WATER SUPPLY & DISTRIBUTION
WSP Implementation and Lessons Learned: Maynilad Wa Water Services, Philippines July 2013 (Case Stuy!
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WSP Implementation and Lessons Learned: Maynilad Water Services, Philippines July 2013
SU,,ARY%
developed using a case study guide and template which was designed by the World Health Organization to collect important information on the benefits, challenges, and lessons learned associated with the WSP implementation
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are mainly provided by Local Government nits !LG", through their engineering departments,
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or
community ‐based
organizations
!#$Os",
whose
efforts
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complemented by small ‐scale independent providers% &n 'etro 'anila, water and wastewater services have been provided since ())* by two concessionaires on a + ‐year agreemento 'anila Water #ompany in the .ast /one, and 'aynilad Water Services in the West /one% o
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&n +0(+, )(1 of the total population of West 'anila was being served by 'aynilad !)%2 million" o Of these customers )1 have +3 ‐hour access to water services% o 4 ma5ority of 'aynilad6s consumers fall under the residential category !)01", followed by semi ‐business !31", commercial !1" and industrial !(1"%
,ay)$la
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is the largest water provider in the Philippines in terms of customer base &t has e7clusive rights to provide water and wastewater services to (* cities and
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municipalities in 'etro 'anila and #avite Province &n September +0(+, 'aynilad6s total treatment plant capacity was +,00 'L8 !million liters per day", and there were (,*23,++ water service connections covering more than 9
million people% - operates and maintains 2 water treatment plants 2 wastewater treatment plants +0 pumping stations ++ reservoirs over 390 :m of sewer lines, and more than ;,)00 :m of water pipes - 4round );1 of the raw water supply comes from the 4ngat ‐&po dam system located north of 'etro 'anila%
Rat$)ale a) S'5e . te WSP%
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'aynilad voluntarily developed the first WSP in the Philippines in +00* following the recommendations of the +003 World Health Organization !WHO" Guidelines for Water
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Service Providers%
1- P$l$55$)e De5a+t#e)t . 6ealt (DO6! issued the >ational Standards for 8rin:ing Water which recommended the o
formulation of WSP to water service providers as a means to systematically monitor operations and water =uality% 2- P$l$55$)e 4e+)#e)t closely monitors and regulates the operations of water service providers, including o the =uality of the water delivered to customers, to date there is no re=uirement for water service providers to develop and maintain their own WSP 3- Sa)$tat$) Ce . te P$l$55$)es laws and regulations that promote and protect sanitation o 7- P$l$55$)e Nat$)al Sta)a+ .+ D+$)8$)* Wate+ o re=uire water =uality monitoring - P$l$55$)es Clea) Wate+ A't designate areas for localized water =uality management o
11 ste5s ) te 2012 WSP 'u#e)t a4e "ee) $#5le#e)te%
(% WSP
BBBOther management systems in place within the water provider !&SO )00(, (300(, ++0000, etc%"- 4 number of 'aynilad facilities have triple &SO certifications on =uality !&SO )00(-+000", environmental !&SO (300(-+003" and occupational safety and health management !OHS4S (9-+00*"%
A't$4$t$es t su55+t e4el5#e)t a) $#5le#e)tat$) . te WSP%
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#onsultations with sta:eholders including employees, concerned government agencies, members of academia and a review of historical water =uality problems have been underta:en to determine the most common water =uality problems encountered by the
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company% 'echanisms used to verify progress of the WSP !internal or e7ternal reviews, views of consumers, WHO@&W4 WSP Duality 4ssurance
ASSESS,ENT O9 I,PLE,ENTATION% BENE9ITS AND C6ALLENES INSTITUTIONAL C6ANES (Be)e.$ts a) Calle)*es!
(% &mproved communication and collaboration between WSP team members, sta:eholders, public@customers and@or within the water service provider among staff and management% +% &ncreased awareness, :nowledge, and understanding among water service provider staff@departments%
2% &mproved attitudes and increased acceptance of WSP methodology and@or water safety operations among WSP team members, sta:eholders, public@customers and@or within the water service provider among staff and management% 3% &ncreased capacity building and training within the water service provider among staff and 'anagement% % &ncreased overall ownership among levels of staff within the water service provider% ;% &mproved wor:place productivity within the water service provider%
O5e+at$)al Ca)*es (Be)e.$ts a) Calle)*es!
(% &mproved@updated system infrastructure +% &mproved management of water supply system 2% &mproved documentation and implementation of management procedures 3% &mproved record :eeping and data collection % &mproved monitoring !operational and verification" and surveillance ;% &mproved monitoring of costs and e7penditures *% &mproved formal or informal auditing of operations !internal and@or e7ternal"
I)4est#e)t Ca)*es (Be)e.$ts a) Calle)*es!
(% $etter targeting of investments +% &ncreased financial donor support@investment 2% &ncreased resource allocation to supporting programs% 3% Water supply cost recovery !consumer payment compliance, cost reduction, etc%"
Ca)*es $) te :E)a"l$)* E)4$+)#e)t; (Be)e.$ts a) Calle)*es!
(% &ncreased promotion and :nowledge ‐sharing of the WSP with other water suppliers, local@national government, and@or others +% &mproved legislation, regulation!s", standard!s", and@or policy enforcement around water =uality guidelines due to WSP implementation% 2% &mproved legislation to support or strengthen associated regulation !water allocation, consumer health, industrial and residential wastewater discharge, land use, environmental health, etc%" 3% &mproved government educational initiatives around water =uality aimed at the public
Wate+ Sa.ety Pla) L)*e+ te+# I#5a'ts ‐
(% &mproved water =uality +% &mproved water =uantity 2% &mproved water service continuity 3% &mproved water service coverage % &mproved water service cost recovery sources ;% &mproved customer satisfaction
How were these benefits achieved, evaluated and measured? How long did it take to achieve the benefits? What other longer ‐term impacts do you expect to see as WSP implementation progresses? How are these benefits communicated between stakeholders and with the public?
ational Standards on 8rin:ing Water Duality, +" strict internal operational targets in water =uality, 2" a robust financial business plan to support implementation of the WSP, and 3" strong management support and employee commitment%
B
Were there challenges around WSP activities related to these longer ‐term impacts? If so, how were they solvedhow are they currently being addressed? Were these challenges anticipated? !s WSP implementation continues, do you expect any other challenges related to these impacts?
(" &ncorporating the WSP into 'aynilad6s entire business and operational plan% +" 'aynilad is the largest water and wastewater service provider in the Philippines in terms of customer base% 2" Given that several steps in the water supply chain E mostly related to catchment and raw water conveyance E are beyond 'aynilad6s control, the company has strived to coordinate closely with sta:eholders and address concerns that may affect operations%
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ASSESS,ENT O9 I,PLE,ENTATION% LESSONS LEARNED
(% 'anagement support is crucial in the formulation and implementation of a WSP% Without it, securing the necessary resources, employee commitment and financial investments would not have been possible% +%
Sourcehttp://www.wsportal.org/wp-content/uploads/2016/04/Maynilad-WSP-ase-Study.pd!-1-oct201".pd!
