Risso Error Codes

CHAPTER 17. PANEL MESSAGES EXPLANATION OF PANEL MESSAGES

1.

Expl Explan anat atio ion n of of Pan Panel el Mess Messag ages es Overview of messages 1)

Erro Errorr-co code de disp displa lays ys •

•

If an error occurs, an error message is displayed together with a graphic and an error code to indicate the problem to the user. Error-code displays consist of an “error type” indicating the type of error and an “error-point number” indicating the error situation. Exampl Example: e: T99-123 T99-123 T99: T99: Error Error type type 123: Error point

2)

Error type The order of error priority is as specified below. Error type T A B C D E F G

3)

Error details Serviceman-call error Jam error Option error Consumable error Set check error W arning (Serviceman call) W arning (Other) Paper-jam error

Error point The error-point classifications are as specified below. If the power was turned off, during an error that would be backed up had been displayed, “999” will be displayed as an error point when the machine is turned on.

Error point 0XX 0XX 1XX 1XX 2XX 3XX 4XX 5XX 6XX 6XX 7XX 8XX

Error details System (hardware are, so software are, co communi unicat cation) on), pa panel nel Scanni nning sectio ction n (scan canner, er, ADF), image age proce ocessi ssing Master making section Master-disposal section Paper-feed/ejection se section Print-drum area Prin Printi ting ng adju adjust stme ment nt sect sectio ion n (ve (vert rtic ical al,, hor horiz izon onta tal, l, dens densit ity) y) Accessories 1 Accessories 2

[17 – 2]

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CHAPTER 17. PANEL MESSAGES LIST OF PANEL MESSAGES

2.

List of Panel Messages Error type T01 T02 T03 T04 T05 T05 T06 T07 T08 T09 T10 T11 T12 T12 T13 T14 T15 T17 T19 T20 T20 T21 T22 T23 T24 T25 T96 T98

details Main motor lock Elevator motor lock Clamp motor lock Overflow Prin Printt-po posi siti tion onin ing g pul pulse se-m -mot otor or lock lock Horiz orizon onta tall pul pulse se-m -mot otor or lock lock Digitizer error Computer interfac face er error Optio ption n erro errorr (pap (paper er ejec eject) t) Optio tion er error (p (pape aper fe feed) Pressu ssure-con control mo motor Maste asterr-di disp spos osal al-s -sec ecti tion on moto motorr loc lock k Cutter mo motor lock Flatbed er error ADF error Solen olenoi oid d cou coun nter ter not not conn connec ecte ted d Therm hermal al-p -prressu essure re moto motorr loc lock k Pape Paperr-ej ejec ecti tion on-s -sec ecti tion on moto motorr lock lock Drum-lock error Scann anner lo lock not relea leased Inking motor lock No battery MCTL PCB backu ckup err error Drum H/W er error Hardware er error

Error type A01 A02 A03 A04 A05 A06 A07 A08 A09 A10 A16 A17 A18

details Master feed error Master loading error Cutting error Master-disposal error Master present in the master-disposal section Check paper-feed tray Paper-feed error Paper jam on print drum Paper-ejection error ADF original feed error Awaiting master removal Cutter error Print-drum unlocked















CHAPTER 17. PANEL MESSAGES LIST OF PANEL MESSAGES Error type B01 B02 B03 B04 B05 B06 B07 B08 B09 B10 B11 B12 B13 B14 B16 B17 B18 B18 B19 B20 B21 B22 B23 B24 B25 B26 B27 B28

details Keycard counter: No card Sorter: Error command 1 Sorter: Error command 2 Sorter: Er Error co command 3 Sorter: Error command 4 Multi-tray: Main-unit error Multi-tray: Main-unit error Multi-tray: Main-unit error Multi-tray: Main-unit error Multi-tray: Tray-1 error Multi-tray: Tray-1 error Multi-tray: Tray-1 error Multi-tray: Tray-1 error Multi-tray: Tray-1 error Multi-tray: Tray-2 error Multi-tray: Tray-2 error Multi ulti-t -tra ray: y: Trayray-2 2 erro error r Multi-tray: Tray-2 error Multi-tray: Tray-2 error Data storage: Read/write error Job Job sep sepa arator: Po Power of off Job Job sep separator: No tape Job Job sep separator: Ta Tape jam jam Sorter: Er Error co command 5 Sorter: Er Error co command 6 Sorter: Er Error co command 7 Sorter: Er Error co command 8

Error type details C01 Replace ink cartridge C02 Replace master roll C03 Master-disposal box full Error type D01 D02 D03 D04 D05 D07 D08 D09 D10 D11 D12

details Print drum not set Incorrect print drum Ink cartridge not set Incorrect ink cartridge Master not set Master-disposal box not set Master-disposal unit not set Master making unit not set Scanner table not set Front cover not set Feed-joint pass. Co Cover not set.

Error type details E01 Replace battery E02 Maintenance call















CHAPTER 17. PANEL MESSAGES LIST OF PANEL MESSAGES Error type details F0 1 No master on drum F02 F02 Maste asterr ima image ge larg larger er than than pape paperr siz size e F0 4 Original not set Print quantity under “minimum print F05 quantity” F07 Drum position error F08 F08 Pape Paperr siz size e / Origi rigina nall siz size: e: Misma ismatc tch h F10 F10 Maste asterr ima image ge larg larger er than than pape paperr siz size: e: 2 F11 F11 Maste asterr ima image ge larg larger er than than pape paperr siz size: e: 3 F12 Origi Original nal size size irr irreg egula ular: r: Tripl Triplee-Tr Tray ay Sour Source ce F1 4 No paper F16 F16 ADF cann cannot ot be used used for for QT-4 F1 7 Change in drum size F18 Incorrect zoom rate F19 F19 Maste asterr ima image ge larg larger er than than pape paperr siz size: e: 4 F20 F20 Maste asterr ima image ge larg larger er than than pape paperr siz size: e: 5 F21 F21 ADF mul multi ti-u -up: p: Origi rigina nall not not set set F22 F22 FB mul multi ti-u -up: p: Origi rigina nall not not set set F23 F23 Commu ommuni nica cati tio on erro error: r: D to P F24 F24 Auto Auto-r -rep epro rodu duct ctio ion n size size sele select ctio ion: n: Una Unabl ble e F25 F25 Inco Incorr rrec ectt imag image e reso resolu luti tion on F26 F26 Inco Incorr rrec ectt pap paper er size size:: Lon Longg-pa pape perr mod mode e F3 0 Multiple paper feed F31 Auto-sta stack tray error F32 Data sto storage area ful full F33 F33 Maste asterr ima image ge size size / Dru Drum m siz size: e: Misma ismatc tch h F37 F37 ADF can canno nott be be use used d in in boo book k mod mode e No paper in paper-feed tray: Triple-Tray F40 Source F41 F41 No pape paperr in in tr tray 1: Trip Triple le-T -Tra ray y Sou Sourc rce e F42 F42 No pape paperr in in tr tray 2: Trip Triple le-T -Tra ray y Sou Sourc rce e















CHAPTER 17. PANEL MESSAGES LIST OF PANEL MESSAGES

Paper-jam error The paper-jam error number is determined by combining the errors for the paper jams involved. There are nine different jam errors, as specified in the table below. Each error is assigned a bit, and the jamerror number (Gxxx) (Gxxx) is the sum of the corresponding values. values. The detailed error codes codes can be displayed by pressing the “*” key. Error type

Corresponding value

Error No.

Bit 0

1

A10

ADF original feed error

Bit 1

2

B03

Sorter: Error command 2

Bit 2

4

B07

Multi-tray: Main-unit error

Bit 3

8

B09

Multi-tray: Main-unit error

Bit 4

16

B11

Multi-tray: Tray-1 error

Bit 5

32

B17

Multi-tray: Tray-2 error

Bit 6

64

A07

Paper-feed error

Bit 7

128

A08

Paper jam on print drum

Bit 8

256

A09

Paper-ejection error

Example: If A08 and B03 occur, the Error No. will be G130.

Error















CHAPTER 17. PANEL MESSAGES DETAILS DETAILS ON PANEL MESSAGES

3.

Detai etaills on on Pa Panel Mess Messa ages ges Serviceman-call errors Error typ e

T0 1 [Ma i n-m ot oto r lo ck] T01-***

Panel display

!!System Error!! Press Res et Key Key If Recovery has Failed, Call Service Service

R e s et et m et eth o d Erro r po i n t

Jam re re s et et

53 6

Error co nd ition s The main m otor limit sensor does not go ON/O ON/OFF FF for for more than 16 pulses while the main motor is operating, even after the elapse of 100 ms. The position-A sens or does no t go ON/OF ON/OFF, F, between two detections detections of position-B, while the main m otor is operating. operating. The position-B sensor does not go ON/OFF while the motor is operating, even when 3033 puls es are received at the the Main FG. FG. Ma in -m oto r o ve rl oa d cu curren t The clamp unit is not at the home position while the print drum drum is operating operating (Clamp s ensor C: OFF, OFF, except except during mas ter dispos al). Th e d rum fa fai l ed ed to to st s top at at po s it itio n A. (o ve rr-ru n)

53 7

Th e d rum fa fai l ed ed to to st stop at at po s it itio n B. (o ve ve r-run )

538 538

The prin printt drum drum is is not not lock locked ed duri during ng oper operat atio ion. n. (Pri (Print nt-d -dru rum m lock lock posit positio ion n sensor sensor:: OFF)

520 521 522 52 3 524

Error typ e

T0 2 [Elevato r m ot oto r l oc ock] T02-***

Panel display


Reset Reset metho method d Erro r po i n t

Jam Jam rese resett or swit switch on powe powerr agai again n Error co nd ition s

40 0

Both th th e up upp e r and lo lo we r li m itit s en en s or ors we w e re ON ON .

40 1

An ov overl oa oad cu cu rr rren t w as as d et ete ct cte d i n th e e le leva to to r m ot otor. The lower-lim it sens or does not go OFF OFF within 2 s after the elevator elevator motor operates in the raising direction from the lower-limit position. The upper-limit sensor does not go ON within 12 s after the elevator motor operates in the raising direction. The upper-limi t sens or does n ot go OFF OFF within 2 s after the elevator elevator motor operates in the lower direction from the upper-limit position. The lower-limit sensor does not go ON within 12 s after the elevator motor operates in the lowering direction. The upper-limi t sens or is OFF continuously for at leas t 2 s during operation of the elevator servo.

404 405 406 407 408

















CHAPTER 17. PANEL MESSAGES DETAILS ON PANEL MESSAGES Error type Panel display

Reset Reset metho method d Error point 500 500 501 502 503 504 505 506 507 508 Error type

Panel display

Reset Reset metho method d Error point 513

T03 [Clamp motor] T03-*** !!System Error!! Press Reset Key If Recovery has Failed, Call Service Jam Jam res reset et or switc switch h on on pow power er again again Error conditions Clamp lamp sens sensor or C turn turns s OFF foll follow owin ing g cla clamp mp unit unit init initia iali liz zatio ation. n. Clamp sensors A and B do not change within 800 ms when the clamp motor operates in reverse during clamp unit initialization (clamp sensor A starts at OFF). Clamp sensors A and B do not change within 800 ms when the clamp motor operates in the forward direction during clamp unit initialization (clamp sensor A starts at ON). Clamp sensor C does not go OFF within 800 ms when the clamp moves from the home position. The clamp does not move from the home position to the open position within 800 ms during the operation of the clamp. The clamp does not move from the open position to the position-A compensation position within 800 ms during the operation of the clamp. The clamp does not move from the position-A compensation position to the clamp close position within 800 ms during the clamp operation. The command does not coincide with the current position when clamp operation is started. The command does not coincide with the stop position when clamp operation is stopped. T-04 [Overflow] T04-*** !!System Error!! Press Reset Key If Recovery has Failed, Call Service Jam Jam res reset et or switc switch h on on pow power er again again Error conditions The overflow sensor was ON for a set number of times in succession during the 10ms-interval overflow-sensor check.

















CHAPTER 17. PANEL MESSAGES DETAILS DETAILS ON PANEL MESSAGES Erro Errorr type

T05 [Vert ertical ical-p -posi osittioni ioning ng pulse pulse-mo -mottor lock lock]] T05-***

Panel display

!!System Error!! Press Res et Key Key If Recovery Recovery has Failed, Cal l Service

Reset Reset metho method d Error poi nt

Jam Jam rese resett or swit switch on powe powerr agai again n

6 10 10

Error co ndi ti on s The vertical-centering vertical-centering sens or does not swi tch OFF OFF -> ON ON even when the vertical-pos vertical-pos itioning pulse m otor is moved 12 mm in the ON directio direction. n. The vertical-centering vertical-centering sens or does not swi tch ON -> OFF OFF even even when the vertical-positioning vertical-positioning pulse m otor is m oved oved 12 m m in the OFF OFF direction. direction. Ti m eo eo ut ut er erro r d ur uri ng ng th th e ve ve rt rti ca ca ll-p ri ri nt nt-p os os i titi on on re re tu tu rn rn o pe pe ra ra titi on on

61 4

Ve rt rtical -p -p ri ri nt nt-p os os it iti on on retu rn rni ng ng tim e out erro r

616 616

The one one-st -step ep-p -posi osittioni ioning ng key key was was pressed pressed wit with ver verttical ical-p -pri rint nt-p -posi osittion ion inf informat ormatio ion n unde undeffined ined..

603 604

Erro Errorr ty type

T06 [Horiz Horizon onttal-p al-posit ositio ioni ning ng pulse pulse-mo -mottor lock lock]] T06-***

Panel display


Reset Reset metho method d Error poi nt 605 606 6 11 11 61 5 617

Erro r type

Jam Jam rese resett or swit switch on powe powerr agai again n Error co ndi ti on s The horizontal-centering horizontal-centering s enso r does not swi tch OFF OFF -> ON ON even when the horizontal pulse motor is moved 12 mm in the ON direction. The horizontal-centering horizontal-centering s enso r does not swi tch ON -> OFF OFF even even when the horizontal horizontal puls e motor is moved 12 mm in the OFF direction. Ti m eo eo ut ut e rr rro r d ur uri ng ng ho ho ri ri zo zo nt nta ll-p ri ri nt nt-p os os i titi on on re re tu tu rn rn op op er era titi on on H or ori zo zo nt nta ll-pri nt nt-p os os it iti on on returni ng ng ti me me ou out e rr rro r The one-step-positioning key was pressed with the horizontal-print-position information undefined. T0 7 [D [D ig igi ti ze ze r erro r] T07-***

Panel display

!!System Error!! Turn Main-Power SW OFF Then ON If Recovery Recovery has Failed, Cal l Service

R es es e t m e th th od od Error poi nt 001

Sw ititc h p ow ow er er o n a ga ga in in Error co ndi ti on s C om mu m un i ca tion er erro r w i th th th e di di g iti ze r C PU

















CHAPTER 17. PANEL MESSAGES DETAILS ON PANEL MESSAGES Erro Errorr type type Panel display

Rese Resett meth method od Error point 002 Erro Errorr type type Panel display

Rese Resett meth method od Error point 003 700 701 710 711 712 712 720 720 Erro Errorr type type Panel display

Rese Resett meth method od Error point 800 801 802 803 840 841

T08 [Com [Compu pute terr inte interf rfac ace e erro error] r] T08-*** !!System Error!! Turn Main-Power SW OFF Then ON If Recovery has Failed, Call Service Swit Switch ch pow power on agai again n Error conditions Communication er error wi with th the co computer in interface T09 [Opt [Optio ion n err error or (pap (paper er ejec eject) t)]] T09-*** !!System Error!! Turn Main-Power SW OFF Then ON If Recovery has Failed, Call Service Swit Switch ch pow power on agai again n Error conditions Communication er error with the so sorter Sorter communication: CTS does not switch to L within 3000 ms after the power is switched ON. Sorter communication: The type status was not returned within 200 ms after the initialization command was sent. Sorter communication: Transmission timeout Sorter communication: CTS does not change. Sort Sorter er comm commun unic icat atio ion: n: The retr retry y com comma mand nd was sent sent but but not not rece receiv ived ed.. Sort Sorter er comm commun unic icat atio ion: n: The The ret retry ry comm comman and d was was rece receiv ived ed two two tim times es in succ succes esst stio ion. n. T10 [Opt [Optio ion n erro errorr (pap (paper er feed feed)] )] T10-*** !!System Error!! Turn Main-Power SW OFF Then ON If Recovery has Failed, Call Service Swit Switch ch pow power on agai again n Error conditions The mul multti-tra tray un unit is is co connect ected, but th the po power is is OF OFF. The type status was not returned from the multi-tray unit when the power was switched ON. The Standby OK command was not returned when printing started. The status was not returned from the multi-tray unit. An undefined multi-tray-unit co mmand was received. CAN controller initialization failed.

















CHAPTER 17. PANEL MESSAGES DETAILS DETAILS ON PANEL MESSAGES E rr rro r typ e

T1 1 [P re re s su su re re -c -c on on tr tro l m o to to r l oc oc k] k] T11-***

Panel display

!!System Error!! Press Res et Key Key If Recovery Recovery has Failed, Call Service Service

R es es e t m e th th od od

J am am re re s e t o r s w it itc h o n p ow ow er er a ga ga in in

E rro r p o i n t

E rro r co n d i ti o n s

6 00 00

Ti m e ou ou t e rr rr or or fo r r ed ed uc uc in in g p re re s s u re re (O (O FF FF - > ON ) d ur ur in in g p ri ri nt nt- pr pre s s u re re ho ho m e p os os i titi on on in in g

6 01 01

Ti m e ou ou t e rr rr or or fo fo r i nc nc rre e as as i ng ng pr pr es es s u re re (O (ON -> -> OF OFF) du du ri ri ng ng pr pr in in tt- pr pr es es s u re re ho ho m e po po s it iti on on in in g

6 02 02

Th e pr pr in in tt-p re re s s ur ure l im im i t s e ns ns o r d oe oe s n ot ot ch ch an an ge ge d ur uri ng ng p ri ri nt nt-p re re s s ur ure o pe pe ra ra titi on on .

6 20 20

Pri nt nt-p re re s s ur ure op op er era titi on on w as as c al al le le d w it ith th th e pr pri nt nt-p re re s s ur ure m ot oto r l oc oc ke ke d. d.

6 22 22

Incorrect print-pressure operation timing (print-pressure operation command was received when the print-pressure should not change.) Se ns ns o r A i s ON ON an an d s e ns ns o r B i s OF OFF d ur uri ng ng m ov ove m en en t fro m ar are a A to ar are a D .

6 23 23

Ei th th er er s e ns ns o r A o r s e ns ns o r B is is ON ON du du ri ri ng ng m ov ove m en en t fro m ar are a D to to ar are a A.

624

Th e c u rre n t a re a d a ta i s un un d e fi n e d .

625

Th e ta rg e t a re a d a ta i s u n d e fi n e d .

626

Ti m eo eo u t d u ri n g re re l a ti ve ve pr pri nt nt-p re s s ur ure m ov ove m en ent

62 1

E rr rro r ty typ e

T1 2 [M [Ma s te te rr- di di sp sp os os a ll-s e ct cti on on m o to to r lo lo ck ck ] T12-***

Panel display

!!System Error!! Press Res et Key Key If Recovery Recovery has Failed, Call Service Service


J am am re re s e t o r s w it itc h o n p ow ow er er a ga ga in in

E rro r p o i n t

E rro r co n d i ti o n s

3 00 00

Ma s te te r-d is is po po sa sa ll-m o to to r ov ove rl oa oa d -c -cu rr rre nt nt de de te te ct cti o n is is ON . The master compress ion sens or does not go ON within 6.5 6.5 s after after the the m aster compress ion mo tor operates in the return direction. Master compress ion sens or does not go OFF within 2 s after after the master compress ion m otor operates operates in the compres s direction. direction. The master compress ion sens or does not go ON within 6.5 6.5 s after after the the m aster compress ion motor operates operates in the compress direction, direction, and the the m aster-compres aster-compres sion-motor limit s ensor cannot count up until the compression-limit position. The master-compress master-compress ion-motor limit limit sens or does not change within within 200 ms during compress ion operation. operation.

30 5 30 6

30 7

30 9

















CHAPTER 17. PANEL MESSAGES DETAILS ON PANEL MESSAGES Error typ e

T1 3 [C [C u tte r m ot otor l o ck] T13-***

Panel display


Reset Reset metho method d

Jam Jam rese resett or swit switch on powe powerr agai again n

Erro r po i n t

Error co nd ition s

203 203

Cut Cutter HP SW does does not not go OFF wit within hin 100 100 ms aft after the cutt cutter er motor motor is act activ ivat ated ed..

204 204

Cut Cutter HP SW does does not not go OFF -> ON wit within hin 300 300 ms aft after the cut cutter motor motor is act activ ivat ated ed..

205

The master-positioning sensor is ON when the print drum drum rotates rotates through the the preset angle following cutting, and the master-positioning sensor is still ON when the print drum rotates through the preset angle follow ing repeat cutting.

Error typ e

T1 4 [Fla tb ed error] T14-***

Panel display

!!System Error!! Turn Main-Power SW OFF Then ON If Recovery has Failed, Call Service Service


Sw ititc h p ow ow er er o n a ga ga in in

Erro r po i n t

Error co nd ition s

11 2

Th e FB/AD F H P s en en so so r d oe oes no no t go OF OFF w itith in in th e s et et tim e. e.

11 3

Th e FB/AD F H P s en en so so r d oe oes no no t go ON w itith in in the s et et ti me me.

11 4

In corre ct m ai ai n-un it s et ettin g d ata

11 5

Th e s ca can ne ner op er era titio n i s no no t co mp mp le lete d w itithi n the se se t ti me me.

1 16 16

Ti me meo ut ut erro r fo r w ai aitin g b la la ck ck s ha ha di di ng ng com pe pens at ati on on

1 17 17

Ti me meo ut ut erro r fo r w ai aitin g w hi hite s ha ha di di ng ng com pe pe ns ns at ati on on

1 18 18

Sc an an ne ne r o pe pe ra ra titi on on co co m m an an d w as as r ec ec ei ei ve ve d wh wh en en i t s h ou ou ld ld no no t m o ve ve . (4 00 00 /3 /3 00 00 D PI PI)

140 140

Commun Communic icat atio ion n err error or from rom the the scann scanner er unit unit (NA (NAK twic wice, unde undeffined ined erro error, r, etc. etc.))

1 41 41

C om om m un un ic ica titi on on titi m eo eo ut ut e rr rro r fr om om th th e s ca ca nn nn er er u ni ni t (R ec ece iv ive titi m eo eo ut ut)

14 2

Th e s ca can ne ner un uni t de te tects a s eq eque nc nce er erro r fro m th th e R is is og ogra ph ph.

15 0

Ti me meo ut ut e rr rror fo r re ce cei vi vi ng ng th th e R is is og og ra ra ph ph sc scan ne ner com m an and

15 1

Th e R is is og ogra ph ph re re ce ce iv ived an an un unde fifi ne ne d co mm mm an an d fro m th th e s ca ca nn nn er er.

1 52 52

Th e R is is o gr gra ph ph de de te te ct cte d a co co m m un un ic ic at ati on on s eq eq ue ue nc nc e e rr rro r fro m th th e s c an an ne ne r. r.

153 153

Risog Risogra raph ph scann scanner er communi communica cattion ion erro errorr (ACK (ACK,, NAK, NAK, or recei eceiv ved-c ed-cha hann nnel el erro error) r)

1 54 54

Th e R is is o gr gra ph ph c ou ou ld ld n ot ot s e nd nd da da ta ta to th e s ca ca nn nn er er w itith in in th e s e t ti m e. e.

1 60

Scann e r co nn e ctio n error



















CHAPTER 17. PANEL MESSAGES DETAILS DETAILS ON PANEL MESSAGES Error typ e

T1 5 [AD F error] T15-***

Panel display

!!System Error!! Turn Main-Power SW OFF Then ON If Recovery Recovery has Failed, Cal l Service


Sw ititc h p ow ow er er o n a ga ga in in

Error poi nt

Error co ndi ti on s

00 4

C om om m un uni ca ca ti on erro r w ith th e AD F/CPU un i ts

100

Orig i na l IN s en en s or or ad j u s tm tm en en t e rro r

101

AD F-EEPROM e rro r

10 8

AD F gu i de p o te nti o m et ete r e rro r

11 0

AD F op e ratio n n o t com pl pl e ted wi wi th i n th e s et et ti m e

120 120

Commun Communic icat atio ion n err error or from rom the the ADF unit unit (NA (NAK twice wice,, unde undeffined ined erro error, r, etc. etc.))

1 21 21

C om om m u ni ni ca ca titi on on titi m eo eo ut ut e rr rro r fr om om th th e AD F u ni ni t (R ec ece iv ive ti me me ou ou t) t)

1 22 22

Th e AD F u ni ni t d et etects a se se qu qu en ence er error from th th e R is is og og ra ra ph ph .

1 30 30

Ti me meo ut ut e rr rror for re ce cei vi vi ng ng the Ri Ri so so gr grap h AD F com m an an d

13 1

Th e R is is og ogra ph ph re re ce ce iv ived an an un un de de fifin ed ed co com m an and fr fro m th th e AD F u ni ni t.t.

1 32 32

Th e R is is o gr gra ph ph de de te te ct cte d a co co m m un un ic ic at ati on on s eq eq ue ue nc nc e e rr rro r fro m th th e AD F u ni ni t. t.

133 133

Risog Risogra raph ph ADF communic ommunicat atio ion n err error or (ACK (ACK,, NAK, NAK, or rece receiv ived ed-c -cha hann nnel el erro error) r)

1 34 34

Th e R is is og og ra ra ph ph co co ul uld no no t s en en d to th th e AD F w itithi n th e s et et ti me me .

161

AD F con nectio n e rro r

Erro r typ e

T1 7 [S ol ol en en oi oi d co un un te te r n ot ot c on on ne ne ct cte d] d] T17-***

Panel display


Reset method method Error poi nt 020

Set Set the the soleno solenoid id coun countter con connec necti tion on signal signal to ON ON Error co ndi ti on s Th e s ol ole n oi d co co un ter is no no t co nn e cted .

















CHAPTER 17. PANEL MESSAGES DETAILS ON PANEL MESSAGES Erro r typ e

T1 9 [Th er erm a ll-p re re s s ur ure m o to to r l oc ock ] T19-***

Panel display


Reset Reset metho method d Erro r p oi n t 207 208 216 217

Erro r typ e

Jam Jam rese resett or switch switch powe powerr on agai again n Erro r co nd ition s The TPH TPH press ure sens or does not go OFF OFF within 2 s after after the thermal-pressure thermal-pressure m otor activates activates in the counterclockwis e direction. The TPH TPH press ure sens or does not go ON within 2 s after after the thermal-press thermal-press ure motor activates activates in the counterclockwis e direction. The TPH TPH press ure sens or does not go OFF OFF within 2 s after after the thermal-pressure thermal-pressure m otor activates activates in the clockwis e direction. The TPH TPH press ure sens or does not go ON within 2 s after after the thermal-press thermal-press ure motor activates activates in the clockwis e direction. T2 0 [Th er erm a ll-p re re s s ur ure m o to to r l oc ock ] T20-***

Panel display


R e s et et m et etho d Erro r p oi n t

Jam re re s et et

4 16 16

Erro r co nd ition s The paper-ejection-wing home sensor does not go ON within the set time after the paperejection-wing motor activates in the clockwise direction during paper-ejection wing home positioning. The paper-ejection-wing home sensor does not go OFF within 250 ms after the paper ejection wing motor activates in the counterclockwise direction from home position during paper ejection wing positioning. An ov ove rl rl oa oa d cu rr rre nt nt w as as de de te te ct cte d i n th e p ap ap er er-e je je ct cti on on m o to to r. r.

4 24 24

Th e p ap ap er er-e je je ct cti on on lili m itit s e ns ns o r g iv ive s fe fe we we r th an an 20 20 pu pu ls ls e s w it ith in in 10 10 0 m s .

414

415

















CHAPTER 17. PANEL MESSAGES DETAILS DETAILS ON PANEL MESSAGES Error type Panel display

Rese Resett met metho hod d Error point 514 515 515 516 517 518 519 529 529 530 531 549 550 550 Erro Errorr type type Panel display Rese Resett met method hod Error point

T22 [Drum lock error] T22-*** !!System Error!! Press Reset Key If Recovery has Failed, Call Service Jam reset reset or switc switch h pow power er on again again Error conditions Faile iled to to sto stop at posit sition ion B dur during ing prin printt-drum locki cking Fail Failed ed to stop stop at posi positi tion on B dur durin ing g pr printint-dr drum um lock lockin ing g whe when n sw switch itchin ing g ON ON The print-drum lock position sensor does not go OFF within 500 ms after the printdrum locking motor activates. The print-drum lock cam sensor does not go ON within 1 s after the print-drum locking motor activates. The print-drum lock position sensor does not go ON within 500 ms after the print-drum locking motor activates. The print-drum lock cam sensor does not go OFF within 1 s after the print-drum locking motor activates. The The pri print nt-d -dru rum m loc lockk-po posi siti tion on sens sensor or and and pri print nt-d -dru rum m loc lock k cam cam sens sensor or are are bot both h ON. ON. The print-drum lock cam sensor does not go ON within 2 s after the print-drum locking motor activates during drum lock initialization. The print-drum lock position sensor does not go ON within 2 s after the print-drum locking motor activates during drum lock initialization. The print-drum lock-position sensor does not go ON during locking of the print-drum lock unit. The The prin printt-dr drum um lock lock-p -pos osit itio ion n sen senso sorr is OFF OFF while hile the the prin printt drum drum is not not set set.. T23 [Sca [Scann nner er lock lock not not rele releas ased ed]] T23-*** The Image Scanner is Locked!! Unlock it Rele Release ase the scanne scannerr loc lock k in in test test mode mode Error conditions

















CHAPTER 17. PANEL MESSAGES DETAILS ON PANEL MESSAGES Error type Panel display

Rese Resett meth method od Error point 026 026 Error ty type Panel display

Rese Resett meth method od Error point 056 059 Error ty type Panel display

Reset Reset meth method od Error point 552

T25 [No battery] T25-*** !!System Error!! Turn Main-Power SW OFF Then ON If Recovery has Failed, Call Service Swit Switch ch pow power on agai again n Error conditions The resi residu dual al batt batter ery y vol volta tage ge is belo below w 2.3 2.3 V when hen the the pow power is ON. T95 [M [MCTL PC PCB ba backu ckup er error ror] T95-*** !!System Error!! Turn Main-Power SW OFF Then ON If Recovery has Failed, Call Service Swit Switch ch pow power on agai again n Error conditions NVRAM check-sum error in the MCTL PCB Serial-number data sent from SH-PCB does not match the MCTL PCB serial-number data. T96 [D [Drum H/ H/W er error] T96-*** !!System Error!! Remove and Replace Print Drum If Recovery has Failed, Call Service Pull Pull out out the the prin printt drum drum or swit switch ch the power power on again again Error conditions Print-drum data backup error

















CHAPTER 17. PANEL MESSAGES DETAILS DETAILS ON PANEL MESSAGES Error type Panel display

Rese Resett meth method od Error point 005 029 030 031 036 046 051 052 053 053 054 054 055 055 056 057 058 063 063 064 064 065 065 066 066 067 067 068 068 069 069 070 070 071 071

T98 [Hardware error] T98-*** !!System Error!! Turn Main-Power SW OFF Then ON If Recovery has Failed, Call Service Swit Switch ch pow power on agai again n Error conditions Type-code error Straight pa paper fe feed (m (multi-tray un unit) is is no not se set. Tray 1 (multi-tray unit) is not set. Tray 2 (multi-tray unit) is not set. SH-PCB-to-MCTL-PCB communication error The DIMM capacity does not match. Touch-panel communication error EEPROM read error Memo Memory ry sett settin ings gs (pro (progr gram am,, mod mode, e, user user pape paper) r),, fail failed ed to read read the the save save data data Memor emory y set setti ting ngs s (pr (prog ogra ram, m, mode mode,, use userr pap paper er), ), fail failed ed to write rite save save data data The type type code code from from SH-P SH-PC CB doe does s not not matc match h the the type type data data from from the the MC MCTL PCB PCB.. NVRAM check-sum error in the MCTL PCB SRAM backup error in the SH-PCB All SH-PCB serial-number data is zero. The test test-m -mod ode e set setti ting ng data data stor stored ed was set set out outsi side de the the adj adjus ustm tmen entt ran range ge.. An unde undefi fine ned d com comma mand nd was sent sent in comm commun unic icat atio ion n bet betw ween een SHSH-PC PCB B and and MCTL CTL PCB PCB.. Commu ommuni nica cati tion on err error 01 betw betwee een n SH SH-PC -PCB and and MCTL CTL PCB PCB (MC (MCTL PC PCB sid side) e) Commu ommuni nica cati tion on err error 02 betw betwee een n SH SH-PC -PCB and and MCTL CTL PCB PCB (MC (MCTL PC PCB sid side) e) Commu ommuni nica cati tion on err error 03 betw betwee een n SH SH-PC -PCB and and MCTL CTL PCB PCB (MC (MCTL PC PCB sid side) e) Commu ommuni nica cati tion on err error 04 betw betwee een n SH SH-PC -PCB and and MCTL CTL PCB PCB (MC (MCTL PC PCB sid side) e) Commu ommuni nica cati tion on err error 05 betw betwee een n SH SH-PC -PCB and and MCTL CTL PCB PCB (MC (MCTL PC PCB sid side) e) Commu ommuni nica cati tion on err error 06 betw betwee een n SH SH-PC -PCB and and MCTL CTL PCB PCB (MC (MCTL PC PCB sid side) e) Commu ommuni nica cati tion on err error 07 betw betwee een n SH SH-PC -PCB and and MCTL CTL PCB PCB (MC (MCTL PC PCB sid side) e)



















CHAPTER 17. PANEL MESSAGES DETAILS ON PANEL MESSAGES Error typ e

T9 8 [H a rd w are erro r] T98-***

Panel display

!!System Error!! Turn Main-Power SW OFF Then ON If Recovery has Failed, Call Service Service

R es es e t m e th th od od Erro r po i n t

Sw ititc h p ow ow er er o n a ga ga in in Error co nd ition s

0 76 76

C om om m un un ic ica titi on on e rr rro r 1 2 b et etw ee ee n SH -P -PC B a nd nd MC MC TL TL P CB CB (SH -P -PC B s i de de )

0 77 77


0 78 78


0 79 79


0 80 80


0 81 81


0 82 82


0 83 83


0 84 84


085 085

User User sett settings ings (pr (prop oper ertties, ies, test test-mo -mode de adju adjustme stment nt value alues), s), faile ailed d to rea read d save save dat data

086 086

User User sett settings ings (pr (prop oper ertties, ies, test test-mo -mode de adju adjustme stment nt value alues), s), faile ailed d to to wri writte sav save dat data a

08 7

Me mo mo ry ry s et etti ng ng s (p (p ro rog ra ra m, m, mo mo de de, u se ser pa pap er er), n o s av ave da data s et et

0 88 88

U s er er s et etti ng ng s (p (p ro ro pe pe rt rti es es , te s tt-m o de de ad ad ju ju s tm tm e nt nt va lu lu es es ), ), n o s a ve ve da da ta ta s et et


















Jam errors Erro r type

A0 1 [Ma st ster fee d e rr rror] A01-* A01-* **

Panel display

Reset method

Master Mis feed Rewind Master Roll and Reset Master in Place Master-m aking-unit se nso r: OFF OFF -> -> ON, then mas ter-positioning s ens or OFF OFF (or switch the power on again)

Error poi nt

Error co ndi ti on s

21 1

The master-positioning sensor does not go ON even even when the m aster is fed the preset amount after the write pulse motor and load pulse motor are activated during the masterpositioning operation. operation. The master-positioning sensor does not go OFF even when the write pulse motor is reversed during the master-positioning operation. Th e ma m a s te te rr-pos it itio ni ni n g se s en s or or wa was ON ON du duri n g st s tan db dby.

21 4

Th e m as as te te rr-pos it itio ni ni ng ng s en en so so r w as as ON ON at at the s ta ta rt rt of ma ma st ste r m ak akin g. g.

2 15 15

Fa ul ul ty ty g at ate -a -a rr rra y c on on tr tro l fo r th e w ri ri te te pu pu ls ls e m ot oto r o r l oa oa d p ul ul s e m o to to r

201 202

Erro r type

A0 2 [Ma st ster l oa oa di din g erro r] r] A02-* A02-* **

Panel display

Master Mis feed

















CHAPTER 17. PANEL MESSAGES

Error ty typ e

A0 4 [Ma st ste rr-d is is po pos al al er error] A04-* A04-* **

Panel display

Master-Disposal Error Pull Out Print Print Drum and D isca rd Master Master

Reset Reset metho method d

Prin Printt-dru -drum m set sensor sensor:: OFF -> ON

Erro r po i n t

Error co nd ition s

30 3

OFF/OFF i n m as as te te rr-di sp spo sa sal j am am s en en so so r che ck ck at 12 0° 0°/180 °

3 04 04

Th e m a s te te rr-d is is p os os a l j am am s e ns ns o r w as as O N u po po n c om om p le le titi on on of of m as as te te rr-d is is p os os a l o pe pe ra ra titi on on .

Erro Errorr ty type

A05 [Master aster prese present nt in the the master master-d -disp isposa osall sect section] ion] A05-* A05-* **

Panel display

Reset method

Master Jammed in Dis posal Unit Open Scanner Table and Dis pos al Top Cover, then Rem ove Master Master Master-disposal-unit set s ensor: OFF OFF C25-> ON, and master-disposal jam sens or: ON ON (Or switch the power on again.)

Erro r po i n t 3 12 12

Error ty typ e

Error co nd ition s Th e m a s te te rr-d is is p os os a l j am am s e ns ns o r w as as ON ON at at th e s ta ta rt rt o f m a s te te r m ak ak in in g o pe pe ra ra titi on on .

A0 6 [C he he ck ck pa pa pe pe r feed tr tra y] y]

















CHAPTER 17. PANEL MESSAGES

Error type

A0 8 [Pa pe per jam on on pr pri nt nt d ru rum ]

Panel display Reset method Error poi nt 410 421

829

Erro r type

Print Print-dr -drum um set sensor: OFF OFF -> ON

(Or (Or switch switch the power on again.) again.)

Error co ndi ti on s The paper-ejection sensor was OFF when paper should have arrived, and the paper sensor was OFF at 180° just before stopping. The paper sensor was ON when the paper should have left the paper sensor during feeding of long paper in long-length paper mode (paper longer than 555 mm). Error comm and (Main unit: Jam error) received received from the m ulti-tray unit After After paper-s ens or turns ON, and m ulti-tray transfer m otor rotates a certain a m ount of puls es , the paper-sens or did not turn OFF. OFF. (Multi-tray (Multi-tray feed se nso r 1 to 3: OFF OFF and 4: ON and paper s ens or: ON) ON) or (Multi-tray (Multi-tray feed sens or 4: ON and paper sens or: ON ON at A0 9 [Pap er er-e je jectio n e rr rro r] r]

Panel display Reset method Error poi nt 411 41 7

Turn Turn the the paperpaper-ejec ejectio tion n sensor OFF OFF and reset reset the the jam, jam, or switch switch the the power power on again. again. Error co ndi ti on s The paper-ejection sensor was ON when the paper should have left the paper-ejection sensor. Th e pa pe per-e je jectio n s en en so sor wa was ON ON at at the s ta ta rt rt of op er eratio n. n.

















CHAPTER 17. PANEL MESSAGES DETAILS ON PANEL MESSAGES Error ty type Panel display Reset Reset metho method d Error point 525 Error type Panel display Reset Reset method method Error point 209

Error type Panel display

A16 [Awaitin ting mas mastter re remova oval] A16-*** Master Remains on Print Drum Pull Out Print Drum and Remove Master Print Print-d -dru rum m set set senso sensor: r: OFF OFF -> -> ON ON Error conditions Awaiting master removal A17 [Cutter error] A17-*** !!System Error!! Rewind Master Roll and Close Master-Making Unit Master Master-lo -loadin ading g set unit unit:: OFF OFF -> ON; ON; master master-de -detec tection tion sensor: sensor: OFF OFF Error conditions The cutter home-position switch was OFF during master setting at the start of master making. A18 [Print int drum unlocke cked] A18-*** Print Drum Unlocked




















Option errors Error ty type Panel display Reset method Error point 730 Error ty type

B01 [K [Keycar card co counte nter: No No ca card] B01-*** Insert Card into Key/Card Counter Inser sert Card Error conditions Keycard counter: No card B02 [S [Sorter: Er Error co command 1] 1]

















CHAPTER 17. PANEL MESSAGES DETAILS ON PANEL MESSAGES Error ty type Panel display Rese Resett met method

B05 [S [Sort orter: Error comma ommand nd 4] B05-*** Check Sorter Sorter Panel Dis play Chec Check k the sor sorter

Error point 709 Erro Errorr ty type

Error conditions An err error comma ommand nd was rece eceived ived (oth others) ers) from the the sor sorter. er. B06 B06 [M [Multi-t ulti-tray ray: Main-un ain-unit it err error or (Serv (Servicemaniceman-ca callll error error)] )] B06-***

















CHAPTER 17. PANEL MESSAGES DETAILS DETAILS ON PANEL MESSAGES Erro Errorr type type Panel display Reset Reset metho method d Error point 816

817

B09 B09 [Mu [Mult ltii-tr tray ay:: Mai Mainn-uni unitt erro errorr (Ja (Jamm-Mu Mult ltii tray tray tran transf sfer er)] )] Sensor Sensor on on paperpaper-feed feed path path -> OFF, OFF, jam jam reset, reset, or or switch switch the the powe powerr on again again Error conditions Error command received (Main unit: Jam error) from the multi-tray unit. After multi-tray feed sensor 1 turns ON, and multi-tray transfer motor rotates a certain amount of pulses, the multi-tray feed sensor 2 did not turn ON. (Multi-tray feed sensor 1stayed ON) or (multi-tray feed senosr 1: ON at power ON) Error command received (Main unit: Jam error) from the multi-tray unit. After multi-tray feed sensor 2 turns ON, and multi-tray transfer motor rotates a certain amount of pulses, the multi-tray feed sensor 3 did not turn ON. (Multi-tray feed sensor 1,2 stayed

















CHAPTER 17. PANEL MESSAGES DETAILS ON PANEL MESSAGES Erro Errorr type type Panel display

Rese Resett met method hod Error point 806

B10 B10 [Mul [Multi ti-t -tra ray: y: Tray Tray-1 -1 err error or (Se (Serv rvic icem eman an cal call) l)]] B10-*** !!System Error!! Turn Main-Power SW OFF Then ON If Recovery has Failed, Call Service Jam Jam rese resett or or swi switch tch powe powerr on on aga again in Error conditions Error command received (Tray 1: Serviceman-call error) from the multi-tray unit. Even after 5 sec after multi-tray 1 elevator motor turned ON, counting of multi-tray feed limit sensor did not change.

















CHAPTER 17. PANEL MESSAGES DETAILS DETAILS ON PANEL MESSAGES Erro Errorr type type Panel display

Rese Resett met metho hod d Error point 811

B16 B16 [Mul [Multi ti-t -tra ray: y: Tra Trayy-2 2 erro errorr (Ser (Servi vice cema man n call call)] )] B16-*** !!System Error!! Turn Main-Power SW OFF Then ON If Recovery has Failed, Call Service Jam reset reset or switc switch h pow power er on again again Error conditions Error command received (Tray 1: Serviceman-call error) from the multi-tray unit. Even after 5 sec after multi-tray 1 elevator motor turned ON, counting of multi-tray feed limit sensor did not change.



















CHAPTER 17. PANEL MESSAGES DETAILS ON PANEL MESSAGES

































































































































































































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