The Hotel Paris Case Study.docx

THE HOTEL PARIS CASE STUDY STUDY Answer 1: FOUR IMPORTANT IMPORTANT EMPLO EMP LOYEE YEE BEHA BE HAVIORS VIORS Importnt emp!o"ee #e$%&ors &n'!()e: 1* T$e #&!&t" to pro+e't pos&t&%e tt&t()e n) p(t t$e '(stomer,s nee)s -rst. e%en &/ t$e '(stomer &s '(rt*

0* S$ow&n t't n) )&s'ret&on &n respon)&n to person! re2(ests /rom  $ote! (est*

3* Be&n #!e to $n)!e m(!t&p!e pr&or&t&es w&t$o(t ett&n 45(stere)6*

7* Be&n wre o/ t$e re't&ons o/ ot$ers n) respon)&n to t$ose re't&ons &n n ppropr&te w" *

8* T$e #&!&t" to reso!%e #&!!&n &ss(es w&t$ )&s'ret&on n)  pos&t&%e )emenor

Answer 0:  9OB DESCRIPTION FOR A HOTEL PARIS PARIS FRONT DES CLER 

;reet. re&ster. n) ss&n rooms to (ests o/ $ote!s or mote!s*

Ver&/" '(stomers< 're)&t. n) est#!&s$ $ow t$e '(stomer w&!! p" /or t$e ''ommo)t&on*

eep re'or)s o/ room %&!#&!&t" %&!#&!&t" n) (ests<

''o(nts. mn(!!" or (s&n 'omp(ters*

Comp(te #&!!s. 'o!!e't p"ments. n) m=e '$ne /or (ests*

Per/orm s&mp!e #oo==eep&n 't&%&t&es. s('$ s #!n'&n 's$ ''o(nts*

Re%&ew ''o(nts n) '$res w&t$ (ests )(r&n t$e '$e'= o(t pro'ess*

Post '$res. s('$ t$ose /or rooms. /oo). !&2(or. or te!ep$one '!!s. to !e)ers mn(!!" or #" (s&n 'omp(ters*

Trnsm&t n) re'e&%e messes. (s&n te!ep$ones or te!ep$one sw&t'$#or)s* sw&t'$#or)s*

Cont't $o(se=eep&n or m&ntenn'e st> w$en (ests report pro#!ems*

M=e n) 'on-rm reser%t&ons*

Answer &n2(&r&es pert&n&n to $ote! ser%&'es. re&strt&on o/ (ests. n) s$opp&n. )&n&n.

entert&nment. n) tr%e! )&re't&ons*

Re'or) (est 'omments or 'omp!&nts. 'omp!&nts. re/err&n '(stomers to mners s ne'essr"*

A)%&se $o(se=eep&n st> w$en rooms $%e #een %'te) n) re re)" /or '!en&n*

Arrne to(rs. t?&s. or rest(rnt reser%t&ons /or '(stomers*

Depos&t (ests< %!(#!es &n $ote! s/es or s/e@ )epos&t #o?es*

Dte@stmp. sort. n) r'= &n'om&n m&! n) messes*