oracle Inventory Setup for Oracle Order Management Chapter 4 - Page 58

Guided Demonstration - Defining Items Responsibility: Responsibility: Oracle Order Management Super User, Vision Operations USA 1.

(N) Inventory > Items > Master Items.

2.

Define an item using the following information. Item: AS18456 Description: Lap Top Assembly − −

3.

(M) Tools > Copy From.

4.

Select the Finished Good template from the LOV.

5.

Click Apply.

6.

Click Done.

7.

(M) File > Save.

8.

(M) Tools > Organization Assignment.

9.

Enable the Item in M1 Seattle.

10. (M) File > Save. 11. (M) File > Close Form.

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Oracle Inventory Setup for Oracle Order Management Chapter 4 - Page 59

Practice - Practice - Defining Items Overview In this practice you will learn how to define items, assign item attributes, and enabled items in organizations.

Assumptions •

You are skilled in Oracle navigation.

•

Responsibility: Oracle Order Management Super User, Vision Operations USA. You must have access to an Oracle Application Vision database or comparable c omparable training or test instance at your site on which to complete this practice.

•

Tasks Create a Standard Customer 1. Login using the following username and password: User: mfg Password: welcome • •

2. Set up a Customer with the required defaults to process Sales Orders. •

(N) Customers > Standard.

Find/Enter Create Organization window: Organization Name: XX-Big City Electronics (where XX is your initials) initials) •

4. (T) Account Classification: High Technology Account Type: External Sales Channel: Commercial − − −

5. (T) Sites −

(B) Create Site Purpose

5.

Location

Bill To

Primary

Bill To

Accounts Payable

Blank 

Selected

Ship To

Rece Receiv ivin ing g Dock Dock A

Blan Blank  k 

Selected

(T) Account Profile Profile Class: DEFAULT −

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Oracle Inventory Setup for Oracle Order Management Chapter 4 - Page 60

6.

(T) Order Management Price List: Corporate Free On Board Point: Customer Site Freight Terms: Prepaid Warehouse: Seattle Manufacturing − − − −

7.

(T) Addresses (B) New Country: United States Address: 222 W Las Colinas Blvd (suggestion: Add a 2nd address line as an identifier to use in future practices -- Your Initials) Postal Code: 94401 (select San Mateo from the the list that appears when you enter the  postal code. The city, county and state should default) − − −

−

8.

(B) Open, (T) Details (repeat steps 7 and 8 for the Bill to and the Ship to) Payment Terms: 30 Net Salesperson: Abbott, Rachel − −

9.

Save your work and close the window.

10. Note the Site Site Number ______________

Create Items Use the finished goods template to create five items. XX-ItemXX XX-Pager XX-Palm Pilot XX-Phone XX-Phone Card − − − − −

Note: Use the following naming convention for your items where XX represents represents either your initials or the number assigned to you by your instructor. Be sure to enable your items in M1 Seattle and M2 Boston.

Processing Miscellaneous Receipt Transactions Use the Miscellaneous Transactions window to receive the material in to inventory.

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Oracle Inventory Setup for Oracle Order Management Chapter 4 - Page 61

Solution - Defining Items Responsibility, Responsibility, Oracle Order Management Super User, Vision Operations USA Create Items 1.

Navigate to the Master Items window •

2.

(N) Inventory > Items > Master Items

Create the no inventory controls item:  Name: XX-Item01 Description Anything you want. − −

3.

(M) Tools > Copy From

4.

Enter Finished Goods in the Template field

5.

(B) Apply.

6.

(B) Done

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Oracle Inventory Setup for Oracle Order Management Chapter 4 - Page 62

7.

(M) File > Save

8.

(M) Tools > Organization Assignment

9.

Assign the item to the following inventory organizations: Org: M1 Seattle Manufacturing Org: M2 Boston Manufacturing − −

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Oracle Inventory Setup for Oracle Order Management Chapter 4 - Page 63

10. (M) File > Save. 11. Repeat steps 2-10 to create the following items: XX-Pager, XX-Pager, XX-Palm Pilot, XX-Phone, and XX-Phone Card. 12. When you are finished creating the items, save your work and close the window.

Processing Miscellaneous Receipt Transactions You can use the miscellaneous receipt window to receive material receive material in to inventory. 13. Navigate to the Miscellaneous Miscellaneous Transaction window. •

(N) Inventory > Transactions > Miscellaneous Transaction

 Note: If the organization window appears, select M1-Seattle Manufacturing. Ensure that you are in M1 (Seattle) organization organization when you enter the Miscellaneous Receipt. If you still see see organization V1, (N) Change Organization and select M1-Seattle Manufacturing Manufacturing from the list of values and click OK. 14. Enter the following values: Date: Defaults to current date Type: Miscellaneous receipt − −

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Oracle Inventory Setup for Oracle Order Management Chapter 4 - Page 64

−

Account: 01-580-7740-0000-000 or select Miscellaneous from the Account Aliases (LOV).

15. (B) Transaction Lines. 16. Enter the following information:

Item

Subinventory

UOM

Quantity

XX-Pager 

FGI

Ea

10000

XX-Palm Pilot

FGI

Ea

10000

XX-Phone

FGI

Ea

10000

XX-Phone Card

FGI

Ea

10000

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Oracle Inventory Setup for Oracle Order Management Chapter 4 - Page 65

17. Save your work and close the window.

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Oracle Inventory Setup for Oracle Order Management Chapter 4 - Page 66

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Oracle Inventory Setup for Oracle Order Management Chapter 4 - Page 67

Item Relationships

Item Relationships You can define relationships between items. items. This allows you to search search for items through these relationships. Except in Oracle Purchasing, these relationships relationships are for inquiry and reporting  purposes only. For example, you can create an item relationship for substitute items or items for which you can up-sell.

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Oracle Inventory Setup for Oracle Order Management Chapter 4 - Page 68

Customer Items

Customer Items A customer item is an alternate name assigned a ssigned to an item that is specific to a customer site. You use the Customer Item window to define customer items. items. You can also create cross references between customer items and internal system item numbers.

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Oracle Inventory Setup for Oracle Order Management Chapter 4 - Page 69

What are Supply and Demand?

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Oracle Inventory Setup for Oracle Order Management Chapter 4 - Page 70

 Available to Promise

Available to Promise Available to Promise (ATP) represents the quantity available for sale at any given period. The  basic formula for ATP is ATP quantity = on-hand quantity + supply - demand – shortage. Oracle Inventory enables you to define different rules that govern what is considered supply and demand. The ATP process checks the existing supply and demand to determine availability. For example, if you have 100 units of on-hand quantity on Monday, 100 units that you expect to receive on Tuesday, and 100 new orders that you plan to produce on Wednesday, the available to promise on Monday is 100, on Tuesday is 200, and on Wednesday is 300. Capable to Promise Capable to Promise is the process of committing co mmitting orders against available capacity and available inventory. For example demand for 200 units on Monday, then the system determines whether to move the availability date to Tuesday when the purchase orders and on-hand quantity make it 200 units or see if there is enough capacity and upstream components to make, procure, or transfer 100 additional units to make the availability for Monday.

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Oracle Inventory Setup for Oracle Order Management Chapter 4 - Page 71

Uses of ATP in Oracle Inventory

Uses of ATP in Oracle Inventory • You can view the earliest available date for a specific specific quantity of an item or a group of items and the available quantity of o f an item for a specific date. • You can view the supply, demand, demand, and ATP item quantities for the periods that fall  between the current date and the end of the ATP horizon.

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Oracle Inventory Setup for Oracle Order Management Chapter 4 - Page 72

Defining an ATP Rule

Defining an ATP Rule Navigation Path Inventory Responsibility (N) Setup > Rules > Available to Promise You can use the following equation to calculate the ATP quantity for each supply period. Period ATP = (period supply) – (period demand)

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Oracle Inventory Setup for Oracle Order Management Chapter 4 - Page 73

Guided Demonstration - Creating an ATP Rule Responsibility: Responsibility: Inventory, Vision Operations USA 1.

Navigate to the ATP Rules window. •

2.

(N) Inventory Setup > Rules > Available Av ailable to Promise

Enter the following information:  Name: Description: Backward Past Due Days Demand: Infinite Supply: Aggregate Order Promising Time Fence: − − − − − −

3.

ATP_Backward ATP Backward consumption Selected 10 User-defined time fence User Defined

Select the following Demand Sources: Sales Orders Internal Orders Discrete WIP Repetitive WIP − − − −

4.

Select the following Supply Sources: Discrete WIP Repetitive WIP Internal Reqs Supplier Reqa Purchase Orders On-hand Available Interorg Transfers − − − − − − −

5.

(M) File > Save

6.

(M) File > Close Form

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Oracle Inventory Setup for Oracle Order Management Chapter 4 - Page 74

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Oracle Inventory Setup for Oracle Order Management Chapter 4 - Page 75

Implementation Considerations

Implementation Implementation Considerations You should set all costing attributes at the organizational level because costing is most commonly done at organizational level. Costing of individual items is specific to individual organizations because of location and other considerations. Costing Method Costing method is chosen and set at the inventory organization level. Within ledger, an enterprise can have multiple cost methods specified at each organization level. For example, a company may have one average cost org and one standard cost org. Available costing methods are as follows: • Standard • Weighted • Average • FIFO • LIFO

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Oracle Inventory Setup for Oracle Order Management Chapter 4 - Page 76

Summary

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Oracle Inventory Setup for Oracle Order Management Chapter 4 - Page 77

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Oracle Inventory Setup for Oracle Order Management Chapter 4 - Page 78

Oracle Receivables Setup for Oracle Order Management Chapter 5

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Oracle Receivables Setup for Oracle Order Management Chapter 5 - Page 1

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Oracle Receivables Setup for Oracle Order Management Chapter 5 - Page 2

Oracle Receivables Setup for Oracle Order Management

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Oracle Receivables Setup for Oracle Order Management Chapter 5 - Page 3

Objectives

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Oracle Receivables Setup for Oracle Order Management Chapter 5 - Page 4

Overview of Trading Community Architecture

Overview of Trading Community Architecture Order Management integrates with Oracle Trading Co mmunity Architecture to access customer setup information, including party data, acco unt information, account sites, relationships and contacts. Many attributes of importance to Order Management, such as  preferred warehouse, preferred order type, set preferences, price list and many others, are stored in the TCA data model at the account and account site level and are used by Order Management as defaulting sources. In addition, Order Management, through the Add Customer functionality, enables you to input new customer accounts, addresses, and contacts. This data is pushed to the TCA schema, using TCA APIs. Add Customer functions can also be performed through Order Import in Oracle Order Management. Trading Community enables you to: • Separate entities you enter into a relationship relationship with, from the business relationship itself • Provide a common location entity that can be shared, enabling greater optimization for distributed planning • Maintain businesses businesses and people as different different entity types types • Enables multiple customer relationships relationships to be established for one common entity Copyright © Oracle, 2007. All rights reserved.

Oracle Receivables Setup for Oracle Order Management Chapter 5 - Page 5

Key Customer Related Concepts in TCA

Key Customer Related Concepts in TCA Parties Entities of type Person or Organization that can enter into business relationships. Parties can also be of type Relationship. For Fo r example, Joe as himself is a party of type Person, but Joe as a contact for Vision Corporation is a party of type Relationship. Every party in the TCA Registry has a unique Registry ID. TCA includes an extensive variety of information for parties, for example party name, addresses, contacts, and contact points. Joe as a person can have a personal phone number that differs from the phone number for the relationship of Joe as a contact. Party sites Addresses that parties use for specific purposes, or uses. Customers Parties with whom you have a selling relationship. Customer accounts The business relationships between you and your customers.

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Oracle Receivables Setup for Oracle Order Management Chapter 5 - Page 6

Note:  Order Management operates at the account level only, that is, party information is not displayed in the user interface. Further, party identification is not entered through any windows. Parties are created in the background when accounts are saved. Customer account sites

Party sites used in the context of customer accounts for specific purposes, or uses, for exa mple ship-to and bill-to account sites. Locations

Geospatial points, usually defined by an address. Contacts

People who have a contact or employment relationship with an organization or person. Contact points

Means of contact, for example, phone and e-mail address. TCA also includes conceptual functionality that helps you manage and understand your trading community. For example, you can use relationships to model the roles that parties play with respect to one another, and classifications to classify entities.

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Oracle Receivables Setup for Oracle Order Management Chapter 5 - Page 7

 Adding Customers in Order Management Management

Adding Customers in Order Management (N) Order Management > Customers > Standard Oracle Order Management enables you to add customers and update existing customers through the use of the Customers page. TCA APIs and the profile profile option OM: Add Customer are used to enable customer definition in Order Management. • OM: Add Customer: This profile option determines which users can access the Order Management Customer window to enter customers, customer add resses, and customer contact information. Select from: - All: Users can create new customers, customer addresses, and customer contacts. - None: User cannot create new customers, customer addresses, and customer contacts. - Address and Contact only: Users can access the Add Customer window to create both new customer addresses and/or customer contacts for existing customers only The default for this profile option is None is None.. • TCA APIs: The TCA Data Sharing and Security (DSS) feature enables you to define define rules that determine who can create, update or delete customer data. For more information see the Oracle Trading Community Architecture Administration Guide. Copyright © Oracle, 2007. All rights reserved.

Oracle Receivables Setup for Oracle Order Management Chapter 5 - Page 8

Practice - Creating a Customer Overview In this practice you will learn how to create a customer in Oracle Order Management Mana gement

Assumptions •

You must have access to an Oracle Application Vision database or comparable c omparable training or test instance at your site on which to complete this practice.

•

Your instructor will provide login information.

•

Replace XX with the number numbe r provided by your instructor or your initials.

•

Use Order Management Super User, Vision Operations (USA) or comparable Super User Order Management responsibility.

Tasks 1.

Define a new customer named XX-Big City with two sites: •

Bill to address: 102 N. LaSalle, Cook County, Chicago, Illinois, 60610

•

Deliver to address: 487 Beverly, San Mateo County, Palo Alto, California, 94301

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Oracle Receivables Setup for Oracle Order Management Chapter 5 - Page 9

Solution – Creating a Customer Login Login to the database using the User Name and Password supplied by your instructor.

Choose Responsibility Order Management Super User, Vision Operations (USA) Responsibility is selected.

Create a Customer (N) Order Management > Customers > Standard 1. (B) Create. 2. Organization Name: XX-Big City. Leave Alias, Alias, D-U-N-S D-U-N-S Number, URL, URL, and Context Value. 3. Account Description: Description: Enter a description description for your customer. customer. 4. Profile Class: Default. 5. Account Type: External. Leave all other fields, in the Account Information Information region, blank.

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Oracle Receivables Setup for Oracle Order Management Chapter 5 - Page 10

6. Country: United States. 7. Address Line 1: 102 N. LaSalle. 8. City: Chicago. 9. County: Cook 10. State: Illinois. 11. Postal Code: 60610. Leave all other fields, in the Account Site Address region, blank.

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Oracle Receivables Setup for Oracle Order Management Chapter 5 - Page 11

12. In the Business Purpose region, set Purpose to Bill To and check the Primary check box. 13. (B) Apply. 14. (B) Create Site. 15. Country: United States. 16. Purpose: Deliver To.

17. (B) Create Address. 18. Address Line 1: 487 Beverly.

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Oracle Receivables Setup for Oracle Order Management Chapter 5 - Page 12

19. City: Palo Alto. 20. County: San Mateo. 21. State: California. 22. Postal Code: 94301. Leave all other fields, in the Account Site Address region, blank.

23. In the Business Purpose region, set Purpose to Deliver To and leave the Primary check box unchecked. 24. (B) Apply.

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Oracle Receivables Setup for Oracle Order Management Chapter 5 - Page 13

Defining Payment Terms

Defining Payment Terms (N) Receivables > Setup > Transactions > Payments Terms Oracle Receivables enables you to define standard payment terms for your customers to specify the due date and discount date for their open items. Payment terms can include a discount percent for early payment and you can assign multiple discounts to each payment term line. For example, the payment term 2% 10, Net 30 indicates that a customer is allowed a two percent discount if payment is received within 10 days; after 10 days, the entire balance is due within 30 days of the transaction date with no applicable discount. Receivables displays the active payment terms you define as list of values choices in the Customers, Customer Profile Classes, and Transactions windows. Defining payment terms includes defining a unique name and description, as well as enabling or disabling options such as credit check and billing cycle.

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Oracle Receivables Setup for Oracle Order Management Chapter 5 - Page 14

Defining Invoicing and Accounting Rules

Defining Invoicing and Accounting Rules (N) Order Management > Setup > Transaction Types > Define Within the Transaction Types window, Finance tab, you define the following: • Invoicing Rule: Order Management assigns standard invoicing rules to standard lines for orders that you import through AutoInvoice. Invoicing rules are either Advance Invoice or Arrears Invoice. • Accounting Rule: Accounting rules create revenue recognition schedules for your invoices. They determine the number of periods and percentage of total revenue to record in each accounting period. Accounting rules are used with transactions that you import into Receivables using AutoInvoice and with invoices that you create manually in the Transaction windows.

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Oracle Receivables Setup for Oracle Order Management Chapter 5 - Page 15

Defining Auto-Accounting Parameters

Defining Auto-Accounting Parameters (N) Receivables > Setup > Transactions > AutoAccounting You set up AutoAccounting to create account segments based on inventory items and warehouse. For example, define the Product segment of your Revenue account to use Standard Lines and specify a warehouse name when entering transaction lines. Defining Auto-Accounting parameters includes the following: • Operating Unit: Select the operating unit from from the list of values. • Type: Select from the following: - AutoInvoice Clearing: AutoInvoice uses the AutoInvoice Clearing account for your imported transactions. Receivables uses the AutoInvoice clearing account to store any differences between the specified revenue amount and the price times the quantity for imported invoice lines. - Bills Receivable: AutoAccounting uses this value if you derive the Bills Receivable account from the transaction drawee site. Factored Bills Receivable: AutoAccounting uses this value if you derive the Factored Bills Receivable account from the transaction drawee site.

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Oracle Receivables Setup for Oracle Order Management Chapter 5 - Page 16

- Freight: The freight account controls the account in your general ledger to to which you  post your freight amounts. You can use constant, customer bill-to site, salesperson, transaction type, and standard item values to specify your freight account. - Receivable: AutoAccounting uses this this value if you derive the Receivable account from the transaction bill-to site. - Remitted Bills Bills Receivable: AutoAccounting uses this value if you derive the Remitted Bills Receivable account from the transaction drawee site. You can enter a value in this field only if the business purpose for this address is Drawee. - Revenue: The revenue account controls the account in in your general ledger to which you post your revenue amounts. a mounts. You can use transaction types, customer c ustomer bill-to sites, standard items, salespeople, and constant values to specify your revenue account. - Tax: The tax tax account controls the account in your general ledger to which you post your tax amounts. You can use information from your tax codes, customer bill-to site, salesperson, transaction type, standard item, and constant values to specify your tax account. - Unbilled Receivable: Receivables uses uses the unbilled receivable account for transactions that have invoicing and accounting rules. If your accounting rule recognizes revenue before your you r invoicing rule bills it, Receivables posts this amount to your unbilled receivable account. - Unearned Revenue: Receivables uses the unearned revenue account for transactions that have invoicing and accounting rules. If your accounting rule recognizes revenue after your invoicing rule bills it, Receivables posts this amount to your unearned revenue account. - Unpaid Bills Receivable: AutoAccounting uses this value if you derive the Unpaid Bills Receivable account from the transaction drawee site. You can enter a value in this field only if the business purpose for this address is Drawee. • Segment: Segment names in your Accounting Flexfield Structure are automatically  populated when you select an AutoAccounting Type. • Table: Receivables enables you to use different table names for different accounts. Select one of the following table names: - Bill To Site: Used to determine this segment of your revenue, freight, receivable, AutoInvoice clearing, tax, unbilled receivable, and unearned revenue account. - Drawee Site: Used to determine this segment of your bills receivable, factored bills bills receivable, remitted bills receivable, and unpaid bills receivable account. - Remittance Banks: Used to determine this segment of your factored bills receivable and remitted bills receivable account. - Salesreps: Used Used to determine this segment of your revenue, freight, receivable, receivable, AutoInvoice clearing, tax, unbilled receivable, and unearned revenue account. If you choose this option for your AutoInvoice clearing, tax, or unearned revenue accounts, then Oracle Receivables uses the revenue account associated with this salesperson. If you choose this option for your unbilled receivable account, then Oracle Receivables uses the receivable account associated with this salesperson. If the transaction has a line type of LINE with an inventory item of freight (FRT), then AutoAccounting uses the accounting rules for the freight type account rather than the revenue type account. Copyright © Oracle, 2007. All rights reserved.

Oracle Receivables Setup for Oracle Order Management Chapter 5 - Page 17

- Standard Lines: Used to determine this segment of your revenue, AutoInvoice clearing, freight, tax, unbilled receivable, and unearned revenue account. If you choose this option for your AutoInvoice clearing, freight, tax, unbilled receivable or unearned revenue accounts, then Oracle Receivables uses the revenue account associated to this standard memo line item or inventory item. If the transaction has a line type of LINE with an inventory item of freight (FRT), then AutoAccounting uses the accounting rules for the freight type account rather than the revenue type account. - Taxes: Used to use tax codes when determining your tax account. - Transaction Types: Used to determine this segment of your revenue, freight, receivable, AutoInvoice clearing, tax, unbilled receivable, and unearned revenue account, and of your bills receivable, factored bills receivable, remitted bills receivable, and unpaid bills receivable account. If the transaction has a line type of LINE with an inventory item of freight (FRT), then AutoAccounting uses the accounting rules for the freight type account rather than the revenue type account. • Constant: Constant value is used if you want AutoAccounting to use the same value at all times for this Accounting Flexfield segment. If you do not select a Table, then select a Constant using the list of values.

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Oracle Receivables Setup for Oracle Order Management Chapter 5 - Page 18

Defining Territories in Receivables

Defining Territories in Receivables Receivables (N) Receivables > Setup > Transactions > Territories Within Oracle Receivables, you define territories and ca n define multiple customer territory combinations. You can assign territories to your customers, salespeople, invoices, and commitments. For example, you can divide your industry class into different types of  businesses and your regions into North, South, East, and West to evaluate growth by location. The Territories window consists of the following: • Name: A unique name for your territory. • Description: A description of your territory. • Flexfield: Enter a flexfield for your territory. • Active: Enable this check box to activate activate the territory. • Effective Dates: Enter the start and (optionally) the end date for for this territory.

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Oracle Receivables Setup for Oracle Order Management Chapter 5 - Page 19

Practice - Defining a Territory Overview In this practice you will learn how to define a territory in Oracle Order Management

Assumptions •

You must have access to an Oracle Application Vision database or comparable c omparable training or test instance at your site on which to complete this practice.

•

Your instructor will provide login information.

•

Replace XX with the number numbe r provided by your instructor or your initials.

•

Use Order Management Super User, Vision Operations (USA) or comparable Super User Order Management responsibility.

Tasks 1.

Define a territory territory named XX-Territory within the Asia Pacific area.

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Oracle Receivables Setup for Oracle Order Management Chapter 5 - Page 20

Solution - Defining a Territory Login Login to the database using the User Name and Password supplied by your instructor.

Choose Responsibility Order Management Super User, Vision Operations (USA) Responsibility is selected.

Define a Territory (N) Receivables > Transactions > AutoInvoice > Territories 25. Name: XX-Territory. 26. Description: Territory for XX. 27. Flexfield (list of values): •

Area: APAC

•

Country: Your choice

•

Region: Your choice

28. Active: Enable 29. Effective Dates:

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Oracle Receivables Setup for Oracle Order Management Chapter 5 - Page 21

•

Start: Today’s date

•

End: Leave blank

30. Save.

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Oracle Receivables Setup for Oracle Order Management Chapter 5 - Page 22

Defining Invoice Sources (Batch Source) – Automatic Transaction Numbering

Defining Batch Sources – Automatic Transaction Transaction Numbering (N) Receivables > Setup > Transactions > Sources Batch sources control the standard transaction type assigned to a transaction and determine whether Receivables automatically numbers your transactions and transaction batches. Active transaction batch sources appear as list of values ch oices in the Transactions, Transactions Summary, and Credit Transactions windows, and for bills receivable in the Bills Receivable and Bills Receivable Transaction Batches windows. Note: A batch source provides default information, which you can optionally change at the transaction level. Automatic Transaction Numbering is defined on the Transaction Sources window by enabling the check box. Note: For bills receivable transaction batch sources, you must use the Automatic Transaction  Numbering box and Last Number field to number bills receivable generated automatically. Note:  To avoid conflict, ensure that the profile option OM: Invoice Numbering Method is set to Automatic, even though the Auto Numbering check box is enabled in the Invoice Source. Copyright © Oracle, 2007. All rights reserved.

Oracle Receivables Setup for Oracle Order Management Chapter 5 - Page 23

After you define the Invoice Source, it must be assigned to a system parameter or at OM transaction type level. To assigning invoice source at the system parameter level: (N) Setup > System Parameters > Values If the invoice source referred for invoice auto-numbering to generate invoices with similar numbering pattern at operating unit level (e.g., Vision Operations), then it is set at the system  parameter level. The defined Invoice source is assigned under the invoicing parameter of the system parameter. To assign invoice source at the OM Header/Line Transaction Type level: (N) Setup > Transaction Type > Define If the invoice source is referred for invoice auto - numbering at transaction level, then it is assigned under the Finance tab of the Transaction Type window. An invoice source assigned at line transaction type level has maximum precedence, followed  by header transaction type, then at the system parameter level. A Receivables Transaction Type is defined and assigned at the system parameter or transaction type level for autoinvoice creation. To define and assign a receivables transaction type: • Define the transaction transaction type: (N) Receivables > Setup > Transactions > Transaction Types • Assign the transaction transaction type to the the system parameter: parameter: If the the invoice transaction type is referred for autoinvoice generation at the operating unit level (e.g., Vision Operations), then it is set at the system parameter level. The defined Invoice Transaction Type is assigned under invoicing parameter of the system parameter. (N) Setup > System Parameters > Values • Assign the transaction type to the order header/line transaction type: If the Invoice/ Receivables transaction type is referred for AutoInvoice gen eration, then it is assigned under the Finance tab of the transaction type. (N) Setup > Transaction Type > Define • Invoice Transaction Type assigned at Line Transaction Type level has maximum  precedence followed by Header Transaction Type, then at the system parameter level.

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Oracle Receivables Setup for Oracle Order Management Chapter 5 - Page 24

Define Salespersons to Assign Sales Credit

Define Salespersons to Assign Sales Credit (N) Order Management > Setup > Sales > Salespersons You set up your salespersons and assign sales territories using the Resource window. You can define multiple salespersons to which you can assign sales credits when entering invoices. If AutoAccounting depends on salesperson, Receivables uses the general ledger accounts that you enter here in combination with your AutoAccounting rules to determine the default revenue, freight, and receivable accounts for your invoices. If the system option Require Salesperson is set to Yes, and no salesperson is defined at the billto, ship-to, or customer level, then No Sales Credit is the default for the Salesperson field when you enter transactions. Note: If AutoAccounting is based on salesperson, then you must query the No Sales Credit record in the Resource Resource window and enter revenue, freight, and receivable receivable accounting information. These accounts are required when creating a debit memo reversal or when entering transactions with No Sales Credit. Active salespersons appear in the list of values in the Transaction and Customers windows. You can make a salesperson inactive by specifying an end date for this salesperson. The Salesperson field, within the Sales Orders window, is a required field. Copyright © Oracle, 2007. All rights reserved.

Oracle Receivables Setup for Oracle Order Management Chapter 5 - Page 25

Using the Resources Window to Create a Salesperson

Using the Resources Window to Create a Salesperson Salesperson (N) Order Management > Setup > Sales > Salespersons Salespersons are defined by searching for the Resource Name or Number then navigating to the Receivables tab and completing the following: • Operating Unit: Use the list of values to select the appropriate operating unit. • Salesperson Number: Enter the number that will represent this salesperson. salesperson. • Sales Credit Type: Use the list of values to select the sales credit type. • Start Date – End Date: Enter a start date date for the salesperson and optionally enter an end date. • Territory: Optionally, enter a territory to be associated with this salesperson.

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Oracle Receivables Setup for Oracle Order Management Chapter 5 - Page 26

Guided Demonstration – Creating a Salesperson Responsibility: Order Management Super User, Vision Operations (USA) Find an Employee 1.

(N) Order Management > Setup > Sales > Salespersons

2.

Within the Find Resources window, Resource region, enter the following in in the Name field: Adams, Mr. Brian −

3. (B) Find. Adams, Mr. Brian, employee number number 10242 is displayed in the Resource Search Results window.

4. (B) Resource Details 5. (T) Receivables 6. Enter 2118 in the Sales Person Person Number field. 7. Select Quota Sales Credit using the list of values in the Sales Credit Type field. 8. Accept the default in the the Start Date field. field. 9. Enter an end date that is 1 year from today. 10. Save. Copyright © Oracle, 2007. All rights reserved.

Oracle Receivables Setup for Oracle Order Management Chapter 5 - Page 27

Tax Setups in Transaction Types Window – Receivables and Order Management

Tax Setups in Transaction Types Window – Receivables Receivables and Order Management (N) Order Management > Setup > Transaction Types > Define On the Finance tab of the Transaction Types window, you can specify a Receivables Transaction Type and a Tax Event for tax calculation. You must ensure that the Default Tax Calculation box is enabled, within the Receivables Transaction Type window, to ensure that the tax code is defaulted in the order line.

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Oracle Receivables Setup for Oracle Order Management Chapter 5 - Page 28

Practice - Viewing Tax Setups Overview In this practice you will learn how view tax setups in Oracle Order Management

Assumptions •

You must have access to an Oracle Application Vision database or comparable training or test instance at your site on which to complete this practice.

•

Your instructor will provide login information.

•

Replace XX with the number numbe r provided by your instructor or your initials.

•

Use Order Management Super User, Vision Operations (USA) or comparable Super User Order Management responsibility.

Tasks 2.

Navigate to the Transaction Types window in Order Management.

3.

Find the tax related fields and determine the tax events.

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Oracle Receivables Setup for Oracle Order Management Chapter 5 - Page 29

Solution – Viewing Tax Setups Login Login to the database using the User Name and Password supplied by your instructor.

Choose Responsibility Order Management Super User, Vision Operations (USA) Responsibility is selected.

(N) Order Management > Setup > Transaction Types > Define 31. (T) Finance 32. Navigate to the Receivables Transaction Type field and use the list of values to view the applicable options.

33. Navigate to the Tax Event field and use the list of values to view the applicable options.

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Oracle Receivables Setup for Oracle Order Management Chapter 5 - Page 30

Overview of Credit Checking

Overview of Credit Checking Credit checking in Oracle Order Management is the process by which orders are validated and released against credit checking business rules. Using credit checking rules and credit profiles, Oracle Order Management credit checking verifies that your customer has a sufficient credit availability with your organization to allow orders to be processed and shipped in advance of  payment. Order Management enables you to perform credit checks on customer orders or order lines, and automatically hold orders or lines lines that violate your credit setup. Using Order Management credit checking effectively requires a complete understanding of the functional components as well as a careful consideration of timing and performance factors.

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Oracle Receivables Setup for Oracle Order Management Chapter 5 - Page 31

Defining Credit Checking on the Customers Page – Profile Tab

Defining Credit Checking on the Customers Page – Profile Tab (N) Order Management > Receivables > Customers > Customers > (T) Profile The Profile tab enables you to define credit checking criteria in the Credit and Collection region using the following fields: • *Collector: The name of the collector for this this profile. profile. • Credit Rating: Rating: The credit rating rating of the profile. profile. • Credit Classification: Classification: The credit classification classification of the profile. • Review Cycle: The frequency frequency of the credit credit review. review. • Account Status: The current status of the account. • Risk Code: The risk risk code for the profile. profile. • Tolerance (%): The percentage amount of this customer’s credit credit before collections start. • Collectable (%): The percentage amount of this customer's account balance that you expect to collect regularly. • Credit Check: Enable this check box to initiate initiate a credit check • Credit Hold: Enable this check box to put the profile on credit hold.

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Oracle Receivables Setup for Oracle Order Management Chapter 5 - Page 32

• Credit Analyst: The analyst for this profile. • Next Credit Review: A date for the next credit credit review of the profile.

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Oracle Receivables Setup for Oracle Order Management Chapter 5 - Page 33

Practice - Defining Credit Check and Hold H old Overview In this practice you will learn how to create a credit check rule in Oracle Order Management

Assumptions •

You must have access to an Oracle Application Vision database or comparable training or test instance at your site on which to complete this practice.

•

Your instructor will provide login information.

•

Replace XX with the number numbe r provided by your instructor or your initials.

•

Use Order Management Super User, Vision Operations (USA) or comparable Super User Order Management responsibility.

Tasks 4.

Create a credit check rule named XX-CreditCheck-Rule. •

Credit Check Level: Sales Order

•

Credit Hold Level: Sales Order

•

Conversion Type: Corporate

5.

Enable Credit Check and Credit Hold for your customer.

6.

Suspend the customer’s credit.

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Oracle Receivables Setup for Oracle Order Management Chapter 5 - Page 34

Solution – Defining Credit Check and Hold Login Login to the database using the User Name and Password supplied by your instructor.

Choose Responsibility Order Management Super User, Vision Operations (USA) Responsibility is selected.

Create Credit Check Rule (N) Order Management > Setup > Credit > Define Credit Check Rule 1. Enter XX-CreditCheck-Rule in the Rule field. 2. Use the list list of values to select Sales Order in the Credit Check Level field. field. 3. Use the list list of values to select Sales Order in the Credit Hold Level field. 4. Use the list of values to select Corporate in the Conversion Type field.

5. On the Exposure tab, enable the following fields: fields:

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Oracle Receivables Setup for Oracle Order Management Chapter 5 - Page 35

•

Use Pre-Calculated Exposure

•

Include Uninvoiced Orders

•

Include Freight and Special Charges

•

Include Tax

•

Include Orders Currently On Hold

•

Include Returns

6. Save.

Define Credit Check and Hold (N) Order Management > Receivables Receivables > Customers > Customers 34. Enter your customer name in the Name field. 35. (B) Find. 36. Click your company name in the Name column. 37. Within the Accounts tab, click the View Details icon in the Details column. 38. Open the Account Profile tab. 39. Enable Credit Check. 40. Enable Credit Hold. 41. Change the Account Status to Suspended.

42. (B) Apply. 43. (B) Save.

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Oracle Receivables Setup for Oracle Order Management Chapter 5 - Page 36

Defining Credit Checking on the Customers Page - Profile  Amounts Tab

Defining Credit Checking on the Customers Page – Profile Amounts Tab (N) Order Management > Receivables > Customers > Customers > (T) Profile Amounts The Profile Amounts tab enables you to define specific currencies and amounts for the following: • Min Receipt Amount: The minimum amount that you will will receive from the customer. • Credit Limit: The limit to the amount amount of credit given to the customer. • Order Credit Limit: The limit to the amount per order, given to the the customer. • Min Statement Amount: The minimum amount before a statement is is sent. • Min Dunning Amount: The minimum minimum amount before dunning starts. • Min Dunning Invoice Invoice Amount: The minimum amount on an invoice before dunning starts. The following conditions must exist for automatic credit checking to execute: • Payment terms with Credit Check enabled • Credit check rule defined and assigned to the Order Management transaction type • Profile amounts defined at the customer customer level Copyright © Oracle, 2007. All rights reserved.

Oracle Receivables Setup for Oracle Order Management Chapter 5 - Page 37

Note:  Credit hold holds an order or order line on at the time of booking, every time an order is entered, regardless of profile values, and so on. Order Management can release orders individually; however, the source can only be release release from the Customer screen. This type of credit hold is typically applied when the customer viability has not been verified and is often confused with credit check hold.

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Oracle Receivables Setup for Oracle Order Management Chapter 5 - Page 38

Credit Check Rules

Credit Check Rules (N) Order Management > Setup > Credit > Define Credit Check Rules Credit check rules are assigned to transaction types, which are referenced at the order level. Within the Options tab of the Credit Check Rules window, you assign the Credit Check Level and Credit Hold Level for the rule. Within the Exposure tab, various parameters, such as Include Tax, Include Returns, Include Open Receivables Balance, are enabled or disabled depending on your business needs.

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Oracle Receivables Setup for Oracle Order Management Chapter 5 - Page 39

Summary

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Oracle Receivables Setup for Oracle Order Management Chapter 5 - Page 40

Oracle Order Management Setup Steps Chapter 6

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Oracle Order Management Setup Steps Chapter 6 - Page 1

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Oracle Order Management Setup Steps Chapter 6 - Page 2

Oracle Order Management Setup Steps

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Oracle Order Management Setup Steps Chapter 6 - Page 3

Objectives

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Oracle Order Management Setup Steps Chapter 6 - Page 4

Objectives

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Oracle Order Management Setup Steps Chapter 6 - Page 5

Order Management Setup Steps

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Oracle Order Management Setup Steps Chapter 6 - Page 6

Order Management Setup Steps

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Oracle Order Management Setup Steps Chapter 6 - Page 7

Order Management Setup Steps

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Oracle Order Management Setup Steps Chapter 6 - Page 8

Order Management Setup Steps

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Oracle Order Management Setup Steps Chapter 6 - Page 9

Profile Options and System Parameters

Profile Options and System Parameters

During implementation, you set a value for each user profile option to specify how Order Management controls access to and processes data. Using the System Administrator or Application Developer responsibility, you can view or update the profile option and at which level the profile options can be updated. The levels include User, Responsibility, Application, and Site levels. System Parameters in the Oracle Order Management Parameters window can be functionally grouped, and you can define controls as easily as defining profile options. Order Management System Parameters are grouped in Categories like Generic Approval, Drop Ship, Pricing, and Scheduling. You can define new parameters and set up values using different sources like SQL and constant values. There are a number of profile options that are available in Order Mana gement setup. Profile options are also categorized, some examples are Configurations, Electronic Messaging, Forms UI, Pricing, Security. For a list of all Order Management profile options and system parameters, and for details about the valid values for all profiles, see the Oracle Order Management  Implementation Guide, Release 12. 12.

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Oracle Order Management Setup Steps Chapter 6 - Page 10

For information on how to set and update profile option values, see the Oracle Applications System Administrator's Guide.

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Oracle Order Management Setup Steps Chapter 6 - Page 11

Overview of QuickCode or Lookup Types

Overview of QuickCode or Lookup Types

(N) Order Management > Setup > QuickCodes QuickCode is the internal name of a value defined in an Oracle Workflow lookup type. A lookup is a set of values that is populated in an LOV in a window and classified under a Lookup Type. These values can be seeded or can be user-defined. Attributes are validated by a lookup type. The lookup code is stored in the attribute, but the code's translated meaning will  be displayed whenever the attribute value is viewed by an end user. A Lookup Type such as Credit Card has various code values like Amex, MC, Visa, Diners. Lookups can be created by the user or by the system and can be extensible. You can create QuickCodes for Order Management. QuickCode types that you can define include: • Cancellation Codes • Credit Cards • Freight Terms • Hold Types • Note Usage Formats Copyright © Oracle, 2007. All rights reserved.

Oracle Order Management Setup Steps Chapter 6 - Page 12

• Release Reasons • Sales Channels • Shipment Priorities Cascading Changes: Line attributes that will be updated as a result of header changes. For example, if you update the value of a field in the header of the sales order, and the value comes from a lookup, the changes will be cascaded to the line also. You can create as many quickcodes as needed. You can also disable quickcodes. The Access Level toggles display whether you can define new lookup codes. You can modify User and Extensible lookups only. You cannot modify system lookups. For more information on how to define the payment method associated with the credit card type see Oracle Receivables Implementation Guide. For more information on details of validation method see Oracle iPayment Implementation Guide.

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Oracle Order Management Setup Steps Chapter 6 - Page 13

Defining QuickCode or Lookup Types

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Oracle Order Management Setup Steps Chapter 6 - Page 14

Overview of Order Header and Order Line Processing Flows

Overview of Order Header and Order Line Processing Flows

The most commonly used Order Header Head er flows are: 1. Order Flow - Generic 2. Order Flow - Generic with Header Level Invoice Interface The most commonly used Line Flows are: 1. Line Flow - Generic 2. Line Flow - Generic, with Header Level Invoice Interface For more information see Using Oracle Workflow in Oracle Order Management.

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Oracle Order Management Setup Steps Chapter 6 - Page 15

Overview of Transaction Types Window

Overview of Transaction Types Window

(N) Order Management > Setup > Transaction Types > Define Transaction Types are used to associate workflows for various phases of sales document (sales orders or sales agreements) processing. You can also associate various values like transaction phases, layout templates, approvers to a transaction type that become default values on the sales order or sales agreement. Use Transaction Types to create various order types like Standard Orders, Returns etc and a nd associate them to various sales document types like Orders, Quotes, Sales Agreements Agreements etc. In the Transaction Types window, you can assign workflow processes (for headers and lines), price lists, contract templates, etc. You can setup your Transaction Type for use within a single operating unit or multiple operating unit. 1. Enter the name of the transaction type in the Transaction Type field. 2. Enter a description in the the Description Description field. field. 3. In the Sales Document Type field, select select Sales Agreement or Sales Order from the list list of values (for Quotes, Returns and Releases, choose Sales Order). 4. In the Order Category field, select select a category from the list of values. For Order Types, you can specify a value of Order, Return, or Mixed. For Line Types you can specify Copyright © Oracle, 2007. All rights reserved.

Oracle Order Management Setup Steps Chapter 6 - Page 16

Order or Return. When an order o rder type is assigned to an order, the category determines whether both order and return lines can go on the order. A category of Mixed enables an order to have both kinds of lines. For Sales Agreements, select Order. For Order L ines, the Sales Orders window automatically sets the category to Order. Order Management seeds defaulting rules to get the appropriate default outbound or inbound line transaction type from an order type to a line based on its category code. 5. In the Transaction Type Code field, select select order or line from the list of values to specify whether this is an order or line transaction type. Select the value Order for Sales Agreements. 6. In the Fulfillment Fulfillment Flow field, select a line line flow from the list of values. The most most commonly used flows for sales orders are Order Flow - Generic and Order Flow Generic with Header Level Invoice Interface. 7. If a negotiation flow is needed, select it in in the Negotiation Flow Flow field from the list of values. The most commonly used flows are Negotiation Flow - Generic and Negotiation Flow - Generic with Approval. 8. Enter an effective date for the transaction type in the Effective Dates field. 9. Select the default transaction phase, Fulfillment or Negotiation, in the Default Transaction Phase field from the list of values. Transaction phase determines where in the workflow the transaction begins, and can be used in defaulting rules. This field defaults to Fulfillment—a fulfillment phase must be defined; Negotiation is optional. 10. Enter a value in the Layout Templates field. This field is optional. 11. Enter a value in the Contract Template field. This field is optional. 12. In order for the Quote number to become the Sales Order number, select the Retain Document Number check box. This is not applicable for Sales Orders or Sales Agreements. If the transaction type is associated with both a negotiation flow and fulfillment flow, the document number can be retained when the document transitions to fulfillment. On the Main Tab in the Document Region:

13. In the Agreement Type field, select a pricing agreement type from the list of values. This field is optional. If you enter an agreement type here, you can choose only agreements with this agreement type when using this order type. Some of the examples of Agreement Types in the LOV are: Standard Terms and Conditions, Direct Sales Agreement, Government Sales Agreement. Define agreement types using Order Management QuickCodes. 14. Select the Agreement Required check box if a pricing agreement is required. This is only applicable to order transaction types. Some examples are: Return for Credit, Return for Credit with Receipt, Return for Credit with Approval. 15. In the Default Return Line Type field, select a return line type from the list of values. 16. In the Default Order Line Type Ty pe field, select an order line type from the list of values. 17. Select the Purchase Order Required check box check to require purchase order numbers during order entry for orders and returns with this Order type. This is only applicable to order transaction types. 18. On the Main Tab in the Pricing Region: Copyright © Oracle, 2007. All rights reserved.

Oracle Order Management Setup Steps Chapter 6 - Page 17

18. Select the Enforce List Price check box to prevent discounts and overriding the selling  price. If this is selected, you cannot apply discounts to the order line list price when you use this order type and you cannot override the selling price, unless the profile option OM: Discounting Privilege is set at the appropriate level. 19. In the Price List field select a price list from the list of values to serve as a defaulting source. The list of values displays global p rice lists and price lists defined for the Operating Unit selected. 20. Enter a minimum margin in the Minimum Margin Percent field. This field is optional. On the Main Tab in the Credit Check Rule Region:

21. Enter a credit check rule that you have defined for any one or a combination of the following events: Ordering, Packing, Picking/Purchase Release, Shipping. 22. Select credit check rules to use when performing checking credit at either Booking, Pick Release and Purchase Release (for drop shipments), Packing, or Shipping within the corresponding Credit Check Rule fields. 23. You can select a credit check rule for each field within the Credit Check Rule region, or select combinations that suit your business purposes. For example, you can select a credit check rule for booking only, or booking and shipping. If you leave any of the Credit Check Rule fields blank, no credit checking will occur when an order or order line reaches the corresponding workflow activity within the order or line flow, using the order or order line type specified.

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Oracle Order Management Setup Steps Chapter 6 - Page 18

Guided Demonstration - Setting up Transaction Types Responsibility: Responsibility: Oracle Management Super User, Vision Operations This guided demo shows you how to create transaction types for both order header and order line, how to assign line transaction types to an order header, and the subsequent data that defaults on the Sales Orders window as a result of setting up transaction types correctly. 1.

(N) Setup > Transaction Types > Define

2.

In the top region of the Transaction Transaction Types window, enter the following following information: information: Operating Unit = Vision Operations Transaction Type = XXStandardTT Description = Standard Order Line Sales Document Type = Sales Order Order Category = Order Transaction Type Code = Line Effective Dates – From = Enter today’s date − − − − − − −

3.

(T) Shipping. Scheduling Level = Allow all scheduling actions −

4.

(B) OK.

5.

Save your transaction type.

Creating an Order Transaction Type for the Order Header 6.

(I) New. Create a new transaction type for the order order level. Note:  The following steps create the order transaction type and assign line flows to the order transaction type.

7.

In the top region of the window, enter the following following information: Operating Unit = Vision Operations Transaction Type = XXOrderTT Description = Standard Order with order lines Sales Document Type = Sales Order Order Category = Order Transaction Type Code = ORDER Fulfillment Flow = Order Flow – Generic. Note: Selecting a fulfillment flow assigns the workflow to the order header when the sales order is created. This enables you to save the sales order. Effective Dates – From = Enter today’s date − − − − − − −

−

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Oracle Order Management Setup Steps Chapter 6 - Page 19

8.

(T) Shipping. Scheduling Level = Allow all scheduling actions −

9.

(T) Finance Currency = USD −

10. (T) Main. Default Order Line Type = XXStandardTT. −

11. Save your order transaction transaction type. Do not close the window. 12. (B) Assign Line Flows and enter the following information information on the window that opens: Order Type = XXOrderTT Line Type = XXStandardTT Process Name = Line Flow – Generic Start Date = Enter today’s date − − − −

13. (B) OK. 14. Save your work and exit the window.

Creating a Document Sequence and Assigning It to the Transaction Type  Now you will create a document sequence for the transaction type and then assign the document sequence to the transaction type. 15. (N) Setup > Documents > Define 16. Enter the following information in the Document Sequences window:  Name = XXOrderTT Sequence Application = Order Management Effective From = Today’s date Type = Automatic Initial Value = 1000 − − − − −

17. (I) Save. Exit the window. 18. (N) Setup > Documents > Assign Assign 19. (T) Document. (in Sequence Assignments window) Application = Order Management Category = XXOrderTT Ledger = Vision Operations (USA) − − −

20. (T) Assignment. Start Date = Today’s date Sequence = XXOrderTT Sequence − −

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Oracle Order Management Setup Steps Chapter 6 - Page 20

21. (I) Save and exit the window. 22. Enter an order with the the order type as XXOrderTT. The line line type defaults to XXStandardTT and the order number initializes to 1000 due to the Transaction Type setup.

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Oracle Order Management Setup Steps Chapter 6 - Page 21

Practice - Setting up Transaction Types Overview In this practice, you will learn how to set up a transaction type with associated line type and assign the workflow process. •

Create a line transaction type for the order lines

•

Create an order transaction type for the order header

•

Assign line flows

•

Create a document sequence

•

Assign the document sequence to the order type

Assumptions •

•

•

You must have access to an Oracle Application Vision database or comparable c omparable training or test instance at your site on which to complete this practice. Your instructor will provide login information. Use Order Management Super User, Vision Operations (USA) or comparable Super User Order Management responsibility.

Tasks 1. Create a line line transaction type named XX-StandardLine for the order lines. 2. Create an order transaction transaction type named XX-StandardOrder for the order header. 3. Assign line flows to the XX-StandardOrder transaction transaction type. 4. Create a document sequence named XX-DocSeq XX-DocSeq for StandardOrder. 5. Assign XX-DocSeq to the transaction type XX-StandardOrder.

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Oracle Order Management Setup Steps Chapter 6 - Page 22

Solution – Setting Up Transaction Types Creating a Line Transaction Type Responsibility = Oracle Management Super User, Vision Operations (USA) 1.

Navigate to the Transaction Types window: •

2.

(N) Setup > Transaction Types > Define

Create a new transaction type by entering the following information: Operating Unit = Vision Operations Transaction Type = XX-StandardLine Description = Standard Line Transaction Type Sales Document Type = Sales Order Order Category = Order Transaction Type Code = Line Effective Dates – From = Today’s date − − − − − − −

3.

(I) Save.

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Oracle Order Management Setup Steps Chapter 6 - Page 23

Creating an Order Transaction Type for the Order Header 4.

(I) New. Create the order header transaction type. Operating Unit = Vision Operations Transaction Type = XX-StandardOrder Description = Standard Order Transaction Type Sales Document Type = Sales Order Order Category = Mixed Transaction Type Code = ORDER Fulfillment Flow = Order Flow – Generic. Note: Selecting a fulfillment flow assigns the workflow to the order header when the sales order is created. This enables you to save the sales order. Effective Dates – From = Today’s date − − − − − − −

−

5.

(T) Main. Default Order Line Type = XX-StandardLine −

6.

(T) Shipping. Shipping Method = DHL Freight Terms = Prepaid − −

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Oracle Order Management Setup Steps Chapter 6 - Page 24

7.

(T) Finance. Accounting Rule = Immediate Invoice Source = Manual Currency = USD − − −

8.

(B) Assign Line Flows. Enter the following information: Order Type = XX-StandardOrder Line Type = XX-StandardLine Process Name = Line Flow - Generic Start Date = Today’s date − − − −

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Oracle Order Management Setup Steps Chapter 6 - Page 25

9.

(B) OK. Exit the Transaction Types window.

Creating a Document Sequence and Assigning It to the Transaction Type  Now you will create a document sequence for the transaction type and then assign the document sequence to the transaction type. 10. Navigate to the Document Sequences window. •

(N) Setup > Documents > Define

11. Enter the following information information in the window:  Name = XX-DocSeq Application = Order Management Effective From = Today’s date Type = Automatic Initial Value = 1 − − − − −

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Oracle Order Management Setup Steps Chapter 6 - Page 26

12. (I) Save. Exit the window. 13. Navigate to the Sequence Assignments window. •

(N) Setup > Documents > Assign

14. (T) Document. Enter the following information: Application = Order Management Category = XX-StandardOrder Ledger = Vision Operations (USA) − − −

15. (T) Assignment. Enter the following information: information: Start Date = Today’s date Sequence = XX-DocSeq − −

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Oracle Order Management Setup Steps Chapter 6 - Page 27

16. (I) Save and exit the window. 17. Enter a sales order with the Order Type = XX-StandardOrder. The order number will be 1 and the line type will be defaulted to XX-StandardLine.

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Oracle Order Management Setup Steps Chapter 6 - Page 28

Workflow in Transaction Types

Workflow in Transaction Types Negotiation flow and Fulfillment flow

The negotiation flow represents the decision phase of the order process where a sale is discussed and agreed upon before the sale is confirmed. Once the order terms and conditions are negotiated, the negotiation moves into the fulfillment phase of the order where scheduling and shipping occur, resulting in invoicing through Receivables. The distinction between the two flows is specific to the activities in the seeded flows. The negotiation flow is a header flow only and all the lines follow that flow: there are no independent line flows during the negotiation phase. The negotiation flow also has an expiration that is based on the start and end active date, and will expire if not converted to an order. Only when the transaction transitions to the fulfillment part of the order process are line flows associated with the lines and can be managed independently. • Oracle Order Management transaction types determine determine the workflow processes executed at header and line levels. Oracle Order Management enables you to define both header and line level transaction types.

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Oracle Order Management Setup Steps Chapter 6 - Page 29

• Oracle Order Management does not provide seeded transaction types. You must create your own transaction types using the transaction types window in Oracle Order Management. The Transaction Type determines the header level process used at the header level on an order. The combination of transaction type, line type, and item type determines de termines the line workflow. Please note that the Operating Unit field on the Transaction Types window is a mandatory field and transaction types are assigned to one or more operating units. You can perform all standard  processing including orders, returns, drop-ship orders, orders for configured items, and orders for assemble-to-order items using seeded workflows. You can also create your own workflows if you need additional processes, activities, or notifications.

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Oracle Order Management Setup Steps Chapter 6 - Page 30

Guided Demonstration – Creating and Booking a Sales Order, Viewing Workflow Status, Viewing Workflow Status Responsibility: Order Management Super User, Vision Operations (USA) Create and Book a Sales Order 1.

(N) Order Management > Sales Orders

2.

Within the the Main tab, enter the following in the Customer Number field and [TAB] to  populate the other fields: 1608 Use the list of values in the Order Type field to select Mixed. − −

4. (T) Line Items 5. Enter AS54888 in the Ordered Item field. 6. Enter 2 in the Qty (quantity) field. 7. Save your order. Copyright © Oracle, 2007. All rights reserved.

Oracle Order Management Setup Steps Chapter 6 - Page 31

8. (B) Book Order. A Note window is displayed informing you that the order has been booked. 9. (B) OK Document your sales order number here _____________ 10. (M) Tools > Workflow Status 11. View the status of the workflow for the sales order and line.

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Oracle Order Management Setup Steps Chapter 6 - Page 32

Guided Demonstration - Customizing Workflow Associated with an Order Responsibility: Order Management Super User, Vision Operations (USA) Find the Sales Order 1.

(N) Order Management > Sales Orders

2.

(I) Find

3.

Within the Order Number field field of the Find Orders/Quotes window, enter the sales order number from the Create and Book a Sales Order, View Workflow Status demonstration.

4.

(B) Find

5.

(B) Open

View and Customize the Workflow 6.

(M) Tools > Workflow Status

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Oracle Order Management Setup Steps Chapter 6 - Page 33

7.

Scroll down the page to show the activities associated with this workflow.

8.

Within the Search region, disable some of the Activity Types and Activity Status criteria. criteria.

9.

(B) Go.

10. Identify the changes in the Activities Activities region from from your customized search. 11. (B) View Diagram

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Oracle Order Management Setup Steps Chapter 6 - Page 34

12. Open each of the the following tabs: a. Definition  b. Usage c. Status d. Notification 13. Using the left menu, click Participant Responses.

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Oracle Order Management Setup Steps Chapter 6 - Page 35

14. Identify the Search region and each of the search criteria. criteria. 15. Using the left menu, click Workflow Details.

16. Identify the Workflow Definition Definition and Workflow Attributes regions and the fields within each.

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Oracle Order Management Setup Steps Chapter 6 - Page 36

Overview of Document Sequences for Order Numbering

Overview of Document Sequences for Order Numbering

Order Management uses the AOL document sequence functionality for numbering orders. You must define at least one document sequence for your order types which can be used for all your order types. For instance, you could define an automatic sequence beginning with 1 and assign it to all your order types. Then each new order that you enter will receive the next number in the sequence. Alternatively, you may define multiple document sequences and use different ones with different order types. One sequence could be used with your domestic orders that begins with 1 and another sequence could be used for your international orders that begin with 10000. The number ranges would be separate and order types easily identifiable. Define document sequences for order numbering

(N) Order Management > Setup > Documents > Define 1. You can define the sequence to be Automatic, Gapless or Manual. -

Automatic: The system automatically increment document numbers. Automatic sequences do not guarantee contiguous numbering.

-

Gapless: The system guarantees that the numbers returned are contiguous.

-

Manual: The user must specify a unique document number. Copyright © Oracle, 2007. All rights reserved.

Oracle Order Management Setup Steps Chapter 6 - Page 37

For all types of numbering, Order Management validates that the number specified by you is unique for a given order type. For more information on AOL Document Sequences, see the Oracle Applications System  Administrator's Guide - Configuration, Configuration, Document Sequences. 2. Enter a name name for the document sequence. Specify Oracle Order Management as the Application. 3. Enter a starting number. 4. Optionally, enter effective dates for for the the document sequence. 5. Save your work. Assigning your order type to a document sequence

(N) Order Management > Setup > Documents > Assign > (T) Document 1. Enter Oracle Order Management in the Application field and the Order Type in the the Category field. 2. Select the Ledger. Ledger. Enter Manual Manual in the method field if the number sequence is manual, otherwise enter Null. 3. On the Assignment tab enter the Start Date and the the Sequence that you defined defined for your order type in the previous step. Note that you cannot change the assignment for an order type and ledger. To change the assignment you must assign an end date to the existing assignment and create a new one for the new assignment. You cannot have more than one assignment for the same date range, document type and ledger. 4. There are additional controls to be considered when a quote transitions to a sales order in reference to the document number and how the number is generated. 5. If a gapless numbering type is a requirement, then the Retain Document Number check  box should not be selected when using a transaction type for negotiation and fulfillment.

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Oracle Order Management Setup Steps Chapter 6 - Page 38

Defining Order Import Sources

Defining Order Import Sources

(N) Order Management > Setup > Orders > Import Sources You can define Order Import Sources from which to import order information. You can import orders from legacy systems, orders from external systems like suppliers systems, orders from other quote or sales systems, and changes chan ges to orders. Oracle Order Management recommends that you define a unique name for each source of order information you are importing. When you run the Order Import concurrent program, you can enter the source or sources for each execution. You can run Order Import for multiple sources at one time. Define Order Import Sources

1. Enter Order Import Source Name Name and Description. Description. 2. Select Enabled checkbox to activate the Order Import source.

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Oracle Order Management Setup Steps Chapter 6 - Page 39

Overview of Processing Constraints

Overview of Processing Constraints

(N) Order Management > Setup > Rules > Security > Processing Constraints Processing constraints are rules that control changes to the sales order entities (header and line level). The changes or operations are Create, Update and Delete and Cancel. You can carry out the changes or operations on various order attributes (Bill-To Address, Price List, Order Date, Quantity). Some examples of user action that are performed based on these changes are Not Allowed, Require Reason and Require History, Raise Integration Event. Processing constraints can prevent certain changes, but can also be set up to perform actions based on those changes. A simple example: •

Operation = UPDATE

•

Attribute = Order Date

•

User Action = NOT ALLOWED

•

Condition = Order Line is Fulfilled.

The processing constraint prevents you from updating the Order Date if the order line has been fulfilled. Use processing constraints to control certain user actions like update, deleting values that are dependant on each other. For example a processing constraint prevents you from deleting a booked order. Copyright © Oracle, 2007. All rights reserved.

Oracle Order Management Setup Steps Chapter 6 - Page 40

Processing Constraints Example

To set up a processing constraint that prevents update of the sales order header order type when there are order lines created or when the order is booked, do the following after navigating to the Define Processing Constraints window: 1. Query in in the the top top of the form: -

Application: Oracle Order Management

-

Entity: Order Header

2. Enter on a new line at top of the Constraints region: -

Operation: Update

-

Attribute: Order Type

-

User Action: Not allowed

-

Leave System Changes, User Changes blank

-

Clear System check box

3. Enter in the first line of the Conditions region: -

Group Number: 101 (the (the group number should be greater greater than 100 for for user-defined constraints)

-

Scope: Any

-

Validation Entity: Order Header

-

Record Set: Order

-

NOT check box: Deselect

-

Validation Template: Booked

-

System check box: Deselect

-

User Message: the order is booked

4. Enter in the second line of the Conditions region: -

Group Number 2

-

Scope: Any

-

Validation Entity: Order Header

-

Record Set: Order

-

NOT check box: Deselect

-

Validation Template: Lines Exist

-

Seeded check box: Deselect

-

User Message: The order has lines

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Oracle Order Management Setup Steps Chapter 6 - Page 41

Setting up Processing Constraints

Setting up Processing Constraints

(N) Order Management > Setup > Rules > Security > Processing Constraints Query Application

Query Application for Oracle Order Management and Entity for the entity for which you want the processing constraint, for example, Order Header or Order Line. Enter Constraints

1. In Operation, select the operation that you want to constrain. 2. Select an Attribute to constrain, constrain, based upon the operation selected. If you select the value UPDATE for the Operation field and you do not select an Attribute value, the constraint allows no update to any field of the entity, by any user. 3. In User User Action, select one of the following: following: -

Not Allowed: You cannot perform the constrained operation

-

Require Reason and History: History: You You can perform the operation only if you enter a reason. Use this with Operation CANCEL, Operation UPDATE if the constrained

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Oracle Order Management Setup Steps Chapter 6 - Page 42

attribute is Ordered Quantity only, and for recording Audit Trail history when requiring a reason for an attribute change -

Requires History: History: You You can perform the operation and will not be prompted to enter a Reason. You still have the option to enter both a Reason and Comment, and if you do so, the information is recorded. Use the value for enabling Audit Trail history to  be recorded without a reason for an attribute change

4. Select a value for for the System Changes field. The value selected in this field determines if system changes are allowed, despite the constraint. Choose from: -

Always: System changes allowed

-

Never after Insert: System changes allowed if the entry entry has not been saved to the database

5. Select a value for the User Changes Field: -

Never: The user is always constrained

-

Never after Insert: The user is constrained after the entry is saved to the database

•

The Enabled field indicates whether the current constraint is active. This allows constraints to be temporarily disabled if necessary.

•

System check box: If a Constraint Constraint has the System check box selected, you cannot update the constraint definition.

Enter Conditions

6. In the Group Number field, enter a numeric value according to the following principles: -

For conditions that should together evaluate to TRUE (AND conditions), enter the same group number. The constraint c onstraint applies if the entity in question meets all of the conditions defined.

-

For conditions that should should together evaluate to OR (OR conditions), enter a different different number for each record. The constraint applies if the entity in question meets any one of the conditions defined.

7. In Scope, if the record set applies to multiple records, indicate the scope of evaluation of the record set for this condition. An example of a record set that applies app lies to multiple records is the record set of all of the lines of a sales order. Select one of the following: -

Any: The condition is satisfied if one of the records meets it, for for example, the condition is satisfied if one of the sales order lines is booked

-

All: The condition is satisfied if all of the the records meet it, for example, the condition is satisfied if all of the sales order lines are booked

8. In Validation Entity, enter the entity for which the condition is validated. You can enter the same entity as the constraint (at the top of the Constraints region) or you can enter an entity related to the constraint. For example, if the constraint is against Order Header, Validation Entity can be Order Line. In Record Set, select the record set that corresponds to the entities to which the constraints process should apply the condition. For example, if you enter the order line record set Line, the condition is evaluated against the order line in question. If you enter the order line record set Order, the condition is evaluated against any or all (depending on the scope) lines of the order in question.

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Oracle Order Management Setup Steps Chapter 6 - Page 43

If Validation Entity is different from Entity (at the top of the form), you can only select record sets based on the primary key of the validation entity. 9. Select the Not Not check box (the negative condition modifier) to direct the constraints  processing to evaluate the NOT condition of Validation Template. For example, if you expect to select Validation Template Booked, selecting NOT creates the condition of not  booked for the constraint. -

In Validation, select a validation template. This item specifies the condition being evaluated.

-

Enabled: The Enabled field field indicates indicates whether the current constraint is active. This allows constraints to be temporarily disabled if necessary.

-

System check box: -

If a Constraint Constraint has the seeded check box selected, and the constraint constraint condition check box is also selected, you cannot update the constraint condition.

-

If a Constraint Constraint has the seeded check box selected, and the constraint constraint condition check box is not selected, you can update the constraint condition.

10. In User Message, enter the trailing portion of the error message that the constraint  processing should display when the user violates the constraint. For example, if the constraint was to not allow an update upd ate of the item field on the order line if the line has  been previously booked, constraints processing displays the error message You are not allowed to update the item; the item is booked. Specify who the Constraint applies to

Select one of the following: •

All responsibilities: The constraint applies to all responsibilities.

•

Authorized responsibilities: The constraint constraint applies to all responsibilities except ones that you specify. Specify the excepted e xcepted responsibilities in the untitled lines below your selection.

•

Constrained responsibilities: The constraint applies to the responsibilities that you specify. Specify the excepted responsibilities in the untitled lines below your selection.

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Oracle Order Management Setup Steps Chapter 6 - Page 44

Guided Demonstration - Setting Up a Processing Constraint In this demonstration, you will learn how to set up a processing constraint that prevents a sales order header from being updated when the order is booked or when there are order lines created. Processing constraints control who can change what and when they can change it. Processing constraints can prevent certain changes, but also can perform actions based on those changes such as requiring a reason for the change, triggering an action in Audit Trail or Versioning, or raising an Integration Event.

Responsibility: Responsibility: Oracle Management Super User, Vision Operations 1.

(N) Order Management > Setup > Rules> Security > Processing Constraints

2.

Query in the top of the window (To query, press CNTRL + F11): Application = Order Management Entity = Order Header − −

3.

Create a new line on the Constraints region: Operation = Update Attribute = Order Type User Action = Not Allowed. This means the constrained operation cannot be  performed. Leave System Changes and User Changes fields blank. Enabled check box = Selected − − −

− −

4.

Create a new line on the Conditions tab: Group Number = 101 Scope = Any Validation Entity = Order Header Record Set = Order. The record set corresponds to the entities to which the constraints process should apply the condition. For example, if you enter the order line record set Line, the condition is evaluated against the order line in question. If you enter the order line record set Order, the condition is evaluated against any or all (depending on the scope) lines of the order in question.  NOT check box = Deselected Validation Template = Booked Enabled check box = Selected User Message = The order is booked. − − − −

− − − −

5.

Create a second line on the Conditions tab: Group Number = 102 Scope = Any Validation Entity = Order Header Record Set = Order  NOT check box = Deselected − − − − −

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Oracle Order Management Setup Steps Chapter 6 - Page 45

− −

Validation Template = Lines Exist User Message = The order has lines.

Applying the Processing Constraint to a Sales Order (Constraint Based on Booked Orders) Responsibility = Order Management Super User, Vision Operations 6.

Navigate to the Sales Orders window.

7.

Enter the sales order header using the the following following information information (all remaining information information defaults in): Customer = XX-Big City Electronics Order Type = Order Only − −

8.

In the Line Items Items tab, enter the following line items:

Ordered Item

9.

Quantity

XX- Phone

3

XX-Palm Pilot

5

Save the sales order.

10. Book the order. 11. On the Order Information Information tab, Main subtab, change the order type: Order Type = Drop Shipment −

12. Save your work. Note:  If the processing constraint condition has been applied successfully, a Message box alerts you that you cannot update the Order Type because the order is in Booked status.

Applying the Processing Constraint to a Sales Order (Constraint Based on Existing Lines) Responsibility = Order Management Super User, Vision Operations 13. Navigate to the Sales Orders window. 14. Enter the sales order header using using the following information (all remaining information defaults in): Customer = XX-Big City Electronics Order Type = Order Only − −

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Oracle Order Management Setup Steps Chapter 6 - Page 46

15. In the Line Items Items tab, enter the following line items:

Ordered Item

XX- Phone

Quantity

2

16. Save your work. 17. On the Order Information Information tab, Main subtab, change the order type: Order Type = Bill Only −

18. Save your work. Note:  You should not be able to save your changes because the second processing constraint condition does not allow you to update the Order Type for orders with existing order lines.

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Oracle Order Management Setup Steps Chapter 6 - Page 47

Defining Validation Templates

Defining Validation Templates

Order Management provides you the ability to define your own validation conditions by the use of validation templates. A validation template names a condition and defines the semantics of how to validate that condition. Validation templates can be used in the  processing constraints framework to specify the constraining conditions for a given constraint. These conditions are based on: •

Where the entity is in its workflow

•

The state of attributes on an entity

•

Any other validation condition that cannot be modeled using the above methods

API based validation templates are not available if constrained entity is different from the entity for which the validation template has been defined (or the Validation templates are not available even if the record set being used is anything other than the primary key record set). For example, API based Validation template Pick Released has been set up for entity Order Line. If you set up a constraint for attribute Ship To on Order Line, the validation template Pick Released is available but for a constraint on attribute Ship To on Order Header, Pick Released will not be available. Copyright © Oracle, 2007. All rights reserved.

Oracle Order Management Setup Steps Chapter 6 - Page 48

For attribute Ship To on Order Line, if the constraint condition uses any reco rd set (ATO Configuration, for example) other than the primary key record set Order Line, the validation template Pick Released will not be available. Define Validation Templates

(N) Order Management > Setup > Rules > Security >Validation Template 1. Select Entity to define condition for the Entity field. 2. Enter a Template Template Name Name for the condition. 3. Enter a Name in the Short Name field field for the condition. 4. Select Validation Type to be performed by the condition. Select from: -

-

-

WF: (validation is based on the the workflow workflow status of this entity): -

Select the Activity for the condition

-

Select the Activity Activity Status for the condition. Select from:Active, Complete, Error, Notified, and Suspended

-

Select the activity Result for the condition

-

Save your work

API (validation is completed through an Application Program Interface): -

Select the PL/SQL Package you wish to interface interface with with the constraint condition

-

Enter the Procedure name of the API

-

Save your work

TBL (validation is based on the the values of database columns columns on this entity): -

Select the Attribute Column name on the entity for for the constraint constraint condition

-

Select the Validation Operation for the constraint constraint condition. Select from: from: = (Equal To), <> (Not Equal To), Is NULL, Is Not NULL

-

Select the Value String String you want to validate against the value of the column

Note: You can add more than one attribute, value pair, pa ir, otherwise all pairs will be added together in the validation. Submit Create Validation Packages concurrent program

When you have created new validation templates or record sets, you will need to submit the Create Validation Packages concurrent program from the Tools menu to submit a concurrent request to create a validation package for all new or modified validation templates and record sets that may constitute a permitted validation combination. After the request completes, all validation templates that processed successfully will be visible in the list of values in the Processing Constraints window. For more information see: (Help) Oracle Manufacturing Applications > Oracle Order Management > Oracle Order Management Setup> Defining Validation Templates

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Oracle Order Management Setup Steps Chapter 6 - Page 49

Defining Defaulting Conditions

Defining Defaulting Conditions

(N) Order Management > Setup > Rules > Defaulting > [Defaulting Condition Template] The Defaulting Condition Template window enables you to define defaulting template and conditions for the application/entity combination displayed on the defaulting rules setup window. Define Defaulting Conditions

1. Select or Add Condition Name: Select an existing condition name if you wish to update the associated validation rules or add a new condition name with associated validation rules in the Condition Name field. 2. Enter Validation Rules: In the Validation Rules Region, enter the validation rules based on the attribute values of the above entity. For example, standard orders could have the order type Standard. Order type = Standard. 3. Enter Group Number: In the Group Number field: -

For conditions that should together evaluate to TRUE (AND conditions), enter the same group number

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Oracle Order Management Setup Steps Chapter 6 - Page 50

-

For conditions that should should together evaluate to OR (OR conditions), enter a different different number for each record

4. Select Attribute Attribute Name: Select the Attribute name, such as Contact. 5. Select the Validation Operation option: -

(>) Greater Than

-

(<) Less Than

-

(>=) Greater than or Equal to

-

(<=) Less than or Equal to

-

(=) Equal

-

(!=) Not Equal

6. Enter the Value String of the attribute that you want to validate against. For more information, see: (Help) Oracle Manufacturing Applications > Oracle Order Management > Oracle Order Management Setup> Define Defaulting Conditions

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Oracle Order Management Setup Steps Chapter 6 - Page 51

Defining Defaulting Rules

Define Defaulting Rules

(N) Order Management > Setup > Rules > Defaulting > Defaulting Rules 1. Enter a value in the Precedence field to determine the precedence when resolving resolving multiple TRUE defaulting conditions. 2. Select a Defaulting Condition Condition from the list of values and then enter the defaulting rules to  be used if this defaulting condition is TRUE. 3. Select the Enable check box if you wish to enable the defaulting defaulting condition. If this check  box is not selected, the defaulting condition is disabled and the rules and condition associated with this condition are not used in default possessing. 4. Select priority sequence: Within the Default Sourcing Rules region, select the priority sequence in which you want to retrieve the default for this attribute. The defaulting process searches for a default de fault for your attribute by evaluating defaulting rules in ascending order. You can default important information based on user entered values. For example, if you enter a customer in the order, the Ship To and Bill To addresses default without user intervention.

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Oracle Order Management Setup Steps Chapter 6 - Page 52

Select Defaulting Source Type

Select the defaulting source type. The defaulting source type determines data entry in the Default Source/Value field. Select default sources or enter default values

Based on the default source type selected, either select the default sources o r enter default values in the Default Source/Value field. For more information see: (Help) Oracle Manufacturing Applications > Oracle Order Management > Oracle Order Management Setup> Define Defaulting Rules

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Oracle Order Management Setup Steps Chapter 6 - Page 53

Practice - Setting Up a Defaulting D efaulting Rule Overview In this practice, you will learn how to set up a defaulting sourcing rule for the Freight Terms attribute for your customer XX-Big City Electronics. You will then create a sales order to observe how the sourcing rule provides a defaulting value for Freight Terms on the Sales Orders window. In Oracle Order Management, defaulting sourcing rules enable you to automatically default attribute values into sales order entities: •

•

Sales order entities include groups of related attributes such as Order or Line. Attributes are the individual fields within a particular entity, such as Warehouse, Ship To Location, or Agreement.

Note:  Changes to defaulting rules take effect for any new orders that use the modified defaulting rules when you open the Sales Order Header or Lines windows or if you update an attribute (field) on an order.

Assumptions •

Oracle Management Super User, Vision Operations responsibility

•

Prior practices are completed. Practices build on earlier exercises.

•

You must have access to an Oracle Application Vision database or comparable c omparable training or test instance at your site on which to complete this practice.

Tasks Setting Up a Defaulting Condition Template Responsibility = Oracle Management Super User, Vision Operations You will first create a defaulting condition template that defines the conditions when the default sourcing rule can be applied; for example, apply the defaulting sourcing rule X  rule X  only  only if the customer is Big is Big City Electronics and Electronics and the Order Type is Mixed  is Mixed  (in  (in this case, the conditions are the specific customer  and  and order type). type). Then you can create the defaulting sourcing rule that determines the actual value for the Freight Terms attribute. (The condition template is attached to the defaulting rule to control how the rule is applied.) 1.

Navigate to the Defaulting Setup – Entity Attributes window.

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Oracle Order Management Setup Steps Chapter 6 - Page 54

2.

Click Find and select the Order Header entity.

3.

Click OK to view the attributes related to the entity.

4.

Click the Defaulting Condition Templates button to display the Defaulting Condition Validation Templates window. Note:  In the header region, ensure the following values are selected for the Application and Entity values (if you do not see these values, do a query to find them): Application = Order Management Entity = Order Header − −

5.

In the Validation Templates region, click the New icon to enter a new validation template: Condition Name = XX-Freight Terms for XX-Big City Electronics Description = Used for Freight Terms for Customer XX-Big City Electronics − −

6.

In the Validation Rules Rules region, create two validation rules for the the template you added:

---

Group #

Attribute

Validation Operation

Value String

Rule # 1

105

Customer

=

XX-Big City Electronics

Rule # 2

106

Currency

=

USD

7.

Save your work.

8.

Close the Defaulting Condition Validation Template window.

Setting Up a Defaulting Sourcing Rule for the Freight Terms Attribute 9.

Navigate to the Defaulting Setup – Entity Attributes window.

10. Select Attribute = Freight Terms. 11. Click Defaulting Rules to display the Attribute Defaulting Defaulting Rules window. 12. On the Defaulting Conditions region, create a new defaulting condition for the Freight Terms attribute (select the defaulting condition template you created in previous steps): Precedence = 3 Defaulting Condition = XX-Freight Terms for XX-Big City Electronics Enabled = Selected − − −

Note:  When defining a set of Conditions Con ditions and using them in rules, be sure to place the ALWAYS condition last in the Precedence for Defaulting Conditions.

13. Select the Enabled check box to enable the defaulting condition. If If this check box is not selected, the defaulting condition is disabled and the rules and condition associated with this condition are not used in default rule processing.

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Oracle Order Management Setup Steps Chapter 6 - Page 55

14. On the Default Sourcing Rules region, region, select the priority sequence sequence in which you want to retrieve the default for this attribute. The defaulting process searches for a default for your attribute by evaluating defaulting rules in ascending order. 15. Select the defaulting Source Type = Constant Value. Value. The defaulting source type determines data entry in the Default Source/Value field. 16. In the Default Source/Value field, enter To Be Determined . This value will display as the Freight Terms value in the Sales Orders window. 17. Select Tools > Generate Defaulting Handler Package. This program generates the defaulting rules for the attribute. 18. Click Save.

Viewing the Freight Terms Attribute in the Sales Order Window 19. Navigate to the Sales Orders window. 20. In the Order Information tab, Main subtab, enter a sales order: Customer = XX-Big City* Order Type = Mixed Currency = USD* − − −

Note: *These conditions are required for the Freight Terms rule to be applied.

21. In the Order Information Information tab, Others subtab: Confirm that the default freight term value in the Freight Terms field is To Be Determined . If so, then the default de fault sourcing rule was applied successfully.

Disabling the Defaulting Condition XX-Freight XX-Freight Terms for XX-Big City Electronic s  for the Freight Terms Attribute  Now you will disable the Freight Terms defaulting condition, and create a sales order to confirm that it has been disabled. Note:  If the Enabled check box for the defaulting condition is not selected, the defaulting condition is disabled and the rules and condition associated with this condition are not used in default rule processing.

22. Navigate to the Defaulting Setup – Entity Entity Attributes window. 23. Select Attribute = Freight Terms. 24. Click Defaulting Rules to display the Attribute Defaulting Defaulting Rules window. 25. Select the Defaulting Condition = XX-Freight Terms for XX-Big City Electronics Enabled = Deselected −

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Oracle Order Management Setup Steps Chapter 6 - Page 56

26. From the Tools menu, select Generate Defaulting Handler Package to update the attribute. 27. Click Save.

Viewing the Freight Terms Attribute in the Sales Order Window 28. Navigate to the Sales Orders window. 29. On the Order Information tab tab > Main subtab, enter a sales order for the following following customer: Customer = XX-Big City* Order Type = Mixed Currency = USD* − − −

Note: *These conditions are required to see if the Freight Terms rule you created has been disabled successfully.

30. On the Order Information tab tab > Others subtab: In the Freight Terms field, notice that the default Freight Terms value is now Prepaid  now Prepaid  and  and not To Be Determined . This means that you successfully disabled the Freight Terms sourcing condition you p reviously created, and a different defaulting rule was applied to derive the Freight Terms value.

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Oracle Order Management Setup Steps Chapter 6 - Page 57

Solution - Setting Up a Defaulting Rule Setting Up a Defaulting Condition Template Responsibility = Oracle Management Super User, Vision Operations 1.

Navigate to the Defaulting Setup – Entity Attributes window. •

(N) Order Management > Setup > Rules > Defaulting

2.

(I) Find.

3.

Select entity = Order Header.

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Oracle Order Management Setup Steps Chapter 6 - Page 58

4.

(B) OK.

5.

(B) Defaulting Condition Templates. The Defaulting Condition Validation Templates window appears.

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Oracle Order Management Setup Steps Chapter 6 - Page 59

Note:  In the header region, ensure the following values are selected for the Application and Entity values (if you do not see these values, do a query to find them): Application = Order Management Entity = Order Header − −

6.

(I) New (place cursor in the Validation Templates region).

7.

Enter a new validation template: Condition Name = XX-Freight Terms for XX-Big City Electronics Description = Used for Freight Terms for Customer XX-Big City Electronics − −

8.

In the Validation Rules Rules region, create two validation rules for the the template you added:

---

9.

Group #

Attribute

Validation Operation

Value String

Rule # 1

105

Customer

=

XX-Big City Electronics

Rule # 2

106

Currency

=

USD

(I) Save.

10. Close the Defaulting Condition Validation Template window.

Setting Up a Defaulting Sourcing Rule for the Freight Terms Attribute 11. Navigate to the Defaulting Setup – Entity Entity Attributes window.

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Oracle Order Management Setup Steps Chapter 6 - Page 60

12. Select Attribute = Freight Terms.

13. (B) Defaulting Rules. Rules. The Attribute Attribute Defaulting Defaulting Rules window appears.

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Oracle Order Management Setup Steps Chapter 6 - Page 61

14. On the Defaulting Conditions region, select a defaulting condition for the Freight Terms attribute (use the defaulting condition template you created in previous steps): Precedence = 3 Defaulting Condition = XX-Freight Terms for XX-Big City Electronics Enabled = Selected − − −

15. On the Default Sourcing Rules region, create a default sourcing rule for for the Freight Terms attribute. The sourcing rule defines what Freight Te rms value is displayed when the defaulting conditions are met: Sequence = 501 (or similar 3-digit value if you cannot use 501) Source Type = Constant Value Default Source/Value = To Be Determined − − −

16. (M) Tools > Generate Defaulting Handler Package. This program generates the defaulting rules for the attribute. 17. (I) Save.

Viewing the Freight Terms Attribute in the Sales Order Window 18. Navigate to the Sales Orders window. •

(N) Orders, Returns > Sales Orders

19. (T) Order Information, (T) (T) Main: Copyright © Oracle, 2007. All rights reserved.

Oracle Order Management Setup Steps Chapter 6 - Page 62

20. Enter a sales sales order for the following customer: Customer = XX-Big City* Order Type = Mixed Currency = USD* − − −

Note: *These conditions are required for the Freight Terms rule to be applied.

21. (T) Order Information, (T) (T) Others. 22. On the Freight Terms field, field, confirm that the defaulting freight freight term value is To Be  Determined . If so, then the default rule was applied successfully. successfully.

Disabling the Defaulting Condition XX-Freight XX-Freight Terms for XX-Big City Electronic s  for the Freight Terms Attribute 23. Navigate to the Defaulting Setup – Entity Entity Attributes window. 24. Select Attribute = Freight Terms.

25. (B) Defaulting Rules. Rules. The Attribute Attribute Defaulting Defaulting Rules window appears. 26. Select the Defaulting Condition = XX-Freight Terms for XX-Big City Electronics Enabled = Deselected −

Note:  If the Enabled check box for the defaulting condition is not selected, the defaulting condition is disabled and the rules and condition associated with this condition are not used in default rule processing.

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Oracle Order Management Setup Steps Chapter 6 - Page 63

27. (M) Tools > Generate Defaulting Handler Package. 28. (I) Save.

Viewing the Freight Terms Attribute in the Sales Order Window 29. Navigate to the Sales Orders window. •

(N) Orders, Returns > Sales Orders

30. (T) Order Information, (T) (T) Main. 31. Enter a sales sales order for the following customer: Customer = XX-Big City* Order Type = Mixed Currency = USD* − − −

Note: *These conditions are required to see if the Freight Terms rule you created has been disabled successfully.

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Oracle Order Management Setup Steps Chapter 6 - Page 64

32. (T) Order Information, (T) (T) Others.

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Oracle Order Management Setup Steps Chapter 6 - Page 65

33. In the Freight Terms field, field, notice that the default Freight Terms value is now Prepaid  now Prepaid  and  and not To Be Determined . This means that you have successfully disabled disabled the Freight Terms sourcing condition, and a different rule was applied to derive the Freight Terms value.

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Oracle Order Management Setup Steps Chapter 6 - Page 66

Setting up Versioning and Audit History

Setting up Versioning and Audit History Version history maintenance is useful for reference and comparison. This is particularly true of quotes and Sale Agreements (SAs) with a negotiation phase where the transaction document changes a number of times before it is approved. This may occur with complex  products that are frequently redesigned to meet customer requirements, or with a loyal customer who negotiates for a long time for the best price with the promise of higher h igher order quantities over an extended period of time. Versioning maintains the history of previous versions, when the active version is changed. However, one can use the previous versions as templates for creating new sales o rder, quotes or sales agreements at any time with the copy feature. Version history maintenance and comparison enables: • Maintenance of transaction history of previous versions • Ability to amend the current version of the transaction • Tracking changes over a period of time and view those changes • Comparison of changes made to transactions across versions • Copy any version of a Quote to a Sales Order Copyright © Oracle, 2007. All rights reserved.

Oracle Order Management Setup Steps Chapter 6 - Page 67

Set Up Versioning Define Processing Constraint

Define processing constraint for versioning. Select the desired user ac tion from the User Action field: •

Generate Version, Require Reason

•

Generate Version and Require Reason

•

Generate Version

•

Require Reason and Require History

•

Require History

Apply necessary Validation Templates

Apply necessary validation templates in the Validation Templates window. For more information see: (Help) Oracle Manufacturing Applications > Oracle Order Management > Change Management> Versioning > Setup Set Up Audit History

1. Add "View Audit History" menu option to to the Order Order Management menu for those responsibilities that need to be able to view the new Audit History forms – this menu option will be created through seed data. 2. Set up Processing Constraints to indicate indicate which attributes on the order you want to have audit trail recorded for. See Define Processing Constraints. 3. Create some new Validation Templates if you have specific conditions to control whether or not to record audit information. See Defining Validation Templates. 4. Set the OM System Parameter Audit Trail.  Navigate to Order Management > Setup > System Parameters > Values. 1. Select your Operating Unit. 2. Select Generic Parameters from the list list of values. 3. For the Audit Trail Parameter, select from the list of values: “Enable when Order is Booked”, “Enable when Order is Entered”, or "Disabled.“ 5. Enter and process orders as usual. 6. Schedule the Consolidator program to run periodically to make audit information available to query and report. 7. Run report or execute queries to view audit information. Note: Based on the processing constraints that have been set up, users will sometimes be required to input reasons when they make changes to orders.

System Parameter 'Audit Trail' has to be enabled ena bled at Operating Unit and the processing constraint setup should be required to maintain Audit History for that Operating Unit.

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Oracle Order Management Setup Steps Chapter 6 - Page 68

Overview of Available To Promise (ATP)

Overview of Available To Promise (ATP)

Oracle Order Management enables you to advise your customers when items will be available  based on current on-hand inventory plus the expected incoming supply and outgoing demand. To calculate ATP, the following values are required: item, order quantity, order quantity unit of measure and the request date. In general, you enter the item and order quantity on every order line. The request date and order quantity unit of measure may be defaulted or manually entered. ATP may be calculated for a single line, a group of lines, or a complete order. The results for a single line are displayed in a single column in a small window, while the results for multi-line ATP are displayed in a table. In both formats, the following information is displayed: • Warehouse: Either the warehouse on the order line or, if the warehouse on the order line line was blank, the best warehouse as selected by the sourcing rules. • Request Date Qty: The quantity that is available on the requested date • Available: The order quantity, if ATP was successful. The available quantity, which will  be less than the order quantity, if ATP was not successful. • On-hand Qty: The quantity that is currently in in the warehouse.

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Oracle Order Management Setup Steps Chapter 6 - Page 69

• Qty Reservable: The on-hand quantity minus the quantity that is already reserved to other sources of demand. • Request Date: The date on the order line. • Available date: The date that the ordered quantity will be available. It could be the request date if the order quantity is available on the request date, or it might be a future date when the order quantity will be available • Error Message: Any error that occurred in calculating ATP. For example, if the Check ATP flag for the item is not selected then this field will display ATP not applicable. • Substitute Item: If the requested item is not available and the requested quantity for a defined substitute is available, the substitute item will be displayed. An additional tab, showing the availability of the substitute item, is also displayed for single items. A multi-line window displays availability information for sets and models. Clicking the Global Availability button located at the bottom of the Availability window opens the ATP window that has the list of warehouses where the item is enabled. You can select the warehouses for which you want to see the availability, and the system will return the availability in all the selected warehouses. You can open the ATP Details window from the Availability window by clicking the ATP De tails Button. The ATP Details window displays how the results were derived. ATP is calculated automatically during scheduling, and may be calculated manually by clicking Availability on the Line Items tab of the Sales Order window. There are several steps required for ATP calculations. If you are using ASCP, supply/demand is set up at the plan level. See the Oracle ASCP  Implementation Manual . Global Order Promising will only use the infinite time fence specified on the ATP rule. If you are not using ASCP, ATP rules must be defined to determine the sources of supply and demand which are included in the calculation. The ATP rules must be associated with items and/or inventory organizations. Also, the da ta collection program must  be run. There is a requirement for ATP calculations to be very fast; some customer service representatives will need to give this information to customers on the phone. However, considering all the possible sources of supply and demand for an ATP calculation can be very complex. Therefore, a concurrent process known as data collection must be run to summarize the supply and demand picture. This program is part of the Oracle Advanced Planning and Scheduling application. The ATP calculation is then performed on the summary tables. For details about setting up ATP rules and running the data collection program, see the setup section Oracle Order Management implementation Guide.

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Oracle Order Management Setup Steps Chapter 6 - Page 70

Overview of Scheduling Levels

Overview of Scheduling Levels

The scheduling level on the order transaction type determines what type of scheduling is allowed. The possible values for this are: • ATP Only: You will not be able to schedule or reserve lines on the order. If you have an order transaction type defined with a schedu ling level of ATP Only, then you must not have the scheduling activity in any of the line level workflow processes. This could be used for Bill-Only or Bill-Only with Inventory Interface flows, or possibly for quoting scenarios. For example, you could use the ATP Only flow for Bill Only lines that you want to omit from a header level set. If you do not want wan t the Bill Only lines to be scheduled and considered part of the header-level set, you could make the scheduling level of the line transaction type ATP Only. • No Reservations: You can perform all scheduling functions except for reserving inventory. You will be able to use ATP items, and schedule all items, but you will not be able to create reservations from the sales order window. • Allow All Scheduling Actions: All scheduling scheduling actions can be performed. • Inactive Demand With With Reservations: You can manually enter any schedule date, but the system does not schedule. The line can be reserved. The schedule date is not visible to Copyright © Oracle, 2007. All rights reserved.

Oracle Order Management Setup Steps Chapter 6 - Page 71

MRP / APS. This functionality is only for standard items, and it does not support ship or arrival sets. • Inactive Demand Without Without Reservations: You can manually manually enter any schedule date, but the system does not schedule. No reservation can be placed on the line. The schedule date is not visible to MRP/APS. This functionality is only for standard items, and it does not support ship or arrival sets. If you don't want yo ur order lines to be visible as demand to the manufacturing applications, do not schedule the lines. Alternatively, you can control this by setting the scheduling level of the order transaction type.

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Oracle Order Management Setup Steps Chapter 6 - Page 72

Practice - Using Scheduling in the Sales Orders Window Overview In this practice, you will learn how to schedule an order both manually and automatically. Your customer XX-Big City Electronics wants to order 15 un its of item XX-Phone, 45 days from today’s date.

Assumptions •

Oracle Management Super User, Vision Operations responsibility

•

Prior practices are completed. Practices build on earlier exercises.

•

•

You must have access to an Oracle Application Vision database or comparable c omparable training or test instance at your site on which to complete this practice. You have set the following profile option: OM: Auto Schedule = No

−

•

You have set the following system parameter. Setup-> System Parameters -> Values Reservation Time Fence = 30 −

Tasks Creating a Sales Order Responsibility = Oracle Management Super User, Vision Operations 1.

Navigate to the Sales Orders window.

2.

On the the Main tab, enter the following sales header information: information: Customer = XX-Big City Electronics Order Type = Mixed Price List = Corporate − − −

3.

On the Line Items tab, enter the following Ordered Item = XX-Phone Qty = 15 Request Date = Today’s Date + 45 days Line Type = Standard (Header Invoicing) − − − −

Checking Item Availability 4.

Select the order line for item XX-Phone.

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Oracle Order Management Setup Steps Chapter 6 - Page 73

5.

Click the Availability button button to view whether the quantity is available. If the available quantity is sufficient, you can continue to the scheduling task.

Scheduling the Order Line 6.

From the Tools menu, select Scheduling > Schedule.

7.

Click OK.

8.

Click the Shipping tab to view the scheduled shipping information information and confirm that the scheduling activity has occurred for the request date.

Reserving the Order Line 9.

From the Tools menu, select Scheduling > Reserve.

10. Click OK. 11. On the Shipping tab, view the reserved quantity in the Qty Reserved field. 12. Save your work.

Using the Auto Schedule Feature Use the Auto Schedule feature when entering another line on the same order. 13. From the Tools menu, select the Auto Schedule check box. 14. Click New to create a new order line: Item = XX-Phone Card Qty = 2 − −

15. Click Save. 16. In the Line Items tab, tab, Shipping tab: Notice that the Qty Reserved field has been automatically entered for item XX-Phone Card.

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Oracle Order Management Setup Steps Chapter 6 - Page 74

Solution - Using Scheduling in the Sales Orders Window Creating a Sales Order Responsibility = Oracle Management Super User, Vision Operations 1.

Navigate to the Sales Orders window. •

2.

(N) Orders, Returns > Sales Orders

(T) Order Information, (T) Main: Customer = XX-Big City Electronics Order Type = Mixed Price List = Corporate − − −

3.

(T) Line Items, (T) Main: Ordered Item = XX-Phone Qty = 15 Request Date = Today’s Date + 45 days Line Type = Standard (Header Invoicing) − − − −

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Oracle Order Management Setup Steps Chapter 6 - Page 75

Checking Item Availability 4.

Select the order line for item XX-Phone.

5.

(B) Availability. Availability. In the Availability Availability window, confirm that the item quantity you want is available. If the available quantity is sufficient, you can continue to the scheduling task.

Scheduling the Order Line 6.

(M) Tools > Scheduling > Schedule.

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Oracle Order Management Setup Steps Chapter 6 - Page 76

7.

(B) OK.

8.

(T) Line Items, (T) Shipping. Note:  Notice that the schedule ship date has been set to the request date.

Reserving the Order Line 9.

From the Tools menu, select Scheduling > Reserve.

10. Click OK. 11. On the Shipping tab note that the Qty Reserved field shows the the reserved quantity.

12. (I) Save.

Using the Auto Scheduling Feature 13. (M) Tools > Auto Schedule (Ensure Auto Schedule is selected) 14. (I) New: Item = XX-Phone Card Qty = 2 − −

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Oracle Order Management Setup Steps Chapter 6 - Page 77

15. (I) Save. 16. (T) Line Items, Items, (T) (T) Shipping.  Notice that the Qty Reserved field has been automatically entered for item XX-Phone Card.

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Oracle Order Management Setup Steps Chapter 6 - Page 78

 Auto-Schedule Profile Option Option

Auto-Schedule Profile Option

This profile option determines the default setting for auto scheduling orders, and also controls the display of the Availability window within the Sales Order Lines window. Please note that auto scheduling orders is only supported for orders that contain standard line items, not models or kits. Select from: • Yes: Order lines are scheduled automatically at the time of entry. Automatically display the Availability window within the Sales Order window when entering order line details. • No or NULL: Order lines are not scheduled automatically automatically at the time time of entry. Does not automatically display the Availability window within the Sales Order window whe n entering order line details. Note: If the item or model is a standard item or o r has the item ATP flag enabled, enabled , ATP inquiry will automatically be performed on the item or model once it has been entered on an order line and a user exits the item field.

The Line Generic workflow process sequences the line scheduling action to occur after you  book the order. However, even if you have set this profile option to No and you indicate ship

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Oracle Order Management Setup Steps Chapter 6 - Page 79

set or arrival set on a order line, the order entry processing schedules the line and sets the Visible Demand Flag. To group lines into ship sets and arrival sets, order entry processing uses the warehouse, scheduled shipment date, ship to location, shipment priority, and shipment method. Therefore, it schedules the order lines with ship set values v alues to obtain scheduled shipment date. If you want the Line Generic workflow process to schedule an order line, you cannot specify a ship set or arrival set for it.

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Oracle Order Management Setup Steps Chapter 6 - Page 80

Defining Credit Usage Rule Sets

Define Credit Usage Rule Sets

(N) Order Management > Setup > Credit > Define Usage Rule The general setup steps for credit checking are as follows: 1. Customer page - specify a) credit check box b) Account Profile 2. Payment Terms form - enable credit checking 3. Create a credit check rule 4. Attach the credit check rule to the transaction types form 5. Define your credit usage rules 6. Define credit profiles The Define Credit Usage Rules window enables a user to create and maintain credit usage rule sets that can be assigned to Credit Profiles. Credit Usage Rule Sets define the set of currencies that will share a predefined credit c redit limit during the credit checking process, and enable the grouping of currencies for global credit checking. Usage Rules Sets ensure that if credit checking is enabled, that all transactions for specified currencies go through the currency conversion process and are summarized by currency prior to the credit checking  process. Copyright © Oracle, 2007. All rights reserved.

Oracle Order Management Setup Steps Chapter 6 - Page 81

•

You can define a usage rule rule set for a single currency or multiple currencies

•

You can choose to assign a global usage rule (all currencies) and then exclude one or more currencies from the rule set

•

You can choose to define multiple multiple usage usage rules for multiple currencies within within the usage rule set

•

You can choose to add or delete new Currency records for an existing existing Usage Rule Set

Usage rule sets consist of at least one usage rule/currency combination, and once a rule set is assigned to an Oracle Entity, the rule set provides processing defaults for determining credit availability during multiple currency credit checking processing routines. Define Credit Check Usage Rule Sets

1. Enter a name for your rule set in the Usage Rule Set Name field. 2. Select the Global Exposure box if you wish to enable the Usage Rule Set for global exposure (across operating units). By default, this box is cleared (do not enable Global Exposure for the usage rule set). If you are unable to select the Global Exposure check  box, submit the Credit Limit Usages Report. Review the report output and un-assign any usage rule sets with different Global Exposure options for the same credit profile. 3. Select the value Currency in the the Usage Type field. 4. Enter a currency in the the Currency field. field. The Currency Currency field can contain any Currency Code currently defined. The Currency field may also use the lookup All Currencies to indicate the usage rule is for all currencies defined. 5. Chose to exclude a specific currency for your usage rule by selecting selecting the Exclude check  box. The default is unchecked, or No. Note: If the field Currency has value of All, the Exclude check box is non-updateable.

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Oracle Order Management Setup Steps Chapter 6 - Page 82

Defining Credit Check Rules

Defining Credit Check Rules

(N) Order Management > Setup > Rules > Credit (N) Order Management > Setup > Credit > Define Credit Check Rules Order Management credit check rules enable you to determine what credit checking criteria is used when determining credit exposure during the credit checking process. Order Management transaction types determine when credit checking actually occurs and define your credit checking process when used in conjunction with credit checking rules,. For example, you can define credit checking rules that utilize pre-calculated exposure information when comparing a customer's current order amount against their overall exposure; if the order transaction type utilizes this rule, and the order fails during the credit check process, it is automatically placed on credit check hold. You can define as many credit checking rules as you need, and if you inactivate a credit checking rule, you also must remove it from any order types that use it. Additionally, you can include in or exclude from your credit check rule some or all of your open accounts receivable balances, and some or all of your uninvoiced orders. Defining Credit Check Rules

1. Enter a name for for your credit check rule. Copyright © Oracle, 2007. All rights reserved.

Oracle Order Management Setup Steps Chapter 6 - Page 83

2. Optionally, enter the Effective Effective Dates for your rule. rule. 3. Select the entity to perform credit checking against for for your rule. Select from: -

Sales Order

-

Sales Order Line

Note: If you select Sales Order Line as your credit check level, the Use Pre-calculated Exposure check box will be checked and protected against update. If you choose to  perform credit checking at the Sales Order level, you are limited to the system generating header level credit holds only. o nly. The Credit Hold Level field will default to Sales Order and is protected against update.

4.

Select the Credit Hold Level for your credit rule. Select from: from: -

Sales Order

-

Sales Order Line

-

Override Manual Release check box

5.

Select the conversion type to use when performing performing credit checking using your credit rule.

6.

Select the Check Item Categories check box for your credit rule if you wish to perform credit checking for sales orders by Item Categories defined for Order Management.

7.

Select the Send Hold Notifications check box if if you wish to send hold notifications whenever a credit hold is placed for a sales order or order line.

8. Select the Use Use Pre-Calculated Exposure checkbox to determine the credit exposure for the customer. Run the Initialize Credit Summaries concurrent p rogram to calculate the credit exposure after you have defined the Credit Checking Rule. 9.

Select the Include External Credit Exposure check box to include external exposure details imported into Order Management during the credit checking process.

10. Select the Open Receivables Balance check box for your credit rule if you wish to include open receivables balances. 11. Select the Include Uninvoiced Orders check box if you wish to include uninvoiced orders for your credit rule. 12. You can now assign the Credit Check Rule to the Transaction Type that you will use in your Sales Order. (N) Order Management > Setup > Transaction Types > Define. For more information see: (Help) Oracle Manufacturing Applications > Oracle Order Management > Order Management Setup> Defining Credit Check Rules

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Oracle Order Management Setup Steps Chapter 6 - Page 84

Practice - Defining Credit Check Ruless Overview In this practice you will learn how to create a credit check rule in Oracle Order Management

Assumptions •

You must have access to an Oracle Application Vision database or comparable training or test instance at your site on which to complete this practice.

•

Your instructor will provide login information.

•

Replace XX with the number numbe r provided by your instructor or your initials.

•

Use Order Management Super User, Vision Operations (USA) or comparable Super User Order Management responsibility.

Tasks 1.

Create a Credit Check Rule.

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Oracle Order Management Setup Steps Chapter 6 - Page 85

Solution – Defining Credit Check Rule Login Login to the database using the User Name and Password supplied by your instructor.

Choose Responsibility Order Management Super User, Vision Operations (USA) Responsibility is selected.

Create a Credit Check Rule (N) Order Management > Setup > Credit > Define Credit Check Rules 1. Enter the following information: •

Rule: XX-Credit-Check-Rule

•

Credit Check Level: Sales order

•

Credit Hold Level: Sales order

•

Conversion Type: Corporate

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Oracle Order Management Setup Steps Chapter 6 - Page 86

2. Click (T) Exposure. 3. Enable the following following options (disable any other options that might be enabled by default): •

Pre-Calculated Exposure (the amount in open orders that a customer has based on the credit check rule)  Note: You will need to run the Initialize Credit Summaries concurrent program if you are using pre-calculated exposure

•

Include Uninvoiced Orders

•

Include Freight and Special Charges

•

Include Tax

•

Include Orders Currently On Hold

•

Include Returns

4. Save.

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Oracle Order Management Setup Steps Chapter 6 - Page 87

Summary

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Oracle Order Management Setup Steps Chapter 6 - Page 88

Summary

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Oracle Order Management Setup Steps Chapter 6 - Page 89

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Oracle Order Management Setup Steps Chapter 6 - Page 90

Holds, Order Purge, and Exception Management Setup Chapter 7

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Holds, Order Purge, and Exception Management Setup Chapter 7 - Page 1

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Holds, Order Purge, and Exception Management Setup Chapter 7 - Page 2

Holds, Order Purge, and Exception Management Setup

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Holds, Order Purge, and Exception Management Setup Chapter 7 - Page 3

Objectives

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Holds, Order Purge, and Exception Management Setup Chapter 7 - Page 4

Holds

Holds Oracle Order Management enables you to hold an order, return, order o rder line, or return line from continuing to progress through its workflow. Holds are applied manually or automatically  based on a set of criteria that you define. There are also seeded automatic holds provided to  prevent a line or order from progressing if it violates a given business metric, metric, such as a credit check failure.

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Holds, Order Purge, and Exception Management Setup Chapter 7 - Page 5

Seeded Holds

Seeded Holds Seeded holds in Order Management include the following: • Configurator Validation Hold: This hold is a Configurator Validation type that is automatically applied to order lines that fail configurator validation. • Credit Card Authorization Failure: This hold is an Electronic Payment type that is automatically applied to orders if credit card authorization request to Oracle Payment fails. • Credit Card High Risk: This hold is an Electronic Payment type that is automatically applied to orders if the risk score determined by Oracle Payments is greater than the value of the risk factor threshold. • Credit Check Failure: This hold is a Credit Check type type that is automatically applied if the credit check rule evaluation fails on order values that are required to be checked for credit worthiness and credit limits. • Credit Check Failure: This hold is a Credit Check type type that is automatically applied if the Credit Hold option is enabled on the customer record in Oracle Receivables. This ho ld is automatically applied if the credit check rule evaluation fails on orders that require credit checking.

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Holds, Order Purge, and Exception Management Setup Chapter 7 - Page 6

• GSA Violation: This hold is a GSA Violation type type that is automatically applied to orders that violate GSA regulations. • Order Administration: Administration: You can apply this hold ased on your business processes. • Denied Parties Hold: This hold is an import / export compliance type. It is applied when an order fails denied party screening. • ePayment Failure Hold: This hold is an electronic payment payment type that is used for expected errors returned by Oracle Payments. • ePayment Server Failure Failure Hold: This hold is an electronic payment type that is used for unexpected errors returned by Oracle Payments. • Export Compliance Hold: This hold is an import / export compliance hold type that is is applied when an order fails export compliance screening. • Pending Process Payment Hold: This hold is an electronic payment payment hold type that is applied when process payments is deferred. • Promotional Line: This hold is a promotional hold type that is automatically placed on lines that exceed a soft modifier promotional limit. • Promotional Order: This hold is a promotional hold type that is is automatically placed on orders that exceed a soft modifier promotional limit.

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Holds, Order Purge, and Exception Management Setup Chapter 7 - Page 7

 Automatic Holds

Automatic Holds (N) Order Management > Setup > Orders > Holds Holds are defined to halt processing of your sales documents as well as order and a nd return lines. Because orders and returns are not affected by holds until the holds are applied, you can define all the holds at one time. You can define holds that are effective only at certain steps of the order or line workflow and you can c an defined holds that apply regardless of the stage in the order flow. Defining an automatic hold source consists of the following: • Enter a unique name and description description for the hold. • Use the list of values to select a hold type. • Select the workflow item: - Order Header: For the order header - Order Line: For the order line • Select the workflow activity, depending on your choice of workflow item. item. • Optionally, enter effective to and from from dates.

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Holds, Order Purge, and Exception Management Setup Chapter 7 - Page 8

• Optionally, select the user responsibilities that have authorization authorization to execute and dismiss holds.

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Holds, Order Purge, and Exception Management Setup Chapter 7 - Page 9

Generic Holds

Generic Holds (N) Order Management > Setup > Orders > Holds Generic holds are defined as an automatic hold; however, the generic hold does not contain a workflow item or workflow activity. Generic holds are placed at the order level. Order lines are considered on hold for an order that has a generic hold against it. Hold information is not visible for generic holds at the order line level, only at the order header. Within the Holds window, the check box Apply to Order and Line is enabled only if a line level workflow activity is entered in the hold definition. If the check box is enabled, then the line level hold is applicable at the header level as well as the line level. Apply to Order and Line is disabled as the default.

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Holds, Order Purge, and Exception Management Setup Chapter 7 - Page 10

Hold Sources

Hold Sources (N) Order Management > Orders, Returns > Order Organizer Hold sources are defined to apply holds automatically for existing or future single or multiple orders, returns, and lines for a particular site, item, warehouse, order, and so on. To define a hold source: • From the Order Organizer window, select Create Hold Source from the Tools menu. • Select a hold name from the list list of values. • Select the operating unit applicable to this hold. • Use the list of values to select the criteria for the hold. Choose from: - Bill to Site - Ship to Site - Warehouse - Item - Order - Sales Agreement No. (number) Copyright © Oracle, 2007. All rights reserved.

Holds, Order Purge, and Exception Management Setup Chapter 7 - Page 11

• Use the list of values to select the value of the criterion that you chose. • Enter a date in in the Hold Until Date field to specify when the hold is released. released. • Optionally, enter comments for the hold. • Click Apply Holds. You can define the hold source to be for a specific order or return. A hold source can also be the combination of parameters that Oracle Order Management supports. Oracle Order Management supports hold sources with up to two entities. The combinations of supported entities include: • Item > Customer • Item > Ship To Site • Item > Bill To Site • Item > Warehouse • Item > Sales Agreement Number • Warehouse > Customer • Warehouse > Ship To Site • Warehouse > Bill To Site • Sales Agreement Number > Ship To Site • Sales Agreement Number > Bill To Site • Sales Agreement Number > Warehouse • Sales Agreement Number > Ship To Site • Sales Agreement Line Number You can apply your holds to be effective immediately and universally. An automatic hold that has hold criteria defined can be released for all orders or individual orders.

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Practice - Creating and Applying Holds Overview In this practice you will learn how to create and apply various types of holds: •

Order Administration Holds

•

Scheduling Related

•

Credit Check

Assumptions •

You must have access to an Oracle Application Vision database or comparable c omparable training or test instance at your site on which to complete this practice.

•

Your instructor will provide login information.

•

Replace XX with the number provided by your instructor or your initials.

•

Use Order Management Super User, Vision Operations (USA) or comparable Super User Order Management responsibility.

Tasks

3.

1.

Create, apply, and release a hold at the order level.

2.

Create, apply, and release a hold at the order line level.

If you are using Vision Operations Operations as your default operating unit, you need to assign another operating unit to your responsibility.

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Solution - Creating and Applying Holds Login 1.

Login to the database. •

UserName: your login

•

Password: your password

Choose Responsibility 2.

Order Management Super User, User, Vision Operations (USA) responsibility is selected.

Create, Apply, and Release a Header Level Hold (N) Setup > Orders > Holds 1. Name: XX-Book-Hold Type: Order Administration Hold Workflow Item: OM Order Header Workflow Activity: Book Order • • •

2. Authorizations region: Responsibility: Order Management Super User, Vision Operations USA Authorized Action: Apply Hold • •

• •

Responsibility: Order Management Super User, Vision Operations USA Authorized Action: Remove Hold

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3. (N) Orders, Returns > Quick Sales Orders 4. (B) Actions > Apply Holds. Select XX-Book-Hold from the the LOV to apply the hold on your current order. 5. Save and book the order. The hold XX-Book-Hold XX-Book-Hold will be applied to your order.

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6. In the Process Messages window, click (B) Continue. 7. To release the hold, select (B) Actions Actions > Release Holds. Provide a reason for releasing releasing the hold and click (B) Release.

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Create, Apply, and Release a Line Level Hold 8. Create a Line Level Hold  Name: XX-Line-Hold Type: Order Administration Hold Workflow Item: OM Order Line Workflow Activity: Line Scheduling Authorizations region: Responsibility: Order Management Super User, Vision Operations USA Authorized Action: Apply Hold Responsibility: Order Management Super User, Vision Operations USA Authorized Action: Remove Hold

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9. (N) Orders, Returns Returns > Quick Sales Orders 10. Create a sales order. 11. Apply the hold XX-Line-Hold to the order. (B) Actions > Apply Holds. 12. Save and book the order. If the line cannot be scheduled, the hold is applied to the line.

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13. Click (B) Continue to proceed. 14. To release the hold, select (B) Actions > Release Holds. Enter a reason for releasing the hold and click (B) Release.

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Create, Apply, and Release a Credit Check Hold 15. (N) Customers > Standard. The TCA Customers HTML page opens. 16. Select Customer Name: XX-SYNERGY; Customer Number: 6036 17. In the Accounts region, select the Customer and click (I) Details. The Customer Information page opens. Click (T) Account Profile and select the Credit Check box. 18. Check the values for the Credit Rating and Credit Classification.

19. In the Profile Amounts tab, ensure that the Credit Limit and Order Credit Limit are specified for the currency that you use:

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20. (N) Setup > Orders > Payment P ayment Terms 21. Use the F11+Ctrl F11 function keys to search for the Payment Term called Immediate. Ensure that the Credit Check box is selected.

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22. Create a credit check rule using (N) Setup > Credit > Define Credit Check Rule •

Enter Rule Name: XX-Credit-Check-Rule

•

Credit Check Level: Sales Order

•

Credit Hold Level: Sales Order

•

Conversion Type: Corporate

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23. (N) Setup > Transaction Types > Define. 24. Select a transaction type that is defaulted for the customer. For the customer XXSYNERGY, the transaction type is Standard.

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25. In the Main tab, in the Credit Check Rule region, enter your credit check rule XX-CreditCheck-Rule. 26. Create a sales order with the following information: •

Customer: XX-SYNERGY (customer number: 6036)

•

Warehouse: V1

•

Payment Terms: Immediate

•

Item: XX-ITEM1

•

Qty: any quantity whose total amount exceeds the order credit limit specified for the customer.

 Note: In your previous practices you should have learnt how to create an item and a customer. Refer to Module 4 (Practice XXXXXX) and Module 5 (Practice XXXXX) to learn how to create an item and a customer. 27. Save and book your order. It should go on credit check hold as shown below:

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28. You can release the hold by either decreasing the order total in the sales order or by increasing the order credit limit in the Customers page.

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Order and Quote Purge

Order and Quote Purge Oracle Order Management enables you to purge closed orders and quotes and the workflow history associated with them, by determining which documents you want to purge by creating a Purge Set. Purging data creates space in your database and improves performance of transactions and maintenance. After orders and quotes have been selected for purging within a purge set, you can either purge the entire set, a subset of the set, or cancel the purge. Note:  Orders must be closed before they can be purged and there can be no open activity for the order, including uninvoiced lines or open returns. Order Purge is a concurrent process; you enter parameters, such as Operating Unit, Purge Set  Name, Order Number High/Low, Order Type, Creation Date, and so on, to specify the purge. The profile: OM: Transactions Purged Per Commit determines how many orders can be purged  per commit action. The default is 100.

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Purge Sets

Purge Sets (N) Order Management > Orders, Returns > Purge > Order Purge Selection (N) Order Management > Orders, Returns > Purge > Quote Purge Selection A purge set contains orders and quotes to be purged based upon criteria that you specify in the Parameters of the Order Purge Selection or Quote Purge Selection concurrent process. The Order Purge Selection and Quote Purge Selection concurrent programs enable you to search for orders and quotes across ac ross operating units. By selecting an operating unit as part of the  parameters for the concurrent program, you restrict your quotes and orders to a specific operating unit. The following prerequisites are applicable when purging orders and quotes: • An order or quote status must be expired or lost lost before it can be purged • An order or quote can only be purged if no open activities exist, including open invoices or open returns After these conditions are met, the purge checks to see if all user defined prerequisites have  been met. Orders can be purged if there are unpaid invoices for them.

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Note: Order and quote purge capability is available to Oracle Order Management Super Users only.

You create Purge Sets by: •

Purge Set Creation, using the Create Purge Set concurrent program

•

Multi-selection of orders orders within within the the Order Organizer window, window, then invoking the Create Purge Purge Set Concurrent Program from the Tools menu

•

Single selection selection of orders within the Order Order Organizer window, then then invoking the Create Create Purge Set Concurrent Program from the Tools menu You can submit your same purge request on a regular interval for example, weekly or monthly. To create a purge set:

•

Select an operating unit.

•

Enter a unique purge set name.

•

Optionally, enter a description for the purge set.

•

Define the following following criteria (limit your selection to refine your purge): purge): • Order Number Low • Order Number High • Order Type • Order Category • Customer • Order Date Low • Order Date High • Creation Date Low • Creation Date High

•

Determine whether or not you want contract terms to be purged (if (if applicable).

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Setting Up Exception Management

Setting Up Exception Management (N) Order Management > Orders, Returns, Process Messages You view and correct stored workflow errors in the Process Messages window. Each logged message has an associated status (seeded values are Open or Closed). The various transaction windows provide direct navigation to Open errors, and enable you to retry a workflow activity that failed. If the retry is successful, then open messages are automatically closed. The workflow error handling process generates an Order Management-specific notification that uses standard workflow functionality to enable the recipient to retry an activity in error. The workflow also generates diagnostic information for the problematic order or line automatically. In some cases it may take you yo u a couple of iterations of fixing errors and retrying the activity to fix all the issues that are causing an activity to error. Purging also includes a record of errors and corresponding diagnostic information for Oracle Support to aid in fixing the problem. Setting up exception management includes: • Set the profile option option OM: Show Process Messages to Yes. • Set the profile profile OM: Generate Diagnostics for Error Activities to Yes

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This enables the Diagnostics: OM Order Information concurrent program to be run automatically when there is an error in a workflow activity. Exception Management automatically submits the Diagnostics: OM Order Information concurrent program through the Order Management Error flow if the profile option OM: Generate Diagnostics for Error Activities is set to Yes. In the event that activities are retried and failed multiple times, the concurrent program do es not run multiple times as this could result in performance issues. • Define any custom message statuses desired by editing editing the seeded seeded lookup type ONT_MESSAGE_STATUS.

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Guided Demonstration – Setting up Exception Management Setups for Exception Management  Note: Use Order Management Super User, Vision Operations (USA) or comparable Super User Order Management responsibility. 1. Set the profile option OM: Generate Diagnostics for Error Activities to automatically run the Diagnostics: OM Order Information concurrent program whenever there is an error in the workflow activity.  Note: Oracle Support/Development require this during the bug resolution process.

2. The profile option OM: Show Process Messages Flag is used to display the Open Message box in the Sales Sa les Orders window. Set the value of the profile option to Yes to use the indicator message_exists_flag . The checked check ed value of this field indicates that at least one message exists for the order.

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3. Set the value of the Lookup ONT_MESSAGE_STATUS to CUSTOMIZE. CUSTOMIZE. (N) Setup > QuickCodes. 4. (N) Orders, Returns > Quick Sales Orders. Open an existing order and navigate to the lines region. Click (B) Actions > View Open Messages (or right-mouse click menu) to view any messages. If any messages exist, e xist, they will be displayed in the Process Messages window. If there are no messages for that order, a message box indicating that there are no open messages displays. 5. Message without error:

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6. Message with error:

7. You can use the Quick Sales Orders window to Retry Workflow Activities that have errored out. Copyright © Oracle, 2007. All rights reserved.

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•

•

•

•

 Navigate to the Sales Orders window. Select the Header or Line for which you want to retry the activity. ac tivity. Click the right mouse button and select Retry Activities in Error option or (B)Actions > Retry Activities in Error option. Select the Activity you want to retry.

8. You will get a message indicating that that the activity completed successfully or not. For error messages, you need to fix the errors and repeat all the above steps.

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Summary

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