Chapter 15 The Systems Development Life Cycle and Project Management: Man agement: Addressing the Challenges of Building AIS Systems
1.
The design phase of the SDLC begins with a business need for a new or better information system. True
2.
False
The maintenance phase of the SDLC is the final phase of the SDLC and includes making changes, corrections, additions, and upgrades (generally smaller in scope) to ensure the system continues to meet the business requirements that have been set out fo r it. True
3.
False
The analysis phase of the SDLC involves a complete, detailed analysis of the systems needs of the end user. True
False
4. Segregation of duties can be the source of IT material weaknesses weaknesses when assessing the effectiveness of internal controls over the company's accounting information system. True
False
15-1 Copyright © 2014 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of McGraw-Hill Education.
5.
The project sponsor is generally the same person as the project manager. True
6.
The project sponsor generally obtains necessary resources for successful project completion. True
7.
False
The triple constraints of project management include time, scope, and effor t. True
9.
False
The triple constraints of project management are also referred to as Dempster's triangle. True
8.
False
False
The 15-15 Rule states that if a project is more than 15 percent over budget or 15 percent off the desired schedule, it will likely never recoup the time or cost necessary to be considered successful. True
False
10. PERT is actually an acronym for Program Evaluation Review Tool. True
False
11. The breakdown of all of the project tasks needed for completion is often called the work breakdown structure. True
False
12. Parallel or concurrent tasks are tasks that be done at the same time. True
False
15-2 Copyright © 2014 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of McGraw-Hill Education.
13. Tasks that must be completed in a specific sequence but don't require additional resources or a specific completion time are considered to have task d ependency. True
False
14. The Technology Acceptance Model defines perceived ease of use as users adopting a new or modified system to the extent they believe the system will help them perform their job job better. True
False
15. The Technology Acceptance Model defines perceived usefulness as the extent to which a person believes that the use of a particular system would be free of effort. True
False
16. The 100% Rule is a rule requiring 100% planning of all external tasks. True
False
17. The Project Manager is the lead member of the project team that is responsible for the project. True
False
18. The systems development life cycle has five phases: Planning, Analysis, Design, Implementation and Maintenance. True
False
19. Control Objectives for Information and related Technology (CobIT) provides managers, auditors, and IT users with a set of generally accepted measurements, processes, indicators, and best practices to assist them in maximizing the benefits derived through the use of information technology. True
False
15-3 Copyright © 2014 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of McGraw-Hill Education.
20. Control Objectives for Information and related Technology's (CobIT) guidance is guided by a structure that corresponds to the SDLC, namely: Plan and Organize, Acquire and I mplement, Deliver and Support and Monitor and Evaluate. True
False
21. Which phase of the systems development life cycle would describe in detail the desired features of the system?
A. Analysis phase B. Planning phase C. Design Phase D. Implementation Phase 22. The final phase of the systems development life cycle is the
A. Analysis phase B. Maintenance phase C. Design Phase D. Implementation Phase 23. Which phase of the systems development life cycle includes transforming the plan from the design phase into an actual, functioning system:
A. Implementation Phase B. Maintenance phase C. Analysis phase D. Design Phase
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24. The IFAC suggested ten core principles of effective information technology planning. Which of these are not one of those ten core principles?
A. Relevant Timeframe B. Timeliness C. Measurable Performance D. Benefits Realization 25. The IFAC suggested ten core principles of effective information technology planning. Which of these are not one of those ten core principles?
A. Relevant Scope B. Reassessment C. Reliability D. Benefits Realization 26. The IFAC suggested ten core principles of effective information technology planning. Which of these are not one of those ten core principles?
A. Alignment B. Unbiased C. Measurable Performance D. Achievability 27. In 2009, _____ of the projects failed or were challenged.
A. 82% B. 68% C. 49% D. 35%
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28. The triple constraint of project management includes the constraint of:
A. Technical issues B. Time C. Adoption D. Usability 29. The PERT and Gantt charts primarily address the triple constraint of:
A. Technical issues B. Time C. Cost D. Scope 30. The 100% rule suggests that before a PERT chart is done, a project manager must:
A. Make sure 100% of the project is funded. B. Make sure the project team is devoted solely or 100%, to this project. C. Make sure that each person on the project team got 100% on their project management final exam. D. Make sure 100% of the project tasks are defined. 31. The critical path in a PERT chart represents:
A. The tasks that must be completed without errors. B. The path of processes that is critical for system adoption. C. The most important tasks of the whole project. D. The longest path of tasks needed for project completion.
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32. The Technology Acceptance Model predicts:
A. Whether a new system is needed. B. Whether the system will be adopted. ad opted. C. When and how the system will be modified to induce acceptance. D. Which type of smart phone will be more successful in the marketplace. 33. The Sarbanes-Oxley Act's 404 Reports require management and auditors to report on
A. The current financial condition of the firm and perceived threats to its financial condition. B. The academic background and experience of the company's accounting leadership. C. The effectiveness of the internal controls of the company's accounting information system. D. The quality of the project management planning. 34. In this chapter, project management is defined as:
A. The process of carrying out the systems development life cycle to achieve an intended outcome. B. Making sure all of the inputs are available to complete the project. C. Writing the software code for the entire project. D. Managing the project through the implementation phase. 35. The 15-15 Rule states that if a project is more than 15 p ercent over budget or 15 percent off the desired schedule, it will:
A. Likely only have 15% of the desired benefits. B. Likely never recoup the time or cost necessary to be considered successful. C. Have a small likelihood of ever being adopted by system users. D. Likely be cancelled by the project sponsor.
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36. A project sponsor is generally defined as:
A. A senior executive that will sponsor, or pay for, the project. B. A senior executive in the company who takes responsibility for the success of the project. C. The CEO of the company that likes technology. D. The system's primary user.
37. As part of effective IT planning in systems development life cycle, a return on investment (ROI) calculation may be performed as part of the economic feasibility analysis. Often, many of the benefits from a new information system may be intangible benefits (e.g. system is e asier to use or system enhances customer service, etc.) that are hard to quantify in an income statement. What are some intangible benefits of a state-of-the-art course registration system at your college or university?
15-8 Copyright © 2014 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of McGraw-Hill Education.
38. Let's suppose that Wal-Mart wants to make sure its top-selling products are placed on the modular shelves at the right level for customers customers to find and buy. Using Wal -Mart as an example, explain what types of activities would occur in each of the five phases of the systems development life cycle in preparation for this providing this type of information to Wal-Mart and its suppliers.
39. Accountants generally do not have all of the necessary systems analyst and systems development skills needed to develop accounting information systems. What skills do ac countants have that systems analysts do not have, particularly with respect to a financial reporting system?
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40. Brainstorm a list of reasons why 68% (including 44% challenged + 24% failed) of the information technology projects either failed or were challenged in 2009. Consider specifics of each of the elements of the triple constraints model and any other common delays including the challenges of working with programmers, software and hardware suppliers and vendors, etc. What is the best way to overcome these issues and decrease the number of projects failed or challenged?
41. Tyson Foods (pork, chicken, beef producer) is implementing its SAP system throughout its worldwide operations. If Tyson has the choice, should it implement this system in Brazil before, at the same time, or after the implementation in the United States? Use the Technology Acceptance Model as a model (in particular, perceived ease of use) to explain your answer.
15-10 Copyright © 2014 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of McGraw-Hill Education.
42. What is the difference in roles between a project sponsor and a project manager? Why are they each important?
43. What can be done to combat scope creep?
44. Explain how the Technology Acceptance Model can be used as a useful tool in planning an IT project.
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45. Explain how the Technology Acceptance Model can be used as a useful tool in modifying an IT project.
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Chapter 15 The Systems Development Life Cycle and Project Management: Addressing the Challenges of Building AIS Systems Answer Key
1.
The design phase of the SDLC begins with a business need for a new or better information system.
AACSB: Reflective Thinking AICPA BB: Industr AICPA FN: Decision Making Blooms: Remembe Difficulty: 1 Eas Learning Objective: 15-01 Describe each phase in the systems development life cycle. Source: Origina Topic: SDL
2.
The maintenance phase of the SDLC is the final phase of the SDLC and includes making changes, corrections, additions, and upgrades (generally smaller in scope) to ensure the system continues to meet the business requirements that have been set out for it.
AACSB: Reflective Thinking AICPA BB: Industr AICPA FN: Decision Making Blooms: Remembe Difficulty: 1 Eas Learning Objective: 15-01 Describe each phase in the systems development life cycle. Source: Origina Topic: SDL
15-13 Copyright © 2014 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of McGraw-Hill Education.
3.
The analysis phase of the SDLC involves a complete, detailed analysis of the systems needs of the end user.
AACSB: Reflective Thinking AICPA BB: Industr AICPA FN: Decision Making Blooms: Remembe Difficulty: 1 Eas Learning Objective: 15-01 Describe each phase in the systems development life cycle. Source: Origina Topic: SDL
4.
Segregation of duties can be b e the source of IT material weaknesses when assessing the effectiveness of internal controls over the company's accounting information system.
AACSB: Reflective Thinking AICPA BB: Industr AICPA FN: Decision Making Blooms: Remembe Difficulty: 1 Eas Learning Objective: 15-02 Explain the core principles of Information Systems Planning. Source: Origina Topic: IT Material Weaknesse
5.
The project sponsor is generally the same person as the project manager.
AACSB: Reflective Thinking AICPA BB: Industr AICPA FN: Decision Making Blooms: Remembe Difficulty: 1 Eas Learning Objective: 15-03 Define project management; and describe the positions of those who lead the project. Source: Origina Topic: Project Managemen
15-14 Copyright © 2014 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of McGraw-Hill Education.
6.
The project sponsor generally obtains necessary resources for successful project completion.
AACSB: Reflective Thinking AICPA BB: Industr AICPA FN: Decision Making Blooms: Remembe Difficulty: 1 Eas Learning Objective: 15-03 Define project management; and describe the positions of those who lead the project. Source: Origina Topic: Project Managemen
7.
The triple constraints of project management are also referred to as Dempster's triangle.
AACSB: Reflective Thinking AICPA BB: Industr AICPA FN: Decision Making Blooms: Remembe Difficulty: 1 Eas Learning Objective: 15-04 Explain why IT projects are challenged and the tools that are used to overcome these challenges. Source: Origina Topic: Project Managemen
8.
The triple constraints of project management include time, scope, and effort.
AACSB: Reflective Thinking AICPA BB: Industr AICPA FN: Decision Making Blooms: Remembe Difficulty: 1 Eas Learning Objective: 15-04 Explain why IT projects are challenged and the tools that are used to overcome these challenges. Source: Origina Topic: Project Managemen
15-15 Copyright © 2014 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of McGraw-Hill Education.
9.
The 15-15 Rule states that if a project is more than 15 percent over budget or 15 percent off the desired schedule, it will likely never recoup the time or cost necessary to be considered successful.
AACSB: Reflective Thinking AICPA BB: Industr AICPA FN: Decision Making Blooms: Remembe Difficulty: 1 Eas Learning Objective: 15-04 Explain why IT projects are challenged and the tools that are used to overcome these challenges. Source: Origina Topic: Project Managemen
10.
PERT is actually an acronym for Program Evaluation Review Tool.
AACSB: Reflective Thinking AICPA BB: Industr AICPA FN: Decision Making Blooms: Remembe Difficulty: 1 Eas Learning Objective: 15-04 Explain why IT projects are challenged and the tools that are used to overcome these challenges. Source: Origina Topic: Project Managemen
11.
The breakdown of all of the project tasks needed for completion is often called the work breakdown structure.
AACSB: Reflective Thinking AICPA BB: Industr AICPA FN: Decision Making Blooms: Remembe Difficulty: 1 Eas Learning Objective: 15-04 Explain why IT projects are challenged and the tools that are used to overcome these challenges. Source: Origina Topic: Project Managemen
15-16 Copyright © 2014 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of McGraw-Hill Education.
12.
Parallel or concurrent tasks are tasks that be done at the same time.
AACSB: Reflective Thinking AICPA BB: Industr AICPA FN: Decision Making Blooms: Remembe Difficulty: 1 Eas Learning Objective: 15-04 Explain why IT projects are challenged and the tools that are used to overcome these challenges. Source: Origina Topic: Project Managemen
13.
Tasks that must be completed in a specific sequence but don't require additional resources or a specific completion time are considered to have task dependency.
AACSB: Reflective Thinking AICPA BB: Industr AICPA FN: Decision Making Blooms: Remembe Difficulty: 1 Eas Learning Objective: 15-04 Explain why IT projects are challenged and the tools that are used to overcome these challenges. Source: Origina Topic: Project Managemen
14.
The Technology Acceptance Model defines perceived ease of use as users adopting a new or modified system to the extent they believe the system will help them perform their job better.
AACSB: Reflective Thinking AICPA BB: Industr AICPA FN: Decision Making Blooms: Remembe Difficulty: 1 Eas Learning Objective: 15-05 Explain why users do or do not want to use a new information system designed for them. Source: Origina Topic: Technology Acceptance Mode
15-17 Copyright © 2014 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of McGraw-Hill Education.
15.
The Technology Acceptance Model defines perceived usefulness as the extent to which a person believes that the use of a particular system would be free of effort.
AACSB: Reflective Thinking AICPA BB: Industr AICPA FN: Decision Making Blooms: Remembe Difficulty: 1 Eas Learning Objective: 15-05 Explain why users do or do not want to use a new information system designed for them. Source: Origina Topic: Technology Acceptance Mode
16.
The 100% Rule is a rule requiring 100% planning of all external tasks.
AACSB: Reflective Thinking AICPA BB: Industr AICPA FN: Decision Making Blooms: Remembe Difficulty: 1 Eas Learning Objective: 15-03 Define project management; and describe the positions of those who lead the project. Source: Origina Topic: Project Managemen
17.
The Project Manager is the lead member of the project team that is responsible for the project.
AACSB: Reflective Thinking AICPA BB: Industr AICPA FN: Decision Making Blooms: Remembe Difficulty: 1 Eas Learning Objective: 15-03 Define project management; and describe the positions of those who lead the project. Topic: Project Managemen
15-18 Copyright © 2014 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of McGraw-Hill Education.
18.
The systems development life cycle has five phases: Planning, Analysis, Design, Implementation and Maintenance.
AACSB: Reflective Thinking AICPA BB: Industr AICPA FN: Decision Making Blooms: Remembe Difficulty: 1 Eas Learning Objective: 15-01 Describe each phase in the systems development life cycle. Topic: SDL
19.
Control Objectives for Information and related Technology (CobIT) provides managers, auditors, and IT users with a set of generally accepted measurements, processes, indicators, and best practices to assist them in maximizing the benefits derived through the use of information technology.
AACSB: Reflective Thinking AICPA BB: Industr AICPA FN: Decision Making Blooms: Remembe Difficulty: 1 Eas Learning Objective: 15-01 Describe each phase in the systems development life cycle. Topic: SDL
20.
Control Objectives for Information and related Technology's (CobIT) guidance is guided by a structure that corresponds to the SDLC, namely: Plan and Organize, Acquire and Implement, Deliver and Support and Monitor and Evaluate.
AACSB: Reflective Thinking AICPA BB: Industr AICPA FN: Decision Making Blooms: Remembe Difficulty: 1 Eas Learning Objective: 15-01 Describe each phase in the systems development life cycle. Topic: SDL
15-19 Copyright © 2014 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of McGraw-Hill Education.
21.
Which phase of the systems development life cycle would describe in detail the desired features of the system?
A. Analysis phase B. Planning phase Design Phase D. Implementation Phase AACSB: Reflective Thinking AICPA BB: Industr AICPA FN: Decision Making Blooms: Remembe Difficulty: 1 Eas Learning Objective: 15-01 Describe each phase in the systems development life cycle. Source: Origina Topic: SDL
22.
The final phase of the systems development life cycle is the
A. Analysis phase Maintenance phase C. Design Phase D. Implementation Phase AACSB: Reflective Thinking AICPA BB: Industr AICPA FN: Decision Making Blooms: Remembe Difficulty: 1 Eas Learning Objective: 15-01 Describe each phase in the systems development life cycle. Source: Origina Topic: SDL
15-20 Copyright © 2014 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of McGraw-Hill Education.
23.
Which phase of the systems development life cycle includes transforming the plan from the design phase into an actual, functioning system:
Implementation Phase B. Maintenance phase C. Analysis phase D. Design Phase AACSB: Reflective Thinking AICPA BB: Industr AICPA FN: Decision Making Blooms: Remembe Difficulty: 1 Eas Learning Objective: 15-01 Describe each phase in the systems development life cycle. Source: Origina Topic: SDL
24.
The IFAC suggested ten core principles of effective information technology planning. Which of these are not one of those ten core principles?
A. Relevant Timeframe Timeliness C. Measurable Performance D. Benefits Realization AACSB: Reflective Thinking AICPA BB: Industr AICPA FN: Decision Making Blooms: Remembe Difficulty: 1 Eas Learning Objective: 15-01 Describe each phase in the systems development life cycle. Source: Origina Topic: SDL
15-21 Copyright © 2014 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of McGraw-Hill Education.
25.
The IFAC suggested ten core principles of effective information technology planning. Which of these are not one of those ten core principles?
A. Relevant Scope B. Reassessment B. Reliability D. Benefits Realization AACSB: Reflective Thinking AICPA BB: Industr AICPA FN: Decision Making Blooms: Remembe Difficulty: 1 Eas Learning Objective: 15-02 Explain the core principles of Information Systems Planning. Source: Origina Topic: IT Planning
26.
The IFAC suggested ten core principles of effective information technology planning. Which of these are not one of those ten core principles?
A. Alignment A. Unbiased C. Measurable Performance D. Achievability D. AACSB: Reflective Thinking AICPA BB: Industr AICPA FN: Decision Making Blooms: Remembe Difficulty: 1 Eas Learning Objective: 15-02 Explain the core principles of Information Systems Planning. Source: Origina Topic: IT Planning
15-22 Copyright © 2014 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of McGraw-Hill Education.
27.
In 2009, _____ of the projects failed or were challenged.
A. 82% 68% C. 49% D. 35% AACSB: Reflective Thinking AICPA BB: Industr AICPA FN: Decision Making Blooms: Remembe Difficulty: 1 Eas Learning Objective: 15-04 Explain why IT projects are challenged and the tools that are used to overcome these challenges. Source: Origina Topic: Project Managemen
28.
The triple constraint of project management includes the constraint of:
A. Technical issues Time C. Adoption C. D. Usability D. AACSB: Reflective Thinking AICPA BB: Industr AICPA FN: Decision Making Blooms: Remembe Difficulty: 1 Eas Learning Objective: 15-04 Explain why IT projects are challenged and the tools that are used to overcome these challenges. Source: Origina Topic: Project Managemen
15-23 Copyright © 2014 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of McGraw-Hill Education.
29.
The PERT and Gantt charts primarily address the triple constraint of:
A. Technical issues Time C. Cost C. D. Scope D. AACSB: Reflective Thinking AICPA BB: Industr AICPA FN: Decision Making Blooms: Remembe Difficulty: 1 Eas Learning Objective: 15-04 Explain why IT projects are challenged and the tools that are used to overcome these challenges. Source: Origina Topic: Project Managemen
30.
The 100% rule suggests that before a PERT chart is done, a project manager must:
A. Make sure 100% of the project is funded. B. Make sure the the project team is is devoted solely or 100%, 100%, to this project. project. C. Make sure that each person on the project team got 100% on their project project management final exam. Make sure 100% of the project tasks are defined. AACSB: Reflective Thinking AICPA BB: Industr AICPA FN: Decision Making Blooms: Remembe Difficulty: 1 Eas Learning Objective: 15-04 Explain why IT projects are challenged and the tools that are used to overcome these challenges. Source: Origina Topic: Project Managemen
15-24 Copyright © 2014 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of McGraw-Hill Education.
31.
The critical path in a PERT chart represents:
A. The tasks that must be completed without without errors. B. The path of processes that is critical for system adoption. C. The most important tasks of the whole project. The longest path of tasks needed for project completion. AACSB: Reflective Thinking AICPA BB: Industr AICPA FN: Decision Making Blooms: Remembe Difficulty: 1 Eas Learning Objective: 15-04 Explain why IT projects are challenged and the tools that are used to overcome these challenges. Source: Origina Topic: Project Managemen
32.
The Technology Acceptance Model predicts:
A. Whether a new system is needed. Whether the system will be adopted. C. When and how the system will will be modified to induce induce acceptance. D. Which type of smart phone will will be more successful in the the marketplace. AACSB: Reflective Thinking AICPA BB: Industr AICPA FN: Decision Making Blooms: Remembe Difficulty: 1 Eas Learning Objective: 15-05 Explain why users do or do not want to use a new information system designed for them. Source: Origina Topic: Technology Acceptance Mode
15-25 Copyright © 2014 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of McGraw-Hill Education.
33.
The Sarbanes-Oxley Act's 404 Reports require management and auditors to report on
A. The current financial financial condition of the firm and perceived perceived threats to its financial financial condition. B. The academic background background and experience of the company's accounting accounting leadership. leadership. The effectiveness of the internal controls of the company's acco unting information system. D. The quality of the project project management management planning. AACSB: Reflective Thinking AICPA BB: Industr AICPA FN: Decision Making Blooms: Remembe Difficulty: 1 Eas Learning Objective: 15-04 Explain why IT projects are challenged and the tools that are used to overcome these challenges. Source: Origina Topic: Project Managemen
34.
In this chapter, project management is defined as:
The process of carrying out the systems development life cycle to achieve an intended outcome. B. Making sure all all of the inputs are available to complete complete the project. C. Writing the software code for the entire entire project. D. Managing the project project through the implementation implementation phase. AACSB: Reflective Thinking AICPA BB: Industr AICPA FN: Decision Making Blooms: Remembe Difficulty: 1 Eas Learning Objective: 15-03 Define project management; and describe the positions of those who lead the project. Source: Origina Topic: Project Managemen
15-26 Copyright © 2014 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of McGraw-Hill Education.
35.
The 15-15 Rule states that if a project is more than 15 percent over budget or 15 percent off the desired schedule, it will:
A. Likely only have have 15% of the desired benefits. Likely never recoup the time or cost necessary to be considered co nsidered successful. C. Have a small likelihood likelihood of ever being adopted by system users. D. Likely be cancelled cancelled by the project sponsor. sponsor. AACSB: Reflective Thinking AICPA BB: Industr AICPA FN: Decision Making Blooms: Remembe Difficulty: 1 Eas Learning Objective: 15-04 Explain why IT projects are challenged and the tools that are used to overcome these challenges. Source: Origina Topic: Project Managemen
36.
A project sponsor is generally defined as:
A. A senior executive executive that will sponsor, or pay for, the project. A senior executive in the company who takes responsibility for the success of the project. C. The CEO of the company that that likes technology. technology. D. The system's system's primary user. user. AACSB: Reflective Thinking AICPA BB: Industr AICPA FN: Decision Making Blooms: Remembe Difficulty: 1 Eas Learning Objective: 15-03 Define project management; and describe the positions of those who lead the project. Source: Origina Topic: Project Managemen
15-27 Copyright © 2014 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of McGraw-Hill Education.
37.
As part of effective IT planning in systems development life cycle, a return on investment (ROI) calculation may be performed as part of the economic feasibility analysis. Often, many of the benefits from a new information system may be intangible benefits (e.g. system is easier to use or system enhances customer service, etc.) that are hard to quantify in an income statement. What are some intangible benefits of a state-of-the-art course registration system at your college or university?
Answers will vary depending on the imagination of the student of the course registration. There are few things more important for a student at a university than getting in the right course with the right professor. To the extent that a course registration helps facilitate that, it is really hard to quantify the intangible benefits this might engender.
AACSB: Reflective Thinking AICPA BB: Industr AICPA FN: Decision Making Blooms: Analyze Difficulty: 3 Har Learning Objective: 15-02 Explain the core principles of Information Systems Planning. Source: Origina Topic: IT Planning
38.
Let's suppose that Wal-Mart wants to make sure its top-selling products are placed on the modular shelves at the right level for customers to find and buy. Using Wal-Mart as an example, explain what types of activities would occur in each of the five phases of the systems development life cycle in preparation for this providing this type of information to Wal-Mart and its suppliers.
Answers will vary depending on the creativity of the student. The planning phase may include a detail of the project need and the feasibility of the project. The analysis phase may include a discussion of what the end user (be they Wal-Mart or its supplier) exactly needs to accomplish the business need. These details will extend to the design, implementation, and maintenance phases.
AACSB: Reflective Thinking AICPA BB: Industr 15-28 Copyright © 2014 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of McGraw-Hill Education.
AICPA FN: Decision Making Blooms: Analyze Difficulty: 3 Har Learning Objective: 15-01 Describe each phase in the systems development life cycle. Source: Origina Topic: Systems Development Life Cycle
39.
Accountants generally do not have all of the necessary systems analyst and systems development skills needed to develop accounting information systems. What skills do accountants have that systems analysts do not have, particularly with respect to a financial reporting system?
Answers will vary depending on what the student knows about the accountant and the systems development functions. An accountant knows intuitively about the company and its financial reporting system. Given their involvement in managerial reporting functions, they will also know what information is needed or what the possibilities are when additional information information is given.
AACSB: Reflective Thinking AICPA BB: Industr AICPA FN: Decision Making Blooms: Analyze Difficulty: 3 Har Learning Objective: 15-01 Describe each phase in the systems development life cycle. Source: Origina Topic: Systems Development Life Cycle
15-29 Copyright © 2014 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of McGraw-Hill Education.
40.
Brainstorm a list of reasons why 68% (including 44% challenged + 24% failed) of the information technology projects either failed or were challenged in 2009. Consider specifics of each of the elements of the triple constraints model and any other common delays including the challenges of working with programmers, software and hardware suppliers and vendors, etc. What is the best way to overcome these issues and decrease the number of projects failed or challenged?
A good solution will include a discussion of the triple constraint model, including scope, cost and time elements. Scope creep, inadequate time and cost estimates will all lead to a challenged or failed projects. A more advanced solution may include a discussion that if a completed project does not have the desired functionality, it may never be used and thus not meet its intended purpose.
AACSB: Reflective Thinking AICPA BB: Industr AICPA FN: Decision Making Blooms: Analyze Difficulty: 3 Har Learning Objective: 15-04 Explain why IT projects are challenged and the tools that a re used to overcome these challenges. Source: Origina Topic: IT Failure
41.
Tyson Foods (pork, chicken, beef producer) is implementing its SAP system throughout its worldwide operations. If Tyson has the choice, should it implement this system in Brazil before, at the same time, or after the implementation in the United States? Use the Technology Acceptance Model as a model (in particular, perceived ease of use) to explain your answer.
Answers may vary. There is no right solution for this answer, but hopefully the studen t will provide a strong analysis of the situation. Generally, if you are concerned about ease of use, it might make sense to have a long period of beta testing, or a pilot test, to make sure all of the bugs are worked out. It is also much easier to sell the project to one location if there has been a very successful launch at another location.
AACSB: Reflective Thinking AICPA BB: Industr 15-30 Copyright © 2014 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of McGraw-Hill Education.
AICPA FN: Decision Making Blooms: Analyze Difficulty: 3 Har Learning Objective: 15-05 Explain why users do or do not want to use a new information system designed for them. Source: Origina Topic: Technology Acceptance Mode
42.
What is the difference in roles between a project sponsor and a project manager? Why are they each important?
Answers will vary, but should discuss that while both are important, each serve different roles. Here are some definitions from the textbook which the students might include. The project sponsor will often be a senior executive in the company who takes responsibility for the success of the project. The project sponsor is generally a different person than the project manager, but often serves as the project champion. A project manager is the lead member of the project team that is responsible for the project. The project manager's mission is to coordinate the entire project development process to successfully complete the project. A project manager must also be able to analyze the project charter, a document which details the objectives and requirements for the project.
AACSB: Reflective Thinking AICPA BB: Industr AICPA FN: Decision Making Blooms: Analyze Difficulty: 3 Har Learning Objective: 15-03 Define project management; and describe the positions of those who lead the project. Source: Origina Topic: Project Managemen
43.
What can be done to combat scope creep?
Answers will vary depending on student experience. Scope creep happens. It generally takes good planning, use of tools such as the PERT and Gantt charts, and a project manager and project sponsor willing and able to say "no".
AACSB: Reflective Thinking 15-31 Copyright © 2014 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of McGraw-Hill Education.
AICPA BB: Industr AICPA FN: Decision Making Blooms: Analyze Difficulty: 3 Har Learning Objective: 15-04 Explain why IT projects are challenged and the tools that are used to overcome these challenges. Source: Origina Topic: IT Failure
44.
Explain how the Technology Acceptance Model can be used as a useful tool in planning an IT project.
A potential answer might address how the Technology Acceptance Model makes project planners address whether the enhanced system will be both more useful and easier to use.
AACSB: Reflective Thinking AICPA BB: Industr AICPA FN: Decision Making Blooms: Analyze Difficulty: 3 Har Learning Objective: 15-05 Explain why users do or do not want to use a new information system designed for them. Source: Origina Topic: Technology Acceptance Mode
45.
Explain how the Technology Acceptance Model can be used as a useful tool in modifying an IT project.
A potential answer might address how the Technology Acceptance M odel makes project planners address whether the enhanced system will be both more useful and easier to use.
AACSB: Reflective Thinking AICPA BB: Industr AICPA FN: Decision Making Blooms: Analyze Difficulty: 3 Har Learning Objective: 15-05 Explain why users do or do not want to use a new information system designed for them. Source: Origina Topic: Technology Acceptance Mode
15-32 Copyright © 2014 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of McGraw-Hill Education.
15-33 Copyright © 2014 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of McGraw-Hill Education.
