Customer satisfaction on Patanjali Beauty Products
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OBJECTIVES
To study about the present HR Practices
To study about recruitment policies.
To study about selection process.
To study about whether the employees are satisfied with present HR Practices
To study about various factors affecting employee satisfaction in the organisation
QUESTIONNAIRE
1. Name 2. Designation Human Resource Planning (HR Planning) 3. Do you agree that Firm forecasts personnel requirements on a timely basis? Strongly agree Disagree
Agree
Neutral
Strongly Disagree
4. Do you agree the Firm has spent a great amount of money on selecting staff? Strongly agree Disagree
Agree
Neutral
Strongly Disagree
5. Do you agree that a large number of people are involved in HR planning in firm. Strongly agree Disagree
Agree
Neutral
Strongly Disagree
6. Are you satisfied with the Structured and Standardized interviews used in firm. Highly Satisfied Dissatisfied
Satisfied
Neutral
Highly Dissatisfied
Incentives Practices 7. Do you agree that the firm has favourable incentive practices to encourage employees to achieve the firm’s objectives?
Strongly agree Disagree
Agree
Neutral
Strongly Disagree
8. Do you agree that the firm has very fair incentive practices, aimed at rewarding people who accomplish their goals. Strongly agree Disagree
Agree
Neutral
Strongly Disagree
Do you agree that the firm has incentive practices which really recognize people who contribute the most to firm? Strongly agree Disagree
Agree
Neutral
Strongly Disagree
Performance Appraisal 9. Are you satisfied with self-ratings on performance. Highly Satisfied Dissatisfied
Satisfied
Neutral
Highly Dissatisfied
10.Superiors in firm frequently discuss performance with subordinates. Strongly agree Disagree
Agree
Neutral
Strongly Disagree
11.Are there any performance awards? Yes
No
Training Program 12.How many types of training are conducted Technical
Leadership
Induction
Any other
13.Are you satisfied with training programs provided for employees in firm? Highly Satisfied
Satisfied
Neutral
Dissatisfied
Highly Dissatisfied
14.Employees normally go through various training programs every year. Yes
No
15.Do you agree that the firm provides formal training to promote skills to new hires as well as to promoted or existing employees? Strongly agree Disagree
Agree
Neutral
Strongly Disagree
Team work 16.Firm always gets team’s opinion and ideas before making any decision. Yes
No
17.Do you agree that the firm focused groups to solve problems? Strongly agree Disagree
Agree
Neutral
Strongly Disagree
18.Teams are extensively provided with sufficient power and resources to solve problems. Yes
No
Decision Making Process 19.Are you satisfied with the involvement in decision making process? Highly Satisfied Dissatisfied
Satisfied
Neutral
Highly Dissatisfied
20.Employees are often asked by their supervisors to participate in decisions. Yes
No
Employees are encouraged to suggest improvement in the way jobs are done.
Yes
No
Sometimes
21.Are you satisfied with the communication with your supervisors? Highly Satisfied Dissatisfied
Satisfied
Neutral
Highly Dissatisfied
22. Are you satisfied with the overall HR practices in your company? Highly Satisfied Dissatisfied