PANDUAN PROMOSI PROMOS I KESEHAT KE SEHATA AN RUMAH RU MAH SAKIT (PKRS) RS. JANTUNG HASNA MEDIKA TAHUN 2016
RS. JANTUNG HASNA MEDIKA JL. RADEN GILPA NO.8 PALIMANAN TIMUR CIREBON
DAFTAR ISI
Halama J!"!l ....................................................................................................................
'
Da#$a% I&' .............................................................................................................................
''
Lma% P*&a+a ............................................................................................................
'''
BAB I. PENDAHULUAN .................................................................................................. 1 1.1. La$a% Bla,a* .............................................................................................................
1
1.2. T!-!a ..........................................................................................................................
2
1.2.1. P*%$'a T!-!a Da Sa&a%a PKRS ..................................................................
2
BAB II. TAT TATA LAKSANA ............................................... .................................................
2.1. Ma$%' I#/%ma&' "a E"!,a&'......................................................................................
2.2. P%'ma I#/%ma&' "a E"!,a&' .................................................................................
6
2.. P%/&& Pm%'a I#/%ma&' "a E"!,a&' ....................................................................
6
2.. Ta$a La,&aa Pm%'a I#/%ma&' "a E"!,a&' .........................................................
8
BAB III. DOKUMENTASI ................................................................................................
20
BAB I. PENUTUP ................................................................... ........................................
22
''
LEMBAR PENGESAHAN
PENGESAHAN DOKUMEN RS. JANTUNG HASNA MEDIKA NAMA
KETERANGAN
Pm!a$ D/,!m
A!$+/%'3" P%&/
.
'''
D'%,$!% RSJHM
TANDA TANGAN
TANGGAL
BAB I PENDAHULUAN
1.1.
Latar Belakang
D' ma&a 4a* lam5a! &'&$m ,&+a$a l'+ a4a, %/%'$a&' 5a"a 54a,'$ 4a'$! +a4a m!**! &am5a' a"a 4a* &a,'$ a%!la+ ,m!"'a 4a* %&a*,!$a "' %' 5*/a$a. Dalam ,a"aa 4a* mm%l!,a &' &a,'$ "' %aa$ "' %!ma+ &a,'$. S&!"a+ &m!+ "'5!la*,a lal! ,am!+ "*a 54a,'$ 4a* &ama &+'**a 4a* %&a*,!$a "' %aa$ ,mal' "' %!ma+ &a,'$. Dm','a &',l!& '' %la*&!* $%!& ,m!"'a "'&a"a%' a+a !$!, mml'+a%a ,&+a$a ma&4a%a,a$ "'5%l!,a &!a$! %a*,a'a !&a+a 4a* l'+ l!a& "'maa 5%aa$a "a 5*/a$a "' %!ma+ &a,'$ +a4ala+ &ala+ &a$! a*'a ,7'l "a%' %a*,a'a !&a+a $%&!$. E#,$''$a& &!a$! 5*/a$a &la' "'5*a%!+' 5/la 5la4aa ,&+a$a 4a* a"a &%$a &',a5 "a ,$%am5'la 5a%a 5la,&a4a -!*a &a*a$ "'5*a%!+' /l+ l'*,!*a &',a5 5/la +'"!5 5a&' "a ,l!a%*a4a. Sla' '$! $%*a$!* -!*a 5a"a ,%-a&ama 4a* 5/&'$'# a$a%a 5$!*a& ,&+a$a "*a 5a&' "a ,l!a%*a4a. Kala! 5a&' "a ,l!a%*a4a mm'l',' 5*$a+!a $$a* 7a%a97a%a 54m!+a "a 57*a+a 54a,'$ &%$a ,l!a%*a 5a&' mam5! "a ma! %5a%$'&'5a&' &7a%a 5/&'$'# ma,a +al '' a,a mma$! 5'*,a$a ,!al'$a& ,&+a$a ma&4a%a,a$ 5a"a !m!m4a. P%/m/&' K&+a$a R!ma+ Sa,'$ (PKRS) %!&a+a m*ma*,a 5*%$'a 5a&' ,l!a%*a "a 5*!-!* %!ma+ &a,'$ $$a* 54a,'$ "a 57*a+a 4a. Sla' '$! P%/m/&' ,&+a$a "' %!ma+ &a,'$ -!*a %!&a+a m**!*a+ ,&a"a%a "a m'a$ 5a&' ,l!a%*a "a 5*!-!* %!ma+ &a,'$ !$!, %5%a &7a%a 5/&'$'# "alam !&a+a 54m!+a "a 57*a+a 54a,'$. Ol+ ,a%a '$! P%/m/&' K&+a$a "' %!ma+ &a,'$ m%!5a,a a*'a 4a* $'"a, $%5'&a+ "a%' 5%/*%am 5la4aa ,&+a$a "' %!ma+ &a,'$.
1
1.2. T!an
Pa"!a '' "' !a$ &a*a' a7!a "alam mla,!,a PKRS "' RS. JANTUNG HASNA MEDIKA
1.2.1. Pengert"an# t!an $an %a%aran PKRS a. Pengert"an
P%/m/&' K&+a$a "' R!ma+ Sa,'$ a"ala+ !5a4a %!ma+ &a,'$ !$!, m'*,a$,a ,mam5!a 5a&' ,l' "a ,l/m5/,9,l/m5/, ma&4a%a,a$ a*a% 5a&' "a5a$ ma"'%' "alam mm5%75a$ ,&m!+a "a %+a'l'$a&'4a ,l' "a ,l/m5/,9 ,l/m5/, ma&4a%a,a$ "a5a$ ma"'%' "alam m'*,a$,a ,&+a$a m7*a+ ma&ala+9ma&ala+ ,&+a$a "a m*ma*,a !5a4a ,&+a$a %&!m% "a4a ma&4a%a,a$ mlal!' 5mla-a%a "a%' /l+ !$!, "a %&ama m%,a &&!a' &/&'al !"a4a m%,a &%$a "' "!,!* ,'-a,a 5!l', 4a* %aa&a ,&+a$a (S$a"a% P%/m/&' K&+a$a R!ma+ Sa,'$ Km$%'a K&+a$a R5!l', I"/&'a 2011 +al191).
&. T!an
T%7'5$a4a ma&4a%a,a$ %!ma+ &a,'$ 4a* m%a5,a P%'la,! H'"!5 B%&'+ "a S+a$ mlal!' 5%!a+a 5*$a+!a &',a5 "a 5%'la,! 5a&' %!ma+ &a,'$ &%$a 5ml'+a%aa l'*,!*a %!ma+ &a,'$ "a $%ma#aa$,a4a "*a a', &m!a 5la4aa 4a* "'&"'a,a %!ma+ &a,'$.
'. Sa%aran
Sa&a%a 5%/m/&' ,&+a$a "' %!ma+ &a,'$ a"ala+ ma&4a%a,a$ "' %!ma+ &a,'$ 4a* $%"'%' "a%' : P$!*a&
•
Pa&'
•
Kl!a%*a 5a&'
•
P*!-!*
•
Ma&4a%a,a$ 4a* $'**al;%a"a "' &,'$a% %!ma+ &a,'$
•
2
BAB II TATA LAKSANA
2.1.
Mater" In()r*a%" + E$ka%"
Ma$%' '#/%ma&' "a "!,a&' 4a* "a5a$ "'%',a ,5a"a 5a&' a$a! ,l!a%*a a"ala+: 1.
Ha, Pa&' a.
Ha, m$!,a '#/%ma&' 4a* %+!!*a "*a 5la4aa /l+ "'&am5a',a ,5a"a ,l!a%*a a$a! 5'+a, la' m'&al4a a5a'la 5a&' mm'l',' ,l!a%*a 4a* %5%/#&' &a*a' "/,$% "a &aa$ '' 5a&' m/la, %7aa 5*/a$a a$a! %7aa $'"a,a 4a* "'&am5a',a /l+ DPJP (D/,$% Pa**!* Jaa Pla4aa) ma,a 5'+a, %!ma+ &a,'$ "a5a$ mm%'$a+!,a 5a"a ,l!a%*a 5a&' 4a* %5%/#&' &a*a' "/,$% $%&!$ "*a &'3' 5a&'.
.
Ha, m"a5a$ 5la4aa ,%/+a'a
7.
P%'a&' 5a&'
".
Ha, m"a5a$,a second opinion
.
U5a4a 5%l'"!*a +a%$a m'l', 5a&'
#.
Ha, !$!, "'%'$a+! m*a' +a&'l "a %7aa 5la4aa "a 5*/a$a $%ma&!, $$a* ,-a"'a $'"a, "'+a%a5,a "a%' 5la4aa "a 5*/a$a &5%$' ,-a"'a $'"a, $%a$'&'5a&' 5a"a /5%a&' a$a! /a$ 4a* "'%&5,a a$a! 5*/a$a la'.
*.
Ha, !$!, "'%'$a+! $$a* al$%a$'# 5la4aa "a 5*/a$a
+.
Ha, !$!, mm5%/l+ informed consent
'.
Ha, !$!, m"a5a$ 5-la&a 4a* mma"a' $$a* 54a,'$ &a%a 5*/a$a "a 5a%a 5m%' 5la4aa &+'**a 5a&' "a;a$a! ,l!a%*a "a5a$ mm!a$ ,5!$!&a $$a* 5la4aa.
-.
Ha, !$!, "'-la&,a %+!!*a "*a 5!"aa 5la4aa 4a* $%-a"' "' %!ma+ &a,'$ ml'5!$' : a) D/,$% $'"a, a"a "' $m5a$ a$a! "a$a* $%lama$ "' I&$ala&' Raa$ Ia5.
Pa&' "'-la&,a a+a "/,$% &!"a+ m*$a+!' ,a"aa 5a&' 'a $l5/ "a &!"a+ mm%',a $%a5' &+'**a 5*/a$a $'"a, $%$!"a. Pa&' "'%'$a+! ala&a "/,$% "a$a* $%lama$. S$la+ mm%',a %,/m"a&'
"alam a,$! &lama$9lama$4a 6 -am "/,$% &*%a
mla,!,a 5m%',&aa. Pa"a !'$ ,+!&!& &*%a &$la+ -am "/,$% &*%a mla,!,a 5m%',&aa. ) P!"aa $'"a,a m"'& ,a%a m!**! 5%&$!-!a ,l!a%*a. P-la&a "'%',a 5a"a 5a&' "a ; a$a! ,l!a%*a $$a* 5$'*4a $'"a,a m"'& 4a* a,a "'la,!,a &%$a %'&',/ a5a'la $'"a,a m"'& $%&!$ "'$!"a. U$!, $'"a,a &*%a ,5!$!&a "'$%'ma "alam -am. U$!, $'"a,a l,$'# ,5!$!&a "'$%'ma "alam a,$! 2 -am. 7) P!"aa $'"a,a m"'& ,a%a m!**! 5%&$!-!a a&!%a&' ,&+a$a ") P!"aa $'"a,a /5%a&' One Day Care ,a%a m!**! &!%a$ -am'a "a%' a&!%a&' a$a! 5%!&a+aa. ) P!"aa 5a&' ma&!, I&$ala&' Raa$ Ia5 ,a%a $m5a$ l!m $%&"'a. 2.
P**!aa Oa$ 4a* Ama < E#,$'# a. Pma+ama 4a* -la& m*a' '"',a&' 5**!aa "a a*a'maa m**!a,a /a$ "*a a% +a%a5a &$la+ m**!a,a /a$ lama 5*/a$a ,a5a +a%!& ,mal' , "/,$%. . P%'*a$a 4a* %,a'$a "*a 5%/&& 5*/a$a. 7. K-a"'a T'"a, D'+a%a5,a ( KTD ) 4a* 5/$&'al '$%a,&' /a$ "*a /a$ la' "a ma,aa +a%!& "'-la&,a ,5a"a 5a&'. ". Ra,&' /a$ 4a* $'"a, "''*',a ( Adverse Drug Reaction = ADR ) 4a* m*a,'a$,a 7'"%a 5a&' 5a&' +a%!& m"a5a$ "!,a&' m*a' a*a'maa 7a%a m*a$a&' ,m!*,'a $%-a"'4a %a,&' /a$ 4a* $'"a, "''*',a $%&!$. . P4'm5aa "a 5a*aa /a$ "' %!ma+ $%ma&!, m*al' /a$ 4a* &!"a+ %!&a, a$a! ,a"al!a%&a.
.
P**!aa P%ala$a M"'& 4a* Ama Pa&' "a;a$a! ,l!a%*a "'-la&,a a*a'maa m**!a,a 5%ala$a m"'& 4a* a,a "'!$!+,a "' %!ma+.
.
D'$ < N!$%'&' >.
a. Ma,aa 4a* +a%!& "'+'"a%' $%!$ama !$!, m7*a+ '$%a,&' ma,aa "a /a$. . I&$%!,&' "'$ ,+!&!&. Maa*m N4%'
6.
a. Mma+am' %a&a 4%' "a %'&',/ 4%'. . Ba*a'maa !$!, m**ama%,a 4%'. 7. Ba*a'maa m*l/la %a&a 4%'.
?.
T,', R+a'l'$a&' a. T,', %+a'l'$a&' ( m'&al : $%a5' '7a%a "a la'9la' ) . P**!aa 5%ala$a 4a* ama "a #,$'#.
8.
P7*a+a < P*"al'a I#,&' "' R!ma+ Sa,'$ a. Ha" +4*' a$a! ,%&'+a $a*a. . I#,&' /&/,/m'al. S!m% K/m!'$a& Kl!a%*a 5a&' "a5a$ "''#/%ma&',a m*a' &!m% ,/m!'$a& "' &,'$a% 5a&' 4a* "a5a$ mma$! : a. Ja&a $%a&5/%$a&' . Kl'', ,&+a$a
@.
7. A* 5%aa$a "' %!ma+ ". Raa$ -ala "'al'&'& . Kl/m5/, 5"!,!* T'"a, La-!$ P%aa$a I&$%!,&' "alam 5%7aaa 5!la* m7a,!5 : a. Tm5a$ a$a! l/,a&' a$a! &!m% m7a%' 5%aa$a la-!$a -a"al 5m%',&aa a$a! ,/$%/l !la*. . a,$! a$a! ,a5a +a%!& m7a%' a$!a ( m'&al4a : mla5/%,a a"a4a #, &am5'* /a$ ) 7. Tm5a$ a$a! l/,a&' !$!, m"a5a$,a 5%ala$a m"'& a$a! /a$9/a$a.
>
2.2.
Pener"*a In()r*a%" $an E$ka%"
P%'ma '#/%ma&' "a "!,a&' a"ala+ : 1. Pa&' a5a'la 5a&' %&"'a m%'ma '#/%ma&' "a ,/"'&'4a mm!*,',a. 2. Kl!a%*a a$a! /%a* la' 4a* "'$!-!, /l+ 5a&'. 2.,. . Kl!a%*a a$a! 5'+a, la' 4a* m-a"' al' a$a! 5a**!* -aa a$a& 5a&' ,ala!
,/"'&' 5a&' $'"a, mm!*,',a !$!, %,/m!',a&' &"'%' &7a%a la*&!*.
Pr)%e% Pe*&er"an In()r*a%" $an E$ka%"
P%/&& ,/m!',a&' &aa$ mm%',a "!,a&' ,5a"a 5a&' a$a! ,l!a%*a4a %,a'$a "*a ,/"'&' ,&+a$a4a : 1. Ta+a5 5*!m5!la '#/%ma&' 5a&' ( assesment 5a&' ) Sl!m mla,!,a "!,a&' 5$!*a& m'la' "!l! ,!$!+a "!,a&' 5a&' "a ,l!a%*a %"a&a%,a ( "a$a '' "'"a5a$,a "a%' R,am M"'& "a /&%a&' ) : a. K4a,'a "a 'la'9'la' 5a&' "a ,l!a%*a ( 'la'9'la' !"a4a &!,! a*ama "a ,5%7a4aa ). . Kmam5!a mma7a $'*,a$ 5"'"',a "a a+a&a 4a* "'*!a, a. 7. Hama$a m/&'/al "a m/$'a&' ( m/&'/al : "5%&' &a* "a ma%a+ ) ". K$%a$a&a #'&', "a ,/*'$'# . K&"'aa 5a&' !$!, m%'ma '#/%ma&' 2. Ta+a5 54am5a'a '#/%ma&' "a "!,a&' 4a* #,$'# S$la+ mlal!' $a+a5 assessment 5a&' ,m!*,'a "'$m!,a : a. Pa&' "alam ,/"'&' #'&', "a m/&'/al4a a', ma,a 5%/&& ,/m!',a&'4a m!"a+ "'&am5a',a. . J',a 5a"a $a+a5 assessment 5a&' "'$m!,a +ama$a #'&', ( $!a %!*! "a $!a '7a%a ) ma,a ,/m!',a&' 4a* #,$'# a"ala+ mm%',a la#l$ ,5a"a 5a&' "a ,l!a%*a &,a"!* ( '&$%' &!am' aa, a4a+ '! a$a! &a!"a%a &,a"!* ) "a m-la&,a4a ,5a"a m%,a. 7. J',a 5a"a $a+a5 assessment 5a&' "'$m!,a +ama$a m/&'/al ( ma%a+ a$a! "5%&' ) ma,a ,/m!',a&' 4a* #,$'# a"ala+ mm%',a ma$%' "!,a&' "a m4a%a,a 5a&' mma7a la#l$. A5a'la 5a&' $'"a, m*%$' ma$%'
6
"!,a&' 5a&' '&a m*+!!*' "!7a$/% 4a* %,a'$a "*a '#/%ma&' "a "!,a&' 4a* "'5%l!,a. ". J',a 5a"a $a+a5 assessment 5a&' "'$m!,a ,"ala a+a&a ma,a &*%a m*+!!*' &!5%'& 4a* %$!*a&. S!5%'& a,a m*+!!*' 5%-ma+ a$a! /%a* 4a* "'a**a5 mam5! &&!a' ,!$!+a. . Ta+a5
%'#',a&' ( mma&$',a 5a&' "a ,l!a%*a4a m%'ma "!,a&' 4a*
"'%',a ). a. A5a'la 5a&' "alam ,/"'&' a', "a "a5a$ m%'ma '#/%ma&' "a "!,a&' ma,a %'#',a&' 4a* "'la,!,a a"ala+: ma4a,a ,mal' "!,a&' 4a* $la+ "'%',a. P%$a4aa4a a"ala+: Da%' ma$%' "!,a&' 4a* $la+ "'&am5a',a ,'%a9,'%a a5a 4a* 5,;'! '&a 5la-a%' . ).
A5a'la 5a&' m*alam' +ama$a #'&', ma,a %'#',a&'4a a"ala+ "*a 5'+a, ,l!a%*a4a "*a 5%$a4aa 4a* &ama: Da%' ma$%' "!,a&' 4a* $la+ "'&am5a',a ,'%a9,'%a a5a 4a* 5,;'! '&a 5la-a%' .
7.
A5a'la 5a&' a"a +ama$a m/&'/al (ma%a+ a$a! "5%&') ma,a %'#',a&'4a a"ala+ "*a $a4a,a ,mal' &-a!+ maa 5a&'4a m*%$' $$a* ma$%' "!,a&' 4a* "'%',a "a 5a+am'. P%/&& 5%$a4aa '' '&a 'a $l5/ a$a! "a$a* la*&!* , ,ama% 5a&' &$la+ 5a&' $a*.
". A5a'la 5a&' m%!5a,a "'#al ( different abilities people a$a! /%a* "*a ,mam5!a 4a* %"a ) ma,a %'#',a&'4a "*a 5"am5'* 5a&'. . A5a'la 5a&' "a;a$a! ,l!a%*a $la+ mma+am' '#/%ma&' "a "!,a&' 4a* "'&am5a',a ma,a $a+a5 5m%'a '#/%ma&' "a "!,a&' "a5a$ "'la,!,a ,mal' !$!, m'la' ,!$!+a "!,a&' 4a* la'4a. A5a'la 5a&' "a;a$a! ,l!a%*a l!m mma+am' ma$%' "!,a&' 4a* "'%',a ma,a 5m%'a "!,a&' "a5a$ "'la,!,a 5a"a a,$! la' &am'l m*,a-' +ama$a 4a* a"a.
D*a "'%',a4a '#/%ma&' "a "!,a&' 5a&' "'+a%a5,a ,/m!',a&' 4a* "'&am5a',a "a5a$ "'m*%$' "a "'$%a5,a /l+ 5a&'. D*a 5a&' m*',!$' &m!a a%a+a "a%' R!ma+ Sa,'$ "'+a%a5,a mm5%75a$ 5%/&& 54m!+a 5a&'. S$'a5 5$!*a& "alam mm%',a '#/%ma&' "a "! ,a&' 5a&' a-' !$!, m*'&' lma% '#/%ma&' "a "!,a&' &%$a "'$a"a$a*a' ,"!a la+ 5'+a, a$a%a 5$!*a& %!ma+
?
&a,'$ "*a 5a&' a$a! ,l!a%*a 5a&'. Hal '' "'la,!,a &a*a' !,$' a+a 5a&' "a ,l!a%*a 5a&' &!"a+ "'%',a '#/%ma&' "a "!,a&' 4a* a%.
2.-.
Tata Lak%ana Pe*&er"an In()r*a%" Dan E$ka%" 1. akt /e*&er"an "n()r*a%" $an e$ka%"
1) a,$! 5m%'a '#/%ma&' "a "!,a&' 5a"a 5a&' %aa$ 'a5 a.
Saa$ a"m'&' ( a*'a 5"a#$a%a 5/l' ; IGD )
.
Saa$ "'la,!,a $'"a,a m"'&
7.
Saa$ ma&!, "' I&$ala&' Raa$ Ia5
".
Saa$ 5%&'a5a 5a&' 5!la*
2) a,$! 5m%'a '#/%ma&' "a "!,a&' 5a"a 5a&' %aa$ -ala. a.
Saa$ a"m'&' ( a*'a 5"a#$a%a 5/l' ; IGD )
.
Saa$ "'la,!,a $'"a,a m"'&
7.
Saa$ 5a&' m*a$%' !$!, "'la,!,a 5m%',&aa "' I&$ala&' Raa$ Jala ( &m'**! &,al' $'m PKRS m*a"a,a 54!l!'+a &7a%a ,l/m5/, )
Pm%'a '#/%ma&' "a "!,a&' "'la,!,a &*%a -',a ,/"'&' "a &'$!a&'4a mm!*,',a. Pm%'a '#/%ma&' 5la4aa "' R!ma+ Sa,'$ "a5a$ mma$! 5a&' "a;a$a! ,l!a%*a %5a%$'&'5a&' "alam mm!a$ ,5!$!&a $$a* 5la4aa 4a* $%a*' "alam %a5a !'$ ,%-a : a.
Ba*'a '#/%ma&' "a $m5a$ 5%'maa;5"a#$a%a 5a&'
.
D/,$% IGD "/,$% 5/l' &5&'al'& "a !m!m "/,$% *'*' " /,$% a&$&' "a D/,$% Pa**!* Jaa Pla4aa 4a* m-la&,a m*a' : 1) T!-!a aam&'& "a 5m%',&aa #'&', ( ,m!*,'a %a&a $'"a, 4ama;&a,'$ &aa$ 5m%',&aa ) 2) K/"'&' &aa$ '' "a %a*a' ,m!*,'a "'a*/&'& ) B%a*a' $'"a,a m"'& 4a* a,a "'la,!,a !$!, m$!,a "'a*/&'& $%ma&!, ma#aa$ %&',/ &%$a ,m!*,'a #, &am5'* a $a! ,/m5l',a&'. ) Ha&'l "a '$%5%$a&' "a%' $'"a,a m"'& 4a* $la+ "'la,!,a !$!, m*a,,a "'a*/&'&. >) D'a*/&'&
8
6) P'l'+a $'"a,a m"'& !$!, $!-!a $%a5' ( ,,!%a*a "a ,l'+a ma&'*9ma&'* 7a%a ) ?) P%/*/&'& 8) D!,!*a 4a* $%&"'a. 7.
I&$ala&' Raa$ Ia5 I#/%ma&' 5la4aa ,&+a$a 4a* %&'#a$ !m!m "a ,+!&!& ml'5!$' : 1) R7aa 5la4aa "a $'"a,a ,5%aa$a 4a* a,a "'la,!,a 2) I#/%ma&' $$a* 'a4a9'a4a : 5%aa$a 5m%',&aa 5!-a* /a$ /5%a&' "a la'9la'. ) Jam ,!-!*a "/,$% ) P%/&"!% 5%&'a5a /5%a&' >) P%/&"!% 5m!la*a 5a&'
".
Ba*'a a"m''&$%a&' I#/%ma&' $$a* 'a4a %!ma+ &a,'$ &7a%a ,&l!%!+a.
.
Ba*'a 5!-a* &5%$' la/%a$/%'!m %a"'/l/*' %+a'l'$a&' m"'& 1)
R7aa $'"a,a 4a* a,a "'la,!,a
2)
B'a4a $'"a,a
S$la+ 5a&' "a ,l!a%*a m"a5a$ '#/%ma&' 5la4aa ,&+a$a 4a* -la& ma,a 5a&' a$a! ,l!a%*a mm!a$ ,5!$!&a $$a* %7aa 5*/a$a "a $'"a,a $%+a"a5 "'%'4a &&!a' "*a 5%/&"!% 4a* &!"a+ "'$$a5,a //l+ %!ma+ &a,'$. 2. Pm%' '#/%ma&' "a "!,a&' m"a5a$,a "a$a 4a* 7!,!5 m*a' ma&ala+ m"'& 5a&' ( $%ma&!, a"a4a ,$%a$a&a ,mam5!a #'&', ma!5! m$al ) "a m"a5a$,a '#/%%ma&' m*a' la$a% la,a* &/&'al !"a4a 5"'"',a "a $'*,a$ ,//m' 5a&' "a;a$a! ,l!a%*a. . Pa"a 5a&' 4a* m*alam' ,"ala "alam %,/m!',a&' ma,a 5m%'a '#/%ma&' "a "!,a&' "a5a$ "'&am5a',a ,5a"a ,l!a%*a a$a! 5"am5'* 5a&' a$a& &'3' 5a&'. . I#/%ma&' "a "!,a&' "'&am5a',a ,5a"a 5a&' &a4a, 4a* "',+"a,' 5a&' 4a* "/,$% a$a! &$a# la' m%a&a 5%l! !$!, "'&am5a',a "*a mm5%+a$',a ,&'a5a m$al 5a&'. I#/%ma&' "a "!,a&' "'&am5a',a ,5a"a ,l!a%*a 5a&'
@
&a4a, 4a* 5a&';,l!a%*a ,+"a,' "a &a4a, 4a* "'5%l!,a $a*a ,&+a$a a*a% "a5a$ m$!,a $'"a,a &la-!$4a.
>. P4am5a'a '#/%ma&' "a "!,a&' "a5a$ "'la,!,a "' : a. D' %!a* 5%a,$, "/,$% . D' %!a*a $m5a$ 5a&' "' %aa$. 7. D' $m5a$ la' 4a* 5a$a& a$a& 5%&$!-!a %&ama 5a&';,l!a%*a "a "/,$% a$a! &$a# la'. 6. Ca%a m4am5a',a '#/%ma&' "a "!,a&' : a. I#/%ma&' 5$'* &a',4a "',/m!',a&',a &7a%a la*&!* $'"a, mlal!' $l5/ -!*a $'"a, "'%',a "alam $!, $!l'&a 4a* "','%'m mlal!' 5/& #a,&'m'l SMS ( Short Message Service ) '$%$. . I#/%ma&' "'%',a "alam ,/$,& 'la' !"a4a "a la$a% la,a* 5a&' "a;a$a! ,l!a%*a. 7. P%&'a5a ml'5!$' : 1) Ma$%' 4a* a,a "'&am5a',a 2) K/"'&' l'*,!*a 5%l! "'5%+a$',a !$!, mm!a$ 5a&' "a;a$a! ,l!a%*a m%a&a 4ama "a a& a$a%a la' : a) D'la,!,a "alam %!a* ,+!&!& a$a! 4a* "a5a$ m-am' 5%'a&' ) R!a*a 7!,!5 l!a& a*' 5a&' "a 5"am5'* 5a&' !$!, , 4amaa m%,a 7) Pm5a$a m-a ,!%&' a$a! a%a*9a%a* la' +"a,4a $'"a, m*+ama$ ,/m!',a&' ") S!a&aa $a* $'"a, '&'* "a $'"a, &%'* a"a '$%!5&' ( 7/$/+ : 5m%' '#/%ma&' a$a! "!,a&' $'"a, m%'ma $l5/ a$a! m*%-a,a 5,%-aa la' &aa$ &"a* m4am5a',a ma$%' ). ) a,$! 4a* 7!,!5 ) M*$a+!' /%a* 4a* a,a +a"'% ( &a',4a 5a&' "'$ma' /l+ ,l!a%*a;/%a* 4a* "'$!-!, 'la +a4a ,l!a%*a 4a* +a"'% &a',4a l'+ "a%' &a$! /%a* ).
10
". M'la' &-a!+ maa 5*%$'a 5a&' "a;a$a! ,l!a%*a $$a* +al 4a* a,a "'a7a,a. . Ma4a,a ,5a"a 5a&'
"a;a$a! ,l!a%*a &-a!+ maa '#/%ma&' 4a*
"''*',a "a m*ama$' ,&'a5a 5a&' "a;a$a! ,l!a%*a m%'ma '#/%ma&' 4a* a,a "'%',a. ?. Ca%a m4am5a',a %'$a a$a! ,aa% !%!, ( "'a"a5$a&' "a%' Ba7,ma 1@@2 ) B%a,'* Ba" N& A &' S$5 P%/$/7/l . S.P.I.K.E.S S
Setting Listening skills
P
Patient’s Perception
I
Invite Patient to Share Information
K
Knowledge Transmission
E
Explore emotions and Empathize
S
Smmarize and Strategize
a.
Setting Listening skills
Sl!m m4am5a',a ,aa% !%!, ,5a"a 5a&' 5%l! a"a4a 5%&'a5a !$!, m-am' ,la7a%a 54am5a'a '#/%ma&' ,5a"a 5a&' &a*a' %',!$ : 1) P%&'a5,a "'%' &"'%' a)
D/,$%
a$a!
5$!*a&
4a*
m4am5a',a
,aa%
!%!,
mm5%&'a5,a m$al $%l'+ "a+!l! a*a% $'"a, ',!$ la%!$ "alam m/&' 5a&' a$'4a am! $$a5 %m5a$' &a*a'maa m&$'4a. )
P$!*a& mm5%,al,a "'%'.
7)
Fa* +a%!& "'+'"a%' $am5a, nervous "' +a"a5a 5a&' a+,a &l!m m4am5a',a ,aa% !%!,
")
T'5& &'a5,a $'&! "' &a,! !$!, "'%',a 5a"a 5a&' 'la 5a&' ma*'&.
2)
P%'a&' 5a&' a)
P4am5a'a ,aa% !%!, $'"a, /l+ "'la,!,a "' $m5a$ 4a* %ama' a$a! a4a, /%a*.
11
) P4am5a'a "'la,!,a "' $m5a$ $a* 4a* $%$!$!5 &5%$' ,ama% 5%a,$', a$a!5! "*a m!$!5 $'%a' "' &,l'l'* $m5a$ $'"!% 5a&'. )
Ml'a$,a 5"am5'* a)
U$!, m*+'"a%' ,&a ,!%a* a', 4a* "a5a$ m!7!l 'la 5a&' "a "/,$% %a"a "' $m5a$ $%$!$!5 ( !$!, m-a*a 5%'a&' "'5%l!,a &a$! 5"am5'* ).
)
Mm5%,al,a 5"am5'* ,5a"a 5a&'.
7)
Fa* "a5a$ m-a"' 5"am5'* 4a'$! ,l!a%*a $%",a$ 4a* "'$!-!, /l+ 5a&' a$a! 5'+a, $a**!*
-aa
a$a&
5a&'
la' 4a* m-a"' al' a$a! ,ala!
,/"'&'
5a&'
$'"a,
mm!*,',a !$!, %,/m!',a&' &"'%' &7a%a la*&!* ( &a$! /%a* &a-a a5a'la $%lal! a4a, "a5a$ m4!l'$,a "/,$% !$!, ma*a' m/&' "a 5%&5&' a4a, /%a* &,al'*!& ) a$a! 5%aa$ 4a* ',!$ $%l'a$ ma*a' 5a&' $%&!$. )
P/&'&' "!"!, a)
P/&'&' 5a&' "a "/,$% a$a! 5m%' ,aa% !%!, &a',4a &$a%a "a "alam 5/&'&' "!"!, &!5a4a "a5a$ m*+'la*,a ,&a a+a 5m%' '#/%ma&' %,!a&a a$a& 5a&' "a mm/-/,,a 5a&'.
)
Sa',4a 5*+ala* #'&', &5%$' m-a "'+'"a%'. D!"!, "'$5' $m5a$ $'"!% 5a&' -a!+ l'+ a',.
>)
M"*a%,a &7a%a a,$'# Sl!m m4am5a',a ,aa% !%!, 5m%' '#/%ma&' mm5%&'a5,a ,mam5!a m"*a%,a &7a%a 5%'&'5 ml'5!$' : a)
T'"a, mm/$/* ,a$a9,a$a 5a&' a$a!5! %'7a%a $!m5a* $'"'+ "*a 5a&'.
)
M*!la*' ,a$a9,a$a 5a&' a$a! mm%',a $a**a5a !$!, m!-!,,a 5ma+ama $%+a"a5 a5a 4a* '*' "'&am5a',a 5a&'.
12
6)
Availability a)
D/,$% a$a! 5m%' '#/%ma&' +a%!& a"a "' $m5a$ m!la' aal +'**a a,+'% 54am5a'a ,aa% !%!,.
)
Ja*a &am5a' a"a *a**!a %!5a '$%!5&' &5%$' SMS (Short Message Service ) $l5/ $am!.
!.
Patient’s Perception
Sl!m m4am5a',a ,aa% !%!, ,5a"a 5a&' "/,$% a$a! 5m%' '#/%ma&' &a',4a m*$a+!' 5%&5&' 5a&' $$a* ,/"'&' m"'& $%+a"a5 "'%'4a &"'%' "a +a%a5a 5a&' $%+a"a5 +a&'l m"',a&' 4a* "'$m5!+. T!-!a m*$a+!' ,"!a a&5, $%&!$ !,a +a4a !$!, m*!a+ 5%&5&' 5a&' a*a% &&!a' "*a ,4a$aa mla',a &a*a' -ala !$!, m'la' ,&-a*a a$a%a 5%&5&' "a +a%a5a 5a&' "*a ,4a$aa ( &a*a' 5%$'ma*a 54am5a'a ,aa% !%!, a*a% $'"a, $%lal! mm!a$ 5a&' $%*!7a* ). c.
Invite Patient to Share Information
1)
Ta4a,a a5a,a+ 5a&' '*' $a+! 5%,ma*a m*a' ,a"aa4a a$a! $'"a,. A5a'la 5a&' m4a$a,a "'%' l!m &'a5 5%$'ma*,a !$!, m4am5a',a "' a,$! la' 4a* l'+ $5a$ "a m'$a 5a&' !$!, mm5%&'a5,a "'%' $%l'+ "a+!l!.
2)
A5a'la
5a&' m4a$a,a '*' $a+! 5%,ma*a m*a'
,a"aa4a $a4a,a &-a!+ maa 'a '*' $a+! &7a%a !m!m a$a!,a+ m"$a'l. d.
Knowledge Transmission
Pm!,aa "'la,!,a &l!m m4am5a',a ,aa% !%!, "*a m*a$a,a 5a"a 5a&' a+a a"a ,aa% !%!, 4a* a,a "'&am5a',a 5a "a 5a&'. Ca%a 54am5a'a : 1)
M**!a,a a+a&a 4a* &ama "a m*+'"a%' '&$'la+ m"'&.
2)
B'la a+a&a 5a&' %"a "a5a$ "'a$! 5%-ma+ 4a* ,/m5$ (1)
P%-ma+ m*%$' "a "a5a$ m**!a,a a+a&a 4a* "'*!a,a 5a&'.
1
(2)
() P%-ma+ m*%$' "a "a5a$ m**!a,a a+a&a 4a* ()
"'*!a,a "/,$%. P%-ma+ "a5a$ m*ma& '&$'la+ m"'& , "alam a+a&a 4a* "'m*%$' 5a&'. P%-ma+ !,a m%!5a,a ,l!a%*a 5a&'.
)
M4am5a',a '#/%ma&' &"','$ "m' &"','$ ( %$a+a5 ) (1)
M4am5a',a '#/%ma&' "*a '$/a&' 4a* -la& a m! lm!$ $m5/ 4a* $'"a, $%lal! 75a$ "*a -"a !$!, mm%' ,&m5a$a 5a"a 5a&' "alam m7%a ,al'ma$ 4a* "'$%'ma.
(2)
S$'a5 m4am5a',a &5**al '#/%ma&' 'la' ,&5%&' "a $a**a5a 5a&'. Pa&' "'%' a,$! !$!, %$a4a a$a!5! m*,&5%&',a m/&'4a.
()
B'la ,/"'&' 5a&' $am5a, mm!*,',a !$!, m%'ma '#/%ma&' $a+a5 &la-!$4a 54am5a'a '#/%ma&' "'la-!$,a.
()
B'la 5a&' $am5a, &a*a$ $%*!7a* "a $'"a, mm!*,',a !$!, m%'ma l'+ a4a, '#/%ma&' la*' 54am5a'a !la* ,aa% !%!, "'5%$'ma*,a
"'%',a
"' la' a,$! &am'l
mm5%&'a5,a 5a&'. e.
Explore emotions and Empathize
E,&5%&' "a m/&' 5a&' "'ama$' "a "''la' &-a!+ maa ,/"'&'4a. K/"'&' m/&' $%&!$ "'m*%$' !,a m*%$' a5a 4a* "'%a&a, 5a&' am! l'+ 5a"a "a5a$ mma+am' a+a a5a 4a* "'%a&a,a 5a&' &aa$ '' a"ala+ &&!a$! 4a* "a5a$ "'ma,l!m'. f.
Smmarize and Strategize
D' a,+'% 5%7a,a5a 5%7a,a5a "'!la* ,mal' &7a%a ,&l!%!+a : 1)
M4'm5!l,a ,aa% !%!, 4a* $a"'4a "'&am5a',a &7a%a %$a+a5 ( &"','$ "m' &"','$ ).
2)
M4am5a',a $a**a5a 4a* "'%',a 5a&' &lama ,aa% !%!, "'&am5a',a ( $!-!,,a a+a "/,$% m"*a%,a "a m*%$' a5a 4a* "'&am5a',a 5a&' )
)
Pa&' "'%' ,&m5a$a %$a4a.
1
) >)
Mm%',a feed bac! P%7a,a5a 4a* a"a +a%!& $%"/,!m$a&' "alam %,am m"'& 5a&'. Ha%!& $%$%a "*a -la& :
6)
(1)
I#/%ma&' 4a* $la+ "',a$a,a a$a! "'&am5a',a "a ,5a"a &'a5a
(2)
I&$'la+ 4a* "'*!a,a ( $!m/% ma&&a "a la'9la' )
()
I#/%ma&' &5&'#', m*a' 5'l'+a $%a5' "a 5%/*/&'&.
M"'&,!&',a %7aa !$!, m'"a,la-!$' ,aa% !%!, 4a* $la+ "'&am5a',a 5a"a 5a&' m*a-a, 5a&' ',!$ &%$a ( 5%/ a,$'# ) "alam m"',a&' $%+a"a5 "'%'4a.
8. Pm%'a "!,a&' ,/la/%a$'# 4a'$! 5m%'a "!,a&' ,5a"a
5a&' 4a*
mm!$!+,a '#/%ma&' "a "!,a&' l'+ "a%' &a$! &! !'$ PKRS 4a'$! Pla4aa M"'& ( D/,$% Pa**!* Jaa Pla4aa a$a! "/,$% -a*a ) ,5%aa$a ( 5%aa$ "a '"a ) G'3' R+a'l'$a&' M"'& a%ma&' P7*a+a "a P*"al'a I#,&' "' R!ma+ Sa,'$ ( PPIRS ) Customer Service
a$a! La4aa Pla**a
a"m''&$%a&' "a R,am M"'&. @. E"!7a$/% mm'l',' 5*$a+!a $$a* ma$%' 4a* a,a "'"!,a&',a mm'l',' %a&a m5a$' "a ,$%am5'la %,/m!',a&' &7a%a #,$'#. Dalam +al '' "!7a$/% +a%!& %,/m5$ "' '"a*4a.
Tal K!al'#',a&' E"!,a$/% E$kat)r
Kal"("ka%" F)r*al
D/,$% "!,a$/%
S1 P"'"',a D/,$%
N)n F)r*al
Pla$'+a
K/m!',a&'
E#,$'# P%aa$ "!,a$/%
D'5l/ma III K5%aa$a
Pla$'+a
K/m!',a&'
E#,$'# B'"a "!,a$/%
D'5l/ma D III K'"aa
Pla$'+a
K/m!',a&'
E#,$'# E"!,a$/% '"a* ,+!&!& 1.
Ra"'/l/*'
D'5l/ma III Ra"'/l/*'
Pla$'+a E#,$'#
1>
K/m!',a&'
2.
a%ma&'
A5/$,% ; A&'&$ a5/$,%
Pla$'+a
K/m!',a&'
E#,$'# .
R+a'l'$a&' M"',
D'5l/ma III '&'/$+%a5'
Pla$'+a
K/m!',a&'
E#,$'# .
G'3'
D'5l/ma III G'3'
Pla$'+a
K/m!',a&'
E#,$'# >.
6.
La/%a$/%'!m
P7*a+a "a P*"al'a
D'5l/ma
III
Aal'&
Pla$'+a
K&+a$a
E#,$'#
D'5l/ma III K5%aa$a
Pla$'+a
I#,&'
K/m!',a&'
K/m!',a&'
E#,$'#
10. E"!,a$/% 5%l! mm'a +!!*a 4a* a', "*a 5a&' a$a! ,l!a%*a a*a% $%7'5$a %a&a 5%7a4a $%+a"a5 5%a "!7a$/% "alam mma$! m%,a.
.
Ka$*/%' Ma$%' P"'"',a a$a! P4!l!+a Ma$%' 5"'"',a "a5a$ "'a*' m-a"' $'*a ,a$*/%' !$ama 4a'$! : 1.
Ba+a $%$!l'& S7a%a 5%a,$'& a+a $%$!l'& "a5a$ "'"'&$%'!&',a &7a%a a& a*' &m!a /%a* !$!, "'am'l "a "'*!a,a &&!a' ,5%l!a.
2.
Ba+a a!"'/ '&!al Ma$%' '' $'"a, $%&"'a &7a%a m!"a+ !$!, "'*!a,a "' %!ma+ ,7!al' "'&'a%,a "' %a"'/ a$a! $l'&'.
.
Ba+a la'4a S!m% "a%' a+a ma$%' '' a"ala+ 5%ala$a95%ala$a "a ma$%'9ma$%' 4a* "'*!a,a 5la4aa ,&+a$a !$!, m'*,a$,a 5*a-a%a.
.
S!m% Ba+a Ma$%' E"!,a&' 1. T'm P%/m/&' K&+a$a R!ma+ Sa,'$ mm'l',' a* !$!, mm5%/"!,&' a+a $%$!l'& &7a%a l!a& 4a* $%&"'a &7a%a *%a$'& a$a! mma4a% "*a +a%*a m!%a+. 2. Pa"a ma$%'9ma$%' $%$$! -!*a "' 5%/"!,&' /l+ 5m%'$a+ Lma*a Sa"a4a Ma&4a%a,a$ 4a4a&a "a /%*a'&a&' a+l'.
16
. Ba+a '' 'a&a4a "'5%/"!,&' &7a%a ma%', "a a', &&!a' "*a ,!$!+a "a%' $a%*$ 5/5!la&'. >.
K!al'$a& "a%' Ba+a Ma$%' E"!,a&' 1. K!al'$a& 5%&$a&' "a ,$5a$a &%$a ,&&!a'a '&' &a*a$ %a%'a&' "' &m!a -'& ma$%' "!,a&'. 2. Ba+a 4a* &7a%a $,'& $'"a, a', "a5a$ mm%',a 5ma+ama 4a* &ala+. . Ma$%' a!"'/'&!al "a%' ,!al'$a& 4a* a', a,a l'+ #,$'# !$!, "'*!a,a. . I#/%ma&' +a%!& up " to " date a$a! "'5%a+a%!' &$'a5 &aa$ "a $5a$.
6.
P%/"!,&' l/,al a+a ma$%' "!,a&' ,&+a$a. 1. P%7aaa a.
T'm P%/m/&' K&+a$a R!ma+ Sa,'$ +a%!& mm!la' "*a 5ma+ama 4a* a', $$a* $/5', ,&+a$a 4a* a,a "' a+a& ,a%a,$%'&$', *%!5 5%'ma "!,a&' '#/%ma&' "a 5%'la,! 5%'ma "!,a&' 4a* a,a "'*!a,a.
.
T'm P%/m/&' K&+a$a R!ma+ Sa,'$ "a5a$ mm'l'+ $'5 a+a ma$%' &5%$' &la%a '"/ "a la'9la'.
2. Pm'a4aa a.
M*ma*,a "a m*+a&'l,a a+a ma$%' mm!$!+,a a4a, a,$! "a !a*.
.
Ta,&'%a 4a* a,!%a$ "a%' 'a4a 5*ma*a ma$%' 5%/m/&' ,&+a$a m-a"' a*'a "a%' 5%/&& 5%7aaa &+'**a 5m'a4aa "a5a$ "'5%$'ma*,a &a*a' a*'a "a%' ,&l!%!+a 5%7aaa "a 5%/*%am al/,a&' &!m% "a4a.
. Al/,a&' $!*a& ( 5m!a$a "a 5%/"!,&' ) a.
D&a' a)
Mm!a$ *a*a&a
) M!l'& $,& 7)
Mama+,a 'l!&$%a&'
") M4l&a',a $a$a l$a, .
P%/"!,&' P%/"!,&' a+a ma$%' "!,a&' '' "a5a$ "'la,!,a "' %!ma+ a$a! T'm P%/m/&' K&+a$a R!ma+ Sa,'$ "a5a$ m4%a+,a , &!a+ 5%!&a+aa ,/m%&'al l!a% 5a"a &$'a5 $a+a5.
1?
. D&a' a.
Mm!a$ %'*,a&a R'*,a&a m-la&,a &7a%a %'7' ma,&!" a+a ma$%' 5"'"',a ,&+a$a ,5a"a &'a5a "'$!-!,a "a '#/%ma&' a5a 4a* +a%!& "' ma&!,,a.
.
M!l'& $,& P%'ma "!,a&' 4a* %5/$&' +a%!& "a5a$ m*'*a$ ,$',a $,& $la+ "'$!l'& "*a m**!a,a ,a$a9,a$a "a a+a&a 4a* &&!a'. Kal'ma$ 4a* 5", "*a m**!a,a ,a$a9,a$a 4a* &"%+aa 4a* !m!m a,a l'+ a', m!"a+ "'m*%$'. Ma$%' $%$!l'& +a%!& "'5%',&a ,mal' ,m!"a+a !$!, "'a7a4a.
7.
Il!&$%a&' Il!&$%a&' a*a "a "'a*%am "a5a$ "'*!a,a "alam &*ala -'& ma$%' "!,a&' -!*a "a5a$ m*a&a+ ,5a+ama "a m'*,a$,a 5mla-a%a. Ba 4a, 5%'ma "!,a&' 4a* mam5! m*'*a$ "*a l'+ a', -',a ma$%' "'&a-',a "alam $!, *ama%9*ama% a$a! "'a*%am.
".
P*a$!%a l$a, a$a! !%!$a Ba+a 4a* ma%', "'&a-',a "alam !%!$a l/*'& "a $'"a, +a4a a,a m'*,a$,a m'a$ 5**!a $$a5' -!*a %,/$%'!&' $%+a"a5 5ma+ama "a 5mla-a%a &la-!$4a. Pa"a &m!a -'& ma$%' ,!7' "a%' '#/%ma&' +a%!& "'%'*,a& "a "'!la* &7a%a %,ala !$!, m'*,a$,a 5ma+ama 5**!a "a mma$! m%,a a*a% #/7!& 5a"a a*'a 4a* 5al'* 5$'*.
>. M*!-' +a&'l P*!-'a +a&'l ma$%' +a%!& &%'* "'la,!,a "*a ml'a$,a !la&a 5*ama$ "a 5*!-'a /l+ 5%'ma "!,a&'. 6. P%a',a ( "'$ ) Pa"a &$'a5 $a+a5 &m!a ma$%' +a%!& "'5%a',' &7a%a +a$'9+a$' mm%',&a ma$%' "a m*!a+ 4a* 5%l! &a-a &+'**a 5&a "a5a$ "'&am5a',a "a /%a* la' m*%$' a5a 4a* "'ma,&!",a. ?. Mm5%a4a, +a&'l a. P4al'a m%!5a,a la*,a+ 4a* m!"a+ !$!, mm5%a4a, +a&'l "alam 'la' 4a* &"','$.
18
. U$!, &la%a 4a* l'+ a4a, 5%7$a,a a,a l'+ m!"a+ "'la,!,a "*a m**!a,a ala$ a$! &5%$' m&' #/$/,/5'. 8. Eal!a&' Eal!a&' ma$%' +a%!& "'la,!,a !$!, m$!,a ,#,$'#a "alam mma$! /%a*9/%a* "alam mma+am' "a la-a% $$a* '#/%ma&' 4a* a%!. A*a% ma$%' 4a* a,a "'&am5a',a , "5a4a m-a"' l'+ a', "*a ml'+a$ a7!a "a%' +a&'l al!a&' &l!m4a.
1@
BAB III DOKUMENTASI
S$'a5 5$!*a& "alam mm%',a '#/%ma&' "a "! ,a&' 5a&' a-' !$!, m*'&' #/%m!l'% '#/%ma&' "a "!,a&' "a "' $a"a $a*a' ,"!a la+ 5'+a, a$a%a 5$!*a& %!ma+ &a,'$ "a 5a&' a$a! ,l!a%*a 5a&'. Hal '' "'la,!,a &a*a' !,$' a+a 5a&' "a ,l!a%*a 5a&' &!"a+ "'%',a '#/%ma&' "a "!,a&' 4a* a%. a&'l'$a& 4a* $%&"'a "' R!ma+ Sa,'$ ...... ..... . a"ala+ &a*a' %',!$ : 1.
Ha&'l a&&&m ,!$!+a "!,a&' 54am5a'a '#/%ma&' "a "!,a&' 5a&' +a&'l %'#',a&' 5a&' mma+am' "!,a&' 5a"a I&$ala&' Raa$ Jala "' 7a$a$ " alam &$a$!& %,am m"'& Lma% I#/%ma&'
2.
Ha&'l a&&&m 5a&' ,!$!+a "!,a&' 5a"a I&$ala&' Raa$ Ia5 "' 7a$a$ "alam RM.RI.......
.
Ha&'l 54am5a'a '#/%ma&' "a "!,a&' 5a&' "a +a&'l %'#',a&' 5a&' mma+am' '#/%ma&' "a "!,a&' 5a"a I&$ala&' Raa$ Ia5 "'7a$a$ "alam RM.RI.... ( Lma% Pm%'a I#/%ma&' "a P'la'a K!$!+a E"!,a&' ).
.
I#/%ma&' $a%'# ,ama% "a "/,$% 5a**!* -aa "' RM.RI......
>.
I#/%ma&' $$a* +a, "a ,a-'a 5a&' 4a* "'%aa$ "' R!ma+ Sa,'$ ...... ...... "'"/,!m$a&',a "alam 5m%'$a+!a '#/%ma&' ,5a"a 5a&' "a ,l!a%*a "alam RM.RI.1.1 ( Lma% Pm%'a I#/%ma&' ).
6.
I#/%ma&' $$a* 5!"aa 5la4aa "' 7a$a$ "alam L.RM ( Lma% P!"aa 5la4aa ).
?.
I#/%ma&' %7aa 5*/a$a $'"a,a %&',/ ,/ m5l',a&' 5%/*/&'& "a al$%a$' 5*/a$a "' RM.RI.02 ( Lma% Pm%'a I#/%ma&' )
8.
I#/%ma&' 'a4a 5m%',&aa 5!-a* /a$ $'"a,a /5%a&' "' K! ....
@.
I#/%ma&' 5%&$!-!a $'"a,a ,"/,$%a "' RM........
10. I#/%ma&' 5%&$!-!a $'"a,a 5m'!&a l/,al %*'/al "a *%al "' RM..... 11. I#/%ma&' 5/la,a $'"a,a ,5%aa$a ,"/,$%a 5m%',&aa 5!-a* "a 5*/a$a "' RM......
20
12. Kl!a%*a a$a! 5'+a, la' ( a&!%a&' 5%!&a+aa "a la'9la' ) 4a* %+a, m"a5a$,a '#/%ma&' m*a' ,/"'&' 54a,'$ 5a&' "'7a$a$ "alam lma% 5 l5a&a '#/%ma&' a$a& &'3' 5a&' -',a 5a&' ,/m5$ "' L.RM. ..... 1. Ca$a$a 5%'$a+ a$a! ,/m!',a&' l'&a la$ $l5/ a$a% 5$!*a& m"'& ( 5%aa$ ,/&!l$a&' , "/,$% a$a! ,/&!l$a&' a$a% "/,$% ) m** !a,a #/%m!la SBAR "' 7a$a$ "alam RM.RI...... ( Ca$a$a P%,ma*a Pa&' T%'$*%a&' ).
21
BAB I0 PENUTUP
Pa"!a '' "'+a%a5,a "a5a$ m-a"' 5!$! a*' "!,a$/% "a !&!% $%,a'$ "alam 5la,&aaa 5la4aa PKRS "' "alam ma!5! "' l!a% RS. ...... ....... Kam' %+a%a5 5a"!a '' "a5a$ %ma#aa$ "a "a5a$ m'*,a$,a m!$! 5la4aa "' RS....... ...... Nam! "m','a ,am' $$a5 $%!,a !$!, m%'ma ,%'$', "a &a%a "m' 54m5!%aa 5a"!a '' "' ma&a m"a$a*. K5a"a &m!a 5'+a, 4a* $la+ mma$! 54!&!a "a 5%'$a4a ,am' m*!7a5,a a4a, $%'ma ,a&'+.
22
